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The Inn at Union Square in San Francisco, CA

The Inn at Union Square in San Francisco, CA

Specialties

The Inn at Union Square is a San Francisco, California boutique hotel featuring stylish accommodations and services steps from Union Square.

 

Company Info:

Rating: 4.38

Address: 440 Post Street, San Francisco, CA, 94102
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (56):

1. Kevin I.
This was originally not the hotel my friend and I booked, but we were transferred here from a sister hotel. When we arrived, we found that our room was not as we requested, so we got on the phone and they fixed it fairly quickly. We got a much better room with a view. Every time we needed something, they were very eager to help. Free Continental breakfast was nice and we hoarded a lot of food because we were a little broke after spending all that money in SF (very expensive city). The desk staff was not very knowledgeable about the surrounding neighborhood or about good restaurants or bars. (The one they suggested was closed?) A homeless man on the street was more informative. Overall, not too horrible.

10/04/09 | Link | Rating: 3.0
2. Karen F.
This place is a-ok. While in town for business without much notice, I had trouble finding a hotel in the Union Square area available for the full week I needed and not almost $400 a night.

The room was pretty small but I found it ok. The location can't be beat. The room was clean, airy, had nice Aveda products in the bathroom, and flat screen TVs. I was upgraded to a suite upon checkin so I can't speak much for the standard room, but the suite had a sitting area and a view of the street and Union Square. Pretty a-ok.

They provide wine and light snacks nightly, which I enjoyed in my room. A continental breakfast was provided in the morning and I enjoyed having a good cup of brew and pastry in bed each morning.

The elevator is slow, but I dig the carpeting on the walls.

If I were coming on vacation to San Francisco and wanted a clean, budget hotel with European flair, I would stay here.

13/06/08 | Link | Rating: 3.0
3. Halley S.
I truly enjoyed my stay at the Inn at Union Square! After a long flight, there was nothing better than arriving (way) before check-in to have our room ready for us. The building is very narrow, but they is no shortage in decor and sense of luxury. Our room was small, but with such nice amenities and personality, it proved to be a completely relaxing experience! My boyfriend's take on the breakfast spread, 'Now, that's a continental breakfast!" We also enjoyed the chocolate chip cookies put out on each floor at night, water bottles, and the wine hour. I would totally recommend this place to anyone staying in SF!

11/06/10 | Link | Rating: 4.0
4. Erica K.
Just stayed there over the weekend for our anniversary - what a great place. It is right in Union Square and so much more personal than any of the big hotels across the street (and it was the same price). The staff was extremely friendly and were pleasant to interact with, addressed us by name when we saw them. I hear that most of the rooms are small, but we stayed on the 6th floor and it was plenty roomy. They had wine and cheese in the evening and and little spread of scones, bagels, and Peet's coffee in the morning. Fluffy robes and aveda products in the bathroom. It was a little noisy - it is the middle of the city -but I figured it would be, so I brought ear plugs just in case. Slept great - really comfy bed. I would recommend this place to anyone or stay there again.

21/11/11 | Link | Rating: 4.0
5. Brian M.
I stayed here with a friend in October 2007 and had a WONDERFUL experience.  Coming from the Midwest and moving to Southern California, it's just exciting to be in a hotel that actually provides service as opposed to a bland chain hotel that just gives you a place to put your stuff and to sleep.  Great location, especially for the price.  

We arrived late on a Friday, maybe about 7pm.  We were hungry, and as we had just gotten into the city, had no dinner plans.  First thing, they offered to get a restaurant reservation.  Even at that busy of an hour, he got us in at a busy Italian place right away.  Not only was it speedy, but it was a great recommendation too!  Close by, casual but not stuffy, tasty but not overpriced...everything we could have wanted before exploring some pubs.  

Anyway, the room was spectacular, average size for San Francisco, but we were in a suite, so there was a whole separate room for me to get dressed and watch some SportsCenter in while the girl got dressed in the bedroom.  Well decorated, clean, and comfortable.  It sounds odd to say, but it's something to consider in an older hotel....even the plumbing worked well.  Yeah...now think of the last time you were in an old hotel and couldn't get hot water, or it was just a drizzle....not here.  Top notch.  

The evening wine and cheese reception was fun - decent amount of Europeans were staying on our floor as well.  At night, they leave little chocolates on the pillows.  Yum.  :)  

Everything about our stay was great, especially the young, friendly staff.  I'd recommend it to anyone.  

Word of advice, just take the stairs if your bags are light.  The elevator sucks.

01/07/08 | Link | Rating: 5.0
6. Meghan H.
What a gem! The Inn at Union Square was recommended to my by a colleague (we both work in the hotel industry) when I was looking for a place to stay for a concert in the City. I was traveling with two girlfriends, and decided to come a day early and spend some time sightseeing. The first night we stayed at a sister property of Inn at Union Square (King George) which was great; but we were overly impressed with the accommodations here.
Omar, who worked the front desk in the evening was charming yet professional. He was a pleasure to chat with! The woman who checked us out the following morning was also so friendly! She had arranged for a few extra amenities to be put in our room prior to arrival; a wonderful and thoughtful touch.
The location is great; and I didn't find the rooms to cramped (what do you expect in an old downtown building in San Fransisco?). They did have Aveda bath amenities, which also greatly impressed me and both my girlfriends. Lastly, the wine and cheese reception was perfect.
I can't wait to make it back, and will not stay elsewhere in San Francisco again. Kudos Inn at Union Square!

