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W San Francisco in San Francisco, CA

W San Francisco in San Francisco, CA

Specialties

W San Francisco is an electric urban retreat with a refreshing vibe and extraordinary service. Indulge in fresh, locally-sourced sustainable cuisine at TRACE Restaurant. Mix and mingle in the intoxicating ambiance of the recently renovated Living Room and Upstairs Drink Boutique. Get refreshed in our heated lap pool, WET, energized in our SWEAT fitness center and rejuvenated in Bliss® Spa. Indulge every desire with our Whatever/Whenever Service - as long as it's legal.

Located in the heart of the SoMA district, W San Francisco is a gathering place for art exhibitions, film screenings, fashion and music events. With panoramic views of the Bay Bridge and city skyline, the dynamic W San Francisco is the place to relax, mingle, share, taste, and explore.

 

Company Info:

Rating: 3.76

Address: 181 3rd St, San Francisco, CA, 94103

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    Comments (856):

    1. Dave C.
    they treat you like a Rock Star.  this is where I stay when I'm in the city.  get a Starwood preferred guest card and they will always upgrade you to a large corner room...nice!

    25/03/07 | Link | Rating: 4.0
    2. Michele A.
    If you can drink enough at the XYZ Bar downstairs and tucker yourself out with your lover(s) in your room, you won't even hear the fire trucks next door with their blaring sirens. The W is the best place for anonymous naughtiness. Once in a while I go there because you can choose among herds of men from out of town that have no expectations and just want to party!

    21/04/05 | Link | Rating: 4.0
    3. Marina K.
    The hotel itself is beautiful, I love the decor and the rooms are very swanky. I am rating my experience on the event that I went to there. SF Fashion week closing night party. It was LAME. People who just couldn't outwardly emote that they were having fun, because they were too busy posing in their "look I'm trying to be fashion foward" outfits. I mean come on guys!!! the music was great! but no one was dancing. And sadly they had set up the DJ in the banquet room on the second floor, which is carpeted. Really bad setup, plus it was way too bright in that room. Which is probably why most people were crammed into the second floor bar. Ironically, they didn't have any food other than 10 different types of cakes! (isn't that a big faux pas amongst fashionistas?). Drink prices were inflated for the event as well. $10 for a well drink. And they didn't even have Kettle One... only absolut. YUCK! Oh and definitely cab it here or park in the lot across from the metreon... their valet is $14/hr. PER HOUR!!! that's INSANE!

    29/08/05 | Link | Rating: 2.0
    4. eve l.
    i'm sorry, but this w needs a serious overhaul. the one in sd practically has a rooftop beach.

    04/04/06 | Link | Rating: 3.0
    5. Pamela Y.
    A lot of people have written about the bar and night life at the W but my rating speaks to actually staying at the W for a week.  The good things about it: it's hip and young and the location is great for shopping and you get some free Bliss spa products in your bathroom.  There are several things I didn't like about it especially for what I was paying per night.  First thing was the inital room they were going to put me in - I think it was about 150 sq feet.  Now for 2 people staying 7 nights there and paying over $300/night it was insulting.  They did accomodate and switch us when we asked about it.  The rooms are generally well-decorated - clean lines etc but things are starting to look really old and unpolished.  Yes, this happens to any hotel over time but I kind of expected more for the money.  So the pictures may look good but when you get real close up, it's kind of shoddy.  Other downers - their "Whenever and wherever" concierge service - touted to be this great thing - was hit or miss.  Most concierge's were aloof and barely helpful with the exception of one (Martin M) who was the saving grace of our stay there.  He went the extra mile.  Another was overnight parking which was $44 per night!  They park in the same lot as the SF MOMA around the corner so I suggest parking there for $20 a day instead.  All in all, I would definitely not come back here when there are so many other great places to stay in SF.

    21/10/05 | Link | Rating: 2.0
    6. Misti L.
    I would love to have my apartment  styled like the rooms here and man if I had that bathroom I'd never complain but it's a cool place.  I like XYZ and I like that it is sort of off the beaten path of Union Square or Fisherman's.

    17/01/07 | Link | Rating: 5.0
    7. Valerie D.
    W hotels are great hotels in general and a solid choice.  That being said, I have stayed at this one twice and it lacks personality.  The rooms are comfortable and plush with the heavenly bed and adorable mini bar/treat box (you are insane if you actually use any of it though --- there's a Walgreen's a few blocks away).  Smaller than your average hotel room.  The lounge here is a scene --- and not in the good way --- it's pretty annoying and the music (passing through when I stayed there) was lame.  Excellent SOMA location and the pool is open late.  Customer service is great.  I had a mini bar charge added to my bill by accident but I just called and they took it off right away --- no hassle and no fuss.  Parking is $50 a night (yes fifty) so if you are driving be prepared to foot a hefty parking bill.  Again, this W is very nice but in a city known for it's fabulous hotels --- you can do better things with your money.  Hence the 3 stars.

    29/03/07 | Link | Rating: 3.0
    8. Benjamin L.
    I love staying here. The rooms and suites are super, and the staff will make sure your stay is about as good as it gets. Suprisingly cheap for an ultra-posh kind of feel, but a great place to stay for sure. And, its right downtown, so its easy to get to shopping and entertainment.

    25/10/04 | Link | Rating: 5.0
    9. Max L.
    Top-notch for the price.  Makes money on optional stuff though, watch out, for $7 water bottles.

    20/10/04 | Link | Rating: 4.0
    10. Diane R.
    I love to meet friends here for martinis and a game of chess or tic tac toe (game boards are the tops of tables).

    28/01/05 | Link | Rating: 4.0
    11. Philip M.
    An enjoyable, fun, and young hotel. Great location and a decent bar scene.

    11/03/05 | Link | Rating: 4.0
    12. Amme P.
    I think I may be getting older.  Partying with tourists no longer has the same appeal.  Loooong sigh.  The hotel is still pretty good.

    23/03/05 | Link | Rating: 2.0
    13. m.e. t.
    My favorite place to order champagne and french fries.  Watching the sleazy businessmen at the bar is always a good laugh.  Great bartenders.

    16/04/05 | Link | Rating: 4.0
    14. Andrew W.
    Wow, this is a nice hotel that doesn't mind me being there. I'm impressed and much-obliged. I went there for a friend's "bartmitzvah". Thing was, he wasn't my friend, he wasn't jewish, and he wasn't coming of age. Still, I'm glad I went because this place was a nice place to get drunk and still get treated with respect. lol.

    08/01/06 | Link | Rating: 4.0
    15. Sophie G.
    Anytime we stay here we have a fabulous time, maybe because we are out partying all night?  Anyway, love the BLISS products, the look of the room, and the bed....love the heavenly beds!  The only time I eat french fries is at the restaurant here, it must be the aioli?  I never had a beverage I didn't enjoy and appreciate the fact I can actually taste the alcohol.  I have to say their parking rates are high though they are within a ten dollar range of all the other hotels we have stayed at in the city.

    20/06/07 | Link | Rating: 4.0
    16. Seiji C.
    the bar is decent, but the rooms are pretty small. and i mean, a claustrophobic indoor hot tub? c'mon.

    10/01/08 | Link | Rating: 3.0
    17. Hao L.
    Imaginative furniture and use of color at this super-chic hotel make it fresh and hip. Zen-like ultra-plush accomodations mean you will never want to leave your intoxicatingly comfortable bed. I first stayed here in 2003 to take advantage of their W Weekenders promo, enticed by the offer of a free A|X weekender bag with gift card. I stayed Labor Day Sunday, at a cheap rate of $169/night, and even though it was only one night, it was quite a nice getaway. It's nice to just get out of your home and go somewhere else and relax. Since then, it's become my annual tradition, and so I've stayed there every Labor Day Sunday since. The corner rooms are the best, and Starwood has upgraded me since to them every time I've stayed (I splurged on a stay last spring as well), so even though I'm not some billionaire, I still get treated very well. I would live here if I could. The staff wear uniforms designed by Kenneth Cole, and they've always been the epitome of service. I never eat any of the overpriced room snacks, but I have bought the postcards, and the cds, which are actually pretty good. I like my souvenirs. :) The fitness center (which has a nice hot tub) is open 24/7, as are the bar and the restaurant. The restaurant is overpriced, but the bar is great. I've attended events at the W; went to a Queer Eye for the Straight Guy season preview party in December, and I won an iPod shuffle branded with the Bravo network logo, etc. And oh, if you're going to drink Ketel One, learn to freaking spell it. Though Ketel is Dutch for kettle. Also, when I first stayed at the W in 2003, the bath products were by Aveda, but they have since switched to Bliss, and a Bliss Spa opened in the hotel as well. The Bliss lemon sage soap has the best smell! Parking is pricey, but since I'm cheap, I check in first, and then go park my car in the Castro, and take Muni back to the hotel, lol. I love the W's style, and I've never had a problem staying here. Check their website, they have a lot of promo packages, so staying at the W is more than just simply walking into your room. It's more like arriving to find presents awaiting you.

    From TripKick:

    "Originally built in 1999 from the ground up, the W San Francisco is certain to satisfy the hippest guest. True to the W brand, this hotel is hip, contemporary and full of style. Centrally located, next to its sister hotel the St. Regis, the W is within walking distance to Moscone Center, shopping and restaurants. While most guest rooms tend to be on the smaller side, views from higher floors can be great! There are few rooms on each floor (compared to most hotels) and we especially suggest requesting a corner room if at all possible. Corner rooms tend to be larger in size, and generally offer more than one window, which makes for great viewing opportunities on higher floors! All guest rooms were renovated as of 2007, so you can expect a fresh new twist in each room. Rooms now feature a brighter motif, with a more playful attitude. This is a high energy hotel, and the lobby and bar tend to become quite the scene at night. "

    19/02/06 | Link | Rating: 4.0
    18. Sheena M.
    Steer clear of this place! If luxury and service is what you want, walk the half block down the street to the St.Regis. Now, I have been told by many that the W is a wonderful chain, and I am sure it is, excluding this location. Every time I go I have a terrible time, which is why I have finally stopped going! First, the teeny-tiny XYZ bar, if your lucky enough to find a seat, will not only rob you of $12-$20 per drink that all taste like a cape cod made in a airport wait room, there is no service! I have sat helpless in that bar more than I have been served. Although the place is beautiful, they should spend a bit more on training their half wit employees what customer service is. Second, me and my boyfriend shelled out $100 (drinks NOT included) a piece to attend their "New Years Eve Bash", what a mistake that was. Too loud music accompanied even more over priced drinks in the 2 levels of their lobby. The "dessert and finger food" offerings were pathetic. It looked liked they picked up a couple of party trays from Costco. And of course, the only seats in the whole place were reserved for those with table reservations. Please, enlighten me, how are you supposed to hold a drink and eat dessert and finer foods with only 2 hands. We had to take turns holding each others drinks so we could get a bite in. And finally, rude security. There was one ottoman without a "reserved" sign, we sat for 1 second and had the secret service on our ass telling us we couldn't sit there, like we were homeless off the street. We should have stayed at the St.Regis where we started......

    01/06/07 | Link | Rating: 1.0
    19. natashka o.
    W HOTEL BAR. I had to go to a blind date here. The bar was much more beautiful than the date. He drove fancy car, which attracts me, but in his case I suspect it was a big compensation. Lucky for me, when conversation is boring you can escape to bathrooms which are great and smelling like bubble gum.

    01/01/05 | Link | Rating: 3.0
    20. Wesley J.
    I travel alot.  And most hotels truly sucks.  But there is one hotel which I actually enjoy staying at - and it is the W.  Best thing is - it's in the same city I live in.  

    From the modern decor, to the friendly people, to the "want to be seen" folks in the XYZ - this place is very cool.

    29/01/06 | Link | Rating: 5.0
    21. Juliana M.
    I really like the hotel guest rooms and the location, but the restaurant/bar and downstairs area is just too crowded and monotonous. When I first walked into my room, I thought the decor was definitely not my style but it really grew on me. Still not my style, but I can appreciate it and all of the little touches (foot massagers under the desk as I check my email, games and toys to play with :), recycling bin!) were really appreciated. Of course, it's always nice to have decent soaps and Bliss products fit the bill. During the day, we took a short stroll from the hotel through Maiden Lane and around Union Square. I used the gym and thought it to be a good facility, and the pool looked beautiful. I also visited the Bliss Spa located within the hotel for a pretty good treatment. The only problem for me was that there was no separation between the restaurant and bar. It was crowded and didn't really seem to accommodate the hotel guests as much as locals wanting a drink. This hotel is really "hip," young and urban, but the little touches make it also quite homey.

    10/11/09 | Link | Rating: 4.0
    22. CARL R.
    I have utilized this place for over 6 years in SF, and the service I recieved lead me to staying at a "W" when-ever I was in a town that had one....Customer service is a "Ten" (Way above minimum necessary for regular customers) ...People are interesting...There tends to be a few more "Professionals" in the bar than is appropriate, but...(as it is  "LEGAL" in SF...), management does try to limit this population...Clientele are fun and smart...staff are also....The primary job of the staff is client satisfaction (As it should be)...and most importantly they show it by their actions....One of my favorite places to sit and read in SF...

    01/02/09 | Link | Rating: 5.0
    23. Johnny O.
    I only stood at the SF W one night, that was before I lived two blocks away of course. I remember the indoor pool was great and so was the service. It was their Bliss package I think (W always offers some kind of package, sometimes cheesy, but often useful). It included a selection of spa products and an awesome breakfast room service of assorted cheeses w/Berries (blue- and rasp-, not the cheap straw- kind). Also those french pastries that sound like crawsant (sorry, I can't spell or pronounce French words to save my life).
    I have also stood at the W in San Diego and Montreal, and they never let me down. Good value. OK, its perhaps getting a little too cliche with the whole "W look" and the catalogs that let you turn your home into a W if you want to, but you can count on good service, clean rooms, great crowds, better than standard bars and music, and good (if not great) food at any W.
    Specific to SF, I must say their bar menu serves the best Fried Calamari I have ever tasted!

    27/07/06 | Link | Rating: 4.0
    24. Danny Y.
    This place is great to stay at. It's is so modern and has a cool designs. I especially like the fact that you are right downtown, next to the park/gardens, shopping, and the convention center. I was also impressed by the views and how nice the staff are.

    08/09/08 | Link | Rating: 5.0
    25. Tanya P.
    The best place in the city to wake up with a hangover in. Just make sure to mind your munching on the costly minibar. Modern, yet cozy suites. Get onto their mailing lists for rate specials. Wireless also available in the lobby areas.

    28/10/05 | Link | Rating: 5.0
    26. s m.
    Got hit on my bill for a mini-bar fee for a bottle of water that was beside the bed.  $10.38....for a bottle of water?    

    The hotel manager had the nerve to tell me I was paying for the convenience.   The room was $350 per night and water was extra?  WTF?    

    At least they removed it from my bill when I complained.....

    28/03/07 | Link | Rating: 2.0
    27. Victoria R.
    I like this place and would recommend it to others.  Whatever Whenever.  We had a nice room for NYE and last minute too; I think it was because my best friend is a "gold member" there.

    11/05/06 | Link | Rating: 4.0
    28. bo t.
    I attended a work event at the w hotel last week. being unprepared, I was scrambling, trying to make myself presentable, by first trying to tame my wild tresses. not even a guest at the hotel, I timidly went to the front to ask for a hairpin, rubber band, anything! the man behind the desk, threw me a puzzled look and disappeared. two minutes later, like magic, the man behind the front desk, reappeared not with one hairpin, but two! way to hook a girl-in-need up! that is prime service.

    13/02/06 | Link | Rating: 5.0
    29. Justin Z.
    Beautiful hotel in a good location with wonderful decor. The rooms are lavish and comfortable with all amenities and I had a great time. Parking is really costly, and the price of drinks is insane. All in all, I prefer the Hyatt Regency Embarcadero but I'd definitely consider staying at thw W again.

    05/01/06 | Link | Rating: 4.0
    30. Toby T.
    What a great night!  We ended our girls night out here the other night.  I really appreciate the fact that we were allowed to use the pool at 3 in the morning.  To many hotels are little snots about letting you use the pool after 10.  Kudos

    15/04/07 | Link | Rating: 3.0
    31. Kristina G.
    awesome hotel! it is so close to union square and the soma district! decor is gorgeous! very comfy and chic room! i highly recommend this place! i love how they have fruits everywhere haha at the front desk, pool and gym area! i guess its part of their decor? great service!

    16/06/08 | Link | Rating: 5.0
    32. aaron f.
    Eh, I liked the place I suppose. It was actually one of the larger hotel rooms I've stayed in while in the city. The room was clean and had a certain "hip" feel to it. The problem was that they try just a little too hard to be hip. Everything from the decoration to the service from the employees. It's the kind of thing where you get the feeling they'd agree with anything you said. On the plus side, the bed was incredibly comfortable. So much so, that I bought one from their online shop.

    17/08/06 | Link | Rating: 3.0
    33. Michelle G.
    A very swanky, hip hotel with very sumptuous Heavenly Beds which should be standard in ALL hotels. We've had drinks at the lobby bar after a tradeshow and the place got very crowded. The rooms aren't large enough to reflect their large rate (the ones at the Newark location are MUCH bigger). I do however love their toiletries (Bliss products) and find myself stashing them away every time; the facewash is excellent. If you can't try it here, go to Sephora :) The boxes of grass decorating the front desks are a nice touch.

    01/09/06 | Link | Rating: 4.0
    34. Gregor G.
    So, your fave Yelp buddy and mine, Robert P., suggested the 'W Cafe' for a follow-up glass of wine after we'd hit the nearby (and sadly, under-par) 'Vino Venue' tasting room a week or so ago. I should have known trouble was afoot when we walked in: "Hello, Mr. P.," "Good afternoon, Mr. P.," "Lovely to see you again, Mr. P." The kid is well-known here, and knows what to order. I stick to my guns -- just one more glass for me, please. Then Robert's 'Bliss Spa' martini arrives. "It's infused with refreshing cucumber juice," he taunts. I sip my sauvignon blanc and pretend not to be the 'tini addict everyone loves to hate. "It's like a mouthgasm," he brags, waving it under my nose. I cave, I sip ... the wine is quickly abandoned. FIVE rounds and more than a hundred bucks later, I have a more thorough understand as to why this is his second home. I only hope to one day hear, "Good day, Mr. G.," as I waltz through the doors.

    16/10/07 | Link | Rating: 5.0
    35. Charlie B.
    Can I just say I normally wouldn't be in the SOMA before 2-am on a saturday night/sunday morning but as fate would have it thats exactly where I was last weekend. Riding around in heels on my bike with two com-padres in tow causing a ruckus in the streets. We happened into the W hotel bar for a Whisky refresher/bike break....the crowd was older but drinking,laughing and otherwise jovial and fun.
    I enjoyed the couches and dark atmosphere. Seated in between a group of tourists one of which was out on a date with a transsexual. (I dont think he knew.) and a couple of giggly girls out on the town in awe of the transgender dating to our left. I cant say it wasn't an interesting time. I was greeted by the most polite bartender who suggested the 13 year pappy van winkle bourbon which was excellent a new favorite of mine. After our bourbons we chatted with some interesting folks (I suspected swingers) who were on a vacation from somewhere looking to get wasted and have a good time, they were newly weds and all about being smily and fun. Our friend in tow had recently broken up with his girlfriend so of course the newly weds had to buy him a drink. It was all smiles and laughter right to the end when we got back on our bikes warmed up from the bourbon and ready to roll back across the city to the next party!

    13/06/07 | Link | Rating: 4.0
    36. Nicole R.
    I'll just confess...hotels make me hot.

    Especially hotels like the W. It's modern, masculine, dark, totally sexy. It seems like the guests--or the guys who stalk the bar/lounges--are strangely good-looking...or perhaps I was under the influence of the sexy decor and seductive ambiance.

    Apparently I was, because I met a great guy there and had a wonderful evening.

    Well, since this is a review of a hotel and not a date night, the hotel is great--service is wonderful. Location is great too, it's right around the corner from SFMOMA.

    03/01/07 | Link | Rating: 5.0
    37. Lisa R.
    Stayed at the W this weekend to celebrate my xx-birthday. Chose the Wonderful Room, which is the smallest room they offer at 300 sq. feet.  Modern decor, (why I chose to stay here in the first place), with rich deep woods, marble bathroom, and the softest beds I've ever slept on in a hotel. I didn't want to get up the next morning and leave all that Wonderfulness behind me, but off to get my party started!

    The W had many packages to choose from, so I upgraded my stay to the Wonder Women package, which ran an add'l $25/night. It was all worth it; Overall, the W provided us with excellent service. Needed room service the first night I was there, they told us half an hour for our order to arrive- we got our food within 20 mins and it was tasty. Bonus!!  The DSL internet, ($14.95/night- not happy with that) cable was broken- called to get a new cable. Within 5 minutes we had a guy in and out and were on our way to surfing the net. Pleasant surprise. Needed additional ice buckets & glasses for my guests drinks, (hey, it was my bday we were celebrating after all), and again, within minutes, there they were. Friends decided to crash at our room, called at 3 am to get an extra blanket (arrived within 5 minutes) and order room service so my friends hang over would go away, that took about 15 mins. More towels needed the next day, one call, they were on it!!!  Must say I was most impressed with the service provided for our needs and their attention to detail.  

    Definitely recommend drinks in the XYZ bar or just lounge about and take in the ambiance the W provided. I wanted a coconut-ish drink and the bartended whipped me up some creamy coconut goodness, extra Bonus points there!!

    Social scene was better than both clubs we went too that weekend, as well as the resident DJ.  Hopefully going back this Saturday night to partake in the environment again.

    Beside the internet charge, (and not even wireless in the room -you can however connect wirelessly in the plush lobby which is what I did the first night), parking is steep @ $46.50/each night of your stay. Hey it is San Francisco after all....can't complain too much as I could have taken public transportation.

    The W San Francisco deserves 4.5 stars outta 5. Gotta Love the W.

    24/07/07 | Link | Rating: 4.0
    38. Veronica G.
    Tonight I'm going to start my formerly extensive knowledge of hotels in or near Union Square to use! As a city chick sometimes you know you're going to get laid. Sometimes you know you're going to get shnookered. And sometimes you know both those things will happen and you really don't want to have to deal with roomates, messes, puke and landlords in the way of ruining your good time!!!!!!!! So with that kind of an intro let me tell you about the W.
    First off, they're staff is very very accomodating. in fact they're perky, crisp, professional service is what swayed me to give them a five star as opposed to a four (or a three). Anyone who is willing to be sweet as pie (even if they're being paid for it) to me and my boyfriend at the time (who thoughtfully showed up at 5:30am coked out of his head! thank god my friends were there but that's another story to tell) deserves some props. Plus the indoor pool is nice. The gym is thoughtful, providing robes, apples and water bottles to all guests (along with an attendant to give you such amendities). The beds are perfect for catching up on some rest (seriously, nighttime nookie is an activity I find hard to resist but I was stifling yawns when loverboy showed up) and the room service is gravy. The XYZ (do they even call it that anymore?) is fun and where I met SF man about town Frenchy  le Freak oh so many years ago. However (incriminating moment here) they aren't too kean on you giving a man a subtle handjob no matter how famous he may be.....(I can always listen to the radio and smile). All in all, not too shabby!

    13/04/07 | Link | Rating: 5.0
    39. Angel R.
    Great room service and very comfortable rooms, especially the beds. Drinks a little expensive at the bar, but the cheeseburger is awesome.

    07/07/06 | Link | Rating: 4.0
    40. spiff e.
    update from another visit (may 07):
    stayed here again, but for a whole weekend this time, and it was pretty great again. during checkin, i was the first to arrive but they wouldn't let me checkin due to security policy since i wasn't the one on the reservation. i got over it though.

    the double-bed rooms are noticeably smaller than the corner rooms, but not cramped. the plantation shutters, comfy beds and great views were still available. and housekeeping did a good job of tidying up after our in-room beer bash.

    the only thing they get docked for is their promotional acura mdx driving service. we made a reservation for a drop-off saturday morning at 8:30AM, but when we went to the lobby and the guys said that the cars wouldn't start until 9AM. but that's not what the concierge nor the sign said!

    initial review:
    one more W to love.  we got a room at the last minute but the rate wasn't as great as i'm sure we could have gotten if we had just stepped outside to book the room online (hence the 1 star deduction from an another 5-star establishment).

    check in process was superquick.  oh, i should mention, since we were checking in late and the rate was a little high, we got free drink vouchers to use at XYZ which was nice.  anyway, the room was awesome!  huge window seats overlooking the city.  loved the plantation shutters.  and since it was a clear night, the city lights were super pretty.  the bed was nice and comfy as usual.  the bathroom was nice and large (compared to manhattan Ws), complete with a bunch of bliss products and free go smile sample.

    great thing about Ws, you can always expect consistently great beds and their bliss products.  and great home furnishings ideas!

    15/02/07 | Link | Rating: 4.0
    41. K W.
    An overrated hipster hotel.  The piped in cooler than cool music incessantly playing in the elevator banks upstairs got to be kind of unnerving at 4am.  The duvets are nice, so is the bathroom.  But, that's because its under the umbrella group that has the Westin.  You're better off saving a little and just staying at a Westin.

    31/07/07 | Link | Rating: 3.0
    42. Marlo G.
    A very clean hotel with a great location, W San Francisco has a warm and highly accomodating staff. Amazing to see how hard core they are about respecting the "do not disturb" sign. Perks include bliss products, a discount on bliss purchases, and priority booking for spa services. The gym and pool are 24/7. All cardio equipment features built in tvs; the treadmill has a fan in it! Some stranger things about the W: each guest room features a "see through" bathroom door...yes, you can see what's going on in there!!! Ice buckets are only big enough to hold 1 of whatever you're trying to chill. And the most annoying feature of the W are the guest rooms' cooling/heating system. I kept waking up in a pool of sweat and eventually found out the air system works by sensor; it shuts off when it doesn't sense movement in the room! Must be a lot of sweaty people at night at the W!!!

    29/06/07 | Link | Rating: 4.0
    43. Matthew C.
    I know Tori Amos likes this hotel, but for me it doesn't live up to the same level of classiness as does other W Hotels. The valet is crazy expensive and the rooms are again pretty standard, though, with deep red linens. Maybe that was because it was Valentine's night. I hear the restaurant is cool, but read my review on the bar! Lots of SF socialites don't mind congregating here. -Matt

    08/12/06 | Link | Rating: 3.0
    44. Grace R.
    I was able to stay here inexpensively through an overbooking an error at another hotel I'd gotten a Priceline deal at.  As someone who has spent a lot of time traveling, I'm pretty fussy about hotels.  I was very pleased by the W.  The W has an eye for detail, and focuses on every aspect of the guest experience.  The quality of customer service was top-notch.  They really should upgrade to better linens, that's my one suggestion for the rooms.  The lounge is not my style, but the hotel experience here was excellent.

    06/04/09 | Link | Rating: 4.0
    45. Greggory O.
    This is not at all what I was expecting. You go through the revolving doors of the W hotel expecting a grandiose lobby or an elegant front desk and instead you virtually run into the bar. Now, they may have another entrance that I didn't notice but it was a little odd. The drinks were priced as expected for a W hotel but the bar staff were more of what you would expect at a pub filled with locals rather than a high end hotel. I'd skip it,.

    26/11/07 | Link | Rating: 2.0
    46. Kim C.
    Eh.  Honestly, not that impressed.  I only went to the bar, I did not stay in the hotel itself.  The decor was what I expected.  Very beautiful, very classy, very chic.  (I can't believe I just wrote chic.)  BUT, the bar itself was nothing special.  Very overpriced.  I really was in the mood for a Blueberry Press and they didn't have Blueberry Vodka.  Weird.  Over it.

    27/11/07 | Link | Rating: 2.0
    47. Teddy d.
    A friend rented a suite for her birthday and we had a night of craziness but You know the W is very deceiving. The lobby and the restaurant (XYZ) /Bar is impressive with a modern look but wait until you get to the rooms. Trust me I didn't see anything modern about the furniture here... and it didn't look any different than the Marriott or a Hilton. And the Pool...what a joke...It reminded me of the pool at the YMCA on Embarcadero. NOT Impressed...will stick to the bar/restaurant.

    29/09/06 | Link | Rating: 3.0
    48. kim t.
    What a beautiful hotel! Last year during my annual dental convention, I stayed here with my colleague.  The rooms are beautifully decorated and you basically feel like you're at home.  the pillows are comfy and the sheets are fresh and crisp and the decor is very pretty.  I always have trouble sleeping at hotels because its not my bed. But the 'w'  did it for me. I slept fine here.  Pricey but worth the stay.

    the overnight parking fee of $45.0O is a bit steep . But my company paid for everything at the time. so whatever..

    30/07/06 | Link | Rating: 5.0
    49. Charm N.
    I'm here a bit too much because they sponsor my company's parties and what not. It's cool the first time and then, eh, what's the point. But has anyone noticed that the black communist looking garb they wear there is similar to the coats the make-up artists wear at Sephora minus the "W" pin! Ok, then, I guess its just me.

    Also be on the lookout for the XYZ chains coming soon to the more affordable metropolitan area near you! development.starwood.com…

    15/06/05 | Link | Rating: 3.0
    50. m s.
    I stayed here for New Year's Eve and had a great experience. I almost booked the St. Regis, but decided I didn't want to shell out $600 for a single night, so I chose the W as a safe alternative, and I'm glad I did.

    We were upgraded from a Cool Corner room to a Fabulous corner room. The Fabulous room was a nice size at 400 sq. feet, much larger than the "standard" W room. Plenty of room to walk around and spread out. Windows all around gave us a phenomenal view of both the city and the Bay, even in the bathroom! The decor was funky and cool, yet understated and classy, and I felt instantly at home.

    By the way, the internet price for a Cool Corner room was $509, but I noticed that if you choose one of the special packages (Bliss or Celebration), you get a better rate of $319 along with all of the extras that are included in the package. Go figure. So with the Celebration package we got a bottle of champagne, a calendar, 2 tickets to the New Year's party (more on that later), party favors, and late checkout for almost $200 less than it would've cost without any extras.

    The service was great without being stuffy. I like that. Everyone was friendly and helpful, especially the concierge and the valet. The room service breakfast left something to be desired, as the bagel tasted stale and the cream cheese wasn't creamy. And the New Year's Eve party that cost $125 a head was one of the lamest things I've ever encountered.

    I would definitely recommend the W, and I will be back next time I'm in SF.

    ETA: As we were leaving, a homeless guy wandered into the lobby and asked us for cash. Since I only had a large bill to give to the valet, I had to say no, and he kept pestering me. Finally he walked away and muttered the N-word at me under his breath. When I stepped outside to get my car, he was still lurking on hotel property (in the carport) and I felt really uncomfortable. I wish that the staff would have been a little more on top of things like that, since it happened WITHIN the hotel.

    02/01/08 | Link | Rating: 4.0
    51. Ben W.
    Ok, so I feel that any W is just a hotel with money spent on ambiance and not so much on Ikea decor or customer service training.  (Give me a Kimpton Hotel any day!) This one is no different, but I have only been to the bar a few times...never stayed there.  This time the bar STUNK...and I mean oder wise.  Took forever to order and get my beverages...and a refill was tough too.  Two of the bartenders were bitching at each other right in front of me and my friend.  I did eat the crepes there though and I could fill a tub with that stuff and eat it all up.  Very tasty which is why they get 3 stars from me instead of 2.

    02/10/07 | Link | Rating: 3.0
    52. Missy I.
    Great front desk Staff, For such a busy hotel they are truly organized and smiling! W O W

    15/04/08 | Link | Rating: 5.0
    53. Yvonne Y.
    I used to like staying here/crashing here (hey I lived in SF and I felt like I stayed here quite a bit...heh. don't ask) but then they got rid of there Whatever Whenever policy because of all the liabilities.  I think technically the concierge desk still says Whatever whenever etc., but they really can't bring candles...they were out of fries, all sorts of things.  
    Whatever.

    09/02/06 | Link | Rating: 3.0
    54. Karen A.
    I expected the design to be outstanding -- as it is with all W hotels.  And the location is wonderful as is the general comfort of the room.  What was a most pleasant surprise, however, was the attentive staff.  I had very noisy neighbors in the first room I was given and after I complained I was moved with no problem (and lots of apologies).  From the doorman to the room service staff to just staff you would pass in the hallways, I was very impressed by their friendliness and concern that you were enjoying your stay.  I'd definitely go back.

    24/05/10 | Link | Rating: 4.0
    55. chaz w.
    I'm still a little dazed.

    Y'know, I'm not much of a fancy-pants. I don't do fancy things, or stay at fancy places. In fact, I've probably never been in a hotel where everything wasn't bolted down. Spending a night at the W was, for sure, a surprise.

    Once we got past the check-in fiasco and into our rooms, the stay was awesome. Dinner in the "extreme suite" was top-notch (natch.) and arrived in courses. Lots of options for every picky eater at our table, from ages 4 to 34. Service was friendly, respectful and helpful.

    When the boy arrived, we grabbed a drink and a sammich at the hotel bar. The bar was a bit of a scene- it was one part cougar-fest and one part bro-party. What a combo... but the club sandwich was amazing, and our wine was topped off for free.

    After hanging out in the suite, the group dispersed into separate rooms. Ours was cozy, clean and fluffy. The bathrooms at the W are phenomenal- fabulous design, great execution, beautiful fixtures. The mini Bliss spa products and Turkish towels were a nice touch. The boy and I both considered "borrowing" the spa robes... but we didn't. I ordered breakfast, which was delivered to our room promptly. I appreciated the ease of checking (where I didn't actually even have to check out) since I had to run off to work (read: the real world) while the rest of the party enjoyed breakfast in the suite. But I was able to grab sample some of the spread- and it was amazing.

    So in short, waking up at the W Hotel will really, really put a spin on your day. And it was just the kind of spin that I needed, after the stress of the past couple of weeks. Thank you, luxury-hotel fairy! You're too good to us.

    28/04/07 | Link | Rating: 5.0
    56. Andrew Z.
    I was disappointed with this hotel. I think the interior of the rooms looks a bit cheap, and the service is just fair. I also didn't care for the food very much. I am somewhat old school about hotels looking for luxury not flash, and W isn't really the type of hotel I would choose to stay.

    18/02/10 | Link | Rating: 3.0
    57. Michael S.
    nice hotel, very trend. In the bar they usually have a lot of old guys trying to pick up chicks. Sometimes it has a nice scene. Expensive drinks bookoo $$. Thrusday's are supposed the 'night' there. Not my scene.

    23/03/05 | Link | Rating: 4.0
    58. SammyWammy S.
    okay its a beautiful place dont get me wrong...

    i like the lounge area...and before this last friday thats the only part ive been to

    but friday night a friend told me there was a dj that was gonna spin world music...so i thought to myself oh yea..that seems like fun

    boy was i wrong...it was horrible...i hated every minute of my existence up there...first of all my friend told me it would be 10 bucks...not bad...as soon as we get there...(1145pm) this girl at the front was like...its tweny dorra...i was like "tweny Dorra???" umm what? yea tweny dorra!! ..it was "twenty dollars" oh okay....

    ...i told her...i heard it was 10, she said no..tweny dorra .i called my friend which was already inside...and she was like...its 10 ...blah blah blah..back and forth...til i had no other choice but to stay since they were my ride home...20 dollars or as she likes to say tweny dorras later and a stamp on my right wrist  and by this point my tolerance for annoying  ppl was at an all time high...we got some drinks after 30 mins standing at the over populated bar area...and the stupid drinks were stupidly over priced for a stupid beer it cost  a stupid 7-8 dollars and for a stupid mixed drink  it was a stupid 11 dollars...WHAT THE HECK....

    so anyways surrounded by all these arrogant "world people"  im down with universality  but not the ones that layer 5 lbs of makeup on their face (female)  and 5 lbs of gel on their hair (male)  i swear if there was a high wind storm the 50 year old trees would be destroyed, while their perfectly brushed, shoulder length over processed  "gel hair" would stay put...unbelievable  

    what kind of human being are YOU? i thought to myself as i was walking through the crowd...and my poor ears were begging for mercy because of the obnoxious sounds coming from the massive speakers that surrounded this place  ....Hey i thought you said "world music"? it was just persian music than anything else....then my advice would be don't label it as world music...you get ppl like ME confused..i confuse easily btw :S

    ugh! i hated every second even more...should have went to the mission where i spend less and still have a good time...or the castro...buy one get one free at badlance.(i think thats how u spell it)

    what the hell..never again...so i go out for a smoke..and go back up the stairs after the smoke...and this person that likes to call himself the "bouncer"...sees me walking in and i flash him my wrist...and he CLEARLY sees it....and he proceeds to want to engage in a superior act towards me and asks to see my wrist AGAIN....so me being already annoyed....shove my right wrist towards his face...and using my left hand...pointing at the stamp...and said "DO YOU SEE THAT...DO YA....ITS RIGHT THERE....DO YOU SEE IT, NOW?" and just walked away...and then he says.."hey dont get smart with me...i'll kick you out...." (in a mike Tyson voice..aww poor guy, ) I slightly felt sorry for him..but that quickly faded when i realized what he was saying....so i turned back  and said "kick me out" but he just sat there..with nothing else to do...but to pick on the next person...only  to feel as if his little self feels like a powerful person...

    never again...W hotel for parties...NEVER...only lounge...thanks...buh bye

    06/04/09 | Link | Rating: 1.0
    59. Aimee C.
    What I love most about the W Hotel is the clientele that they cater.  The rooms are exquisite with soft cushy beds with down comforters but the amenities are what make them stand out.

    The intimacy pack in minibar, the cute little GoSmile packages in the bathroom and the Bliss Products. They pay attention to details and I love the idea that you can pounce upon the W Hotel without any luggage and feel right at home.  

    PS. there's a secret little outside area.. if you can find it.. i'll give you a gold star...

    17/02/06 | Link | Rating: 4.0
    60. Jeremy S.
    Comfortable and stylish rooms. Lobby is extremely loud at night because of the XYZ Bar. Rooms are pricey ($200's per night).

    20/10/04 | Link | Rating: 4.0
    61. Julie O.
    I am giving the W Hotel one star because the hotel itself is awesome but the customer service is severely lacking. I got the run around when trying to schedule an appointment to view the W hotel as a wedding venue. The event coordinator was not able to commit to a date to show me the place and never called me back when he flaked on the first appointment. Don't they want to rent this place out?

    18/11/10 | Link | Rating: 1.0
    62. Frederick F.
    I'm an Ian Schrager guy but I will take a W if necessary.  On that note I would have to say that the W-SF is a home run.  Funky, cool, good food, convenient.  Well done.

    06/01/08 | Link | Rating: 4.0
    63. DeeLuxe 1.
    I love love love this Hotel....it does not matter in which city it is always Fab : )   I love the complimentary green apples that are at the reservation counter LMAO...they taste especially great after you are drunk ...The bed is to die for you dont want to leave the hotel : )

    29/10/08 | Link | Rating: 5.0
    64. Audrey B.
    Hung out at the downstairs bar for a few drinks. It's a nice place - right in the lobby, but doesn't feel like you're drinking in the lobby of a hotel. They have curtains all over the place that give it a secluded feel. The service was good, the drink menu was a drink menu, and the bartender was nice enough to give me lots of quarters so that I could feed the meter. By late afternoon there were a bunch of people hanging out, and the scene was chill....

    05/11/07 | Link | Rating: 4.0
    65. Sheren H.
    we first stayed here on march 2005. we're really impressed by their decor.

    fast forward 3 years...
    we're even more impressed.

    the new decor truly brings out the "oooohh" and "aaaahh".
    the room is just really really really nice.
    we want a room like that in our own place.

    room service was good too. staff were always friendly. the city view was mah-velous.

    wish we could stay there everyday.

    17/03/08 | Link | Rating: 5.0
    66. Sara B.
    Swankity Swank Swank. Huge bed, great views of the Bay Bridge and SoMa skyline, Bliss products in the room.  Awesome service - only complaint is that for all the $$$ you throw down on the room, you don't even get complimentary music on their awesome sound system. Just the porn music when you turn on the TV is free, everything else is $9.95.

    28/09/07 | Link | Rating: 5.0
    67. Karman L.
    O god.  I can't believe I'm writing a BAD review for the W Hotel.  I guess I've been spoiled by other W Hotel (W Montreal is the BEST)..

    Where should I start?

    BED - I guess one of my biggest disappointment is the W BED or lack there of?  W is known for the W Bed (Fluffy White Cloud bed you just sink into it)  So when I got to my room in SF for a business trip, I thought the bed was very typical, not the fluffy type bed at all.  I didn't think much about it, since I haven't stay at a W for awhile, maybe they changed the bed.  Then I actually looked at the mattress, it was a Sealy Beautyrest (Starwood).  W Signature Bed is made by Simmons ( whotelsthestore.com/item… )  
    I talked to the front desk, the supervisor assured me that was the W Bed (Simmons), but then changed her mind when I told her about the Sealy mattress.  Then the guy do room setup told me that Sealy is the W Bed older version and they are in the process of updating to the new W Bed (Simmons) within the next 3 weeks.  They offered to add a feather bed to make me feel better.  
    So just to be sure, I called W SF again and asked them about the W Signature Bed, the guy confirmed with me that ALL the rooms have the LATEST version W Bed (Simmons).  
    Well...I was going to buy W Signature Bed in SF.  I guess I won't be buy it anymore.  I wish they can all stick to one story, maybe I won't be as mad.  

    CUSTOMER SERVICES-
    -XYZ Bar - I called twice before my arrival to arrange a "happy hour" gathering at the XYZ bar, no one called me back.  
    -Doorman-There was no one at the front door on Sunday, I had a couple luggage and it was hard to open the door and dragged them all in.
    -Upgrade-No upgrade (I'm Business Preferred Guest) They said they were all sold out, but somehow they were able to upgrade my co-workers room even they checked in after me.  
    -Bed-They were going to give me some free points (enough for half a day stay-how generous) for the "Bed" situation.  Nothing in my account yet.  
    -Room-There was water dripping in the bathroom, they said the bathtub upstairs didn't work, that why it's leaking to our bathroom.  

    ahhh---I feel much better now.  I'm sure I sound like a real drama queen.  I hope no one has to go through the same thing!

    At the time of check out and my many complaints, front desk person said she will credit my account with an additional HALF day worth of points (Why Half a day of points...I have no idea...Do they actually want me to stay again at a W for half a night? or they hope I will never stay at a W again?)

    7/24/2007 - Called back to the hotel front desk to find out why they never credited my account with the additional points...manager said he will call me back in a couple days after he follow up with the individuals.  But I never got a call back.  At this point, I'm not sure if I really want the point to stay at a W Hotel again.

    8/14/2007 - Called back to the hotel again, spoke with guest relationship manager, and explained to him about my complaints.  He was extremely nice to listen to me blah blah blah.  He said he will follow up with his staff, and he will credit my account with the additional points.  I will update this again when the points hit my account.  Maybe I will give this 2 stars!?

    16/05/07 | Link | Rating: 1.0
    68. Julie S.
    This place is awesome. The decor, cleanliness and service is SPOTLESS. DECOR DECOR DECOR, it ROCKS. The bar/lounge and restaurant on the lobby floor are really nice. Even the sidewalk outside the hotel is sparkly and pretty! The rooms are so cute- very intriquitely decorated, the bathroom is luxurious, love the mini Bliss products, and the BEDS are SUUUUPER comfy- like sleeping on a cloud. The ony small con is the size of our room was a tad small, and it was quite pricey, but darn it sure is a good experience.

    28/09/08 | Link | Rating: 4.0
    69. Jennifer C.
    I honestly didn't enjoy my weeklong stay here. I was not really impressed with the small room. The amenities weren't all that great and I was really annoyed with the throbbing music and dark club lighting, even at 8 in the morning. The staff was accomodating, but nothing to write home about.  The pool area was decorated nicely, but the loungey sofas were kind of odd. The Westwood W has a much nicer pool area (yes, I realize that is LA) but I would expect something a little more than SF's.

    02/08/08 | Link | Rating: 2.0
    70. Sarah F.
    I really am a fan of the "W" hotels.  In Honolulu, my girlfriends and I went to the club nights there quite frequently.  When I came to this W, I felt very much like a grownup.  The drinks are consistently good.  It's a good place to people watch, spend time with friends, or go to after a nice dinner.  They have an upstairs and well as a downstairs bar.  You just can't go wrong with the W.

    25/01/08 | Link | Rating: 4.0
    71. Sheyla L.
    I just love the W hotel San Francisco. The service was excellent! The rooms are a good size with modern decor, and really  comfortable beds .. I will definitely stay at the W again...

    06/01/09 | Link | Rating: 4.0
    72. Katie F.
    The W is like, the 'it' hotel if you looking for a place that will impress with a bit of pretension and a "I'm not trying to be cool, I just happen to stay at really cool hotels with really cool entry ways, with other really cool people."  The entry way even has a scent that they change seasonally.  The vibe is a bit futuristic and avant guard, but if they don't continue updating their look, it will quickly become passe.

    09/10/07 | Link | Rating: 5.0
    73. Vince D.
    W expectations met of this W hotel.  Great location, service, etc.  XYZ for dinner was NOT worth it.

    20/02/09 | Link | Rating: 4.0
    74. Cathy T.
    I might be biased because this is where I stayed for my bachelorette party but this is a GREAT hotel. Comfy bed that fits three people! Lovely rooms that are hip and trendy but not sacrificing comfort and such sweet service. I arrived to champagne and chocolate covered strawberries and it just got better from there! The staff was even nice enough to run up with hairspray for one of my friends! A lovely place to stay!

    06/08/08 | Link | Rating: 5.0
    75. Susan K.
    The W Hotel Bar - Always a dependable place to go anytime year around! I find myself here, mostly for some work event and during the weekday, this place is almost always packed with a very precise advertising/tech business crowd, looking to grab a drink before or after an event. Ambience is the typical swanky W music and vibe. During the holidays, it's actually a pretty good place to take out of towners and grab a drink over the fireplace by the lobby.

    23/12/08 | Link | Rating: 4.0
    76. Nenette Y.
    4 stars for the bar, 2 stars for the rooms = 3 stars awarded.

    I think the rooms could use some colour... I'm all for the stark look, but the brown and beige/white tones looked tired to me. I've been to The W's in NYC & San Diego and they were great (they've got the views and the sandy beach theme going for them). I also think SF's customer service could be improved.. they seemed very uninterested in their guests. For instance SD made their guests feel like they were the only guests they had.

    I just wish The W in my city were as nice... Bar area for happy hour is still fun/trendy, though, and I enjoy the DJ spinning.

    31/08/06 | Link | Rating: 3.0
    77. FrancEs K.
    I love W hotels.  The decor and ambiance of the place just gushes with yuppieness.  The Bliss Spa was definitely a blissful experience as well.  The suites on the upper floors are amazing and lavish with great city views.  The regular rooms were nice as well but a little on the small side.  I would definitely stay here again.

    18/03/08 | Link | Rating: 4.0
    78. becky f.
    The first impression of their front desk staff was not impressive... reminded me of the Abercrombie staff who believe that they are there to simply look good and mingle amongst themselves.  The first chick I talked to wasn't the least bit friendly until I stared at her... really now!  Otherwise, the room (with 2 double beds) were fine... kinda smallish.  Yes, loved the bath goodies but what's up with the tp being so far away from the toilet?  Oh well, at least the shower pressure was good.

    I would have to say that their beds were THE most comfortable things I've ever slept in... and I def needed the rest after going out for the bachelorette party.    Hmmm, would I stay here again?  Maybe not at this location, but man, those beds... they're worth it.  (they cocooned you but managed to remain firm enough for me)

    I'd stop in the lobby for some cocktails tho... and on Wed they have "Sip & Splurge" when they serve really good wines with free canapes (apps)... and maybe for brunch at XYZ... fairly reasonable.

    13/04/06 | Link | Rating: 3.0
    79. Travis R.
    I've stayed at a number of W hotels... I like them, the standard non-suite/corner rooms are painfully small, fabulously decorated and generally overpriced pending any internet specials.  San Fran is no exception.

    Our "spectaculor room" was small as hell but at $162/nightly it was a steal and I have no issue with it.  Room service was relatively prompt, nothing to write home about and overpriced but worth not having to drag my vodka soaked ass to the cafe for breakfast.

    Bliss products are nice, but I smelled like a can of Lemon Pledge when I left for my day.   I wish the bathrooms had real doors instead of the sliding fluted glass thing.

    Despite my bitching (it's a talent) I did enjoy my stay and I'm sure I will again in the future.  Glad I didn't have a car though, close to $50/day for parking with taxes and such.

    28/12/08 | Link | Rating: 3.0
    80. Natala M.
    Consistently great service -- whatever, whenever.

    I have stayed here for over 20 nights. It's hard for any hotel to be perfect all the time -- but the W SF is consistent and I appreciate that. I like the rooms -- they were redone in late 2007. The turquoise blue bed covers, the cloud shaped mirrors, the window-seat bench, and those funny glow Buddhas all make me happy each time I enter the room. AND the beds are *great.*

    I also appreciate the fresh (always green) apples in the lobby, the free wi-fi and the wonderful concierge and amazing parking staff (my car is always ready!).

    Things that make this place a 5-star:
    - free bottled water when you pick up your car.
    - a gym + pool + bliss spa w/ free towels, water etc.
    - i pod docks in every room (i use it for charging, the sound isn't great)
    - free lobby wi-fi
    - when they call you for a morning wake up call they say "Sorry to wake you from your dreams, but its' time for your 7 am wake up" and then they offer you a 15-minute follow-up call. I love LOVE the 15-minute follow-up.
    - they have a policy of "not moving" stuff when they clean your room. SF visitors are more picky so they are good at leaving newspapers and things where you left them -- if you want more "organizing+cleaning" call housekeeping and they will adjust. I appreciate that they think about this!
    - They provide face wash and it's great (made by bliss). I hoard this stuff and it's the only thing I use. Most places just say "use the soap" but they actually have a specific face wash. love it!
    - you get a 50% discount on parking if you are driving a hybrid
    - XYZ is always fun and creates a good vibe. It can be nuts when there is a conference at Moscone (but that usually means parties...)
    - The mini-bar has pink champagne.

    27/04/08 | Link | Rating: 5.0
    81. Jessie J.
    i think ya'll are haters.  we had a lovely remodeled room on the 29th floor with an awesome view of the bay, high thread count sheets, bliss bath products, friendly and on top of it staff, convenient location...  what more do you want? also the facilities with regards to rentals for weddings and whatnot are really interesting, unique spaces.

    also, the xyz restaurant is really delicious.  like, i will actually come back here to eat when i'm not staying at the hotel.

    16/09/07 | Link | Rating: 4.0
    82. Mike P.
    Beautiful hotel. Love the modern look, but the W Hotel In Westwood (LA) is far better than the one in SF.

    I stayed here for new years 3 years ago. At 6AM, the security guard pounds on our door scaring the sh-t out of us. I open it and he says I need to step outside and explain where all the noise is coming from....   WHAT THE F-CK? I was sleeping.... sleeping soundly and this cracked-out security guard Bubba wakes me up when I paid $300 something for one night. F-ck that!

    I complained about it when checking out in the morning and demanded that they compensate me for how poorly I was treated. They gave me $20 off of the parking fee... which was disgustingly high already. I never received an apology. Great customer service, NOT!

    Good thing I stole all their soap....

    27/11/05 | Link | Rating: 2.0
    83. Ernie P.
    How can one not enjoy Happy Hour here at the W hotel?? Beginning to find myself here at least once per week having a drink with friends or new friends. The decor is nice but yet casual. I love the crowd that comes into this venue. Often there are special events that requires RSVP like book signings and free wine tasting by bottlenote. The drinks are pricey, but it does comes with the coziness of the place which comes with a fireplace and sofa to just kick back while enjoying a cocktail. Cheers!

    19/11/08 | Link | Rating: 4.0
    84. Rochelle N.
    I didn't stay here because I'm local, but I attended an art and wine event here.  The hotel itself is modern and has a vibrant, clean energy that I love (even if it is a little hoity-toity).  The hotel manager and sales staff are friendly and schmoozy and a hoot to chat with.  I LOVE the giant egg shaped lights in the XYZ bar.

    05/02/09 | Link | Rating: 4.0
    85. alexa c.
    Alright, I stayed at The W years ago but I'm sure my review still stands as this is a top notch establishment. The W always manages to impress me with their fab decor and hip ambiance.

    I crashed in a friends room that night, gotta say this was by far the MOST comfortable hotel bed I have ever slept in!!!! The rooms are very nice, clean and comfortable.

    If I were to open up my own hotel/guest house, I would want something similar to The W, though mine would be much smaller and more intimate.

    04/01/07 | Link | Rating: 5.0
    86. Catie N.
    I really enjoyed staying at this hotel. The bed was the most comfortable bed I have ever slept in. I stayed in a corner room and there was tons of space throughout except for the entrance way. It was a little snug. The service at the front desk and valet was great. The hotel is only a few blocks from major shopping areas and starbucks is right across the street. I would definitely visit again.

    07/01/09 | Link | Rating: 4.0
    87. Megan G.
    Window seats are big enough to sleep on!

    I like how music is playing when you first enter your room.

    23/02/06 | Link | Rating: 4.0
    88. Linda C.
    I'm not a fan of the W's in general because of their smaller rooms and some of the more juvenile decor but the service here was so excellent that I had to point it out. The beds are, of course, very comfortable as well.

    20/07/09 | Link | Rating: 3.0
    89. Spratt M.
    *Note: I've always crashed here with on-the-clock friends or tagged along for a mileage-point blowout. I guess I'm one of those people who'd still like to be treated nicely even though I'm not rich.

    The gratifying thing about the W is that they've never charged for all the $85 turkish bath robes that have gone missing from their room. (Note to any W staff reading this: it wasn't me. I still have my $20 terry from Tar-jay.) Reasons for minus one star: The walls are way too thin for small children to be allowed unless they are muzzled until at least noon. And why a glass door to the bathroom? Can't it be frosted? Can't it have a curtain? And why isn't there a vanity mirror outside of the bathroom? I had to do some makeshifting with the bench and the mirror by the door. I am, though, glad for the switch to Bliss from Aveda because the Aveda shampoo combined with the hard water left my hair way too dry.

    I think the bar may be a bit L to the AME. Weird mix of richies and tourists, so no one really mingles, the music is both un-deanceable and un-talk-overable. But, nice place to drink for free. I like the downstairs better than the upstairs.

    I've never had a problem with the staff or felt like they were acting too big for their britches. The bellman was nice enough to bring me my suitcase from coatcheck so I could rummage through for my stupid credit card, and then I literally had to call him back to give him a tip.

    01/01/07 | Link | Rating: 4.0
    90. Poochie M.
    I'm glad I have rich friends cuz this bar is expensive.  $59 for a margarita, two glasses of wine and a glass of bubbly.  The vibe's pretty cool though.  Bathroom was messy.  Maybe they could spend some of the profits from all those overpriced drinks on a janitor or something.  Maybe.

    09/12/07 | Link | Rating: 3.0
    91. Angela N.
    celebrities you MIGHT see here: clients #1-8, Ashley Alexandra Dupre

    enough said.

    04/04/08 | Link | Rating: 2.0
    92. Liza P.
    Oh I do love the W, but unfortunately the service in this one is just NOT good.

    So last night I was in SF with a few dear friends of mine who flew in from New York for a couple of nights. We are all staying in Palo Alto, but were going to spend the night in SF, obviously at the W... The Platinum Starwood Hotel membership implies automatic room upgrades, which means that we should have been automatically upgraded to the biggest suite in the place.. which could not be done because the front desk refused to do so without the main manager, who was off for the night! OUCH! Star off!

    Then, when we realized that it was after 2am in SF, I called WhateverWhenever [one of W's best features, usually] and asked them to send up a bottle of Greygoose... and they REFUSED, blaming it all on laws! It's WHATEVER WHENEVER, so WHY is there a time limit? The guy on the phone could not even articulate how sending up a bottle is SO different from a request for room service to come and refill the minibar. Bad news, star off!

    And finally, one more star off for the trauma of being treated like this by the W. Is there nothing holy?!

    23/12/05 | Link | Rating: 2.0
    93. Coco L.
    Their bar is nice, and they don't hassle you... good for big group

    08/02/09 | Link | Rating: 4.0
    94. Evan Z.
    Great boutique hotel with a well appointed room.  Please be aware that parking is either $38 or $48 depending if your car is a hybrid.  Room service has a 20% charge, a %15 Tip and a $3 delivery fee.  After 11:00PM, the menu changes.  Movies are $19.95 and internet is $14.95 for 24 hours.  A $200 hold is put on your debit card.  The room was very comfortable and modern, albeit in Ikea-land.  The king sized Simmons mattress had a great pillow top and plenty of pillows.  The Tivoli radio had an ipod dock, but it couldn't recharge my iphone 3GS.  The 32" LG LCD television had only about 10 HD channels including HBO, but no channel guide or an HDMI port for your laptop.  The shower had a nice head with three settings, but not enough water pressure.  The glass counter with koi fish was nice, but was scratched.  The Bliss brand toiletries were great, especially the soap and shampoo.  Nice bathrobe, but two would have been better.  The climate control was nice with three fan settings and a back light.  Plenty of magazines and books to read.  A fully stocked bar.  FYI: The liquor store's little bottles weren't much cheaper than W's, so your best bet is to bring your own.  The 24 hour pool and hot tub access was great, but the glass enclosed room was freezing.  The pool is less than 4 feet deep and the hot tub was only big enough for 4 people.  The XYZ bar was packed on the weekend with a DJ spinning.  Very Vegas like feel with colored spot lights in the elevator hallway with electronic music playing and a trippy 3-D picture in the elevator which requires your key to use.  I paid about $160 a night with tax booked on Hotwire, but I didn't know what 4 star hotel it would choose.  I would recommend staying here for less than $175 a night.  Stay away from room service and park down the street for $25 to $30 a night!

    07/09/10 | Link | Rating: 4.0
    95. Nicole M.
    Hands down one of the coolest spots to stay in, in SF! You mos'def need to hit up the XYZ bar. The raspberry mignonette they serve with the oysters is to die for! Oh and don't forget the tasty frittes! Hooray for high cholesterol!

    20/06/08 | Link | Rating: 5.0
    96. Vivian W.
    I spent $330/night and an extra $45 for overnight/valet parking to get the following:

    - Casual, unprofessional service:  If I'm paying that much for a hotel room, I expect the service to be extremely attentive and professional.   I called before my arrival to request early check-in and late checkout.  I was told I wouldn't be guaranteed early check-in, but the hotel was not busy that day, so it shouldn't be a problem.  I told them I would arrive around 11am.  I arrived around 11:30 and did not get a room until around 1:45pm.   The man at the front desk was very unhelpful and didn't go out of his way to make us feel like we were taken care of.  When I called down to the front desk from my room, it would ring for about 1 minute before it would be transferred to the "Whatever, Whenever" lady...who then would transfer me back to the front desk.  "Whatever, Whenever"??? please.  Their slogan should be "Oh, you have a problem?  Whatever."

    - Slow bellhops: We were told we would receive our bag within 5 minutes and we waited for about 20.   If you know you have a lot of bags, don't tell me it will only take 5 minutes when you know it will take longer....I'll just end up getting irritated/pissed.

    - No toiletries:  We get to the room and there is no soap, shampoo, conditioner, lotion...nothing.  I had to call them to bring it up.  Pathetic.

    - "Business" center:  I needed to print some things out and they charge like $1 per printout and $15.95 for 15 minutes of internet time.  What a joke.  What made it worse is their unbelievably slow internet...it was like dial-up slow.  ugh.

    - Slow, reckless valet:  We were told when we arrived that it would only take about 5 minutes from the time we requested the car for it to be pulled up.   Their "valet" section is a teeny tiny alley that can tightly fit two cars side by side.  Problem is, the cars are packed in a line in both directions....meaning, you aren't going to get your car anytime soon.  Each time we waited for our car, it was like 15 minutes.  When I finally checked out of the hotel, I looked at my car, and there were 3 dents on the side of my car.  I am ANAL about my car, so I know when something's not right.  It's one thing if I parked it and this happened, but I'm paying these guys almost $50 a night (not including tip) to take care of it and they treat it like crap.   I was LIVID.  This guy tried to apologize and take pictures of the dents with his polaroid camera.  None of the pictures came out...I have no idea how the claim is going to turn out.  

    I really thought it would be great since I had a wonderful experience at the W at Times Square in NYC. I can't believe I wasted my money on this kind of treatment.  I would not recommend coming here at all.

    25/11/07 | Link | Rating: 1.0
    97. F K.
    (for the bar)

    white branches + french martinis = 5 stars

    06/04/09 | Link | Rating: 5.0
    98. Julia H.
    It's a very nice hotel. I stayed in one of the rooms when it open in the first year.  The rooms are a bit on the small side but it has all the nice modern amenities.  

    The bar and lobby is always a scene.  The service is very good.

    If you're ever in Mexico City, check out the W there in Polanco district.  That one is over the top...just a beautiful hotel...very chic.

    11/06/07 | Link | Rating: 4.0
    99. Gabriel B.
    It's a "W", not great but very nice. I like this one especially because its location is not quite in the heart of downtown but close to everything. Its directly in front of the Moscone, so if you have convention in town this is perfect. The bar downstairs is also nice, the rooms are what you would expect, clean and reasonably priced.

    13/06/09 | Link | Rating: 3.0
    100. F B.
    Apparently walking on your hands through the lounge will get you kicked out.

    All in all, pretty good for a night out pretending you are high class, until you leave drunk, broke, and have to fish in your shoes for emergency sweaty cab money.

    21/06/07 | Link | Rating: 4.0
    101. Jonathan C.
    The W in SF is way cooler than the one in Atlanta. Lots of eye candy, the DJ, she was totally rad mixing some wicked tunes. Be sure to bring lots of cash cause the place isn't cheap for drinks.

    They are always playing back a fashion show on the TV monitor. The mood is definitely chic, elegant, and stylish.

    21/06/07 | Link | Rating: 4.0
    102. Angry Mob Z.
    This place is really pretty, the rooms are nice, and the view is def beautiful, but it is sooo expensive. Everything from the room to the bar downstairs is expensive. But hey, it is San Francisco. What else can you expect? I stayed in one of the mid priced rooms so I thought it was a decent size and the bathroom was really nice as well. Gorgeous View!! The front desk staff seemed confused in general though. They were not helpful when I stopped by to ask them about booking a room for several months out when I was going to be back in town. It was almost like they had never heard of such a thing... wow...

    21/05/09 | Link | Rating: 3.0
    103. danny e.
    Room 2814... you really made me hot. The views you provided gave me a stiffy.

    30/06/08 | Link | Rating: 5.0
    104. cecille p.
    how can i forget to review this super nice place..since the day it opened, a  very cool n classy plus very accessible for meetings tor afer  hour hangout...service is very professional

    02/07/11 | Link | Rating: 5.0
    105. Carrie F.
    Stayed here using Starwood points. Glad I didn't have to pay cash for it. The hotel is okay, a little loud in the lobby. My bed was comfortable at least. I didn't think the service was good at all. I couldn't even get anyone to answer the phone when I called the "whatever, whenever" line. One morning at breakfast I literally waiting 30 minutes for a bowl of oatmeal. This was my first time staying at a W hotel and I won't hurry back.

    10/12/09 | Link | Rating: 3.0
    106. Michelle G.
    The W has always been a chic stop during travels but the redesigned rooms at the W San Francisco have taken some of the polish off the brand.  It's too narrow a statement.  

    XYZ and lounge areas are still classic W hotel.

    12/01/10 | Link | Rating: 2.0
    107. Michael G.
    Okay, I've never stayed here but I've drank plenty at XYZ (particularly on 1st Thursdays after the SFMOMA kicks us out)

    There are plenty enough reviews too but I just wanted to put this out there:

    A couple of months ago they hosted a "Dog Tails & Cocktails" event on their patio to benefit Pets Unlimited (on Filmore). It was great, like 150 people and 100 dogs swirling around on the patio high above SF. It was so convivial and so hilarious, Tons of free booze, food, doggie treats and free pictures by pro fotogs. So I want to lay a big thank you to them for being the kind of place that does that kind of thing.

    Also, a while back a buddie "borrowed" about 15 Turkish bath robes for himself and friends during a party there and he's still a free man.

    So, thanks W SF, you rock!

