HomeCaliforniaSan Jose, CA → San Jose Marriott
Booking.com

San Jose Marriott in San Jose, CA

San Jose Marriott in San Jose, CA

Specialties

The San Jose Marriott is directly connected to the San Jose McEnery Convention Center and offers 21,000 square feet of superbly designed event space and 506 beautifully appointed guest rooms and suites. Our downtown San Jose hotel's meeting space offers Marriott-quality service, the latest in meeting and presentation technology, wireless Internet, and a conference staff rated second to none, providing the ultimate facility for world-class conventions. Conveniently located in the heart of Silicon Valley, our downtown hotel in San Jose, California, is just three miles from San Jose International Airport. This world-class downtown San Jose, CA hotel's long list of amenities also includes easy access to all three of the Bay Area's major airports, San Jose's famous climate, an abundance of area attractions, and our celebrity chef's signature restaurant, Arcadia. The San Jose Marriott downtown hotel in San Jose, California is a meeting planner's top choice for conventions held in Northern Ca

History

Established in 2003.

The San Jose Marriott opened its doors in 2003. It is directly connected to the San Jose McEnery Convention Center and offers 21,000 square feet of superbly designed event space and 506 beautifully appointed guest rooms and suites. This world-class downtown San Jose, CA hotel's long list of amenities includes easy access to all three of the Bay Area's major airports, San Jose's famous climate, an abundance of area attractions, and our celebrity chef's signature restaurant, Arcadia. This Michael Mina signature restaurant is a modern American steakhouse that serves classic American dishes with an innovative twist.

 

Company Info:

Rating: 3.46

Address: 301 South Market Street, San Jose, CA, 95113
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in San Jose, CA

Relevant

Map:

Comments (171):

1. David D.
I grew up in the Bay Area and have stayed at most of the hotels in downtown San Jose. I would normally not have thought to stay at a Marriott but I knew that their property in San Jose was just a couple of years old. I booked a "deluxe king" via their website and the room was nice but didn't have any sitting area to speak of. They were able to upgrade me the second night to a room which had a loveseat and two chairs which made a big difference even though the room itself didn't seem appreciably bigger overall. Both bathrooms were spacious with marble counters and were spotlessly clean. I don't like shower curtains but the curved shower rod made it more tolerable. The water pressure wasn't great but I always wish the pressure would be greater. The bed was very comfortable and the, linens and pillows were very nice. Both rooms were corner rooms on high floors (19th and 23rd respectively) with beautiful views of Cesar Chavez plaza and the rest of downtown. Anyone who has been to San Jose knows that it "boasts" one of the LEAST impressive skylines but from that height even San Jose looked pretty. On to service... The valet parking guys were frazzled from the time we arrived until the time we left. They have a rather small and awkward "carriage way" in front of the hotel which quickly became clogged with arriving and departing guests and their vehicles. They also charge $25 / night for parking (which doesn't bother me but I know some people take exception to high valet parking fees so I thought I would mention it). The bellman was awesome... Outgoing, friendly and efficient. The front desk staff was likewise outgoing, friendly and efficient while I was checking in and checking out. Did not order room service but did dine at Arcadia (Michael Mina's restaurant on the lobby level) and while our server was overtaxed and unable to provide the attention we would have expected, the food was exceptionally good. Especially the lobster "corn dogs", whole fried chicken and macaroni and cheese. Obviously, this is a business class hotel and the rates and service reflect that. It is understandably MUCH busier during the week and since it is literally attached to the San Jose Convention center, it was inundated by conventioneers. That being said, my friends and I thoroughly enjoyed our stay at the San Jose Marriott.

12/03/07 | Link | Rating: 3.0
2. P H I L H.
One of the newest hotels in downtown San Jose, this Marriott is very nice.    Rooms are clean and well furnished.  Refreshing color scheme and very comfortable beds with plenty of great pillows.  The health club is great too with plenty of space and a nice sized outdoor pool and whirlpool.  The service is excellent, great friendly staff in all areas.

05/12/05 | Link | Rating: 4.0
3. Tom E.
Beautiful hotel. Awesome views! Your're virtually eye level with landing planes! Treat yourself and stay at the top. It's the only way to roll. And the restaraunt inside is very good for breakfast.

23/06/07 | Link | Rating: 5.0
4. matt k.
My family and I stayed at this hotel last November and the experience was great, in fact, far better than any Hilton I have ever stayed at.  We would definitely go back.  The service was outstanding.  The night manager, Jessie is a GEM and acknowledged by name and with a huge smile every time we entered the hotel. Because of this, we will definitely stay here again and totally recommend it to others.  The hotel itself is also very clean and rooms and beds (we had a jr suite) were very comfortable and spacious.

22/10/08 | Link | Rating: 4.0
5. lindsay f.
this place sort of sucks, definitely could use an update but the bed was pretty comfortable. im sure there are better places in the area.

11/04/11 | Link | Rating: 2.0
6. A W.
Theo P. from valet was extremely helpful directing us a place to eat. The valet staff was delightful. The high floor rooms have great views of the city. The lobby had great decor. I called to request a few things such as room preference and late checkout, and the operator was very nice in accommodating my needs. My only complaint about my stay, I had to print some show tickets out but I was told I would have to swipe my credit card to use the business center. Uhm.. $30 hold to print a $0.10 paper? I think I'll pass. Overall great stay.

31/01/10 | Link | Rating: 4.0
7. Yoyi F.
I'm specifically writing about the Catering/Banquet Department .... So if you're looking for a place to have your event, I hope this helps.

After looking at a bunch of restaurants in the Downtown San Jose area, I decided to celebrate my grandmother's 90th birthday at this hotel for a few reasons:  

First, the package price could NOT be beat!  It was by far the best pricing among the Downtown Hotels.  The package included: a reception in the foyer with an artisan cheese display, an Italian antipasto display and fresh fruit punch, starters which included a choice of classic caesar or mixed baby greens, and a choice between 2 entrees to be selected by your guests (Chicken Breast, Butter Poached Salmon or Sliced Tenderloin).  It also INCLUDED a cake customized any way I wanted!  In the end, I chose a 2-tiered cake with the bottom cake as white cake with a strawberry filling and the top tier as a NY cheesecake = a hit!  In addition, the cake included fresh flower petals and was from one of the best bakeries around .. Bijan Bakery and Cafe.  The package didn't end there!  It also included a champagne toast, cabernet and chardonnay, your standard coffee and tea, AND the centerpiece!  Of course, we kinda dolled up the centerpiece a little bit, but it totally helped!  Oh and how could I forget ... the package also included a complimentary suite, staging, head table, cake table, gift table, guest book table and dance floor.

Next, our event coordinator was sooo helpful!  She accommodated all of my requests and was always pleasant no matter what!

They provided us with the perfect size room with floor to ceiling windows!

I would highly recommend this place for a special event!

11/01/09 | Link | Rating: 3.0
8. Jill R.
My favorite of the downtown hotels. Fairmont  standard room was larger but no comfy chair. Mariott's standard room has a nice chiar with ottoman. Their corner rooms are large with great views of the park. Staff is courteous and as a Marriott rewards member often get upgraded.

29/09/09 | Link | Rating: 5.0
9. Will B.
We spent a "staycation" over the Labor Day week-end - Friday/Sunday.  The original rate was around $135.00, but our on-line confirmation indicated that there might be a better rate available.  We were given $109.00/night plus tax.  We've stayed in dumps for that price - and the Marriott is far from being a dump!  The hotel is clean and modern with a great staff from the desk to the housekeepers.   Everyone was friendly and helpful and made our two-night stay a pleasure.  We took advantage of downtown San Jose's Tapestry Arts Festival, several restaurants - Original Joe's, Mezcal and Gordon Biersch, as well as a visit to the main library to visit the Steinbeck and California special collections rooms.  
We definitely plan to do a home-vacation in the future and recommend it to anyone just needing a get-away without really spending a lot of time and money getting away.
Thanks, San Jose Marriott, for a great experience.

08/09/09 | Link | Rating: 4.0
10. Geomar R.
I have stayed at this property about four times since it opened, and each time I have come out satisfied.  My recent stay was around Christmas time and San Jose was holding their "Christmas in the Park" event.  My fiancee and I stayed in a corner room that overlooked all the festivities, which was really breathtaking.  All the bright lights and generic snow props really brought out the holiday spirit.

The room was bigger than I thought.  The rooms look modern with blue carpets and beige walls.  There was a separate living with a love seat and a coffee table that added size to the room.  The contemporary desk and armoire added class to the room.  As usual, the beds were very comfortable.  

The front desk agents are always friendly and attentive to my requests.  The lobby is vibrant with sleek decor.  Parking can get pretty expensive, whether you self-park or valet, but it's typical in San Jose.  This property is connected to the San Jose Convention Center and numerous businesses, so staying at this property is convenient.

Highly Recommended

26/05/07 | Link | Rating: 4.0
11. Jim L.
The Marriot is a great downtown hotel.  It is close to the convention center, museums, and many restaurants. The hotel bar, Tanq has a good feel and the hotel is very modern and clean. the service was great. If you can get onto the concierge floor you should.  The views of the Santa Clara valley are terrific. The lower floors are very noisy so if you end up on one you will need earplugs. We stay here every year and like it.

20/11/11 | Link | Rating: 4.0
12. Melanie H.
Very warm and friendly checking in. Told us they were putting us in a room away from the noise of the street work going on outside overnight which we appreciated. Good basic room with a good view of downtown San Jose and the twinkling lights of evening. We took advantage of the nice gym and hot tub but not the swimming pool. We checked out breakfast in the restaurant the next morning and the buffet looked really nice but we just weren't hungry enough to justify it. Right next to the convention center and walk to the Museum of Modern Art, restaurants, the Tech and more. Our room did have a safe.

31/10/09 | Link | Rating: 4.0
13. Jason Michael B.
needed a place at the convention centre - centrally located -- does the trick, but get the feeling i have been here before -- oh wait, that's because they all look and feel alike -- am i in chicago or san jose -- cannot really tell when in one of these properties any more unless i stay at a JW or Renaissance

06/12/11 | Link | Rating: 3.0
14. Stephanie G.
My review doesn't come from someone who has stayed there.  I live in SJ, so I haven't had occassion to stay at this Marriott.  I did, however, reserve a room block there for my wedding this coming July.  I called in December, right before Christmas to book the rooms and sign the contract.  I emailed the contract back to them and received a countersigned agreement back.  The email stated that everything was good to go, and that my guests could start booking their rooms.  I figured nobody would for a few months, but it was just one more thing to check off the list!  It was a very easy process, and they were very quick about returning emails, etc.
Until this past weekend, when people actually started trying to book their rooms for the event.  They were told that there was no such record.  I knew that could not be possible.  I pulled up the contract just to make sure, and then I called myself.  I was told the same thing.  MInd you, it had been almost 4 months since submitting the paperwork, etc.  This was on a Sunday, and of course nobody from the sales department is in on the weekends, which is kind of a pain in the rear (that is the time I have to work on all of this stuff, so it is hard for them to have absolutely nobody in the office).  But I called anyways, the number that was listed on my contract.  The VM said that I could dial zero to talk to admin support, and so, on a whim, I did.  I found out that the contract was nowhere to be found and had (as I figured from the "We have no record of that event") no record of my reservation.  Luckily the woman I talked to allowed me to forward the contract to her and she put it into the system.  But it was quite a hassle, and very stressful - because I didn't know how many guests were trying to make a reservation.  I am sure this was a fluke, but I feel like reserving room blocks is standard for big hotels, which is one of the reasons we went through them (ease and least amount of stress).  It has been fixed, but I could have done without the drama.

05/04/10 | Link | Rating: 2.0
15. Chuck M.
Just "ok" as far as Marriott properties go.  Room was basically clean, but starting to show signs of wear.  Restaurant hours are unbelievably limited!  Lounge was simple, a bit loud.

06/05/10 | Link | Rating: 3.0
16. Diana G.
Stayed here during the infamous West Coast Folk Dance Festival - where more than 2000 Greeks take up residence for 5 days straight in order to compete in Greek dancing. So imagine 2000 people all needing to get to the same places at the same time... and only 4 hotel elevators. Personally, the elevators were the only draw back.

I got in on a Thurs. at midnight. The curbside treatment was excellent, as they were shuttling people and vehicles through quickly, thus no waiting (unlike what I heard from those who actually arrived on time Thursday only to find they had to wait 35-50 minutes to get their car checked in and themselves into the lobby. This doesn't count the time they spent in line waiting to check into their rooms - luckily for me my cousin had checked in earlier that evening so she let me in. The next morning the concierge was very helpful in explaining that it was best to wait until checkout to hand over both credit cards for payment to be distributed equally. Cleaning services were excellent - it was such a mess in our room due to numerous costume changes, dance practices which required another set of clothing, etc. - they were great about still making the bed, new shampoos, taking out what trash made it in the can, etc. and going around all our clutter.

Coffee maker in the room - whoohoo (especially considering that we had late night glendis and early morning rehearsals). Bath and Body essentials - smell exquisite. Staff - very friendly .

Most FDF participants partook of the buffet brunch and dinner during our stay. Overall I feel that these meals were quite good considering how many people they were feeding. My most memorable food item - some type of lemon cake - ohhh my!!

Shower head is huge, so by the time the water gets down to the level of a shorter person there is no solid stream of water and thus difficult to rinse one's hair in a timely fashion.

Back to the elevators, aside from having to wait 20 minutes at times for a lift this Marriott was a great experience!! In walking distance of the two dance venues we were performing at, and right next to the huge blue and white (it's all Greek) tent where we had all 2000 people gathered for awards, dinner.

Aside from the lack of elevators, this was a great experience!!

02/02/10 | Link | Rating: 4.0
17. Karen T.
attended an event here.  for a marriott, i was surprised by the really nice environment that they've managed to set up inside the hotel.  the grand ballroom itself had these gorgeous glass chandelier/lighting thing.  the food wasn't fantastic, but most hotel foods during banquets never are very stellar.  at least their dance floor was fairly big.  for an event with 300 people, we weren't totally smushed together when we were dancing.

their caesar salad- the vegetables were fresh enough, and there was a shietload of parmesan shavings on top, but the croutons were... soft.  like it has been absorbing a lot of the moisture from the vegetables.  weirded me out.  the steak was... actually kind of depressing.  no amount of tabasco could possibly save it.  the itty bitty potatoes were okay though.  their dessert was probably my favorite part of the meal- mango raspberry coconut mousse like thing.

what i'm not impressed is with their customer service.  i had stupidly lost my sweater during the course of the night, and when i called, the customer service put me on hold for a while before patching me through to their equivalent of 'lost and found service' and said that they would give me a call within 24 hours.  the cust. service person didn't even know what to do!!!  and clearly it has been almost a week and i still haven't received a call.  so i am not happy about this.

ps. parking is easy [and WAY CHEAPER if you park at the convention parking garage as opposed to their valet] especially since it's connected to the sj convention center, so all the ladies in your pretty dresses won't have to be walking in the cold night air outside.

03/06/09 | Link | Rating: 2.0
18. Julie B.
I haven't stayed here and I do like Tanq the Martini bar in the hotel BUT we have live with this Hotel out our condo window since it was built. For years the lighting on the East side (Not sure about the other side) is a CRIME and a DISGRACE to Downtown. The lights DO NOT LINE UP across the top of the building, are more than one color (not on purpose) and there is always one or more OUT. Currently of the 12 lights 4 are out. THE LIGHTING GUY SHOULD BE FIRED. Or whoever the person is charge is over this guy. Seriously, we have looked at this our living room window for years and it only gets worse. DOESN'T ANYONE ELSE SEE THIS? SOMEONE WHO WORKS THERE EVER CHECK? Not a classy thing, I must say. It is kinda a family joke when out of towners come to visit. Glad to send pictures if needed.

