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The Ritz-Carlton, San Francisco in San Francisco, CA

The Ritz-Carlton, San Francisco in San Francisco, CA


Established in 1991.

A famous, five-star hotel and restaurant set in a historic landmark on Nob Hill. This elegant building is celebrating its 100th anniversary in 2009.


Company Info:

Rating: 4.00

Address: 600 Stockton Street, San Francisco, CA, 94108
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in San Francisco, CA



Comments (280):

1. lisa w.
absolutely beautiful hotel. had a corporate event here. i think the parking might actually be the most expensive in the entire city at $45/day plus tip. everyone who works there is extremely friendly and helpful.

03/01/07 | Link | Rating: 4.0
2. Anonymous P.
Unbelievably overrated and over-expensive. The hotel is impressive from the outside, there's no denying that. But the fact is the bedroom is no different from what you'd get at Courtyard by Marriott. In fact, I prefer Courtyard by Marriott for the more comfortable beds. Also, the ethernet wasn't working in my room, and this was one of the causes of my losing a job offer. I will say that the staff are amazing, but I don't choose hotels based on how sophisticated the staff are. This hotel is not worth the price.

29/03/06 | Link | Rating: 3.0
3. carol s.
Usually love Ritz Carltons; this one isn't up to snuff.  Pilling (balls of snags for those who don't follow fabrics) on the bedspread, worn decor, dingy grout, small bathrooms/bathtubs, carts left in the hallways, uneven service, super rude bar staff (warning: Avoid "Ruth" the bartender unless you want your night ruined).  Everything would be considered just the way things go at an average hotel; however, this is the Ritz.  Contrast this with other locations (like the fabulous Barcelona Ritz) where service people appear and vanish seamlessly, clutter is nonexistent, every piece of decor and technology is stunning; and this one's a bit of a buzz kill.  There were quite a few super nice service touches, I appreciated the always prompt room service and super concierge.

22/08/08 | Link | Rating: 2.0
4. Lexin B.
My wife and I stayed at the Ritz last weekend on her birthday. I have nothing but good things to say about our experience here.  The room is bright and airy.  The bed is the best hotel bed that I've ever slept in.  The service is remarkable attentive.  You will not be disappointed at your stay here.

04/12/06 | Link | Rating: 5.0
5. miss b.
it's up there. i'm talking about the terrace restaurant by the tent outside here. we lunched w/the sales team. food always tastes better when it's free.

FOOD: ~amuse bouche was good b/c it's raw tuna (on avocado puree w/herb oil) but actually rather flavorless. needs some lemon or something.

~lobster panzanelle salad was extremely delicious.

~seared tuna was good, but i would've been happier if they sliced it thinly for me.

~apple phyllo purses & praline ice cream were just ok.

DECOR: it was a beautiful, sunny day, so it was perfect to be in the ritz carlton surroundings. everything is lovely & perfect. i'd have to say the ritz is the best of the best. i want to eat in the dining room now!

SERVICE: good service. i want him to smile more, not be so serious. he kind of hesitated when reciting specials & descriptions of our dishes, which made me wonder if he got them 100% right.

BATHROOM: beautiful

OVERALL: go if u have $70+ (per person) to splurge on lunch. well-suited for celebrities who stay there while filming in town.

19/06/06 | Link | Rating: 4.0
6. Mama L.
Food wise not the best I've ever had, but experience wise its second only to Ledeyon, a Michelin 3-star restaurant in Paris, France. Pretty darn good service and well worth the $$$ ($300 at least per couple).

The highlights:
the lobster and corn first course (on the six course menu)
the breast of duck (on the six course menu)
Soft shell crab (ala carte first course)
the cotton candy and all the other amuse bouche
the service

The lowlights:
Japanese Butterfish (over cooked and over salted with weird gelatee glace)
the bread (too hard)
the tuna ($15 supplement from the ala carte menu)

21/07/06 | Link | Rating: 5.0
7. Sara D.
I can only give a review of the spa because that is the only experience I've had with the San Francisco location.  The hotel itself is pretty classy, the valet and doormen are quick and courteous and happy to park your car upon your arrival.  The spa is much different.  It almost doens't match the hotel itself, you think "well it's the ritz carlton for cryin out loud of course it's fabulous!" When I got there no one was at the front desk and I had to search for the receptionist.  I was taken to the locker room/lounge to change and wait for my massage therapist.  The locker room was filthy! Almost gross; overfilling garbage cans, empty soda cans on the counter, and the refreshments consisted of pitchers of water with citrus slices and a basket of herbal tea...wtf? I'm paying $200 before tip for this? Whatever. I change and wait for my massage.  The woman who came to get me seemed pleasant enough.  We made small talk as I got ready to head to bliss.  Kind of hard when the person kneading your sore muscles is also talking your ear off.  I'm not a chit-chatty person when I'm trying to get my Zen on. I tried to answer her endless questions with one word answers but she didn't get the hint.  Aaargh. It didn't help that you can hear ALL conversation from the lounge area (which was really loud) through the paper-thin walls.  I realized towards the end that I just wanted to get it over with and bounce. So after I get dressed she brings me the check and asks if I want to leave gratuity, like I was going to forget to pay or leave a tip or someting. Uhh, this ain't my first rodeo. I politely tell her I will settle up at the front desk and she seemed dare I say annoyed?? I get to the front desk and the girl checking me out seemed perplexed that I was paying cash.  All in all, I wouldn't go back unless the spa got audited or something. The message itself wasn't anyting to write home about either...I've had better at massage schools.

12/12/08 | Link | Rating: 2.0
8. jeff b.
Simply amazing.  The staff is great, the rooms are clean and the food is terrific!  I doesn't get any better, at any price... It's expensive, but totally worth it.

08/09/09 | Link | Rating: 5.0
9. Mar S.
And I thought this place was just going to be one of those hotels that charged you an arm and a leg just because of their name.  Was I so wrong.  The Ritz is my new place to stay at when in San Francisco.  The rooms were clean, roomy, comfortable and very quite.  You couldn't hear your next door neighbor nor the street noise like we use to when we stayed at the Hilton, JW or Nikko hotels. The bed was so nice and comfortable.  Breakfast was a bit pricey for what you got. Selection could have been better.  Service at the hotel from the time you walked in, to the front desk, housekeeper and waiters were great.

08/03/10 | Link | Rating: 5.0
10. Karen B.
You definitely get what you pay for...from the moment you check in you feel as though you live here and "everybody knows your name...and they're always glad you came..." okay but seriously, the rooms are beautifully decorated and the service is impeccable...I loved my weekend stay here and I hope we come back to our same room....

21/01/07 | Link | Rating: 5.0
11. Fabio I.
Excellent service, classy decor, great location. Best pool around.

27/06/10 | Link | Rating: 5.0
12. Chan M.
The RITZis a lovely place, but I was discriminated and the service was lame.  

My girlfriend (the registered guest)  and I were staying there for several nights because she had a week long business meeting, which was held at the Ritz

Anyways, here goes the story.  My girlfriend was at a business meeting all day.  After going out for breakfast, I decided to return to my room.  As I got to my room, the maid was cleaning my room.  I told the maid that there was no worries and she could take her time in cleaning the room.  To give the Maid some space, I decided to wait in the hallway (since the room was almost done).  After the Maid was done, she asked me if I belonged "here".  I told her "YES".  The Maid then asked who is the registered guest to the room and I stated my girlfriend's name.  The Maid then looked at her list, which was correct.  I even used my key to show proof that I belong here.  Five minutes had past and the Maid decided to call security.  The  Maid called security to do a check on me.  Before the security guard came to the scene, the Maid stated, "Sorry Sir, you just don't seem to belong here.  You don't look like a guest at the Ritz".  I must say, I guess it's hard to believe that a person of color could stay at the Ritz?!  Anyhow, I was blown away by her statement.  I kept my Kool and waited for security to clear this matter up.

When security got to the scene, I complied with them to end the trouble...they saw my ID and I stated the name of the registered guest.  The first security guard cleared me up, but several minutes later, the second security guard didn't believe me.  The second security guard asked me to walk with them and to seek out my girlfriend from her business meeting.  I clearly told the security guard that I prefer not to embarrass my girlfriend in front of her colleagues, but the security guard was rude, gave me attitude and said, "if she is in there and we pull her out, then we'll believe you".  I stated to her that this was unprofessional and rude to treat me like a person from the streets...especially at the RITZ.

The moment arrive:  I had pointed out my girlfriend and she was escorted out of her business meeting to clear me as a guest of the room.  The security guards were shocked that I was not BSing.  I raised my voice and told them that they had to make a scene out of nothing.  The security guard asked if I had a key, and I said "YES",  The security guard then raised her voice and said, "why didn't you tell me".  I then shouted back and said, "I f*cken showed my keys and showed the maid that the key worked for the room.  And plus, you never asked me about the key".   From that point on, the security guard was embarrassed and ashamed.  She started apologizing, but the damages were done and  I went back to the room.

For the most part of my life, I have felt discrimination quite often.  When I went to the Ritz, I notice that my girlfriend and I were not treated respectively as other guest in the lobby area.  I never had the doors opened for us, but when I saw a white people coming in and out of the lobby, the workers would rush and open the doors for them.
I thought discrimination would not have happened in SF, but the RITZ proved me wrong.  

Not to bash at the Ritz company alone, but I think they need to train their workers not to discriminate on customers.  If you want fair treatment, please spend you money else-where.  I hope nobody would go through what Ive experience at the RITZ.

19/01/07 | Link | Rating: 2.0
13. Steven M.
What happened to this place?  The lobby is TACKY!  When the hotel opened it was absolutely beautiful.  Now it a mish-mash of tacky glass and computer wires.  Yikes!  I will no longer recommend this dump to my friends and family.  Wake up Ritz-SF!  Tacky, tacky, tacky.  I guess shacking up with the Marriott has ruined the dream.  Oh well.  Off to the Four Seasons...now that's class.

04/10/10 | Link | Rating: 2.0
14. spiff e.
i've been coming to the ritz carlton for the past few years now for our company's annual corporate event. we reserve the entire first and second floors as well as blocks of rooms and suites.

the staff is pretty good about setting up the suites to be more suited for business conversations. they're also good about tidying up and replenishing the drinks in the rooms and the presentation halls, although they should since they charge a massive premium on them.

the sit-down (full three-course) lunches  and lunchboxes (with a massive gourmet sandwich, dirty brand potato chips, a salad or two, some fruit and some dessert goodies all in one box) they offer are pretty good too. or maybe it was our event planning team that did a great job making the right choices. either way, the ritz is a impressive albeit expensive venue for an event.

29/05/07 | Link | Rating: 5.0
15. Stephanie W.
This is a beautiful, statuesque hotel high a-top Nob Hill.  My mom stayed here recently and the room was spacious, renovated, and surprisingly airy (didn't have that nasty, stuffy, hotel smell thing happening).  Service, as at most of the Ritz hotels, is impeccable.  The concierges are helpful with everything!  You pay for what you get here.

At a wedding reception last weekend, I got to enjoy the finer side of the Ritz down in one of their event rooms.  It was a great, spacious area, with gorgeous, antique decor.  The food was fair, not top quality, but the environment made up for it.  Even though this was a dry-reception (yes, I said dry...as in NO ALCOHOL...yeesh), it was a lot of fun!

20/01/06 | Link | Rating: 4.0
16. Dan A.
The service and food at the SF Ritz are what you would expect from a 5 star hotel.  A down side to this hotel, however, is that many of the rooms are very close to the street and noisy.  During our recent stay, they moved us to an inner room overlooking a courtyard that was much quieter.  The lay out is a little funny too.  Some floors are interupted and you have to go up to the lobby level and back down to the same floor on the other side of the hotel to get to a room on the same floor.  The guy at the fitness center did not know this when he told me that I did  not need to walk through a large reception to get to my elevator.  He thought all floors were accessable from any elevator, which was not true.  Overall, it is a nice hotel and the rooms are larger than most SF hotels.

15/11/10 | Link | Rating: 4.0
17. Juliana M.
The Club Level suites are to die for! They're just so comfortable and luxurious, and the Club Level amenities that they include make life so easy! They are constantly serving the most delicious food and drink, which is free with the room of course. Beware if you have dinner reservations at La Folie, like I did... stay away from the food or you won't be able to enjoy dinner! They also have their own Club Level concierge to arrange your every whim. The Ritz itself is very nice, but similar to the other Nob Hill hotels. It's the option for the Club Level rooms that really sets this hotel apart.

10/11/09 | Link | Rating: 5.0
18. Wakako U.
They use Bvlgari au the blanc bath products.  
My favorite!!!

25/03/06 | Link | Rating: 5.0
19. Green B.
We had our wedding at the Ritz-Carlton in San Francisco.  We looked at 11 different places in the city and chose the Ritz because of the beautiful tent outdoor for the reception, the seamless transition to our reception and dinner that were adjacent to the tent.  And of course for the service, class and elegance that can be expected from a Ritz-Carlton.  We were not disappointed.  

Marianne was our coordinator at The Ritz and she was AMAZING!  We did not have our own coordinator, doing everything ourselves.  Marianne made sure everything, and I mean everything, in her control ran smoothly.  At the tasting with my parents, Marianne went over all of the details so that nothing would be missed, and it wasn't.  Everytime we went to The Ritz before the wedding, all of the staff were above and beyond helpful.

For dinner - the food was incredible.  The steaks were phenomenal, the chef's signature dessert was special and the wedding cake was beautiful.  Everything went off without a hitch.

Our suite was amazing.  There was plenty of room the day of for the bridal party to get their makeup and hair done.  And when we came back that night there was surprise romantic decoration that capped the night wonderfully.

Overall just an outstanding experience.

02/01/09 | Link | Rating: 5.0
20. Merri L.
I did not stay here, but my work had our holiday party here this year. We had lunch, down in one of the ballrooms on the first floor, by the spa. I think i walked the hardest possible way there... I wish it was near a muni... anyway, it was beautiful, and the man at the front was very helpful and friendly, guiding me towards the party i was over an hr late for. i only got to eat the cooling leftovers, because most people were leaving, but the food was delicious. the polenta was sooo good, as well as the fish! the chicken and everything else (besides the ucky olive rolls which i thought were raisins) was good too! i would reccomend this place for your function.

17/12/07 | Link | Rating: 5.0
21. Marina B.
I've been to at least half a dozen Ritz Carltons,and this one is one of my faves. Their front drive/valet staff is nearly incomprable. Nice. Knowledgable. And the rooms are huge (especially for San Fran). And they even print up the little cards inside your key packet that say "In Residence" with your name on it. Little detail that means alot. Walking distance to souvenir shopping in Chinatown and either a hefty walk or short drive to Fisherman's Wharf. Sounds weird,but I appreciated the fact that the windows were huge,so you could throw them open and appreciate your view. If you're considering splurging, put this place in contention.

21/04/11 | Link | Rating: 5.0
22. L C.
I stayed here for approx. 1 week when my house was being fixed.  The suite was beautiful and I really enjoyed my stay.

05/04/08 | Link | Rating: 5.0
23. Nick D.
I live nearby and went here with a couple friends to watch the Superbowl in the bar.  Drinks were somewhat expensive, but what do you expect?  They gave us plenty of free nuts.  With the elegant old-school furnishings, we felt like a bunch of rich industrialists from the 1800s drunk with power while our workers toiled in the factories.  At least I felt that way - I haven't discussed it with the others yet.

26/05/08 | Link | Rating: 5.0
24. Philip I.
We had brunch a few weeks ago, outside in the courtyard.  Absolutely amazing: from caviar and oysters, to eggs, roast, etc.  For $80 (I think), this was actually a steal.  My missus had to roll me out of the place at 3pm.

04/10/08 | Link | Rating: 5.0
25. Kristen N.
I can't say enough good things about the Ritz and the staff.  We were married here and the original person we were working with on the wedding had been there too long and basically had checked out of the process.  Thank God for Roy and the management team at the Ritz, especially Hoss and Christophe.  After Barry dropped the ball, they completely saved the day.  The team is incredibly nice and professional and by the end of the event felt like family.  I would highly recommend the Ritz for any event you are planning.  

The food is incredible, and Gillian, the pastry chef, is a Goddess!  She made us a Devil's Food Cake with pomegranate and pastry cream filling.  It was out of this world.  Every detail about the wedding was absolutely perfect.

28/09/05 | Link | Rating: 5.0
26. Nish N.
We had our wedding - both ceremonies - at the Ritz. The staff here is impeccable, especially Roy Weigel and his boss Hoss, who managed our event. As with any large gathering, there definitely were some complex logistics to making sure all our guests were happy and Roy and his team did not disappoint. Our wedding suite seemed about the size of a block, with its own balcony (we had an after-party up here and easily fit 70 of our guests with room to spare). I'd recommend the Ritz not just for the incredible food and atmosphere, but moreso for the attention to detail and service. Now that Barry Peterson is no longer associated with this hotel, I can give the Ritz my highest rating without a second thought.

16/08/05 | Link | Rating: 5.0
27. Danielle M.
The Ritz Carlton made an effort to further rectify the situation by offering a free dinner for four at the Dining Room. It was very considerate and the Ritz Carlton staff should be commended for their generosity.

16/02/09 | Link | Rating: 5.0
28. Sophie D.
Want to feel like royalty? Stay at the Ritz. The most incredible service, atmosphere and amenities. Love love love.

30/11/08 | Link | Rating: 5.0
29. Brian S.
5 stars for their restrooms downstairs. Back in the day when I was young and naive I was walking around the city with my lady friends and they needed to find a place to pee. Sans any nice public restrooms, I truly impressed them when I said we can go to the Ritz. They didn't believe me, but I knew it was the best in town. I mean come on, it's the Ritz. We were in the area so we scampered in and went downstairs. That night we continued our walking tour and to this day I still have those points I earned for finding a nice place for the ladies to pee. Go and see if you don't believe me.

29/02/08 | Link | Rating: 5.0
30. Tom S.
Probably one of the two best hotels I have ever stayed at. Service was impeccable, Staff was very helpful, hotel and rooms were spotless. Food was first rate. Price was steep but well worth it, for the pampering you receive!

05/04/11 | Link | Rating: 5.0
31. David P.
If you have to stay in a hotel stay at the Ritz!!

23/01/09 | Link | Rating: 5.0
32. Corey V.
Security is so nice that they'll follow you back to your room when you come stumbling into the hotel at 2:00am on a Friday and attempt to remove vases and knick knacks from the tables in the hallway.  (They're glued down by the way so don't even try it)

24/01/08 | Link | Rating: 5.0
33. Linda N.
We have stayed here several times over the past three years and sadly watched this hotel slide downhill.   Our first experience was outstanding in every way, but the service has become progressively less professional and the amenities and condition of the facility have declined.  

The bright spot are the experienced and congenial concierges.  Every one does a terrific job and have  been extremely helpful.  Their restaurant recommendations hit the mark every time.  Housekeeping staff are also very friendly and hardworking.  Wish the front desk staff and some of the restaurant staff met the same standard.

For the price, there have to be better options - and we will look for them the next time we are in town.

10/10/09 | Link | Rating: 2.0
34. Sandi P.
We used the bonus points on our credit card to treat ourselves and stay at the Ritz.  Loved it!  The room was spacious, the bathroom was lovely and decadent with its marble tile, and the bed was to die for -- I may make another trip here just to spend the weekend lying in bed!  The decor was classic and appealing. Also, the room was completely quiet -- no street noise or noise from other rooms, either next to us or above us.
The service was everything you'd expect from the Ritz-Carlton.  Without exception, everyone we came into contact with was polite and helpful, from the desk staff to housekeeping to the bell boys.  There was turn-down service every night, with chocolates on your pillow, music playing and a light on so that you didn't come back to a dark room.  Every morning, copies of the New York Times and Wall Street Journal were waiting outside our door.  When we arrived there was no soap or shampoo in the bathroom.  I called housekeeping, and the missing items were delivered to our room within 10 minutes, with apologies.
My only complaint was with the cost of incidentals and meals.  Yes, I know it's the Ritz and we should expect it to be pricey, but things were a bit over the top.  We ordered a light breakfast from room service our last morning there -- two cappuccinos, one orange juice, and a plate of pastries (a small danish, small muffin, and mini-croissant).  It was beautifully presented with flower-shaped pats of butter and a vase with a fresh rose on it, but with the room service fee and the 21% gratuity they automatically add on (I forgot about this and tipped the guy an extra $8 -- oops!), our light breakfast was $50.  Ouch!
In spite of this, I would definitely stay here again.  I would just go out for breakfast! :-)

13/07/09 | Link | Rating: 4.0
35. Irene S.
the ritz carlton is a very expensive place to stay, which, like so many other places i've stayed or restaurants i've eaten in, i've only gotten to experience when someone else was paying.

i'm a secretary. that means i'm poor.

i'd definitely stay here again.
if someone else was paying.

27/03/08 | Link | Rating: 4.0
36. Arissa C.
Why not greet New Year's with a Bang- Ritz- Carlton style?  I was not particularly impressed with their furnishings- old floral curtains (that hasn't seen a laundry machine), cheap Bombay brand furnitures... and well think Polyanna goes to bed at 1030 on New Years... I DONT THINK SO!!! Big Mistake - big big mistake... and no im not talking about the commision (Pretty Woman)...

04/03/07 | Link | Rating: 2.0
37. Jessica B.
We were married here in May, and I have to say, I was completely blown away by their service. We did not have a wedding planner (aside from my mother), but we did not need one here. We worked with Marianne, and she was completely UNBELIEVABLE!  She had complete patience with my mom, thought of every single detail (things we never thought of) and completely delivered a first class weekend event. The food was amazing, the service first-rate, the attention to our guests who stayed in the hotel was perfect, and every single detail was taken care of. Plus, they put us in the presidential suite for the weekend because it was available, and it was the perfect place for the bridesmaids to get ready and then for my husband and I to spend our wedding night!

I heart everyone at the Ritz, especially Marianne and M'Leta who made our weekend perfect!!! They rock!!! I am so glad we decided to have our wedding there.

03/11/08 | Link | Rating: 5.0
38. Tiff W.
The service is great! Everyone is extremely friendly. I love the location. Extrance was beautiful. Someone to help you everywhere. Very elegant.

03/10/09 | Link | Rating: 4.0
39. Trixie J.
A couple of gal pals treated me to a weekend stay here for my bday.

*Check In Dialogue*

Front desk lady: So, where are you coming from today?

Gal Pal: Um...East Bay.

Front desk lady: Oh. Welcome! So, how was your drive?

Gal Pal: Um...I took Bart.

Front desk lady: ...

22/07/06 | Link | Rating: 4.0
40. Nikki M.
The Sunday mothers day brunch was out of this world everything was perfect from the serve to the food it was heavenly I would say if can just do it once it's worth it.

31/05/10 | Link | Rating: 5.0
41. Christina S.
The last time I visited San Francisco, I stayed at the Ritz.  I really want to give this hotel 5 stars, but being as picky as I am, I can't.  

First of all, when we arrived at the hotel late in the afternoon they told us our room was not ready.  In my opinion, when you are paying the money to stay at the Ritz your room should be ready by 3 in the afternoon.  

I ran into another glitch when I decided to get a pedicure.  Well, apparently they were doing renovations in the spa so they gave me a pedicure in a regular room that hardly had any furniture in it.  I thought this was quite odd, especially for the amount they charged for the pedicure.  It just wasn't that great.  

Also, I felt like the work out facilites in a hotel of this caliber should have been nicer and better equipped.  

However, the hotel was beautiful, and so were the rooms.  Anyone who wants to stay at a fabulous hotel in San Francisco should defnitely consider staying here.

07/11/06 | Link | Rating: 4.0
42. Xtine M.
The S.F. Ritz-Carlton was very nice.  As expected, service overall was great.  We didn't get to walk around the hotel much b/c we ended up going to Roy's Restaurant for dinner (which I highly recommend to anyone!).  However, in comparison to the Ritz-Carlton in Half Moon Bay, CA...I'd have to go w/ HMB!

17/12/09 | Link | Rating: 4.0
43. Suzanne B.
How can I review the Ritz when I have never stayed here?  I am basing this entirely on the concept of 'good neighbors'.  For three years the Ritz was a very good neighbor --- the doormen would flag down cabs for me if I was standing on the same corner, the concierge provided a wonderful map and detailed directions for my visiting parents even though none of us were guests, the lobby was a friendly refuge on a cold winter day for my father when he missed me at my front door and couldn't get in --- for an hour.  

The tone of an establishment is set and maintained by good management and the hiring of good people.  I have yet to meet a less than stellar Ritz employee at the San Francisco location, and I had a chance to observe them for three years.

Now if my boss would just give me that raise, I could come stay and test the rest of the staff!

28/09/06 | Link | Rating: 4.0
44. Kate K.
This review is for a Club Level Stay at the RC in SF.

I recently spent 3 nights on the Club Level. It was my second visit to this RC.

