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Knights Inn Santa Cruz in Santa Cruz, CA

Knights Inn Santa Cruz in Santa Cruz, CA

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Company Info:

Rating: 2.76

Address: 510 Liebrandt Avenue, Santa Cruz, CA, 95060
  • Mon: Open 24 hours
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Comments (101):

1. Erinn L.
After sitting in what had to be the worst, most anxiety inducing traffic EVER (and I lived in LA for 8 years) trying to get out of Laguna Seca my expectations for the rest of the weekend weren't that high.  It was all ready proving to be about arguments, arguments about getting lost, and arguments about other arguments.  Tons of fun, in other words...  

I feared we might die at Laguna Seca so I had The BF call the hotel to make sure they wouldn't give away our room.  Because even if I was a corpse by the time I got outta there I needed lots of wine and a bed...in that order or together, didn't matter.  Thanks to a mix-up with Hotels.com the reservation was under my name instead of The BF's name so, well, yes it was another argument since it was on his card. Regardless the very nice owner of the Knights Inn finally confirmed that we did have a room and they wouldn't give it away even if it was going to take us 10 years to get out of Laguna Seca.   Then he proceeded to give me directions which I had to repeatedly try to explain I didn't need because, hello, BORN in Santa Cruz; reared there for a while too.  Eventually he understood because I really didn't feel like getting in an argument with him as well.   Helpful to a visitor no doubt but was totally irritating to me.

Checked-in.  There was only one parking spot left, understandable as small lot/sold out hotel, but street parking is also available and "legal" per Mr. Owner Dude.  (Good to know I won't get arrested for parking.)   We walked into our room and The BF said, "this place if f___ing bigger than my first apartment.  Nicer too."   Indeed, you walk into what could be a nice little living room but instead had a standard hotel TV armoire and double bed with surprisingly un-tacky bedspread.  Separate "kitchen" (i.e. fridge and microwave, table with chairs.)   Then a separate bedroom with what was actually a queen bed even though the room was billed a double/double.  Decent bathroom with great water pressure.  I expected a total hole based on some hotels.com/Travelocity reviews so I was pleasantly surprised it was very clean.  Smelled fine and had comfy beds.  The weekend had been saved!

With one minor problem...ground floor room and elephants in the room above.  Serious.  All night long too.  What?  Meth lab up there?  Fortunately we were exhausted.  Do whatever possible to get a second floor room, is what I'm saying.  Last visit I'd stayed at the Super 8 on Ocean and this place is way better located with friendlier management.

We'd intended to hit up The English Beat at the Catalyst but instead watched about 5 minutes of some sort of TV while unwinding (a.k.a. pounding Mondavi to rid myself of the Laguna Seca nightmare) and then passing the hell out.  

Knights Inn = 3.5.
Laguna Seca = negative 5 billion

ETA:  Re-reading I realized I forgot to mention this place really is quite cute. Charming really.  And it looks like they work really hard to keep an ooooold place clean and attractive.  The management (owner?) also seems to really, really care about guests.  I'd stay again.

22/10/07 | Link | Rating: 4.0
2. Zodin D.
This was one of the cheapest places to stay in Santa Cruz.

I liked that it was close to the beach and that there was free internet.

The room was livable, but there was left over Taco Bell in the fridge, which is pretty gross. After a close inspection of the bed sheets, I opted not to use them. They smelled funny, had some cigarette burns, and some other stains.

No problems falling asleep, even with the loud people outside.

3 Stars!

30/11/08 | Link | Rating: 3.0
3. RENEE R.
Well it was cheap in price but you get what you pay for. Rooms are VERY small. Towels were very rough. Continental breakfast was a couple small slices of poppyseed muffins and coffee with fake creamer. LAME!! I think they only put a few pieces of muffin out at a time. No fruit or yogurt. They have a toaster but no bread. LAME!! Not sure I would stay here again unless I was very desperate.

02/01/11 | Link | Rating: 1.0
4. shoe h.
Positive review based on an excellent price for a clean comfortable room within walking distance of the beach/boardwalk in one direction and downtown in the other.  The place is nothing great, but it is very clean, and the people are friendly.

16/08/11 | Link | Rating: 4.0
5. Greg H.
After checking the rates at the corporate place a block over, we figured that we would go ahead and reserve a room at the Knight's Inn as it was $75 less expensive, and we were only going to be there one night, how bad could it be? We were pleasently surprised to find not just an affordable place, but perhaps the best hotel on our entire vacation! Huge rooms so close to the famous boardwalk that you could hear (in the distance) the screams on the roller coaster at night! Also, we met the owner, the owner's son, as well as the caretaker and his dog (our kids LOVED Bear!), and they were all amazingly nice people. I am a big advocate of trying to keep the "little man" in business over the big corporations, and this hotel is exactly why I feel that way. It is easy to get lost in the shuffle at a big hotel, but a place like the Knight's Inn keeps you feeling like America is still a pretty good place to be.

P.S. We have two small boys (7 & 9) and the inclusion of a separate bedroom in the hotel room was a HUGE bonus!

28/07/11 | Link | Rating: 5.0
6. Keven W.
I guess what you pay is what you get. I paid $50 dollars a night here and thank god it was my first and last night.  At least I got the wrong room number and they really did not believe me and had a hard time getting a room that was not occupied. Parking is a pain in the a$$ as well because the hotel is so small and if you try to park out of the street, no can do because you probably get a ticket. Anyways the place looks like somewhere where an adult movie would film and the room looks like it too.  Hmm the showers and room were at least clean so I give them credit for that.  Before I left I asked the owners directions to get to the 17, but could not understand their accents. I give them 2 stars because they are near the boardwalk =)

14/05/09 | Link | Rating: 2.0
7. Otto V.
yeah, its a bit divey, but the location is GREAT if you are heading to the Santa Cruz Boardwalk. Carpet was worn and grungey. Bathroom was large but not clean. Mini fridge and microwave give you the big hint that you should pack your own breakfast or midnight snacks. Their "continental breakfast" is a joke that is not funny. Store-bought poppyseed bread, cookies, reconstituted watered down orange juice, old stale tea and a pot of bad coffee with no creamer.
The pool is heated and is in the sun. Staff was nice. There is not enough parking for all the rooms so if you are odd man out you gotta park on the street but they give you a permit. Tip: you can also buy a permit from them for one day street parking if you are checking out but staying at the Boardwalk. Just be careful, I almost got a ticket anyways because the meter maid thought the permit was not valid!?! WTF? She then told me "It's Ok, you just have to write in with proof that the permit is legit and the judge will dismiss it" thanks City of Santa Cruz!

