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Four Points by Sheraton San Jose Downtown in San Jose, CA

Four Points by Sheraton San Jose Downtown in San Jose, CA

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Company Info:

Rating: 3.21

Address: 211 S. First Street, San Jose, CA, 95113

    Hotels in San Jose, CA



    Comments (182):

    1. kay p.
    in response to randy message... we're not disputing the industry standard of services taxes/gratuity charges here...  we are quite familiar with it thank you.  we're saying NO ONE TOLD US ABOUT IT and '++' in the contract means squat to us when nothing in the contract tells us what '++' means.  
    i bet if you talked to patricia, she'd say she made no mention of it.  our problem is not knowing about it and then going out of our way to get everyone to tip/take care of the bartender... and then we get a bill for just that?!?!?!  hellooooo?!!!  we know the industry standard on service/gratuity!!!  you're missing the point.
    you may also want to fill in your catering manager, patricia on what this 'service fee' is exactly b/c when i asked her about here was her response - "The service fee includes all extras including set up, tear down, billing, gratuities to servers/bartenders, extra charges to the house (for instance..."  - she mentions a lot more than the "gratuities" there.  and none of which was ever made clear to us upfront that we'd have to be paying for these 'services' - not by your people, your contract or the 'banquet food' menu.  nice try on covering this up on yelp... but try again.  
    and btw, the way you handled the whole situation w/ us afterward... sucked eggs.  why am i not surprised to find you here replying to this review???  lol!  hope you get something out of this experience and do better for your future clients... one thing is for sure i'm not recommending anyone to your business and i'm definitely not coming back!

    and that's all i have to say about that... unless of course i see another post from you.

    03/07/09 | Link | Rating: 1.0
    2. P H I L H.
    The newest boutique hotel in downtown San Jose.  This place has excellent rooms which are very comfortable.  Furnished with soft colors and a custom designed look and feel.  It's almost like staying at someone's home, with soft comforter and big pillows.  Free ethernet internet access, and I believe they have a free CD library downstairs for use during your stay.

    05/12/05 | Link | Rating: 5.0
    3. kerry L.
    This place is awesome. The rooms are comfortable and classy. Very high tech. Ipod docking stations. So don't forget your ipod.

    18/12/06 | Link | Rating: 5.0
    4. Andrea G.
    Great hotel... felt like they thought of everything, from an easy to reach powerstrip next to the bed (no more crawling under tables and leaving my phone charger there accidentally), ipod stereo, super comfy bed, and random items to buy like a silver flask.  Whatever you might need, they have anticipated it already- with the exception of 24 hr room service, but with all the restaurants nearby, it's no problem.  Downstairs vodka bar was nice and big with lots of seating and a diverse, fun crowd. I met some local friends at Il Fornaio for brunch around the corner which was nice.

    29/03/08 | Link | Rating: 5.0
    5. Karen C.
    This is a very very nice hotel.  We had a king sized room and it was extremely spacious, clean, and modern.  It was even near the elevator and we couldn't even hear it.  Close to stores, restaurants, downtown.  No pool or spa, but otherwise, this is top of the line.

    27/10/07 | Link | Rating: 4.0
    6. Clara G.
    This place is off the hook. NIce rooms, nice beds... view of Original Joe's is cool too... the history of this place is just as cool as the location... DOWNTOWN SAN JOSE!!!!...doesn't get any better... and hot boys at the front desk!!!!!

    10/05/07 | Link | Rating: 5.0
    7. susan g.
    Worst night sleep in a hotel, ever. I had noticed on the website that they have a club on the first floor and some rooms above or near the club could have noise issues, so I requested a 4th floor room and specified that I was looking for a quiet room.The hallways are tacky and the rooms are weirdly arranged. Who ever designed the place knew nothing about fen shui. I did not care for the decor either even though they advertise as "recently" remodeled. This is DEF NOT a 4 star hotel. The first room they gave us smelled like a sewer. The stopper was in the sink, when we opened it to wash our hands the sewer smell came out. The second room smelled ok; but at 2am the folks next door came in and slammed doors, screamed and laughed hysterically for several hours. We called security which quieted them down for a little bit, but it started up again. The alarm clock in the room went off at 4am. I never considered to check the alarm clock before going to bed. Didn't realize there was one as I am used to calling the front desk for a wake up call.  if I hadn't given them my credit card, I would have moved across the street to the much more elegant and same price range 4 star St. Claire. We took a look at it for our next trip and it is elegant as opposed to tacky. Original Joe's restaurant on the same street has good food.

    18/01/11 | Link | Rating: 1.0
    8. Kimi M.
    This is a very stylish & hip boutique hotel in the heart of San Jose. We stayed here for a friend's wedding (the reception was held here, too). Our rooms were so spacious.. The bathrooms were huge. There's sort of a 60s mod feel to the place, with lots of geometric minimalist designs. The ipod docks in each room also rocked. I left off only 1 star because there was a bit of a problem with some of the guests reserving their rooms with their debit cards... If you can help it, only reserve your room with a credit card. This wasn't made clear in the beginning, but clearly the rest of the stay and the  premises made up for this snag.

    20/03/07 | Link | Rating: 4.0
    9. Daniella M.
    This hotel is only about a block or 2 away from all the clubs so even though I live in the Southbay my friends and I would get rooms sometimes for birthdays, etc. when we didn't feel like doing the cab thing. The rooms are chic, modern, and comfortable. Prices are reasonable. A minute or 2 away from all sorts of eating choices. iPod stereo thing, cable TV, mini bar is stocked, and they have Aveda products in the bathroom. Love it!

    15/08/07 | Link | Rating: 5.0
    10. marjorie a.
    I had never heard of this Hotel before, my bridesmaids booked a room here for my bachelorette party, and it's really nice! Very modern, love the warm colors and the nice furniture. I enjoyed my stay, even though I was hung over the next morning :)

    12/03/08 | Link | Rating: 5.0
    11. Sarah C.
    This joint reminds me of the typical swanky-hip mid-town Manhattan lounges I once partied at, except they have a great dinner menu and on occasion have live music.  A must for the lounge going SJ'er. And as you might expect in the big apple, the rooms are tiny but decked out in cool hip furnishings and are quite affordable for the area.  It's quite reminiscent of a posh W hotel, but not as commercial.

    30/04/07 | Link | Rating: 5.0
    12. jon w.
    if you're ever forced to visit san jose (and unfortunately i am a few times a year), the hotel montgomery is the only place to stay. if you don't leave the confines of the hotel and never look out the windows ... you might actually think you're in a real city.

    it's a great boutique hotel with comfortable beds, modern furnishings, ipod docking stations, a stellar/hip restaurant/bar (paragon), and a patio w/ bocce ball courts. the staff is always accommodating and helpful. the only downside is the $23/day valet.

    big up to joie de vivre hotels for bringing some of the 'citay' to san ho.

    10/07/07 | Link | Rating: 5.0
    13. Rachael K.
    I just had a fantastic getaway at this hotel while enjoying the jazz festival.  The hotel is modern and hip, and, as usual, the Joie de Vivre people make a respectable attempt to set themselves apart.  From the bocce courts to the pumped in chocolate aroma in the lobby, the hotel is pretty cool.  The restaurant and bar are oh-so-stylish, too.  The staff was very friendly and helpful, and I wouldn't hesitate to recommend this place to anyone.  As for the $20 parking, if you're there over the weekend, go to one of the free city lots as others have suggested!

    14/08/07 | Link | Rating: 4.0
    14. John M.
    This hotel is nicely remodeled for being a historic landmark.  Some of the rooms are large, however, some are very small.  I had a large room which was nice but the bathroom was very small.  They would have been better off taking some of that extra space and enlarging the bathrooms which only accommodate one person at a time.  The restaurant/bar does not open till 5pm so if your looking for a early meal or drink your out of luck till then.  The Internet is free but just a notch up from dial up even though they say it is high speed.  I had faster Internet on my cell phone and actually had to walk to a close hotel to use their free Internet in their lobby to get my work done.  The fitness center consists of a tread mill, bicycle, and some free weights.

    19/05/11 | Link | Rating: 2.0
    15. Lo P.
    We held our rehearsal dinner at Paragon at the Hotel Montgomery and everyone had a blast.  The food was great, as was the live music.  Service was a little slow, but it was a Friday night and we had a party of 16, so I guess that was to be expected.  Drinks were good -- but if service was faster we would have been able to have a few more!! =)

    19/12/08 | Link | Rating: 4.0
    16. Billy A.
    A charming boutique hotel from Joie de Vivre, the folks who created Hotel Vitale in San Francisco (among others). Great downtown location near convention center, airport, Shark Tank, restaurants, cinema, and colossal Valley Fair mall. Paragon bar/restaurant in hotel. Free high-speed Internet (not wireless) in every room and 24-hour business center with free Internet, copier, printer, fax, etc. Valet and self-park by the day.

    Extremely courteous front desk staff have made my stay delightful. I will absolutely return when in San Jose.

    20/09/06 | Link | Rating: 5.0
    17. Kevin C.
    What a great stay, cute classic feel but really nice high-end, linens, fixtures, and over all feel. The staff was very helpful, perfect location for the convention we went to, VTA just across street and walking distance from food, shopping, nightlife ect... Just a wonderful place over all!!!!

    30/10/08 | Link | Rating: 5.0
    18. Nadia L.
    Although I lived in San Jose during my younger years, most recently I lived in LA. However, since most of our friends are here, I decided to throw my boyfriend's 25th birthday at Fahrenheit in downtown SJ (which by the way had the WORST service I've ever encountered but that is a whole different story). With the Fairmont and other famous downtown hotels fully booked and really expensive, we decided to try the Hotel Montgomery for the weekend. From what I heard, this hotel is a really old hotel in the heart of downtown that was recently beautifully renovated so we decided to give it a try.

    When we got there first thing we had to do was find parking. At that time although the public lots were free, I didn't know how safe it was to leave my car at the lot overnight so I decided to use the hotel parking. Unfortunately as many noted in previous reviews, the parking was extremely expensive! With self parking ($20) completely full due to a high school reunion being held at the hotel that same night, we had to use the valet parking for ($23). I really think that for guests at the hotel, they should give some sort of discount for parking. The high price of parking is the reason for  -1 star.

    The staff at the front desk were nice at check in. When we got to our room we were very surprised at how spacious and modern it was. The bed was so soft and comfortable you just wanted to crawl under the covers and take a nap. Also the bathroom was the perfect size with great lighting, nice fixtures and great bath products.

    The biggest negative about this hotel that we experienced during our stay was after our lil shindig at Fahrenheit, when we returned to our room our key wouldn't work. We kept trying and looking at our room number and we were like...i know this is the right room...no matter how much we had to drink that night, we knew THAT was our room. So I went down to the front desk to inquire about why our key wasn't working. A new staff member was working at the reception and after looking my name up he insisted that our room was one floor above and the room we insisted was ours was being occupied by other people. WHATT???? was the immediate reaction especially since all our stuff was in the room and since we checked in around 6pm, unless someone checked in after us and they moved all our stuff to the other floor, that was impossible. As most of you probably know, after a long night partying in downtown, the last thing you want to do is deal with a situation like this. Eventually someone came up to the room (the one we insisted was ours) and unlocked it for us using their master key to check if our stuff was still in there, luckily it was and we were finally able to rest in OUR room. All in all it took about 30 min for everything to be rectified.  After the mix-up there was no apology from the hotel that night. I mean, c'mon after all that the least they can do was apologize without me having to tell the story to the person at the front desk as I was checking out . So in the end when I received a survey from the hotel, I wrote in about the problem and they offered an upgrade next time I stay in the hotel but who knows when that will be.

    So all in all, I liked the room- especially the beds, but the expensive parking and the lack of customer service in situations such as the one I experienced at the time of the incident makes this hotel only worth 3*s in my book.

    26/03/08 | Link | Rating: 3.0
    19. Casey W.
    Very modern, clean, and accomodating. When they found out one of the reasons we were staying in San Jose was to go to Raging Waters, they sent up a basket of complimentary goodies-like sunscreen, water etc.

    We also checked out Paragon (their bar and restaurant.) Great martini's and food; waitress was helpful and spunky. I would definitely stay here again (if there was ever another reason to go to San Jose...)

    25/07/07 | Link | Rating: 5.0
    20. Randy W.
    Aesthetically, the Hotel Montgomery is a nice change from the "chain" hotels, adding its own unique class and character to your stay in San Jose.

    Montgomery's proximity to the paseo light rail  line and local shops and dining overcomes the area's inconvenient traffic and street layouts.

    Hotel includes an attached bar and restaurant. I didn't eat at the restaurant, but found the bar to have a quiet ambiance.

    Montgomery wins novelty points for its boccie ball court just outside the lobby.

    While the hotel has some charm and class, with rooms reminiscent of European hotels, the staff are hit or miss. While no one was overtly rude, there's that slight air of  standoffish "entitlement" -- that's become more prevalent in the  west coast service sector industry in general -- among some of the desk clerks and bar staff.

    26/10/07 | Link | Rating: 4.0
    21. Callie K.
    I love me some fancy hotel business and it was in abundance here. BF and I decided to have a mini getaway the other weekend by way of hitting up the ghetto fab roller coaster scene at Great America followed by an evening of fancy drinks & room service at a 4 star hotel in San Jose. I did my Yelp research and fell upon the Hotel Montgomery which seemed to fit the bill. And did it ever!
    At around $100, we had the cutest room, complete with Burberry furniture, Egyptian cotton sheets, mini bar, iPod dock station, CD player, his & her robes, TWO SHOWERS!, as well as fancy amenities from the super lux Lather line. It seemed almost too good to be true. A hotel like this would easily cost you $200 and up in SF.

    Other cool stuff!:
    The Paragon bar is sweeeet. We enjoyed fancy drinks made by our super friendly bartender who was happy to rattle off the many house infused vodkas they offer while an awesome live jazz trio played in the background. The bar itself is super modern chic with several long mod couches to snuggle up on, it's a good sized space that is dark cozy and somehow still intimate and it was hard for us to pull away. But up to our room we eventually retreated and tried out their room service which also gets top marks from us. BF had the pan seared mahi with lemon roasted fingerling potatoes and a salad of sorts. He said it was delicious and cooked perfectly. I enjoyed a beet salad (which I never fail to order if available) with a side of their mac & cheese. The mac & cheese was on the creamier side vs. cheesy but was still super yummy. We finished it all off with their house made bread pudding with toffee sauce which was recommended. We were told it's the only dessert staple that stays on their ever evolving dessert menu. We got ours a la mode which I suggest. Warm chewy perfection.

    All in all, for $100, how can I not give this hotel 5 stars? I highly recommend the Montgomery for anyone living in the Bay Area looking for a relaxing one night getaway... Treat yourself! As for me, I'm ready for a return visit whenever the budget permits!

    16/07/08 | Link | Rating: 5.0
    22. A M.
    Horrible customer service. Will not be returning to this hotel.

    We stayed last weekend, Saturday the 26th for one night. The first thing I thought that was odd is the parking. They charged us $20 as a customer for overnight parking. I had to initial a form stating I wanted it. When I went to park later it was full, so they sent me to valet. Upon checkout I was charged both valet and the initial $20. Yet if I had parked as a non-customer it would have been $18 for 4+ hours. This made no sense. Shouldn't it be cheaper for customers?
    My main complaint however was that they overcharged us even after I checked out and got my final bill. When I checked my online account later that day they had charged me for not only the parking (which I had thought they fixed) but a few hundreds of dollars extra. I called to speak to the manager but was informed not only that THERE WAS NO MANAGER ON DUTY, but he was OFF that day. I work for a hotel in SF and could not believe there was not ONE manager that could help me resolve this problem. The guy at the front desk (Tuesday morning) told me to write an e-mail. Seriously?? He then told me to go to my bank and take it up with them. I did. My bank called them confused as to how they were supposed to clear up a charge the hotel made. As there was no manager, the front desk agent said to wait until he got back in the next day, or of course, send an e-mail.
    In my opinion the manager should have called me himself the next day or the front desk agent should have e-mailed the manager to let him know the situation so he could follow up. NO accounting department, no manager...what kind of hotel is that?

    29/09/09 | Link | Rating: 1.0
    23. Steve S.
    This is place sucks. One of my close friend check in to a room in for his birthday a couple of years ago. We wanted to pre drink before a night in Downtown San Jose. While we were in downtown my fiance was getting tired and wanted to go home. I asked my friend for the keys for his room at The Sheraton so we can get her purse. While we were in the room the security from the Sheraton tried to open the door. When I finally open the door they ask me if I was staying here and I said no I just wanted to pick up my fiance purse. They esorted us out of the hotel. That never has happen to me before. Bad Customer Service. Don't stay here if you plan to party.

    17/02/11 | Link | Rating: 1.0
    24. Grace L.
    This place was awesome. I got a junior suite for my 22nd birthday and I had a great time. It's right next to all the clubs and bars and then you can come back up, attempt to be quiet and keep drinking.

    The bar downstairs is really nice and the staff members are very polite and helpful. If you're there for a weekend, the parking in the garages are free, or you can settle for valet parking right out front. :)

    There are a bunch of other restaurants and a movie theater right across the street too. Would definitely recommend this place to someone looking for a nice place to stay in San Jose.

    07/09/07 | Link | Rating: 5.0
    25. Steve W.
    Went for the San Jose Half Marathon and the Hotel is great! Only 86 rooms, off a main street by a block which is good, right in downtown near the starting line and across from the St Claire and from Original Joes which is great for Italian. Free bottled  water, free Wifi and very accommodating! Allowed us to check out at 2pm since we were in the race. Like a boutique Hotel and the bill was around a hundred bucks! Dat aint bad for the big city! We will be back. We have stayed at the Marriot downtown and the Crowne Plaza and we like this best. And less dinero!

    02/10/11 | Link | Rating: 5.0
    26. Jeff W.
    I found the hotel to be charming and quaint, with an excellent location; but also found it wanting in some major areas.  My first area of concern was parking.  The hotel does not offer valet service and the very small lot is located far from the oddly positioned front door of the hotel.  Parking is $20 per night. There is a parking attendant by day but none at night. When we returned to the hotel near midnight, and being within a block of the major downtown clubs, the unattended parking lot was full with club-going patron cars.  There was a sign that overnight guests should come to the front door for assistance -- the problem was that the little check-in lot was full as well.  I had to drive around the block several times until I spotted a vehicle leaving.  Second, the towels were of a very cheap variety -- something you would expect at an economy hotel.  Third, very small under-ventilated bathroom.  Fourth, very poor amenities.  Complimentary coffee, but only until 10:00.  I got down there at 10:10 but got turned away.  Fourth, no bar.  And finally, highly understaffed with no manager on duty at 10:30 a.m. On a Saturday morning for me to speak to regarding my concerns.  We will not be staying there again.