First: The Club Level is ideal for anyone staying more than one night, especially if you have children. We ate in the Club Lounge for every meal. The food is fresh and plentiful. Alcohol (Top Shelf Beer, Wine, Spirits, and Champagne) is included. The lounge is comfortable and well-maintained. The staff is exemplary. No need to bring a laptop as there is a dedicated business lounge on the Club Level, complete with 2 computers, 2 printers, and a flat screen TV.

Second: The room was average RC -- nothing over the top, but comfortable and close to the Lounge.

Third: We were disappointed that the jacuzzi was not working and was filled with sand (yes, beach sand). When it was finally cleaned and repaired, the temperature was still cold - 2 days later. Very out of character for the RC not to have things in working order- we were surprised. The Hotel gave us a generous spa credit to make up for this deficiency. The gym is top-notch. Serious and Casual athletes alike will find it more than adequate for their workouts.

Fourth: The Location cannot be matched. It is excellent. The Hotel has a luxury car service that will take you and your guests to locations within a 3-4 mile area. Very convenient amenity.

09/06/10 | Link | Rating: 4.0
45. Louise C.
Spent the weekend in downtown San Francisco with three friends and decided to splurge and stay at the Ritz Carlton. Rooms very spacious, front desk staff very helpful (maybe a tad bit snotty, but hey its the Ritz) only one negative was the bed spreads are in dire need of being replaced.  They really look old and tired.  Great location, slept like a baby!

16/10/09 | Link | Rating: 3.0
46. Jared W.
I have been lucky enough to stay here a couple of times and have yet to not be blown away by the quality of this hotel and the staff.  The level of attention to the small details really stands out and makes your stay that much more pleasurable.  Who doesn't want to feel like their business is appreciated from time to time?

I have also done afternoon tea here as well.  The tea is excellent and the food delicious.  The standout service is apparent here as well.  Once we were running late and called so the staff could allocate our table as they needed.  When we arrived we were not able to be seated right away, as was expected, it was our fault we were late but we were still offered complimentary mimosas while we waited.

You're going to spend money here, but like Ferris said, if you have the means, I highly recommend it.

21/12/07 | Link | Rating: 5.0
47. Chipper S.
This was my first time staying at a Ritz Hotel. My husband and I have stayed at a few Intercontinentals and decided to see if the Ritz lived up to its 5 star rating!

Location is decent just a few blocks away from Union Square. While the hotel building has really great architecture, it is not very tall so you really don't get any view of the skyline from any room. The lobby is quite opulent with marble everywhere you look. It makes me think of "old money" rich rather than the more trendy Intercon. My husband had dropped his bags earlier in the day and we checked in later that night. They brought his bags to the room but oops, only brought 1 instead of 2 bags. They had to go back and retrieve the second one.

Our room was on the 5th floor which is only 1 floor above the lobby. It was somewhat close to the elevators and also the doors to the rooms seemed very close together. At night, when our neighbors would open the doors to their rooms, I kept thinking someone was coming in to ours! Also we could hear some street noises outside the window though we didn't have our windows open. Unfortunately, we also appeared to have been put in a wedding block so when the other guests came back late at night, we got to hear their loud voices floating through the halls. It only woke me up once (I was beat!) but apparently my husband was up all night.

The rooms were nice with flat screen tv and dvd player. Also an iHome which was great for plugging in the iPod. However I will point out we moved to the JW Marriott down the street after the Ritz and their flat screen tv was twice as big AND there was Bose theater system.

We appeared to have received the turn down service on Fri night (we stayed 2 nights) with the blanket turned down and classical music playing. We didn't receive that on Sat night though even though we came back somewhat late. We did enjoy the complimentary bottles of water and coffee maker in the room.

I always enjoy the little extras in the bathroom. In this case, my favorite was the ring holder. For a 5 star hotel, I had really hoped for more though like some fancy soaps and giant plush towels. Aside from the embroidered logos, the towels were smallish and scratchy. I didn't even bother swiping the shampoos and soaps!

I was glad to have at least tried out the Ritz and thankfully, I was not paying for the room. I think in general though I felt my stays at other less expensive hotels were just as good. For example, Hampton Inn has really comfy beds and fresh baked cookies with free breakfast and even Holiday Inn's nowadays have updated marble bathrooms! At least if we had a #1 location and awesome views, I could see the reason for the expense but this time, I couldn't justify it. Glad to see at least a couple other reviewers really loved it though.

23/08/10 | Link | Rating: 3.0
48. Nicole G.
Yay! Got the chance to stay here again last Saturday night.  Their service is on a whole other level.  You do get what you pay for.  After I hit lotto i will be owning the 'ritz carlton sleep experience' bed by sealy.  It's like floating on a cloud.   I heart RC.

31/07/09 | Link | Rating: 5.0
49. Vicki Y.
Everywhere I go, I try to stay at the Ritz-Carlton if possible.  Compared to other hotels here, the Ritz-Carlton in SF would get 5 stars, but on a scale with the other Ritzes I've tried, I feel the need to leave some room for the truly superb locales (Key Biscayne anyone?  loved it).  

Service, as always, is impeccable.  Staff is extremely friendly, unlike in some of the other "high end" hotels that I've tried when the Ritz was booked :P  Aesthetically speaking, however, the SF Ritz suffers the same malaise as many of the other grand dame metropolitan hotels like the Waldorf or the Plaza in NYC - i.e., it's starting to show its age.  However, that's my only complaint; in my opinion service is far more important.  One advantage, too, is the Ritz decor is always so timeless and tasteful, so it still has that elegant/sumptuous look despite its age.

28/09/07 | Link | Rating: 4.0
50. Mark P.
Spent two nights at the Ritz on the Club level for my wedding anniversary.

There are not enough superlatives to describe the level of service afforded to guests at this level. The club level is a separate floor. Coming off the elevator on the 8th floor you walk into the club lounge with it's own concierge and a spacious lounge. For all practical purposes the club lounge is about a 20 hour per day open bar and buffet. Staying at this level is the ultimate pampering, you don't need to leave for food or drink.

The room was just about what you'd expect at this level. Flat screen LCD HD TV, cushy feather bed and all the monogramed Ritz accessories you can imagine.

When making the reservations we mentioned it was our anniversary. About an hour after getting to our room we got a visit from a uniformed butler carrying a tray. Written on the tray in chocolate was "Happy Anniversary" a few truffles and two glasses of champagne, a card signed by the staff of the club level.

After we got back from dinner that night we found our bed turned down and covered with rose petals. Another card from the house keeper and a few more chocolates.

I now understand the phrase "putting on the Ritz!".

29/05/07 | Link | Rating: 5.0
51. Heidi P.
We stayed here over the weekend for two nights. We were in a one bedroom suite on club level. Let me say that from all the Ritz Carlton's I have stayed at this club levvel is off the hook.
The food presentations are phenomenal! From breakfast delights  to the caviar tasting, each event was better then the next. I wasn't to sure about the caviar, but it was delicious. All that my husband needed was another expensive habit. LOL
My two boys, ages 6 and 2 were a bit rowdy at night and we did not get one complaint. The room was solid and I don't think anyone could hear them. The room was elegant and spacious and had a wonderful view.
My only complaint was before we checked in they offered us the toddler check in service. The Ritz has a safety person to come in and baby proof the room. It included a teddy bear. Well that never happened. They did bring a plate of cookies though. Oh well.
We will go back, next time without the rowdy boys.

19/01/10 | Link | Rating: 4.0
52. dj z.
Well, I live in San Francisco so I don't really need to stay in the Ritz Carlton SF. However, the times that I have come here the guys outside were super nice. Jaime always helps me get a cab, and if one isn't a available, he gets the driver to take me places.

And the gift shop had Soleil soap from the perfumerie Fragonard in Grasse, France. I've never seen Fragonard products outside of France, so needless to say,  I was definitely impressed!


24/10/07 | Link | Rating: 5.0
53. Caroline C.
Went there with three friends for dinner, excellent food and service!

06/10/10 | Link | Rating: 5.0
54. S L.
The lobby looks wonderful and even hung out at the bar/lobby restaurant with a friend to have drinks.  It was a nice low key area.  Rooms are comfy but feel in love with the mattress.  Service was good from lounge waiters to cleaning staff.  Check in and out was very easy.  It's centrally located where you can get on a trolley or walk your way to some great shopping experiences.

30/06/10 | Link | Rating: 4.0
55. Matt G.
Had a one night stay here while on a recent business trip. Easily the largest room I have stayed in while in SF. Very good service. Very good room quality (comfort and cleanliness). Very good location as it is a short walk (albeit down a steep hill) to the financial district. I will be staying here regularly for these visits going forward.

02/07/10 | Link | Rating: 5.0
56. Johanna W.
Club level.

05/01/11 | Link | Rating: 5.0
57. Katie H.
Our 2nd annual Easter brunch @ The Ritz Carlton was wonderful! The food was delicious, the tasteful decor & exceptional service all added to our lovely experience this year. Joseph (one of our waiters) was so sweet, professional & attentive. We were a large table..6 adults, 4 toddlers & 1 infant and the staff were so accommodating to our needs with the kids (highchairs, strollers, etc) . The egg hunt & petting zoo were so well done & added such fun for our family that day.  We were even recognized by the manager, Mr. Mwanza Major, as returning diners. He greeted my husband & said he was glad to see us back.  Mr. Major was extremely helpful to us at our brunch the year before, he's a true professional & really ensures the families have a beautiful experience at Easter brunch. We will be back next year for sure!

09/04/12 | Link | Rating: 5.0
58. John D.
This hotel is very nice but is very expensive . I have no really complaints.  I do not think the hotel is worth what they charge. I have stayed in Hampton inn that were nicer, although the staff was very friendly at this Riz.  
  Also for  how much they charge, room services during the weekend should not stop at 10:30pm. This hotel was nice. I would stay at it again if it was not very expensive but differently not $500 to $1,000 per night. .

17/01/11 | Link | Rating: 3.0
59. Aaron B.
I am proud to say that I used to work at this property, and it was a great experience.

The Ritz Carlton really embodies service at it's best.  The anticipation of needs, exceeding expectations and taking every opportunity to wow guests.  I have to say, they do it well.  

If you decide to stay at this hotel - don't accept anything less than excellence because that is what you are paying for.  

Enjoy life's luxuries - everyone needs to be pampered.

- Aaron

21/03/08 | Link | Rating: 5.0
60. Super M.
I think that most Ritz Carltons that I've been to (a total of TWO.. he), boast the best service, the outmost attention to detail, the SOFTEST beds and pillows, and the feeling of oppulence that makes you feel pampered.

This one is no different.  The staff was incredibly attentive, (the only thing is that I felt kind of shitty arriving after a long flight (due to delays) with jeans).  But other than that, it's definitely a splurge.  Especially better when work pays for it.

I give it a 4 star because 1) It was hard to find (directions were NOT clear on their website, and google maps drove me to almost get killed by a cable car!) and 2) for GODs SAKE, $63 for o/n parking?  Isn't it bad enough that you charge an arm and a leg?  SERIOUSLY?

But your Bulgari soaps make it up.  :)

24/02/08 | Link | Rating: 4.0
61. Judy C.
I spent a night at the Ritz-Carlton during a trip to San Francisco.  I got a really good deal online, otherwise, I wouldn't have been able to afford it.  The staff was very attentive and helpful.  The room overlooked the courtyard.  The bedding was soft and luxurious, the bathroom was marble, they provide free water in biodegradable bottles when you arrive and at turn-down service.  I wish the pool would have had later hours and that the hotel wasn't on the top of the hill, but everything else was great.  We parked the car ourselves on the street, so we didn't have to pay for a garage.  All and all, a great stay in the city for less than $200.

15/03/11 | Link | Rating: 4.0
62. Shawn M.
As good as it gets for a hotel! After a long flight from Philadelphia, PA the other evening we checked into the Ritz on Stoughton in San Francisco. The check in went great and were enjoying the wonderful feather bed before we knew it. We are lucky enough to have a deluxe room with Concierge Club access. The club serves breakfast, lunch and dinner with a coctail serving later in the evening and milk and cookies just prior to bedtime. The gym has new cybex equipment and a wonderful steam room that will sweat all of the toxins out of your skin in no time. The staff has been very accommodating and the executive housekeepers do a wonderful job of making sure your room is refreshed twice a day. If you are in  San Francisco and want to be pampered come to the Ritz.

30/08/08 | Link | Rating: 5.0
63. Connor M.
Right when you enter the doors of the Ritz Carlton you know you're going to be treated like royalty. When I came to San Francisco it was July 2010 and my family and I were going to stay there for a whole week to relax.

I came with my wife, my 24 year old son Caleb and 6 year old daughter to go to my Aunt's annual picnic party in her mansion off . We departed from Beverly Hills and arrived in San Francisco. We got our luggage, our scheduled Mercedes Benz SUV arrives, and we are off to the hotel. The valet parks the Mercedes and we walk in the resort. I've grown up in the elite lifestyle and expect the best. But the Ritz-Carlton broke my expectations to a new high. The architecture is superior to any other. The staff was kind and very respectful.

The staff transported our luggage to our two bedroom suite in a flash. I was very impressed because when we usually go on vacation my wife's Vuitton luggage set is always packed.

Each room had a king bed with the most comfortable hotel mattress. There was also extra feather and foam pillows. All and all the experience was fantastic.

(Just make reservations at the Dining Room in days advance)

24/02/11 | Link | Rating: 5.0
64. David W.
Great staff
$70 to park my car for one night
electricity went off during the night
$15 for Internet connection - it is free in most hotels
I was not super impressed.
It felt like every amenity or service was going to cost you dearly.

22/06/10 | Link | Rating: 3.0
65. John Z.
One of the nicest hotels I've stayed at in California. I took my girlfriend here last year for a Valentines "weekend" Also dinned in their "Dining Room" restaurant.

Very attentive staff that is willing to go above and beyond to take care of your needs.

10/02/09 | Link | Rating: 5.0
66. D N.
The hotel by which all others are measured by. Service is second to none... not even close. Only reason not to choose this hotel is location... not much around if you like to walk. Hipper places, better locations, but  never find better service or a cleaner room. This is still my fave.

22/05/12 | Link | Rating: 5.0
67. Amy R.
This is a stellar hotel, conveniently located close to Union Square, Chinatown, and North Beach.  The room itself was beautifully furnished, exceptionally clean, and well-stocked.  The service was exactly what you would expect from the Ritz;  in a word, FANTASTIC!  We will definitely return to this exceptional hotel!

26/07/11 | Link | Rating: 5.0
68. Gary A.
Great service, classic Ritz-Carlton hotel with the classy old school decor. Located in Nob Hill near Chinatown,Union Square and Fisherman's Wharf. Walking is a little difficult because of those steep hills but definitely worth it. If you're going to take the Cable Car, pay for the daily fee. The pool area wasn't being used at all but for some reason the hot tub had sand in it. Nevertheless, I'll always stay here while in San Francisco.

09/02/11 | Link | Rating: 5.0
69. Massa G.
I love this place!! My hubby and I got married here Feb 2010 and everything was amazing. I lost count of how many emails went back and forth between me and the wedding coordinator. All of our special requests were taken care. The guests were sucessfully ushered in and taken care of. The food was amazing and the guest even experienced how lucky they felt, because there was one waiter for every 3 people.

The suite we stayed in was amazing the day following our wedding was valentine's day and they had surprised us with chocolate covered strawberries, champagne, a beautiful picture frame, a bubble bath and red roses on our bed!  I almost forgot to mention their very yummy breakfast in bed. Pancakes, fresh fruit, eggs...you name it.

I cant wait to come back for every anniversary!

14/04/11 | Link | Rating: 5.0
70. Karen S.
Not a review, just a tip to Nick S.  When other guests are being disruptive, or there is another problem, ask for the manager. He or she should be the one to deal with the problem. They need to be aware of situations presenting themselves in their establishment and if they can't re-seat you, they will often adjust your bill because of the bad experience.

05/08/11 | Link | Rating: 4.0
71. Nick W.
I had to save up for a while but it was worth it. This hotel is beautiful service is great and views are amazing. San Fran is a great city and if you save up you can stay at this high end amazing hotel. Close to chinatown too!

15/06/12 | Link | Rating: 5.0
72. Sumira P.
Of course it's nice, it's the Ritz!  But then again, you can never go wrong... always guaranteed a wonderful meal and comfortable stay at any ritz carlton.  The one in San Fran is probably my favorite though.

22/02/11 | Link | Rating: 5.0
73. Lee R.
It's the Ritz all right.

A great place to stay ... especially on the Club Level. It is better than Grand-ma's house on any holiday.

And they do the dishes!

21/03/08 | Link | Rating: 5.0
74. Margi T.
The service at the Ritz in SF is phenomenal! The suites are quite luxurious. I highly recommend the club level for the full experience. When my companion and I stepped off the elevator after checking in, we were greeted by name by the club level staff. Throughout our visit, staff who were complete strangers greeted us by name and kindly fulfilled our every request. No other hotel chain compares.

30/11/08 | Link | Rating: 5.0
75. Kim D.
Mr. and Mr. Fabulous across the walkway treated me to high tea here on Friday, and we had a delightful time.  The service was attentive without hovering and the savory finger sandwiches were soooooo edible.  I love the dainty scones, devonshire cream and lemon curd... the chocolate tarts were decadent.  The portions were just right and lady like... and I honestly could have splurged and done a second round.  

What can  I say...?  I'm not a very dainty eater.  I did note that some of the savory finger sandwiches were a tad  on the dry side... but it wasn't enough to detract from me enjoying them, still.  Cucumber and blue cheese; proscuitto and melon; smoked salmon and a tiny dollop of caviar.. Scrumptious.  The assortment of shortbread, madeline and financier were almost to precious to eat.  I did say "almost".  

It was a perfect outting with my favorite neighbors... The ambiance is elegant and the tone is just perfect.  I'll be back soon!

22/01/08 | Link | Rating: 4.0
76. Tara C.
My boyfriend at the time, now Fiance, took me to SF for a weekend trip and we stayed at the Ritz Carlton in SF... AMAZING!!! I have always worked in Customer Service and can now say that they live up to all the high standards they set and all the standards that others alike try to be like!!! The Ritz is a one of a kind experience from the time you are greeted by the Valet men to the time you check-in and out. Everytime we walked by ANY staff, they ALWAYS lifted their head and said "hello". I will never forget that and it made me feel as sense of belonging and they they genuinely cared I was their guest. I can be critical of others, since I worked at a high end gym, where they stress the Ritz Carlton Customer Service Standards, and to witness it first hand, I can say I was VERY impressed and I would spend the extra money to come back again. My Fiance informed them before our stay that he would be proposing that weekend and so the Ritz went out of their way to have the beds pulled down, lights dimmed, low classical music playing, and rose pedals on the bed, when we walked in the room each night. I had no idea that this wasn't their normal standard, as I hadn't stayed there before, but it was so nice and the weekend was great that I thought it was routine. It was only later that I found out that they went over and beyond their service to make my engagement weekend special ;) We enjoyed that delicious food, coffee bar in the room, shoe shine service (complimentary), and everything we could imagine. When we would step out for the night to dinner, they would tell us see you soon and when we came back in, they would ask how dinner was? It was as if they knew when we were there and gone :) I could go on and on... but you need to stay there to know what I am talking about. Spend the extra $ and do it, you will NOT be disappointed.

13/01/12 | Link | Rating: 5.0
77. Megan L.
Where do you go in San Francisco if its a Sunday afternoon and you want to sit in a swanky hot tub and order triple strawberry daquiris with some friends?  

The Ritz Cartlon, thats where!

So this afternoon will cost you about a million dollars ($200 room charge, $115 per drink round - and you should have many, many drink rounds, $50 valet parking, $60 on the beer run down the street) but yes, the memories are priceless!!

09/03/08 | Link | Rating: 5.0
78. Nancy B.
The S.F. Ritz is a class act!

My husband and I had our wedding reception there.  The wedding and catering staff were the most professional and knowledgable I encountered in my extensive search for a wedding venue.  They had an uncanny attention to detail.

All of the chefs and catering staff did a fantastic job.  I even requested that a special soup be made for the wedding and the chef pulled it off, with a big fat smile on his face.  The pastry chef was this young, really hip chic that made the cake resemble my wedding dress ... she even put Swarovski crystals on the cake - it was awesome.

We stayed in a suite that was so SWEET.  The rooms in the suite were spacious, very well furnished, classic yet modern.  When we got back to our suite from our wedding reception, there were rose petals everywhere, chocolates, strawberries, etc. and our wedding song was playing on a loop in the room.

The next morning, for our wedding brunch, the whole family enjoyed the Ritz's famous brunch ... OMG, they had such a crazy big, delicious spread!  It's not exactly cheap, but it's so worth it.  

We only have great memories of the S.F. Ritz, as do all of our wedding guests ... they kept telling us that our wedding reception was the most beautiful and classiest wedding reception they had ever been to ... and most of our guests were pretty successful attorneys, docs and other professionals.  We owe it all to the Ritz wedding and catering staff.

Just a note, we considered having our wedding at the Four Seasons in San Francisco, but it really paled in comparison to the Ritz in terms of what they were willing to throw in to the deal, their attention to detail, their professionalism and just the care that they took during every step of the process ... from the minute we walked in the door to "check out" the hotel to our bon voyage before we were off to our honeymoon.

We got to like the Ritz-Carlton so much during our months of wedding planning that we decided to stay at the Ritz-Carlton in Bali, Indonesia for our honeymoon!  Needless to say, we're total fans.

From start to finish, our experience couldn't have been better.

05/07/08 | Link | Rating: 5.0
79. Tracy D.
We had a wonderful experience here, marred only by a noisy group in the massive suite next door.  That problem was resolved very quickly.

We were treated extraordinarily well for our entire stay.  We were upgraded into a lovely suite on the club level, and could not complain at all about the amenities that came with that (including the private staircase down to the 8th floor Club Lounge).

The doorman remembered us every time we came in and out, as did the front desk.

There were rose petals strewn across the bed linens and a welcoming plate of tasty little treats when we arrived, as well as a number of other small touches that made us feel welcomed and dare I say cherished by the staff...?

We will definitely return and plan to make the Ritz our go-to hotel whenever we stay in the city.

07/06/09 | Link | Rating: 5.0
80. Gabriel B.
I have stayed here many many times over the years and have always had a decent experience. I used to get the club level suites and they are always so accomodating and the service is top notch. (even if you check in at past 3 in the morning) The rooms are large but old decor, outdated, meant to look regal but somehow just missed it. It's also very pricey, I only stayed because of the reciprocity with the condo ownership gave deep discounts. (even then, very pricey)

The hotel itself is very nice to hold events in and the outside makes it look more like a converted government building with its big colums. Its got a great location on Nob Hill. If money is no object and you'r e in a pinch stay here. Otherwise please do yourself a favor and explore other places.

12/06/09 | Link | Rating: 3.0
81. Yuri V.
Housed in an old, historic white regal white building, this Ritz is old world. The old word charm does not come with technology (i.e. remote controlled drapes or tv screams built into the bathroom mirror, etc.). This is probably ok, and in character. Old bathtubs, and a tired spa is not OK for a Ritz. The breakfast was lacking in many regards - with food being one of them... Notwithstanding, the service, upgrades, attention to detail made up for any of the flaws. We were compensated for our cab because the courtesy car was not available, upgraded, etc. In short, the shortcomings aside, I am coming back, and the hotel is beautiful.

03/07/11 | Link | Rating: 4.0
82. Emily M.
Full Disclosure: I live in SF and think writing reviews of hotels in the city that you live in is awkward. Regardless, I've stayed here once and have brunch here often.

Brunch is good, but sometimes the buffet can be overwhelming in size and food oddity. There's still, IMO, a place for a good old hotel breakfast: eggs, bacon, toast, mimosa, coffee.  This is possible at the Ritz, with a shot of  live jazz on Sunday. Quite pleasant.  Rooms are ok; we looked out onto the courtyard, so not too exciting. Stay on the club level if possible.  Staff is great, building and grounds are pretty. It's nicer than other urban Ritz's I've been to, so kudos for that. Probably the best hotel in the city, along with 4S and St. Regis. I think Ritz has, hands down, the best location of all three.  Nob Hill can't be beat.   ....Ok, Pac Heights beats it. ....And Castro. ....And Cow Hollow. But that's it.

17/08/09 | Link | Rating: 3.0
83. Leah F.
High tea here is very similar to the high tea at the Palace. It's expensive and there isn't much food, but the ambiance is classy. I found the staff to be classier here, though, but the ambiance and decor was not nearly as resplendent as the Palace's. Plus, you get live harp music here and piano at the Palace. But this place has a real fireplace with a real log fire.