20/03/11 | Link | Rating: 5.0
7. Michael W.
For a reasonably priced hotel in central San Francisco, look no further. Just off Union Square, it is small (the building, not the rooms) and unpretentious, but the staff and management consistently make it clear that they really want you to enjoy your stay. There is a small breakfast area on each floor where excellent continental breakfasts and enjoyable wine and cheese evenings give a nice setting to meet and compare travel notes with other guests. The front desk staff are knowledgeable and enthusiastic about their city. Really, a very pleasant experience.

20/05/11 | Link | Rating: 5.0
8. Perry M.
If your in the City and need a place to stay that's close to Union Square, you can't go wrong with this place. Really the nicest staff you'll ever meet. Seemed to be mostly from the Phillipines so the accents could be a bit hard to understand. Tony the porter has a great sense of humor and they all go out of their way to take care of you.
   Not much of a view but whaddya expect from a hotel thats only 6 stories high. There's 2 types of hotels in SF, the big moderns that ooze sterility and the older homey small types. This place fits the second style, so if ya don't like personality, don't stay here!

11/10/08 | Link | Rating: 4.0
9. Candace O.
I did my research online about this hotel and many others, finally deciding on the Inn at Union Square, based on user reviews.  What drew me in was the amenities that other reviewers raved about, such as the 1) Aveda bath products, 2) the wine and cheese happy hour, 3) the morning breakfasts, 4) the complimentary wireless internet, 5) the location, and 6) the service.

Well I was very happy with 4 out of the 6 amenities.  The complimentary wireless internet, however, was not working for the 40 out of the 48 hours we stayed at the hotel.  As this was a business trip as well as a leisure trip, this posed quite a problem.  Most of the staff (3 out of the 4 front desk people) that we encountered did not know how to handle the problem, not even apologizing that it wasn't working, or giving us other options.  I had to come up with a temporary solution myself, which was to go to the borders down the street to use their wifi.  We were not compensated for this inconvenience and crippling experience to our work, as well as our leisure activities.  It was difficult to find restaurants that I wanted to go to, or to map out my route using public transportation without the internet.

The other thing I wanted to mention was that their elevator does not take the key cards readily....each time we used the elevator to go up or down, it required swiping our key card at least 3-4 times just for it to take it.  In addition, our own hotel room required two swipes before it would let us in.  It was quite annoying.

All in all, I would still recommend this hotel, but maybe not so readily, and with the caution that there are some "quirks" that you have to prepare yourself for.

23/02/10 | Link | Rating: 2.0
10. Steve G.
After going far too many years between family vacations, our SF trip was fantastic in all regards, and The Inn At Union Square was a huge part of it.  This is an ultra-quaint boutique hotel, not at all like contemporary motels.  It is small ("cozy"), very service oriented and the type of place which is more like being a welcomed guest in an urban mansion.  The location is excellent, and the front desk couldn't be more helpful and welcoming.  We had a two bedroom suite, and while the rooms weren't huge, they were adequate.  Having two bathrooms and a jacuzzi tub was an unexpected plus.  We opted for the valet parking plan ($35/day) and soon realized what a bargain it was; you really have to hunt for self-parking at that rate.  Our car was waiting for us within 10 minutes every time, right in front of the Inn.  The continental breakfast was very good, and we met so many nice Inn guests that we had to keep an eye on the clock.  Afternoon wine and cheese was a very nice added touch.  We knew that this wouldn't be inexpensive, and the heap of SF taxes would have alone covered a basic motel, but this is the kind of place that lifetime memories are made of.

19/12/11 | Link | Rating: 4.0
11. L. S.
I had an absolutely fantastic stay for 5 nights at The Inn at Union Square. My boyfriend and I thoroughly researched hotels in the area, so we knew exactly what we were getting. The reviews below are correct that the elevator is slow, our room didn't have a view, and the room/bathroom is smaller than you might find elsewhere. We knew this going in, and were ok with these trade-offs in exchange for the other benefits of this charming boutique hotel. It's in an excellent location near cable cars, sightseeing buses, major city bus lines, a taxi line, great restaurants, and walking distance to a lot more.

This hotel delivered everything they promised with gusto. The continental breakfast, wine & cheese hour, and cookies late at night were all very impressive. It's a small area where food is laid out, which gives you a surprisingly pleasant opportunity to chat with other guests.  They also left out bottled water in the rooms and common areas for guests to take. The hotel didn't skimp, especially compared to what other similarly priced hotels offer. The room was charming, and in good shape.

The staff were all friendly, professional, and helpful. When my boyfriend had a question about using the available computer/printer, the concierge was quick to help. We found whoever staffed the front desk to be incredibly helpful. They followed through making good dinner recommendations and taking care of reservations for us, calling a cab, and helping my boyfriend have beautiful flowers delivered for my birthday. I felt they also went the extra mile on the "little" things. For example, when they saw us walking up to the door to enter the lobby, they would quickly press the elevator button to call open the elevator for us. It's a small staff, and they smile, look you in the eye, and greet you when you enter/exit. It felt very personable.

Overall - I would highly, highly recommend this hotel, as long as you've done your research and aren't expecting something this hotel can't offer (like extra room in the lobby and sweeping views of the city). I bet we'll be back.

04/06/11 | Link | Rating: 5.0
12. Erin M.
We just returned from a stay at the Union Inn and would recommed it to everyone.
The staff was friendly and helpful.  They had a great happy hour every evening with wine cheese and fruits, great selections of tea and Peets coffee available at all times and the breakfast in the mornings was fantastic!
We had a wonderful time.
Thank you Inn at Union Square.

