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TownePlace Suites San Jose Cupertino in San Jose, CA

TownePlace Suites San Jose Cupertino in San Jose, CA

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Company Info:

Rating: 3.85

Address: 440 Saratoga Ave, San Jose, CA, 95129

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    Comments (26):

    1. Cindy B.
    I stayed here over the weekend, it was easy to find just being right off 280.  The rooms are a decent size and have a kitchen including a stove, refrigerator and microwave.  The beds were pretty comfortable and I had a relaxing quiet stay.  They do serve free breakfast snacks and fruit in the morning like Otis Spunkmeyer muffins, Nutrigrain bars, yogurt, bananas.  When we came back late afternoon we were greeted to warm chocolate chip cookies in the lobby.  The staff people were also nice, I would definitely stay there again.

    15/05/07 | Link | Rating: 4.0
    2. Penny Y.
    Great place to stay!...friendly & helpfull staff

    28/06/11 | Link | Rating: 5.0
    3. Patrick M.
    I was working up in San Mateo but I was having a hard time finding a nearby hotel that would fit my budget.  My travel agent suggested the Towneplace Suites in San Jose.  She was worried that it might be a tough commute but since I wanted check out the Velodrome at Hellyer Park I agree to give it a try.

    It also turned out that the TownePlace Suites is right down the street from my aunt and uncle in Santa Clara.  As soon as I got off 280 I knew right were I was.  It was actually very cool.

    Until this trip I had never stayed at the TownePlace Suites before.  I am a Platinum Elite Marriott Member so I usually look to stay at Marriott Brand hotels.  I was not sure what to expect.  

    The Towneplace suites are not nearly as plush as a full service Marriott but they have refrigerators, stoves and free Internet so they do tend to be cost effective.  I am starting not to like full service hotels now.  Too much bother.  I just want to get my room and be left alone.  The TownePlace Suites meets my needs.  Good thing because project budgets make it hard for me to stay at a full service Marriott.

    I tried to stay at this hotel on my next trip out but it was sold out.  I ended up staying at the full service Marriott in San Mateo.

    24/11/07 | Link | Rating: 4.0
    4. Rebecca H.
    I'm never ever on time for anything so when I requested early check-in at this hotel, I must have been deluding myself into thinking that I could get there by the early check in time. I had decided to stay there to attend a somewhat nearby wedding and when I arrived at the hotel, I had about 2 hours to get changed and make it to the ceremony. Unfortunately all the early check-in rooms were taken. After explaining the situation, the staff immediately got on things and made sure that I had time to change. I even made it to the wedding with 5 minutes to spare.

    Very friendly staff, clean rooms with fridge and stove, and free continental breakfast.

    23/10/07 | Link | Rating: 4.0
    5. A... M.
    Besides my last post about that hotel in Virginia, I've always loved Marriott and its places like these that remind me why.  The service is excellent, I never have to ask for anything twice or wait long for it, and it's always clean and comfortable.  It had all the necessities that you need in a hotel room and also a full kitchen.  Although our kitchen only had one coffee mug to serve as any kind of drinking glass, I'm sure if I wanted more or different kinds I would have gotten it.  I never used the microwave, stove, or dishwasher so I can't comment on those but other than that... big parking lot, free parking, clean and friendly hotel, and just thumbs up all the way!

    28/12/11 | Link | Rating: 5.0
    6. R. J. D.
    Hotel was nice enough....clean, staff was ok.
    drawbacks;   location...hard to get into and out of and sort of in a slezzy area.

    06/09/11 | Link | Rating: 2.0
    7. Todd O.
    Pretty new suite hotel, simple and Marriott quality (clean, comfy, updated).  The wall thickness is not great but fine.  The doors to the hallway were a bit too thin but fortunately no loud walks for other guests.  The pool/jacuzzi was outside and nice yet simple.  Didn't use the kitchen but would have been happy to.  Very much a typical extended stay hotel in a good location for amenities not seen by the typical business traveler, granted there is an Applebee's close by but that's it!

