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Hilton San Jose in San Jose, CA

Hilton San Jose in San Jose, CA

Specialties

Hospitality industry, customer service, friendly staff, welcoming environment

History

Established in 1992.

The Hilton San Jose was first opened in October of 1992. It was the first Hilton of its kind in the Downtown SanJose area. It was built to accomodate the increasing demand of conventions and business travel to the Silicon Valley area. The Hilton San Jose quickly rose to be the top hotel in downtown San Jose recognised for Outstanding services and customer relation.

 

Company Info:

Rating: 3.01

Address: 300 Almaden Blvd, San Jose, CA, 95110
  • Mon: 12:00 am - 11:00 pm
  • Tue: 12:00 am - 11:00 pm
  • Wed: 12:00 am - 11:00 pm
  • Thu: 12:00 am - 11:00 pm
  • Fri: 12:00 am - 11:00 pm
  • Sat: 12:00 am - 11:00 pm
  • Sun: 12:00 am - 11:00 pm

Hotels in San Jose, CA

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Comments (116):

1. Wesley J.
3 stars for being a hilton in a good location.  They are right next to the convention center and within walking distant with a ton of restaurants.  But unfortunately, nothing really special about this location.  The service was just par and the pricing was sky high.  Sorry peeps.....

26/02/08 | Link | Rating: 3.0
2. Mike F.
Nice clean Hilton hotel.  I had no problems with two week long stays.

As somebody else mentioned, get the 17th or 18th floor.  They're the nicest rooms (executive).

The restaurant is decent as well, but a tad pricey.  I'd go out to eat.

13/04/07 | Link | Rating: 4.0
3. blair k.
I found the is place to have it all!!  I worked a hairshow out here and they put us up in a nice room that had everything that gets me pumped about a hotel.  I had the most amazing water pressure in the shower, plenty of shower caps, soaps and a sewing kit.  I always has something on TV to watch and the TV was in the middle of the room, where I prefer it.  The lobby has a restaurant with great drinks and nice, however, slow service.  I like how The Hilton is connected to the Convention Center and there is a Starbucks they share.  Very convenient!!  The parking level is also easy to access, a bit pricey, but I feel safe.  The location of this place is fantastic, being plopped right in the downtown, walkable to many a great dining and night life experience!!  And the staff was just sweet and accommodating as hell!!

10/04/08 | Link | Rating: 4.0
4. Joe W.
The Good:  The bed was comfortable.  It is very close to lots of Downtown San Jose attractions.  Very convenient to convention center.

The Bad:  The room is decorated in a modern style which meant every piece of furniture besides the bed was horribly uncomfortable.  The pool is ridiculously tiny.  It is quite literally 3 feet by 9 feet.  It is wedged on a small balcony on the 3rd floor.  The maximum capacity is 5 people!!!  You can't swim in it.  The price is way too high.  We got a glass of wine and a diet coke from the bar (not room service) and it was $16.50!!!  

There are other hotels nearby with the same positives and fewer negatives.  Check out the Fairmont instead.  They have a huge pool on the roof.

29/06/09 | Link | Rating: 2.0
5. Stephanie W.
My girlfriends and I stayed here last night and though we really didn't spend too much time in the room, it was a fair sized room for three of us complete with mini-fridge, a cool stereo that you can plug your iPod into and $6 per hour internet access.

We had a lovely view of the freeway and large building across the street - god love pavement!
Thankfully the hotel is located within walking distance of some restaurants.  My first time in San Jose and I was surprised by how DEAD it was there...it felt like a ghost town.  Very strange.

It was well worth the mere $160 for the night in order to have a place to stay...however, I probably wouldn't stay here again next time.  I hear there are a few nicer hotels in the area.

05/03/06 | Link | Rating: 3.0
6. P H I L H.
Nice place.  Ask for a room on the 17th or 18th floor which have wonderful floor to ceiling windows.

05/12/05 | Link | Rating: 3.0
7. gretchen t.
the bartender does not understand how to make a martini. it was gross. the eggs from breakfast room service tasted gross. and when i checked out after 4 days they double charged me and my employer for parking. that's right $204 to park.

28/04/11 | Link | Rating: 1.0
8. Don F.
Trying to get rest after working all night.  Housekeeping staff slams doors and yells down the hallway.  It did quiet down after I called the front desk to complain.  But, by that time, I was already awake.  This has happened on numerous occasions.  Unacceptable.  I've been in Motel 6's that were quieter.

26/11/11 | Link | Rating: 1.0
9. Mel C.
My friend and I were visiting from San Diego to run the San Jose Half Marathon this past weekend and the Hilton was one of the host hotels located just one block away from the start line. Check in was supposed to be at 4pm, but they let us check in at around noon when we arrived and told us that all the runners in race would get a complimentary late check out at 3pm. Sweet! It's connected to the convention center, where the expo was, so that was super convenient and the rooms were nice. The valet guys were nice, but gave both my friends wrong directions. The gym/spa/pool was kinda small- the pool looks like it would only fit two people who wanted to swim laps and the Jacuzzi wasn't that hot. Overall, the stay here was enjoyable and very accommodating to runners in the race.

07/10/08 | Link | Rating: 4.0
10. Gayle G.
If you want to be VERY close to the convention center, stay here.  But don't stay here for the ambience because the lobby is like a cement bunker.  The decor is very cold. Another option is to stay someplace else that is along the light rail.  San Jose has a great light rail system that will drop you off in front of the convention center.

30/09/09 | Link | Rating: 2.0
11. Honest Abe L.
Beautiful Hotel..... Gorgeous... The beds were awesome and the pillows, best pillows EVER. Hands down. Our room had a great view of the park across the street. Now for the explanation of the 2 stars.

$ 20 parking...... eh o.k. I get that

$60 buffet...... (2 adults, 2 kids) Outrageous!

O.k. so it's the Buffet that really chaps my hide! When we checked in the attendant said "Make sure you come downstairs and get breakfast. 6 - 11 am" So we did. There was no posting or sign suggesting you would later be forced to pay money for the buffet.  The buffet itself was not that great but thinking it was free we choked it down anyways. Pretty standard dishes : scrambled eggs, sausage and bacon, fruit, yogurt, cereal, potatoes. Nothing to get excited about. We were done eating the food and they bring us a bill for 60 dollars. First of all I would never pay 60 for breakfast. Even if I had the kind of money were i could afford such an expensive breakfast I would not do so. It's BREAKFAST! We call it the most important meal of the day but really it's not. So we talked to the manager and told him the situation and got nada. Nothing he just kind of looked at us with a blank stare on his face. So we paid the outrageous bill and didn't look back. They get 2 stars because the hotel IS beautiful. And they are in the RAINBOW Pages.

Will I ever go back, Maybe.

Will I eat the buffet? Huh what do you think?

16/06/09 | Link | Rating: 2.0
12. Nicole E.
Its ok.  I'm going to Fresno in a few weeks so I'm sure this is going to feel like a palace.  I will say that the room is clean, nice, fairly large.  The bathroom could use some upgrading.  My room is on the same level as the pool.  In most cases it would be good to have a room over looking the pool, but any and everyone in the pool can look right into my room.  The fitness room is small but adequate.

the staff has been nothing but nice.  Since there's a large group of us here we're getting free breakfast every morning.  The waiter even gave us to go coffee cups which was really nice.

The hotel is in a great location.  We're walking to our training class everyday.  Its close to a ton of restaurants, the Light Rail, a movie theater and the museums.  

I'd stay here again.

02/10/07 | Link | Rating: 3.0
13. Tom L.
blah hotel, comparable to the other hotels downtown.

the valet service could use some work. a couple of times they brought us the wrong car and since they only had one person working be prepared to wait a bit.

16/07/10 | Link | Rating: 3.0
14. Matt M.
I just wrapped up a 5-night stay here in conjunction with a conference at the convention center. So, obviously, the hotel gets points for its location. The Hilton staff was friendly overall, in particular the bellhops.

I had a room with two double beds, and it was a fairly tight fit. But the desk was plenty big for my laptop and other work-related stuff, so that was cool.

The room overall, and the bathroom especially, just seemed a bit old and dated. The shower was TOO STRONG, believe it or not. I've stayed at two other Hiltons this year, and both had new shower heads which were perfect. This hotel still had an old water massage-style shower head, but the stream of water was too strong and trying to weaken it didn't work.

Overall, not as nice as other Hiltons I've stayed in. Nothing terribly good or bad about this hotel. I might stay here again, but I'll also consider trying some of the other hotels nearby.

26/08/07 | Link | Rating: 3.0
15. katharine r.
Note to self: these squishy pillows are made for preschoolers.  Faux mid-Century modern, too. Too expensive for a Hilton.  A dark lobby made for a very dark and angry staff, who felt that I was not as cool as the Bruce Lee's look-alike with tattoos everywhere (even inside his nose), so I stood waiting and waiting for recognition that I was alive.

28/06/10 | Link | Rating: 2.0
16. Jake C.
Horrible. The valet was crazy rude and didn't even greet us. The only thing he said was "you can't park here". I was just going to check in, and I just watched another customer leave his car out front so he could go check in. Wtf!? Lobby is unattractive and sterile. Room was dirty, and bed uncomfortable. The room was almost $200 for one night... Waaaay overpriced. I wouldn't pay $75 a night here. The only good thing was the girl at the front desk. She was apologetic and gave us complimentary parking. Will never stay here again and will not recommend it to anyone.

06/05/11 | Link | Rating: 2.0
17. qirk z.
Yes, I entered downtown SJ.

I came for a seminar at the hotel.

There's an underground parking garage off San Carlos.

I've been in the hotel/convention center before, for the past SJ Grand Prix so I was sorta familiar with the location.

The meeting hall was nice.

The continental breakfast was your standard flair. They had mini bottles of soda, carbonated water, muffin, bagel, toaster, coffee, juice, etc.

After the seminar they set up tables outside the catering area for lunch. It was a build your own sandwich, lame.

At the table, I reached for my linen napkin. It had white spots on one corner and in the other was a booger-like substance.

So boys and girls, if there's a lesson to be learned, swap your napkin with another place quick! I'm kidding!

At least my parking was comp'd. $18 is a rip.

10/04/08 | Link | Rating: 3.0
18. Angela R K.
I am giving it a 5 stars because it is a WIP as they are in the process of renovating but when that work is complete it will be most very fabulous.

Also giving 5 stars because we experienced excellent guest service from making reservations to check out time.

In September we had a group of 18 rooms that stayed at the hotel in for a conference at the HP Pavilion.

Perks:

      * Location Location - walking distance to the HP Pavilion and restaurants

      * Beds are cozy comfy, all the women slept well and to please all can be a challenge at times ; )

      * Grill - has breakfast buffet it is a great deal for early or late risers.

      * Afternoon complimentary appetizers & h'orderves on the Top Floor, I believe it is from 5pm for a couple of hours.

Most important was the service the staff provided, they were friendly and professional and most accomodating.

HIghlights!!! ***Estella in reservations*** and ***Virginia in Catering*** were ready, willing and able to assist they are most delightful wonderful ladies to work with a great asset to the Hilton family.

We hope to be back in the near future.

Totemo Arigato, Mucho Danka!  

Thank you again H - Team !!

ps: also thank you Remi in reservations for your assistance and direction.