12/12/11 | Link | Rating: 4.0
13. Roberta N.
When they asked at checkout what would improve my stay, I really couldn't think of anything.  Thanks to all of you who posted. It is such a lovely hotel!  It was clean, the room was lovely, the staff was excellent and breakfast was a treat (I didn't realize it would be included).  The wifi was excellent - actually watched a movie.  As soon as I made it known that I liked the NYTimes, it was at my door every day. The PC in the business center was a little aged but I was able to print my boarding pass.  Great location and superior service, something that is very rare these days.

06/02/13 | Link | Rating: 5.0
14. Stephanie T.
Super cute B&B.  Great get-away from the busy streets of SF.  Perfect for a romantic weekend.  Wonderful wine + cheese happy hour.  Peet's tea and coffee any time of the day.

26/01/13 | Link | Rating: 4.0
15. Louise A.
I stayed here in October of 2009.  I wish I'd been able to stay more than the two nights - very charming.  I was lucky enough to get one of the street-view "corner" rooms (a small suite, really), with the breakfast/cocktail area just outside.  I arrived during cocktail hour, and they were having a wine tasting with hors d'oeuvres, and I got to meet a number of my fellow guests.  Ditto at breakfast the next day.  Very charming - and two different Australian couples gave me tips for sightseeing the next day, which I took and enjoyed.  

Room was lovely.  I understand some of the other rooms are rather cramped.  I hope to stay again, but will make a point to get the corner room, which gives more elbow room.  Staff were helpful and gracious.  It's tiny, but could not be more well-placed, with cable cars, sightseeing buses and taxis mere steps away.

27/07/10 | Link | Rating: 4.0
16. Molly L.
The Pros:
-The location (right on the corner of Union Square)
-The staff is friendly and helpful.
-Wine and cheese every night from 5-7
-Continental breakfast every morning from 7-10
-Comfortable beds
-Windows that open

The Cons:
-Smallish rooms
-No view (at least from my room)

Overall, I enjoyed my stay here. The wine and cheese hour was a great way to interact with other guests. The rooms were a bit small, but I imagine they're pretty standard for San Francisco. And the location was unbeatable. I'd recommend this hotel to others looking for a hotel with character in downtown San Francisco.

18/08/10 | Link | Rating: 4.0
17. Victoria P.
If you are looking for a charming, quiet and conveniently located boutique hotel then look no further. I just got back from my trip to San Francisco. My parents had been recommending this hotel to me for a couple of years now and finally I got my chance to stay at The Inn at Union Square.

The wine and cheese in the evening was a great in between snack after lunch and right before dinner. And in the morning the same buffet table gets transformed into a breakfast nook. My boyfriend and I definitely took advantage of the included breakfast and snacks in the afternoon.

The complimentary WiFi worked great, the shower was warm and the TV was a flat screen so it had a great picture. I didn't need the iron and ironing board on this trip but as someone who usually likes to press her clothes just knowing it was there was a plus. The staff was so friendly and it's literally 100 meters from Union Square where some of the best shopping can be had! What more could you need?

22/11/10 | Link | Rating: 5.0
18. Becky H.
Stayed here last month with my 2 kids, ages 7 and 10.  We had an amazing experience at The Inn and will definitely return.  The staff is so incredibly helpful. Thank you Omar and Ann!  My kids had more fun at the hotel than at the SF Zoo!

06/02/12 | Link | Rating: 5.0
19. Katy D.
Best hotel in SF!  Stayed here for 11 nights and loved every bit of our stay.  Continental breakfast was good.  (Could be laid out earlier though-prefer eating around 6:30 so you can get out and see the sights.)  Choices were good-My faves were the HB eggs, fruit, granola cereal and well-brewed coffee.
Staff is excellent.  Very helpful and nice, especially Ann, Omar, and Joe!
There is no gym but i felt comfortable jogging around the blocks even in the morning before sunup.  I think they offer a discount to a local gym, you can ask.
Location is perfect.  Cable car stop for the 2 best lines is at end of block.    Its near alot of points of interest.   Around the corner is a Walgreens and some good area restaurants.  (Fun thing at night was to get a tiny 1/2 cup ice cream from walgreens and eat it with the CC cookies they put out at night.  YUM!).
Room was good size.  Very comfy bed and it's nice that all the windows open so you can hear the city.  Liked the Aveda toiletries.
The entire hotel feels intimate and cozy.  Would stay here again and highly recommend it.

31/12/11 | Link | Rating: 5.0
20. rhonda s.
Who knew??  I've walked by this place a million times on my way to dinner at Farallon or a show at ACT.  Right off Union Square, the Inn at Union Square is a 30-room European-style boutique hotel offering a quiet a refined elegance that's missing in larger properties.  

They also have a free wine and cheese reception (5-7 PM) and breakfast (7-10 AM), so we decided that this was the perfect place to splash out for our tenth anniversary.  We booked one of the online special rates and weren't disappointed!

Rooms have been recently renovated and feel like a combination of old school as well as California sunny, if that makes any sense.  I had expected darker and dustier and was pleasantly surprised.  

We had a Jr. Suite with a large seating area (TV, desk, etc.) and a Queen bedroom with flat screen TV.  All with windows that open.  Sweet!  

Wine and cheese were served in the parlor area (pictured left) on two floors and there was a great mix of European and American travelers.  We overheard some interesting conversations, but as usual, were too shy to join in.  Breakfast was also self-serve, with trays provided to surprise your loved one with a little in-bed dining.  Pastries were exquisite and I have to apologize for porking down 3 of the Almond ones...they were the best ones I've had since my last trip to Paris!! (-:  

Thankfully, there are all those San Francisco hills to help you burn off the calories if you can avoid the pull of Neimans and Saks around the corner.  Or, catch a cable car one block down--we thought there would be more noise, but sleeping hours were perfectly quiet and we didn't experience noise problems the rest of the time either.  