07/03/09 | Link | Rating: 4.0
84. Gloria H.
Great service throughout our 2 nights stay from the time we drove up.   There seems to be always someone around to greet you or open the door with a smile regardless of what you are wearing - that's really a breath of fresh air because some nice establishments tend to have snooty personnel (you know those types - they forgot they "work" there and don't own the place!).  One of the greeters happened to be one I had exchanged email with so it was great personal service.  Not too many other hotels will ask you if you would like a glass of champagne while you check in :)

The room was nice and spacious with good linen.  The bathroom was nearly the same size of the room and the "throne" is separated by a vented door with a phone in case you have any special need!

Very enjoyable stay, will come back again for sure.

21/06/07 | Link | Rating: 4.0
85. V N.
Really beautiful hotel.  It's just kinda on a hill and nothing convenient walking like the Four Seasons.

27/09/12 | Link | Rating: 4.0
86. Michelle T.
My mother in law came for a visit.  She got first class all the way.

28/10/11 | Link | Rating: 5.0
87. ILoveFood H.
Terrible experience!  We've stayed at a few different Ritz Carltons, and value the consistent service, nice rooms and good locations.  This hotel firmly placed itself at the bottom of our list.

Our over-all experience here was that  if something goes wrong, they don't care to fix it, they'd rather you just walk away an unhappy customer.

We first had problems at check-in, they had the wrong rate (we were using rewards points for one of our three nights) and the front desk worker, Abiola, tried to convince us to just pay the regular rate, and skip using our rewards points.  Her overall attitude was "I don't feel like doing this, so you should just change your plans to accommodate me."  I eventually asked for the manager, Lauren, who was USELESS.  She stood there trying to make small talk and did NOTHING, making me call Marriott and work out THEIR computer issue on my own. Thanks Lauren!!!  

Then, they did not have the room type that I  had reserved, AND called to confirm the day before. So, I spent the night before running a marathon on a freakin' rollaway crammed into a corner of our room.  Not my idea of a good nights sleep.

We also had problems with the housekeeping service being inconsistent, not cleaning parts of the room nor emptying the trash.

The BEST part of our stay was trying to find some ice. There were no maps or obvious places for ice machines, so I called the concierge desk, speaking to Richard and asked him where the machines were. He told me he DIDN'T KNOW!  Apparently each floor is laid out differently, so he had to look it up! (There are only four floors at this hotel, is it really that hard?). He put me on hold for so long that I eventually disconnected and asked room service to bring me some ice. Seriously, you're the concierge, know your hotel!

When I went to checkout, they of course had messed up EVERYTHING on my receipt. (Not surprising after the check-in fiasco.). And of course, sour puss Abiola was there to be as unhelpful as possible again.

We eventually had to call a manager again, and guess who....small-talk-must-make-it-better Lauren is back!!!  She stood there and tried to chat again, while another front desk worker, Greg, worked out the problems on our bill. She did absolutely NOTHING to help. Her and concierge Richard should start a club for unhelpful people.

After 30 minutes of standing there trying to as kindly as possible tell Lauren to stop the small talk and help, Greg finally resolved my receipt and printed it, just in time for me to miss my train to the airport.

At no point did anyone at this hotel attempt to be helpful. I had to stand firm to get simple things, like the correct rate from my confirmation email.  A guest shouldn't have to fight for things like this.

They never attempted to make amends for the numerous problems we encountered.  

The Ritz Carlton successfully made a terrible impression on us. As Platinum Rewards members who travel quite frequently, they're now going to miss out on all of our future business, and I'll certainly spread the word about our experience.

18/10/10 | Link | Rating: 2.0
88. Kim H.
It's the Ritz. Service has been amazing, room wonderful and location is superb. Undergoing a renovation so no pool. Concierge booked our entire day in Napa. Can't say enough. It's worth the investment.

13/09/11 | Link | Rating: 5.0
89. Bill S.
All novelty seeking gustatory endurance athletes of unlimited pecuniary means, and willing to trade slightly disappointing food quality for an extreme experience, are strongly advised to challenge the Salt And Pepper tasting menu in the Ritz Carlton's main dinning room. Others should proceed with  caution.

The tasting menu consists of 8 or 9 courses. We opted for 8 but included the more expensive kobe beef option. The bill for two, including two cocktails and half bottle of wine but before a tip well earned for absolutely first class service by a friendly, efficient and knowledgeable staff, was $413.39. Expensive though that sounds, on a dollar-per-hour basis it is not that bad; we spent a full three hours sitting at the table, and it would have been more had we not asked them to box up the dessert and skip the coffee and after dinner drinks. Eating as an endurance sport - its not just Coney Island hot dogs anymore.

Food was very good but not always great. The chefs seemed to confuse novel with creative and Japanese with automatically cool. For example, a very mild sashimi served with a miso (bean paste) cube and ponzu (citrus based but reminiscent of vinegar) sauce. The ponzu entirely overwhelmed the fish and the miso in context (or perhaps I should say completely out of it) was just weird. From that low point the menu fluctuated from excellent (the abalone and the lobster courses) to merely OK (the beef and desserts, for example).

The Ritz Carlton dinning room is a wonderful place to visit, quiet and filled with beautifully dressed people sitting at beautiful large tables, and I'm willing to wager that working within their comfort zone the chefs are absolutely first rate. I would return happily, but it will be a while before I order from the tasting menu.

Service: 5 stars
Atmosphere: 4 stars
Food:  3.9 stars
Value for money: 3 stars
Overall: 3.9 stars rounded to 4 because hey, it's still the Ritz

10/08/08 | Link | Rating: 4.0
90. Mike C.
As a local born and raised San Franciscan, it seems like only yesterday that this hotel opened.  Let me preface by saying this is a review of their Christmas Day Brunch which I've been attending since its inception.  Christmas is that special time of year that you do the following:

a) avoid crowds
b) be with family and/or friends
c) enjoy, enjoy, ENJOY!

Unlike their normal brunches (Sundays), this event is held in their ballroom which is gorgeously decorated for the Holiday Season.  From having an actual sleigh (what... on the West Coast?) to a quartet playing Christmas music, there's no mistake what time of year it is.  When you enter the greeting area, you check in and are shown to a waiting area comprising of a large sofa and several comfortable chairs.  There is a bartender serving there as well as a table with offerings of hot tea and coffee for those not fully awake on Christmas morning.  After your party is in full attendance, they guide you to your table, passing several long  tables in a large hallway fully draped with delectable treats, from savories to sweets, seafood to meats, and most every imaginable desire your stomach may have.  After being shown your table, your guide will ask whether this is your first time or not; if yes, he or she will return you to the outer hallway and give you a culinary tour of the offerings.  From salads, soups, breakfast treats, seafood (raw oysters, cocktail prawns, cracked crab, smoked salmon), sushi (made to order - yes, the sushi chef will give you sashimi instead of sushi if you want to save stomach space), hot carving stations (salmon wellington, turkey, lamb), waffle/omlette station, hot plates with various seasonal dishes, etc., there's no way you can memorize where everything is; be prepared for a two hour tasting adventure.  Wait... did we forget something?  Where's the sweets.. the cherry on the sundae?  When we re-enter the ballroom, he/she points to a large table at the center of the ballroom which is filled with over fifteen dessert choices.  After taking a deep breath, the event begins...  One year, I coincidentally met my banker's family there...  another year, I met a newly arrived point guard from UCLA who came and saved a floundering basketball franchise; there is no set demographic of locals or tourists here.  When we first starting attending this event, it was $80.00 per person; in checking their website, they are charging $120.00 for adults and $60.00 for children this year.  Is it worth the price???  Well, depends whether you put a price on being with the ones you love...  If you feel the Christmas spirit and are in San Francisco, I can't think of a better way to spend time together.

22/12/08 | Link | Rating: 5.0
91. Anna L.
I think I OD'd on cheese, cured meats, and champagne.. oh la la..

I came here with low expectations mostly because I knew the hotel was a bit in the middle of nowhere.   I was lucky to stay here for a work conference on the club level.  The lounge food presentations (and alcohol!) were plentiful and quite tasty.  I couldn't resist snacking all day including having champagne and cheese in the middle of the afternoon. The staff on the club level provided excellent service and a personal touch.    The hotel rooms itself were just okay (large but nothing that special) but I spent most of my time either downstairs in the ballroom for a conference or snacking in the club lounge...

The lobby is on the ground floor which is the 4th floor and the meeting rooms are down on the 1st... as a result, cell/blackberry reception was nil which was a bit of an inconvenience.

The conference food was okay, though the standout was (this is random) the peking duck they had during a cocktail hour... lunch was just so-so... chicken was a bit bland and the dessert felt like it had been sitting around for a while...The stuff up in the club level lounge was much better overall though.

30/01/10 | Link | Rating: 4.0
92. Anthony N.
Great location relative to financial district. Decent amentities; wireless connection in room, good bar for meeting, solid room service, new renovated workout facility, and very responsive to last minute needs.

30/09/11 | Link | Rating: 4.0
93. Elaine S.
This place is beautiful! The décor makes you feel like you are right at home (with Persian rugs & things you would see in an actual house).

I came for a "Bay Area Interactive Group" panel discussion and was happy with my experience. They rented out the big room downstairs & had breakfast for us (buffet style). They had some delicious pastries, fresh fruit, eggs, potatoes, bacon/sausage, coffee, juice...it was definitely a good start to the day! The service was excellent too.

Maybe some day I will stay in one of the rooms, seems like it would make for an awesome "getaway" for a night/weekend.

20/03/09 | Link | Rating: 5.0
94. jason g.
AAA 5 star 5 diamond.  What more can you ask for?  I love coming here.  Service is the best.  From the valet parkers, to the doorman, to the concierge, front desk, bellman, to even the complimentary shoe shiners.  I think I went through 7 different help before I got to my room.  You might ask why the hell would I stay at a hotel in San Francisco when I live here.  My answer....................Why not?

They have recently gone through a major renovation and the rooms are exquisite.  Never used that word exquisite on yelp before so that's how great this place is.

Even though the Four Season is a newer Hotel, I believe the Ritz Carlton of San Francisco has a cozier feel to it.  They are perched on top of the Stockton tunnel overlooking the city..................can't beat that.

A live jazz band plays there during sunday brunch.  Great food!!!  What a way to end the weekend.

14/08/08 | Link | Rating: 5.0
95. Tiia P.
This review is for the Ritz Holiday Afternoon Tea.  Last year it was held in the Lobby Lounge and was lovely.  Such a gracious beautiful setting.

This year it was out on the Terrace in some kind of tent thing.  The decor was pretty shoddy, the seating was crowded around the table, it was cold, and the service was beyond slow.  It took about 20 minutes just to get menus, and didn't improve from there.  Half our group got their tea long before the rest.  The food was good, though, it was too much for one person, and not quite enough to share between 2.

Next year I'll check on the location before making my booking!

13/12/11 | Link | Rating: 2.0
96. Bob D.
I have stayed at this hotel various times. It consistently provided an excellent service during my stays. The Club level presents variety of gourmet meals throughout the day and concierges at the Club Level are very accommodating. The housekeeping is always impeccable. Only thing that I don't like is  their restaurant, Parallel 27,  which is very pricey and food is just average for dinner entrees . However, they do a better job of preparing breakfasts. The valet rate is expensive but in par with other area hotels. This is one of those hotels that make the guests feel very welcome and staff is always eager to satisfy guest needs. This hotel also participates in American Express Fine Hotels & Resorts (FH&R)  program. If you book the hotel through Amex under the FH&R, you will receive a good value and additional amenities like food credit at their restaurants. I highly recommend this hotel both for business and leisure  stays.

16/07/12 | Link | Rating: 5.0
97. Erin C.
I stayed at this Ritz Carlton for three days after spending one night at the property in Half Moon Bay, and I wish they had been reversed. The rooms at the San Francisco property were smaller than the Half Moon Bay rooms, and the business center was not free to use as it was in Half Moon Bay.

Valet was also significantly more expensive, but I expected that in the city. My husband is a bargain hound, and once he found out the cost for valet he asked the front desk where the nearest garage was so we could move our car. There is actually one down the street in China town for half the price. So, for people complaining about the valet price, ask and you shall receive.

The concierge staff were incredibly helpful and friendly. My husband and I didn't really plan anything at all before our trip and relied heavily on the concierge for directions and restaurant recommendations. Their choices were well informed and exactly what we were looking for. One restaurant/bar they recommended was SPRQ, which was awesome, we really enjoyed it.

The location of the hotel is excellent, it's central to all of the touristy things to do in the area. We also drove to Napa one day from the hotel, once again the concierge gave us great directions and recommendations.

I would recommend this hotel to anyone that wants to stay in San Francisco, but I myself would rather go back to Half Moon Bay!

10/12/09 | Link | Rating: 4.0
98. Christina W.
I was really disappointed with my stay here at the Ritz-Carlton.  The hotel was gorgeous, no doubt about it; but for a top-rated hotel it really fell way below expectations.

First off, what irked me the most was our showers were at best luke-warm.  I'm the kind of person who takes hot showers, so to come out shivering was not acceptable.  Not only was the shower cold, the water pressure was horrible! Then, when we were checking out we called for a bell-hop and ended up sitting around for 45 minutes waiting for the guy to come get us.  By that time we could have lugged all our stuff out on our own!

On the plus side, when we complained the hotel manager refunded us our parking fee (which was outrageous to begin with). This wasn't my worst experience at a hotel, but considering the price and the fact this is supposed to be a Ritz, it was really disappointing.

16/02/10 | Link | Rating: 2.0
99. Emily L.
I had the pleasure of attending a work function for lunch here on Tuesday.

Service: FIVE Stars
The Ritz Carlton service: FIVE STARS!!!

Highly recommend this hotel for corporate and social events.
You've got my vote!

10/06/10 | Link | Rating: 5.0
100. Sandy B.
Gorgeous hotel. It's my little sanctuary when I need to get away from the Silicon Valley bubble. Service is absolutely impeccable. The rooms are spacious and lovely. Mine had a gorgeous view of (I have no sense of San Francisco geography...) The Bvlgari White Tea scented toiletries are great and smell amazing.
Had a lovely, relaxing early morning breakfast and they treated me like a little princess. Swoon...

29/10/09 | Link | Rating: 5.0
101. Allison B.
Still great service but, the remodeling of this once classic gem has rendered it little more than a generic Marriott type hotel.  Once grand and timeless, now trendy and disappointing.  We've been coming here for years and were heartbroken when we saw the changes.  No longer the impeccable San Francisco treasure :(

08/03/12 | Link | Rating: 2.0
102. Viennelyn C.
My company held a Technology conference at the Ritz-Carlton and I was asked to help with the morning registration process. Although I was not a guest at this hotel, I was surely treated like one! The service at the Ritz-Carlton is quite impressive! I left my laptop in my car and one of the staff members offered to grab it for me. He went all the way to my car, which was parked in Valet, and brought it down to me. I also forgot my phone charger at home and soon realized an hour before I had to dial into a conference call. Again, I decided to ask the staff if they had a charger and sure enough I was brought a charger within a matter of 5 minutes. To top it all off, I was brought down a breakfast plate from the press conference upstairs. Not only was the service amazing, the hotel and architecture was extremely beautiful. My favorite thing about this hotel is that they carry hand towels instead of paper towels in their bathrooms. Very chic and environmentally friendly!

My only gripe about this place was my experience with the Valet attendant. While I was parking my car in the valet area, the valet attendant asked me if I was sure  that I wanted to park my car in valet because it was expensive, a supposedly $40+ fee for the whole day. I found his biased judgments to be a bit rude. Business professionals can surely afford $40+ for valet.

Other than that, I would love to stay at the Ritz-Carlton as a guest. What a lovely hotel...

21/04/11 | Link | Rating: 5.0
103. Gigi W.
It was a pleasure meeting Annika Sorenstam golf legend at the Ritz-Carlton Destination Club, Wine Tasting Event on April 12th. We enjoyed the wine tasting specifically the Chardonnay and Syrah.

I have been to several Ritz-Carlton throughout the country and I have to say that the food in this one can not compare to the others. The disappointment among the guests were; #1 the "inspired" hors d'oeuvres as announced in the invitation were almost non-existence - only a few of us got one piece per person and #2 the table with cheeses was limited, the line was so long, that by the time the people got there the trays were practically empty. Valet parking was $35.

15/04/10 | Link | Rating: 3.0
104. ClosetDork ..
I was once voted most likely to turn to Wikipedia for answers to life's questions.

So it's only expected that I would reconfirm with Wikipedia that the term 'ritzy' actually is coined after Cesar Ritz, famous hotelier and founder of one of the best hotel chains in the world, Ritz-Carlton.

The fiance and I are in love with the Ritz. In both their locations in San Francisco and Half Moon Bay we've experienced nothing short of impeccable service and hospitality.

We practically swooned when sampling the menu offered by The Dining Room at Ritz SF and the Navio at Ritz Half Moon Bay, as well chilling at the Lobby Bar or the Conservatory Lounge sipping Pearadise.

I absolutely love the little Bvlgari soaps and body lotions found in the bathroom.

So it's only normal that, when we were looking for a place to host a pre-wedding dinner celebration for 20 of our closest friends, we chose the Ritz SF. The banquet team was extraordinary - we had absolutely no complaint, the banquet manager was absolutely delightful to work with and the dinner was extra-memorable. They were willing to work with us and accommodate our requests (which may be a little bit annoying), and the little touches that they added were just amazing (mini flower arrangements on each table, willingness to immediately swap out the beef with chicken for the non-vegetarians who for some reason did not feel like beef, extra attention to our younger guests, the list goes on).

The menu was custom-designed by the chef after listening in to our likes and dislikes (I'm into chili peppers, not a big fan of green vegetables, the fiance's favorite beef cut is rib-eye, and he digs blueberry more than any other fruits).

The result was a creative menu which consisted of seared scallop with summer corn, fava beans and basil oil; dry-aged rib eye with steak fries, roasted red jimmy nardello peppers and thyme-infused bordelaise; and amaretto blueberry tiramisu served with raspberry coulis. Every single dish was out of this world and our biggest concern (that is - the guests didn't have enough to eat) didn't at all materialize.

Which gives me an extra good feeling about the 90-minute spa massage that we are getting at the Ritz-Carlton Jakarta in October.

17/08/09 | Link | Rating: 5.0
105. Eleanor T.
This review is for afternoon tea at the Ritz-Carlton NOT the hotel.

My mother-in-law was visiting from Canada but originally born and lived in England for most of her life so my husband and I thought afternoon tea would be a nice touch to her trip.  A friend of ours recommended tea at the Ritz in Half Moon Bay because of the beautiful setting looking over the ocean.  It turned out that the Ritz there hadn't done afternoon tea for two years and so we went to the Ritz in San Francisco.

Both the service and ambience were wonderful but it didn't make up for the poor quality of sandwiches and desserts.  My mother-in-law and I both ordered the Traditional Tea costing $36.00.  My husband went for the Royal Tea costing $49.00 because you had choice of champagne or orange juice and strawberries with Devonshire Cream.

When our food arrived we each had the equivalent of one full slice of bread.  If you took a slice of bread and cut it into thirds that would be what each of us ate.  The first third of the bread was topped with smoked salmon, the second was topped with cucumber, and the third with prosciutto or some sort of ham.  All the finger sandwiches were just okay.  Though there were many desserts they weren't very tasty or inspiring.  I've had much better.  My husband and I both ordered Irish breakfast tea and the first pot was weak and the second pot steeped too long leaving a bitter taste behind.  Lyons, which you can purchase at supermarkets that sell British products, is a much better tea.  To top it off no way was the Devonshire Cream authentic.  I'm sure it was whip cream from a can.

We were all truly disappointed and won't be back.  I don't know how a place as nice as the Ritz-Carlton can have the audacity to serve such rubbish.  We expected more of the Ritz.  How silly of us.  We didn't eat all the desserts and because it was nothing special didn't bother taking anything home.  Let's just say if the afternoon tea was $10.00 each I still would have not done it.  Valet parking was $20.00 so it ended costing us close to $175.00 for the 3 of us. With such poor quality of food you can't help but feel you've been taken advantage of.  It's as if the Ritz used the pomp of the place to mask mediocre food.

23/08/09 | Link | Rating: 1.0
106. Nadia M.
I have not stayed at any other SF hotels, so I don't know what other SF hotels are like;nevertheless, I thought Ritz-Carlton SF was a little outdated.
Pro's ----
****lovely from the outside
****nicely located
****friendly service
****comfortable beds and pillows
Negative ----
****some of the rooms are located way too far from the elevator( and I am a very active person...but at the hotel it feels a little weird to walk for 5 minutes till you reach an elevator)
**** the bathtub and the shower are not Ritz-Carlton, but more like Holiday Inn
**** bathroom products are cheap

07/09/10 | Link | Rating: 3.0
107. Lita L.
I loved staying here! My friend came to visit me for my birthday and I chose the city as a place to party. We ended up staying the weekend here and it was great. From the room to the service. Plus the wine bar that they have is pretty nice.

17/10/11 | Link | Rating: 4.0
108. Emily C.
It never hurts to have a friend with the hookups. I was lucky to stay at the Ritz Carlton for a one-day girl's trip getaway. It's at a perfect location, just a short walk away from Union Square and a lot of other San Francisco landmarks (but, as with any walking in SF, keep in mind that there are hills). Staff was friendly, remembered our names, and welcomed us each time they saw us. I was lucky enough to be hooked up with the club perks, and got four mini meals at the club lounge (breakfast, lunch, appetizers, and dessert) with delicious cookies, hors d'oeuvres, wine, and drinks. I liked the freshly squeezed watermelon, honeydew, orange, and grapefruit juices at breakfast. Beds were super comfortable, and rooms were clean. It was my friend's birthday, so they even left us chocolate-covered strawberries decorated as tuxedos. Overall, I felt welcomed and valued as a guest, and I would definitely stay here if I had the money and means.

27/12/11 | Link | Rating: 5.0
109. Byron C.
It's Christmas time and you're staying at the Ritz-Carlton, what could go wrong?  

Absolutely nothing!  This place is amazing.  Upon entering the lobby, you are greeted properly in front of a beautiful tall Christmas tree that guards the area of the dining room.  Which is where they hosted daily Teas for the children.  

I was a little removed by the "ambiguously gay singing elf" with companion "dancing giant bear" which polluted my eardrums with possibly the worse version of "Feliz Navidad" ever performed in public!


However, the kids enjoyed it, so what do I know?

Great service, impeccable rooms and perfect location for those looking to paint the town red around Union Square.

06/12/10 | Link | Rating: 4.0
110. Thugnificent M.
Ive never really been impressed with the Ritz Carlton.  This was no exception.  I have a large suite which was pretty nice but the room just seemed dated.  I guess the brand isnt supposed to be modern or trendy, but rather wealthy and fancy.  The gym here was pretty swank though.  The locker room was fitting for a country club.  One thing I have to mention the staff here was top notch.  Extremely friendly and helpful.  I had to give this review an extra star just for them.

26/03/12 | Link | Rating: 4.0
111. Los H.
Classic Ritz service, treatments, & amenities!  Darling staff & beautiful venue overall.  The weddings here always look stunning (at least the still photographs'll be).

Don't forget to ask to swap if you get a room that doesn't suit you - I imagine they're yet working through an upgrade schedule from the early-90's.

Relatively central location to S.F. tourist haunts, local holes, with nearby steps to better ease down the altitude towards Market.  Just a few blocks from the Marriott conference centre, SF MOMA, & the SF W.

05/02/11 | Link | Rating: 3.0
112. helen t.
i attended my friend's wedding last night, and i was thoroughly impressed.  everything from the food to the service to the beauty and elegance of the place was great.  i've been here for afternoon tea before but this was my first time trying the food.  granted, it's not from the dining room, but it was still delicious.  we had lobster bisque, duck confit ravioli for apps, a salad, and i chose the sea bass for my entree.  the food all had asian flavors, which was awesome. the cake was also delicious and to top it off, there was an AMAZING dessert bar w/ tons of cupcakes, treats, mousses, cookies, etc.

i must also commend the place, b/c my hubby was the lone vegetarian at the wedding.  the gracious bride told me before the wedding that none of the passed hors d'oeuvres were vegetarian but to look out for the servers and let them know, because they had a special plate of apps prepared for the veg hubby.  when we approached one of the servers about it during cocktail hour, he was so excited and kept bringing my husband appetizers.  he ended up being a server at dinner as well and was equally excited to keep serving my husband the veg courses.  i was so impressed.  

anyone who is considering getting married here should do it (if you can afford it!).

11/04/10 | Link | Rating: 5.0
113. Dave C.
The Ritz in SF is a pretty nice place, but it's not nearly as nice as some of the other "luxury" hotels in the same disgustingly high price range as this place, though I do love the Bulgari soaps and lotions and free shoe shines.