15/09/11 | Link | Rating: 1.0
19. Michelle G.
We stayed at this Marriott for just one night since we were in town attending a concert at the HP Pavillion. We didn't want to pay the $25 for valet parking so we went to the lot just a few feet away and paid $18/night instead. I just don't get why parking is so expensive at these hotels.

Our check in was easy and the man helping us gave us great suggestions on the easiest way to get to the concert that evening. We went to the deli to get a bite to eat before heading out. I had a caesar salad with soggy croutons and my husband had a turkey sandwich with soggy bread. Not a great meal but it was better than nachos and hot dogs.

The front desk called us a cab to get to the concert which was really nice. We were only at the hotel for a total of about 11 hours. The tv check out system wasn't working  but our in person front desk check out was quick. The hotel manager asked us how our stay was and made friendly small talk with us.

The hotel is very pretty and well maintained. It is close to lots of restaurants and bars. We walked the mile back to the hotel after the concert and felt safe.

The per night price was a bit steep but since we used a friends and family discount, we paid about half the price as offered on the internet.

22/07/08 | Link | Rating: 4.0
20. Kevin W.
This is my first time in San Jose.  This Marriott is huge (26 floors).  I like the hotel and it has an upscale and modern feel to it.  The rooms are average size, but the amenities are nice.  Comfy bed, modern bathrooms, and nice flat screen TVs.  The location is good as well.  It is right in the heart of downtown San Jose and has plenty of restaurants within walking distance.

20/05/10 | Link | Rating: 4.0
21. Audrey B.
Very friendly staff. Clean and organize. Rooms are big.  What a view of the mountains and the outdoor pool/whirlpool.  Close to eateries and in the hub of the downtown area.  Wireless is accessible only in the lobby and business area.

27/05/12 | Link | Rating: 5.0
22. Allan T.
I attended a wedding reception here and it was really nice.  the ball room they had rented was beautiful with awesome  blow glass  type fixtures in ceilings.  Very big and roomy to fit the 300+ guests.  Food might have been better if eaten quickly but then again with over 300 guests, it's hard to have EVERY plate hot.  Beef was decent  and the potatoes that came with it was really tasty.  The sea bass was excellent and I'd recommend that over the beef.  

Their suites was really nice with a lounge room and had 2 flat panel TVs. (one in bedroom and one in the lounge)  Excellent for a wedding after party with leftover booze.  

Overall the staff was very good and courteous.  Great wedding and great place to hold a reception.

16/11/08 | Link | Rating: 4.0
23. Aaron B.
Very nice hotel in downtown San Jose. Right next to the convention center, and also close to the bar/club scene. Room was very nice, and comfortable, and CLEAN! Will definitely stay again if the opportunity presents itself.

11/04/11 | Link | Rating: 4.0
24. James V.
It is a nice hotel - nothing fancy, but still generally a nicer choice than the other local hotels in downtown.

30/05/11 | Link | Rating: 4.0
25. Cat R.
Great location downtown. Staff is always very professional and friendly. Located a 15 min walk to HP Pavilion. Restaurants attached to the hotel have great food. The most comfortable beds I've slept in a hotel.

26/04/11 | Link | Rating: 5.0
26. Jill T.
Really nice! Great service! Beautiful rooms. Dawn the night time person takes a lot of care and made our visit extra special!

26/07/10 | Link | Rating: 5.0
27. Rodney N.
Poor customer service.

19/10/10 | Link | Rating: 1.0
28. Richard M.
This hotel lives up to the Marriott standard I've come to expect, the rooms are still fresh and lobby is inviting.  The events team is excellent, I've been part of and had a few business meetings here and I have nothing but good expierences.

The bad:
I'm not a fan of parking garages..

17/11/09 | Link | Rating: 4.0
29. Mary B.
The people who work here are very nice and seem to go out of their way to help. The rooms are very clean, quiet and comfortable. It is in a great location in downtown San Jose so there's a lot to do within walking distance and there is a park right across the street for you dog. They are very pet friendly.
I feel there are a few  problems which would prevent me from returning.  The issues deal with all their "extra" charges.
There is free WiFi service for the area of San Jose where the hotel is located.  The hotel blocks this because they want you to pay for their service. This is really cheap and just wrong. It took me 2 days to figure out why I kept being kicked off line.
The second problem is that the valet parking costs $26.00.  If you want to park your own car you need to enter a parking garage that is pretty dark and ominous if you are a woman alone. There wasn't a single person within sight or sound range.  I was afraid for my life walking through the labyrinth of tunnels to get back to the hotel.
No matter how wonderful the staff here was, i would not stay here again or recommend this hotel because of the above issues.

22/08/11 | Link | Rating: 2.0
30. Carin T.
Rooms are clean, reasonably sized TV, nice lobby. Vallet costs $25, otherwise you can park in a city lot across the street for not too much cheaper. The hotel is in downtown, so everything is walking distance, including the trolly. On the first night, we were charged a $75 pet cleaning fee even though we didn't have a pet. It was rather annoying to have to take care of this issue, especially when we went to the front desk and they were rather rude. I found the other person we dealt with while checking in was also unpleasant.

05/08/11 | Link | Rating: 3.0
31. Anna G.
I would totally stay here again! My friend got the room for a discount so it was awesome.  The only thing that sucks is valet costs $15..boo!

The rooms were really nice. We were on the 22nd floor and we had a really nice view of downtown sj.  

They have really good customer service as well.  The valet person I talked to was really friendly.  He gave me directions on how to get to the nearest grocery for some stuff.  He was a friendly, cute asian boy ;) Also, the restaurant hooked it up with some pineapple juice!! I was ready to bust out my cash and the man (I think he may have been the manager) said that I can just bring it up in my room.

Thanks for being so accommodating Marriott!

27/06/09 | Link | Rating: 4.0
32. Tammy Rebecca S.
COMPLETELY UNWELCOMING, AND VERY HORRIBLE EXPERIENCE! i had driven up from San Diego to participate in the Rock & Roll 1/2 marathon in San Jose, so needless to say, I had a late check in (around 1am). They completely forgot to mention that this Marriott has NO PARKING, and the valet is not only $26/day, but the valet staff is the rudest I have EVER come across. I had to ask several times for a bag cart before he would help and then looked at me, rolled his eyes, and made me feel that I was completely disrupting his life!
....AND that was not the worst part - checking in with the high school-er desk-man was more than treacherous. He was rudely staring at my disabled freind, messed up our room (I was told two Queen beds, I got two full beds that had the WORST covers EVER -- WAY TOO SMALL for the bed) and took about about a half hour to finalize the reservation so I could go and get some sleep.
The funny thing was how I had actually gotten an email from the staff for Elite members saying how they wanted to be sure that I knew how every 'member of their staff wanted to be sure I had a "problem free stay." The email went on and on about how they were so glad I chose them to stay with, and they wanted to be sure that I knew that I held them to high standards.... I would insert the email but I don't think there is enough space?) Anyhow, being that I could not sleep after the service upon check in, the first thing I did was send a reply to this manager -- in whom by the way, I still HAVE NOT heard back from!
The hairdryers are very old and nasty, the room was very small, no refrigerator, no fan that worked for the bathroom - so every shower steamed up your entire room, room service/maid took hours of waiting, no respect, common courteousness nor class is evident here.
Other than this place being very, very close to the starting line - this place was SO AWFUL, and such a mess that I don't think I will ever being staying with Marriott again!!!

12/10/11 | Link | Rating: 1.0
33. Marielle S.
Frankly, this hotel sucked.

Was it the double-booked reservations, that resulted in a no-show charge even after cancelling TWICE, that finally put me over the edge?

Was it the cheap, stuck in the 1990s decor?

Was it the lack of wireless - in the heart of Sili Valley, no less - and adding insult to injury, the fact that it cost $13 a day for super-slow broadband??

Was it the 5:30am wakeup call that I didn't ask for??

At least my stay there was on the company's dime. Sigh.

02/10/08 | Link | Rating: 1.0
34. Marc B.
It's an expensive business hotel in the center of San Jose, the rooms are clean and large, so a hotel you cannot do something wrong.

28/08/11 | Link | Rating: 4.0
35. christina c.
I just stayed here last night for a 2 day meeting. The beds are not amazingly comfortable or anything but they are fine. The rooms are clean too. Flat screen TV. The snacks they provided for our meeting were not as good as at other places. Maybe my boss ordered them specifically, however, and it's not their fault.

Only parking available is Valet and it's $25 a day. The bell men are very nice and try to open doors for guests most of the time.

Walking distance to lots of good food and the train.

18/06/09 | Link | Rating: 3.0
36. Katrina K.
We stayed here for a friend's wedding. The valet parking was packed and ended up sitting in the street for 10 minutes with no acknowledgment from attendants. We finally got some help and was rudely rushed out of the car.  The desk was wonderful with a pleasant gentleman helping us. The rooms were clean and comfy. While returning early to the hotel I had my arms full of stuff on top of being 7 months pregnant and no help opening the heavy outer door. The attendants were too busy chatting to give me a hand. Pretty frustrating coming from the Marriott.

02/02/11 | Link | Rating: 2.0
37. Loc H.
Very nice hotel.  Been to many hotels in san jose area but this is one of the nice clean hotel.  Walked in the lobby with a fresh aroma smell that was very inciting.  Only thing i despite was $26 dollar for valet parking at the hotel and no self parking.  Big downside in my book.

09/11/12 | Link | Rating: 4.0
38. Bee D.
I was forced at gunpoint to attend a meeting......

Ok, that was just a nightmare.....

I voluntered to attend a meeting (which was really good).  I dreaded the drive from V-Town, but lucked out and carpooled with a co-worker from Walnut Creek.

The location was conveniently located off the freeway and the public parking is located next door.  We paid $18 for all day parking.  We parked on the 2nd level and then walked straight into the doors, across a large hallway (part of the convention center) and directly into the hotel.

The meeting room was located on the 3rd floor (Blossom I/II). The seminar included breakfast and lunch.  Breakfast consisted of scrambled eggs (I passed), cottage potatoes, sausage links and bacon (they had some cereals and rolls and junk, but that didn't interest me).  I also grabbed fresh orange juice and some fresh melons.

For lunch we were served mixed field greens with a vinagrette, potato salad, chicken salad, rolls, white and wheat bread, assorted sliced cheeses and assorted deli meats, including thinly shaved roast beef.

The food was excellently prepared and presented.  The meeting room was spacious and climate controlled.  The servers promptly and cheerfully cleared our tables.

This was a very nice venue.

25/09/08 | Link | Rating: 5.0
39. Roger H.
I've stayed here a couple of times and my stays have always been trouble free. The last time I was here I was here for a wedding reception and it was flawless.


The Good:
1. Most of the rooms have decent views of the city.
2. Location
3. Good restaurant (Arcadia)

The Bad:
1. My room did not have a safe.
2. No concierge so the front desk handles everything.

25/09/09 | Link | Rating: 4.0
40. Michael B.
Problem number one. AT&T reception in the lobby goes dead.

Problem number two? None. As Marriotts go, and they generally go very well, the SJM is near the top of the food chain. It's been a while since I've spent much time in a downtown flagship Marriott, but I have to say that this one compares favorably to the one in Philly. Why? It's all about the room.

First off, I got a great corporate rate, so for about 120 bucks a night, I'd take just about anything they'd dish. Secondly, they got the new super bed with 7 pillows. Excellent. Thirdly, the morning sun can be completely and totally blocked. Fourth, flat screen is good to go.

Service is definitely above par, but their carport is a bit crowded and could be managed better. The staff is youngish, so there's no excellent boss there like in Philly or at the Marquis in SF. They could use an upgrade on that.  

On the downside, I don't know who is responsible for the aromatherapy shampoo, conditioner and lotion, but that crap is just too floral. Babes are going to bring their own, dudes are not. My suggestion to Marriott, make your toiletries a little more dude friendly. Like the soap is, simple.

And really, must you really still charge for intranet?

On the plus side, Concierge level is righteous. Perfect for wine at sunset. I'm going back.

28/06/09 | Link | Rating: 4.0
41. Casey T.
I have only stayed here to visit San Jose and I think I will keep it that way.  My friend and I booked this hotel for a girl's night out through one of my awesome friends who works at another Marriott.  
The valets were quick and courteous, welcoming us in and handling our luggage.  The lobby is modern, clean, smells like a spa, and has fruit infused water when you first enter.  What I did not like was the two young ladies standing at their podium with bored expressions on their faces.  They did not smile, they did not welcome us and in fact looked us up and down like we were vagabonds looking for a hand out.  So we skirted the "cool girls" and again had smiles at the check-in desk.  We were able to get a higher floor like requested even though the hotel was fully booked because of a convention.
Our room was clean, bright, and had our extra pillows and towels as requested.  The thing I love about booking through the Marriott website is that you can make those kind of requests, even what type of pillows you prefer in the room(ie. feather or foam).  
The tub was deep and their amenities are from Bath and Body Works.  The coffee is Wolfgang Puck's pods in the room but they also have a small cafe that brews Starbuck's.  There are flat screen TVs but we were in a corner, which is where they placed the TV so the remote had trouble sending signals fromt he bed.  We were there to relax and wiggling around to change the channel was a little annoying.
We stayed on a Saturday night and I was very surprised that their restaurant was not open Sunday for breakfast even with the convention going on Sunday, Monday.  So we splurged on room service which was very much a splurge.  Everything was delicious from the homemade granola with yogurt, pancakes, slow cooked oatmeal and fruit but $46 was  a bit much.
What really impressed me was that I had forgotten my phone charger when we checked out as we were so relaxed the next day.  I didn't realize this until later in the afternoon around 4pm.  The room had been cleaned but no one had been checked into the room yet.  The front desk called housekeeping to see if they found a phone charger and got a no.  So, one of the front desk workers took me to the room so I could look for my charger, which was still in the wall socket.  
My friend and I had a great time and the service, short of those two girls at their podium, was wonderful!  Marriott has stepped it up in my eyes and I have been to 7 Marriott's, 1 Hampton Inn, 1 Raddisson Blu, a boutique hotel in Tahoe, San Francisco and Miami this year alone.  You get what you pay for and sometimes you pay for the location.  I'm sure you can get cheaper places in San Jose but they are not right downtown.  So, if you have to drive into the city from your hotel, you're wasting your time and would probably still need to pay for parking.  Have your time and stay here.

12/10/11 | Link | Rating: 4.0
42. Peter B.
I had some issues wishing for free WiFi and them to not charge $25 for a mini-fridge but it was a pleasant enough stay and the hotel didn't give us too much trouble. Our room was supposed to be on the party floor but I really didn't mind that. We didn't plan on throwing parties anyway, but some people who did and got moved kinda got boned.

Anyway, stayed from 1/11/12 to 1/17/12 for FC 2012 with very little trouble. They actually seemed to allow drinking in the rooms as long as we didn't screw things up or throw parties (Anything more than 8 people). The number of complaints I got from others about the Hilton made me feel so glad we stayed here instead. The Hilton doesn't allow alcohol in the rooms and forced people to sign paperwork on it, they require keycards to access the higher floors of the building and close down their free breakfast for people who paid for those more "expensive" rooms - even though they're pretty much exactly the same. Not to mention it was unlucky enough the convention itself was on the opposite side of the center! Marriott for the win.

17/01/12 | Link | Rating: 4.0
43. art s.
Overview:
Staying here will quite possibly be the most nondescript $269/night you ever spend on lodging.  The place has a design aesthetic ripped from the pages of an 'everyday low prices' suburban furniture store circular.  With respect to service and amenities, there were a few small items that are aggravating irritants to me, but depending upon your tastes you could find this place to be anywhere from functional but somewhat disappointing to perfectly safe and pleasant.