09/10/08 | Link | Rating: 5.0
19. Matthew A.
Very nice hotel. Modern decor and within walking distance of a lot of restaurants. Sucks you have to pay $19 a day for parking.

14/10/10 | Link | Rating: 4.0
20. James V.
Very friendly staff at the hotel - I prefer Hilton to Marriott because of the great service and classier ambiance.

08/03/11 | Link | Rating: 4.0
21. Jackie Z.
Very nice place, don't get me wrong. BUT please please please remove the huge black hair in the shower.. that is nasty. Also please don't charge me for the internet when no one in our room had a laptop.. Nice try Hiltons.. Check your receipt before you pay.

19/07/10 | Link | Rating: 3.0
22. Denise A.
The room was big, clean and up to date. You even had a spacious office (A+ for that ), but a very bad smell came from the restroom and the hallway... eww. I will never forget that smell.. I think the poop company didn't pick up the load..lol..

___________Message for  Hilton..____________________

Do something about that please..... TTY___ (N) or (L) ???

05/09/09 | Link | Rating: 3.0
23. Trish B.
I spent very little time at the hotel (except to sleep), and never ate/drank/called the restaurant, cafe, bar, or room service. So my review is a little bare bones.

PRO
-Clean, spacious rooms, with very stylish decor.
-Helpful and friendly staff
-room packages seem pretty sweet
-fridge in the room
-magnifying mirror in the bathroom
-all the usual stuff hotels give you (TV, iron, AC, toiletries, etc.)

CON
-$20 parking a night.
-The restaurant\bar and the lobby had a studio apartment thing going on. There weren't any walls to separate them. This didn't really bother me at all, but at one point a highschool reunion was being held at the bar area. Anyone could have just waltzed right in. Awkward!
-Paris and Nicky: gross!

MIXED
-The gym and the pool are kind of a joke. They're tiny, but honestly I think the majority of their guests don't use these services anyway. The pool is located on the third (?) floor, and it's kind of neat to be overlooking the streets of San Jose while you swim. Uncomfortably, a section of the hotel rooms overlook the pool, so a pervert could be watching you in your swimsuit! ... Although it's not terribly likely. It was pretty neat to swim in the hot tub while watching the sun set and seeing planes go by.
-In Mid-August, it was $109 for a basic queen, which I think is pretty fantastic. But I searched a lot of different San Jose hotel prices and many of them also seemed to fall in the $100-150 range. I went with the Hilton, because of its convenient location, but it seems like we could have stayed almost anywhere in town for almost the same price.

30/09/09 | Link | Rating: 4.0
24. Amy M.
We stayed here when we went to see Katy Perry at the HP Pavilion.  It's about a 15 minute walk to the arena. I haven't stayed at a lot of Hiltons, but this one definitely impressed.  Room was clean and nice, room service was very well priced, we used the spa and it was clean and quiet with a great view of downtown San Jose.  Our only real complaint is that we were right across from the gym, so even though we were at the end of a hall it was pretty loud with people going in and out.  The dog kept barking and we were worried about being woken up at 6 am.  However, we slept great through the night with little interruption so we can't complain too much.  I also definitely liked that the window actually opens so we could get a little ventilation.  
We did also let the front desk know that the smoke alarm went off while my friend took a shower with the bathroom door open (weird!) and the faucet in the bathroom had a hard time getting cold. I got cold out of it in the evening, but then the next morning my friend couldn't make it cold.  
Overall, I would definitely stay here again but would ask to be on any floor but the third.
Oooh also, almost forgot!  There's supposed to be a $75 dog fee, but even though I told the girl we had a dog when I was checking in, she didn't have me sign anything, and the fee did not show up on my bill.  So that was really nice of her!!

15/08/11 | Link | Rating: 4.0
25. Nikki c.
I have spent almost three weeks in this hotel's various conference rooms for work meetings.  I feel like goldilocks - all the rooms are either too hot and stuffy or too cold.  The parking garage has "compact" spots that are anorexic.  You can also park in the convention center lot just prior to the hotel's main entrance.  There's a starbucks kiosk in the lobby, but.......it's not a full menu, and was not really satisfying.  The staff was relatively nice, but I would not go out of my way to book rooms here for another event.  

FYI - free wireless is easily accessible and reasonably fast in all public areas.

03/08/09 | Link | Rating: 3.0
26. G V.
Expensive and yet no complimentary internet in the rooms nor courtesy shuttle from/to the airport. Why book this hotel?

06/06/12 | Link | Rating: 1.0
27. Dietrich S.
I was very satisfied with the Hilton in San Jose, CA. Nice ambiance in the room and hallways.

One thing that really made this hotel stand out was the gym. While smaller than regular gyms, as far as hotel gyms go this one was very spacious with a larger selection than normal. 2 Ellipticals, 3 treadmills, a free weight set and more.

The location is great and within walking distance of many of San Jose's downtown restaurants, city museums and even the train station.

18/04/10 | Link | Rating: 4.0
28. Shannon N.
OK, I wasn't going to write a review because I thought maybe we were just there on an off night - there was a cheerleading convention going on (!!!) and it sucked our will to live.  The noise was unbearable, the wait for the elevator was endless, and the kids were completely unsupervised.  We got woken up at 6:51am by some cheerleader pounding on our door - wrong room, cheergirl.

Anywho, I'm giving the hotel the one-star, and here's why: they lied to us.  

We spoke with one of the front desk staff the night of our stay and he apologized for all the troubles and told us he'd comp our breakfast.  Generous offer, and we thanked him.  The next morning, we did the room service thing as he had suggested (and it was over 45 minutes late and cold...), but when we checked out, the front desk gal assured us that the breakfast had been comped.  No breakfast charge on the hotel bill.

Checked out my credit card statement online today.  Guess what?  I was charged for the breakfast, separate from the hotel room charge.

I'll never return to an establishment that lies to me.

16/11/06 | Link | Rating: 1.0
29. Leah E.
DATE:  January 17, 2009, 6:30 PM to Midnight

OCCASION: Boyfriend's Company Holiday Party

ENTERTAINMENT: Provided by BF's company
Casino Night, DJ and Karaoke

1.  HOTEL LOBBY: Hip, chic and modern although the hotel still looks old

2.  FOOD & DRINKS:  Generously provided by BF's company

Salud!:  Apple Martini, Margaritas and Red:  Drinks were strong and generous.  The wine was almost filled to the rim!

Hors D' Oeuvres:  Ceviche, jumbo prawns, baked oysters, dungeness crab legs and beef/chicken fajitas.  The hors d' oeuvres were the best part of dinner.

Main:  Dried out salmon and over-cooked filet mignon (Yuck!)

Sweets:  Pretty good tiramisu enjoyed with decent coffee

Room service:  
Shrimp Platter (Not bad but how hard is it to mess up prawns?) $ 19.95
Barbecue Pork Sandwich and Fries (BF retched it out around 4 AM) $11

3.  ROOM:
(+)  Spacious and clean
      Bathroom was modern and newly remodeled
      Bed was soft and comfortable
      Flat-screen TV, refrigerator, play station, internet hook-ups
(-)   Decor was Ikea-like contemporary and modern but not chic and cozy
      Flourescent lights were blinding although I heard all CA hotels are now required to switch to energy saving bulbs.
      H20 pressure was weak and shower knobs were hard to gauge

SERVICE: Efficient and very friendly staff

OVERALL:
What a FUN night!! Free booze, free food  and free $1000 casino chips!   I played Black Jack for a little bit but I am not really a gambler so, I let BF take over.

BF and I did not have a good night's rest.  We are not sure why but it was not a cozy hotel.  It was good for one night stay and a place to crash after a night of carousing, drinking and "gambling."  But we still had FUN, regardless!!

I should not be complaining because we won first prize at the casino:  $300!!! (Well, BF won it and he shared the loot with lucky me!)

TOTAL:
Valet:                                 $23.00
Room:                               $120.00 Special rate for event guests
Room Service:                 $31.00
Dinner and Fun:               $0

SPECIAL THANKS: Thank you BF's company for a wonderful and generous holiday party and for keeping my BF employed.

18/01/09 | Link | Rating: 3.0
30. Richard R.
Nice Hotel, clean, comfortable room.

Breakfast buffet was a total rip off at $18.95 a piece and all the food was cold. Would stay here again but would stay clear of the restaurant!

Lots of stuff to do, and great places to eat within walking distance.

15/07/10 | Link | Rating: 4.0
31. Michael H.
Note: this review is only about the restaurant in the Hilton and not about the Hilton's other facilities.

Our marketing department all went to lunch together on a Thursday around 1pm to try out the crepes that the Hilton has to offer. They don't actually have a lot of crepes on their menu; however, they have a separate menu you have to ask for to see the crepes. Since we were referred to the Hilton restaurant by another of our team this worked out fine, as she was "in the know" about their system.

We each ordered a different crepe; unfortunately there was a significant wait for us, even though there was no one else in the restaurant at the time. The manager came by and apologized, without any prompting from us and offered to give us some soups on the house, which we declined, so he offered a 15% discount, which we accepted. Eventually the crepes came out, and while they looked, smelled and tasted delicious, none of them were what we ordered. Instead we had an avocado, bacon and tomato crepe with no avocado, an Italian crepe with salami, pesto and ham with no ham, and a host of other assorted blunders. While the peanut butter, banana and honey crepe came out fine, it was 90% peanut butter with maybe a fourth of a banana included and a drop of honey.

While the food was good, it wasn't what we ordered, and while the staff was all very nice and pleasant and offered great customer service, I can't give them more than two stars because of their kitchen failures.

07/01/10 | Link | Rating: 2.0
32. Cindy G.
I just stayed here for a convention and it was nice. The front desk was very helpful whenever I needed something. The room was clean and the bed was comfy. I like the Crabtree & Evelyn toiletries they provide. I wish they had better cable - HD with the flatscreens would have been nice.

The restaurant downstairs is overpriced for the quality of food you get. You really pay for convenience. The service at the restaurant was subpar.

16/07/09 | Link | Rating: 3.0
33. jack d.
I stayed at the Hilton Hotel for San Jose Tahiti Fete over the weekend and I thought the accomodations were fine. They were not especially fancy but I got a good rate so it was not that bad, I don't go for the $19
parking though, that's real steep. The room was adequate and clean, they upgraded us to a higher floor because the room originally assigned had a barking dog next door. They do allow dogs at this Hitlon. It is centrally located to downtown San Jose and near San Jose State University where the competition was held so that was good too. I would not mind staying there again. The front desk staff were also polite and accomodating with a hectic lot of people.

05/07/10 | Link | Rating: 4.0
34. Joe B.
I was only here for one night and received great service.  Me and my Wife were in town for a wedding so we needed somewhere to get ready but the wedding was not until 4pm so they allowed us to do a late check which not many hotels will do. In a rush I had forgotten my laptop charger and did not realize it until I arrived back home.  I called back and It had been found and they sent it to me next day.  Valet service was very good and the beds were very comfortable.  Stinks that you need to pay for the WiFi when you are paying this much for a room but if you are a HHonors member you can get it for free.