    26/11/12 | Link | Rating: 3.0
    27. M. M.
    This is a cute, clean little hotel with a very tiny little gym (fitness room with a treadmill, a stair climber and weights).  It's near a movie theater, Starbucks, Johnny Rockets, lots of other options and of course the San Jose Convention Center and the ATV train... So it's very convenient. The staff is helpful and there is free Wifi. I'd definitely recommend staying here. It's nearby the Fairmont and other hotels too.

    10/02/09 | Link | Rating: 3.0
    28. Christina F.
    Newly remodeled.......working on the lobby  when we checked in lots of loud power tools. Valet parking a joke! Location is good we ended up hanging out at the Fairmont Hotel next door watching all the Furries run around at the 2010 convention. I wouldn't stay there again we drove 8 hours from Oregon to go to a NHL hockey game and noticed alot nicer closer hotels to the arena.

    25/01/10 | Link | Rating: 2.0
    29. Jason G.
    For the cheap rate, I thought this room was very nice.  It was in a good location (at least for what downtown San Jose has to offer) and was clean.  As far as value goes, I was extremely impressed.

    The staff seemed helpful -- one particular room service attendee found me struggling with my keycard (my magnetic billfold wreaks havoc on those things, but for some reason I never really learn... I also may have been slightly inebriated at the time) as he was delivering food to another room and offered to run downstairs and fetch a new one for me (yes, I did have to provide identification).

    One caveat -- the 2nd night I was there (which was a Saturday night), there was a pretty crazy dance party going on in the club (Mosaic) downstairs.  There was some really loud music with heavy bass going on until around 2:30 AM, along with some questionable clientele around the premises.  Being a night owl, this really didn't bother me all too much -- but I could see a certain faction of people being really upset with a development like this.  I don't know if this is a regular occurrence (if they do it every Saturday night) or not, but you might want to ask if this sounds like a dealbreaker.

    05/09/10 | Link | Rating: 4.0
    30. Kathryn S.
    We stayed here one night in the junior suite for a little "get away" and loved it! Gotta say it is not your run of the mill hotel. It has a feel of it's own. Kinda kept it's 20s charm with a "new twist". Every piece of furniture is unique.  The room has all the little amenities that one might need.  Even great goose down pillows with Egyptian cotton sheets, i-pod docking station etc...
    Everyone we had contact with was wonderful and accommodating. Would stay there again in a heartbeat. Oh, they also had Bocce ball.... we had a great time playing that!

    15/10/08 | Link | Rating: 5.0
    31. Rosanna L.
    I love this hotel. It is by far, my favorite hotel in San Jose. The hotel exterior is beautiful and easily accessible by lightrail.

    The interior of the room was spacious, modern, and sleek. It was great!!! I loved the bathroom, the bed, everything! I was also pleased to see that the mini bar was not excruciatingly overpriced as is the norm.

    Also, Ive hotwired and pricelined many other hotels (as was the case with this one) and often times they treat you like you have the plague. This hotel did not. The staff was friendly and helpful.

    21/04/08 | Link | Rating: 5.0
    32. Trish l.
    This place has misused my credit card number 3 times now. They reverse it, but some how months after my stay they charge it again. Full of apologies, but clearly not accountable to have your personal information.
    If you go; pay cash.

    26/05/09 | Link | Rating: 1.0
    33. Kiki A.
    I've stayed here three times for friend's birthdays. Every time we have made some noise but no one every said anything to us. One time we were supposed to have a junior suite and instead came in our room and it was a single king room. The front desk agent swtich us to a huge two queen bed room and gave us breakfast for four as well as a bottle of champagne for the screw up. Recently, I tried to book a room online for a one bedroom suite and it wasn't working. The rate was for a three day minimum. The front desk agent at the hotel gave me a rate of $150 off the regular rate since I was only staying one night. It was really awesome and nice of him to do taht even though technically he should have charged me the regular rate.

    They really go out of their way to accomodate and really, the rates are pretty fabulous consdering the location and room.  

    The rooms are modern and clean. They are very similar to the ones at Hotel Valencia at Santana Row but 40% less.

    30/06/08 | Link | Rating: 5.0
    34. Joon Y.
    After reading all these prior reviews I'm thinking, "I'm sorry but did I stay at the same fucking hotel as you guys???"

    I stayed here for the Paragon New Years Party for 2007/08. BTW: Do not waste your money on going to this party. If they hold it again this year. It was chaotic and unorganized.

    There was nothing wow or spectacular about this hotel. I know the place is a like almost 100 years old but the place needs a face lift. Especially the front desk area 'cause that thing looked like it was falling apart. Anyhoo. When I was walking down the hall to my room the painted brick walls reminded me of some kind of hospital from a horror flick. I believe I'd gotten the Kind Deluxe room and I was disappointed at the size of the room. Basically the bed took up 2/3 of the living space.

    So, I thought the front desk had told me the check out for New Years Day was at 2pm because it's well...New Years Day everyone is probably hung over. So I woke up around 10am of New Years Day and watched some tv and thought I would hit the fitness area around 11, but not before checking to see when the check out time was again. I call, they tell me 12pm, and I'm like WTF! So, I don't even take a shower and I packed up all my shit and go downstairs to check out thinking I'm gonna be late. Get there, checking out...I ask again when the check out time was they tell me 2pm 'cause it's new years. WTFFFFFFFFFF!!!?!! I was so friggin pissed. (My fault  for not remembering) But freakin'-a!

    +1 star for their comfy bed, other than that they can suck it.

    20/03/08 | Link | Rating: 2.0
    35. Cesar F.
    Decent little spot. Cheapest modern place in the downtown area that is in the heart of downtown. I spent about $104 for a friday night there. Guestroom King Sized Bed, best rate in the area compared to Fairmont, St. Claire. I don't mind it. Could hear a lot of weird noises at times, doors slam when you close door, and you can hear light rail all night. Decent place. I'd maybe go again.

    16/11/11 | Link | Rating: 3.0
    36. Lindsay M.
    Hands down the  worst hotel experience I have had as a business traveler.  The staff were downright callous and seemed to lack ethics and plain human decency.

    1. I made the reservation over a month in advance on Hotels.com and confirmed the reservation 1 week in advance, at the time that I shortened the stay to one night.  At that time a hotels.com representative spoke with a staff person at Hotel Montgomery at they confirmed that we were booked there, at that time I was not alerted to any conflicts.

    2. I arrived at the hotel at 3:00 to check in at that time was told that the hotel was overbooked and we were to be bumped.  I immediately called hotels.com and they said the Hotel Montgomery never notified them of this, if they had Hotels.com would have been able to help us locate a suitable substitute.

    3. The Hotel Montgomery told us we were to go to the Holiday Inn.  However the Holiday Inn ARE NO WAY COMPARABLE, and thus should NEVER be suggested to a guest as equal substitute.
    a. The rooms are not of the same level of appointment. Hotel Montgomery represents it self as a boutique hotel, Holiday Inn is about a million miles from being a boutique hotel.
    b. MOST IMPORTANTLY, the hotels are not in the same proximity to Downtown San Jose (in particular the San Jose Museum of Art the business client I was visiting):
    HOLIDAY INN, SAN JOSE -2.4 miles

    4. During our discussions with Hotel Montgomery and Hotels.com on the afternoon we were to (but unable to) check-in, no one ever said that we would not be refunded if we chose to not accept (the inferior) offer to go to the Holiday Inn. However, this took from September to December to actually resolve, with Hotel Montgomery staff being flaky and dishonest all the way.

    5. If Hotel Montgomery had offered us any other hotel in the downtown area (Hilton, Crown Plaza, Fairmont, Marriott, Sainte Claire Hotel, etc.) we would have happily took that. We communicated this to the manager on duty and he refused to explore any other option for us--thus refusal was our ONLY acceptable option.

    6. This matter has caused great inconvenience, much time and energy was wasted when we were in town to meet with a client and the fact that I had to spend so much time getting this matter resolved after the fact.  At no point was the Hotel Montgomery easy to deal with or truly apologetic for the poor experience.

    15/12/09 | Link | Rating: 1.0
    37. Shay F.
    I stayed at the Hotel Montgomery because of a trip for business reasons, and if I had to pay what the company paid - I probably wouldn't.  It's a nice hotel and everything (great decor, friendly staff, great bed) but for the price, there were a few things that weren't that great.

    Most places have a complimentary breakfast.  Hotel Montgomery, on the other hand, had a scant selection and they charged a lot for a bagel and juice.  The other rather obnoxious thing about them is the wireless internet.  I had to stay and work one morning and I kept getting kicked off my messenger.  Ugh.

    The alarm clock was so difficult to figure out, so I asked the front desk to conduct a wake up call for me.  The first day they did fine, and even called multiple times.  They hung up after three rings, and just when I would get ready to get out of bed and walk across the room to pick up, it would stop.  So I ended up staying in bed longer - but that's my own fault, haha.  

    On the second morning, however, I asked to be woken up at 8:00 and they called me at 8:20.  Luckily I didn't have an important meeting, or I would have been PISSED.

    If they upped a few of the things, it would probably be worth the price they are charging.

    30/04/08 | Link | Rating: 3.0
    38. Molly R.
    Hotel Montgomery was recommended by a co-worker once when the Fairmont was booked solid - and just one stay converted me into a devotee. I've stayed at most of the popular business traveler hotels in downtown San Jose, and the Montgomery by far has the nicest decor, employees, and amenities.

    I love that the front desk staff isn't a rotating door of faces - they are the same folks almost every time, and many of them remember me from previous stays. It gives a personal touch to each visit and is one of the reasons I'm a loyal customer.

    The king size beds are ultra comfortable - totally on par with the Fairmont - and you get free internet access, Aveda amenities, and even an iPod docking station/stereo. They turn down your bed each night, put soothing ambient music on the radio, and place chocolate mints on your pillow.

    Some of the basic rooms are awfully small and cramped, but here's a tip: become a Joie De Vivre (Joy Of Life) club member - which is a free service - and you can forever after get cheap $10 room upgrades.

    Extra bonus points for the bocce ball courts outside and the only chic bar in the San Jose downtown area IMHO.

    The one downside is that there's no pool at the Montgomery, but not to worry! You can just wander up a few blocks to San Jose State and they have a year-round outdoor lap pool (the largest in California!) that you can use - or sunbathe by - for a mere $3.

    27/12/07 | Link | Rating: 5.0
    39. Thomas B.
    Like people have been posting before, "Don't forget your iPod!"  Yes, it's all that ... and more.  I have friends who live in San Jose (otherwise, I mean seriously, why on Earth would I go there?) and I hardly ever have to stay in a hotel.  But this was Easter weekend, my buds had family over to their places, and my brother and his wife were staying at the Fairmont for some convention she was partaking in.  I'd been to Paragon (the sumptuous restaurant in Hotel Montgomery's building), and I'd played in their bocce courts a few times in the past.  So, naturally, I figured I'd stay there for an evening.

    Hot damn!  I've always loved boutique hotels.  There's something about them that gets my blood pumping, whether it be the fantastical lighting to the multi-thread count sheets to the fantabulous bathrooms to the general coolness of the entire endeavour.  I was not disappointed when I went into my room.  iPod dock?  Check.  Sliding heavy-wood door for the bathroom?  Check.  Funky (in a good way) carpet?  Check.  48 hidden Easter eggs with chocolate and (in one case) a free future weekend stay at the hotel?  Well, uh, check.  I didn't find one of those fuckers, though.

    What I did find was helpful and very friendly desk-people.  Of course, there were the bocce courts, which I used with my brother an awful lot, and the restaurant, Paragon (of which I'll write about later), which served up some mouth-watering morsels and signature vodka-infused drinks that were the most original concoctions this side of Absinthe (which I will also write up in the future, being where I'm writing this review, strangely enough).  I loved the room, I loved the personnel, I loved the hotel, I loved the restaurant, and I loved the bocce courts!

    Yes, I know I have friends who live here in San Jose, and they'll always be ready to let me pass out on their sofas or their tuck-away futons or their guestrooms.  But there will also always be a spot in my heart completely devoted to Hotel Montgomery.

    I LOVE this fucking hotel.  Just about as much as I fucking love bocce.  (I'll play you in a match.  I DARE you to challenge me.  I'll send you back home crying to your Momma Mia.)

    08/04/07 | Link | Rating: 5.0
    40. Immortal S.
    I'm writing my reviews for Mosaic and the hotel separate because I believe I should be giving credit where credit is due. Me and my boyfriend read the reviews prior to booking and I was very reluctant but we figured we would not be in the hotel much since it was New Years eve and could not beat the price and location.
       Let's talk about the rude staff. When we checked in, we pre paid everything and it should have been ready to go. Never in all the times have we had such a long check in when we pre-paid/booked on line. Also the guy was talking to my bf rudely even though he had no reason to be!  Now, here's where I AM going to give someone credit here. He wasn't the original guy at the counter. Someone  else  was ahead of us and  THAT particular person who was helping them was  very friendly and nice (from what we could hear waiting)  He even acknowledged us as we walked in and said that he'd be right with us. Too bad I don't know his name... because  the guy we got  had a stick up  his you know what..

    Even after they put over a 300 dollar something hold on my bf's card "in case" there are damages, they further wanted us to sign a waiver that if we have any new years eve parties ON NEW YEARS EVE.. that they can kick us out at anytime without notice. What the hell? wow..

    Getting to the room, you can see they were in the middle of a remodel. Ultra trendy newish looking furniture meets old run down half renovated building. You can tell they tried half hardily to restore it but it's probably being restored cheaply.  The elevators were super small but whatever, it's not like we had a million bags. You could fit four people with bags but that's pushing it...and god help you if you're a bigger size..

    The room that we had was in this strange corner where you opened one door with your key, which lead into two other rooms and then one of those were ours. It didn't really make sense as to why it was that way but again I continued with my "whatever" attitude.  Coming into the room, it was freezing. It was decorated alright, and had a soft bed. The pillows were meh. Some were alright to sleep on but some were hard as a rock.  The bathroom was a basic size but what happened to the towels???? They were SUPER rough and hard. Anyone at this place heard of water softener or a clothes softener?  When we asked for more towels, again we got attitude.  Just flat out bad service.. It's not like it was an unreasonable request from a guest of your hotel. Oh yeah, they had a strange "conditioner".. no way that's what it was even though we called them to ask. It left my hair all tangled and it felt rough as well.. probably another cheap replacement.

    They did not offer any Internet but they did have a mini bar and some snacks. That was probably the only cool thing we came across. It did have ridiculous prices but  none of the other hotels I've been to had this so it was very convenient.  

    This hotel has potential.. all they need to do is get better staffing, someone who knows how to wash laundry, and finish the renovation and they will be good.  If you are looking  for a spot downtown that's near things, the location is GREAT. It's across the street from a movie theater, the light rail and clubs down the street. It's just too bad that they are so rude, it puts you off to coming back here.

    04/01/10 | Link | Rating: 2.0
    41. LeeAnn P.
    I had booked the location for a dress rehersal dinner before our wedding.  We were told a lot of things that did not occur.  We were told free parking for our guests that stayed at the hotel.  Didnt happen.  Also told the event would be the only one going on that day.  When we arrived they were hosting a 40 year class reunion.  So there was no parking available when we arrived.  We had ordered a cheese and fruit platter which was on a regular dinner plate for $125.  We had to walk thru the reunion to get back to our room that we had reserved.  Overall it was a very disappointing time and our guests who stayed at the hotel were not that happy either.

    02/05/11 | Link | Rating: 2.0
    42. Samira A.
    Not sure why I've never been to Mosaic Restaurant & Lounge before but so glad I did! My friends and I had a lovely dinner here during end of summer.  We order drinks and they were al so tastey! I had the steak, thinly sliced, juicey and oh so YUMMY! It was one of the best dinners I've had.  I cleaned up my plate! I enjoyed a glass of Cabernet with my steak, the combination was delightful! It's a great spot for a big group, birthday dinners.  The restaurant and lounge is classy & beautiful! I look forward to going back again! Also the waiters were very helpful, they know their product, since it was my first visit there, they helped me in choosing which steak to order!

    02/03/10 | Link | Rating: 5.0
    43. Amber W.
    Thoroughly enjoyed my stay at Hotel Montgomery. Friendly staff, nice room, free WiFi, reasonably priced minibar and parking. There were a few weird housekeeping issues (the room was always clean but they kept leaving rags and disinfectant behind), but nothing to complain about. Paragon was a convenient place to grab a drink or bite before moving onto other things.

    I would definitely stay at this hotel or another Joie de Vivre again!

    30/08/08 | Link | Rating: 4.0
    44. Jessie J.
    all you have to do is read the last three reviews for this hotel...  in no time i expect to see their rating drop.  it's sad really, because it's a relatively cool space in the somewhat barren hotel wasteland that is downtown san jose.  i am not sure if the hotel is under new ownership, but the restaurant sure is and at night it turns into a freaking nightclub which results in blaring music, bass felt through the walls and screeching club goers outside of your window until 1:30 a.m.  i stayed here with my mother- needless to say we had no desire to be awake until 1:30 in the morning.    we also had to load the luggage cart at our car ourselves when we checked in, because there was no porter available.  i am eight months pregnant and my mother, god love her is old with a bad back.  that was just ridiculous and should never happen at a supposed 4 star hotel.

    as for the rooms themselves, they are not really anything to write home about.  the bathrooms are totally basic, and the t.v.'s are tiny and not even flat screens-the photos on the website are REALLY misleading.  i would pretty much never stay here again and they should be ashamed for allowing their quasi restaurant/nightclub to keep their guests awake.  stay classy san jose!

    27/07/09 | Link | Rating: 2.0
    45. Elaine N.
    This hotel was nice and clean.  You got your money's worth.  Service is nice as well.  It was very conveniently located downtown.  Only complaint, one of the two elevators was super small.

    27/04/11 | Link | Rating: 4.0
    46. Jenn D.
    This place was super cute! Very modern and comfy, wish I could have stolen the bed/blankets/pillows [=  Very convenience location, stayed here to see Felipe Esparza at the Improv. Walking distance to restaurants/clubs and has an okay lounge downstairs.

    04/01/11 | Link | Rating: 4.0
    47. Kevin G.
    I've attended the San Jose Jazz Festival for 2 years now.  Last year, I stayed at the downtown Hilton.  This year our traveling companions made a set of reservations for the Hotel Montgomery.  If I'm not mistaken, we stayed in a junior suite.  It had a king size bed, a bathroom and a nice sized closet.  It was very roomy...lots of walking space between the bed and the opposite wall.  There was no queen sleeper, though.  

    I had to change rooms twice.  The first room we were assigned was on the second floor.  It was a junior suite, but someone (probably many someones) obviously used the room as a personal ashtray, and it smelled really badly.  We asked the front desk for a clean smelling room. The desk clerk was extremely polite about it, and sent someone up immediately to take us to another room.  We were placed in what appears to be their King Deluxe room, and we were displeased that it felt very cramped and confined compared to the room we had just left.  