01/07/09 | Link | Rating: 2.0
8. Larisa S.
This is pretty much the cheapest hotel in Santa Cruz but is NOT the scuzziest! What a wonderful combination!

Anyways, my boyfriend and I needed a bed for the night so I booked this place. We got there and they tried to give us room 209 - don't let them do that to you! We walked in and the place smelled like a pilot light that had been left on all day. I asked for a different room to which the guy said, "Oh okay...yeah the heater in 209 is broken anyways." Gee, thanks. Our new room was just as nice and most importantly I wasn't afraid that I wouldn't wake up the next morning.

The hotel was an easy two block walk to the Boardwalk, but is still off of the main roads so it's quiet. It's also an easy walk to the downtown area, by a large path following the river. Basically we parked our car when we got there and didn't start it up again until we left.

The room was large and comfortable. Also, for being a cheap hotel they sure did have a million cable channels available to watch.

23/12/07 | Link | Rating: 4.0
9. Julie M.
So glad that we found Knight's Inn! Just a quick walk off the Boardwalk. Free parking in the lot, or if the lot is full you can request a permit from the front desk. The owners were very nice and helpful with directions. The motel was clean, fairly quiet, and they had OJ and tea in the morning. Perfect! I would stay here again the next time I visit.

14/08/10 | Link | Rating: 5.0
10. Setareh N.
After a fantastic day tanning on the beach we didn't want to leave....we wanted to watch the sun set.....we wanted to prolong yet another perfect weekend.....where to stay on a bus summer Saturday with no notice  and all the hotels had a no vacancy sign......

we found one place with a vacancy sign.....omg finally!!! we go in and the guy says sorry i couldn't turn on the "NO" for the rest of the sign....

booooooooo

we stumbled upon this other place

it was set off of the boardwalk a couple of blocks.....it even had a pool...

it had one room left and we got it!!!! yay!!!!

we walk in and its pretty clean.... double yay!!!!

wait there is another room.....its a kitchen/living room.....

and another bedroom too....wow

It turns out we had our own apartment away from home:)

The family that runs this place was so very nice, hospitable and this Inn definitely made our weekend. Thank you!

22/08/07 | Link | Rating: 5.0
11. Coach D.
Great price and great location. Easy walk to boardwalk and downtown. The owner was really nice and helpful.

07/01/11 | Link | Rating: 4.0
12. Salvador O.
best thing i can say about this place is that they know who to treat their guests....NOT! i recently went to their hotel and found their staff to be ignorant and just right rude. they doubted the credibility of my reservation upon checking in, the person working the front desk smelled like the back alley garbage can. they are not pet friendly, yet have an obnoxious dog flapping around and bothering guests. these guys definitely have began a war with my reviews as i will take time in my busy schedule to report these ignorant people to all review sites. i would recommend staying at the days inn half a block from them, they seem to have the motel market down to a PROFESSIONAL level

07/05/12 | Link | Rating: 1.0
13. Luicidal S.
On a mission to find a cheap place to stay in Santa Cruz for a concert, we ended up at the Knight's Inn. A close walk from the Boardwalk, and a hop, skip, and a jump from downtown Santa Cruz, I did not know what to expect. From the outside the place looks like your average low price Santa Cruz motel, clean, small, and easily accessible. I was looking forward to meeting this "Chet" that everyone spoke so highly of on Yelp but unfortunately the person tending to us was not him. The front desk was friendly and we got our keys immediately. The room was a nice size, clean, and had a microwave, fridge, and television. Additionally, it had an extra room that we could use for 10 extra dollars incase a friend or extra ladies came over. The bathroom worked, which is all you can ask for in these places. Now here is where I have my beef. I attempted to long onto the WiFi with no success. I called the front desk and they explained to me that the WiFi is limited and can only be accessed if you are near the pool. WTF?! Who would want to hang outside by the pool on their computer in late January? So that was a big thumbs down. Other than that, the hotel delivered everything we paid for. Cool cheap spot, if you need a spot to crash with some friends.

30/01/12 | Link | Rating: 2.0
14. Evangelina P.
For some reason hotels/motels/inn's in the area are rather expensive for what you are getting.

I read the reviews of this place after I got it from Priceline...I was not looking forward to my stay...since all the feedback was fairly negative.

Boo hiss.

I didn't want to spend more than $70 in a room..and from the look on orbitz and other online services..it looked liked my $70 bucks weren't going to stretch much farther than 1 star hotel.

Anyhow the room was 'pleasant'  it turned out they gave us room 205..which is hidden in a little dark corner..but it had a whopping 3 bedrooms... I want to say it was the biggest rooom here???  It was upstairs.

We had to park in the street..because it seemed that this place didn't have ample parking for its guests in their private lot...I was a little uncomfortable leaving my car in the street..but it turned out fine...

I minus 1 star for the location...all the hotels in this area look dumpy.  At least dumpy to what I am used too....

Minus 1 start for being old... yes they ahve tried to hid the 'oldness' of this place...but it just seems like the stairs are flimsy..and not your standar staircase either!!!!

They boast a free continental breakfast...ahhhh...its just orange juice and thinly sliced muffins..which I only got a crumb....apparently they eat them or they are too stingy to put out a muffin for each guest??!!!  Coffee was bleah.

minus 1 star for only being a shower..that I barely fit in!! lol..and I am 5'2"!!!! and pretty slender!!! lol.

This place is definately not ADA compliant it seems..at least this 2nd floor room wasn't.

They did a good job fixing up the place to look 'quaint'....

I feel bad leaving 2 stars..because the people at the front desk (possibly owners) were very nice. :-)

But I swear..I felt like this place was not too pretty...but prettier than others we drove by!!!

