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Staybridge Suites SAN JOSE in San Jose, CA

Staybridge Suites SAN JOSE in San Jose, CA

Specialties

Newly Renovated All-Suite Airport Hotel in San Jose, Including Upgraded High Speed Internet Completely renovated, the Staybridge Suites San Jose hotel provides travelers with a great starting point when traveling to Silicon Valley. Our extended-stay hotel is located near the San Jose International Airport with easy access to downtown San Jose. Whether visiting for business or pleasure, the central location, smart amenities and spacious apartment-style suites combine to satisfy our guests. Business guests seeking hotels near San Jose airport (SJC) have many reasons to choose this all-suite facility. An on-site boardroom is available for groups of up to 13, the Business Center is open daily and a free airport shuttle is provided. In addition, Silicon Valley companies like Cisco, IBM, eBay, Hitachi are nearby. A great choice for travelers planning a vacation in San Jose, California, our airport hotel offers spacious suites and ensure easy access to top attractions, including the SAP Center, home of the NHL's Sharks. Families love being within minutes of theme parks like California's Great America and Raging Waters. Other popular stops include The Tech Museum of Innovation and San Jose Museum of Art. Guests should take advantage of our sparkling, outdoor pool, onsite Fitness Center and 24-hour Pantry store. Free breakfast is provided daily, and Evening Socials are held Tue-Thurs. We know you'll be comfortable here!

 

Company Info:

Rating: 3.41

Address: 1602 Crane Ct, San Jose, CA, 95112
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (27):

1. Veronica C.
This hotel is sooo full of sh*t. I had reserved a 2 bedroom room 1 month before. I had out of town family coming. They had expected to stay there, when i go to check in they say oh there is no 2 room available here for tonight were sorry. im like wtf is this does it not mean anything when people reserve??? I had really looked forward to stay here but i will never recommend this hotel to anyone ever again. Top it off this is the second time this bullshyt  place did this to me when i had reserved well in advance.

07/06/10 | Link | Rating: 1.0
2. Sally Y.
My husband and I stayed here because we were visiting our son who lives in the area. Our room was the size of a small apartment and was recently renovated. The staff was very nice and the breakfast was good considering it is a self serve.  You definitely need a car to stay here since the hotel is off the beaten path.

19/05/13 | Link | Rating: 5.0
3. Rachel E.
Clean, spacious rooms.  Kitchen, large closet, living room.  Nice staff.  Only drawback is the lack of an elevator (that I know of).

09/08/12 | Link | Rating: 4.0
4. Tripp W.
I was in San Jose for a tech conference and my company travel agent booked us here.
Positives:
Extremely cheap - Our two bedroom (each with a full bath, bed, and door to close off from the common area) with full kitchen came in at $169 per day.  Pretty darn cheap.
Clean - It's obvious that the furniture is dated and the linens are old, but everything was spotless.  You could have eaten off the bathroom floor.  
Decent breakfast - Standard issue waffle maker and cereals, but with nice hot additions.  Three things (egg, meat, starch) were rotated every morning and for the most part tasted acceptable.  The big winner here was the coffee, which was Wolfgang Puck branded.  Definitely not Blue Bottle, but much better than the standard swill typically served.
Location - 10-15 minutes from the convention center and downtown SJ.  The backside of the parking lot dumps right on to 101.  Another bonus is the 24-Hour Fitness next door down* and a slightly sketchy casino out front.  
Negatives:
Old - As I said above, the rooms are a little rundown.  Chips out of the furniture, wore down carpet, and old bed sheets.
Other customers - I guess the extended stay nature of this place draws a wide range of clientele.  Most were fine, but many times I encountered fellow travelers that were less than hygienic.  This was mainly apparent at breakfast and there is really nothing the hotel could do about this.
Wi-Fi - The internet consistently worked, but slowed down in the morning and at night.  Using a remote terminal was near impossible, but emailing and general internet use was okay.

One thing to note, there was a renovation going on while we were staying there, so the rooms may be much nicer and up-fitted in the near future.

*Pro-tip: Sign-up online for a free 3 day pass

27/02/12 | Link | Rating: 4.0
5. Anna K.
This past weekend we had a little get together to celebrate my sister's birthday. My husband had suggested Staybridge Suites because it was across the street from Bay 101 and if we got bored we could walk over to the casino.

We reserved a non-smoking 2 bedroom suite online and got a discount rate of $117.99/night for being AAA members. Score!

The suite is spacious complete with kitchen and full bathrooms in both rooms with queen size beds and goose down pillows. We were put in the corner so I'm not sure if that played a factor is a somewhat small living space but we made it work.