    The wife and I then had a discussion...being a frequent traveler and sampler of the best and worst in hotel accomodations, I was willing to deal with it for 2 nights.  The wife felt strongly that we should get what we paid for, so I called yet again and asked to be swapped out.  Surprisingly, the clerk was yet again very polite and accomodating.  We were taken to another junior suite, which was both spacious and pleasant-smelling.  

    This particular hotel has a unique history...I believe it is the largest structure ever moved from its original foundation to another location. There's a fascinating mini-documentary about it playing in the lobby.  Though we didn't sample the restaurant, it looked like a hopping place; very swank and trendy.  Our travel companions told us the vodka selection is absolutely huge, and that the peach and jalapeno martini (wow) is to die for.  I'll definitely be back to sample that.

    All in all, a very nice stay in a cool hotel.  Check it out, but be sure and reserve a junior suite.

    14/08/08 | Link | Rating: 4.0
    48. Marc C.
    Vintage San Jose meets modern flare at the Hotel Montgomery.  Located next to the ominous Fairmont Hotel, the HM boasts a square and hunky exterior.  Inside, I really enjoyed the lobby area.  It was large and had many art pieces and light fixtures to keep my eyes busy.  The front desk staff were all friendly.  My room was quaint and nicely decorated.  I enjoyed the iPod alarm clock--I take my pod everywhere, so it was nice to be able to listen to music in my room. The bed was very comfy and I slept well, which is hard for me to do at times. The bathroom was large and spacious.  I really enjoyed the shower / tub as it had great water pressure and plenty of hot water.

    One aspect that I did not care for was the absence of a proper breakfast option.  They offer a continental breakfast at ~ $15 per person.  That's a bit much for grapefruit and toast in my opinion.

    The HM makes a great home base for out of towners or a nice place to chill if you live in the Bay Area.  I'd stay there again.

    01/10/08 | Link | Rating: 3.0
    49. Crystal D.
    after reading some of these reviews i was more surprised at my recent experience at hotel montgomery...

    nye 10' my bf and i got the suite here and invited a small crowd to our room. we later migrated to the bar downstairs (mosaic) only to find the place was empty! seriously...there was no one there except the bartender. props to them by the way for having such a great attitude!luckily we are the kinda crowd that doesnt need much to have a good time and we passed the night drinking away and later continued the debauchery in our suite.

    i have stayed here a handful of times and i find the staff refreshingly normal. they are not rude or condescending but they are not overly friendly or fake....they are just about in the middle. the hotel itself has a very historic feel and i think it stands out for that reason. the rooms are on the smaller side but the quality is great. they did a wonderful job in renovating this old building. parking is steep which is why we use the 2nd street garage when we stay here...free parking on the weekend and its only 1 block away :)

    03/03/10 | Link | Rating: 4.0
    50. Angelica A.
    I gave it two stars instead of just one because the bed was extremely comfortable, and the front desk staff were friendly.  Other than that, I've experienced better.  The parking was weird, it was off to one side and you had to walk around the building to get to the front entrance.  Said front entrance was not in front, but tucked away on the side and passed Mosaic.  The elevators were tiny.  The bathroom had a sliding door that did not lock, and the noise level at night was unacceptable.

    14/06/11 | Link | Rating: 2.0
    51. D M.
    I have stayed here a few times and I absolutely love this hotel. Good price and comfortable beds!

    20/07/11 | Link | Rating: 5.0
    52. Mr. Helper L.
    Very nice lobby and beautiful architecture.  Small yet comfortable and well decorated room.  Great bed, excellent AC unit in room, windows that open. Great location on tree lined street with lots of shops and restaurants.  I love this place.

    20/10/10 | Link | Rating: 4.0
    53. Molly D.
    I stayed here when I came to San Jose for work recently - I wanted a nice, comfortable hotel within walking distance of reasonably interesting things, which is exactly what I got. The restaurant is great for breakfast, and advice for ignorant tourists, such as myself - one morning I asked my server if it was a long walk to the Winchester Mystery House, and he informed me that it was not really within walking distance - he also advised me that the Winchester Mystery House is really, really boring.

    28/08/11 | Link | Rating: 4.0
    54. Jen K.
    Wonderful boutique hotel!

    I stayed here one night in a junior suite and I must say it is a lovely hotel.

    The staff is very accommodating and helpful.  The rooms are very clean, spacious and of course come stocked with many items in the mini-bar (should you choose to indulge!).  The bathrooms are large, open and come well stocked with towels (thank GOD) and washcloths.

    The beds are incredibly comfortable - even though 3 of us ended up crashing in the bed, I still slept fairly well.  I can say had it just been me I would have slept like a dream.  Great amenities like free Wi-Fi (as all hotels should provide), an iPod dock and cable on-demand.

    04/08/08 | Link | Rating: 5.0
    55. Farrah F.
    This is a great mid range hotel.  The rooms are clean, fairly big and well appointed.  The service is great.  It is a Starwood property, so I wouldn't expect anything less. The water and the wifi are free.  Try to beat that at a typical downtown establishment!  The location is perfect for dining, entertainment and it's close to the business that I'm here to see.

    09/08/11 | Link | Rating: 4.0
    56. Brittany L.
    Beautiful and modern... This hotel offers many perks !

    19/10/11 | Link | Rating: 5.0
    57. Mikey U.
    Simply San Jose's premiere hotel, boutique or otherwise!

    We stayed in a Montgomery Suite, a spacious apartment-like offering (sans kitchenette), fashionably outfitted in decor and amenities.  The bed, like a California-king turned sideways, could easily and comfortably sleep 3 (possibly 4, snuggled up, if you were so inclined).  The living room was large and seemed quite suited for entertaining guests; composed of 2 lounge chairs, a couch (fold-out sleeper), 2 glass-top end tables, the desk, the television/entertainment center (wherein there is a shelf stocked with candies, chips, teas, etc, as well as a mini fridge which I dared not open...).  The bathroom was very designerly and chic.  My one contention being that the shower was definitely lacking in water pressure, though it more than made up for it in near scalding heat.

    The service is unquestionably first class!  Unquestionably!  Personal, personable, professional.  I have rarely been treated so well.  I suppose its a very Silicon valley possibility that even someone that looks like me (a tad thuggish, a bit unrefined) might be of some import in our crazy little high-tech financial whirlpool called the Bay Area... (...tis' too bad I'm not... ).  A+ service through and through, from front desk to concierge to valet to restaurant & bar.

    The location is perfect for splurging, rambunctious, wanderous nights on the town...

    Highly recommended.  HIGHLY!

    15/10/07 | Link | Rating: 5.0
    58. Crystal B.
    Okay, I've stayed at a couple of the Joie de Vivre hotels now and of the two, this doesn't really live up to the full reputation of this boutique chain.  The lobby can definitely use an update, after all this is a person's first impression of the hotel.  Maybe they're trying to come off with retro chic or something, but it's not working, if just reminds me of those people's homes that haven't bothered redecorating since the late 60s, early 70s.  And, the hairy chairs in the reception areas aren't mod, they're scary looking.  I have to take off a star for the lobby.  

    Luckily, the actual suites are pretty nice and attractive, and the bed extremely comfortable especially after a night of drinking and dancing!  Oh, and a nice feature is the couch is a hide-a-bed, which was lucky because some of our friends drank too much to drive home.  The bathroom is huge with good lighting and nice bath products (it even has a scale if you're so inclined to use it, lol).  And, one perk is that to upgrade from a standard to a suite is pretty inexpensive and worth the splurge.  The staff is friendly and accommodating.

    Would I stay here again?  Probably so, if I wanted to stay downtown for some reason, but I'd be more likely to Moorpark, another Joie de Vivre hotel, if I just wanted a weekend away.

    04/12/08 | Link | Rating: 4.0
    59. Valerie G.
    I actually REALLY like this hotel.
    This was our place of love shacking for Valentine's day this year. I had no idea he even got a room so when we showed up here I was pretty excited. I would use the word "swanky" to describe this place. Its very quaint as well. The decor is really cute. I was not to fond of the chocolate room air freshener in the lobby but its OK.
    The room had a lot of snacks too! That weren't ridiculously priced. After a long drunken night I stayed up by myself to order "Twilight" (i know I totally jumped ship). Ha Ha.
    The room was also VERY spacious, in the suite we had right when we walked in pat made reference to "Step Brothers" the part where they finally make their bunk beds and the guy says " We can do SO MUCH activities" (followed by a little loop kick) that's what this reminded me of as well. SO much room for so many activities. This is a good spot to take a lil lady friend WINK!
    Good customer service as well

    17/02/09 | Link | Rating: 5.0
    60. Jeremy M.
    If downtown is where you need to go.  This is a nice small boutiq (kinda) hotel but still under SPG brand.  Nice location have access to many restaurants in walking distance.  Parking from hotel sometimes is questionable.  The SPG breakfast for continental breakfast is good at the resturant on site.

    04/12/12 | Link | Rating: 4.0
    61. Cassie P.
    I am sitting in my room at the Hotel Montgomery.  We just finished dinner at Il Fornaio across the street.  The Devil Wears Prada is on HBO.  I am in heaven.
    This boutique hotel is staffed with super nice young guys.  The rooms are clean and large.  They are decorated very nouveau 70's with a Burberry (copied) plaid.  The colors take a bit getting used to but I did.  The mini bar is stocked with all sorts of goodies including Jacqua Girls and Sharps products.  A groovy stereo system and an ihome docking station.  A boce court in the courtyard.  
    The one drawback....$20 for self parking, $23 for valet.

    26/07/07 | Link | Rating: 5.0
    62. Darryl L.
    Randy's comment from four points is a joke....he knows and I know I was NEVER told why I was being removed from my room at 3am while I was sleeping.  I was told just to pack my bags and leave...I told them it was obviously a mistake and management or SJPD did not care to hear a word I had to say....so again everyone DO NOT EVER stay at this hotel because you can be removed while asleep and removed with NO explanation at all....and Randy they did NOT forcibly enter my room they knocked and I opened it.

    24/04/11 | Link | Rating: 1.0
    63. Chris T.
    Partied at Paragon over here for NYE 2008 back when Mosaic was called Paragon.  Yacked in some tree bush over here by the boccie ball pit before my homeboy followed suit and yacked in the same bush.  Damn absinthe we drank while pregaming fucked up our stomachs.

    Went here again a few months ago with some homies after Agenda for one of their homegirl's tellie parties.  And all I have to say from that night is GOD DAMN, what's up with Filipinos from the 510 drinking nothing but Hennessy and making everyone that's not passed out continually take shots with them until they themselves either yack or pass out.  I used to like Hennessy, but I hate that sheit now.  Gets me trashed pretty quickly, the VS and VSOP.  Privilege is pretty smooth though.  But that night was pretty funny.  Chilled there until 5AM and ended up making friends with everyone and having some girl pass out on the couch and try to use my lap as her pillow and homeboys hella clowned on me after saying one girl was on the jock after her boyfriend passed out.  I hate how this never happens to me when I'm coherent and can actually see straight or remember what I was looking at.

    But damn...510 Hennessy army dude was crazy making us take that many shots until 5AM and then he forgot where he parked and drove off later.  Homeboy even dropped his pants to show us all his shrapnel wound from Iraq on his thigh.  Man...I hate Hen!

    Oh...and as for the suite...You got a queen sized bed, a couch, table, some chairs, a couch seat, and a bathroom, and a flat screen TV I believe.  A OK, no idea what those girls paid for the room, but it's walking distance from any bar or club in downtown.

    04/02/09 | Link | Rating: 3.0
    64. Sofia H.
    Great find in Silicon Valley

    The decor has a Burberry feel with an American twist.  

    Great bathrooms - large vanities and all the bath products are Aveda.

    06/07/07 | Link | Rating: 5.0
    65. Delaine Z.
    I had to plan a spur-of-the-moment trip to San Jose, where I have never stayed overnight before, and i needed something within walking distance of the Tech Museum.  AAA recommended this place, and we are so glad to have gotten the opportunity to stay there, even for one night.

    Some have written of small rooms, our's was so large we could have square danced in the entry.  Space wise, though, the desk was crammed too close to the bed.  Also, many have written about Avea products, they have changed to another brand.  

    The room is well appointed and very quiet.  The linens are high quality, the decor is modern and sparse, very much to my taste.

    I have two complaints, parking is $20, and the view from the western facing rooms is terrible.  It is very much "Rear Window" in that you are looking directly into apartments.  I think a south facing room would be wonderful, though.

    20/03/08 | Link | Rating: 4.0
    66. Tiff T.
    Hotel Montgomery completes my reviews for Joie de Vivre hotels in San Jose.  Compared to the Moorpark Hotel, Hotel Montgomery is clearly the winner.  Any hotel with a bocce ball court is certainly impressive!  The front desk guys are friendly, accommodating, and helpful; they printed out a sheet of guidelines for Bocce ball when I proclaimed that my knowledge of the rules were unclear since the last time I had played was in high school.      

    And luckily for me, we stayed on Easter weekend and I was ecstatic to discover that there was an Easter egg hunt in the hotel!  I only found 3 on the 4th floor, but I think everyone else got to the rest of them.  

    My only 2 complaints for Hotel Montgomery:
    1.  They do not allow their very own guests FREE parking.  If you want to park in the hotel parking lot, you will be charged $18 (per day), so you will have to park in 1 of the 2 free public parking lots nearby.
    2. My BF is enrolled in the "joy of life" club and upon our arrival to the hotel, they didn't have complimentary cocktails waiting in our room and in the morning they did not bring him USA Today, instead the SJ Mercury Newspaper.

    Besides that, everything from the beds to the gym are luxurious and posh.  And if you were considering taking public transportation to the hotel, the light rail drops you right across the street from the hotel at the "El Paseo de San Antonio" station.

    **four and a half stars..

    08/04/07 | Link | Rating: 5.0
    67. chris c.
    This place is ok. I came here on friday for a little getaway with the GF. They upgraded us from a deluxe king to a junior suite, Yay! The room was huge with a nice sitting area and a luxurious bed that was a pleasure to spend the night in. Much better than my little twin at home. All of the hotel staff were courteous and helpful.

    I think business travelers need to beware. The hotel bar/lounge area has changed. It is no longer paragon, a chill jazz place. It is now called mosaic. Its loud and plays hip hop and tons of people. Its my kind of scene but it's a case of wrong place and time. I didn't make a reservation at hotel valencia because of Vbar and now its the same thing. Especially since people like to hang around after last call in the patio area and scream their drunken heads off. Its great if you want to party downstairs and crash upstairs later. Not so great if your night starts upstairs...

    23/03/09 | Link | Rating: 3.0
    68. Vicky J.
    WORST HOTEL EXPERIENCE EVER! I'm only giving them one star as zero is not an option.

    We paid for a junior suite. If that was the size of the suite I'd hate to see what a regular room looks like.  

    Aside from sub-par accommodations, this place is hidden cost galore. The price for continental breakfast , which is complimentary at most hotels, was outrageous. The tiny little sign was hidden at the end of the table where you would only see it AFTER you've served yourself. I was quoted $149 but the room ended up being $169. When i initally called to book, they gave me the impression that parking was included in the cost only to find out that parking is an additional $20. When I got there there wasn't even parking available and street parking isn't an option in that area.

    The part that pisses me off the most is the $50 they charged me for cleaning. Before we checked out we straightened up the room as much as we could- made the bed, folded up the couch, etc. With the exception of a couple of glasses and some used towels the room was basically in the same condition as when we arrived. I found out later when checking my account balance they had charged an additional $50. When I called to inquire about the charge I was transferred to the General Manager, Randy, who left me on hold for 15 minutes! I called back and was told he wasn't even on the property. I tried again the next day only to be placed on hold for a  ridiculous amount of time AGAIN. Finally he answered and said he needed to look into what happened. He never did. After getting the run around I decided the $50 was not worth the amount of bullshit he was giving me. I gave up calling.

    18/06/09 | Link | Rating: 1.0
    69. Heatherdawn W.
    I stayed here for three nights during a conference I had at the San Jose / McEnery Convention Center.  I chose this hotel because of it's close proximity to the convention center and the relative low cost per night as compared to other well rated hotels within walking distance of the Convention Center.

    Overall I was happy with my stay. Here are my pros and cons.

    -My room, a 'deluxe king' room was clean and well appointed;
    -Closet had hangers, two robes, an extra pillow, and;
    -A small in room safe for small valuables;
    -Convenient restaurant, Mosaic, on the ground floor;
    -Within walking distance of many amenities including other restaurants (I ate at a Mosaic, P.F. Chang's China Bistro, and Johnny Rocket's), Pharmacy (needed some cough drops and a bottle of water), cellphone stores (I forgot my phone charger at home), and etc.;
    -Very important to me- a short 7 minute average walk to the Convention Center;
    -Free access to a small gym with some equipment (bike and treadmill) and a set of free weights;
    -Free wireless Internet in the rooms. Though, it my be helpful for some people to know I was not able to ftp files using the hotel's wireless Internet;
    -Comfortable mattress;
    -Staff was very pleasant and helpful;
    -I requested 3 wake-up calls which were all made to me ON TIME, by a human;
    -Offers a AAA discount;
    -Does the chocolate on my pillow each night count as a pro?

    -Halls on the room floors were very narrow (Didn't bother me, so much, but it was quite noticeable and I could imagine juggling large or numerous bags would be challenging);
    -The two elevators (one VERY small) were very warm (My room was on the third floor and after a couple of the trips up or down the elevator, I would be sweating by the time the doors opened);
    -My room, on the Southwest side of the building, faced an apartment/condo residential building (So the view was of people's living spaces - which can be, well, not that pretty);
    -Continental breakfast, offered in the lobby area as you get off the elevators, was an extra cost;
    -Shower in my room did not drain well so I had about 2 inches of standing water in the bottom of the tub during my showers (Note: I did not request that they fix it until I checked out of the room so I can not speak to the speed or efficiency of the 'fix-it' team).

    Note: I did not rent a car, but rather hired taxis to get to and from the airport (walked everywhere else), so I did not use the hotel parking lot. I did notice, as Jeff B. mentioned, the parking was fairly expensive and the lot seams to charge a lower cost if you are NOT a hotel customer.

    All in all, I had a nice stay and would stay here again.

    17/08/09 | Link | Rating: 4.0
    70. Paige E.
    I had never stayed here until last week (didn't even know the hotel was here) but really enjoyed it! The rate was cheap, rooms were very cute, and lobby has a very cool vibe. The rooms are a little on the small side, but I've found that's what you get with older, restored hotels.

    Someone told me this used to be the Hotel Montgomery, and it used to be on the corner. But they moved the hotel (as in, moved the whole BUILDING) down the street a little bit so now the parking lot is on the corner. Funny.

    The fact that self parking (outdoor, not in a garage) is $20 kinda sucks. Valet is only a few bucks more, but in protest I just parked it myself.

    We also had a drink at the bar downstairs, which was pretty cool. If I am back in San Jose at some point, I would definitely stay here.