Here are the reasons why I didn't give the Ritz a 5, even though it's still a fantastic hotel and much, much better than other things that I would give a 4 star rating to.
- Had a weird hair in my bed, which was kind of gross, but not nearly as bad as the pube that I found in the Westin in Palo Alto on my pillow (no, it was not mine...still waiting for those to sprout one day)
- Small tub for a hotel of this stature. I usually like to sit butt nekid in the bathtub when I'm at a really nice hotel, but this one wasn't inviting me to do so
- Very ok shower. Usually hotels like this have fabulous showers, this one was just a regular shower curtain on a regular shower head.
- Views are meh since it's just outside of Chinatown

Lots of good stuff though. Great staff, beautiful hotel on the inside and out, and incredibly comfortable beds. Again, the complimentary shoe shine is really awesome and the staff really makes you feel at home there. It's just not nearly as breathtakingly awesome as a hotel that I'd give a 5 star to.

09/11/08 | Link | Rating: 4.0
114. Fishcalldwanda k.
It has been a tradition in our family to go somewhere for Christmas day brunch.  We have been to the Ritz quite a few times.  We have tried their location in Half Moon Bay ever since they opened there. But we have always gone back to the SF location.  Especially for Christmas day brunch.  I admit, we have tried other locations too.  

This year, we went back for an early seating at 1100h.  They had it at the ballroom.  We were seated well inside but not at the back, which was good. They have proudly declared their commitment to buying local, to making their own this and that, including their own lolipops!  The kids are grown now but when they were little I remember the Nutcracker theme, the train running around the dessert buffet table.  What a site it was! Now, they are just elegant.  And it's okay with us. No more little children in tow.  

The Highlights: The Eggs Benedict done several ways was wonderful--crab benedict, on duck confit hash, and traditional. That was worth watching the chef put it together. Thank goodness, he did not overdo the Hollandaise sauce.  Just the right dollop over the eggs. Did I point out that they put a dollop of caviar over your scramble?

They had real full length anchovies to compliment their Caesar salad in the fresh greens section. The different dressings were wonderful.  

The roast beef was ordinary but the lamb with the Greek sauces and sides was sublime.  The salt-baked fish was a little too salty.  As was the cold seafood line with 4 choices for sauces including a saffron aioli.  We were enamored with the duck pate, the kabocha squash with chevre, the house-made cuts of coppa, and some cowgirl creamery aged cheese.

The hamburger at the kid's buffet was very tasty!  Yes, we snuck one (or two!) out, even if we're not under 12.  So what!

The bananas foster made in front of you was a perfect finish for a swell meal.  The other offerings --- tiramisu cake, black and white cake, bread pudding, and other goodies too many to name here, well, they're meant to be shared, unless you plan to be wheeled out of there.

Some missed items:  No Almond croissant. No herring this year?  We only saw the smoked salmon. No lobster bisque either. Maybe we're the only ones who like these?  Perhaps.

We love the service. Never condescending. Never intrusive.  Respectful but not overdone nor prostrate.  Never arrogant nor too slick or flip. Just plain friendly.  Attentive without trying too hard.  Like Anthony Hopkins in The Remains of the Day.  So Cool!  We felt pampered and hugged.

26/12/11 | Link | Rating: 5.0
115. Christopher T.
Another rare 5 star review for me:

First star: the location is amazing for SFO.

Second star:  The offer some of the best rates for government employees on Earth.

Third star:  Their employees, the girl who checked me in was incredibly courteous, got me into a high floor and a handicap room, 2 of my favorites.  The concierge gave me 2 fantastic choices for breakfast even though there was no crepes in the neighborhood, which is what I initially asked for.  Every single housekeeper said hello to me and my girlfriend in the hallway, and I mean every single time we walked by.  The valets/bellmen were incredibly helpful, storing bags, directions, hailing cabs, etc.  

Fourth star: the building and the hotel itself are amazing.  It trends a little older and stuffier than I usually care for but the room was amazing, q-tips, nail files, a comb (a new one for me in a room), and their bathroom products I would by for personal use, their lotion has an amazing smell to it.  My bathroom was amazing, the shower was to die for, so nice I took 3 showers in an overnight stay.  

Fith star:  the bed was amazing, huge, comfortable, and more pillows than I knew what to do with.  Fantastic sleep after a huge busy day.

I mean, the Ritz is the Ritz, it is supposed to be nice.  This location outdoes that reputation, the staff seem to truly enjoy working there.  It may be the SF mindset but every single person I interac ted with treated me like a king, and I was dressed in a fleece jacket and flip flops 100% of the time, no suit, no fancy car, etc., and yet still they treated me like I belonged there.  If you can afford it in SFO, please stay here, you will not be disappointed.  I worked in hotels and resorts for 10 years and I was floored by this place, top 3 hotels I have ever stayed in worldwide.

03/06/10 | Link | Rating: 5.0
116. Nadine Y.
Perhaps it was because I was here with a company that spent a hefty amount to basically rent out the entire place for three nights?!  Perhaps it was because each one of us had a spouse/significant other/friend as a guest, which meant more money for the Ritz?  Or perhaps it was just because they were JUST that good?!

Whatever the answer is - I LOVE this hotel!

What is it that I love?

The marble floors, counter tops, bathrooms are beautiful.  The smell in the lobby is fresh.  The staff holding a tray of champagne as I checked in.  The concierge lady greeting me by name as I passed her in the hallway.  The prime rib.  The bartenders (I LOOOOVED them!).  The middle of the day service followed by the turn down service.  The classical music left on as we entered the room.  The robes.  The phone in my toilet room.  The wallpaper.  The bartenders (I really, really liked them!).

So - in a nutshell?  Everything!  Oh - and the green apples and fortune cookies sitting in the lobby; help yourself!

19/04/10 | Link | Rating: 5.0
117. Jason B.
I think the people here are very nice and the entertainment is top notch! The drinks are great, as long as you're willing to pay for them. :)

The hotel is a bit maze-like at first, if you are going up and down the elevators trying to get from one floor to another, but you do get used to it.

Very beautiful inside - feels pretty old school, classy to me. This is a place you go on very formal occasions. I probably wouldn't hang out here outside of that.

16/03/10 | Link | Rating: 4.0
118. Raider J.
I have been to many Ritz Carlton properties throughhout the country and I have to say reluctantly that this one is very average.

The hotel is nice,  but does not offer the high standards that I would normally find in a Ritz Carlton property.  No beautiful views, no complimentary use of their concierge lounge, no trendy lounge or bar, and very average room furnishings.  The only high note is that they have a very decent fitness center.

This Ritz is ony a Ritz in name........

07/01/10 | Link | Rating: 3.0
119. Steve L.
I have, and offer, nothing but praise to The Ritz Carlton, San Francisco.

Location to so many SF spots is spot-on. Rooms are 'traditional' Ritz Carlton motifs: Large rooms, good views (I mean, ample windows) regardless of room location; comparatively quietness, depending upon room location; traditional Club Lounge services; indoor pool and spa facilities; attractive lobby, lobby bar/tea area and restaurant; worthy and attentive and timely room service; the California Street cable car is at the corner of the property for the convenience of getting anywhere further using public transportation.

I will give The Ritz Carlton San Francisco a 5, on any future visit if they will only consider a lesser rate for valet parking charges: $80+ per day. YES, $80+ per day for valet car parking charges. Insane.....or am I insane to pay the same!

You be the judge. A classic Rtiz Carlton property.....nonetheless.

08/04/10 | Link | Rating: 4.0
120. Sam C.
the ritz is a great hotel - however, a little traditional for my taste.

parallel 37 has excellent food. the front desk is a little small. rooms are clean, spacious, with older furnishings. fitness room is fantastic, one of the better ones i've seen. room service is punctual, late night menu is decent.

i prefer to stay in a more modern hotel, but the ritz was still a very nice stay.

One other note -  Internet was included in my room charge - but I was told to put the internet charge on my credit card, and then that would be taken off my bill when i checked out. not only was that the incorrect, they told me to call back when the charge was finalized on my credit card bill. after calling multiple times, they finally told me to call the internet vendor, who was located in canada. not only being long distance, that vendor was unhelpful and hung up on me.

so for a $35 charge, i had to make 5 phone calls, none of which were helpful. i finally spoke to a manager there, who advised that i contest the charge with my credit card. had it not been for this complete waste of my time when i returned to work the following week, i would have said that my stay was enjoyable.

21/05/12 | Link | Rating: 2.0
121. Sera L.
Five stars really?  Did they bribe someone?  I don't mean to be harsh but my experience was very underwhelming.  The rooms were just OK.  There was tape around one of the windows.  Not sure why; to keep the air out maybe.  Very tacky and not what I would expect at the Ritz.  Went to the pool.  It was in serious need of work.  It looked dirty but upon further inspection, needed to be resurfaced.  The tile work around the pool had a dark rim around it.  It looks like it's been seriously neglected for a long time.  While they are trying to keep the old world elegance, at this point the hotel just looks worn and dated.  

On a positive note, the service was what you would expect at the Ritz.  The staff was very helpful and accommodating.   Not sure that I would stay here again though,

28/11/10 | Link | Rating: 2.0
122. Marty L.
When it comes to quality, beauty, and attention to detail the Ritz is the shitz.  For a weekend getaway we stayed in a suite with the most beautiful and elegant decor.  Loved their Bvlgari toiletries.  What I loved most was the caliber of service, they knew our names and greeted us accordingly.  What other hotel does that!!

We didn't get the chance to dine at the Ritz, we ended up having dinner at Gary Danko, but I will for sure return and wine, dine, and sleep (sorry couldn't think of a synonym for sleep that rhymed) .

Unsurpassed quality, luxury, and service.  Hands down the best hotel I've stayed in, in quite a while.

02/03/11 | Link | Rating: 5.0
123. Ola P.
I would have given it two stars but the dining staff was amazing.  Dirty towels were left in my room by the previous guest.  When I told the Customer Service person, she apologized and asked if there was anything else she could assist me with.  End of story.  Never heard another thing from Ritz people again.  At over $400 a night with parking and tax, I should have been either comped or given another night for this.  It was gross to pull back my curtains and find towels with stains all over them behind the curtains.  I've stayed at much cheaper hotels and never had to deal with dirty towels.  I say look at the Westin or Mark Hopkins.  Service is great and the rooms are really clean.

10/01/12 | Link | Rating: 3.0
124. Lynn C.
This might be a little ridiculous seeing that I wasn't a guest at the hotel this time. But this is outrageous seeing that this is a five-star hotel, the service was just not there.

I've stayed at other Ritz before and it's never been this bad.

The story:
Came here for a conference three weeks back and lost my valet receipt.

I need the receipt to be reimbursed (because yes, parking is $35 for a day).

Went back, waited for more than an hour to get the receipt when the front desk girl told me that she would continue to try to get a hold of Accounting Department. (She lied because she didn't pick up the phone ever again after that.)

I walked back up to the front desk and asked if she had a chance to contact the Accounting Department. She said, "no, but you can try dialing 0 on that phone in the lobby."

Um... front desk lady of the Ritz Carlton, why couldn't you have told me that from the beginning instead of making me wait 30 minutes?

So I call the Accounting Department, they were able to get me my receipt... another 30 minutes later.

Yup, over promise, UNDER deliver.

I won't be staying at this hotel. Because if you can't take care of parking receipts, how can you take care of your guests?

26/08/10 | Link | Rating: 1.0
125. Elysia S.
My cousin had his wedding reception here and our entire family received the wedding special discount on their hotel rooms!

This hotel is on top of a hill around the China town and downtown San Francisco area. This hotel is beautiful and fancy! The employees are VERY generous (I can't stress this enough) and welcoming. They reassure every guest there that they'll have a wonderful experience at The Ritz.

The lobby has a dining area, tea area, and provides ice lemonade & iced water for all guests!

The master suites provide a walk-in closet, vanity, and a huge bathroom. Then there's a living room w/ a couch & 2 chairs, a coffee table, a desk,  flat screen tv, fridgerator, and a complimentary coffee/coffee maker. The bedroom provides a king size bed and a small table with the huge window that has a view of SF. It's a very nice and romantic room for a couple get away.

The regular 2 king size bedrooms were just as wonderful as the master suites. This room provides 2 king size beds, a desk, a flat screen tv, a refridgerator, a complimentary coffee/coffee maker and huge bathroom for the entire family! This also had the view of SF. Very spacious compared to other hotels I've been to.

They provide a buffet breakfast for ALL guest for just $5!

Everyone who is from the Bay Area KNOWS parking is horrible at/or around downtown San Francisco. ALL DAY parking at The Ritz Carlton is $35. OVERNIGHT parking is $70/night. If you would like to go the cheap way, I'd park at the St. Mary's garage which is less than $20/night AND is only next door from the Ritz-Carlton!

The reception was held at the last floor of the hotel. Some people are allowed in this area and must use a key to get down to the bottom level. The venue was big especially to fit a LARGE Filipino family! The set-up was beautiful! It was quite fancy but beyond amazing! The big PLUS was the open bar the ENTIRE night! (:

Overall, my stay at the Ritz-Carlton was wonderful! I've never received such wonderful service until I stayed here. This hotel may be pricey but I believe it's all worth the money! I hope all you foreigners & visitors enjoy your stay here!

29/06/11 | Link | Rating: 5.0
126. Vivian W.
My boyfriend surprised me by booking the Ritz Carlton for my birthday weekend in SF!  I'm a lucky girl.  As usual, valet parking is over $60/night, so we decided to park down the street for $35 instead.  It's a little bit of an uphill trek up to the hotel, but it was worth it.  It's an older hotel located near Chinatown.  It was a bit hard to find unless you are familiar with the area.  

As we walked in to the hotel, we noticed that what really makes the Ritz stand out is the service.  We were greeted by a hostess that led us to the registration area.  She asked if we wanted anything to drink which was a great touch.  I felt like a celebrity!   We were given a corner room which was very spacious.  I didn't walk into the room jumping up and down in delight, but it was still a very nice room.  It's kind of hard to appreciate hotels around here when we had just returned from Vegas a few weeks prior!

We headed out to lunch and a bay cruise and I came back to a nice bottle of champagne on ice.  My boyfriend is so sweet!   He also had the bed and floor covered in rose petals for when we returned from dinner and dancing.  It was a rowdy night, so unfortunately I was in no condition to enjoy them when we got back.  Our stay also included a breakfast, so we ordered room service.  Everything was really tasty.  

The Ritz isn't a place to stay if you want to be close to all the happening places or if you are looking for a hip atmosphere.  It's a place to stay if you want to appreciate service and elegance.  It is an ideal hotel for a weekend getaway, a wedding, or other big events.

07/10/10 | Link | Rating: 4.0
127. Patrick C.
Just the name...old feel to the lobby, lounge, and rooms.  Like a old mansion.  I personally like the more modern look...like W Hotel's or even A-Loft hotels...not as renowned as the Ritz but definitely a better bang for the buck.  As I am a hotel guy...much better choices to stay at then this Ritz.  

I should give it a 3-star but It gets that extra one for...what else...the name.

04/08/11 | Link | Rating: 4.0
128. Debbie C.
If you want to be treated like a king, have a man in a tux and top hat open your charriot door, and enjoy cushy services that address you by name...this is the place for you. It's around ~$500/night. Stay longer and you get perks. I stayed here for a week+. It's facade is not as grand as the Fairmont, but I love their service a lot more...a little robotic, but they make sure you are well taken care of!

16/07/12 | Link | Rating: 5.0
129. John C.
Second stay here in the last couple of years on the club level. Our first stay was phenomenal and carried us for a long time. This time it wasn't quite as impressive.

This time around wasn't quite as warm and personal. This was true for the personnel throughout the Hotel. The Club Level crew, although polite and helpful, were standoffish and not as engaged with our party as they had been last time. Not even an unprompted good morning smile in the morning.

Food in the Club lounge was excellent. Cocktails for "free" was great. We hung out there pretty much our whole stay so we definitely had a good sampling of it all. Caviar at 6 was also nice but the size of the portions were small to say the least. For this kind of money I think they could indulge us a bit more...

Room was a nice size for a standard sized room with two Double Beds. Clean and well appointed as one would expect.

The indoor pool was a hit with the kids as that was something different for them than the usual outdoor pool. It's only 4.5ft deep at the deepest part so our 7 year old felt safe.

No water bottles waiting for us in the car this time at checkout.

Overall one step down from our last visit. Hopefully an anomaly...

15/03/11 | Link | Rating: 4.0
130. Chitown D.
I usually stay here 2-3 times a year and have for almost ten years. I have never had a bad experience. As far as Ritz' go, it's one of the nicest I've been too (better than Marina del Ray and Battery Park and just as nice as Laguna Beach and The Huntington in Pasadena, which is now The Langham).

Outside of the expense, there's nothing to complain about. The location, the rooms, the hotel itself, the food, the staff, the atmosphere are all superb. Also, the The Dining Room is a fantastic place to dine in the lap of luxury or just get a fancy pants drink in the Bar. Also, if you're ever in the Lobby Lounge for lunch, get the Oven Roasted Turkey Sandwich with avocado- it's to die for.

16/03/11 | Link | Rating: 5.0
131. Chris N.
Beautiful place, but messed up parking even with valet.

A must if you're planning to do it big.  Location is great too since you're at downtown and can walk to Chinatown.

Lots of decor and great ambience, but the food is bland.

When you're paying at MINIMUM $500 for a room, you would probably want better amentities but when you're rich enough to burn cash for the Ritz, you probably dont give a rat's ass anyway.

11/07/11 | Link | Rating: 3.0
132. Janet J.
The first time I stayed here was fantastic, with a clean room and nice Bvlgari bath products and lavender bath salt. What I loved more was that they stock toothbrushes and shaving kits in the bathroom, so you don't have to go through the hassle of calling a man to run them up.

I returned two days later and was told I was getting an "upgrade," which seems to equate with a larger room but poorer cleanliness and amenities. Literally, it was almost like a completely different hotel in the bathroom. The bath products were downgraded to the generic Ritz branded stuff, no bath salts, no toothbrush or kit in sight. After taking a shower, I was about to grab the towel hanging so conveniently at the end of the tub, only to notice that it had pink lipstick stains and a hair on it.

I then went to my bedside and noticed that they'd forgotten to clear out a note thanking some Mr. A_ for staying there the night before. Which made me wonder if they'd even cleaned the room at all. I reported this to the front desk, who reassured me that they did clean it, and offering fresh towels. As it was 4:30am, I decided to just stick out the night after thoroughly examining the bed, but still feel vaguely dirty from that place.

Furniture was also very old and diseased looking; I didn't dare sit on anything directly.

They do stock shoe polish in the rooms though, which is very useful.

15/09/11 | Link | Rating: 3.0
133. vivian l.
Super  gorgeous, best architecture from the outside-- the Ritz is complete with spa, gift shop, fitness center, pool area, lobby lounge, bar and of course, The pool is indoor so, go for a swim or enjoy a nice, relaxing soak in the jacuzzi.  Staff are the best--It's a bit expensive but worth it, very nicely kept and a great place to take a quiet stroll and grab some fresh air.  


07/01/11 | Link | Rating: 5.0
134. Mike P.
This is the hotel where I have my annual conference and I just love it when I return here.  Christmas decorations abound, the friend staff awaits, and the amenities are great.  Given that I haven't really stayed here in the rooms, but I could just assume that they are great.

The Good:

1. The staff - the friendliest in town (Fairmont - do you have something to stay?)
2. The decor - it just makes you feel so invited and cozy, just the thing you need for Christmas.
3. The food - the catered lunch and the hors d'oeuvres were wonderful - well prepared, albeit in mass quantities.

The Not-So-Good:

1. The valet parking could take a really long time...
2. The location makes you really work off the cookie calories by walking up and down the hills.

In conclusion: One of the best hotels in San Francisco in all respects!

23/12/10 | Link | Rating: 4.0
135. Mike C.
When we are in San Francisco, we make every effort to stay here.

Not because it's fancy (though it is), but because the service is absolutely fabulous.

All of the staff have consistently gone above and beyond to ensure we had a great experience.

Earlier this month, we took our 4 month old baby on her first vacation.

From the moment we checked in, we were treated like a VIP.

The front desk provided a wonderful room, with enough space to accommodate us and a crib comfortably and even provided us with a late morning check in.

The room was wonderful. It was larger than most of the rooms we had been in previously and had an separate area for the crib, giving us a lot of extra room.

When the crib arrived, we discovered a little gift bag for our baby, with some really thoughtful amenities including a really soft blanket, a night light, outlet covers, a baby thermometer and some lotions.

Totally unexpected and very much appreciated.

The staff at the Ritz are always doing something special to make our stay memorable. When I took my wife here for her birthday, they made a mix CD, with music from the year she was born and had it playing in the room when we arrived.

Our experience here has always been wonderful.

Everyone knew our name, treated us exceptionally well and made our 1st vacation with our baby very special.

It's service like this that has us returning again and again to our "home away from home" in San Francisco.

26/04/11 | Link | Rating: 5.0
136. Erin A.
Great service; Dessert was so-so.
The most expensive cookies and milk I've ever had. I've baked better cookies than the ones I had. The Ambiance was very classy though. We were served milk in wine glasses and the service was impeccable. A good experience, however, I will not be coming back to eat there.

21/02/11 | Link | Rating: 3.0
137. Kristen S.
Do NOT - I repeat - DO NOT get afternoon tea from here.  

Even the Palace Hotel does it better.  

The finger sandwiches were a little dry - though the sweets were somehow even drier.  Not a whole lot of varieties, either.

The service was OK, friendly and no attitude, but not enough to compensate for the lackluster food.

I thought the Ritz would be all glitz, but I was wrong.

05/01/09 | Link | Rating: 3.0
138. Angela J.
My husband and I had our wedding here and we couldn't be more happier about the results. It was just perfect. The people that helped like Marianne Arata were super helpful and so nice. The waiters and bartenders were really good as well. During the day of, the staff took it upon themselves to help stay relax and calm through out the day. The best part was their tent which we used for our ceremony space. It had a beautiful chandelier in the middle of it and a gorgeous water fountain beside it (we couldn't use it during the ceremony because it cause too much noise). The most important part was the food and cake. The was undeniably good. We had the chicken and filet mignon. The chicken was really good but the filet mignon was prefect. During the meal one of my  husband's groom's men made a comment about the steak knives, which were really small and skinny. He told my husband that when he saw how thick the steak was and how thin the knife was, that he thought it would not work. But once he cut a slice of that steak he said that the meat was so tender that it seemed that he was cutting through butter. Now that's how perfectly cooked it was. The cake was beautiful as well and very delicious. Both the chef and pastry chef were really great. After our food tasting they both came out to personally great us and to work with us on the food. The chef was also very understanding about the children that attended the wedding and gave us the option of having chicken tenders and fries for the kids.  
There was one incident that happened when my bride's maids went up to the room to change their shoes, they found the pull out couch still out while everything else was cleaned and smelled some sort of smoke smell (most likely marijuana) in the room. But the hotel dealt with it immediately and I didn't even have to worry about it. So all and all the experience with this hotel was a good one. If I were to do it all over again (which I hope doesn't need to happen) I would come back here again.

24/08/12 | Link | Rating: 4.0
139. Nick S.
I was hoping I could express a negative dining experience without implicating the hotel, exactly...but since the event happened in their conference center on the bottom floor, and NOT the lovely restaurant with wonderful atmosphere and staff, I can't likely list it as being the RC restaurant.

So it was Easter Brunch yesterday.  We were all looking forward to it, but possibly me more than the others because I have enjoyed dinner at their (pricey) restaurant many years ago with my partner and ex-partner (desperate to make good impressions on one another).  The food and service were memorable, so I had that positive experience to help me decide that I was up for paying the steep $110++ for brunch with friends.

As we started walking towards the dining room, we were told to take the elevators to the bottom floor (the hotel entrance is on the top floor).  Brunch was being served in their banquet hall/conference facility ... whatever it is you call one of those vast clammy rooms filled with 60s inspired plastic and metal combo furniture and large round tables.

The Food & Beverage manager took us on a cheerful tour of the (suprisingly few) food stations, and we were seated by our waiter, Michael, who was personable and friendly.  He brought us to a table surrounded by families with young children and infants.  We asked if we could be moved to an area that wasn't so child-heavy, and were told that the entire (football field-size) room was filled with children!  So with that we sat.

Now, to backtrack:  Alvin, who had made the reservation, took it upon himself to call all the better hotel properties in town and ask about Easter Brunch.  When he made his decision to go with the RItz Carlton, it was based on the fact that the employee he spoke with told him that families with children would be eating on the 2nd floor, where they were also going to enjoy a petting zoo and egg hunt.  

Perfect!  If it were true.  So we were about half way through enjoying a very mediocre selection of eats, all the while enduring the escalating pitch of young children competing for attention.  Then the inevitable happened:  an infant let out his signature banshee howl, the kind that says "I am not happy, pay attention to me" and brings adults to their knees, often with blood coming out of the ears.

I turned to the offender (seated at the table next to us) and very gruffly said, "THAT has got to STOP!"  (Which of course worked, it always works when a total stranger challenges a child.)  But just then, the father rose abruptly from his table and very loudly expressed his displeasure with my comment, along with a dozen uses of an expletive that I can't mention here, but is the one that's most commonly bleeped on The Osborne's."