15/07/08 | Link | Rating: 2.0
15. d p.
This Inn is a ok with me . The rooms are clean and no bugs and i look very close for them! the staff is nice and friendly and helpfull-Dill is the owner a very polite soft spoken and easy to understand. Chet the owners son is also very helpful and friendly. you wont get that yelling Arab type motel manager/owner that you have come to expect when staying at the cheaper motels in the boardwalk beach flat area. the place is freshly painted and looks ok inside and out. This will be my new Go TO place in santa cruz . stay away from The AQUA SLEAZE (breeze) and the PARASITE INN(paradise)

07/08/11 | Link | Rating: 4.0
16. Joshua G.
Great little place, for what it is.  Knights Inn is a quiet place to sleep, and a great launching pad close to the boardwalk.

18/08/11 | Link | Rating: 4.0
17. Allison L.
Another great stay at Knight's Inn. This time we came bearing two dogs and were greeted in a totally warm manner. We paid $90 for our room and that included a $15 charge per dog, which I thought was totally reasonable. Definitely a staple of a Santa Cruz stay for us.

----------

Totally reasonable for the price. The owner was friendly and welcoming, even though we checked in after 10 (not supposed to do that without a reservation). Located close to downtown, with fairly easy parking, though you may wind up on the street. No big deal. The room was clean, if a bit warm. For $65, we did pretty well in a town that offers pricey lodging.

16/11/08 | Link | Rating: 4.0
18. Kimberley G.
I must say I was Leary to begin with, because my rate for the room on Hotels.com was so low..I was sure we  were staying at the Roach Motel..couldn't be further from the truth!

Yes the place is a bit older, but obviously cared for. Rooms are immaculate and the staff/owners are super friendly and a pleasure to do business with..

Pool was a bit cold for my taste but the rest of the family was happy with it..

We come to Santa Cruz at least every 2 years for 3 to 5 days and we will definitely stay here again.

31/05/10 | Link | Rating: 4.0
19. ValleyGuy P.
Like others have said on here, you get what you pay for. Sometimes though, you get more without realizing it.  

I was with my two little girls for 2 nights, 3 days in Santa Cruz. Everywhere I looked rooms were going for $110 t0 $125 a night. One place even tried to force me into a two room suite for $145 when they had the $90 rooms I wanted.

I found the Knights Inn on accident and I am glad I did. We paid $85 a night at the end of July for a two queen bed room. Ok the hotel could use new carpet and shower curtains but how much wear do these rooms get from the beach crowd? The TV worked great, the beds were comfortable and the bathrooms clean. All around the motel were couches that you could kick back on, drink a beer and watch the sunset.

The swing lock on my room's door was broken but the staff took care of it when I mentioned it. And that is their best feature - their staff. They did everything in the world to make our stay great. My praise goes out to Chet and his staff.

Chet busted his butt to make sure I found the baseball game I was there to shoot and even helped me to find the motel. Around the Boardwalk streets go one way and if you make the wrong turn you are screwed. Chet stayed on the phone and guided me in.

The staff even let my kids wined down in the pool for a little bit after the closed time. After we checked out they let the girls swim for a half hour before we left (the oldest slipped in the ocean and was feeling yucky).

This place is a block or so from the entrance of the Boardwalk. There is a market is just down the street as well as a Mexican restaurant that is great. The rooms come with a microwave and refrigerator so you can save a little money on food by bringing your own.

This place isn't a Marriot or Hilton. It's not a Holiday Inn Express. But you would be smart to stay here if room cost is an issue for you. I am going to stay there again as my kids loved Santa Cruz and want to go back. Next year we will have season passes and plan on making the Knights Inn our home in Santa Cruz.

Don't forget to buy your wrist bands at COSTCO and save a few bucks on your unlimited rides. When you call the Knights Inn ask for Chet and tell him "The Madera Guy" sent you.

02/08/09 | Link | Rating: 4.0
20. laurie h.
This little hotel could have been a nice little getaway for my boyfriend and I, however it turned into a very bad experience. For $188 we expected a clean, air conditioned room(as Santa Cruz can get into the triple digits). Upon checking into our room we soon found out the air conditioning didn't work, it also happened to be in the 90's . A repairman was called in to fix the air cond. We went to the beach, ate and returned a few hours later to an even hotter room. The repairman was called again and after watching him try to fix the problem for another hour and a half we decided to request another room. We were told there were no available rooms and no refund could be issued. We were told there was nothing in the contract stating the room would be air conditioned and the best they could do was give us a refund for half of what we were charged.  Meanwhile the hotel clerk was offering a room to a caller. When we asked the clerk about the availability of another room he said it was at another location. Funny, the other location address he gave the caller was 510 Leibrandt Ave. The same location we were currently standing in. I can't even give this place one star. We ended up leaving and are still waiting for our $90 refund. I guess the customer service isn't very important at this hotel

01/07/13 | Link | Rating: 1.0
21. Nicholas F.
It's basic, but it gets the job done. It's a short walking distance from the Beach Boardwalk, the municipal pier, and the downtown area, for very affordable rates. The room we were in didn't get much light, and it was fairly bare. However, when other places nearby are charging $150+ a night, our $50-ish dimly lit room really shined bright. And it's so close to everything that it's perfect for pre-boardwalk and pre-beach toasting, and even better in that your room has a fridge in it.

Ryan B. and I spent a relaxing three days here on a sort of romantic getaway. We were very happy in our comfortable queen sized bed watching cable TV until we fell asleep. Our bathroom was clean and the shower almost luxurious by our standards.

About the infamous breakfast: I never woke up in time for it, but I sampled some of what Ryan brought back for me and wasn't too impressed. But I've also never been impressed by a motel's breakfast offerings, so I didn't have very high expectations and I didn't mind. Saving money on our accommodations meant we had money to burn on better food offerings elsewhere, and there are plenty of those here (I do recommend bringing snacks in case you wake up late and miss the breakfast but have to wait a while before getting food someplace else. I did have one rough morning where I thought I wasn't going to make it to the restaurant due to hunger-induced faintness).

Other notes: the pool looked clean and inviting, but we didn't use it. The staff are extremely friendly and were accommodating to our needs. There isn't a whole lot of parking but they offer to give you a permit for street parking if you need it. It's not as big a deal as people here are making it out to be. The street is very quiet.