    06/08/10 | Link | Rating: 4.0
    71. Ricardo S.
    I would have felt better about being mugged in an alley than I do after staying at his place.  Seriously I feel like I was robbed.
    Where to start, I called the Montgomery to get a reservation and was quoted a price, only to have it up'ed $20 when I actually checked in.  When I reserved the room they claimed to include parking, surprise I had to pay another $20 to park in the hotel lot.  We got a jr suite, and it was tiny, like difficult to walk around in small.  I would hate to see what the regular rooms were like.  

    Like that wasn't enough a week later I received a charge for a $50 cleaning fee. When I called to see if this was a mistake they insisted that the bathroom was so much of a mess they had to clean it for an hour, I only used that bathroom to shower, piss and brush my teeth.  I had to call various times and get the run around for a few days before they even gave me that info.  

    The only good thing I can say about this hotel was that the décor was kind of cool, in a very unique way.  Not cool enough to make it worth getting jacked $90.  
    The money is not as big of an issue as the principle of the whole thing is. What a shady way to run a business.

    18/06/09 | Link | Rating: 1.0
    72. Jeff B.
    There's been recent reviews, all negative, about the Montgomery Hotel- mostly complaining about the noise from the club, the drunks, and hidden costs.  These reviews made me a bit nervous to stay there (i booked the reservation before reading the reviews) when in town for work.

    I just returned from my trip and was very surprised and very pleased with the Hotel Montgomery.  

    - they no longer have the club people mentioned.  The hotel was very quite - the bar even closed early and I was there on a Friday night.

    - The staff were all very friendly.

    - The rooms very nice and clean - steps above most average hotel rooms.  The bed was super COMF!  

    The only negative comment I have is in regards to the parking.  Now, I know the hotels downtown all charge for parking.  In this case - $20 for self-park in their lot.   I'm ok with that - but my problem is the same parking lot is open for event parking - $18 for 4+ hrs. Why, as a guest of the hotel am I paying more - and to top it off... they charged me $20 plus $1.95 tax!!!!    There's a tax for parking?

    This is my only disappointment with the Montgomery.    Over all - the Montgomery is a  great hotel - has a great staff, very affordable and very comfortable.  Please know - NO CLUB --- NO DRUNKS.

    09/08/09 | Link | Rating: 4.0
    73. Michael H.
    I attended an event here and I still don't understand how this building is involved with or part of the Sheraton...

    The hotel wall says "Hotel Montgomery", and obviously when you search online it is easily findable by this. However, when you come here you'll notice that the signs directing to the hotel portion all say Sheraton. I don't know.

    Anyway, none of this matters as I had a great time here. While I did not stay the night our group of 14 arrived around 8pm to play a few rounds of Bocce Ball on their outdoor patio area (smoking allowed) and then we settled inside Mosaic for the remainder of the evening tossing back drinks.

    The bar tender was very cool and began suggesting drinks to our party that gladly accepted his advice. One drink in particular the bar tender made for our group was very good. I don't know if there is a proper name for it, but it was very simple. A single shot of espresso with a single shot of vodka over ice. The result tasted more like a chocolate martini, but less sweet.

    I left around 11pm, wired and buzzed which was an interesting combination.

    04/05/10 | Link | Rating: 4.0
    74. Lisa H.
    This was my second stay at this hotel. I wanted to come back because it's quaint, conveniently located and reasonably priced compared to the other hotels in the Downtown SJ area.

    It's a small hotel and only has 5 floors. For that reason, they supply nice amenities to help muffle the city noise: ear plugs, eye cover, CD and tea...believe me it helps! The bed is comfy with a fluffy down comforter for keeping warm from the chilly November temps. Brr!

    The bar is quite contemporary with big screen TVs, so we could watch the Black Hawks get slammed by the SJ Sharks (ouch!). The bartender was very heavy handed and poured large glasses of wine.

    Room service for breakfast is the best. I recommend it after drinking too much wine the night before. :-D

    The staff is fine, but not overly customer service oriented. I would give them 3 stars.

    The hotel does charge for parking, but it's definitely cheaper than the bigger named hotels in the area.

    We're definitely coming back, especially since T is in her second year at SJSU!

    28/11/10 | Link | Rating: 4.0
    75. Theresa M.
    I wish i could give this place zero stars. The parking was terrible. We pull in and there was no parking at first. the Parking attendant on staff on the time was about under 30. Shirt was untucked, looked stressed and greatly underpressure due to the busy weekend (Fanime Weekend). Well he moves a car, and there's a parking bumper at the front of the car...and he drives over it and the car scraps and crashes down hard. We look at him like WTF?? I tell my boyfriend, I'm not giving my keys to him. He guy gets out, laughing, says "i forgot it was there! its okay, its my car". I hope so. Honestly, I left like he was under the influence.
    Well later on the in the evening time, I had to pick some things up. I go to pull in and theres a different parking attendant there. Older man, and he just chatting away with the car in front of me, laughing and theres a car on the other side trying to get out, I'm blocking the sidewalk, trying to pull in closer. So finally as he finishes the conversation and I'm trying to scoot up to get out of peoples way, he tells the car trying to leave, to finally pass. Then I show him my ticket stub, showing that I'm staying at the hotel and as I'm about to pull away he calls me a bitch. Well, I turned the car around, parked at the 15mins parking registration and check out the same day we checked it.

    The staff inside was very pleasant and the room was clean, small but clean. I will never stay here again due to the parking attendants. Unprofessional, carless, and disrespectful.

    25/05/13 | Link | Rating: 1.0
    76. Jeremy H.
    If you're considering this Hotel via a travel agency you need to read through these reviews.

    My first surprise was the day I showed up. There is a sign for "Hotel Montgomery" parking, regular & valet. I pull into the parking lot and informed there will be a $20+tax nightly fee for parking. I specifically budget my trips so I know all costs before I travel. Now I'm annoyed since $22 extra a day parking my rental never came up when I booked the trip through Expeida, not to mention that I have never been charged a parking fee from a hotel where I was a paying guest.

    My second issue was how cold the room was. I stayed there over Christmas and the room was colder than the temperature outside. I'm guessing nobody had been in that room for awhile since it was easily 30 degrees. It took a couple of hours that night before it heated up enough for me to get into bed (ya, it was that cold!).

    The next surprise came the following morning when I went to grab a cup of coffee. When you get off the elevators into the Lobby they setup a continental style breakfast. Look closely at the sign where they charge you $2.50 for a cup of coffee and $3 - $5 pastries (Costco muffins). When they told me about charging my room for the coffee I had him take the cup back and informed the staff not to charge my room. If I'm paying for drip coffee the money is not going to the people overcharging me to park.

    I don't see these people being in the Hotel business, they want to get people in so they can sell overpriced services & goods. Save your time and money, find quality accommodations elsewhere.

    05/01/10 | Link | Rating: 1.0
    77. Olivia L.
    I should have RTFR (read the fucking reviews). Shame on me. The room here is amazing, no doubt about it. Though freezing when I walked in. As I sit here, it's still cold, though I have the heat cranked up. The two stars go to the room alone.

    The place is dead quite when I arrive, which is weird because on the phone I was told that there were only three rooms left -- all suites. Ok, well I don't want a suite but I would like to stay in your hotel so isn't it customary to charge for a regular room and graciously give up the suite? Especially since I'm booking a room for that night? And when that night is a Wednesday? No, no it isn't. Get your head out of the clouds, girl. (that was a self monologue.) They put me on a list, supposedly.

    The people on the phone and at the front desk delivered that kind of customer service that isn't cussing you out rude, but isn't friendly either. Cold, passive aggressive and slightly pissy. Then you end up feeling the same way and wondering why. Rawr.

    Oh yeah and the extra $20 bucks for parking. Rip Off.

    Then the guy at the front desk gives me some paperwork to sign and the amount says $120. Yes! Awesome. Then, he looks back at the screen and says ... "oh, that's not for you." Me: Big shiny balloon. Him Big shiny needle. *pop!*

    Internet had troubles.

    Oh, rant of the day. I really HATE when hotels authorize your card for hundreds more than what you agreed to pay ... in the event you have room incidentals. I want to boycott this practice. It's just wrong. You can't charge me or put a hold on my account for things I haven't purchased yet. Well you can ... and you did, but ... but ... but.

    That's like going to a restaurant and looking at the menu posted outside and someone coming out to tell you that if you decide to come in, they will put a hold on your card to make sure you are good for the money (and for about 3 times the amount you would normally pay for the evening!) WTF?

    I'm adding a star because lucky for me, my smoke dector had bad batteries and started chirping loudly at 1 a.m. Oscar came in and was very helpful, fixed it in no time. He and the internet technician were very nice. Kudos guys.

    I still eagerly await my post-stay cleaning bill as did happen to poor Ricardo S. This, I fear will be the icing on my cake--that piece that kept getting passed down to the next Office Space employee. Yeah, I want my stapler back, too. Mmm, yeah .., thanks.

    18/11/09 | Link | Rating: 3.0
    78. Steph C.
    This place is just OK. Parking is limited AND 20$. Other than the Convention Center, Tech Museum and Children's Museum this place is rather alone... A lot of my friends come here and rent rooms for birthdays but if you plan on going anywhere other than mosaic (downstairs bar/lounge) then you'll need to get into your car and drive which totally eliminates the point of getting a room downtown.

    The staff is a little on the rude side and the parking attendant isn't always around. I have no idea  where he goes.

    Ok back to the staff. My main beef with them came on my birthday. Yes we rented a room. NO we didn't go to their bar Mosaic we went to Loft down on 2nd street. People tend to get a little out of hand at Mosaic, maybe its the barely there security or the bartenders who can't say no, but whatever it is people usually get pretty drunk (this is my own opinion from the times I've been to Mosaic). I come back from a night out with my friends on my birthday and try to go to the elevator to go to my room to pass out. I wasn't stumbling, yelling, screaming, throwing up or acting stupid I was just drunk and tired. I was stopped by security AND the front desk clerk telling me that I couldn't go up the elevators. I had no idea why. I showed them my card key but they still said "only guests" and took me BY MY ARM and escorted me back outside to where the 'smoking area' is for mosaic.

    wtf. I'm not a hooker and I'm not trying to sneak upstairs.. I walked into the lobby, pass the front desk WITH MY KEY and tried to get on the elevator BUT NO.. they kept saying "You aren't allowed, only guests"..

    ..I remember being really pissed.. walking around the building to the outside parking lot and walking up the emergency stairs to my room where the parking attendant (who wasn't there again) sits..

    P.s. the bathroom doors do not have locks they just kind of slide shut.. So sharing a room with  multiple people drunk = a lot of walking in on people using the bathroom...

    02/02/10 | Link | Rating: 2.0
    79. Gabrielle M.
    This review is only for the staff. I will be writing another one for the hotel.

    I have stayed at this hotel before and I loved it. We never had any problems, until now.

    So I check in and the Clerk says we have to leave a card for incidentals to the room. No problem. I give him my Debit card and he swipes it. Then he says "Oh this is a debit card? Just to let you know if we use this card it will be a $200 hold and you wont be able to use it until the bank releases it." We were going out downtown and I needed to use my debit that night. Ok so I tell him if he could cancel that transaction and my boyfriend gives him his discover card. I then asked him if he cancelled the prior transaction on my debit card and if it will be charged he says no I cancelled the charge. Cool.

    Tell me why the next day I go to use my card and its declined. I have two overdraft fees and $200 is mysteriously missing from my bank. After arguing with my bank they said I have to go to the hotel to get my money back but I still needed to but some money in my account by 5pm so I wouldnt be charged any overdraft fees. OMG

    Driving from the bank then back to the hotel was really annoying, because when I got there the manager (Melinda Bulleit) was really rude and did not care to at least try and resolve or make me feel better about the situation. Her remarks were:

    "How are we supposed to know if its a debit or credit card? We just swipe."


    The she was arguing with me about the wording I was using to describe the charge.

    "It's not a charge, its a hold." (She said this at least 6 times)


    This was the last straw:

    "Maybe you should go home and read your literature regarding you debit card."

    ARE YOU SERIOUS??????????!!!!!!!!!!!!!!!

    Trust me I called corporate, I hope she gets fired.

    20/06/10 | Link | Rating: 1.0
    80. Elaine G.
    We stayed 3 nights and the hotel was remodeled, super clean and staff was great.they have a club across the street and it was fun. They had great music, nice crowd strong drinks. Must go!

    08/07/13 | Link | Rating: 5.0
    81. Brent T.
    Pros: Great location, free membership at the Bally's across the street while staying at the hotel, hotel restaurant is pretty nice, the front desk people are nice and accomodating.

    Cons: The hotel rooms are small, parking is $20/night in an open lot, instances where the sheets smelled like someone else's body odor, no perks for Platinum Preferred Starwood Guests, cellphone reception can be bad if you have an iPhone.

    Overall, you can probably get a better deal at the Sheraton San Jose in Milpitas.  Don't know how this is rated a Category 4 Starwood hotel.  The people are friendly, but the hotel is average at best.  The location is great, especially during the summer when the park hosts its numerous events.  It is probably one of the best deals in the downtown San Jose area, but that's not saying much.  I say travel a few more miles to the outer suburbs and stay at those hotels instead.

    27/12/10 | Link | Rating: 3.0
    82. Seong P.
    The hotel lobby is pretty.  I like the modern decor and when I lived in the South Bay a few years ago, I thought it was pretty swanky.  But having stayed in a room recently, I think they were made for little people.  

    The room I was in was small with low ceilings and there was barely room to move around although the bed was quite large.  I felt claustrophobic.

    21/05/08 | Link | Rating: 3.0
    83. Nicole H.
    I booked a room through hotels.com and requested two beds and called the hotel to confirm, this is where the problems started! They claimed to only have three rooms with double beds and they are not offered to people booking off of hotels.com . I was left with two options pay more for a room with a bed and sofa or have a roll away put in the room.
    Customer service is nonexistent at this hotel, we called down to the front desk to ask for help with our bags and a lady brought up a cart and left. I have never stayed at a hotel where the staff could care less about the guest.
    At one point I realized I just had to laugh about the situation! We had to sign a paper at the front desk acknowledging that this hotel is not a party hotel and that we would not have more than four people and wouldn't be noisy, which is understandable, but when we returned from our night out there was a huge party going on at the hotel and swarms of people throwing up in the walk way of the hotel...classy!!
    Other than poor customer service the hotel is not bad, everything looks kept up we had a large room and the best part is that this hotel is 100% smoke free!

    28/08/12 | Link | Rating: 2.0
    84. Jennifer Y.
    Nice room and central location. Will definitely stay again.

    16/06/12 | Link | Rating: 4.0
    85. Janette W.
    A great little find when you don't have the money for the Fairmont.

    Quaint and at the same time luxurious.

    Great location and nice staff.

    02/03/09 | Link | Rating: 4.0
    86. Heather R.
    I booked this Four Points room based on last minute travel plans that meant no other 'nice' hotels were available.  Gotta tell you, I found a new --  low cost, super nice go-to hotel in San Jose.  The location is great -- tons of yummy restaurants within walking distance.  

    Parking was a bit awkward, but not too difficult.  The rooms are HUGE...swear the base room is bigger than my first apartment.  Room service is tied to the restaurant downstairs, and they were very willing to make special menu considerations for me after a long day's travel.

    If you're thinking about this hotel, go ahead and book it.  My experience was spectacular.

    07/04/11 | Link | Rating: 4.0
    87. Jenifer V.
    You know ... what can I say about this place?  It deserves a solid 3 stars.  I might even be inclined to round up a half a star if they had covered parking.

    Got a room over the weekend so we could go out, enjoy a nice dinner and some laughs at the Improv and not have to worry about driving home.

    Check-in was quick and painless, room was small, but clean and quiet.  Bed was comfortable.

    This place absolutely served its purpose and for $89/night, I really can't complain!

    23/03/11 | Link | Rating: 3.0
    88. Heather K.
    We stayed here last Friday night and were very satisfied with the whole experience.  The room was lovely (I totally dig the retro-70's vibe from the decor) and had everything we needed.  Although we didn't partake of it, the minibar was well-stocked with pretty much everything you could think of.  The staff was super nice (the lady who checked us in was hilarious actually) and very accomodating.  Our bed was SO COMFY, oh man, I could nest in that thing all day.  Excellent location right downtown, easily accessible from the freeways.  Parking is an extra $20 which kind of sucks because for that additional cost I'd at least expect to be in a garage(nope, it's an exposed outdoor lot surrounded by a chicken-wire fence) but oh well....at least we didn't have to leave the car out on the street.  Oh, and free WiFi too -- yay for that.

    08/08/11 | Link | Rating: 5.0
    89. A A.
    Here's my experience:
    Before traveling, I called around in the San Jose area looking for a room with two beds. I was traveling with my disabled, senior citizen father, to and from a memorial for the death of his wife. When I called (a week or so before I travelled), I let them know the situation, and was told that I could pre-pay to reserve a room with two beds. I did so. I was to check in the night of the 3rd. On the afternoon of the 3rd (I think around 2pm), I get a call from a blocked number. I was driving, but I pulled over to listen to the message, I see it was from the hotel, and call back right away, and there is a busy signal. I get an email saying that they don't have a room with two beds and are going to put me in a room with a "pull out sofa bed". I tried calling back multiple times, and then called the central booking main Sheraton number, and spoke with an agent. In her words, "I have tried five of the contact numbers we have for them and can't get through"- also she told me that they'd be required to give me the room I had reserved, or the equivalent. Also, she said that she sent them a message to contact me.
    I kept calling once or twice as I was driving to the hotel, no response.

    When there, I was told that all of their phones were broken earlier, which made me wonder why they didn't make the calls they needed to make now that they were fixed. They also told me that I couldn't get my room that I had already paid for. Either I would have to pay more money for a second single, they'd put me in a room with a pull out sofa bed, or, for more money, they would put me in another room in a different Sheraton in San Jose.  
    I ended up taking the room that they had for us, with the assurance that they'd be giving me bedding for the extra bed. When I got to the room and saw that there was just a sheet and a thin blanket, I called for a set of bedding and was told that they couldn't do that, but that they might look around. It was quite ridiculous to hear such a clear lie that they didn't have an extra blanket and pillow in such a large, relatively nice hotel. Some time later, they ended up bringing one by.

    Oh, and the parking situation is awful. And the restaurant is very relaxing and nice, slightly ruined by a large screen television.

    That was my experience. It wasn't awful, it's a nice hotel. They overbooked on a prepaid reservation and didn't make good on their mistake. If I was the owner, I would have put us in two single rooms for no extra charge (which they clearly had because it was offered) since it was clearly the hotel's fault for overbooking. SO, no, I would not return.

    10/07/12 | Link | Rating: 1.0
    90. Bat Bat N.