    31/07/06 | Link | Rating: 4.0
    108. J W.
    The W hotels that I visited (especially in New York) has always been modern and trendy, but for the first time in my life that I have to say,  the W in San Francisco is the worse ever!!! It really gives W Hotel a bad name. Three words, " tacky tacky tacky!!! The room that I stayed at was the "fabulous" room, not so fabulous at all!
    The flat screen TV unit is not aligned to the center of my king size bed. I had to tilt my head a bit to view the damn TV! Bad structural planning!
    There is this tacky LED mini-Buddha figure placed in the shelf unit by the TV that changes color! Similar to the one that you can  buy at Urban Outfitters! Who is the interior designer?!
    The dark brown wooden headboard was decorated with abstract like pieces of mirrors, two pieces of these mirrors were decorated on the ceiling as well! Geez, talk about outdated!
    Window shadings were wooden made, I have to manually adjust the shades up and down myself! Oh My God, am I in the 80s?!
    The lobby decor and ambiance is sexy and trendy as usual of course, but don't be fooled, once you step into the elevator, it will act as a time machine and  take you to your room in the late 80s or early 90s!
    I would give this review only one star, but I gave it two simply because the customer service is in fact great.  
    If you choose this hotel as a romantic get away, DON'T!

    03/09/08 | Link | Rating: 2.0
    109. Julia K.
    i've always loved w hotels for many reasons. first off they are dependably clean, never hackneyed, never too corny. no w ever smells like a hotel, their minibars are always amazing, the heavenly beds will be my next mattress purchase.

    however, i love this w hotel for two reasons:
    1) their club sandwich: this midnight delight was discovered a few years ago when i stayed for a "conference." (i say "conference" because at this point in time i was "employed" by one of the internet megacompanies that gives away ridiculous freebies to their "employees." suffice to say, i actually attended maybe 1 meeting the entire time). i had one club sandwich a night while i stayed there. this sandwich is enjoyable at all points during the day, and more satisfactory than most of the other items on their menu.
    2) i can relax here in peace during conferences at moscone. there's usually a nook i can hide in to tap away at the crackberry, cool drink at my side.

    09/09/08 | Link | Rating: 5.0
    110. Ferny C.
    I've stayed here twice and am going to stay here again in a few weeks and I am excited! This is one of my favourite parts of going to SF to visit. The staff are super super friendly, and we even get to bring our (small, non yappy, very friendly, very well trained) dog.
    The beds are so soft you'll fall asleep in the middle of the day with the beautiful city view and the best part of this place is that you're on the same block as the SFMOMA!!
    I love the W so much that my girlfriend and i are taking our moms to the W mexico city this summer. Can't wait for that!!!

    08/12/07 | Link | Rating: 5.0
    111. Moko S.
    ordered a $14.00 mojito at the W and i had to crush my own mints and squeeze my own lime. wth. no likey

    17/04/11 | Link | Rating: 2.0
    112. Min T.
    The room was a little on the small side but for the superb rate of $209 a night on a Saturday night, we snatched it up (thank you Orbitz!).  

    I love the modern swanky bed linens and decor.  And the Bliss products!  Mmm, Bliss products.  

    I was a little bummed out I didn't have a chance to check out the spa or the work out facilities but I spent more time in the restaurant and hotel bar.  

    The beds were super comfy!  

    Overall, I like the W in Union Square better in NY but would stay at the SF one again.

    19/06/07 | Link | Rating: 4.0
    113. Kasi S.
    The XYZ bar is great for afterwork and I have met several people that turned into good business contacts as well.  Great for networking and the french fries are fantastic.

    09/03/09 | Link | Rating: 5.0
    114. Gina T.
    I actually live in SF and was on a "staycation" with my sister using up a free night that I had.  It is a great location - lots to do, see and eat right outside the door.  The room as at most W's was small but everything in it is so nice.  We got upgraded to a corner room with a great view of Yerba Buena.  There is a pool that it not really highlighted on the web site.  It is indoor but there is an outdoor area adjacent but it was covered for a party when we went.

    17/09/09 | Link | Rating: 4.0
    115. Meridith H.
    Great hotel in a fantastic location.  The rooms with the oh so heavenly bed were huge in comparison to other big cities.  We even had a sitting area in the corner with a view of the bay bridge!  Whoa!  Also, we enjoyed the Living Room Bar and even made a friend.  All in all, I highly recommend this hotel.  Alberto, the concierge, was great when we arrived late and hooked us up with a wonderful restaurant.  The other concierge could have cared less the next night...very apathetic.

    Only complaints - you can see through the bathroom door.  Although my husband and I are very close, we still like our privacy.  The un-chu un-chu music playing by the elevators 24/7 was a little annoying at 9am.  Other than that, we loved our stay.

    30/08/06 | Link | Rating: 4.0
    116. Charles C.
    I am big starwood fan.  So natrually, the W hotel is probably the best hotels to stay if u are a member.  You really cant go wrong with the W.  Nice and hip with the single best reason to stay is getting free Bliss products.

    25/01/09 | Link | Rating: 5.0
    117. Mi M.
    Only reviewing the bar, mind you. Although esthetically pleasing, my GFs and I came here for a post-MoMa cocktail. I had to chase down the waiter for a menu and then it took 30 minutes between the time we sat down and actually had fruity beverages in our hands. Needless to say, the waiter got a meager tip from moi. I'm no princess, but in a hotel like the W, I expect better.

    18/07/08 | Link | Rating: 1.0
    118. Sophie D.
    Sexiest hotel there is. There is always something happening here it seems, so it is more than simply a place to sleep.
    And even if you aren't staying there or going to some sort of event, just hang out in the cool lounge and listen to samba or trip-hop. Or get a drink at the bar and check out the attractive clientele.

    This place is just SEXY. I even want to get it on in the bathrooms here. It's safe to say just about every part of the W Hotel turns me on.

    25/03/07 | Link | Rating: 5.0
    119. Sienna G.
    Who wants a wonderful bottle of prosecco on the house?  A view of the Bay Bridge at night?  A bed that envelopes you in a luscious hug?  To be called by name everytime you call from your room?  And the list goes on...

    My boyfriend and I stayed at the "W" for our anniversary.  We decided to arrive at the hotel earlier than the 3:00p check-in just to drop our bags, so that we could easily walk around the city.  When we walked up to the front desk, we were conveniently informed by Michael that we could actually now check into a room with no worries.  It was 11:00am!  How nice!

    We walked into the room and were taking back by its crisp, clean white walls and bedding; deep, dark wood furniture and smooth, perfectly "W" music streaming through the CD player.  We sat on the window banquet and took in the view of the city from Rm# 2308 and stammered 'wow wow wow' over and over again.  

    Having decided to go to Brunch at Dottie's (read my review) we left the room...a few hours later we entered the room again this time to find a most unexpected surprise - A BOTTLE OF PROSECCO ON ICE, TWO CHAMPAGNE GLASSES & A CARD, which basically said "Thank you for deciding to spend your special occassion with us at the W Hotel and Happy Anniversary!"  OMGoodness - are you serious?!?  YES!

    The kindness did not end our entire stay...I requested a lint remover and while during the first conversation the front desk reported they did not have any on hand, after finding a box filled with them immediately called me back, apologized and sent one up to me without charge; calling for the bag attendant to keep our bags when we checked out was without hassle; and connecting to the free wifi on the 1st floor was a breeze.

    W is for WORTH IT!

    Enjoy!

    26/02/07 | Link | Rating: 5.0
    120. Matty K.
    After staying at W Hong Kong, I was ecstatic to realize there was a W in SF as well.  I can honestly rate W Hong Kong as the best hotel I've ever stayed at.  My experience with the W Hotels have seriously been marred.  It was small and the service is seriously lacking.  Not sure what or why, service was ungracious and snooty.  I think the only reason the check in attendant didn't straight up ignore me was the person I was with seemed to have been there many times and the computer system must have stated it as she said "welcome back."   The neon Buddha in our room kept me up.  The shower and toiletries are great as they're Bliss Spa products, and love the view from our corner room.

    08/08/09 | Link | Rating: 2.0
    121. Kristen R.
    I'll admit that I thought that the hype around The W hotels was just a bunch of crock. BUT, it being right across the street from my office I was very curious. When the man of the moment rolled into town and got a room there, I was unexpectedly surprised at how much I liked the place. The whole vibe of the place was absolutely charming, metro and and chic. It smelled wonderful in the lobby, if you want to even call it a lobby, it was more of a lounge area that I could've slept in if there wasn't a room.

    Their beds are amazing, with a down comforter under the sheets, literally sleeping on air! The view from the room we were in looked out at the Bay Bridge and was incredibly romantic. The decor of the room was comforting and it didn't have that sterile smell that some hotel rooms have. Everything was clean, and I was more than happy to spend a majority of time there. If I could live there, I would.

    It also helps that their staff is incredibly nice and pleasant. I had to get a room key from the consierge and they were all busy but the doorman who saw me waiting politely asked me what I needed and if I needed a cab or anything and then told me that I would be helped as soon as possible.

    With such a polite staff, incredible ambiance in every aspect of the hotel, and the perfect room to have some alone time, the chic, metro trendy, yet homey W is the place!

    23/11/07 | Link | Rating: 4.0
    122. Alex L.
    gotta love the drinksssssssssss!!!!!!! and free booze!!!!!!!!

    19/10/11 | Link | Rating: 5.0
    123. Lily W.
    You can often find me having drinks (and dinner) at the W Hotel lobby bar at different nights of the week.  I usually sit at the bar and hang out with the few bartenders whom I've befriended - take very good care of me!  This is a great bar to meet new people that are visiting if you are not afraid to sit at the bar alone.  I think it's great to go there with a group of friends but always a very welcoming bar to be by yourself - be adventurous... start conversations with the person next to you.  You'll be surprise!  

    The dinner menu is also great -- pizza, caesar salad, prosciutto plate with pate (YUM!), crab cake ... I can keep going on and on.  Oh almost forgot their french fries with this aiola dip.  

    Yes the drinks are a bit expensive - $10 for grey goose soda ... but it's strong!  great martinis too!

    10/12/07 | Link | Rating: 5.0
    124. Lauren V.
    decided to treat myself to a beautiful room in honor of finishing a hellish round of finals on Saturday.Thank you W for making my relaxation dreams come true. Gorgeous corner room  w a view of Yerba Buena etc. Comfy bed.I went swimming in December in their atriumed indoor pool! FUN! Great staff.Super friendly all around. Room service grilled cheese was stellar! I will be back for more relaxation soon

    21/12/09 | Link | Rating: 4.0
    125. Mike M.
    Out of all the W hotels I have stayed at, I put this one at the bottom of the list (San Diego is a close 2nd).  Small, kinda gross.  I feel like it it needs a little revamping.  Great location.  Upstairs bar is ok, i guess.  Down stairs bar is a cluster fuck,  with shit piled on the ground behind the bar.   I have stayed here atleast 6 times, this is my final review for this place.

    13/03/09 | Link | Rating: 2.0
    126. Michael C.
    Every once in a while, for a friend's birthday, we end up getting a room here, and party all night.  I haven't done that for a while, but did go to the W Hotel lobby bar the other day for a drink before heading home.

    I really like the interior of the lobby bar, but it is better to order your drinks up at the bar, rather than waiting for the waiter/waitress come out and serve you, especially if there's a convention in town.

    The ambiance definitely makes you feel like you're in the city, but if you're there during the time of a convention like the Game Developer's Conference, I think you might feel like you're in a fraternity party.

    As for the hotel itself, for the times I have stayed there, the beds are nice and comfy, and the room size is fine.  So here are a few highlights of my first trip there, on my b-day a few years ago:

    *  We were on the same floor as the swimming pool.  We found out that the pool is open 24 hours, and were splashing around on saturday morning at 4 am.

    *  Classic quote of the night from a friend who just flew in from Singapore, "Does anyone by any chance have any weed on them?"

    *  Same friend getting completely trashed on booze (not weed) and had the ladies convince him that it was a good idea for him to start stripping for them.  He stripped down to his boxers, and they started to tip him.  Classic quote #2: "Only one dollar?"

    On another trip a year later, for another friend's b-day, no ladies present, so the great thing about the W is that it is next door from the Gold Club.  We were on the same floor as we were on my b-day, but this time, we had rooms that faced a very large balcony area that we could access directly by climbing out the window of our room.  The balcony is actually shared by the rest of the people on that floor.

    My friend decided that he was hungry at 3 am, and called for room service.  We were surprised that they were still open, and we somehow got fries with everything we ordered, including a plate of fries that we had ordered on the "side".  At the end of the night, we had 3 or 4 plates of fries that were barely eaten.

    27/09/07 | Link | Rating: 5.0
    127. Vanessa J.
    Bar Downstairs:

    I love this place! Drinks are good and strong. Great people watching. Comfy loungy chairs and sofas. Awesome margarita pizzas and frites with mayo sauce.

    This is a tried and true place where we would go during conferences at Moscone.

    17/04/07 | Link | Rating: 4.0
    128. Emily S.
    The W Hotel was very good to us when we stayed there back in May.  We brought our dog with us and they sure do cater to our canine friends.  Our dog received many gifts from the reception area and lots and lots of pets.  

    Our room was beyond satisfactory.  The interiors were very stream lined with neutral tones.  Free Bliss spa products placed in the very large bathroom.  And an incredible view from the 15th floor.... I think it was 15... but we had a view of SBC Park... whatever it's called these days.  The bed was very comfortable, linens nice and soft.  The room also came with a DVD, Bose CD system, nice sized TV, stocked with Tazo tea, a huge desk and a nice window seat.

    I'm sure I'm leaving out some important details, but I highly recommend the W.

    13/09/06 | Link | Rating: 5.0
    129. Danielle K.
    This is probably my favorite hotels in SF and I haven't even stayed here. I have been there twice, both friends I knew who were staying there. The artwork is amazing.. all the elevators have this 3d artwork not good if you're wasted looking at it! One of the suites we partied it was so amazing, its weird though they all have glass bathroom doors. It's a great location if you're going downtown or North Beach. Their lounge seems like the place to be for the little bit older crowd. We got 2 cokes and a sprit to chase our patron and bacardi with in our rooms and they charged us 6 bucks now thats just f-ed up. One of these days I might actually rent a room and check out the rest of the hotel!

    29/12/08 | Link | Rating: 5.0
    130. George O.
    lov the bar downstair upstair thru fri sat dj sophisticated bring a fat wallet lots of fun

    09/07/11 | Link | Rating: 5.0
    131. Gloria G.
    W for whatever.  Not worth $300+/night, sorry.  When I entered the room, it looked like a Japanese style dorm room or my cousin's bedroom in Taiwan.  I was extremely disappointed since I was expecting luxury and glam, not cute and quirky.  The hotel definitely has an edge for the younger professional crowd since it is hip and trendy.  The 1st floor reception area becomes a bar/lounge at night and you can play free atari games in the lobby when you're waiting for the valet.  Otherwise, everything else is overpriced and overrated.  The valet is ridiculously overpriced, $50/day!!!  The valet service gets 1 star for poor service and the alley is used for valeting cars...it's not even a driveway.  The spa amenities aren't as great as they advertise it.  I didn't care for the facewash or the shampoo.  The beds are comfortable but small.  The room is very small.

    12/11/08 | Link | Rating: 2.0
    132. Gibran H.
    Great location

    Great Staff

    Great Ambiance

    Great Rooms

    Would definitely go back to W San Francisco. The whole staff was very warm and welcoming. Had one of the best hamburgers that I've had in a long time at the XYZ bar and the XYZ drink list is very extensive. Over all a great hotel with a lot to offer!

    26/03/08 | Link | Rating: 5.0
    133. Yalda M.
    Love W Hotels!  Always clean, always hip, and always modern, this place fits the needs of one and all.  The staff is kind, courteous and helpful, and the rooms are what I want my future townhome to look like.  I love the fresh flowers, the creative designs, the free apples, and the Whatever Whenever service.  Great location too, in walking distance of Union Square, Moscone Center and Oola, (the yummy late night eatery in the city).

    My only complaint is overnight parking, $40 a night!!  That's just too much when you're already paying $300 per night.

    25/02/09 | Link | Rating: 4.0
    134. Anita B.
    It kind of pains me to write this, maybe Im getting old or something, but I am unimpressed with the W. We had some friends drive up from SJ and they were staying here and going out for a few nights on the town. We decided to join them. Their room was cramped which in the city, is somewhat expected, but at these rates, I would expect a lot more. There was some peeling paint in the bathroom and some rust in the shower. Luckily, I didn't have to use the shower or anything. I did notice that they had Bliss products which is a nice touch.

    Service was basically non-existant. While the guys were out at a sports bar one night, we girls ordered room service. Not only did it take forever to arrive, it arrived cold and it wasn't even edible. Prices are ridiculous which I can deal with and expect when ordering room service, but on those conditions, I also expect it to actually be edible.

    XYZ Bar is a fun spot, very trendy but expensive. It is a great party scene however, and if you like Bubble Lounge (I do) you'll probably have a good time and enjoy this place.

    All in all, it is a good place to find a fun scene, but if you're considering staying here, I'd pass. When you're paying $400+/night for a room, you expect more than this. The W has potential but it doesn't deliver. The best I can say is that at least I found this out before I decided to shell out the money to suprise my dh for a relaxing weekend. Check out the Vitale for the same type of feel, but better service, not to mention lower prices.

    16/03/07 | Link | Rating: 3.0
    135. Sabrina L.
    Very beautiful place ! I enjoy hanging out at there lounge for drinks and food too !!!

    17/03/10 | Link | Rating: 5.0
    136. Helen V.
    I like the bar in the lobby. I usually go with friends to chat and have a good time. I don't really go to check out the other people there so I don't really notice as much. The drinks are good! But definitely a  damper to you wallet. My fave drinks are the lychee martini and white chocolate martini which are both over $15 per drink. So boo on that. lol

    12/01/10 | Link | Rating: 4.0
    137. Robert H.
    I'm staying at the W Hotel in SF for the first time.  The hotel is fine, the rooms are nice, and the view is great.  But, they charge $12.00 per day for in-room wireless access.  As the very nice young lady at the front desk told me, ' we provide complimentary wireless service in the lobby, but in your room the rate is $12.00 per day.'  $12.00 per day won't break the bank, but at a daily rate for the stay is $389.00, and something in me just tells me that it would be appropriate for wireless to be complimentary, as it is at Villa Florence, our favorite hotel here in the City.  My room key tells me that if I don't wish to receive a copy of USA Today, that the hotel will reduce my daily bill by $.75.  Humm.  Am I just being crabby or do you think the marketing and management staff is missing something here? Would it not be better for the hotel image to simply bury the cost in the room price?  I'm writing this from my room at the W using my Verizon wireless card.

    27/05/11 | Link | Rating: 2.0
    138. Melanie A.
    the bartenders were such pricks... i swear they were racially profiling me... they even met up and whispered to each other and ignored me twice ... maybe because i was asian,,, it was a skinny n chubby guy on the second floor...  meanwhile i made an account on yelp at 2:41 am to complain about how bad these bartenders were...   and I've been a bartender and also cocktail waitress for 9 years and i was appalled  by the disrespect and also plotting w each other to not serve me... the skinny one even looked at me with money in hand and went to go clean martini glasses..... really? get off your high horse cause your 5 foot 7

    18/12/11 | Link | Rating: 1.0
    139. LeAnne R.
    I considered truncating a review from the letter I wrote to the General Manager,  in regards to my stay at the W on Inaugural Day(Hey, he asked for feedback on my stay-don't ask if you don't wanna know), but instead, I decided to post my letter to him here,. If you ever wanted to be a fly on the wall in someone's email exchange, here's your chance, Yelpers:

    Hello,

    My name is LeAnne Rumbel, and I had a one night stay at the W in downtown San Francisco, on January 20th, 2009. While I enjoyed certain aspects of my stay, certain negatives weigh heavy on a future decision to stay at any of the other W Hotels. And, may I say, I was surprised by what happened, as I recently stayed at the W in Westwood, Los Angeles with my husband, and had an amazing time.

    My boyfriend and I stayed in one of your Fantastic Suites at the W, in downtown San Francisco. We ordered our suite off your site online, and we were excitedly anticipating our stay. We were delighted that we were able to have such an early check-in, but what dampened our spirits after our first interaction with your staff, with the good news of an early check-in availability, was the unexpected $200 security deposit tacked on to our bill from the get-go...$200 security deposit?? Nowhere on your site did we see an indication of this fee. I figured, if there were any extra costs, we would pay for this when our final bill arrived. So, while we were happy that we were able to check in early, we were VERY unhappy about the "security deposit" fee-not cool at all.

    We went upstairs to our room, and goodness, the room and our view were both spectacular! Fantastic suite, indeed!  

    Perhaps this is a gripe, more than a complaint, but EVERYTHING was an extra cost, beyond the water that ran from the tap in the bathrooms. What I mean is: the digital music channel on the tv, which when I've stayed at the Mandarin Oriental in Hong Kong to the very modest Best Westerns in upstate New York, has been free of charge to listen to and enjoy...the music channel in our suite cost $9.95...c'mon, now. Really? I'm paying over $600 for a one night stay in one of your best suites, and your digital music channel costs money to listen to? While we very happy we brought our Ipod with us, so we wouldn't have to pay, we were shocked that your digital music channel costs to listen to-your movie channel we can understand, will cost to watch, but your digital music channel? We were shocked.

    Another gripe: if you're a "Whatever Whenever", "Whatever your wish", is your new tagline, yes? Ok, then: Why no free coffee in our room? To order basic coffee costs between $12 and $15 dollars....again, we were shocked, because from the priciest hotels we've stayed in, to the very bare bones motels, AT LEAST offers free in-room coffee.

    Something that truly raised our ire: That night, we had some friends drop by with some champagne. When my boyfriend called down to have some champagne glasses sent up to our room, we were told that we would have to "RENT THEM" for $2 a glass! Say What??? $2 a champagne glass, to rent? When my guy told me this, I thought he was joking! It was truly unbelievable.  

    Another complaint: I was charged 3 TIMES for our wi-fi use. My boyfriend and I both had our computers with us, and were doing work-the W charged us TWICE for that, instead of once-again, I was paying $600 a night for our suite-the least your hotel could've done was lay off charging us twice for each computer. We were upset about it, and when we called the front desk, it was then that they CURTLY informed us that each computer would be charged for access. Ok, so, let's apply this philosophy to our home Comcast service: My boyfriend and I have 2 computers at home. Based on your theory, because we both have computers that we use at home, both should be charged twice, for each use. The W website made NO mention that each computer would be charged. It simply states that Wi-fi is available in room. To add insult to injury, the W charged me AGAIN the next day, for Wi-fi use, bringing the grand total of our usage charge to $15 x 3. So, we were NOT happy.

    My last complaint: Our checkout time was Noon, yet, at 7am there was a final bill under our door. Your front desk staff member, I think her name is Anna, came up to our suite at 11am, to do a walk-through of our suite. She seemed quite surprised to find I was still there. My checkout time was Noon, not 11am, and so, we both agreed that we felt rushed by your staff.

    Due to the security deposit issue, the fact that nearly everything costs extra(digital music channel, no complimentary in-room coffee), the wi-fi aggravation, the $2 a champagne glass to rent, and the fact that we felt rushed out of our suite, we probably won't return to stay in any of your W locations. It's really too bad, as my boyfriend and I loved our stay at the W in Westwood, and were excited to return to a W, for a special one night stay, to celebrate our new President.

    25/01/09 | Link | Rating: 2.0
    140. Lucy T.
    Due to our business, my husband I travel to SF quite often and we've stayed at the W a lot.  The rooms are a good size for SF and compared to the W in Hollywood, we've never had issues with noise.  I don't mind the decor and the rooms are comfortable and clean.  I love that we get Bliss products and we asked for, and promptly received, a coffee maker with all the trimmings.  I really hate the bathroom door though which was obviously put in for style rather than function.  It doesn't completely close and it is mostly frosted glass so you'll need to be really comfortable with whomever you are sharing your room.  The hotel staffers are pleasant and for the most part, were very prompt with all of our requests.  We also used the complimentary car service that with drop you off anywhere within a five-mile radius of the hotel.  It looks like it is a promo thing with Acura, but I didn't mind because I was able to hop in the car right when I needed it and it saved me on cab fare, minus a tip for the friendly driver.  In addition to the bathroom door, I really dislike the hotel lobby which is small and cramped.  It gets crowded fast during the busy times and it's hard to get in and out of the hotel through the hordes.

    27/12/11 | Link | Rating: 4.0
    141. Danielle C.
    Love the W Hotel, San Francisco! My boyfriend and I have stayed here twice over the New Years holiday, and both times it has been a wonderful experience.

    We've only stayed in the corner king room, which is really nice because it has an extra seating area with windows that look out over the city or to the bridge. One of the reasons that we love the W, is because it's not decorated in the usual cheesy hotel style. If I could I would decorate my own bedroom like the one here.

    We love to grab a few drinks downstairs, maybe a appetizer or two, and play chess, checkers, or tic-tac-toe on the game boards they have.

    21/01/07 | Link | Rating: 5.0
    142. Cedell B.
    One of my favorite bars in the city. Never stayed at the hotel. Nice low key atmosphere. Very comfortable. Last time I went, couples were on the walls one step away from intercourse. I guess it was 'screw a chick on the wall night'.

    06/11/09 | Link | Rating: 4.0
    143. hello y.
    Ambiance, food, catering, events. Haven't been disappointed yet.

    01/04/10 | Link | Rating: 5.0
    144. alex b.
    W's are such a funny concept. Overpriced crappy hotels made 'boutiquey' for Middle Americans or Jersey people. The chain can spend all the money it wants in installing glowing Buddha statues in its rooms and neon lighting - but if I can't sleep because of hallway noise, crappy doors slamming all night then you're still a crap hotel. Only for people who want to feel cool but don't know better. stay AWAY

    14/06/11 | Link | Rating: 1.0
    145. Ron M.
    Stayed here for 3 nights during a weekend getaway.  Staff was very accomodating to all our needs.  One night the room next door to us had super loud music playing very late.... fixed within 3 minutes with a simple call to the front desk.  The bed was very comfy.  Overall the room was quite a bit smaller than say, the W Seattle, but I think that follows with the theme of San Fran.

    15/07/10 | Link | Rating: 4.0
    146. Fahzybear B.
    Friggin bartendar took the liberty of adding extra tip onto my bill!!!! especially when it was already 13 friggin bucks for a martini!!!  WUT THE HELL?!?!?!?!  i am never coming back here again.

    04/05/09 | Link | Rating: 1.0
    147. Deb I.
    The W was my home for a week while my condo was undergoing some reconstruction after an inane flooding incident.

    I am irrationally attached to my California king canopy bed with 1000 TC sheets and prefer to sleep in my own bed than any other bed anywhere in the world. I love coming home to my bed, whether it's after just a day away at work or weeks on vacation. I am very very particular about the comfort of beds.

    The W's bed was one of the better ones I've stayed in at a hotel. The Starwood hotels generally seem to devote attention to their beds (so far, the Westin's "Heavenly" bed is my favorite). The bed was firm yet soft, the sheets were crisp (although I suspect 300 TC or less), the comforter was cozy and fluffy.

    The room itself was fairly small (I think it was a Spectacular Room, which is the same size as the Wonderful Room, but with a better view).  I loooove that the W has Bliss spa products as their toiletries, as I am addicted to their foaming face wash and hand lotion.

    Service at the front desk was impeccable, and they let me stay longer than originally planned at the same weekday rate.

    Still, I was ecstatic to come home to my own bed.

    12/09/07 | Link | Rating: 4.0
    148. Beah B.
    Note: The W Hotel has a "no party" policy. I know this to be true. Perhaps you are wondering, "gee, I wonder HOW she knows this -- how she might have come upon this rather unusual tidbit of information..." Well, let me tell you...

    My dear friends decided to throw a room party this past weekend. It was a small one, suitable to the rather small room. We were having a nice time, enjoying our wine and the odd psychedelic looping video display on the flat screen TV. We were being fairly quiet -- quiet enough not to wake the four year old sleep on the day bed by the window. But apparently not quiet enough to avoid being raided by "management" (who was actually a rather large man who's particular line of management might have been bouncer services). "Management" actually waited outside, door propped open, until everyone left the room.

    It was a bummer, yes. But actually Mr. Management was relatively nice (though firm) about the whole incident. And I guess I don't really hold it against the hotel for kicking us out. After all, a "no party policy" is a "no party policy."

    So four stars for having a chic hotel and bouncers who aren't complete assholes. Minus one start for not being especially awesome.

    19/08/07 | Link | Rating: 4.0
    149. Cindy P.
    What's an SF resident doing staying the night at an SF hotel anyway? All I'll say is that this is currently my favorite and I'm a bit of an expert.

    Loved the cradle for my iPod/iPhone so that I can play music in the room. Loved the Bay Bridge view. Loved the bathrobe and ultra comfortable bed. Loved the decor. Loved the staff.

    Bliss Spa was just ok though. Standard price for a hotel spa but I felt it was overpriced for what you got. Mani/pedi was just ok. Maybe the facials and massages are better.

    Didn't love that there wasn't wifi in the rooms. Didn't love that the bar closed at midnight on a Monday--including sending a cocktail up for room service.

    18/02/08 | Link | Rating: 4.0
    150. Steve K.
    LOBBY BAR ONLY!

    On a recent convention visit, I had the pleasure of spending time at the lobby bar at the W two nights in a row. Great vibe, cool lighting, good drinks and lots of fun folks. I can't fault it, except I'm not used to prices for drinks.

    30/09/07 | Link | Rating: 4.0
    151. M B.
    Included the W Hotel Bar in a night of classy bar hopping and I hope never to go back. Drinks were excessive ($14 for a vodka tonic - nothing special) and the crowd was frankly more thuggy than business-minded or upscale.

    15/10/09 | Link | Rating: 1.0
    152. Nacho C.
    What can I say?  This is the hotel of all hotels.  From the music to the drinks to the lounge chairs.  Even the hallway lighting is insane and so are the elevators.

    This place is cool.  I stayed there for about a week during a trade show that was happening at Moscone center across the street.  It was awesome because it was close to everything.  I would reccomend the burger from the bar.  I know, I know of all things to eat there.  But it was soooo good.  Not sure what they do to it, but it was awesome.

    One other thing you might want to consider is the room CD.  They have these CD's in the room that you can take home for like 15 bucks.  Yeah, who buys cd's anymore?  I know, but you should pick it up.  The one that I got has lead me to like 10 other new bands that I listen to all the time now.  Plus they're all pretty relaxing tunes too.

    18/10/07 | Link | Rating: 5.0
    153. Nicolas H.
    While I was quite impressed with the overall appearance and quality of this hotel. I've been here before to visit with friends or to pick them up while they are visiting, but this was the first time I was able to enjoy an evening there. WOOT!

    Now, why did I give them only 4 stars instead of 5?

    Here's the thing...I am not pretentious. I'm the farthest thing from it. But, when I have a few problems, they're usually pretty big.

    -The first thing is that the pool is so tiny, and the hot tub is not that hot. Fine, that's cool. It is a pool in San Francisco. But it's about 3 feet deep. I could honestly not swim in it if I tried.
    -When we walked downstairs at about 9PM, there was children and their parents sitting on the couch. Wait...let me rephrase that. The parents were sitting on the couch, but the children were sleeping on them. In their pajamas. With blankets over them. As if it was planned. What parent has their children fall asleep on a couch in public while they drink? More importantly, what hotel doesn't kindly ask the parent to bring them to their room. If that's the case, any homeless person should come into this place and take a nap on the couch.

    Oh...and the family [mom, dad, son and daughter] that was walking around in their bathrobes...what?! Please...if you see people doing that and you work at the hotel, kindly ask them to respect everyone else in the hotel.

    10/12/07 | Link | Rating: 4.0
    154. Karen K.
    Nice. Really nice. I liked the dark decor and soft swanky beds... The bathroom made me feel like a princess complete with Bliss Spa products and I felt completely, totally, ridiculously at ease.  Room service was swift and tasty and I really can't complain about anything.  

    Except maybe one thing - why is Carla D. stalking me?  The one time I go to the W - without an entourage I might add -  guess who is standing outside the main entrance all 'let me buy you a drink' and shit...??? Yeah, you guessed it.  Ah well, its nice to have fans*)

    23/12/06 | Link | Rating: 5.0
    155. Monique M.
    Love the W Hotel! I have been four times since the remodel and I have enjoyed myself all four times. The food is tasty, the music is awesome, and the service is GREAT!  I particularly want to give a shout out to my server (Joe) the last time I was in. Joe was on top of things. It was very busy the night we came in, but he always checked up on us, making sure we were enjoying ourselves and that our drinks were full (water too). Thank you Joe for being so great and making "girls night" one to remember, The W is very lucky to have you!

    01/03/12 | Link | Rating: 4.0
    156. Vicky J.
    I can't believe I am giving the W hotel (in San Francisco of all places) only 2 stars.  You would think this hotel was fabulous, with great customer service, but for some odd reason, it was the complete opposite during our stay over Labor Day weekend.

    Couple of not so good highlights:
    - When we arrived at the hotel, the check-in counter took forever to attend to us....my friend who booked the hotels for us is a platium elite member of spg, and we still had to wait in the line.
    - It seems they were having trouble with checking people into their rooms because they told every customer "I'm sorry, your room is still being cleaned, please come back in an hour or two".  Seriously???
    - We had booked two rooms, and since my friend has platinum elite, he should have at least gotten a 1 room upgrade, but the attendant didn't even mention it.
    - Once we finally got into our rooms, they were decent, kinda small for a W, so I thought it was just okay.  One weird thing about the hotel rooms - the bathroom door was frosted glass - where's the privacy???
    - To top things off, at the end of our stay, we couldn't check out of the room and get the final bill to ensure it was accurate because their system was down.
    - My friend's CC got overcharged $115 bucks for 1 of the rooms for no reason at all. (He is getting reimbursed, but still...)

    I am not sure if they were having an off weekend, or it was just way too busy for Labor Day, but you would think the W hotel would live up to its name and brand.

    16/09/09 | Link | Rating: 2.0
    157. Georgina D.
    For the unseasoned business traveler, the W will seem like luxury. And it's by no means shabby. But while you're relaxing in your generous tub, snuggling into a comfy bed, or enjoying the mood lighting and general quiet from neighboring rooms, you start to notice they're nickel and diming you out of every last drop... oh apart from the nice freebie Bliss goodies in the bathrooms.

    Yeah, everything'll cost ya. Get your coffee at Starbucks round the corner, and grab some bottled water from Whole Foods or any convenience store nearby.

    The 'whenever, whatever' feature is always good and the staff really do seem like they're there to serve you, which makes a whopping difference when you're exhausted and can't find your hairdryer or need an extra blanket.

    18/12/07 | Link | Rating: 3.0
    158. Miles G.
    This is how we roll! I'm a W Hotel fanatic. I highly recommend getting a corner room up to the 30th floor, overlooking the MoMa. Niiiiiice!

    Down comforter, down pillows, down/feather beds, down everything. You get to enjoy stylish and contemporary designs in chocolate and deep purple color schemes. Definitely a hotel made for the chic Gen X crowd.

    31/07/07 | Link | Rating: 5.0
    159. Scott M.
    My room smelled like bad air freshener covering up cigarette smoke and the wifi is expensive.

    24/04/10 | Link | Rating: 3.0
    160. Laura D.
    I was so excited to come to the W for a Bachelorette Party. After a wonderfully relaxing facial at the oh so lovely Bliss Spa, we trotted up to our suite on the 24th floor. Our suite was absolutely amazing; spacious, decorated in a modern way but not icy, rigid, uncomfortable modern. The living room had an amazing view of the city, including Yerba Buena gardens. The TWO bathrooms were spacious and had the sweet smelling lemon and sage bath products from the Bliss Spa.

    One week prior to our stay, I contacted (emailed) Heather T. in sales at the W, to see if she could arrange a special surprise for our lovely Bachelorette. Heather was absolutely amazing; she immediately responded, kindly offering an amenity of champagne, sparkling cider, and chocolate covered strawberries. It was arranged perfectly when we walked in the room and it just added such a special touch to the whole experience. It really is those little details that make a difference.

    Overall, a wonderful experience. The hotel and spa staff, as well as Heather, were friendly and accommodating. The concierge brought us up hairspray within 5 minutes of calling (sometimes, it is an emergency!). Ohhhhh the W. You have a heavenly view of SF, luxurious bath products, and beautiful decor.......Le Sigh.

    28/07/08 | Link | Rating: 5.0
    161. Kate J.
    Best hotel in the city!  Get a corner room.  They have the best city views.  I love the Japanese oceanic design theme they have in their rooms.  I also feel secure when I stay here because you can not enter the elevators with out your room key.  The XYZ bar downstairs is also very nice.  I like their cucumber martini's.

    26/11/09 | Link | Rating: 5.0
    162. Mrk P.
    In a perfect location for a business traveller attending a convention or trade show at the Moscone Center, the W San Francisco is all that you'd expect from W properties. Get yourself a corner room on an upper floor and you'll get a great view of the city. If you enjoy the W's vibe, this is a perfect property for you.

    12/06/10 | Link | Rating: 4.0
    163. Lawrence T.
    For their special events, the W is great for hosting some fun and diverse events (fashion show, dog chic wear, Picasso). The latest Picasso show was well setup and paired with the wine tasting and good friends a blast!
    The appetizers are good, pretty standard cheese plates this time; prior I have had some great passed apps that were quite yummie. The dessert plates were awash in chocolate and all very good. The little tiramisu cakes exploded with espresso coffee flavor and the chocolate eclair covered in chocolate... you can't just have 3..
    Can't wait for the next event.

    15/06/07 | Link | Rating: 5.0
    164. David T.
    Stayed here for a week while attending a conference at the Moscone Center, which is conveniently across the street. Overall I found the place to be upscale but not pretentious. Upbeat and trendy but not immature. The room decor was very nice with an Asian twist to it. I had a room on the 29th floor with an awesome view. Upsides: Great location, upscale and modern, comfortable room, good room service food. Downsides: restaurant is difficult to get into unless you reserve far in advance, small lobby that tends to become very overcrowded in the evenings, small lobby that often seems to double as an extension of the night club bar area  --  I almost felt like I needed to dress up just to walk out through the lobby to catch a cab. The gym is too small and didn't have the equipment I was hoping for. No sauna or steam room unless you opt for the Bliss Spa treatment.  I've stayed at the Sheraton a few times just a block over and found it to have a nicer lobby area, better gym, and larger guest rooms. I'd stay here again.

    21/04/10 | Link | Rating: 4.0
    165. brendan i.
    Not impressed.  I've stayed at many San Francisco hotels, and this was my first and last time at the W.   The W has 4 classes of guest rooms: Wonderful, Spectacular, Fabulous, and Fantastic.  I stayed in a Fabulous Corner Room and it was totally unimpressive.  
    First of all, its SMALL, even for San Francisco.  The bathroom is tiny, with barely enough space to turn around.  There are lots of little touches, like a kaleidoscope that says "Wish" and Chinese Checkers with little W's on them.  If you want to use the table though, you need to move the Chinese Checkers, but the room is so small there's no where to put them.

    For $500/night, I expected much, much more.

    04/01/11 | Link | Rating: 1.0
    166. Caroline C.
    This is a great hotel to meet up but I am not too impressed with their breakfast menu and overall experience.

    25/10/10 | Link | Rating: 3.0
    167. Han C.
    I am a big fan of W Hotels. It is trendy and sexy but not overdone. The W Hotel in San Francisco is no different from the rest of the bunch.

    We stayed in the "Wonderful" room on the night of my company holiday party last year. It was such a nice space! The "Wonderful" rooms are all corner rooms and have amazing views of the city. They are smaller than you'd expect from a "suite" but still impressive. My favorite detail is the bathroom door. It's all glass and slides funny. :)

    I would definitely stay at the W again... but with so many "cute" places to check out in the city, it'll be awhile :)

    27/08/08 | Link | Rating: 4.0
    168. Kevin L.
    The W Hotel is hip and trendy hotel that caters to the younger generation (20-30's). As you enter the W you'll pass through the Living Room (lobby) before you get to the Welcome Desk where you'll be greeted by someone in a sleek black attire. From there you can take the Lift to the place you'll call home.

    I've stayed here a few other times and over the past year the decor of the hotel has changed. Gone is the dark blue theme and in is an Asian inspired theme. The rooms feature a much brighter decor and there are some touches of Asian inspiration whether it's the chinese checkers, the buddah as you enter the room, the doll on the desk, or the artwork on the walls or ceiling. The W Signature Bed is still as comfy as day one and I swear once you get in bed you won't want to wake up the following morning as the sun comes through the shutters.  The bathrooms are rather spacious and are stocked with Bliss bath products. Ah the smell of the lemon + sage is so refreshing!

    As a Starwood Preferred Guest Platinum member I was upgraded to a  high floor corner room that offered me a view of the Bay Bridge and AT&T Park.  SPG Platinum status rocks!

    Need a lift? No problem! The W and Acura currently are offering town car service in brand new Acura vehicles. The service operates from 12PM - 7:30PM so whether you need a life to Westfield Mall, AT&T Park or want to go be a tourist at Fisherman's Wharf rest assured you will get there in style! The service covers a 3 mile radius from the hotel.

    Another evening at the W Hotel yields another Wonderful Stay!

    25/07/08 | Link | Rating: 5.0
    169. Max H.
    Maybe being local, I expect better from a hotel? I think it looks very used and needs a makeover badly. Horribly small rooms, in a very small hotel. I think they need to invest in lighting because it's always dark in there. I thought it was supposed to be a hotel, not a nightclub? It's kind of sad actually, I think the hotel wants to be a hybrid nightclub type, cool, hip, young hotel but it just misses the mark badly. Sure they play hotel house music but that's not what i base a good hotel experience on personally, even if I'm just a local just hanging out drinking with friends before eating at a hotel restaurant.

    12/02/11 | Link | Rating: 2.0
    170. Adam X.
    I don't care what anyone says. if they don't like it here forget em'. this is the best spot to stay or drink in the Moscone area. i love the chieftain, Ducca, and everywhere SOMA, but XYZ at the W in SF is the spot to hang. -1 for not enough really chill seating on the lower level.

    18/06/09 | Link | Rating: 4.0
    171. Alicia K.
    Look no further...this is where to stay in San Francisco!  If your business is failing in the customer service department I propose an abstract training regime consisting of dinner, drinks, and an overnight stay at The W Hotel.  From checking in to calling the front desk for ANYTHING...their customer service far exceeds expectations.  I live 30 miles south of the city and prefer to get a room when going out since I won't drink and drive and after trying many other locations, we will no longer stray.  The rooms are so cleverly decorated with a clean, cozy, cool style.  The staff go out of their way to please your every need and we love hanging out in the lounge to wind down or wind up for the evening.  

    The W is my second home...I'd live there and make it my first home if I could afford it....hahahaha.  Seriously....

    18/01/09 | Link | Rating: 5.0
    172. Cynthia H.
    I ditto Agnelica P's comments on the Bliss products. Definitely felt pampered. The room is a bit small compared with other category 5 SPG. Love the decor like the Beijing Ritz Carlton. Trying to get a bit of China every corner but not too much. I probably ate at the XYZ 6 meals in my 4 nights there. It's not very impressive on the food menu. The bar at night time is quite a scene. The hotel is right across street from Moscone Center. Perfect for business travel. First time I took the pens and pencil with W logo on...of course..along with my complete Bliss samples from the house keepers. Yes, i did leave big tips too :)

    09/09/10 | Link | Rating: 4.0
    173. Po L.
    Great place, but.....

    W stands for
    Weak drinks
    Wrong drinks
    WTF

    Maybe We had a neW bartender or one With an off day.  There's always next time.

    23/03/08 | Link | Rating: 3.0
    174. Vanessa T.
    My favorite place to stay in SF!  I love the atmosphere of the entire place - very modern, rooms are very clean, and if I could take the plantation shutters home and put them up in my condo, I totally would. They usually have water with cucumber and a little snack waiting by the door for guests - and gorgeous decor complete with fresh flowers. Even the little sample shampoo, conditioner and lotion from Bliss are great. LOVE the XYZ bar. Try the Elderflower martini - delish.

    I stay here often and the staff really knows how to treat guests. The business and fitness centers are top notch! Definitely should be on your short list of places to stay in SF!

    04/03/09 | Link | Rating: 5.0
    175. Greg J.
    Because I enjoy staying in rooms that look like they were furnished by Ikea of Tokyo.

    Because the Bliss Spa is too good to be true.

    Because the D.J. spinning at brunch is a nicely added touch.

    12/01/11 | Link | Rating: 4.0
    176. Reyna M.
    I came here on a Saturday to hang out in the Lounge/Bar Area.  It definitely was a laid back place to just chill and have a few drinks.  Staff is extremely friendly, the ambience and vibe I got from the crowd was friendly and welcoming.  Drinks were a bit pricey but the environment made up for it.  In addition, it gets pretty crowded so good luck at trying to find a sofa/chair....people are like lions on the prowl for an empty seat.

    Overall, it's a chill place to come when all you feel like getting away from the whole club scene and just want to relax and have a drink by the fireplace.

    06/10/08 | Link | Rating: 4.0
    177. Stanley K.
    Nice. Elegant. Ravishing. - Stanley K, a Yelp member.

    Where can you find a hotel as sexy as this? The W Hotel is one of my favorite hotel in the city, I would recommend this to any of my friends, family, and visitors. Not only are they modern in design, but they are warm, friendly, and very attentive. They treat everyone with class, dignity, and excellence.

    The Ford Model Story, please inquire within.

    17/07/07 | Link | Rating: 5.0
    178. Trish P.
    Stayed at the W Hotel last night. Everything from the Valet Parking attendant to Room Service was great. The standard room had plenty of space for three people.  The bed was so comfy that I seriously want my own heavenly bed!  Lots of great amenities like Ipod docking stations, flat screen TV and a pillow service.

    A great hotel for those who want to be pampered and be treated like a rock star!

    13/09/08 | Link | Rating: 4.0
    179. Daniela B.
    I cannot say enough good things about this hotel!!! I love the decor! It's so clean and modern, yet funky and hip at the same time. I booked a regular room for one night and mentioned my husband and I were coming to celebrate our anniversary. Upon arrival, the lady who checked us in informed us that since we were celebrating our anniversary they went ahead and upgraded our room. Awesome! We got to our room and found out it was quite an upgrade. The gave us the "Extreme Wow Suite!" This is on the top floor and is about 900 sq feet! I think it's the biggest, most expensive room in the hotel. I couldn't believe it! Their rooms are already so fun but this was INSANE! We had a living room, kitchenette, huge bedroom and 2 full bathrooms and another half bath. And as if that wasn't enough, around 5:30 we had a knock at the door and a nice man had a whole plate of desserts and cake with a Happy Anniversary note.  Thank you W! Besides the room upgrade, everyone at the hotel was so friendly from the bartenders to the valet to the housekeepers. The BLISS products are amazing, as usual, and I can't get over the delicious smell. Yes, the smell of this hotel is fabulous! Even if we didn't get the upgrade, I have stayed here before in a standard room and it remains my favorite place to stay in SF. Thank you W for continuing to be fun and fabulous!

    30/10/12 | Link | Rating: 5.0
    180. Joan E.
    Coming back to SF in style!!!!

    I think I'm easy because I buy into what the "W" is selling.  

    Modern, clean cut, no nonsense with fun details.

    SF is one of my favorite cities in the world anyway.  They already had me in a good mood.

    The staff thus far has proved to be a tad bit stiff and snotty...but overall polite.  I think they are just used to dealing w/the high maintenance clients.

    I had a few drinks in the lobby this afternoon and met some people from Chicago.  We both agreed the only thing that could make this "W" better was if it was the "W" in Diamond head.

    14/08/07 | Link | Rating: 4.0
    181. Miss P.
    Nice hotel but the rooms aren't as nice as the Westood W.

    02/11/10 | Link | Rating: 4.0
    182. Kelsey G.
    My wife and I stay here EVERY time we visit the city, and it is, without a doubt, my fave in the country. The staff is exceptional. The vibe is perfect. The location is spectacular. The receptionist always, and I mean ALWAYS, upgrades us up to an upper "COOL, CORNER, SUITE", and usually drops in a couple of free drinks at XYZ.

    Speaking of XYZ, is there a better hotel bar than this one? I usually go to hotel bars rather than restaurants in my hometown (SD), as their service is much better, and the bartenders friendlier, but XYZ takes the cake. Not too rowdy, not to mellow, but just right. Besides, this is where my buddy introduced me to Hendricks Gin, so it will always hold a warm spot in my heart!

    Back to the rooms. My wife loves the "bliss" products, and the housekeeping ladies always give her a few extra bottles. The bed is "Heavenly" and better than anything else you can sleep in, and if you get an upper floor, you usually have a pretty amazing bay or city view.

    All in all, this will probably be the ONLY hotel we stay in any time we stay in SF.

    Thanks for the "Wonderful" time!

    26/03/08 | Link | Rating: 5.0
    183. Ben C.
    Penthouse what more could you ask for!

    28/02/11 | Link | Rating: 5.0
    184. Chalk A.
    I was prepared to fully enjoy my gratis stay at the W thanks to my employers.  But for a room in the $300-$400 price range, the W in SF missed the mark . . . by a long shot.  Let's start at the beginning.  When I opened the door to my room on the 31st floor I was greeted by the stifling smell of strong paint fumes.  Obviously the room was very recently painted.  I tried to be a good sport about this and just cranked up the fan.  That was somewhat, though not entirely helpful.  I was also greeted by the sight of a full-size bed.  I'm not expert, but I didn't know that there were hotels out there that have rooms with only full-size beds in them.  I tried to upgrade to a room with a larger bed but was told there was nothing available.

    After my first night I became accustomed to the paint smells and I accepted the small, though very comfortable bed and the wonderful bliss spa bath products in the bathroom.  I also appreciated the wonderful view of SOMA from the two large window seats.  I was somewhat enjoying myself, even if I felt the hotel, or at least this particular cramped, smelly room didn't live up to the reputation of the W hotels.  

    But things went terribly wrong later that day.  In the early evening of my second day at the hotel my companion and I were enjoying some mellow music on the stereo.  The volume was reasonable, we languished . . .

    Suddenly, there was a knock at the door.  Not being fit to greet someone I ignored the knock and continued my languishing.  I was utterly shocked when I heard the door click open and a voice in the hall saying, "excuse me . . ."  I scrambled to grab my robe and met the intruder near the door, as she had already entered my room.  According to this emissary of hotel management someone had complained about the music, and had purportedly heard screams (there certainly were no screams from my room).  Why such a complaint seemed cause enough to open up my room and waltz in on my private sanctuary remains a complete mystery to me.  This was a serious blunder on behalf of hotel management.

    The cherry on top of the above violation was the constant whirring of the elevators that continually interrupted my sleep throughout the night.  It sounded like a faint noon whistle, intermittently filling my room.  I didn't even know where the sound came from until the next morning when I stood waiting for the elevator and heard it whistling up to the top floor.  This is certainly a flaw in the acoustic design of the hotel.

    Positive Notes: I compliment the staff for finding a cable so that I could hook my ipod up to the stereo in the room.  I am also extremely grateful to the security staff that managed to procure something that I left in the hotel room when I concluded my stay.

    If it weren't for the price, even though I wasn't the one paying, I would give the W hotel 3 stars.  But to be fair, I really don't want someone to have the experience I did and pay such premium prices.  Sorry W, but it's a lonely two stars for you.

    11/08/07 | Link | Rating: 2.0
    185. Seana L.
    Warning! This is completely about the bar not the hotel.

    Ive been to several events here and gone to the bar after other parties and each time I am severely disappointed.  Somehow we always end up here after my company holiday party and ever year we swear we are never going there again. Its like that booty call that you keep calling drunkenly for sex at 3am but then realize 20 minutes in that it was a horrible horrible mistake.

    The bar staff is incompetent and rude....Im sorry but I don't want a snooty attitude with my $15 martini.  They are definitely hired for their looks and not their talent/personality.  I figure if Im paying that much to drink there, they can at least respect me and not treat me like scum.  

    Also the clientle at this place is HORRIBLE.  Its usually about 90% rich out of town sleazy businessmen who only want to hook up with chicks.  Almost every time Ive been there I've had to run away from some sleaze ball who wont leave me alone and thinks talking about his car and penthouse will get him in my pants.  

    Theres way more chic and hip bars in the area that you can go to for a good stiff drink without the attitude.

    14/12/07 | Link | Rating: 2.0
    186. Kristen S.
    I knew our days together were numbered when my German date ordered a pink Cosmo (yes, a dude) and I ordered a Scotch, neat.  But W does make a mean Cosmo.

    09/06/08 | Link | Rating: 3.0
    187. Suzanne H.
    We've stayed at other W Hotels.  We like them because they are always trendy and hip and sexy.  They have recently redone the bar on the lower level, now called the Living Room.  It's a huge improvement and such a great place to hang for a while before heading up to bed.  I think the location of this hotel is pretty good too.  It's walking distance to all the shopping and Union Square and Geary Street.  Really my only complaint is that the rooms really need to be sex'd up like the rest of the hotel.  I think they are still trying to cater to the business clientele during the week.  It's kind of a disappointment.  We had a corner room which is totally worth the extra $$.  Their standards rooms are really small.  Oh, they also have the Acura Experience built in here.  Basically it's a free ride to where ever you are looking to go.  It will save you a cab ride, however they service shuts down at 7:30.  They really should offer it until at least 9:00.  So...bottom line is I would stay here again if we could get the room for closer to $250 a night.  But I probably wouldn't pay much more than that until they change the decor in the rooms a bit.

    23/11/11 | Link | Rating: 4.0
    188. Charmian D.
    It was Sex in the City on Sunday night. Girl time with my girlfriends and we stopped by the W Hotel Bar last night. We didn't stay at the hotel but hung out at the bar.

    The servers were great, drinks were refreshing and a stylish lounge to relax in....especially when things go down such as who got screwed over, who's being stalked, who slept with who and why, when is the baby due, where did it happen, what was his name...oh and the coulda, shoulda, wouldas..... we could've topped it off with drunk dialing and excessive sobbing but we all wanted to show our faces at the W again...

    06/10/08 | Link | Rating: 4.0
    189. Kelly T.
    One of my favorite W's- I've only stayed here once.

    I was able to check in early and the front desk was extremely friendly and helpful.  I'm a frequent traveler so I am not easily impressed (and in fact, sometimes I am easily annoyed) by "over the top" service, but they somehow made it feel very natural.

    I got room service a number of times, as well as a few amenities via Whatever/Whenever, and service was always extremely fast and friendly.

    I was upgraded to a corner room which had a cool view, and the design of the rooms is very nice- even the white wooden window shades were cool.  The bed itself was interesting- much lower than many hotel beds.  Probably similar to the W Washington DC where the top of the mattress was at most 2 feet from the ground.

    The bar downstairs was small, but clean/functional, and the staff was very friendly/attentive.  Unfortunately during my stay they were shutting down the kitchen one evening for cleaning, but that's ok- it forced me to get out and explore.

    The one drawback experience I had- around 2am, I was in the lounge doing some work with a coworker (last minute powerpoint) and we met a number of characters in the lounge.  One solicited us for prostitutes, and the other was just a random drunk who wandered into the hotel lobby to chat.  There may be an opportunity for some sort of part-time security or oversight in the lobby after hours... but then again, maybe that's part of the appeal of the hotel.  Who knows.

    Note: I am on a personal mission to stay at every W Hotel in the USA (and then hopefully branch out to worldwide!)

    07/04/10 | Link | Rating: 5.0
    190. helen t.
    i must say that i really like this place.  i want my house to look like a W hotel.  the rooms are modern, and they provide bliss bath products!!  they even have a docking station for your ipod which connects to speakers.  i also love the showerhead and fixtures in the bathroom.

    free access to the gym and pool/jacuzzi, which is a plus!!  i hate having to pay for gym access at hotels.  this gym is small but has everything you need.  the pool is connected to the rooftop deck, which provides for a nice view of the city!

    12/01/08 | Link | Rating: 5.0
    191. Jennifer L.
    I stayed here on a recent visit to San Francisco.  Our room had a really mod vibe, yet was very comfortable.  The "whatever/whenever" staff was great - among other things, I had a birthday present delivered in advance of our stay, and they wrapped it beautifully upon my request.  

    And now for a little story....

    For those of you who were old enough to watch Pulp Fiction when it first came out, do you remember being amazed that a milkshake could cost $5?  Well, that feeling of amazement came rushing back to me when I ordered a glass of warm milk from room service (those cookies from French Laundry needed some accompaniment) and it was NINE DOLLARS.  Yes, that's $9US for a GLASS OF MILK.  Granted, it was all foamy and creamy and the perfect temperature, but still...it was NINE DOLLARS.

    Someday that price will be normal, but it's currently 2007, so color me sticker-shocked!

    18/12/07 | Link | Rating: 4.0
    192. Lizzie C.
    I'm still a bit buzzed as I write this -- I went to the W Hotel for the first time tonight for a video game event after the Game Developers' Conference.  I didn't stay in any of the guest rooms, but the lounge(s) and bar are classy and impressive.

    I imagine that under the right circumstances the hotel lobby, lounge, bar, whatever would be a great, classy social breeding ground, but after GDC it was a complete nerdfest.  No offense.  I used to be one of those people too, I just hide it better now (I learned to wear lesser and lesser Nintendo shirts).

    22/02/08 | Link | Rating: 4.0
    193. Melanie T.
    Disclaimer: The following is purely based on experience with an event  held here and not hotel stay.

    We have hosted several events over the years at the W and up until this last occasion - we had not been disappointed. We held an event here recently that was set up in a work room upstairs. We met with the coordinator ahead of time and had agreed on all of the details from the amt. of chairs - to the tables in an outside area for demos - to the food preparation, drinks etc. Mind you this event was to have about 50 people.

    The night of: We get there a little early to just make sure things are in order and arrive before everyone else. We find there are not enough chairs in the room, there are no demo tables set up outside the room yet and there is furniture in the way outside where the tables should be and where our cocktail mixer was to be held.

    At this point we are frantically trying to reach the coordinator to no avail. Now people are starting to arrive, the event is to begin in about 15 minutes and nothing is set up and the coordinator is MIA. I go downstairs to talk to the manager who is trying to reach someone in banquet and after 5 min. or so - is not reaching anyone. By this time, some of the guests that had arrived were helping to move furniture - which is not cool at all. And with the event beginning now in about 10 mins - the coordinator finally shows.

    We get the extra chairs, we get the tables but yet have to ask again for help in setting them up properly to accomodate everything for the demos. The coordinator did wave our set up fee but she didn't seem to be extra accomodating or apologetic.

    All in all - we were very disappointed with how things went down and were handled. The good thing is that once the event began, everything went off great and everyone had a good time (that is the only reason this post is even getting two stars).

    Update: I forgot to mention that right when our event began they started vacuuming right outside the room - what!?

    27/10/07 | Link | Rating: 2.0
    194. Lisa B.
    Where else can you find a $300 hotel room with a FULL-sized bed? As far back as I can remember, I've never been in a hotel like that with a full-sized bed. Truly surprising. I mean, I know that space is at a premium, but really...there was definitely enough room for a queen-sized bed. Why?? Many people don't even fit into full-sized beds - I think if you're anywhere above 5"8 your feet will hang off the side. For a $300 a night hotel room, that's a pretty crappy deal.

    Also, their telephone and audio equipment in the room looks like it cost all of $3.50. Come on, guys, time for an upgrade - this is 2007.

    The room service and the Whatever/Whenever service was slow - we had to call twice to get an audio cable for the stereo system. Again, it's all about price and pretension. You set the bar high, I set the bar high. Simple.

    I was very disappointed, especially since we had such a nice time at the Elite event at the XYZ bar.

    10/08/07 | Link | Rating: 2.0
    195. John C.
    The W Hotels chain is usually pretty impeccable when it comes to quality of the room and service. And I try to stay at the location in SOMA whenever I have business in the Bay. My latest stay was marginal. I don't know why. It just didn't feel like my past stays. Despite my SPG status, I got stuck with a mid-building room (instead of the usual corner room I get). When I inquired with the front desk, I was told it was the only one available on the SPG floor. I don't know. Perhaps I will start patronizing the Westin St. Francis instead in the future.

    21/11/08 | Link | Rating: 3.0
    196. Christy L.
    What better way to spend a weekend of debauchery then at the plush W in San Francisco!

    The bed - Amazing! (And it's squeak proof!!)

    The flat panel TV that has the super tweaky visualizer - totally awesome for times of altered states!

    Huge room, huge bathroom, super uber cool decor, awesome window seat with a view of downtown SF.  Perfect weekend escape.  Service was exceptional.

    I booked the "Feel the Wuv" package, which included a bottle of chilled champagne and a set of wonderful massage lotions with a mixing palate.  Good times...  

    Thank you W for a weekend I won't forget (at least the parts I remember!)

    25/11/07 | Link | Rating: 5.0
    197. Kathleen A.
    Love it! I can't add any pictures that aren't already represented here on Yelp, and what more can I really say that hasn't been said already? But I'm so thrilled with The W! The staff is super friendly and helpful, and there's really nothing this hotel is missing. Okay, right now and until July 2011, it's XYZ restaurant is closed for renovations (and when the restaurant reopens, the downstairs bar will close, so check first). Still, I'm more interested in fitness facilities (and there was still room service and dining available anyway). The gym was THE BEST I've ever seen at a hotel: heavy bag, speed bag (crap; I forgot my wraps!), yoga mats, medicine balls, treadmills, bikes, elipticals, free weights, and of course towels and water. There were also headsets for the individual media screens on each cardio machine, wipes, and apples. The jacuzzi and pool were lovely, not over-chlorinated, and the pool was big enough for laps.

    The in-room stuff I loved: Bliss products, iPod docking station, DVD player, fully stocked mini-fridge (expensive, though; e.g., $6 Fiji water) , foot massager, Chinese checkers in the window seat, stationery for days, robes, safe, wine glasses. Room service also included dog and cat kibble. Coolio!

    The bar is very heterosexual, but my diverse group of friends meeting up there didn't seem to encounter any drama or unwelcome. If you'd rather another scene, there are plenty nearby. Almost everything else is also readily available: museums (Jewish Museum, MOMA, MoAD, Yerba Buena), bowling, billiards, movies, ice skating, parks, massage, dining, and a gentleman's club should you fancy such a thing.

    The only indulgence I traveled a bit for was brunch, walking to Town's End on the Embarcadero, near also-I-highly-recommend Delancy Street. There didn't seem to be any really tasty breakfast places any closer to The W. The bed was also too soft for me, but so what? I am now sold on Starwood hotels!

    17/04/11 | Link | Rating: 5.0
    198. Greg D.
    had a drink at remodeled lounge at the W. very classy decor. great place to go with a date before hitting a club.wish we had more places like this in SF.

    13/11/11 | Link | Rating: 5.0
    199. Retired B.
    I would totally decorate my room/house like the W if I could.

    'Nuff said.

    19/02/10 | Link | Rating: 4.0
    200. Robert G.
    I traveled to San Francisco for the Folsom Street Fair.  The hotel is near all the events including the pre-party, post-party and the street fair.   There were lots of restaurants at walking distance.   I called the concierge and he recommended a delicious Thai restaurant.   My friend Brian and I were a bit altered (by the boos on our Virgin America flight.  We sat at the emergency exit row and learned that everything is free there.   So we were in no shape to assist with that emergency exit door).  We made it to the hotel by taxi from the airport - $40.00 and could not understand a word the taxi driver said.  But he was a fast driver and he got his well deserved tip.    At the hotel all of the staff was so kind that I suspect they are all beaten during customer service training.  Our room in the 16th floor was very comfortable and housekeeping was quick to bring us extra toiletries including toothbrush and shaving kits.  The view showed off the mountain side and at night it was full of lights.  The view from our room is beautiful.   I decided to hit the gym and found some crunchy Granny Smith apples, and cheap individually packaged portable earphones that worked on the plane.  The pool is really a bird bath and the jacuzzi is seriously pathetic.   I fidgeted  back to the room to take a bubble bath.  On the elevator a few words slipped out, "Shame!" and "How Sad!"  I had to explain to the lady in the elevator that it was not her I was referring to. She understood how disappointing  it can be to find a crappy jacuzzi and pool in a luxury hotel.   There are plenty of taxis that wait outside of the hotel in case you need to go far.   It was overall a fantastic trip.

    27/09/10 | Link | Rating: 4.0
    201. Holly B.
    I liked the W, but I also don't really see what the fuss is about?  I had a standard corner room, but I've stayed in plenty of nice hotels... this one didn't seem any better.  Nice, but worth all the raving?

    The lobby of the W is spacious and is divided between general seating area and the bar.  The bar has a great lemonade cocktail and is a nice place to stop in for a drink, even if you're not staying here - good people watching after a MoMA date.