I'd highly recommend this for locals celebrating special occasions or for anyone who wants to experience the real San Francisco.

18/05/09 | Link | Rating: 5.0
21. Charis D.
We stayed here for one night and were greeted by lovely staff.  We booked a package that included valet parking (very convenient near Union Station).  We stayed on a Tuesday night which was pretty pricey.  Not to say it was overpriced, but in any other location it may be leaning to that side.  The room was small with no view but was clean.  There is no way to control the air temp in your room but you can open the windows.  

Great cont. breakfast and great wine and cheese tasting daily.  Perfect location and great staff.  Overall a very pleasant experience.

29/08/11 | Link | Rating: 4.0
22. Ila I.
I want to visit San Fran again, not for the city, but to stay at this hotel again. They gave free wi-fi (good quality and with an ethernet if you ask). We were there for New Years and they gave us a complementary gift bag with two flute glasses, grapes, and a bottle of nice champagne.

The front desk people were so, so nice, but not in a fake/peppy way. Omar and Annie, in particular, were awesome.

And when we checked out they asked what could have improved our stay and wrote down the things we mentioned.

Oh and I almost forgot the free wine and cheese every night!

Great location, fair price, and great service!

09/01/13 | Link | Rating: 5.0
23. John C.
Great little hotel. Due to the layout being in a narrow building it's kind of like being on a cruise ship. We had room 404 which surprised us with how spacious it was given how small the hotel is. Tv didn't work when we got to the room but they had that fixed by the time we got back from our event. room was very clean and reasonably quiet.

We didn't try the wine tasting but we did do the breakfast. It was a pretty good continental plus breakfast. Granola, yogurts, toast, hard boiled eggs. Assorted pastries etc. It was very good. Peet's coffee was good too.

Right next to union square so the location can't be beat.

We will be back!

15/11/11 | Link | Rating: 4.0
24. Michael A.
This place is a great quaint, boutique hotel located right int he hustle and bustle of Union Square. The narrow hallways and fantastically decorated rooms make you feel like a renaissance prince. Wayne, the Inn Keeper, is a great resource for restaurants, bars, and the city in general. There is wine, cheese, and fruit daily from 530-7. This place is a gem and a welcome change to the big chain hotels. Stay here next time you are in SF.

14/11/11 | Link | Rating: 5.0
25. Anne N.
My favorite hotel, period! (or exclamation mark, that is). Have stayed here on a couple of occasions, and have always been satisfied.

Cute little boutique hotel in downtown SF. The location is great, just a stone's throw from Union Square. Staff is very friendly, and they genuinely seem to like working there.

Rooms are small, but nicely decorated, and they have great amenities from Aveda. The bed is comfortable.

Their complimentary evening wine reception is great, with a good variety of cheeses and nuts.There is also coffee and tea served all day, and chocolate chip cookies at night. Continental breakfast is also included. Wifi is free.

Will be back!

04/01/12 | Link | Rating: 5.0
26. Chad L.
Celebrated 40th birthday here! Ann and entire staff was great. Seems like your the only guests. Great breakfast included, evening wine and cookies are a nice touch. Spring for Penthouse and enjoy wood burning fireplace after a long day. Ask for private tour to wine country from Joe Cohen; will not disappoint! Stay here and take a break from the chains.

04/05/13 | Link | Rating: 4.0
27. Eric W.
My wife and I booked this room through a deal site, but after all the fees and taxes, it wasn't as good of a deal as we initially had thought. This made it pricier than we expected, but probably on par with other hotels in the city. The location was good, sitting just around the corner from Union Square Park.

The room itself was cozy and cute. It was actually two separate rooms; a bedroom and a sitting room. There was a TV in both rooms and it felt much like a small apartment. Temperature controls were easy to use and the bed was comfortable. We enjoyed the complimentary breakfast each morning. Our personal preference was for the fruit, juice, and muffins. They also had maid service twice a day, which was nice, leaving free bottles of water during the evening service.

All in the all, this was a comfortable stay. It wasn't super swank or fancy, but nice for the price. If you're looking for a place to stay downtown, I'd recommend you take a look at the Inn at Union Square.

19/12/11 | Link | Rating: 4.0
28. danger m.
Great Location, Great Staff, Room that we had was adequately sized, though for SF I would hope you arent spending a lot of time in the room!

The bed was very comfortable, and the continental breakfast was very good.

If you have a car, parking in the area is a drag, as a tourist I got confused by the the whole red,yellow,green meters.  We were able to haggle a cheaper (very reasonable) rate through the Inn for the parking garage around the corner; which made it easier to sleep at night than worry about car getting towed.

Also, as a sidenote: wifi is fast enough to watch streaming TV to your ipad which is a plus!

30/05/12 | Link | Rating: 5.0
29. Emily D.
Loved this place. I really felt at home here during my short 3 day weekend stay.

In the evening there's wine and cheese---the bleu was my favorite. In the later evening there are cookies, a simple but delightful continental breakfast in the morning (no meat), and all in a great atmosphere that's tastefully and comfortably decorated.

Our room was spacious, clean, and comfortable.

The service was impeccable. Everyone was so smiley and helpful and nice and welcoming.

I would love to have the chance to stay here again.

23/07/12 | Link | Rating: 5.0
30. Mari S.
Hands down, the most unique, charming, friendly and cozy hotel that you can stay at in San Francisco.

Let me start by saying that I have been a repeat guest at The Inn for the past 6 years. My first visit to The Inn was in January 2005 (when I was still a resident of Hawaii), and I have been back every year since.