The staff is really nice and friendly. My husband had to sign a waiver saying we wouldn't break anything or have a party. We kept our noise level down however our neighbors upstairs were pretty loud. We got a warning call from hotel security but nothing happened after that. I'd definitely stay here again in the future or recommend to friends. We didn't take advantage of the breakfast, pool or hot tub but I did take advantage of their free wi-fi :)

13/09/10 | Link | Rating: 3.0
6. Lisa N.
Great place, great staff, clean rooms - all around a great stay!

21/10/12 | Link | Rating: 5.0
7. Yang Q.
As the name implies, this place caters towards extended stay guests, but is still a good place for short-term stays.

We got a 1 bedroom suite with a queen sized bed for $109 for the night. The suite includes a bedroom with a TV, a living room area with a TV and DVD player (which plays on Ch 3, not TV/video btw), and a kitchen complete with a full-sized fridge, microwave, dishes, utensils, and even pots and pans. A pretty good deal, imo.

The hotel also offers free wi-fi, a breakfast buffet, complimentary shuttle services to the SJ airport and nearby companies, free laundry, and an extensive collection of DVDs you can borrow from the front desk. All these amenities, plus the pool & hot tub and 24 hr mini mart by the front desk, should take care of all your basic needs.

And if you get bored, it's right next to Bay 101.

28/12/10 | Link | Rating: 4.0
8. W. N.
If by chance you have stayed at the Staybridge Suites in Reno Nevada, Sacramento California or San Antonio Texas, you could be lead to believe Staybridge Suites is an excellent choice for business travel.  These three properties set the bar high for certain expectations of this franchise.  Clean, modern and an engaging staff.  It was with this assumption I made reservations at the San Jose property.  For this assumption, I was rewarded with disappointment.

While the staff was certainly pleasant enough, within 30 seconds of walking into my room, it was very easy to be disappointed.  The furniture was well worn as was the carpet, showing signs of stains.  A very high "ick" factor..  The Formica counter top in the kitchen had been severely abused.  It was also very easy to notice the untreated lumber on the exterior of the building.  Water damage was apparent on the exterior of building 12.

The morning breakfast buffet was good.  A good choice of options.  For the evening managers reception, this was another story.  It truly was a mosh pit, if food was available.  Absolutely slammed with people.  No sooner would the next batch of food be refilled in the chaffing dish, getting to it was all elbows.  While the staff cannot be faulted for the behaviors of the guests arm wrestling for what portions were set out, every evening I stopped by I was greeted with scraps.  I considered myself fortunate in managing to getting some iceberg lettuce and dressing.  Cooking out on the the gas bbq by the pool was very pleasant.

In conclusion, upon my check out after four nights, I did not feel the property was commensurate to the $155.00 + taxes and fees a night I paid.  Knowing what I know about the Staybridge Suites chain, I would not recommend this property nor will I return.  Not a good value for the cost per night.

20/08/11 | Link | Rating: 2.0
9. E C.
I stayed here for four nights during three separate weeks and was very pleased with all that the hotel has to offer and the friendliness of the staff. The rooms are always clean and newly renovated with full kitchens and seem more like apartments than hotel rooms. The hotel offers free breakfasts and dinners on certain nights of the week. The dinner's are not great but they do offer free wine and beer! They also offer Wi-Fi which worked very well. I would definitely recommend this hotel.

28/10/13 | Link | Rating: 5.0
10. Bill K.
We like this place, clean place and helpful staff, heated clean pool, will be back next time we stay in San Jose

16/04/13 | Link | Rating: 4.0
11. Aisling O.
I stayed here for three weeks while on business in Cupertino

I'll preface this with - three weeks is a long time for me to stay in a hotel

bad:
three washing machines, two working
gym is two treadmills and a stationary bike
food is nothing special
rooms are cleaned once a week
tv selection was slim (no bravo??)
wifi extremely slow for silicon valley customers
i had to take my 50lb bags up a flight of stairs by myself

good:
very spacious rooms
rooms are clean
modern kitchen
free coffee and tea 24/7
mini mart with wine and beer
nice bbq area
efficient checkout

all in all a very nice basic say

12/12/12 | Link | Rating: 3.0
12. Jennifer A.
I have never stayed at extended stay hotel, but the girlfriends and I were going out to Downtown San Jose, so we decided to find a place to crash at that would be close enough to downtown. The staff at the front desk was very helpful and accomadating. Accomodations were good, place was clean. If  ever in the future I need to stay at an extended suite, I will try to find a Staybridge again.