    The Bliss bath products in the rooms are fab (I still have a travel lotion floating around somewhere) and there was hot apple cider on tap at the check-in desk in the evening.  The staff was very friendly, especially the door men.  I'd send relatives here, but there are smaller hotels that don't cost quite as much that are just as great!

    18/02/08 | Link | Rating: 3.0
    202. Don W.
    I love boutique hotels - their emphasis usually being on service, atmosphere and value, rather than simply being a rent-a-bunkhouse. The W fits into this category while providing a more upscale experience than smaller hotels. Service and desk staff are very attentive. The facility is stylish and livable. Amenities in the room are excellent - the bathrooms spacious and warm, robes provided. Mini-bar is well-stocked with lots of treats. Our room's overlook of Yerba Buena Center for the Arts, Moscone and Metreon served as a foreground to the beautiful view of skyscrapers in the Financial District and the location provided an easy walk to Market St. and Union Square as well as a quick cab ride down Kearny to North Beach.

    The hotel has a spa, pool, gym and outdoor terrace on its 4th floor, though we skipped the work-outs and focused on the City's cultural and gastronomic delights for our romantic weekend in town and retreat from the mundane, but beautiful suburbs of the coast.

    Car entry on Howard, not 3rd St. Valet parking only. Give them 20 minutes to retrieve your wheels. Courtesy rides are available (sometimes) through Acura (who have a desk within the lobby) on the half hour.

    22/02/09 | Link | Rating: 4.0
    203. Anthony V.
    Had the opportunity to stay here for 4 nights and overall accommodation was outstanding, room service was always on top of things, and people were pleasant. I can't wait to stay here again for my travel needs.

    18/06/11 | Link | Rating: 5.0
    204. Allison B.
    I booked a room at the W Hotel for my 23rd birthday and had a lovely experience. The room was spacious, had a nice view of the city with a cozy window seat (yep, just like in that first pic). The room I had (Spectacular Room) had a huge bathroom and full length mirrors which were great for getting ready to go out. When I booked the room I made a big deal about how it was for my birthday and it paid off with a bottle of complimentary champagne, got me nice and buzzed before dinner.

    The best thing about the W Hotel is that compared to other hotels in the area, it feels swanky and upscale. Because of the price-point, there aren't many families which makes it nicer (less rental cars in front and kids screaming in the elevator).

    For my birthday a year later, I treated myself to a day at Bliss Spa at the W. I wasn't as impressed but if you are a business trip and need a back rub, I think it would suffice.   yelp.com/biz/bliss-spa-a…

    29/12/08 | Link | Rating: 4.0
    205. jamie d.
    My first room was a 7th floor corner above the dumpsters. The 4am trash dumping was sort of a drag, so they moved me to a 26th floor corner facing the Bay. Gorgeous room with a gorgeous view and, best of all, whisper quiet. The 2nd floor gym is great for an urban hotel. The service is always attentive without being overbearing or uptight.
    Bonus: The elevators always smell fantastic.

    17/06/08 | Link | Rating: 4.0
    206. Thu S.
    I love the W for its sleek, modern, and eclectic design that is very boutique-y. Everything is immaculate and luxurious and you'll find cheeky details sprinkled all around which makes for a completely unique experience. The XYZ bar is very swanky and great place for people watching.

    01/01/11 | Link | Rating: 5.0
    207. Kim B.
    The rooms here are even smaller than the W Union Square (NYC), which caught me slightly off-guard. I'm assuming it's due to the fact that I booked a special deal. I love the W chain, but I think I'll stay elsewhere when I'm in the bay, especially since so many hotels are in this great area.

    23/12/10 | Link | Rating: 3.0
    208. Sabrina B.
    Always a good time here. If you don't know, you should, even if it's just for a lobby party. What hotel do you know has as many non-brand-coordinated parties in their lobby? People just like to gather here, it's awesome.

    18/04/11 | Link | Rating: 5.0
    209. Ted R.
    I remember when the hotel opened, they had models in pajamas showing off the rooms.  Even with all that sexy royal blue silk hugging the hunks and hotties, you couldn't help but notice how small the rooms were.  Why such small rooms in a relatively new hotel?  Sophia C. broke it down for ya in her review.  Still, the beds are super comfy and the bar is hip enough for convention goers who can't find their way out to a real scene.  There's just so many better W's...I'll take New Orleans for one, actually there's two in NOLA!

    29/01/08 | Link | Rating: 3.0
    210. Matt L.
    This place was awesome! Everything from the decor to the service I was very impressed. Stayed a total of 3 nights here and it was in a perfect location.

    They have a hotline you can call called "whatever, whenever" answers anything you want to know. The modern style of the place was really cool and entertaining. I especially enjoyed the free puma bikes they lend out on a first come first serve basis. You can see the city at its best by bikes and not to mention how many heads turned and compliments I got about the bikes. For now on im staying at the W hotel in every city

    13/08/09 | Link | Rating: 5.0
    211. Sonny D.
    Very trendy, classy, nice club, restaurant, people.
    Pool needs to be a little bigger.
    Concierge 'Chris' is great.
    He got us into the Guest List @ the Temple and Slide in Powell.
    Both excellent club referrals IMHO.
    We went in VIP Style on both, no cover charge,
    just ordered a bottle of Patron & some juices while seated @ a booth.
    --SD

    24/07/08 | Link | Rating: 4.0
    212. jubi l.
    Been invited to numerous events @ W Hotel but I never had the time to check out the place so past Saturday, I finally had the chance

    Mr & I attended the midnight awards for the San Francisco International Film Festival 50 years past Saturday night, we had a blast.

    Got to see Rosario Dawson & Sam Rockwell, they were seated 2 table from us. Truly imbibed on SKYY Vodka drinks, the bartender was great.  Enjoyed the light dinners and the desserts they have.

    Left after the award ceremony around 12ish, coz miss princess here was getting sleepy from all the vodka drinks. LOL

    03/05/07 | Link | Rating: 5.0
    213. Jidapa F.
    My husband and I had a wonderful stay at W San Francisco.  We stayed on the 22nd floor and the room is fabulous with a view of Bay Bridge. We reserved the room through Hotwire so it was a very good deal. The hotel is near MOMA, just a few blocks from Market St, a very easy walk to Union Square. There are free coffee, fruit juice and cookies in the lobby. The staff was very friendly, even though a bit slow as it was busy when we were there. I would not hesitate to stay there again.

    19/07/11 | Link | Rating: 4.0
    214. Mike J.
    Great place for business meetings.

    Lobby has free wifi, bar opens around noon for lunch and drinks.

    The lounge has tons of outlets for laptops. Pretty busy, get there early to snag a spot.

    11/08/09 | Link | Rating: 4.0
    215. d s.
    I was reading the October issue of Cosmo the other day -- oh fuck off, I didn't buy it, it was left on the alcove bureau by someone who lives in my building.  

    And let me tell you: Cosmo is the ONLY magazine that combines hard-hitting advice, everyday know-how, and escapist fantasy.  Where else can I find such a combo?  Not in fucking Mademoiselle, unless I need to learn about about the most fashionable way to clean my pussy, which is TOTALLY USELESS to me since I have a miniature schnauzer.

    Okay, I lied, I don't have either.

    So, yeah, I picked up this Cosmo specifically because the cover announced COSMO WANTS TO MAKE YOU RICH, and I figured that since I'm like that bitch Nancy Reagan and make all my life and relationship decisions based on the horoscope in this rag, the $250,000 they were offering was yet ANOTHER way I could continue down the path of self-improvement and self-righteousness while LOOKING HOT in my newly-purchased Alaia tube dress and Bulgari cock ring bling.

    While trying to locate the details about the cool quarter mil in the magazine -- how many Almay ads can you squeeze into a mag? Don't ask! --  I stumbled across "How to Stay Safe: 5 PLACES SEXUAL PREDATORS LOOK FOR WOMEN." See, what did I tell you, hard-hitting!  

    According to the article, the five places are: parking lots, taxis, their car, familiar streets, and their own home. So basically, we need to live in fear OUR ENTIRE FUCKING LIVES!  Isn't that AWESOME?!?!  I tell ya, you know we're REALLY making progress when magazines marketed to women print articles sure to provoke MASS HYSTERIA!!  Josef Breuer would be proud.  I mean, fuck, I guess the only safe place for women is a locked attic where they can plotz about while barefoot and pregnant!  I guess this is the feminism of today, RIGHT?!?!

    Anyway, I realized that the author left BARS off the list. And then I remembered that my first thought while walking to meet friends at the W Hotel Bar was: SEXUAL PREDATOR.  For some reason, I had visions of blonde bimbos, popped collars, roofie coladas, and Christian Bale sodomizing a headless torso while wearing his Brioni blazer as I approached the door.  Cray-cray, huh?

    Well I was TOTALLY WRONG.  Maybe I just mixed up my morning prescriptions or something, but I actually enjoyed tossing back a few cocktails with the Beautiful People as the soft candlelight flickered across their faces.  Okay, so maybe they weren't all beautiful, but they certainly wanted the rest of us to think they were.   The lighting helped -- everyone looked a decade younger and ugly motherfuckers like me actually looked human.

    Of course, part of the reason for my pleasure was the company: awesome Jamie M listed the virtues of Livy as if he was talking about the weather and Robert P was a sweet bundle of warmth.

    But you know what? I also found the service professional and friendly, my cuba libres strong, the frites fried in duck fat delicious, and the circular bar an excellent perch from which to people-watch.

    Oh, and the fact that the Silver Fox sitting next to us was getting sweet-talked by an OLDER blonde woman sporting a quilted Chanel clutch played ABSOLUTELY NO ROLE in my rating.  

    Okay, that last part was total bullshit.  Watching their dance of seduction was deeply entertaining.  THAT'S the feminism I'M talking about, bitches!  Love is a battlefield.

    07/11/07 | Link | Rating: 4.0
    216. Stephanie W.
    Knowing that the Yelp Holiday Party would do us in, my brother and I decided we'd get a room at the W Hotel to avoid any driving disasters.  Plus, being the kids about town that we are, we've been wanting to check this place out for awhile.  Perfect excuse!

    I arrived at the hotel in the late afternoon and pulled up to a smiling & very friendly valet attendant.  Though the cost of the parking is high ($45 per night for guests), I was informed that because I'm so eco-fabulous and drive my little Prius I get parking for 1/2 price.  
    Woot woot!!  Another reason I love being green.  

    The front desk clerks were helpful and nice.  They gave me the keys to our room on the 27th floor and up I went in the lightning fast elevator with the bellman in tow.  I was pleasantly surprised by the decor from the ground up.  Minimal, fresh and modern.  Very subtle but makes a statement.  I like it.

    Upon arrival on the 27th floor, I found we had not one but TWO rooms that were put together for our use.  The overly generous sized rooms included a lounge, living room area with Murphy bed, sofa and it's own bathroom.  The incredible bedroom had quite a stately bathroom, flat screen TV with amazing Bang & Olufsen sound system and views of the city to rival any that I've seen.  
    In fact there were views of the city from the bathroom.  Yes, you could in theory, sit on the toilet and look at the amazing SF skyline.  Wow.  
    Now THAT's what I call a 5-star experience!

    Even though we were only in the room for a total of 10 hours - most of it sleeping in a drunken induced coma, I will definitely find another excuse to drop an exorbitant amount of cash to stay in this hotel again.  Worth every single precious cent and then some!

    P.S.  I've been asked how much we shelled out for this room...we got a mid-week special online, so it was actually only $299 for the night.

    09/12/07 | Link | Rating: 4.0
    217. Cathy R.
    Also only reviewing the bar. We were staying a couple of blocks over at the Westin on Market Street. Although the Westin had a nice bar area, no music. The bartender there gave us the name of a few bars nearby that would have music. This was the closest, so we headed there.

    Hopping bar scene on a Friday night. Music was provided by a dj. Mostly a younger crowd. Drinks were slightly overpriced and service was slow. I think our particular waitress was new on the job and/or not so interested in keeping her job. Fortunately the bartender kept his eye out for the patrons.

    09/08/08 | Link | Rating: 3.0
    218. Elaine Z.
    You know those HGTV shows? The ones where they makeover a bedroom, but they do it on the cheap -- making their own end tables out of plywood, making "art" projects out of tin foil and paint? Yeah, that's what this looks like. Although W's have long been known for being "trendy," I never equated that with "cheap" until I arrived here. I could have made the nightstands at home with some plywood and white paint. And the desk was straight from the "build it yourself" section of Kmart. (No, not even good enough to be Target.) The room was tiny. And there were strange paisley shaped mirrors on the ceiling.

    On the upside, there was complimentary continental breakfast... oh wait, no there wasn't... I mean, at least they delivered the newspaper... oh wait, no they didn't do that either... No, they in fact offer none of the basic niceties that one could get from a Holiday Inn Express these days.

    But it was all worth it because they call the elevator a "lift," refer to the bathroom as the "WC" and have a sign that says "Wheels" where they mean Valet or parking. Very Euro! Oh, and every evening, the lobby bar thumps techno-crap music at a decibel level that would drown out a jet engine. (That must be Euro, too.)

    Seriously, the only redeeming quality was the friendliness and helpfulness of Abby at the front desk. I really hope she finds another job elsewhere soon.

    06/09/10 | Link | Rating: 2.0
    219. Fabricio C.
    Just came back form a week long conference at the Moscone centre, and   I thought this would have been a good opportunity to try out this W hotel.

    This experience was so full of disappointments that I am actually afraid that I will forget a few of them in this review.

    First of all, the room that I got was a "corner" room in the 29th floor, was NOT a corner room since the one full face of the room was blocked by a diagonal wall separating it from my neighbor in the other "corner room". I believe that this substantially detracts from the corner room concept.

    Once I got over that, I set up my computer at the micro desk, which was leaning against this diagonal sun blocking wall, just to find out that there is actually NO LAMP at the desk. Apparently the desk lamp was replaced by a cheesy purple buda doll that managed to be both, offensive for anyone who may admire Buda, and useless for the purpose of using the desk.

    Aside from the micro light less desk, the tiny room that i used was sadly crippled by one of the worst distributions I have ever seen. For instance, I had an actual L shaped extra wide hallway inside my room which made room for my closet facing my door robbing me of the space that could have been used to be able to walk around the bed. on both sides without stumbling into the tv.

    On to the TV. This room was equipped with one of those new digital  flat screens all to be wasted away with an archaic analog programming. Of course, the image quality was awful I would have expected from a hotel at this price range to at least be able to provide with good HD entertainment but not here.

    Further more, on the first morning I went to the XYZ restaurant for some breakfast, only to stumble upon the slowest one that I have seen in the bay area.  I ordered my fried eggs eager for a quick breakfast and had a cup of coffee. As i waited patiently, I finished my cup of coffee and could not get my cup refilled by any of the many waiters, they would just say "I'll be right back, buddy". I waited for what seemed for ever (turns out to be only 50 minutes) and finally got my breakfast served. It turned out to be pretty ordinary so I finished it up in the 5 minutes that I had left before my conferences started and as I was signing the check all I got from the waiter was an "I'm sorry buddy, took a while ehh?"

    I have got to admit, I was reluctant to write a review such as this one because it makes me feel so old, but I got over to do it just out of a desire to help my fellow travelers stay clear of these trap hotels.

    23/11/09 | Link | Rating: 2.0
    220. Sabrina R.
    If your looking for style and class, this is the Bar to hit on a Saturday night...Drinks were great and the atmosphere was very chill.....

    Loved watching the odd mix of people standing in line for XYZ ($20 cover) If they were playing a mix of music, then I would have loved to party, but it was only House!

    10/05/09 | Link | Rating: 3.0
    221. Sacha M.
    I've stayed in this hotel several times over the past five years, and it is one of the best in the Union Square area.

    There seems to be an ongoing epidemic with lackluster customer service at some of the neighboring hotels, but that is far from the case at the W. The staff is friendly, helpful, and resourceful.

    The rooms are great. If you can manage to get upgraded (or upgrade yourself) to a high floor and especially a corner room, you'll love the views. Some of the rooms are remarkably large, but the higher up you go, the more space you lose in some cases.

    Between the views, the quiet and comfortable rooms, and the very zen, modern decor, this place makes for a pretty stellar romantic retreat or a good place to escape the weirdos at your conference down the street.

    The bar isn't bad, either; get the oysters.

    An additional plus that is unique to this hotel is free wireless in the lobby.

    Enjoy - the W is as good as it gets in SF.

    20/08/09 | Link | Rating: 5.0
    222. Eryka V.
    W means many things:

    Good beds
    Good drinks
    My baby dog Sasha can sleep here too
    Amazing views
    Fast room service
    Beautiful staff
    Champagne package

    I could go on and on, the W gets to the point of relaxing in slow party way.  LOVE IT

    14/04/08 | Link | Rating: 4.0
    223. Caroline M.
    The decoration here is very different than your usual charcoal-gray-and-jewel-tones W. The rooms here are heavy on the bright, pop-culture Asian look, with color-changing Buddha nightlights and fortune-cookie messages hanging outside each room.  Great room service, super comfy accommodations, and my favorite yummy Bliss Spa products in the bathrooms.

    My usual W gripes apply, though: $14.95/day for Internet access, food is too expensive, you know the drill.  Four stars instead of three for the color-changing Buddha.  I wanted to take him home.

    15/11/08 | Link | Rating: 4.0
    224. Tylene T.
    Of course I always love going to a W hotel whenever I get a chance. Only went in for drinks one night when everywhere near my hotel was closed (at 10pm no less). Had some wine. The vibe was cool, as it always is at a W. There was a convention going on when I was there so it was super packed with all the financial guys. But wine was good, even my boyfriends tequila was good (the Corzo Reserve) which he's kind of a tequila snob and loved. W is your safe bet on a good vibe at a bar. If you do get there ask for Josh as  your bartender, he was great!

    01/05/11 | Link | Rating: 4.0
    225. Patrick B.
    This review is for the bar. This place sucks. The only reason Im giving it 2 stars is because its cool inside. The bartender I dealt with was clinically braindead and after making us some mediocre drinks charged s $22 for two. Now I'm not from here so maybe that's the going rate but for that much they should be the best drinks Ive ever had. This is also after I asked for a suggestion on drinks. So I got nothing.

    21/08/12 | Link | Rating: 2.0
    226. Paul O.
    We won the "I left my Heart in San Fransisco sweepstakes" and it was first time at W. The experience was great and service was even better.  We had a great weekend there and would recommend it. We were lucky to get a weekend with warm clear weather.   The XYZ restaurant had great food. I will be back to eat there for sure.  It was a true VIP experience and everyone welcomed us in.  do yourself a favor and experience it.

    16/02/11 | Link | Rating: 5.0
    227. Myrel F.
    I haven't actually stayed here. I've lounged here in their bar area. The hotel is quite posh and gives off a sophisticated vibe.

    My friend and I were trying to avoid a few clubs saturday night. So, we decided the best bet would be to go somewhere none of our circle of friends would think to go. I enjoyed the ambiance. I will be coming here again soon. Possibly next week?

    30/09/08 | Link | Rating: 4.0
    228. Barney B.
    W's used to be a magnet for the gays and the trendstahs.  slick rooms, modern design, stylin' staff, tunes to groove to when you walk in.

    maybe it just 'caught on' with others - or a new ad campaign is wooing new clientele - but this place was packed with retirees fussing with the elevator and kids running around in their pool clothes.  very odd.

    also, the requisite clubby bar is smack dab in the middle of the hotel - not atypical for a W - but at 'ugly light time', it sucks to return to the hotel as a guest and seemingly your only option to get to your room is to push past all the over-drunk patrons stumbling to get to the door.

    the room was comfortable and had a mediocre view - and the location was decent.  I guess I am just usually more wowed by this chain (NYC, Montreal, Walla Walla....) so to me this one rates at a generous 'A-OK'

    13/04/09 | Link | Rating: 3.0
    229. Pammy S.
    tiny, grim room. Dead roaches abound.  Linens feel like cheap, 7 thread count cotton.  

    Horrid and gross front desk staff, not to mention ugly and smelly.  Maybe W San Francisco should screen for quality employees that pass their ESL class before hiring.

    Overpriced for what you get.  XYZ's food sucks.  Bar/Bar scene is lame and wack.  I would strongly advise for all NOT to stay here.....

    P

    01/08/08 | Link | Rating: 1.0
    230. Tracy D.
    Stayed here for a weekend for a business trip. Can't speak about all the amenities, since I didn't have time to enjoy them all, but what I can say is...

    What I Liked:
    A-MAZ-ING bed - so soft and lush that I sunk in and didn't open an eye until my wake up call
    Food - in particular, the W burger with mozz, heirloom tomatoes and bacon was delicious
    Decor - clean, modern, trendy
    Bliss products - nice touch

    What I Didn't Like:
    It took FOREVER for my room to be ready, and I kept having to follow up with them to get it done
    The servers at the bar tended to take away empty glasses without offering a replacement - kind of annoying

    Would go back though, and hit up the Bliss spa next time!

    28/09/09 | Link | Rating: 4.0
    231. Melissa P.
    I just came back from staying a night here and it was a great experience. The people were super nice, this place is pretty modern without going overboard. They have valet and a quick room service. The rooms are nice and loaded with what you want as snacks and drinks. They also have a nice restaurant XYZ.
    I'd give it 5 stars but there were 2 things that i had to knock down a star:
    1. There was a buddha sitting on our table (i'm Christian)
    2. At 1:30am i heard our neighbors having sex...Not a pleasant sound to sleep to.

    02/01/09 | Link | Rating: 4.0
    232. Lil Z.
    FOR THE LOUNGE:

    Ok, I don't even know WHERE to start.  I ended up here after a birthday dinner.  First timer, recommended by a friend.  This place APPEARED fancy and well-decorated; obviously it's a HOTEL!  I sure would hope so!  It has 3 floors and each floor has sofas and coffee tables to relax.  I was checking out the Massage Pod Chair on the third floor. It was cool but probably pretty beaten by by drunks. =X  Anywayz, the crowd wasn't my deal and the DJ sucked.  The promoter of this place should be FIRED cuz they can't even afford to put lighting in this place???!!!  Moonlight sonata??  WTH?!!  LoL... It was dark on the dance floor if anyone was conscious enough to even notice!  Anywayz, had to call it a night.  This place is a 3.5 STAR HOTEL!  Not my type of hotel OR lounge...

    Decoration:  GOOD
    Music:  POOR
    Price:  N/A
    Return:  NO WAY (for the lounge)!

    26/06/09 | Link | Rating: 2.0
    233. Lauren C.
    I entered the world of the W for the first time last weekend, and what can I say?? The details, the lighting, the mirrors, the nooks, the color, the soap. I've fallen in love with a freaking hotel. It's just so rare that you come across an establishment (hotel or not) that has been so well thought out.

    So my dearest W, I tried so, so hard to give you the five stars you deserve. It's not your fault, really, but those mean people at the front desk tried to change our corner room reservation to another room, telling us it was an "upgrade" because you could see a bunch of unsightly buildings and a few inches of the Bay Bridge. After 10 minutes of griping, someone promptly brought us a key to our corner room.

    Once we saw the new room, I was pretty pissed that they actually tried to tell us the other room was an upgrade. The corner room was huge, with all the coolness of the first room...but even cooler. What wasn't cool, though, was that no one in the hotel got the memo that we'd changed rooms. Not once, but twice we were bothered by a knock at the door with a delivery for someone else. Fortunately I was too busy falling in love to be too annoyed.

    Even after all that, I'd probably still have given you those five stars, dearest W, had it not been for one fatal, unforgivable flaw. It hurts even to type it, but the kerning on your pens gave me nightmares for days. In a bubble of absolute perfection, a few poorly spaced letters can ruin everything.

    22/11/08 | Link | Rating: 4.0
    234. Lola D.
    We are frequent visitors of the W.  Whether it be in SF or another city! When my honey comes to town, he always makes it a point to grab drinks here. We love the modern and trendy decor. Lights aglow in every corner.  Last night was just the guys, honey, and me. But it was perfect! Great music, vibe, and people. Bartenders were a bit slower last night compared to other times we are here. All in all, great night with amazing people.

    29/06/12 | Link | Rating: 5.0
    235. Ty W.
    The best summary I can give of this place is: for what you're paying, it's not worth it.  It's definitely really nice, it is The W, but it's not nearly as nice as the others I've been to in the U.S (New Orleans, Seattle, New York).  There are plenty of other chic hotels in San Francisco with better bars, decor that is just as nice without trying so hard (the W feels more like a hotel amusement park than an actual hotel), and equal service.  

    If you're in to more modern hotels I'd recommend the Nikko over the W any day of the week.  And you'll probably save money.

    07/07/09 | Link | Rating: 3.0
    236. Kitty O.
    Note: I'm not reviewing the rooms or the stay, because I didn't; I was just in a single room for about 4 hours while having a party with friends, and only one person was staying.  Briefly, the room was neat, modern, had tons of accessories, and cute mod-Japan/Tokyo style.

    Ugh, but the 3-story bar/lounge/club area was where we stayed most of the night.  Let me tell you, I have never seen such a strange mix of people in one "hip" place!

    There are so many douchy men here of all all types, and they are all over ANY girl... and I say any because my friends and I were all covered up in winter coats, and were definitely not taking them off (we felt under dressed*), but we were still getting hit on by the minute.  And these aren't the most attractive kind of men either way... I think they are the type who just go there because it would make them look cool to go there.

    *Dress code... there wasn't any?  There were casual-wearing people, people dressed to the nines, or people dressed for the club.  So in general we shouldn't have felt under dressed but...

    This club should have been called "düsh".

    19/03/09 | Link | Rating: 2.0
    237. Randy O.
    Contemporary, great location, rooms set up for mobile workers, discounted parking for hybrid autos.

    This was our first stay at the W, and it was for my wife's birthday. We typically stay in SF a couple of times a year, we've stayed at the Ritz, Campton Place, and the St. Francis.  This was our first stay in SOMA and we agree that the W will be our "go to" hotel in the City from now on.

    Izzelle, the concierge had set up the room with flower and champagne and ensured that we had adjoining rooms with my wife's sister.

    Room was comfortable and it was quiet (compared to the Ritz where we had stayed 2 weeks prior) relative to street noise, adjacent room noise, etc.  I suspect that's due to the fact the building is newer than the other hotels we've stayed.

    Adjacency to restaurants is terrific (we ate at the Thirsty Bear across the street); there's a Peet's coffee a block away; and SF Center (shopping) is only a couple blocks away.

    Best part is with the various discounts that Starwood is doing for their properties, we got the room for under 170.00/night.

    I suspect booking this hotel during a convention week is problematic given it's right across from the convention center; but; if you are staying for the weekend, it's probably not an issue getting a room booked.

    Highly recommend as an option to the other top hotels - Union Square  is a bit further to walk (compared to the St. Francis, or Hyatt Regency); but the W is a much better facility and, you should be able to save some money.

    10/01/10 | Link | Rating: 4.0
    238. Christine R.
    Love XYZ...spacious, loungy atmosphere with live DJ on both floors.  It's our hang out spot every year at Halloween.  Classy, chic place in the heart of SOMA and walking distance to other bars, clubs, lounges, Metreon, and grub.  Plenty of seating area to sit, relax, and watch all the coolest/craziest costumes flow through.  The ultimate upside is that there's NO COVER.  People aren't stuck up or guarded.  There are bars on both levels, but drinks are extremely expensive.  Two drinks can easily cost $30 bucks, especially shots will add up.  The second floor gets warm after awhile...heat rises.  The dancefloor downstairs can be expanded to accomodate more dancers, but large couches are in the way.  Comfy couches are situated outside the hotel when fresh air is needed.  We stop by St. Regis next door to enjoy more fireplace lounging.

    04/11/08 | Link | Rating: 5.0
    239. Geo N.
    Good service. Low attitude for a w. Gordon at concierge is uber helpful.

    27/06/11 | Link | Rating: 5.0
    240. Matt B.
    This is place is a cool spot, although a bit run down compared to others I have stayed.  They were in the middle of a remodel on some parts, which is probably needed.  All in all a great place to crash when you are in the city.

    22/04/11 | Link | Rating: 4.0
    241. Elizabeth T.
    Event the sheets smell good! Let's just say I woke up with the hair of the dog on me and The W was the prefect cure. The decor is so-so. I do like the modern lines but could do without the creepy little Asian dude glued to the vanity. I guess you're supposed to put a penny in his little tray? I'm not sure about this one, I think its what interior design geeks call humor. ha..... ha.... hilarious. Annnyway, I woke up to a hot lemon sage bubble bath and room service. What more could a girl ask for? I slid into the tub an alcoholic wreck and emerged to greet the hot 'in room dining' guy a refreshed goddess. (Yes ladies, even the help is hot!) The poppy seed pancakes and honey infused butter, orange juice, and earl grey breakfast was divine! I cant describe the buttery goodness but I do say: if your love life is lacking, make up for it in The W's poppy seed pancakes.

    The downsides: Through the elevators smell fantastic, I'm not one for the 3D psychedelic walls. In addition, being a freak about cleanliness, I found the foot roller under the desk a hygienic night mere. I'm still scarred from thinking about how many people have used that thing...yuck! While we are on the cleanliness factor, I might also mention that at one point I ran my hand down the side of the bedside table to find my falsies from the night before (keep your mind out of the gutter, LASHES!) and the entire side of the table had sticky nastiness on it. But lets not let a few little blunders ruin a lovely time.  All-in-all, The W is the bomb! Go there and be unashamedly pampered in the most chic, modern, fabulous way!

    14/12/08 | Link | Rating: 4.0
    242. Mike R.
    Very trendy.  Dance music in the elevators.  Very modern furniture in the lounge.  Nice rooms.  Great place to spend the evening with friends.  I will be back.

    27/08/11 | Link | Rating: 4.0
    243. Sarah T.
    Sigh. Why can't I rate anything 3.5 stars?

    The W Hotel is okay, I suppose, but gets a tad dull when you spend 45 consecutive nights there. The biggest problem I have is that the rooms are minuscule, and the decor is kinda early 21st century. Maybe it's time for a re-do, W?  

    The saddest thing about the W, really, is that they don't have any vegan options on the room service menu. Now, I realize that most people don't order room service, but at the W, they have a special portion of the room service menu dedicated entirely to PETS. Now, if you can order a fillet mignon for your dog (no, I'm not kidding), it seems ridiculous that a vegan can't order a decent entree, doesn't it?

    That said, the W does make the best french fries I've ever had.

    12/05/09 | Link | Rating: 3.0
    244. Vince S.
    This was seriously the best hotel I've ever stayed at in my life.  And since this isn't a tropical location, we're not talking about an ocean view or cabana hut on a bed of clear blue water.  We're just simply talking about a city hotel.  Shouldn't be too hard to mess that up.

    But unfortunately, many do in this city.  I've stayed at a lot of hotels here, and the W blew me out of the water.

    Came here on a little rendezvous after I was persuaded by my friend to come stay with him.  I was so glad that I did.

    I'm someone who notices the smallest of details, and that's what makes this hotel great.  From the reed diffusers in the elevator, to the glowing buddha in our room, to the window sill cushions, to the to-die-for goose down pillow top bed, to the bliss spa products in the bathroom, to the chinese checkers board on our table, to the lush quilt on our bed, to the iPod dock, the list goes on and on and on... Everything was just so well designed and executed.

    We even went down to the restaurant the next morning to try and rid of our toxins from the previous evening by indulging into some eggs benedict and orange juice.  It was all pretty good and descent, and my benedict was on top of a slice of french toast.  Not bad, just different.
    Even the design of the restaurant/bar was great, down to the plates themselves.

    I will seriously be back sometime.  They have these escape packages combined with spa treatments that I'm dying to try out!

    20/08/09 | Link | Rating: 5.0
    245. Genevieve Y.
    Date & Time:  Various Weekends when we just want to Getaway from our Neighborhood
    Company:  Michael
    Crowd:  Tony Young Professionals
    Vibe:  Chill
    Decor:  Chic & Comfortable.  Cozy Rooms in Deep Rich Shades of Brown, Beige, Blue.  Comfy Bed & Intimate Window Bench.
    Service:  Attractive & Clad in Black.  A Little Too Cool For School Attitude

    Bars-
    Lobby Bar
    Crowd:  Young Hip Professionals
    Vibe:  Chill
    Service:  Efficient
    Imbibe:  San Francisco Spring which is Grey Goose, Grapefruit Juice, Cointreau Orange.  Yum!
    Devour:  Crisp Fries & Ice Cream

    Also My Fave Bar Here - The Living Room
    Location:  The Mezzanine Level of The W
    Company:  Ex-BFF's, Pheny, Michael & Friends
    Crowd:  Young Girls in True Religion Jeans, Skimpy Tops & Heels Guys in Striped Fitted Shirts, Tee's or Blazers & Seven Jeans
    Vibe:  Energetic
    Decor:  Sexy!  Sheer Sweeping Curtains leads you to this Massive Bar.  Sleek Sofas & Cubes to Lounge around in while listening to Hip Music.
    Service:  Cool
    Imbibe:  Hangar One "Buddha's Kiss" Citron, Kaffir Lime, or Mandarin Blossom

    Restaurant- XYZ
    Date & Time:  Dinner @ 8pm
    Company:  Pheny, Michael & Friends
    Crowd: Hip Professionals
    Atmosphere:  Chic
    Decor:  Signature W Sleek Dark Woods.  Brown/Beige Lush Booths, Tables and Tightly-Packed Seating as you enter.  Impressive Dining Room.
    Service:  Efficient. Helpful. Knowledgeable.
    Imbibe:  Hangar One Citron or Grey Goose Le Citron & Wine
    Devour:  Soup, Seared Foie Gras, Tuna Carpaccio, Seared Scallops for Starters.  Duck Breast or Beef Tenderloin for Entree.  Ice Cream Sandwiches for Dessert.
    Room Service Available!

    Notes:  Grab some Green Apples during Check-in.
    Definitly Check out The Pool & Hot Tub.
    Toiletries of Bliss Products in its very own Travel Case!

    23/05/08 | Link | Rating: 4.0
    246. Ann M.
    I've been to 2 other W Hotels and this one was mediocre compared to the other ones. Our first room was bad bc it was right next to the elevators, it was so loud I couldn't sleep. The next day I switched rooms and it was much better and slightly roomier.

    *Rooms were small
    *Service was mediocre

    27/09/09 | Link | Rating: 3.0
    247. James L.
    On a normal night, accommendations range from $100-$400 depending on what you prefer. New years, range from $300-$650 (Reserve months earlier)

    Lots of events has been created here. 3 levels of different dance floors, different music, different scenes.

    XYZ Lounge is a pretty cool place to be on any night in the city. Waiting for the cocktail waitress to take your order could be challenging, just fight your way through the crowd to the bar. Drink prices are usual in a trendy city hotel bar, be prepared.

    Parking is another thing, I remembered it's about $40 if you're staying at the hotel, or you can park at the public parking garage a block away (across from the mascone center) and just walk.

    10/06/09 | Link | Rating: 4.0
    248. Sara H.
    This place is beautiful!  The decor is so refreshing and wonderful.  It is a bit pricey but so worth it.  

    The first time I stayed here years ago I just remember feeling so spoiled - didn't think I could ever stay anywhere else.  I got over that but the W is still a great place to spend a special night in San Fran.

    Plus - I loved the location of the W.  It was in walking distance to so much - MoMA, Mel's, Metreon (Wow, lots of great Ms near the W).  You never have to get in the car.

    24/01/09 | Link | Rating: 4.0
    249. Cyndy P.
    Went in here last month, to the bar and lounge area.
    Not sure if this is the right place for my input.
    First of all, I am not sure about this hot spot, come on, you are the W Hotel, shouldn't you be top notch??
    The drinks were good, but while I was enjoying them, I felt like I was in an old renovated bank. The couch by the fireplace was nice, again the drinks were good, but the calamari???
    Come on, a couple of deep fried jalapenos, minimal calamari, with long john silver style extra batter bits, be careful.....
    this appetizer needs a caution sign.

    We didn't come in for calamari, but I just thought the experience would of been way better and different.

    21/12/09 | Link | Rating: 2.0
    250. S H.
    We enjoyed our stay.  Every time the wifey and I got into the elevator, we felt as if we were in a night club.  The lounge music is a nice touch.  The entire staff, are very friendly, laid back but 100 % professional.

    I felt like I could live there to be honest!  Unfortunately, since I have my beautiful family which includes my one years twins the place isn't that kid friendly.  Just to many sharp edges and little things for them to put into there mouths.  They liked the music in the elevators though.

    I'll be back with wife on a over night through for surely.

    18/11/09 | Link | Rating: 4.0
    251. TJ M.
    We stayed in a "Fantastic Suite" at the W Hotel in SF on Saturday night. It is a decent hotel, but a bit over-rated. I give is somewhere between 3 and 3.5 stars.

    My wife was doing a photo shoot so we rented a nice suite. Views were just OK. Lots of SOMA and Twin Peaks. Even on the 28th floor (out of 31), one could not see many of the cool SF landmarks (Like the GG bridge, Bay Bridge, Alcatraz, Coit Tower, etc.). The room itself was large (700SF), with 2 full bathrooms- no complaints on the size. Decor was super modern, but rather cheap looking. And things looked quite "used"; carpet and pillows are a bit dirty and stained, furniture is nicked, wall paint was a bit messy. Just not what I would expect in a high-end hotel.

    One hassle is that since the place is such a party hotel that one needs a key card to operate the elevator. This makes it difficult to carry 2 coffees up to the room in the morning. And there was no in room coffee maker.

    Pros:
    Very hip and cool place
    Great bar scene for young people
    Very convenient SOMA location- Close to AT&T Park and Moscone
    Lots of desk space in the bedroom
    Decent sized room
    Pretty good rates available via SPG.com - Good AAA rates too.
    A  Starwood property- So I get points

    Cons:
    Parking and car arrival area is very small and inconvenient.
    Room decor is ultra modern. Not very cozy, not that "classy", and not great quality.
    Service is just OK. Certainly not like a St. Regis.
    In the rooms, windows are not very large and there are not that many of them.
    No in-room coffee maker
    Super low water pressure
    A rather small lobby
    On-site restaurant (XYZ) is not very good.

    I prefer the Westin Saint Francis and the Grand Hyatt.

    24/01/10 | Link | Rating: 3.0
    252. Brianne D.
    I just stayed here this past Friday for my girlfriend's bachelorette party.  I'm her MOH and wanted to make sure her bach was just perfect, so I booked a Fantastic Suite at the W.  It looks exactly like the photos on the website - very modern, fun and a little quirky.  The suite had 2 full bathrooms, which was great to have with 10 girls all meeting there for some bachelorette fun.  There was a full living room and bedroom separated by a sliding door.   There was window seating all along the gorgeous windows with beautiful views of the city, as well as a full-sized couch, coffee table, flat screen TV and CD player.  This is definitely a party room!  And I could tell that there have been a lot of parties in the room from the big, black stain on the carpet...kinda grossed me out, but everything else about the room was clean.  

    The customer service during our stay left me wanting for a little more.  For the most part, everyone was nice enough but also not overly helpful.  Check-in is at 3pm and the room was not ready until 3:30pm, and no apologies were made for the room being late.  Since I had to wait for the room I checked my bag with the bellhop while I went to grab some lunch around the corner.  When they gave me the keys to my room, I gave them the claim ticket, they brought out my bag and didn't even offer to have someone show me to the room.  As we were setting up for our big night, I called down to in-room dining and asked if they could bring some glasses up to the room.  The lady on the other end of the line was quite rude and said that it would be $2/glass...completely ridiculous!  That said, there were some people that were very nice...so it seems that it's just hit or miss depending on who you run in to.  

    The hotel is under construction right now as I believe they are renovating their lobby area and I'm not sure what else.  I knew this when I booked the reservation and it wasn't a problem although I'm sure it will be a much more grandiose entrance once they are finished with the construction.

    23/08/11 | Link | Rating: 3.0
    253. T D.
    I recently took a business trip to San Francisco and had a great stay at the W San Francisco. I have stayed at many hotels over the years on both business and personal travel, and this one was possibly the best ever. Although my visit was only one night, I had interactions with many members the hotel staff, and found them all to be genuinely pleasant and very helpful. From my pre-arrival enhanced room and late checkout requests, everything was handled with great professionalism -- and, most importantly, accommodated. The hotel team definitely left a good impression, and I will certainly make the W San Francisco my hotel of choice when in San Francisco.

    I wish I had the time to go into detail regarding each of the individuals who made my stay memorable. However, would like to make special mention of the bartenders on duty late Thursday night (1/21) for assisting me with food and drink after a long, delayed and exhausting flight from NY, despite the fact that they were closing; and the concierge on duty Friday midday for offering to get me a ride to my business meeting when I asked for a cab. I also found the valet team to have the best customer focus of any I have experienced.

    Starwoods should be proud of the W San Francisco for their laser focus on customer service. A great experience.

    10/03/10 | Link | Rating: 5.0
    254. Janet O.
    Young cowd in general. Cheerful staff. Very busy,pricey, 15 floor suite carpet was dirty next to the bed,stocks of shampoos toiletries was generously provided, robes, water pressure not that great,loved the plantation shutters and the ability to open your windows to view sf at night or day when traffic is bustling,easy location for clubs like Fluid.nice sliding bathroom door but does not keep the draft out. Love the closet lights that turns off when you close the door-really cool! Nice TV in the room that I never got to use.

    09/03/09 | Link | Rating: 3.0
    255. Lanette F. G.
    Just stayed here about a week ago and it was ok.  The Westin down the street was fully booked so we ended up here.  Its a cool spot, its just that Im a Westin girl and I found myself making all kinds of comparisons.  Im lucky that the company was so great :)  Anyway, The BF and I stayed in a Fabulous Corner Room.  It had a cool little sitting area in the corner which offered a view of the Bay Bridge.  All the windows had clean, crisp white shutters which I thought was cool.  The bed was average, not nearly as awesome as a Heavenly bed.  I did like the large ledge right when you walked in, you can put your luggage on it rather than having everything on the floor.  The service was perfect, the girl who checked us in was absolutely pleasant.  They are doing some remodeling but the makeshift lobby seemed efficient.

    01/10/11 | Link | Rating: 3.0
    256. Ryan H.
    Not my absolute favorite W. The rooms are pretty small and the decor feels a bit cheap (the purple lightup Buddha is a bit more tacky than chic to me). I also had an experience where the previous room user had obviously been smoking & they'd left a machine in the room that they were using to try to remove the smell. They hadn't finished the job, so it had a very odd chemical smell. They fixed it but not too quickly.

    I still give it 4 stars because it's better than most hotels in SF but again not my favorite W.

    09/02/10 | Link | Rating: 4.0
    257. Michael J.
    The reason I think the W is a hotel is because it has beds and you have to pay money to stay there. It's too short on service. There's no lack of cool people in San Francisco, so why don't they hire some more of them? The "Heavenly Bed" does provide a nice sleeping experience, however.

    06/03/11 | Link | Rating: 2.0
    258. Denise B.
    FOR THE BAR:
    When you have a sassy cocktail waitress that is able to cater to 40 drunk girls at a bachelorette party, as well as the people from the local cataract convention without breaking a sweat, well that is talent.

    She never once left me hanging onto an empty glass.

    She never even had to ask me after the first order what my drink was, she just remembered.

    And she put all my champagne on the tab of the visiting businessman that I was talking to from Texas. What a gal! She said he really wanted to buy me these drinks. When I left I thanked him and he nodded like he knew he had bought me oh, 5 glasses of champagne, but he had no idea................

    Oh the fireplace also rocks, the place is filled even on weekends with business travelers looking for some actions so if you are single and looking for an out of town fling, or a cougar looking for some fun, this is hot spot for you. This is not for the under 30 crowd though, mature audiences only. There were moments when I, at 32, felt too young to be here. But only for a brief second.

    Fun, modern, professional, work hard play hard atmosphere.

    And did I mention how the staff rocks?

    06/04/09 | Link | Rating: 5.0
    259. linda h.
    Love the lounge and the bar. Classy and cool atmosphere. Service was excellent.

    31/08/09 | Link | Rating: 5.0
    260. Hasham Y.
    The bar on the 1st floor is pretty popular so it is always busy and noisy down stairs though i must say it is great for people watching. hehe
    the rooms have contemporary decor but are crammed. My room had H2O toiletries which is a great spa brand however other people had Bliss products. the limited space and tons of furniture was over bearing. Oh i love the bed. It was very comfortable. Actually i love W bed so much that i bought one for my self  so i can re create the relaxing experience in my room. All in all, a fabulous fun hotel in a great city location

    18/03/09 | Link | Rating: 4.0
    261. Todd M.
    Stopped in to have a Friday evening cocktail at the bar at the W.  In summary, food and drinks were great.  Service sucked.

    I had a mojito; my girlfriend had a dirty martini.  We ordered the ahi tuna and asiago and corn pizza.  Drinks were nicely done and the foot was great.

    Bartenders were busy talking with themselves and never really paid too much attention to us, which is the sole reason this place gets just 3 stars.

    Oh... Kudos to the one lone waitress, who not only kept up with the entire room, but also had some strikingly hot pants on that hugged her ass like no other.  Fourth star just for her.

    03/10/09 | Link | Rating: 4.0
    262. Jane Q.
    I booked a hotel room for me and my friend because we threw a bachelorette party at AsiaSF, but the service was HORRIBLE.  I booked the room online, and in special requests-asked for an early check-in of "30 mins to an hour," it advise me to call in the day before and the day of check-in to make sure of advance notice for early check-in.  Both times I called, the receptionist was a BITCH.  She was rude and snotty, and told me that they might be able to do that at all.  WTF!? Then don't tell me that it is possible on the fucin' website.

    Not only that, I requested a non-smoking room, and our room was full of smoke in the air! WTF.  So instead of troubling the manager, I asked them for a air purifier to be placed in the room while I was out for 5 hours  instead of completely changing rooms.  When I got back- there wasn't A DAMN AIR PURIFIER! You have to be Fucin' kidding me.  So I go down and talk to the manager, and he was nice enough to give me a $5o credit towards the hotel or food. So I figured, ok its the end o fthe night, lets order room service.  Room service took 2 hours-no kidding!!! And it bland and cold.  Also, I had th valet park my car, and all my shit in teh back of my car was in a rukkus-driving my car carelessly!?!?!??!.

    Pros: THe room was NICE looking, and the bed was decent- but the room looked like it was made of ikea stuff.

    05/11/08 | Link | Rating: 2.0
    263. Robin T.
    I LOVE the W Hotel and I love almost everything about it.  I have been "scene" is great.  They always upgrade our room which is very nice of them. I love sitting by the fire and drinking wine in the winter.  I love their french fries.  A great tip is order some before going out for the night or after you come back at Midnight.  They are really, really good.
    The beds are soooo comfy and the hotel in general is very clean and seems to be well maintained.  There is always a pretty hip crowd with good people watching.
    They are dog friendly and I LOVE that!  I almost always take my Lexi with me.  :-)

    11/02/10 | Link | Rating: 5.0
    264. Rhia R.
    This is my review based on the hotel as an event venue only.

    Visited twice within a few weeks apart for a musical performance by Ellie Goulding and the NOH8 Campaign photo shoot. They really know how to step their game up here at the W. Everything was well organized. Loved the open bar at the performance and the crowd wasn't to rowdy. At the photo shoot, there were free samples of Pop Chips and employees from the Bliss Spa walked around and gave out samples. There's absolutely no skimping on class here. Just a few words to the wise, if you don't have cash on you, they do have an ATM. But I suggest you get it from another one close by, because you'll get a fabulous transaction fee of $4.00 if you use theirs. That's the most I've ever seen. Valet parking costs a bit too, but it was worth it, rather than having to walk a few blocks down to the BART station by myself. The valet staff took good care of my car and even offered me a bottled water while I waited to pick it up. I give this 4 stars and a grade W for Wonderful service.

    05/05/11 | Link | Rating: 4.0
    265. Leni T.
    This wasn't the largest room I ever had but I LOVED the neighborhood and the nearby museum.

    The people who worked there were very helpful

    I would stay there again.

    21/03/10 | Link | Rating: 5.0
    266. Lori L.
    Great location if you are attending a show at Moscone Convention Center.
    The beds are very comfy. The bathrooms are clean and well kept. The views are spectacular.  The rooms are very quiet. Overall experience was a treat.

    24/02/10 | Link | Rating: 5.0
    267. Archie R.
    I have this friend, let's call her "F."

    Someone once accused us of dating.  

    When I heard that, I damn near choked on my drink.  

    Here's why.

    Archie: You coming to party with us tonight?

    F: Of course!  Did you get that room at the W?

    Archie: Yeah, it's pretty cool.

    F: Wait.  Is it the penthouse suite?

    Archie: No, wasn't available, but we got the next one down which is like 900 square feet.

    F: Hmmm....I'm gonna go to Bubble Lounge instead.

    We'd probably last 2.3 seconds together before one of us ended up choking the other one to death.

    My stay started off rocky.  Got a messy, unprepared room with a seriously gnarly odor in it.  I called downstairs and it rang probably 45 times before I got an answer.

    I managed to change rooms and the manager was super nice about it.

    My only beef is that when spending this amount on a room, the nickle and dime game gets annoying.  Don't even get me started on paying $45 a night for parking when the room itself is four figures a night.

    All in all, good times though.  Highly recommend playing the Miss Pacman table game in the lobby at 3:30am.  

    Chomp.

    12/08/08 | Link | Rating: 4.0
    268. Laura L.
    Like other W Hotels, the rooms are modern and minimalist, but this W has a little warmth and color that I appreciated.

    The constant dark, clubby feel gets a little old and feels strange when you're getting a cup of coffee to go at 7am.  

    By contrast, the spa is white and bright.

    17/05/10 | Link | Rating: 4.0
    269. Jessica F.
    Fabulous corner room on an upper floor, I am home!
    Consistently outstanding service. My favorite getaway in the city. Bring your binoculars to peep at the St. Regis across the way...

    Love their oatmeal and chilaquiles from room service!

    21/05/10 | Link | Rating: 5.0
    270. Uncle Fishbits Aeneas X.
    Been inside the hotel... whatever.

    But the experiences I have were summed up who what where wherever whenever... whatever whatever when who what....

    wot?

    that was seriously odd.  Never heard so many "W"'s ever.

    Wonder if they like khool whhipp

    17/12/08 | Link | Rating: 2.0
    271. Y d.
    Standard W hotel = nice!

    10/12/11 | Link | Rating: 4.0
    272. Ari H.
    I've stayed at several W Hotels and this is by far the worst one. From the size of the rooms to the amenities within them, everything was lack luster. Even bed itself sucked.

    And as for the service, well, you decide... my wife and I stayed there with our 16 month old child and they put us on the 5th floor right next to a giant party that was going on in the hotel that evening. What idiot in the hotel business thinks this is a smart idea?!

    As for their restaurant XYZ, the food was pretty good for dinner, thank God, otherwise I'd be giving them zero stars. However, everything we had for breakfast was terrible- including the worst french toast I've ever had in my life. And it's pretty hard to screw up french toast to the point where it's actually undesirable. But yet, somehow they managed.

    Fortunately we stayed there on Starwood points, otherwise I would've been really pissed that I paid anything for this room.

    25/04/10 | Link | Rating: 1.0
    273. L L.
    Going to start my reviews of the Starwoods the same: I was at a client in SF for 8 months so I stayed at a quite a few properties.  After a couple of months of trying, I ended up at the W for the last 6 months, which gives you an idea of my perspective.

    Pros:
    - Best balance of price (I know, not cheap), quality, and energy.  I work long hours and I enjoy going back to a place that isn't dead at night
    - XYZ is great, wait staff is courteous and professional.  Menu is a bit short but it does the job
    - All but the basic rooms are a good size
    - Bliss products don't leave me smelling like a girl or an air freshener like literally every other hotel
    - Gym is small but generally quiet
    - Not over-saturated with business people
    - Just a cool place to be

    Cons:
    - Staff can be a bit rude, even though I stayed here for 6 months straight, some never recognized me
    - Getting a taxi here is a hopeless cause
    - Yes it gets a bit noisy with the fire station next door
    - Yes the bar is cougarville so I wasn't a fan

    This was basically my home for 6 months and I would do it again if I could.  Glowing purple buddhas aren't for everyone, but it can be turned off.  The walls are a bit thin, but really, which hotels aren't this way.  They charge for internet, water, etc. but what hotel in this tier doesn't and would you rather they automatically tacked it onto your bill?  

    To sum it up, if you want a place with energy, great beds, and decor, this is the place.

    08/06/10 | Link | Rating: 5.0
    274. Ruslan M.
    Went for a DJ night ... The dance floor is small and no fresh air .. The bartender charged my credit card way over what I signed for ... The sound system is lacking base ... A so-so place ...

    18/12/11 | Link | Rating: 2.0
    275. Nathan T.
    Facts:

    One night, Spectacular Room King Bed, Friday night.

    Check-in:

    I checked in during the evening time, say around 7pm. It was packed! I think it was probably due to Friday night happy hour, but the receptionist desk, which is adjacent to the rest of the lobby/bar, was over-crowded. The lobby was very modern, chiche, and poppin' (music in the background). I did not have a chance to really admire the lobby and interior of the hotel, however, since i was getting irritated that i was waiting over 15 mins just to reach the check-in desk! There was one receptionist and over 6 ppl waiting in this very cramped area. I wouldve liked if someone came out just to organize a kind of line to the desk, but no one would. Guests were scattered all over and around the receptionist desk.

    After 15 minutes or so of lugging our luggage and waiting in line, we finally get checked-in. On the positive side, the receptionist was very apologetic, friendly, and accommodating. He asked if we needed help with luggage, but did not ask if we would like someone to show us our room.

    Room:

    We were given the spectacular room as reserved. It was very impressive. Although the room was small, I would say it was more "cozy" than "small". It was very modern in terms of furnishing and had very interesting items in the room, such as a small buddha statue that lights up in a purple glow (giving the room an awesome ambiance appropriate for young people like myself).

    The bathroom was very modern and had a neat sliding door with fogged glass (i have no qualms about fogged glass, but I am aware some guests are not comfortable with that, especially when it is used for a bathroom door). I was slightly disappointed that the bathroom did not have a separate shower and tub. It was a simple tub/shower combination with a plastic/vinyl draping often found in hotels much cheaper than this. The toiletries were all there and i did not find anything missing that i really needed.

    The TV was a flat screen/LG with high-def cable. There was HBO and the video quality was good. There was also a very fancy-lookin ipod player/clock that i did not have the chance to utilize (forgot my ipod).
    Service:

    Despite the encounter with the receptionist, I did not request any other services. I did ask for a taxi cab, and the parking attendant did a fine job even running out into the middle of the street to find us a cab. Good man.

    Facilities:

    I did not use any of the hotel's facilities.

    Overall impression:

    As a first-time guest at a W hotel, I was overall happy with my stay. I really, really liked the room in which i stayed in. It was clean, chiche, and had everything i wanted out of the room. The service was a-ok, though i can't blame the reception experience because it was mainly due to a sudden traffic jam of guests. Would i stay here again? Yes i would.

    22/08/09 | Link | Rating: 4.0
    276. Jen D.
    Ok... Whoever did the interior design of this place must have been on acid. Seriously. Don't get me wrong, I LOVE the decor, but wow. There's 3d images in the elevator that are beautiful (the elevator I rode had a cherry blossom tree!), but if you stare at it too long, your eyes start to cross. Yeah, one of those images.

    The rooms are too cute! I love the colors and the furniture and the wall art/paper/plastic design. Very inventive. And they have a lot of stuff to play with in the room. There was a silver tube sitting in a silver cradle. It plainly said "Wish". Hmm... What the heck it this thing.. I picked it up. Looked it over a few times. AH! It was a kaleidoscope! There is also a while Buddha figurine that if you turn on the switch, it lights up changing from blue to purple to green to orange to yellow. Pretty cool.

    The views are amazing, especially if you are facing the bay bridge. The staff were really helpful too. They helped me chase down a copy of the 7x7 City Guide that is in all the rooms. If you want a cool city guide, that's the one to get.

    If I didn't live in San Francisco, I would definitely stay at the W when I came here to visit.

    16/12/08 | Link | Rating: 4.0
    277. Justus P.
    They have a great location, nice bar up stairs and restaurant downstairs. They are near everywhere you want to go and if you don't feel like going out, you can stay in and still have a great time.

    09/10/11 | Link | Rating: 4.0
    278. Cheri R.
    Great space fit for the hip global nomad, cute and modern decor in guest rooms, colorful cherry blossoms and art plastered inside the elevators and walls, great brunch at XYZ, faint techno muzak heard at every corner. Fourth floor rooftop is a great space for outdoor gatherings, so on a nice day in the city, it may be worth it to sneak up here and lounge with cocktails in hand. Indoor pool area is cute, although we weren't able to get inside at night despite being told we could.

    Horrible scene on the first floor of this hotel on weekend nights. It felt like hell. It felt like the Marina fused with Vegas mixed with Miami combined with Hollywood. Completely intolerable -- totally not my taste.

    18/05/09 | Link | Rating: 3.0
    279. Lena K.
    As a fan of most W hotels that i've seen (Westwood/NYC), i expected the same from the SF location. Maybe it was a bad time to arrive (11PM check-in on a Fri night) or maybe it was because there was already a party going on downstairs at XYZ and we were hungry as hell  - but service at the desk was disorganized with a bit of a line.
    I guess my complaint doesn't have much to do with the hotel- but the room next to us. Slamming doors at 3AM then again at 6AM- able to hear voices from the room (wouldn't mind as much if it was at a more decent hour). Was about to call for a room change, but friend was sleeping already so didn't want to make it a bigger issue by packing and moving in the middle of the night.

    I know that a lot of people were raving about the decor (the 3-d graphics in the elevator?) but its not that impressive. I mean, granted W's are known for its uber hip and trendy interior but it looked pretty standard to me.

    In the lobby, they offer complimentary coffee in the morning. We tried to order a cup of coffee from the cafe late afternoon and i'm usually not one to gripe about overpriced goods- but it did sorta irk us when the teeny weeny complimentary coffee turned into $6/ 2 at the bar.

    wow, am i  really the only one giving 3 stars for this hotel?

    03/03/09 | Link | Rating: 3.0
    280. Sharon H.
    The hotel itself is great, but when it comes to selecting a DJ, the W Hotel lacks judgement. Trying to have a nice family breakfast, the blaring techno music ruined the ambiance. I kindly asked the DJ to change the music style for the morning but he rudely refused, saying the TECHNO music was MELLOW. So to W Hotel,  I do not recommend DJ Hector Garza. Please try to consider the demographic of the breakfast room and the time of day please.

    06/01/13 | Link | Rating: 2.0
    281. Yuchi C.
    Rating is for the entire experience, room, bar, and XYZ.

    Reception Staff: incredibly helpful and capable (you know what incapable staff is like at the reception...) Walked in one late night after coming back from a trip because my apartment is occupied by my roommate's guests, without reservation, the guy at the desk quickly found a room, with the lowest rate they had he upgraded me to an awesome big corner room with fantastic view.

    Room: cozy and homey, you feel like you're house sitting for a friend's place, not a cookie cutter cut room like others. Lots of lounging area, couches, and extra space that you don't know what to do with. Bathroom...meh, little old.

    Lobby Bar: have been to the bar several times before, yet had the worst experience the night I stayed there. I walked up to the bar, all I wanted was some drinks and go back to bed. Just came back from my costa rica trip, with my jeans and fleece jacket, what in hell did it make me look like a girl trying to score a lonely horny dude on business trip and make some money with service? As one chinese saying goes :" why don't you pee and look at your own reflection so you know what a pig looks like?" Food is really good at the bar though I have to say.

    Room service: again, great staff, helpful and efficient. Overpriced like everywhere else, but the food is excellent, arrived with right temperature and freshness.

    XYZ Restaurant: awesome brunch. The homemade granola is among the best I've ever had, and I'm a granola connoisseur. You choose your own fruits and they make a smoothie for you, love it. The poached eggs on brioche bread is delicious too. However, the service here is just terrible. It seemed very disorganized and unstructured. I understand that W has been trying to make you feel at home, casual and comfy. But the whole crew kept just wandering around, chatting with each other casually, with stuff in their hands trying to setup a table with 1000 trips, which was very distracting and annoying. The girl who took my order was extremely nice and helpful. But then 2 different girls came up with my food 25 minutes later poker faced and rude. Obviously I was by myself, and all 3 items came up at the same time, when they are apparently appetizer and entree. When I got to my entree, it was cold already. The whole experience was too "casual" to a point that I would say it's lack of management and discipline.

    I wrote all the comments in response to the manager's email. He and the restaurant manager both replied with great care and genuine interest.

    12/12/09 | Link | Rating: 3.0
    282. Lauren B.
    The W Hotel's amenities were impressive.  The fact that the entire floor was crawling with prom night party-ers was not.  Doors slammed, ice chests (not the room buckets, full on coolers) were constantly being filled, teenagers in robes and pajamas loudly roamed the halls, loud music played and the entire floor reeked of alcohol, etc.  The elevators were constantly full - as in clown car - we couldn't get anywhere.  This is not what we anticipated -- especially for the cost.  

    The staff was courteous, obviously overworked, and after 3 complaint calls to the front desk, we were finally relocated to a quieter floor. At 2AM after going back and forth for a couple of hours.  Bah humbug or whatever, but we had an early flight to catch and two hours of sleep to go on after our night here. The whole point of staying being a) to treat ourselves to a nice hotel and b) be close enough to the airport that we could get more sleep. Both were ruined.  The great amenities were far overshadowed by the lack of common sense in general. Why put guests on a floor filled with prom students when you have other rooms available and know what goes on on nights like that? And then to respond to our initial complaints by simply asking the 50+ of them to please be quiet, rather than move us in the first place. Who thinks that actually works?!

    Anyway, the hotel was amazing, with great views and beautiful rooms, but the service sucked. I would maybe give it another shot on a night I know will be more mellow, but with all the other high-end options in SF it will probably be awhile.

    23/05/10 | Link | Rating: 2.0
    283. Satoru Y.
    Great designed hotel, and comfortable rooms.

    I really love the sleek design of the lobby area.  From the bar and XYZ Lounge area; to the waiting area.  It all has a great chic look to it.  I really like the choice of music they play in the lobby bar area.  The place can be a great place to hang out sometimes.

    I love the location of the hotel.  Right in the SOMA, the hotel is next to everything.  A few blocks from Market Street, next door to the SFMOMA and Yerba Buena, and pretty close to many SOMA locations; you can see a lot from exploring the area around the hotel.

    I really love the cozy intimacy of the rooms.  The rooms are not too modern to be esoteric, and they aren't too quaint either.  They have a nice warmth to them; in contrast to the cooler common areas.  I love the seated window ledges: a nice small touch to enjoy the view from your room.  I love the views out facing the bay bridge.

    The other amenities are great.  I think that the pool area is my favorite.  The heated pool is a great get-away from the cooler weather outside.   The pool area also has a jacuzzi.  There also is a fitness area.

    Great trendy hotel in a great location.

    09/01/10 | Link | Rating: 4.0
    284. LMecca R.
    Cocktales and Cocktails.. I Love the "W"..

    21/10/11 | Link | Rating: 4.0
    285. Marsh D.
    So-so hotel, last time we stayed at the St. Regis and had a much better stay. I'm not dissatisfied so much as I was a little let down. I've stayed at the W in other countries and enjoyed it much more. I really did not like the small dark lobby as well as the whole Chinese theme of the hotel. I'd recommend going to either The 4 Seasons or St. Regis all nearby.

    29/12/12 | Link | Rating: 3.0
    286. Ailee M.
    The two stars are only for the downstairs bar area. Nice seating and ambiance.

    I thought W Hotel would have better rooms, over priced, small room, way too much for Valet, pass on this will not stay here again!

    21/08/10 | Link | Rating: 2.0
    287. Stellar S.
    For conventions at the Moscone, the location is excellent.  The front desk staff were very nice and accomodating.  My room was nice and clean.  For tall patrons, the shower nozzle is high enough.  But, the bed, counters, and desk are low.  Overall, for the price, I was satisfied, but not blow away.  The internet is $12 a day, a complete jack.  The gym is small, and the ceiling too low for me to stand up on the elliptical, the pool was inexplicably closed.  The lounge on the way in seemed to be hopping, which may be a good thing, but if you just want to get to your room, getting through the crowds can be painful.  Noone seems to move.  In case it matters to you, the TV is small and very high which is awkward viewing if you buy an overpriced movie.

    07/02/12 | Link | Rating: 3.0
    288. Miriam W.
    I was slightly bitter when I arrived at the W this week for a two night stay. (Watching your entire office leave before 4:00 to attend a Christmas party - the third one in two weeks which you're consciously excluded from - will do that to you.)