14/09/11 | Link | Rating: 5.0
35. Stephanie D.
The San Jose Hilton is fine.  It's clean and centrally located in San Jose Downtown / Convention area.  I stayed in a suite and it was okay.   I've also stayed at the Fairmont in downtown San Jose, which you would think would be much more expensive, but I found their rates to be competitive, so if I had to choose between the two, the Fairmont would be my #1 choice.  There happen to be a random shooting in the parking garage on the night I was staying at the Hilton and I ended up having to park 3 blocks away from the hotel in another parking garage, but the hotel was good about issuing a refund for parking and it wasn't too big of a deal.  

One big negative which warrants the 2 stars...DO NOT EAT THE BREAKFAST BUFFET.  The food is fine, but it's really expensive, I'm talking kicked in the gut, almost ready to cry when you get the bill, WTF kind of expensive!!!

For eggs, bacon and fruit it cost $20.50 per person without a tip.  I've had the exact same breakfast for free in many other hotels.  Total ripoff and really left me feeling robbed!  I won't be staying here again, not because there's anything wrong with the rooms, but simply on the principle that they ridiculously overcharge for their crappy buffet.  Worst part is, a lot of people think it is complimentary since they don't have any signage saying otherwise.  Way to kick people when they are down.  Shape up Hilton and don't screw your guests like that.  It's not nice!

07/09/09 | Link | Rating: 2.0
36. Rose F.
It's in downtown... it's a useful sj convention center spot... parking is expensive but don't waste it, the gate is not working recently...

22/11/11 | Link | Rating: 3.0
37. Joel F.
I only stay here if I can't get a reservation at the Hilton Santa Clara (ALWAYS sold out), the Milpitas Embassy Suites, or any other Hilton property within 10 miles of San Jose.

Pros
- service is fine. Saw the Peet's walkiing in from the lot; which is an upgrade from the typical Starbucks in the lobby.

Cons
- Every single spot in the hotel lot is a compact. I'm writing this sitting in some sort of wobbly modern chair with no arm rests that is making my butt numb. My optical mouse doesn't work on the desk. I'm in  San Jose.

27/02/12 | Link | Rating: 2.0
38. Todd A.
One of our friends gave us a complimentary gift certificate to use at the Hilton San Jose. Being local residents, we venture downtown regularly, grab a cab and make a night of it.

Get to the front desk, check in, and provide our gift certificate. I thought I'd press my luck and ask for a complimentary upgrade. The gentleman behind the desk tapped away on the keyboard, and within moments had us upgraded to the Executive Floor (17th) as well as complimentary access to the Executive Lounge.

We got to the room, and it felt rather "San Jose" simple, technical, utility and class. We dropped the bags and headed up to the Executive Lounge and enjoyed the honor bar, as well as the appetizers provided by the hotel. Most honor bars I've been to offer typical "well" type drinks, the ones that come complete with plastic bottles. This bar offered top shelf alcohol, was pleased with that. The lounge provided a "less is more" functionality with a beautiful view of downtown. Being a resident of San Jose, I realize we don't have much of a skyline compared to other major cities, but one of the best views we have to offer tourists :). No, i don't work for the Hilton.

We ventured to a nearby party, and felt very safe walking around the streets. We returned several hours later and felt welcomed by the Hilton's bright lights leading into their lobby, and light holiday decor.

We ordered late night room service. The gentleman answered the phone immediately, took my order, and within 20 minutes our order arrived perfectly. We travel a lot. To get your food hot in 20 minutes is unheard of. We especially enjoyed the chocolate cake :)

The room was quiet even with the bustling of volunteers preparing for the San Jose holiday parade below.

Woke up, called for our car, and visited the lounge for a warm breakfast with eggs, sausage, bacon, cereal assortments, juices, etc.

Headed downstairs, our car was at the door, valet with keys in hand.

Good times had by all.

There are a handful of decent hotels in the downtown area. I'd definitely return to the Hilton.

14/12/10 | Link | Rating: 4.0
39. Ted B.
Before I begin my review, I feel that it's only fair that mention that I stayed here for FREE due to a friend's Hilton Rewards membership.  As such, this review is only in regards to the actual accommodations and amenities I've observed while staying here, and not the actual prices paid for these services.

My friend was able to get me a suite on the 17th floor (Executive Level), and I must say that it was a very nice room.  I found that the bed was very comfortable and the room itself was very nicely decorated.  Also, our particular suite had a very beautiful view of downtown San Jose.  The room was very clean and tidy when we walked in, and had everything we needed to get comfortable and relax after such a hectic day.

The next morning, I was able to dine in the Executive lounge upstairs, where they served a variety of breakfast foods.  The lounge itself was a little smaller than I'd hoped it would be, but the food itself was delicious.

Being located in downtown, it is conveniently located near all the hot-spots in the city.  So if you're in the mood for great food, or just experience the San Jose nightlife, then you won't have to travel far from your hotel.  I feel that this is a huge PLUS for any major hotel.

All in all, I very much enjoyed my stay here, and would not hesitate to stay here again given the chance.

27/09/10 | Link | Rating: 4.0
40. Nicole F.
I am just not pleased. The Hilton's in So Cal are way nice. This one, not so much. The room was cheap looking and had a bad tile floor. I was here for business and told my admin never to book me again. Bad was not comfortable, and loud.

Floor was icky, just not pleased. Will not be back!

14/06/10 | Link | Rating: 2.0
41. faith r.
I give this place 2/5 starts. I would have given it a 1 if the staff wasn't as nice as they were.

Let me start off with when my friends and i got to the hotel. It was for Fanime Con 2012 and i was staying from Friday till Monday. Check in was really quick and the staff was nice, informed us about parking and all amenities. The hotel lobby looked really nice, modern and the bar really caught my eye. As my friends and i head up to the room we are hit in the face with an awful smell. It smelled like wet dog or.. wet garbage. The house keeping staff and hotel must have known the room smelled funny because there was this stupid air purifier that DID NOTHING and made the room smell worse, and the windows were open as wide as they could be. We tried to ignore it thinking the smell would go away but it didnt. Not only that when a friend of mine sat down on the bed and placed his hands on the blanket he felt this giant crusty patch. We then decided it was time to call the front desk and have something done. So they changed out room to one that was next door ( i also feel they lie about their rooms. Just as i checked in i asked if there were rooms available on that same floor because we had gotten 2 rooms and the person told me they were all booked. and yet we were placed in a room next door to the one we just left. I find that odd)

So we moved and everything with that room was much better, smelled clean and had no random, nasty stains. So i called back down to the manager to speak with him and he actually walked through the room him self and noticed the foul stench and kindly comped us our parking and anyone else who was in the room with is.

The housekeeping staff was quick to refill our towels and toilet paper as we needed and we had no problems with them. Our friends in our second room on the other hand ( had i known this before the front desk staff would have gotten to know me pretty well) Had just as much of a problem with the room being unclean and nasty as we did. I think their room was worse. My friends found a pair of used womans panties under the bed and a condom wrapper in the bible. Now that made me think what kind of crusty patch that was in the room we had originally checked into.

After all was said and done i liked the fact they had a luggage check in to keep your stuff safe during the last day of the convention, and i also liked that i was able to take care of the bill the night before to avoid the rush and that anything else charged to the room will just be added to my credit card. The thing i didnt like though, was someone was sneaky and tried to charge me an extra $170. I always keep tabs on my credit card and i saw this pending but thought it may have been the deposit or something that had to do with the room that will later go away. When it actually posted i immediately called and asked what it was. According to them it was a charge for another nights stay. Which was impossible since i checked out the night prior. I also noticed the charge for the room service i ordered was gone but was never posted to my card. Instead of taking the difference the manager on hand just refunded me the whole amount and comped the room service since this was obviously an error on there part.

Now the question is, will i stay here again? I don't know. I might just to see if they had stepped up their game in keeping rooms clean. But if my experience the second time around  is anything like the one my friends and i had i would never be staying here again.

01/06/12 | Link | Rating: 2.0
42. Kate M.
We had our wedding reception here a few weeks ago and could not have been happier with the reception venue, hotel rooms, hotel staff, and Virginia Santa Ines. Not once in the planning was I ever worried that the reception would not be amazing. Virginia took great care of my husband, myself, and ALL of our guests. Hands down fantastic.

21/07/12 | Link | Rating: 5.0
43. Ruth K.
"Front Desk Saviors"

Yesterday morning, as usual due to being an early riser who likes to get a jump on the work day, I stumbled into the lobby without makeup at 3:30 a.m. HOPING to find the free Starbucks coffee ready to go. I know it's not usually up and running until around 4:30 a.m., but I had hope. Night front desk person Jeff took one look at me, smiled, and said, "The coffee will be right up, just a few minutes," and then hurried into the back to get it going, deep in the realization that he was looking at a very desperate woman.

This morning I stumbled into the lobby without makeup and looking awful again at 4:00 a.m., running a little late on my usual schedule. I went up to the front desk to find somebody I didn't know manning it, gave the biggest smile in my repertoire, and gently asked, "Any chance of coffee soon?" In my intense longing, my hopes were dashed to the ground when told that it wouldn't be available until 5:00 a.m.. Dazed, I walked away trying to figure out what do with myself, while another very well-dressed hotel patron went up to the front desk and I heard his question, "When will the coffee be ready?" He didn't look any happier than me to find he'd have to wait an hour. I valiantly fought off a major depression to this start to my day, and went out into the dark Oasis to sit there and figure out my next move. (Kudus to the security staff who were as good as any police department as they flashed a light on me in the dark and questioned my credentials to be on the property and whether I was a hotel guest --- I value security and saw this as a good thing.) After 15 minutes, sunk in despair, longing for my coffee --- I NEED MY COFFEE !!! --- I figured I might as well return to my room to shower and get ready for the day, even if it didn't seem to be starting off the way I would have liked. But then, walking through the restaurant I hear a voice say, "Ruth, how're you? It's Sam." Sam!!! On the late night shift even though I hadn't seen him earlier, Sam impressively recognized me by name from previous visits to the hotel. Sam to the Rescue!!! He immediately recognized the coffee crisis after one look at my face, shook my hand with a, "Good to see you again," smiled really wide and informed me the coffee would be up in just a minute.

The Hilton gets an extra star for these wonderful people on the night shift who know how to go "above and beyond the call of duty" and how to save a desperate guest.

# # #

Addendum 11/3/10:
And now one more special note about a Hilton employee ... the absolutely best waiter in the evening ... Horatio.  He is totally fantastic and, quite frankly, I'd feel totally bereft if he weren't handling me when I'm at the hotel for dinner.  (P.S.: new menu effective November 1 with some focus.on their "green" menu, sustainability and local produce)  I adore Horatio and sincerely appreciate how well he remembers returning customers' preferences.  He's a complete gem and I hope the hotel knows how lucky they are to have him.

20/10/10 | Link | Rating: 4.0
44. Kathy M.
Our daughter chose the Hilton for her wedding reception. We couldn't have asked for a better experience . From her first inquirey to the last wee hour of the reception we were amazed at the care Virginia Santa Ines,their wedding coordinator, took to make sure we knew we were very special. What impressed me most was the attention to ALL of the details. The package price was better than we could have hoped for. Our every request was met with a positive solution. Having the reception at the Hilton was a celebration we will remember for a long time. There was no place for a bride-zilla to emerge. GiGi took care of us as though we were her family.
Our guests were able to stay at the Hilton so there were no worries about getting home safely. The hotel staff was wonderful, truly a first class operation. No wonder hospitality and Hilton go hand in hand

30/08/12 | Link | Rating: 5.0
45. Vicky L.
Stayed here for a night and it was just your typical sad hotel experience. The restaurant downstairs was mediocre, the bar was packed full of crazy partyiers trying to catch a drink before heading out.