    My mom and I stayed at this hotel last month, since we were staying in San Jose for the weekend. Long story short, my mom and I checked out of the hotel and a few hours later realized we had left my moms camera in the hotel room. We called up, letting them know we had left it there. The lady at the desk was very rude, but I tried to be polite since she said she told me she was going to ask house keeping if they had found our camera.

    The lady told me she'd check later. I asked her if she could just check now, and she continually ignored me until finally she told me that ACTUALLY housekeeping had gone home, but that she would call me if she found the camera. I felt this was odd behavior, especially since it was relatively early.

    Next day I wait and eventually call up, since the camera should have been there. A guy answers this time and basically tells me that there is no report that I had ever called about my moms camera!!! He became extremely rude and accused me of lying about having spoken to the lady the day before! He asked why I was calling again today, and that house keeping didn't leave that early. He also said he would check house keeping for me -- why couldn't the other lady have done that?

    As you can probably tell, the situation was extremely confusing for me, but suffice to say the guy came back and told me house keeping never found a camera in our room. "WELL, I just don't know what could have possibly happened to it!" he told me in a snooty tone. I said, "It was stolen is what happened." "Yea okay. I'll let you know if we find it. Is there anything I can help you with!?" "I guess not...Thank--" hangs up on me.

    ALSO, just one more thing worth mentioning: The hot water heater for beverages was leaky. Bathroom door doesn't lock. When I turned on the heater, it would make a loud thumping noise.

    I could have cared less about the above issues, if my mom hadn't had her camera stolen.

    People say the hotel is pretty, but for ~$150+ per night MOST ANY HOTEL will look pretty nice for that price! It's not like you are getting a great deal -- you got what you paid for.

    So what should you look at then? THE OTHER FEATURES.
    Such as if you will be treated well or not. If it is safe, etc.

    I never even received an apology from the hotel. In fact, I was treated like trash and a liar. I am the kind of person who will tip up to 50% when I receive good service at a restaurant, I was very polite to the hotel workers, and yet they didn't show me one ounce of respect.

    I will never return to this awful hotel, and I will make sure all my friends and family know how awful this place is.

    I WOULD GIVE 0 STARS IF I COULD! I hope karma bites you guys hard for stealing my moms stuff and treating us like garbage.

    ps: I think the ladys name was something like Alyssa.

    01/07/11 | Link | Rating: 1.0
    91. Rye N.
    Being that I was celebrating NYE 09' at Mosaic [ yelp.com/biz/mosaic-nye-… ] It was a no brainer to stay at Hotel Montgomery.

    With the amount of alcohol and other recreational drugs I was going to consume. There was no way I was going to drive home and risk getting a DUI and having my mug shot posted and found on Google [ thesmokinggun.com/graphi… ] Besides. I figured the ladies would be impressed if I had a room. I'd use my 100% fool proof pick-up artist lines. I mean come on. Who wouldn't trust a dude that calls himself MySterY and wears ski goggles indoor and has all these hunnies all over him!  

    Being that I haven't partied in San Jose since my SJSU days. I wasn't expecting a posh and chic hotel. But Hotel Montgomery is slowly helping pave the way for the once booming silicon valley and up and coming downtown San Jose party scene.

    The Lobby is small, cozy, and very well decorated. The Check in process was smooth and the front desk were very friendly. The room [ static.px.yelp.com/bphot… ] was just the rite size and nicely furnished to handle about four people.

    The Bathroom [ static.px.yelp.com/bphot… ] isn't crazy big. What I didn't like is the Sliding door. Cus you know with a sliding wooden door..um..certain smell could linger and make it's way toward the bed. NOT a good thing!

    IF I were to stay in SJ again. Hotel Montgomery would be the place to be to recover from a heavy dose of partying!

    Rye's Notes:
    - Parking Lot is on the side of the building
    - Late Check Out till 2pm

    15/01/09 | Link | Rating: 4.0
    92. Jocelyn L.
    This review is for the hotel bar @ the Hotel Montgomery

    WOW, the food was Awesome!
    - Mac n Cheese: Super cheesy (4 cheeses!) and very good
    - Hot & Spicy Wings: I have not had such juicy, crispy chicken in quite a while...and to find it at a hotel bar? Amazing!
    - Chorizo Pizza: I did not taste it, but my friend was enthralled with this entree

    HOWEVER: The servers were kinda ditzy and their service was spotty. They forgot some orders, did not come back to check on us...and the bar was pretty empty on a Thursday nite; that was too bad.

    But i'll come back for the food anytime!

    28/09/09 | Link | Rating: 4.0
    93. Rob M.
    This was the worst experience I've ever had at a Starwood property.  I have been an SPG member for a few years and have never met a staff that is less concerned with customer service in all my life.

    Let me start by saying my stay there was ok.  The hotel is in a good location and in good condition.  Other than some protesters that were outside for a few hours, my stay was fine.  

    My frustration came after my stay.  I had booked my stay through our company travel agency a month or so beforehand.  I had to cancel the trip and was told they could not refund the charge but would apply it towards a future stay.  When I rebooked the stay I was told the credit would be applied towards my upcoming stay.  It was not.  

    When I contacted the hotel I was told that they refunded my initial booking a few days after it was cancelled which was not true.  I even provided them my American express statement showing where I was charged and not refunded and they refused to provide any proof that I was refunded.  I even had to organize an investigation with Am Ex to see what happened.  

    I then get a letter from Am Ex stating they cannot help because the hotel states I originally booked on a non refundable ticket.  WELL, NO KIDDING!!!  This was the reason you could not refund me and only offer a credit!  The bottom line is that I never received a credit or refund for my initial charge and they continue to be non responsive to a loyal SPG member

    STAY AWAY FROM THIS HOTEL if you care anything about customer service!

    14/03/13 | Link | Rating: 1.0
    94. sandra c.
    I am deeply disappointed with this hotel.. It came highly recommended.
    I called to make 2 reservations for out of town guests a week prior.
    When I got off the phone that day with the hotel, I thought it was taken care of.  It turns out that it was not!

    The two rooms were for pastors who came in from out of town because they were here for my mother's funeral and were officiating the memorial service that was taking place that night. My sister and I were trying to take care of this for my dad so as not to bother him with these details.

    When one of the guest arrived he called me to say they did not have a reservation for him.. after talking to the front desk they said they would find him a room.  My father was billed for 3 rooms and 3 parkings. We had to dispute the "no show" which was no easy task.

    I would not recommend this hotel!

    08/06/11 | Link | Rating: 1.0
    95. Sandy s.
    This hotel was a disappointment. The staff was not very friendly. We reserved a room with 2 beds but when we got there they were out so they said they would give us a king. When we got in the room it was a queen. The stereo was not working. You can hear the train horn all night. They charged us $25 after tax a night to park. Disappointed. Not worth the money at all.

    25/02/13 | Link | Rating: 1.0
    96. Tish C.
    By far the worst hotel I have ever stayed at with the worst service! Made reservations for my birthday last month and had the worst experience. First they said that parking was available at the hotel for a fee but when we got there they had NO PARKING. How is it that you are a hotel that doesn't have parking for your guest that stay there? Then I call the front desk to ask where can I park and not only were they rude some guy named Jose I think but he also had no idea where I should park. We ended up driving around for over a half an hour just to find parking which was in a whole different area away from the hotel by the time we walked to the hotel I was late for my dinner reservations!! The staff was not friendly or sorry about their lack of parking situation. DON'T STAY HERE unless you don't mind not having parking

    21/01/13 | Link | Rating: 1.0
    97. Anne K.
    This hotel could have sent me to the emergency room, and their service was pretty bad.

    See, I'm allergic to feathers. A lot. And I have asthma. If I fall asleep in a bed with down pillows or duvets, I'll wake up a few hours later unable to breathe. This is why I always, always add special instructions when I book a hotel room: NO DOWN IN ROOM.

    I've had other hotels screw up that simple-sounding instruction, but I've never had a hotel be so rude to me about this problem before.

    So, to start from the beginning: We got there early. Front desk assured me they had read my request and that Housekeeping had taken the down out but not yet cleaned the room, it would be available in an hour. We were not offered the option to check our bags at the front desk until I asked them to do so.

    We went out for dinner and came back. About this time I noted that the front door, despite having a wheelchair symbol on it, did not have a button or push bars or any other access options - apparently they felt that the door being wide enough for a wheelchair was sufficient to call it accessible. There was no doorman, and I couldn't get the door open myself. Fortunately I had someone with me, but had I been alone this would have been a real problem - and it's the only entrance as far as I know.

    We came back and were allowed to have keys and check in. There was still no baggage cart, so we dragged our large bags to our room ourselves. The room was very small. I hadn't asked for a "real" accessible room because those usually come with showers, and I want a bath tub. Good thing I can walk a few steps, because this room was so small there was almost no place to park the wheelchair. If you need room to maneuver, ask for a larger or accessible room. It was also a bit noisy - old construction did not include soundproofing.

    As we got into the room, I checked the pillows, and they were not down. I got distracted during the unpacking process and forgot to check the duvet. Bad me. We changed and went out again. I came back later that evening and lay down to read while my sweetie was out dancing. Then I started wheezing.

    I grabbed my inhaler and checked the duvet tag. Sure enough, it was down. I huffed inhaler and called the front desk to demand it be removed immediately. I checked my back and sure enough, I was starting to get a rash as well - in addition to the asthma, I get a much less dangerous but itchy skin rash from contact with feathers.

    The front desk told me there was no down in their hotel. I told them there was and that I had demanded no down and I wanted it gone immediately. They sent up a housekeeping guy, who flung the duvet around releasing more feathers, took it away without changing the sheet which probably had feathers all over it, and left me with something thin and paltry - a duvet cover? - to replace it.

    Since down can send me to the emergency room, I'm pretty damn familiar with the tags for pillows and duvets and their ingredients. Also, there were little feathers coming out of the duvet. Apparently I should have taken a picture of the tag so I had proof, because they persist in not believing me. This is pretty damned rude. And they're lucky I didn't need that ambulance, because they'd be paying the bill.

    I texted this to my partner, between huffs on my inhaler. He came back, furious, and talked to yet another front desk person who insisted the hotel had no down. He eventually backed down to "there's only a little down for people who specifically request it". My partner said whatever, can you just send us a non-down blanket tonight so we don't freeze? This guy came upstairs himself with a blanket and checked the pillows to be sure we were down-free.

    I had meant to speak to management the next morning when I was recovered, but their social media people had seen me posting angry stuff about their hotel on Twitter and they got hold of me. I wrote them an email and they said they'd contact the manager. Since it was a holiday weekend (Memorial Day) I didn't expect to hear from them again any time soon. I didn't let housekeeping in for the rest of our visit, afraid they'd screw up the bedding again.

    On my return home, I got a letter from their manager informing me that they were sorry about all the stress, but that their staff had been correct and it was a down-free product! Can you believe the nerve? I should have taken a photo of the damn label. Or kept some of the feathers!

    They comped me half of one night of my stay. I told them I wasn't impressed. It took me more than a day for my lungs to recover, and could have been a lot worse for me. The rash took a week to heal. And the sheer unmitigated gall of them to insist that there had never been any down - when my allergic partner was sneezing, I had a rash and a serious asthma attack - is just so incredibly rude that I can't believe it.

    Never again for this hotel. And possibly never again for a Sheraton or Starwood hotel. AVOID.

    09/06/11 | Link | Rating: 1.0
    98. Rich Y.
    Got this hotel through Travelocity. Not bad for the reduced price, but I wouldn't pay full or near full price for this.

    $20 lot parking automatically charged to your card when you check in. The interior is nice. As previous reviews have suggested, this seems to have been another hotel that got the Sheraton name thrown on it.

    The room was comfy, spacious, and clean. I needed a place to crash for the night while going out downtown and it served its purpose. The sheets are very crunchy. It's like you're eating a salad every time you turn over.

    24/05/10 | Link | Rating: 3.0
    99. Stephanie B.
    We had the suite, room 420 (how ironic) anywhoo..
    it was my 21st birthday and we decided to have our preparty here.
    the room was spacious and the living area was seperate from the bedroom.
    they had two bottles of wine and lots of snacks and goodies to buy.
    i loved the outside patio.  it was a nice warm day so we took our glasses of wine out there and relaxed by the little water fountains they had.
    it was really nice and thE bed was super comfortable!!

    27/09/09 | Link | Rating: 4.0
    100. Phillip G.
    The Bad:  Sticker shock  final bill. I was pleased to get a $85 room rate when I called the hotel directly, BUT you are not told you end up being charged for $20/parking, $10/hotel taxes, $30/for turning my king to a 2/double then additional $10/hotel taxes for that request - simply ridiculous. So my $85.00 room cost more than $155.00 -Really.
    The Good: 1- star for , Comfy bed and beautiful Restaurant in lobby.

    29/11/11 | Link | Rating: 1.0
    101. keith r.
    I have stayed at this establishment before. However, due the events that occurred during this last stay, I am afraid this relationship must cease.  I came to this conclusion because I am quite dissatisfied with my stay and the valet services I received during this visit.  The reason is because upon my arrival at your establishment I was told it would be more cost and time effective to take advantage of the valet services the hotel provided. I took the hotel clerk up on this offer with the expectation that a competent employee would be in charge of one of my most prized possessions: my car!  Unfortunately, in the end, this was not proven to be the case.
    During my checkout process, I followed the instructions given to me by the hotel's staff and called the front desk personnel at least five minutes prior to my departure. I then walked down from my hotel room and was given my car keys by the front desk clerk. I then proceeded to my car, and loaded my back seat with my belongings.  At this time, the man I would later come to find out was the valet of my car suddenly appeared. He began looking at my guest and I inquisitively to the point where my guest started to comment on his behavior.  However, I did not think anything of this odd behavior from him until I arrived at the family home of my guest.   My guest's home is approximately five minutes from the Four Points Hotel. At this point me and guest where talking about the fun time we had in San Jose and your hotel, and suddenly my guest yells in shock at damage done on my car. My guest told me that I had a huge smudge and missing paint on the side of my can. Upon my running around to that side of the car my guest says my rim is also damaged. At this point, I called the hotel to not only let a manager know what happened to my car while it was in the possession of one of the hotel's employees, but also figure out how my car was damaged.
    Prior to going to the hotel on September 2, 2012, my 2011 2SS RS Chevy Camero was cleaned and detailed.  I have witnesses that I can attest to the aforementioned fact, as well as to the fact that there was no damage on my car prior to giving my car over to the valet services at your hotel.  Furthermore, the car was parked in such a way that passenger side damage could not have happened during the time the car was parked; the passenger side of the car was parked closely to the pine tree within the valet area. Upon being told through email (September 4, 2012) that the hotel would not accept liability for actions and damages that clearly happened during the time my car was in the custody of valet staff, I decided to go the hotel to investigate. When I went to the area where my car was parked I noticed that the parking desk was moved to the side, and that there were smudges on the structure. Black smudges. You can see the smear of paint where my car rubbed against the fence railing inside of the fenced parking area on the only entrance out of the hotel resident parking area. This chain linked fenced area has a tight turning radius. Also, what is even more frustrating and disappointing is that when I arrived at the fenced parking area, the valet attendant who parked my car remembered my car and profusely apologized for the damage he had done to my car. This experience has been horrible, and the way this hotel has treated me has been horrid! I do not normally write bad reviews, but I thought this was the right time to break from this norm! STAY AWAY!

    09/10/12 | Link | Rating: 1.0
    102. Jason M.
    Average hotel rooms, adequately appointed, but nothing special.  My room was clean and fairly quite hence the three stars.  nothing great, but nothing offensive either.  the bar downstairs looks pretty nice but didnt have a chance to go in.  My only problem was when they charged my room and my cousins room for parking, even though we only had one room.  But the front desk addressed this problem without much hassel.

    08/04/13 | Link | Rating: 3.0
    103. Mary E.
    I've stayed here twice in past couple years.  First time was in a room with pull out sofa bed which was fine except springs were coming up and tore my friends clothing while he was sleeping!  The room was clean and modern.  During my first stay we got in very late after Sharks game, birthday partying and drinking quite a bit so sleep was easy and I didnt notice any nearby noise.  My second stay was a sober party night and very little sleep due to super thin walls and lots of noise from other rooms as well as super early housekeeping running vacuum cleaners.

    Rooms are tiny but clean and modern.  Windows face courtyard into other rooms so be sure to shut your curtains if you dont want to be on full display to other guests.  And as others have mention parking is a pain.  Not only are you charged for it but when the lot is full once you return at night you are forced to use their valet service.

    Other than clean updated rooms, the only other positive thing I can say is that its a good location within walking distance of downtown attractions.  Not enough positives to encourage me to stay here again.

    12/07/12 | Link | Rating: 2.0
    104. Yuko M.
    expensive, but nice & clean room!

    14/07/14 | Link | Rating: 5.0
    105. Amber M.
    I would love to give this place 5 stars but... during our stay our card information was stolen! The only two places we used our card that weekend was the hotel and hotel restaurant/bar. I reported the issue to the front desk and they did nothing! We planned on staying here regularly due to the fact our son goes to SJSU and we visit often. Very disappointed! We will NOT be staying here again! What a headache! Someone has sticky fingers! BEWARE!

    30/09/13 | Link | Rating: 1.0
    106. Ben H.
    Horrible customer service.  When checking in they gave me a room that was already occupied.   After an awkward exchange I went down to the front desk where they said I was mistaken.  Finally I got a different room but with hardly an apology.  I didn't feel very comforted during my stay after knowing they would give out keys to rooms with guests in them already.

    02/02/14 | Link | Rating: 1.0
    107. Elizabeth F.
    I give it five stars for where it's at and what it's used for!

    My personal opinion is 3 stars. I live in LA where the hotels are glamorous! I'm usually at the Fairmont in San Francisco, so coming here is a HUGE downgrade.

    02/08/12 | Link | Rating: 2.0
    108. Michelle S.
    I stayed here one night and would stay here again.

    My room was a bit musty smelling but very clean.  The bed was really comfortable and the sheets were of high quality.  They offered free bottled water and wi-fi.  I was there on a weeknight and it was quiet even though my window overlooked the parking lot.

    The restaurant/bar has great mojitos and other drinks and there is live music on Friday nights but I didn't stay long enough to check it out.  The location is great, right in the middle of everything downtown and a short walk to SJSU.  
    They do not have a hotel shuttle and a cab from the airport was about $30.

    28/08/13 | Link | Rating: 4.0
    109. karen w.
    Crap parking. Their parking garage is under construction. The hotel gave us the option of parking it ourselves around the corner somewhere or using the valet for a service charge.
    Is it just me or is the hospitality industry going down the pipes? Not the customer's fault that your garage is being renovated. Perhaps, because you're in the hospitality industry, you should have offered the valet parking free of charge.

    05/07/12 | Link | Rating: 2.0
    110. Josh G.
    Pretty nice hotel.   I was quite impressed that they had two bocce ball lanes.   Its a historic building with quite a story behind it.    The hotel has Mosaic bar and restaurant which was really good.    My only beefs are:
    1.   Lacks continental breakfasts or coffee in the morning.    
    2.   Power drain and lights flicker when you turn on the coffee pot, TV, or iron.
    3.   The rates were crazy in late august probably due to college starting up.