If you are a first time visitor to San Francisco, or even if this is your 10th visit, let me explain why the Inn is the best pick for your trip to SF.

SERVICE/STAFF: 5 stars.
The front desk staff are professional, friendly, knowledgeble and accommodating. Because this is a much smaller hotel, the staff here are personable and provide top customer service. Ken, Omar, Ann and Joe at the front desk have been there for years and are excellent at what they do. Wayne, the Innkeeper, provides wonderful hospitality and is extremely friendly. He will often be around during the evenings to meet and chat with the guests during wine hour. I can tell that the staff at The Inn really have passion in what they do, as I can see they always aim to make their guests happy and comfortable.

HOTEL/ROOM: 5 stars
As you should know if you don't already, this is a small, boutique hotel. Those of you who love to stick to large Hilton/Sheraton/Hyatt/Marriott brand chains and go for cookie cutter rooms, please be aware you will not find that here. However, you will find a very elegant, cozy and comfortable room waiting for you at The Inn. Yes, their hotel is small and yes, their rooms are a bit on the smaller side. But so what? Unless you plan on carting your entire bedroom with you on vacation, I highly doubt this will be an issue. And I also read about the complaints without an A/C. Yes, the Inn does not have A/C but first of all, SF tends to stay on the cooler/cold side almost all year long, with the exception of maybe 2 odd weeks and a few odd days in the September or October months. Additionally, the bedrooms are equipped with ceiling fans so that should help on a rare warm evening. In regards to the common areas, the lobby area is small but the only reason you go through the lobby is to come & go, speak with the staff or wait for a taxi/shuttle. The seating areas on each floor of the hotel are a nice touch and great to relax and have your breakfast and/or evening wine and cheese.

AMENITIES: 5 stars
The Inn is all about providing their guests with great amenities!
-Aveda toiletries in the guest rooms
-Daily continental breakfast (incl. pastries, yogurt, cereal, bananas, hard-boiled eggs, OJ, milk, coffee)
-Evening wine & cheese hour w/ fellow guests
-Nightly bottled water & chocolates to your room
-Nightly cookies in the common areas

LOCATION: 5 stars
The Inn is all about location. They are located near the corner of Post & Powell streets, so this is a really great location for those who want to be in the center of town - especially for dining and shopping! Aside from the hotel itself, The Inn is so great for being in such a prime location!

In conclusion, I HIGHLY recommend staying at The Inn at Union Square. You will experience a stay in SF that will be unlike staying anywhere else!

31/01/12 | Link | Rating: 5.0
31. Rick W.
Best kept secret in the area. The Inn has it all.

Top notch service the minute you walk through the door, free wifi, and a complimentary wine reception. Breakfast and bottled water is also completely free. They don't nickle and dime you like the big chains do. The price is outstanding and the location is perfect. Top floor rooms come with a fireplace.

The front desk greets you with a "Mr." or "Mrs". when you arrive and leave the hotel. Ann was the front desk agent during my stay and she was top-notch. She remembered my name every time, which seems rare these days.

If you are looking at various options in the downtown area, I highly recommend this hotel. I look forward to staying with them again.

06/03/12 | Link | Rating: 5.0
32. Mike O.
A good hotel in a great location with excellent value.

Location: Excellent, near the corner of Powell and Post

Staff: Genuinely friendly and  helpful

Room: Was a little small and lacked good bathroom ventilation but otherwise was clean and nicely furnished.

Value: Outstanding.  Ask for the AAA discount if you have a membership.  Free breakfast with lots of fresh pastries, hard boiled eggs, fruit, yogurt, tea and coffee.  Free wine tasting in the evening with lots of cheeses and grapes etc.  

The wine tasting was a great way to socialize and meet other guests.

I would return to this hotel.

13/05/12 | Link | Rating: 4.0
33. Julia W.
I got what I thought was a great rate through booking.com . Little did I know that there were going to be another $120 of taxes which hadn't been included. That made this deal 'not a good deal' at all.

The rooms as mentioned were on the small side. I would've preferred one 'large' room over two small rooms as we did not use the 2nd room at all.

The view was non-existent and we looked out at a brick wall in both rooms. One morning, there was pounding outside the window which was loud enough to rattle and continue to wake us from slumber.

We enjoyed the free breakfast and the night service of two bottles of water and chocolates. A few things to point out though:

* Maid service was inconsistent. One night, she left our new toiletries on the bathroom counter but not 'in' the spots they should have been in. Another night, she set our bottles of water on the night stand. The next night, she put them in the sitting room we never sat in.

* TV - The TV had Comcast digital boxes which was great. I love being able to look up what is on the TV and what channel I can flip to quickly. The downside was there was no 'sleep' function on the TV itself. This comes in so handy when you want to fall asleep but not wake to a infomercial running at 4am to a Shake Weight.

*Entry Way - After a certain hour (I'm unsure when as it wasn't posted), you needed your room key to open the front door to the hotel lobby. We figured this out after we were locked out the first night and had to be let in. It's not a big deal as I'm guessing it's one way to keep the hotel secure but was a bit strange to have to have your room key out to get to the lobby.

10/12/11 | Link | Rating: 3.0
34. A. Y.
In a nutshell: elegant but down to earth, classy but not stuffy, quaint but modern, sweet but not saccharine, and above all, so very, very generous. We left wondering how they made any profit at all.

Now for the details:

My first impression upon arrival at the Inn at Union Square was actually a bit underwhelming - the entrance is the width of 1 door, wedged between 2 small art galleries, the building is about 2 windows wide and painted a shade of green that can only be described as mallard-esque. On entry, we were greeted by a friendly receptionist/concierge (Ann) who couldn't find my online reservation. I showed her the confirmation email, and she said it would be no trouble giving me a room for the same rate (which I had purchased at a 30% spring discount special off their website), but that we would have to wait a bit for the room to be ready.