The bellboy/valet service was kick ass ( 5 stars!! ) the room itself was old and definitely could use a remodel or an update. Not too shabby for a business stay hotel...

Location wise it is great but nothing really stood out.... The tiles in the bathroom seemed a lil old and icky.

27/06/08 | Link | Rating: 3.0
46. Daisy L.
I had my wedding at the Hilton and was overall pleased with how it turned out.

PROS
-Virginia (Gigi) Santa Ines is a great Catering Manager/Wedding Coordinator. She is warm, friendly, upbeat and truly takes care of you (how she does that running around weddings in heels all day is beyond me). Having been used to the 10-course-banquet-restaurant service in the past for countless weddings I've been to, I was impressed by how Gigi was present to help us with rehearsal, agreed to set up various elements on the wedding day, and offered cool suggestions to enhance our wedding. She constantly floated around on our special day to make sure we were taken care of. No sooner had I dropped a fork stained with steak gravy on my white gown than Gigi was there, rubbing at the stain with some club soda. What service. I felt like I was in good hands.
-The Hilton offers many rooms in the same wing of the hotel often reserved for weddings, making for a nice flow from ceremony to cocktail hour to reception. Each room can be decorated to look elegant and refined.
-Hilton staff are often friendly and serviceable, always eager to lend a hand and offer a smile.
-We elected to have a hosted bar for our wedding. Wow. The alcohol strength and quality did not disappoint.
-As of this date, Hilton contracts with 1,000 Fine Events for decor/party rentals and Cake Expressions for the wedding cake. Both, as it turned out, are great vendors to work with.

CONS
-Guests must pay for parking, but then again, it's Downtown San Jose.
-We selected a New York Steak for one of our reception entrees. It was delicious during our taste-testing but came out tough and overcooked (we had specified medium-well, and it was cooked beyond well-done). I was disappointed to have recommended this to most of my guests and receive numerous complaints over how inedible it was.
-It can get loud in the bridal suite with Downtown noises such as airplanes and firetruck sirens going off in the night.
-The shower water was fine, but we couldn't get the bath water to get hot. After a long wedding day, we called it quits on trying to soak in a bath.
-There was a small mix-up with our complimentary breakfast-in-bed the morning after the wedding, but the kitchen staff was quick to remedy this and were very apologetic when they finally ran our order up to our room.

After planning a wedding for 1.5 years, would I get married again? No way. But if I had to, would I re-select the Hilton to do my wedding over? Yes way.

05/09/12 | Link | Rating: 4.0
47. Shane S.
A youth hockey tournament landed us here over labor day weekend.

* Pool was tiny, for anyone wanting to take advantage of that
* Food in their restaurant was mediocre
* One elevator was broke down, just what you need with 100s of hockey kids staying over
* The peets coffee didn't open on Labor Day (Monday) and didn't have weekend hours. Getting a fix was far from convenient.

I really didn't expect that much, but the real reason for my rating was based on my check-in experience. The gentleman that checked us in initially didn't give us the token parking pass. I had checked in earlier and realized this when the family came (in the car) and didn't have something in my check-in folder to put in the car (a parking pass).

However, sometimes parking IS done with the room key so I checked with the front desk when the family arrived at the front desk. learned that indeed a paper pass was needed and told them apparently I didn't receive one. It was EXTREMELY hard for them to believe and with the kid and my wife in the car waiting outside, I told him I would double-check and he told me he would give me another and bill me another parking pass on the room. I'm torqued at this point, but if I don't get my wife and kid out of the car, they are going to be torqued at me, so I let it go at that, for the time being.

After the bell service took us to the room, I had him search the room as well and go through our check-in papers laying there on the desk to which he found nothing, the same as us.

Then, **I** had to go back down and have them remove the extra pass from our account and use the bell hop as a witness.... Really? This is a far cry from the Hilton experience I was a loyal patron for, like honest to God - a working professional shelling $700 bucks over to them for the weekend is trying to scam out 20 bucks for a parking pass....

This is a 1-star experience, exactly the trust and "the burden is on you" that I would expect if I was staying at a cash only motel in some bad part of a city.

If you have the choice, and it pains me to say it, stay at the Marriot on the other side of the connected convention center. The experience won't/can't be any worse and at least they have a pseudo-half Starbucks there that is open...

A far cry from the Hilton's I was accustomed to in my days of travel (Sydney, etc...). Hopefully, it's just the properties I've been to lately and not the whole chain that is in the dumps.

10/09/11 | Link | Rating: 1.0
48. Emily Y.
Stayed here during Fanime 2009 and a random San Jose Sharks home game.

Verdict? Not my favorite Hilton, not by a long shot. Staff were very friendly and helpful, but the lobby is tiny and when there's a large crowd of people, it's very hard to get around. Also, elevators were always crowded and I ended up just taking the stairs. Never even bothered to try their tiny restaurant downstairs.

However, in terms of proximity to the McEnery Convention Center? Can't be beat!

10/06/11 | Link | Rating: 3.0
49. Matty S.
Long story short, even though they had amazing facilities, their service was so bad, I would rather have slept on the street!

23/08/13 | Link | Rating: 1.0
50. A R.
I had a really bad experience here.  We checked in last night (me and my two daughters age 2 and age 6) at around 8:45.  They gave us a room on the 5th floor.  The room was nice and clean but it was very loud.  I immediately tried to call room service only to find that the phone wasn't working.  I called the front desk and they said they would send someone.  They transferred me to room service and I got a message machine.  I realized we were right above the indoor pool (the noise).  By 9:30 I called back and they seemed confused over why no one had been to my room.  The don't close the pool until 10 they told me and they had no idea what was going on with room service.  The gentleman I spoke to said he would place my order.  Finally at 10 with one kid asleep and the other almost they show up with one sandwich and no milk.  I opened the sandwich and it was freezing cold.  The lady was so nice and took it back but forgot the milk again.  She said that they had a Lego convention but were short staffed!!! She wouldn't even take the tip she felt so embarrassed.   This morning was similar with one person at the counter in the lobby and what appeared to be one valet driver.  
This is obviously a problem with management.  The place is nice and clean, the restaurant was good and it's conveniently located but the service is to be desired.  
I gave 2 stars because I hate to see poor management and employees that really are trying their best but don't have any back up!

01/09/13 | Link | Rating: 2.0
51. Cindy S.
I wish there is a negative star I can rate this hotel.  There were four major issues with our stay that totally ruined our vacation, stressed me out, and caused financial loss after We checked in to Hilton San Jose yesterday.  

  1. Front desk manager Rick, and his staff, and security guard harassed me because I parked at the handicapped parking in front of their property.  They insisted that space was dedicated to a oversized vehicle.  After I informed them as long as I have a valid handicapped placard due to my physical condition, I can legally park there.  Rick said there is a sign "Van Accessible",  which he interpreted as " handicapped parking for oversized vehicles".  I pointed out there was a smaller car (than ours) parked in the other handicapped parking, neither he nor his staff could explain how that happened.  After being warned numerous times by three people, I had to contact San Jose Police Department to seek for verification.  The police officer confirmed that I have the legal right to park at any space marked with "Handicapped Parking".  He told me to tell the staff to contact him for verification.  Because of this incident, our dinner was delayed for an hour, my plan to go out had to be cancelled because it was too late for us, a handicapped senior and a child, to stay up!

  2. When we chose to have dinner at the hotel restaurant/bar Affinity, the waitress/bartender overcharged me.  When I asked her to cancel an item she added on our bill by mistake, she said, "I already keyed it in to the system."  I did not understand why she couldn't correct her error, the only reasonable guess I can come up with is she did not want to do it!  I stood by the bar trying to get her attention for a good half an hour.  She was so busy serving other guests that she didn't have time for us.  I ordered the food/drinks to go so that my son didn't have to be around their bar, but we had to stay and eat by the bar because I needed her to correct our bill.  She finally came to us with the correct bill and told me she comped our drinks,  In fact, I gave her 2 drink vouchers because we stayed at the executive level and were offered free appetizers and drinks.  For a bill of $26, I tipped her $10, I thought that was quite generous, especially after she ignored us most of the time during our long wait. She didn't even thank us for the tip.  The only difference between other guests and us is the age/race/sex, apparently senior Asian woman with a minor child are not on her "favorite people" list!

   3. After eating a very unpleasant dinner, we went back to our room.  We were shocked when we saw our door was open with the lock sticking out between the door and the door frame!  Both of us checked before leaving, our door was shut/locked when we left.  I called the front desk to inform them what happened.  Manager Rick suggested a lock interrogation procedure done by the security guard, I agreed.  Even though we did not lose anything, this incident made me feel unsafe.  Rick said he will deliver a report to us when it's done.  When the security guard showed up and performed that lock interrogation procedure, he asked about my parking situation.  I had to explain it to him what I told Rick, he threatened me that police might give me a ticket.  I had to end the discussion because I got burned out by the same "interrogation" over and over again!  The report Rick promised me was never delivered, I had to call him for a result, he said no one else went into our room.  I wondered how that could be possible, especially after we checked to make sure our door was locked!

   4. I decided to cancel the second night I reserved with them.  Being a loyal Hilton Honors member, I accumulated points and used my points for this two-night stay.  When I requested Rick to cancel it and credit my points to my account, I expected to get the exactly amount of points back, unfortunately, he only credited less than half the points I used to book the second night.  I had to use cash to book another Hilton property because my reward points were too short!

Summing it all, this stay at Hilton San Jose has stressed me out, wasted my vacation time, ruined the fun, and caused extra spending!  I am not sure why we were so unfortunate to encounter all the worst situations, so I filed a complaint with Hilton Honors Customer Care, hopefully I can get an answer!

I had an after thought - maybe their valet uses the handicapped parking when overflow occurs, when we checked in, they lost that spot? Maybe that's why they had to harass us, scare us by unlocking our door and leaving it open, security guard just put on a show and never did anything to investigate?  Waitress mistreated us so we will not stay?  I may have fallen into their trap to cancel the second night?  Wow!  It sounds like something that would only happen in a movie, hopefully It's not the case!

UPDATE - Hotel van pulled in to handicapped parking after I backed my car out upon checkout!

23/08/13 | Link | Rating: 1.0
52. Courtney J.
Stayed here for a convention. Misrepresented the Internet as being free when was actually $10 a day. Staff was friendly enough but elevators kept breaking!!! I would not stay here again.

24/09/12 | Link | Rating: 2.0
53. Anthony N.
This Hilton was a decent hotel and definitely okay to stay if you are in for a short trip.  It was a little outdated, but the rooms were decent size and definitely comfortable enough.  It is close to the airport; also, entertainment and restaurants are within walking distance (as you are right in downtown).

Finally, the hotel is attached to the San Jose convention center--definitely convenient if you are there for a convention.

14/06/09 | Link | Rating: 3.0
54. Jenny Z.
This is not what I would have thought about when booking a hotel witht he Hilton Name.