05/11/11 | Link | Rating: 4.0
13. Mcloven Y.
We held my step-daughter's 12th birthday party/sleepover here. The staff were excellent. They catered to us. We had 16 kids in their pool from 12 to 10PM & not once did we get asked to be quiet, or to leave or no complaints. We BBQ'd, had cake, and bothered the staff for towels the whole day! At night we rented free movies from 9Pm to 2am. No problems. Janalee (front desk) and James (maintanence guy) were both so helpful and understanding. Free breakfast for 8 kids were fantastic. The room, pool, and lobby were clean & updated. We're able to wash and dry our clothes free. We will stay here again and recommend this place in the future.

17/09/12 | Link | Rating: 5.0
14. Ron S.
Well the hotel is old but hey, when you in town for a week at a time it is nice to go back to a room that looks like a furnished apartment.  I love the fact that I have a full size fridge and stove.  The breakfast is awesome and the happy hour is well so-so, but at least they have one (so I am not really complaining).  It's a nice touch considering hotels give so little now a days.

Lastly, I love the staff here at this hotel.  Everyone is so friendly especially Rachel and Pete.

Thank you and keep up the great work.

Oh, they are currently going through an upgrade and looking forward to the new look.

29/02/12 | Link | Rating: 4.0
15. Ron C.
Let the buyer beware when booking a few nights at Staybridge Suites Extended Stay Hotel in San Jose. Sit down my child, and let me tell you my tale of woe!

First, while the cost of the hotel is reasonable, there are aspects here that would make me think again about ever staying here...the first being that Staybridge charges a $250.00 "incidentals" fee. Nothing too ordinary about that, save that this hotel has no incidentals to mention: Internet is free, there is no mini bar, no bottles of water that cost $10.00, no movies to rent, nothing.

Second, this places fails in providing a receipt, save but for going to the website (at least that's what the front desk told us). I find that bizarre, to say the least.

But perhaps my biggest complaint is that this hotel is a party-palooza!  As I unloaded my car I ran into their "security," a young man who is paid to walk around and listen for which rooms are throwing parties. He then calls the police who come with five or six cars to arrest the offenders. On the one hand, this is good news...Staybridge is very clear about having no parties. On the other hand, what if you have loud room mates? Would that constitute a party? My concern is that Staybridge charges an additional $500.00 for anyone evicted for a party...and it's unclear to me what constitutes a party.  When I met the security he began by telling the police that we were a party...and then after a few moments, realized that we had just arrived.  Add to the fact that I saw parties all over the place (under aged drinking, etc) and I'm not sure I ever want to return to this place!

In conclusion, I've experienced better. To add insult to injury, I'm still waiting for my $250.00! Next time, I'm staying somewhere else!

01/11/11 | Link | Rating: 2.0
16. Ashlee C.
I rented a two bedroom suite and was told up to six people were allowed to be in the room. So I had a few friends there to hangout and giggle. I was staying next to a pretty rowdy party were they were fighting, cussing and be crazy. My friends that were coming over were harrassed when walking by the other room. We laughed it off until I received a call talking about this is my last warning about the loud music which I wasn't playing and never received any type of warning. The next morning I went to have their nasty continental breakfast where the bacon tasted like cardboard and eggs that were probably made from powder... I went to the front desk to tell them that my front door was not working properly and was told that they would be charging me $150 because we were making to much noise and that we were warned time after time which was a lie. I had six ladies in the room which we were allowed to have when I told her that the lady told me to talk to the manager which was no help and had told me that the reason why I was charge 150 dollars was because they had to comp a long term guest. How does that become my responsibility? To comfort me the manager told my mom that the party next door had to pay a lot more then $150 dollars.... that does not bring me comfort it just really pisses me off that I they took my money for something I didn't do.... WILL NEVER RETURN THERE..... also a little advice you shouldn't put long term guest next to short term guests...

07/04/14 | Link | Rating: 1.0
17. Jessica G.
This was an amazing location.
We loved our two bedroom suite...
The kitchen was awesome, full fridge, stove, micro and very nice bar to sit at
Very clean, friendly workers and awesome breakfast.
We will stay here every time we come to visit with family in san jose.
Thank you for the

30/05/13 | Link | Rating: 5.0
18. Andrew B.
I had to stay in town for business for approximately three weeks, so my company booked my room at Staybridge Suites.
To begin with, I was very impressed with the overall lot size of this property. It looks clean and good looking, with plenty of parking spaces. After a few days, however I have started building my own list of pros and cons.
Pros:
- yes it was recently renovated, and the rooms look modern and clean-looking.
- Like I previously mentioned, plenty of parking spaces (however all outside).
- Breakfast is decent.
- Staff is courteous and willing to help.
- Free coffee
- Free laundry

Cons:
- Regardless of the recent "overhaul" they did to the rooms, it only looks good on the outside. As i was trying to pull drawers and shower doors, they almost fell apart on me. My room's coffee maker managed to spill "freshly made" coffee all over the counter (my guess is that it got dropped on the floor before).