    My bitterness, however, began to quickly melt away as we rode to the 25th floor. Inside our well-appointed room I found a comfy window seat. I kicked off my heels, climbed up into the cushioned banquette and lay there taking in the regal purple-hued sunset and an unobstructed view of beautiful San Francisco.

    On our second night we requested 10 wine glasses and 10 champagne glasses be sent up for a small gathering we were having in our room. When I arrived at the end of the day the glasses were all set up on the desk near our wine. I was very pleased at the sight.

    NOTES:
    $14.95 for internet access (not wireless) is steep and ridiculous. This is, after all, San Francisco in the 21st Century! Why not provide wireless access to all your guest rooms free of charge like other hotels, W?

    Rooms are great for hotel parties, just be sure to stash the W Munchie Box and astronomically priced water in the closet before your friends come over!

    lemon + sage Bliss body treats? I preferred when the W used Aveda products.

    CONCLUSION:
    The W San Francisco delivers on its many promises of luxury and hipness. It'd be hard NOT to enjoy a stay here.

    23/12/06 | Link | Rating: 4.0
    289. Dom G.
    I stayed here once and love the whole service and decoration, all the details in the room. The room was a bit small, considering the price that we paid but it's W so I guess that how it is.

    17/11/11 | Link | Rating: 4.0
    290. Liam B.
    Interesting room decor... Nice Buddha touch at the door. Not sure how much it means to people in general : ) Staff willing to please and assist ... room had some wear on shudders and rust on bathroom floor ... I would have preferred not to have seen it, but OK. The appetizers were fine, drinks good, but the music in the place was too loud or just a bit off in selection at different parts of day. The speakers in the pool were hissing and distorting. The reception / check in area is different ... not sure I liked it - a little cold to me and the morning coffee is a bit out of the way.... All small stuff to a generally okay place... I prefer the W NY Union Square space overall for the touches ... greeting upon arrival, club location and the lobby experience. W SF has cute/comfy rooms though and a pool, gym, spa that may make it worth the stay to some.

    10/01/12 | Link | Rating: 3.0
    291. Lynn N.
    The bed is probably the most comfortable hotel bed I have ever experienced. The W Hotel and the room my bf and I shared was definitely modern. Service at the front desk area was good, we most definitely enjoyed the Acura car service they were promoting. We had this awesome guy drive us to the De Young Museum to see the Picasso Exhibit. They werent busy and he drove us right to the front of the museum! Overall good experience. Is it pricey? Yes. Was it worth the experience? I'd say so. If you can afford it... do it!

    11/10/11 | Link | Rating: 4.0
    292. Natasha I.
    Comment on the club

    Hip bars and classy ambience-Check
    Groovy Arabic music- Check
    Suave crowd- Check
    Ample space on the dancefloor-NOPE
    Multilevels-Check

    Do I wanna go back? Lets see. Merci!

    01/05/09 | Link | Rating: 3.0
    293. Matt C.
    I give this hotel 5 stars because of its staff.  The rooms are very comfortable, the bar fun and the food very good ... but the staff overall - from valet, to front desk, to bell staff to housekeeping, to restaurant and bar staff was OUTSTANDING.  Just really made me feel welcome and cared for - NOT in a phony way but in a genuine and fun way.  Highly recommend this hotel in SFO.

    28/12/11 | Link | Rating: 5.0
    294. Scott L.
    I think my days staying at the W are finally done.  I hope the W replaces the T-shirts on the staff at the Registration Desk in San Francisco with the last $800.00 I'll give them for a trashed and poorly remodeled room.  The parking lot attendant was better dressed than the front desk folks.  Bottom line: Don't waste you hard earned money at this W!

    The SFO W staff is visually unorganized and lack the customer service this price point demands.  The lobby is more representative of a busy day care than an upscale hotel.  I think the babies are crying because the door man hasn't washed his dreadlocks in months and his appearance is reminiscent of a wide-eyed doll in a horror movie.  Not kidding.  

    The rooms, carpets, walls and upholstery have suffered from poor maintenance and a basement-budget remodel done by a colorblind Zen-themed committee that was hell bent on mashing bright white, lime green and plastic Buddha dolls into an acceptable décor.  I couldn't believe the plastic "cloud mirrors" they stuck on the ceiling and headboard!  What are they smoking in the service elevator these days?

    The W earns a solid F.  I'd give them an F- but the Valet gave me two warm bottles of Nestle water as my wife and I left.

    I used to be one of their strongest fans too.

    29/06/09 | Link | Rating: 1.0
    295. Max P.
    What a great hotel! I've stayed at other W's before, so I knew what I was in store for, but this place was great. Went up to the Bay Area with the little lady for a small getaway.

    RESERVATION PROCESS
    First, I made a "nonchangeable, nonrefundable" reservation for a lower rate that I had to change because of a scheduling conflict. I called the hotel and spoke to in-house reservations directly, and they changed the date no problem, and even charged me the same lower rate. From that moment, I could tell this place had great service.

    CHECKIN
    The front desk was super friendly ... they upgraded us from our lower floor room to one up on the 29th floor with an awesome view of the Bay Bridge.

    LOUNGE/BAR
    Very nice lounge area ("Livingroom") with free wifi. Enjoyed a bourbon while conducting some late night business online.

    ROOM SERVICE
    Typically expensive room service, but very courteous. They forgot to bring up a part of our order, so they comped us that part of the bill (in addition to running back downstairs to get it, of course).

    VALET
    Courteous, and relatively quick.

    Love this place!

    13/08/10 | Link | Rating: 5.0
    296. Jessica G.
    I stayed here for a friend's wedding and it was fantastic! The service was awesome and the views were exceptional. They made the wedding reception so much fun and it was definitely worth every penny paid. If I do have the money next time I'm in the city I will be staying at the W SF.

    09/12/11 | Link | Rating: 5.0
    297. Susan T.
    First thing that strikes you is the design. It's sleek and love the fusion-y taste. Colors pop. Textures mesh. And the white shutters over the windows with the windowsill seating is absolutely dreamy.

    Next is the newness of everything from furniture to devices (iPod station, neat alarm clock) to wall decorations.

    Then third is probably the messages. "Backup Plan" says the baggie for toilet paper. "Step" "Relax", etc... Even the florescent buddha has something to say: "The greatest patience is humility."

    One downside of the shutters is that the light will seep in in the morning, which is unlike most nice hotels with thick curtains that let you sleep in. And the shower pressure was a bit low.

    Really enjoyed my stay! Thanks to all the nice W staff!

    23/05/10 | Link | Rating: 4.0
    298. SJ K.
    One of my fav hotels.  Great location, lobby, bar, bed...  When I'm in sf, this is my place to stay

    12/01/12 | Link | Rating: 5.0
    299. Jason L.
    The atmosphere is wonderfully modern, the staff is friendly, and nothing in the room seems cheap or hokey.

    It's located near a lot of great places (including the Thirsty Bear, which I would recommend checking out), and the hotel bar and cafe are top-notch.

    A little pricey, but well worth the money.

    12/08/10 | Link | Rating: 5.0
    300. Brady L.
    Rude upgrade. Rooms outdated........ enough said

    29/11/11 | Link | Rating: 3.0
    301. Christine T.
    Service was excellent. In particular - I received a 3am wakeup call which I didn't request. I wasn't terribly bothered, b/c I happened to be awake at the time (had trouble sleeping). But I informed the staff so that they'd be more careful w/ future guests. One of the managers emailed me with an apology and informed me that he'd add a few thousand extra Starwood points to my account. Nice!

    The Bliss Spa is also amazing. I had an extremely relaxing full-body massage w/ one of the nicest masseuses ever. Loved it.

    23/08/10 | Link | Rating: 4.0
    302. Jess P.
    Customer service is spot on. We were checked in promptly and by a friendly gal.
    The rooms are awesome. Our view was of the mission, and it was gogeous!
    Beds had nice soft sheets,the kind you want to sink into after a nice hot shower. Cool, hip and stylish decorations. Anyone can come stay here and feel lucky.. just that "Aahhh.." feeling, reief or pure satisfaction.
    The bar downstairs is equally as hip. Nice bartenders. Good drinks, all the usual suspects: whiskey, scotch, gin... expensive drinks though but then again, you are at the W.

    27/08/09 | Link | Rating: 5.0
    303. Sandra S.
    Free dancing! After coming from Temple Nightclub where the cover was a ridiculous $20, we were all too happy to get our dance on at the W.

    Good music and a cozy atmosphere. The second and third floors are just waiting to be explored as you can park your seat in a Men In Black style half eggshell looking chair (forgive my not knowing what exactly to call it).

    $16 drinks...to be expected, so come prepared with a stash or some cash.

    08/11/09 | Link | Rating: 4.0
    304. Anna T.
    When I first arrived, the person at the front desk said that my room wasn't ready.  That left a terrible impression with me at first, but they offered to store my bags in the front and have them delivered up to my room.  While I didn't take them up on the offer, I appreciated the gesture nonetheless.  They also gave me two phone calls when the room was ready to let me know that I could go up there whenever I wanted to.  I liked that they tried so hard to accommodate and make up for the fact that my room wasn't ready.

    The room itself is SO nice.  Damn.  I was hella excited to stay here in the first place because the W Hotel is mentioned in rap songs and just seems like a place I would never be able to afford to stay in.  I think the lighting inside the room is kind of weird, but it's all part of the design to have mood lighting.  

    My favorite part was that they had Bliss Toiletries for us!  Of course, cheap Chinese person I am had to take those home and they smell so good!!  Lemon Sage is definitely comforting in my book.

    I had dinner in the banquet room upstairs and had the best chicken and chocolate mousse of my life.  Holy crap I wanted to eat all of the chicken breast and potatoes, but I was TOO slow.  My dinner companions seemed to shove everything down their faces.  Clearly I am too n00b and I need to step up my eating speed!  The chocolate mousse was topped with poached pear and had a raspberry sauce.  So decadent.  Seriously the best chocolate mousse I've ever had.  

    When I checked out the next morning I needed a place to store my luggage, and the front desk folks were incredibly accommodating.  The guy who took my backpack with my laptop in it really showed that he cared that I had breakable items in there.  He gave me a wink and said "I'll take care of it for you, Miss" LOL Freaking Latin American guys can be so charming.  

    I would definitely go here again... If I can afford it.

    23/03/10 | Link | Rating: 5.0
    305. Miika M.
    Hanging out at the post- modernist dark bar, our heels hanging over the side of the stools and sipping my $9 chocolate martini while switching my gaze between suited men left and right.

    My very first experience at the W hotel with the boys and it has yet to change.  I was here last night for a trunkshow and was a bit disappointed in the venue in that it lacked the smooth association since the clothing was display on one end and one had to walk to the other side for bar service.  Otherwise, I was impressed with the number of hors d'oeuvres that swept through every 5 minutes.  And the waitstaff were encouraging, take more take more.

    Oo la la.  Mushroom tartlets.  Salmon puff pastry.

    The downstairs lounge is perfect for small get togethers after work and the sleek modern vibe is echoed throughout.  The rooms are neutral and accomodating, especially since I am from the "less is more" enthusiast and do not care at all for frilly accoutrements or lacey adornments.  Reminded me a bit of the Intercontinental, one of my favorate places to rest my weary head whilst traveling for work.

    Staff are somewhat friendly, although I've been spoiled by the best in Boston, and the black outfits the staff wear here is what I'm talking about.  There is something quite stoic and efficient when anyone wears black......hmmm.

    09/01/08 | Link | Rating: 4.0
    306. C L.
    With some trepidation, we decided to stay at the W for one night in San Francisco.  My concerns?

    1. I'm not in my 20's
    2. Too many rumors about the staff's icy attitude

    Luckily my fears were completely unwarranted, and I enjoyed a great stay here. We got a good deal on Hotels.com and opted for a Cool Corner room overlooking my favorite block in SOMA (3rd and Mission including Yerba Buena, MOMA, St. Patrick's and the jukebox Marriott). The rooms were impeccably clean and surprisingly spacious, albeit with slightly kitchy decor. There's plenty of cool and quirky room amenities to keep you entertained including books, kaleidoscopes, a glowing neon Buddha, a foot massager, an iPod docked clock radio and $8.00 Voss water. Yes, I said it, eight dollar water. Do yourself a favor and stock up at the Walgreens nearby before settling into your room.

    I'm a sucker for Bliss products, so true to form in the Hotels.com commercial, "THEY GOT ME, AHH THEY GOT ME". I simply adore Bliss' lemon sage body lotion.

    One caveat:  Stay away from the XYZ lounge. It's pure cheese personified.  On the surface, the XYZ lounge's weeknight crowd bustles with S.F.'s business elite letting off steam while closing mega deals over single malt scotch.  I've got to tell you that from my vantage point at the Ms. Pac Man tabletop machine (*smiles*, awesome touch) you get a good view of yuppies, tech nerds, hipsters, and swingers with a sprinkling of other high class "professionals" from one of the oldest professions known to man...

    If this is not your scene, I suggest that you walk a 1/2 block to  the St. Regis and have a Hirotini instead. The mood there is decidedly more mellow and the W won't mind since they're both Starwood properties. Overall, the W's central SOMA location and out of the ordinary experience makes a stay here worthwhile.

    13/07/09 | Link | Rating: 4.0
    307. Jackie K.
    I left two bags in the trunk of my car when checking it in with the valet for an overnight stay - my work bag and my gym bag.  the next day, I picked up my car and went to the gym, and that's when I noticed both bags were gone.  

    I went back to the W to tell them what happened and to ask them if they had any bags that were turned in as lost.   They couldn't have tried to care any less.  I was told that there was nothing they could do and pretty much dismissed.  

    Truly unhelpful and careless.  I will not stay there again.

    27/07/09 | Link | Rating: 1.0
    308. M M.
    Hotel W is a great place to stay while in the city.  This hotel offers chic and modern rooms with an art deco flare.  The accomodations were superb in and out of the room.  The lounge was fabulous for drinks before heading out.  The location was great and very close to everything in San Francisco.  I will be returning!

    07/03/12 | Link | Rating: 5.0
    309. John M.
    The bar at the W hotel on 3rd and Howard is a great drink spot if you're attending a conference at the Moscone Center.  It's hip, business-minded and well located for conference participants.  For the rest of us, the W hotel is really pretty average.  

    Hotel bars are always rated low for me because they feel too standardized.  Granted the W hotel chain is a hip brand, the bars and all the W hotels I've been have the same feel.  That is design-oriented, hip, but very sceney and over priced.  This one is the same.  It's worth mentioning that SF on average is none of these things so I think most folks find this to be an exciting spot...but having lived in the Big Apple for a bunch of years I know places like these are a dime a dozen.  

    Ok, enough lemon juice for a day...time to make some lemonade.

    23/04/09 | Link | Rating: 3.0
    310. Allen S.
    The W!  Woohoo.

    23/10/10 | Link | Rating: 5.0
    311. anjou k.
    I haven't actually stayed at the W.

    I have stalked celebrities at the W.

    When I found out that Karan Johar, Manish Malhotra, Kajol, and SRK were going to stay here, I was perched in those chairs right by the elevator.  

    The lobby has everything you need to pass time comfortably--cozy chairs, Pac Man, a bar...

    We took a stalking break and had brunch at XYZ.  The food was pretty good, and our server was friendly and also enthusiastic about the Bollywood guests.

    Since I was there for so many hours, I can vouch for the excellent customer service provided to the dozens of people checking in and out.

    Dharma Productions--you picked a great hotel for the stars!

    07/06/09 | Link | Rating: 4.0
    312. Scott W.
    I disagree with another reviewer that the hotel is awesome but the staff is terrible. On the contrary, the staff is 5 star hotel awesome, but the hotel itself is really a 3 star. The rooms are cramped and the decor is kitsch - real kitsch, not the ironic kind.

    I wouldn't advise against staying here - in fact, I would stay here again - just don't expect to be blown away.

    29/11/10 | Link | Rating: 4.0
    313. Mika D.
    This review is strictly for the bar on the ground level. Last Friday was my second time at the W for drinks. We met up with my boyfriend's coworkers here before hitting a party at Lava Lounge. I love W hotels and its decor, the wonderful hospitality and service as well as the diversed crowd that set this place in a high rank.

    It's pretty chill here and I always indulge in their Chopin libations.

    27/06/10 | Link | Rating: 4.0
    314. Mark M.
    Came to the W for a weekend.  Was not bad. Pretty small, compared to the other W's I've been to.  Didn't spend too much time in the actual hotel, but rooms were nice and cozy.

    09/11/11 | Link | Rating: 3.0
    315. B N.
    What a piece of shit this place is. It is nothing but douchebags on vacation or geeks at a company paid retreat.  I have  lived in the city for many years and have had a few minor incidents here.  The bartenders are spinesless wimps that will sell you out if you give them any lip.  The bar itself sucks ass and is overpriced, it try's to be this supercool,hip bar, but overall it is just an overall overpriced mecca for douchebags.

    20/04/12 | Link | Rating: 1.0
    316. Jeanine M.
    Love this place! Only hotel I stay in when I go to SF. Great vibe, crowd and location! The Lobby bar is the perfect place to start your night! Oh and they are pet friendly which is a huge plus!

    19/03/12 | Link | Rating: 5.0
    317. Drew T.
    So fun to be upgraded when I come through. Corner rooms, high floors, and personalized service are great. Especially appreciated the wellness check to see if the room was adequate when I got up to my room. Always have a great stay here. From the drinks at the bar to the free rides (+ tips on everything) to the pool and tent upstairs, everything about this place makes me feel like Home Alone part 2. Just wish things were a little more grown up and less chintzy - especially when i'm dropping 200+ a night.

    02/08/10 | Link | Rating: 5.0
    318. Jen L.
    Amazing hotel has dog food menu in room dining and a lovely spa. Great place for manicures. The bars are amazing to hang with friends and can never get enough of the light up Buddha in the room and soft Egyptian cotton sheets. Bad customer service. Lacking and takes too long for bell hops and concierge is a little lacking in brain cells.

    08/02/12 | Link | Rating: 4.0
    319. Julieann M.
    I had the WORST experience at this hotel....I figure I'd just copy what I wrote to the hotel since it's so long...

    I've stayed at a number of starwood properties in the past for both work and pleasure and decided that I would book 2 rooms at the W in San Francisco this weekend for a bachelorette party that I was putting on. The 2 star service that we received has definitely warranted this email. Upon arriving to the hotel we sat in line for about 20 minutes to check in. We were not greeted at all by any of the front desk staff or the bell hops. Our arms were full with luggage and we were not offered a luggage cart. We were not offered an apology for the wait upon checking into our room. We finally received our room keys and headed off to one of our 2 rooms. We were assigned rooms 516 as well as 506. Upon entering 506 we realized that we were assigned someone elses room as we encounted a gentleman in his under attire sitting on his bed watching tv. We were all horrified by the situation and could not apologize to the guest enough (unfortunately WE were the ones that had to apologize to the hotel guest for the front desks mistake.) You could imagine how uncomfortable we felt by the whole situation. We decided to head to 516 to drop off our bags and I decided to contact the hotel staff first from the room to tell them the issue. I was put on hold for about 10 minutes before I was told that the manager would like to speak with me, I was then transfered to the hotel managers voicemail, which meant a trip back down 5 floors to try to find the manager to rectify the situation. Once I approached the front desk I waited another 15 minutes to speak with the manager as he was assisting another upset hotel guest. I finally spoke with the manager and expressed my concern with the disorganization of a hotel that is supposed to be four star and before apologizing he expresses that he disagrees. This irritates me more as I believe that being put in someone elses room by hotel staff is not my mistake. The manager states that he has moved my room, I explain to him that I feel this situation as a whole is not a very pleasant one (especially because by this time we have missed our dinner reservations dealing with checking in and having room issues) so he decides to credit me $150.00 to a room for breakfast the next morning. I was content with this outcome yet still felt a little upset of the service as a whole because I was definitely NOT seeing the four star quality of this hotel compared to the Westin down the street as well as the Regis or the Sir Francis Drake, all of which I've previously stayed in and felt that they had immaculate service. The next morning we went to breakfast and had to extend our reservation due to the wait time in the not very occupied W Cafe. The meal itself was enjoyable and I felt that I was almost relieved to be out of this hotel. At the end of breakfast I asked a waitress to give me a final bill so that I'd know if any charges were going to be added to my total room charge. The ending balance was approximately 149.09 with tip included.(I was given a copy of this receipt) I sat down to finish my meal and was approached by a waiter for me to sign my charge to the room receipt. This particular receipt was presented to me at approximately $155.00. I was a little confused at first and pulled the other receipt out of my purse to realize that someone decided to pay themselves extra gratuity on the tab. I did not want to embarrass the waiter at the moment in front of my group so I basically explained to him that I wanted both receipts to match. He came back and removed the extra tip cost that was added. I feel that the service at this hotel was very subpar (subpar being even a little too high)I have stayed at 2 star hotels quickly in the past for business and feel that some have even exceeded the customer service limits that our group was offered from this particular hotel. We purchased 2 rooms at almost $600.00 total and felt that we were completely cheated out of a great visit due to the incompetancies of the hotel staff as a whole. Nothing stuck out for this hotel in particular that gives me the confidence that we would ever like to return and it has definitely left a sour taste in my mouth at this point for the Starwood brand of hotels. I do hope that in the future something is controlled at this location as it looked to me that with all the time spent in the lobby, I could see that I was surrounded by quite a few unhappy guests.

    21/09/11 | Link | Rating: 1.0
    320. Angelica P.
    Excellent service from arrival to check out.
    Beautiful rooms with lots of windows.
    Spacious bathrooms with Bliss products provided (including face wash).
    Comfortable bed.

    07/09/10 | Link | Rating: 5.0
    321. Mercedes C.
    Absolutely awful service. I'm a "platinum" member at Starwood (so I stay at alott of W and Westin hotels) and this one is a shocker. They are under staffed, have a bad attitude, and are slowwwwwww.
    My room key didnt work in the elevator, then it worked in the elevator but not for my room. Ditto for a dozen or so other guests who were voicing their frustration in the elevator. Its pretty but its just a train wreck on service.

    03/03/11 | Link | Rating: 1.0
    322. Gina S.
    Swanky swank.

    I stayed here for my 19th birthday (almost 4 years ago) with some friends and my sister.

    The room was smaller than I had thought a 2 queen-er would be. But pretty cool nonetheless.

    I liked that the pool/spa were open 24 hours, and also the rooftop patio. The outdoor furniture was pretty snazzy.

    I would stay here again, but now that I am over 21 so as to enjoy the bar also... which I heard was entertaining and somewhat sleazy (from my 21+ guests).

    I would also recommend skipping the valet hotel parking and opting for the parking garage right down the street if you want to save some money.

    30/01/11 | Link | Rating: 4.0
    323. Chris D.
    My company hosted an event here for the Dreamforce conference and in typical fashion, the W Hotel delivered. With short notice we were able to reserve a room with breakfast being served and audio/video equipment that made our event a success.

    I've stayed at multiple W hotels around the US and enjoy my experiences in everyone. Even though this W Hotel is considered close to home, I still enjoy passing through to grab a few drinks at their XYZ bar.

    10/12/10 | Link | Rating: 4.0
    324. Leon C.
    This hotel has a trendy upmarket style, and at $199 a night you should expect it to be. The hotel guests have a distinct middle class feel that at times screams "look at me!" What was pleasing was that I didn't find it annoying. Everyone deserves to rock the bling every once in a while. The staff are always pleasant, ready with a smile and willing to help.

    There is a car service that runs you anywhere you wish to go, and there is always someone at hand with information. The bar is always vibrant and serve great cocktails, although the drinks are expensive. For those that want to keep fit on their stay, there is a pool and decent gym for getting your sweat on. For those not wanting the burn of exercise there is a spa for relaxing.

    In short, this is a fantastic hotel, with every amenity one needs. For conferences, to stay or simply for a cocktail or two, you cannot do much better than the W.

    05/02/10 | Link | Rating: 4.0
    325. jac n.
    I've stayed at all the SPG properties in SF pretty much and this is my favorite. The room service is relatively cheap and it actually tastes good. The housekeeping service is solid and the staff does go out of their way to be friendly.

    27/03/13 | Link | Rating: 5.0
    326. Anders Y.
    So I booked online through a travel site a week in advance.  I show up after a long day of work and find out that my "reservation had been cancelled".  I then call the travel site thinking that it is that travel site's F up, and they call the W.  The W tells them that I called the day after I placed my reservation and cancelled my reservation.  Very interesting due to the fact that my attempted check in was my first contact with the W.  They were not eager to help, or attempt to match the price that the travel site gave me.  The only decent people working there were the valets that didn't charge me for my 45 minute waste of time.  Very discouraging after a long day, needless to say I won't be giving them my business.

    05/12/11 | Link | Rating: 1.0
    327. Beverly T.
    Stayed here for 1 evening. It really a treat. The bed was amazing. Sheets were super soft. Service was friendly.

    The room was really really like nothing I have ever seen. Hip and not old and typical. Everything about it was different. I really liked the plantation shutters and how you can sit at each window... even the one in the bathroom!

    Gym had all the necessary stuff with new equipment. Cardio machines have a decent sized personal tv screen.

    The best are the BLISS products!!!!!

    Minus one star because they charged us for a bottle of water that we didn't take. It freaked us out because we were only in the room to sleep, so how would they have known? Did they come into our room when we were sleeping? We talked with the service desk and they happily took it off our bill.

    23/04/10 | Link | Rating: 4.0
    328. Elaine H.
    This place is pretty freakin' awesome. It's some pretty fancy shit. You literally cannot get up to most of the rooms without a key. Theres a nice little lounge downstairs, bar, and DJ spinning music. It looks pretty simple on the outside, but the inside is pretty rad. Staff were nice, even though we were rowdy. The only thing that I didn't like was that the bathrooms in our suite didn't have locks on them! How the hell am I supposed to change or pee in constant fear that someone is going to walk right in!!!?? Up high, you get a pretty decent view of San Francisco downtown/SOMA, but not the most beautiful view you can get for where its located. I'd definitely revisit.

    01/09/10 | Link | Rating: 4.0
    329. Steve B.
    Worst W I have ever stayed at!  They never told us the hotel is under renovation, so the lobby was closed- the front door was closed- all the restaurants were closed. We  checked in late on Saturday night and just wanted to have dinner at the Hotel-  well problem they had no restaurants open for us to get any food....   The staff was so rude and didnt seem to care............... I wrote a note to the manager, but never got a response  Stay Away-  so many places in SF to stay- go somewhere else!

    17/09/11 | Link | Rating: 1.0
    330. Emma Louise M.
    W is for woooooah. Then W stands for, can I get a woop-woop? After that, W represents a solid... WTF?!? The conveniently located, classically comfortable and effortlessly cool W Hotel both delights and confuses me (the good way) in a manner that, say, having a crush on your best friend for example would delight and confuse you. Perhaps the W could also be emblematic of, 'Will I? Oh I think I *will*.'

    From the moment you rock up and enter the lobby - in the case of Rowena H, Jenny L and myself jetlagged to holy hell, decorated with the surely visible aura of 15 hours worth of plane, woozy, wearing all the hats we own, lugging girlishly large amounts of nags with us - you feel safe, relaxed and happy. If it's not the water cooler filled with ice-cool cucumber, grapefruit and mint infused agua ('cried from the very eyes of Venus herself' as Row put it) or the shiny green complimentary apples making you feel refreshed, it's the little free niblets of cake, miniature M&Ms and smiley faces of the staff insisting that you feel welcome, or the myriad stylish furniture dotted about enabling your comfort. And we're not even upstairs yet.

    This is chic boutique at its best. It's like the younger, funkier sibling of the Westin down the road. There's music everywhere you turn, especially in the lifts (which do demand a keycard, a slight hindrance when you've stupidly put it in your wallet for the eleventy-billionth time), and oh my word, when I entered my room I decided I never wanted to leave. There's not a hint of corporate dullness or designer fatigue about it. A slight Thai theme comes off as classy not tacky, with the little light-up buddha, the painted white wooden shutters (nice view, by the way), the cushioned window seat, the colourful theme, the long floaty curtains, the sliding glass-panelled door to the bathroom... And then there's the soft dressing gowns you can cosy up in, the generous closet space, the plentiful fluffy towels, the Bliss Spa products, the spaciousness, the big flatscreen TV... That bed. Oh, that bed. Can I just not get out? Please?

    Following that, today I found free coffee for all down in the lobby, which we yoinked just before brunch. The few things that had me contemplating a four-star score (keycard lift thing, the loud music in the lobby during the evenings, the charging for wifi) pale in comparison to the pros. The W has become one of my dream hotels. I think I might cry a little when I check out.

    26/06/11 | Link | Rating: 5.0
    331. Quinn S.
    The universe collapsed briefly while I was at the W for an art show featuring Greg Lamarche.  

    I ran into a former student on the way in, and while we were looking at the art, I asked how his classes were going.  He told me about the wonderful coincidence that his printmaking instructor is from Ohio, as is he,  and she went to college in his home town.  

    I glanced to my left, swallowed hard and asked him, "You see the blonde in the blue dress?"  She was only five feet away so he found her quickly and said, "Yeah, she's hot."  I told him, as I had realized only seconds before, "She was in MY printmaking class SIX YEARS AGO IN VERMONT!"  I don't think believed me, but she looked over, so I said, "Ashley?" and she nodded.  "You were in my silkscreen class at UVM, right?"  and her eyes brightened as she nodded again and we struck up a brief conversation.  Small world for printmakers in San Francisco I guess.

    I've only been to the upstairs bar/lounge area for this particular show, so this is in no way a critique of the rooms, restaurant, room service, et al.

    There were only a dozen pieces of art in a tiny alcove off to the side, while the bars, ergo the people, were packed into an entirely separate space.  It was such as scene that I am not sure if most of them ever saw the work, which was good and worthy of being the center of its own event.  The lines for free scotch snaked along the walls and between the tables, but the bartenders were generous and good natured, and I am not one to complain about the length of a line when it's an open bar.  The space was laid out well, but they had the strangest colored LED lights on the floor that made a simple room look ugly and people who walked too close were constantly being blinded.

    The W seems like a lovely hotel, and I am not opposed to going back but I am not sure they know how to manage the logistics of throwing a party.

    24/09/07 | Link | Rating: 3.0
    332. Amelia M.
    My date and I decided to head in here after we left the San Francis. The XYZ bar is definitely for a more grown I crowd and I absolutely love it. It does have a euro vibe with Ibiza like beats at times, but I enjoy it as well as the staff which is attentive. I recommend this place if you want to go dancing too. Definitely will be checking it out more often.

    03/01/12 | Link | Rating: 4.0
    333. Ken W.
    this place just oozes sexiness. I know that's their whole theme, but they're not always successful at it (poster child, W New York, the original one). This one works. Or maybe I just get upgraded to the corner rooms all the time. The views are great, the rooms large, comfy, and equipped with everything you need...and some things you might need...depending. Start at the hot tub...ahahah. I like their bar too.

    05/03/12 | Link | Rating: 5.0
    334. Daniel S.
    Very bad restaurant. Food came at random. We received our mains 5 minutes after the starters. Pathetic. Very bad. 2nd worst experience ever after Chinese restaurant in Hong Kong where orders are coming systematically at randon.

    15/06/12 | Link | Rating: 1.0
    335. Shelley C.
    Stayed for 3 nights... great service, clean. good bar/lounge and restaurant. Beds were amazingly comfy.

    Fast room service, i ordered a vegan burger at 3 am with fries and it was up in 15 min. Great valet and bag boy service.

    Ohh make sure you get a room w a view.. you can see the bay bridge and view of downtown

    15/11/10 | Link | Rating: 5.0
    336. R P.
    Great hotel, great location.  Upscale starwood property.  

    Rooms have a Asian flair to them.  lots of nick-nacks around the room.  Bed isn't a typical Sheraton bed, more futon-ish and very comfy.  Our room faces the bay bridge and it had a cool window sil that you could set on complete with a funky polished hard-wood stepping stone.  

    My only knock - the sliding frosted glass door into the bathroom.  I've seen this in the 4-points properties but this one was super heavy to slid and it had quite a sizable gap between the door & bathroom so you could see in.  Not a big deal, just a minor thing.

    Parking - 50 bucks!  But hey, its San Francisco.

    If you're a starwood member (or anyone) this is a cool place to stay at!

    02/01/11 | Link | Rating: 4.0
    337. Carrie O.
    I love this hotel:)
    My company recently held our sales meeting here, the staff is always more than friendly and accomodating, super nice.

    The hotel bar is nice too, relaxing atmosphere and nice after a long day, plus there are other little lounges and bars close by so this location is super convenient.

    Overall, my stay here was fantastic, nice rooms, pleasant and friendly staff (I didn't worry about my things being stolen by housekeeping, and I usually don't like them even in my room) But this hotel is great:)

    My fave part??  The Bliss products, absolutely LOVE it, next time I'm making a visit to the spa while I'm there!

    09/07/10 | Link | Rating: 5.0
    338. Christine T.
    I stumbled in here with a friend after a rough night of bar touring.

    This place is awesome to stay, the customer service is great and the design in their elevators is definitely a topic to address when you are intoxicated. They have a 3D collage of the sea with fishes, this is an experience you will appreciate after a few good drinks, lol.

    The room was nice, clean, and modern....  I would def. come back if I needed a place to crash again for the night....

    22/04/11 | Link | Rating: 5.0
    339. Darleen C.
    Pretty upscale hotel for a pretty upscale price.

    -Very chic and modern decor.
    -Lounge/bar area (for the grown and sexy!) with a live DJ spinning
    -Excellent customer service (staff are extremely polite and helpful)
    -DOG FRIENDLY!! (they even offer to walk your dog and everything!)
    -XYZ restaurant (yum!)
    -Travel size Bliss products in your bathroom
    -Bliss spa (movie while you manicure nail stations)
    -Heated indoor pool area
    -24 hour welcome desk with Whatever/Whenever service: whatever you want, whenever you want! (pizza at 3 am delivered to your room? why not!)

    My only complaint is you have to pay for parking your car over night AND it's valet only =( ...
    oh yea, and it's vegas style hotel prices....pretty high up there. Be prepared to give up your $$$!

    With all that being said, still a real cool experience. I'd definitely go back.

    10/09/10 | Link | Rating: 4.0
    340. Sean Y.
    So yeah, the W still rules...just got back.

    Ah the dim cool neon glow and ambient sounds of some laid back beats...and this is while waiting for the elevator.

    Pretty good Margherita pizza from the house restaurant room service...nice crispy crusts, not too much cheese and fresh basil. $70 for 2 of those and 3 Bud Lights...but we were drunk so it didn't matter.

    Get your $5's ready though, cuz like I said before, those tips will flow like water under the Golden Gate.

    Could I stay at a quaint little boutique hotel off of Powell for half of what I pay here? Sure. But they don't have a DJ in THEIR lobby, so F them...I'm staying here.

    16/09/09 | Link | Rating: 5.0
    341. Ana M.
    Luckily I stayed in one of the beautiful suites, so the room was stunning with views of the city, great sleeping arrangements, and wonderful amenities. Their slogan, "WhateverWhenever" is true to the tee. When they didn't have something I needed, their immediate response was to go out and buy it! Enough said.

    My only gripe is the gym... The aerobic equipment wasn't awesome, and I was kind of hoping for a better shower-type experience, so I went back up to my room instead. Otherwise, if I were doing a weekend in the city again, I would totally stay there!!

    31/03/11 | Link | Rating: 4.0
    342. Carmen C.
    This wasn't my first choice for an overnight stay but we were traveling "spontaneously" and my other top choices were booked.

    Wasn't happy with the room initially, first impressions are everything aren't they? It does really feel like a studio apartment I've had in the past, it's just not pinned and tucked if you know what I mean. Bed was comfortable, but still not as good as other hotels for the same price.

    However, the staff was really great and redeemed themselves through their service, and I enjoyed the nice little touches here and there like the cucumber & berry infused water in the lobby as well as complimentary coffee in the morning. Location perfect, valet spot on.

    22/07/10 | Link | Rating: 3.0
    343. Kevin N.
    W, the specific letter I've been using when musing aloud "why haven't I been here all along:" travel a little bit and it's easy to morph into a full-blown hotel snob, and while I wouldn't surmise that the W is the most opulent of hotel chains, I might venture to say that its comfy and upscale surroundings are welcome for the weary road warrior. At least this one, true dat.

    The lighted buddha's been oft-discussed (good to know about the switch location, I've just been under the impression that his glowing eminence was going to fire up the room 24/7), the king-sized beds are wide and familiar, and the room passes the robe test. All in all, not a bad way to while away a few evenings.

    02/02/10 | Link | Rating: 4.0
    344. Amanda G.
    Disclaimer: We got a Hotwire deal for this place. For $170/night, it was wonderful.. This rating is based on that rate, not the full price (whatever that is)

    Amenities:
    So I celebrated my 22nd birthday here, years ago and remember thinking "wow what a hip lobby. What a hip place. How swanky". I was a littLe surprised when I saw that same lobby in daylight, overrun with khakis and flip flops and guys sitting on top of the fire place ledge warming their backs (real classy).

    The elevators feel like Vegas (with asian-inspired decals on the mirrored doors and pink "club" lights overhead). The room was a great/unique style with wonderful details everywhere: the entertainment unit had a long desk below it where you could sit and do work (need be), there was a window bench with cute throw cushions, a Buddha that lights up, and the inside of the closet was bright lime green. Also a plus were the Bliss Spa Products. (lemon sage body butter- wow)

    The only thing I didn't like was the bathroom door. Though the bathroom itself was very clean and very mod, I HATE this new "sliding door" concept for bathrooms. I've seen it 2x now. And this one was fogged glass. So you could partially see through it!. not the best for privacy.

    Service:
    Very professional and friendly at the front desk. Note, however, my total interaction time with employees was... 5 minutes.

    Location:
    Short walk to Union square, across the street from the Moscone Center (Ok, I admit, I don't know what that is) right next door to MOMA- museum of modern art! So convenient! And a starbucks and Peets coffee are both just down the street.

    16/08/10 | Link | Rating: 5.0
    345. Peter T.
    I love love love San Francisco, and part of the reason I love love love San Francisco so much is because I had such a good stay at the W Hotel.  The rooms are super clean, nicely appointed in a subtle Asian theme, and there is a 24 hour non-stop rave going on out by the elevators ON EVERY FLOOR!  

    I drove down to the Bay Area from Seattle taking 101 on the way down (over 2 days) and the 2nd day was a long drive.  Super simple to find W, the valets whisked away my car, check in was fast, and my wife and I tossed our suitcases in our room and hit the lounge for a much needed post 12-hour-drive cocktail and a snack.  I had a Chimay and my wife had a glass of sparkling wine (I think, two big assed glasses of Chimay has an adverse effect on memory).  We then partook of some arancini and a beet salad.  Both were tasty, nicely presented, and the service was excellent.

    We had breakfast in the restaurant the next morning and it was also really good.  Cappucinos - excellent.  Food - excellent.  Service - excellent.

    The only reason I'm not giving the W Hotel five stars is because it is a trendy hipster type place and the lounge can be overrun by guys wearing Hugo Boss and being from Seattle I tend to dress like a bum in shorts and sandals.  And, there was a half-quaffed highball sitting on the ledge next to the elevators on my floor for TWO DAYS.  I guess the cleaning staff was trying to be considerate to the individual that left the drink there in case they were planning on returning it and finishing it.

    05/10/10 | Link | Rating: 4.0
    346. Tasha I.
    I've stayed at the W in SF now a few times and have always had a lovely stay. The hotel is extremely modern and the rooms are very comfortable. The bed is AH-MAZING! The location is good too - very close to many restaurants, shopping etc. Looking forward to my next trip!

    04/04/12 | Link | Rating: 4.0
    347. sarah p.
    I've got to say, I really do enjoy the W chain. The service is always spot on, the rooms well-appointed, the beds super comfy. Unlike other W's the elevators didn't take long either...total bonus when you are a forgetful lady like myself and are always running back to the room for some forgotten piece.

    I loved myself the Bliss products (mmmm, that body butter was such a lovely treat for my hands), but I did wish the tub was different. I love taking baths at hotels, but not the shower/tub combos thing. Probably need a suite to score that baby.

    Thanks to the W for a lovely week. The staff is amazing.

    10/02/10 | Link | Rating: 4.0
    348. Henritte H.
    I think this place is great,  for American standard it prob does feel a tad bit small,  But this is a normal room from where I come from,  My boyfriend and I stayed here for New years so we did not have to drive far fro where our party was downtown,  The rooms are very clean and modern,  The bar is classy and I love that you can not smoke in the lounges,    We found the front desk staff to be very helpful when we complained about the smell being off in the room?  Smelt like a wet cat.  They changed room for us asap.  Not a lot of fuss per say.   Yes it was pricy but agian maybe for American standards.

    20/01/12 | Link | Rating: 5.0
    349. Jasmine P.
    Beautiful, beautiful, beautiful.

    For an upscale hotel, this is pretty much how I'd love for it to be.  I've been here twice, and enjoyed every minute of my stay (food and dance only) both times. I have no idea what the rooms look or smell like, if room service is hot, cold, or just right...? What I do know is; the ambiance, food, and bar/restaurant service are right on point!  

    Drinks are adventurous, and if your ready for a night on the town, this is a great spot to get your pre-club drink on (Note: I write how I think, not how I speak! ;) Two drunk bucks (see, I sensor myself) can get two drinks, and split a nice sized plate (or not split) for really reasonable.  

    Who would have thought, a very high class hotel in down town SF, good food, service, drinks, and its reasonable?!?!?  Not me.  But, now I'm a believer.

    03/02/10 | Link | Rating: 5.0
    350. Sassy P.
    So this review is for the bar in the lounge.  My friends and I were excited to come here but kind of disappointed,,Let me begin with the Asian hookers and their pimp.  Yes that's right hookers and a pimp... and they were very entertaining but I thought I was going to a really hip, swank place with class, apparently not.... The bar, had great drinks but, we had the worst time getting a one.... Just a thought, maybe add 3 more bartenders and a a few more servers and bussers on the floor to accommodate the large crowds..

    13/02/12 | Link | Rating: 2.0
    351. Annalynn C.
    For my birthday last year, my friend booked me a room at the W as my present.  They did it so right...  I had a bottle of bubbly in my room, along with a fruit and cheese plate when I checked in.  

    After a night of imbibing at XYZ, I was able to stumble into my room and didn't have to worry about getting up early.  Check-out was at 4 p.m.  How does one complain?

    I ordered room service the following morning to ease the hangover, but the food was nothing to write home about.  The burger and fries was not worth the $40 that I paid.

    If you like contemporary places, you'll love the W.  It's a trendy and stylish place to stay.  Unlike the St. Francis, you don't hear the street noise from the 12th floor.

    They always treat me right at the W and XYZ.

    03/01/09 | Link | Rating: 4.0
    352. Lee R.
    My recent stay was mostly good ... with a few not so good moments and some not so good food.

    However ... the concierge is wonderful!

    This past Sunday evening, she had her hands full when the Fancy Food Show was in town and the XYZ was closed for dinner. Are they crazy?  Having the restaurant closed when the conference let out, and all these foodie hotel guests lined up for advice about local restaurants and availability, she got the job done.

    There are some good choices within a few blocks of the hotel, but with all this rain, I opted to stay in.  I just shrugged in disbelief and I ordered room service.  

    The location to the conference is the best, that is why I stay here every year.

    20/01/10 | Link | Rating: 4.0
    353. Karen H.
    Hotel is gorgeous but the service at the bar was the worst I've ever had. We didn't have a server/waiter come by once on his own. We had to walk around and find him to get served and then to order another round and then again to get the check. And it wasn't that busy! Drinks were good and the ambiance was nice but it doesn't make up for all the work we had to do just to get served! First time in my life that I didn't leave a tip!

    05/02/12 | Link | Rating: 2.0
    354. Desiree A.
    The fiance and I trekked it up to the city recently to make a day of touring four weddings venues, and The W was our second stop.  Sacha Chin, Director of Catering & Conference Services, was our tour guide for the day, and without going into too many details, let's just say that we knew, almost immediately, that The W would soon host our upcoming September wedding.

    We were in the market for a venue that would host both our ceremony and reception, and the W is it.  We were in the market for a modern, hip, unassuming- if that combo is even possible- venue, and the W is it.  The actual location, easy to find & get to, and event space, spacious & pushes the envelope in their choice of carpet/color scheme/design/furniture, really speak for themselves.  Really, not much needs to be done to the spaces we intend to utilize so it allows us to incorporate small & unique touches here and there.  

    Sacha... what can I say about Sacha?  What can I not say about Sacha?  First and foremost, upon sending an electronic RFP through the W's website, Sacha called me within 24 hours, instead of emailing the information I needed.  Everyone else that I inquired with either didn't get back to me, or emailed me with the standard jargon for such inquiries.  The effort she made in calling me really made an impression on me- it, however, doesn't end there.  

    Our first meeting with Sacha was very informative, and she offered herself to answer all of our questions.  She also offers herself as a visionary as she often chimed in with the ideas and suggestions that allowed us to realistically envision our ceremony and reception.  Sacha is experienced, is very good at what she does, always follows through on what she says, and we feel really fortunate to have crossed paths with her during such an emotionally-charged time in our lives.    

    The fiance and I have officially signed our contracts, and are looking forward to working closely with Sacha, and, I'm sure, her amazing team of experts as we translate our wedding vision into a tangible reality.

    01/02/11 | Link | Rating: 5.0
    355. Annie L.
    My ears popped when I went up to my room, I was that high up.

    My friends came to visit me and gawp at my bizarre new life since I last saw them. Then they took a group decision that I should go to the gym whilst they took a nap in the huge bed. I love my friends so deeply for their selfless compassion.

    OK so here are a few things that I really liked about this spot... The glowing Buddha was very cool, but kinda freaky when I was trying to sleep. I adored the elevator so much...

    Yes I'm country and easily amused but that would have to be my favourite part. It was like being in a very sleek music video of the future with popping dance tracks. I just wanted to drink vodka in it & dance... Actually I did do that.

    The gym was a bit too small. You had to get there between 4am - 5am to get a treadmill, jet-lag was on my side with that.

    I lost my key 7 times, yes 7 times... So by day two they knew my name by heart and I got to know the staff pretty well as they escorted me to my room 7 times to check my passport. Nice bunch of folks, very friendly.

    Top spot. Great views. Amazing bed. Superior elevator of the future.

    06/03/10 | Link | Rating: 4.0
    356. John H.
    Love this hotel.  Of course, it's expensive as hell but if you're rich or on the company's dime I highly recommend it.  Rooms are clean  and spacious and it's so convenient.  You're literally steps away from Moscone convention center and a stone's throw from the finest SOMA or Union Square have to offer.

    Concierge gave me a great reco on dinner (Fang's - sister restaurant of House of Canton).  Also, they have this water station in the lobby.  Normally hotels just have ice water.  Not the fine folk at the W.  They make a variety of drinks all day.  I self served myself some of the finest lemonade and fruity water I've ever had.  Like mixing in a bunch of strawberries and other berries with the water.  So you drink the water - and it's not strawberry juice but rather ice cold water with a nice hint of strawberry.  You taste the berries but it's not overwhelming.  

    Would definitely stay here again.

    30/01/11 | Link | Rating: 5.0
    357. Barndi K.
    My go-to hotel in SF, not just for the amazing location (esp if you are going to a conf at Moscone) but for their service.  It is impeccable and friendly, not at all stuffy like the Four Seasons.  1-star off for their lack-luster options for in-room dining and esp for not being clear about wi-fi in the room.  And you have to pay for wi-fi and wired separately!
    But again, decor, service and location just can't be beat.  XYZ is a good solid restaurant too.

    08/03/11 | Link | Rating: 4.0
    358. Jean K.
    Came here for some happy hour drinks, though there is no actual happy hour here.  It's kinda a weird place.  The hotel lobby is all hard glossy granite decor, not very welcoming or hip/minimalist/cool.  The service was good but it's just a hotel bar.  No fancy cocktails.  Ambiance was a zero.

    12/01/11 | Link | Rating: 1.0
    359. Sergio Z.
    Terrible service. Broken bathtub and manager unwilling to accomodate. Please dont come here.

    12/02/12 | Link | Rating: 1.0
    360. Nikki B.
    I want to swim in the sheets of my W bed....

    Wait, I'm writing to W Hotels Corporate. That should be their new jingle.

    Seriously. If I could find a way to pack up the frame, headboard, mattress and sheets into a tiny box and sneak it into my suitcase, that would be so frickin sweet. My new Ikea bed at home (that I was so excited about) can suck it.

    From the absolutely accommodating at-your-service staff, to the free apples at the front desk, to the cool vibe music flowing through the XYZ bar and elevator speakers, I'm in a full-on love affair with the W SF.

    I just wanted to crawl up with a good book and sit on the window seat overlooking the city all week, and the long desk opposite the bed made it super easy to organize all my work stuffs and not lose anything.

    But let's get to the critical part of the room: the shower head. Dreamy and steamy all in one. I felt lucky to shower every morning with that darn thing.

    Kevin, honey...I'm not coming home. Please forward all of my mail to the W, my new residence.

    05/02/10 | Link | Rating: 5.0
    361. Hans Z.
    I'm a fan of Starwood Hotels for the most part.  On a recent trip up here, my wife and I decided to try out the W instead of the Westin as we'd typically choose.  The receptionist was friendly and it seemed like we were off to a great start.  Thanks to our late arrival, people were starting to get drunk as we entered, which is a little distracting for people who just want to check in and go out to dinner, but still amusing.  We got into an elevator with this drunk couple (hilarious scene with this old Eastern European guy and his young boy toy) who couldn't figure out how to use the key card.  After about a minute of their fumbling, I finally did it for them, which spurred some good conversation.

    After finally getting to our room, it turned out not to be in the cleanest or most organized state possible.  There were no shampoos, soaps, ect.  I called, went down to the front desk and we didn't get them until the next morning, which was quite a turn off for me, especially when paying more than $300 a night for a hotel.  The room itself was nice, though a bit small.  My favorite feature are the padded benches in front of the windows.  The free Acura shuttle sounds like a great feature, but I typically don't need a ride anywhere.

    Overall, I'd rather save $50 and stay at the Westin, virtually across the street.  You end up getting a similar quality room, same bed, ect.  If you don't need the edgy atmosphere the W provides, go for the Westin.  They seem more professional and the customer service is great.  

    Pros:
    -Nice bed
    -Unique atmosphere

    Cons:
    -Bad service
    -Expensive-ish

    07/07/10 | Link | Rating: 3.0
    362. Sara C.
    I am a big fan of the W and Starwood Hotels that I have visited.  They are always tastefully decorated with interesting room layouts and fantastic bedding quality.  The attached restaurants and bars are always delicious and classy with themed cocktails and specialty drinks.

    I have stayed at this particular hotel several times with my sister on our girly weekends away.  Every room we have stayed in has been comfortable and chic, with cute window seats and Buddah lamps. I love the sliding door to the bathroom and the plush towels.  The staff makes our stay pleasant each time with a fantastic concierge to help you find a location for dinner or entertainment.

    The best thing about this hotel in particular is its location for the price.  It's directly across from the Yerba Buena Gardens and is next to MOMA.

    07/07/10 | Link | Rating: 5.0
    363. Just A Girl R.
    As a girl, who needs to feel safe and in a clean environment, this hotel was great. Except we purchased the "suite".. but it was the size of a standard hotel room. no lounging area. Also prepare to pay $50 a night to valet your car. Next time we are going to stay further out so it's not so expensive and take the bart in. The staff was ok. Lady at check-in barely said hi. no wow factor, but definitely clean and crisp

    21/02/12 | Link | Rating: 3.0
    364. Sisi W.
    Awesome!!!

    I still like it.

    We got another free stay at this hotel (My husband did some job for the hotel) but this time, we got smarter, we parked at my husband's work parking (so it's free) and we used their complimentary car service to go around.

    We also tried their bar, which was very HIP and exciting. maybe next time we will go for Happy hour (m-f ~7:30)

    20/12/10 | Link | Rating: 5.0
    365. Christina G.
    There's nothing like a room at the W to greet you after your cross-country travels.  Lucky me, I landed a 30th-floor room with amazing views of the city and the Golden Gate. Love love loved the cushy sit-in windows: totally perfect place to perch with my laptop while getting a little work done.

    The swanky-chic look is totally my thing and if I had talent, money, or time (:sigh:), I'd definitely be stealing their ideas!  I didn't find it at all cluttered like a previous reviewer, but tastefully modern and clean - with a side of cool: kaleidoscope, Chinese checkers, and Buddha nightlight. Fun! I'm a big sheet snob, but practically melted into bed and the cloud of pillows every night.

    Security is built-in: the elevator requires a card key to operate. The less urban of us (ie, me and two twangy dudes from Jacksonville) may have had some initial difficulties. But missing your stop on the elevator isn't so bad when it's got club music, incense, cool lighting, and a sweet holograph. Later in the week, I swear I thought I was still IN da club when a dude drinking a glass of red wine totally propositioned my friend and me! One minor elevator gripe...I could hear them running all night since my room was just around the corner.

    Sad to leave the W, but happy to make it my home away from home when in SF. Is it terrible I pocketed some Bliss products for my next travels...when I'm likely living less large and dealing with a Best Western and Pert Plus?

    13/02/10 | Link | Rating: 4.0
    366. Claire M.
    Now THIS is a W.  Although I love the brand, I've found Ws to be somewhat inconsistent in terms of service and room quality.  But the W SF provided a fantastic experience from start (friendly, quick check-in) to finish (no-questions-asked bill adjustment and a hotel car service ride to a BART stop).

    My SPG Platinum status bumped us up to a huge Kool Korner room, equipped with three window seats (with, ahem, mirrors on the ceiling above two of them), a good-sized desk, and a spacious bathroom.  On one rainy day, we spent virtually the whole day in the room and had a fabulous time raiding the minibar while watching the Russian hockey team trounce the Czechs.  Plus, I loved the free morning coffee in the lobby and the ease of scheduling a last-minute Bliss Spa appointment.

    The only issues were minor and pretty easily ignored. The Ms. Pac Man in the lobby has clearly been abused over the years, and now lil' Ms. Pac-y only goes up and left, but not right. Also, the bar attracts a crazy-high percentage of d-bags and gets packed with 400 million tiny Asian girls on Saturday nights, so don't expect a relaxing lounge-y experience on weekend evenings.

    Overall, though, a five-star experience! (And yes, the fact I was there with someone pretty awesome helped bump that up.)

    25/02/10 | Link | Rating: 5.0
    367. Laura L.
    The W is Swanky with a capital S. Not pretentious but stylish, the rooms are super comfortable with plenty of space, and I like that they stock those boost fizzy immunity things. Not sure if every room has a Buddha night light, but I'm thinking about buying one to take home. And the beds? Careful if you lie down for a nap, because you might not be able to get back up. Although I haven't used the concierge yet, they gave him top billing at check in so it sounds like he really knows his stuff.

    The downers? 1) you have to pay for wifi, and it can be sluggish 2) tv's can be spotty - the sound and pic go out frequently on mine (I know this only because I'm that person that falls asleep to the sound of the tv) 3) A peep into my mini fridge reveals some items that should have gone the way of the trash can a year ago 4) the hotel is located right next to a fire station, so if you're a light sleeper bring earplugs.

    The W gets my vote!

    03/02/10 | Link | Rating: 4.0
    368. Kiki G.
    The rooms are lovely, if a little small.  I've only experienced smaller rooms in NYC!

    LOVE the overall service and the room service, in particular.  The flourless chocolate cake arrived in record time.  It was delicious with fresh berries as garnish.

    I also love the modern decor, but that's my style.  Bathroom was lovely and I especially liked the shower.  Perfect pressure and temperature.  Great toiletries!

    Let's not forget the beds!  I am in the market for a new bed, and have heard good things about the luxurious beds at the W.  They are heavenly.  I think I will get one for home; it's time to replace the sagging-in-the-middle model I currently have!

    16/02/10 | Link | Rating: 4.0
    369. mariah c.
    Ok, so here's the thing.  It's been over a week since I checked out, and I still find myself thinking wistfully about the W.  I love being in my own bed, but I sure would snuggle right up to one of those super fluffy comforters here with me.

    I'm using the Bliss products in my own shower at home, and I find myself wishing for elements of the room's design in my own house -- why can't I have sliding doors that elegantly disguise the TV or a little bathroom cubby that was designed to perfectly hold makeup, products and extra jewelry?

    I'm even feeling a bit low that I can't have 5 minute mini-parties (which seemed to happen every time the lovely scented holographic elevator showed up) that easily.

    Most of all (even though I didn't even use it), why can't I now (back home) have 24 hour room service?! Alas, I should have used it while I had it.  Learn from my mistakes kids, and get totally decadent when you can!

    14/02/10 | Link | Rating: 5.0
    370. David H.
    Fantastic hotel.  We stayed one night only, but I may not stay at any other hotel in San Francisco whenever I come back.  We had a very comfortable room with a great view of the bay bridge.  Clean, trendy, well maintained.  The staff were very friendly.

    02/07/13 | Link | Rating: 5.0
    371. Rob H.
    I've stayed at so many hotels in my short lifetime. From -1 to 5 star and they almost all look the same when you get into the room. You know, decorated by the same person.

    The W Hotel was amazing. The decor was very modern and chic. Bed was so comfortable and the bathroom was huge. Staff was amazing, from the concierge, to check in, room service, brunch wait staff and finally check out was a breeze.

    Concierge got us a courtesy vehicle to our holiday party at the Fairmont. (They actually have a couple of courtesy vehicles in the early a.m. and p.m. that take you pretty much anywhere in the city and all you have to do is tip the driver.) Got back late and headed to the XYZ for some drinks and it was packed ! Next morning, had a carafe of coffee delivered to our room which was a great way to start off the (hang-over) day. Headed to brunch and enjoyed mimosa's and champagne. Our server, Sevon, was great as was the food.

    I had an amazing experience here and am looking forward to staying at the W in whichever city I plan on traveling to.

    14/12/10 | Link | Rating: 5.0
    372. Olivia L.
    This hotel takes the retro, deco cake.

    Let's start with the bowl of perfectly green apples at the front desk check-in (and another one in the gym), and then move on to the elevators.

    Butt-shakin grooves that makes you wish you had posted an UYE for the ride up alone. 3-D graphics and trippy lights. I kept touching the wall and giggling. Now if only they had cocktail service ...

    Next, the room. Amazing. Spectacular. Splendid. Calming whites and turquoise. Lots of places to sit, like .... a chaise lounge by the window!!!

    A bed the size of a small island, a cushy square bench in the bathroom and a satay in the entry. So many things to jump on I don't know where to start.

    A fuchsia-glowing Buddha reminds me that the best meditation is a mind that let's go. Whatever you say Buddha, you da man.

    Skin care and shampoo products from Bliss, the W's award-winning spa, and last (well not last, but there's just too much to mention) they have a wish scope. What is a wish scope you ask??

    It's a kaleidoscope that you point in any direction and your little world gets turned upside down, spun around, crystallized, muddled, idealized.

    Simply awesomeness all the way around.

    02/02/10 | Link | Rating: 5.0
    373. Vy D.
    I have no complaints with the W Hotel San Francisco.

    Ambiance: COOL. no other way to describe. if you've stayed at any W hotel before you know what I'm talking about. The details in the rooms from the chinese checkerboard to random toy cars are fun and unnecessary but they make your stay a unique experience.

    Service: everyone we encountered was super helpful. Front desk was nice enough to take our HotRate confirmation through an email on our phone vs. paper like they usually do. we forgot our toothbrushes/toothpaste and those were sent up to the room within 15 minutes.

    I love W hotels and would definitely return to this one and visit other ones as well.

    15/12/10 | Link | Rating: 5.0
    374. Frank G.
    I give them credit for attention to trendiness.  The place feels and looks like you are in a hipster zone.  But attention to service details is lacking what a fine hotel would offer.  For example all over room services came up wrong.  The Accura experience is a bonus.

    02/03/12 | Link | Rating: 3.0
    375. Kathleen M.
    Ahh, I could get used to this.

    Aw hell, I HAVE gotten used to this. After 6 nights of bliss at the W, my tiny little house that still has yet-to-be-unpacked boxes creating a maze to my shoddy bed seems like the slums. I mean, how am I ever going to sleep without a jolly little color-changing light-up Buddha looking over me? Okay, so maybe the Buddha is going in my suitcase. It's a souvenir, right?

    From the modern but not cold rooms to feeling like music from my iPod was pulsing through the speakers in the lobby and elevator (okay, only the non-embarrassing music from my iPod... I didn't hear any Tom Jones or anything from the Newsies soundtrack), I loved it all. They've got a courtesy Acura SUV that they actually encourage you to use, real-legit bathtubs with water that actually gets to my preferred scalding temperatures, and constantly-restocked Bliss products. The bed is so delicious that I opted for an afternoon nap instead of my planned trip to the CA Academy of Sciences. Yes, this bed beat out penguins and indoor rainforests.

    I always considered the Westin around the corner my most favorite hotel in SF, but the W has them beat. While the bed at the Westin trumps the W by a slight bit (just in terms of the optimal run-and-jump entry) the fine touches to the overall hotel here make them the winner.

    05/02/10 | Link | Rating: 5.0
    376. Byron L.
    Wow, I have come to expect good service from the Starwood chain but I never seem to get it at W, regardless of what some of the other reviewers mention. We arrived very early for check-in an were delighted that a room was available at 10am. That was the last moment of good service.

    Due to an extended trip, I overnighted suits, etc for a wedding in Napa on Saturday. I sent on Wed to arrive the day before I did. According to UPS, the package arrive the day before and was signed for by a W employee. Upon check-in, the package could not be found. ANYWHERE. They tried to explain that UPS says they deliver and then the package miraculously appears later. Sure. Low and behold the package was "found."

    Departing the hotel for an anniversary dinner at Gary Danko, we departed the main door to get a cab. The bellman ignored us. We attempted to hail our own cab and the only acknowledgement from the bell was to inquire if a vehicle parked illegally at the front door was ours. He proceeded to flag a cab for a guest that came out after us. Then inquired if he could help. When I mentioned that we were trying to get a cab, no thanks to him, he replied that we DID NOT ASK.

    This morning, I went to Wired to print boarding passes for our flight. The system allows you to access boarding passes for free but when I went to print, there was no ink in the printer. I called for assistance and the person that arrived suggested that I email the document to him. Uhm, there's no access to email unless you log in at $7/15 min. He then suggested that I go to the kiosk in the lobby to check in. There the system would not access the boarding passes.  I finally gave the confirmation to the front desk and asked them to access/print and deliver to my room.

    All in all nothing earth shattering here but taken as a whole it's not worth the extra $$$ to stay here.

    11/07/10 | Link | Rating: 1.0
    377. Maria A.
    They say there is no place like home but the W gets my vote for home away from home while in San Francisco.

    It all began when they let me check-in early. Well hello hotel love. The bed is plush, posh, and comfy. The decor and the views leave little to be desired. Perhaps my two favorite aspects of the hotel are the window sill seat and the location.

    While I'm used to be a larger bathroom both at home and in other hotels this one had good and more importantly well laid-out and efficient design. The bath products and hotel spa are both Bliss. I had a late-night manicure the first night and the staff was lovely.

    As someone who is on a business trip and needs her desk more than most. The desk is comfortable and the added touch of placing a rolling foot massager underneath is brilliant and I must admit I will be replicating this at home. I like the desk so much I can see myself trying to set something similar up in fact more than one of the decor ideas is worthy of being borrowed and recreated.

    How this place could be even better? Complimentary wi-fi would be great.

    03/02/10 | Link | Rating: 5.0
    378. Tiffany K.
    During my weeklong trip in SF, I was not planning to stay here at all. However, my boyfriend and I decided to stay in the city one night extra, so we booked a room at the W. From booking the room over the phone, I had already received good service. I was booking a room under my employee rate, and even though it was last minute, the manager gladly made the reservation for me right away.

    So I am a total nerd and I love hotels, and I was fascinated when I walked into the W. The building from the outside looks pretty much like the rest of them in downtown, but the inside is awesome. I have only been to the W in Silicon Valley, but this one is way cooler.

    Upon entering the building, I felt kind of out of place. My friends and I were all in our jeans and sweatshirts and all of the other patrons were dressed up, at the bar, etc. But whatever, that isn't gunna phase me.

    The check in went really well, and the two girls at the front desk were both very nice. I could tell the girl who checked me in was training, but she was very nice throughout the whole process.