I'll get to the point:
1) Lighting - if you want to feel bad about yourself, go look at yourself in the mirror in the bathroom.  The lighting is horrific!!!
2) Vibrating wall - The wall intermittently vibrated for minutes at a time and then would stop.
3) Water temperature - It was impossible to get the temperature to a warm degree.  It would be hot and then cold.  It made for a miserable shower and face washing.
4) Expensive parking - $19 for parking.  ARE YOU KIDDING ME?  That's *with* staying there.
5) Downstairs restaurant - Food was good but overpriced and the servers were SUPER slow and bored.  Over 15 minutes for my drink to arrive... and it was slow!

Won't be coming back.  Think I'll check out the Marriot next time - more happening places (more than one!) to eat and drink and the lobby was far more updated.

01/09/11 | Link | Rating: 2.0
55. Charles C.
Not a good experience here.  When I got to my room, the service/maintenance guy was fixing the blinds.  Then when I used the restroom, the toilet failed to flush.  They had to send the same guy back to my room to fix.  Finally, I found crumbs on my seat.  The room was not very clean, and all the maintenance problems made this a bad experience.  I wouldn't recommend.

06/11/12 | Link | Rating: 2.0
56. Lola L.
My employer put me up here for4 days & 3 nights.  My second morning here I saw a roach in my tub.  I called the front desk and made them aware. I was told that there were no managers available and could she have one call me back.  I explained I needed to head out to a conference.  She then asked if I could call back.  I call back on my next break and speakmtomthe same young lady who says that both managers are in a meeting and could I please  call back.  At this,point,I just said forget it. I will let my employer know to not book rooms at the Hilton when we travel and we travel often. Even though I did not call back a third time, there should have been more of a proactive part on the person I spoke with to at least tell the managers that there was a problem and to call me.  I mean come on.

02/02/13 | Link | Rating: 1.0
57. Jerome L.
I stayed there during the Cinequest Film Festival for one night. The Hilton San Jose is very well located, right at the edges of downtown / SoFA district. It's really walking distance from everything - and if you don't want to walk, there are plenty of public transportation close by. It's also directly connected to the Convention Center.

The room I was in was spacious and well lit. The bed was king-size and not too soft (I like firm mattresses). Let's say it was a nice in between. Not too soft for people who like them firm, and probably not too firm for people who like them soft. The room was clean and well dressed.

I was disappointed that there wasn't any mini-bar, especially in such a business traveler location - many people will attend conventions, conferences or festivals and will not have time to eat and would be happy to snack on some food or drinks late at night. There is an empty fridge though, which - for people who intend to stay a few days - is a nice touch.

The lamps in the room only use LED / fluorescent lighting which is white and cold. It doesn't feel welcoming... very utilitarian. Halogens would have been much nicer... at least for the bed and desk lamps. Also, the room I was in (701) is right next to the ice and vending machines, and they get noisy.

I also noticed that an old empty tray full of food leftovers was left in the hallway when I checked-in; it was still there at 12 hours later. It's not a huge deal, but is unprofessional and not welcoming... and it says something about the room service. I am glad I wasn't with a big client.

Wireless internet wasn't included, which in this day and age is an outrage. However, the room itself wasn't expensive ($99 with a group rate), so I'm not sure I can fully complain about this.

Finally, downtown San Jose is right on the San Jose Airport flight path, so you will hear planes coming down. That's a general statement for San Jose though, and would be the same problem at pretty much any other hotel in that area - unless they have much better sound isolation.

All in all, the Hilton San Jose is an average "national brand" hotel - it is impersonal, cold, and you can see the cost-cutting measures left and right, but the quality is ok and it offers a good sleep at not-so-high-prices.. Nothing to rave about, but nothing to really hate either - hence the rating.

27/02/13 | Link | Rating: 3.0
58. Tracie O.
Since I have not checked into the room yet (don't want to pay the $25 early check in fee in addition to the $22 a day self parking fee... I digress) this review is strictly on their customer service or lack thereof.   Hilton should reinvest or invest in customer service training for its front desk staff.  This young lady was rude on the phone and even more so in person.   I travel a lot and 90% of the time I stay at the marriott.   First and probably last stay at the Hilton!

10/10/13 | Link | Rating: 1.0
59. Channa P.
I didn't stay here, but the hotel is connected to the convention center. It has a decent restaurant with a very good breakfast menu and hilarious wait staff. Nothing special, but a nice place to stay while on travel.

02/11/11 | Link | Rating: 3.0
60. Kelly D.
It was ok.  Nothing over the top. If you are looking with a place with a great pool do not come here.  Affinity is great but pricey, the bar and the bar tender Pilchui is the best.

07/04/13 | Link | Rating: 2.0
61. Martha A.
I think hotel stays are a hit and miss. I had a little of both. More hit than miss though.

PROS:
The hotel staff was nice. Room service server was a sweet heart of a guy (how can anyone be that happy at 7 am?).
The refrigerator didn't work but maintenance replaced it quick. When the new working one was installed, it was pleasantly quiet.
HUGE modern room and bathroom. It has a Mad Men type feeling to it. (1 Bed King Room).
Good water pressure.
Spa helped with my sore muscles from the days activities.
Even with construction going on, and that it's downtown, I didn't hear any outside/traffic noise from the 4th floor.
Pets allowed (could be a con for some)

CONS:
The room was next to the stairwell. There was a lot of foot traffic with stair stomping until 2 am.
Unpredictable elevators. It was a busy busy weekend, and it was tough getting an elevator (up or down). Sometimes one would be out of commission.
Who still charges for WiFi??? ($19 a day).
No drinking water. Bring your own water or pay $2 at the vending machine.

Given that it was a busy weekend, I think it fared well. I don't swim so the small pool was not an issue for me. Parking is $19 but you may want to ask about a reduced rate for conferences, etc. Gym looked well appointed with water, headphones, flat-screen TV, and towels.

16/01/12 | Link | Rating: 3.0
62. Ravena F.
Rooms are clean and newish feeling.
They come equipped with a secret mini-fridge.
And a comfortable bed with plenty of pillows.

We've had dinner, a brunch, and room service at this location.
None of which were very good - particularly not given the fact that it's all so overpriced.
Bartender however, did pour a nice martini.

Location is great if downtown SJ is your thing or you're going to a convention.  
You can just leave your car in the garage and walk everywhere.  
(Might as well, as you pay a hefty price to park there anyway.)

Far and away, my favorite thing about this hotel is the very swanky 60's style furniture in the lobby extension as you head to the restrooms.  
This is a review with 3 (not entirely grammatical) sentences  in each snipit.  
Here's the last.

18/07/11 | Link | Rating: 3.0
63. Kristine D.
This clean hotel with its modern decor caters mainly to the business traveler, not families like mine who bunked down here one weekend while our male head of house participated in the Silicon Valley Marathon.

The restaurant didn't have a kids menu.  In fact, the closest this place comes to having a kid-friendly amenity is the tiny after thought of a pool on the third floor outside the work out room.  It photographs long (see my photo for proof) but, trust me this is a kiddie pool.  It is no more than 3 feet deep, about 10 feet long and as far as width --- my husband could stand in the center of it and touch both sides with his hands.

The staff is nice.  But, the dinner staff in the restaurant was half asleep --- they even brought us the wrong entree order!  The breakfast staff was on top of things though!  When we presented two brunch buffet certificates given to Hilton Gold members for breakfast, the staff did not charge us for our kids.

Other items of note:
- there was a fridge in the room
- magnifying mirror in the bathroom
- there was NO blow dryer in the bathroom!  
- $20 parking a night!  OUCH!!

31/10/09 | Link | Rating: 3.0
64. Daniel H.
I've stayed here multiple times while attending FanimeCon.  It can be very busy during that time as most of the hotel is usually completely booked.  I prefer this hotel mainly for its convenience in location to the San Jose Convention Center.  Also, when compared to the Marriott also connected, the rooms are nicer in their arrangements, they have refrigerators already in the room, and the staff is much nicer.  

In my latest trip there, we had the experience of bringing our dog with us and she stayed in the room.  The staff was completely fine with it and was even willing to allow me to leave a number with the desk in case there were any problems.  I felt very safe and secure and I had wonderful service from the staff.  Parking was also something that surprised me.  The woman working the parking garage was very nice and answered any questions (she even let me stay for a few hours after I checked out).  

Only thing keeping this place from a 5 star for me was they still charge for internet in the hotel and their prices this year seemed to have gotten more expensive.  The service I receive here is great but I won't be able to afford staying here is they keep raising the prices each year.

06/06/12 | Link | Rating: 4.0
65. Chris O.
This is a review for the convention waitstaff and the overall style of the convention area.

Wow, the staff was awesome. Great a/v setup and crew for one. The waitstaff was all over things too clearing empty glasses just as I set them down, moving in extra tables and chairs where needed, getting us extra tea when we ran out etc.

Also they have these awesome pod chairs in the lobby that I wanted to take home so bad.

Overall, a well managed place.

16/11/10 | Link | Rating: 5.0
66. Mari M.
Well it's a Hilton.

Very close and convenient if your going to the convention center or going to be visiting San Jose University.

It's very modern chic for a hilton though. Nice flat screen tv and at first I thought my room was a handicapped room because the hallway leading up to bathroom area was so wide.

Free wifi on the executive floor and close to it on 15 and 16th floor.
Although I think all hotels should have free wifi.

Pretty small gym area and I think it closes around 11pm. They also have an outside pool that would be nice to sunbath at.

The view from the executive lounge is just beautiful.
It overlooks the mountain and the whole city.

There's also a mini fridge in the room.

11/02/11 | Link | Rating: 4.0
67. Valerie S.
We went back for a weekend stay and found the staff to be top notch.  Everyone was very friendly,  helpful with great attitudes.  We called before checking it at 11:30 pm to ensure all the pillows / bedding didn't have down as requested when placing the reservation.  Although it would have been ideal if they'd already taken care of the request - by the time we arrived a half an hour later all the bedding / pillows had been changed.  I've had issues at other hotels where they're scrambling to replace the pillows and didn't have that issue at all.

02/04/13 | Link | Rating: 4.0
68. Megan G.
I was in town for a convention and this was the overflow hotel.  It is technically attached to the Marriott by way of a long walkway but there was nothing convenient about it.  The Hilton had professional staff in a stark and unwelcoming lobby with a parking structure that charges far too much for guests staying at the hotel.  Then there was no place to hang out downstairs, except the overpriced diner which was also stark and unwelcoming. And then the rooms...oh man, what happened here?  They decorated the rooms to look like offices from the show Mad Men with grey walls and unusable chaise lounge chairs and the art on the walls is - I kid you not - blown up photos of old typewriters.  Yes, so you feel like you NEVER LEFT THE OFFICE.  This decor hardly inspired relaxation or socializing, since the message was Get Back to Work.  The waste baskets were tiny narrow things that filled up with one styrofoam container, so your trash had better be minimal.  In keeping with that, the bathroom was small and cramped and NOTHING luxurious.  Seriously, I have seen nice bathrooms at a Motel 6.

Then the back-aching bed.  My friend chose to sleep on the floor instead, what does that tell you?

Some good things: Air conditioner was quiet, the view was nice from the 15th floor, the elevators were fast, and the breakfast buffet was good if overpriced.  The free shampoo was good to my hair and the towels were not scratchy.  But for the price I paid I expected plush thick towels.