She stored our luggage, and pointed us to a second floor lounge area where there was tea/coffee, a business center for computer use, and a powder room to freshen up.
She then took our phone number and said she would give us a call when our room was ready; we proceeded to go scouting for food in the neighbourhood.

Ann called within about 30 mins. When we returned, she said that they had located our original reservation after all, and noticed that I had requested a room with a view, and that they would gladly put us on the 4th floor in a queen suite (an upgrade from the room that I had purchased), all at the original (discounted) rate.

From this point until the end of our stay, 4 days later, everything exceeded every expectation: the bellhop Jonathan who met us in the elevator with our luggage just as we got in to go to our room, our large and beautiful room, the aveda bath products, the free wifi, the beautiful bath robes, the turn down service, the fruit baskets on every floor, the nightly wine/cheese hour, Wayne the innkeeper who endlessly regaled us with stories at said wine/cheese hour, the fellow travelers who hailed from all ends of the globe with their uniquely delightful idiosyncrasies and with whom you actually have a chance to bond because the entire hotel is about 20 rooms and everyone comes down for the wine hour and breakfast, the rotating concierges (every one as warm as the last), the spectacular location in the very heart of SF, the elderly housekeepers who converse with you, the freshly baked cookies placed in a cookie jar on every floor after 9pm...and the receptionist who tells you on your last day at noon checkout that you should come back for wine hour that night because "this is your home" when they realize that you booked the last flight out of SF at 11pm.

I felt like I had been transported to another time and place, to the world of Chaucer perhaps, where I was a pilgrim at a Tabard, meeting my fellow traveling sundry folk.

Apparently after 4 days of staying here, not only will you never want to leave, you will also be inspired to wax poetic...I, for one, cannot wait to return.

18/03/13 | Link | Rating: 5.0
35. Xiao Y.
It was a great experience staying here. Staff was very accommodating and genuinely nice, the room was excellent and we received a free upgrade which was unexpected. The prices were more than reasonable.

There is continental breakfast in the morning and even a wine and cheese hour in the afternoon which was a great way to relax after a busy day sight-seeing and to meet many of the fellow travellers. It was a very nice experience.

The hotel is also located right off Union Square, so getting to anyplace within SF will be at most a 30 min ride on the bus. Very practical and saved us a ton of time. I hope to be back soon.

16/03/13 | Link | Rating: 5.0
36. Ali C.
You can't miss this hotel as it is coloured green on the outside which makes it stand out.  The hotel has a gold - red theme to it including the rooms.  

Upon arrival at the hotel, I was greeted by a lovely receptionist.  She was very cheerful and polite made me feel very at home.  The reception area is wee bit small and the corridor were a bit tight.  The lift is also small but then again you don't really go in and out of hotel a lot so negligible.  

I feel that the price for that room was a bit too expensive at $270 per night.  But I suppose anything at Union Square is expensive.  The room was a bit more spacious than some of those I stayed near Union Square.  The room and toilet fittings are by normal standard.  The beds are big and comfortable though.

There is also free complimentary wi-fi for the room and there is a turn down service in the evening where they provide chocolate for when you come back tired from a whole day of walking.  There is no coffee or tea making facilities in the room but they are outside at the sitting area with free fruits all day.  

The breakfast provided is normal like any other hotels, cereals, juices etc.  But one thing I realised about this hotel that I have never experienced is that it has a complimentary wine and cheese every evening.  You are free to mingle with other hotel guests or just get a glass of wine for your own room.  It is on every alternate floor I think.

I think the real good thing about this hotel is the Location as it is just at Union Square.  Although it is right bang in the city centre it is surprisingly quite quiet in the rooms so you will get a real good night sleep.

09/01/13 | Link | Rating: 3.0
37. Douglas B.
This is a charming European-style boutique hotel right in the heart of Union Square.   Omar worked with us to get us an early check-in so we could get ready for a wedding next door.  He's a real gem.  The lay-out of the room (particularly the bathroom) reminded us of hotels in Madrid.  It is a great respite from all the buzz right out of the door.  We definitely will stay again.

19/10/14 | Link | Rating: 5.0
38. Monica R.
This was our second trip to San Francisco and while this hotel wasn't as nice as the first place we stayed I'd come back to this one for the following reasons. The views from our 6th floor rooms were fantastic! I guess if you were on the back side of the hotel the views wouldn't be so great. The rooms were somewhat small and oddly shaped due to the dated construction of the building, but we were able to fit an extra fold out bed in the room with the king sized bed in it.

The staff was quick to respond to our request for a fold out bed, extra towels and blankets. We were traveling with 5 people so we had two rooms, one double and one king. Both rooms had nice flat screen TV's and good WIFI.

11/07/13 | Link | Rating: 4.0
39. Smith D.
Excellent place! Service was stellar right from the initial phone call all the way through. These folks really care about making your stay a good one. Bellhop, wine and cheese hour, breakfast, concierge, and valet all were excellent interactions. Nice, comfortable room in a remodeled, older city hotel conveniently located in the heart of downtown San Francisco. Would stay there again for sure.

02/11/14 | Link | Rating: 5.0
40. Alana K.
Very charming boutique hotel at Union Square.  You're going to pay top dollar to stay in the area, but jeez louise.  The $400+ price tag was a hard pill to swallow for our one night stay.  We opted for the parking package which saved us $5 on valet.  Friendly staff.  Aveda products in your room.  Daily wine reception (which we sadly missed).  Nice spread for their continental breakfast (cereal, granola, croissants, hard boiled eggs).  Quiet stay.  Our room was right next to where breakfast was served, but with the bedroom of our suite set back from the entry and stairway we didn't hear a thing.  I still think that for the money spent I'd be more inclined to get a room at the Grand Hyatt again which was a little less expensive and a little more modern and right around the corner.