If you're looking for a bargain in your search for a relaxing beachside escape from wherever (in our case the Kafka-esque drudgery of life in the city), Knight's Inn in Santa Cruz might be a good choice. Just don't be a snob.

05/07/09 | Link | Rating: 5.0
22. Kelly M.
For a motel that's only a hop, skip & jump away from the boardwalk and beach and for as little as $48/night...how can you even think about complaining?!

This place is perfect for anyone on a budget. My philosophy: The less you have to pay for lodging means the more you get to spend on food, drinks and entertainment.

I'll definitely be returning to The Knights Inn.

12/01/09 | Link | Rating: 4.0
23. Nate C.
Rented a room on New Years eve with two beds for me and a buddy, My intentions for the night was not to have a party, but a place to relax after a concert downtown and a couple drinks at the bars.  This being said I was also excited to have a few people over after the concert to enjoy some drinks, then continue our night down town, and who knows maybe bring a lady back for the night.  Upon checking in the management, or Chet, informed me that if anyone else entered the room other than the two of us that were registered he would immediately kick us out.  Now understandably a hotel is not going to want a whole bunch of unregistered guests or a party going on if the rooms going to get trashed, but what I was planning on doing was having maybe 3-4 people over for a bit, then they'd be on their way, and if an additional person stayed the night I would pay the fee for them to stay in the morning.  Chet informed me that if i was planning on having anyone else in the room i needed to call him personally what ever time of night that may be or he would kick us out (a little over the top).  As the night progressed we eventually stumbled our way back to the room around 3 only to hear a knock on the door 20 mins later... it was Chet checking the room making sure we had no extra person.  
 I personally don't rent a room in my home town, to have a cop of manager checking in on us at 3am or tell us he'd kick us out if 1 extra person was in the room.  I would have taken my refund right when we checked in had I been able to find a room open and for similar price, but unfortunately no such luck on new years eve, go figure.  Other than the ridiculous manager, the room was clean and to par, but nothing special.  Will definitely never make a reservation here again

09/01/12 | Link | Rating: 1.0
24. Mary T.
This place is great. Staff is awesome.  Some of these reviews are lame. You are right by the beach, rates are good, staff is great. People are complaing because they are irresponsible, lose a key and they have to pay to replace it? Or they are naieve enough to chain a nice bike up outside in a busy part of town in a wide open court yard where cars and people walk by all night, and it gets stolen and they blame the hotel? Try taking it in your room next time. Just some advice. Also the staff is totally friendly and trustworthy. I will always stay here if I need a hotel.  I stayed here often and never ever felt unsafe or saw low life unsavory people staying there. All around a good place. Hardly loud even in summer.

09/02/12 | Link | Rating: 5.0
25. Nathan G.
Positive:
The place is clean, the bed's not terrible, and the room was bigger than expected for what we paid (which isn't saying a lot, but it was comfortable).  The people at the counter were friendly.

Negative:
When you walk in, there is a sign that says "Free continental breakfast per franchise requirement".  And it's just as good as it sounds--food you probably won't eat.  There were people walking up and down the stairs all night, and it sounded like there was a party going on until 5am in the next room--not the hotel's fault, but just be prepared for the kind of people that are attracted to a cheap room.

If you want a clean place to stay and want to take your chances with the guests, this is the place for you.

08/11/10 | Link | Rating: 2.0
26. Selina C.
We came here on Memorial Day weekend + 2 extra days. The room was nice for the price that we paid for it. We had a flat screen tv mounted on the wall, a working fridge & microwave, & cable television. *The boyfriend was able to watch Game #1 of the NBA Finals* The front desk was friendly and there was free wi-fi in the rooms. But be warned that not all of the laptops will be able to connect to the network.. the older laptops, will not be able to for some reason. Parking was very limited, I believe that there were literally about 12-14 parking spaces. Oh and you can get a hair dryer from the front desk.
Some major downside to this hotel was that there was no shampoo & conditioner and body soap for the shower. We had to go to CVS to go buy some. I was hoping that there will be room service when we are not in, but no one came. We had to reuse towels and what not.
Overall, I would come back to this hotel again because it's closely located to the boardwalk, about 1-2 miles away from downtown Santa Cruz and it's not bed infested like some other hotels around Santa Cruz.

02/06/11 | Link | Rating: 4.0
27. Chris O.
My wife and I stayed here for a impromptu getaway on Monday night.  I picked Knights Inn because we are on a budget and since neither of us are overly fussy about polish and amenities, the $65 rate from hotels.com was what sold us.

We arrived at 9pm and were greeted by the very friendly innkeeper woman.  The room we stayed in (202) was simple, clean, and had a microwave oven, refrigerator, tv, combination safe, and an electric standing heater.  The bed was comfortable, sheets smelled clean, and that was all we needed for our stay.  The morning of our departure, the lobby had delicious poppy-seed cake, coffee, OJ, and tea available for guests (totally unexpected amenity at a place like this).

Also unexpected was the shower in our room... WOW!!!  Great water pressure and HOT water that heated up quickly and stayed hot throughout.  One of the best showers I'd taken at a hotel in years!

The hotel is a hop+skip+jump from the Boardwalk!  We were excited to discover that on Mondays and Tuesdays in the summer they offer $1 rides after 5pm!

The only criticisms I have are that 1) the parking sucks and 2) the bath towels are really tattered and flimsy.  Really, though in the grander scheme of things, this is easy to overlook for the value offered.

If you want a budget-friendly place to hang your hat for the night, my suggestion is to check out the Knights Inn.

30/06/10 | Link | Rating: 4.0
28. Aaron S.
Clean place..  nice location. Very helpful staff..  Pet friendly and inexpensive. Could use an update, a bit out dated and cheap..  We will be back for a quick stay. Its Santa Cruz what more do you expect?

25/01/12 | Link | Rating: 4.0
29. John H.
A tale of two hotels.

So I first stayed here on a Sunday night in spring of '08 on my way up to SF, and would say the stay was enjoyable.  While not fancy, you could definitely have done worse.  Things were chill and the bed was comfortable.  Not bad for $60.  3-4 star territory.  