22/01/13 | Link | Rating: 2.0
69. Jess S.
After we checked in and received our room keys, we headed up to our room and found that it was still being cleaned.  Would have been nice to have a room that was actually ready instead of waiting in the hall, but okay.  When we did get into the room, the housekeeping staff hadn't picked up all of the previous used towels (although we did have a full set of clean ones).  And the light in the entry was burned out, which was taken care of very quickly when I called down to the desk.  

The room itself was okay.  We were next to the service room, so starting at 6 AM, doors were opening and slamming shut on a pretty regular basis.  Would have been nice if they'd at least tried to be quiet that early.  

We called for room service breakfast and were told 15-20 minutes for delivery.  40 minutes later, we called again because the food still had not arrived.  It was another 5-10 minutes before it arrived, and it wasn't correct.  They completely missed one of the items ordered, and goofed up one of the entrees.  P.S.  The "Sliced fruit and berries" platter is just slices of melon and two sliced strawberries.  

Upon checkout, room service had not processed our breakfast tab and the front desk had to call down twice to get it taken care of.

On the plus side, we were at the hotel for a function and that seemed to go off nicely.  The food at the event was tasty, and the bartender was quite generous with his pours.  

I saw shadows of planes flying overhead when I was looking out of our window, but I never once heard a plane, so I don't think that's really too much of an issue.  Maybe if you're on one of the upper floors?  

The parking situation is a little confusing, too.  So, we were charged $21 to park overnight.  Okay.  But there was no attendant when we arrived or when we left, so how would they even know if we paid or not?  Shoot, if I'd known there wouldn't be anyone checking parking validations, I would have skipped the paid parking.

12/08/12 | Link | Rating: 2.0
70. Tom L.
One of my friends was staying at the San Jose Hilton for a week and I was pretty surprised by how nice the hotel is.

She had a suite on the top (18th) floor that had a nice view of downtown San Jose (well as nice as a view of downtown SJ can be). The room wasn't anything special, but it was nicely decorated with modern furniture. The bed and pillows were incredibly comfortable which is a major reason I liked the room as much as I did.

The internet here is so bad it essentially is unusable. If you are in town on business you should expect to have to leave the hotel to find workable internet.

10/03/11 | Link | Rating: 4.0
71. Greg E.
I was here for a convention with my company this past weekend so here is the breakdown:

PLUSES:

Service was great and the housekeepers did an excellent job replenishing towels and linens upon request.

Small mini refrigerator.

Very spacious rooms.

Ample space for the Convention Center and numerous exhibit halls for certain events.

Have a gym, a small pool, and spa area.

Flat screen television with cable

MINUSES:

Have to pay $19.00 for internet service per day.

Have to pay an additional $19.00 for parking.

Good food at the Affinity restaurant in the lobby, but the tiny portion sizes leads to the fact that it is overpriced.

CONCLUSION:

Get rid of the internet and parking fee, then this could be at least four stars.

28/02/12 | Link | Rating: 3.0
72. Christina M.
They need to upgrade their beds and bedding. Beds were too soft and there were holes or punctures in the sheets. Not cool Hilton.

16/08/13 | Link | Rating: 2.0
73. Nicole B.
We stayed here because we were going to the Dinner Detective Mystery Show and didn't want to drive back home after drinking. The woman that checked us in wasn't too friendly. She wasn't rude-but not very friendly. The room was a decent size with a very comfortable bed. We choose to upgrade to a higher floor. We had an amazing view of downtown SJ and the mountains. I loved the shower. It had the best water pressure! The bed was comfortable and the room was very clean. We would definitely stay again.

20/04/14 | Link | Rating: 4.0
74. Miss C.
I stayed here for 6 nights for business in August only because Marriott was sold out. This hotel is horrible, really horrible. It's void of any decor, personality and the staff could use a lesson in customer service. The rooms are large, bed comfortable and it is located in a convenient spot to downtown however that's all I can say. Maid service was spotty as well. If you don't care about the "feel" of the hotel you stay at and it's driven by price point this is your spot.

02/09/13 | Link | Rating: 2.0
75. Call Me Naive B.
We had our wedding and reception here.  What an awesome experience Gigi, The Catering Director took care of the finest detail.  She and her staff did not miss a beat.  Our reception ended at 8 and about a 1/3 of our guests stayed at the hotel and continued to party on the patio until the wee hours of the morning.  The food was delicious, the rooms were large and comfortable and we even did our pre-wedding photos in the bridal suite.  Gigi never had to be asked more than once for anything and usually had it before asked.  The pride she puts into all events is amazing and I would highly recommend for any corporate or family event.  
Deb

28/10/13 | Link | Rating: 5.0
76. Jay B.
This place is rad! I can not understand the bad reviews??? We stayed here and noticed the staff was awesome, friendly, and willing to help. The room was big, clean and cold, perfect!!!!. We stayed on the 17th floor, our room had a great mountain view through a huge window that allowed us to watch the moon travel across the sky while sitting in bed. The lobby was large and clean, the bathrooms are large and clean, the towels are large and clean, and the location was perfect!! We did pay 22 bucks to park over night which was unexpected but not horrible considering the location and hotel. Also getting to the lobby from one of the parking garages is a bit weird as you have to walk through part of the convention center lobby, but you will find your way quickly as everything is well marked. I would highly recommend dropping the extra coin to stay here vs any other hotel in the area!!!

17/09/13 | Link | Rating: 4.0
77. Brooke B.
Stayed at this hotel twice this year and had great experiences both times. Service has been spot on each time and most importantly to me, the rooms have been clean. Everyone is so nice here from the valet, front desk, restaurant and house keeping. It is conveniently located close to the convention center and a short walk to SAP Center. Would definitely stay here again and recommend to my friends and family.

24/10/13 | Link | Rating: 5.0
78. Mary C.
So I was unhappy with the swimming pool, that was the only negative for me. The hotel is very nice, safe, great staff, friendly service and very helpful. The rooms are nice and comfy.

26/09/13 | Link | Rating: 4.0
79. Wilhelm Y.
I spent a night here on the eve of the 2009 Rock n Roll Half Marathon because I didn't want to wake up at a god-awful time just to make it to San Jose for the start of the race, and I wanted a place to clean up right after the race so I wouldn't have to be salty and sticky for my trip back to SF.

I accomplished both tasks here.  The big double bedded room was ultra comfortable and very clean.  So comfortable, in fact, that I almost overslept on the morning of the race.  The hotel is located smack in the heart of downtown San Jose close to the start and finish areas of the race and in excellent proximity to dozens of San Jose's best restaurants.

The bathroom was like a wall of mirrors.  That played tricks with my eyes, but I eventually adapted to it.  The tub / shower had very good water pressure and scalding hot water that I experienced by accident.  With the hotel being fairly close to Safeway's new downtown market it meant I could lug a big sack of ice back to my room, poor it into the tub and take a quick ice bath to relax my muscles after the race.

The hidden refrigerator in the room meant I could keep my bottled water cold prior to the race and leave a cold beer or two as my reward for finishing the race.

Initially, I was disappointed that there wasn't any free wireless signal in the room, but that changed once I found the business center on the lobby level and discovered two available PC's with free internet connection.  That solved my problem wonderfully.

The staff was very friendly.  If this hotel serves as the host hotel for next year's race I will certainly be back.

13/11/09 | Link | Rating: 4.0
80. DC C.
Check in was slow but after that it was a great visit.  Staff was great and the room was awesome

15/08/13 | Link | Rating: 4.0
81. Mike N.
Underwhelming.....

This was my second stay at this hotel. I frequent many Hilton brand hotels when I travel. I do not consider myself a picky person but this stay was less than great. The first room I checked into was dirty. There was dust and lint everywhere. The counter top was dirty and hair was on the wall and door of the bathroom. The final straw was the pee around the back on the toilet. I called service for a new room and they quickly moved me to a new room. The second room was fine.

The Bad:

Lots of noise. You can hear straight into the hallways. The maid service cleaning other rooms was noisy at all hours. As I am typing this, someone is vacuuming the hall. (It's 10:01pm) Lot's of airplanes flying over the hotel to SJC.

The bathrooms are less than luxurious. Actually quite plain.

The Furnature is useless and uncomfortable.

Internet was spotty. Signal was good but kept getting disconnected. I resorted to using my MiFi.

The parking cost $21 per night and there was no attendant. The gate was left open the entire stay (3 nights). How would they even know you paid? Also the hotel is located on a busy street so it is kind of a pain to get in and out.  

It is quite a walk from the parking area to the lobby. You have to go through the convention center.

The Good:

The Gold club upstairs is great.

The staff and service was friendly and quick to resolve any issues.

23/01/13 | Link | Rating: 2.0
82. Theresa N.
Second time my family and I decided to try a Mother's Day Brunch here and it was perfect.  MUCH better food selection and atmosphere than the Fairmont.

Pros:
Validated parking
Roses for mom upon arrival
Patio seating (although I called and reserved an outdoor table, they didn't bother to remember this upon arrival)
Mimosas!
Live music by a one man band
Awesome food selection
Price  ($34-$36 per person)

Cons:
They charged a non refundable $10 per person when making the reservation. This was a bit of a turn off. I get they have to ensure people show up for the food, but it was plenty busy and having it nonrefundable made the overall price the same as any other place. This info was also omitted from their online menu. Sort of shady to find out when you actually make the reservation.
Service for drinks and the final bill was painfully slow or nonexistent.

Despite the cons, I like this place for brunches. They have 3 areas for food and it's SO good.  They actually serve breakfast items along with the typical hot food carvings of prime rib and turkey.

14/05/12 | Link | Rating: 4.0
83. Clem R.
Comfortable rooms.
The planes are flying so close to it but i could not hear them from my room (was I lucky?).
The service at the restaurant is a bit "too much"...

25/06/12 | Link | Rating: 4.0
84. Ben C.
Stayed here for 5 nights in Feb.

Postives:
The hotel is in a good location, connected to the conference center and the staff is friendly and attentive.  Rooms appear to me to be a bit dated but are large and the bed comfortable.

Negatives:  
I was not impressed at all by this hotel which is showing it age and is not up to the Hilton standards I've seen elsewhere. It clearly appears the management hasn't done a good job of up keep as a number of areas were in need of paint or repair.  I also found my bathroom dirty upon arrival as were the two common area bathrooms which I used.  They frankly stunk.

21/03/14 | Link | Rating: 2.0
85. Margaret A.
Worst weekend experience EVER, pulled the bed covers down just to find a pair of dirty socks. It was obvious the bed linens were not changed. Asked for a late checkout due to a marathon, and was declined. Run out of toilet paper and I had to request it twice. It was finally delivered to the room an hour later. Will definitely not recommend this hotel to anyone.

05/10/14 | Link | Rating: 1.0
86. Amber G.
I have stayed at the Hilton multiple times over the years, and there's perks to it as well as downside. It's not super expensive, and the beds are comfortable. The rooms have a good amount of space. You can request a microwave and they will give you one. It's in a very convenient location.

Bewarned, right now they are doing reconstruction on the convention center, which makes the whole place feel/look a little odd!

Downsides? Often, Hilton has misunderstood simple instructions, and it's usually related to parking. We have had to straighten out bills at the front desk multiple times, after being so careful to be clear at the beginning. It's a bit frustrating.

This time, our microwave had a short. It went out after 15 seconds of use. You could press reset and try replugging it in after 30 seconds to get it to heat another 15 seconds. Oh boy.