He got into my personal comfort space and kept saying "let's take it outside."  Do people really say that?  At that point, the Assistant F&B Manager, Mwanza Major, rushed over.  Well aware that it was the other guy, the heterosexual man with a wife and cluster of children, was the aggressor, he nonetheless asked ME to step out with him.  We went up the the 2nd floor, where I explained what had happened and demanded that the threatening offender and his family be moved to the other side of the dining hall.

Mr. Major urged that instead, me and my friends switch over to the other side of the room.  "I didn't do anything" I said.  "Why should I move?"  So Mr. Major asked me to wait on the 2nd floor while he went down to resolve the situation to "everyone's satisfaction," which bothered me, since I don't see why a perpetrator should be satisfied for committing his offense.

After more than 20 minutes, Mr. Major returned to tell me that they were getting ready to leave, so the situation resolved itself.  So in reality, our party was made to suffer, as I was intentionally ushered away, and kept away from my friends and my $110 mediocre brunch until the straight man and his family were ready to leave.

To make matters  worse still, I was told that they were on there way up to the 2nd floor and would pass me on their way to the petting zoo!  I expressed my disgust with how he handled the situation, stating that it was clear that, since the perpetrator was straight, married, with kids, he would receive preferential treatment.  Mr. Major balked at that, saying, "There are two things I can not change, and that is the color of a man's skin or his sexual preference."  Yes!  he said 'preference,' implying that, to him, it was a choice.  But wait!  He took it a step further by adding, "If I could change it, I would, but I can't."  He repeated himself twice, just in case I didn't get it the first time.

07/05/11 | Link | Rating: 1.0
140. Michelle I.
We recently had our wedding held at the hotel. And we cannot be any happier! The service, the staff, and location/ballroom was all beyond our expectation. The staff was flexible and willing to do pretty much anything to help our day go without a hitch. The service staff during our wedding was impecable. And all of our vendors have told me afterwards they have never seen service like they experienced at the Ritz before. And the ballrooms are just gorgeous. Those chandeliers are just to die for. The food that we ordered from the hotel was impecable. And thank g-d they let in outside catering to accomodate our Russian/Jewish heritage. It was beyond a five star and five diamond experience!!

03/08/11 | Link | Rating: 5.0
141. Lisa L.
I attended the Rivel Conference in Salon I on the first level of the Ritz and was pleasantly surprised that the catering at the hotel was far better than most conference meals I've had... ever?  I mean, who has beef tenderloin, salmon, fancy salads and vegetables along with a dessert selection of a half a dozen... for a half day conference?!

I guess it could be the fact that we were at the RITZ and with the prices that you're paying for the food, it better be darn tasty.

There was something quite magical about the hotel as well. Wasn't sure if it was the decor or sentiment about being at a Ritz near Nob Hill... but would recommend it for a special occasion for a couple in town.

02/12/11 | Link | Rating: 4.0
142. Shane L.
Review of the bar.  Haven't stayed in the hotel yet.  The casual bar/lounge to the right of the entrance is OK.  The bar inside the restaurant looks much better and far "ritzier."  Alas, it wasn't very busy for a Saturday night.  The casual bar had a few patrons and the restaurant was empty.  Alas, even the people in the first bar had me asking my typical San Francisco "WTF?!" question regarding upscale hotel bars.  It's a place where one would expect to see dapper guys in suits, and women like Catherine Zeta Jones or Natalie Wood lounging about.  Instead, it was a couple of dorks and several scatterbrains in short skirts.  What the hell happened to class and seduction?  The fact that I might not return is no reflection upon the staff.  Rather, I don't want to spend $15 for a beer in the company of people I'd expect to see in Ruby Skye or Infusion.  Ugh.

10/02/13 | Link | Rating: 3.0
143. Yoon P.

I love Ritz Carlton San Francisco location. It's simply elegant and the customer service could not be better than this.

Besides, don't you want to use their BVULGARI perfumed soap and luxury shampoo?!??!? It smells OMG SO GOOD!!

Anyways, I love this place. I love how it's so conveniently located near China Town yet remain elegant and luxurious. We would walk down to China Town, eat amazing chinese vegetarian dim sum, and walk back to rest here. PERFECT!!!!

28/08/09 | Link | Rating: 5.0
144. Lindsay C.
I absolutely fell in love with the bathroom in my room. It was beautiful! And they even give you a complimentary comb!  The hotel staff is really great and very friendly, but I can't say the same about my experience with the bar staff.  I ran into some colleagues who had just placed there order at the bar and asked me to join them. The bartender didn't offer me a menu and basically ignored me/disappeared for 20+ minutes.  Finally she brought my colleauges their meals and tried to walk away again without talking to me. I was able to get her attention and place my order after sitting there for around 30 minutes and after my colleauges were already starting to eat. She was so rude and dismissive and I was shocked to have that kind of service at this type of property!

28/10/12 | Link | Rating: 3.0
145. Daniel K.
Rooms are noisy. $15 a day charge for wifi. Best part - room service breakfast includes two eggs, bacon, toast, potatoes, orange juice, and coffee - for $52.

Poor construction concealed by tacky marble everywhere.

A client put me up, so I didn't pay, and still was disappointed.

25/09/11 | Link | Rating: 1.0
146. Berg W.
Let me first say that I was highly looking forward to my first stay at the Ritz in San Francisco on August 6. I have several friends in SF and book hotels over a dozen times a year.

This time, it was for my bachelor party, and my best man made a significantly higher investment than normal in booking the Ritz, so we could have a nice base of operations for my bachelor party. We didn't book it as a party room, in fact we weren't even barely in the room.

With all the expectations, I'm sorry to say the customer service we received at the Ritz was by far the worst experience of any of the hotels I've stayed at in San Francisco.

The woman at the front desk was short, rude, and completely unwilling to give us any kind of service. She didn't even tell us what floor our room was on, or where the elevators were.

Sure, it was post Giants game, we were in our gear, and may have been boisterous at the time, but we felt like we were being treated like second-class citizens. Like our worthiness was being defined by our perceived tax bracket.

Later, we called the front desk to complain that we got a room with 1 bed, when we really needed 2. After putting us on hold for 10 minutes, she was basically unwilling to do anything to accommodate us whatsoever. Not even an "I'm sorry". This experience felt like Nordstrom prices with Burlington Coat Factory service.

I know that the antique-looking furniture and the marble floors are meant to impress the guest with its opulence, and the Ritz is a very impressive-looking hotel. Unfortunately, that's the only thing that impressed me. Everything else was very disappointing.

There's no reason to pay the extra money, even on a special night, when you can get an equivalent room (only without marble floors) and better service at the Parc 55, for 1/4 the price. I think that's a no-brainer. If you want to step it up, you can get the intercontinental on Hotwire for like $170 every day. Even further, you can get a room in the tower at the St. Francis that overlooks the entire city for less than $300. Why on earth would you pay $400 for their small rooms in their upside-down hotel overlooking nasty Chinatown rooftops?

If you like to over-enunciate your syllables and wear khakis, top-siders, and a Rolex, maybe they'll treat you like a human being. If you're not a yacht-owning blue-blooded aristocrat, like me, they can smell the plebeian on you from a mile away, and will make sure they know you don't belong there. Epic waste of money.

11/08/11 | Link | Rating: 1.0
147. Clark W.
Such a stunning property.  Every time I say I love it even more.
So glad they've gone through a modernization / renovation to keep current.
Only drawback is the trek up and down to the shopping district, but that's just me being lazy.
Truly a stunning landmark in the city.
Robert at the Concierge desk will take care of your every whim!!!

04/05/12 | Link | Rating: 5.0
148. John C.
This is a hotel chain living on its past reputation. The front staff are very nice and accommodating but the rooms are old and tired. We had a Junior Suite that was literally disgusting. The carpet was badly in need of replacement and had so many stains that I thought at first it was a patterned carpet. The bathrooms belong in the Holiday Inn. Old, fungus covered shower curtains in the Ritz Carlton? Please tell me it's not true! We tried to change rooms but we were told that only the one bedroom suites have glass enclosed showers. Really?!? I don't mind paying $$$ for a nice hotel, but this should not be included in Am Ex's FHR list. We moved to The Mandarian Oriental and had a room for the same price which was a thousand times better! This hotel does not belong in the same class as the finer hotel chains.

07/12/13 | Link | Rating: 1.0
149. M S.
The famous Ritz Carlton Teddy Bear Tea is no longer worth your time.  It has moved from the lovely lobby lounge to a dark basement. The fabulous Binky the Elf who was loved by all ages and hilarious has been replaced by a lame act that even the kids think is a snoozer. And the service was also poor this year - slow, sloppy and now make you go to the front desk to pay the valet charge, rather than adding it to your check.  Thanks for the good memories from the earlier version  but we are never returning.

23/12/13 | Link | Rating: 1.0
150. Carina S.
We stayed here for an event. Being a San Franciscan myself, I was dissapointed with our 2 day stay here. The service was rather horrid. But I give it a 4 star for the superbly location, great spa, nice atmosphere, and the beautiful one bedroom suite.

09/06/13 | Link | Rating: 4.0
151. WJ P.
K-Mart service at Neiman-Marcus prices.  

The classic beauty of the building's exterior conceals an internal rot which permeates the place.  The service is so laughably bad that it plays out more like a satirical review of itself which should be published in The Onion.

The food is spotty. The grilled cheese sandwich and the turkey sandwich were actually good. But some of the food is awful. And when I say awful, think Burger King breakfast: grease deep-fried in grease.... slathered with a butter-like substance, of course.

I know that when rating a hotel, the food is not the most important point, it's the service that counts. Sadly, service is where the Ritz-Carlton fails most completely.  

The 'Lobby Lounge' is staffed by rude and bizarre men who seem to be sharing some private joke amongst themselves, with the hapless guests undeservedly suffering as the unfunny punchline.  They lounge, we wait, hence the name, I guess.  It is no wonder that we were nearly the only people there.

The other bar in the hotel is worse.

I will never stay here again, and will probably avoid Ritz for the rest of my life.
Give your money away to strangers before you think about spending it here.

The Ritz in Lake Tahoe is a dump.

04/09/11 | Link | Rating: 2.0
152. Kelly Q.
Great experience from the moment we arrived. Upon check-in we offered two glasses of champagne. The front desk staff upgraded us to a beautiful corner room.  Everyone we dealt with throughout our stay were very accommodating and professional without being stuffy.

26/04/13 | Link | Rating: 5.0
153. Desiree P.
Like A Dark Blue Suit & Red Tie

Offers a comfortable and conservative feeling with an exceptional staff for every request (we checked in at midnight and they opened the gift store so we could get headache medicine). We were luckily were upgraded to an awesome view room from a small room that was located on the street side (which would have really sucked, especially for the $400/night rate). The corner room was beautiful with a center courtyard and bridge view. There is an indoor pool which is a plus for soaking sore feet from walking the city. It is a few blocks walk (hilly) to any coffee shops, restaurants, etc. Located in Nob Hill area, close to Chinatown. Not for the trendy, nor hip vibe like the at the Clift.

15/04/12 | Link | Rating: 3.0
154. Steve P.
Holy crap!  Is this place on a hill or a mountain.  I took the BART to work everyday and walked back to he hotel.  Every time I passed the Hilton I kicked myself for not staying there.  

The shoe polishing every night was really nice.  The inability to access the lounge even though I am platinum with Marriott was crap.  If you do not honor Marriott elite guests then why be part of Marriott?

18/07/12 | Link | Rating: 4.0
155. Nadia V.
"I dont like to make my gf mad! Not because she will yell at me; but because... when i make my gf mad.... it costs me $500 a night to make her happy!"

My Punjabi Booo surprised me with a stay here. He said: 'Only the best for you!... As long as its under $500 bucks a night! ;)".

As soon as we arrived i felt like I'm no longer the girl from the hood, but more like sleeping beauty who cant sleep through the night because a pea is hurting her back.

They welcomed us at the front desk by name. Took us to our room and gave us a quick tour. The rooms are a bit outdated but the service was great. I called to have them send up some Advil and a shaving kit and they did so right away.

Everything was super pricey though, i felt guilty even taking a beer from the minibar even though my BF raided the minibar without thinking twice.

I loved it! I will be back :) Hopefully....

06/11/11 | Link | Rating: 5.0
156. Donna B.
This Ritz is beautiful inside and out, though it's not quite up to the par of the immaculate Philadelphia Ritz. And if you thought the rest of San Francisco was expensive, just wait til you stay here! My company has a per diem for eating, and I can only have one meal per day if I order anything from the Ritz!  

The Ritz is up on Nob Hill, a great part of San Francisco. I stayed here because the rest of my colleagues were, but I won't do it again: when in town, we work over in the Financial District. I love walking and the *distance* is perfectly doable, but you cannot walk down this massive hill in 3" heels. I took my shoes off - we walked both days - and when I got back to the East Coast I had blisters on both feet. So, something to keep in mind if you're working in San Francisco anywhere other than Nob Hill: wear comfortable shoes, or you'll need to cab it.

The staff is great; however, they still haven't emailed my bill as I requested...and they even mentioned it upon check out. The in-room guide lists the business center as being on the third floor (it's not) and once I was finally directed to the second floor, it was hard to see when it's behind you! I also ordered dessert one evening, and for $12 was very disappointed at what arrived...it was tasty but too tiny for that price.

Loved the bed, linens and comforter as well as the large flat screen TV. The bathroom was a very nice size, and has a full size hair dryer.

Big kudos to them for having Prima water (and complimentary!) - that's water which is in bottles which fully compost in 30 days! If you buy bottled water, that's what you need to buy! So a big shout-out to the Ritz for doing the right thing there.

27/02/11 | Link | Rating: 3.0
157. Becky J.
Just returned from a weekend in SF to go to a concert w/ a friend. We had made reservations for a room with 2 beds (we are two friends - women, married - trying to get away for a relaxing fun "girls" weekend). We arrived - no such room available and were treated very rudely at the front desk - mind you this is a $600/night room! So I was given a cot to sleep on - at no charge. That's big of them. Cot didn't arrive until the 2nd request for his delivery.  Next morning - wake up to a bill slid under the door that has the cot charged and 2 nights of parking charges (we'd been there 1 day). These were promptly taken off after a phone call to the ever so friendly front desk. Made coffee - only to find an old tea bag in the coffee cup provided for us to drink from!  SICK!!!  Talk about service that damages a brand - this did it! Not anywhere like the Ritz Carlton Hotels I have stayed at elsewhere. I'd pass on it!

17/10/13 | Link | Rating: 1.0
158. Dean W.
4.5 Stars and this is for Afternoon Tea

We came for one of our favorites, afternoon tea, which is now in The Dining Room and not in the Lobby Lounge.  How was it?  Fantabulous!  Great selection of teas, warm scones with devonshire and strawberry jam, macarons, tea sandwiches, and selections of sweet and savories that are perfect for tea.  

The service was exceptional; pouring tea and champagne for us when our glasses and cups were half full, bringing us extras sweets and savories, and everything was very fresh.  Some of the highlights include the ahi tuna sandwich, salmon profiteroles, scones, madeleines, and etc.  

Anyway I'm taking away half a star because I enjoyed the atmosphere and ambiance when tea was in the Lobby Lounge.  At The Dining Room it doesn't have the same buzz.  Perhaps it is because there were only a few tables or perhaps because the room isn't as bright and doesn't have the view of the courtyard.  

I hope they bring tea back to the Lobby Lounge but other than that it is perfect.

04/04/11 | Link | Rating: 5.0
159. Jackline V.
Where do I even begin?! I came here as a surprise for my birthday back in October.  Holy cow! I felt like a queen here.  This was my first time staying at *any* Ritz. I thought the the Crowne Plaza was fancy, pffftt....not after staying here! The staff was extremely friendly! The room was beautiful and the bathroom ladies, you have a lot of space to dump all of your makeup, hair and other beauty products.  Room service was the best! I wasn't feeling too good and ordered chicken soup. They informed me that they didn't' have the soup on the menu but they made an exception and I had a bowl of hot chicken soup and chamomile tea at my door within minutes.  Make sure to visit Parallel 37 downstairs.  Their breakfast was delicious but you won't believe what stood out the most...their KETCHUP! My gawwwd it was good. They have a special ketchup that is made up of 22 spices, herbs, etc. The waiter wasn't specific. For those of you who are wondering if it's worth the investment to stay at a pricey hotel I'll say DO IT. The experience itself staying here is worth it.

03/02/14 | Link | Rating: 5.0
160. Jenny C.
The staff at the Ritz is exceptional; from the doorman to the concierge to the hotel lounge waitstaff!! Ritz standard is unparalleled with staff remembering your name and seem to be steps ahead of you with whatever your need! Truly a fabulous experience! I recommend this Ritz if you want a stress-free and wonderful trip.  You also have to visit the The Lounge or  hotel restaurant (Parallel 37) I highly recommend the Turkey Sandwich or flat-bread and the Ritz Sparkling Cosmo! The only drawback is both the hotel bar "The Lounge" closes at midnight and Parallel 37 closes around 10:30 PM.

The rooms are spacious, the views are just okay, but the service and ambiance makes up for lack of view.  Like others have mentioned the hotel is located on a hill so you will get a workout, but transportation is easy with taxis, trolley, or car service readily available!

08/08/12 | Link | Rating: 5.0
161. Danielle K.
On a recent trip to San Francisco, I stayed at the Ritz Carlton for 3 evenings and was very pleased.  Every staff member that I came in contact with went well above and beyond basic service to ensure that every need and want was serviced from the front desk to the valet service.  The Ritz is definitely pricey, but worth it!

25/07/12 | Link | Rating: 5.0
162. Vijay P.
* Bar only review *

This is the Ritz-Carlton, what more can you say about this landmark hotel.  Your door man is dressed in a top hat and long coat.  The interior decorated in typical contemporary Ritz Carlton decor.  The bar is a bit bland with a stogy crowd of old fogies, but we needed a break from our bar crawl.  After by best friend downed his Single Barrel Jack Daniels with Coke we were off to our next stop.  Expect to pay a premium because it's the Ritz...

23/10/10 | Link | Rating: 4.0
163. Jared T.
The nicest hotel that I have been to.  Bumped into Simon, Britney, Demi, and  L.A. Reid from X-Factor in the hotel lobby as i was checking in.

There was even a food/drink (free to help yourself) area on the floor I stayed on that was open all day long.

Only drawback I could think of is that the rooms don't have very great views.

09/07/12 | Link | Rating: 5.0
164. J D.
Major reason I gave this 5 stars is because the hotel upgraded us to a huge room.  Of course we spent quite a bit for the original reservation but an upgrade is welcomed.

The hotel rooms are granny chic, decorator drapes and all.  Could use an update but can't beat Ritz quality and service.  In-room dining was ordered every morning, one breakfast was particularly superb thanks to Dennis (In-room dining supervisor).  All details were paid attention to thanks to him. The other's sent up mediocre meals.

Our kids loved this hotel!

17/04/13 | Link | Rating: 5.0
165. Jim H.
Yesterday I noticed a charge on my Visa account and called the Ritz for an explanation. Nick in the accounting department  found the "charge back" was due to confusion between them and Expedia around my length of stay.  Once we reviewed the details he immediately promised to reverse the charge.  This is yet another example of the discreet and excellent customer service they provide.

22/03/14 | Link | Rating: 5.0
166. Myles M.
I would have rated it a 2 star but that just seems to hurt a bit - having to rate a ritz carlton a 2 star - the service is hit and miss. Excellent at the front desk and laundry. My experience with some of the doormen and valet left me with the impression that they prefer I didn't stay here.  There was long hair in my coffee mugs left for the self serve coffee in my room. The carpet is tired. The chairs were stained.  We are returning in August to San Fran but will not be staying here. - I'm a ritz club member - but it's not even worth the points

29/03/14 | Link | Rating: 3.0
167. Rosie P.
The grounds were beautiful. Everything you'd expect of a Ritz Carlton. The entrance is impressive and the staff is always friendly and ready to greet you when you arrive. In the mornings, they have water and towels for the runners. In the afternoons, they have fruit-infused water and fortune cookies to refresh you from your day out on the town. The location is okay. It's at the top of a hill with a ridiculous incline. It's kind of inconvenient if you plan on exploring by foot.

Check-in was a breeze. Our room was ready and the front desk agent seemed genuinely happy to see us. We never had to wait more than 2 minutes for an elevator. We breezed right into our room after 12 hours traveling.

The room was great. There were two padded side chairs with a foot stool and a comfortable desk chair with a desk. We had a king-sized bed. It was comfortable. The only complaint was that the pillows were made of feathers and were too soft for me. There is a flat-screen TV and tons of storage space (drawers, closet space) and a nice armoire that hides the mini bar. The hotel also furnishes each room with free water each day, which we really appreciated when we were out and about all day.

The bathroom was typical - carrera marble floors, walls. Beautiful and exactly what you'd expect. The toilet was separate with a door for added privacy. The hotel provided shampoo, lotion, mouthwash, a comb, a shoe horn...but we had to pay $2 for a tiny tube of toothpaste at the front desk as we'd forgotten our own.

The windows in the room open, which was nice since we had really great weather and wanted to get some fresh air while we were in the room.

The only complaint besides the soft pillows are the lack and location of the electric plugs. There was one in a corner on the floor by a lamp, two on the desk and another near the foot-end of the bed with no nearby table. It was really inconvenient for charging our cell phone and Ipad. There is no mirror with chair for the ladies to blow-dry or curl their hair while getting ready. Another negative.

Speaking of iPad...besides the toothpaste, we also forgot our iPad charger. We asked our lovely housekeeper if they had any in lost and found. After checking and finding none, she alerted the front desk who called and told us we were welcome to use the charger, but we had to charge it downstairs. This was pretty late at night and we had just flown in fromthe east coast. Thanks, but no thanks. This was a little off-putting, especially since this is not a $200/night hotel and they could have asked for a drivers license or something else as collateral.

We never were able to enjoy turn-down service because the housekeeper never came until after 8:30 and we were already in for the night. Turn down service should be at 5 or 6...or they should ask what time you'd want the service so everyone could get that benefit. The location is great, but there isn't much other than Chinatown to do by foot late at night and we never got used to West Coast time, so, unfortunately, we were tuckered out "early" every night.

The hotel gym is state of the art. They have everything to make you feel comfortable...everything! Warm shave gels, mouthwash, snuggly towels, beautiful, private showers, lots of equipment, fruit-infused water...everything!

Overall, we had a great stay. This hotel is beautiful and we enjoyed our vacation in San Francisco and we felt comfortable and welcome at the Ritz.

Edit: Updated this from 4 to 5 stars. Our flight from SFO didn't leave until 8pm and it didn't make sense for us to pay for another night. The hotel allowed us a late checkout until 1:30, so we were able to explore Chinatown, buy some last-minute souvenirs and pack up our luggage.

We still had 10 hours to kill until our flight, but what's worse than touring around all day, sweating like a hog, then having to hop on a plane for 12 hours of travel? The hotel let us store our bags and go out and about exploring the city and gorgeous weather. They also allowed us to shower in their spa. I have to say this was the best shower ever. After trekking through Fisherman's Wharf, the Castro, Nob Hill, Noe...I couldn't think of anything more perfect than a hot shower.

The spa smelled amazing, the shower was strong and hot. I was able to shower and blow-dry my hair, put on my eye cream, face cream...all in peace!

I truly felt that this was not something the hotel had to do, but it was so appreciated. We were able to head to the airport and head off on our 12 hour trip fresh, clean and truly relaxed.

The Ritz Carlton truly went above and being to ensure a customer service experience that exceeded our expectations. Thank you, Ritz for taking care of us even after we checked out!

04/11/12 | Link | Rating: 5.0
168. Geoff C.
These people polished my shoes in the middle of the night complimentary.

16/09/13 | Link | Rating: 5.0
169. Tyler S.
The bar has a gret hidden happy hour with tasty food and drinks. A hidden gem in the city!

04/09/13 | Link | Rating: 4.0
170. Barb L.
This review pertains ONLY to the "service" I received or rather did not receive when my husband dropped me off on Saturday late afternoon for an event at the hotel.

The doorman was helping 2 ladies, he waved my husband over to the left...not bothering to ask us if we need their services....I had to open my own door to get out!
OMG....when I did get out, he did not even greet me!!

What and why do I care?

I remember the good ol' days when they had just opened.  The doorman was LOVELY!  My parents stayed there a lot.  The doorman knew my parents names...and addressed them Mr. & Mrs. so and so.......something happened....started with 8-9 years ago, I went to an event, valet parked my car and they gave horrible service...I was pregnant....waiting in the cold for a long long time.....they were NOT busy....the staff member behind to counter rolled his eyes at me.....

I refuse to spend my hard earned money at places where the staff cannot live up to the company's reputation...there are PLENTY of places out there...