    22/11/09 | Link | Rating: 4.0
    8. Esther E.
    I'm currently staying here. My bf is here on business so I tagged along. This place is just wonderful! For the price, you get so much! There are two buildings here separated by a nice pool area. The rooms are like mini apartments-which are super convenient. There's a stove, fridge, microwave, toaster, free wifi, hair dryer, dishwasher and silverware! What I also really appreciated was the excellent, above and beyond staff who were open to answering any questions. I asked how to get to San Fran via public transportation-and not only did the front desk help with directions, they helped me break change so I could get on the buses! They offer fresh fruit (the oranges are soo juicy) and tea in the main lobby. Some minor things I didn't like was that the second building B didn't have its own ice machine (not a big deal though). The gym consisted of 3 machines-a treadmill, a stairclimber and a bike. Though it was small, it's open 24 hours and when I went it's always empty so I monopolize the treadmill and the tv. There's also a scale and a shelf with clean towels. I highly recommend this place if you're staying in the area. Also, across the stress is a big Chinese market that you can purchase additional fruits from! Remember to press the button to cross the street!

    15/02/10 | Link | Rating: 5.0
    9. H Q.
    Really nice place to stay! Very quiet, secure and immaculate!

    The room ammenities were awesome. Very space efficient. Free Wi Fi, a kitchen with a fridge, dish washer, stove and microwave. Wide screen TV with limited cable channels. A sofa that can be opened up into a bed. A little work table. Basically, everything you need to feel at home!

    I wish I was able to just chill in the room for an extended period, but it was mostly just to sleep because my trip was go, go, go. Didn't have time to partake of the free breakfast. :(

    Only thing that scared me was I thought I was going to be charged one of those stupid "Resort Fees" that Vegas charges. I paid everything off in advance of my stay, but when I checked my bank account I saw my credit card limit was missing $60. I never got a bill under my door or anything when I checked out or checked in for that matter. Luckily, it disappeared after a day or two. I have no idea what that was and I know it was for my stay here because that was the only time I used my card.

    Anyhow, great stay and I plan to stay at another Townplace when I have an extended stay somewhere, if there is one there.

    18/11/10 | Link | Rating: 5.0
    10. Dan T.
    Good, solid place to stay.

    Pros:
    - Gym open 24/7
    - Bfast starts at 6:00 but is up at 3:00a
    - Laundry mat with soap and dryer sheets provided
    - Clean
    - Orginized
    - Temp. controlled pool/Spa (closes at 10:00p)
    - Free Fruit/Cookies
    - Clean Bath/Kitchen
    - Nice enough rooms
    - Thick Walls
    - Safe-ish area
    - Tons of food options

    Cons:
    - Small Gym
    - No protein with bfast (eggs, meats, etc.), single serving everything (wrapped)
    - Coin operated Laundry
    - Thin ceilings (1 night of booming children above us)
    - Semi-sloppy cleaning ladies (sometimes great, sometimes not so great)

    I'd stay here again.

    05/02/11 | Link | Rating: 3.0
    11. Sheila W.
    Overall, nice facilities. Stayed here with coworkers for three months, and didn't have any issues. Staff friendly, gym is open 24/7. My biggest disappointment was the wifi. There seems to be three networks at the hotel, and none of them allowed any of my devices could get any connection.

    14/09/12 | Link | Rating: 4.0
    12. Gordon C.
    Average - Pleasant - No real complaints except for the SLOW WIFI