    Anyhow, down to the bottom line. I was very impressed with the hotel (all the cool lighting and decor), and the room itself. I loved the subtle, yet chic, classy, and cool interior decor of the room. From our room, we also had an amazing view of the Bay Bridge from the 17th floor. The bed was super comfortable, and everything was clean.

    Another thing that was awesome is their pool here. It's an indoor pool with hot tub, and there's music playing inside and the walls are decorated with posters of body sillhouttes doing yoga.. pretty cool. And there was one big chandelier hanging from the ceiling.

    Also, when we checked out the next day, I was frantically looking for my makeup, hair dryer, and straightener in my luggage when I got back to my car. I couldn't find any of them, and after freaking out for a minute, I realized I had left everything in one of the drawers in the room. I immediately called the hotel, and they had someone go to the room to get all of my items. I got back to the hotel in around 5 minutes, and all my stuff was ready for me at the front desk.

    Overall, I loved staying at the W. For the one night that we were there, we got exceptional service, and the decor and amenities were awesome. If you're into the type of feel that the W Hotel offers, I would recommend staying here. And although I was staying with an employee rate, I didn't feel treated any differently as if I were to pay the regular rate. This doesn't apply everywhere, but it did here.

    PS. i uploaded pictures from my stay.

    28/05/08 | Link | Rating: 5.0
    379. Sill D.
    Husband and I spent one night at the W for our anniversary. Upon arrival, I was a little thrown back by the fact that the bar was right near the entrance doors. They had a DJ playing the worst music ever (house music - gag) and it was REALLY loud. After navigating through the noise and crowd, we found the front desk. The girl at the front desk was AMAZING! She asked if it was a special occasion and we told her yes. She bumped us up to the 26th floor with an amazing view. She also gave us vouchers for 2 free drinks.

    The room was small, comfortable and very clean. Bed was perfect, so much so, I was asleep by 10pm (hubby didn't like that!lol) One negative is there was no coffee maker in the room and I have to have coffee. Luckily all you have to do is call the front desk to request one. We went out to smoke and when we came back we had a coffee maker and a free anniversary dessert waiting for us. They really made us feel special.

    Parking is normal for the area (about $55 to park overnight). I personally think parking should be free and we spent most of the day looking for other options but we were forced to park at the hotel for convenience. You definitely want to call them about 30mins before you're going down or you'll have to stand there and wait.

    The room service menu had nothing that I wanted but you are in the heart of SF and there is plenty of food in walking distance. I suggest Amber Indian Restaurant, it is one of the best!

    The pool is small and I believe it only had 5 chairs total. The pool is almost 24hrs, I believe its closed from 2-4am. Even though its small, if you go at the right it, you can have it all to yourself. Overall, this place is very nice and I would have given 5 stars but the parking alone takes one star away. Would definitely stay again.

    Oh and if you're paying with a DEBIT CARD, be aware that they hold $200 on your card and if your bill goes above $200, then they hold an additional $200.  Our bill was a little over $200 so they held $400.  After we checked out, the total of our bill cleared and the other $200 that they had on hold cleared about 3 days later.  So have patience, it will all balance out but I wish they would have told me this during check in.

    10/07/11 | Link | Rating: 4.0
    380. Matt M.
    I don't give out 5 Stars that often, and if I did, this place would probably earn it straight away.  Of all the Ws I have been to, this has to be on of my favorites.  Not that there is much to look at from the outside of the building, but once inside you know you are in the W vibe.  The check-in area is a bit small and cramped, so be prepared to rub elbows with some well funded Euro-travelers and folks that look they walked in from under the bridge but probably have more cash in the pocket than you have in the bank.  Rooms are great, and as Starwood Gold you get nice upgrades to corner rooms when available.  Bath amenities are always so invigorating at the W...is that lemon sage I smell?  Beds are great, views are amazing, and you can pretty much walk to a million places to eat, drink, and be really merry.  If you have the cash, the W is the way to go.

    05/06/12 | Link | Rating: 4.0
    381. Jane K.
    I have nothing bad to say about my stay with the W Hotel this past week.

    Really, I'm actually trying to think of something.

    First off, I arrived early and was pleasantly surprised to find that I could check in early and seamlessly. My car was taken care of for 15 minutes as I rolled my luggage in and settled in despite it being around noon and prime check out time at the hotel. On a Sunday to boot!

    The rooms are gorgeous, thoughtful and artful in their use of not a whole lot of space. The Bliss Bath products (face wash, hair shampoo and conditioner, soap, body wash and body butter) are all divine and constantly replaced. The bed is so comfortable that I actually had an easy time napping even though I'm not really a napper. The first morning I realized I'd forgotten toothpaste and a quick call to the Whatever/Whenever desk and in less than 20 minutes a tooth kit and shaving kit where at my door. Every interaction with staff has been more than pleasant. Their swimming pool is even pretty large. They've just...thought of everything.

    I just hope I can have the pleasure of staying with the W folks again soon, as they make traveling - even for business and through jet lag - a real pleasure.

    05/02/10 | Link | Rating: 5.0
    382. Rick A.
    Stayed during the week and the rate was similar to that of the Westin and other like places. In fact, the rate was so good it matched some 3 star places. The 20th floor corner rooms have a sweet view. The reception girl wasn't the nicest. Professional but not nice . We're platinum members so we asked for an upgrade and she was being un-welcoming . Our room was sweet, hip and posh.

    17/08/12 | Link | Rating: 4.0
    383. Hazel Q.
    That's right. I'm the girl who gave The Golden Nugget in Vegas five stars, and am giving the W in SF four stars. Damn right. I'm that girl.

    It's a pretty damn nice spot though. Everything smells nice, room service is 24 hours, you can snag free rides from their Acura, and the elevator is like a mini club. I kid you not. I hate clubbing, but the 17 seconds of techno music and weird holographic images in the W elevator work for me. It's good times.

    Four stars, not five? Well, the bed isn't as good as the Westin. Them's the breaks. The bed ain't bad, and sure as hell is better than mine at home, and everything else is awesome, but it's just no Westin dream bed.

    I will say this: 24 hour room service is a godsend. I don't care how wasteful my $30 skirt steak sandwich is....it's 2am and I'm hungry!

    04/02/10 | Link | Rating: 4.0
    384. Christina C.
    I love staying at the W.  I just stayed at the Good Hotel in SOMA the night before.  You get what you pay for because the W hotel is about 2.5 times more expensive per night.  And its worth it!

    The service is AMAZING, the ambiance is hip and sexy, and the rooms are comfy.  The linens and the mattress are so comfy that I got quality Z's!

    The BEST part of the W?  I LOVE BLISS PRODUCTS.  I am one of "those" people.  I call room service and ask for more products - more lotion, more body wash, MORE MORE MORE!

    30/05/11 | Link | Rating: 5.0
    385. Cora K.
    Reserved the Fantastic Suite  for me and a my girls because I just turned 21. I was originally told the price was $200 more than I actually ended up paying because I told them it was my birthday and they gave me a special rate!!! =D

    The ENTIRE staff is very friendly, some are AMAZING! i reserved this room about 3 months in advance and they let me come and look at what the rooms look like and the lady that took us on the tour was THE NICEST! and I just so happened to meet a old high school colleague behind the desk! haha. The security guards are SO cool and make you feel safe, even the lady on the phone when I called to make my requests was AMAZING! we both were turning 21 a day after the other and actually had a real conversation about that rather than just the normal customer service call.

    The room it self was BEAUTIFUL! watch here: youtube.com/watch?v=Geaq… )

    The elevators are access card accessible so it is very safe especially since you basically walk through a lounge in order to get to the elevators and check in counter.

    They REALLY take care of you, you come downstairs after a long night of partying and they have water, free coffee, apples, lemonade, it always changes haha. and you really can request anything you want! i asked them to have an asian fusion feel and they did what they could to make sure I got what I wanted. They even surprised me with a super pretty plate of chocolate and cake!!!

    The hotel itself has a fun, vegas, upscale party feel to it and it doesn't break  a wallet too bad! THE VIEWS ARE BREATHTAKING!!!! whether ur on the city side or the bay side. I was on the city side and it was gorgeous... lots of little things going on so kinda reminded me of where is waldo lol.

    Will definitely celebrate every birthday here from now on every year!!!! =D

    02/07/11 | Link | Rating: 5.0
    386. Emily C.
    If you need to be at the convention center early - stay here!

    Great location, so close to the center, walkable neighborhood, cool lobby, rooms and amenities.

    The service can be slow when they are busy. Its a boutique hotel and when its crowed I feel like they get overwhelmed.

    19/07/11 | Link | Rating: 3.0
    387. Paulette L.
    Let's just say that I won't be staying here again in the near future.
    C'est tout.

    13/04/09 | Link | Rating: 1.0
    388. Thy L.
    I was traveling to the bay area for work over 2 months, so I stayed at a variety of hotels in the city. I finally made my way to the W on my last week. I always like the rooms and the comfortable beds. The staff was nice and upgraded me to the 27th floor with a view of the Bay Bridge. There was no refrigerator, so there was no noise complaint. Bath amenities were legitimate Bliss products. I appreciate the W for being one of the few hotels that offers face wash. Of the hotels I stayed in in downtown SF, the W definitely has my favorite room. Security is good because you need your hotel key to go to any floor other than the lobby. They have a Bliss spa and gym, which is awesome if you have the time to go. The two biggest downside is that 1) you have to deal with a bunch of loud pretentious people that hang out at the bar at night and 2) you have to pull into a hidden "driveway" (it's really more like an alley hiding behind construction fences) on Howard Street called Wheels to valet your car. Unfortunately, I may just stay at the Westin to avoid the snobs in the lounge next time.

    06/06/13 | Link | Rating: 4.0
    389. Jessi L.
    The stay itself was pretty good.  Lovely hotel, nice location, love the Bliss products.

    My issue was after-the-fact. The W tells me they are within their rights to hold $300 on my credit card for 5 business days past my check out date. That's $300 on top of the $820 I paid for 3 nights stay. How it could take more than 24 hours to determine that the room has not been damaged is beyond me and I find that to be wholly irresponsible and inconsiderate.

    11/10/10 | Link | Rating: 3.0
    390. James H.
    The W inspired me to write a Haiku.

    personality
    this hotel is fantastic
    funky warm comfort

    Alright, that sucked.  The W though does not suck.  This is one of my top favorite hotels in SF.  The beds are ridiculously comfortable.  I tried to steal one - try getting a king-size mattress past the front desk.  The decor is funky fun fabulous (yeah, I said that and I even snapped my fingers while I did it).  The rooms may seem a bit small for the price range, so swing for the Cool Corner Room if you can - nice little sitting area and the corner views won't disappoint.  The service is outstanding.  We went here for my wife's birthday so I called in advance to arrange for a bottle of champagne.  When we arrived they upgraded us at no additional charge and had the bubbly waiting on ice... complimentary!

    Wow!

    05/10/10 | Link | Rating: 5.0
    391. Sonia M.
    I attended a hotel room birthday get-together here a while back, and upon entering the hotel, my first thought was: "Hmm." It definitely has a modern, clean look going for it, not the old-world style of upscale hotels. Though, I expected as much from a place that's name is one letter.

    The staff was friendly, and the hotel room itself was nice enough. Honestly, the room was pretty standard, and the decor was minimal. Hands down, the best part was the view. We got nice skyline because we were pretty high up.

    If you want a hotel that envelopes you in luxury, I would say the W isn't it. If you're more into a modern feel, then I'd recommend this place. There was nothing super memorable about the place, hence the 3 star review.

    09/03/11 | Link | Rating: 3.0
    392. Jenna L.
    story time, kids:

    23rd in style. i first book the Westin. $179 (best value price) for 2 queens) i planned on going clubbing @ the ROE. i checked the W and saw that it was getting cheaper.

    SOOO short story shorter

    - I CANCELED the Westin *old n moldy* to *asian, and trendy*
    - Saved $2
    -2 Blocks closer to the ROE
    -I originally booked for floors around 14
    -Got bumped up to the 30th floor *2nd highest, just below the suites :D

    I was a happy camper :)  Iron table = Beer Pong Table. I took 10 people up.. they're cool about everything. Gave us 3 KEYS when I only checked in as 2 people :) Gave me a Free Dessert Cake for my birthday. XYZ Lounge was cute ! gym was nice, pool area on 4th floor, and jacuzzi was a much needed place to be at. which opened 24/7 except from 1-3am for maintenance.

    my fave hotel so far.

    29/07/10 | Link | Rating: 5.0
    393. Ally T.
    when i come to the city for work, i love to stay at the W.  its sleek, sexy, and has a bliss spa.  the king beds are incredible, so much so, that a few years ago, i actually ended up purchasing the same mattress they use at the hotel.
    service is very friendly, almost flirtatious,  which is awesome since everyone who works here is gorgeous.
    the xyz bar is good for a quick drink, but of course full of traveling salesmen who will hit on you.  i guess if youre into that, then it could be fun. food was pretty good too.
    request a corner room and you will surely be seduced by the view.  just incredible!  be sure to close the curtains at night unless you like to be watched.  ;)

    10/03/12 | Link | Rating: 5.0
    394. Neil G.
    I've stayed at the W a couple of times and I've got to say the experience is always *awesome*!

    First of all, the decor is beautiful - minimalist and modern. The rooms are beautiful, the bar serves the most amazing martinis, and the XYZ serves the most devine food - everything from juicy burgers to perfectly done fois gras.

    This time, I stayed for a very special reason. It was *the* night - proposal night!

    I worked with Kristi Blecha to a lot of the arrangements ahead of time and how wonderfully accommodating she was. I was a bit nervous when I called...I didn't want to seem presumptuous and think that the hotel would cater to my every desire, but I didn't even have to ask. I told her my itinerary - proposal, then dinner, then a night at the clubs, and finally back home. All of this on the worst and perhaps most busy nights of the year...New Year's Eve

    Kristi made the whole experience amazing. She set up both rooms for us on the same floor (on NYE!!!). She then helped me out to set up an "MDX experience"; a special car service that Acura does with the W Hotels where you can get dropped off anywhere within a 5 mile radius of the hotel. She set up two cars for us (the MDX's are also pretty cool BTW if you're in the market for an SUV) and dropped 10 of us off to dinner. She even had cake and champagne sent up to the room for us!

    I gotta say, I've always loved the W but I couldn't believe how out of the way they went for us on this special night. You always know that these special events are more important to you than anyone else...Kristi and the staff at the W made it seem like it was just as important to them.

    Thanks a million!

    23/02/11 | Link | Rating: 5.0
    395. Ashley F.
    We recently stayed at this hotel and we opted for the upgraded corner room with a view of the bay bridge.  (Beware....a view of the bay bridge comes with an extremely busy fire station directly below your room).  While impressed by the view we were disappointed by everything else.

    The décor seemed cheap and hastily put together.  It seemed like the designer was going for chic and modern but missed the mark and landed on IKEA.  A plastic Buddha light with a cord dangling down the wall does not a $300 a night room make.  Paisley patterned mirrors mounted on the walls and ceiling did not help the situation.  The TV was mounted so high it may have well been mounted on the ceiling and it was hung over a built in cubbyhole that looked like a handy man slapped it together in a few minutes.  Besides the shoddy handyman work it was painted a hideous shade of lime green.  The bathroom fared much better although the sliding door did not provide any sound muffling and the shower had very poor pressure.

    If my taste for the décor had been the only dissatisfaction of our stay I would not be so annoyed at this hotel.  Unfortunately, the décor was only beginning of our disappointment.  In the middle of our first night the fire alarm went off.  I am all for fire alarms during emergencies.  There was no emergency.  Someone staff then made 5 blaring announcements to tell us it's all ok...false alarm.  Thanks, but could you shut up eventually so I can go back to sleep?  I fully expected there to be a note of apology under every door the next morning...no such luck.  No free muffin, coffee, newspaper...nothing.

    We were later told that they thought a drunk person pulled the alarm and that there were two fights in the bar that night.  Super classy.  

    If you are a 25-35 year old (or a 35-50 year old who can't come to grips with not being a 25-35 year old) and you wish you could live in a night club this is your place.  Complete with rude bartenders and an abundance of graphic T's.  Pretty sure it's a hooker hang out as well.  Just don't drink too much because the horrid 3D flower print in the elevator may make you lose your dinner.

    14/01/11 | Link | Rating: 1.0
    396. Zehr S.
    one word, sensual

    that is the feeling you have about this well-located SOMA hotel, walkable to MOMA, BART, Yank Sing, yoga, subway, plenty of french eateries, movies, bars, shops...

    or just hang out in your room, sensual, remember?

    05/04/12 | Link | Rating: 4.0
    397. John F.
    Staff was very welcoming, place clean but found much of it uninspiring and unimpressive.

    29/05/11 | Link | Rating: 3.0
    398. Sonya D.
    I loved the XYZ bar upstairs. It has a cool SF posh look and feel, with the style of the bar and the cute seating. I love places like this! I especially liked how my drink came in a long, thin glass- somehow even made beer look classy. Everyone was dressed nicely, and the music made the place seem even more cool.

    This seems like the perfect place to start the night, because by the time I got there, 1130pm, there was no place to sit.

    13/12/10 | Link | Rating: 4.0
    399. Niloufar M.
    The hotel and bar manager are very unfriendly and downright rude. The hotel itself is fine, the bartenders are the best. So a mishmash of good and bad points. Other W's rate much much higher in my book.

    24/10/12 | Link | Rating: 2.0
    400. Lindsey D.
    I've spent many a night at W bars, I've gotten my tan on at their pools and I've spoiled myself at their spa and now I can add calling a room my home away from home to the list.

    I can happily say that I see what all the hype is about with a W hotel. When I checked into the SF W, I immediately caught a whiff of the great W scent and eyed some tempting looking pink lemonade and cookies in the corner. Tasty and refreshing? Check and check. My eyes lingered on the gorgeous flower arrangements lining the lobby desk. I noticed the trendiness and cleanliness of the lobby. And I spotted the guests enjoying cocktails in the lounge. So I thought... the rooms have to be pretty cool right? Right. Absolutely right my friends.

    My room called the 29th floor home. When I entered, I walked into a long hallway with a cute and comfy bench for me just in case I needed a rest right away. I turned left then right then left again. It was the most interesting room dynamic I've ever seen. The decor was cool. It was like Asia meets SF meets Alice in Wonderland. And while the room was up to date with everything trendy on the earth (flat screen, ipod holder, cool desk, comfy bed, bliss spa bathroom products), it also oddly felt like an apartment rather than a hotel room. Now remember, this was just their basic room, not a suite. The bathroom was huge. An entire wall in the room was lined with windows and I could see all the way to Union Square. The beds were comfy and the desk was perfect for working. By the end of my stay, my room still felt homey and comforting. It was almost sad to say goodbye but like all stays, I was so happy to get back to my home, AZ, and my own bed.

    So thanks W for making my elongated stay in SF comfortable and trendy all at the same time.

    10/07/10 | Link | Rating: 4.0
    401. Luke B.
    The only bad thing I can say about the W is the rooms are kind of small especially for the price, but even if the rooms were going at a normal SF rate the rooms would still be small.

    The W is a very trendy and upscale hotel. The bar is great, and the food is good (not great, but definately good). There always seems to be something going on at the W, it's where a lot of trend setting hipster (doesn't anyone still use the word hipster anymore?) hangout.

    For me the biggest appeal of the W is definately the decor, even though the rooms are small, you would be hard press to find a more beautifully decorated room. This is one of the few hotels that I really enjoy the room art. Sometimes I find myself walking thru the hall and stopping to study a piece, or in my room lost in my thoughts taking in the art, which makes up for the views because the views are crappy by SF standards.

    15/09/10 | Link | Rating: 4.0
    402. Dani B.
    This place is great, but it is not for those who want a good night's sleep. This W puts way too much effort into it's "cool image" and not enough into service to its customers. I planned a retreat for my company and we booked 6 rooms here. Most of our attendees were 50+ and did not appreciate the "club" vibe that the hotel gave off. It was a hip place to be, and the rooms were nice, but probably not going to book rooms here again for our retreat, I'll be looking for something more mellow.

    16/05/12 | Link | Rating: 3.0
    403. Andi H.
    A trendy & modern hotel with reasonably spacious room in downtown San Francisco

    I'm always a bit worried about staying at a W.  Not because I don't think the hotel will be nice, but it's because their rooms tend to be smaller (and trendier) than other brands in their price category.  This thankfully is not an issue with the W in San Francisco.

    Room - very good
    As expected it's modern, hip and has good view of the bay (towards the bay bridge).  It was also surprisingly pretty spacious, we probably got just about 350sqft (for a standard room).

    Service - very good
    Check-in desk was very friendly, personal and patient.  Doormen was always friendly and offered constant help.  Restaurant staff was very helpful in scoring us coffee to go.

    Price - great
    Didn't book directly at the hotel website; got a price of mid $100s for a weekend in July

    Location - good
    On 3rd street a couple of blocks from Market ... 10 mins walk to BART.  The only reason I gave a 'good' instead of a 'very good' is because it's next to a fire station.  We weren't bothered at all but I wonder whether other rooms on different side(s) of the tower would be.

    26/08/11 | Link | Rating: 4.0
    404. Russell D.
    I had a great time at Trace. The waiter was great Robert I believe. We took are desert upstairs. Around 12am some Angry person violently banged on the wall out of frustration because my Gf and I where having fun? Some people's life's must  be so sad that they can't share a hotel wall. Don't leave your home if you can't respect others. Not everyones on the same agenda. Pity for the pessimist. Lol

    02/11/12 | Link | Rating: 4.0
    405. Vivian H.
    I spent New Years Eve in a room on the 17th floor of this hotel, facing the Bay Bridge, with a perfect view of the fireworks.

    I love how this hotel is decorated -- very modern, and somewhat cultural.  There was a Buddha (and a kaleidoscope as well) in our room.. there are even proverbs and lucky numbers behind the suite numbers outside of your room.  

    Downside: expensive room service -- TWO EGGS for breakfast for $16!?  They are definitely trying to take advantage of their guests' hangovers.

    At least they gave us a bottle of free champagne for New Years.

    01/01/09 | Link | Rating: 4.0
    406. Kay T.
    You know you're in a good place when you're greeted by a purple light-up Buddha, and that's exactly what met me on my first stay at the W San Fran. Then I sat my suitcase down and climbed onto my window seat and enjoyed my view of the bay for a bit. Bliss. Times ten.

    The staff here are incredibly accommodating. For whatever reason, I kept having trouble with my room key. Nearly every day of my 5 day stay I'd return to my room to find that it wouldn't open the door. Rather than feel completely annoyed by me, they just came and fixed it every time with lots of apologies and even sent chocolates to my room at one point for my troubles. Bribery. It works. :)

    Beyond that, the towels are fluffy, the bed is super cozy and the rooms are just adorable. The only thing I'd change is I wish they given me an option to black out the window light. I love to wake up to the sunrise as much as the next guy, but sometimes when you raged all night long with 80 of your closest friends, a curtain that blocks the sun until you're ready to wake up would be greatly appreciated!

    03/07/11 | Link | Rating: 4.0
    407. Janet J.
    It's under renovation right now, so there's loud construction on the lobby area. That's not really a big deal unless you're on a lower floor.

    However, what really annoys me is that you can hear your neighbors when they take a shower, drop stuff on the floor, walk, flush the toilet, etc. This is the first hotel in SF where I've had this problem.

    The service itself is average, although when I checked in last night after 11pm there was nobody at the desk for over 5 mins. Also, the W seems especially intent on trying to charge you for everything in the room. Water is $2, and there's this strange $24 face mask tin in the bathroom that's placed on a sensor, ready to hit your bill if you so much as pick it up. I literally feel like I need to be on guard here, careful of my every move in case they find a way to add a charge.

    In fact, after being careful for two days, I somehow ended up charged for 2 candy bars when I didn't even touch the snack cabinet. They also added a miscellaneous $2 to my laundry. All of this is correctable, but does result in a wasted 15 minutes in a rushed morning discussing it with the check-out lady (who was fairly rude and unhappy about making the change)

    Adding to that, the one time I went to the gym at around 10pm, there were two hispanic guys in the middle of cleaning. That's fine, but they were extremely loud and slow about it. They were in there from the time I came in to the time I left an hour later, chatting loudly, then vacuuming and just loitering for ages. Honestly, I've gone to gyms at other hotels at the same time and never had this issue come up. Either clean faster or pick some less likely patroned time of night.

    I won't be staying here again, and I highly recommend against it for anyone who's seeking a streamlined, comfortable, noise-free stay.

    21/09/11 | Link | Rating: 2.0
    408. Eva L.
    I skimmed most of the reviews below and everything mentioned is true, the W is fantastic! But why is no one talking about the elephant in the room? Or maybe it was just "my" room. Am I the only person who noticed the bathroom door is a sliding door with no lock and 2" of space between the door and the wall. Very uncomfortable for me & my guest.

    I will say....being a visitor in San Fran I wasn't sure where to go for an after-dinner-drink. Right there in my own hotel is a cool bar/lounge with a DJ and we even got dessert. It's a one-stop shop. Love it !!!

    23/08/11 | Link | Rating: 4.0
    409. K C.
    Loved the location across from the art museum, and walking distance to Ferry Market.  My room was  perfect, amazing bed, and the room decor was exceptional. I have stayed at a few throughout the US and this W was the best experience.
    Will go back and stay every time I get back to SF.

    09/09/11 | Link | Rating: 4.0
    410. Carolyn D.
    Staying here for a conference, booked by my office due to proximity to the Muscone Center. The staff have been gracious, extending my stay (I'm stuck due to hurricane Sandy) with no problems. However, you'd think WiFi would be included for guests at these rates. Nice hotel, but not worth it if it was my dime.

    01/11/12 | Link | Rating: 3.0
    411. Felicia D.
    If you look up "Luxe" in the dictionary, you'll find a picture of me getting a facial (the skin treatment, not the sex act) at the W hotel while peons fan me with gilded palm fronds.

    Well, the peons part is not realistic, but everything else about the W is as deluxe as it gets.  From the minimal but graceful design aesthetic (really, how do you make baby blue look chic?) to the friendly, accommodating front-desk staff, you will be indulged at every turn during your stay.

    A huge comfy bed heaped with pillows -- some squishy, some firm -- a flat screen TV, an ergonomically angled bathtub ideal for some sudsy lounging and a desk and chair that almost makes me want to work all sold me on the room.  The LED glowing Buddha, Chinese checkers game and whimsical kaleidoscope are just the koi etched into the frosted-glass bathroom counter.

    At $200 a night for a non-holiday stay, you are getting a great downtown location near the de rigeur tourist attractions (I had a sweet view of the Bay Bridge with the "spectacular" room upgrade) as well as some majorly fly amenities.  Business travelers beware -- the hotel charges $15 a day for wireless.

    09/07/10 | Link | Rating: 5.0
    412. Natalie S.
    Still love this hotel after 10 years. It has the W feel. Good social scene. Good bar scene. Was crowded Saturday night whereas St. Regis lobby was dead.

    31/01/11 | Link | Rating: 4.0
    413. Yangfan X.
    I think the other reviews speak for themselves.

    I do wanna, say, I think the situation where they check you into a room that was already occupied seems to happen more than once. I was getting a room late night one weekend (at like 2am maybe?) and when I went up to my room, there were ppl sleeping on the beds.  I was drunk, so was the girl I was with, so we didn't freak out as much.  But hindsight definitely creepy and I've NEVER had this happen anywhere else before.

    The concierge did hook us up with something that got us into Temple (down the street) free cover.

    As usual, as for the corner rooms, they're a little more spacious.  I wish they let you pick rooms like you pick airline seats.

    29/09/11 | Link | Rating: 3.0
    414. Willie W.
    Professional, friendly staff -- the key to any good hotel. Rooms are comfortable and Bliss Spa is a nice benefit. Centrally located. The high end SF hotels can be quite stuffy and some of the boutiques have postage-stamp size rooms. W San Francisco is a good business hotel. Only drawback is that it can be overrun by conventioneers when they're in town.

    28/08/12 | Link | Rating: 4.0
    415. Wendy P.
    W Hotel. How can I not love a place that is named with my first initial?

    When I arrived, I was given the royal verbal tour of W. From the spa, to the gym and their "Whatever, whenever" concierge service. This spot's got some good things going on.

    I was staying on the 16th floor. The elevator ride up was fast, the decor in the hallways was nice and low key. The room itself was pretty sweet. It was decorated in whites and turquoises, with a king sized bed, shutters to open and close, even an ottoman by the window. And might I say that I quite enjoyed the lemon fresh lotion in the rooms from the spa down below.

    The best part about the stay, believe it or not, wasn't the amazing service, the stellar concierge, or the delightfully contemporary decor. It was the free hot chocolate in the lobby every evening. Now that was a nice touch.

    Only complaint - the walls are just a wee bit thin. But in what hotel have you ever not heard a little bump (or two) in the night? It still wasn't enough to warrant taking away a star.

    Thanks W!

    28/01/11 | Link | Rating: 5.0
    416. Vol T.
    Review is for the bar... way cool! Liked the lighting and setup. Our Patron tequila shots were yummy.. and expensive at $85 for 5 shots! We didn't care.. this was 4th on our bar crawl and pretty happy already. Liked the DJ playing with cool fireplace in the back. A real chill place, highly recommend.

    26/08/12 | Link | Rating: 4.0
    417. Corinne S.
    Swanky and hip! We love coming here with our doggies, they too get special treatment. It's walking distance to Market Street/Yerba Buena Sq/Moscone Ctr and a myriad of restaurants, bars and shops.

    13/08/12 | Link | Rating: 5.0
    418. Emily N.
    Even though the W was under renovation during my stay, everything went smoothly and I was very well taken care of.  There was an issue with my reservation but everyone at the front desk who helped me over the course of my stay was totally capable of handling the situation, which is not always the case at the front desk of a hotel.

    Plenty of room to work, convenient to a lot of meeting spaces and BART stations, and a really nice lifestyle center with a pool and gym facilities. (Score bliss towelettes and free apples at the gym!)

    So, in addition to all the fancy modern digs, the party in an elevator night club scene, free dessert at the fantastic restaurant downstairs, a discount at the Bliss spa, yummy toiletries, and a delightful shower, the W also has a really good staff that I felt I could trust. So rare in a hotel experience and they deserve their good reputation for more than just looks.

    I didn't have a chance to try the Acura experience because I was short on time during my stay, but that is a really cool amenity.  

    The beds are truly a god send, and you can buy the same mattresses and linens for your own home... this is one of the few marketing ploys I could really get into.  And I did. And boy did I sleep well.

    Next time I fly in, I'll choose OAK for my arrival, as it was closer than SFO (didn't know that at the time).  The hotel is convenient to Mission and Market streets, Yerba Buena, and just a short walk from the waterfront. I recommend the Thirsty Bear Brewery across the street, too.

    09/08/11 | Link | Rating: 5.0
    419. Grace C.
    Modern, Classy, & Elegant all at the same time!

    Stayed here this past weekend with a couple of friends for a wedding in the city. Wasn't sure what to expect since I never stayed overnight at the city as long I have lived in the Bay; however, since our friend's wedding was supposed to go until midnight and there was open bar, I figured it would be best to stay overnight and I'm sure glad I did at the W.

    Our room was on the 9th floor and had two double beds and an extra couch thing by the window for a fifth guest to sleep on. They carry Bliss bathroom products, which IMO is pretty good quality for hotel bathroom amenities. The room was clean, the bed was comfy, and the pillows were awesome!

    Total bill for the stay: $334.00 for Saturday night after taxes (I'm not sure if that's a standard rate or if we got a discount because we were part of a wedding block)

    The one and only reason why I cannot give this place 5 stars is because they charge $48.00 + tax to valet your car! HELLA expensive...but I guess that's the norm in SF..:(

    12/09/11 | Link | Rating: 4.0
    420. John C.
    Whatever you do, if you stay here, don't sign up for their Green Program.  It is some scam where you agree not to have housekeeping during your stay in order to be "green."   I was half paying attention and not really thinking when I said yes.   I also said yes because they claim that if you change your mind, all you have to do is call them and let them know.    I had to let them know 3 times.......it became this weird twilight zone where I am paying top dollar for a hotel room and begging for someone to empty the garbage.   I get that laundering less helps the environment by saving water and electricity.   But is it really helping the environment to not collect my garbage or make the bed?   Clearly, this is a ploy to save labor costs, not the environment.

    07/09/13 | Link | Rating: 2.0
    421. Lena D.
    LOVE LOVE LOVE.  I've been going almost weekly to the W for work. Considering I'm traveling so much for work, this is the one place that feels like a home away from home. I love the vibe from the W and though it's an expensive price point, everything is very clean and they're on top of their game. I would have given them 5 starts but sometimes they're front house staff seems a bit overwhelmed and unprepared for guests. Other than that - parfait!

    20/09/12 | Link | Rating: 4.0
    422. Chuck D.
    PLUS:
    Good location ~2 blocks from Moscone Center and about 2-4 blocks from Mission/Market. Rooms were very nice although the TV menu was weird..
    MINUS:
    Check your bill.  Pricey (company paid) but not my issue. When I got home they sent me "updated folio" charging for a Mud Mask. WTF? I called 5 times and never got a reply from accounting. Pretty pissed off given I dropped nearly a thousand bucks during my stay. Sorry, UNACCEPTABLE to even acknowledge this charge. I decline room service much less get some Mud applied.

    17/09/11 | Link | Rating: 2.0
    423. Ben B.
    If you saw the heap of garbage that my east coast ass looked like when I dragged my sorry carcass into the swank W after a full day of flying, you'd understand why I was so impressed by the warm welcome. From that second, they've continued to treat me like royalty - or at least someone who is really important but who perhaps doesn't come with quite so many gaudy hats.

    The room was impeccably clean, incredibly stylish, and has everything you could need for your home base while exploring San Francisco. Great restaurants, art attractions, and nightlife hotspots are all within walking distance and the views from the 14th floor are spectacular.

    The only trouble I've had has been some of the noise. My room is right next to the maid station so there are doors opening and closing at all hours of the day and night. Combined with the fire trucks that seem to go by every hour (am I next to the fire station or is SOMA just really flammable?), a glass of wine in the room at the end of the day has been a must. I'd consider asking for a different room but hey - who doesn't love a good excuse for a glass of wine?

    04/01/11 | Link | Rating: 4.0
    424. Hannah K.
    MAN, do I have a love - hate - hate relationship with the W.

    It's on the list of my work's preferred hotels and it's starwood so I try to stay here. It's the coolest in terms of vibe. Modern decor. Free bottle of water in my room. Cool music in the elevator. Fun lighting. Great doormen. Love all those things...

    BUT... man, the stuff I hate about it, do I hate.

    - Service at front desk - Um, one time I had to wait like 20 minutes to check in. There were only 3 of us waiting at the front desk. Yes, it was close to midnight, but there was NO ONE at the desk waiting for us. And, WE had to wait for THEM to show up.

    - Inconsistent housekeeping - Today, for some reason, no free water? And, where's my bathrobe?

    - Drunkards - When I'm coming in from working until nearly midnight... the SOMA crowd stumbling around the hall is not what I picture for a restful night.

    - And... then this happens:  I was peacefully sleeping after coming in from working until like 10pm and then BAM! I hear a loud metallic noise. I wake up, obviously startled and scream out "who's there?!!!" Then I hear the door shutting. By this point my heart is THUMPING and I'm totally freaked out. But, I'm so sleepy I end up passing out anyway. I wake up the next morning and I had forgotten about this incident. I go brush my teeth. As I'm wandering around my room, I notice that the latch on my door is propped open. WTH? So I do a test to check - and yup, only when I try to open my door does the latch get stuck like that. I'm not the type to complain behind your back - I went to the front desk and said that this happened, it scared me, and it was unacceptable. I got the apology I deserved. But... you know, when a customer has a really freaky experience like that, you need an explanation and then make up for it. Free spa service? Free room service? Free internet? At least the free water I usually get... nope. Whatever, at least they apologized. I was telling my coworkers about this, and then one laughs and says that's nothing. One time, when he was staying at this hotel, he came out and there was police tape (CSI style) across the door of the room across the hall from him and techs fingerprinting the door.

    In conclusion, cool vibe, but maybe I'll stay at the Westin next time.

    02/08/12 | Link | Rating: 3.0
    425. Emi H.
    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...

    No, you're not in a scene from "A Night At The Roxbury" and no, you're not having that weird German dream where you're on ecstasy but you've arrived at the W Hotel. Part hotel, part nightclub, part modern menage tois fantasy world, the W is where the "cool kids" play. Okay so they're not all cool but you always feel a little more hip and young when you stroll into the lobby.

    (Ugh, is that a sign that I'm old? I'm in my 30s so its probably just the nostalgia of my wild and single 20s that is calling me. I'm sure when I'm in my 40s I'll read this review and say "Old! Hah!!! You didn't know how good you had it 10 years ago!" Although I must say I feel so much wiser now and am looking forward to my future evolution. Back to the review...)

    The rooms are modern with heavenly beds, flat screen TVs, Bliss products in the bathrooms, and decorated with items that only a gay decorator named Maurice would ever be able to put together. Everywhere you go in the hotel all you hear in the background is:

    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...

    The lobby, the elevator, the restaurant, the gym, the toilet...

    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...

    As I sit at the desk in my room or lounge on the adjoining day bed in my room I think "Damn, I need to move to San Francisco because this is surely what my house would look like." I'd just move into the W and have a glowing buddha as a friend. Cocktails with handsome men, dinner at 5 star restaurants, power meetings and a head to toe designer wardrobe that's to die for. Of course I wouldn't have kids or a husband because who has time/money for those things when you live the wild life of a big city girl. Nah you can keep this W life, I've done the 3 am drunken club thing, I've done the single ready to mingle thing, I've done more than you'll ever know and is appropriate to say online in a public forum. I love my mommy wake up at 6 am every morning to get the kids to school world, soccer games on the weekends where I'm the Team Mom, pretend princess tea parties, mothers day cards and hugs from little ones just because crazy busy life where I barely have a moment to myself life (phew!). I'll just visit the W when I need to get away to breathe for a moment and remember just how good I've got it.

    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...
    Ootz ootz ootz ootz ootz ootz ootz ootz...

    24/09/10 | Link | Rating: 5.0
    426. C J.
    Have the Ws finally won me over for business trips? This W seems to think so.

    The location is very convenient and was within walking distance of my meetings (and shopping).

    Even though they're doing construction, it still felt like a W and they were trying very hard to not make it so inconvenient to get around the hotel (except for that new car smell in the building. That was weird).

    As usual, I'm impressed with the friendliness and willingness to please of the staff.

    I was also impressed with the restaurant Trace. I went there for lunch and dinner and the service was great (except that weird waitress we had for dinner). The lunch was light and delish. The dinner was yummy and filling and the cocktails were sweet and strong, just how I like them.

    18/09/11 | Link | Rating: 3.0
    427. Hannah F.
    We stayed at this hotel twice so far, and both times, we had a good experience! The rooms are big, clean and have a beautiful view! Try the Bliss spa if you get a chance- the massage is hard to top! The only minor drawback was that our room cleaning was not done by 5pm twice... But otherwise, all was fine!

    23/09/13 | Link | Rating: 4.0
    428. Rosalyn S.
    It was 2:30ish in the morning a party was shutting down in the lobby bar and a slew of drunk people including me were roaming the lobby, despite how annoying and obnoxious drunk people can be, the check in agent was professional and fast, just what i needed.  The room was trendy, the beds were oh sooo comfy, and the place was clean.  I liked the quotes strung about the hotel on the room numbers and we had a Buddah in our room. We were not expecting to stay over night in SF and our phones were down to the last 1%(we did not bring our chargers) but the W had a phone charging station in our room! What a practical,sleek, great hotel, I will stay here again!

    03/12/12 | Link | Rating: 5.0
    429. T J.
    Don't bother staying if you want to get things done, or like a hot breakfast.

    Go somewhere else if you want to be productive.  Stay at the W if you want to be cool.  You have to pay $15 per day for Wifi.  There's no coffee maker in the room.  If your idea of how to start your day is to have a pot of coffee and crunch through e-mails / read / anything else before getting dressed, be prepared to pay - pay for Wifi, pay for room service coffee.  Instead of an in-room coffee maker, they've put a glowing buddha, six different bottles of hard alcohol, bespoke water, and a bottle of wine that one can overpay for.

    And if you go down to the restaurant, be prepared for your food to arrive cold - first the fruit (yumm) and then what was your hot breakfast that was left sitting out for 5+ minutes before being brought to your table.

    What saves this hotel from getting a single star is that the staff (not counting the wait staff in the restaurant) is helpful, the coffee - though expensive - is excellent, the gym is substantial with good equipment.  Just come here for fun, not for productivity.

    24/01/13 | Link | Rating: 2.0
    430. Michelle P.
    My 15 year old daughter and I stayed here last night, the night before her back surgery. Upon check-in, her surgery came up. The front desk was extra nice and upgraded us to the 28th floor where we enjoyed a great view of the Bay Bridge. When we returned from dinner, we were greeted w fresh baked cookies and milk w a nice note for my daughter from Priya who had checked us in. Your thoughtful touches made for an extra special night in SF, thank you!

    19/09/13 | Link | Rating: 5.0
    431. Briana M.
    For whatever reason, every time I think of the W Hotel, I first free association is Brittany Spears. Weird. I think it's because when Starwood first opened this brand of hotels, she stayed there. Why I remember this I don't know.

    Having stayed there last week, I can now proudly proclaim that this hotel is not, in fact, stained white tank top trashy with runny mascara. Instead, it is gorgeously designed, well-executed, and staffed with courteous, highly-capable, and attractive people. Everything about the W Hotel flawlessly reflects the brand. There is no accent piece, staff member, or menu item that is not in line with their brand identity. Props to that. However, being a high-end hotel chain - I would expect nothing less. Highlights that I most appreciated: dedicated fragrances in hotel rooms, lobby, and elevator; Bliss spa products, lit vanity mirror; no overhead lighting; jealousy shades on windows; W-branded games in the guest rooms; trippy holographic walls in the elevator.

    Form over function issues: I had to do a 180-degree turn to reach the toilet paper; the shower curtain was all up in my ish when I sat on the toilet; the heating/cooling vent was blocked by a piece of furniture so regulating the temp in my room was difficult; the safe was at a very inopportune space so that EVERYTIME I opened my closet I was banged in the knee with the door until I locked it although I didn't need to; the only drawers that were offered for clothes storage were in the desk, and no true shelf storage near closet.

    Over all else, staying at the W was a seamless brand experience. An incredibly cushy, bourgie, wonderful brand experience.

    14/01/11 | Link | Rating: 4.0
    432. Naomi K.
    What an eclectic collection of people. Good people watching. Anything from people in sundresses and backpacks with sweatshirts and flipflops to short short skirts and hipsters. It had a plastic-y look, thrown together upstairs to replace the more classic arcade game vision of the past. I was a little surprised that the W's bar was... well just not that impressive. Decent bar with comfy seats along the side and a dj in the back. I was also pleasantly surprised that the crowd wasn't the usual pretentious clientele, but I think they were upstairs on the third floor at the private party. Loved the strawberry revolver and Mr. Robinson- gotta love the bourbon drinks. The server was also pretty polite and down to earth. It's always fun to stop by the firehouse on the way to the next stop. XYZ is a place to start off the night, but just a stepping stone to the next place...

    15/08/11 | Link | Rating: 4.0
    433. Brenda G.
    I've always wanted to stay at a W Hotel, specifically, the one located in NYC Union Square.  I was staying in town on one of my spa day/overnighter splurges and got a pretty good rate for a W.  I was unaware of the construction work being done on the first floor but wasn't put off by it.  Check in was fast and pleasant.  I was given a card key and sent off to the 5th floor.  I immediately noticed the nice smell the hotel had and attributed it to Bliss. I later noticed the large ionizers near the elevators... probably put in place because of the construction on the first floor.

    THE ROOM: The Good... the flat screen the bed, bliss toiletries and the mini bar/snack bar (not that I purchased anything from the bar but it was stocked nicely).  The bed was extremely comfortable and I slept well.  The Bad... not modern as expected... it had an outdated look, a little beat up and dying for a make over. I didn't like the feel of the room at all, I can only describe it as cold.  The towels were so scratchy I thought they were some new kind of exfoliating towel I hadn't heard of.  The Ugly:  The carpet! It was dirty... I mean so nasty, dirty that you can see it with the naked eye and I wear glasses.

    Upon check out I thought I would use the Whatever/Whenever Acura Experience and get a comp ride to my office.  I was told that was only available after 12 noon. Really?  It doesn't say that on the website!  I would hate to write off W Hotels completely but I'll not stay at this one again.

    01/09/11 | Link | Rating: 2.0
    434. Diana G.
    AMAZING!!! Bedding - wonderful, bar drinks - excellent, bell hop - HOT, front desk - super helpful, free shuttle to anywhere nearby - NO pick-up though (minus half a star),  great location, room amenities that make one feel like a queen - I should say queens since I was with a group of 5 girls and one husband chaperone :) You call for a wine opener - and in 2 minutes there's a knock on the door - how grand!! Very quiet once int he room.

    The other half a star removal was due to the super busy, kinda loud first floor section of the hotel when we came in at 1am. Personally, if I was by myself I would have just stayed there with the young-uns, but considering that I was rollin' with an older group that evening and they were ready for bed, I was not in the mood for the negative comments that ensued due to the "ruckus." For the "older" benefit thought I'd solely take off half a star on my review rather than have them write a separate review with a pickier rating.

    CONGRATS W on making my weekend start with an AAWWW moment!!

    17/10/11 | Link | Rating: 4.0
    435. Lauren C.
    Whatever. Whenever.

    Our flight arrived at 8:30 pm. We took the BART ($8.10 per person one way) to the Montgomery exit, made a left on 3rd, and checked into Heaven.

    Ashley at the front desk was warm and inviting. We ended up on the 27th floor with an uuuuhmazing view of the city and Bay bridge.

    We woke up to the beautiful view and had breakfast in bed. We ordered pancakes and eggs benedict. I must say the room service was excellent.

    This was my first time staying at the W and it definitely won't be the last. It has a very young, cool, yuppy vibe. The decor was Asian inspired, chic, and vibrant. They have a sufficient gym and an heated indoor pool with a great view of the city-scapes.  Shopping is just blocks away. If you're ever in the Bay area.. I highly recommend the W.

    12/04/10 | Link | Rating: 5.0
    436. Collin S.
    I always had Palazzo in Vegas as the hotel room I thought I would die happiest in, but I think this place might have just overtaken that title. And as much as real estate is in SF, it might just be worth it to move in there if you want to relocate.

    The beds... OH YOU DELIGHTFUL BEDS. I always sleep poorly on the road, but I hit the hay and was out within seconds because they were just so damn comfortable. The pillows offer the perfect amount of resistance, as do the quilts. And having been there for five days, this was a huge added bonus that made life so much easier.

    But it's the little touches that make your stay so awesome. The soap they put in each room seems to have healing regenerative powers because it smells so good. I called downstairs because I didn't bring any razors, and had one within 5 minutes. I needed a car to take me to the Haight, and they have an Acura that drives guests wherever they'd like to go within reason (i.e. not the airport). It was booked by a concierge specific to that purpose, and ready at the exact time I asked. And they have a lit up Buddah in each room. I have no idea what that means or represents, but it's cool and appropriate because the W gets me into my Zen.

    As for complaints I only have two: Don't charge people without air cards $13 a day for internet. That's highway robbery. And if you're going to have Fox News, you have to carry MSNBC. Fair is fair, people.

    Make sure you try the water in the lobby... the fresh fruit combined with the filtered water is amazing on top of delicious. This place is pricey, but get a corporate rate or book it on Priceline, because it's for sure worth it.

    05/07/11 | Link | Rating: 5.0
    437. Jan Y.
    i didnt like the see thru bathrooms. but i did like that they upgraded us to a room with a view of the bay! i also thought the service there was lovely, from the cleaning staff, to the front desk. i liked the lemon/strawberry/lime/watermelon water- twas quite refreshing. i liked that we were walking distance from our dinner/brunch venues. i liked the bliss products, like everyone else. i liked that there was a private bathroom in the (totally empty) gym so i could take care of business as a lady should. i liked that obama had stayed there. i did NOT like that parking was SO expensive, but i guess that is SF for you.

    all in all, an enjoyable experience. i wanna stay at the hollywood one next!

    01/07/11 | Link | Rating: 4.0
    438. Beatriz D.
    (Lounge Review)

    I thought the W was classy. Boy was I wrong. Between the hooker pulling her skirt down in the elevator after doing God knows what to the Dr. Phil looking business guy, to the crew of 15 y/o "thugs" in black hoodies at the bar (which I had to point out the security guard to kick out by the way!), this was probably the worst overpriced drink I have ever had in this city.

    Dear management, hookers and people who are clearly under age are not only unpleasant to patrons, but also illegal.

    I am not coming here again. Ugh Ugh Ugh!!!

    04/09/11 | Link | Rating: 1.0
    439. Mike V.
    Definitely a great hotel, but for the 30-something/40-something crowd not the 20-something.  The bar is great but not fantastic.  The rooms are fun and creative, no doubt. The location however leaves a lot to be desired.  As a resident, i would prefer to be closer to the embarcadero rather than near the Moscone Center and the Metreon (unless of course you are in town for a major convention). But the service over the years has been solid and you can't go wrong here.

    19/10/11 | Link | Rating: 4.0
    440. Holly A.
    Whatever. Whenever.  (That's what they say here, over and over.)

    Well, I definitely can say Whatever to this place, Whenever.

    The number one reason is because the wow factor is not delivered for the price tag. However, it does have some wowness - such as their kind accommodation of my requested early check-in, gorgeous lobby, very friendly front desk people, quick response to questions and any request, cute corner Fabulous Room (though it was still lacking IMO), well thought out bathroom amenities (such as good lighting, makeup mirror, cubbies for your girlie goods), layout of room is sexy, and the bed is yummy comfy.

    What it failed to deliver on was communication and coolness - things such as: Paper thin walls ..... you can hear others' toilets flush and others' pants on the ground.  You have to request a coffee maker rather than it being in your room and you don't know this unless you can't find it and ask about it. It would appear you have to reserve the Acura service in the year 2000 BC or you will be subjected to said representative's assholiness at the desk. This guy was mega condescending in body language and his obvious lack of concern; he might as well have rolled his eyes right on out of his head when we asked if the car was available - he forced those 8 painstaking words out of his mouth of "it's all booked up for the entire night" and went back to clickity clacking on his keyboard as if he was so strained to even have to look over his glasses to say those 8 painful words to us. And the concierge chic? She was a total joke, about as helpful as a crack baby in a manger. She had plenty of attitude, too - tried to pretend she didn't know what we were talking about when we were asking about setting up a ride with the high and mighty Acura service. And then when we fumbled around for the perfect password that was finally good enough for her to act like she knew what we were talking about? She haughtily said "it's the desk right behind you" in that duuuu kind of tone. For the record, the desk she was speaking of was to the left side of me, so apparently she takes the extra short bus/trolley to work.

    Based on these 2 rays of sunshine alone I would not return here (unless at a huge discount). I can't see paying that kind of money for attitude when I can get that for free in plenty of places. And just because I don't dress or act like Donald Trump does not mean I can't snatch that uppity weave/toupee right off your nasty nappy head and make you eat it for lunch.  SRSLY.

    Afterthought:

    I can't believe I forgot about the hideous voodoo bobble head doll thingy stuck to the desk in our room.   WTF is that about - it matches nothing and screams bad juju.  We had to put a washcloth over its head the entire time we were there.  Creepy squared.

    14/02/11 | Link | Rating: 3.0
    441. Danielle F.
    Hotels in the bay area can suffer from seedy neighborhoods especially in  SOMA but the W is in a great location with all the comforts one would need to have for a great weekend or business trip in SF. There are lots of good places to eat or sip wine nearby and it's nice after a long day of seeing the sights to retreat to the happening hotel bar for a cocktail. The rooms are pretty small but comfortable and the service is attentive. My room was clean and quiet so we were really able to get a good night sleep in an otherwise noisy neighborhood. The bar is also a fun place to hang out in the evenings after dinner.

    10/04/11 | Link | Rating: 5.0
    442. Nicole L.
    Hello fabulous hotel.

    The first thing I thought was what fabulous decore, and wow I should be dressed nicer. I think the SFMOMA right next door has rubbed off on this hotel and it looks amazing. The hotel is almost like a museum itself with so many cool features to look at: the elevators had neat hologramed backdrops, the rooms are bright with a light up buddha, cool swirled mirrored clouds on the wall and ceiling, modern artwork, and a small nook for sitting with friends. I also loved the bold colors that added a richness and welcoming feeling to the rooms.

    The plan was to enjoy the pool, which is where we hung out for most of the evening. Indoor pool party in the winter, quite fun. The pool is indoors with a glass rooftop so it's pretty amazing to be doing a backfloat and looking up at the stars while still warm and cozy. During the day they have cabanas outside which would be awesome when the SF weather got warmer.

    I was super impressed and inspired by the W, I went home and though, how can I make my bedroom look like their suite? And now I'm curious as to what the other W's look like...

    04/02/10 | Link | Rating: 5.0
    443. Alma M.
    This hotel is definitely not worth $400 (includes tax). The hotel was undergoing construction. When we checked in, my husband said he booked 1 king bed but the front lady said NO, we booked 2 queens. My husband found the confirmation email when we booked the room online. He called the front desk and now they say they don't have a room with king bed available.Why don't you freakin' apologize that you didn't have one available when we checked in instead of making us feel like we lied to you during check in. Plus, these 2 queens are more like full beds!!!

    The room was small... I guess the new hotel word nowadays for small is "chic". They also charge for everything, $38 parking but I believe if you don't have a hybrid it cost more. They charged us the full price of $45 or $48 but it was only suppose to be $38. We had to also correct them on this.

    I'm willing to pay good money for a good hotel but this place especially their customer service just makes me sooooooooooooo furious.

    14/09/11 | Link | Rating: 1.0
    444. Steven N.
    Great place! Awesome room with a view,and friendly service. Glad my fiancé and I chose to stay here. ;) the front desk girl named Sarah upgraded our room to the top floor,after we told her we just got engaged..she gave us 2 free drink vouchers;) the bar is nice,cool fire place. We got a glass with a chipped,jagged edge,which my fiancé almost cut her lip on,which is the only reason is didn't give 5 stars..but the server was nice about it,apologized and replaced it. Room stuff was pricey ($4 tiny bottle of coke),but hey it's the W! Worth it,would stay again if we win the lottery lol.

    14/02/13 | Link | Rating: 4.0
    445. Kathy N.
    Very Hip and Modern Hotel.  I love it and would come back again! They have a Buddha night light in our room that my girlfriends raved about a lot,  It was pretty cool!!!    We had a great view, and good service! :)

    I love their waiting area.  They have bed like couches and it was quite comfortable to sit and lay on. :)

    However, we had uptight neighbors that called the front desk on us because we were too loud!  UGHH we weren't even loud! :)

    19/12/11 | Link | Rating: 4.0
    446. Lisa S.
    This was a fantastic place to stay while visting SF. The staff is wonderful, and we were upgraded, even while checking in during a busy 4th of July weekend. We had a late night snack of pizza and cocktails in the lounge and it was delicious. The location is a $7-$10 cab ride away from various parts of the city and we really enjoyed being able to come back to such nice accomodations every night.

    Minus one star for two issues:
    -The price to valet your vehicle overnight is $48, not including tax or gratuity.
    -This W was under renovation during our stay (July 1 - 4, 2011) and we look forward to coming back when construction is over to experience the rest of the property.

    However, those points are outweighed but the fact that this property accomodates you on every other level.

    05/07/11 | Link | Rating: 4.0
    447. Annie D.
    My favorite thing about this hotel are the pens. Writing utensil nirvana.

    In addition to the pens, the W staff is incredibly, incredibly helpful. I arrived in the morning, which was too early to check-in. It was very busy at the front desk with the Pride parade, but they were expertly handling the hoards of people trying to check in and out all at once. I couldn't get into my room yet, but they held my luggage and kindly let me use the spa shower to freshen up because I had just hopped off a long flight. They even charged my phone behind the front desk!

    The atmosphere is flashy (pink light-up Buddha in my room and techno music in the elevator). They are totally committed to their schtick, so it works. You'll find an on-site restaurant/bar/lounge (also with techno music at night), gym, spa, pool and conference rooms... all decked out in pink and purple.

    I adored my room's little window seat (and view of the Bay Bridge!) and the beds are firm and comfy. The pillows are even better. I wanted to stuff one into my suitcase. Bliss bath products? Yes. Even face wash in the mix! I also ate the salt and pepper Popchips from the mini bar basically every day. All too tempting.

    The room for improvement? Free WiFi would be nice. The technology going on with the clock radio/iPod dock was a little janky too, so that could use an upgrade to something more user-friendly. And their Do Not Disturb signs badly need to be redesigned as well. Still, if you can handle these little peeves, this swank-fest of a hotel will definitely give you a great night's stay.

    01/07/11 | Link | Rating: 4.0
    448. Linda T.
    The rooms, lobby and cafe are all nice. This review highlights the "Whatever, Whenever." service. I am in *awe* at the sheer amount of strings this hotel is able to pull for me at no additional cost. I asked for:

    - Chi hair straightener
    - double sided tape
    - razor and shaving cream
    - hair clips/bobby pins
    - micro-USB phone charger
    - complimentary limo service (to a place 2 blocks away)

    and the list goes on and on. They take care of weary and forgetful travelers, that's for sure.

    06/10/11 | Link | Rating: 5.0
    449. Mot Y.
    Nice, but not my crowd.  Everyone is from out of town. Rooms are small, but its about the location.  Hot stuff//!

    02/01/13 | Link | Rating: 3.0
    450. Susan V.
    Clean, great food at Trace, friendly and accommodating staff, Bliss toiletries, central location. The rooms themselves could include a bit more amenities however like a coffee or espresso machine and the bathroom could have more included like q-tips, shaving kit, shower cap, maybe cotton balls. The basics! Otherwise nice hotel.

    09/10/13 | Link | Rating: 4.0
    451. Tiff W.
    Beautiful hotel, a little on the small side but the staff were very friendly

    31/08/12 | Link | Rating: 4.0
    452. Jacqueline N.
    Pretty pricey hotel. very nice interior decor and rooms. the elevators are even decorated. the rooms are a descent size, with lots of snacks that cost money of course. they're doing construction right now so we couldn't really roam the hotel as much as we wanted. they were nice enough to let us have a late check out.

    only weird thing was the restroom. it wasn't really a door, more like a sliding glass... and you can see through that glass. it was weird and uncomfortable. also, the sliding door didn't really close all the way. there was a crack so you can pretty much hear everything. and the toilet paper dispenser is oddly far from the toilet?

    and can you tell me why if you're a guess it costs $50 to valet your car? geez. already paying about $300 for the room and they want to charge another $50 a day? scandalous. street parking is tough to find. good location though. clubs are in walking distance like Temple SF and Club 525

    21/08/11 | Link | Rating: 3.0
    453. Tawny P.
    I freakin LOVE this hotel!!! Its so beautiful!! the room was AWESOME!! Me and some friends went and our room had a window seal with a wide area to sleep so I got dibs on it!! LOL from the window seal you can see the whole city!! It was GORGEOUS!! The beds were super soft and we had a bar and just everything was awesome!! The Hotel has 2 lounges YES 2 lounges and they rocked!!! I LOVE THIS HOTEL its also by everything its down the street where you can shop and lots of restaurants close by and also the famous SFMOMA Mueseum is next door so thats a plus too!!

    I JUST LOVED IT!!

    09/11/11 | Link | Rating: 5.0
    454. Bryan G. W.
    Oooooohhhh no no no way no way...well usually all is great here when you seek some glamour and a peaceful libation including some discreet sight seeing....

    But tonight no way....it smelled so horrible..actually offensive....time for new carpet people

    25/10/11 | Link | Rating: 1.0
    455. Maria S.
    I was here on a business trip and stayed in one of the newly renovated rooms (lucky enough to get a discount through someone I know, or else I wouldn't have been able to stay here). Cool, modern, exceptionally friendly staff, great amenities, good-sized rooms and well-stocked mini bar.

    Bed is very comfortable and I liked the added touch of window seating (complete with a Chinese checkers board...room is sprinkled throughout with cute and interesting knick knacks). The bar/ lounge downstairs is also a great place to meet for after work drinks, especially since the W is in a great, convenient location. Also nice to have easy access to an in-hotel Bliss Spa and a gym (usually not hard to get a spa appointment but the gym isn't that big and gets crowded quickly).

    Definitely on the pricier side (the stay itself as well as in-room mini bar, room service and XYZ restaurant) but you will get what you pay for. Highly recommend.

    02/01/11 | Link | Rating: 5.0
    456. Magda G.
    After not very pleasant Eve Years Eve Night, I was beyond impressed by an amazing dinner at Trace restaurant. The ambiance of the restaurant was very modern and yet intimate, food was cooked to perfection and staff was beyond helpful and nice.

    14/01/13 | Link | Rating: 4.0
    457. D-Nice C.
    I was a bit gun shy about writing a review for this W as I stayed while they were struggling through a remodel/reconstruction of its lobby.  As such, the wait at check-in was probably longer than usual.  The room itself is what you would expect from a W - efficient use of the space there is with enough quirkiness to keep you looking around.  I like the way the room provides you with additional sitting areas.  The rooms are nicely appointed with what you would want and need - from plush robes to the toiletries.  

    Location is great.   Within walking distance to everything.  If you 've been to other Ws and enjoyed your stay, you'll be fine here.

    25/09/11 | Link | Rating: 4.0
    458. Suzanne C.
    This hotel is amazing Jose the in the front desk gave us an amazing customer service . The staff here made you feel very welcomed very nice fancy rooms loved this hotel

    30/04/13 | Link | Rating: 5.0
    459. Hilary C.
    I recently hosted our company party at the hotel in the Grand Room on the 3rd floor and it was a huge sucess! What a great party/meeting venue. There were 300 people and everyone walked away talking about what a great party it was. The food was excellent -- we served sliders, grilled cheese, fries and passed apps... it was a big hit.
    Most importantly, the service was impecable! The catering Manager to the on-site event manager, David, were amazing and extremely helpful. I think for the price, its a great value. Will definitely be hosting future parties here!

    16/05/12 | Link | Rating: 5.0
    460. Michael R.
    Loved the lounge, great atmosphere and I loved the crowd the place seemed to attract . I came there on a Saturday with a crowd of about 40 people and not one person had any complaints about waiting to get drinks. I do wish they had a dance floor , but other then that great spot and ill def be coming down again

    14/04/13 | Link | Rating: 4.0
    461. Jamie D.
    Bathrobe. Buddha. Bliss products. Hmm it seems that perhaps the W should actually have been called the B. But that just doesn't have the same ring to it now, does it?

    Well those three Bs are just a few of the reasons why the W has a special place in my traveling heart. I've stayed at the W San Francisco twice now, and although doing something twice can't truly be called a routine, I'm throwing rules out the window and saying that when i stay at this W, I have a routine. After a long flight from the East Coast (with a layover somewhere inconvenient... ahem, direct flights from Richmond are few and far between) I'm always in need of relaxation and freshening up. I know to brace myself upon walking in the door - that house music hits you immediately when you enter the lobby. I mean, I get that there's a bar downstairs, and I get that they want people to see it as a drinks destination, but c'mon is there no rest for the weary? Thankfully check-in is at the opposite end of the lobby from the bar, so if you enter through the doors on Howard, the music doesn't quite hit you to the core.

    Check-in itself is always a breeze - staff's super friendly and accommodating. Once I make my way up to my room, I hang my dresses in the closet (hangers aplenty!), unpack my shoes, place my toiletries in the bathroom, and jump in that shower. A steaming hot shower, at that. It's not actually the shower I'm dying for (although I do need to wash away the hours of stale airplane), it's AFTER the shower that I'm dying for. That's right, it's the Bathrobe. Oh, how I love the W's bathrobe. It's not the best bathrobe I've ever donned (that award goes to the Soho Grand), but it's pretty damn close. I lay down on the bed in my snuggly bathrobe, catch my breath, and depending on the time, either take a little napski or order room service. Now room service at the W is not cheap. Nope, it's not cheap at all. So I wouldn't really recommend it unless you've just spent hours traveling (7 of which happened to be on an airplane) and you're in need of some TLC. You deserve to reward yourself after traveling nightmares, don't you think? After this, I inevitably feel recharged and ready to take on the adventures that San Fran has in store for me!