- My TV occasionally would "lock" itself on only one channel (viewers beware!!)

- As other reviews mentioned before, WIFI is horrendous. No, I am not expecting super-futuristic fiber-optic speeds, but something that goes a little faster than my 3G phone would be nice (especially considering the type of clientele frequenting the Silicon-valley) On top of that, as soon as the whole hotel jumps online at twilight you better move to Starbucks.

- If you have some heavy bags you can't handle and you room is higher than the first floor, get some help.

- Location is not really that far from the city, however if you don't plan to drive you are screwed (unless you feel having a brisk walk every now and then).

- As my room was cleaned daily with fresh towels, the rest of the room collected half-inch of dust on the furniture. If you have dust allergies, pack your Claritin.

Not to be picky, but I have seen better. However if I had to stay for a shorter period of time, I would still recommend it, as it is a valid place to be.

23/03/13 | Link | Rating: 3.0
19. Rob P.
Just checked into the Staybridge, and it's my 4th time here as I work for Bay 101 next door from time to time.  It looks like they've redone the rooms since I was last here, and they did a fantastic job.  It feels much more like a modern hotel than what it was before.  I was actually excited when I walked in the door.  They also added some flavored syrups for the coffee in the lobby, which is huge to me. :)  Free laundry is a big plus, and they're currently re-doing the breakfast room.

02/03/13 | Link | Rating: 5.0
20. steven l.
stay here several time before. Recent stay was pretty bad. i booked two bedroom suite for 6 people. Party policy signed upon check in. We had 5 beers at the night, use lot of bottle water to boiling and, cooking some food. Also we were having some conversation during that night. next morning, my credit card got charge for $450 said that we were partying. what kind of hotel is this? They said they have video to proof. Just because of some beer and water bottle around the room doesn't mean we were partying. never come back again.

12/06/14 | Link | Rating: 1.0
21. Mili T.
Great place to stay, especially if you get a deal. Did one of those Priceline deals for $70, ended up being about $95 after fees but considering you have a fridge and mini kitchen stocked with a few essentials (plates cups etc) it was a great deal. We were also able to bring our dog for an extra $25 fee which for all you pet parents out there, you know how difficult that can be. Bathroom is not spectacular but definitely adequate with a full closet. Room also had a tv, couch, and desk space. We didn't use the pool/jacuzzi or the fitness room but they looked cleaned and if we would've stayed longer we would've definitely checked it out! The free breakfast was a nice touch. They had an Arabian and Colombian blend for coffee options plus hot water for hot chocolate, tea or to use with the instant oatmeal. They also had two types of dry cereal, packaged muffins, oranges and lastly, scrambled eggs and potatoes. Oh and huge plus, small FREE parking lot :)

Only downers, walls are pretty thin and the first floor feels a little warm, especially the elevators. This place is getting 3 stars because that's a respectable rating in my book. It was awesomely adequate.

24/05/14 | Link | Rating: 3.0
22. Yesenia C.
Pros:
Newly renovated
FULL refrigerator, dishwasher, lots of counter space
FREE hot breakfast
FREE shuttle within 5 miles (SJ airport)
TV in bedroom and living room
FREE movie rentals
FREE coffee, lemonade & cookies (all day)
FREE laundry (washers & dryers)
Heated pool
Jacuzzi
FREE dinner (tues-thurs) with wine and beer
Gym
HBO
APPLE TV COMPATIBLE with all TV's
DVD player
FREE WIFI
PET FRIENDLY
Daily maid service
Large walk in closets
Nice BBQ's to grill
The staff here is super friendly and always ready to help. The only bad thing I can say is that there's no elevator so if you have a lot of stuff it can be a pain but its only 2 stories so its not too bad.
I also want to say that thier staff member CINDI is WONDERFUL she goes above and beyond multiple times to make sure that we are happy!!!!