14/05/12 | Link | Rating: 1.0
171. Roger B.
Stayed at the Ritz in SF over the first weekend in April 2014. My wife, daughter and I were in town for a wedding. I'm 52 years old, I don't travel much anymore and have zero tolerance for BS at this point in my life. So I stay at a Ritz wherever I go. As hotels go, all upper end hotels are pretty much the same, you pay for the service at a Ritz which in SF is great. I had two issues when I got to the hotel, I wanted a rent car to drive Saturday and I needed car service to pick my daughter up at the airport (she came in on a later flight). A ten minute visit with David the concierge and all my issues were handled. BTW: If you only need a rent car for a day during your trip, have the concierge get it for you. You don't have to mess with the airport rental people and you don't have to take it back when you're done. Overall a very pleasant experience.

21/04/14 | Link | Rating: 5.0
172. Steve E.
Wonderful location, staff is impeccable and the rooms and facility are luxurious.  Impressive.

12/09/13 | Link | Rating: 5.0
173. Christian R.
great location and service (as usual at most RC's).  very close to shopping at Union Square or Financial District if you're in SF on business.  I must say, they have the largest and highest quality fitness center i've seen at any hotel.  Looks like it was renovated recently.

08/11/12 | Link | Rating: 4.0
174. Stacy J.
I thought this expensive hotel would bowl me over w/ ambiance & furniture.  There is not a thing wrong w/ the ambiance & furniture BUT what sent me to heavan was the SERVICE.  Everything is possible at the Ritz, sure I had to tip extra when they drove me a little farther than the 2 mile complimentary car usually goes, sure I tipped them when they quickly bring in room coffee.  They do things on the phone or just the graciousness each staff member operates with is what bowled me over & that does not require a tip.  After the service of anything is done, The staff is trained to say "if there is anything else I can do for you just let me know".  Each staff person said it so sincerely, I never needed MORE, they had already taken care of me PERFECTLY.  I am a laid back person also as someone mentioned.  The kindness the Ritz staff showed me did not make me feel uncomfortable at all.  It was a treat to be savoured.  If you have the pleasure of staying here be prepared to feel special & be happy.  Thank you Ritz staff for coming to work & doing a great job

01/04/14 | Link | Rating: 5.0
175. Sima M.
My husband and I stayed here a few months back and I really was impressed by the caliber of customer service they welcomed us with. Karen at front desk was wonderful  and extremely healthful. We had a beautiful suite on the club level. Everything was pristine and elegant. Every employee was top notch and had 5 star service.
We will definitely be staying here again. Very happy with our choice.

20/03/13 | Link | Rating: 5.0
176. Tara W.
We spent 3 nights here. We chose the Ritz over other hotels after a pleasant experience at another location and the SF one did not disappoint. If you want to feel like royalty, it's worth the splurge. The location is detached from most food, shopping, and sightseeing (especially by foot- those hills!) but the friendly doormen will always fetch you a cab.

13/11/12 | Link | Rating: 4.0
177. Melanie E.
I'll say that for a Ritz Carlton I was under impressed.  They were nice enough, but very inconsistently.  I worked in hotel mgmt for 9 years & the Ritz Carlton was always the standard of service we were held to & I only saw that standard once.  I spoke w/Mark at the front desk about getting passes to the club lounge to treat my sweetie.  Mark wasn't able to do that but graciously offered us complimentary drinks & appetizers in their restaurant bar (Parallel 37).  The bell staff were the most consistently nice and helpful.  

My hubby got there the day before for business & slept poorly due to being situated right next to the exit stairs.  They are metal stair casings & make plenty of noise when people are going up & down them.  He had already alerted Karen at the front desk to this & asked me to get our room moved once I arrived.  Karen was pleasant, but she seemed out of sorts? and I felt like I was keeping her from something else.   We only asked random questions of the concierge so no major interaction there.

Their lobby lounge was undergoing renovation & we were told it would be open Saturday, then Sunday, but still wasn't open Sunday evening.  The fitness facility was nice, but I have some bones to pick with their Spa de Vie & staff which will get a separate review.  I think this is a nice hotel, but I'd definitely try some others places to stay in San Francisco before I went back to this one.

30/01/12 | Link | Rating: 3.0
178. Katie K.
Wow, what a fabulous stay we had at the Ritz San Francisco! The service was unreal! The house maids came by twice with barbies, cookies, candy a free movie and waters for my five year old sister free if charge! This doesn't get any better anywhere else! The lobby area is beautiful, we absolutely loved it! Very clean and cozy!! The rooms were very traditional and nice! The Ritz Carlton made our stay that much more enjoyable friendly smiles everywhere and free items left and right! I will definitely be back on my next visit and will be recommending this property to my friends and family!

27/10/13 | Link | Rating: 5.0
179. Michelle O.
I was in town meeting with a client in Oakland and figured it was time to use up some points.  For 50,000 Marriott points a night we were able to stay in a really lovely room facing the city.  Fortunately my beloved had some work in town too so we were able to have a romantic getaway while paying the bills.

This hotel is lovely.  From the moment you walk up to the building and then enter the gorgeous foyer, this place has a sumptuous quality.  Ritz Carlton service is legendary for a reason and in San Francisco they are on top of their game.  Definitely worth a splurge with the points, otherwise be prepared to pay about $500 a night (oh that I had that kind of money).  

Didn't try room service, but I did want to try the food so I had a cesar salad and sparkling water in the lounge.  I'm a cesar salad fan and this one didn't disappoint and the whole experience of sitting in that beautiful lounge and enjoying myself for an hour made me feel like I was old money and a world traveler (ha!).  

My meetings went well in Oakland, I slept like a baby and there was no hassle taking the BART into work.  The guys at the door even let me use the house car to get down to the station on time.

Great experience and worth the points.

18/05/13 | Link | Rating: 5.0
180. Lindsey H.
This hotel is gorgeous, lush and worth the indulgence! I stayed for a few days and was very pleased with the service, the views of San Francisco and the Club Floor. The food was amazing. Treat yourself. You deserve it!

03/10/13 | Link | Rating: 5.0
181. Melody M.
I will update to 5 stars because, after voicing my complaints to members of staff, EVERY SINGLE ISSUE was resolved and heard and honored.
I felt that the managerial staff really cared about our experience.
We've been invited back for another experience and I am excited to return.

26/02/13 | Link | Rating: 5.0
182. Sarah Y.
We really enjoyed our time at The Ritz Carlton San Francisco.
We arrived early on Saturday, around 10:30am, and thought that it would be too early to check in. They were so accommodating and were able to get us into their room. They upgraded us to a Superior room, with a nice view towards the Bay. It was beautiful, but we ended up switching rooms on our second night, because this one had a connecting room- and the people next door were SO loud. The Ritz was very helpful and professional with this matter, but if you enjoy quiet, I would make sure you aren't in a connecting room. The walls were thin.

The building itself was so regal and gorgeous. It was on the top of a huge hill, and over the Stockton tunnel. Chinatown is a short walk down the hill.  The Ritz was right next to California street, which is cool because the Cable Car runs up and down it.

The lobby is grand like the building itself, with marble everywhere and contemporary light fixtures and art. It was a mix between the old world and the new world.

The door men were very polite and kind. As were the front desk attendants. Everyone was really sweet. All the people who worked there said "hello' and asked us how we were whenever we passed. The housekeeping staff went above and beyond and were incredibly sweet.

The room itself was very nice, but not as grand as some of the Ritz Carlton rooms that we have stayed in in the past. This includes the bathroom.

The bed was VERY comfortable!!! We definitely enjoyed it after the San Francisco hills!

I definitely appreciated the coffee and tea station in each room. It's complimentary and they restock it daily.

I would highly recommend The Ritz Carlton San Francisco. It is not in the middle of everything, but it is a convenient location. If would rather be within close walking distance to restaurants and shops, you may want to stay elsewhere. We walked about 1.0 to North Beach and a mile to Union Square. It was beautiful weather, so we enjoyed it and it was mostly downhill. We burned off some calories walking back ;)

22/01/13 | Link | Rating: 4.0
183. Ryan T.
We arrived from the Ritz at Half Moon Bay, and normally stay at the Ritz in Laguna.  So in comparing this property (amenities, rooms, staff) to those properties it comes in last.  Not to mention that a decent room at the San Fran Ritz runs you over $1k a night.  I think tech has ruined luxury.  All these Norcal tech firms with their instant millionaires pour money into formerly truly luxurious properties without requiring the properties to keep up their respective end of the bargain (how many tech conferences/corporate meetings occur in 5 star* properties every week in the bay area) .  Human nature that the hotels due only what market conditions require.

19/10/13 | Link | Rating: 2.0
184. Holly M.
I wish I could give it more stars. The service was lovely. But the bed was horrible!!! I mean horrible! I thought I was going to roll out of it and so did my husband.  Not to mention giving me not just a back ache but a whole body ache.

Also,  the service for room service was excellent but the food was mediocre. The Wonton soup tasted like they had reconstituted broth added some frozen vegetables and frozen Wonton.  The chicken salad was okay but the dressing was much too vinegary.

I loved the fortune cookies (They were really good) and the fruit water in the lobby. But, honestly, as much as I'd like to stay here again, I can't because the beds were the most uncomfortable ever.

11/07/13 | Link | Rating: 3.0
185. Bren F.
CAREFUL if you use their valet service!!! The hotel is luxurious and beautiful. Bed is comfortable and service (other than valet) is great! I would actually give them four stars. One star is due to the fact that these valet drivers peel out of the garage EVERY TIME! They have no respect for other peoples property. The disturbing part is that management does nothing about it other than say that they'll look into it. Great standard answer. So...just to make this quick,guests beware if you drive and use their garage/valet.

02/05/14 | Link | Rating: 1.0
186. Colette M.
I am blown away and the attentiveness of the staff here. From the moment we checked in EVERYONE knew our name and remembered it. The room had everything you'll ever need and by dialing 0, they will gladly bring you something it doesn't. I will definitely stay here again. And how did the valet/door guys remember us???  Mind blown!  Thank you Jamie with your top hat...you made us feel special!

10/08/14 | Link | Rating: 5.0
187. Michael M.
I have stayed in pretty much every Ritz-Carlton in every major city.  I would rate this one average for room and amenities. The location is why you stay here - its pretty central to everything.  The bar area is nice but quiet.  I will stay at the Hyatt next time but if you need to check it off your Ritz Carlton List, just stay one night.

11/07/14 | Link | Rating: 3.0
188. David B.
The rooms on this outdated hotel do not live up to the Ritz Carlton brand. Do not book a room here until they begin and complete the much needed room renovations. It is too expensive to be so outdated, and there are plenty of other great (and cheaper) options nearby!

22/08/14 | Link | Rating: 1.0
189. Ciara G.
I have worked for Marriott for 5 years and have been dying to stay at a Ritz Carlton. And after staying here I am kicking myself in the B-hind for not snagging the Central Park Ritz last year.
I was super lucky to score the employee rate (and be upgraded to a suite) on this recent Napa/SF trip. I will not rub it in, but I will say that even with the $62 dollar Valet parking fee it was still cheaper than one nights stay at their lowest rate.

To start, the service is above and beyond and truly doesn't get any better. From Miguel at Valet, to our front desk check in service from Karen (former South Bayer woo woo Marina del Rey) to Dino the bell hop we were pretty much treated like royalty.

The what I take as "the going the extra mile" is the standard level of service the Ritz provides. My favorite was when we got back to our room for the evening after stepping out to get some ice cream and we returned to a comfortable relaxed room. Turn down service was completed while we were out and when we returned there was a bucket of ice on the mini bar, the radio was softly playing soothing classical tunes, the night stand light was dimly lit with two water bottles in the center, the window curtain was closed and the millions of pillows on the beds were neatly stacked on the floor and our beds were ready for us to sleep peacefully on through the night.

The bathroom amenities blew me away! A nail file, ring holder, toothbrush holder, a digital scale (not that I dare wanted to stand on it after all I was in SF to EAT), uber comfy bath robe and two pairs of slippers. They had me at the nail file I tell you. I will agree with other reviews that the water pressure was on the weak side but the water was hot so that's really the deciding factor there when it comes to rating the shower experience at a hotel.

The cost for Valet is outrageous ($62 per 24 hours) but it's SF so what do you expect. The guys hustle and your car is brought around in no time. They also do a great job at getting you a cab as I saw the Valet Manager this morning give a loud whistle and a "Valet" with a hand wave and one drove right up.

My only gripe is that there was not one outlet near the bed nightstand area so I was not able to charge my phone and still use it while in bed. ):
I know it's totally minor but it's HUGE to me! I have moved lamps around in hotel rooms before to put the lamp with the outlet base on the nightstand. Guess I'll carry an extension cord with me next time I stay here. Hmmm....I bet if I called and asked them for one they would have brought it.

05/08/10 | Link | Rating: 5.0
190. Andrew B.
Decent but like others have said, not a Ritz. Internet was slow.

02/06/14 | Link | Rating: 3.0
191. Stephanie V.
My recent stay here was perfect. Check-in was a breeze. I stayed club level and THAT was a great decision. Food was delicious, drinks fully stocked. The concierge (Gabriella) couldn't have done more to make my stay more pleasant :-) Really, everything was great, all one expects from the Ritz. Oh goodness, the bed was SO comfortable! While the rooms differ in decor from somewhere like the W Hotel - the Ritz rooms are still classy and clean (I don't see the need for an update). I didn't stay here expecting an extravagant "hip" room, however I did expect my room to have high quality furniture, and fantastic service. All of which I received.

24/12/13 | Link | Rating: 5.0
192. Chris l.
Pros: the staff is very nice and helpful and the extra amenities such as shoe shine service at night was very nice

Cons:  the valet service was horrible and the small parking area in front looked like a parking lot and it took 25 minutes to get our car.  The room was nice but no better than the JW marriott and much more expensive

17/12/13 | Link | Rating: 2.0
193. Lisa S.
I stayed one night for my office holiday party in the city. I booked through the American Express FH&R program and was given keys to a low-floor room that was dark, worn-looking and overlooked the valet parking entrance, even though I had called the week prior to request high floor and quiet. My heart sank; I couldn't believe this was going to be my big night in San Francisco. I called the Front Desk and they moved me to another room overlooking their interior courtyard, which was lighter and quiet. The rest of the stay was smooth sailing, but I've never seen a more depressing room for a Ritz Carlton. I'll likely pick another hotel in future.

As a follow-up, my AMEX card was charged about $110 more than the folio slipped under my door on the morning of check out; I am still trying to get a copy of the itemized charges but when I called to question the amount charged, the Front Desk acknowledged I'd been incorrectly charged for wi-fi (complimentary with my AMEX package) and who knows what else. Now I get to wait for their Accounting Dept. to follow up.

20/12/13 | Link | Rating: 2.0
194. Jay D.
Our dear friends from London have said that the only worthwhile high tea in this town is served at the Rotunda.

I look forward to Damian and Louise's return in order that we might introduce them to an absolutely dreamy albeit expensive high tea served at the Ritz-Carlton.

And, the scones take over the number one spot on my list of San Francisco scone purveyors..

We will be back...hopefully with Louise and Damian.

13/05/13 | Link | Rating: 4.0
195. Anneke D.
$ 500 a night: slowest internet ever, phone does not work, so no room service  or ANY service, no repair,  what is the nearest real hotel?!?!!

02/10/14 | Link | Rating: 2.0
196. Sarah M.
I came here for an event a week ago for jdrf. I wasn't too impressed. Some of the rugs they had by the elevators were really old and were ripped apart/shredded at the corners. Also, the cell service sucked and you couldn't get any reception or wifi in the whole venue part of the hotel. They really need to update. The three stars is for the awesome valet guys!

06/06/14 | Link | Rating: 3.0
197. Debbie G.
Spent last weekend at the Ritz.   Fabulous customer service: valet, registration, concierge, housekeeping.   Everyone is at the top of their game--sincerely friendly and helpful.  While in the lobby, I asked where the ice was located on our floor.  Upon returning to our room, the ice bucket was full of ice.  Our shoes were cleaned by housekeeping after we left them in a bag outside the door.  The king size bed and linens were fabulous.  I just regret not purchasing one of their very heavy cotton robes.  They think of everything!

03/03/14 | Link | Rating: 5.0
198. Gary R.
I've stayed in 5 star hotels all over the world and can say without hesitation that the Ritz in San Francisco has no peer. From the time one enters the majestic and serene lobby until one sadly leaves, you will be treated like a king. The suites are tastefully decorated and the food and service on the club level, devine. The level of personal service is unmatched. For instance, my son asked Gabriella in the club lounge if they had a particular dessert from the night before. Although it was not available, she had the chef in their restaurant make a new one just for him!
Why would anyone stay anywhere else?

04/06/13 | Link | Rating: 5.0
199. Susan C.
Valet Parking in Downtown SF rocks my world.
Free glass of champagne before being checked in rocks my world.
Using my Marriott rewards points to stay here free rocks my world.
Personalized card for my man wishing him happy birthday rocks my world.
Super luxurious upgraded room with view rocks my world.

Hotel restaurant french onion soup and side salad DO NOT rock my world.

03/04/12 | Link | Rating: 4.0
200. Sophie V.
When in San Francisco, do as the San Franciscans do. This luxurious hotel provides comfort and luxury from long days exploring the 7x7 bustling city.

Get club level, that all I'm sayin. Or don't...because you may never leave the hotel.

25/10/13 | Link | Rating: 5.0
201. Tiffiny H.
Beautiful! A great location, too. If you want to walk around China town, bam, you are right there. You are not far from the trolley either. Wonderful service from staff. My friends and I sat in the lobby one night and had some drinks and our server was so sweet. She brought us snacks and was very attentive. I had some great cocktail that started with an 'L'. It was the bomb! They did forget my birthday amenity, though. :( Sad day. Overall, a great experience.

08/04/14 | Link | Rating: 5.0
202. Andrew P.
Nice place ....came here for company function.   Rooms are clean but I expect that when basic rooms are $600 to $ 800 dollars a night.   Glad I was not paying for it.  Nice classy place though

20/04/14 | Link | Rating: 4.0
203. Mike V.
If you want to be away from the throngs of people on Union Square but still in very short walking distance and enjoy all the little joys from an amazing restaurant, to incredible service (free shoe shines for the AM) and some of the most comfortable beds and spacious bathrooms in a downtown filled with hotels built in the first half of the last century (and not changed much since)... there's no comparison.  

Compared to the Mark Hopkins and the Fairmont, the Ritz is a cut above.

20/12/11 | Link | Rating: 5.0
204. Francis H.
You can't go wrong if you can afford it.

06/05/14 | Link | Rating: 5.0
205. Amy C.
Was here for the Modern Luxury Wedding Faire back in August.
Such a luxuriously gorgeous hotel/landmark!
The decor and ambiance is just fancy and lovely.
The staff is also really friendly as well. :)

23/12/12 | Link | Rating: 5.0
206. Cat C.
For the price I paid  I was expecting something impressive for a one night stay. I was a bit surprised by how few amenities there were, and for example the mediocre quality of, towels. Tiny TV - we weren't there to watch TV, but seriously, I've seen bigger tvs in a motel. The gym wasn't impressive at all equipment-wise (broken in places etc), although clean. Oh and free bottled water.  Even the view was not that great, and we were only on the 5th floor. The breakfast was not bad, but $38 pp for a standard breakfast buffet? Really? Good location but awful value.

24/11/14 | Link | Rating: 2.0
207. Susie C.
Came to this hotel the other day to help a client.

The architecture and the roundabout valet area/front entrance is absolutely gorgeous and definitely feels very grand. The lobby was nicely decorated, but there was nothing special about this place.

The elevators were kind of outdated. There wasn't anything fancy about it at all.  Felt like I was just standing in a box with bad wall paper.  They didn't even have mirror accents like more other elevators had.  I don't know but elevators are part of first impressions to me and this was not all that great especially what I expected from the Ritz.

Now for the room.  The room was an upgraded suite with a small living area and work station, restroom, and of course the bed.

The furniture int he room just looked so outdated. I know that sometimes period furniture may look like royalty but I wasn't impressed with the furniture.  Esepcially this ugly blue couch that was in there (too bad I didn't get a photo).  The restroom wasn't impressive either.

My client was on a budget but saved enough money to get ready at this hotel I wish that it would had been a better experience for her and nicer room.

I give 1 star for the amazing look and feel of the building, 1 star for the customer service desk upgrading my client automatically for free because it was her wedding date and 1 star just because I didn't stay there and it wasn't that bad, but overall, I expected the Ritz to be ritzy since it is considered a luxury hotel.  I've been to many and for the price of this I think it's better well spent elsewhere (like the St. Regis).

27/09/12 | Link | Rating: 3.0
208. Andrew S.
Stayed here for a night while visiting the city w my wife. Basically exactly what you expect from a Ritz. Actually reasonably priced for SF $300 night on a Saturday in May when bay to breakers was next day. Good service clean. One star off for absurd parking prices $72 and no free wifi.

18/05/14 | Link | Rating: 4.0
209. Paul M.
Episode: The Eggs Benedict Orgasmic Event Effect!

   A few months ago, the rather brief stay at this rather modest Ritz, was meant as a prelude & fun stop over, on the way to the Ritz, at Half Moon Bay to treat both my wife & I for surviving my Spinal Surgery & severe post-op pain & suffering.  

   This Ritz has a nice ornate exterior and some nice features inside the Lobby & Lounge area.  The room was not too shabby, but we had a view of a wall.  

   Needless to say, rather than stare at the walls, we elected to cruise Chinatown for the one millionth time & buy more junk.  The strange thing about SF's Chinatown is that the Chinese food here ranges from bad to only passable.  You can find far better in SF proper, or the greater SF Bay Area....or just fly to NYC for great Chinese food.

  Since my wife was meeting a friend in the AM, I decided on a lark to try the Egg Benedict in their excellent restaurant,


  As I took my first bite, it seemed like I have never tasted what a really great Eggs Benedict should have tasted like before.  



It was BOTH


and gAlAxy-SHaKinG!!!!!!  


  I now declare that their version of Eggs Benedict will be my personal standard to judge all other Eggs Benedicts for the near future.

Current Ranking of Eggs Benedict (with stars & comments):

  1)***** Ritz Carlton SF/ Parallel 37 (Perfect in everyway, but modest in size).
  2)****  Seaside Cafe & Bakery, Shell Beach, CA (Huge eggs & homemade muffins , tasty, with amazing Hash Browns).
  3)***   Ritz Carlton Half Moon Bay (Ordered 3 eggs in the Club Lounge & they mistakenly sent me three entire orders to eat; could only complete two; excellent sauce, moderate poach; free for Club members....yahh!!!)
  4)**    Shell Cafe, Pismo Beach,CA (good Avocado & Bacon version, tasty sauce, medium poached eggs, & crunchy Hash Brown; good, but nowhere near the Ritz level).
  5)*     Zorro's Cafe, Shell Beach, CA (a Benedict gone bad; boring sauce, burnt muffin, & greasy Hash Brown; the place is a bit of a tourist trap which is really not that great at Mexican, nor American food).

I will be always ready to try new Benedicts anywhere & anytime, but this Ritz
has rekindled my love of a great Benedict in my heart!

Thank You Ritz!!!!



P.S.-  BTW- You do not have to stay at this Ritz to have their AMAZING Benedict!

...but it is a nice treat! Get the Gov rate if you can.

 They also have some cool logo-ized Ritz things at the Gift Shop (e.g. Ritz Baseball Caps) to impress your friends....ha....ha :)

P.S.S.- See my other review on Parallel 37, which has a link to the perfect Benedict pic....so yummy!

20/09/12 | Link | Rating: 4.0
210. May F.
There was no one to greet you at check in.  I had to call the front desk and ask them to send someone,was NOT worth it!! Too noisy, the bed creeks during the treatment, door slamming through the treatment.  Yikes not what I expected at Ritz!  If you want a spa experience don't go here!

06/04/14 | Link | Rating: 2.0
211. Ashley R.
Just doesn't compare to other Ritz locations.  I'm on day 6 of a 7 day stay.

Pros: Nice lobby, nice receptionists, Club level breakfast is really good and the food selection on the Club floor throughout the day was impressive.  The concierge I see when I get back from work around 9:30-10pm is really awesome.

Cons:  Hallways and rooms are outdated; my mattress was broken, as was the 'auto' function on my A/C.  The morning concierge on the Club floor couldn't be bothered to help. Everything I needed seemed to be a pain for him, including requesting a new mattress (twice!).  He just doesn't seem like a morning person and seems a bit moody.  Room service menu is lacking and incredibly expensive.

I had to ask for my mattress to be replaced twice.  It was broken on the one side.  I also had to ask for my AC to be repaired. The "engineer" disagreed that it was broken, despite it still feeling incredibly warm in my room even when I set the thermostat down to 58 F.

I was told by all of my coworkers to stay at the Mandarin Oriental.  I didn't think twice about the Ritz though, since I usually have good luck at their properties.  Next time I'll be staying elsewhere.

03/04/14 | Link | Rating: 2.0
212. Michelle K.