    01/09/12 | Link | Rating: 4.0
    111. Dana C.
    Four Points was not my husbands first choice of hotels in the downtown San Jose area, but our last minute travel idea meant that we couldn't be picky.  My husband worked in the area for a short bit, so he was familiar with the downtown area.  The hotel doesn't compare to many of the other Starwood hotels, but for the price it wasn't bad.

    We checked into the hotel during that late afternoon.  The two working at the front desk seem disheveled and preoccupied.  Upon getting our keys, we asked for suggestions of a fun place to grab drinks and appetizers.  The girl at the front desk perked up and quickly suggested a place nearby.  I had read about the same place on Yelp, so that was already on my radar.  Thank you front desk girl, for the great suggestion!

    As for our room... it was clean, the bedding was comfy and inviting and the bathroom was stocked with various toiletries and towels.   There was a flat screen TV, lost of channels to choose from, and the cutest single serve coffee pot that you've ever seen!  What is it about those single serve coffee makers in hotels, I just think that they are so cute!  Anyway, we slept great and found the room to be comfortable.  The one downside to our stay, housekeeping knocked on our door at 9:00 am (check out is 12:00 noon), we yelled "no thank you" very loudly, several times but before we knew it our door was being opened.  Thank goodness for door stop-locks!  We were saved the embarrassment of meeting the cleaning staff in less than appropriate attire!

    Overall, great location.  Within walking distance of many bars and restaurants.  Close enough to make the (long) walk to HP Pavilion... if you're not wearing heels. Easy parking (which costs $20 per night for hotel guests) and later check out (12 noon).  I'd stay here again simply because of the location.

    01/05/12 | Link | Rating: 4.0
    112. Nik O.
    I may be a little biased because I picked this hotel based on its location, not realizing that downtown San Jose frankly sucks. The crowd at night is ghetto as hell and I didn't feel safe walking around. Not sure if its different because school's out for the summer, but assuming majority of students are local since its a state school. I could be wrong.

    I wasn't happy about it, but I was aware of the $20/day parking fee when I booked, so factor that into the hotel rate. The lobby entrance is on the opposite side of the building from the parking lot. Website mentioned the option of valet for a couple $ more, but the "valet" is actually the parking lot attendant so you will walk the exact same distance. If you have a lot of luggage, too bad because you're making 2 trips.

    Check in went ok. The hotel is only 4 stories so it was a quick trip to the room. Room was ok, kind of small but clean and bed was comfy. Weird that there's an ihome, cd player and an alarm clock on the nightstand. Add the lamp and coffee maker, and it just looked very cluttered.
    The bathroom was pretty standard, but I hated the sliding door. I know its about space saving, but I'd rather have a a regular door that hit the toilet than this. It was loud so woke up my brother, and it didn't lock or even completely close - there was a half inch crack.

    Noise will be a BIG problem if you're a light sleeper. I had to check to make sure the windows weren't open because it sounded like it was. The light rail passes in front of the hotel so you can hear when they ring the bell, you hear people walk by if they're talking or laughing loudly, their restaurant/lounge is a nightclub on Saturdays. My room was directly above them so that was an issue and I was on the 3rd floor.

    The bed was comfy and clean, but even with the thermostat set at 68 I was dying while trying to sleep. It was so hot! I had to strip off the down comforter from between the sheet and duvet, then it was much better. I put it in the closet so housekeeping knew I didnt want it. I also looked for a housekeeper when I was checking out to get change for $10, she was sweet but said she didn't have any cash. That's sad - do people not tip housekeeping? They're the ones who need it, not bellman or valets. I ended you just leaving her the $3.50 I had in small bills and loose change.

    05/07/11 | Link | Rating: 2.0
    113. Jim T.
    This hotel is ok but for the prices charged has some shortcomings.  We spent Thanksgiving weekend there and the hotel was not at all crowded.

    First the positive aspects of the hotel.  It is located  in downtown San Jose so if you have business in the area it can be handy, though other hotels are in the area.  There is a trolley stop directly across from the hotel so if you need to move around the area, public transportation is close by.  There seem to be ample places to eat within walking distance and a restaurant on the premises. About one block away are a couple of clubs if nightlife is important to you.

    The staff was very amiable in all contacts.  We had a breakfast in the restaurant one morning and it was quite good.  This is also where you can pick up your complimentary coffee in the mornings, you are not limited to the in room brews.

    The room was very clean and orderly.  Decent TV with a fair selection of free stations.  Our room had a small refrigerator.  Complimentary bottled water I provided and more is available at the front desk.  The bed was comfortable, though we found the comforter to be too heavy and too warm.

    Now for the items that make this a less tan 4 star rating.  Parking, if have a car, is $20.00 per night and self parking.  They also rent the lot for hourly parking and I think that a large number of the club patrons from the next block were there.  Guess what?  No parking spots available even though guests had paid the $20 fee.  

    The bathroom was a bit on the small side, but its greatest drawback was the pocket (sliding) door.  The doors are quite heavy and a bit noises if you have a sleeping roommate.  The door in some rooms does not fit square and there is a gap between the door and frame.  The exhaust system needs a boost!  After a shower there is a large amount of steam and the mirror takes some time to clear.  The towels were a bit on the cheap side in my opinion.  If this were  Motel 6  or Days Inn, then the quality would be expected, but this is a Sheraton and I expected better.

    My wireless connection worked without problems for 2 days then took a vacation on our last morning.

    As I stated earlier in this review, the overall the place is not bad but for the prices charged it comes up short.  Perhaps ascent trip we will try the Hilton which is close by.

    26/11/12 | Link | Rating: 3.0
    114. Jonsee J.
    This hotel comes $30 - 60 cheaper a night compared to Marriotts and Hiltons down the street.

    Not a tower so no views

    This is closer to the downtown center

    Air vents blew air on the bed all night but maybe that was just my room.

    Parking $21 is actually cheaper compared to San Francisco where it is $50 ($70 for SUVs) a night.

    The bar has great service and very nice and dark.  Mixed drinks are well done.  It turns into a nightclub on the weekends it appears.

    Marriott and Hilton across the street are in new high rises

    Marriott has the new swanky bar restaurant scene but the Hilton's bar is something you see from Iowa.

    07/03/13 | Link | Rating: 2.0
    115. Daniel H.
    Pluses are free water, gym pass to Ballys, and reasonable rates.  The negative is the free beer pass.  I tried to use it and the bartender gave me a tablespoon of beer in a highball glass.  Can this truly be called a sampler?  Does it really mean a dribble of beer?  I obviously couldn't drink just a tablespoon, so I bought a beer.  Lame!  But, it's a pretty convenient location, walking distance to a lot of restaurants and Starbucks (next to Ballys).  Front desk people are nice.  Rooms are ok, but the bathroom fixtures were chipped and cheap looking.  My window faced other windows in what seemed like a prison set-up.

    13/03/14 | Link | Rating: 3.0
    116. C S.
    Its OK, reasonable price (I paid 95$) but the add one for San Jose are getting crazier by the day!. That's not a hotel issue. Think parking at 23$ is too much surely for a place like San Jose bit the rest was fine. Smooth check in, good room service and cleaning.

    04/05/14 | Link | Rating: 4.0
    117. Diana J.
    Went here July 4th on a whim with my friends. Didn't really think this through because we thought people go out on independence day... No I think most people go to bbqs or camp to go see some spectacular fireworks. Apparently there was a firework show at the stadium but we only saw glimpses of it between some tall buildings.
    This hotel is quite ehh okk with potential and its location is very convenient for adventuring around downtown San Jose. However, the service at the front desk was uncoordinated throughout the stay and was splotchy. We had to tell them at three different occasions not to charge parking fee since we found a different overnight parking lot.
    Also, we changed rooms because the first one had bad ventilation, the ac wouldn't start up, and the fridge wasn't plugged in and once it was, it wouldn't get cold. So we called the front desk and they kindly, obligingly shifted us to another room. Then we realized, the ac was just slow in general and was set to a specific high and the fridges all suck..
    At this point we were all frustrated but made do with our situation.
    Let me point out that I do not usually review hotels, but my friends specifically asked me to write a review to voice their opinions. I'm actually sugar-coating the criticisms; at a point in time there was a consideration to just cancel the reservation and find another hotel.

    11/08/13 | Link | Rating: 3.0
    118. Jon C.
    I was attending a wedding only a block away and chose this hotel based on location.  This was originally the Montgomery Hotel, a renovated historical (1911) building.

    The front desk clerk at check-in was wonderful - pleasant, helpful and efficient.  The clerks at check-out were distracted and not very pleasant.

    The rooms are moderately well appointed, clean and well maintained.  My room was very small and cramped - there was little room to move - 3 or 4 feet on either side of the bed.  Located on the second floor, the window looked out onto the steel roof of the lobby/restaurant and the only view was into the room across the way.  The only way to achieve any privacy was to close the blinds for the entire stay.  There were only two sets of towels.  The king bed was comfortable, but I would prefer the choice of synthetic pillows.  The doors, for an old hotel, were thin and conversations in the hall came through clearly.

    While competitively priced for downtown San Jose ($180 for the room and parking), I'd suggest paying more for the Fairmont or staying outside city center, where a modern 4 star could be had for the same price.

    13/11/13 | Link | Rating: 2.0
    119. Yvonne D.
    + easy to find location
    + friendly staff at reception
    + free bottle of water at reception
    + 2 free bottles of water in room
    + free wifi
    +/- room size is okay
    + comfortable bed
    - pillows are too fluffy
    - small tv
    - you can hear the train come by
    - thin walls, I woke up to my neighbor snoring
    + good price compared to surrounding hotels

    12/12/11 | Link | Rating: 3.0
    120. Tony D.
    What to Know:

    Parking can be difficult on the weekends-We arrived late on a Friday night, but the lot was full. The valet area is also pretty small so there was a backup of cars trying to park besides us.

    Room Size: The rooms are smallish, but no big deal for a quick business trip. The common areas, such as the lobby and restaurant are much nicer than the rooms.

    Location: Near the convention center and plenty of restaurants and a movie theater it that is important to you. There is a Starbucks a few minutes walk down the street.

    Since it is downtown there were plenty of interesting, but not unsavory characters, hanging around the hotel.

    12/09/12 | Link | Rating: 3.0
    121. Shawn S.
    Converted old school building with a modern feel. Within walking distance of all the major shops in dt San Jose

    06/05/13 | Link | Rating: 3.0
    122. Brittany H.
    As of now, I don't have any true horror stories about this place, as I only stayed there a couple days ago. Hopefully I wont see a cleaning fee on my credit card in a couple days..

    Regardless, I wasn't really a fan of the hotel. It's a relatively odd location- is this really the middle of downtown San Jose? The set up is weird too. To get to the parking lot, guests have to walk damn near around the entire building, and don't ask for a shorter way because they'll rudely tell you no.

    When you check-in they don't really explain anything. They ask you to initial and sign different papers, without disclosing what you're actually doing. One is for parking, by the way. Another was for their "evening policy" basically telling you to stfu or else they'll charge you for hella rooms.

    The rooms are SO SMALL. I'm talking bed, tv, and a miniature-sized bathroom. The drainage in the bathroom sink and tub is terrible. The sliding door sucked and was so loud that I woke up my boyfriend anytime I had to use the restroom at night and vice versa. You don't really get what you pay for here (it was about $140/night I think). Move onto the next hotel.

    HOWEVER, the beds and pillows are really cozy. The only upside, and the only reason it gets 2 stars instead of 1.

    28/12/11 | Link | Rating: 2.0
    123. Chelsey M.
    I do not recommend this place for several reasons, but the most intolerable one is the paper thin walls. I can hear everything the people in the room next to me are saying  and they can hear everything I am saying. There is no privacy.

    13/07/14 | Link | Rating: 1.0
    124. Amber A.
    My husband and I stayed here for our Valentines Day / 2 year anniversy weekend.  The room was decent sized and very clean.  The staff was very friendly and welcoming.  Overall I enjoyed my stay and would gladly stay there again.

    19/02/14 | Link | Rating: 4.0
    125. Janet O.
    Used to be called The Montgomery Hotel. Freshly updated linens and bed covers. Better bed I feel.

    Better yet one of the best Four Points if not the best!  The front desk people was ok-but needs more awareness of what they sell. She didn't know what kind of food they serve in their revamped restaurant now called Mosaic. What's cool is now you can actually see the chef preparing food from the outside. He's on full display with the big glass window. He's the dogie in the window you wanna buy ;)

    The lounge area did not change at all. They still have live music. Same decor and bar. I kinda like it. Cozy sofas to sit on and get intimate with your date ;)

    Gripe? You pay for parking roughly $23 for every day you stay there. BUT I got free wifi. Soo close to my home but then again a stay cation is badly needed.

    12/10/10 | Link | Rating: 4.0
    126. Jeffrey S.
    Recently stayed at this property.  You can tell it was a recent renovation (old-school design, brand new everything).  It's a pretty typical Four Points, nothing to hoot or hollar about.  This place is very pricey on the weekdays, due to all the traveling consultants and business people that come to the area to visit the many silicon valley technology companies.

    The hotel has a nice Asian restaurant, Bocce ball in the front, and a nice patio area.  Overall a nice stay, but pricey (parking isn't free either).

    01/08/13 | Link | Rating: 3.0
    127. Tim S.
    Worst experience ever. The front desk directed me into the wrong parking lot so I had to pay $5 to exit immediately. Then the hotel parking was $23 and they wouldn't comp $5 me for giving bad directions. The next morning housekeeping knocked on our door at 9am on a sat morning when check out is at noon. They knocked while my fiance and I were having sex and could hear them about to open the door at 9am. The knock was a creepy quite tapping and no one said housekeeping until we said hello. And then quietly they said hello. We looked out the peep hole cautiously cuz it was that creepy but no one was there seconds later. This creepy knocking almost ruined the sexy time but we got on with it. However here is the kicker only a few mins after we finished relaxing naked in bed the knocking happened again now 10am and the door handle being used. They didn't open the door that time, but about 10mins later they did not knock and straight opened the door. By this time we were luckily dressed and they slowed closed the door when we said WTF leave us alone! I immediately called the front desk and they said its OK it was probably just the housekeeper. Of course it was the housekeeper I said and it's not ok you and your staff have literally ruined our stay at this hotel. I demanded a refund for our parking in its entirety, but they still refused. This is when I got irate over the phone and started to cuss this little pos snotty frat kid at the front desk a new one. I said he should feel lucky I'm still willing to pay for the night stay, but demanded they should refund the parking  or I will come down there or he will have real problems. He still said he can not refund my parking so I told him I'm coming down there to make sure he comps me. I got my stuff and and went downstairs to be meet by two police officers. Well I was pissed and flat out told the cops I was irate at what just went down. To my surprise the officers agreed with me and told the hotel they need to work something out for me. The male officer then said he would of done the exact same thing and feels my actions were justified as he has never experienced such misconduct at a hotel in his life either. The hotel then finally agreed to remove my parking fee and I left. In the end this whole event stressed out my soon to be wife and ruined a our stay in this hotel.

    27/09/14 | Link | Rating: 1.0
    128. Stephen T.
    This is kind of a summary of notes over a review, but I hope it helps.

    - WiFi: Incredibly slow, to the point of being difficult to use. If you stay here and have problems with the wireless let the front desk know so that they can call the company that provides the WiFi and lodge a complaint. The lady at the front desk that I spoke to on the way out indicated that "bandwidth had been added recently" to help alleviate the problem. I was hoping for a credit on my bill but I guess if the WiFi is free they're not going to give you a credit.

    - Mosaic (the restaurant): pretty much the epitome of what the hotel restaurant has become in this day and age. It was perfectly decorated. The dishes were your standard fare and everything was just perfect. As you would expect. On a positive note, I had some delicious local brews. I DO recommend this spot.

    - As a further awesome note about the restaurant, I went to a concert and got in about midnight. Even though room service (and the restaurant) were done for the night at 10PM, I was able to call and order a couple beers + some snack food. They brought it right up. LOVE THIS! Amazing customer service.

    - Checkout was performed automatically and the receipt was emailed to me while I slept. This is fantastic - every hotel should do this.

    - Room Decor: fairly standard. The rooms are HUGE though, which is a nice change. Beds were comfortable.

    - Bathroom was fairly standard again...but very clean.

    - Location: charming. I recommend it highly. Close to everything and downtown San Jose is just so cool. Especially worth it if you stay here for a concert at HP Pavilion.

    - Valet Parking: expensive at $23 per day. BUT - they left my car out front for me when I checked out, so I didn't have to wait for it. Again, amazing customer service.

    In summary: would I stay here again? Absolutely!

    26/04/12 | Link | Rating: 3.0
    129. Mo C.
    I love this place! It is officially my go-to when visiting San Jose.

    My room was really nice, well laid out, the bed was super comfy and the free wi-fi was a really nice perk.

    Audra at the front desk is a rock star!

    I do not generally rent a car when I visit SJ, so the fact that they charge for parking really didn't affect me. But, keep that in mind. You can probably Parkopedia a cheaper place for overnight parking.

    Tip: If you are a Southwest Rapid Rewards Member, book your stay through Southwest.com and get points for your stay as well as a nice discount.

    04/10/12 | Link | Rating: 5.0
    130. Sin-Yaw W.
    What's the point of a historical hotel (built 1911)?  I don't find the architecture or decor charming or historical.  The room was clean but amenity just so-so.  The blanket/comforter was very heavy.

    The Mosaic restaurant is probably the worst.  The breakfast coffee was essentially flavored brown lukewarm water.  We opted not to have breakfast there even it was included in the room charge.

    The fitness room was really a joke.  A closet size room with two cardio machines.  I ended up jogging on San Jose streets and that was really very nice (a bit warm).

    The only thing good about it is the location.

    19/08/12 | Link | Rating: 2.0
    131. Matt B.
    We came here for a family reunion this time and I love staying at this property because everything is centrally located.  We were greeted by the wonderful Tim and Huy at the Front Desk. These guys truly are amazing, and welcomed my wife and I with open arms. We really enjoyed our check in experience, and these two lovely gentleman should get recognized for the phenomenal service they provide. Thank you guys for making our stay very memorable for my wife and I!

    02/11/14 | Link | Rating: 5.0
    132. Meme M.
    Booked a reservation through hotel.com for a anniversary getaway. The front desk agent Jesus and Maryanne was great, they really made our stay memorable. Although they were busy multi tasking and getting everyone checked in and answering phones they took the time to go way and beyond and take good care of us. Also the restaurant manager Les was also great! He granted every request I asked for with no hesitation, the whole four point staff made our anniversary weekend the best weekend ever, we will definitely  come back again. Thank you

    03/11/14 | Link | Rating: 5.0
    133. Mike S.
    I have a new favorite hotel. The room is HUGE, the bed is comfortable, the view is excellent, there's good wi-fi speeds, the staff is friendly, the place is clean. It's all good. The only thing that I could complain about is the pillows, but that's because I'm a freak who likes super-firm pillows, not a failing of Sheraton's.