Coming here in late June though, not so much.  The rate was jacked up to $150 (most hotels in SC had done the same), and we arrived to find they were out of king sized beds despite having a reservation for one.  Ugh.  Also a lot of teens running around who appeared to be intoxicated, along with several Hispanic families who I'm assuming were migrant workers.  The queen bed was uncomfortable and noise drifting through the thin walls kept us up half the night.  The really odd part was when I tried to get a copy of the bill to see if I'd been charged for a queen or a king, they couldn't do it.  This was just unsettling and weird.  1 star.

So yeah, I realize June is tourist season and paying over $100/night for a 2 star motel is ridic, but next time I'll be rolling the dice on a different place rather than come back.

06/08/09 | Link | Rating: 2.0
30. John L.
The epitome of you get what you pay for.  Good location near the boardwalk and the attendant was more than personable and helpful.  

The room however, was a different story.  They gave us one towel, no soap and shampoo, lampshades were stained, TV was old, and the bed was extremely uncomfortable. Don't get a room right next to the pool because you'll be woken up by people moving around at 8 in the morning.

14/06/10 | Link | Rating: 2.0
31. Lola R.
Ok, I'll be honest...I'm totally skeeved-out by hotels.  Even fancy ones.  Just the THOUGHT of the sheer number of people who have been on that bead-spread and carpet makes me do a body shake. (neither of which ever get washed, rite?)   And then considering what those people might have done on the carpet and bedspreads that never get washed.  That's the stuff nightmares are made of.  (like, you know, when the bed or room smells like butt, a vision of some slovenly person sitting naked on the bed-spread watching porn..and....EWWWWW!)  Gross, now I feel like I need to mediate, or maybe even medicate or burn some incense or something to clear my head.  

EW!  

I'd soooo rather sleep in the dirt under the stars and pee in a bush.  totally.  Maybe I need medication but as far as I'm concerned there is a distinct difference between dirty dirt and clean dirt, if you catch my drift.  But sometimes because of mixed company or convenience or other reasons, sleeping in the dirt under the stars isn't always an option.  So, YELP! to the rescue, yes?  YES!

Unaccustomed to going straight to Yelp! for help, I had used google maps to find the place for a night.  Mostly they were either too expensive or downright disgusting. And of course there are not ratings.   I was getting discouraged when I remembered to Yelp!  YAY!  I clicked on the 2 dollar signs option, typed in "lodging" and "Santa Cruz, CA" and picked the cheapest one with the most stars.  

That led me to this establishment.  I was totally NOT disappointed.  Only 4 stars though because it's clear that they are in transition.  (to better the place up)  The phone for the room had no line connected to it.  (seriously,like just a phone with no line connected to the wall.  cracked me up!!)  I couldn't call down to the front desk to ask them a question about the wireless which wasn't working.  I walked down and got the password but it still didn't work.  It actually worked once but that was only for about three minutes and then it stopped working again.  Also, the continental breakfast was not so fabulous.  I'm not a fan of breakfast but it was pretty much not so yummy.  Also, you can only run one appliance at a time or things short out. (there's a notice in the room that informs you of this - they are rewiring the place)   I could care less about that...but others might.

On to the pleasantries:  The beds in our room were RIDICULOUSLY comfortable.  This from a person who never sleeps well even at home on her viscoelastic mattress, with her uber-plushie sheets and her hot stack of husband-man-love right next to her.  I slept poorly, of course, but I at least was comfortable while I slept poorly.  Also, the first thing I do when I get to a motel/hotel is peel that nasty-ass bed-spread back so I won't come in contact with it and wash my hands.  When I was peeling these particular spreads back I noticed that they didn't feel slimy.  I took a chance and sniffed at them....WHAT?  They smelled like laundry soap.  SERIOUSLY!  I THINK THIS PLACE WASHES THEIR BEDSPREADS!  that's headline worthy of you ask me.  Almost worth another star!  I still didn't sleep in them because I had no phone to call down stairs to ask if they indeed wash their bedspreads.  And I was too tired and lazy to walk my bootie down there to ask.  The room was warm, super clean and oddly-shaped, which I liked.  The paint was new and done in warm tones. One bed was hard (perfect for my mom) and the other was soft, perfect for me.  They offered a roll-away bed for my daughter but I thought, well, nah, we'll be fine in a queen bed together.   I shoulda taken the roll-away.  I got punched in the face once, kneed in the ribs twice and kicked on my leg with a fresh tattoo on it.  OUCHIE!   (we were there for a marital arts tournament the next day....)  Crazy kid.  

The place is run/owned by a sweet Indian (dot not feather) family.  They have a cute little dog named Bonzo (maybe Gonzo) who could have cared less about me but was rather smitten with my daughter.  There is a young man there, maybe early 20s, who I would probably think was a hottie if I wasn't old enough to be his mamma.  I think he is probably their son.  They are super pleasant and helpful and friendly.  

There's a pool but we forgot suits and I don't think they would have appreciated my 40 year old nekked body doing cannon balls into their pool.  It seemed clean and warm when I dipped my toes in.

It's also only a block and a half from the Boardwalk which made my daughter ridiculously happy.  Parking was a breeze, it was quiet, I couldn't hear through the walls, and all in all, it was a lovely place to stay.

23/06/11 | Link | Rating: 4.0
32. Dave B.
We stopped here after a couple nights in Monterey-Carmel.  That was probably the mistake.  Had we been here first, it wouldn't have been bad, but our place in Monterey turned out to be nice.  However the man at the desk at the Knights was far nicer than those in Monterey.  

When we arrived, there was a group of people bbq'ing on the second floor balcony.  Interesting.  I'm sorry I forgot the name of the manager (it's been a couple months now) but he was very chill.  Good person, super helpful.  Our reservation got bumped to "the suite" with the dual shower heads.  Odd.  Even odder was the description of how to find our room, which was through a common entryway to his room.  Turned out to be 2 separately locked doors, so it was fine, just seemed odd at first.

The room was fine.  It's motel-ey.  Clean though there was some rust stains (I hope) on the box spring.  The bathroom was fairly large though had a curtain instead of a door.  The shower was quite large, though the second showerhead looked a little suspect.  It worked fine though.

Despite some of the initial weirdness, I'd happily stay there again.  It's perfect for a weekend at the boardwalk which is a five minute walk.  Just make sure to set expectations appropriately and remember it's all fun.