Had a romantic pre-Christmas getaway with the boyfriend and I couldn't have asked for a better place to stay.  I'm so spoiled.

After a long day of travel it was so nice to just lay in a bed of clouds with all of the amenities.

They kept asking my bf if he was with "the team" [he's 6'8] and he had seen some NBA players in the bar...turns out the Lakers were in town playing Golden State.  No big deal.

Everything about our stay was perfect.  Service was incredible.  I asked for extra towels and a dental kit and they were sent up in a flash.  The room service was great - they were so polite and prompt.

Free fortune cookies and hot cider in the lobby...they remembered our names..and it's conveniently located. What is there to complain about?

26/12/12 | Link | Rating: 5.0
213. Sandy S.
This mom of 2 boys, age 2 & 5, is EXTREMELY impressed by how "kid friendly" this place is. My husband and I enjoy luxury, but luxury doesn't always translate into kid friendly...this place DOES. From toys for each at turn down to the "in hotel"scavenger hunt, room service kids menu, free kids movie at check-in, video games...what fun!  Oh, and I forgot to mention they provided us with a microwave and diaper genie to assist with our littlest guy. This has absolutely helped my husband and I relax and truly feel like we are on vacation.

The Ritz is perfectly located enabling you to hop on any cable car line to all tourist attractions. The staff is so very helpful and quick. This place is worth EVERY penny!

I wish this vacation could have lasted longer!

24/11/13 | Link | Rating: 5.0
214. Nancy S.
Sadly our stay at the Ritz was disappointing.  I made reservations in April for an August weekend stay for my sister, our daughters and myself. I booked a suite, for four adults. At the time of the reservation, I requested the bedroom have two double beds and  I also requested two rollaway beds. I was assured at the time of the reservation the rollway beds  wouldn't be a problem.

When we checked in at 4 pm we were informed there were no rollaway beds and there was a long waiting list.  Needless, to say I was stunned, so I presented a copy of my written confirmation showing the two rollaway beds.  The woman at the front desk said there was no mention of the rollaway in their database and then went on to add how lucky we were to have a suite with two double beds, as there were some families of four who only had a room with one king. It was clear that this staff person had no interest in solving our problem.  When I asked where they could sleep, she suggested the couch.  The couch was not a pullout, but a small love seat that wouldn't even allow my daughter who's only 5'2" to stretch out.  I finally gave up and asked if they would send some sheets and blankets to the room and the two girls would sleep on the floor.  

The following morning we went to breakfast in the hotel restaurant. We put our name in at 9:05 and were told it would be about a 10- 15 minute wait. The hostess suggested there was coffee just outside the restaurant entrance if we'd like a cup.
In attempting to poor a cup of coffee both urns were empty. I informed the hostess, she said sorry, they stop providing coffee at 9am. I mentioned she just told me one minute ago about the coffee, she then begrudgingly said she'd get me a cup of coffee but I'd have to wait.  Again, not a pleasant experience.

We did experience great service from the maid who came to our room with sheets and blankets. She was most kind, and professional.  Additionally, the valets were helpful and professional as well.

04/08/14 | Link | Rating: 2.0
215. Justin A.
Sad sad, the RC-SF is for sale.

I stayed here for about 8 nights prior to moving into my apt in San Francisco. This property tends to be on the higher price point of all RC in the US, but it was well worth the money.

The service is impeccable here. I had my two Aussies with me that eat raw food.  I didn't know of a butcher in the area, so the staff went out of the way to pick up marrow bones, chicken backs, turkey necks, etc. They would deliver the food on time every night - perfectly portioned.

Besides that, everything else is what you would expect from a RC. My two complaints are there aren't any rooms bigger then the 1br which we were in and the hotel tends to be a bit old fashioned.

Great place.

29/05/13 | Link | Rating: 4.0
216. David S.
We had a great stay, despite power outage during the Storm of the Decade/flooding in the Bay Area. Staff were warm and professional.

28/12/14 | Link | Rating: 4.0
217. Allie A.
When I first came to San Francisco, I crashed on a friend's living room. They were so cash-strapped that there were 6 of them living in a 2 bedroom apartment.  I slept on the floor outside the bathroom.  The second time I came to San Francisco, the husband of my best friend from college had made it big and was on a business trip that put him up at the Ritz Carlton.  There were still 6 of us in the room (3 adults and 3 screaming kids), but it was a suite and the Ritz so I didn't complain.  I've been back twice now for various reasons and still think this is one of the most elegant hotels in the city.  It's not the most modern, but it's classy and the staff is superb. When you think of old timey movies where people snapped their fingers and shit got done, that's pretty much what happens here.  Love the room amenities and maybe I'm lucky, but each room I've stayed in has been very bright and sunny.

08/04/14 | Link | Rating: 4.0
218. Erik A.
Great service! Great location. Great staff. Scott the doorman is one of the best, genuine care for hotel guest that goes past the front drive.

07/08/14 | Link | Rating: 5.0
219. Lily Y.
The Ritz-Carlton is definitely RITZY!

Stayed in the 1 br suite on the 7th floor...

Master bedroom has a HUGE bathroom with separate shower & bathtub, beautiful dual "his & her" sinks stocked with European-brand amenities, lavender bath salts, loofah, dental & shaving kits, a HUGE flat screen TV, and single couch with ottoman... And not to forget, heavenly soft bed sheets with plushy blankets & fluffy pillows!!!  Oh yeahhh...

Living area consists of a winged-couch, a comfy loveseat, a glass coffee table, one HUGE flat screen TV, a work desk & two chairs, iPod dock with speaker, mini-bar with fridge, and 1/2 washroom (toilet/sink only).

CONVENIENCE: **** [Located in the Nob Hill area, street parking is very limited, valet available with fee + taxes, FREE WiFi only in lobby area.]  
SERVICE: ***** [Very courteous, friendly smiles, fast & outstanding service!  In-room dining available, daily paper delivered, complimentary shoe shine.]
AMBIANCE: ***** [Clean, Clean, Clean!!! LOVE the large open windows with extravagant views... romanticly calm-colors of the antique-like furniture... soft lighting, lamps equip with dimmers... movies available in HD!]
PRICE: ???  [I didn't pay, but I did overhear the front desk mentioning a rate of $250 a night... not  sure if rate reflects room or suite.]
OVERALL: ****/* [4.5 stars, rounded up! The only thing I didn't appreciate was the nightly door service that comes around to sell bottled water.]

To sum up with one word? ...FANCY! ^_^
Nuff said.

[#1 of 100 YELP CHALLENGE 2013]

14/01/13 | Link | Rating: 5.0
220. Dana R.
Not the caliber of the Four Seasons San Francisco, which is much more tastefully decorated (in my view), has much nicer beds and pillows, and has a much better view.

Our room was on the 6th floor and overlooked the courtyard and very large and noisy generator complex.  If you have a room above the lobby (as opposed to out on the "U" arms" of the hotel, you can't see or hear nearly badly the generators.  For the price of the room, I found it disappointing not be able to open my windows at night due to the constant, loud, generator noise (and it would have been nice to have extended the view grate so that these rooms in the "U" benefited from not having to see the generators either.  FYI - I was told that I should ask for a room facing Stockton or California  in order to avoid the generators.

The decor of the room needs freshening up -- I understand the look they're going for, but it looks and feels a bit tired.  Our bed was bouncy and one of each of our pillows was very thin on down.

The most irritating experience, though, was when I paid cash for two to go coffees on the morning we were checking out.  I had to hunt around for someone because there was no one behind the bar, and when I found a woman she had to ask me four times what I was looking for (two to go cups of black drip coffee ....).  When I paid with cash, she disappeared ... and, after waiting for more than 5 minutes I went to try to find her ... they apparently don't have a cash till in the restaurant so she went to the front desk to get change and had to wait in line behind people who were checking in and out of the hotel ... that's ridiculous ... really ridiculous ... if you don't have a cash till in the restaurant (which I think is silly), at least have an option for the servers to get change immediately without having to wait at the front desk ...

Doubt we'll be back.

05/05/13 | Link | Rating: 3.0
221. Sarah W.
Firstly, let me just say that we've stayed at and experienced Ritz Carlton quality before and this hotel is nowhere near up to par. The lobby bar and restaurant looked nice enough (and from what we've been told was redone a few years back), but the rooms and property itself were a completely different story. The rooms were very, very small and extremely basic: Think staying at a Courtyard Marriott. Not only was the room small and basic, the walls were dirty, the carpet was coming up, the decor was old (think ugly 1920's, not roaring) and it definitely didn't have the amenities or look of most other Ritz Carlton's when it came to the bathroom.

Definitely NOT worth the $600+/night.

We went to the front desk promptly after checking in and let the front desk person know we were displeased and were going to switch hotels and the SHOCKING THING.... She just let us.

Now, my husband worked for Marriott for 6 years and that was NEVER, EVER, EVER how guests were treated.

With that being said, they did call us driver and take us to our next destination, but there's been 0 follow up, which is very unlike Ritz as well. I have no clue what's going on there, but it MUST be mismanaged.

We ended up at the St. Regis and it was night & day. Ritz needs to take a note or two and step up their game. 1 word: RENOVATION!!!!

27/09/13 | Link | Rating: 1.0
222. Lauren M.
The hotel is very nice as are the amenities.  I just didn't feel like it was over the top/spectacular.  I would have liked it if their concierge would have accommodated us with some more healthy options in the lounge.

18/01/15 | Link | Rating: 4.0
223. Sammy B.
The Ritz Carlton brings it; they really do.  The staff is professional and friendly although there were errors on my portfolio but that was quickly remedied.  The hotel is situated on a hill, so if you're walking from Union Square which is on one side of the hotel, get ready for a hike.  On the other side of the hotel, you'll find Chinatown.  You gotta love that juxtaposition.  This to me is great location because I can escape to a quiet room but quickly attend to my midnight dim sum cravings whenever I want it.  (Note, that's a joke.  No idea if there are any midnight dim sum offerings in Chinatown.)

My only complaint is that the breakfast (a la carte & buffet hot items) were sub-par, but then again, I am spoiled by NYC brunch.

25/11/13 | Link | Rating: 5.0
224. Ross W.
The exterior and common area are much more impressive than the rooms, but the rooms are spacious and appear luxurious.  I do appreciate the special touches, e.g., ring holder in the bathroom, a scrungee to use with shower cap, shoehorn, chocolate, and 2 complementary mini bottles of water in addition to 2 regular ones.  Staff is very pleasant, saying hello and pressing elevator buttons for you.  

The gym is bigger than most of other hotels' facility, and hence more machines.  Towels, bottled waters, and earphones are abundantly available.  Since the gym shares space with the spa, you can use the shower and steam room.

18/05/14 | Link | Rating: 5.0
225. John S.
Great hotel. The service was 5 stars. I brought my friends from out of town here and moving forward all my friends will stay here.

07/10/14 | Link | Rating: 5.0
226. John H.
Not sure why we don't eat here more often.
- Good food
- Good service
- Pretty easy parking at Sutter-Stockton garage a block away

Yes, this place is on the small side for a Ritz, but it's older and in SF, so it's to be expected.

03/03/14 | Link | Rating: 4.0
227. Jonathan T.
For what I expected from the Ritz Carlton, I must say I am surprised and disappointed.

When we checked in, I mistakenly left a bag in my car, and asked the parking guys if they would retrieve it for me. With little apparent operational coordination, and no communication with me, I waited for nearly 20 minutes for the bag.

Later, when my wife asked to see a different room, she was told that the desk would call right back. Nearly 30 minutes later, she had to call the desk again and was told someone would be sent to show us to the new room.  Then, nobody came for another 20 minutes until we had to call again.

Finally, after not having a key to the new room, we were able to settle in to the new room, with the keys that arrived 15 minutes later, about 75 minutes after we first arrived.

I know that asking to change rooms can introduce some delay, but a hotel with the reputation of the Ritz should be able to handle this without complication, and with polite and rapid service.

Every staff member we've dealt with has mentioned how busy they are today (Valentines Day), which may be true, but is not something we care or expect to hear from staff of a hotel renowned for exceptional service.

In the new room, the curtains did not work properly, another surprise. All in all, this is a nice hotel, probably worth the relatively low price we paid for it (due to booking very far in advance), but not at all worthy of the brand.

14/02/14 | Link | Rating: 2.0
228. Winny F.
This review is for a wedding event we hosted at the Ritz Carlton. We worked with Erin, the events coordinator, & Jennifer and Marianne, the day-of coordinator for the event.

This was my first real experience at the Ritz. I've only ever had meals here or any other Ritz for that matter. Wow. I am so impressed, and am now excited to be a life-long Ritz Carlton Member.

They took care of everything for the wedding. All my guests were so impressed by the service. Everything from the greeting at the lobby, to pulling out last minute plates was done to perfection.

After the wedding was over, we retired to the bridal suite, only to find chocolate dipped strawberries in our suite, along with a picture frame of our ceremony from earlier that morning!!

The venue itself is beautiful. We had our ceremony on the outdoor Terrace. The outdoor garden and fountain made a beautiful backdrop for our ceremony. Later we used the other rooms to get ready, host a tea ceremony, and at night had our reception in the Ballrooms on the basement floors.

I just want to take this time to send the entire Ritz SF family a big Thank You again for such an amazing wedding!

09/09/13 | Link | Rating: 5.0
229. Sundoro T.
First of all, this is solely about the service at this hotel. Unlike most of the Ritz I stayed, this is one has mediocre service. It started from the bellman to the front desk. It was disappointing July fourth weekend stay at the Ritz.

20/07/14 | Link | Rating: 3.0
230. Katy M.
I recently hosted my wedding at the Ritz Carlton in San Francisco and all I have to say is WOW! I had an amazing experience with the entire staff especially Marianne Arata. She went above and beyond to make me and my family happy no matter what it took. Marianne always greeted me with a smile and warm hug. She was always very punctual and took care of all my bridezilla and (mother of the bridezilla and father of the bridezilla) 's question and demands.

The day of my wedding she sent me and my girls a bottle of champs to start the day! Our breakfast was delivered quickly and it was delish! She was so thoughtful to call up to the room to see if I needed anything and came by even a few times to check on me ( so sweet).

I even hit a major hiccup at the end of my reception, I some how lost my mother engagement ring, it was my something borrowed. My Mother was freaking out, i was freaking out and Marianne assured us that everything would be OK and they would go to the ends of the earth for us to find it. And what do you know THEY DID! Talk about service! I have no idea how but they did.

If you are a bride or groom looking to have the best day of your life, worry free, amazing food and service I recommend the Ritz In Nob Hill. If you get to work with Marianne and her staff you wont be disappointed!

08/05/14 | Link | Rating: 5.0
231. Mark N Marie H.
My visit was back in the year 2011. Although, any information is helpful information. I can only guess by now and hopefully a couple of their staff members have either cleaned up their act or are no longer employed there.

*Based on my experience referring back to 2011:
A couple minuses for the Ritz of San Francisco was Annie at the Reservations Desk. She was blatantly rude and seemed to have a very lazy attitude towards the guests. Besides her, the rest of the staff was very accommodating and eager to appease us. One of the concierge was 50/50 helpful, just didn't seem the type that would work so much as to making sure our outdoor experience was successful and positive. I think the Ritz staff(Concierge) should be a bit more educated and aware of his surroundings, be familiar with the local businesses and services offered to their guests.  *Ritz, please talk to the individuals listed in the aforementioned.

21/05/14 | Link | Rating: 3.0
232. Lily L.
If you want to get your money's worth, go with the 15-course meal with wine pairing. We had all sorts of assortment of dishes from palate cleansers between each meal to lightly seared foie gras, 3 pate with paired jams, and tri-lily soup to a molecular gastronomical combination of a light minty aroma, egg, and cavier. The finale was the dessert cart, which was slowly pushed out to us and as our eyes glowed to the bright colors and smell of chocolate, our minds were dancing and twirling in bliss.

The quiet ambience allowed for each customer to taste with more of their senses. Presentation was an art and taste was top notch. We told the waiter to surprise us with the wine pairing and she did it beautifully.  

Pricy, yes as you would expect from the Ritz, but not over the top. Worth a try? Yes! You can easily spend just as much at a steakhouse or top notch seafood restaurant with wine, but with chef's choice here, you know you're getting something good. Sure it's a renowned named hotel, but for the Ritz, it deserves the glory.

16/10/13 | Link | Rating: 5.0
233. Lucy R.
We just celebrated our anniversary and chose San Francisco and napa as our destination. Kelly at the concierge desk was very helpful - even before we arrived she made great suggests for not only sf but napa. The rooms were really outdated and needs an uplift! Charging for internet is a joke!
They did make special arrangements for our room upon arrival which was a nice touch. The front desk girls are all very chatty and really seemed to like their jobs.
Ritz - clean your rooms and you would be 5 star!

09/09/14 | Link | Rating: 4.0
234. Julio L.
I rented an $800 room for the night to celebrate with my girl, upon entering the bedroom, the door handle fell out in my hand completely...asked to repair the handle at the front desk, they agree, but only to have it fall off again when I returned-there were BLOOD STAINS on the bathroom wall, as well!!
I was offered an extra night's compensation for free, but when I went to redeem, I had forgotten about the refundable fee they charge for the room & since my cards were low, I couldn't stay...apparently in their computers, this counts as a check in & I was told I had used my complimentary stay & the manager that I had dealt with previous no longer worked for the hotel.
Pure bullshit on the part of the hotel, can't expect anything different.

08/02/14 | Link | Rating: 1.0
235. Carly B.
After doing research and staying at some incredible B&Bs, boutique hotels, and airbnb spots for way less money than a "fancy" chain, The Ritz-Carlton makes me laugh.  It's so old school with the doting service that can make a laid back lady like myself somewhat uneasy.

Lucky for me, I had a voucher that cost about $135 via our work wellness program, making the Ritz the price of a modest (or even dumpy) hotel within the city limits of SF.  The location is prime tourist area and butts up to Chinatown with North Beach about a ten minute walk (give or take the briskness with which others are walking through Chinatown).

My voucher included breakfast for two which I was excited to learn was a $60 credit.  "Huzzah!" I thought.  "$60 for breakfast?  The mimosas will be flowing like water!" (More on this later).

They insist on bringing your bags up to your room and carrying them all the way in.  This constitutes a tip.  Wireless is $20 a day, so avoid that if you can.  We were afraid to drink the in-room bottle water, but I think that might actually be free.  They offered to bring us ice but I didn't want to tip again so we let our perishables....perish.  It's not exactly a "DIY" hotel, so I didn't even ask if I could get it myself.  There's the requisite phone in the bathroom next to the toilet as this is a very classy establishment.  We arrived back to our room after they had done turndown....if you've never been in a hotel that has done a turndown service, you may find it mildly creepy.  I do.  They pull your bed covers down, rearrange the towels in the bathroom, and turn some music on (for "mood", I assume).  I have not been inside a room while they've actually done a turndown, but I assume it's even creepier.  Bed was alright - not as comfortable as the B&B we had come from earlier, but I'm glad most hotel chains (including this one) have caught onto the trend of linens that are white and completely washable (versus the ratty, unwashed bed covers of yesteryear).

Breakfast is served in their restaurant and it was way easier to hit $60 than I thought it would be....especially at $23 for a pretty basic breakfast burrito.  Dayum.  We barely squeaked by (went over a bit even, with tip) and we just had coffee with our entrees.

Main takeaways: centrally located and if you have a voucher like the one I had, it's really a pretty good deal.  But this is a place I would never consider paying close to full price for.

11/03/14 | Link | Rating: 3.0
236. JR H.
I have stayed at 99% of the Ritz Club levels in the US and am a Marriott Platinum premier.  This was the worst by far.
As a Marriott, plat premier (means I sleep at a Marriott more than home) I am supposed to get best room available on checkin and "gift".  Told no by front desk girl who had no idea what it was.  Also as I note below, I also reserved to DB and a King.  Called a week before and told no guarantee.   Had her look at my reservation and she said "oh" - no apologize or other.

Most Ritz and Marriotts, the manager greets guests coming in the door and ALWAYS sends a PP a welcome note.  Note here.

Club floor:  nice.  but oatmeal COLD both mornings.  Unlike every other Ritz club, drinks only between 5 - 8.  Asked for a bloody mary one Sat morning and was given one with "don't tell anybody"

Turn down service came at 10 pm.  Do not disturb on ground.

This used to be my favorite hotel in SF.  Never again.

(The concierges in main lobby are great)

02/02/14 | Link | Rating: 1.0
237. Izabella S.
I loved this hotel from the minute we stepped foot into the place. The booking website we used, Booking.com screwed up the rooms for us but the woman at the front desk was extremely helpful and completely made up for it. Even though we slept on rollaways it was a nice adventure for us and we looked forward to coming back to the hotel to sleep. From the valet service men to every single worker inside, it was a pleasurable experience. I definitely recommend if you are visiting SF for a weekend.

30/11/14 | Link | Rating: 5.0
238. Ida A.
My boyfriend doesn't stay anywhere else but The Ritz so naturally when he decided to take me away for the weekend we stayed here. I'm not complaining. Always nothing but luxury and top service. I must say the food wasn't impressive even though it's SF and all good in Sf is impeccable.

The concierge was beyond helpful as usual. The building is a little older but adds to the chic and class. The hotel location is ideal. Very central and easily found.

Our check out was already late check out at 1 pm but my boyfriend ate something bad and really needed a little longer in the comfort of our own room and Alyssa in the front was so nice and gracious and extended the room till 3. Thank you! Definite plus! Much appreciated.
Overall: it's the Ritz. Need I say more? Can't go wrong. Staff is very friendly.

27/04/14 | Link | Rating: 4.0
239. Jennifer C P.
When I think of the Ritz Carton, I think of consistent excellent customer service.

Our check in was professional, helpful, and friendly. What a great start!

When we opened the door to our suite, the combination of daylight streaming in from the windows and the artificial light from the lamps offered us a warm welcome. If there is one thing I can say about why I only stay in suites, high end hotels nail it - the square footage.

This SF gem offers so many amenities, if you are a local - you won't want to leave. You can work out, get a massage, visit the bar, or have dinner all without having to get into your car! I am that kind of hotel client. . . I like to stay within the hotel and enjoy everything there without the fuss of driving.

Speaking of dinner - the restaurant is still fairly new. While it is no longer a formal dining room, you can continue to enjoy delicious local based seasonal entrees with great wine pairings. Ask for the sommelier. Even I ask for the sommelier because I want to know what gems they have in the cellar.

Valet was just ok this visit. They are understandably really busy during the day - which they handle well. At night - they just left my car in the driveway with my key in it when I asked them to bring it around. I was really confused by that.

Turndown service here makes me so happy. The designer Bvlgari toiletries were greatly appreciated. I loved the marble bath and separate shower in the huge bathroom.

When only the best will do because you are willing to pay for quality, the Ritz Carlton is always an excellent choice while enjoying my hometown!

The Ritz Carlton is where I have my family and friends stay when they come visit me because I know they will be well cared for. I've come to stay here many times. I am sure I will come again!

Five stars for consistent excellence. I am a happy girl!

25/11/12 | Link | Rating: 5.0
240. Ashley C.
Given this is the best hotel in the country, i expect it to be lot better than other hotels.

Their living necessity supplies are nice, with Aspray, a premium london brand, on the shampoo, conditioner and body wash.

Their customer service is good, but I don't like the fact that they don't provide complimentary breakfast, which a lot of hotels do.

The bed wasn't very comfortable,

the bed headboard is a metal or something,

during the night when i was sleep, i even heard some strange noise coming out from the ceiling.

26/11/13 | Link | Rating: 3.0
241. alina g.
What I love the most is the tea time.  It is like you are away somewhere in another country when you come here for tea. I recommend to do it with friends, is a wonderful time to enjoy a conversation and for sure a good time.
The service is impeccable but is what to expect at the Ritz.

01/09/14 | Link | Rating: 5.0
242. Patricia H.
Location and view...most ritz Carlton hotels all own spectacular views...the consistent service and quality standards are the key...

04/12/14 | Link | Rating: 5.0
243. Matt T.
We had our wedding reception here a few years back and they've been taking care of us ever since. To have a location as nice as this with an event specialist like Marianne running the show meant we could enjoy ourselves instead of worrying about the details. Can't say enough good things about the place.

31/12/14 | Link | Rating: 5.0
244. Luis F.
Stayed there this weekend with my mother in law and my husband. I had a club level room. My room was nice enough, but fabric and general appearance a bit worn and even soiled in some places.
Club lounge food was exceptional , as were the staff in the lounge.
The staff at the front desk, and the gift shop were also very nice.
Even the gym was fairly well equipped and nice.
The HUGE downfall of this hotel  was the valet out front.
They were impolite, and TWO DAYS IN A ROW, I had called from my room asking for my car, and was told once, right away sir, and the second time ten minutes sir .
BOTH times I waited out front for over half an hour for my car, until I complained loudly .
DO NOT tell your guests ten minutes, then make them wait half an hour , actually the second time, they said they were having difficulty locating my car!!!
What the ???? I was not happy standing so long outside with my 84 year old mother in law who has difficulty standing for long periods , and having to deal with either total incompetence, or flat out dishonesty .