03/09/13 | Link | Rating: 4.0
41. Jimmy J.
Time for an update!

Again, without a doubt, just a GEM of a hotel in downtown San Francisco!

I just love the personal touches this hotel offers...theres nothing like returning to the room after a long day in San Francisco, and finding  chocolates, water, and a note updating us on the weather over the next several days...very, very cool...

In addition, the rooms are always clean, and the staff is always friendly...a combination that simply can't be beat!

If you like boutique, and personal touches, you'll love this place....I know we do!

09/10/13 | Link | Rating: 4.0
42. Sharon S.
I chose this Inn after not being in San fransisco for the past 10n years. It has a great location and the staff are very warm and friendly. The continental breakfast was good. Wayne Olson was very accommodating.

23/04/14 | Link | Rating: 5.0
43. Ketah D.
I plan to come to San Fran often in the upcoming years. I will ALWAYS stay here. The staff is fabulous. Ann greeted us at the front desk and she made us feel very comfortable. Breakfast every morning is perfect and wine and cheese in the afternoon was fabulous after a full day of walking and sightseeing!

14/05/14 | Link | Rating: 5.0
44. Andrew M.
The best service we have had on our entire trip. The staff is OVER THE TOP friendly and make your stay so enjoyable. Wayne is a wealth of knowledge with local suggestions and is fun to talk to...he is truly interested in your trip and making it a wonderful experience. Our only negative is that we didn't stay longer. We strongly recommend this place if you want over the top service at a great price. Oh and the breakfast setup is great too!

11/07/14 | Link | Rating: 5.0
45. Christine H.
Loved this little boutique hotel. Perfect location next to fun things to do in San Fran. Many great restaurants and bars within walking distance and super close to anything San Fran has to offer. Hotel staff was super sweet and the rooms were gorgeous. They even have a wine and cheese happy hour on every floor, every night. Was a great way to meet other guests and find fun things to do. Loved the experience!!

15/08/14 | Link | Rating: 5.0
46. Aaron L.
We loved everything about our stay. The location is perfect,  near lots eating, shopping and buses. We had the queen suite which was perfect!   You have a totally separate living room.  They pay attention to the small details.  The staff were very friendly and helpful. We enjoyed the complimentary water, breakfast,  wine and cheese and the Aveda bathroom products.  The flat screens in both rooms is a plus as well. We will definitely visit this gem again.  The only reason I didn't give it 5 stars was there is no air conditioning or king size beds. Granted, we were ok with the fans and windows open in early October.

08/10/14 | Link | Rating: 4.0
47. Brittany A.
Absolutely loved my visit here. I was able to find this hotel through Hotel Tonight for a discounted rate. When i arrived the front desk greeted me with a big smile and seemed very friendly. I got checked into my room quickly. Cookies, coffee and tea was available to me on my floor to add a special touch. My room was clean and spacious. Bathroom was huge and designer toiletries were provided. Satellite tv and comfy bed was also provided. I would def recommend to others. Oh yeah, and it was quiet considering it being in the heart of SF.

16/09/14 | Link | Rating: 5.0
48. Ismael W.
The Inn at Union Square had beautiful holiday decorations up. We were able to purchase tickets to the Shed Aquarium from the concierge, thus by-passing the line. We enjoyed our entire stay. Love the location.The Inn at Union Square is good.

14/02/15 | Link | Rating: 5.0
49. Mick P.
This is going to be a roller-coaster of a review. We arrived late on Wednesday night and the welcome was very warm. The room was  little smaller that I expected, but was neat, clean and comfortable. The TV was above average and all the little welcome chocolates and little notes were a nice touch. The bed was terrible and by morning we were in pain. I mentioned to staff and we were upgraded to a slightly larger room with a much more comfortable bed. I very much appreciated this. Our belongings were moved for us while we were at lunch and unfortunately the shirts in the wardrobe and bathroom stuff were forgotten - no worries, they were soon retrieved and we were given a complementary bottle of champagne and some chocolates and a lovely note of apology - again - great service.

The rest of the stay was wonderful, except for needing ice and... the icemaker was broken.

It all went wrong at checkout. I had paid for the whole trip in advance on Orbitz. However, after leaving, I got a text from my bank saying that the hotel had changed my credit card ($30 + $30 + $1199.73 = $1259). This is a significant amount of money for me. I called the hotel and they apologized citing a 'new computer system'. In an effort to reverse the error - imagine my disbelief when they charged another $1169.73 I called again, more apologies. The hotel called me back an hour later telling me everything was fixed. When I checked with my bank they have changed me an additional $1200. I now have more than $3628 of bogus changed on my credit card as of 24 hours after the incident. STILL NOT FIXED

This outrageous treatment has left me feeling very sick about the entire stay at this hotel. It is very sad that I have been treated in this way.

6/9   Update: STILL NOT FIXED
6/10 Update: STILL NOT FIXED
6/11 Update: Partly fixed, $1229.73 still owed to me
6/12 Update: $1229.73 still owed to me
6/12 Update Received the apology comment (see below) from the General Manager saying that everything was processed at their end but working its way through my bank (out of the Hotel's control) Then received a phone call of apology from the Manager Ken stating the reverse i.e. they made another mistake and the refund was not processed correctly. He has now (6/12) fixed that.
6/13 Update: Still no money back in my bank $1229.73 still owed
6/14 Update: No change, $1229.73 still owed
6/15 Update: No change, $1229.73 still owed
6/16 FINAL UPDATE - Fixed!