Anyway, not the worst hotel, or the best.

01/06/13 | Link | Rating: 3.0
87. Crzgma M.
Nice hotel without denting our budget too badly. All staff was friendly and beds were comfy. Location was everything because of a half block walk to Single Barrel (cool Speak Easy). Visited hotel bar a couple of times and served by Fatima. She knows her stuff and make us some killer martinis. Were just two sixty year old broads but Fatima was so helpful getting us around town to our blues venue. She's a total pleasure and fun to hang out with. Thanks Fatima!

29/04/14 | Link | Rating: 4.0
88. Darnell H.
Lol, lots of bitching about this place by hipsters who think they are cool, don't have a pot to piss in, see "Hilton" and try to impress their friends by booking, and then bitch, piss, and moan.  So typical.

Not the greatest Hilton by any means, but the location is good, the service is fine, and the rooms are typical Hilton quality (which means very good).  Hilarious at the hipsters complaining about a $19 parking charge for a downtown hotel.  Really?  Get out more often, dumasses.

I travel extensively and this hotel is a good value for San Jose for anyone looking at an upscale property.  The lounge is fine to have a few cocktails before heading out to a fun restaurant like Henry's Hi Life which is within walking distance if you are halfway in shape.  Ignore the BS ratings by the punks who think a downtown hotel is a place to pick up guys.

28/06/13 | Link | Rating: 4.0
89. Steven T.
Mike the Manager is the worst service provider ever. I don't know why he is in the hotel business. The whole time he saw me and my friends & family members walk in, he gave me a dirty look. I could be wrong, but I think he was judging me & stereotyping me because I was young & successful & he didn't seem like he wanted to help because of the high profile people I was with.

As a manager, you should great your customer regardless of what you think of them or how they treat you. He definitely gave Hilton a bad reputation & because of the way he treated me and my guest, I will never go back to this hotel. Upper management: please evaluate Mike's poor performance. As an organization, I understand if you want to protect your staff, but if your staff is acting like a complete DICK to your guest, please do something about it. I have contacted corporate office about this cause Mike doesn't deserve to work in this fine establishment.

20/08/13 | Link | Rating: 1.0
90. Leanne P.
Mehhhhhhhh.

I ended up at the Hilton SJ for a work Christmas party.  I know I'm a brat--I should be grateful that our company had a party and a nice one at that.  Blah blah.  I'm sorry, this venue was very bleh.  

First of all, parking.  The entrance to the lot is on an extremely busy street (on Almaden Blvd) which leads to Christmas in the Park.  There is some construction going on in front of the Convention Center so half the street is shut down (which causes even more traffic).  The entrance is really tiny (a driveway) and is marked by an EXTREMELY tiny sign.  Of course my friend and I missed the sign (and therefore the entrance) and had to drive a mile (in traffic) to double back.  Once we got into the lot, we realized that these parking spaces were built for mini coopers or motorcycles or something, because HELL NO were they built for normal cars!  So of course everyone parks crappily and goes over the lines and what not.  Ugh.

Anyway, once you "enter" the lobby... you realize you're not really in the lobby of the Hilton, but the lobby of the convention center.  There are (thankfully) a few signs that will lead you to the right direction.  We got to the event area which is just a looooooooong hallway.  The actual event room was really "meh".  It looked like a community room or something like that.   The "decoration" (one Christmas tree in the front of the room) was very bleh.  

The food was okay.  My chicken was alright but the fish was weird to me.  It had a weird salsa or something?  But the salsa had melons?  So weirddddddddddd.  I felt that the tables were over crowded as well, and no one was clearing the extra glasses and whatnot.  

Anyway, overall not a great experience.  I definitely would not recommend this place for a sit-down dinner (like a wedding or what not).

12/12/12 | Link | Rating: 2.0
91. Yvonne D.
I'm not sure how many of these rooms have been upgraded, but they still need some work. The lobby area isn't very welcoming to people hanging out there...maybe because it's attached to the convention center, they don't want people loitering around the registration area for free wifi.

The restaurant is decent, but really expensive.

I love the executive level's free breakfast, but have only been lucky enough to enjoy that once.

Overall, the cost/location is mediocre but there aren't that many choices in downtown San Jose.

26/12/12 | Link | Rating: 3.0
92. Sally P.
The only star is for being next to the convention center. They charge an arm and leg for EVERYTHING - (checking in early, parking, etc.) but the cleanliness does not match the rate. The bathroom ceiling was covered with someone else's hair and I don't dare drink out of the glass cups in the room! I don't think I'll be staying here again.

28/03/14 | Link | Rating: 1.0
93. Long D.
Call and see if you can speak to a live person. I have called 3 times and all I get is transferred to message box so someone could call me. If the fact that I am calling you not enough when I have the time? What is the point on calling later when I am busy? I think Hilton needs to hire more people.

28/04/14 | Link | Rating: 1.0
94. Jason M.
Amazing, caring, loving people work here! We got Married here in January of 2013 and we got so much love from every staff member it was unreal! From the moment we set foot on the property, until we left 4 days later, we were coddled and loved constantly. All the staff knew us by sight, and went out of their way to make us feel special.

Gigi in Catering Sales is a human being we will love forever. She met with us on several occasions and did an amazing amount of hand holding, despite her packed holiday/convention schedule. She and her staff produced an amazing event, that left all of our friends and family awestruck by it's beauty.

We got Married in the Market room, and had our reception in the Almaden Ballroom. Our Wedding Planner was highly organized, and had an incredible amount of details, all of which the Hilton made happen like clock work.

All in all, our Wedding experience was FLAWLESS and above and beyond anything we EVER imagined. We'll be going back for our one year anniversary:) Thank you!!!!

17/02/13 | Link | Rating: 5.0
95. Cyndi J.
For the price point and location, this is an awesome hotel.  It has been remodeled.  Due to my Honors status, we were upgraded to the top floor.  The bed was super comfortable with very nice linens, which is very important to me.  The towels were thick and comfortable, too.  We had a nice view of downtown San Jose.  This is a beautiful hotel.

10/11/13 | Link | Rating: 5.0
96. Laura E.
I ran my 40th HS Reunion and we held it at t the SJ Hilton last weekend. It was the best reunion we have ever had!! The room was PERFECT (we had the Market Room) which included a large patio. It was more than enough for the 120 who attended and we had a dance floor, bar, DJ, buffet and plenty of room for mingling.

The BEST part of the reunion when it comes s to the venue was GIGI (Virginia Santa Ines)!!   This woman is a SUPER STAR in my book!! She was on top of everything, listened to my requirements, paid attention to detail and most importantly, kept me calm and focused.

We had a great meal, wonderful service and the accommodations were just what we were looking for. I had all 120 people tell me that they liked this venue better than others that we had used in the past and the event was perfect.

The employees who assisted me in the set up and other activities went out of their way to be helpful. The only thing that needed some attention was at breakfast. The waitress wasn't on top of things, the manager recently decided not to have individual tea pots so you had to wait a very long time for water for tea, and the food was average at best.

If you are going to have a reunion or other event, II would recommend the Hilton SJ any time and hope to have another event there again in the future.

27/09/14 | Link | Rating: 5.0
97. Chris C.
Truly awful hotel with some of the worst staff I've ever encountered.

Room was fine and the exec lounge was small and understaffed although both had very nice views. Largest issue was with parking. When I parked fine and I had to work late. When I returned to the hotel they said the parking garage was full and I was on my own to find parking at 1130PM. I eventually found a public garage a few blocks away that was open 24 hours. When I complained the next day the manager told me that I should have planned better since the hotel was booked full and there were multiple conventions going on at the attached convention center. Then the best part was that they had put parking charges on my room even though I had not been able to park in the building and I still had to argue with him to get the charges removed.

01/12/13 | Link | Rating: 1.0
98. Janet F.
I am a Hilton Honors member and it got me no additional services at this place save 4 bottles of water!  I had reserved on-line 2 separate rooms, but I did not reserve at the two rooms same time AND I do remember calling to say I wanted connecting rooms  because I had two teen age girls with me (14 y.o.)  Upon our arrival before the designated check in time of 3PM, I was told that no connecting rooms were available and they had us on two separate floors!!!!  When I said we requested connecting rooms, the monitor was turned towards me and the guy (I forgot his name) said see it was never requested.  

Well fine, at least put us on the same floor.  They did, but the adults were on the left as you exited the elevator and our two teens were on the right WAY down the hallway.  Then that night, there was a lot of yelling in the hallways, which concerned me since my girls were on the other end.  Although nothing major and of course, we kept in contact by cell.

So back to check in, I asked the gentleman for recommendations on places to eat and he said wait until I finish checking you in.  Well those recommendations never were provided.  So I just yelped it and found a great Italian place "Original Joes' just a 5 minute walk away.

To summarize, this Hilton is just an OK place.  I don't really expect any SUPER additional services because I am a Hilton honors member.  However, it would be nice to be treated like I was special......which I think everyone should be.  I became a Hilton Honors member because of the service they provide (and am seriously thinking about buying one of their time shares), but this Hilton did not offer the hospitality other Hiltons offer.  Hospitality begins at the front desk.  I'd skip this Hilton, they Hyatt is across the street and the Fairmont is just two block away....Oh and the Marriott is one block away.

04/08/14 | Link | Rating: 2.0
99. jazzy l.
Conveniently located next to the SJ Convention Center.   Breakfast menu was OK (came within 25 minutes).  Amenties included Peter Roth Shampoo/Conditioner. Bed was semi comfortable.

27/08/14 | Link | Rating: 3.0
100. Maya C.
Haven't checked out yet, but thought I'd start my review.

It started out great.  No line at reception and was met by a really friendly staff member that checked me into a room (early).  He provided me with a code for complimentary wifi usually reserved for members of their highest level of Honors club.

My room is on a high floor away from the electors which is my preference.  The room is large with a King bed and a nice view.

Oh and I ordered room service my first night.  They must not have been busy at all as my food came within 15-20 minutes.  I ordered the Caesar salad and Buffalo wings.  The salad was good.  I didn't care for the buffalo wings as it was a little breaded.

Also, the location is great for me because of it's proximity to the office.

Some downsides are... The walls seem thin.  I woke up to my neighbors' alarm and clearly heard him blowing his nose.  The gym is small with only 3 treadmills and 1 stairmaster.  It has a few machines.  I would have expected their gym to be larger as it's connected to the convention center and I assume the hotel handles quite a large amount of guests.  There is also a small pool, but I normally don't use the hotel pools when I'm traveling for work, so I'm not bothered by that.  Oh, and it's on the San Jose Airport flight path, so you can hear all the airplane noise.

All l in all, I would stay here again if the rate is cheaper than my other options.

22/04/14 | Link | Rating: 3.0
101. Cindy P.
I probably would give this hotel a 3 star rating but the guy at the front desk was extremely nice when we checked in last night and helpful.  I don't know his name but I think he's a Pacific Islander. To top it off another guy from the hotel gave us a jump because our car died. I accidentally left the light on over night. The employees are great. The hotel rooms are nothing nicer than a motel. I've stayed at cheaper hotels with nicer bathrooms,  newer shower heads, showers with nice glass doors, kitchens included, comfortable beds and the pillows gave me a headache. It's too pricey for what I got in my opinion. Basically this four star rating is for the employees that did an awesome job.