    Love this hotel.

    10/10/13 | Link | Rating: 5.0
    134. Stephanie S.
    If I could give 3.5 stars, I would...

    The staff here was awesome, I give them 5 stars. We booked through a link on yelp over a month in advance and got a free room upgrade, which was pretty awesome.  Free bottled water.  Our room was on the 4th floor which was also nice because I didn't have to hear people walking above me.
    As far as the room goes, it was nice, clean.  Nice little fridge and flat screen tv, also small coffee/tea maker, ironing board and desk. I didn't much care for the location of the bathroom in the room, its like right next to the bed and the toilet is right next to the door. Not super awesome.  However, the bathroom was clean and had a nice size tub/shower.
    My biggest issue with the room  was the shades. There are what looks like black out shades, although it was bright as hell in there. No sleeping in. One of the main things I always loved about hotels is how dark it is with the shades down...this one...not so much.

    Seemed kinda crazy that they charge for local calls, I didn't have any to make...plus you know....cell phone....still.  

    20$/night for self parking also seems a bit out of control but that seems to be pretty much what all the downtown hotels do. Self parking was a breeze, it was dark and raining but there was an open spot as soon as we pulled in so no trouble there.  Once again, staff was nice.

    Room service was super fast and again, sweet staff.  Asked for more towels and water and they were there about 5mins later.  
    Food....hmm...don't think I would order again.  Ended up paying 20$ for chicken fingers from the kids menu. They add 2$ charge for bringing the food and 20%tip is also added to every order. The chicken fingers were alright....HUGE portion..especially for being from the kids menu. Some panko/rosemary crust on them but more like 3 flattened out chicken breasts rather than "chicken fingers".  

    One thing I did not know about this place, they do some like dance club or some shit late at night - at least one the weekend we were there. I could hear the techno/dance music at 11:30pm from my room, also all the people shouting and talking...super loud. Oh and lets not forget that damn BART runs right along downtown so there is the noise from that as well...that goes all night/morning/day.

    Thus we come to the 3.5....but bump it up to 4 stars cause the staff...and the BART noises are pretty much going to come along with any hotel downtown.

    02/01/13 | Link | Rating: 4.0
    135. Cory K.
    This hotel has a great location at a reasonable price. They provide unlimited water at the front desk. If you love Asian food, you are a short drive away from SJ's Japan Town, one of the better ones in the country.

    Reservations can be hard to get, so reserve early and reserve often.

    06/08/12 | Link | Rating: 4.0
    136. Curtis S.
    My wife and I arrived in the afternoon and checked in. Room was fine and we found staff helpful. When we returned at 10:00 that evening to retire we found the room next door to be having a loud get together, the courtyard outside our window had become the hangout for loud party folks from off the street and the celebratory guests of the restaurant down stairs could be heard easily through the floor. When we notified the desk folks they sent security to speak to our neighbors but we were told that there was little that could be done about the noise from outside in the court, there was nothing to be done about the noise from the restaurant and there were no rooms available for exchange. We chose to drive home that evening and not stay.  
    The manager called the next day and left a message stating that she wanted to arrange a refund. We returned her call numerous times in the following days and never reached her nor did she return our calls.
    As we are frequent travelers, this poor response from the manager has caused us to rethink any future travel plans which might include a Sheraton property.

    08/12/14 | Link | Rating: 1.0
    137. nixs j.
    As a SPG member. I have been coming on this hotel for years but a recent stay last Nov. was a horrible and disaapointing night. We check in for the night to celebrate my birthday i have few of my cousins meet me at the hotel before we head out for the night so we can all go together. I got a call from the front desk and have told me to keep it down since my next door room is complaining that was around 9pm. We head downstairs and talk to them that im just meeting up some cousins and they are not staying for the night its just me and my husband. They told me dont worry about it its fine its just the couples beside you are older couples and wanted more quite. So we left for the night. The next morning we check out first of all they over charge my card for a parking fee which its suppose to be included on the package that i booked. So i had to call them for the charges, next they charge me $200 for noisy fee unbelievable. They told me i have sign a evening policy saying i will be charge if your creating disturbance. First of they called me 1 time and told me to keep it down, second if i were really noisy and didnt stop they should have told me when i check out that they will charge me for noisy fee and not go charge my card 3 weeks after i check in. And there customer service is really bad especially there Manager Bella. They have disable my membership due to outstanding balance since i ended up disputing the charges on my card. I would never go to this hotel again. And would tell my whole family not to go there anymore. I was so dissapointed the way they handle this matter. If the noise is disturbing then we should have complaint about all the noises outside of people drinking downstairs and we can hear it all the way to our room. I didnt know they allowed people drink outside the hotel and be that loud. Where's the compensation on that not being able to sleep.

    21/01/15 | Link | Rating: 1.0
    138. Craig C.
    This hotel is staged in an old building in downtown San Jose.  It is clean and recently updated!  I'm a bathroom freak.. No issues here!

    Parking is interesting.... Had to walk around the building in the rain to get to the entrance.  

    AT&T phone reception is spotty and the wireless internet is slooooow.  

    Hotel Staff is excellent.  

    Restaurant breakfast was average, and only had sugar-free syrup for my waffle.
    Clean and recently updated!  I'm a bathroom freak.. No issues here!

    I stay in hotels over 100 nights a year.  This is not my first choice, but certainly not my last.  I will stay again.

    10/11/12 | Link | Rating: 3.0
    139. Richard S.
    Company HQ is in San Jose, so I'm there quite regularly. My first stay at the Four Points, I got walked. They booked me in a room 15 miles away. I won't be staying there again. Would a phone call have hurt before I parked my car and walked a mile to get here? Made for a very late night.

    08/05/14 | Link | Rating: 1.0
    140. Paul P.
    The good is that the hotel is in a great location, has a historic feel to it, great water pressure, free bottled water and ice cold A/C.  

    The bad was that my room, 311, which had a window toward 1st street was incredibly noisy.  Whether it was the bus, the light rail, the machine that sounded like a dryer running all night long or just the annoying alarm clock in the room next to mine which was unoccupied but nevertheless decided to go off at an early time in the morning and continue going off for an hour, I had a really hard time getting a nice nights sleep.  

    I will consider staying again because the staff was super nice.  However, I will make sure the room doesn't face or have a window near first street.

    05/04/13 | Link | Rating: 3.0
    141. Million Miles B.
    Note:  This post is satire. Any resemblance to the truth is purely coincidental.

    We returned our Breakfast Voucher (Valued at $15 each) and received a $10 credit.
    Reason being, you cannot indulge yourself everyday with such delicious food (never mind the extremely clean tables); and cold coffee steam is known to prevent kidney stones.      
    Sleep is overrated A N D we did pick a Party Hotel on purpose.
    What a pity that I couldn't reach the extremely helpful Front-Desk staff at 2:37 in the morning.
    We really wanted the music a bit louder - it was so difficult to hear anything with all the screaming going on.  Its a good thing that Driving under the Influence was prevented by having all the teens on our (SPG) floor. Four people is a lot per room, hence the usually empty hallway had finally a purpose.

    My wife is five month pregnant and being up all night helped a lot with the ultimate goal - Happy Wife - Happy Life.

    At checkout we were asked if anything else was wrong besides not being able to sleep - and no, I couldn't think of anything else at 5:50am.
    At least, now we know - SPG means Sheraton Party Ground...

    Parking is $20 per day - and if you are really lucky you get to walk in the rain - singing in the rain - all the same.

    The old building in downtown San Jose is actually nice, the area maybe not as much. You get free WiFi and complimentary bottled (Nestle) water, and a mini fridge in the room.

    21/01/13 | Link | Rating: 1.0
    142. Amir A.

    The four points in downtown SJ isn't all that bad. It used to be a different (older) hotel so the hotel rooms are a little dates, and given the real estate of downtown SJ, they are also a bit small. Service is up to par as with all SPG resorts/hotels.

    Most SPG hotels are spotty with their lower chains. The hotels (Four Points/Sheraton) will either be up to par and as nice as the Westin/W chains or very mediocre at best. The location here is central to Downtown SJ. Parking is about $22 a night and there is a small gym on the 2nd floor. However, since it is so small, you get free access to the Bally's fitness across the street for free.

    If you haven't stayed in San Jose before, I'd advise that you stay away from downtown. It really isn't the safest/crime free area to be in, especially during after-hours, and most places close around 11.

    03/05/13 | Link | Rating: 3.0
    143. Ami A.
    Clean, well situated, free water bottles and organic popcorn at check in, nice amenities in the room, etc.

    No reason not to give this place 5 stars... Maybe except for the fact that they charge for parking.

    17/10/13 | Link | Rating: 5.0
    144. Jules M.
    The front desk guys were total dicks.  As a SPG member for 10+ years, this is the worst service I've ever had.

    16/05/14 | Link | Rating: 1.0
    145. Ronnel C.
    Affordable price for luxury :-) and it's pretty awesome being in the heart of downtown San Jose! I'm definitely coming over here again and again! I think my only problem is that the kitchen isn't available 24/7 since they close at 10pm :( at least close at 1am but yea... I gotta plan ahead next time :-)

    23/08/14 | Link | Rating: 5.0
    146. Sam B.
    Nice, cute clean and great central location. Our room has a window with no view, faces a light well and other windows....oh well. The restaurant was closed at 12:30 on a Saturday for some reason. I would come back anyways!

    23/02/14 | Link | Rating: 4.0
    147. Dana E.
    I stayed at this Four Points 11/4-6. From the moment I walked in, I was greeted by friendly employees, especially Tim. My platinum status was immediately recognized, and I was treated very well. Although the hotel is a bit older, the rooms are very clean and beds comfortable. The staff couldn't do enough to ensure that I had a good stay. I did not eat at the restaurant this time, but I have in the past. The menu is good, and the good is excellent. The location is very convenient as well. Kudos to the entire staff, especially front desk! See you again soon!

    06/11/14 | Link | Rating: 5.0
    148. Abbey Q.
    My fiance and I had an awesome 1 night stay. We live locally but stayed the night because we went to the Sharks game and needed a night away from the toddler :)

    The bed is one of the most comfortable beds I've ever slept in. I am seriously considering on buying the comforter and pillows. Their bed is way more comfortable than mine.....sad huh?

    We had a drink in the bar after we got back from the game, but they were getting ready to close, so we could only order one drink...it was only 11pm. The bartender said if it's a slow night they close early, that was the only disappointment. The bar/lounge was nice, good drink.

    We also ordered breakfast through room service and it was pretty good. We had the breakfast burrito and the french toast. Very expensive, but that's the norm...room service is always $$.

    Just an FYI, you have to pay for parking, $23 a night, I believe but that's the way it is at a downtown hotel.

    We will be back in about 6 weeks, when we have a night out with friends!

    24/03/14 | Link | Rating: 4.0
    149. Justin P.
    Stayed here one night for an event down the street.  The location was great, the service was good and the cleanliness was mediocre.  Extra points for the complementary room upgrade.  Huy at the front desk went above and beyond to make this trip extra special for girlfriends birthday weekend.  I would have given 5 stars but we had to pay for parking so minus one star.  Overall, I feel like this was a good value.

    09/11/14 | Link | Rating: 4.0
    150. Sam B.
    Stayed here to show my bf my hometown. Great location, right in the center of downtown area. The room was a good size for the price. Front desk attendant, Huy, was amazing -very professional, friendly and helpful! He definitely made the stay very enjoyable and memorable! It felt nice being in my hometown and meeting great people. The customer service at this location far surpasses any other place I've stayed. They're on point! I definitely recommend this place and would come here again and again!

    18/11/14 | Link | Rating: 5.0
    151. T.j. E.
    Unfortunately we didn't get to stay here, but Steve the night man found us the only hotel avail in a 10 mile radius. Thanks for your help Steve, I can't wait to come back when Oprah isn't in town..lol.. A plus staff!

    13/11/14 | Link | Rating: 5.0
    152. Albert I.
    This is my second stay at this Hotel.  I picked it for convenience as it is right across the street from the Federal Courthouse.

    I have felt more than welcomed and taken care of here. Everyone on staff is amazing but especially Tim. He's been more than accommodating and helpful. He's gone out of his way to help me with my business meetings and has provided a conference room where we can work without interruption or distractions. He has also upgraded my room and given me the kind of room I requested (away from the street).

    I can't recommend this hotel enough. If you need anything, just ask for Tim.

    30/11/14 | Link | Rating: 5.0
    153. Kelly R.
    This hotel is nice, a renovated historical building.

    The staff is nice, the rooms are small, but clean, and the location is walking distance to anything in downtown San Jose. Lots of restaurants and shopping. I really liked that the lobby bathroom had this awesome foot step so you didn't have to touch the door handle.

    Free wifi, and complimentary bottled water! Mini fridge in room.

    It's definitely a hot spot for events in town, as there are only so many hotels, so make sure to book your room early and don't wait until the last minute as I did. I needed to be in the immediate area and waited until a week before, and this hotel had limited vacancy for a 2 night minimum and I only needed 1 night. I did receive a small discount, but it was still pricy for essentially a 24 hour stay.

    The courtyard in front is welcoming and chill, especially with the outdoor bar.

    It's only a few miles from the airport, about 1 mile from San Jose St. University.

    If I came back to San Jose, I would consider staying here, but only for the duration of stay I actually needed.

    26/10/12 | Link | Rating: 3.0
    154. Ginny T.
    I have no complaints. I was near the vending machines but couldn't hear a thing. There's an outdoor patio where people had drinks, but it never got too noisy. The bed was comfortable enough. Toilet paper didn't flush down toilet, but I tend to use a lot! LOL

    It's not cheap, but was what I needed, as I didn't want to rent a car. It does the job. TV sucks in CA, however.

    22/06/14 | Link | Rating: 4.0
    155. Kameron G.
    Wouldn't even give it a 1 just because the customer service sucked. The bar has private parties and refuses to turn down the music after multiple phone calls to the front desk. Rooms are nice just if you are wanting to stay up til 2 partying with the bar floors below you. Don't stay here!

    25/10/14 | Link | Rating: 1.0
    156. Valerie S.
    I stayed at this place for my 24th birthday, I just turned 27 so its been a few years...

    So customer service was bad when i first got there, which was fine, we all have off days. I let it go.
    Get to my suite, a few of my girl friends came to get ready with me and have champaign before we went to the lounge downstairs, after all it was my birthday. Spent hundreds of dollars at their lounge. Had a great time.

    Get back to my suite later that night, 2 of my girl friends stayed with me.

    So in the morning we wake up, clean what little mess we had made, which was mostly a few chips on the floor which we swept up, then we checked out.

    Well about 20 min after checkout, I get an email from Sheraton on my iphone, saying that there is "irremovable stains on the comforter".  So I call and they tell me it's ink...... INK?!???

    So basically they were saying that It was determined "irremovable" in less then 20 minutes?? Really? Then the manager tells me they sent it to the dry cleaners already. hmm...

    120.00$ damage fee for a tiny mysterious "ink" spot on a blanket.

    Oh and by the way, none of us had pens on us. lol.
    He goes on to tell me that housekeeping said our room was "heavily used." We cleaned the room top to bottom just to be nice. Then it dawned on me that they only said that because of the empty champaign bottles that were left in the trashcan.  

    My guest weren't a problem when we spent hundreds of dollars downstairs though right? I had informed them that we came their to celebrate my birthday when I checked in, and they even moved our room to a "noise friendly spot" even though i told them it wouldn't be necessary, we weren't a bunch of crazy teenagers. It was a little offensive, but again i let all the warning signs at check-in go.  

    So disappointed in this place. The manager and staff were plain rude.


    About a month later they mailed me the "damaged" comforter that I paid the $120.00 fine for, and I honest to god, could not find the INK STAIN on it.
    So I've had the comforter in my closet for the last few years.

    So needless to say, i never stayed there again, nor will i ever stay at a Sheraton again due to the horrible customer service.

    01/04/14 | Link | Rating: 1.0
    157. Michelle V.
    Rooms are clean, beds and pillows are super comfy.

    It's in a great location of downtown San Jose if you're visiting- you are walking distance from all the bars. Also, there's a VTA right across from the hotel so if you wanted to go somewhere, you can look down (if your window is facing it) to check if train is arriving.

    1 star off because overnight parking is $23 + tax. Ridiculous because you can park a little further for less but I'm not sure if it's safe. It's just an unreasonable rate.

    12/05/14 | Link | Rating: 4.0
    158. Brett J.
    I'm glad to say that my first yelp review is a positive one! I visit downtown San Jose quite often for DJ gigs and 4 points has become my go to hotel. I've stayed there 3 times now and every experience I've had had been a great one. Tim at the front desk is the man! He always is very friendly and takes good care of me. We're actually supposed to hang out next time I'm in town haha. Bella took good care of me when I accidentally booked the wrong night through hotels.com (derp). Thank you guys for the hospitality! 5 stars here!

    19/11/14 | Link | Rating: 5.0
    159. Darnell H.
    Basic hotel in a great location.  The rooms are nothing special as far as amenities and space, but they are very clean.  Lol, good luck watching the TV if that's your thing, because it is stuck in a large armoire without a shelf that pulls out.  Not a big deal for me, but for some it might be.  Check in staff is really friendly, they will offer you bottled water.  Beds are comfy, wife and I slept fine.  Parking for hotel guests is $23 bucks per night, but anyone who thinks parking will be free in a downtown CA hotel is just fooling themselves.  It's about the going rate and half of what you pay in downtown San Francisco.

    Again, the best part about this place is the location...walking distance to many bars, theatres, and restaurants including one of my favorites Original Joe's which is right across the street.  If you are up for a 10 minute or so walk you can go down to Henry's Hi Life Restaurant/Bar as well, another great place.  San Jose and the entire south bay for that matter is huge SF 49er and SF Giant country, which is fine with me but be prepared if you are an out of towner to be watching those games on the TV's in the bars if you are a sports inclined person.  All in all, this is a good choice if you want to stay in downtown San Jose.

    26/07/14 | Link | Rating: 3.0
    160. Helen C.
    Stayed here on an extended weekend trip for work.

    PROS:  Great location in Downtown San Jose.  Walking distance to restaurants, coffee shops, movie theater, desserts, bars, public transportation and SJ State University.  Our room was spacious (#xx1) with free Wifi, updated bathroom, big king bed, free bottled water daily and plastic-free soap/shampoo dispensers in the shower. Staff were friendly and the bar on the first floor looked nice.

    CONS:  Parking is expensive at $23/day, had to ask for new comforter at arrival because there were pieces of hair on it (eww),  the elevator was hot and stuffy, the t.v. was too small for the room, not enought desk space/furnishing/sitting space for business traveler or family, the sink was bit too high and the bathroom was located right next to the bed so there was limited privacy.