09/06/14 | Link | Rating: 1.0
50. Johnny T.
I'm starting this review with a shout out (and, yes, I am ashamed for the aforementioned words): management at The Inn at Union Square know how to take care of their guests. Omar was/is the man at night and Ann couldn't have been a better introduction to the hotel if she tried. This woman is sweetness, light, information, and courtesy. She embodies everything you want to experience at a boutique hotel.

To begin with, the Inn is not for everyone. It's an older, charming boutique hotel in the  middle of SF. If you skew towards the newer, the modern and/or the shiny, I don't know that you would enjoy yourself. BUT, if classic bedposts, comfy furniture and tight environs don't bother you, I think you could have a terrific stay here.

I arrived to the hotel disheveled and in disarray. As much as I love calling others hot messes, i deserved the title that Monday morning. I called Ann because i couldn't seem to figure out where I was going. I also complained to her that I was a hot mess. She laughed, gave great directions and promised to be there waiting for me upon arrival. Too bad for me I arrived before check-in. Ann took my bags, gave me some advice on where to go and promised to call when my room was ready. I hadn't gotten two rounds in my Union Square knife-fight before she called. For my waiting 'troubles' I was bumped up to a jr suite. Yaaasss. I went to the top floor, rounded a corner and found a sitting area, overstuffed couch, big bed, classic furniture, a decent-sized bathroom (with separate bath and sink), and two walls of windows. Me likey. During my stay, I found staff to be helpful and guests to be friendly. The wine hours may have had something to do with both findings but that's neither here nor there. Hotel stays in big cities can be cumbersome, traumatic and expensive. I am glad to report that my experience at The Inn at Union Square was none of those things. Just go in to the stay knowing what you're getting.

After all, knowing is half the battle.

G.I. Joooooeeeee!!!!!111!!!1!!!!

07/03/14 | Link | Rating: 4.0
51. Zeba E.
Everything was excellent. Location was fantastic, rooms were super clean and service was great!! We opted for a smaller bed to get a better view and it worked out just fine. Beds were comfy and they had good quality Aveda products for hair & body. Very cozy and quaint. Breakfast & afternoon tea/cheese included, can't beat that!!!

08/06/14 | Link | Rating: 5.0
52. M K.
Checked in today and I have to say this is the best service I have ever received at a hotel . They genuinely care about their customers.

Since it was my birthday , the lovely staff left a box of chocolates , birthday note as well as champagne in my room .

Will definitely have to come back and stay here .

And don't forget about their complementary breakfast and wine/cheese evenings !!

21/02/15 | Link | Rating: 5.0
53. Sarah K.
You couldn't ask for a better location. Lots of shopping and good food all around you.  The staff here is extremely accommodating and their breakfast (Peets coffee) and free happy hour offerings are great. We found our room to be very clean and though were given one of the handicapped rooms, it ended up being perfect for us....the backside of the building and so quiet. The bed and furniture were very comfortable.  Yes, it's an old SF building, and yes, there is the typical city street noise, but they are doing a great job of making sure you are comfortable and happy. We had no issues with check in or check out and plan to stay here again in the future!

28/02/15 | Link | Rating: 5.0
54. Emily D.
This was the PERFECT little hotel for my two night stay in San Francisco. It's incredibly quaint and charming, but still professional with great attention to detail. Plus, the location is unbeatable.

I would stay here over any big chain or fancy hotel in the area. There is breakfast every morning from 7-10 and wine and cheese offered every evening. They even drop a San Francisco Chronicle newspaper at your door every morning. It was wonderful to wake up here in my little SF hotel and then head to work.

The rooms are nice as well. I had a queen sized bed with a bathroom and adjacent living room area. Very clean, comfortable bed, ironing board available, etc.

No complaints at all from me. This hotel is a gem!

09/04/15 | Link | Rating: 5.0
55. Alex L.
I feel bad for many hotels in downtown San Francisco because they are victims of their environment: ancient buildings, noisy surrounding streets and old infrastructure that is really no fault of their own. The Inn at Union Square is another victim of those unalterable realities, but they seem to do the best they can at modernizing the hotel and making your experience as comfortable as possible.

The lady at the front desk was sweet, inquisitive and insistent on knowing if there was anything they could do to make my stay better. The room was dark with a strange layout and a a big comfy bed. Overall, I'd describe the hotels decor as "dated classic," with a lot of pleasant furniture that could use an update. Most importantly, everything was thoroughly clean, from the bed to the sink to the floors.

All those unavoidable issues were still there, but they do their best with what they have. Maybe if it weren't so expensive (like every overpriced hotel in SF)  it would feel like a much better stay for the value.

17/01/14 | Link | Rating: 3.0
56. T R.
We booked our stay at this hotel solely based on Yelp reviews and other social media sites. They did not disappoint.  We were immediately greeted by Ann at the front desk who was probably the happiest and most accommodating person I have ever met in my life. I had mentioned in my reservation booking a month prior that it was my wife's 50th birthday and  as soon as we walked in the door she greeted us with a happy birthday.
In addition, Omar and everyone else we came in contact with at the front desk and throughout the hotel was over the top gracious and very friendly!  The continental breakfast in the morning and wine and cheese plate in the late afternoon are a nice addition.
The hotel is located in walking distance to Chinatown and a short drive to Haight Ashbury and Fisherman's Wharf. I only wish I traveled more to San Francisco to spend more time with these great people

13/04/15 | Link | Rating: 5.0