27/10/10 | Link | Rating: 3.0
33. jay p.
Wow, maybe I should have read the reviews before I booked this place...

We booked 2 rooms, both double queen on Expedia. When we got there, I guess in their system it came up that we booked 1 double queen, and one king... so we ended up having to get a roll away bed. Each room were $135 each. Compared to all the other reviews, I feel like we got robbed or something.

Anyway, both rooms were upstairs, I can't recall the room numbers. One of the room had a bad smell, had to keep the window at all times. The beds were hard as a rock, but at least they weren't stingy with their pillows and everything felt as if they were clean because the sheets smelled like bleach. They can replace some of the blankets though, there were cigarette holes in 'em.

Service was alright. It wasn't too bad, but could have been better. Parking sucked because their lot was really small. We had to park on the side of the street. We had to move our cars by 10AM before we'd get a ticket kuz you needed a permit to park there.

Bleh, for the price and the mess up, I was somewhat disappointed. Next time, I just need to do more research.

17/08/10 | Link | Rating: 2.0
34. Eleanor H.
Literally the worst hotel ever! Beware!!!!
For lack of an exhausting story I will give it to you short and sweet. So I booked online for one room one night. They booked me for two rooms. When I got there they said it was fine and they would refund me the amount of the other room and allow me to pay in cash. Well they didn't. They refunded me before I checked out the next morning. Then when I went home they charged me twice again. I called and called and called and was unable to get a straight legitimate answer from the manager. Finally he told me it was to bad and it was my fault I got double booked. I eventually had to file a dispute with my bank (after getting over drafted twice for the charges) and it took me over a week to get my money back.
In all honesty the price IS NOT worth the stress and nastiness of a hotel like this. I am all for getting things as cheap as possible but youre better off going to the comfort inn across the street. There is a ton of hotels on this street and in the immediate area of the board walk that are probably way better, friendlier, and legitimate. This is a sleezy crack motel run by inefficient retards that just want your money and could care less about you.
The hotel room was dirty anyways. It was old and dingy. And they only offer you stale coffee in the morning. If I could give negative stars I would.

11/06/13 | Link | Rating: 1.0
35. C.S B.
You pay for what you get.

Positives:

-close to beach board walk

-cheap rooms

Negatives:

-they made me pay $10 because they assumed i i took the key; i left key in the room on the desk becuase typically in other hotels you leave the key in the room visible for the maids to pick up for when they go check the rooms for damages. So when i was checking out i didnt have my key so the manager gave me another key to go back to the room and get it. FUNNY THING i went to the desk where i left it and it wasnt there anymore.So the maid had to get the key when i was checking out. I told the manager to ask the maid if she taken the key and he immediately said "NO" before meeting me half way. This place tries to have good customer service but in my opinion they dont because all they wanted was my $10 stupid dollars instead of helping me out and meeting me half way to the situation.

-they don't provide shampoo + conditioner (only soap)

-there isn't a clock in the room

-they charge you $15/ an hour to check out late

-small parking lot might have to park on the street

FYI other stupid things they'll charge on your credit card:

-$100 for smoke in the room
-Variable if items from the room are taken
-$100 if you have pets in the room
-deep cleaning fee if extremely dirty
-extra person charge

I would NEVER stay at this place again.

05/07/11 | Link | Rating: 1.0
36. Daniel B.
Could not have asked for a better place , rooms are cheap,big and clean. Their just a few blocks from everything. People that work there are really nice. I will stay here every time i vist Santa Cruz.

20/04/12 | Link | Rating: 4.0
37. Jennifer N.
The reasons I give this hotel FIVE STARS
DOG FRIENDLY
The rooms are HUGE!
The bathrooms are big.
A quick walk to the boardwalk.
The owner and staff friendly and extremely helpful.

With that said let me tell you why I think they are and will always be my choice of hotels when I vakay Santa Cruz.

For the price one can't go wrong. A 2 bedroom mini/half suite for under a hundred dollars.... ahhh wahhh???? YEP good deal. Okay, okay, sure its not the Holiday Inn or some fancy resort but then again, who takes their kids to Santa Cruz and expect to be holed up in a luxurious room? During our one night stay, I walked back twice with my seven year old because he couldn't resist jumping into the ocean fully clothed and the second time because clothing are the perfect magnets for cotton candy. The walk was just the right distance for him to walk without complaining.

As for the rooms, I laugh at the people who expect rooms to be cheap and top of the line. You can't have your cake and eat it too. When in Santa Cruz I'm concerned with having more play money in my pocket  for the Boardwalk than in the pockets of big corporate moguls. And I'm supporting a local business. If you think about it, most of the time your hotel time is spent being storage for your luggage while you are out and about. The rest of the time you are sleeping. If you played your cards right, chances are you'll be too tired from having fun to even care where you crash at night.

I recently drove from Boston to Reno and stayed at several hotels that weren't as nice as this for more mullah and they were stuck out in the middle of nowhere.

It's not home, so I always pack a can of Lysol and Air Freshener (I don't care if the hotel is Luxor or Knights Inn). The moment I walk into any hotel room it gets a good spraying of both. Sure the walls are a bit thin, its a run down (but the bathrooms have been redone) but then again its an even exchange for the quick walk to the Boardwalk.  

Okay, the parking lot is extremely small, don't be surprised if you get there late and have to park on the street. Don't sweat it you will get a permit from the front desk. Consider yourself warned, get there early or on time and you will find parking. If not its still free and walking distance  to the Boardwalk (any parking closer to the fun cost almost $10). WORTH IT!  

The BEST PART of KNIGHTS INN is that they're DOG FRIENDLY! On one side of the hotel they created a small area for dogs to stretch out and have a potty break. Its rather quite quaint and they even provide plastic bags for easy clean up. It's nice to be able to bring my dog on vakay and know he can relax in the room while we are out instead of a kennel or worse yet in my car (egads God forbid).

If it wasnt for my trusty GPS I would have gotten lost because of the sharp right I had to make. So it is a little confusing. I reserved three rooms and my other party was late to get there. They called the hotel and the owner was happy to get on the phone and guide them. My advice, print directions, review them step by step before you leave and always have the hotel number handy!