    Would stay here again only if we got another good deal on the room, otherwise, not sure we would at a full price.

    20/07/14 | Link | Rating: 3.0
    161. Tyler M.
    I cancelled my stay with this hotel prior to the cancellation, due to a change  in plans.  Upon trying to change my reservations to another night, the hotel filled up and the person on the line was unable to get all 3 rooms that I required.  I cancelled the reservation and stayed at another SPG property down the street.

    Apparently someone at the hotel reactivated my reservation for 3 rooms on the night that I had cancelled. Fast forward 1 month, and I am still trying to have this issue resolved.  The management here is the worst, and it is constant finger pointing game between corporate reservations and the hotel (particularly the front desk manager).  I will never stay at this property again, and I question whether I will continue to stay at SPG properties at this point.  You would think that Gold status would get some sort of customer service.  

    Stay away.

    (I am sure they will not publish this here, but I will put it on every travel site I can think of)

    24/05/14 | Link | Rating: 1.0
    162. Jason B.
    I recently booked a two week stay with this hotel a month in advance for a reasonable $237/ night rate.  As happens often this time of year, my flight from the East coast was cancelled and I had to rebook one day later causing me to have to change my reservation by one day.  I was informed that if i made the change it would cost $429/ night.  I decided to keep my original arrival date and just add someone to my reservation that was able to make it into town so they could check-in as planned.  When I received the updated reservation with the exact same dates I had originally booked a month in advance,  the hotel had changed my rate to $429/night.  After over an hour on the phone with SPG central reservations and the hotel being passed back and forth between the two, each one saying the other was the only one who could adjust the rate, I was told to call back the following day when someone named Bella, who was the only person that had the authority to change the rate, would be in the office.  I found the experience completely unacceptable, especially given the fact that I was booked for back to back full weeks at the hotel and that I am a Gold for Life member with the SPG rewards program.  I ended up canceling both weeks at the hotel and will not ever return.  I am also encouraging my direct team of 25 people to stay elsewhere when visiting our headquarters in Silicon Valley.

    28/02/15 | Link | Rating: 1.0
    163. Nick V.
    I had the worst experience staying here.There was no where stating that parking was 25 dollars a night when we booked the room which is ridiculous. I could have stayed out of downtown for half the price and took a cab for the amount parking was. The front desk was very rude and tried to charge us for parking in the lot after our stay even tho we didnt park there.. When the problem got resolved the lady didn't even say sorry or apologize for the in convince. I will not stay here again.

    27/10/14 | Link | Rating: 1.0
    164. Caitlin Q.
    Front desk nightmare.
    - I booked this hotel only for their location & trying to avoid taxi prices. What a mistake I made. They charge more for parking than I would have paid for a taxi. But that's not why I am upset. Money comes & goes. But the service you receive is what leaves the biggest impression.
    - as soon as I arrived I was not welcomed. Not once did they smile. I explain I was unaware of parking fee so I wanted to move my car else where & they said I had 30 mins before I was charged. Which was no problem I dropped off my stuff and moved my car.
    - the next morning when checking out I had a note on my door charging me 25$ for parking. When I went down to front desk to explain that i didn't even park their they didn't believe me. There was no communication between the employees. The front desk yesterday should have informed the parking attendants we moved so they could void the ticket. Instead I was dealing with a brand new employee that continued to give me a dirty look while I explained the employee yesterday said I had 30 mins to move/ I was only parked for 15. She continued to call the parking lot not once did she apologies for the inconvenience. I was not trying to get anything comped I was simply trying not to get charged for parking lot I did not use. What was even more upsetting while I was getting picked up the parking attendant watched me closely to insure I didn't have a car in the lot.
    -overall I would not stay again. I payed almost 200$ for a little room that you couldn't even walk around in. And service that was disappointing. This is suppose to be a upper scale service and I have had better Costumer service at lower establishments.
    Note to management your front desk is a repression of your establishment, you should make sure they are at least welcoming every guest with a smile. That's not a lot to ask for, since this is suppose to be a getaway for your guests.

    28/10/14 | Link | Rating: 1.0
    165. Jim M.
    Front desk staff was fantastic. Restaurant was delicious. I'd say the rooms were typical, while the bed and shower was nice, there was a very strong fragrance/chemical smell which I had to open the window to get rid of.

    Location is good.

    It was $23/night to self park.

    I'd stay here again. Got a good price on the room.

    01/11/14 | Link | Rating: 3.0
    166. Greg F.
    The location is great, and 4-Points is pretty nice. The room was very clean with all the modern amenities, if a touch on the small side, but that was no bother. That said, there are plenty of options in the same area and there were a couple of things that turned my stay a little sour:

    It was great to have fairly reasonably priced parking available during my stay, however the lot is not very convenient to the only entrance - especially when you have a number of bags and need to use a bag cart. (One fix is to be sure to pull into the limited space at the front of the hotel for check-in, but once parked it seems silly to move the car again) The difficulty came in a question i asked of the Desk attendant during check-in:
    Me: Should I take one of these baggage carts out to my cart in the lot?
    Attendant: No, use the one in the parking lot.
    Me: Okay, can I leave that here when I'm done?
    Attendant: No you have to take it back to the lot (Clearly miffed I would even ask!)

    So I walked out to the lot, loaded my bags on a cart that was sporting a flat tire, and hauled everything up to my room then hauled the broken cart out to the parking lot. The attendant was shocked to see me: "Why did you bring the cart out here? you are supposed to leave it in the lobby!") - Thus began my overall bad impression of this establishment.

    The other thing that was disappointing enough to go down to a 2-star was the quality of the room service fare. (the service itself was excellent) To call the food under-seasoned, especially for an "Asian Fusion," restaurant is an understatement. It also seemed very likely that the seafood we were offered, along with the dumplings, came out of the freezer. The morning OJ was pretty lack luster as well. For such a highly reputed hotel chain these are unacceptable in my book, especially when they have a stand-alone restaurant!

    I might go back if they were offering a great deal, but would travel smarter, and would not bother with the room service.

    20/01/14 | Link | Rating: 2.0
    167. Dominique T.
    Came in and was warmly greeted by the gentleman behind the desk.  The room was cool and AC was on.  

    The room was clean but there was no bag for ice.  I went out to ask the cleaning ladies since they were still working on other rooms.  The first lady didn't seem friendly but eventually I got the plastic bag for ice to chill my drinks.  

    Overall, pleasant welcome with clean, cool room.

    03/10/14 | Link | Rating: 4.0
    168. Tyler S.
    Mediocre customer service, which was bettered when I visited minutes later. Will leave full review when stay is finished.

    21/02/15 | Link | Rating: 3.0
    169. Jeff F.
    I'd been dodging this Four Points based on the reviews for years. Figured it was a dump and needed to be avoided like the plague. It's actually not that bad and given the lack of SPG options for the time being in SJC, is an ok option.

    06/11/14 | Link | Rating: 3.0
    170. Peter R.
    Stayed here for a night and had a pleasant experience. I am a platinum SPG member and have stayed at lots of Four Points, this one was on the higher end of the spectrum. Service was incredible, Tim could not have made me feel more welcome and was extremely helpful.

    Only 4 stars for some minor "tidiness" things: newspapers were out but unorganized, some hallways had minor stains, etc.

    Overall I'd stay here again if I was in the San Jose area. Also, the bar has an awesome beer selection at very good prices. Nice to be so close to downtown San Jose.

    12/11/14 | Link | Rating: 4.0
    171. Jen H.
    Of all the Four Points I've stayed at, this is my favorite. It is mostly the staff (Jesus and Huey at the front desk in particular!) who make this place such a wonderful hotel to stay at when I'm on the road.
    I hope that the management recognizes and appreciates the stellar staff members who are consistently making this the place I always return to when I'm in town.

    13/11/14 | Link | Rating: 5.0
    172. Navi R.
    As a SPG Gold, I'm loyal to the SPG hotels which is why I chose to stay at the Four Points despite a much more modern Marriott and Hilton just around the corner. And I might slightly regret it.

    The Four Points is the oldest hotel in San Jose, and you definitely will not miss the age of the hotel - the furniture, lighting, and room placement definitely showed. I didn't it much until I realized that everytime a room in the vicinity closed their doors, it woke me up. The door slams. But not only that, it's so loud that I jerked awake as it sounds as if it's my own door. And that definitely freaked me out thinking someone just came into my room. The second thing that really bothered me was the room temperature, when the heat is on, it's on, but when it's not, it was quite freaking and I felt suffocated in my usual preferred 68 degrees - it was hot. The other thing that irked me was when I first checked into my room, the shade was drawn, however, my window was wide open. And with a flat roof area, it was very easy to enter my room from the outside. As a solo traveller, that was not a comfortable feeling that had I not lifted the shades, my room was wide open for access.

    Otherwise, the staff was very pleasant at the front desk. Can say much about other stuff as I did not dine at the restaurant or make a stop to the gym.

    For the price, I would recommend staying elsewhere. My room price was the same as the Hilton and Marriott which are much newer and larger, so I might opt for those the next time I'm in town.

    17/12/14 | Link | Rating: 2.0
    173. Saiat S.
    Bella Lucas at the front desk was rude and un-accommodative even when she acknowledge a mistake on the hotel's part.

    Will never stay in this hotel again.

    I booked a room with two queen size bed two days in advance of the night of stay. When I and my sister arrive at the front desk at about 11:30PM it took two people about 40 minutes to "look" for the room I've booked in their system. Bella Lucas said they did not have what I've booked and offered a room with one bed and a pull-out. I insisted that I did not wish to sleep on a pull out as I've specifically booked a room with two queen size beds for just one night. Bella Lucas said they did not have such rooms and did not offer anything else. It was well past midnight and I was extremely tired after a day of driving.

    I looked up if they had any additional single bed rooms which they did for that night. I offered to take two separate rooms so I and my sister could sleep on normal beds. Bella Lucas refused to accommodate and was blunt about it.

    Whey I asked her if she cared about her customers, Bella Lucas said: "No!" What can be better than to hear this at 12:30AM in the hotel that refused to correct their mistake.

    I will never stay in this hotel again.

    At the end Bella Lucas upsold us another room in a near by hotel that had a room with two beds. We had to take our luggage back into the car and drive after midnight, tired and frustrated with what was supposed to be a regular transaction.

    It took them another 15 minutes to refund the price of the room.

    The staff at the other hotel were professional and efficient. We got a room in less than 5 minutes.

    Thank you Bell Lucas and the management of the hotel.

    02/11/14 | Link | Rating: 1.0
    174. Jana A.
    We stayed here on a Tuesday night and the service was great. Very friendly and accommodating staff.

    Rooms were clean and nicely decorated. They even allowed us to stay an extra few hours after our check out.

    They charge ridiculous amount of money for overnight parking! All hotels should have parking available and not charge for it. The parking lot is on the other side of the building. We first drove into a parking lot which we realized it wasn't part of the hotel. It cost us $5 per car to get out. We just drove in and out - again ridiculous! Than we finally found the entrance to the parking lot of the hotel. It was a hassle.

    We had a cocktail at the restaurant in the lobby and it was a great martini. Very tasty.

    I wouldn't stay here again due to the difficult and expensive parking situation.

    02/12/14 | Link | Rating: 3.0
    175. Melissa M.
    I enjoyed this hotel! The rooms were clean and quiet. The fitness center was great, and they gave me a free pass to Fitness evolution for staying the night in their hotel. I'm only giving 3 stars because the price for their breakfast at the cafe downstairs was astronomical, and the $23 to park wasn't my favorite, either. Other than that, I really enjoyed my stay!!

    01/05/15 | Link | Rating: 3.0
    176. Yogin K.
    Great staff and service. Only gave it 4 stars b/c it's not a luxury hotel by any means, but it does the job. The room is very comfortable and the hotel has everything you need. The staff is seriously amazing.

    Special thanks to Soloman for helping me out with a few things !

    13/02/15 | Link | Rating: 4.0
    177. Dylan B.
    I took a chance on this place even though the other reviews were a bit dicey. This hotel was a cheaper option in downtown San Jose so I went with it. I had no problems at all. The front desk guys were friendly and helpful. The room looks renovated. Clean and comfortable. The restaurant downstairs is very nice and the food was great. The only complaint I have is the tv reception. The sound kept going out every few minutes.
    I would still recommend this place.

    23/02/15 | Link | Rating: 5.0
    178. Francisco A.
    I had a very bad experience here. Of all days, it had to be on valentines day. The front desk was very nice and helpful. No complaints. The problem was when we got to our room. as soon as we get into the room, we notice its extremely humid and theres a huge industrial fan on the floor. we quickly realized they had washed the carpet, but didnt wait for it to dry before checking it out to someone. we were really tired, and decided to just put up with it. we planned on just walking around with our shoes on the whole time

    my girlfriend decides to use the bathroom, and thats when we reached our breaking point. my girl friend found a dirty pair of socks in the corner. in plain view. we had enough.

    we asked for our money back and left.

    01/03/15 | Link | Rating: 1.0
    179. Jodie S.
    It's amazing to me that Sheraton has their name attached to this hotel. We consistently stay at Westin or Sheraton. This hotel has no room service. Walgreens was closed. The vending machines on each floor are not stocked and take "coins only". Oh wait- the one on the 4th floor takes bills, but you need to use "exact amount only". The front desk does not give coins, nor do they excel at customer service. When we stopped at the 3rd floor lobby to check the vending, that whole floor had a horrible chemical smell to it. I was glad I was not on the 3rd floor. This place is a dump in my book. Definitely no "four points" here, more like one or two at best. I'm moving it to two stars because of the location, close to many restaurants, bars, and SAP. Next time we will DEFINITELY try another hotel in the area. Plenty to choose from. I'm calling it a $79 a night place, that is the value. This hotel is nowhere near the $249+ we paid.

    19/05/15 | Link | Rating: 2.0
    180. Jenn N.
    Queue Space Invaders...this is an odd, interesting, confusing, and cool hotel. It seems we drove up to the wrong side of the hotel, we saw the parking lot that had a big "FULL" sign on it. There was no area to check-in or temporarily park that we could see, in fact - we couldn't even tell where the hotel entrance was. I jumped out to ask the valet where it was and he replied, "Checking in?" Mind you, I still wasn't sure this was the hotel. I replied, "Yes?" He asked for my name, gave me a ticket & told me to park anywhere I wanted. Well, alright! We found a spot and then walked through the lot, down the street and around the corner. It turns out, the entrance is on the side of the building, past the restaurant entrance, and down the alley way.

    We got lady hostess and our friends got the man clerk. Lady hostess was courteous enough but we kept hearing man clerk ask out friend's questions that we didn't get. Did we need a cart? Did we want to check out late?

    We headed to our rooms, we had both reserved the same day at the same price. I pushed the elevator button, put one foot in the phone booth sized lift,  turned around and b-lined for stairs. To get to the 3rd floor, we had to go up carpeted stairs, then go down a hallway and go through another room to the cement stairs.

    The room itself was nice and clean. It had a mini fridge, 2 waters, a huge closet, a full length mirror, coffee maker, a desk, and a very large bathroom. I loved the doors in this place, they were very heavy sliders. The view out the window was disappointing, just walls and an odd roof. Our friends told us to join them in their room for a cocktail. We got lost twice trying to find it, the arrows in this place are confusing! When we went into their room, our jaws dropped. It was double the size of our room. You could hold dance lessons in the open area between their bed and the TV. They had a view of the apartments next door. Maybe my buddy slipped the clerk a tip? I don't know how the same priced room can be so different.

    All in all, this place was great. Everything was clean and had a new feel to it. There's a good sized lobby. When we got up too late for breakfast, the front desk recommended a great brunch spot down the street. The bed was really comfortable and it was very quiet.

    04/03/15 | Link | Rating: 4.0
    181. Kent B.
    My Girlfriend booked this hotel weeks prior through a 3rd party website. What she had told me was the hotel took $XXX.XX from her bank account the day she booked the room. She called the hotel and they said yes, they take $XXX.XX right away and that her room is paid and ready for when she checks in. Because usually at most hotels money is taken when a visitor checks in in person, not weeks ahead.

    One thing that did annoyed me was the 3rd party site with the Four Points. My gf said she paid extra for the EXTRAs like hotel gym, and a gym pass to the local gym just outside the hotel, and free parking. NOTE!!! this hotel does not have a parking lot under the same name, so you will have to pay for parking $23 over night! every night! We thought we were clear and didn't have to pay because of the bundle she bought ahead of time. WRONG! We had to pay $23 for parking. I have never been to one hotel that charged for parking, especially when we got a high end room.

    When we checked in, the male front desk clerk said he needed a CC on file for a deposit of 100.00 which is fine with me. I handed him my card and he explained that I will get a full refund of 100.00 when we check out on time. No big deal. We asked about the parking fee of $23 and explained my gf paid extra and why isn't parking free? He said the 3rd party people jipped us or something like that. So then he asked if we'd like to deduct $23 from our $100 deposit. I said No, I'll pay the $23 in cash when I check out at 11:30.

    The male clerk was very informative and nice, offered us a map of San Jose, notify us about the Happy Hours at the Mosaic Restaurant, and the gym options. Too bad there wasn't a continental breakfast though.

    When we entered our room, it was humid. But overall the furnitures were clean, stain free, the floor was clean, the bed was nice and white, their was a huge desk for me to do some work, a huge mirror by the door, walk in closet, and a sweet bathroom with more goodies. That was a really nice room! No complaints here.

    The only complaint I could say was when I checked out, and got back home. I checked my bank statement and only $74 was deposited back to my card.. before all this even happened, the day I checked out and handed my room keys back and asked the male clerk where do I validate my parking ticket. he told me to take it to the parking attendant and I could pay in cash there. So I did, the African american man with a strong accent says "twenty fee dollars" so I paid my parking fee. I asked is that it? he said yes. and i thanked him.

    Okay back to the bank statement. So i called the hotel the next morning and asked about my deposit money. The same male clerk that had told me I'd get my full refund said did I have a receipt of the ticket. I said, the parking tenant didn't give me a precept because I paid in cash. The clerk said he'll review the video cameras and find my ticket stub and would get back to me within a day or two.

    100 was deposited back to me. Thank you! but the miscommunication through front desk clerks and parking attendant could have been prevented. The next time I visit downtown San Jose, I may consider this hotel again, maybe the second time experience will be a better one, now that I know to not spend extra on 3rd party sites and still have to pay for parking!

    P.S. This is a comfy hotel. We stayed in 302.

    15/04/15 | Link | Rating: 3.0
    182. Leslie Y.
    Beautifully renovated historic hotel. Reasonable rates, great amenities, excellent restaurant, personable customer service from parking, front desk, house keeping, restaurant, and management.

    A definite recommendation when staying in downtown San Jose

    11/03/15 | Link | Rating: 5.0