Highlights & Lowlights:

What was great
- Space.  Rooms are big.  Actually much bigger than I needed with 2 double beds.
- Location.  Could not be more convenient if you are attending something at the San Jose Convention Center, as it is directly connected to it.

What wasn't so great
- Ventilation.  Every time I returned to my room [# 2023]I could feel an immediate difference in air quality.  The windows do not open and there was only one ~12" x 12" vent, which was at the opposite end of the room from the work area.  I had the temp set to 60 with fan on high and there is no way the room ever got below ~70.  First day I made the mistake of leaving the curtains open and the room baked during the day, so I was hoping the second day when I had everything closed there would be a discernible difference, but no dice.  

- The Internets.  LAN only access, far away from the a/c vent.  Like working in an attic.

- No mini-bar or fridge.  Maybe it's a Marriott thing because I had the same issue at the Marriott Marquis in NYC.  Seriously, wtf?  It makes absolutely no sense to me.  So if I want a snack of any kind I need to schlep to a Walgreen's 5 blocks away or to a shady convenience store over by the San Jose State campus.  And if I want something other than tap water I'm taking a trip to the vending machine that is conveniently located at the other end of the floor.  That's definitely the first thing I want to do when I wake up.  Trudge my unshowered self through a business hotel where who knows who I'll bump into looking like a zombie desperate for some cold water.  Thanks Uncle Marriott.  Guess I'll go with the buy-an-extra-bottle-and-drink-it-warm-in-the-­morning approach.  That's a treat.

Scorecard:

The 2 Critical Questions
- Would I stay here again?  Probably not.  I'd definitely explore options, such as the Sainte Clare right across the street, which looked much cooler.  
- Was it a good value?  @ $270/night I didn't think so.  The inconveniences and disappointments outweighed the good things for me.  But I am not overly familiar with hotel prices in the San Jose market.  Maybe $270 is what you pay for entry level functionality and if you want a mini-bar and a/c that works you need to go higher than that.  

Essentials:
Service - Fine
Bed - Good, kind of smallish. They say it's 2 Queens but felt more like a double to me.  Maybe it was the 47 pillows piled on each bed that threw off my perception.
Bathroom - Good, modern, large

Amenities:
Room Service - Good enough.  Used it once, they were right on time and not outrageously priced [$23 for a pot of coffee, cereal and a bowl of mediocre strawberries].
TV - Good.  Brand new flat screen.

@@@@@
For more of my reviews, see travelcasserole.blogspot…

13/10/07 | Link | Rating: 3.0
44. Destiny N.
San Jose Marriott, to me...its a night mare.  I hope nobody gets hurt like  what I am going through right now.  Just wanted to say be careful and always put everything in writting, nerver trust the verbally.  Before and the after signing the contract would be totally different.  To me, they're lack of communication, lack of consulting, very delay in response, not keeping the promises, unprofessionally.

I am not recommended.

Happy planning.

15/03/11 | Link | Rating: 1.0
45. Kristen S.
A business hotel in downtown San Jose, the heart of Silicon Valley - without a wireless connection?  You've GOT to be kidding me.  After a long day of work, who wants to be chained to the desk in a hotel room so that he/she can use the LAN cable?  What were they thinking?  Oh, excuse me, they WEREN'T!

Even with the LAN, there were many problems.  I checked in at 10:40 pm - it took a whole hour and two phone calls to tech support to finally resolve the issue and get online.  By then I was absolutely exhausted.  Who needs extra headaches on business trips?

Their only saving grace?  Room service was prompt - and the chicken noodle soup was not just warm - but HOT.  Alas - I doubt that alone could win over too many of us.

03/06/07 | Link | Rating: 2.0
46. Lori W.
After a really difficult start to the work week, I traveled from Chicago to New York and then a late flight from New York to San Jose (with, of course, nothing decent to eat).  After arriving at the San Jose Marriott at 11:15 p.m. and checking in, I inquired at the front desk about room service and was told that it had "just closed."  I asked about other options and was told there was a restaurant about a mile down the road or the "concierge room" upstairs that had snacks.  Being a women alone looking at a dark and fairly empty street, I opted out of the restaurant down the road.  Being a platinum member with my 75 nights almost already met, I asked if there was anything they could do as I had not had dinner, it was a long flight, I was tired, etc., etc.  The answer: "no, nothing at all we can do.  try the snack room."  I asked again and said that if they could just put together a sandwich I would appreciate that.  Again, "no, nothing we can do....sorry."  They added the "sorry" this time.  So, I entered the concierge lounge to find options of chips, candy, etc. which provided me a great dinner of "Fritos" and a bottle of water after a long work week and a 7 hour flight.  I'm here for the next two days but after this trip, will absolutely not stay here again.  This is ridiculous customer service for one of their highest frequent stayer guests and I am highly disappointed in my dedication to the Marriott hotels but such a lack of dedication to such a frequent guest.  There are a lot of choices in this area and I'll be staying at one of those next time.

06/11/13 | Link | Rating: 1.0
47. Joan S.
I loved my stay in this hotel!! Staff was great! Check out and Check in was quick too!

Loved the fitness area and the pool that my family enjoyed.

Will definitely return!

11/08/09 | Link | Rating: 5.0
48. Trog S.
Generally I like this place, even if it is a little full of itself.  I like the rooms, though I have had a few with things like gum on the floor or noisy neighbors that have affected the rating some.

However, what bugs me is something others have mentioned, that any preferred rates are ignored if they are close to selling out.  I get the reason, but does not mean I like it.  The Tanq bar is nice, and I have not tried Acadia because it is way too pricey.  I have 32 nights here in 60 days, so it was like my second home.  Don't bother in the summer, however, as convention season is here and it is packed or not honoring rates.

24/05/11 | Link | Rating: 3.0
49. Dana M.
got screwed using expedia to book a room, it was average room with king size bed. They made us think the hotel was booked the ones around it were. The hotel deanza looked a lot better.  Its very clean and friendly and the front desk clerk said oh expedia like he knew we got screwed,  we paid close to $300.00 for what other had for $88.00.  Went to see fleetwood mac had a great time, walked to convention center and ate at original Joes, for dinner.    Parked next door for $20.00 overnight and walked from parking lot into hotel through the yellow doors.   Would stay again but never use a hotel site to book it.  My aaa discount would have been better.  I wonder if u can dispute a charge through expedia.  Some states have filed charges against them.  Anyway rooms clean stayed on 4th floor and I agree the purfume smell is really strong in the room.  My husband hated it and he never notices things like that.  It kinda made me itch when I sat on the bed.  Must be something their washing in.

24/05/13 | Link | Rating: 3.0
50. Aurora F.
The San Jose Marriott is by far one of the most enjoyable hotels I have been too. I usually fly up to San Jose for the annual Further Confusion Convention, you can usually spot us wearing cartoon animal costumes, tails and stuff of that nature. Anyways, I can't express how much the Marriott made us feel welcome. Staff was extremely friendly often striking conversations with us, posing for pictures with some of the costumers and even attending some of the dances with us. I fly all over the country to attend these conventions and to be honest, have not have any problems with a Marriott Hotel anywhere. Whatever they're doing, they're doing it right. 100% deserved the $50 tip I left. Thanks so much!

19/06/12 | Link | Rating: 5.0
51. Byc M.
A bit pricey, and no free parking. They only have 4 elevators for a 25+ story hotel so Prepare to wait forever. Often they are full so you can't get on. The rooms were nice though. There is no free in room wifi. Seriously, even a Quality inn has free wifi. For the cost of the hotel, they shouldn't have to nickel and dime you.

27/05/13 | Link | Rating: 2.0
52. Ross G.
This hotel was attached to the convention center where my wife was doing something hair-related. We brought our five-week old child with us so she could get essential nutrients boob nutrients but also so we could try out what traveling with an infant, however short a distance it was from Oakland, would be like.

This hotel was extremely accommodating. I learned that every reputable hotel has a crib set aside for the very little ones. The walls between the rooms was quite thick so, I think, that we did not disturb nearby guests with screaming at 4am. The valet parking was extremely handy for when we wanted to quick get away, and they loaded my car for me, which was beyond kind and helpful when I was on my own with the baby.

The bathroom was extremely clean which is always a big deal for me. One stray hair in the bathtub or unexplained stains on the porcelain and I'll freak out. There was no opportunity to freak out here at all.

I also like the downtown area: it's very pleasant and there's no shortage of things to walk to.

13/05/10 | Link | Rating: 4.0
53. Celly A.
I only stayed here for one night....wham bam, thank you maam!

The view from my room was sahhhweeetttt! I had the whole city of San Jose in my window.  Checking in was simple and easy. No disturbance at all in my room.  I was able to get ready in peace and hit up the city that same night.  

I came back to the hotel pretty late, and still no complaints.  I think I am falling in love with Marriott beds.  OMG so relaxing and all the pillows come to good use..LOL.  I never got to see the pool or gym, but hey, I enjoyed for the time I stayed here.

25/05/11 | Link | Rating: 5.0
54. Anand K.
An very good hotel to be in San Jose. Though I travel extensively, this Marriott made things very easy right from check in.   The platinum member concierge lounge provides excellent breakfast and snacks. The restaurant offers a large variety of entered. Even though it is so close to the airport, the rooms are amazingly quiet, though smaller.

Giving it a 3 star because I found a couple of issues. There is no self-parking. It it entirely a valet park. Secondly for some reason this hotel does not seem to have upgraded its internet connectivity for the guests. I still connected to 11 MBps network which is age old 802.11b protocol. This resulted in crawling internet speed. Even the google search at times took more than 2 minutes to return results.

25/08/10 | Link | Rating: 3.0
55. Robert G.
I just finished up a week long confrence at this hotel.

The staff was less than helpful, would not honor the group room rate for me, carpets on stairs where ripped, conference rooms where always cold and the food was average at best.  

Would find someplace else to stay if possible.

24/03/11 | Link | Rating: 1.0
56. Alan B.
Was in town this week for 1 day for a business conference and at the last minute decided to get a hotel room for a night rather than drive the 60+ miles back home at midnight.  My first choice was the Marriott, as I'd remembered staying there a couple times.  

Fortunately there were rooms available.  Unfortunately it wasn't the most pleasant stay I've had at a hotel.  

While the staff were as courteous, professional and pleasant as I recalled, and the room clean, there's no way to open the windows (at least not in the 15th floor room I was in).  I've got asthma and need fresh air to be able to sleep well at night.  

After just a few hours, even with the air flowing from the room's HVAC system, the air became stale at best.  

Another issue I have is with the pillow-top mattresses most hotels have.  They're supposedly the preferred choice of most people.  Me, I don't care for them so much.  

And the chair they provide for the desk?  they must have a lot of VERY tall people stay, because even at its tallest setting, put me too low to comfortably type on my laptop.  Very uncomfortable and completely un-ergonomic for healthy arm positioning.  Quite disappointing.  

Like most hotels these days, the breakfasts they serve at the hotel restaurant included a buffet option at the ridiculous price of $20.  Yeah great - you get unlimited "I want to get as fat as a cow" food - the same choices as every other hotel.  

I opted for a non-buffet meal to get the same food I'd have gotten at the buffet but without the gluttony - scrambled eggs, chicken-apple sausage, and rye toast.  

I chose the sausage instead of bacon because I have bacon a couple times a week and wanted something different.  Sadly the sausage was truly like rubber.  The worst I've ever eaten.

And the rye toast came to the table dry, and the server asked if I wanted butter or jam - so when I asked for butter, she had to go get it, taking several minutes after my meal arrived for me to get it.  Which seemed just bizarre.  

Next time I'll try the Hilton or one of the other nearby hotels.

12/03/11 | Link | Rating: 3.0
57. Steven P.
Just your normal everyday hotel. The location is great, right downtown. You can walk to everything.

The rooms are kind of worn looking and needs attention. Valet is expensive, so be aware...

Good for families too.

18/06/11 | Link | Rating: 3.0
58. David E.
$25 is a lot for valet, still cheaper than San Fran... The light rail does run right past the hotel.
Lets get real.  San Jose is not one of the most exciting cities in the world.  
If you have to stay here, I like the downtown area.  You can walk everywhere and it's a quick cab ride to the airport or caltrain station.  
The rooms are average size but nice and clean.  They're furnished nicely and the best part they have is larger TVs.  
The staff is amazingly friendly and I was allowed a 2pm checkout time, which is always nice.
You've got a lot of choices in SJC for a hotel and this one is one of the better ones, and not too expensive.

14/06/11 | Link | Rating: 4.0
59. Rourke C.
For a four star hotel, this place surprised me with how terrible it was. I had three distinct situations occur during my stay, any of which would have been a turn off all on their own.

The worst encounter at a hotel I've ever had, happened here: First of all, the bathroom doors don't lock, or even have locks; they're sliding doors, not proper doors at all.

With that in mind, I had turned on the shower to warm up the water and was taking care of business on the toilet when house keeping knocked on the front door. Obviously occupied (and alone in the hotel room) I didn't answer, so a few moments later they let themselves in. I didn't think much of it, except (shower still running btw) the housekeeping staff opened the bathroom door and walked in on me. Completely and utterly inexcusable, whether or not I was in the shower or on the john. Anyways, the housekeeping lady stammered an apology and left quickly (without doing anything in the room) so I finished up and went into the shower (fairly embarrassed) and about five minutes later heard a knock at the door. Pissed, I put on a towel and wandered over, and discovered that it was the housekeeping lady with another housekeeper accompanying her. She let me know that she was sorry but she was off work in 15 minutes and if I wanted housekeeping done, she'd need to do it then. I didn't realize that her going off of work meant that it was okay to walk in on a guy with the shower running? Anyways, I handed her some towels, she gave me some new ones, that was that.

While that was bad, it was on top of the encounters I had both checking in and trying to check out of the hotel. I and three friends booked a room here as part of a 'cosplay' convention and were not told that the 2 bed rooms were already taken when we booked the rooms. If we had, we would have used the Hilton across the convention center, which had 2 bed rooms available even at this time. However, by check in it was too late to take the convention discount for those, so we took a cot for the fourth person and shared three to a bed (awkward) and were charged for the cot. When we mentioned that the other hotel still had 2 beds available, she let us know she would be more than happy to cancel our reservations (rudely); we asked to speak with her manager and were told that he was busy but that he'd call us at a later point, which never did. She then handed us two door passes, we said that we needed four, and she snarled at us and monologued a bit about how she was going to process those and get them to us but we didn't need to hostile (which we weren't).

Despite all of this, we decided to renew our stay for an additional day through Monday morning, to finish off the last day of the convention. However, when we called in at 3 in the morning, we were told that the entire hotel was booked. Not the convention block, the entire hotel. I mentioned "Yes, we're part of the convention and just want to renew our room for another day," and the guy sounded very frustrated as he growled "I'm sorry, I am not authorized to help you," so we called the Hilton and found out that they had more than enough rooms to give us. Prior to clearing out, we checked with the Marriott once more and found out we could rather easily renew our room (at regular, non-convention rates) because the person we were dealing with actually seemed to care about customer service.

This has been by far the worst hotel experience of my life, and I've stayed at some fairly shady places.

21/02/13 | Link | Rating: 1.0
60. Yvonne C.
This hotel is just ok, nothing special. The staff was very pleasant aside from that I wasn't impressed. The room was small even though we got a upgraded corner room. The bathroom was small and shower/tub was outdated. Apparently being platinum doesn't do much for you at this property but did get us into the concierges lounge which had complementary beverages. We did also get free wifi. The property is centrally located and had easy access to airport and freeway so that was nice. Overall it was ok not terrible but not over the top.

08/07/13 | Link | Rating: 3.0
61. Emily Y.
Combo review from 2006 (my first stay) and 2011:

I first came here during Fanime 2006. Initial impression? HUGE room for a ridiculously cheap price!