The continental breakfast was wanton and lacking. Yes only coffee, juice and poppy seed bread. But I didn't care, I had already yelped "Linda's Seabreeze Cafe" and since I saved money on my hotel I was able to afford an awesome breakfast!

WIN-WIN!

06/08/10 | Link | Rating: 5.0
38. Katherine M.
I have to give this place credit. My boyfriend and I called for a room the night we were planning on arriving. They gave us a room and even upgraded us to the king sized bed for free. We told them we wouldn't be arriving until after the check-in desk was closed and they told us they'd leave the key under the mat. But once we pulled up at around 10:30 pm we were pleasantly surprised to see the guy I talked to on the phone waiting outside to make sure we got into our room okay.

The room was decently sized for a cheap motel. The shower was surprisingly big as well. All in all it was a very pleasant experience for a motel. The only issue was that their parking spots are insanely limited -we were able to park on the street but the "permit only" parking rules were in effect early in the morning so we had to wake up early to move the car.

04/08/11 | Link | Rating: 4.0
39. John T.
Horrible customer service...also saw a charge on my credit card even thought I have already paid the staying...watch your credit card statements....not only that,  but they don't want to amend their mistakes...Im glad my credit card company takes care of this...never again

01/07/13 | Link | Rating: 1.0
40. Meia M.
As the other reviews have mentioned, it is well priced, DOG FRIENDLY, central to the boardwalk, and an overall decent room.

I enjoyed my stay here and would return.

A few interesting notes:

- bring shampoo, body wash, and possibly your own towels.
    - (the towels are exceptionally small and thin)

- bring earplugs and/or be prepared for some noise
   - ( the rooms have pretty thin walls)

- There is a small dog area which is super great

- Late check out $20 per hour !! The staff was very friendly and accommodating even though we didn't leave until 11.10. (Check out is 11am)

-The decor is not too tacky for a low budget hotel. The bedspreads are even almost pretty with a bit of an Indian-Lotus flower flair.

- There is a nearby bowling alley and taqueria

30/08/10 | Link | Rating: 4.0
41. Candice G.
Just stayed here and I have very mixed feelings about it. It is definitely a convenient location for those hoping to travel on foot. Its only about a 5-10 minute walk from downtown and the boardwalk. Also, compared to some other places in the area, the price is nice for those traveling on a budget. However, there are several disappointing factors in this hotel. Although they advertise that the rooms will be available at 3, ours was not available until about 3:45. This really wasn't a problem for us, but for those who may have a schedule or have a lot of things to unpack this delay could have been inconvenient. Some other problems we encountered included some of the following:
-electricity in half of the room did not work, we had to rely on one working lamp and the bathroom light
-shower head didn't work, had to take a bath (also not a big deal for us)
-thin walls (heard some very intimate moments from the neighbors downstairs)
-complimentary breakfast=poppyseed bread and coffee (juice machine was broken)
-bed frame was cheaply put together, if you sat on the edge of the mattress just the right way the mattress would lift up.

Overall, this hotel is not a bad place for those individuals who dont plan on spending too much time in the hotel. Its walking distance from all the major spots, so you wont have to move your car. The owners are nice, the rooms are very clean and spacious, and there is free parking on the street/in the lot.
The place is definitely tolerable, just dont go with any expectation of glitz and frills.

19/02/12 | Link | Rating: 2.0
42. Jacqueline G.
We stayed the night at this place primarily because of the reviews read on the internet for a clean, decent cheap stay.  We did not find one single thing in common with any of the favorable reviews.  From the start, the person checking us in (not sure if they were manager or fill-in worker) was not cordial, and during check-out became very rude, unprofessional and not at all customer oriented when I told him how horrible a night we had.

Short and sweet, this is one of the noisiest places I've ever stayed in.  The walls are paper thin, you hear all four units surrounding you each time someone checks in at night, turns on their tv and takes a shower.  You may as well just be in their room with them.  Problem is you experience this every time someone in a surrounding room checks in.  The rooms were clean but old and worn.

They are working on something around the pool area all day and the workers stay in the rooms.  They tied up their Rotweiler outside our door, a little scary to come in and out.  There was constant noise from not only construction, but workers and friends of workers yelling in the evening.

I would not recommend this place to anyone.  very negative experience.

29/10/11 | Link | Rating: 1.0
43. Matthew D.
We gave this place a try on our second visit to Santa Cruz.  The service was friendly, the bed was fairly comfortable, and the room was pretty good overall.  I wish that they swept and cleaned the outside of the place a bit more, but the pool was heated and all together this was a pretty nice place to stay.  I'd say the price was pretty reasonable for a hotel within walking distance of the Boardwalk.

They did accidently double charge us for our night there, but the problem was quickly resolved.  Don't spend lots of $$$ at the fancy places across the street from the park.  Save a few bills and go here.  It isn't fancy, but it's a nice clean bed, bathroom and tv that will work just fine for your purposes.

04/08/10 | Link | Rating: 3.0
44. Sheryl L.
Mention yelp and recieve ONE OF THE BETTER ROOMS I ASSUME!
831-423-6020
knights inn santa cruz
where every night is just right UMMMM MAYBE???

I'm pretty stupid for not mentioning that I read about this location on Yelp.  I mean 3 stars on Yelp mean it's pretty decent right? I'm going to guess that if I DID mention Yelp I would have been given a more decent room.  Sure, I did ask for the cheapest room, but my goodness! This is the first time that Yelp disappointed me because I was definitely not happy with our room.  

Our unique experience included
-lamps that did not function
-a gap in our door that could be used as a peep hole or  to let air in on a hot day
-a rocking toilet (useful for constipation)
-a guest room that was once a kitchen
-holey blankets
-smoke filled atmosphere

Once I arrived I had to message my sister in law who is very picky about her sleeping arrangments, that this place was definitely a 1-2 star material.  To her benefit, her room was much more put together than ours including
-a flat screen television
-updated lamps
-large shower
-new beds (still wrapped in plastic)

It was like a whole new hotel just 5 doors away. Unfare, I thought especially knowing that we payed the exact same amount.  