    03/11/12 | Link | Rating: 3.0
    13. Kanani S.
    The hotel itself was very pleasant, the pool was clean, the lobby was well organized and the laundry room was a nice touch. However, my first impression was NOT good. I am an organization FREAK so I always make sure to confirm my stays before leaving town. Thank goodness I do! My sister works for Marriott so lucky me I get to use her family discount. There's a special form that needs to be signed and given to the hotel your staying at upon arrival, however, as stated on the marriott website if there isn't sufficent time to pick up the origianl authorization form you are permitted to fax it over. When I called to confirm my stay here on 10/19 I asked if they had received my authorization fax from my sister, the desk clerk immediately says "we do not accept faxes, it must be the original." Mind you, I've NEVER had a problem doing this, especially since my sister and I live 2-hours away from eachother. I even read word for word what the marriott website said but the desk clerk wasn't having it. She said they go by what the authorization form says not the website? So my sister lives 2-hours away, I booked the room on 10/18 for my stay on 10/19 and you won't let my sister fax the authorization form from her work fax, you're making me drive 2-hours out of my way, making my 2-hour trip turn into a 4-hour trip? Her response, "YUP!" If I could have cancelled the room w/out being charged the 1-night fee I would have in a heart beat, and believe me I really thought long and hard about canceling my credit card I held the reservations on just to avoid paying these people the fee, but since I'm an honest person, I drove the 2-hours away to get the ORIGINAL form. When my husband and I arrived our studio room was perfect. It was clean, the window was open allowing fresh air to circulate, the extra pillows I requested were there, and the bed was nice and comfy. The full kitchen was a nice touch but we were only staying over night. After my RUDE first encounter w/ the desk clerk the rest of the staff upon arrival were very nice and helpful. I agree w/ the other reviews, the "high-speed" internet isn't high speed at all. I guess that's what happens when it's "free." All in all the place is very nice and well kept, but because of the horrible first impression I got, I won't be staying here, I'll go to one of their competing hotels.

    22/10/12 | Link | Rating: 3.0
    14. Englands E.
    Staff was friendly. Rooms are clean and facilities like laundry machines are awesome!

    04/03/13 | Link | Rating: 4.0
    15. Shan L.
    Despite what the description says, dogs ARE allowed for a flat $75 pet cleaning fee. The hotel is undergoing renovations and our room was very nice.

    25/11/12 | Link | Rating: 4.0
    16. Ron G.
    I have travelled a lot and stayed at most suite brands and I have to say that TownePlace suites is an outstanding place to stay in San Jose. I was there with my family to visit the Winchester Mystery House, which was very close, and picked this location. The facilities were perfectly clean, well appointed, the kids loved the pool and there were many good restaurants nearby to feed the crew.  The staff did a great job and I can't remember being so satisfied with a hotel choice.

    11/08/13 | Link | Rating: 5.0
    17. Effie R.
    We just stayed here for a night while visiting family--it was our first time at a hotel with our two toddlers, so we wanted one that had a separate bedroom for them and us!  This place worked out great. After putting the kids to bed, we were able to hang out in the living room area. The bathroom wasn't big, but the rooms were a good size with lots of closet space and storage. It was nice having the living room space for the kids to play in during the day, and each room has its own flat screen TV. If you were to stay several nights, the kitchen would be a life-saver with kids, instead of having to eat out all the time. Also, the quick (free!) breakfast offered is nice--granted, it doesn't have much protein and there are lots of "unhealthy" foods like muffins and pop-tarts (yum). But, we were able to grab cheerios, bananas and juice for the little ones. This hotel is also right off of 280, which is convenient.
    The only reason I didn't give it 5 stars is because it needs an update. Although clean, it is older looking. BUT, I noticed on the way out that they are starting a renovation tomorrow! So, I would definitely stay here again...I just hope they don't raise the rates, because I thought they were pretty affordable. This is a really comfy place to stay!

    10/11/13 | Link | Rating: 4.0
    18. Casey B.
    I've been here several times on business, once for three weeks, once for two weeks, and once for two months. As far as hotels go this one is pretty decent, though it definitely has its downsides.

    The rooms are clean and well furnished with desks and plenty of shelving for clothing and other travel items. The bathrooms are spacious and the staff does a good job of making sure your turndown service is well-executed by the time you're back at the end of the day. The front desk staff has always been friendly, even if they're not the most helpful at times. There is also on-site laundry, though one of their washing machines once turned an entire load of my whites into very dark grays...

    All accommodations are one or two-bedroom suites so if you'll be here for a while you can stock up on food and make your own meals if you'd like to save money and eat in. Cooking supplies are sparse - limited to a few pots and one pan - so you may have to pick up a tupperware container and a strainer at the nearby CVS if you hope to make pasta or vegetables.

    The major downside to this place is the internet. The hotel uses a provider called iBahn to run ethernet to each room and also to provide Wifi throughout the hotel. The service is TERRIBLE; not only is it difficult to initially register your device to the hotel network, the connection is incredibly slow once its established. At one point I was unable to get a good IP address for three hours and when I called the front desk they told me I had to contact the ISP. I was shocked that they would put the responsibility for this action on their guests when internet service is something they openly advertise to their potential clients.