Second time 'round at Fanime 2011? Just as awesome, but my room was a tad small...

Staff: Very helpful and friendly - seamless checkin and checkout. I'd definitely stay here again!

10/06/11 | Link | Rating: 4.0
62. J S.
Is very disappointed in the Marriott after all these wonderful reviews. The lobby is nice and relaxing, front desk staff was great and really friendly. The only gift shop they have there closes at 9pm. So anytime you want to get a snack or something to drink there is no where else there to get it. We went and had breakfast at the Arcadia and it was down right the worst experience I've ever had. You might as well have the Buffett and not order off the menu. There service was HORRIBLE! The manager catered to the people that were dressed in suits to make sure they had everything they needed. By the time we got our food it was cold!! Wasn't even asked if we needed anything from our server. Then when checking out from the hotel we had to wait 25 minutes to get our car that was Valet parked!!! We had to pay $29 a day to valet park with horrible service?? Won't be returning.

25/08/13 | Link | Rating: 1.0
63. Michael C.
I preface this review with the acknowledgment that I am a complete pain the ass when if comes to hotels. After 30 years of traveling much of it for business, I am demanding and unrelenting in my expectations of what a hotel should provide.

This is a very well designed hotel. However, room temperature controls are simply awful. The rooms feel stuffy especially at night. The constant music which has a pounding quality to it in the lobby and restaurant is distracting.

On the positive side, the health club is great; clean, excellent equipment and easily accessible. The hotel staff is well trained, friendly and knowledgeable. WiFi coverage is good and easy to access. The bar has a nice atmosphere with a staff that pours a good drink (unlike the drones that pour at airport bars).

Good location if you are doing sales calls in the area

14/06/09 | Link | Rating: 3.0
64. Emily L.
Unprofessional staff. I was here as part of a conference group - this was the conference hotel, and we had all our meals here.  I wasn't staying here because I live locally.  I am a nursing mother. The morning of the conference, I called the hotel asking if there was any location that I can pump 2-3 times a day, for 15 minutes. It didn't matter where I did it, I just needed a power outlet and some sort of privacy. It can be anywhere. The lady over the phone asked the manager and told me that they can accomodate me in a room if one was available at the time. All I had to do was to check in at the front desk and give them my ID.

When I arrived, I went to the front desk and told them of my situation. The long haired asian girl in front was rude and told me that there are rooms available but would need to pay to use it. I repeatedly told her what was agreed upon in the morning call. She ignored me and offered the bell man to escort me to the locker room downstairs. The bell man refused to escort me insisting that customers are not allowed downstairs. I repeatedly told her my conversation with the front desk that morning. She did not attempt to even ask around and find out where the disconnect was. She treated me like I was a lying B##$#% trying to leach a room from the Marriott.  I asked to speak to a manager who was assisting someone  else. I waited for him for10 min and finally she said she will escort me to a room.  Ten minutes into my pumping, the phone rang and she asked "ma'am, are you done with the room?" I jetted out of the room in tears.

I have never felt so degraded - so disrespected by any hotel in my life. It's hard enough being a nursing mother trying to attend a conference full day. I am a working professional - I do not intend to leach anything off of anyone. If something couldn't be accomodated, I would have found other means at the conference center or bought equipment to pump in my car. The staff here had no intention of helping me or figuring out where the disconnect was. And though I was not a direct customer of theirs-  I was part of a larger group, using their facilities as part of the conference. And they definitely did not deliver the amount of respect any joe smoe deserves.

24/09/13 | Link | Rating: 1.0
65. Kathleen V.
This visit has been a bit of a dichotomy.  I wanted to like this hotel but some things have really irked me.

Pros:
- Great location, centrally located San Jose area with easy freeway access
- Easy walking distance to rail and restaurants
- The gift shop has everything you could imagine
- Modern hotel with clean rooms
- Most of the staff was very nice

Cons:
- Elite recognition needs some work - I booked my room first among my coworkers and was first to check in, they were upgraded without asking and I was not (all platinum and I am the most frequent traveler of the group).  After I found this out, I was a little ticked and called to complain and was told there were none for me without any apology for their oversight.
- I had called early morning before my late afternoon check-in to verify that I was in a room with a king bed and refrigerator.  When I arrived this had turned into a room with two doubles and the front desk clerk tried to tell me I did not request the fridge.
- The valet takes a very long time to pull cars up.  There were multiple times I called down for my car and it took more than 15 minutes to retreive it.
- The crowd that hangs out at the bar at night is less than desirable.  The last thing I want when traveling for business is to be constantly hit on.

22/08/12 | Link | Rating: 2.0
66. Jeff F.
I'd recommend the property, but may check out the Hilton next time:
Pros
-perfect hotel for conferences
-good concierge lounge with a outdoor Patio on 26
-exceptional service (front desk, bellmen, etc..)
Cons
-wired connection in the room was .75Mb/s down and .71Mb/s up
-gym sucks and is more worthy of an old Courtyard

13/08/09 | Link | Rating: 3.0
67. Justin R.
Stayed here for Fanime this year and what more can I say but this is an awesome hotel.  Sure, it's a step down from the JW Marriott, but it's still a very good hotel and for a ridiculously cheap rate considering its close proximity to numerous restaurants and oh yeah, it's attached to the convention center.  Friendly staff, comfortable rooms, great location.  Definitely staying here next Fanime!

29/10/12 | Link | Rating: 4.0
68. JM D.
Would have given four stars, but the smell! Too much if a good thing. We are not in Vegas people! There is no smoke to mask, so what's the deal? The elevators take a long time, so again you will be reminded of your trips to Vegas, and will need to leave the room with time to spare. It is part of the convention center, so you will be surrounded by the other convention goers, and will not have much of a break from the thrilling exhibits, etc. (I hate networking). However, the location is very convenient, and you can walk everywhere. Go to the art museum just down the street (through the "park".) The front desk, room service, and housekeepers were very, very nice.

04/12/12 | Link | Rating: 4.0
69. Cherry M.
I stayed at the San Jose Marriott almost every week for about 1.5 years with my final stay being the end of January this year.

I also occasionally stayed at the nearby Crowne Plaza and Fairmont hotels, and a few of my friends stayed at the Hilton. A couple of them did switch to the Marriott, however, and here's why they switched and why the Marriott is my first choice for a business hotel in SJ:

- The concierge lounge is accessible 24 hours. Not all hotels have a concierge lounge much less allow you to access it after-hours, but since this one did, I was able to grab bottled-water and late-night snacks when I often burned the midnight oil.

- The fitness center is larger and more equipped than those in nearby hotels. They have treadmills with individual TVs, elliptical machines, stationary and recumbent bikes, free weights and benches, medicine balls, yoga balls, and a variety of multi-station/exercise machines. Plus, the pool and hot tub are open until late.

- The hotel lobby and guest rooms are bright, modern, and clean. Since I travel weekly, I like my "home away from home" to be pleasant. I don't like dark hallways, out-dated rooms, or musty lobbies. Who does?

- Big screen TV with lots of channels. Sometimes it's just cool to plug the laptop into the big screen and work. Also, I'm a fan of the CW and USA networks and the other hotels just don't have those. :)

These are just a few highlights of why I kept going back to the Marriott, but the rating is only 4 stars because there were a few weeks where I couldn't get my business rate since they were booked to capacity. The rep I worked with asked me to "play it by ear". Honestly, being a regular visitor and platinum elite member, I felt they could have worked it out and given me a room those weeks.

But the overall experience was still grand and here's a shout-out to the few folks who really made me feel at home every week.

Thanks Benji, Jesse, Scott, Tess, and the rest of the gang whose names I'm sorry I don't know. Keep up the fabulous work. Your smiles and name-basis greetings definitely make a difference. :)

13/03/11 | Link | Rating: 4.0
70. Harold F.
We were extremely happy with our recent stay and this is our new downtown SJ hotel for events.  I stayed for two nights with my son while he was in town for a school band event.  We were so impressed. By the service and found. The hotel to be very clean and well maintained, plus I liked the modern lobby.  We also got a good price on Expedia, and they comp'd our Internet.  

Here's what was so great.  I got a bad cold, and ended up having to spend lots of time in the room, and we had to rely on room service more than  we usually would.  The front desk staff was prompt and helpful and accommodated all of our needs.  Valet was pricey, but with our good room rate, the total seemed ok for downtown.  I left something in my car and the valet kindly and quickly ran to the garage and got it for me.  In my cold-induced haze, when we checked out, I left my son's shoes with expensive orthotic inserts in the room.  When I called the next day, staff quickly located the shoes and arranged to have them mailed to me at no cost.  Everyone I dealt with was sympathetic and prompt.

We had 3 different staff people come to the room with room service, and each was very polite and professional.  Our only knock was that for the price (high), the room service food was no better than average.  My son's burger came on a bun that was greasy, the toast on my club sandwich was overlooked, etc.  but that was the only blemish on an otherwise very satisfactory stay.  Oh, and there is a Starbucks in the lobby!

One word on arrival - if you are coming from the freeway, as you turn onto Market, it is hard to see any signage for the hotel - you just need to know it is the second driveway you come to as you come around the corner.

14/01/13 | Link | Rating: 4.0
71. Neal E.
Another Marriott - this time the San Jose Marriott.

One the one hand - the hotel is nice - the rooms are clean, the bathrooms in particular in our room was well maintained - not even a hint of mildew stains in the caulking and grout in the shower.

In comparison to a recent stay at another Marriott just down the road from here (the Santa Clara Marriott), the room was a bit larger and the bathroom was about 3 times larger - which was nice. However, the TV was the older analog style, CRT behemoth - instead of the nice flat panel plasma HD TVs - such as the ones at the Santa Clara Marriott.

The hotel has a convenience store/coffee bar called the "Corner Market Kitchen." You can get coffee, espresso, tea, bottled water, soda, soup, sandwiches - as well as convenience store items: books, magazine, toiletries and so on.

There is also a full service bar and dining room - named the "Arcadia." They position themselves as a steakhouse - which may be a bit of a misnomer. The Arcadia is a bit overpriced for what it is - more on that in an individual review...

On the other hand - the hotel is most definitely lacking in a low/medium priced bar/restaurant - the Santa Clara Marriott had such an offering in the form of "Character's Sports Bar."

The hotel conference rooms are spacious and well appointed. The hotel staff was among the friendliest I've ever encountered. Everyone was constantly smiling, saying hello to you, and looking to assist you whenever possible.

The hotel offers ethernet broadband internet access in the rooms - I used it once - it was very fast. Down in the hotel lobby - there is a kiosk (a Windows-based PC) that allows you to print your boarding pass for most airlines - although my airline - Virgin America - was not part of the airline options.

The hotel had put an erroneous charge on my hotel bill at checkout - there was no problem getting them to remove the charge.

If the hotel had a medium priced bar/restaurant offering, and flat screen HD TVs in the rooms - I would have given them a 5 star rating.

Definitely a nice hotel!

27/10/07 | Link | Rating: 4.0
72. Christine P.
Worked with the Marriott for a block rate of rooms for our wedding guests.  It was absolutely painless and simple -- and they don't make you commit for any rooms that aren't used up and the booking process is so simple for our guests.  

I only wished their bar stayed open longer since our guests ended up there afterwards (our venue was at another location downtown). However, they did stay open an extra hour to accommodate everyone.  The minus one star is for the lack of wifi (other than in the lobby) which made it more pricey to work on last minute wedding prep/messages.

We ended up staying in their Jr. Suite as well and they had a bottle of Champagne and chocolate strawberries for us when we returned.  It was a fantastic end to a wonderful time.  We woke up the next day to a beautiful sunny view of San Jose and went downstairs for breakfast at Arcadia.  Yum!!

There was a little hiccup with the parking situation -- our parking had been billed to my husband's uncle.  They were gracious and took care of the situation promptly.

07/12/11 | Link | Rating: 4.0
73. Eric L.
This hotel does not deliver the goods for the price.  If they charged $79-89 a night, I would gladly give them 4 stars.  For $179 a night this just was not worth the money at all.  First and foremost, I am staying in the heart of Silicon Valley.  Is it really necessary to charge $13 a night for in-room internet access?  I have stayed in hotels for $50 a night with free internet.  When you arrive at your room and realize they charge for internet, it starts the whole stay off on a bad foot.  Second, the hot tub was broken.  Third, the hotel is directly under the flight line for the airport, so you are going to hear landing planes up until around midnight.  Fourth, the service was lack-luster.  Doormen were not around to open doors and the glass in the bathroom was poorly washed.  Fifth, there is no in-room mini-bar or fridge, which is something I expect at this price point.  Sixth, I requested a high-floor, but my request was not accommodated.  And finally, a hotel staff member  advised that I could park my car in a particular parking lot overnight, when you can't.  (I have the ticket to prove it.)  That last one is really my own fault for trusting a stranger instead of my instinct, so I won't hold it against Marriott too much.  Regardless, this hotel charges its guests far too much money compared to the level of service they provide.  

Next San Jose convention, I will go with the Sainte Claire instead.  I went to three events in that hotel.  The facilities felt more elegant than the Marriott.  Every time I entered, the doorman opened the door and greeted me.  I felt more welcome here and I wasn't even staying there.

12/10/13 | Link | Rating: 2.0
74. Maine C.
My wife and I stayed at the Marriott for a second visit and we found the service just as excellent as the first time.  You can find some great deals on the rooms. Make sure to get the valet package to avoid paying $30/day extra.

08/10/13 | Link | Rating: 5.0
75. Nicole W.
Well appointed rooms, great gym facility, beautiful lobby, expensive daily valet, good happy hour at martini bar, no fridge in rooms

We had a event in San Jose and used the Marriott as our official hotel. The staff that helped up set up the rooms and bus transportation for our people were very helpful and responsive!

The rooms were clean and well kept up. The bathroom is weird with a side sliding door. The TV's are pretty big.
The elevators were quick - which was a pleasant surprise for a 26 story building.
The gym was great - 3 ellipticals, 4 treadmills,  a couple bikes, weight machines, medicine balls, exercise balls, and fresh fruit.

The location is close to just about everything - right next to the convention center, VTA is right out front, and within moments of all yummy restaurants!
Valet was pretty good - as long as you called for your call long before you needed it. Once it was there, they were very helpful with your luggage and getting you in and out of your car!
Operator was amazingly polite and helpful. Every time i called, which was a lot over my 7 days and sometimes within a couple minutes of each call, they were super polite and always put my call to where it needed to be.

The price without a discount is pretty expensive and i can say that i probably would not pay full price, since the hotel across the street is 139 a night on average!

13/03/10 | Link | Rating: 4.0
76. Cathi L.
I must say that I was pleasantly surprised with this hotel. I recently stayed here for a work related function. My room was booked for two nights. When I checked in, I was told that they had over booked the hotel and they did not have a room for me for the first night of my stay.  A potential problem was expertly resolved.  I was given a room for the night at the Hilton, which was directly next door free of charge and they validated my parking as well.  Things worked out well, as the room at the Hilton was lovely and the bed was very comfortable. I felt satisfied with the way things worked out.

The next day when I checked in at the Marriott, I was informed that my room was upgraded to a junior suit and that I could have access to the concierge lounge for free appetizers that evening and breakfast in the morning. Awesome!  The staff was very polite and made every effort to make up for my inconvenience.

Thank you Marriott Hotel for a pleasant stay. I appreciate the good customer service. Yes, a mistake was made, but every effort was made to right it and I feel that you did.

06/09/12 | Link | Rating: 4.0
77. Jamie B.
Very standard Marriott and conference hotel but really friendly staff, especially in banquets.  I'd have to say they really like their jobs.  Ask for a high floor because you can hear the traffic at any floor but hopefully less on a high floor.  When I say conference hotel, I also mean expensive, but again that is standard so keep that in mind.  Pretty tasty food and the Tanq is cool.