    As others have mentioned, the buddha nightlight is a serene touch that certainly prepares me for a zen-like night's sleep. I really think other hotels need to jump on the buddha train... I'm even thinking of snagging one for my home. Too much? Maybe so, but I'll tell you that little guy is certainly a nice sleeping companion. If you're planning on having a party in your room (or even a sleepover - platonic! get your head outta the gutter), there's plenty of space for your guests. Both rooms I've been assigned have boasted two double beds AND a window cot. Since I've been solo on both occasions, I haven't needed the extra space, but the spacious sleeping quarters ensure that claustrophobia definitely isn't an issue. Not to mention the large windows allow a ton of light to shine through (just be aware if there are window cleaners -  you might wanna close the blinds...).

    Last but not least (as if I needed to give any more accolades to the W), the beds are heavenly. As soon as my head hits that pillow I'm out. Getting a good night's sleep while traveling is not an easy feat, but the W sure makes it seem effortless. Good night, W. Good night, San Francisco.

    03/07/12 | Link | Rating: 4.0
    462. LisaLisa F.
    This is honestly the best location you can be in while staying in downtown san francisco. close to trolley, chinatown, the BEST shopping and museums galore. All within walking distance. I was not crazy about the room, I am a starwoods member for years and I am always offered an upgrade...not so here and I was even told by the Acura driver they only had a 60% occupancy at that time...so really no excuse but bad customer service.
    other complaint is that when a guest is standing in the lobby waiting to speak to reception...reception should not be ignoring the guest or continuing to blab about nothing to one of their coworkers.
    The pool is fantastic as is the gym. Service I would give a 1 or 2 star...that is IT

    15/03/12 | Link | Rating: 3.0
    463. Autumn K.
    The bar in the W is just one of my friendly neighborhood drinking establishments. I love that on any given night, I can go undercover and drink myself into oblivion without running into anyone I know.  The wine is overpriced, the food is pretty average, and the crowd is hit or miss. But there are always at least a couple of hot euro boys, they make a decent manhattan, and who DOESN'T like playing spot-the-hooker?!

    I can highly recommend the crab arancini, though at $13 a plate you'll need about $39 worth to quench your buzzmunchies.

    As for the hotel itself (yes, I have had the pleasure of staying as a guest), it's a W. If you've seen one, you've seen them all.  The views are top notch and the beds are super comfy. And with the proximity to Gold Club, how could this place NOT be a winner?

    05/02/10 | Link | Rating: 4.0
    464. Amy L.
    Nice bar environment. The table was especially cool around the bar area. The entrance area was well lit. The drink was a little pricey but worthwhile given the nice decor.

    23/03/13 | Link | Rating: 4.0
    465. Stephanie C.
    I've always liked the W hotel chain.  They have superb service, fun atmosphere, great customer service.  I like the night scene that is at the W and around the hotel as well.  This W is right by lots of bars.  Minus one star for not letting us know they are remodeling and so it was actually not that fun staying there one time.

    12/11/11 | Link | Rating: 4.0
    466. Anya R.
    Yes The W Hotel is as fancy and nice as you would imagine.  The reaction that people give you when you say you are staying there makes you feel like you made the right choice.

    Stayed here for NYE 2012.  Since NYE was on a Saturday we had to go big in the city.  It worked out really well because my friends and I went to Roe which is right across the street. Super convenient.

    A few things to note for New Year's stay.

    Pricing:  
    Including tax and tip it was $500 non refundable for the one night.  I booked a few months in advanced and was charged right away.

    Parking:
    Valet parking for almost $60 bucks and since you are in SF absolutely no street parking.  Fortunately there is Moscone Parking garage on Third right before you get to the W and you can park there overnight for $27.  

    Room:
    -We had a view of the Moscone Convention Center and Yerba Buena Gardens which was cool!  We were also able to look down and watch people swim in the pool and jacuzzi which made me feel like a creeper. :/
    - The decor reminded me of Cosmopolitan in Vegas- very sleek and modern with an Asian twist.  There was a Buddha that lit up in our room!
    - We had two doubles and the room also has a futon which came in handy.  The room is not super huge.

    Room Service:
    - They offered a great menu for NYE!  Late night menu from 11pm to early in the morning which featured pizza, wings, pasta, etc and it was good!

    Security:
    - Since The W Hotel had their own private event that evening there were people everywhere in the lobby.  You weren't allowed to be in any of the bars because of the event.  
    - They had a security person posted at the elevator to confirm people were staying at the hotel before letting them up.

    The Extra Mile:
    - My friend left her gym bag in the room and when we realized that called later that evening and they found it and left it at Lost and Found to claim within 60 days.  That was great for them to help out

    All in all its a great hotel with great customer service.  It worked out really well for NYE.

    22/01/12 | Link | Rating: 4.0
    467. Elsa M.
    My first W experience was for my honeymoon.  As if my new husband weren't spoiling me enough by taking me to the Maldives, he decided to take me to the W Resort in the Maldives - an entire island of W-ness at our disposal.  Believe you me, I took their "Whatever, Whenever" motto to heart.
    I left on a W kick. I loved the style, the design, the ambiance, the service. Why would you go anywhere else?  Sure you are going to pay a bit more for the perks, but if you have to be away from the comforts of home, don't you want to be spoiled a little bit?  I didn't know how the hotel chain would be stateside, but I hoped for the best.
    Imagine my surprise when, two months later, my new job booked a room for me at the W San Francisco for a training trip without me even asking.  I walked in knowing that with taste like this, me and the new gig would get along just fine!
    Between two trips this month, I've spent more days at the W San Francisco than I've spent at home even! I can fairly say that the staff is extremely attentive and professional; the rooms are stylish, comfortable, and large with fantastic views; the bliss products are divine and totally hoard-worthy; the gym is small, but nice and overlooks a kick-ass pool; the food is solid, but the drinks are better.
    On my most recent trip, the hotel made a mistake and booked me in a room with two beds.  I called down to the front desk, and although they were booked for the night and I was stuck in that room for a day, the next day I was upgraded to a suite overlooking the Bay Bridge for my "inconvenience." If that's not classy, I don't know what is!
    Don't stay at the W unless you want to be completely ruined from all other hotels.  I am!

    05/07/11 | Link | Rating: 5.0
    468. Misti Y.
    Give me four walls and a basket of Bliss bath products, and you're going to make me happy. Thus, if the four walls happen to house a comfortable, stylish W hotel room, you've earned instant fandom.

    The lobby is a happening place to hang, so from the moment you enter, you feel like you've arrived. The front desk staff is efficient and kind. The gentleman who checked me in made the extra effort to find my Starwood number so I could enjoy a bottle of water a day and some bonus points for not having my room cleaned daily.

    And, even though the W may no longer be the cutting edge of boutiquey delights, the rooms are still so comfortable and welcoming, which is an accomplishment for what is definitely a trendy spot. The beds gave me perfect nights of sleep.  Everything was clean and even smelled nice.  

    I only have two minor complaints: 1. The shower head and water pressure are not amazing. 2. No blackout curtain! Maybe I am accustomed to Vegas, but I love blackout curtains. Sure, waking up to the natural sunlight might be healthier, but I appreciate a pitch black sleeping experience. The alarm clock will wake me just fine.

    Still, these two things wouldn't prevent me from happily resting my head here in the future.

    29/06/11 | Link | Rating: 4.0
    469. Jessica R.
    The best thing about my room at the W was definitely the window seat - overlooking San Francisco from the 24th floor, it was the perfect spot to read (or take a quick afternoon nap).

    They have 24 hour room service, which is awesome, and they totally gave me an extra hour when I was trying to cram everything back into my suitcase and called at the last minute for a late checkout. That's not something all hotels are willing to do, but they were super awesome about it, which I really appreciated.

    I always thought the W was perhaps too trendy for me, but I must say, after my recent stay I'm definitely a fan.

    04/07/11 | Link | Rating: 4.0
    470. Gary W.
    This is a mixed bag for a hotel.  Has a great location downtown and near the places I like to see and easy walking distance to Market St. and the Financial District.  But, the valet for the car is in the alley and you just have to know that first experience at the hotel is parking your car in the side alley.  The vibe of the hotel is young trendy and there's always some lively dance mix going on at the front desk.  Too bad, it kind of drives me crazy since I'm more from the 70's and most likely should be staying at the St. Regis or Westin just down the street that must be tailored to an older crowd.  Now for the rooms, they are nice and I enjoyed my stay in the room and it was comfortable and as I would expect from a 4 star hotel.  If I was in my 20's and 30's this hotel would be my first choice as it's got a young successful vibe to it.  But, for me give me the Westin or St. Regis next time.

    18/12/12 | Link | Rating: 3.0
    471. Robin M.
    Hello W Hotel, I am oh-so tired. Where's my bed? Oh what? You have a bar in your lobby? Sweet. Oh what? You have rad tech-types hanging out at said bar? Cool. Oh what? Your lobby is full of impressive offerings like coffee every morning, sweet treats like gumballs and dried fruit and tasty green apples every afternoon, and hot chocolate every night? Yumm. So where's that bed I was asking about? Oh what? I can stop for a massage on the 4th floor? Hell yes I can. Oh and you have car service courtesy of Acura that will take me (wherever) wherever I need to go? Yes! Wait, is that the SFMoMA? Would it be a problem if I just lived here?

    I'm no princess, but thanks to a couple of one-week stays at the W, I've come to expect to be spoiled to the highest degree in all of my day-to-days. Seriously though, what are they *doing* to these mirrors??! The mirrors, people! If I could look this fabulous in the mirrors I have at home, I don't know that I'd ever have an "ugly" day. Nono, my friends - they are *that* mind-blowing.

    But do you really need to charge TEN dollars for a pack of M&M's? No, W Hotel. No, I think not. But I'm willing to look past this minor indiscretion - mostly because you give me not one, but TWO bathrobes; you provide me with a ginormous, much bigger-than-usual king sized bed; and your mirrors make me look like a goddess. Seriously. Especially when I wear both robes at once.

    08/07/11 | Link | Rating: 4.0
    472. Kitty T.
    Valentine's party was great as it was free cover.  The ads were well distributed so we were able to score free entry. As expected, drinks were expensive $15 for cocktails. Appetizers were priced from $6 for fries upwards. Quite expensive. Valentines party was a lounge atmosphere not a dance party. Very few were dancing to the dj music who was doing some sort of house music. Thank you Aykut for the complimentary entrance.

    17/02/13 | Link | Rating: 3.0
    473. Alex F.
    It's not bad: 3.5 stars. It has a good bar, and all the expected accoutrements. However, the W Hotels in LA are better; they're also more geographically appropriate. In San Francisco's Financial District, I'd rather stay at the Saint Regis around the corner, or maybe the Omni. It's better than the W in Seattle.

    08/03/13 | Link | Rating: 3.0
    474. Kylie S.
    Wow, what a disappointing remodel W San Francisco. You took the last bit of sexy and cool and replaced it will something sterile, uninspired, uncomfortable, and very unsexy. The restaurant lacks the open airy feel the old XYZ had and the new lobby bar is even worse. Stiff chairs, a sad color palette, and not a bit of the hipness The W is known for. It seems to have been rebuilt with their business guests in mind, but even they aren't feeling it...I overheard a big group earlier today saying how they usually love W hotels but are extremely disappointed in the SF location.  All this time I've been waiting for a fun new W and  you give me THIS? Never again.

    P.S. The SF W has the smallest rooms of any W I've ever stayed in.

    06/11/11 | Link | Rating: 2.0
    475. Nakissa G.
    Swank and sass in the heart of SF.  Great use of space in what are inevitably pretty small rooms.  It's a W hotel, so it ain't cheap, but if your going to pay a rate in this range, this is a great place to do it.  The bar and lounge downstairs provides a fun place to get a nightcap or dance to a DJ that they have come through some Friday or Saturday nights.  The pool is nice (given what one can find in San Francisco) and their spa area is relaxing (the complementary wine and cheese is a nice touch too).

    21/05/13 | Link | Rating: 4.0
    476. Lynn S.
    My most recent stay was my most pleasant, perhaps because I got to sample their room service.  I ordered a full breakfast and it arrived just as ordered.  The coffee was hot and the eggs perfectly prepared, so I was thrilled. (Around $40, Starwood may cover it).

    This hotel attracts a thirty-something crowd at their bar, which makes for a very lively scene most evenings after 5 pm.  

    My room was clean and cheery with views of buildings and rooftops. Although it was labelled  a "fabulous" upper floor corner room, I was awakened Saturday morning by the loud, pre-dawn garbage dumpster collection below.  Not so fabulous. Oh, did I mention that the corner rooms are next to the ice machine rooms?  Not so fabulous either.  Otherwise, the sleeping environment here is noteworthy because of the hotel's exceptionally comfortable beds.

    The bathroom was perfectly clean and stocked with all the towels and toiletries you might need.  Flat screen TV, a desk with multiple electrical outlets and a candy sampler (not free) were available in the room.  

    Suggestion:   Tissue brands should be upgraded to improve softness.  For over $230 per night, this attractive hotel is close to both the MoMA and Moscone Center.  It is within walking distance of the Union Square shopping area, but certainly not as close as other hotels.

    28/11/09 | Link | Rating: 4.0
    477. H T.
    Came here for a weekend stay while visiting the city. Being Starwood Preferred Guests we were upgraded to a better corner room on the 11th floor.

    Pros:
    *$10 per night valet parking discount for hybrid vehicles
    *Yummy brunch available at hotel restaurant, XYZ
    *Competent and fast valet service (take some tips Westin Market Street)
    *Wonderful Bliss spa in the hotel and products in the room
    *Bathrobe (yes, singular if there's two of you)

    Cons:
    *Creepy random lit Buddha night light thing that keep changing colors from pink to purple and was staring at me all night (see photo)
    *Decor of our room was a little random and cluttered for my taste. Think less is more, W.

    Tips:
    *Bring your own Fiji water as it's $6 a pop here
    *If you're traveling within 5 miles of the hotel they have complementary drop off (not sure about pick up)

    Bottom line, I've always wanted to stay at a W hotel, they always seemed so hip and chic and must say I wasn't wooed and thought it was just an average stay

    01/02/10 | Link | Rating: 3.0
    478. Marie B.
    I just returned from what was possibly the best hotel experience of my life at this W Hotel. My husband and I have stayed here a handful of times before, and we've always enjoyed the convenient location, hip vibe, and large rooms. So when we were looking for a place to take a "babymoon," we immediately thought of the W.

    Fast-forward to check-in: my husband mentioned the reason for our stay and the woman helping us, Priya, upgraded our room to an absolutely incredible suite with two bathrooms, separate sleeping and living areas, and a fabulous view of the city-- for free. We were floored. A few minutes later, a care package arrives in our room (how did it get there?) from "Nina" with the following things: a book about fashion during pregnancy, a San Francisco magnetic picture frame, a W onesie (!), and a "womb service" menu good for complimentary sweet/salty snacks like a pint of Ben and Jerry's or a plate of pickles. There was also a hand-written card congratulating us. I almost cried.

    I've been lucky enough to stay in many beautiful hotels throughout the world, and many W's at that, but this stay was truly exceptional thanks to the thoughtfulness and generosity of the hotel staff. I don't think I'll ever forget this wonderful experience.

    23/01/12 | Link | Rating: 5.0
    479. Linda C.
    The lobby bar is usually crowded with young and hip professionals from the conferences or with tourists. It's a good spot to grab a drink and a light bite to eat. The drinks are on the more expensive side but you're at the W, expect it. This is one of our favorite lounges in the city because of the open space, comfy couches, good variety of drinks,  bar bites for us to munch on in case we get hungry, and you can actually have a conversation without screaming.

    - Pizza: thick crust, a bit greasy, but good
    - Calamari: rubbery, lots of sauce

    One gripe is when I order a champagne cocktail, it's always different depending on who's working I guess. 50% of the time they make it right and the other half they just put a sugar cube in the champagne.

    23/05/10 | Link | Rating: 4.0
    480. S H.
    My husband and I stayed here for one night in December for his company holiday party, which was held nearby. I Pricelined a 4 star hotel and was happy to land the W, since we'd never stayed at a W hotel before. We were so impressed by our stay that we've become quick fans. The check-in process was swift and the fact that we got a great deal on our stay through a third party didn't effect the level of service we received. Our room was on the 29th floor of a 31 floor building and our view was spectacular! There were several large windows with plantation shutters overlooking downtown SF and the bay. The room was a nice size, clean and retro/modern. There were great Bliss bath products and robes to use. We ordered room service before our night out and the food arrived quickly, was hot and delicious. The staff was nice and there was even hot chocolate and free WiFi in the lobby. Overall, besides the valet parking fee of $52 per night (which is the average rate in SF), we had absolutely no complaints and really enjoyed our stay! We will definitely be back!

    16/12/13 | Link | Rating: 5.0
    481. Melissa S.
    Came here for the first time last night. The review is based on their lounge (on the second floor).
    Hotel lounges aren't exactly my type of hangout place, but hey, it doesn't hurt to try.
    The reason they only get 3 stars is because their drinks aren't that great - I don't know what a good Cosmopolitan is, but I do know what a bad one taste like a.k.a the one you get here. My friend ordered another cocktail (called Farewell something something, I can't recall properly) - not good either. The only good one is...agh. I don't even know the name!! It's a girly drink - sweet and sour and pink (ask the waitress for her recommended girl drink and that's what you'll get).
    I can't guarantee the legit-ness of my review because I'm the "one-shot-and-I'm-out" kind of drinker, but if you're like me, go with my recommendations and you'll be happy.
    Music was pretty good - they play the standard top 40s. We came with a bunch of just-legal group of people and got 2 tables where we all sat. Drinks are pricy but it's because it's W Hotel, but was worth it since it was definitely has a better atmosphere compared to the bar we were about to go to earlier and since the line at Infusion was soooo long.
    It was my slightly classier weekend - got a taste of my ideal future life. haha
    Oh! just a note, they're great with keeping your forgotten credit card - my friend forgot hers here and it was no hassle to get it back the next day. Thank goodness it was at a hotel and not some dingy bars.

    20/02/12 | Link | Rating: 3.0
    482. Preethi C.
    **This is a review for the bar only**.  I have been hanging out at the W here and there for years, but I'm not sure why.  The lighting here is halogen bright and not very flattering and the drinks are overpriced.  The crowd is generally a mix of hotel guests, people who just got off work, and folks from out of town (dare I use such a derogatory term as "Bridge & Tunnel" when I myself was one such person at one time....).  Overall, this is a nice bar but not a place where I could see myself  (or my thin wallet) hanging out much.  I wouldn't recommend it for a date because it's hard to find a place to sit and as I mentioned before the lighting is not very flattering.  Would recommend it as a good place to go with clients after a convention at the Moscone or something.

    23/02/12 | Link | Rating: 3.0
    483. Alastair G.
    W. Hotel is a subsidiary of Starwood Hotels which also operates Westin, Sheraton, and St. Regis. W. Hotels have a service policy entitled Whatever/Whenever. Which means whatever you want, whenever you want it, as long as it's not illegal, immoral, or just plain wrong.  

    This review is for the night club/lounge part of the W. Hotel.  I've been here a few times and I must say I can never get tired of this place. First off, Valet is literally about 25 steps from the lobby and lower part of the lounge area.  Extremely convenient if you had one too many drinks. The ambiance is trendy and sophisticated. Very accommodating and chic to describe in a few words. Bottom floor has a pretty good size lounge area with numerous couches to have group socials. Upstairs is a little smaller.  Nice booths with overhang curtains for you and your date to enjoy a more intimate setting.  There is also a bar upstairs and a small dance floor. The crowd is a mixture of cultures and age ranges.

    I would definitely recommend this place if you are planning a nice get together with your friends or want to show your date a nice time in Downtown San Francisco.  Also, W. Hotel is a nice place to start your night off  if you want to have a few pre-cocktails. Good music and an all around nice place to be.  It can get pretty packed towards midnight which is like most other places you would go to.  The bartenders are very cool, knowledgeable, and efficient. A wonderful place to just chill, hang out and have a few drinks. What I love most about the W. is that it's in the heart of San Francisco.  "That's priceless".

    05/03/12 | Link | Rating: 4.0
    484. Crystal H.
    $206 for a Saturday night was a pretty good deal. We even got a upgraded corner room for free when we checked in!

    The hotel is very nice. Service is excellent and the workers are very friendly. We even got an hour late check out at 1pm, usual check out time is 12pm.

    The room was not luxurious like Vegas ones, which I thought would be. It was more like a spacious regular house room but nicer. It was hard to take some photo shoots, but definitely homey. Plenty of Asian decors throughout the room. There was a weird light up Buddha on the wall where the desk is located. There's even Chinese checker board and wine cups on the table in the room. There's also plastic cups and a soft chair in the bathroom. Nice makeup mirror too. There's even a long bench when you first walk into the room.

    There's fully stocked bar that has liquor for very expensive price. $15 for a tiny bottle of liquor. We had a patron and kettle one. Way expensive. You can only get like 1 shot out of each tiny bottle. There's also champagne, energy drinks, and snacks.

    There's a safe in the closet to keep your belongings.

    The bed is lower than many hotels I've been at and it was comfy. The bathroom is pretty big. Everything is very convenient.

    Valet parking overnight at the hotel is $48 + 14% tax, which is crazily expensive! There's a public parking garage that's kind of nearby that costs about $30, but too much walking for us. I believe you can leave your car overnight, but I'm not sure.

    There's cabs around the hotel if you need a ride anywhere and the cost is way cheaper than Vegas.

    In door pool! I wished I had time to chill at the pool, but no bikini either. There was a small gym too.

    The elevator and hallways are very nice. Cool blue lighting and Asian designs.

    Best hotel I've stayed at in the Bay Area!

    28/02/10 | Link | Rating: 5.0
    485. Amiee L.
    Whatever. Whenever.

    Honestly, we liked the hotel....and it's on the better W hotels that I have been in.  We ended up getting a cool, corner room.

    Likes:
    Decoration of the room. It's a cool colored Asian feel.
    Comfy bed
    Outlets....EVERYWHERE!
    Cool couch area by the window
    Big bathroom
    Counter Space
    Room number sign gives you some lucky numbers on the back
    Acura Service
    Free Apples!
    Free Play Ms. Pac Man machine
    Free Wi Fi in the lobby
    Good location if you are going to the Moscone.

    Dislikes:
    Staff was a little stuffy
    Shower - the water pressure was awful
    Parking was very $$ (but it is SF)
    Expensive drinks
    XYZ = Cougarville!

    07/04/10 | Link | Rating: 4.0
    486. Nick F.
    Swanky, nice clean rooms, pretentious,  easy check in and out, good bar, overpriced food, and the worlds most up priced mini bar...I love the W! Its a good place to stay, but my only complaint is that its in kind of a dead end of town, but there is a few good bars within walking distance.

    29/02/12 | Link | Rating: 4.0
    487. Wanugee N.
    The W Hotel is the newer, younger, hip, higher end brand of the Starwood properties (Sheraton, Westin, St Regis, Four Points by Sheraton, Aloft, Luxury Collection, Elements).

    Basically, the design theme of all W hotels is urban male bachelor pad chic. Italian modern, neutral colors, leather and textures but clean design lines. Mix this at this W with a strong desire to seem both Euro and Asian in appeal and sensibility. For instance, non of the staff calls the elevators by that name, they all call them the "Lifts".

    The scale of this hotel is small. Starwood tried to cram as much as they could into a small stamp of real estate across the street from the Moscone Convention Center, next to the SFMOMA, and across from the Metreon in SOMA. It is 31 floors, but the lobby is tiny, the valet parking is smaller than a Chinatown ally, and the rooms would make 5 year old twins a little claustrophobic.

    The rooms are smartly appointed, but they are smaller than many hotels in Tokyo I have been in. There is a sliding glass door to the bathroom (should we call it the Lew?). The desk is a long narrow built in, with cut-out for Tschohkies of Asian dolls and lighted Buddhas, mixed with a Danish modern IKEA shelving.

    There is a cushioned window seat to take advantage of the view, with a Chinese Checker magnetic set ready for your enjoyment. In a pinch, it could sleep a drunk friend who doesn't roll over.

    The hotel has a Whatever, Whenever service concept (its called the operator in other hotels), and has their Acura Program, which is two Acura MDX cars to take guests anywhere within 5 miles of the hotel, for free. That covers most of the places you want to go in the city, but with 31 floors of guests, how available is this?

    They do have a small indoor lap pool, jacuzzi, and a well equipped Gym with the latest machines.

    On weekends, the Lobby turns into a disco, with the spill over of the second floor XYZ bar reverberating into the small lobby, and packs of foreign looking 40ish bald men and other douche bags and packs of 20-30ish ladies in short, "suit chaser" skirts roaming the lobby and XYZ, looking to hook up. The classic attraction between older, trying to pass off as weathler men looking for female flesh they can talk to intelligently in the morning, and young, trying too hard hotties looking for a cute sugar daddy. In both cases, needles in the haystack.

    At $285 a night, and $45 a night valet parking (plus 14% tax) that takes 10 -15 minutes for retrieval, this place is not my first choice for my out of town friends to stay in the City.

    24/10/09 | Link | Rating: 3.0
    488. Mike D.
    Stayed here for RSA 2013 this year. Upscale and hip decor. Rooms are a little strange, with dorm style center cabinets and liquor galore. Very clean rooms and bathrooms. The lounge downstairs has great drinks, but can get crowded. Food is great, room service and in the restaurant.

    08/06/13 | Link | Rating: 4.0
    489. Taryn B.
    great hotel.  One of my best stays ever.

    Check out more here: eclecticallymodern.blogs…

    21/12/10 | Link | Rating: 4.0
    490. Abby S.
    All last week while I was visiting San Fran, it was a running joke that "Country Mouse came to the City" - me being the Country Mouse. Of course I've been to big cities before and live in a relatively large one myself, but we definitely do not have a W in St. Louis.

    That being said, I was pretty impressed with the W in San Francisco. Maybe it was the Bliss products in our rooms, maybe it was the wonderful smelling elevator that bumped house tunes all day and night, or maybe it was the spacious rooms and cute window seat. Regardless, this Country Mouse likey!

    Since I was here for work, I didn't spend a ton of time in the hotel. But when I am on a business trip I judge a hotel by a few key characteristics:

    - Is the bed comfortable? So comfortable that I don't remember what happened after I laid down?
    - Does that staff let you sleep in past 8:30 before knocking on your door to clean your room?
    - Will food be made available after midnight?
    - Are the toiletries any good?

    The W passes all of those tests with flying colors! Honestly, I can't think of one constructive criticism. This Country Mouse is looking forward to coming back here in a few short weeks for an extended stay in the Big City!

    18/01/10 | Link | Rating: 5.0
    491. Phan H.
    This review is stricly for the bar in the hotel, both on the first floor and second floor. If you want to talk about a swanky lounge, this was it. Absolutely amazing and classy, and it was reflected in the drink prices. They have a special for $13 cocktails, but ends up higher when not in happy hour to almost $19 per drink, which is just crazy. The service was fast and attentive, and the entire place is the type of pretentiousness Frisco is known for. If you're moderately wealthy or if you want to be bankrupt then come here. You pay for what you get

    24/03/12 | Link | Rating: 4.0
    492. Andrea R.
    I'm stayed in my share of hotels in SF....

    Some great:
    yelp.com/biz/harbor-cour…

    Some good:
    yelp.com/biz/galleria-pa…

    And some that I hope I never step foot in again:
    yelp.com/biz/the-mosser-…

    The spacious rooms, bliss products, adequate gym and fun bar makes this W worthy of greatness...just walking in my room for the first time put a huge smile on my face.  The only things keeping this W from 5 star greatness were the 2 broken treadmills (the other 3 always seemed to be taken) and the staff could have been a bit nicer.  It's worth noting they were completely sold out due to a huge conference so the frowns may have been due to being overwhelmed by the crowds.

    I'm looking forward to my next trip there in just a few weeks to experience more greatness.

    15/01/10 | Link | Rating: 4.0
    493. Debbie E.
    I guess it is the age......of myself and my husband..  I feel bad writing this..  I wanted to love the w, but sadly did not..  The lobby had the feel of nightclub, which is fine at night,  but out of place in the daylight.   The room did not have a clock, but yes the bed was heavenly.  The bathroom  counter space was very inadequate, and as the toilet paper dispenser was literally behind the toilet, next to the tank, we had to take the roll off the dispenser.

    25/05/13 | Link | Rating: 2.0
    494. Garret A.
    Definitely a fan.  Walking into this place is like stepping through a portal into another dimension. A dimension of calm and tranquility.

    The streets bustle and the cabs wiz by out side, cars honk and busses rumble past......but once in the W lobby it all just fades away. Ambient trance tunes wash over you while dimly lit candles soothe your weary eyes.

    Continuing your trip through dreamland, the staff treats you like a rockstar and talks to you differently, they have cool words for every last part of their hotel, like "lifts" for elevators, and "fabulous" for a suite.

    Your checked in with ease and wizzed up to your room. The amenities of the rooms are unbeatable, ultra modern and plush. The perfect place to spent a night away.

    I've stayed at the W countless times in Seattle, but on this particular trip to San Francisco I was celebrating my one year anniversary with my wife. We were provided with a complimentary room upgrade to a "cool corner" on the 30th (top) floor and given vouchers for free breakfast in "XYZ."

    The room did indeed have a fabulous view of the Bay Bridge, but there was something wrong. I could hear the wizz of the high speed elevators from my room. It sounded like a high pitched WW2 air strike alarm ringing through our AC vent every time someone called the elevator.

    I called the desk about this and they said that it was indeed the "resonance" from the high speed elevators and there was nothing they could do about it. I couldn't believe this to be true to I asked that an engineer come to my room to confirm.

    Sure enough, he confirmed the source of the noise and took me to the elevator in the hallway to listen to it, and sure as sh&t  that was the sound I was hearing. How was I able to hear this sound so clearly from my room? The engineer said that the sound was more noticeable on the higher floors, so he suggested I move to a different room on a lower floor.

    I really didn't want to change rooms, but I didn't want that sound driving me nuts all night and keeping me from sleeping, so I took them up on the offer. They took me two a massive suite on the 25th floor that was amazing. It was a huge upgrade from the room I was in and featured 55 inch LCD TV in the master, two bathrooms, a separate living room with 270 degree windows and views, window sill seating areas, and sound system.

    I was thrilled with the new room even if I was only staying for one night. But guess what? You could still hear the damn elevators. I'm really not one to complain and really couldn't believe that every room in the hotel would have the same damn high pitched elevator sound in it, but after hearing it clearly in two rooms on two entirely different floors it just must be the way this hotel is...

    I'm really curious to know how many others have complained about this. It was really noticeable!!  I couldn't even drown it out with the AC fans and the TV on!  Oh well, I put my pillow over my head and drank a half bottle of wine and fell asleep. Less and less people used the elevators the later it got and by 3am it was seldom a problem.

    Woke up and had my free breakfast which was awesome. I had an omelette with caramelized onions and my wife had walnut, banana french toast.

    Cons: 58.00 to park a car overnight OUCH, but hey this is SF and god damn showers man!!!  What is with a hotel like this having such piss poor water pressure. I swear, if there is one thing I am looking forward to when I check into a classy hotel its a refreshing hot shower.  The showers in this place are like being wizzed on by a chihuahua. Such a miserable amount of water came out of that faucet i didn't even feel wet standing under the damn thing.

    23/08/10 | Link | Rating: 4.0
    495. Jelena Z.
    Like cupcakes? Me too. But staying at the W San Francisco hotel for 5 days is the REAL treat this week.

    The rooms are both super stylish and comfy. Seriously, as I drifted off to sleep last night I contemplated staying in bed for 24 hours and missing my first day of business meetings. Okay, not really, but... I love my king-size bed. The duvet, the super-soft sheets, the size, everything. That's it, I'm ordering one of these next week for my condo.

    Like getting out of the shower smelling like bliss? Of course you do. I love the Bliss toiletry line, and the fresh lemon-sage scent is unassuming enough that you won't offend everyone in your conference room meetings with an overpowering scent. The bathroom is huge and the water pressure? Perfecto.

    The room has everything I need including a couple of nice touches, such as free (and robust!) wi-fi, Buddha night light and the window seat with a gorgeous view (27th floor, baby!) of the city. Reading before bed is going to be an entirely new experience!

    The lounge downstairs is actually happening (unlike a lot of hotel bars) and the staff has class-act down to a warm science. Only one suggestion: get better blowdryers, W! 1600 watts of power on a compact dryer doesn't do much for me and I'll probably end up purchasing my own at some point this week. Otherwise? W, you're one of my San Francisco favorites.

    01/02/10 | Link | Rating: 4.0
    496. Angela D.
    Bar Review:  I came here with a group of 10, and hung out at the bar downstairs.  It was a very busy night, not sure if that was a typical Saturday night for them.  Great atmosphere!  Brian, the bartender, was on it!  I look forward to hanging out here again soon.

    01/04/12 | Link | Rating: 5.0
    497. Jocelyn L.
    I've never stayed at the hotel, but have been to the meeting rooms for all-day meetings.
    Centrally located and definitely avant garde.
    Working Rooms 2 & 3 were great; they set it up very creatively with plush armchairs, sofa(beds) etc which facilitated creativity.

    The buffet food spread both days were so yummy; the honey walnut shrimps, vege potstickers, sliders were my fave. Good quality food and attentive service.
    Would highly recommend the W for meetings

    31/10/10 | Link | Rating: 4.0
    498. Joey R.
    I am a huge fanboy of the W hotel chain and this one in downtown San Francisco (SOMA district) does not disappoint. I was here for AdTech 2011 which was just next door at the convention center. So with that being said the place was full of people attending the show making some things a little challenging. Eating breakfast was a task but they were super accommodating and served us on the couches in the lounge. When your ready to drink in the bar they have some great local breweries on tap which you can experiment with.

    Our room did lack water pressure big time and it was a pain to shower without water pressure. The front is currently undergoing a tad of construction right now as well but it never disturbed us during our stay. Valet parking is so expensive you could stay in another hotel for the same rate. I think that knocks out my complaints but overall it's an authentic all frills and fun W experience.

    The pool is to die for on the 4th floor along with some amazing conference rooms available to people conducting meetings while doing business in the area. Rooms are standard W with high windows and a love seat overlooking your slice of San Francisco. The hotel is smack in the middle of amazing bars and plenty of shopping if you need to kill some time while visiting.

    Food is top notch which you come to expect from the W chain with a top notch concierge service. Your bathroom door is kind of see through which could be fun/strange/weird if your bunking with a co-worker. This place is always all over the place on pricing but when you can catch it cheap it's worth it on bang for the buck alone.

    14/04/11 | Link | Rating: 4.0
    499. Colleen C.
    The standard by which all other hotels are judged...

    (like the one I am in rightnowthisverysecond, that will be judged/yelped later, not so good).

    At the W...
    *Clean, contemporary, every detail looked after, and tended to.
    *Bliss products...I hoard them like cats. Perfectly sized for travel.
    *Friendly, professional, all staff above par.
    *Fresh, clean, billowy beds of slumber.
    *Spacious rooms, a fantastic view of the city/bridge/Bay.
    *Well appointed bathroom.
    *A couch!
    *full desk set-up fit for a working girl.

    I'd live there. Really, I would.

    10/02/10 | Link | Rating: 5.0
    500. Brandon W.
    It's hard for me to not give this hotel the 5 Stars I know it deserves, but based on some incidents that happened that were not technically the hotels fault, I have to dock a star.  

    However, if you want to stay away from the tourist traps and crowds, this place is awesome.  If you want an awesome and modern lobby, friendly staff and room fit to be an apartment, then this is the place!  The amenities were great too!  

    This place has a really nice spa, pool and fitness center.  I recommend checking it out.  The hot tub was great for a late night wind down or an early morning warm up.  

    A list of movies to rent for a night in, coffee in the bar in the morning and an overall great experience!

    I would give them another shot on a different weekend..

    11/05/12 | Link | Rating: 4.0
    501. Tara L.
    W.W.M.D. (What Would Mama Do?)

    I hereby dub The W the next best thing to being pampered by my mother. From the moment I arrived, to the moment I checked out, The W Hotel granted every wish and desire with a prompt and wonderful attitude.

    After spending a full week here, I had grown so comfortable and familiar with the staff and premises, that I was a bit sad to leave.

    A light scent of incense would often trail my steps through the super chic and yet comfortable lounge and into the elevator before heading to my plush room: 24 hour room service, great Bliss products in the bathroom refilled daily, plenty of desk space, a great view of the bridge, a soft, clean king size bed and decorative, quirky trinkets throughout the room put me at ease every night and gently welcomed daylight every morning.

    The spa, hot tub, pool and workout room on the 4th floor are fabulous and stocked with plenty of fresh towels, apples and water. I had the opportunity to take a few laps in the pool before I left and I must say that swimming in a glass domed room full of sunlight was refreshing.

    They even have an awesome, complimentary car service where they will take you anywhere you need to go for free within a 5 mile radius. Additionally, with such prime real estate downtown, you are surrounded by plenty of restaurants, bars, retail stores and public transit so getting anywhere is a breeze.

    So on behalf of my mother, I would like to thank The W for taking such good care of me, and being my home away from home while in San Francisco. If it got any better, my mother might get jealous.

    10/02/10 | Link | Rating: 5.0
    502. Farrah A.
    "I'm At The W, But I Can't Meet You In The Lobby..."

    It's no wonder Drake didn't want to leave the comfort of this cozy room at the Dubya Hotel. I didn't want to either, but each morning, I somehow managed - thanks to wakeup call service.

    Loves:
    *Chic room, light pastel colors with Asian influences
    *Spacious restroom with Bliss spa products
    *Desk to get my work on at 3am
    *Comfy couch
    *Whenever/whatever button on the phone
    *City views (and cute little cottage shutters)
    *Indoor Pool, Indoor Whirlpool and Sun Deck
    *Acura Experience to chauffeur you 'round town in a pimped out ride
    *All W hotels are pet-friendly, they have a rewards program, and if you go green (don't have housekeeping come to your room every day, you get rewards like free nights and stuff.)

    Likes:
    *They were kind enough to put me in a corner, away from the elevator and noisy hotel guests, ahem.
    *My giant king bed complete with a heavy comforter that weighed my lifeless body down ... and fluffy pillows
    *24-hour fitness center, though my six workout outfits never went to use.
    *On site spa
    *Popular downstairs lounge
    *Friendly concierge and desk team

    Dislikes:
    *Hate seeing clutter in a room (read: my luggage), but there were no drawers to house my lady garmets and stuff, so the baggage stayed out. Grrr.
    *Weak blow driers. Remember to bring your own.
    *$6 bottle water. So. Thirsty.
    *I always travel with floss, but never mouthwash. They didn't have any (but to be fair, I didn't ask for any.)
    *Internet kept going out
    *TV took forever to boot
    *Rude bellhop/cab caller outside. Like, really rewd.

    15/02/10 | Link | Rating: 5.0
    503. Naila A.
    Modern, sophisticated room design and great bar! Spend there a weekend and had a blast.  I would go back there!

    07/02/13 | Link | Rating: 4.0
    504. Johnny T.
    G-L-A-M-O-R-OUS, yeah, G-L-A-M-O-R-OUS

    I'm flyin' Southweest, up in the sky
    Chillin' to San Fraan, livin' the life
    I go to check iiin, the thirtieth floor
    This is the glamorous, whoa, the flossy flossy

    (I) Love them robes and wake up rings
    I must have more; I want bling bling
    LCDs and 'gyptian sheets
    Downtown views from window seats
    Tennis stars, John McEnroe
    Room's so fly, call girl says, "whoa!"
    I spy Ms. Pac-Man machine
    I buy some drinks at XYZ
    Take the comp car to RNM
    It's in the Haight; was that a shim?
    I don't care, I made my res
    Eat good food and go to bed
    My room is a suite; it's sure not small-a
    I'll work at my desk and drink Odwalla
    Sippin', reminiscing on days when I stayed in motels

    (actually, never; that last line is poetic license)

    13/02/10 | Link | Rating: 5.0
    505. Connie C.
    Ahh, the W brings back such fond memories (see original review below). While my stay this time is not nearly as exciting as my last one (six girls in one room, stripping and showering together - WHAT?!), it is ultra comfy. This time, it's just me and a super snuggly king sized bed with a window seat and lovely view. In fact, I'm typing this review in said bed right now.

    I adore the glowing Buddha (the switch to turn him off is on the bottom right side, people), the luxe Bliss bath products (ooh body butter), the funky Japonais decor, the cozy bathrobe and all the friendly staff (the "Whatever/Whenever" concierge is always so accommodating). Lots and lots of outlets too... I'm currently surrounded by 12 - just in case I wanted to plug in my mac, phone, straightener, curling iron, camera and have all the lights on, I could.

    You also can't go wrong with the location. Plus I heart their chic XYZ lounge downstairs and the lovely libations at the bar. I haven't gone to the heated indoor pool or gym yet... I hear the gym has a few machines that are out of order at the moment, and I forgot my bathing suit. :(

    Definitely go for the Acura experience (complimentary car service) during the day until 7:30pm. You just need to book in advance, but sometimes it's available immediately. Cruising around town in a luxurious SUV for free? Awesome.

    W, I wuv U!

    02/02/10 | Link | Rating: 5.0
    506. Monica S.
    I never wanted to leave. In fact, when I found out my flight was canceled due to the East Coast blizzard, I was ecstatic. I literally jumped in my wheelchair. As a perfectly healthy and active individual, I fell victim to a broken ankle. The W fully accommodated my every request: loaned me a wheelchair, chauffeured me here, wheeled me there, set out that fruit infused water, opened doors, held my luggage...you get it.

    They even had a "house car" that drove me to nearby destinations thereby saving me a few cab dollars. Complimentary Pacman and Galactica in the lobby, an elevated perch couch in my room to take in the amazing view, flat screen tv, iPod stereo (it doesn't work for iPhones), Bliss shower products, and an amazing scent that my room maintained throughout my entire stay!

    They never judged me for my late night staggers into the lobby or my slurred speech when requesting replacement keys. Nicely done, W, nicely done. Why stay elsewhere?

    06/02/10 | Link | Rating: 5.0
    507. Christina P.
    It was probably foolish of me to write my initial review when I had only been staying at the hotel a day or so. By the end of my trip, I had thought of plenty more wonderful, amazing things about the W to upgrade it to a full five stars.

    First, the amazing service. I sent and received faxes, had things delivered, had stupid questions...the 'whatever, whenever' button on my room phone was a godsend.

    Second, the incredible goodies in the room. I loved playing with the iPod speaker alarm clock thingy, and enjoyed the free Bliss products so much I stopped at the spa on my way to check-out to buy full priced (and very expensive) versions of them. That face wash is to die for.

    Third, the most amazing sleep I've had in a while. That is, when I wasn't stumbling into bed way too late and waking up way too early.

    If those aren't enough to bring a hotel to five stars, what is?

    10/02/10 | Link | Rating: 5.0
    508. J M.
    Clean rooms, awesome view, great service, tasty food from Trace.

    23/01/14 | Link | Rating: 5.0
    509. Lee N.
    One of the best hotels in downtown SF.

    The room is very modern, upscale, and their beds are amazing. The room offers Bliss Spa products which were great and the hotel offers complimentary car service to take you around the city. My only gripe, no complimentary internet access.

    The hotel is also located right in the middle of the city, close to the Metreon, Westfield Mall, and Union Square. Lots of places to explore and some great bars close by (the one is the hotels is also great but wasn't really my scene)

    Finally, the customer service was amazing! I had an error in the billing in my room and they corrected it without any hassles, just a quick phone call and bam! done.

    16/03/12 | Link | Rating: 5.0
    510. Sylvester C.
    over rated. over priced. I didn't like the service or the rooms. and for the price I paid I expected a lot more. never going back.

    01/01/14 | Link | Rating: 1.0
    511. Jason M.
    Holy spaceship bar batman. The new remodel of the W lounge and bar is insane; I was fairly certain that physics did not apply. The scene reminded me a lot of that shot in the star wars bar, but with much more attractive dapper individuals.

    There was a wide array of specialty cocktails and plenty of room for our group (about 15 people). On a separate visit I was able to stay in one of the penthouse suites, it was freaking awesome. The rooms were huge and well decorated, the bed was insanely comfortable and the bathroom(s) were decked to the nines.

    I highly recommend staying here when visiting, especially if you have a conference at the Moscone center.

    03/02/12 | Link | Rating: 4.0
    512. Trang T.
    The W hotel is such a pretty and cutesy place! I found myself getting so excited over little things like the hologram elevator walls to the tiny details in the room like the buddha statue and beautiful view.

    I stayed at the W hotel this past weekend cause a friend was celebrating her birthday at TempleSF which was a 0.2mi walk from the hotel. We decided we didn't want to make the "long" drive home after the club so we booked a room instead. Honestly I wouldn't be able to afford the $300/night stay here but luckily we have a friend who works for the Sheraton who was able to get us a REALLY good deal we couldn't pass up!

    I did my research and found out that hotel parking here is $50 so i googled up some areas that was walking distance of the hotel. For overnight parkers, i suggest you park at the Moscone Parking Garage which is off of 3rd street (maybe a 2min walk) for $24. Only downside is that they close their garage at 2:30am and reopen their garage at 9am so in case u plan on lurking around at that hour of the night then maybe this alternative isn't for you.

    The entrance of the hotel on the corner of 3rd got us a little confused because we thought that it was the entrance to the XYZ bar/restaurant but really you can enter the hotel lobby through that way. The bottom floor area at the restaurant and bar had a 'nightlife' going with a DJ when we got there.

    Customer service was pretty great! Our friend booked us the standard double room but when we went to check in the front desk clerk offered to give us a free upgrade to the Spectacular room free of charge!

    ROOM itself was BEAUTIFUL! Modern decor which somewhat reminds me of the PH Towers in Las Vegas. We had a REALLY nice view of the Bay bridge and city. The room also had a cute window nook that you can sit on to enjoy the view. For the most part the entire hotel was quiet (but then again we were on the 30th floor). We weren't really even sure if there were other guests staying there either cause we never really ran into anyone going up and down the elevators or hallways.

    -1 star because they have a weird bathroom door and early vacuuming that we heard upstairs at 9:30am. Its a somewhat frosted door so when you're using the bathroom you can still see the silhouette of the person in there and i guess it's not a good thing when you're sharing the room with others. Whether they're naked or sitting on the toilet. =X

    LOCATION was good. I was pretty sad i couldn't spend more time exploring the area but from what i did get to see. They are very close to the Meteron theater and Moscone Center. If you walk about 0.4mi theres tons of restaurants to choose from. From what i know it's pretty close to Union Square as well.

    24/01/11 | Link | Rating: 4.0
    513. Jen S.
    This review is simple for the lounge at this hotel. We live in SOMA and this is one of our favorite lounges. The decor is great, with a modern feel & cozy firewalls to sit next to. The drinks are good and they have nice selection of small plates you can choose from. The gnocchi plate is unbelievable. This place also the hot spot for the after-hours party for Best of the Bay and for a good reason. Its hip place, has good service and its a sexy place to take a date

    29/06/13 | Link | Rating: 4.0
    514. Rishi G.
    This review is for the bar - the most LA like bar in San Francisco. Whether that's a good or a bad thing is up to you. It's slightly less of a sausagefest than most San Francisco bars, so that's a plus in my opinion.

    Lighting + decor is absolutely sick. Most bars in San Francisco aren't particularly upscale. Divey is typically the name of the game. W bucks the trend with its beautiful white couches, intimate lighting, nice music, and lots of nooks and crannies if you want some private time with someone.

    Crowd here ranges from Financial District and SoMA professionals for happy hour - to couples and wannabe LA girls on the weekends. This place gets +1 point for offering me to chance to re-enact the classic Vicki Cristina Barcelona scene. youtube.com/watch?v=ih6B… - so funny.

    Drinks and wine selection is solid. You'll find a decent wine list by the glass and some innovative cocktails here.

    Overall recommended. Either for mingling / meeting people, or as a hangout spot.

    27/02/12 | Link | Rating: 4.0
    515. Anonymous P.
    Congrats to my beautiful cousin and her boo!!

    After spending so many years together, they have finally come to tie the knot in this pretty little hotel on the corner. Doesn't hurt that she works here as well..

    Beautiful, private conference room turned into a wedding hall and private reception located on the 2nd floor with a full bar on hand. A beautiful place, neatly done, beautifully lit with candles and with family and friends to share this moment.

    10/03/13 | Link | Rating: 5.0
    516. Osito S.
    Friendly front desk people, great bartenders (shout out to Jeremy!) and the corner suites are sick! Also, super comfy beds and pillows which is always a huge plus.

    09/06/13 | Link | Rating: 5.0
    517. Dulguun B.
    Been here to get some drinks at the lounge - drinks are okay, but the atmosphere is really cool, classy and fun. Nice design and decor - and honestly for lounges, for me the atmosphere, setting, and design is the most important thing, that's why this place gets a five. Next time, I'm gonna try the upstairs area.

    14/04/13 | Link | Rating: 5.0
    518. Ninja H.
    When a really fun night has been had at the XYZ Bar, we usually end up staying the night at the W.

    The room views are amazing and after stumbling in, room service is awesome!! =P

    Always a great night stay...and XYZ Restaurant for Brunch is perfect to start the next day.

    All the staff (valet, bellhop, waiters, housekeeping, etc) are courteous and pleasant, rooms are quiet and clean (though the decor might need an update).

    I hear the spa is a must to check out, but I've never been.  I'll keep staying when it's suggested...or when friends stay here when they come from out of town. ;0)

    19/07/10 | Link | Rating: 4.0
    519. Melissa C.
    There are two main factors affecting my review today: 1) lack of quality and 2) just not my speed.

    For quality, I arrived expecting a clean room with nice amenities. For the $303/night rate I paid, I was shocked to find my room not up to par.
    - The bathrobe in the room had a hole in it from a previous user. You know in the back of your mind that other people use these, but you don't want blatant clues about it. (See photo I added)
    - The door stop for the entry door was broken off its hinge. (See photo)
    - The paint on the bathroom counter organizer with Bliss products was chipped and looked like crap (See photo)
    - There were scuffs in the paint on the walls and I also found a random bobby pin (not my own) on the floor.
    - The walls are THIN. I could hear people in the next room talking, laughing and watching TV. It was hard to sleep at night sometimes.

    As for the hotel ambiance, it's just not what I prefer from a hotel. This isn't anything against the W, just my personal preference. The lobby turns into Club W at night and it's a crowded, loud, busy place. I relished the opportunity to hide in my quiet room for peace and relaxation, but I could hear music from a poker game going on outside my window.

    There were some bright spots during my stay:
    - Room service: Pricey (as usual), but employees were friendly and knowledgeable. The people delivering my food were kind and chatty. The food was yummy. The dessert from Trace, in the hotel, was delicious.
    - Bliss spa: On the one hand, for a hotel whose tagline is "Whatever, whenever," it's disappointing to find the spa doesn't have the same mantra. Because I was there for work, I needed a nail appointment later in the day (around 7 p.m.), but their nail technicians don't accept appointments after 6:15 p.m. I found myself free one afternoon so I was able to book a manicure within their available times. The manicure itself was good and relaxing, though speedy. I was in and out of there in less than 30 minutes. And the polish lasted a week - my nails began to grow out before the polish chipped. I am tough on my nails, so this is a feat! Another downside to the spa is that it shares the floor with the hotel's pool and gym, so I heard kids running around. The nail work is done very close to the entry, so I could hear some of the spa employees discussing how to upsell eye creams to people coming in for services. It was awkward.

    Luckily, my company paid for this trip for work. Otherwise, I would be livid if I'd shelled out that amount of cash for what I got. It's simply unacceptable and I will never return to this W. And it's seriously making me doubt the quality of other W hotels as well. I'll probably avoid the entire chain based on this experience alone.

    09/03/12 | Link | Rating: 1.0
    520. Kristen T.
    My boyfriend's aunt hosted a charity event here and the venue was amazing!  I felt like I was at prom all over again.  Every course was delicious..the spinach vinaigrette salad, filet mignon with mashed potatoes and seasoned greens, and the fluffy mousse.  After the event, his aunt generously let us stay in her hotel room and boy were we excited!  

    This was definitely one of the top 5 hotels I've stayed at in my life!  The W reminded me of the Cosmopolitan at Las Vegas with all of it's modern and chicy decor.  The rooms were very spacious and featured a little loft looking area, super comfy bed, Bliss toiletries, desk area, pop culture reading materials, and a mini fridge filled with goodies.  The employees definitely make an effort to go above and beyond.  We asked them if there was a place that sold ice cream at 12am within walking distance and she asked everyone around her and even went online to see if she could find a place.  My boyfriend forgot his toothbrush and they gladly gave him a complimentary one.    I'd definitely stay here again!  Loved it!!

    26/02/12 | Link | Rating: 5.0
    521. Panjit S.
    Every time we come here never disappointed . What else u expected from W
    The deco . The people . The drink . And highly recommended spicy nut . It's pricy but worth it . Asked for Clay . He the best Bartender .

    14/10/12 | Link | Rating: 5.0
    522. Allen D.
    Decor was interesting but didn't understand the theme they were trying to convey. Wasn't a fan of the teal paint in the room.

    Service was lacking upon checkout. Expected more from a hotel at this level. I waited 15-20 minutes for a luggage cart after the request. Ended up slugging our luggage down ourselves, no acknowledgement upon entering the lobby. (Usually I can't walk 5 feet in a good hotel without being relieved of my luggage). Had to hunt down the valet to hand over the ticket. (Again in other hotels usually someone is at the ready assisting guests that are leaving).

    The bar is actually the best part.  Very hip and popular with a DJ spinning the cool beats.  Great for the young and modern.

    27/08/12 | Link | Rating: 2.0
    523. Krista S.
    The W is one of the most chic and modern hotels in the city.

    The lobby is always filled with friendly hosts and bartenders and it turns into a pretty poppin' nightclub at night. There's also a new restaurant there called Trace that serves pretty awesome food.

    As for the rooms.. you get a nice view of the city in any room you get. There's a nice windowsill couch type thing to lounge in, big flat screen TV, a bunch of overpriced candies, liquor and "morning after" kits, as well as the typical things you find in hotels. Their rooms are spacious, beds are comfy and room service (although way expensive) is very prompt and attentive.

    Def. stay here if you have the means.

    12/08/12 | Link | Rating: 4.0
    524. James S.
    Just updated the bar, looks much better, fewer hookers roaming the bar is a nice start. Always a good stiff drink, food is typical bar food.

    The rooms are straight forward W rooms, great bed, need a flashlight to make it through the room because of the W's attempt to stay hip with no lights in the hallway or room itself. neighborhood is ok, a little but off the beat and path.

    11/10/12 | Link | Rating: 3.0
    525. Derrick P.
    Unfortunately, compared to other W's, I found this one to be the most un-impressive (and I love SF, so I was even expecting more).

    Before I start, let me note that I've been to several W's in Manhattan, the one in Montreal, W City Center in Chicago, and W Hong Kong - a tough group to compete with.

    Check-in:
    When I got to the front desk, the lobby seemed quite plain and generic. It wasn't a new style I was expecting, with that signature W feel to it. Next, the staff at the desk seemed crowded together, young, and inexperienced. That professional check-in feel you consistently get with W's just wasn't there.

    Elevator:
    Sweet design - one of the best with the 3D picture in the back.

    Room:
    3.5 / 5 for a W. Upgraded to a King corner suite which was nice. I liked the soft SF style and asian style. Still, doesn't seem to match perfectly with a W culture, but it passed. Bliss and comfortable bed were always nice to have. This room feels a lot homier than other more swanky-feel rooms I've had. I like it.

    General Crowd:
    Again, a less sophisticated feel than what you get in NY and Chicago. But then again, it is Times Square and Chi-town downtown...but then again, SF should be up to par.

    Conclusion:
    Maybe it's that the Ritz is only a couple blocks away or that SF is just too chill to have that heavy club W style like you would expect in NYC, Miami, or LA. But, altogether, I was much more impressed with the Westin St Francis down the street (or the Meridian) then I was with this hotel. Of course the general W perks are still always there - bliss products, unique room styles, and extremely comfortable beds, but that's a given. Overall, I would think twice before spending my money or points on this property.  

    Compared to hotels in general, it's a solid 4 - 4.5. Compared to other W hotels (and category 5's), this deserves a 3.

    28/05/11 | Link | Rating: 3.0
    526. Rachel F.
    It is a night club meets a classy hotel, which is not something I realized even existed. Hip, techno-ish lights and things, and yet very nice and upscale. It feels natural to be in the lobby at 3 am, and even at 8am you might have just been up all night. Purple lights, house music, swanky benches and such. They were more than happy to help us order much needed late night snacks and to set up the free Acura rides within I believe a 3 or 5 mile range. Talk about classy. Way beyond a cab and for free. That is amazing. Even with a cab, I requested one on the way to the hotel and the doorman gets one in literally 1 minute, gets my luggage, puts it in and has them wait until my coworker arrives to hop in. I was very impressed.

    The bed was comfy, nice tv, great shower. I was definitely a fan of this hotel and them going above and beyond.

    31/03/12 | Link | Rating: 4.0
    527. qirk z.
    Came for a seminar at one of the conference rooms on the third floor. Decent conference room.

    We got fed, food was good (caesar, chicken over couscous, fruit tart).

    Wait staff never came around to refill the iced tea or water.

    Restrooms on 3rd or Ground floor, no need to flash keys or ID. I'll keep this in mind if I need to use one.

    18/03/12 | Link | Rating: 3.0
    528. Andy B.
    The whole hotel is filled with construction noise throughout the day. The restaurant required reservations for breakfast, but in 4 attempts, nobody there picks up the phone. The "gym" is in a wedding-style tent on the roof. None of the key cards work reliably, after speaking with several other guests. The reservation office messed up the pre-payment, and one of my colleagues had to walk over and discuss it with them, in person, for over half an hour, despite having written confirmation of the booking. This is a vacation hotel for people who don't know any better. Not recommended for business travel.

    28/02/14 | Link | Rating: 1.0
    529. Josephine B.
    The W is a good hotel. The staff are exceptional (special mention to Clay one of the barmen, who happens to make a cracking Bloody Mary,) the rooms are spacious and neat, the gym is small but thoughtful, and overall everything is nice.

    I think perhaps I am just super spoilt by the 5 star hotels that London delivers, or should I say, that I have had the pleasure of visiting. Yes, we can fall down in areas of service, but when it comes to designer interiors and high end finishing, I personally enjoy that which I have seen in London hotels.

    Please understand that I am not complaining, far from it, but I am however comparing.  For example the showers. In my head ALL five star hotels should be fitted with power showers and should offer guest complimentary wifi. Rooms at $300 - $400 a pop, W you could at least throw in free interweb connection, and a shower that leaves you feeling like you just spent an hour with a tiny Thai lady running up and down your back!

    My bed on the other hand was particularly wonderful. I had plenty of room to exercise my starfish sleeping position, and the down body pillow is soon to be my new bedfellow!

    Thank you W for looking after me. Yes, I will come again!

    27/03/12 | Link | Rating: 4.0
    530. Jim G.
    Wow, this place tries painfully hard to be hip--kind of like middle-age parents dancing at their kid's parties.  The blue lighting, minimalist décor and thumping music make you feel like you are walking into a bar, rather than a hotel.  Jostling shoulders with trendy wanna-be's is just annoying.

    The hotel is also costly, designed for people on expense accounts.  The art in the rooms consists of high-end booze placed on pedestals so you can admire the labels.  The plastic, illuminated Budda statue in its own nook is an interesting touch, but one I would expect from a Route 66 motel.

    On the plus side, the desk in the room is nice if you want to do any work, although the additional $15 for wifi is highly annoying.  We just used our phones.  Also the bed is comfy.  Don't even think about parking your car here unless you have recently cashed stock options.

    19/08/13 | Link | Rating: 2.0
    531. Amy C.
    A big thank you to Ryan, my favorite bartender at the W. He always makes the best raspberry lemon drops and he does it with a smile. You can't beat great service!

    Good house music in the lounge area too, always a plus. Crowd was mixed, I would say 20s to late 30s. Definitely beats waiting in line for 30 minutes across the street at Roe only to pay $20. Good thing I stayed at the W! I'm too old to wait in line. Bar/lounge only please.

    30/08/10 | Link | Rating: 4.0
    532. Brittany K.
    The W has done it again. It's the little things that make the difference here - you just won't find this stuff at most other hotels. Super fast elevator. Way cooler than average elevator music. Coffee and hot chocolate in the lobby. Plenty of seating. Extra toiletries. Rockstar customer service. Apples in the gym.

    Oh, and they really mean it when they call it the "whatever, whenever" phone line. Push their buttons - they'll deliver.

    25/03/12 | Link | Rating: 5.0
    533. Tricia U.
    At $500+ a night, I expect luxury, or at least something pretty nice. The corner room we got was small and average in luxury. The bed was too soft, the pillows were good. The accessories in the room and decor was knock-off Ikea at best. I think they were going for modern. It looked cheap, dorm room-like. The bathroom had horrible yellow lighting. The shower pressure was too low. The bath towel that said STEP on it was dirty. The shower curtain smelled moldy. The toilet paper and tissue paper were rough. At the price they charge, some soft, name-brand toilet paper and tissue paper would be appreciated. Think Charmin and Kleenex. We asked for a roll away bed for our son but changed our minds when told there would be a $30 fee for it. Really? For a roll away bed? There was a free bottle water in the room and then another for $5.00. I can't imagine why the prices are so high for everything from the cost of the room to the bottled water, but perhaps it's because it's San Francisco? Never again for me.

    10/11/13 | Link | Rating: 1.0
    534. Gina H.
    Dear cleaning lady
    Please check once again under the bed for my liver because I lost it somewhere in San Francisco while partying with some Yelpers.

    The quietness is what got me.  On the 7th floor of a hotel downtown and it was very shushy quiet.  Immediately I was drawn to the windows with the window seat.  Ah yes, if time and money prevailed I could see myself holed up here for days, laying chaise lounge style along said window seat...waxing poetical.

    Located very centrally for my purposes and with a ton of stuff in walking distance.

    After hours and hours of plodding the streets of San Francisco, getting lost and finding myself, I got back to the W with aching feet and arching back and decided to run myself a full bath.  My only indulgence when staying in a hotel (because I don't have to clean the darned thing after).  ACK!!!  The water was cool and not hot.  Not enough hot water to fill a tub??.  Oh well.  It did the job of cooling down my hot calf muscles which I guess, in a way, was a good thing.  

    The room was very Zen.  The bed very comfortable.  The atmosphere very soothing.

    Apparently, according to the valet/bell hop guy, the decor inside the elevator is very interesting when you have a few drinks.  Hummmmmm....I can't attest to that.

    Great staff. They kept my bags for me when I had to check out yet had a whole day before heading to the airport to catch my flight.

    22/09/10 | Link | Rating: 4.0
    535. Rachel R.
    We've stayed at other W Hotels and this one is one of my top favorites!

    Customer service: Their customer service exceeded our expectations. It was our anniversary and so we had specific requests and all were met above and beyond. The staff were also all friendly.

    Overall hotel ambiance: AMAZING! CLASSY & VIBRANT. You can tell a lot of thought was put into every little detail in the lobby, elevators, hallways, etc.

    Hotel room: I LOVE the theme and look. Very new, clean, modern & classy. Bed was comfortable, bathroom was nice & spacious, I love how the windows had wooden blinds instead of the usual hotel curtains, the room had a foyer-like seating area with a bench when you first come in, and the room had extra little bonuses like a bouquet of cell phone chargers for all different kinds of phones, and a foot massager below the desk.

    This is an amazing hotel that exceeded our expectations all around. We highly recommend!

    20/11/12 | Link | Rating: 5.0
    536. Chris D.
    Surely I've written a review of this place before? No? Ok, fine then Yelp, you win!

    The W is awesome. The rooms are bright, spacious, cosy and if you're luck yo occupy a high floor room, then the views are pretty splendid too. Coming from the UK I'm kinda used to my entire customer service experience living up to.. eh, nothing. So whenever I check in here I'm left wondering 'where are the surely staff?' 'why is nobody rolling their eyes when I ask for something?' 'Why is the quality of food being brought to my room actually decent?'

    All this leaves you a tad bewildered, but once the dust settles, you're left feeling all the better for it.

    Comfort wise, the beds are right up there with anything I've ever laid my bottom on. This  is essential when you've flown for 12 hours and been awake for... ever.

    My one complaint about this place, is the music. Dang it's loud. I think i'm squarely in the 'old dude' dept when it comes to the volume of music and to have it so loud and intrusive in a hotel lobby, just confuses me slightly. I know the thought behind it, but maybe reserve it for the weekends or something?

    Beyond that, this is a class act. Nothing is too much for these guys and the central location is just great.