23/08/14 | Link | Rating: 4.0
102. Vickie A. S.
The location is everything when you are at SAN JOSE JAZZ!  Just 2 blocks away.  Pleasant staff.  Good value for THE location

21/08/14 | Link | Rating: 5.0
103. Sandy Y.
I spent 3 days and 2 nights at Hilton SJ and enjoyed my stay here. The staff here are very attentive. My friends and I requested complimentary toothbrush and toothpaste and received the items promptly. In addition, I found that they were very helpful. I told the staff that I needed a taxi at 12:00 p.m. and they got a taxi on-time.

The room that I stayed was clean and with two double beds. I honestly had no complaints with the room.

The location of the hotel was central to Downtown SJ. I was in SJ to attend a conference and to run the Rock and Roll Half-Marathon. The hotel was 2 minute walk to the convention center and 10 minute walk to my conference location at Fairmont Hotel. It was also basically a 10-minute walk to most of the happening restaurants and bars which my friends and I found to be very convenient, since we did not have a car this weekend.

The next time I am in SJ, I would definitely stay here because the price was reasonable and my stay here was overall positive.

06/10/13 | Link | Rating: 4.0
104. Alyssa J.
My boyfriend and i spent the night here a couple weeks ago to go to a hockey game. I left a review on hotels.com , the same one I am leaving on yelp, but they would not let me post it. Not sure why. Here is my honest experience.

The hotel is easy to find, and the the parking was free and convenient. It is a slight trek from the parking to the hotel, but nothing major at all.

The staff is very friendly and helpful, but the elevator buttons were not all functional. Some of the buttons do not light up and I wasn't sure if we were going to be able to get off on the right floor. Luckily it stopped and we were able to get to our room. When we got out of the elevator, there was trash on the table that remained here our entire trip.

The room and bathroom were nice and clean. However, the air conditioner did not work properly and regardless of if you had it at 65 degrees or 75 degrees the fan only blew out the same temperature air. I let me boyfriend sleep on the side that he could feel the air since my body runs a little colder, but I was sweating. I could not sleep and when I did, it was not good sleep.

I would say the price was very fair for this hotel, however for the sleep that I got, I probably would have preferred to paid less or stayed at a different hotel.

Like I said the staff is great and the location convenient and if they fixed the few issues they had, I would definitely stay here again, but we probably won't be going back any time soon.

19/01/15 | Link | Rating: 2.0
105. Jeff F.
Phones don't work. Internet spotty. It's essentially a Comfort Inn. Westin can't come soon enough.

10/05/14 | Link | Rating: 2.0
106. Scott D.
The bouncers here are total scum...  Stay elsewhere.   Any place is better than here.  Seriously, it is bad.  Do not come to the Hilton.

20/12/14 | Link | Rating: 1.0
107. Todd H.
The manager went out of his way to help me with my short stay.  

The group event I was part of somehow had a miscommunication when they booked the reservation, but he went above and beyond to get things resolved for me.  The room was very nice.

I'm quick to complain when there's an issue, but I'm happy to leave a positive review when someone really does a stellar job.  Kudos to the management team there.

15/07/14 | Link | Rating: 5.0
108. Matthew L.
The stay itself was not great. One night, I was just hoping to come back to my hotel room to get a good nights rest. But instead, what happened as I pulled up towards the hotel was that there were loads of people lining up outside the building for an event inside the same building. Ok, you cannot control what events that go on in the same building near the hotel, but HAVE BETTER MANAGEMENT. I checked-in the day before this happened, and I received absolutely no notice about there being heaps of people in the lobby, around the outside of the hotel, and even road closures in the area which made my commute back to the hotel a nightmare.

Anyway, back to the journey. I instead tried to pull into the hotel entrance to find out how I can get to the parking lot, but immediately I was turned away, and told by hilton staff to park in a "no parking" zone. Well of course I wasn't going to do that. I was then directed to turn towards the hotel parking lot, and the police let me through one of the closed roads. But even then, as I approached the garage entrance there was long wait yet again, for the staff to find our name on some guest list they had. And even after that, there was no attempt at getting the huge crowds out of the way so we could drive into the garage.

Not yet the end. We pulled into the garage, and I drove two rounds around the garage and could not find a parking spot. So much for "hotel guest parking only", my ass. I ended up parking in the valet section, which was big and empty. Get your management together, allocate more spaces to self-parkers....

Giving it 2/5 stars, simply because after complaining to the manager upon check-out we got all our fees waived.

02/08/14 | Link | Rating: 2.0
109. Alfred K.
The staff is courteous but the maid service is sub-par. Our clothes were thrown all over the place when housekeeping cleaned our room. I found hair in the bathroom and the walls and ceiling were dirty.

I would suggest another hotel in the area. We stayed in room 824.

20/11/14 | Link | Rating: 2.0
110. Shiela T.
The only thing that kept this from becoming a '5 star' rating was the breakfast served downstairs at Affinity. They'd kept the waffles in a chafing dish which made them hard and unable for anyone to even cut through. The selection wasn't as grand as other Hilton chain breakfast buffets either (I've seen Doubletree & Embassy Suites do it way better) and you'd think, since Hilton is more high end, that they would aim to serve food good enough that you would stuff yourself until you blew up. Also, this Hilton is located right next to a convention center downtown and the restaurant is fairly small?

Other than my annoying rant about their limited food selection - the service was, and always is .... Outstanding. My decision to become a loyal Honors Member is strictly due to their 'always' impressive customer service and for their need to ensure we experience a comfortable stay.

Thank you Hilton for giving us accommodations on the Executive floor with that gorgeous view. The room was beautiful too! Next time though .. i'll just order room service. No more waffles in chafing dishes, please. Just make that item 'prepared to order'.

01/11/14 | Link | Rating: 4.0
111. Aarize D.
Very convenient to get to via VTA transportation because it's literally just right in front once you get out of the train. If you're driving via car then you can park in the garage or the $7 parking lot for the whole day across the street. It's also next to the San Jose McCenery Convention Center so if there's an event that takes place there and you don't want to drive then take the train and you will get off in front of it too.

The organization that I'm a part of held an event here last August and another one today. I like  the very modern, spacious lobby with futuristic styled chairs as well. They have big hall rooms for bigger events on the first floor then smaller halls for good amount of people on the second floor. The valet crew are very friendly to our mentors who like their cars valet parked. The hotel staff itself are also friendly. I'd prefer to have some events held here rather than other hotel places with more strict hotel staffs.

15/11/14 | Link | Rating: 4.0
112. Kay T.
The staff was super nice! And the hotel was super clean and modern looking. The only problem was that the doors to the rooms were super heavy. You really had to push and pull to open the doors.

The bathrooms were nice too, and I love that the tub and shower were separate. I liked that it was connected to the convention center. It allowed me to walk a block inside a building to the other street without stepping outside.

Nice hotel but nothing stood out from other more fabulous Hiltons I have stayed at.

22/06/14 | Link | Rating: 3.0
113. Qiu X.
Worst Hilton experience ever. The front desk messed up the room #, up and down 11 floors to get it sorted out. There were old empty bottles of nips in the drawers from previous guests... Got woken up 6am on a Saturday morning by nonstop phone calls only to find out it was a wake up call we never set up. The toilet when is flushed it was like launching a rocket. So loud I jerked awake in the middle of the night like having the worst nightmares.

17/05/15 | Link | Rating: 1.0
114. Carmela A.
(Sigh) Where do I begin, My husband and I recently got married here on November 15th and let me begin by giving all the credit to Lucy and her team! Her amazing team at that! Our wedding was the most beautiful wedding ever, not one stress at all, everything was handled promptly and everything was perfect! My guest were amazed by how organized everything was.

My biggest fear in my wedding day was that I was gonna b running everywhere forgetting everything but no, not one moment did lucy leave my side. Oscar was just as great, I can't remember his title I think it's facilities management but he also made sure tables where in place and every detail was how I wanted it. I had a bar and he was nice enough to put pictures of us  there in a slide show playing though out the night.

I don't regret not one single thing, EVERYTHING WAS PERFECT!

A girls dream is to have that one special wedding that she always dreamed of and let me tell you,I lived that dream!

Thank you Hilton for the amazing experience from arrival to departure I love the Hilton.

Ranulfo and Carmela

29/11/14 | Link | Rating: 5.0
115. Anthony R.
My wife and I recently stayed here over our anniversary weekend and attended a San Jose sharks hockey game. I chose the location because it is within walking distance of the arena and I frequently stay with the HIlton brand on business.

Upon checking in, the front desk staff member (Alex) asked us about our stay. When we told him it was our anniversary, he gave us appetizer and drink vouchers for that night, as well as breakfast vouchers for the next morning. He said it was their gift to us. Additionally, he also gave us a free upgrade to an executive level room...also in celebration of our anniversary.

When we arrived back at the hotel after the game, there was a bottle of wine and a hand written note from Alex again congratulating us on our anniversary. These kind touches really made the weekend special. My wife and I found this very personal touch to be a class act.

My wife and I would both recommend the hotel to anyone. Beyond the amazing customer service mentioned above, the hotel itself is in an easily accessible location downtown and very modern. Again, the personal touches by Alex were above and beyond anything that was required of hotel staff. It was a very nice touch that showed a staff who cares about their customers.

01/12/14 | Link | Rating: 5.0
116. Sam C.
Strengths
-Modern lobby that had a great scent to it
-Recognized my anniversary by giving two complimentary appetizer and drink cards at check-in
-Large rooms with good soundproofing- didn't hear any neighbors except for some street noise when window was open (6th Floor)
-Very comfortable king bed with high-quality linens and pillows
-Good shower temp/pressure and brightly lit bathroom
-Decently stocked Fitness Center with water, towels, and apples
-Empty refrigerator in room (hard to find these days in hotels)
-Housekeeping kept the room feeling very clean
-Great service in Affinity... Horacio (sp?) was very kind, accommodating, and efficient. THIS is how hospitality should be.

Opportunities
-Service was mixed... Alex during check-in initially gave me two double beds despite me telling the hotel beforehand it was my anniversary. He wouldn't budge, and only "magically" found a King room after his attitude forced me to demand to speak to a manager (who never showed). Also told me "We're making quite a few changes for this reservation, sir. I'm giving you another person's room I hope you understand that." Not something that you tell your guests, especially in the hospitality world. He slightly made up for it with the free cards (see above) but still left a sour taste in my mouth
-Hotel decor is very bland. It is modern but that kind of sterile, tacky 2000s modern that left you expecting more.
-In-room furnishings are in bad shape... lacquer on wood peeling off, stains on the chair, carpeting worn, chips and cracks in furniture... etc.
-In-room TV is an old silver plasma that didn't have a good picture quality
-Slow elevators that felt dirty (fingerprints everywhere, needs a scrubbing)
-Extremely small, thin pool... could only fit about five people comfortably
-Hot tub temperature lukewarm and water constantly flowed out of it (drought?!)
-Parking ($24 self) and WiFi (is this not the middle of the Silicon Valley??) are extra.

Overall it was a good chain hotel with potential for greatness with a little money invested in it. Staff were a mixed bag. If they would all align to Horacio's service in Affinity, the staff would be stellar. For the price we felt that it was a good value.

23/03/15 | Link | Rating: 4.0