22/05/13 | Link | Rating: 4.0
78. Susan L.
Booked a room here with the boyfriend for our anniversary weekend. I was very impressed by the looks of the place. Very modern and clean looking.

Your only options for parking is to either valet it for $26 or park across the street for $18 a day. The Jazz Festival was going on so we were pretty much forced to valet it.

We got the deluxe king bedroom. Which was pretty much a standard room. King sized bed, desk, tv, bathroom, and chair w/ foot rest.

There's a nice sized pool that's 3 ft. deep all around and a hot tub right next to it. I liked that when you came out to the pool there were towels rolled neatly on each lounge chair for whomever was going to occupy it. There are also designated smoking areas there, which were basically wherever the trash can/ash trays were.

I really liked that the Marriott also was able to meet the requests that I was allowed to make. Extra pillows and early check-in! =) Unfortunately they don't do a late check-out for you. Which would have been nice, because I wanted to hangout at the pool a little longer before we had to leave.

Customer service was awesome and they also were able to hold our bags for us for a bit after we checked-out so we could go and have lunch downtown.

Mine 1 star for lack of a pot for the coffee maker and failing to drain out the nasty water that was inside from whoever previously used it.

15/08/11 | Link | Rating: 3.0
79. Karen K.
While I still give the hotel a great rating, I need to update on the Internet.  I emailed the hotel expressing my dissatisfaction at having to pay $12.95/day for Internet when we were already paying a healthy rate for the room.  BTW the room rate was $304/day plus about $35 in taxes.  I received a very polite response stating that my room rate was inclusive of the Internet and had I clicked to sign up for the service I would not have been charged. I received an apology saying the desk clerk should've notified us on checkin. If I was upset before you can imagine how upset I am now.  I probably should've known to inquire but suggested that information hours have been posted somewhere in the room.

12/11/13 | Link | Rating: 4.0
80. Janet O.
This review is for their bar only.

Came here after eating at Paolo's downtown. It was a good night. There was a bunch of biz people celebrating something.

The setting was pretty standard and the light was pretty conducive to bar atmosphere. The drinks are stiff. I had a couple of my usual G&T. I also had a Martini. Servers were attentive and cool.

17/11/09 | Link | Rating: 5.0
81. Aaron L.
Overall the place is nice...

Good gym
Very clean and updated rooms
Very friendly staff
Nice large 'rain drops' style shower heads, not the crappy commercial ones the other Marriotts have - they suck.
The concierge lounge (for those with status) is one of the best I've been too... and the best at any the Marriotts I've been to.
Rooms are large and layout is done well, event the bathroom which is usually cramped in most places but not here.

3 stars, not 4 because...
it is ONLY valet parking - at $25/day
the restaurant 'Arcadia' is really not that great and too expensive IMO
the room rate is a bit high for the fact that you pay extra for parking and the rooms are pretty standard... not luxury.

15/09/10 | Link | Rating: 3.0
82. Liane J.
I have stayed at this Marriott many many times and felt I could have the best experience this time again (but), what is that smell as you walk in the Lobby area overwhelming and (reminds me of a funeral home) smell of strong orange blossoms.  I asked upon arrival at the desk, and then again, the next morning when I went and got my coffee in the Lobby cafe', and I was told the same thing, "it's the new fragrance and lotion smell of oranges..."; are you kidding me?  I kept sneezing when i went to have a drink at TanQ the bar over beyond the Lobby area, and every time we went down to the Lobby to exit the hotel, sneezing again.  If you have allergies or respiratory issues, this is not the time to stop by the Marriott San Jose, you will encounter orange blossoms overwhelming to your senses -- not good.  I will stay in my room for the night. Bad experience this time.

31/12/12 | Link | Rating: 2.0
83. Kevin D.
Spoke with Christian Milan the regional sales manager of  Marriott over the phone. Really great guy, was very patient, friendly, and helpful. Its too bad the budget I am working with isn't sufficient for the hotel. Hoping to work together again someday and plan an event at one of the Marriott hotels here in the bay area.

16/01/14 | Link | Rating: 5.0
84. Brandon C.
Came here for a "staycation." Much like all the Marriotts I have stayed at, the staff is friendly and accommodating. The room was nice, clean and comfortable.

The location is great and right in downtown. You can park the car and walk anywhere for food or fun. I'd recommend it to anyone coming in town.

17/02/11 | Link | Rating: 3.0
85. Rachel H.
This hotel is faaab! I have some useful tips for you to experience full enjoyment:

-It costs nearly twice as much to get a room with a San Jose/Silicon Valley view. If you forgo the view, but ask for a room on a high floor, you will have a a much more reasonably priced room with a view of some lovely mountains off the in distance. Apparently this isn't considered a good view by the hotel, sooo yeah!
-When booking your room, get the package that includes valet parking. This makes it so the valet parking is bundled with your room and only costs you $15 rather than $26 dollars per night. We only stayed one night, so I'm not sure what the cost is over a period of several nights. Either way, it's a better deal to include the parking from the beginning.

I was initially bummed that I couldn't get a room at the Doubletree, which is where the event we were attending was held. However, this hotel is much nicer than Doubletree.. the only thing Doubletree has that this place doesn't is balconies, so if you're a smoker you might want to opt for there rather than here.

You can always tell a good hotel by its carpet, and this one has some nice, clean carpet. The beds are king size in the single bed rooms, so prepare to sleep on a glorious cloud of comfort, not too soft and not too firm, juuuust right.

The bathroom was very clean and inviting. I got up early to enjoy a bath and found the hot/cold water to be easily operable. The bath products were lemon-ginger scented, mmm! I looked for a hair dryer and didn't find it.. until later, when I realized it was in the closet! D'oh.

The customer service was professional and prompt. I'm used to getting the cold shoulder at a lot of places because of my young face. I was treated with respect here, they held doors for me and everything! I wish I had time to order room service because it looked AWESOME. Pricey, yes, but what do you expect? It's room service!

20/02/12 | Link | Rating: 5.0
86. Fancypants X.
Unless there's something particularly spectacular about a chain hotel, I usually won't review them. The San Jose Marriott (connected to the SJ Convention Center) does a lot of things right (accommodating staff, fluffy pillows, comfy bed, well kept common areas, a view of the downtown area & awesome restaurants) but they excel in one area that is so important to me: comfortable pool and hot tub temperatures!

At other hotels, the thought of stepping into a frigid pool makes me wince & boiling myself in the hot tub is not my idea of relaxing. At the SJ Marriott, they've made it so it's comfortable to sit & relax for hours without worrying about frost bite or third degree burns! They picked up on the little nuance of turning the pool temp up & turning the hot tub temp down just a notch. They enhanced my "staycation" experience so much that I'm giving them five stars.

Sidenote: While we were in the pool, we noticed planes flying overhead constantly which was very cool. But once in the room, we couldn't hear them at all. The Marriott's got some great noise canceling windows.

29/06/10 | Link | Rating: 5.0
87. Monica F.
I was here last night for a runway show hosted by Helium Magazine...
Being that I do hate downtown parking... I took advantage of their vallet parking.
I was welcomed and greeted by the valet person and even offered if i needed help with my bags. (bag of shoes)... How sweet is that?

Off i went to get my hair and make-up down in one of the ballrooms they have (pretty luxurious space by the way)...and came back down to get some air..aka...smoke. I realized i left my pack in the car. DAMN IT. and i desperately needed one. (smoking is bad for your health. please don't smoke, people --not to mention, expensive...I'm quitting slowly). I asked one of the valet associates if it's possible to get to my car so i could get my pack. And pssssh. they said it's no big deal...so one of them ran down to the basement parking and handed me my pack.

If you're a smoker. you'd understand what a relief that was.

09/10/10 | Link | Rating: 5.0
88. Joseph M.
Its hotel.
They have decent beds.
Good pillows.
Room Service but only until 11pm.  
Close proximity to downtown SJ.
Close to restaurants.
Bar in the hotel.
On demand TV/Movies.

08/07/12 | Link | Rating: 3.0
89. C R.
One recent visit I stayed here because it was closer to my meetings instead of the east Fremont Marriott. Nice place, room was clean, bathroom as well. No real complaints, I liked the bar. There is no  free WIFi, no big deal, I bring my own 4G.

They brought me extra towels and a pillow right away. The sheets were soft and bed comfy. Not a bad place to stay if you are in town.

25/01/12 | Link | Rating: 4.0
90. Molly N.
Sister-in-law who works for Marriott hooked us up with a 22nd floor room for our wedding night, and it was awesome! We pretty much showed up and passed out, but once we woke up in the morning, we admired the gorgeous view from up high - as San Jose natives and residents, it was really nice to see the downtown area from above for the first time! It was a memorable thing to wake up to on our first morning as a married couple! The room was luxiorious, the bed incredibly comfortable, and the bathroom spacious and beautiful. All in all we had a wonderful time and I appreciated how accomodating the hotel staff with my sister-in-law's requests. Thank you, San Jose Marriott! Thank you for helping us put the Marr(y) in Marriot :) He he he.

03/07/13 | Link | Rating: 5.0
91. Eric T.
I stayed here the first night I moved to San Jose from Las Vegas. It is quite a decent place, the location is good you will find variety of stores surrounding the hotel. Though I was expecting a better service for the price I paid.

I had a great view of san jose from my room window.

07/02/12 | Link | Rating: 3.0
92. Ebony K.
It is a very nice hotel that is right next to the convention center, which makes it very convenient. The staff were friendly it is is within walking distance to some nice restaurants and shops. All in all, if I had to stay there again, I would in a heart beat.

25/04/12 | Link | Rating: 4.0
93. Lorrie M.
Generally speaking, Marriotts are not bad chain hotels. They usually have a nice, clean room, reasonably comfortable beds, ok showers and always, always a pool and a gym.

This one, of course then, is no different. The rooms are nice, they're actually quite a lot bigger than I expected them to be and not too shabby if you wanted to fit a party in here ... not that I would advise such a thing! Hotel has a noise policy and they will come by knocking if you create a stampede in your room.

The TV is a bit outdated, at least in the one I was in but this was a few years ago so perhaps they have finally upgraded to LCDs. I don't dislike this hotel, and I think a few years ago I would have been raving in a five star review, but to truly enjoy and travel in an area, I feel like one needs to experience some departure from the standard.

This is very much the standard, so stay if you find a cheap deal, otherwise the parking $$ makes it hard to justify if you can find a boutique hotel elsewhere.

17/02/11 | Link | Rating: 3.0
94. Y Z.
DISCLAIMER: This review is just for the front desk's customer service as I didn't actually stay overnight.

I only came to the hotel for an all-day seminar that was hosted in one of their conference rooms, but the customer service at the front desk is AMAZING! Not only do they have a bottomless basket of fresh oranges for clients' taking but they also have fragrant hand lotion for the weary traveler. People who regularly live in hotels instead of at home might not be impressed but I loved it!

Also, my smartphone ran out of batteries about halfway through the morning, and I desperately needed to charge it. On a whim, I went to the front desk to ask if I could borrow a charger for the day. The lady quickly rummaged through a drawer of wires and found the right charger for my phone. She then asked me for my room number so they could charge me for the charger if I forgot to bring it back. When I told her I wasn't actually a guest at the hotel, I was ready for her to give me the death stare. However, she smiled, leaned in and whispered, "I won't tell if you won't."

NICEST. LADY. EVER.

17/10/13 | Link | Rating: 5.0
95. Dani C.
Oh Marriott, I will never leave you for another hotel whenever Fanime rolls around even if the elevators have a habit of breaking every year.....

I stayed at the SJ Marriott for 4 nights during FanimeCon, a major anime convention that happens every year during the Memorial Day Weekend. I've stayed here three times, this year, 2010, and 2008 during Fanime and I must say, I really enjoyed this hotel for the most part.

Pros:

The room: My room had a king-sized bed that could easily fit three people with still space in between. It was very clean and I had a lot of space to move around in. There was a desk where you could put your stuff on, a flat screen TV with quite a few channels (including Cartoon Network! Anime con + Toonami = YAY!)

Front Desk: Very friendly and I got all my things sorted out very smoothly including check in and check out. No problems there. However, there's one tiny issue. I was sharing a room with someone and she needed an extra blanket so we called the front desk to get someone to bring an extra blanket for us. However, we needed to leave soon so we asked the front desk to let whoever was bringing the blanket to leave it on the bed while we were out. When we came back, we still didn't get the blanket and we had to ask again.

Location: The first time I stayed here, I chose the Marriott for the location. It's connected to the Convention Center and that was where most of the events were happening. As well, there are panels that are located in the Marriott itself. Very very convenient. As well, it's only a walking distance to several restaurants and cafes in the area. Also, it's very close to the VTA Light Rail station which I used pretty often while I was in San Jose.

Price: Because this was the Fanime rate, I paid $88/night which is dirt cheap. Definitely worth it.

Cons:

The bathroom: I sadly had a few issues with the bathroom. The bathroom was very noisy, even with everything turned off. I found out I wasn't the only one with a noisy bathroom. Hmm....Also, the bathroom amenities could've been better. The shampoo and conditioner wasn't great at all. For starters the bottles were absolutely tiny and I used the whole thing in one go and I still felt my hair wasn't thoroughly washed, Luckily, one of the housekeepers provided new bottles when they were cleaning the room. Also, the bathroom's door is a sliding door and has no lock.

Elevators: Dear Marriott, during conventions, it's best to fix the elevators right away, ESPECIALLY if the elevators break the day before almost everyone checks out. I'm pretty sure you know by now that whenever Fanime rolls around, the elevators are bound to break. I was one of the unfortunate people who checked out on Monday which was the day in which nearly everyone did the same. Getting down from the 15th with a large suitcase was a nightmare. Even going up and then go down took forever.

Internet: Two years ago, the internet was free in the room. Now it's $9.95 per day. While it's not that expensive, the Sainte Claire, which is across the street from the Marriott, has the internet for free and during Fanime, the room costs $82/night. The Hilton's internet charge is only $5.95 per day.

Overall I had a good stay and will come back when I can.

30/05/12 | Link | Rating: 4.0
96. Michael H.
This was truly a experience in a dichotomy.  

The good:
1. Super modern hotel in the heart of downtown San Jose.  
2. Decent customer service from the staff (for Elite members, they give you your key at  a podium if you have a credit card on file so you can bypass the front desk)
3. Room service was quick, relatively inexpensive and best of all the food was good
4. Concierge floor on 26 has amazing views of the Valley (especially on clear days)
5. If you are attending a convention at the convention center....this is the hotel for you

The not so great (the devil is in the details):
1. Both of the duvets on my beds had rips in the fabric (what the!?)
2. Bedside clock battery was dead so had to check my phone or computer if I needed the time.
3. Grout in the bathroom sink needs to be re-done (was all crumbly and gross looking)
4. Breakfast on the concierge floor was the same every day (can we get a little variety?)
5. Modern setting with ultra lounge attracts a slightly douchie crowd in the evening

Some may say that I'm just being picky but honestly this is supposed to be my home away from home.  With a hotel as new as this one I would expect that they wouldn't be having some of these smaller issues that are happening.  All in all an OK experience but for the cost, I'll probably look around for a different hotel next time.

31/05/12 | Link | Rating: 3.0
97. Jonny C.
Extremely displeased with the customer service. The staff were very inappropriate and aggressive toward my whole party. My group was asked to leave the gym due to the number of people in the gym just because we were "teens" and not adults. However, this was not the main problem. The issue was the manager's attitude toward us. He explicitly yelled at my party to leave and even demanded another member inside the gym to "get out" because of his "weird facial expression". Definitely would not recommend anyone to stay here. There are many other hotel options within walking distance.