    05/04/12 | Link | Rating: 4.0
    537. John H.
    Beautiful, clean hotel with a friendly staff. The only reason I wouldn't give it 5 stars is because the gym and pool are pretty small. Other than that I have no complaints.

    21/08/13 | Link | Rating: 4.0
    538. Donna S.
    location//***
    conveniently located a few blocks south of market and within walking distance of union square and westfield for the hardcore shoppers

    facilities & amenities//***
    everything is pretty standard as far as the W goes

    experience//***
    everyone from the concierge to the cleaning lady are extraordinarily nice...

    the only negative thing i have to note was that we called the front desk to order a cab in advance
    and were told they do not order cabs and we were to go downstairs in person...except there was no one available to hail us a cab and we almost missed our dinner reservations...

    luckily we were able to call the restaurant for a grace period! but only after we caved and paid their hotel town car for extra

    ~*~
    yay starwood points!!~ ;p

    :note: the lobby/bar is FILLED w/ peeps 24-7
    it's a good place to people watch...as long as if you're prepared to be scoped

    01/07/12 | Link | Rating: 3.0
    539. Alex L.
    Two words: Whatever. Whenever.  This is the first hotel I've found that features this amazingly simple concept. A 24-hour desk devoted entirely to getting you whatever you need, whenever you need it. Over the course of my four-night visit, I called this desk at least five times at ungodly hours for q-tips, a safety razor, rolaids and various other sundry.

    My room was clean, sleek, hip and contemporary. The bed was so comfortable I had trouble waking up on more than one occasion. They also were featuring a limited promo with Acura for free taxi service within a certain radius of the hotel in the company's new fleet of vehicles.  

    Now the bad stuff: what seemed to be a paper thin wall above my bed allowed me to here absolutely everything in the neighboring room. And I mean everything. Additionally, the temperature control kept my room uncomfortably warm even at the lowest possible setting.

    07/01/11 | Link | Rating: 4.0
    540. Henry L.
    I used to stay at this hotel a lot for work. The location is great. It's spitting distance to Moscone Center. It's also within walking distance of a lot of bars and restaurants.

    Staying at the W means that you get a basic expectation of quality -- especially the W's version of Westin's Heavenly bedding. I might've gotten too old, but I'm just not a big fan of the extra plush bedding any more. I prefer firmer bedding these days, but the blankets are nice and cush. The rooms are pretty spacious -- at least the corner rooms and the suites. It's nice having Platinum status (which I don't have any more... *cries*).

    13/02/11 | Link | Rating: 4.0
    541. Annette J.
    I am totes obs with the W Hotel San Fran.

    This may be the fanciest place I've ever stayed. Swank to the max. I get out of my cab, pulling up after a solid 9 hours of travel, and stare in exhausted awe at the sparkly sidewalk outside. Sure, it's nothing novel but I was so blurry eyed that I was like a mongoose, attracted to the shiny!

    The concierge was crazy nice. I seriously felt like a baller as she told me about the complimentary car service, the Whatever, Whenever service (they'll get you whatever, whenever, natch), and the Bliss spa. This is the life. I get my keys, sign up for their rewards program (free! Why not?) and am pointed in the direction of the free hot chocolate in the lobby. I kid you not when I say I took advantage of this magical warm beverage no less than twice a day. I don't know what kind of cocoa they use but it was delicioso, with a different flavor profile every day (hazelnut! cinnamon!). W hotel, you gave me hot chocolate. You could get it.

    I take the sleek elevator up to my room on the top floor. It's got some crazy club track bumpin'. I could party in this elevator if given the chance.

    The room. Oh the room. Amazing view of the bridge and the city below. It was my first time in San Fran so I started for a good couple of minutes in awe of the scenery. It was night time so the city was all lit up. Again, with the shiny. Ooohh my precious!

    Huge bed, modern sleek decor. A desk with some chargers and an internet hook up. A cushioned bench seat built in under the window. Huge bathroom with a deep tub, a white robe hanging nearby. Complimentary Bliss products on the sink. Bliss indeed!

    I sipped my hot chocolate, and laid on the fluffy king sized bed (down pillows and comforters, heaven on earth!) and flipped on the flat screen tv to chill out a bit before meeting some buds for dinner. I could have easily napped in my fluffy cocoon but I held it together. But that night I had the best sleep I may have had in years.

    The 4th floor houses the Bliss spa which has some Bliss products and services (massage, nails, etc). I wasn't able to take advantage of any of it this time around but it looked dreamy. The gym was small but clean and open 24 hours. I spent my last night at the W in the pool. It was a Friday night which meant all the smart people were out on the town. Since I had to be up before 6am I stayed in and took advantage of the empty hot tub and swimming pool. Talk about relaxing! I paddled up to my room in my bathrobe and slipper socks completely refreshed and relaxed.

    Check out was a breeze and they were just lovely as I said goodbye. I'll miss you, my love! Like the deserts miss the rain.

    My only complaint: You're the W hotel. You're not cheap. You're modern and hip. How you gonna go ahead and charge for wifi? Bad form.

    12/01/11 | Link | Rating: 5.0
    542. Ryan W.
    Many a W guest has waxed poetic about this slick hotel in the heart of SoMa, from its glowing Buddha night-lights to the mysterious European businessmen that populate its techno-filled elevators.

    So, I'll skip that part and get on to the pragmatic logistics.

    First off, when you land at SFO, skip the expensive cab and the BART (unless you're truly broke or love public transportation). Head instead for the Lorries hotel shuttle. It's only a cool $16-17 (so an even $20 with tip), and drops you right at the door.

    Next: if you're getting in after dinnertime and traveling solo, you can still get a bite at Super Duper nearby. yelp.com/biz/super-duper… If you're getting in *really* late, there's also a 7-11 stocked with ample healthy snacks and a 24-hour Subway.

    If you've forgotten necessities, like your razor or toothbrush, they've got tiny free kits with the stuff you need. Just ask. They'll even deliver them to your room. Umbrellas, too.

    The W will shower you with amazing Bliss bath products, so don't even bother bringing your own shampoo, conditioner, lotion or body wash. Also: robes and an awesome hairdryer.

    The gym's a tiny gem. A handful of machines, free weights and a small pool for doing tiny, glamorous morning laps. BYO bottle for the water cooler, and don't forget to take a free Bliss face wipe and a shiny green apple when you leave. Or just take a run outside to the Embarcadero to catch the sunrise over the Golden Gate Bridge!

    Free coffee and wi-fi in the lobby, but no real breakfast. Go to Blue Bottle if you're serious about the most important meal of the day: yelp.com/biz/blue-bottle…

    More free wi-fi on the 2nd and 3rd floors, as well as a computer and print station.

    At night, skip the Euro disco scene in the lobby and head to House of Shields. It's quiet and comfortable, it has much cooler history, and baller cocktails. yelp.com/biz/house-of-sh… Or book the hotel's car service and go someplace cool outside SOMA!

    And while SF can entertain you til the breaka-breaka-dawn, do NOT miss the opportunity to get an awesome night's sleep in the beds. They really are something to wax poetic about, but I'll leave that to the other writers who've fallen in love with the W.

    01/04/12 | Link | Rating: 4.0
    543. James F.
    This is my second stay at a W, and it has confirmed my earlier stance that i am not cool enough to stay at the W.  But it was the closest option during a recent business trip, which compelled the booking.

    Literally footsteps from Moscone, if you're in the city for one of the many conferences.  Room was spacious, had all the amenities, and my few run-ins with staff were pleasant enough.  But for me, the mood lighting, lobby-as-a-bar, and general "we do thinks differently - modern, upscale, etc." gets old fairly quickly.

    23/09/12 | Link | Rating: 3.0
    544. Justin L.
    Very lovely hotel. My girlfriend and I stayed here for 2 nights recently and it was pretty decent. We paid 479.00 and got a room on the 5th floor (out of 30 floors) but meh... I work in hospitality so I understand they must have their VIP program and give all the best rooms to those people, but still.... 479.00!!! I know i know, its SF.

    Was somewhat hard to find their drive way off of Howard st, but once we got in the valets and bellstaff were very friendly and helpful. The lobby was very stylish, I loved the art of SF hanging behind the front desk. Nice lounge off of the lobby but we didn't really spend much time there.

    Got up to the room and it was somewhat small-ish. We stayed at the Four Seasons in SF before and had a much bigger (and nicer!) room for about $450.00 but then again for these particular dates we were staying Four Seasons was selling those rooms at $700.00+ so maybe it was just a busier time.

    Still the room was cozy. Very plain and standard though but I liked the color and decorations. Windows don't open. =(

    Really enjoyed the stay. Nothing wrong with it, staff was very courteous and friendly. The only reason I don't give 5 stars is just the quality/size/location of the room.

    10/01/13 | Link | Rating: 4.0
    545. Crystal H.
    I'm giddy for weeks leading up to a SF trip when I know the W is where I'll be resting my weary head on the nightly. The only hotel I've ever stayed at that actually gets you whatever/whenever pronto. This past visit: 12 additional cups please... within the next 5 minutes please. Yup, on time. Mailing me back clothes that I left in a drawer. Yup, they did that too.

    I actually believe I've "lived" in this hotel now for almost a month of my life, over the course of the past 2.5 years. And over that time, I've become quite the longterm fan for many reasons. Here are my highlights:

    -The window seat. I could perch here and stare out towards the Bay bridge for hours, morning or night.

    -The Bliss products - They are my ultimate favourite. And they're Canadian! Eh!

    -The complimentary bottle of water, replaced on the daily...

    -Unless you decline housekeeping services. Thank you for offering this at check in.

    -The fast wi-fi. Although, if it's not part of your check-in deal, you're looking at a pretty hefty price tag.

    -The fluffy towels.

    -The fact that I have the option of having a bender right in my own room with ~200ml versions of Petrone, Makers Mark and Hanger One Vodka. Warning: this could cost you a small fortune.

    -The mirrors: a magnifying mirror on the vanity, over the desk, the full length at the door. W, I get it, you get it, don't you? You want your guests looking their best because...

    -The lobby. The lobby that makes you want to get your groove on with the incredibly beautiful socialites that seem to occupy the sofas and bar stools at every hour of the day.

    W, what more can I say? Thank you for turning on the Buddha in anticipation of my visit. I feel like a rockstar when I'm here.

    26/03/12 | Link | Rating: 5.0
    546. Aimee R.
    We stayed here for one night.

    We stayed in the Fantastic Suite. It was spacious and clean. The second bathroom is also a plus. The one thing that we really liked about the room is that along the walls there are long benches for additional seating or lounging.

    I didn't like the fact that there was no refrigerator, it's always nice to have one.

    We just went recently and they are renovating the hotel and the lobby was make shift. It was really confusing and packed with people not knowing where to go or who can help them. After the hectic check-in everything else at the hotel was great.

    We also really liked the fact that they have a free car service. It made it easier for our party of 11 to get to our dinner reservation.

    Room service tasted good and they were prompt with their delivery time.

    Another plus is that the W Hotel has a great spa attached to it. It was nice to start our day with a great massage then go up to our room to relax before going out.

    I would definitely stay here again.

    14/09/11 | Link | Rating: 4.0
    547. Marine L.
    The W hotel's lounge area has changed in the last year for the better and the worst. The decoration is now stylishly modern with colorful lighting, but the bar has lost its barista and service in the morning, while the fabulous lounge menu with its delicious mini pizzas, finger food and great burgers, was entirely replaced with more modern dishes. What a pity.

    The lounge at the W used to be awesome with great service all day long and great food. Nowadays, morning guests and outside customers walk in and hang out in the lounge with their coffee cups from other coffee shops. No drink, coffee, or food is served, which doesn't compel customers to come to the W for early business meetings, friendly chats at the bar over coffee, or just to read the newspaper over breakfast. The place has lost its warm and welcoming character and less people are coming around.

    Hear us out, W, and bring back the barista, morning lounge service, and the old lounge menu!

    13/06/12 | Link | Rating: 2.0
    548. Carolyn C.
    We stayed 3 nights for our daughter's wedding.  The reception was held on their tented rooftop area.  It provided a large comfortable venue that included comfortable cabana lounging, a dance floor, bar and spacious seating for 100 people.  The dinner was absolutely delicious for a banquet affair with many guests commenting.  
    All our rooms were spacious, well-appointed and clean. And the family members were given corner rooms with lovely views. The wedding suite was huge and included an extra bathroom so that we could prepare as a group easily.
    But what impressed us the most was the staff from front desk to the reception servers and valets who were so gracious and accommodating.  The event planner, Lindsay, was the best of all. It was a great wedding venue.

    02/10/13 | Link | Rating: 5.0
    549. Cathy K.
    This hotel is great!  The location is excellent and you are walking distance to everything.  I would not recommend bringing a car here because the parking will set you back $55/night.  

    The design is fun and super modern.  If you get a higher floor, you can almost guarantee yourself a nice view.  

    Honestly, this place reminds me of the Palms Place hotel in Vegas.  The rooms are very modern and super sleek, but this place has fun pops of color and whimsy, like the purple Buddha nightlight.

    The bathrooms are very nice and they are well appointed with Bliss amenities.  

    The gym is small, but nice and it offers all that you would need.  The spa is beautiful and it is a Bliss services spa, to correspond to the amenities in the room.

    The room has lots of creature comforts like games on the desk and plush bathrobes in the bathrooms.  The minibars are well equipped and the service is very helpful and friendly.

    At night, you can count on the bar to be jumping with people and the second floor turns into a nightclub after a certain time.  

    I really liked this place and will definitely be back.  I must say I am now officially a fan of Starwood!

    OH...Ask about their Acura service!  You can make reservations for their car service that will take you just about anywhere you need go, for FREE!  You should just tip your driver.

    05/08/12 | Link | Rating: 4.0
    550. Danny W.
    Need multiple frisbees at 3am in the morning? W-SF can make it happen. Whatever/Whenever at it's finest.

    23/03/12 | Link | Rating: 5.0
    551. Stephanie L.
    I came here to chill-out with about 10 friends, including Kavita S. and Carmen L. I left quite unimpressed.

    Our waitress only came by twice. It was actually quicker to walk up to the bar, grab a drink, and then walk back to your table. My friends ordered the creme brulee and it never came. We finally had to ask the bus boy to tell our waitress to cancel the order. She gave us a lame excuse about how the hotel was busy making them for a party or something. Whatever. After 40 minutes, you'd think she'd come by and let us know. Drinks are over-priced, service is wack, and they taxed us for alcohol?! Pass!

    22/04/11 | Link | Rating: 2.0
    552. Mike M.
    This review is for the bar.. Met up with some friends here before the Salesforce after party at sf moma this week.  It's very swank, basically your typical high end bar, filled with beautiful people, dressy, and of course expensive drinks.  If you decide to go here while a convention is going on, be prepared to wait forever for a drink, but it might be worth it, just for the scenery!!

    21/09/12 | Link | Rating: 5.0
    553. Michael J.
    Sometimes it just feels good to be a rockstar.

    Perks that aren't often discovered by busy travelers: Their in-house driving service, the nap pods (futuristic pods where you lay inside and nap with relaxing music and darkness on the 2nd and 3rd floor), the free bike rental (not bad and got me over the Golden Gate and back) and the free awesome apples in the gym everyday.

    The hotel is hip and cool and if work wasn't pay'n, I doubt I would be stay'n...

    But that being said, it's nice to enjoy the hotel and the thrills and frills...

    25/03/12 | Link | Rating: 5.0
    554. Michelle C.
    The W pulls off trendiness extremely well. I walked in and immediately felt excited about staying there for several nights. The lighting, color schemes, artwork and fixtures all lent themselves to a posh appearance and promising stay. The front desk staff was pleasant and truly accommodating.

    There were moments though, when the book didn't match the cover. After being awed by my room at first glance, I noticed some less than clean areas of my bathroom that I ended up spot-cleaning myself. Ick. This was definitely not indicative of a five star hotel experience, and the main reason why I went with four stars.

    Another oddity was that the inside shower curtain only grazed the top of the tub. I had two choices here: allow water to spray all over the floor or pull the outer curtain inside the tub, getting it wet. I went with the latter, which seemed to have less potential for making a big mess.

    Heating in the room was questionable. No matter how much I lowered the temperature, warm air continued to fill the room until I eventually just turned the system off. I was reminded of my college dorm, where we could see temperature controls on the walls although it was doubtful that they actually worked.

    Despite these gripes, my stay was very nice. The bed was enormous and super comfortable, the Bliss bath products were fabulous. Like a grandma, I swooped them into my luggage every morning which amounted to a nice stock by the end of my stay.

    The hotel gym on the fourth floor was definitely one of the best I have encountered. Amenities like water, towels, spare headphones, towelettes, etc. were available, and everything was spotless, including the lap pool, which the treadmills overlooked. Said treadmills were located under a somewhat low ceiling. While I had clearance during my run, anyone taller than me (5'10") might have difficulty.

    The W most definitely is not the Ritz or the Four Seasons, but it is a nice hotel brand targeted towards the young and hip demographic.

    09/01/11 | Link | Rating: 4.0
    555. Lorrie M.
    I have quite a bias towards W hotels (despite my not so awesome experience at the Westin St. Francis which is technically a W hotel chain...) because I have the luxury of sleeping in a W bed.

    Despite all the hype, W beds are all that they are cracked up to be. It's heavenly and plush for just the kind of night where you can't wait to get in bed and fall asleep. It does promote a better night's rest!

    The W in San Francisco is very classy, well kept, reserved but with that edgy flare. You're not going to see anything ultra trendy here, but everything is very contemporary in its own right and all the rooms are well decorated, well amenitied (I've used that twice today!) and generously outfitted with pillows.

    I can't say enough awesome things about this little spot with its XYZ bar and it's close proximity in walking distance to clubs and bars in the area. This is an ideal spot to hang out whether you're staying for a nice relaxing weekend getaway or a quick visit to the bar and the lobby. The rooms are also much bigger (this is important) than some of the other boutique hotels you might find in the area which I found to be nice since I like the view too but would not like a 200 sq ft living space.

    It can be pricey if you don't find a good deal so search away!

    04/02/11 | Link | Rating: 4.0
    556. Risa D.
    I was pleasantly surprised by the W. Having partied at the W in Montreal a few times during fashion weeks past, I was expecting a lot of silver and purple and house music - which is exactly what I got downstairs in the bar lobby (even at 7:30 am..joy.) But I was not expecting such a fully comfortable, homey, gorgeous room, or such completely chill, charming staff (delivering frisbees to our room at 3am with a smile is really above and beyond.) This is also the first hotel I've stayed in that not only received my request to have a feather-free room and complied before I checked in, but also loaded the bed up with cozy pillows and blankets that are not only not death to me, but actually kept me feeling comforted and warm. Honestly, most hotels I've stayed in left the bed quite bare and chilly after removing the feathers, and nothing makes a lonely hotel room feel more forlorn then being cold in bed.

    The view from the W is spectacular - my room is city-side and the lights up the hills are framed by huge windows that take up the wall. A high blue window seat allows you to cozy right up into the view (go straight to my heart why don't you) - perfect for early morning meditation when the time difference is screwing with you and the boomcha below is not calling your name.

    My one off note was the paid wifi, and the cost of breakfast things, just because I feel like once you've paid that much for a room it feels a little gougey and inhospitable not to offer inexpensive things like muffins, oatmeal, and internet for free (maybe it's just me?)

    23/03/12 | Link | Rating: 4.0
    557. sandy k.
    *This is only specific to the bar*
    (though in general, I love W hotels...)

    Nothing too special about this bar, they serve standard drinks. Nice selection no matter what you're drinking.  Though unless you're sitting at the bar, might take you a while to get a drink. Waitresses, though easy to recognize in their uniform dress (thought that was a tad overkill and they should get rid of that), they are running around from table to table, so take it for what it's worth.

    Great place for a 1st or 2nd date, or with coworkers or better yet clients after work, wouldn't choose this bar for a night with friends though.

    19/01/13 | Link | Rating: 3.0
    558. Alex S.
    What does the "W" of The W stand for? Weird? Wonderful? ... What the hell is going on here? Maybe all of the three.

    This hotel is seriously unlike anything I've ever seen. I was kind of getting used to the normalcy of your average hotel. Come in, check in, see you room, sleep in your room, leave, repeat. Not here.

    The epic cool strangeness is there from the start. Weather it's the two player Pac Man machine in the lobby, the house trans music playing basically all the time, the shifting image of the trees in the lobby or the multi-colored Buddha statue in your room, it's all there. It all makes you go, "huh."

    Sometimes I verge between thinking it's cheesy and thinking it's amazing. It usually leans to the later.

    The service at the W cannot be beat. The check-in people are friendly, the maids are quick and thorough and they even have neat services like an Acura car that will take you throughout the city (up to a certain distance) for free. The service stops at 7:30pm but it's worth it to grab it if you can.

    The price reflects it of course. This is not a cheap hotel by any means. However, if you're looking for some memorable. Something that makes you go, "Wow, W, Wow," here you are.

    03/07/11 | Link | Rating: 4.0
    559. Arnette R.
    Stayed here on points for one night. I always get great service because I am part of Starwood Preferred. We had a corner room. It was quiet because we were on a higher floor. It may have become noisy since the lobby always turns into a rave at night but we didn't hear a thing.

    Wifi is only free in the lobby. It should be everywhere. I am always blown away by how much hotels charge for wifi. It should be included in the price of the hotel or if you are a member of their points program, it should be free.

    My travel companion was ill and I had to walk quite far in the middle of the night to get some meds. The front desk didn't have much to help with stomach issues. Perhaps they can get some more things for guests. I know it has to do with liability but it would be helpful as the taxi drivers didn't want to drive me a few blocks but I am a woman and it was late at night.

    I'd definitely stay again. I always stay at W properties and am happy with them whether I stay on points or pay. I did not stay long enough to enjoy much of the hotel such as the restaurants or Bliss Spa. Next time.....

    09/12/12 | Link | Rating: 4.0
    560. Gloria C.
    For a hot second, I thought I was in a movie scene. The wind caught my hair just at the right moment as I flowed through the rotating door into the bustling lobby. At the ripe hour of 2pm the DJ was spinning, dapper gents in suits and skinny ties were catching up over martinis, and everyone walking by wanted to be on the inside. Alas, Ryan Gosling was nowhere to be found and I was snapped back into reality when I was unable to locate the check-in desk. The DJ nodded me in the proper direction.

    Check-in was delightfully easy, and I made my way up to my seventh floor to find what would be my home for the next four nights. Lucky, lucky me. If I didn't have to go into the office while I was there, I might have just laid in the heaven bed all day. Yeah, it was like that. Immaculately clean room, with more electrical outlets than any other I've ever stayed in. Thank you, W for realizing that I am a woman of the 21st century and I have approximately 10 appliances I need to plug in at any given time. My favorite part, hands down, was the bathroom full of Bliss products. Okay, maybe the bathroom wasn't entirely full of products, but let's just say I hid my half-used products each day so I could get more. I am not ashamed.

    While I was there, the gym was out of order. Major bummer because this Texas girl was not about to bust it running on those hills, but they made arrangements with the St. Regis and I was able to work out at their gym which was uhmazing. My biggest qualm about the stay was the utterly obnoxious doors to each room. I tried my hardest to close my door quietly when coming and going, but it's impossible and clearly everyone else was having this same issue, as evidenced in the numerous times I was awoken by slamming doors throughout the night. Seriously, W, loud doors? Of all things?

    Love you, mean it.

    24/08/12 | Link | Rating: 4.0
    561. Dilys S.
    Make a request, anyone, especially Gold and Plat members of SPG. W hotels strive to accomodate and make your occasion special. When you have a special celebration such as a birthday, be sure to let the staff know. If it is really big, be sure to let the manager know. They are good at making special upgrades, free cocktails and even a birthday message.

    I booked the sports package for my bday at W. Awesome suite room upgrade, a corner room with endless window seats, couch space and big bed. I got 10 friends over. The best about sports package it comes with free hats and t-shirts. I love my W shirt.

    This is a smaller W when it comes to room size, riding on SF's popularity. Book in advance. It is expensive but often booked out

    20/10/11 | Link | Rating: 4.0
    562. Joel E.
    The W San Francisco is a trendy & upscale hotel in the SOMA (that's the South Of Market area, for you non-San Franciscans).  The lobby takes on a bit of a clubby vibe as you'll basically enter through the main doors in a busy area adjacent to a bar and dining area, before walking on to the main desk to check-in.  The elevators are modern and stylish, and the common areas on each floor also have a cool ambiance.

    The highlight of the W for me, however, was not the shared areas, but rather the room itself.  Our room was very comfortable, well appointed with all the amenities you would expect and look for in a hotel of this caliber . . . and we scored a corner room on an upper floor with an awesome view of San Francisco's skyline.  The bathroom was spic 'n span, and you can 'check all the boxes' for whatever you might be looking for.  The bed was very comfortable, with nice linens, and the room lighting & electronics (TV, iPod jack, wireless, etc.) were great. Also, importantly, the climate control kept the room temperature at perfection regardless of the time of day, and also for sleeping.

    The W is NOT traditional, so if that is what your looking for, the W might not be the right choice for you. The W definitely leans heavily towards the trendy end of the spectrum as hotels go.  However, for my personal taste and preferences, I'm going with 4 stars for the W San Francisco, but this is really leaning more towards 4 1/2 stars for me.

    13/06/12 | Link | Rating: 4.0
    563. Nicole D.
    I'm not going to complain, I got a WONDERFUL deal on Priceline for this fun little chic hotel.  Our room wasn't ready by check-in at 3 PM so we were upgraded to the 30th floor and had a STELLAR view.  The bed was one of the most comfortable beds I have EVER slept in, in my life and I thought that the room had a unique lay out- it was a corner room. :) There are a few things that irked me...

    1) No coffee pot!?!? We were in town for a marathon and definitely wanted to make some coffee in the AM.  I called the concierge (Whatever/Whenever desk) and they informed us that they were OUT of coffee makers... and the rumor around the campfire is that they charge you to use one!? What?! Ew. Also, if you want a tiny cup of coffee they charge you $4. No thanks, I'll walk down the street to Peets.

    2) Some of the fixtures were falling apart in our room.  The cold water knob on the sink came off when I twisted it and the handle to the door on the bathroom fell off also... oh well, but for such a prestigious hotel, you'd think that these things would be taken care of.

    The cleanliness of the hotel was great. I was stoked, and honestly- for the      deal we got via Priceline I CANNOT complain. The location of the hotel is great... right near SOMA/Financial district so there are plenty of options of places to eat.  You also get a complimentary Acura ride one way... we took it down to the Castro and took Muni back, it was amazing. I love this city because you don't really need a car.

    We will definitely return, as it was an overall good experience. :)

    02/08/11 | Link | Rating: 4.0
    564. Christine C.
    Came here only for the bar seating area. The place was really nice and classy there was plenty of seating area. I realized why when i looked at the menu. $15 for a cocktail.. whooowee thats a little pricy for me a group of 8 also added gratuity. This is a place to skip if you are looking for cheap delicious drinks.

    04/09/13 | Link | Rating: 2.0
    565. Sharon F.
    This review, being strictly for the lounge/bar, still points to W as being a consistent spot for a Thursday night happy hour in SF.

    The set-up reminds me a bit of the W in midtown Manhattan, but I suppose they all blend together after some time. The music volume is just right, which is something that can really kill a conversation at W hotels.

    Drinks were reasonably priced, and the bartenders were speedy. They make a mean French Martini. If only the Scotch collection was better. One can only dream...

    For noshing, I highly recommend the flatbreads and squid. For people watching, this will provide solid entertainment.

    12/11/12 | Link | Rating: 4.0
    566. Betty N.
    **HEAVENLY BED . . . SO HEAVENLY**

    The W has always been one of my favorite hotel chains.

    Swanky, modern, mostly good looking people and of course . . . the HEAVENLY BED.

    LIKES:
    *Located heart of SOMA
    *Best lounge music (Thievery Corporation, etc.)
    *Smells nice everywhere
    *Romantic and hip - all at the same time
    *Dog friendly
    *Onsite Bliss Spa
    *Panoramic views of the city
    *Heavenly Bed

    DISLIKES:
    *$15 a day for internet access (lame)
    *Pricey
    *$45 valet parking a day
    *Too many corporate types during the weekdays

    Even though I have experienced better W hotels (Seattle, LA, New York, Chicago, etc.), the W San Francisco wasn't so bad. Definitely above average.

    RECOMMEND.

    04/03/11 | Link | Rating: 4.0
    567. Frances G.
    When one thinks of the W Hotel, it rates pretty high on 'cool' chart. But when one thinks of the W Hotel in San Francisco, the cool factor explodes through the ceiling. My expectations were high for this particular W. Not because it was well, a W, but because it is in downtown San Francisco - one of the most sophisticated American cities. Albeit, the renovation the lobby was undergoing, it was still bustling with a lot of 'hipster' activity. Everything from business peeps to some hip-hop crew with kick ass sneakers and hats. They even had a Pac Man in the lobby. Don't even get me started on how much I love Pac Man. I dare you to challenge me to a match....

    Anyways, the service was beyond friendly and helpful. The best and most useful aspect had to be the Acura that you can book to drive within 5 miles of the Hotel's proximity, which in San Francisco is the whole city. You just call the front desk and say you would like to be taken somewhere courtesy of their Acura system and Shabam they are down there waiting chauffeur you. Pretty tight synergy if I do say so myself.

    The rooms are obvi awesome as well and exactly what you'd expect of the W. Clean, modern, cool and comfy. Seeing as the more space in the Big D, the rooms were not as large and a tad outdated compared to the rooms in the Dallas W, but very accommodating nonetheless. The W does an excellent job of implementing their quirkiness into an otherwise simple decor. For instance, the glowing mini Buddha in my room that changed colors. He served as a glorious night light. And yes, the bathroom goodies were Bliss products. Maybe I stole some of the lotion, or maybe I didn't...

    09/06/11 | Link | Rating: 4.0
    568. Lisa G.
    It's always a great time at the W - no matter what night you go.  The bartenders know how to make great drinks - even specialty ones that are not on the menu, like my key lime martini.  It was delicious, just without the graham cracker crust.  The atmosphere is always energizing.

    04/09/12 | Link | Rating: 5.0
    569. Aimee K.
    Still the best place to stay in San Francisco. We had trouble getting a cab so one of the employees jumped in an SUV and drove us himself. The rooms smell better then any spa I've been in, and there's a light-up Buddha in every room to help you fall asleep.

    I don't even feel cool enough to ride the elevators. I'm currently back in St. Louis mourning the loss of my beloved W Hotel robe.

    As good as it gets!

    06/07/11 | Link | Rating: 5.0
    570. Brittany F.
    Is this a club or a hotel?! Judging by the lobby of the hotel, you'd think you were in Vegas. The music is bumping and there are always people socializing and drinking.  It's so busy that I thought there was an event going on... However the front desk informed me that, "No, no event, this is just the W." Indeed it is.  The elevator ride alone is an experience, with loungey music and mood lighting. Complimentary snacks were almost always available across from the check in desk, from apples in the morning (with a cute "apple a day"  sticker) to little sweets in the afternoon.

    Rooms are modern, pretty and clean.  The bed was comfortable and the view was beautiful. I could see the San Francisco Bridge from my room. Rooms could be a little quieter as I heard my neighbors more than I would have liked.  But I really appreciated the little contemporary touches like the glowing buddha above the desk. Bathrooms are pretty simple, although complete with a makeshift vanity and little sample sizes of Bliss products, which is nice, although I wish they choose a scent other than lemon.  

    Service overall was good as I requested someone fix my wireless connection in the room and it was taken care of.  I could never figure out whether or not they had a doorman/someone to hail a taxi as most the time there was no one out front, but randomly there was a guy there hailing cabs one night.  I feel they should always have someone at the front to help with luggage or hail a cab.

    The hotel features an indoor pool--"wet" and a gym--"sweat" but the gym has far too few elliptical machines and I think indoor pools are depressing.  I also think they should offer at least one complimentary bottle of water in your room. $6 a pop seems a little steep for H2O.  Nonetheless it's a good hotel in a great location and I'll be staying here again.

    24/06/11 | Link | Rating: 4.0
    571. Rachel C.
    Why can't all hotel's take after this model?

    It's so inviting and homey.  It almost makes me want to start setting up family pics on the shelves.  Too bad I can't move in, but I'll gladly take a temporary stay!

    When you think of a standard hotel motel Holiday Inn, don't you associate it with those stiff ugly comforters, generic wall art and thick dusty curtains?  

    I LOVE that the hotel decorations are so inviting and modern, yet never too harsh.  It's just so light and airy, with nice complementing colors of light blue, white and chocolate.  Perfect fluffy comforter pillows and cushy bed.  Amble room to move around.  Plus the cutest window seat EVER!  I loved having that in the room to sit and catch up on work or reading!  Also, there was an amazingly large bathroom with a make up mirror AND stool to sit on.  Thank you W for understanding my glamour needs!  

    The one caveat I have is that the price of food and drinks in the room is SO expensive!  I was ravished and exhausted when i got into my room .  I desperately wanted to eat something small and take a nap.  I picked up the fruit bar on the shelf and it was $7!  That's like 2 boxes worth of granola bars!  Holy Moly!  I kept picking it up and putting it down until I just gave in.  I expected it to be the best bar I'd ever had....but it wasn't even good!  A quick stop at Walgreens will definitely be in store next time I visit!

    What may have made up for it is the 5 choices of Bliss products I swiped off the counter every morning!  Thank you again W for supplying my lotion, hair and face wash needs for the next couple weeks!  

    The hotel itself is a totally hip place to be!  The lounge was rockin' at all hours with a tiny bar and large couches for people to lounge at.  Nice touch to always have fresh fruit flavored water and snacks out.  I always appreciate free food!  

    Really, I can't wait to stay again so I can collect more Bliss products!

    09/06/11 | Link | Rating: 5.0
    572. Anh V.
    nothing says sexy like freebie upgrade.  i needed my sheep time so i had requested for an extra quiet room.

    all was good in la-la-land with the pretty room, reading bench at the window and even a where's waldo sighting from my window!  unfortunately, the walls must be paper thin as i heard the guy next door snore like a 5 richter scale earthquake.

    after way too much tv and one tired and crabby call to the front desk, they gave a lovely brekkie as an apology.  i was so tired but at least my belly was happy.

    tip: pack some earplugs!  walls are thin like the standard in el-ray.
    booyah bonus! love the bliss products.  you'll smell like a rose well, actually a lemon.

    27/05/13 | Link | Rating: 4.0
    573. Mouse K.
    New Years Eve 2012. Always wanted to go to the W Hotel's NYE party. The room for the money lacked quality and space. For the same amount of money you can get a much larger room at the St. Regis (very near by) or The Fairmont.  The room decor was "modern" and very weathered. Nothing about the room said luxury kinda just screamed Ikea.

    The party was organized by an another source. It's a open bar format with 6 bars ( I think.) Now that may sound good but that's 6 bars for 2,000 people. It will take about 40 mins to get a one drink. Don't bother buying a VIP tix each it made NO difference. Unless you buy a table I wouldn't come to this event. It's beyond crowed with everyone sloppy drunk. It was horribly organized!!

    18/01/13 | Link | Rating: 3.0
    574. Rowena H.
    It's got to be said that staying at the W has set my standards of hotel stays pretty high. Every single staff member that I've encountered couldn't do enough for me and have been so utterly friendly. Be it an electric plug adapter, personal coffee machine for your room - Whatever you Want they seem keen to sort it out for you and make your stay WorthWhile. I feel like some kind of demi-god. And that, I like.

    The lobby is classy, open and Welcoming and the personalised quirky touches make all the difference. For example, the free Water in the looby isn't from any old Watercooler. It's from a Watercooler With a range of fresh fruit marinading in it, lightly flavouring the l'eau each morning with citrus and berries. Practically one of my five-a-day, surely. (OK, maybe not that far.) And each day guest are gifted different free little treats in the lobby as well, ranging from bubblegum, cookies, M&Ms and more. That's on top of the free fruit and coffee.

    Finally, my room is excellent. Being on one of the higher floors does mean that I feel a little unbalanced as I step off the lift, but the view is very much Worth it. To add to that, cute features such as Chinese Checkers, Kaleidoscopes, Buddhas and other interesting items make for a nice little treasure hunt when you first arrive. Did I mention the Bliss Spa goodies? I need that hand cream in my life. It's ruddy awesome. And finally! A hotel shampoo and conditioner that doesn't ruin my hair. That's an achievement and a blessing.

    I suppose my only down point is that my coffee machine doesn't Work, but I've been too lazy to ask for a replacement (Which I know they'd accommodate) so I'm really trying to pick holes by saying so. Even the food at the lobby, Which is a touch on the pricey side, is really rather scrumptious. Between the solid food, outstanding service on part of all the staff, awesome free exciting treats and a comfy stay - What can I say?

    The W = Winner. Wonderful.

    29/06/11 | Link | Rating: 5.0
    575. Christina C.
    You can make a lot of conclusions about a hotel based on their towels. And I'm happy to report that the towels at the W are soft, plush and fluffy. Just the way I like 'em!

    I didn't know what to expect when I walked in to my room to see the glowing Buddha but lucky me I did the right thing and gave his belly a rub for good luck during my stay. From the amazingly gracious and chipper staff to the complimentary Bliss bath products I indeed felt lucky to be staying in such a great hotel.

    This hotel caters to a younger "cooler" crowd for sure. Very trendy decor, DJs in the lobby for happy hour, etc. I was diggin' it.

    Another noteworthy mention goes to the smell good stuff in the elevator. Yay for awesome air freshener!!

    01/07/11 | Link | Rating: 4.0
    576. Jeffrey S.
    I danced in the elevator every time I was alone.

    Like, full-on aerobic, jazzercise, heavy breathing dance moves.

    How could I not with they were dropping sick beats all the way up and down the e-shaft? Boom-chuck-boom-chuck TWIZZ TWIZZ eeee-ooh BOOM BOOM. And there's me, sweatin' the ride.

    The lobby is the bidness, with swanky grooves and beautiful people sipping drinks and lounging. Ms. Pac-Man presides over the congregation of happy hotel guests and there are gumballs that appear and disappear from an apothecary jar at odd hours of the day.

    Light-morphing Buddha comes standard in every room with comfy beds and Bliss bathroom products. Round it out with nice staff and the perfect location and you've got a fiver for my dance fever.

    06/07/11 | Link | Rating: 5.0
    577. Rob K.
    Stayed for 3 great nights last weekend and had a great time.

    The service is friendly and professional with lots of thoughtful touches, and the modern design features (for those of us who like that sort of thing) are a good balance of design and comfort - was great reading a book in the sunny little couch alcoves in our corner room.

    Also used Shazam to buy a bunch of the songs they have playing in the lobby.

    Finally, the location is also convenient for the central business area, mainstream shopping and it's right next to the SFMoMA.

    14/05/13 | Link | Rating: 5.0
    578. Cara L.
    Picture this: A frazzled Clevelander stumbles into the lobby at 11:30pm in old leggings, a baggy shirt, with flat hair and sleepy eyes from flying all day. What is she greeted with? Bumping techno music trendy people and a nightclub vibe.

    I think the record skipped. Welcome to the W San Fran.

    Besides totally embarrassing myself, this place rocks. Once I found the check-in desk, I was promptly helped with a smile, a free bottle of water, tums and Tylenol PM. An anxious fliers cocktail of choice.

    The rooms? Trendy, posh, modern and cozy all at the same time. I slept like a rock in the super cushy beds, lounged in the robes and fluffy towels and loved the huge showers with adjustable heads. And yes, they actually worked. Don't you hate it when you get into a hotel shower and the water pressure either darts your skin off or trickles on you with no force at all? W has it right. I also thoroughly enjoyed the bath products, immediately forsaking my own to use Bliss all week. Love.

    As far as the rest of the hotel goes, the workout center is spot on. I got a run in on their high-tech treadmills (fans and TV with touch screens), and glanced jealously at the luxurious pool. Of course, I forgot my swimsuit. They also leave out fresh, green apples in the morning with citrus infused water and candies at night. Cute, right?

    And don't forget the free Acura shuttles around the city. You heard me. No waiting for a cab, just jump in one of these bad boys and get your tourism on!

    The only thing I wished this hotel had would be a little shop to grab nibbles and essentials. I looked all over for one and could find nothing, then journeyed out to find a CVS or Walgreens which ended up being closed. Oh wells. I still felt pretty damn cool/lucky to be staying there. Go W!

    11/07/11 | Link | Rating: 4.0
    579. Pom M.
    Stayed here over the weekend and had a great trip. The room was nice and clean. I'm used to larger rooms but since it was San Francisco I understood. The elevators were fast considering we were on the 29th floor. The shower did lack some water pressure but it wasn't bad. Overall it was a nice hotel and a nice pleasant stay. Oh, I did like the charging station on the table. Came equipped with plugs for virtually every device.

    04/11/13 | Link | Rating: 4.0
    580. Justin G.
    W hotels are my preferred chain when traveling in the U.S. They offer that chic boutique feel that I have come to love and at a price lower than much of their upscale competition (though it is still pretty pricey)

    The rooms at the W in SF are nice, clean and modern like their other locations. I came here with a bunch of friends and were all pleased with 2 rooms we had. The lobby here kind of doubles as a nightclub on the weekends which is pretty cool, and the staff here was super helpful.

    Check-in was a breeze and the front desk staff was more than helpful in getting my starwood number so I can get my benefits and points tallied up. Our corner room was pretty big and was even better cause I got it as a free upgrade. The bathroom was surprisingly spacious and we had a great view of the city.

    But there is one this which totally killed the experience and that is their outrageous parking fees. $55! 55 bucks is way to much to park a car even in SF. To be honest, I think parking along with wifi should be thrown in for free especially when most guests are paying $300+ per night. I understand that the guest who stay here are probably not looking for the cheapest deal possible but really $55 bucks??? thats not even funny.

    If your looking for a nice trendy stay and don't mind paying the extra $$$, this is the place for you.

    20/08/12 | Link | Rating: 4.0
    581. Danny V.
    The W is a great hotel, and has been for a very long time.  We stayed in an amazing room with a spectacular view of the city.  The service was top notch and they really go out of their way to show you a good time.  The room itself was a bit worn and needed some love and a bit of cleaning.  I addressed this with the staff and they were quick to fix it and send up a bottle of champagne and some chocolates to make up for it.

    The car service was extremely useful and it took us several places very quickly.  The only star I'm deducting was for the guy's hailing the taxi's trying to put us into sedans that were 5x the cost of the taxis even when only going a few blocks away.  I also let the hotel know for future reference but never heard back about that.

    One last note...parking your car here is expensive so be prepared to pay, I almost think its best to just rent a car as needed in the city rather than at the airport.

    30/12/11 | Link | Rating: 4.0
    582. Benjamin T.
    The W holds it's reputation well here at the SF location. My experience was a bit disappointing - we were in town for a Giants game and wanted a good after-party hotel -

    The feel of the place is odd - a bit cold and detached; the view from a high-floor room however deserves 5 stars. I spent most of the time in the room not spent on the floor or in the bed on the smartly designed window-seat - I love the view from high up. I believe we were on the 29th floor.

    The bar was empty and boring, but well-stocked with hard to find high-end liquor. The staff was nice but the overall experience was lacking.

    It strikes me as a hotel for solo business trips, not romantic getaways or party trips.

    10/05/13 | Link | Rating: 3.0
    583. Gabi M.
    I stayed at this W again recently for five nights and had a fabulous stay.  I see my last review is from over a year ago, so it's time for an update, but honestly, not too much has changed.

    The front desk people were welcoming upon my check-in and upgraded me to a corner room on the 10th floor, which was super nice.  I think they looked at my pregnant belly and wanted to do something nice... I'll take it!

    My room was great... modern in decor yet comfortable.  Super clean too.  I liked that my room had a little corner sitting area, a comfortable desk, and a spacious bathroom.  I still love the Bliss bath products too.  My only complaint is that there was no shelving space.  I unpacked on a bench and utilized the closet.  It worked just fine, but shelves would've been nice.  I can't complain too much though... I slept really well in their super comfy bed.

    I didn't take advantage of the workout room this time, but I did treat myself to a pre-natal massage at the spa... It's expensive and there isn't much of a space to hang out in, but the massage itself was great.

    As other yelpers mentioned, the lobby is still a swanky, happenin' spot to hang, and their Acura shuttles are convenient.  They were doing some renovations during my recent stay, so in-room dining was not operating, but they are located within walking distance to plenty of dining and shopping options (and the Yelp office too), so that wasn't a huge deal, and they did have a mini-bar in the room for my late night pregnancy cravings.  

    Bottom line: thanks again W-SF for another fabulous stay.  I'm still a fan and hope to stay with you again on future visits to SF!

    19/07/11 | Link | Rating: 4.0
    584. Martin R.
    Stayed here for 1 night whilst in town. The staff were fantastic!! Super friendly and made us feel right at home! Make sure you get a high floor room as the views are fantastic!!! Would def stay here again!!!

    29/11/13 | Link | Rating: 5.0
    585. Jessica T.
    I love hotels by default.

    Mostly cause they are ten times cleaner than my room, and there is something inherently incredible about taking a long bath or shower at a hotel after a long day and bundling yourself into their provided robe  - before settling into soft cotton sheets with the remote.

    I've visited a number of hotels in the Bay Area with friends and family - since living in SF - and the W is definitely up there as one of the most fun and pleasant hotels to stay in the city.

    Location wise - The W is in a prime spot. Not right in the middle of Union Street - tourist central, but still close enough to all of the action, right by SFMOMA, Jewish Art Museum, MOAD, YBCA, and Yerba Buena Gardens.

    The lobby is something else. Usually bumpin' groovin' beats and boasting chic-ly dressed business men and women, and trend setting individuals, lounging on their low slung seating, while sipping on grapefruit infused water, biting into complimentary Granny Smith green apples, and sampling purple M&Ms - the W is the kind of hotel that you don't need to leave for a good lounge-y time. Check-in even despite their restaurant renovations was smooth this past week and their main desk was extremely receptive and efficient.

    Though I never had a chance to use their fitness or pool facilities - I appreciated  how accessible they were.I also was impressed at how secure the elevators were - with people having to swipe their cards before heading up to their floors. In between elevator card swiping - I found myself busting out dance moves in the moving elevator to their catchy music.

    The room was not only spacious, and well decorated, but I loved how zen it was. From the low bed, to the window sill seating, to the well designed desk and TV area, I couldn't wait to head back to my room each night. The Bliss beauty products were such a lovely touch. My hair has a nice glean to it - thanks to their shampoo and conditioner - and my skin has been silky soft - in part to their face-wash and body wash.

    If friends were looking for a swank centrally located hotel - I would suggest the W without pause. I found the rooms inspiring when I needed to get some much needed work done, warm and comforting when it came to sleeping, and I loved that all I needed to do - for some fun SF conversation was head on down to the lobby and just sit.

    Trust.

    01/07/11 | Link | Rating: 5.0
    586. Clara Y.
    What a beautiful hotel! My BF and I stayed here for a weekend. The lobby area is very club-like. There's the fancy TRACE restaurant, a bar, DJ booth, and a lounge area. I loved it especially because they were playing EDM!!! WOW, the rooms are very modern and clean-breathtaking view of the city! We didn't get a chance to use their pool/gym, but we walked around-very nice! Great service, beautiful hotel, fun atmosphere. We want to go back!! :D

    09/08/13 | Link | Rating: 5.0
    587. Andrano C.
    Alex was amazing he took care of us it really made her night memorable thank you so much for really treating us like family totally appreciated my wife is a excited!

    11/11/13 | Link | Rating: 5.0
    588. Julie E.
    I love W Hotels. The modern decor and clean spaces really appeal to me. I was in town alone for a conferene. The location is just a few blocks from the Convention Center so super easy to get around. I had to book a restaurant for the group I was with and the Concierge recommended a few places and I was able to make an informative choice...and it ended up being the right one. We had a great time, great food and drinks and intimate enough for 8 people.

    I

    29/12/12 | Link | Rating: 4.0
    589. Don B.
    The W is cool.

    It's cooler than me.

    It's, like, Don B cool circa 2003 - with ambient tech playing in the elevators, a DJ at happy hour, a party in the lobby at all hours of the night, crazy mood lighting, a glowing Buddha statue in the room, inspirational quips posted on various thingamajigs around the space, and all sorts of bedazzled design things.

    Mind you, this hotel is not 2003 - it's current. it's hip. It's awesome if you want to party with the cool kids. The Whatever/Whenever service (aka a cool concierge) is neat, and the views from the upper floors are fantastic. While Don B 2003 wanted the party to never end, Don B 2011 usually hopes his hotel room is a sanctuary from the party. A place to escape and relax. A safe haven, so to speak. And while that's sort of the case at the W, I can't help but feel like every time I stay here the party is following me around like a lost puppy. A hungry one.

    I wake up in the morning after a night of debauchery, and as I step into the elevator it seems that the party has already started again... or never stopped (which invokes flashbacks of desperately trying to fall asleep in the chillout tent at 7am while I'm waiting for my ride to sober up so we can leave). At least I feel totally natural wearing sunglasses in the dimly-lit interior at any given hour of the day. It almost feels mandatory.  

    I can't really knock the W for being so cool. It always weirds me out to see random business travelers staying in this hotel. You would think that the de facto age limit here would be 21 at the low end and maybe 40 at the top-end. Okay sorry Kevin N... maybe 45. The W is IDEAL for hip kids to stay in a posh, design-forward hotel right in the midst of SOMA's excitement.

    The staff here has always been awesome to me. They are friendly, on point, and take their job as seriously as they need to without being bitter (as hotel staff can often be). While I can say that the regular Westin a block up is a bit more my style (elegant but businesslike - a place to get away from the party that I snuck out of - Irish Goodbye style - at 2am), I really dig the W.

    It reminds me of how cool I should still be. Dammit Don B, keep your game up!

    11/07/11 | Link | Rating: 4.0
    590. Bill B.
    Great energetic helpful staff, stunning renovation, cool tunes in the common areas, rooms have an elegant Asian accent, great location. I will stay here in my next visit to SF, Cali

    18/02/12 | Link | Rating: 5.0
    591. Diana V.
    This review is strictly about the bar and meeting room areas.

    I've attended so many events at the W over the past few years, that I've lost count. I especially love the events that are catered -- from the mini sliders to the veggie platter -- to the delicious wines and cocktails, the W SF has it covered.

    Service is always speedy at the bars, and the front desk staff are happy to show you the way to your event, should you happen to not know where you're headed.

    Can't wait to room at one of the W Hotels one day!

    21/10/11 | Link | Rating: 5.0
    592. Carlos A.
    If I designed a hotel, it would look like the W.

    Anywhere I go, I'm always impressed by the W hotels.

    I decided to get a room here one weekend despite living here and I was not disappointed. The staff are very helpful and I love their free car service. Once I checked out they took me home for free, thus saving me a $20 cab ride.

    The room was about $200 a night on a Saturday night in a corner facing the bay bridge.

    As with most hotels the room service food was expensive. An omelet was about $15. It was decent and I don't think I'd do it again, but I had never ordered room service and figured it was a nasty day out and I should try out the whole room service thing.

    I was a big fan of the Ipod speaker hook up and flat screen TV in the room. Way to keep up with the times. Other hotels definitely need to learn that lesson.

    I'd DEFINITELY go back to the W.

    17/12/09 | Link | Rating: 4.0
    593. Cherie T.
    I'm not going to say this is the best hotel I've ever stayed, but I like it enough where I would come back and stay at this hotel again.

    This hotel is definitely on the trendy and hip. The lobby is furnished w/ trendy sofa and chairs along with some clubbing music-ish going on. Definitely not your typical classy hotel w/ the instrumental music playing in the background.

    From the time you stepped into the elevator till you get off on your floor, you can see that the decor of this hotel is oriental influenced. You got the 3-D sakura tree inside the elevator - very trippy. Then as you walk out, you see these lantern art picture posted on the wall. And once you're in the room, there's a little small buddha that changes color to help meditate and keep your emotion calm and at peace.

    What I like about this room is how they have a cushioned window seat where you can sit and relax and enjoy the view.
    And the bed.. O.M.G. SUPER comfortable!!
    I also like their bath set products from bliss - the lemon & sage scent sure made it soothing

    oh and like all hotels they have their beverage / snack bar where you can purchase...but here they have an intimacy kit...thought that was interesting.

    I also like that they give complimentary coffee at the cafe. So that was neat. Oh and complimentary water by the front desk.

    This hotel is clean. The service is great. The location is perfect for those who are in for business trip.

    I'm not sure how much the room is for a night since i didn't pay for my stay... but I'm sure that it is NOT cheap due to the location and the name of the hotel.

    06/11/09 | Link | Rating: 4.0
    594. J T.
    Worst experience ever. NYE 2013/14, "VIP" line wraps around the block. Standing in line from 22:05 to 22:42, and we're only half way through the line.

    Instead of scanning the barcode on the tickets, they're reading through a printed list of all the names who bought a ticket (easily on the thousands) and manually marking them off with a pen.

    Get your act together. Your hotel is a joke and you would know how to organise a piss up in a brewery...

    31/12/13 | Link | Rating: 1.0
    595. Ada C.
    I stayed here for a few days with my family a few weeks ago. I stayed at the W Hong Kong a few years back and I absolutely loved it, so I decided to give this location a go.

    The service was great, which I'd expected. When I checked in, the girl at the front desk gave me a room upgrade, which was really nice of her. The room had a fantastic view of downtown SF and of Bay Bridge. But I was kind of disappointed in rest of the room. It was really small and the beds weren't great either. There wasn't enough light in the room and the bathroom left something to be desired. But, the lobby and the bar downstairs are really nice and modern. I also loved the Bliss products they use. I probably wouldn't stay here again though. I much prefer the Westin St. Francis just a few blocks away and it's also a Starwood Hotel.

    03/02/13 | Link | Rating: 3.0
    596. Cristin M.
    I was pretty appalled by the behavior of one of their employees here. There was a large group of us headed upstairs in their lounge.  My boyfriend purchased four beers downstairs for $38.00 (+tip)... a little pricey, but whatever.

    We headed upstairs with our drinks to bring to the other two guests we purchased them for. A man came running upstairs behind us and accused us of sneaking them in from outside. He tried to confiscate our beer!

    I told him that he was out of line and that we had just purchased them from downstairs for a whopping $38 dollars. He insisted that we hand over the beer as someone told him that we had just brought them in from outside.

    I refused! and told him to go ask the bartender downstairs. What kind of a scam is this?  He had no interest in validating the story and was grabbing it out of my hand.

    Luckily my boyfriend found the receipt in his pocket.  I told the guy he could buy us another round for making such an incorrect accusation and embarrassing situation out of this.  He told me there was nothing embarrassing about it and that no one had seen this and just walked away.  

    Nice hospitality.  I would never recommend nor return to this establishment.

    10/10/12 | Link | Rating: 1.0
    597. Vanessa B.
    This W has a very energetic lobby and fantastic vibe, especially for SF.

    The rooms are well decorated and very spacious, with great views of SOMA and downtown.  The only negative is that parking was $50 a day, outrageous!  But the hot chocolate and water bottles they give you on your way in and out take the pain out of the price tag.

    My mom visited the Bliss spa and said she had one of the best massages of her life.  This is definitely worth a visit if you are staying in Boston, especially if you can get it on Starwood points!

    12/02/13 | Link | Rating: 4.0
    598. Peter D.
    I still love you. But there are a couple things that need fixing.

    1. Get some blackout curtains. I'm still on East Coast time, and I'd rather not be waking up with the sun every morning.

    2. The pool only has four, weird, uncomfortable non-lounge chairs. Sure, I only have three weird, uncomfortable friends, but what if other people want to hang out too?

    3. My key keeps not working. And then I have to go get another one. I don't like doing that.

    You're lucky there are apples everywhere, and that the Acura Experience is here for me.

    04/09/11 | Link | Rating: 5.0
    599. M C.
    Beware of 'complimentary' bikes.  A flat tire left me stranded four miles from the hotel.  Hotel staff did not respond appropriately to this issue.

    There is also extremely noisy construction going on next door to the hotel.  Hotel staff will claim they have 'no control' over it.  That may be true however daily room rates should be adjusted accordingly for the inconvenience.

    10/10/13 | Link | Rating: 1.0
    600. Candace L.
    I've been a bit torn on my review for W San Fran - I stayed here for a couple nights because I wanted to be in the Union Square area for the Nike Women's Marathon.

    I was on the 31st floor in room 3109 - right near an ice machine, which was my request.

    However, each night was quite noisy and it was not due to the ice machine. The walls are very thin and I could hear every word of every ones conversation in the room next door, below me and outside the hallway. I could hear whatever they had on their TV, their phone ringing etc. and at one point "Call me maybe" was playing for a really long time - I love the song, but not in the middle of the night when I'm trying to get a good nights rest. It was certainly the most noisy hotel I have ever stayed at in San Fran.

    I did email the GM a few days before my stay to request the tub be filled with ice for an ice bath after the marathon and when I returned to my room, this was done. I really appreciate them reading their emails and request and following through although I did not have a reply to my email the request was seen through which was very nice.

    I had asked for early check a few days before my arrival and the morning of since my flight was arriving early and I knew I'd need to rest up before the marathon  but unfortunately I was not called until 3:30PM to tell me my room was ready - so much for that!

    There is Fiji water for $5 a bottle in the room or a bottle of complimentary water which was nice, I was able to fill my water bottles for the marathon the morning of.

    The kitchen is not open 24 hours everyday, however it is on the weekends - good to know! When you need to eat something small very early.

    One of the staff members in the lobby on Saturday morning must have woke up on the wrong side of the bed or she was just a bitch! being a card holding member of the same club, I have no problem saying so - but I had been up since the crack of dawn, to my parents house, to the airport, taken a shuttle, train and taxi to get this hotel and when I asked her for directions to the NWM expo in Union Square (which the lobby staff should know if 25,000 people are racing in it tomorrow, and many staying at their hotel) she kept asking me for an address or location. I told her it was in the center or Union Square and if she could direct me there - she rattled off directions once as if I lived in San Fran and knew exactly where I was going, when I asked her again to ensure I heard her correctly she got totally pissed off and irritated. Which is just ridiculous - it was first thing in the morning and no one else was checking in, so for her to kindly provide me directions when I'm asking shouldn't have been such a big deal. Starting off my stay here with this attitude and then calling me after 3:30P for my check in - did not leave a good taste in my mouth.

    I probably will not be staying here again. I did like the privacy and key card access in the elevator so any old random isn't allowed on to sleeping room floors.

    The lobby was ok - I sat there for a moment to move some stuff around throughout my bags before leaving them with the bell desk.

    It's also easy to grab a cab right out front. They are right next to SFMOMA which is nice but I wasn't overly impressed with any aspect of the place.

    18/10/12 | Link | Rating: 3.0
    601. Colleen B.
    This hotel should be renamed: HIP = Hot Important Place

    Upon walking into this place on a Monday night at 10:30 the bar was PACKED.  The Bar is basically connected to a medium sized lobby so it all sort of meshes together.  When approaching the front desk I didn't know if I should tell them my last name to check me in OR hop up and dance on the top of the bar!!!  Let's just say KASKADE (ahhem look @ my profile) and Deadmau5 were playing as I was in the lobby.  Score!!

    As first after a LONG trip from FL to CA I was looking for a nice relaxing evening in my hotel room but this did not seem like the place to make that happen.  However, when I approached the check-in desk the young lady Abby, told me to await the arrival of the Manager.  Huh?  I was confused.  I just wanted to lay in bed.  But apparently the hotel was over-booked or some extended their stay and could not be turned away - I didn't really care about the story, I just wanted a resolution.  

    The resolution was that I would stay at a sister hotel a few blocks away (all costs taken care of) and the next day I would be able to check in.  They supplied a letter for the hotel, cash for a cab both to and from and walked me to the cab.  Everything really only took an extra 30 minutes but then I had to unpack at the other hotel and repack in the morning and come meet everyone in the lobby I was "supposed" to be staying with at the W.  So was it convenient? NO!  Did they handle it the best way they could, YES!  As I am HUGE on customer service I was very impressed with the way they handled the situation.

    When I returned the next morning I was able to leave my bags and confirmed there would be a room available to check into later that afternoon which was perfect as I was working all day.  They told me they had one of their best rooms available for me and hope that I enjoyed my stay.  They also called to confirm my room when it was ready to check into.  And then the next day I even received an email from customer service which I just thought was so thorough!  I was very impressed.  

    ROOM=AWESOME!! I felt like I was walking into a 33 year old's posh college room! Mirrors everywhere, HUGE lush sit in windows, 2 of them and a corner set of windows overlooking the lit up BEAUTIFUL city of San Fran!!  Baby blue, light beige and touches of teal and green made for a relaxing setting.  Can we say SWEET desk setup with a wood foot massager underneath, heavenly touch!  The room was so beautiful with so much room which was so nice since I was there for the week.  

    My first evening there was even a more awesome personal touch to apologize for the issue upon check-in.  There was a personalized note apologizing as well as some yummy treats, nice!!!

    Since my flight was not until late afternoon on Friday, I requested a late check-in and that was not a problem which was very much appreciated.

    20/01/10 | Link | Rating: 4.0
    602. Mary T.
    "I'm not cool enough for my hotel."

    I texted this shortly after checking into my hotel where I'd made the mistake of entering on the corner and smack dab into Trace, the lobby lounge/club/restaurant. I immediately felt out of place; if I was in a cartoon, the blaring music would've bitch slapped me as I walked through the door. As it is, I felt like I should have slapped on heels and a mini before dragging my suitcase through.

    Admittedly, I'm not the W's demographic. I don't look for my hotel to be a hot spot or destination, but a place that provides comfort, convenience and where I can feel relaxed when I am there. So, why did I choose it? Location, location, location. The W is across the street from the Moscone conference campus and has good transportation options.

    While I didn't love the W, it is a solid property - well kept, nice amenities, comfy beds and friendly, professional staff. In addition to Trace; the hotel sports a spa and fitness center with pool - the latter two are tiny in comparison to the hotel size. As one would expect, the rooms are modern with all of the necessary bells and whistles. My favorite perk was the free bottle of water as opposed to the $5 minibar option of Fiji.

    Aside from the ambiance, what I didn't care for was the following:
    * Scent sticks in the elevator - nice in theory, but just too darn strong. I think I sneezed at least once per ride.
    * Having to use my room key to access my floor 24/7. Dig it out before you hop in the elevator or else you'll be going for a nice ride. I assume it's because so many come here just to party.
    * Lack of free wifi in rooms and terrible signals to boot. When I did pony up for wifi, it was a total waste of money (thankfully my not mine); I could barely work wirelessly or connected. In their defense, they did quickly replace the ethernet cord.
    * Fancy alarm clocks that have a clock face and not a nice big digital display. I know it doesn't go with the decor, but when I wake up at 4am, I don't want to think or squint, I want those bright red digits in my face.
    * Desk lighting. I think it's great my corner room had a desk, right by all of the windows and outfitted with four outlets. What wasn't great is that I sometimes work after dark and with the only nearby option being uplighting, it was a pain. Especially, since I couldn't get a wireless signal and had to plug in.

    Bottom line: Totally fine hotel, but this chain is not for me. For the money, I'd rather stay somewhere I can relax and feel comfortable.

    TIP: If you're jonesing for something sweet, order the plate of cookies from room service. For $8, you get something like 8 medium-sized cookies. Perfect for a late night snack and early morning breakfast.

    03/10/12 | Link | Rating: 3.0
    603. Katy H.
    Secretly I know what W stands for, but I'd like to think it really stood for Wow. Or Woah. Maybe even WOWZA!

    The W has left me spoiled. I've stayed at a number of hotels in SF. In fact, my parents live here. What's better than staying in your own home? You guessed it, the W Hotel!

    The rooms are swanky and spectacular. Right now I'm sitting at a giant, cozy, modern desk while looking out a window on the 27th floor. Ok, admittedly I'm looking at the computer monitor... but if I look left, BOOM! I see beautiful buildings, I see the entire Bay Bridge, heck - I even see Oakland! If I were up another 2 floors I might even see my old hometown, Pleasanton. Or... maybe not quite that far. But you catch my drift!

    If I could buy the bed and the bathroom fixtures for my apartment, I would. I also love the spa-like color schemes and the Asian influence. What's better than a glowing Buddha in your room? Exactly!

    To top it off there's a really popular bar downstairs, a giant lobby, and great concierge service. I love the wake-up call feature but really loved the offer that they'd call back 10 minutes later just in case. It doesn't get better than this!