So, if you stay at this hotel, and don't have a car, you'll probably really like your stay.
If you have a car, good luck.

20/10/14 | Link | Rating: 3.0
245. Al D.
Stayed here over New Years Holiday weekend. Great check-inexperience and warm welcome even though they were mobbed. The doormen were friendly, helpful and actually opened doors for the guests. The property is beautiful and well maintained. Not much of a lobby to speak of, but the Lounge is nice and we really liked Parallel 37 for drinks. Friendly and helpful concierge. Location is good and we walked to Union Square, the Ferry Building and Fisherman's Wharf. We are avid walkers though and the hills are formidable, so be advised.

The executive suite was quiet and well appointed and even seemed a bit larger than at other R-C properties. The bathroom was nice but had no soaking tub if that matters to you. Comfortable bed and linens. Free high speed internet cane with the Amex Fine Hotels and Resorts program along with breakfast, a $100 food credit, late checkout and a few other amenities. But my wife was disappointed in the spa due to lack of a relaxation area or hot tub, but said the masseuse was excellent.

We enjoyed our stay very much and would gladly stay again.

11/01/14 | Link | Rating: 4.0
246. Sun B.
Ritz Carlton's restaurant Parallel 37 is just out of this world. Their food is like a work of art and the taste is so good and unique. I don't know how they churn out such beautiful tasting food but on and off I keep having a Parallel 37 craving. Who is your chef Parallel 37 and why are you so good???! Dine out on a special occasion or birthday or an event and they make you feel like a prince/princess. I have travelled everywhere in the world and tried tons of restaurants and this is my favorite restaurant in this entire world!

16/11/14 | Link | Rating: 5.0
247. S G.
we stayed here as part of a conference in Mid February. The service upon arrival was great - the door men are friendly and helpful to point out places to eat, and local things to do.
The check-in process was easy, and they have a concierge desk who helped us arranges a day wine tour to Napa pretty easily.
The rooms were double queen beds- two to a room. the rooms are clean, decorated w modern accents and the bathroom is large and comfy. the hotel itself was converted from maybe a dorm so the halls are long and winding, but easily managed.
they have an included gym and sauna, and massages are available. they had nice extras like water at each machine and towels.
we had cocktails at the hotel bar which were pretty good.
They have a good hotel restaurant for breakfast which as you can imagine was pretty pricy but rated high on yelp-their buffet was fancy with lox and fresh fruits.
The rates were very reasonable but I was part of a conference so it was 300/night with the discount.
Easy to get cabs from here.
The walk to the pier is about 20 minutes, through china town which is interesting.
Overall a great place to stay.

30/03/15 | Link | Rating: 4.0
248. Jenny J.
This location didn't feel...ritzy. The rooms felt old and musty, and seemed like they've way passed their prime. I'm sure the staff try to clean as best they can, but when things are that old (beds, chairs, carpet, tiles), there's only so much you can do. By contrast, the lobby and restaurants feel fresh and new, which I think actually makes the rooms seem unfortunately worse by comparison.

The service was hit or miss. For example, one man in the lobby (the Asian guy with a top hat) was very professional and courteous during my whole stay and knew my name within a few hours of my arrival, which was very nice. However the bellman who helped me with my luggage lingered in my room for way too long describing inane details and then abruptly stopped talking and stared at me for a very long time until I realized he wanted a tip. I was going to tip him anyway but the way he talked for so long while I just sat on my bed and then suddenly silenced himself and just stared at me was so unnerving it totally threw me off. Then as I fumbled for cash in my purse he stormed out (while I chased after him) and closed the door in my face, with money still in my hand. It was the most awkward and uncomfortable encounter I have ever experienced. I spent the rest of my stay worried about running into him again.

13/05/14 | Link | Rating: 3.0
249. Lisa T.
The Teddy Bear Tea is a great way to celebrate Christmas with your kids.

01/12/13 | Link | Rating: 4.0
250. Tracy T.
- You can't expect any less from the Ritz. It is an older hotel and not as modern as perhaps other locations, but service was excellent and our stay here was the best!
- Upon arriving, valet your car, check-in was a breeze, room was perfect with ring holder/magnifying mirror, robes, slippers, box of water/tea/coffee, shoe shining kit, etc.
- Pluses, shoe shining service if you wish to partake as long as you provide them with your shoes and request before a specified time.
- Their gym is my favorite. You sign in with the front desk where they also offer spa services. Use our key to get into the locker rooms. Stretching/yoga area with mirrors and mats. Refreshment station with water and fruit. Treadmills, ellipticals, bikes, and weights. Complete with headphones, water bottles, and towels. Can I get a gym membership here instead?
- Coming back to our hotel room in the evening, we were greeted with a mini bag filled with water bottles and some chocolate squares.
- Service and maids in the hallways were so friendly and greet you each time.

- We attended a dinner party in a tent in the outdoor garden area. Food was average. The dance area and bar area was alright. On the smaller side and crowded when everyone was inside, but service and bar tenders were great. Non-stop drinks and top shelf liquor, I can't complain!
- Outlets in our bathroom did not fit my curler and kept on falling out. I had to use the outlet in the room that didn't have enough lighting and made it extremely hard to curl my hair using the closet mirror. What can a girl do though when pinched for time?! Made the best of it and it worked.
- Valet took quite some time to get our car upon leaving.

- It's a bit far from downtown and shops, so be prepared to walk down and up hills if you plan to explore on foot.

31/12/13 | Link | Rating: 5.0
251. Laura G.
Not worth it. Here's why:

1. Average room. I guess I figured our room at the Ritz would be better than the typical hotel, but it wasn't. It felt like we were staying in a Hampton Inn- nice, but nothing remarkable. The room size was average, the view overlooked the top of various buildings (nothing special) and the bath tub was smaller than mine at home. Mattress was regular - nothing compared to the super comfy ones at the Marriott.  
2. Internet charge. This is 2014. I can't remember the last time wi-fi wasn't free.
3. $75 charge to park overnight.
4. We stayed there for one night of our honeymoon vacation. We mentioned it was our honeymoon, but there was no recognition whatsoever.
5. The provided robes were not soft at all.
6. No complimentary breakfast. I don't expect every hotel to provide this, but it's always nice when they do.

Although the location is convenient to many popular San Francisco neighborhoods, there are many other hotels in the area so nothing about the Ritz actually stands out. Except maybe the beautiful exterior architecture of the building and complimentary shoe shining service (my husband was a fan). Just on principle, we will never stay in another Ritz - there are so many better options out there!

06/07/14 | Link | Rating: 2.0
252. Jay D.
Cons: Hair in the shower that was not mine. Dust on my phone. Dirty windows.  House keeper took my own white towel (I believe it was an honest careless mistake).

Pros:  was hear for a wedding which was phenomenal. Great food, exceptional service. Truly memorable five star event.

This hotel is not clean (with respect to my room) which is unfortunate because valet and bell hops all go the extra mile. If you pay Ritz Carlton prices I expect Ritz Carlton cleanliness.

23/03/14 | Link | Rating: 1.0
253. Megan L.
I went to the Ritz for a conference during the day, not as an overnight guest. I called in advance asking about what accommodations they had available for me to pump milk during the conference. As a new mother, having access to a mother's room is critical to being able to go out during the work week!

Sergio at the fitness center was very professional and accommodating. He assured me I could use the fitness center locker rooms for pumping.

The day of I went to the fitness center and Sergio let me into the ladies locker area. The facilities were sumptuous and I found exactly what I needed: a private corner with a comfortable chair,  power outlet, and a sink. I pumped in style and even made use of their mouthwash before heading back to my conference! While they were not available at the time I went, Sergio said he would have given me an empty massage room to pump if it had been possible. I really appreciate the professional accommodations of the hotel.

19/09/14 | Link | Rating: 5.0
254. AprilBrian M.
I fell in love at this hotel :) Very Special place for me!
Stayed for 5 nights in a suite..it was really spacious with floor to ceiling windows, and an incredibly comfortable king bed. Huge bathroom and great amenities. Lovely coffee maker with coffee regularly refilled. Great gym and spa. This is a traditional hotel and quite formal, so not for you if you prefer the trendy boutiques (I like both so was very happy).
All the staff were engaged and friendly and the hotel is in a great location, walking distance from everywhere it feels. I do wish all hotels would start providing wifi free of charge, this will happen one day but especially when on a business trip those charges for use in room (which you need) do add up. Hotel had a lovely family atmosphere too and I'd love to return for a holiday with my children one day.

06/01/15 | Link | Rating: 5.0
255. Vadim d.
Great service!  Great location!  Some of the carpet is a little dated, but everything else is very nice. The bathrooms are clean and spacious.

The maids are fantastic. Friendly, polite, thoughtful, and very helpful.

29/06/14 | Link | Rating: 5.0
256. Gabrielle C.
Beautiful! Room is exceptional and quiet. Staying in a Deluxe room.

Lobby lounge is spacious and relaxing.
Enjoyed the Caesar Salad with Salmon. Salmon was cooked to perfection.
Quick walk to shopping at Union square. Decor of room is warm and comfortable.

Wifi for guests is available. View of courtyard is nice.

Looking forward to a Swedish massage at  their spa tomorrow.

14/06/14 | Link | Rating: 5.0
257. Sarah K.
So. Very. Underwhelming. I'm surprised this establishment is still allowed to call itself a ritz. Our room smells like puke. The hallways have old, stained carpets filled with maid carts and discarded room service food.

The furniture is outdated. The crown molding has cracks.

Not to mention, we are located in scenic Chinatown...

Two stars for comfy bed & amenities.

If you have ever been to the Ritz in Laguna, this is NOTHING to like it.

25/05/14 | Link | Rating: 2.0
258. Candace L.
Decent hotel but nowhere near what I would expect from a Ritz, I guess this name no longer has the same standard I once Imagined it did. We had an ok rate for a Saturday but wasn't impressed with the place or our room. No hair dryer in the bathroom, but I did appreciate the complimentary water bottles. Parking was about $75 after tax for 15 hours (we rented the car for three days for $81).

I probably won't stay here in the future but it was the lowest rate I found when booking a room only a few weeks in advance to come to San Fran on a very busy weekend.

We didn't spend much time at all here other than to sleep and shower but I definitely prefer other properties in the area to this one. I surely wouldn't pay their normal rate, not worth it, at all, in my opinion.

21/05/14 | Link | Rating: 3.0
259. Cami B.
Had the opportunity to stay here for the first time.  This is a beautiful property and one of the nicest hotels I've stayed in.  Richard {front desk} provided exceptional customer service.  The lobby is gorgeous, the rooms are beyond comfortable and well decorated!  Bravo - can't wait to go back in May.

02/02/15 | Link | Rating: 5.0
260. Nicole J.
We live near here, and use the ritz for a range of services, including nice nights out, breakfast, lunches and casual drinks. The staff here are simply amazing. If we have seen them once they remember your name, they are always well dressed and friendly, they always go above and beyond in service and always have time to answer questions and see how you are going.
If you take into consideration that you are in a five star hotel the prices are reasonable.
We often also bring our young son here, and staff are so accommodating ensuring that we have a great time and that other guests are not disturbed.

14/04/15 | Link | Rating: 5.0
261. Missy L.
This review is for their high tea service only. I love a good tea service more than I love brunch, and I adore brunch.  Exemplary service with menus that accommodated our group of 4 which included a person who is eating gluten-free.  You might think it's difficult to do high tea while being gluten free but not so here.  Wonderful choice of both sweet and savory options kept all of us happy but more than that, I find the ritual of late afternoon tea with all the accoutrements within a beautiful environment to be especially luxurious and pampering. There's a difference between being a tea lover vs. lover of tea service.  If you're both like I am, this is definitely the place to indulge.

17/04/15 | Link | Rating: 5.0
262. Kirk S.
This is a genuinely exemplary hotel in virtually every way.

The Ritz Carlton SF is basically the platonic image of a high-end restaurant.  It's huge, marble, staffed by excellent employees, and bursting with quality.

The rooms are awesome.  At no point did I feel pressured to spend money or to buy extras - everything appeared to be just a natural indicia of my hotel bill.  A nice chocolate was left on my pillow, I was provided adequate supplies to freshen up my dress shoes and suit, etc.  The rooms are quite clearly on the older side, but at no point did they feel old or dirty - they just felt elegant.

An added benefit: this place is spitting distance from Chinatown, which has phenomenal food and culture.  My window overlooked an excellent restaurant.  You can't beat that.

In short: the Ritz-Carlton is a shining example that, sometimes, higher price does equal higher quality.

15/09/14 | Link | Rating: 5.0
263. Jeri T.
I could write an entire review on the mini bar alone.

19/12/14 | Link | Rating: 5.0
264. Ryosuke K.
"San Francisco sure is a pretty city"

This review is for the club lounge more thaI hate to give a Ritz Carlton hotel 2 stars but I'm given no choice.

My girlfriend and I have stayed at many locations and have to say this must be one of the worst. We literally stayed at 3 ritz Carlton locations within the past week: dtla, half moon bay and SF. I hope the concierge here stays at other SF QUALITY hotels and figures something out because this place lacks "it".

The greeting staff, doormen and cleaning staff were very helpful so exclude them please. But the management and concierges seemed condescending. Going out of the way to help us? Never. I felt judged and definitely unwelcome at times. Maybe because I was on crutches. Whatever the problem may be, the attitude must be fixed.

Stay somewhere else. With the $$$$ they charge you here, there are better options to choose from in the city.

04/01/15 | Link | Rating: 2.0
265. Paula P.
This Ritz is fine, the staff were absolutely phenomenal as was any service I requested. The rooms were fine, clean and well-furnished, but my room, at least, was a bit careworn for a hotel chain the caliber of a Ritz.

The one and ONLY reason for the 3-star review is that it is located in a challenging location if you want to go out for a bite to eat. There is really nothing much that is steps away, and if you do want to walk about a half mile, which isn't usually any problem at all, you have to basically scale a mountain to get back to the hotel. STEEP, STEEP road! STEEP. ROAD. Like, really, REALLY STEEP! :)

22/08/14 | Link | Rating: 3.0
266. Jennifer Y.
Amazing service, beautiful spacious room and great in room dining! Tucked away at the top of California within walking distance of China town and a few cute restaurants.
All staff extremely helpful and great

10/10/14 | Link | Rating: 5.0
267. Peter N.
Fancy, fancy.  I went here for a fundraising ball, so this is only a review of the service for the ballroom. Since dinner was being served, we had preordered a vegan meal for myself.  Surprisingly, out of 400 people, I think I was the only vegan there, although there was a gluten free guy next to me, and a couple of vegetarians around the place.

There was lots of great wine, but the beer was ball park prices, and the selection was only slightly better, so I avoided it.  As for the food itself, it was pretty skimpy, but I did get a vegan salad for the opening dish (basically, the same as everyone else, but without cheese), and for the entree, a pretty tasty and very green, mushroom risotto, which I could easily have eaten twice the amount of.  Everyone else got chicken breast.   They forgot about me for dessert, so a request of the waitress got me a fruit plate - very skimpy, but it's the thought that counts.  The same waitress also went on a long walk to get almond milk for my coffee, so that's worth a mention.

Anyway, the moral of the story is that it's one of those places where you can get anything if you ask, but I recommend you eat something beforehand if you have a large apptetie like I do.

11/11/14 | Link | Rating: 4.0
268. Jim D.
What is there to say about a Ritz property?

Every Ritz is fantastic, but because of location, there are a few pros and cons.

Let me start off by saying that the staff were cordial and upgraded my wife and I to a beautiful room over looking the city.  We told them it was our honeymoon, and we showed up to soft jazz playing, Chocolates and rose petals on the bed.

My only real con is the parking.  It is brutal.  $72 a day is beyond crazy.  I say dump the rental and use the amazing transportation that is easily accessible around.  However, if you need it, there is a lot next door that is about $40.

27/09/14 | Link | Rating: 5.0
269. Heather L.
I am a little wary of vintage hotels. Remodeled historic landmarks, especially, are rarely the style that appeals to me. However, my husband and I decided to venture outside our comfort zone for once.

Located a block away from the edge of Chinatown, the Ritz SF is comfortably near/far to good food and culture. The interior of the property is light and pristine, especially important to avoid the historic, but run-down look. There is a restaurant on site (Parallel 37), as well as a wonderful lobby bar with twenty foot floor-to-ceiling windows.

The spa facility is located in the basement, with a nice steam room. However, the facial I got was incredibly disappointing. The aesthetician seemed to be on-call and was pushing add-ons that were of no interest to me throughout my treatment. The gym next door, though, was wonderful, filled with all the equipment you could ask for.

The rooms themselves were well-appointed and spacious. The color of the walls was a dreary, dull yellow; but everything else, from the furnishing to the bedding, was pleasant. The bath products are from Asprey, an interesting choice that worked. Additionally, the tea cabinet located in the atrium to the room was a nice detail.

A great stay at the Ritz overall. The service was top notch, and the property had character, without being overly burdensome with its history.

25/09/14 | Link | Rating: 4.0
270. Sarah W.
The staff were all very friendly and helpful. The room accommodations were nice and the fitness center was too. I arrived a few hours earlier than the check in time and they still gave me access to my room right away. have stayed in a lot of hotels in California, but mainly in the Los Angeles and Palm Springs areas, but I frequently have problems with getting a room even at the normal check in time and other issues with customer service and accommodations.

04/05/15 | Link | Rating: 5.0
271. Ron P.
We have made this San Francisco Ritz our "home away from home in the City".  We keep coming back because we feel so welcomed by this incredible staff of professionals--they are caring and attentive to your every need.  The concierge level/lounge team of Leo, Gabby and Pablo, the Parallel Restaurant staff, where we encountered another Leo, all very attentive and caring.  Bella in the Gift Shop is an absolute delight and will make you feel at home.  Every time we visit and stay at this Ritz, we continue to appreciate all the staff, from the welcoming valets to the bell team and front desk staff--they all deliver the very best in customer service experience!
The new décor is bright and lively, adding to the appeal of this Ritz Carlton.  The lobby, concierge lounge and rooms are all inviting and comfortable--truly a wonderful experience and all-around great place to stay in this terrific city!  We will continue to return and enjoy the luxury and pampering that this great hotel offers!

29/04/15 | Link | Rating: 5.0
272. Lisa I.
I give five star because I like the food, wine, cocktail at the club lounge on the 8th floor, they also provide Caviar and cheese, everything for free. I also like the five star service, they treat you like a prince and princes. The room is so so maybe because I got the old one before the renovation.

02/02/15 | Link | Rating: 5.0
273. Suzanne K.
One of the things I like about this Ritz is that it's dog friendly. There's a small grassy area in front of the hotel which is convenient for me and the dogs. We've been to other hotels and end up walking blocks to find an area for the dogs....

Overall, the hotel is nice. Lobby was renovated and has the new Ritz vibe. They have a complimentary Hot Cocoa Bar (homemade mint marshmallows, real whip cream, sprinkles) which they serve every day around 3pm and the cocoa is the richest and most delicious house-made cocoa! Perfect for the chilly weather in this city. They also have a jar of Fortune Cookies (supposedly originated in S.F.) during the day which is a nice touch!

As of the new year, they were renovating the rooms and some of the floors were closed when we recently stayed. I'm sure this hotel will be even more popular when the renovation is completed as the rooms were a bit dated, although still comfortable.

10/01/15 | Link | Rating: 4.0
274. Alan B.
I would say this one of classic Ritz Carlton. The location is excellent. It's walking distance to all the shopping and great restaurants that beautiful city has to offer. You are walking distance to China town that is must see when you are in San Fransisco.

If you a person who likes staying at hotel where it's not 24 hours a day rush hour you will enjoy you're stay here. I have stayed at Ritz Carlton hotels all the work. Hands down this one of favorite Ritz. I love the fact you are only walking distance to union square.

The spa and service are first class. Also an excellent fitness center. This hotel is has great management. You can't talk enough how hard the room service workers work. Everybody from the front desk to the doorman will say hello with a smile. Hands down I would stay here again when I come back to town.

Service 9+
Quality 10+
Location 9+

09/10/14 | Link | Rating: 4.0
275. Lauren V.
came here for Mother's Day tea with my family, great location and beautiful hotel! The ceilings were high, great, clean bathrooms, and comfortable chairs. We had our choice of tea, which came with a plate of delicious sandwiches and a tower of pastries. Everything was great.

10/05/15 | Link | Rating: 4.0
276. Jen S.
I haven't been here in about 10 years, but I love this area because of how convenient Union Square and shopping can be found. Ritz Carlton is absolutely the most luxurious experience I have encountered in San Francisco.  From entry to exit, very accomodating and friendly staff.  It sits on the top of Pine and a convenient walk to Union Square and Chinatown.  If you choose to walk around as I had, there is an upper level to get to Pine from Chinatown's Stockton street/road.  I happened to reroute myself from my gps since it appeared closer to Ritz from the Hang Ah Tea Room and realized after a couple loops that at the end of the Stockton Tunnel, there are a flight of stairs that lead up to Pine, a block uphill and youre back at the Ritz.  Spent every afternoon enjoying my sun filled afternoon with my lunch from a nearby deli/bakery.  Union Square reminds me of a very European city with all the hustle and goings on around, but taking a couple hours to stop and enjoy the afternoon is a must.  I loved that the Ritz Carlton is nearby to all the shopping and amenities one could need.   This is the nicest Ritz Carlton I have stayed in and absolutely loved the cool tone decor.  Their amenities ranged from daily water bottles, fortune cookie fix, citrus infused water coolers in the lobby, to their tea and aromatics bar upon exiting the fitness/dayspa.  My favorite item from room service is their dungeness crab roll.  Nightly turn down service left chocolate treats, too. Last minute day spa appointments were thoroughly enjoyed. The spa staff are especially accomodating and I appreciated that with my last minute schedule changes.  
I only had a few moments here passing through, but it was an easy trek from bart stop at Embarcadero. A return to the Oakland Airport was also convenient from Embarcadero to the Coliseum for an airport transfer train.With an easy carry-on suitcase I have really grown to love public transportation and the ease of it all in cities like San Francisco. I'd recommend a taxi to Ritz because of the hills and all the one-way roads. Learned to flag down a cab here as they pass by often.  To get around San Francisco by Bart, it is best to download the app to learn schedules, routes, and rates down to the cent. FYI Bart ticket machines do not return more than about $4 in change.  I can't wait to revisit San Francisco.

08/05/15 | Link | Rating: 5.0
277. Jen N.
Two Words: Seamless Experience

For hotels, this is located in the heart of San Francisco. It's a walking distance to all the fine dining, high-end shops, and great landmarks. The service is fantastic, I feel like I am treated like royalty when I am here. The entire staff is accommodating and friendly.

They recently renovated and the new lobby has a complimentary cocoa bar.

My room was spacious and spotless. This is the most comfortable hotel room I have been in.

This is well worth the money and adds to your experience in San Francisco.

16/02/15 | Link | Rating: 4.0
278. Mike P.
Pretty unhappy with the front desk.  The attendant, Daniel, was incredibly rude and treated us terribly.  It's my birthday today and he questioned it and asked to see my ID again after he took it once before with my credit card. Very unprofessional. Then he put us in a room on the other end of the world on floor 5 that does not have a view and is tiny. The room had disgusting carrots and a salad from the last guest. When I asked if there was any way he could help us out with a new room he shook his head and said no.  

When I was at the four seasons for our first anniversary they upgraded us to a suite and sent a chocolate cake ( on Nevis Island) The same thing happened when we returned for our second anniversary (in Chicago).

We figured we would try the Ritz for my birthday but frankly, I've been unimpressed and expected much more.

01/05/15 | Link | Rating: 1.0
279. Tunaidi A.
The Ritz is the Ritz. Great customer service, great amenities, and nice rooms. The SF Ritz had all that, but there are definitely many more Ritz's that provide a greater value.

Things that seemed a little underwhelming included the fact that the SF Ritz is located on top of a hill, valet parking is expensive, the spa doesn't offer couples massages, there is no pool, the view isn't amazing, and the hotel itself is located in Chinatown.

Nevertheless... again, the basic Ritz embodiment of service and high end rooms are still here. Can't complain about that.

21/05/15 | Link | Rating: 3.0
280. Clane G.
Last January, I shot a wedding whose bridal party and guests chose to stay at the Ritz Carlton. Maryanne and the Ritz Carlton staff were incredibly accommodating throughout the entire process. From helping my clients with room blocks for their guests, to allowing us use and access to various areas of the grounds for photos, the experience was seamless. We certainly recommend the Ritz Carlton SF to anyone looking for a great place to stay while visiting the SF Bay Area!

To see more of the Ritz Carlton grounds, feel free to browse clanegessel.com/san-fran…

07/01/15 | Link | Rating: 5.0