04/01/14 | Link | Rating: 1.0
98. Mary F.
I've stayed here twice so far. The first time, I got upgraded to a bigger room with a corner view which was AWESOME! The concierge lounge was closed for the weekend, but they gave us free breakfasts in the restaurant instead. Breakfast was good, but they were understaffed for a Sunday morning.
I booked my second stay here during the week and was able to make use of the concierge lounge for dinner and breakfast. There was a large assortment of food which was nice as I wasn't trying to eat 'crap' food. Their bar is also very nice and the drinks were good. The room was clean and quiet which I always appreciate, especially when a hotel is downtown. My room overlooked the park and some construction and I couldn't hear any of it.
Valet is about $26 a night, but there's a parking garage next door for $19 a night. Not sure about the garage's in and out privileges, so I figured, for the extra $7, I might as well.
I really enjoy this Marriott and anytime I'm in the area, I will definitely try to stay here.

11/10/13 | Link | Rating: 5.0
99. In LA ..
Eh. I'd give it 3.5 stars but the restaurant Arcadia sucked and as a hotel, they have an obligation to provide a decent restaurant to tired travelers.  I'm knocking off another star because San Jose is a douchebag town but I'm adding a half star just because I'm in a good mood tonight.

14/03/14 | Link | Rating: 3.0
100. Ray B.
I used this hotel for some work training while I was in downtown San Jose.  I chose this hotel because it was walking distance to my training facility and had a government employee discount.  This hotel - being in the downtown area - is within walking distance to many nice restaurants and photographic attractions.

Valet parking is pricey ($26/night) but worth it since I didn't have to deal with my car for 5 days.  On my last day of training, I checked out early and they kindly held my bags and car until I was done with training.

The staff were super friendly and helpful.

I didn't use wifi in my room.  I think they charged for it so I didn't try.

15/12/12 | Link | Rating: 4.0
101. Matthew K.
The San Jose Marriott is a great location if you are staying in San Jose for a bit. It's location is hard to beat. Walking distance from a late night restaurant (Original Joe's) and a late night prohibition era style bar (singlebarrel). The Marriott itself is also connected to a solid restaurant (Arcadia) and bar (Tanq) as well.

The hotel is 26 stories and the rooms are what you would expect from the Marriott, nothing that will knock your socks off but you won't have anything to complain about. If you get a room on the higher levels you have a great view of the city.

The gym, pool, and spa are all located on floor three and are all pretty nice, I started my days off in the spa and pool and the only thing that stunk was that planes constantly fly over about every five minutes.

Not that I was complaining because I don't go on vacation to use the internet but I could see it being problematic if you are on a business trip, the internet doesn't only cost money, it's about 10 bucks a night. Kind of lame considering we're in the year 2012.

Overall, if you are familiar with Marriott's, this is one of the nicer Marriott's that I have been to and you will find everything you need in an arms grasp.

09/08/12 | Link | Rating: 4.0
102. Chrystell S.
What I liked about this place is that they have a Marriott Elite Loyalty Ambassador for elite members checking in between 2pm and 10pm.  You basically walk up to the person, show your ID, and they hand you your room keys.  The credit card on file when you booked your reservation is charged and check-in is like seconds!!!

I also like that they looked at my profile and provided the extra towels, pillows, and refrigerator.  The staff were all extremely nice and courteous.  The rooms are well maintained which is good since this is an older hotel.

There is free wifi in the lobby but not free in the guest rooms.  In today's age, that should be an automatic amenity.  The room also had a tendency to smell stuffy.  You can't open the windows so the only ventilation is the AC.  Sigh.

Valet is the ONLY option for parking at this hotel.  It's $26 per night with in and out privileges.  Ouch.

Overall a very decent place to stay especially when attending a conference at the convention center next door.

11/08/11 | Link | Rating: 4.0
103. Andy R.
They called us a day after we checked out and told us that their engineering team investigated the problem and found that it was a mistake on their end. They took out the extra $500+ charge from the bill.

Glad they have an efficient engineering team. Their front desk/customer service team could use a bit more training though.

29/05/13 | Link | Rating: 3.0
104. Pier H.
Very nice hotel!

I stayed here for a couple of nights.  Long story short, everything is beautiful and very clean.  The rooms looked to be newly remodeled, and the lobby is large and inviting.  My only con is kind of a big one...parking is $26 bucks a day.  There are very parking options in the area which cost less than that.  One city lot costs $7 bucks a day to park in, but the day expires at 6am no matter what time you pay...bad deal.

Next time I'm in San Jose I will return, but not with a rental car.

24/12/11 | Link | Rating: 3.0
105. Michael W.
Good service actually

26/12/12 | Link | Rating: 3.0
106. T S.
Not the best place for Platinum Business Travelers or any business traveler with "Marriott Experience". $300 for a weekday night. $26 for parking, worst lounge I have seen in all the Marriott's I have visited, both in the US and International. Both from the design perspective and food/drinks served. Breakfast is the fluffed eggs and a huge pile of greasy bacon.
I just hope an exec see's this and comes and tries out the lounge for themselves. Very, very disappointed.

Why 2 star you ask.. close to some very good restaurants and since I was having back to back dinner meetings here, it worked. Dont think I will be back. Check out Santa Clara Marriott if you can for the best business hotel experience.

19/09/12 | Link | Rating: 2.0
107. Hoa T.
Your basic downtown Marriott.  Valet is an arm and a leg.  Then again it is downtown.  Service was good, nothing spectacular.  The layout of my room was a little bit awkward.  The desk and chair were in a separate area which didn't work because it was blocked off by a random half wall.

The restaurant bar, Tanq has a nice happy hour and I had a pretty good cobb salad there.

04/10/12 | Link | Rating: 3.0
108. Rose F.
I love how they hold conferences.  The service are good and attentive,  their mexican catered food was awesome!  All the setup and the timing was really great...  Just the parking I am complaining about!  Too expensive and too crowded to do the valet specially on special occassion.

02/10/13 | Link | Rating: 4.0
109. Don N.
We came here in May for the Big Wow Comic Fest (which was a great event by the way). I don't know what happened to this well-reviewed location but it is a blemish to the Marriott brand. First, let me at least give credit where it's due. The valet guys and bellhops provided courteous, friendly service. The same cannot be said of the front desk. We arrived for a late check-in (which we noted would be the case) and were exhausted after having waited over an hour on highway 152 for authorities to clear a semi-truck accident. We expected a warm front desk greeting but instead watched one clerk providing service to a client while another stared blankly at his computer screen. After about five minutes, the busy clerk had to prompt her indifferent colleague to provide service. Amazing how some people are out of work while people like this are somehow gainfully employed. The clerk then checked us in and handed us the room keys. We went up to the room to find someone had left some used socks in the closet and a rather unpleasant bathroom. We tried calling the front desk, but the phone in the room had no dial tone: just static. My wife had to go all the way back down to the front desk to report this. The same, wonderfully indifferent gentlemen then offered a different room.

My wife then went to the room to find that it was preoccupied and had a privacy card in its slot. What is going on here people?! My wife went down again while I wondered if they would consider sending a bellhop to help us with our luggage. Third time was the charm, although it seemed that the indifferent front desk clerk was now exasperated. Clearly customer service must have been lacking during any employee training.

By the way, the "proudly" served Starbucks at their lobby store is watered down. I suggest you walk two blocks to the actual Starbucks on Second street.

07/08/13 | Link | Rating: 2.0
110. S J.
pretty comfy king sized bed, great pillows, clean tub, decent hotel bar, friendly staff, and a good selection of meeting rooms.

biggest complaint is lack of affordable parking. you have to either park in the convention center lot for $20/day or valet for $29. they say u can park at the meters for free after 6:00, but I wouldn't trust parking my car out there overnight.

09/11/13 | Link | Rating: 4.0
111. Sharon C.
Stayed here for a conference a few weeks ago. I was very happy with the service, from valet to the bell desk to housekeeping, they all did a great job.

The room was very nice, no complaints here and I'm usually one to always nitpick about the beds or bathrooms. Both were great.

My only complaint about the place would be the slow elevators. Whenever the conference ended next door at the convention center, there would be long lines for the elevators (only four) and they took FOREVER!

26/03/13 | Link | Rating: 5.0
112. Anshel S.
This is my favorite hotel in San Jose to stay in. My most recent stay just confirmed this fact. I recently stayed here for a conference at the convention center and they managed to put me in a very nice room and were incredibly accommodating to my needs/desires.

I've been to their restaurant and in-hotel bar, both of which are very nice and convenient late at night or early in the morning. Their restaurant staff were incredibly helpful and understanding of my needs to get in and out quickly and they met those needs perfectly. Could not say enough about their restaurant and bar staff...

What was most interesting, however, was not the incredibly clean and well kept room with a view of San Jose, but rather the service I got AFTER I left.

I accidentally left the hotel without one of my chargers for my tablets. Upon realization ( a day later) I called the hotel who prompty put me in contact with security with whom I spoke with an explained the situation. Within 8 hours I was contacted and notified that they had found my charger and would be shipping it to me  (since I was in San Francisco).

The charger arrived on time, as promised via FedEx and they saved me from having to go buy an incredibly unique charger that would probably cost me $80. I really appreciate the responsiveness and helpfulness of the staff at this hotel during and after my stay. This is without a doubt my favorite hotel in San Jose.

01/04/13 | Link | Rating: 5.0
113. Todd O.
Love this Marriott, great location, mostly great service.  Above average Marriott rooms.  Banquet department is my favorite!  Considering the location, connected to the convention center, its not cheap though.

14/01/13 | Link | Rating: 5.0
114. Paul R.
My short visit was very nice.. Check in out was painless. Concierge lounge was well equipped with some tasty snacks.. Nice quiet room with a view. This was my second visit to this property. I enjoy staying here as it's close to the airport and there are many dining options in the area. I was very happy to be asked if I wanted my car to be ready at a certain time. Yes as I was leaving @430AM.

29/03/13 | Link | Rating: 4.0
115. Danny M.
Stayed here for SMX and honestly was pretty impressed. It was very clean, I did not hear much noise from the street, nor from the hallway and I was fairly close to the elevators for the floor. The view of the convention center was unimpressive, but I think what gives this place a 4 was the cleaning lady that came by at least two fo the days that I was there. She was immaculate even after I had dropped a major bomb in the restroom. One of those ones where you projectile poop so hard that it clings to the porcelain. I did that on two occasions, came back to the room and honestly the toilet sparkled.

It is located near a lot of things, the VTA being one, a bunch of little shops and eateries all within walking distance and even the homeles people wandering around the place were incredibly nice when asking me for change, I almost felt bad not even acknowledging their existence.

If ever I feel the need to head back to San Jose (and lets admit it, San Jose is just the ugly friend that nobody really likes just to hang out with the hot friend - being San Francisco), I would stay there once again.

I would have given it 5 stars if it were not for the lame ass fact that the wifi in room was not free. How the hell can you be a hotel in Silicon Valley and not have free wifi? That is like being in the middle of the desert and charging for tap water.

15/03/13 | Link | Rating: 4.0
116. Christine T.
I've stayed here as well as the Fairmont.  The gym is nice, rooms are clean and the hotel restaurant is outstanding!!  The room was a bit on the smaller side, but that is fine.  Staff was attentive and diligent with any request.  And of course, the location is great.  Central to any San Jose hotspot.

20/04/13 | Link | Rating: 4.0
117. Kristin C.
Stayed here for 3 nights because hotels in San Francisco were just too expensive. We also got a discount because the boyfriends cousin works for Marriott and this was the closest one to SF she could get us.

The room was very clean and for being right over downtown it was surprisingly quiet. even on Fri/sat night when the next street over had lots of clubs going and people walking around. The bed was very very comfortable, bathroom was large and had a nice shower. Each night we returned the bed was made and the room was clean and had fresh towels.

The only downside to our visit was the parking situation, I am from Las Vegas, NV and you don't have to pay for parking there at any of the hotels. They give you 2 choices, either self park for $20 a day in the convention center garage or you can pay $29 a night for them to valet park your car and you have in/out privileges. I have to say, the valet attendants were very courteous and I didn't have to wait more than 10 min to get my car brought to me when I wanted to leave.

All in all I had a good experience and would recommend this hotel to other people. Thank you San Jose Marriott!

28/08/13 | Link | Rating: 4.0
118. P M.
Good location in downtown San Jose.  Close to eateries and shopping.  Upped it from 2 to 3 stars due to the excellent staff.  They were accommodating and provided everything that we asked for during our week stay.  The Jr. Suite we stayed in was clean and spacious.  The king bed was a little too soft for me and ended up with a back ache by the end of the week.  Both pool and hot tub needs a make-over.  However that didn't prevent us from enjoying a daily morning swim.

09/01/14 | Link | Rating: 3.0
119. Katrina T.
Had a great stay at the SJ Marriott. Convenient location and the hotel looks modern. Very nice looking hotel!!! The Suite was so spacious and made me feel like a princess being in it!

The rooms are super clean and new. Beds are comfy and clean clean bedsheets! They have quick elevators and multiple onces as well. Although, the elevators were kind of slow...BUT only because there were tons of people in the hotel since the hotel was hosting a large scale fraternity event.

It is connected to the SJ Convention center. The crappy part is the $26 per day fee for valet parking.

16/04/12 | Link | Rating: 4.0
120. Eli M.
Connected to the convention center it was perfect for the recent body building competition! The weather was iffy so the fact that the rain would ruin competitors tans was kinda scary but because this hotel is connected to the convention center it was perfect.

09/02/14 | Link | Rating: 5.0
121. Andrea D.
The hotel was ok. Pretty clean for the most part. We were disappointed they didn't offer shuttle service to the airport. We got to the hotel late and when we got into bed we were upset to find out that there was a queen sized sheet on a king sized bed. May have even been a full sized sheet. We called for them to bring correct sheets and when the guy came he just handed us the sheet. Nothing like making our own bed in a hotel after traveling for 10 hrs. My husband was really upset.

02/11/14 | Link | Rating: 2.0
122. Jo B.
Never would have expected a room with an amazing view of the city, the mountains, the sunrise, and the late night airplane departures flying on a trajectory straight at / above my 24th floor SE corner room. Clean, quiet, and close to Convention center and Museum of Art. Best of all, close to 280 for a quick get away.

17/10/14 | Link | Rating: 4.0
123. Andrea C.
I went to this San Jose Marriott for an overnight sales meeting.  The hotel and rooms were nicely kept, staff was helpful and friendly and food was delicious!  Elia constantly checked in with our group to see how we were doing and if he could offer assistance.  Thank you for everything, great experience!

28/01/14 | Link | Rating: 5.0
124. Katherine L.
The lady at the front desk who helped me wasn't very kind and I could park my own car, thanks. The room we were in was nice enough and the bed was incredibly comfy. I could not get out of bed for the life of me. Everything was clean, modern, well kept.

It's a little pricey but expected since it's downtown San Jose and within walking distance of everything you'd want (right next to Christmas in the Park!). The shampoo, conditioner, soaps and lotions smelled great (bath & body works ginger and citrus).

My room key also got demagnetized but that was a quick fix. Aside from the rude greeting, and kinda pricey room, everything was great!

28/11/12 | Link | Rating: 4.0
125. Frank K.
Nice stay, great staff, very accomodating.  Here for the Jazz-fest helping one of the Musicians.  They worked with us on a very late check-out and all was well..  
HEY!!!  Downtown San Jose is BACK!!!
You can eat here if you want, it's ALL good, BUT "Original Joes" is a half a block away!!
Good GAWD Pilgrim!!  Now THATS eatin'!!

13/08/13 | Link | Rating: 4.0
126. Helen H.
The good: The best thing about this hotel is its location in downtown. It's walking distance to several places of interest.  
The bad: $26 valet parking only with in/out privileges, no self-parking. Ouch!
The ok: The room was standard, but there wasn't a mini fridge.