    The hotel is also in the middle of nowhere, surrounded by fast food and strip malls. There are a few good restaurants within driving distance but don't expect a main street or any sort of culture to which you can walk. You're basically at the intersection of a highway and several major routes and the area is not very pedestrian-friendly.

    This place probably wouldn't be my first choice but it gets the job done.

    28/11/12 | Link | Rating: 3.0
    19. Kellie H.
    Wi-fi connection was not good, we have 2 laptops + 1 ipad + 1 iphone, couldn't all connect to the internet at the same time. Then I decided to disconnect all but leave 2 on, but still had trouble with internet browsing. Couldn't even finish checking my personal/work emails, I had to switch wifi connections between "Guest" and "ibahn" as instructed by their staff.

    Kitchen was not suitable for cooking if you ask me but will do for travelers. Tried baking in the oven but the whole suite was covered in smokes/steam (couldn't really tell as it smelled of plastics burning). We were told to keep the windows open but keep our doors closed to avoid setting off the fire detectors in the hallway. There's a fridge, microwave, flat screen tv which was a plus.

    Gym is VERY SMALL, but they offer Grab n Go breakfast in the mornings from 6-9am daily.

    What else... I think this is pretty much it, we wanted to upgrade to a 1 or 2 bedroom but was cramped into a studio suite due to "Peak season". Probably not their fault I know as this was booked last minute, hence the 3 stars.

    29/07/12 | Link | Rating: 3.0
    20. Travois D.
    This place is good in that it accepts animals. The rest is very average. It has a Marriott name, but it is no Marriott. The spa is being "refurbished." We were there two weeks and saw nothing being done there. It would have been nice to have that available. I think the plan is to get rid of the spa.
    The gym is small, but they do give free laundry detergent.
    The maids are good, but the "suites" are glorified Motel 6 rooms. The best thing about the place is that it is possible to walk to downtown Campbell and the Pruneyard. Other than that, the place is forgettable.

    08/04/13 | Link | Rating: 2.0
    21. Star C.
    I'm here because my boyfriend is on a business trip and our daugther and I tagged along with. Rooms are like mini apts, you have a stove, a microwave, utensils, pots n pans, fridge, ac/ heater, ect. They are green friendly beds are super comfy free wii fi and a pool on the side. I'd reccomend this to everyone yeahh! Oh and first when we checked in they asked us I'd we needed a crib for our baby which I though was pretty thoughtful!   But one compliant.. Need more tv channels :) Efran the front guy is soooo nice.

    13/02/14 | Link | Rating: 5.0
    22. PY P.
    The good : great customer service as soon as we walked in
                     walking distance to shops, restaurants, banks, etc...
                     super clean place
                     every hallway needs a key access-a little secure feelilng
                     breakfast / great coffee ready in the morning - as usual
                     

    The unusual : TV is facing the sofa, away from the bed. Odd .

    The only complaint I had was that the TV remote stopped working. Had to
                      manually control on the TV itself.

    Other than that - loved the extended stay idea. With the regular small size at
                      about 14 cubic foot refrigerator, stove, microwave in kitchenette.

    23/02/14 | Link | Rating: 4.0
    23. Neal E.
    Not my usual hotel choice while in Cupertino - my regular haunts were booked solid.

    Stayed here three nights. You get a small kitchen as part of your room. The place is a bit run down and needs a lot of upgrades and/or maintenance.

    The kitchen counter in my room was blistered with several holes. One of the kitchen counters was bowed/warped in the middle. The whole counter installation was flimsy - if one grasped the edge of the counter, the whole thing flexed/moved.

    Bed was comfortable enough. The wireless internet connection was incredibly slow.

    The caulking around the bathroom tub was stained with what looked like mildew - the bathroom had the faint smell of mildew.

    On the plus side - it was nice to have a refrigerator and microwave in the room. TV was a small flat panel HD TV - but not much in the way of HD channels.

    The staff were friendly during checkin.

    I'd find other places to stay next time.

    30/10/11 | Link | Rating: 2.0
    24. Kira W.
    Let me break this down with, it's an extended stay hotel, it's not your apartment. That being said, I have stayed here for approximately a total of two months over two different occasions. Both times have been decent.