01/05/13 | Link | Rating: 5.0
23. Leslie T.
Prior to checking into this hotel, I saw the two reviews from Steven & Ashlee where they got charged $450/$150 for "being loud" or next to a party or whatever but I didnt mind because I knew we wouldn't be loud. I checked in, signed the party policy I read about, which clearly stated I could be fined up to $1,000.

So I booked a 2 bedroom suite for two nights- the suite was nice and clean and I had no problems at all whatsoever throughout my stay. I checked out and the next day I noticed that I got charged an extra $200.

I called Staybridge and asked them why, I gave them my room number and they said I had a party, which I would not be dumb enough when the contract even said no more than 6 or whatever people were allowed in the room so I asked to speak to a manager, which they said was busy and will call me back. I got no call back so I kept calling, after the 4th call on the 4th day I asked if I needed to come in person to speak to a manager and I finally got ahold of a manager.

Apparently "two green pillows" were missing (probably wasn't in the room to begin with) and I left the place a mess that it took them 2 and a half hours to clean so I had to have had a party.... The manager started verbally ATTACKING ME and pushing me to "admit I had a party".
I told the manager that I didn't know we had to clean up after ourselves that well (it really wasn't even that bad) but then he told me to imagine if a friend let me stay at their place, would I go there and trash the place then leave?! I am just speechless at this moment because I PAID for the room, HOUSEKEEPING CAN CLEAN IT. Two and a half hours sounds damn reasonable for two bedrooms, two bathrooms,  a living room, and a kitchen, AM I RIGHT?! (Note- My friends and I stayed in the room most of the day after the first night so we told housekeeping that we didn't need them)

Anyways, I'm over it, never staying at any Staybridge Suites again in case I get charged randomly again.

17/11/14 | Link | Rating: 1.0
24. Randy L.
The Staybridge Suites is a little difficult for me to review. The renovations are great, and the concepts are solid. However, if the execution was improved, it would be a five-star place.

When we checked in, my wife balked at signing an agreement to pay $199 a night, because on the phone, we had agreed to $104. They gave us the agreed upon price, but why the mix-up? We requested a first floor room, rather than the second floor room that they offered us, as there are no elevators, and I sometimes have trouble walking. The first room that they gave us had not been cleaned, since the previous guest left. Why didn't they know this? The second room seemed great. All of their rooms look terrific, and I wouldn't mind living there. As the night went on, we discovered an odd noise. Apparently, the toilet valve was leaking water out of the tank, and as the water level in the tank dropped, it would refill itself with a whoosh. This went on all night.

The beds are new and firm, perhaps too firm to sleep comfortably on your side. I can live with that, but a pillow top, or topper would make these, really nice. The 2 flat-panel tvs are great, and the selection of channels is good.

Breakfast is thoughtfully done. There's a warm pot of oatmeal, eggs, a breakfast meat, and rice! In an area where you get a lot of Asian businessmen and tech people, rice is a really nice touch. However, the rice cooker needed a bit more water, I think, because the rice was dried out. The eggs were dried out, too. Of course, there are also breads, cereals, yogurt, etc.

So, with all the good things that they do, if they would fix some of the problems, this would be an outstanding place.

03/03/14 | Link | Rating: 3.0
25. Veronica V.
Been staying here for the past month as our house had insurance repairs and the place is clean and I love that they allow pets. The employees are very nice. Awesome breakfast.

20/03/15 | Link | Rating: 4.0
26. Loran B.
I reserved a 2 bedroom suite for $180 a night. Once I arrived to check in I was told about the "weekend policy" and a 10 day hold of $500!

No where in the confirmation email did it say anything about a deposit. When I asked the front desk person why wasn't I notified of this. She had no clear answer for me. I asked to speak to a manager and she called someone. She then transferred the call to a back room. Once she returned she told me that she just spoke to the manager and he said he won't be able to bend the rules. I asked if I can speak to him myself and she said it wouldn't make a difference.

I left and reserved a room at Embassy Suites with no issues. No outrageous holding amount and the same rate for $180.00!

I'm not sure what their issue was but it seemed like they just threw that amount out based on an assumption or judgment. Bottom line, don't waste your time and energy booking this place, they are VERY MISLEADING.

17/05/15 | Link | Rating: 1.0
27. crystal b.
Had booked 2bedroom suite for 2nights. The suite was well arranged, clean & gave a homely feeling. Room had well a stocked kitchen with full size fridge, cooking range, oven, coffeemaker, tableware, beds were nice comfy & bathrooms in both the bedrooms were clean & nice. The hot breakfast has got good variety & it's free with stay. Worth the money spent staying here.

20/05/15 | Link | Rating: 5.0