16/10/12 | Link | Rating: 4.0
127. Mellanie D.
Booked this hotel thru Priceline trying to grab a good deal. Paid $75/night (really good deal compared to the normal $100ish/night rate) which eventually came out to that in long run with paying for parking [that's what I get for trying to be cheap I guess!]

Wanted to originally give this hotel 4 stars for the 4 star hotel but minus 1 star for having to pay $26/day for valet parking and minus another for having no free wi-fi (I thought we were in Silicon Valley!!!!?!)

Other than that this hotel is walking distance to a lot of restaurants and bars (don't have to worry about driving around, finding parking or driving drunk/buzzed).

Walking into the hotel lobby smells clean, fresh, and like you're at a spa. Check-in was fast and easy. You're greeted by someone in the lobby behind the "Elite Loyalty Ambassador" podium and then are directed to the check in desks. For giving my debit card to hold for incidental charges ($50/night isn't bad at all- I've had others hold $100/night).

24th floors later we are in our room: nice view of downtown, king size bed, small desk with wheeling chair, sofa chair and little round table was perfect for us to eat and talk.

Other tips:
10-15 minutes to wait for your call from valet (be sure you keep an eye out for your car coming, one time our car was there, and no one told us!)
Pool/hot tub closes at 11:00PM
Because it is a high rise building, expect to be on the elevator 2-3 minutes or longer especially if there is an event going on (there was a hockey tournament going on so a lot of the boys went from one floor to the other visiting their teammates/friends-at one point the elevator made 7 stops!)

Overall, clean, easy, and comfy stay if you NEED to be downtown, but I'll book our next weekend/staycation elsewhere.

25/10/11 | Link | Rating: 2.0
128. Nick At A.
better off sleeping in the car, get cramps, and waking up to find yourself with a parking ticket

11/08/14 | Link | Rating: 1.0
129. Deepak B.
Really liked the service of this hotel. The staff from beginning to end was exceptional. The breakfast buffet puts water in my mouth. I dream about the omelets.

12/11/14 | Link | Rating: 4.0
130. Tiffanie H.
When my husband and I  checked in on Friday night we were a little tours from our drive and working all day. The woman that checked us in was so wonderful. She was fast, welcoming, efficient and had a great smile. I wish every hotel front desk person was just like her. I only wish I could have got her name to tell someone or write it in my post. The hotel was clean, central and we would stay here again.

23/02/14 | Link | Rating: 5.0
131. Karl D.
I expected more.  Rooms are pretty nice and modern, but the service was lacking.  I had 2 rooms that I booked and only one was ready at check-in.  I was told by the front desk agent that he would check the other room and bring the keys up to me when the room was ready (the room was supposedly already clean, just needed to be inspected).  About an hour and a half passes by and I still received nothing.  I called the "at your service" person on the telephone and they said that the room was still not clean...another hour passes....I call back and they said that the room is now ready, but that the front desk still needed to swipe my card for the room, which was why I was not getting a key sent up to my room.  I make my way back down to the front desk and speak to the same guy that checked me in.  I told him the story and he said "no, I already swiped your card" and gave me the 2nd room key, finally.  This was probably around 545pm and I had dinner reservations at 6pm.  545pm and my room wasn't ready.  Check-in is at 3pm right???  2 and half hours after the check in time and I still didn't have my keys, and the room was ready, but keys were not sent up as promised.  Since this stay, I've stayed at the Hilton on the other side of the San Jose Convention Center twice.  Much better, consistent service, and the rooms are actually a tad bit nicer and set up better for business travelers in terms of outlets, etc.  So if you have a choice, choose Hilton.

29/09/14 | Link | Rating: 3.0
132. Merlyn P.
Called this branch several times and emailed still no response. I guess they don't need wedding business lol

26/07/14 | Link | Rating: 1.0
133. Lisa N.
Very nice location and beautiful clean rooms and nice bathroom too. Small pool though. Wish the pool was larger. The hot tub was also broke and wasn't blowing out pressure air, which sucked. IT's in prime downtown location and during christmas time has the nicest view of Christmas in the Park.. I would definitely stay here again and the staff are very accommodating.

05/11/13 | Link | Rating: 4.0
134. Jay N.
The bed and room is pretty nicely sized for being a base Marriott hotel.  The location is also good for being downtown and next to the convention center as well as restaurants and other nightlife.  The lobby is quite big and has nice amenities such as an in-house Starbucks and sundries shop along with an online concierge near the elevators.

My main gripes with this hotel are with the club atmosphere on the weekend evenings and the limited services.  Although many of these people are guests of the hotel, there seemed to be a lot of people who weren't, so they were loitering in the lobby and making it difficult for guests and families to get to the elevator banks near the restaurants and front entrance.  I have Marriott status and since the concierge lounge is closed, they offered 750 points or continental breakfast in the restaurant.  I would prefer having a normal breakfast, but it comes with the territory for a business hotel.  I needed to get to the Caltrain station and they recommended I transfer on the VTA.  Since it was a Sunday, the times between trains are excessive and transfers would have made it much worse.  Taxicabs aren't cheap so I decided to walk with my rollerbag.  I would recommend staying at another hotel in the area.  Any hotel.  Because you'd have to try really hard to find something with worse value.

26/11/13 | Link | Rating: 2.0
135. Phil R.
I stayed here for SMX for 4 nights.  (Coulda/shoulda done 3 nights, but it's a loooooong flight from Boston and I didn't want to cut it close.)  My room was big, clean, and very quiet - which is the most important thing for me.  The hotel staff was friendly through and through.  I wish the lobby store was open later at night, and some recycling bins and public trash cans would have been nice.  I think they also charged for wi-fi, which is crazy.  Downtown San Jose is pretty boring - certainly nice, but a bit sterile.  The hotel can't help that, obviously and it's not necessarily a bad thing (in my book), especially if you're on a business trip.

This Marriott got all the important stuff right.  I'd go back.

05/07/13 | Link | Rating: 4.0
136. Scarlet L.
The lobby and exterior looks like a 4-star hotel. Perfect location. The room is a low 3-star with outdated furniture, rough towels. They went so cheap in the room design with wallpaper crown-molding. No slippers, no bathrobe. The coffee machine is full of dust . Service is very slow and bad. The room next door ordered food and left their food outside for hours and....overnight. We called the front desk to bring our car out in vallet. And they just simply didn't do it. If we called the wrong number, they should have told us from the beginning. One of the worst service I've seen! Marriott: I have doubt in you.

19/07/14 | Link | Rating: 2.0
137. MellyJim H.
We stay at this hotel every time we visit my brother's family in SJ.  He works for TESLA which is near by.  I'm giving it 4 stars only because it is on the pricey side but worth it.  And when you pay Marriott prices the service should be great.
Anyway, one time my fiancé had her uniform with her and she needed a coat hanger for it.  I called the front desk and they said to please use the nice wooden ones from the closet. When I checked out I told them I still had the wooden hanger because her uniform was on it.  They said that is absolutely fine, please keep it.
One kind of bummer, is they don't have coffee in the lobby for free, they have Starbucks in the lobby you have to buy.  But, they have a nice bar attached to the lobby.
The pool up on the 6th floor is nice and relaxing and right by the fitness room. From the pool you can watch all the jets flying over to land at San Jose Airport.  Lots of SouthWest Airlines.  The views are very nice too from upper rooms over looking the park.
Tip: If you park your car there, buy the parking package with your room because the valet is a different company and charges more, it is cheaper through the hotel.

29/10/14 | Link | Rating: 4.0
138. Lisa B.
Clean and well priced for downtown next to many bars and restaurants.

One thing that I was not a fan of is that they allow kids in the TANQ bar at ground level. Not cool. Bars are for adults.

Also, wifi should be FREE. It is in most MOTELS that charge less.

27/05/14 | Link | Rating: 4.0
139. T K.
Nice hotel... Here for business all went well other then the children running wild... I guess the folks were drunk at the bar. I may stay here again...

02/07/14 | Link | Rating: 3.0
140. Christiane L.
The room we got was clean and very comfortable. We had a great view but was a little disappointed with their pool. I was expecting it to be bigger.
The parking at this place is REALLY bad. So bad that just because of that I wouldn't stay here again unless I didn't need to park a car or didn't need a car to get around. The entrance to their valet is very small and gets insanely packed. You would think they would have a bigger area for valet because they charge $29 per day for unlimited in and outs. If you wouldn't be going in or out; there is cheaper parking nearby, but they charge for every time you come back to park.
For me, the whole parking situation was horrible. One time we waited 30 mins just to get our car. Other than that everything else was great.

14/06/14 | Link | Rating: 3.0
141. Cece E.
Centrally located and right next to the convention center, I enjoyed being able to run upstairs to take a break and/or nap. I also appreciated being able to drop off conference materials and freebies instead of lugging around a heavy bag. Restaurants and the tech museum were all within walking distance.

I scored a corner room with a wide bank of windows on 2 walls that let in lots of light and gave me great panoramic views of the city. Bedroom and bathroom was spacious but work/desk area seemed an afterthought. It was crammed in a corner of the hallway. Beds were comfortable. The mattress and pillows were soft but more importantly, supportive. There were plenty of fluffy towels.

Only 2 things bothered me. I didn't care for the parking situation. I first tried to self park but the elevator dumps you in the convention hall. I got lost trying to find the hotel lobby. I finally had to splurge and pay for valet parking. Good thing my company reimbursed me.

The more egregious issue was with the front desk clerk at check-in. I requested a fridge for my medication. It never arrived. Good thing I brought a backup. I used my cooler and refilled it daily with ice from the machine own the hall.

I only docked 1 star. While both were inconvenient, and in the case of the parking situation expensive, the solutions to both issues were pretty straightforward.

05/03/14 | Link | Rating: 4.0
142. Edrienne G.
I am a fan of all Marriotts. I prefer to book with only big name hotels.
However, I was disappointed with this one. I booked for 2/15 for a one night stay.

Apparently, there were multiple weddings going on this day, as well as a volleyball tournament next door at the convention center. You would think that by the number of reservations this weekend, they would have planned to staff accordingly.

WRONG. My boyfriend and I waited 45 FREAKING minutes to get valet service!!! DO YOU KNOW HOW MUCH GAS I WASTED?!?!?! We were stuck in the valet traffic for THAT long and when we were finally helped, NO ONE apologized for the wait time. I WAS EXTREMELY DISAPPOINTED!

Although the hotel itself was nice and neat, the room was just OKAY. Our sink was clogged, and when it finally drained 20 minutes later, all the leftover residue of my boyfriend's shavings, my face wash, our toothpaste, and much more were left in the bowl. DISGUSTING! As we were getting ready for our night out on the town, we grabbed the ironing board. It plopped right over, because it was broken.

Although the hotel itself was nice, and the location was good, I don't know if I would stay here again. Like I said, I've never experienced this at any other Marriott. In my opinion, service and cleanliness is what makes it or breaks it for me at a hotel. This specific Marriott broke it.

17/02/14 | Link | Rating: 2.0
143. John A.
Very nice hotel. The rooms were spacious, clean, quiet and comfortable. The hotel staff were very friendly and helpful. They have everything that you need in there ( restaurants, bar, Starbucks, ect.) and the location couldn't be better. The down side to this hotel is that they charge you to use their wifi. It doesn't make sense but whatever.
I would definitely stay there again, it's a little pricey but it's well worth it.

29/06/14 | Link | Rating: 5.0
144. Rose G.
We stayed one nite only, highly recommend this hotel very nice indeed and customer service was amazing the front desk who help me his name is Rey nice person.. The hotel is close to everything specially the Catholic Church St. Patrick Catholic Church got to go to the Sunday mass at 1215.. Definitely will be back and stay two nites in this hotel love it the family had a wonderful time..

02/09/14 | Link | Rating: 5.0
145. Sarah R.
We had our wedding block here. The sales team wasn't very communicative or helpful. I had to call them repeatedly to get our rooms and website set up correctly. They didn't disclose the room types until after we had signed the agreement. We ended up having to get rollaway beds for rooms with four people in them.

The valet parking was a disorganized nightmare, and expensive. The staff were nice; they just didn't seem to have the right resources to do their jobs well.

The hotel seemed less expensive than the other nice hotels around, but I think that's because they offer zero amenities. There aren't refrigerators in the rooms, parking is super expensive, they didn't have any storage for my wedding gown, the room service was exorbitantly expensive, you have to pay for wifi, and they didn't have even a free continental breakfast.

The rooms were comfortable, clean, and nice, although small.

30/04/14 | Link | Rating: 3.0
146. Green Daisy M.
First time staying here and booked this room online.  We got there around dinner time and our room was up high and in a corner. Which was very quiet and on the large size. Bed was large and very soft. We called ahead for our car and it was ready and waiting for us when we checked out. We did not take part of room service. Perfect stop for walking the city to eat, entertain or stroll. Light rail is within two block walk.

08/01/15 | Link | Rating: 4.0
147. Joe M.
Just stayed here and loved the location. The staff was very friendly and were always asking how they could help. I had a high floor and could see the mts. from my room. Love the lobby. if you want to eat its close to a lot of places. It's also close to the airport. So for me it was a good choice.

17/06/14 | Link | Rating: 4.0
148. Anna M.
We spent our Labor day in Mariott hotel, everything was super expensive,  breakfast is not included.  Parkinh is valet only. Even wifi was not free, 12.5 bucks for 2 devices per day. Unbelievable,  will never ever go back there.

07/02/15 | Link | Rating: 1.0
149. Brittany S.
At nearly $400/night, one would think you'd offer an airport shuttle, that you wouldn't make your guests pay an extra fee for wifi and thAt your rooms would be modern/updated and wouldn't smell like swamp ass. Just say'n.
The location is great and the concierge rooftop is cool.

13/10/14 | Link | Rating: 2.0
150. Lisa W.
Each year for the San Jose Jazz Fest I make the Marriott my destination for accommodations. It's the top notch service that has me return each year here. I stayed at the Fairmont one year and was disappointed with the size and price of the room as well as the service did not come close to the Marriotts!  All of the staff at the Marriott go out of their way to insure you have an excellent stay there. And they seem genuinely caring. Two standouts for me are Jose and Michael- they even remember me when I return each year! Keep up what you're doing Marriott as it is a real good thing!

11/08/14 | Link | Rating: 5.0
151. Jim W.
Nice hotel with a convienent location right in the heart of downtown San Jose! Located just a short  ten minute drive from airport, the San Jose Marriott seems best suited for business travelers and is especially popular with airline crews.  The fact that the hotel is walking distance to several great bars and restaurants is a definite plus.

Service was solid overall yet nothing I experienced during my two night stay would classify it as exceptional.  The hotel has a modern lobby with a decent sized convienence store and a Starbucks, two amenities that are essential to travelers.  The lobby area is also equipped with several wifi-connected iPads which are free to use and were very helpful in finding restaurants or directions last minute.

Rooms were clean and comfortable but just average.  Initially I was assigned a low floor, poor location room on the same level as the conference rooms, pool, and workout facilities.  After expressing my preference for a room on a higher floor, I was promptly given a room on the tenth floor which was much improved.  Be aware though that the San Jose light rail passes right outside the hotel and depending on your room location you may hear the train throughout the night.

Overall a decent experience, and I would definitely be happy to stay here again.