    Let's start with the pros:
    - Isaac at the front desk is AMAZING.
    - Free cookies in the afternoon
    - Comfortable beds (people might think they're too soft)
    - Array of pillow selections
    - Refrigerator
    - Grab-and-go breakfast
    - Flat panel tv
    - Generally a good location (see con list)
    - Great housekeeping
    - Coffee in room is not bad

    Cons:
    - Pool? Pool = hot tub; hot tub = non existent.
    - Grab-and-go breakfast consists of a lot of stuff that I wish was more healthy. They did okay with fruit, yogurt, and special K, but they had bagels and muffins that had the same shelf life as twinkies AND somedays they had only green apples. Come on!
    - Parking can be tough and people park like idiots
    - Work out room is actually a work-out closet
    - TVs in queen studios are a really odd position that makes it hard to see from the bed
    - Air conditioner in room #1 on my first trip dripped water on the floor (a very slow leak), and the refrigerator in room #2 on my second trip make a clunking sound every 42m.
    - Specific location is obnoxious. To get at it from anywhere except if you're coming northbound on 280 you have to do a U-Turn

    Really, though, when you think about an extended stay...
    - You'll probably have food in your room for breakfasts, or if you don't, you can
    - Parking is hard to find at a hotel AND I found the spots to be narrower in CA than they are in other states
    - Lots of people do outdoor activities, thus, indoor workout room isn't super critical
    - Air conditioner and refrigerator can be fixed.

    I'd stay here again, the service is great, and the rooms aren't that bad, really. It's everything I'd hoped and dreamed for from a Marriott Extended Stay hotel.

    P.S. Their wired internet is really quick and their WiFi has been fixed, so please ignore the other reviews that say the WiFi is slow...that is no longer the case. :)

    05/11/13 | Link | Rating: 4.0
    25. Lakeshia J.
    Amazing this is great for long term stays it has everything you need in a room: desk for work a couch with a TV tray tv with cable nice bed as well as a full sized kitchen with pots pans dishes and silverware. The hotel is small but very comfortable and pretty confident to downtown.

    22/05/15 | Link | Rating: 5.0
    26. Lynn M.
    I have stayed here twice - once for a week, and once for an extended stay of several months.

    The rooms have definitely been updated from what earlier reviews and photos show. Kitchen and bathrooms have wood floors and countertops are attractive granite. Bedding is very nice quality, with good pillows.

    Housekeeping is consistently good and responds quickly to requests. The room was cleaned daily, with a full cleaning and change of sheets weekly. I had one maintenance request for a sticky closet door, which was handled the same day.

    Thermostat in the room actually works to adjust the heating/cooling as desired. The windows do not open (someone in an earlier review mentioned that they had opened windows...) so temperature control is all via the thermostat.

    Location is great - close to 280 or Stevens Creek Road, which are major commuter routes. Within 5-10 minutes' drive you can easily get to major grocery stores to stock up on a few basics for your room, or reach a variety of restaurants. A number of restaurants are within easy walking distance, and you'll find a 7-11 around the corner if you need a quick Coke or coffee.

    Generally quiet setting allowing you to unwind after work. However, the hotel does allow dogs and one co-worker commented that a neighbor's dog barked nonstop one evening.

    The hotel laundry area is clean and well supplied with detergent and dryer sheets provided.

    Reliable wifi throughout the facility.

    Drawbacks?

    The breakfast bar is crowded into the small lobby area - no tables available (never saw that before!). And as others have noted, the offerings for breakfast are extremely skimpy, especially for those who wish to eat on the healthy side. Still, you can choose hard boiled eggs and fruit (limited selection) - but that's about the only option.

    The exercise facility is limited to a treadmill, elliptical, and selection of free weights. The TV works. It's ok, not great. The neighborhood and surrounding area are good for walking, so that's a decent option to get moving a bit.

    The pool has been taken over by a couple of ducks, who swoop in a couple of times a day....so I'm not convinced that it's clean. Haven't seen anyone swim yet. And yes, I'd really wish for a hot tub!

    26/04/15 | Link | Rating: 4.0