    03/02/10 | Link | Rating: 5.0
    604. Kristin M.
    This spot got extra points from me on check-in, when I found out that the desk guy is from my hometown of Silver Spring, MD and went to high school just down the street from me. Sweet! Other high points include the cookies and coffee downstairs, and the happy hour featuring free wine and a perceptive staff member who filled our wine glasses up to the brim, without us even asking.

    The room was a wee bit smaller than anticipated, like, basically the size of the bed, but no matter! Everything was clean and tidy, room service showed up every day, and the wardrobe door that kept falling off its top hinge was only a little annoying. I also appreciated the courtesy car, which'll drive you anywhere for free (plus tip) within a 3 mile radius or so - just call the front desk twenty minutes before.

    Oh, and the location! How could I forget about the location! Great for tourists - right by the Embarcadero, five minute walk to the Ferry Building, down the street from San Fran's only In 'n' Out Burger. Money.

    18/11/11 | Link | Rating: 4.0
    605. Ray D.
    Cool atmosphere.  Great morning breakfast.  Very modern rooms.  They are a little small but nice.  I wouldn't mind going back.

    26/01/14 | Link | Rating: 4.0
    606. Lillian Z.
    We checked in on New Year's Eve, which is probably one of the busiest nights at the hotel. Still, within a couple hours of checking in, we got a phone call from the front desk to ask how our stay was and if we needed anything. We mentioned we had to pick up an item we left in the car with the valet. This hotel actually offered to get it for us so we could save a trip. The final and best surprise was that when we returned from our dinner at the pier, we came into our room to find a bottle of champagne given to us complimentary from the manager! It was a great surprise! Overall, the stay was better than expected. We would highly recommend this hotel to friends.

    04/01/14 | Link | Rating: 5.0
    607. Scotty C.
    I recently had the pleasure of spending the better half of a week at the W Hotel.  As I arrived from the airport, the cabbie informed me he did not accept credit cards.  What?  You're giving $50 rides from the airport and don't accept cards.  Is it not 2013?  I digress, the reason for the rant is to let you know that the W does have an ATM on the second floor of the lobby.  Unfortunately, I think it cost me a bourbon on the rocks in fees.  I'm sure the "no cash" policy is some sort of sham, but I was more interested in settling into my room, so I settled up with the driver.

    The front desk staff was top notch.  On a side note, I must say that I am getting sick of the guilt trip hotels give you about going green and offering to clean your room every "other" day to save energy.  I didn't pay all this money to make my own bed!  I understand they are required to ask, but why should I have to feel bad about having my room cleaned daily at a luxury hotel.

    I made my way to my room to finish watching the football game ASAP.  My scheduled programming was already in progress so I grabbed the remote and jumped onto the plush bed.  Immediately, I noticed that how heavenly the beds were.  Sleep was not going to be a problem at the W.  After the game, I turned into Gordon Ramsay to do some Hotel Impossible investigation.  I had already decided the bed was up to par.  The decor, way better than your typical higher-end hotel.  Everything you need lives on the built in wall cabinet.  Mini Bar, snacks, phone charging station (with most common phone charger types... no iPhone 5 connector though), tv, desk, dvd player, drawers, and office supplies.  As we all do, I had to check the mini-bar menu to make sure I knew what was off limits (best to find this out before alcohol sets in).  Don't be fooled by your 1st glance.  One might think that those bottles of booze on the counter are reasonably priced for a mini bar.  Turns out, that is for the airplane bottle size in the fridge.  The pints are 50 bucks a piece! Whoa, might as well hide those in the drawers to decrease temptation.

    The hotel isn't the most luxurious I have been to, but I felt more than comfortable during my stay.  I found out later (after visiting another room) that I was missing the Buddha light (mentioned in other reviews) and some other things on the desk.  I can live with it, but that should have been remedied after my first day.  Instead, I never had a glowing Buddha watch over me as I slept.  Thankfully the basil and lemon bath products made up for it.  I think they might be my favorite hotel soaps thus far... if that's even a category.

    23/01/13 | Link | Rating: 4.0
    608. Michelle T.
    This place is definitely overrated. I am a platinum SPG and have stayed at plenty of hotels. The decor is ugly. The rooms are small and outdated. The decoration is a mixture between eastern Asia and the carribbean. I will never understand it. I was never greeted warmly at check in and never felt like they appreciated my stay. The staff at the bar are unattentive and do not care care whether they give good service. Please save your money and stay somewhere else.

    03/11/13 | Link | Rating: 2.0
    609. Marc C.
    Glowing Budha in your room, Yeah.. do I need to state anymore than that???

    Eclectic and modern finishes mixed in with very hip and trendy bars give this hotel 4 stars from me!  Very comfy bed (Thanks I almost over slept a work meeting my 1st day in SF)  Room was very modern, very San Fran, I had a great view of the Golden gate bridge and lobby was a great hang spot with decent music and neon lighting.

    Thats all I remember.  I would def hit again if back in SF. Seemed very close to everything I was there for.

    04/06/12 | Link | Rating: 4.0
    610. A I.
    The W San Francisco made every effort to provide outstanding service to my wife and I on our honeymoon. THEY MADE IT EVEN MORE SPECIAL AND WE ARE GRATEFUL FOR IT.

    We were blessed to have had Gordon as the concierge, who was incredibly awesome at his job. TRULY HELPED US! Went out of his way to make our stay even more enjoyable. He was reliable, respectful and helpful. Can't say enough about him.

    EVERYONE at the front desk was also GREAT! Claudia and Jimena started things off with amazing service to begin with - and it was all EXCELLENT from there. EVERY PERSON TREATED US WELL.

    GREAT JOB WITH EVERYTHING W SAN FRAN! YOU ARE DOING A GREAT JOB!

    17/07/13 | Link | Rating: 5.0
    611. Zoeboe D.
    I really am not sure what the hype about this place is. First they didn't have the room ready for hours after the check in time. If this had been for a regular business trip, fine, I can give you my bags, go to dinner and come back. But no, this was for a bachlorette party, which was conveyed to the hotel management. We needed to be able to get into the room early to decorate.

    Second, we had someone call in a noise complaint. Seriously? We barely had the music on. And this is SUPPOSED to be a party hotel. That's why there's a big ass rave going on in the club downstairs.

    Finally, the shit they decorate their space with feels kinda cheap. Like you decorated everything with an Ikea catalog.

    The only saving grace was that we had an awesome server, who was fabulous in the club area downstairs. He was very nice, courteous and fun.

    01/07/13 | Link | Rating: 2.0
    612. Kom A.
    Had a great stay here.  Clean, modern, cool vibe.  Staff was very courteous and accommodating.  Brunch was great, drinks at the bar were solid if a bit unspectacular. Just careful with parking around the area as the SFPD are real putos and they will tow your car if the meter is blinking, and you'll have to pay $500 to get it back

    28/01/14 | Link | Rating: 4.0
    613. Siv L.
    Stayed here for a few days and thought everything was overall OK. The hotel lobby, restaurant, lounge are very much like a club and always has blaring music during happy hour and beyond.

    The service is quite good, however. We complained about some stains on our duvet and it was replaced that day, we received follow up calls regarding its replacement, and a fruit platter to help make up for it. However once we called the head of styling to ask a few questions, her number didn't work and she never responded to emails.

    Complimentary car service drop offs in SF from 12-7PM was quite convenient. Parking was absurdly expensive ($50 + tax/night) and hotel internet was $15/night. Hotel room TV was a bit small. Cute Asian/Buddha/zen like decor.

    Overall, the experience was just OK. Would probably stay at a different hotel if back in the downtown SF area.

    17/06/12 | Link | Rating: 3.0
    614. Richard P.
    I've stayed here several years ago and thought it was a great experience, but honestly it was so long ago I can't really provide many details.

    However as a relatively new resident to SF I have visited several times to grab some drinks and dinner. The W is a nice spot, but the drinks can be quite pricey (which is expected).

    Food:
    I have had the burger and it was quite good. It was very flavorful and tasty. Our only complaint was that it wasn't cooked the way we wanted. As a party of 3 we ordered 1 rare and 2 medium-rare, but all came out medium-well to well done. Luckily the burger was nicely seasoned, because we still enjoyed it. I can't imagine how delicious they'd be if cooked correctly!

    05/05/13 | Link | Rating: 4.0
    615. Damien S.
    Don't you dig how the rooms draw the thin line between W style and a Bangkok Dangerous South Beach massage parlor for hippie Soul Train dancers? Just me? Lies.

    When I die, just lay me to rest on your bed. The one in 722, just because I know you're busy and that room gets good light. Be they anything but incandescent or asexual. Rawr.

    The last visit offered the only snafu to my double-yew: while checking in with peers, I was told my room wasn't ready. All good playa, mo' time fo' the lobBAY! An hour passes, and we decide to explore - the front desk offers a call when the room is done. "Here's the celly," I whisper creepily to the front desk attendant. She smiled because she had to, and our crew went exploring.

    Cut to seven (¡Siete, mis amigos!) hours later and still no words. I've got my laptop with me, which has since served as a pillow, a riot club shield, a back brace and a mobile computing device and I'm still kicking plane stank in clothes I planned on disrobing and burning in my room. What gives? It's now five hours after standard check-in.

    I stopped by the front desk asking for an update, and they about seeded my pumpkin with apologies. It was like cheese in the mouse hole! And to add insult to injury, my original room was assigned to another guest, leaving me corner-free when promised the wraparound Shangri-La! So shocked, I almost irrigated the ol' pitching crow. For those keeping track, that's THREE absolutely made up metaphors. You're welcome.

    Net-net: a comped cooler of beer, nuts, pretzels and candy, along with a hand-signed apology, to make up for the inconvenience, as well as a prompt reassignment the next day. Speed bump is a speed bump, but the rectification was smoother than the Acura Experience.

    14/12/11 | Link | Rating: 4.0
    616. Mems E.
    The W hotel is the best hotel in the city hands down. I know that there are many beautiful hotels in the city with a lot of history but to be honest, they are dated and older so the rooms and bathrooms do not always look so clean. I stayed at the Ritz last year and that hotel is suppose to be top of the line, but I would say The W is way better.
    The staff from the valet, to the front desk, room service and bartenders are very friendly and helpful. The rooms are modern, clean and nice.
    The hotel lobby, restaurant, even elevators are beautiful.
    The most amazing part about our stay is that they found out that my husband and I were getting married the day we checked in, and since they had the room they upgraded our rooms and even had a bottle of champagne on ice with a card hand signed by the staff congratulating us. WOW! We felt the love and appreciated it so much.
    I cant wait to stay here again! Thank you W!

    25/11/13 | Link | Rating: 5.0
    617. Kat G.
    This hotel was amazing in all respects; the service, room quality, and location were all perfect.  

    They have a really cool (free!) service for people with allergies/sensitivities, where they replace all feather pillows and duvets with nonreactive/synthetic types which was a really nice gesture.

    We were able to walk to much of the cool stuff downtown, art museums, restaurants, etc. For places we couldn't walk, the driving service they have is fantastic, and saved us a ton of money in the transportation department. Didn't eat the food so I can't speak to that, it looked good but was very pricey.

    Great service, amenities, location, vibe.

    13/04/13 | Link | Rating: 5.0
    618. Rebecca C.
    I have never stayed here, but must attest HIGHLY to one of their dishes available most hours of the day: Their pork shoulder. OH MY GOODNESS!!! I cannot stop dreaming about this dish. I come back to San Francisco and go there to eat.
    The W hotel has a comfortable loungy environment in which to spend time with potential clients, friends, or people you simply want to get to know better. And the service? AWESOME! The girls are super friendly and helpful.

    Go eat at the W Hotel!

    05/08/13 | Link | Rating: 5.0
    619. Marlene B.
    Met up with friends at the W bar.  Great locations have some great local wine or beer.  The drinks are pricey.

    07/12/13 | Link | Rating: 4.0
    620. Mark M.
    I like this W, I really do. Via SPG Platinum status, I've been spoiled over the past few years with some pretty sick upgrades (on a consistent basis). I didn't get much of an upgrade here, but that didn't stop me from seeing value in this property.

    Location: central to lots in SF proper.  If you don't know the area well, this is a good point to base yourself (to be able to explore).  Be sure to take advantage of the free Acura service (they take you TO, but not pick you up).

    We were in a Cool Corner Room.  Decent views.  Impeccably clean. Great Asian-inspired design with some fun features. Was surprised to see a normal old school tub (no walk in shower). Comfy W bed. Cool seating area (invoking a Bay Window, I'm guessing?).

    Great service, of course. We had bikes and they took care of them with no fuss (and for free).  The Living Room is hip (and often hopping) (HA). Lots of OOONCE OOOONCE, especially on weekends and late nights.

    As always, the Bliss products are heavenly.

    Now, the St. Regis is right next door and I spent a lot of time looking over (no, not spying!) and I want to stay there in the future.

    10/07/12 | Link | Rating: 4.0
    621. Teresa H.
    After emailing my complaints and concerns to one of the managers, I received a prompt response.

    Their customer service at the front of house and senior staff was and has been great.

    Good news is that the W San Francisco is scheduled for renovations come 2015 so that will address some of the room concerns I previously stated.

    Having your voice heard makes all the difference and perhaps is worth a second shot.

    22/02/14 | Link | Rating: 3.0
    622. H V.
    This W is decorated like the coolest club from three years ago.  The room is strongly perfumed: gag. I chose a high level room to photograph the bridge but the windows where filthy. Room service menu listed amenities that are no longer provided and no alternative suggestions were offered.

    Saving grace is W's beds, nice location and Sheraton's loyalty program.

    18/08/13 | Link | Rating: 2.0
    623. Adriana R.
    Great location and beautiful hotel. Front desk was also very nice and I love the bliss toiletries.  Buttttttt, the food is not good at all, the gym has a couple of machines and very rinky dink... And there is NO POOL!!! We were very disappointed about this and we like to travel and get in nice gym and swimming.  Also, if there's parties going on, the hotel lobby is packed, drink service is slow, and hotel guests get no preference on entrance to the events in the hotel, which is disappointing when you are paying $350 a night and spending lots more at the bar.

    17/02/14 | Link | Rating: 3.0
    624. X B.
    room wasn't ready

    layer of dust on the telephone in the room

    fingerprints on room objects from previous people staying in the room

    charged for movie that I didn't watch, previous room resident
    movie was see early in the day, I didn't check in till after 5pm

    charge for wifi

    08/02/14 | Link | Rating: 1.0
    625. Kevin R.
    Great bar on the second floor of this place...

    25/02/14 | Link | Rating: 4.0
    626. Anshel S.
    This is a great hotel, they are one of the few W hotels that actually has their lobby and elevators on the first floor. Shocking, I know.

    The rooms are great and the staff are incredibly polite. I''ve stayed here multiple times and every time my experience here gets better and better. Last time I got upgraded to a Yerba Buena Park view and when I lost my luggage tag, the gentleman at the bell desk was more than helpful with helping me find my bag.

    The only complaint is that the internet here sucks, really badly. Please fix this. :)

    12/07/13 | Link | Rating: 5.0
    627. Jen A.
    Stayed here for a friends birthday and stayed in two rooms with 8 of my close girlfriends. The décor was cute, however really random, Asian but modern? Kind of a hodgepodge of modern Asian décor. The view we had was pretty nice, it overlooked Yerba Buena Gardens. My friend brought a huge cake and they were able to keep it in their hotel fridge. The concierge and hotel receptionist are very accommodating, considering my friends and I like to be "wined and dined", when asked they provided slippers and toiletries promptly. It was overall a great place to stay in the city. 4 stars only because it can get better, isn't the best in the city, but for the price point, yes.

    02/02/14 | Link | Rating: 4.0
    628. Steve D.
    I'm an SPG gold member, but very disappointed with this brand.  First of all, as a gold member you're suppose to get perks, but we were waiting just like anybody else when checking in.  Our room was overlooking construction site next door, can't open the blinds at all, as of people working 5-10 ft from you, so much of upgraded room.  Room is tiny for the price you pay.  This hotel is technically category 6 by SPG standard, that means same as St Regis.  under 300 sq ft room to me can't charge their average 300-400$ a night.  Ritz Carlton's room at least double that size.  Valet guy told me to wait a second while he was chatting with other guest, and we were holding 2 kids and luggages and can't get in our car (he got the key).  SPG has quite a portfolio of hotels in SF, but to me Palace hotel is the only one that can call itself luxury hotel. SPG prices also too high compared to other brands.  I'm very close in changing brands to either hyatt or marriott....

    01/09/14 | Link | Rating: 2.0
    629. Jim P.
    A friend told me the W Hotel San Francisco employees were unprofessional. I agree. My stay was terrible and the management didn't care. AND I am a stockholder in the damn company. What jerks!

    21/09/14 | Link | Rating: 1.0
    630. Bryant M.
    I am clearly just not posh enough for this place.

    Don't get me wrong, the W is beautiful. And very European. And very swanky. And apparently THE place to be seen in SF.

    But that's just not me.

    I found all the employees to be a bit pretentious. I could barely understand anyone because they were trying too hard to perfect their nondescript Madonna-esque accents. This was especially odd considering how amazingly warm and friendly most everyone else in the city was!

    And the room service sucks. Big time. I ordered it for dinner two nights in a row, and it was kinda gross. And extremely overpriced - even for room service.

    The room, however, was beautiful and had a great view of the Bay Bridge! I wish the beauty had translated into more comfortable because I really didn't sleep all that well. Sadly, the mattress and the pillows just weren't great. Oh, and the wifi isn't free!

    Next time I'm in SF, I'll definitely stay at a trusty Marriott where the rates are more reasonable, and the people are more down-to-earth like me.

    #Wfail

    02/04/12 | Link | Rating: 3.0
    631. Regina D.
    The best eye candy I have seen in months, the hotel bar attracts a crowd that is young, cutting edge, and sharp. While the wait staff could be more friendly, it at least gives you material for a pick up line....?

    01/07/13 | Link | Rating: 4.0
    632. Benjamin B.
    Happy dance:

    -- That . . .*choke* . . . that freaken marshmellow monster masquerading as a bed. Once in, that thing is utterly impossible to get out of. Skin hunger much, Mr Monster? Let. Me. Go.

    -- Magic Eye hologram in the lift. I see the sailboat! Oh, you don't, ah, you don't see it? Maybe next time. Snigger.

    -- Every day I hid the entire supply of Bliss bathroom products behind the curtains just to see what would happen. They got replaced. Constantly. By week's end I had close to hundred of the little blue bottles of ointment and lotion and such. I arranged them into an artistic masterpiece and left them on the bed to let the maids know someone of significance had slept there.

    Sad limp:

    -- Finding myself the only one drinking vodka in the hot tub at 3am on a Friday morning, and not traveling back to my past to have wacky adventures as a result.

    -- Where the hell was my glowing Buddha? Everyone else seemed to have one. Still, I suppose my black-light Ganesh *was* pretty rad.

    -- Only finding out about the supposed 'professionals' in the 'lobby' after I'd 'checked out' of the 'hotel'. Shame.

    27/03/12 | Link | Rating: 5.0
    633. Brett N.
    Why 5 stars?  Because...wow.

      ---   ---   ---

    What can be said that hasn't already?  This is the trendiest, coolest hotel I have ever stayed in.  Upon entry, it looks like an upscale club on South Beach.  Legend has it that the hottest place for singles in San Francisco is inside the elevator.  It seems like a real psychedelic time in there.

    The room was such combination of sensory stimulation.  On one hand, it was a standard nice/upscale setup.  On the other hand, it felt like it had the touch of an indie mom and pop hotel...only one with a really nice budget.  I don't really know how to describe it, other than I wouldn't have changed a thing and absolutely loved my stay.

    The pool, spa and gym are all great amenities.  The gym is small, but consists of all new equipment.  The hot tub is an amazing necessity that delivers when you need it most.  The bed and pillows are pure perfection.  

    Lastly, the location of the W is right in the heart of everything.  It seemed like just about every destination (there were a lot of them) that we wanted to check out, were within a mile walk.  And since most of said destinations were restaurants, it's a good thing that we got some (but not too much) exercise.

    W stands for Winning.  Yep, I said it.

    14/03/12 | Link | Rating: 5.0
    634. Amy A.
    The rooms at the W are beautifully decorated and have accessories that seem to be Jonathon Adler, or at least in the same vein. The beds are comfortable, the towels plush, the mini bar is fully stocked. It's an amazing hotel. I stayed there for a week for business and my only real complaints are, 1) it seems like the maid had a hard time with the Do Not Disturb sign. If I'm taking a nap and I get woken up, I will choke a bitch. Because she was just doing her job, I refrained from taking it out on her but, seriously, pay attention to the sign on the door. 2) The location isn't my favorite. It's right next to the convention center, which is handy but everything else requires a cab or a walk to the metro.

    11/01/14 | Link | Rating: 4.0
    635. Svetlana K.
    This is a sexy hotel. I'm used to business hotels that seem boring in comparison. There's a very contemporary decor in this place, which my fiancé loves. But there's also lots of lights, flower touches, and colors that have now made me a huge fan of this chain of hotels. Great rooms and wonderful service! I love, love, love that we could see tons of firework displays from our window seat. It was a great place to spend the Fourth of July!!!

    05/07/13 | Link | Rating: 5.0
    636. Stephanie Y.
    All I'm going to say is FREE car service to anywhere in downtown San Francisco brought to you by Acura. Schweeeet. Did I mention the hip lobby/bar/lounge that immediately makes you feel like you are 10x cooler than you probably are? The staff is on point here, will the hellos and smiles.

    My room - luxurious, corner, king bed room stocked full of Bliss products. Yes, Bliss products. The bed was of course comfortable and the view (swooooonnn). That was the good, here is the bad.  Our room was next to the elevator shaft so we heard EVERY time the elevator moved. I was here for work so they picked up the tab but, if I was paying for this out of pocket I would have murdered someone at the fact that I was paying a pretty penny only to be next to the elevator.  You got used to the noise but, definitely not the most relaxing.

    The gym was incredibly small and though I didn't have to wait for a treadmill, I did have to wait to sit down and get my ab work out in. The pool was FRIGGID. But, props to you for there being a pool.  The location is perfect, close to the hub-bub but not quite in it.

    An added bonus was that it was my boyfriends bday and I must have blubbered that out one night. No, I actually did blubber that to the wonderful Acura driver.  On my man's bday we got a knock on our door. 2 free tickets for cocktails downstairs, a piece of chocolate cake and a handwritten note.  Wow W. Way to knock that out of the ball park. Did we feel special or what!

    Details my friends, it is all about the details.

    27/02/12 | Link | Rating: 4.0
    637. Emily S.
    DO NOT GO HERE FOR NYE. They had the VIP expedited line waiting for over an hour. The security guards had no idea what was going on. I've stayed in the suites here and had a great experience but I will be taking my business elsewhere. Theres a very nice Westin a block away.

    31/12/13 | Link | Rating: 1.0
    638. Erik M.
    I loved this hotel! It was an amazing experience. The rooms a really clean and smell very good with the reed diffuser in my room. My room was a corner room on the 22nd floor, and I great view of the bay bridge. The beds are amazing, and you just melt in them.

    The hotel's atmosphere is really chic and trendy, with neon lights and fancy design really makes it a fancy hotel. There also was reed diffuser in the elevators, with a 3d backdrop.

    The main lobby/bar/night club gets really active at night, with a DJ and many people come to drink, So it does get pretty loud, however rooms only start on the 5th floor, so noise does not reach.

    The staff is very friendly, and are always there to help.

    24/05/12 | Link | Rating: 5.0
    639. Daniel T.
    My girlfriend and I came up to the city from Long Beach last weekend for a last minute vacation to visit friends.  She got the room using her Starwood points and we were lucky enough to get a free upgrade (plus 4pm checkout what what), so we had a corner king wonderful.  The room was fantastic (the beds are soooo comfy) and had great views of the city.  We were so busy going out with friends that it almost seemed like a waste, but the whole room was free!

    One situation that specifically stood out to me had to do with the minibar.  When we got into San Francisco, our flight was delayed 4 hours and we ended up just crashing with a friend our first night.  Wanting to get him something, I took a look at the minibar, which included bottle of Patron and Makers Mark (not pocket-shots, but flask sized?).  The minibar menu said "Tequila $13" and "Whiskey $13" so in my stupidity, I thought to myself "Perfect!  The room was free and 13 dollar for these seemed actually like a good deal."  Well, after getting our bill, we found out that the menu was referring to the single-shot bottles in the fridge (which we didn't even know was there since we spent so little time in the room!).  The two bottles ended up costing over $100!  We called them right when we saw the bill to explain and to see if we could return them.  Instead of apologizing and saying that there was nothing they could do, they cut the bill in half.

    Since we were so busy doing stuff, we didn't take advantage of the hotel amenities, but I did notice a couple things:
    1)  The hotel is in the process of removing their pool and expanding the hotel, so no more pool :(
    2) During construction, the gym is located in a tent. (Note: I didn't hear any construction noises while I was there though.)

    07/03/14 | Link | Rating: 5.0
    640. Corey D.
    Hmm, I've never written a review for the W? I don't believe it! Perhaps it's because I feel like their page is so saturated with reviews why add one more, but I'll tell ya why:

    1. Recent renovations are sleek and stylish. Ask them why so much white, it's an interesting story.

    2. The lounge area upstairs is an incredible place to sit, relax, sip and chat.

    3. Finally made it to the pool/whirlpool area. Big, BIG fan of the cleanly kept area that's adjacent to the spa.

    4. Check-in is always easy peasy, and when my room had a closet the size of a refrigerator box (they didn't realize how much I'd packed for five days) they quickly swapped my room thanks to my SPG status.

    All in all, I'm a fan and can't imagine staying anywhere else when I come to SF for work.

    Boom.

    20/03/12 | Link | Rating: 5.0
    641. thrasher b.
    Recent stay for business was awesome. Our office is down the street but needed to be there overnight.

    Friendly staff. Comfortable beds and stylish rooms. Cool vibe. Probably not the best place on a weekend due to noise but during the week it seemed great.

    Not a coffee drinker but one of the members of our party was and it was the perfect start for an early meeting. Also had lunch there. Tasty.

    24/08/13 | Link | Rating: 4.0
    642. Alden C.
    Some people think the W is ok, some love it, and some are a bit obsessed. I am a bit obsessed. Maybe it's because we don't have a W Hotel in Birmingham (we have their kid sister, an Aloft hotel, but, seriously, there is no comparison).

    After a not so wonderful night at the Palace Hotel, I wheeled my severely overpacked suitcase a few blocks over (during Pride, mind you) to find myself staring up at a modern building with a revolving door- oh great. I managed to get through (before realizing there was a proper door just to the left...whoops) and make my way to the very kind girl at the check in desk. I was a few hours early for my reservation, so instead of making me wait, she ever so kindly upgraded me to a top floor room with a view over the bay.

    I was sold at that moment. Being alone in a new city can be scary, but the staff at the W was kind, accommodating, and funny. A lovely bellhop gave me a tour of my room, opening up the wooden blinds over the window seat to show me my admittedly FABULOUS view. He showed me how to turn my Buddha on and off, gestured Vanna White-style towards my array of Bliss Spa products (yum!), then explained the Whatever, Whenever feature on my phone.

    He left as I sank into the luxurious bed, just as something odd caught my eye- there was actually a kaleidoscope in my room. Sidebar: I freaking LOVE kaleidoscopes. So I played with that for a while, then realized 'Oh, phone!'... I needed an outlet, stat. I figured that, like most hotel rooms, the outlet situation would be minimal at best, but, being the W, I was wrong. Sliding panels on the desk revealed at least 6 outlets- again I was thrilled.

    As far as hotel rooms go, this one was spacious, impeccably clean, full of fab amenities like a plush bathrobe, ample towels, and appropriate toiletries (face wash instead of 2 in 1 shampoo or a sewing kit, etc). The rest of the hotel was a feast for my Southern eyes: the back walls of the elevators were holographic, which was both trippy and fun, depending on the time of day/ how much wine I'd had. There seemed to be some sort of DJ Brunch situation, which is odd, but urban, so I went with it. The Living Room (aka the bar/lounge/lobby situation) was always hoppin' and made for great people watching (warning: the drinks are expensive- drink with caution)...

    All in all, a fantastic place to spend four nights when in SF for business. Maybe I should give them 4.5 stars (which is not an option) because I had to pay for internet (boo!) and the gym was closed while my group was there (uncool). But the Acura Experience (car rides from the hotel for the low low price of a survey on an iPad) and a fantastic man at the spa who helped me pick out emergency nail polish and gave me free polish remover/pads sort of make up for that.

    When in SF, do the W. I will.

    04/07/12 | Link | Rating: 5.0
    643. Josh G.
    Clear glass bathroom door?  
    Room designer's sick fetish.
    Glad I kept green soap.

    05/05/13 | Link | Rating: 2.0
    644. Michael R.
    "I'm at the W but I can find you in the lobby" - Drake from Young Money hit "Bedrock"

    Thank you Rap music, for encouraging low life thugs like myself
    to come check a place like this out.

    Rolling deep with the male wolf pack we decided to give this place a try.
    After a night of filled with exciting twist and turns like A Mario Kart race track.

    We booked a hotel At the wondrous "W Hotel"
    a place where you can smooch with socialites
    even if you aren't one.

    The place is beautifully designed as it sits upon 3rd street as
    if it demands attention from historic backdrops of San Francisco.

    Around the "W" you are surrounded by the Meteron and Moscone center
    and basic tourist hub, your pretty close By a few blocks
    around Union square.

    The place is trendy, snazzy, chic, and all that jazz.
    It's classic enough to be featuring in
    "Maxim Magazine" or "G.Q." or whatever 'ails you,
    but at times it looks as if your in a "Sky mall" magazine,
    (you know the magazine for the airlines where you order completely useless stuff)

    The elevator has this cool looking floral design in one of the rooms an is pretty quick as it goes to the floors, and the swimming pool area is extraordinary.

    The staff is friendly as they should be, they even have a concierge.

    People usually come for the "xyz bar" which in itself has an identity of it's own.

    The night we were there they had a cover charge for a weak fashion show,
    Which was pretty cool because they had a sub-par DJ and a guy playing the violin, kinda cool, the bottle service is reasonable for a place
    life this, BUT I'm not really into chillin at a place that often attracts
    older men and woman who dress pass thier age. ewwww.

    The lobby reminds me a stylized game of "Tetris" complete with a fire place.
    The room sheets and bed were crisp and clean and I was able to fall asleep comfortably after a couple shots of "Patron"

    Tthey have upon the window seal cushion seated bench
    So you can gaze outside and the city I own.

    My friends and I were fighting over the bath robes....
    I'm not even sure If we can take them home...
    I HONESTLY THINK EVERYONE HAS THE RIGHT TO FEEL LIKE
    HUGE HEIFNER even if he doesn't not have a woman!!

    The bliss beauty products are amazing. seriously they are.
    My skin felt like a newborn, especially since I am a Leper.

    The only con - Really? No free wi-fi? After all I paid? Really?

    No shout outs in my next rap song, Until you get that fixed!

    02/07/12 | Link | Rating: 4.0
    645. Hilary H.
    I've decided to update my review of the W for the following reasons:

    This time, the bathroom in my room was dirty upon check-in. I don't mean filthy-dirty, but there were watermarks and scuzz on the vanity, an opened, half-used bottle of body wash left on the sink and someone's hair. It was nothing I couldn't clean up myself, but still.

    Also (and this is by far my biggest gripe) I was overcharged for my room and given the run-around when I inquired about it. Plain and simple, I was told I'd be paying one price and was charged another. When I went to the desk to work it out, I was given some excuse about being a walk-in. When I presented my reservation confirmation (made more than a month in advance), rather than getting an apology and my money back, I was told they would review it and get back to me within 48 hours. A week later, I called and was given plenty of attitude and refunded less than half of what I should have gotten. Not cool, W.

    The rooms are gorgeous, the views spectacular and the location unbeatable. However, after my last stay I have a bitter tase in my mouth and won't spend my money there again.

    06/05/12 | Link | Rating: 3.0
    646. Jon K.
    I would say that if this were a $100/night hotel, it would rate 4 or 5 stars. But for the price, this place definitely does not live up to its price/reputation.

    Can't blame the staff. They seem to do a fairly good job with what they have to deal with.  If you are checking in in the evening/night, you can barely hold on a conversation in the lobby. Their lounge area overflows into the front "desk" area and the sound (and smell) is obnoxious.  The real problems seem to be with decisions by management. Bad design choices and cutting costs in order to charge more...

    They seem very concerned with their image and trying to look good, with the form-over-function mismatch downright annoying.  For example, the doors on the bathrooms do not close all the way. This is by design. And if you order room service, they send the milk for the tea and oatmeal in this rectangular metal containers from which one cannot pour the liquid without it spilling all over.  These are just a couple of the many examples of how they worry more about how things look than how practical they are.

    Love the 70's-style multi-colored light-up plastic Buddha statue.  As tacky as that is, that is one of the high points of staying here. Yes, it's that bad.

    When you arrive, you notice the usual selection of extremely overpriced alcohol, soft drinks and snacks.  And then you notice the bottle of water next to the bed with a sign on it that says "DRINK UP" in large letters.  In very small font: "5.00"  (It turns out that there IS one complimentary bottle of low-end water that is marked as free. But it was hidden in the corner of the room).  Where is the coffee/tea/hot-water station?  You can't even make yourself a drink in the morning. You need to order room service or otherwise be inconvenienced by going out to get your morning fix. (I'm actually not a coffee or tea-drinker but it would have been nice to have had hot water for my oatmeal in the morning).  Speaking of oatmeal, we ordered room service.  Scrambled eggs and oatmeal. They didn't send any scrambled eggs and the oatmeal was undercooked. Actually, I'm not even sure it was oatmeal.... Very overpriced, of course.

    Microwave? Be serious. This isn't Motel 6.  This is the W. If you want something heated up, you're going to have to pay someone to do it. Or throw out your leftovers and order something new. Come on folks - this is not a "glutton-free" hotel! :-P

    The bed was fine.  Borderline nice. The noisy construction next door was a little annoying and unsightly but that's the way it goes.  

    All of this might be excusable for a hotel half this price.  But the W is just way too expensive for all these things to be excused.

    25/09/14 | Link | Rating: 2.0
    647. Jennifer R.
    NO INDOOR POOL, SPA, OR FITNESS CENTER.  It has been three weeks since our stay and they are still advertising they have a pool, spa, and fitness center.  We were told at the time of the stay...they were alarmed that priceline was still advertising these amenities and they have been under construction for 6 weeks prior, now three weeks later, this makes it 9 WEEKS OF FALSE ADVERTIZING.  We were told they talked about "the advertising on pricline" in their morning meeting and "thank you" for bringing this to their attention and they are correcting this immediately.  "I guess our definition of immediately is different then theirs"

    SO...now I am writing a review, and calling corporate, and filing a complaint to priceline.  I don't want this to happen to any other families....this is false advertising and a non-refundable room.

    We booked through "priceline" a room for 3/24-3/25, we had our 15yr old with us so excited about the pool and my husband was having back problems so booking a hotel with a pool after a day walking around the city was #1 on our list.  We booked our non-refundable room, upon arriving we were greeted with a note on our bed stating the pool, spa, and fitness center were under construction....WHAT??  This is the only reason why we booked with this hotel!! Upon trying to settle in to the room and the unforeseen circumstances I was appalled by the fact that they would even allow guests to stay in a room under this condition,  here's what I saw in room #1206:

    -The lounge under the window, colored white and teal, had so many stains on it I didn't even want to set my bag down, touch it, or even breath in the air over it, the stains looked fresh.  I attempted to flip the cushion, nope...the other side was worse off ...disgusting, why wouldn't they remove this cushion?  
    -The curtain across the window was missing...what no curtain?? how would we sleep in past 6am?
    -The mirror in the bathroom still had water stains/toothpaste stains on it.
    -The alarm clock and I-pod dock sitting on the night stand were caked with dust.
    -The dark brown headboard to the bed, in the glow of the sunlight blasting through the window without a curtain, had greasy stains from the prior residents greasy head when sleeping in the bed.  Oh, How Disgusting!!
    - The carpet in our room had a large stain, about a square foot big right in the middle of the room. (in there defense it looked like they had tried to remove it)
    - The word "HI" was scratched into the paint on the wall above the phone...I call it graffiti.
    - No coffee maker in the room, but they will bring one for $$.
    -The mini fridge was full of drinks to buy $$ but not useable if you brought anything to refrigerate.  
    - The phone didn't work, I had to us the speaker phone to make the call down stairs.

    Why would they even allow a quest to see a room in this condition?  This is not putting you best foot forward, in my opinion.  I have to admit my expectations were a bit high based off of the cost $$$ and the super modern pictures I previewed of the hotel and rooms.
    Honestly it looked like they vacuumed and changed the sheets and that was it!!!!
    At that point I felt we could have stayed in a cleaner room at a Holiday Inn, why did we spend good money on this place??

    I called down to the desk immediately to explain our dissatisfaction, they apologized and with in an hour and a half we where moved to another room identical to our original room.  It was clean. But now our day was passing us by.

    For the complaint about the pool under construction, they offered a pass to walk a block and a half down a street, in a city I consider not very safe, to go swim at a gyms pool.  So, we are supposed to wear a hotel bathrobe and bathing suit in 50degree weather walking down the street in a city we don't know to go swimming?? NO UNACCEPTABLE.  Then they offered us a Taxi voucher so we didn't have to walk.  Really??  This is probably the best they could do but not what we had in mind staying in a "luxury $$$ Hotel".

    We were given a $100 breakfast voucher for the morning- however we really aren't breakfast people, and two drink vouchers for cocktails- though we don't drink.

    The staff was always friendly and pleasant and acted concerned.....though in am no longer convinced it was sincere due to the fact they are STILL AVERTISING THESE AMENITIES...and the rooms are non-refundable. There are lots of "HIDDEN FEES"
    On the plus side:
    -The bed was comfortable
    -The window seat was cute and had a nice nightly view of the bridge
    -Sorry, I cannot come up with a third....that's it.

    11/04/14 | Link | Rating: 1.0
    648. Jeri T.
    I am beginning this review by commenting on the most unlikely of services provided. Parking in SoMa late at night is not easy. Most every garage in the area closes by 11pm. I am usually off of work well after 2 and I just don't feel safe walking to a car that is parked on the street.

    If you are in the area and are looking for a place to park your car, the valet at the W is the perfect solution. The rates are affordable and the attendants will retrieve your automobile without having to deal with the creepy night people. If you call ahead they will even have your car ready with the engine running and the heater on.

    The hotel itself is very nice. I've put many friends up here and love the big beds and warm service. The bar is also a great place to start your night.

    14/09/12 | Link | Rating: 5.0
    649. Kim T.
    I get to stay here every year during an industry conference. For the most part everyone is pretty nice and I've never had any complaints during my stay. Rooms are fun and modern, and the W bar has great drinks.

    The ONLY thing valet costs an arm and a leg and the ironing boards in the room need another cover b/c you will get grate marks on your clothes...

    04/06/13 | Link | Rating: 4.0
    650. Joi B.
    You've done it again, W! Besides providing me with a tragically hip hotel experience, you've got me vowing to only stay at the W Hotel now and forevermore. Do you want to know why? It's not the sharp decor. It's not the luxurious beds. It's not the goddamned glowing Buddha in the room, making meditation while drunk on a 50 dollar pint of vodka a viable option. No, it's the staff. I *love* them!

    I had to check in super early because I made the thoroughly obnoxious decision to take a 6am flight out of New Orleans, figuring way back when I booked it that I'd get to spend a long, glorious day in San Francisco. Only days before, I then realized that I'd have to leave my house at 4 am to ensure that I'd make my flight. Which means, if you're living in a city like New Orleans, you don't actually go to bed at all.

    Add to the fact that I was seated on the plane in front of the loudest man ever, and I arrived in SF not really ready to seize the day.

    The front desk clerk kindly told me that if I wanted a king bed, I'd have to wait a bit to check in. Because I'm all of 5'2" I *needed* that king bed (so that I could sleep lengthwise on it, duh!), I went to get some breakfast, fully expecting that I wouldn't be touching down in my room until 3pm.

    Wrong! Within an hour, I received a phone call that my corner room was ready for me. Although last year I stayed in a corner room and found it to be insanely tiny, I didn't care. There was a king sized bed waiting for me to get horizontal on (*alone* suckahs). Who cared that it was on a low floor and in a corner, thus ensuring a tiny room without a view.

    Wrong! Again! Who needs a view when you have a *drum roll* mini suite! Sorta. I won't tell you what room it is, but this room is the best non suite you can get. I could have had a party with a dozen line backers in here-or 20 CMs who had just completed Yelp's Biggest Loser.

    I've discussed all the other stuff that makes me love the W in my last review, but getting back to the staff, I again wish to applaud them for making my stay here above and beyond what I expected. Called and asked for a coffee maker? Ask and ye shall receive. Didn't get extra Bliss products one day? Ask and ye shall receive. Need a late check out time? Ask and ye shall (depending on availability... and Starwood points) receive (2pm!). Need them to hold your luggage after check out? Uh huh. All that and with a sparkling smile.

    W, I love you.

    27/03/12 | Link | Rating: 5.0
    651. Ruggy J.
    I've been a big W Hotel fan for years, and like expecting a Nacho Cheese Chalupa to taste the same whether you're in San Francisco, San Antonio, or Santa Clara... you can always expect a pleasant stay when you strut your way through the doors of any W Hotel in the world, including this here Dubs on 3rd and Howard.

    If you've never stayed at a W before, here's what to look forward to: obscure electronic music playing around every corner, dimly-lit purple light baths, good looking people lounging in every nook and cranny, and some of the most comfortable beds you'll have the pleasure of laying your weary body on. They're so comfortable, in fact, you can buy the actual mattresses through their website! I've seriously contemplated this many times in the past, but I just can't say goodbye to the twin-sized race car bed I currently sleep in. I guess I'm still a kid at heart. The chicks dig it.

    I'd be remiss not to mention the fact that they have frisbees at the check in counter. Not sure why, but it made for some epic late night fun!

    25/03/12 | Link | Rating: 4.0
    652. Wanlan X.
    Love the modern decor and bliss spa bathroom amenities. Very hip!
    Close to the convention center.

    27/08/13 | Link | Rating: 4.0
    653. Twinkle P.
    Loved this hotel! By the time we left it had begun to feel like home. The staff is very nice as well as the rooms! I give it 4 stars only because the decor was kind of funny to me but did not take away from the experience at all. It is close by to the conference centers as well as shopping stores and restaurants!

    05/04/14 | Link | Rating: 4.0
    654. Tiffany N.
    This 5 star review requires two pieces of information for a complete understanding.

    1. Every time I travel, if I'm going to be staying in a hotel for more than one night, I completely unpack. I hang my dresses in the closet, I put my folded clothes in the drawers, all my shoes go in the closet, and so on. I have done this for years and when I pack up to leave I just take the same steps in reverse so as not to leave anything behind. Then after my suitcase is zipped up I do one more tour around my room to make sure nothing is forgotten.

    2.Pregnancy brain is real. For me it is anyway. And it's a sad, sad thing.

    On a recent trip to San Francisco I stayed at the W for 5 nights so I did my usual unpacking routine. For some reason (ahem, pregnancy brain, ahem) when it came time to leave I neglected to look in any of the drawers while packing. Even though I very clearly put stuff in the drawers every time I stay somewhere for longer than one night per bullet point number 1 above. I even recall packing my suitcase and thinking it was emptier than when I arrived, an oddity for sure, but once that I brushed off because my toy tommy gun had been taken away from my at a 20s style party by a photobooth participant.

    So, I ended up leaving several items behind in my room. While none of these were amazingly valuable, it was mostly exercise clothes and tights, I did leave behind my old Army PT shirt that I've had for over a decade and that made me sad so I called the W to see if they could find my clothes and perhaps return them to me. Now, I had pretty much no hope they would as I've never left something in a hotel and had it returned to me. But, I thought perhaps since this stuff was not awesome stuff I had a chance. I spoke with two different men in security on two different days who reported nothing had been turned in and since my room was already re-occupied they couldn't look in there to see if my stuff was still there. At this point I gave up my clothing as gone.

    But, lo and behold, a lovely lady by the name of Delina called me a few days later and told me she had seen my note in the security logs and followed up on it once the room was empty of guests again. And that she had found all my stuff and would ship it out to me! I just received the FedEx package yesterday and so all my stuff is back home with me now. And all because someone on the security staff at the W Hotel took the time to look at the lost and found notes and follow up with me on my call. Now that is a 5 star kind of experience to me.

    04/04/12 | Link | Rating: 5.0
    655. Nicole W.
    This is now my second time staying at this W Hotel...why have I not written a review yet? Let me break down the goods for y'all...

    1) It's a modern, pretty hotel. There's a small, swanky bar through the revolving doors, slick interior and lovely overall.

    2) Location is incredibly convenient, easy to walk to and from - plus, the folks at the W have an incredibly nice Acura car service that will take you wherever you need to go for free! Just call ahead and tip, friends.

    3) The workout facilities are fine - not super spacious, but they fit the bill. You can always grab a map and some weight and head to the adjacent pool area if you need a bit more space.

    4) Room service is meh. The dishes always sound great to me but when they actually arrive, I've been less than thrilled.

    5) Service overall is near impeccable. Whether you're checking in, calling for a car, etc. folks are nice, efficient, smiley and helpful.

    6) The bath products alone deserve a shoutout - yay for Bliss! And an extra yay for the generous housekeeping folks for keeping said products stocked in my bathroom.

    7) Rooms are well appointed, cheery and a bit kitschy. I even had a glowing Buddha in my room. You can, however, occasionally hear folks in the room above and/or next door.

    8) TV's are nice LG flatscreens with plenty of free channels.

    Overall, this is a great hotel in a great location...really can't go wrong here and thus deserves 5 stars.

    28/06/11 | Link | Rating: 5.0
    656. Camille L.
    Ooooh, how difficult it is going to be to go to a "regular" hotel after this one! I sincerely loved about everything about it, and felt at home from the first second in this room.

    In a complete disorder, what I liked was, let's see...

    1. The room was huuuuge!
    2. There was a great bar in the lobby, making me feel as if I were in a fancy club, but hey, no, I'm... home!
    3. There was a swimming pool and a gym! (OK, I never went there, but I... er... looked at it... and it looked great!)
    4. The room smelled good.
    5. Room service was nice, efficient and the food was great. (ok, greatly expensive too, whatever)
    6. Cocktails were really good.
    7. The hotel car actually took us to our restaurant, instead of calling for a cab, and for free (almost).
    8. Service was perfect (oh, wait, did I already say that?!)
    9. My bed was huuuuge.
    10. Bliss products in the bathroom, lots and lots of them, and smelling so good!
    11. Bathroom was huuuuge.
    12. Windows were huuuuge.
    13. The view was huuuuge. Huuuuge!

    ...Well ok, now what wasn't huge? Or what didn't I like? Well sincerely, nothing. Except for the morning coffee which was delivered almost cold and without sugar (I. Can't. Have. My. Coffee. Without. Sugar), but one can't love everything, can one? And the prices in the minibar, making it absolutely impossible to take anything from it (why bother put a minibar in the room, then? For very very rich and thirsty people? Yeah, well, ok, W, why not, indeed?)

    All in all: W, I love you! And I don't know when, but I'll be back, count on me!

    PS: Maybe you could give Wifi for free, too? That'd be really nice, thank you!

    08/07/11 | Link | Rating: 5.0
    657. Teri Y.
    During our recent stay, we upgraded to one of their suites. They have several types of suites and ours was called Fantastic Suites. There was plenty of room for both my husband and I. The Fantastic Suite had a living room, bed room, and 2 full bathrooms. So there was no need to fight for the bathroom between the both of us!

    The W Hotels all over provide Bliss toiletry products and this location was no different. I'm a hugex2 fan of Bliss products and looked forward to using the hotel toiletry products (usually I bring my own toiletries when not staying at a W hotel). The water pressure from the shower wasn't as strong as we'd like. And in both of the bathrooms, the toilet roll holder that was mounted onto the wall was placed in an awkward position! Basically we had to stretch our hands to reach out to grab and pull the toilet roll. It wasn't in the most strategic or ergonomic position :)

    The W San Francisco is what you would expect from the brand's concept and theme-- hip, young, contemporary. The elevators are dim with funky music playing. The rooms are far from classic and traditional but instead abstract and contemporary. Service was wonderful and each time we requested something from housekeeping, customer service gave us a follow-up call to make sure we received our requested items. Their bar/lounge was hopping during the weekend.

    The location is fantastic and walking distance to anywhere in downtown. On the same street are other Starwood properties as well (Westin and St Regis), and the W is the hippest (or I should say, the least classic) of these other Starwood sister properties. Outside the hotel is the MUNI bus #30 that will take you to Chinatown although it is really a short walk there anyway. The Powell BART station is also just a short walk away (perfect for traveling to and from SFO). The W is also right next to SF MOMA.

    W has two entrances. One of them takes you straight to the bar/lounge area. The lobby and check-in is just right of the lounge.

    15/11/12 | Link | Rating: 4.0
    658. Jimmy K.
    This review is for the NYE party only.

    Once I got in, I had a decent time here. I enjoyed the music and the staff was friendly enough. However, I was very dissatisfied (along with hundreds of other people) with standing in line for over an hour despite already having paid $150 for this open bar event.

    The event was advertised as opening at 9 PM, but the line barely moved until perhaps 10:15 or 10:30 PM. My friends and I did not get in until about 11:30 PM, and we were in line starting around 10 PM.

    People were either deliberately let in very slow (because of the open bar), or the event was grossly understaffed and unprepared. Either way, management needs to get their act together on this event.

    02/01/14 | Link | Rating: 2.0
    659. sharon d.
    UPDATE 1/7/14:  REFUNDS !!!

    on News said they "may give REFUNDS!!!"  keep your tickets !!!

    1/3/14
    I AGREE with Deming C, Petra G. & Jimmy K.  about the W hotel New Years Eve party!!!

    --- 2 1/2 Hours in VIP line -  paid ticket $250.00 EACH
    --- Entered at 11:30pm
    --- Bartenders were slow ( I am sure from open Bar) and Cocktail waitresses absent

    This party made $$$$ for tickets SOLD knowing that they would not let customers enter in a TIMELY MANNER (slow line entrance) and slow bartenders making drinks.

    PAYING $250 each and entering at 11:30.!!!!!!!!
    '
    I FEEL SORRY THE PEOPLE WHO PAID AND DID NoT GET IN!!

    Thanks W .. NICE TO SPEND MOST OF NYE on the street IN LINE.!!

    I expected more VALUE from W Brand.

    03/01/14 | Link | Rating: 1.0
    660. Kelly S.
    I don't do "still" well. Which is probably why my desk was rapped with a ruler quite frequently by Sister Maria Luisa in my younger years. Whilst watching movies at home, I have to be up and doing something. (Ask my friends, it drives them crazy.) When I go on vacation, I don't spend any time laying on the beach, preferring to bustle about the city.

    What does this have to do with the hotel? Everything. Most specifically, their beds. I could lay in their beds like a big lazy cat for hours. It's a unique and special feeling, that perfect comfort and I like to soak up as much of it as I can. It's the antidote to my desire to be on the move. I'm Kelly and I'm addicted to beds at the W.

    Also, the restaurant and bar are both really nice, the hotel staff is amazingly accommodating (whatever, whenever) and the W in Austin saw that I'd tweeted out my check in and sent me guacamole.

    Great beds, amazing service and a free snack? Purrrrfect.

    17/05/12 | Link | Rating: 5.0
    661. Jeremy G.
    I forgot to review this W Hotel.

    First of all, it's a great location if you are going to any convention/trade show at the Moscone Center, it's not on top of the venue but not too far away either - walking distance.

    It follows the W format and is designed for a younger age range which equates to thumping music in the bar with a DJ. The check in process was super efficient and I wasn't greeted with the fake smiles that are all too common in the hospitality industry.

    The room was very compact (read cramped a la Manhattan style) with a great view of the Bay Bridge. They have managed to pack in a lot of stuff into a small space - including a statue of a Budda in a wooden box. There's certainly an eclectic mix of stuff to look at in the room. Of course all the toiletries are Bliss and the bathroom was again compact but reasonably well thought out.

    My only complaint was from an cosmetic point of view, they have obviously spend a chunk of change refitting this place but the common areas on the guest room floors feel out of sync with the look and feel in the rooms and in the lobby. It feels like they purchased an office block and turned it into a hotel.

    The pool is tiny and indoors which is kind of to be expected in a city centre hotel.

    I don't think I've mentioned in my other W reviews that there's free coffee in the mornings and it's drinkable!

    20/07/13 | Link | Rating: 3.0
    662. Rune H.
    There's no pool anymore! And of course it doesn't mention this anywhere online, so beware!

    Otherwise the hotel is fine, it's a W so expect overpriced minibar and expensive internet charges.

    (I guess 3 stars is more fair but that was disappointing!)

    11/05/14 | Link | Rating: 3.0
    663. Kevin S.
    [PREAMBLE: So, as a consultant and weekly traveler, I figured it was time to now start reviewing the hotels I have stayed in over the past year (I will only be reviewing hotels I have stayed in at least twice).  To provide a little background, I am Starwood Platinum, Marriott Silver, and Hilton Gold, so I expect to be treated well anytime I stay at one of their properties.]

    Corporate rate I pay at this property - $246/night

    VIBE:  (4 stars) Young and Trendy - as with most W hotels, this location promotes a lively atmsphere, with a DJ spinning in the Living Room Bar/Trace most evenings.  It is a good Happy Hour Spot due to its location and crowd.  

    ROOMS: (4 stars) - Due to status I often book a standard room (they have trendy names for their room types, which mean nothing to me and only confuse me) and get upgraded to a corner room, which has a little sitting table in it.  If they call this a suite (which they have done in the past), that is a misnomer.  It is not.

    The bathtub/showers are sizeable, the Bliss products are some of the better toiletries you can get across Starwood properties, and the beds are quite comfortable.  And, unlike some other SF hotels, changing the thermostat actually does make a difference!

    SERVICE:  (2 stars) - For a hotel that always seems to have the best intentions when I check in, they've really fallen flat on service the last two times I've stayed here.  I was told I was upgraded to a suite only to discover I was not when I got into the room.  I requested Green Choice (a Starwood program that awards points in exchange for foregoing maid service - at this property, 500 points/night) and then did not receive it until I went downstairs and requested it again the next day.  As Platinum, I am supposed to receive a complimentary bottle of water (at some properties 2) each day.  I received the first bottle the first night and none thereafter (4 nights total).

    Ancillaries:  (3 stars) - As I have not tried room service here (I rarely do room service in a hotel in SF because it is overpriced and there are just too many good eating options in this city) or used the mini-bar, i can't really provide an objective review.  The internet connection is ok, but nothing special (it is complimentary with Platinum Status).  The gym is small but one of the better ones among SF Starwood properties (actually has a medium distance 3-lane pool for laps).

    The Bottom Line -  This hotel has a good location (near center of FiDi, 5 minute walk from BART, 10 minute walk from Equinox gym), a fun vibe, and a great car service via Acura (when it's available).  It they could improve their service and be more consistent, this would likely become my go-to hotel when I'm here for work.

    15/11/12 | Link | Rating: 3.0
    664. Benjamin G.
    The W....a hotel that lives in infamy as it stands with its debonair structure amongst the San Francisco skyline. A posh hotel, nay, paradise away from home, that welcomes you with open arms....arms that come in the form of a sleek exterior and a DJ Brunch on Sundays.

    I made my way in well before check-in and the staff was super helpful. They took my bag for me, wrote down my number and said they would call me when my room was ready. Even showed me a few good places to explore while i waited.

    Once I got into my room, I was shocked. First thing that hit my line of vision....bathrobe. Nothing says chic lounging like a bathrobe....Maybe throw in a pipe, a few leather-bound books and classical music for good measure. Whomever made the executive decision for bathrobes in every room....I commend thee. Let's hang out, yeah?

    Beds: amazing
    Soaps, lotions and other bathroom accoutrement: top notch
    Glowing Buddha lamp: exceptional

    I love The W. Also, did I mention a DJ Brunch on Sundays? That's like a high-five for my ears and taste buds.

    26/06/12 | Link | Rating: 5.0
    665. Geraldine M.
    This place ruined my New Year's Eve!!!! Spent most of it in line with the other hundreds of pissed off partygoers and concur with all of their comments. The promoters of this event "California Nightlife" and W hotel took everyone's money and ran!!! I urge everyone to dispute the charges for services not rendered.

    03/01/14 | Link | Rating: 1.0
    666. Chris G.
    TERRIBLE TERRIBLE TERRIBLE NYE EXPERIENCE AT THE W HOTEL SF CA!!!

    1. Was in line at 9:15 and finally got in at 10:45. Line didn't move at all for that entire time period and everyone was cold, pissed, and felt ripped off.

    2. There was obvious cutting in line during that entire time and no hotel staff or security was there to control the event line outside.

    3. When asking about ETA and what the hold up was hotel staff pointed the blame at promoters and didn't take any ownership of the event which was clearly being held there.

    4. Saw lazy bouncers at the front of the line taking money from people bribing and cutting in line to give preferential treatment.

    5. Inside was dirty on the floor, dangerously wet with bottles everywhere, not organized, not fun, and definitely a horrible reflection on the W Hotel.

    6. Never ever going to the W or any of it's affiliated hotels for their lack of planning and courtesy for every guest that paid hundreds of dollars for a supposed great night that turned into a nightmare.

    7. Understaffed bartenders that were rude and didn't even give you the drinks you ordered.

    8. Already disputed the charge on my card and I recommend everyone else do the same for the hotels clear lack of providing the event that was described and promoted.

    9. Guests and women had no place to sit and when they found a little area they were pushed on by rude security.

    10. Shortage of sanitary bathroom facilities which resulted in people pissing in the gym shower and sink, so beware.

    This hotel chain will never get another dime from me and other reviews on Yelp regarding this event substantiate my claims.

    01/01/14 | Link | Rating: 1.0
    667. Kris U.
    Recently a covert opp was taking place that required me to slip away silently into the night, fly to San Francisco and against my will I was forced to stay in the comfort zone known as W. How awful!

    Imagine being dropped off at the front door of this conveniently located hotel in the heart of San Fran, only to be greeted brightly and warmly by the front desk staff and have every one of my questions, comments and concerns addressed without a hesitation. How awful!

    Then think about how unimpressed you would be when looking at their gorgeous night club/lounge lobby and fully stocked, fully staffed bar. Then with the safety and security of a key card elevator you are then brought up to your floor as the pleasing smell of their elevator infect your nostrils. How awful!

    You effortlessly open the door to your room to find an elegantly decorated room with two super comfy double beds, a comfy window ledge, and a desk/tv wall unit that was made for a king. Then as nature calls after your long trip from Toronto, ON you make way into the bathroom to discover a gorgeously decorated washroom with top shelf fixtures and fresh comfy towels. How Awful!!

    Finishing up you inspect the little details around the room like the Iphone clock radio, Buddha night light for those scared the dark (its a LEGIT fear OK!!), the fully stocked (very expensive mini bar) rolling foot massage board and ample closet space. How Awful!!!

    Leaving the room and exploring you find the gym to be out of service but the pool and hot tub to be online and working fine, while the restaurant in the lobby makes the best made to order protein smoothies and breakfasts around - Just Ask!....Oh ya How awful!

    As awful as everything was  (or wasnt really because this place is the bees knees in reality) the W has my vote for the trendiest little hotel spot in San Fran - Loved it!

    Additional note:
    - Saw Tommy Lee hanging out in the lobby bar (Cool)
    - W made a deal with a local hotel for its guest to use their hotel gym while the W's was being repaired (only 2 min down the road walk)
    - Cant say enough good things about the HIGH level of customer service I received here
    - Don't use the hotel phone in your room. I made a 2 minutes local call and it cost me $9....not impressed.
    - Also, Wifi internet in your room is very pricey - especially for Canadians with no access to their mobile iphone data. Free Wifi in the lobby and bar however.

    18/07/12 | Link | Rating: 4.0
    668. Chad S.
    The nightcap of a wonderful trip from the Mexico border up the coast to this very special -- and foggy I might add -- city. W San Fran is excellent with very helpful service. Room upgraded, car offered to take us around the city, trendy scene late night by the bar though the DJ seems to be spinning 24/7.

    Bathroom was bigger than mine at home, rocking my robe and my Bliss spa products the whole weekend. Buddha decor creating a serene trendiness in the room. Champagne provided on the house for special occasions. Sealed the deal, W is my go to hotel.

    22/11/12 | Link | Rating: 4.0
    669. Brian B.
    What a major disappointment !!
    The OVERWHELMING odor of some sort of carpet deodorizing powder greeted us when we first opened the door to our room.  Apparently pets are allowed in ALL rooms not just a certain allocation.
    Three attempts at getting firm (as in not pancake thin feather pillows) was the next hurdle to overcome.
    After mentioning both issues to their "Whatever Whenever" agent, we received a "Whatever / Whatever"  sort of response.  
    Oh well,   there are lots of other choices in San Francisco for our next visit.

    30/09/13 | Link | Rating: 1.0
    670. Nikki W.
    I'm such a lucky girl. The boyfriend booked a stay for us at the W for my birthday, which happened to coincide with SF Pride Weekend. The W lived up to all expectations of a premier hotel.

    After having our flight delayed by 2 hours, our immaculate and nice smelling room was met with much relief. We were given a corner unit with a very nice seating area. And the bed! Oh sweet pillow top, the bed! So comfy, so wonderful. The wonderful-ness of the bed was overshadowed only by the wonderful-ness of the Bliss toiletries we got to use. Of course, I made room in my little Ziploc baggie of liquid containers to bring home some body butter and face cleanser.

    The cleaning staff were thorough and discreet. In fact, I never once saw any cleaners during our stay. They were like stealth, tidying ninjas and they were very good at their jobs. Be it the cleaning staff or the room service or the concierge, service was seamless and that was very much appreciated.

    The only reason I'm disinclined to give a full 5 stars is because of the decor. Don't get me wrong, it's a very nice, trendy hotel. But in their effort to be young and hip, I think the designers overshot it. Basically the rooms look like a 16 year old girl's dream. Take a look at the photos from other Yelpers, and you'll see what I mean. I look at it more with mild amusement than severe distaste, but still...I would expect a premier hotel to be decorated in a more sophisticated manner. But that's just my two cents.

    09/07/13 | Link | Rating: 4.0
    671. Elizabeth K.
    In the same boat as the others who prepaid for NYE.  We got there right when the doors opened and the lines were already around the block. No one could give us information or even tell us the correct lines to stand in.  After 2 hours of not moving, we gave up as to not ring in the new year standing on a sidewalk in front of a strip club.  Clearly, the W decided they could screw over 1,000+ people because it was New Years.  Brilliant scheme - charge $175+ per person for open bar then don't let people in to drink said bar = make boat loads of money.  However, not providing goods and services that were paid for is also technically fraud.  I will never do business with such a shady hotel chain ever again.

    01/01/14 | Link | Rating: 1.0
    672. Kimberly S.
    Chingy is trippin', the W is where its at and for the record, they totally should not allow my kind in there.  As soon as I walked into their lobby / sexy club lounge I felt immediately out of place. I had just gotten off an epically long flight and I walk in looking completely disheveled wearing an outfit that can only be described as "Nubian queen meets broke ass yoga instructor".  But the W didn't judge me, or if they did they did a great job of keeping those thoughts on the inside because they were as friendly and helpful as could be.

    I didn't spend much time in my room but when I did, I felt like I was in heaven.  I had read the yelp reviews before I checked in (duh) so I already knew to stockpile the Bliss products (even though my trip was two weeks ago, I am still going strong in the toiletries department at my house!) and to jack one of their fine writing utensils for personal use.  The beds were comfy, the room was clean and the staff was polite. The mini bar was fully stocked but I took care of most of my alcoholic needs at the lounge downstairs. It was the perfect meeting spot for people watching and the bartenders hooked it up with some mighty tasty (and expensive!) cocktails.

    Although my stay was pretty darn tootin' sweet, it could have been made better with the following:
    - Gym access; they were currently renovating while I was there and a walk to the St. Regis across the street seemed way too far for a bum like me.
    - Free internet
    - Also I think I am the only person in the world who was kind of scared of the glowing Buddha which is a signature touch in every room.  I put a towel over him because he was so distracting while I was trying to go to sleep!  Sorry Buddha!
    - Key access in the elevator was questionable at times.

    13/07/12 | Link | Rating: 4.0
    673. Trish S.
    I wub the W. Let me tell you why:

    The check in was smooth and trouble free, and Speedy Gonzales status! Ai Yi Yi, it took me all of 3 min