25/07/14 | Link | Rating: 4.0
152. Robert M.
My wife and I stayed here for two nights 2/27-2/28/15.  We picked this venue because it is right across the street from the City National Civic, where we had tickets to the Bill O'Reilly and Dennis Miller "Don't be a pinhead" show.  The hotel is nicely decorated, modern and clean.  We had a room on the 15th floor, close to the elevator.  The room was nicely appointed and clean. Same with the bathroom.  The room has a safe, but it is in the bottom of a nightstand, so you have to get practically prone to see the keypad.
   We ordered WiFi ($7.95 for basic), and valet parking is $31 per day.  When you're downtown, you're a captive audience.
    When we travel, we often order room service, but not here.  $18 for a burger?  Steaks were available, but the prices were $36 to $48, and everything was Ala carte.  There was supposedly some upscale chef here, but we didn't want to spend the money, so we ate elsewhere. There is a store in the lobby that sells Starbucks, dessert items, beer and other beverages, as well as souvenirs, clothing, etc.  We bought a few bottles of water.  
    On our second night, we were invaded by people attending some kind of "Rave," being held in the adjacent convention center.  There were hundreds and many were intoxicated.  One tried our door at 3:20 a.m. and knocked.  We ignored them.  They were very loud and boisterous, but they finally settled down.
So, to sum up:  Nice place, clean, overpriced valet - only parking, and off the charts food prices.  We also received no housekeeping, but at only two nights, didn't need it.  We won't be back.

05/03/15 | Link | Rating: 3.0
153. Marios D.
Comfortable and roomy.....

09/11/14 | Link | Rating: 3.0
154. Kory R.
We stayed the night for a Sharks game. Nice clean room, staff were friendly and professional. We walked to the Shark Tank, it was about a 1.1 mile walk (one way). We felt safe walking to and from the game.

Disappointed that parking costs so much but we decided to park at the convention center lot ($20) vs the hotel ($29). They share the same parking structure, so it was worth the $9 savings. It was clearly marked how to get to the lobby which was nice. We would definitely go back to this Marriott.

07/04/14 | Link | Rating: 3.0
155. Anthony N.
***The San Jose Marriott has some pluses like a downtown location, comfortable rooms, a better-than-average hotel restaurant, and a nice Concierge Lounge for Marriott Gold and Platinum members, but there are negatives too like expensive valet parking and potential big crowds due to San Jose Convention Center events***

Marriotts really feel the same no matter where you go.  That's both a pro and a con.  The pluses are that you can expect very clean and comfortable rooms as well as excellent service.  The biggest negative with Marriotts though is that the room decor is pretty much the same no matter where you go.  While the decor and furnishings are very comfortable, the rooms do feel dated (though I've heard that the San Jose Marriott is planning a major refresh in the fall).

The San Jose Marriott is very similar to other Marriotts that I've stayed at across the country (Minneapolis, Denver, Baltimore, and so on).  This Marriott though has some unique benefits.  While it is located in a downtown area and features a stylish restaurant and bar (Michael Mina's Arcadia), the San Jose Marriott's room rates are quite competitive with other Marriotts south of SF like the San Mateo Marriott, the SFO Marriott and the Santa Clara Marriott.

This Marriott's Concierge Lounge (for Marriott Rewards Gold and Platinum members) is a notch above other Marriott and Renaissance Concierge Lounges.  The first thing is that this Concierge Lounge offers an outdoor patio at the top of the hotel.  You can also enter the Concierge Lounge during non-service hours to pick up packaged salty snacks and Tootsie Roll Pops.  Finally, the breakfast here is quite substantial.  You get two breakfast meats (bacon and sausage) instead of just one option.  The Concierge Lounge also features hot breakfast sides too like potatoes and mushrooms.  They even have a build-your-own waffle bar.

Nightly appetizers at this Concierge Lounge features individually plated items as opposed to just buffet trays; unfortunately, the individually plated items on this recent stay were not that great--simple potato salad and a chicken and rice dish with a cream sauce.

In many other ways, this Marriott is very serviceable. The rooms are fine with good showers and comfortable beds (comfortable room temperature too, which is not always the case with a lot of Marriott brand hotels; several properties get hot).

The fitness center features several new machines (a few old ones too) and it is big, comfortable and clean; it also has a fresh look and feel.

Where this Marriott falls short is that the hotel is not really big enough to deal with big crowds that can come with certain events at the adjacent San Jose Convention Center.  This hotel only offers valet parking and the drop-off area is too small; they do not have enough valets either (kind of like Steve Martin's Father of the Bride) so when crowds get big, getting in and out of this hotel can be very frustrating.

Since this Marriott has many floors, elevators can get very packed if there are a lot of guests in the hotel.  This results in long waits as well as long and sometimes hot trips to and from your room.

On my most recent stay, there was a huge volleyball tournament going on at the convention center.  The hotel guests were, for the most part, very respectful and polite, but there were a few issues.  A guest or a few of them pulled a Bart Simpson in the elevator and pressed buttons for every floor--kind of humorous but it was one slow trip down to floor one.  In addition, someone pulled the fire alarm and two floors had to be evacuated in the middle of the night.  These events did not really impact my experience much, but I imagine some were very frustrated.

In addition, the hotel restaurant Arcadia was primarily featuring the buffet at breakfast as well as an abbreviated version of their a la carte menu due to the big hotel crowd.  While the quality of the food was still decent, their breakfast buffet was quite expensive at near high-end Vegas casino buffet prices.  In addition, their smaller version of the a la carte menu did not feature Michael Mina's great breakfast dishes like the brioche French toast and their fried egg breakfast sandwich.

Despite these negatives, the San Jose Marriott is one of the better Marriotts south of SF.  This Marriott is noticeably nicer than the Santa Clara Marriott and the room rates tend to be similar though the parking at the San Jose Marriott is much higher.  The San Jose Marriott is also more stylish and features a much better hotel restaurant than the San Mateo Marriott though that Marriott has a much more resort-like feel as well as a prime location that is relatively close to SF.  Still, the San Jose Marriott is a good full-service hotel, but please keep in mind that events in San Jose could impact your stay here.

Valet parking is available at $29 per night.

18/03/14 | Link | Rating: 3.0
156. Michael H.
Working in Mountain View, it is pretty damn hard to find a hotel nearby.  Especially, if you do not book several weeks in advance.  Anyways, I had to book a hotel all the way in downtown San Jose.  Here is my breakdown.

Pros:
- Concierge lounge - pretty solid located on the 26th floor for gold/platinum.  
- Flat screen TV with Netflix - no need to use HDMI to connect laptop to the TV.  You can simply use the prebuilt Netflix app to watch your series.  
- Nice restaurants nearby (Arcadia, Ill Fornaio, etc).  All walkable distance
- Nice staff members - always greeting folks and are very helpful
- Valet staff members - they do a great job of retrieving your car and are so nice and helpful.  
- Hotel offers umbrella upon request
- Gym - pretty solid nothing spectacular
- Swimming pool - nothing spectacular
- Lobby area is really nice.  Everything seems brand new.  

Cons:
- No self parking; only valet.  I'm the person who always like to go in and out of the hotel.  With Valet, you always have to wait for your car.  On top of that, the valet parking is $31 per day.  You can do self parking in the convention center for about $20 but they don't give you in and out privileges.  My only knock on the hotel is the lack of self parking.  Again, the Valet folks are nice but I prefer doing self parking because it's cheaper and more efficient.    

Overall:
This place is solid but the deal breaker for me is the lack of self parking.  I give this place 3.5 stars.

17/12/14 | Link | Rating: 4.0
157. La Sandra J.
This was our first time staying at this particular Marriott . Upon arrival (on Christmas Morning) we were immediately greeted by a very warm and welcoming staff member. The person who checked us in upgraded our room to a suite. He also put us up on the 22nd floor; amazing view.
He said it was a slow day so he thought he'd do is a favor. We thought this was very nice of him and an added Christmas present.
I was asked if I'd like to go green during my stay. Going green meant, we'd receive no room services but if there was anything we needed we could call and it'd be no problem to have something brought to the room. For going green we were given two $5 Starbucks vouchers (to be used in the lobby Starbucks/gift shop). I agreed and gladly accepted the vouchers.
Just as we were told we didn't have our beds maid but when we needed additional towels they were brought up right away.
When it was time to check out I had been charged an additional $31 for one day of parking. The problem was I didn't have a car. Lol
When I told the desk clerk she immediately removed the charge without any type of hassle.
The only thing that could possibly detour me from staying here again would be the $31 a day valet parking fee, with no option of self parking.
We had a wonderful stay and if weren't for the parking situation is give this Marriott 5 stars.

28/12/14 | Link | Rating: 4.0
158. Douglas Y.
Beautiful, clean modern hotel with great service and nice rooms. Located downtown it is close to VTA and within walking distance to several eateries bars and coffee shops.  The only knock is the odd valet parking.  The parking driveway is not clearly marked and looks like your driving on the sidewalk as evidenced by the pedestrians who wouldn't get out of the way and gave us dirty looks-idiots!

05/11/14 | Link | Rating: 5.0
159. Adrian A.
Came here for my company party.
The staff seemed friendly and the food was okay.
Just make sure that the bathroom is not being cleaned when you need to use it.

25/01/15 | Link | Rating: 4.0
160. Roxanne M.
Beautiful, clean room and bathroom.  Room keys are easily demagnetized, though.  I stayed for just one night, checkout is at noon, and attended a conference just downstairs, so I left my stuff in room.  I thought got locked out, and I went to the lobby to get a new key.  Imagine my frustration, when I got to the room, and it still didn't work.  It turns out that keeping the room key in my back pocket with my phone demagnetized the thing, which I found out with the help of one of their repair guys.  A lot of business folks seem to stay here, and so I would not recommend this place as a family friendly... But it is very nice hotel.

23/03/15 | Link | Rating: 4.0
161. Beneta P.
This is my second time staying in this hotel!
5 stars
Clean
Great customer service
Good Starbucks
Beautiful hall
Great location
Looking forward for our next stay here.

31/08/14 | Link | Rating: 5.0
162. Chris B.
This is my second stay at this location for the jazz festival.  Exceptional service year over year.  Both Jose and Michael provided high level service, bringing is ear plugs and even a fridge.  They both remembered me and my friend from last year.  The room is comfortable and the sheets on the bed are soft.  And great pillows.

It's a short walk across the street to the Jazz festival in downtown San Jose.

09/08/14 | Link | Rating: 5.0
163. Rebecca S.
Comforatable and very clean rooms. Tastefully decorated, but a noisy location. Lots of traffic and sirens...I was here for a hair show and drunk hairdressers are LOUD! Rooms are very pricey on top of the charge for Wi-Fi and $31 for parking per day. The beds and bathtub are great, but I got a better value at Best Western.

12/04/15 | Link | Rating: 3.0
164. Howie W.
I just checked out after spending 3 nights at this hotel. It is a standard conference center hotel. The room was comfortable. I had asked 3 times for a very quiet room.
The first night I was exhausted and slept fine. The second night I was up half the night with a stomach ache and heard many sirens and trucks. The third night I slept fine.

The key reader was very finicky. I had to return twice to the front desk to get new keys. The front desk staff said it was my fault - keeping my key near my cell phone. That was both rude and incorrect.

The first night I was exhausted and hungry, and ordered a club sandwich from room service. It was tasteless, the bread was not fresh, and there was no mayo. I had to call down for mayo to be delivered.

15/02/15 | Link | Rating: 2.0
165. Bianca R.
Stayed at the Marriott San Jose and got some great help by Michael bellmen. He did a job that was above and beyond and made sure I had everything I needed. He was supper friendly and gave me a great experience . I definitely will be back .

03/05/15 | Link | Rating: 5.0
166. Adam P.
Wonderful hotel and great staff. Never disappoints. The concierge level has a spacious rooftop patio!  My go to Hotel in San Jose.

30/04/15 | Link | Rating: 5.0
167. Mandi T.
I visited San Jose for the Rock and Roll 1/2 marathon that occurred this past weekend (10/3 - 10/5). I really had no problems with the room and hotel. However, the service here left a really bad taste in my mouth and I really would think twice before I would book another stay with this hotel.

When we checked in - we were told parking was $31/nt with in and out privileges. $31 valet parking ? What the deuce? Are they kidding me? And when we asked about a possible discount or if there were lots around. They told us there was nothing really nearby - and that we can park at the Convention center for $20/nt. It's "safe" with guards patrolling, etc. However, upon review of the area the next day, we found a $5/day enclosed garage that we were able to park over night and etc. Thanks for nothing, Marriott.

Because the SJ rock n roll half doesn't start until 8 am... unless I'm blitzing this race, I'd need and like a late checkout, especially if I wanted to enjoy the post race festivities. I asked upon check-in. The gentleman at the front desk straight out denied my request. However, when I asked the evening before checkout, I was granted a 2pm checkout time. What was the difference? SMH... however that was not the last straw.

I really guess the third time is the charm.... So when I got home and checked my statement. I got charged 3x (once on my debit card that I used to HOLD my reservation, not to be billed to because all the 'holding' times and 'refund' times AND 2x on the card I used when I checked in). Um really?

Serious?!? Yeah. i'm so over this place.

06/10/14 | Link | Rating: 1.0
168. Lizette R.
Stayed here for a recent concert. My room was clean and the view of the city was awesome. I just wish customer service was as great as their rooms!

What killed my experience was the fact that someone had a noise complained at 830pm! Apparently our voices were too loud. To make matters worse the lady that complained comes out to get ice and starts telling my friends things. Very uncalled for. I complained to the supervisor and she did not do anything to improve my experience at the Marriot. I was hoping she could move me to a different floor, but she was very unhelpful and inconsiderate.

Last time I room with Marriot!

04/03/15 | Link | Rating: 2.0
169. Kim B.
We stayed 2/20 - 2/21, while we were in town for the NHL Stadium Series game with the LA Kings/San Jose Sharks.  It was a crazy, crowded weekend!  The Valet staff was excelled, and treated us like family.  Phillip was wonderful, and we feel like we have made a new friend.  The transportation from the hotel to Levi Stadium was a bit of a mess, took them forever to get back to the stadium after the game to get us, and we kept being told to meet them in different places, but all in all they did a great job.  The room was very nice, and you can't beat a Marriott Comfy bed!!  We ate in the restaurant Friday evening.  We were a bit unhappy with the first table the squeezed us into, as the place was almost empty, but when we requested to be moved to a booth, they moved us, and the food and service was GREAT!!

Unfortunately, I left a very expensive one of a kind signed LA Kings jersey in the closet when we left, I discovered my mistake two days after we left, and called them immediately.  After a few tense hours, I was notified that it had been found, and was waiting for me to claim it.  They sent it out right away, and called me with the tracking information.  Don in Lost and Found was wonderful, and went out of his way to make sure I got the item back, and wouldn't even let me pay for the FedEx charge to send it out.  THANK YOU THANK YOU THANK YOU!!

17/03/15 | Link | Rating: 4.0
170. Angelica C.
WOW, I expected so much from Marriott. First off, I made my booking 3 weeks in advance, I show up tell them my name and number, and they tell me I wasn't in their system. OK..? Next I asked the woman to get me double beds, got me a king size.... OKAY?! Overall, our stay there was good, we attended a concert at the convention center so thank god we stayed there. The bathroom didn't have a lock, which sucked. In addition, the room is tiny. Valet parking is $31 dollars.
The reason why I'm giving it 2 stars is because it placed 2 holds on my account. After checking out, they gave us a total of 249.73 for one night.. I check my card statement and it was that charge plus a different charge of 215. The charge I was aware of, my card was swiped, but for the unauthorized charge, my card number was manually entered! I only used my card to book it, so I think someone stole my card info and booked another room.

Service was a bit crappy. We had a sign on the door not to disturb and they knocked twice. The sign is there for a reason.

Not staying there again, sorry.

30/04/15 | Link | Rating: 2.0
171. Allyson G.
Wonderful hotel! The concierge is welcoming, knowledgeable about the area, and the hotel is impeccably clean!

I love their infused water and fresh apples available 24/7 in the lobby. They even have several different open sitting areas that you can relax in.

Just an overall wonderful experience. Then again, you can never go wrong with a Marriott hotel ;)

Stayed December 2014, traveled on business

15/04/15 | Link | Rating: 4.0