At 75 bucks.....I guess I do get what I paid for and that is  Well...I've coming home scaby free.... I guess that calls for a half a star boost. 2.5

PS.  Knights Inn definition of CONTINENTAL BREAKFAST: coffee, hot chocolate, orange juice, and poppy loaf slices.

08/07/11 | Link | Rating: 2.0
45. Issac M.
As much as i've grown to accept this dump i will never go back. My friend's bike was stolen right from outside our room (lock cut)!!!! DO NOT LOCK YOUR BIKE TO THE POOL FENCE! It's obvious she should have had a better lock however, somebody saw that bike there the previous day. It's not like someone was walking around with bolt cutters THAT night. Oh and they left my bike so that tells you someone close by had noticed it. Whether it was the white trash staff or one of the sh*t bag guests, someone snatched it!
Oh and the walls are as thin as paper so unless you like hearing the young couple next store bang all night, I'd opt for another crumby hotel down the street.
As much as i like the owner and think he's a cool guy (sorry man),   i speak the truth.

It is close to the boardwalk though... and CHEAP :)

21/01/12 | Link | Rating: 1.0
46. Jessica J.
OK Yelpers...I'm a little bummed out about your reviews for this place! Yes it may be conveniently located within walking distance to Downtown, the boardwalk and the Wharf but holy crap! Are you kidding me??? Where do I start???

When booking the hotel, we paid $55 a night. Yelp reviews and the price were a no-brainer. However, when we went to check in we were told that if anyone else stayed in the hotel besides whoever we registered right then and there, we could be kicked out and they were entitled to keep all the money for all the nights we booked, regardless of if we stayed there. So we ended up paying an additional $15 per person per night. For that amount, we could have stayed at a much nicer place. Also, we were given electronic keys, if we lost them, you have to pay $10 per key.

So, get into the room. Initially, ehh OK, not too bad as far as "looks" but it smells, even in the nonsmoking room. We couldn't put anything in the closet because it smelled like a wet dog that pissed. Then, a mystery door that only closed partially but was locked made us a little nervous. Looking from the outside, we realized it was some sort of storage unit? There was a mini fridge and microwave. In the very small bathroom, no counter space, no hooks to hang towels or toiletry bags and the shower was like a confined sauna.

The longer we stayed in the room, the more it smelled. The smell was coming from the carpet. Nasty. And the "maid" conveniently showed up every time we had been gone for hours and hours asking if we wanted our room cleaned. At that point we were too tired to get up and walk more.

When we told our friends where we were staying we always got the same response..."Ohhhh eeeeeehhhhhhh....youre in the Flats man." So, not in a safe neighborhood. If we walked to the markets down the street, we were howled at by men on roof tops that watched us walk to and from the motel. Again, not a good feeling!!!!

And poor "Bear" the owner's huge Rottweiler that was a total sweetheart but would be left outside, tied to a rope for hours on end. He had food and water and was kept company by whoever walked by. Just kind of odd.

FINALLY when checking out, one of us accidentally left our bag in the room. We went to tell the guy at the desk, whom I am assuming is the owner. We told him we needed to a key or to be let back into the room because we forgot our purse. He argued with us that we already checked out and why do we need a key if we already checked out. Seriously? BECAUSE I LEFT MY PURSE IN THE ROOM. Again...he kept arguing and finally gave us a key to get back in. Sheesh!

So if you are comfortable staying in a not so great part of town, this place really isnt too bad if you know what you are getting into.

04/01/12 | Link | Rating: 2.0
47. Amanda P.
This place was great (a little pricey for us), but overall great!  It's about a 4-5 minute walk from the Boardwalk (and safe walk at that - minus the usual street-sitters you have to walk by on the daily), provides free parking (however, it fills up fast! so you may have to park in residential-only parking; however - they give you a free parking pass), and, though it looks a little cheap on the outside, the room we had appeared to be recently remodeled or refurnished (the bathroom looked like it belonged in a nice house! big walk in shower, etc.).  We also got there a few hours before check in - and though a room wasn't ready - they let us check in early and had our key waiting for us when we returned at the right check in time :)

30/06/13 | Link | Rating: 4.0
48. Emily C.
The Knights Inn was perfect for our short stay in Santa Cruz! My boyfriend and I came for a 2 night stay and were very pleased! We weren't looking for a super ritzy fancy hotel, just somewhere clean & comfortable that fit out budget.

 As other reviews have said the manager was wonderful! Very friendly and helpful every time we talked with him! He recommended a wonderful cafe downtown (The Walnut Ave Cafe) when we arrived early for our check in. And worked with us to get us checked in an hour earlier than the listed check in time!

  We brought bikes with us and the hotel was located an easy 3 minute bike ride to the boardwalk and 5 to downtown. So convenient!  

 We will definitely stay here again when we return to Santa Cruz!

16/06/12 | Link | Rating: 4.0
49. Chris S.
If it weren't for their location. They wouldn't have a chance in hell.  Charging the prices they do, for what you tolerate because you're there.

Every single screen in our double room was torn wide open.  They gave us floor towels to dry with.  As I said.  If it weren't for location I don't know that I could give them a star at all.  They should invest their overpricing into some beds that don't poke you every time you move..

And Hello mean girl at the front desk. A smile is definitely appropriate ..

25/06/13 | Link | Rating: 2.0
50. Kaye F.
Good, clean, comfortable rooms.  The continental breakfast was laughable, though.

21/09/12 | Link | Rating: 4.0
51. Gil S.
Tell Chet that I said "hi".  Very friendly and charming, he was very helpful with suggestions on where to eat for dinner (Riva Fish House) and breakfast (Beach Street Cafe).

Knights Inn is a leisurely walk away from the wharf and the Boardwalk. You can actually hear the screams from the roller-coaster ride!

My queen bed, non-smoking room (201) was very clean and comfortable.  It had a flat-panel screen TV, a microwave and refrigerator, and a walk-in shower.  It had a portable heater (for those cold nights) and an energy-efficient "smart" air conditioner (which wasn't noisy at all.  Please refer to the photos that I posted.  I did not bring my laptop but used the free wi-fi connection for my iPhone.

Being a member of the Wyndham Hotel Group (Ramada, Travelodge, Howard Johnson, Days Inn), you can pick up "points" while staying at the Knights Inn.

I was very satisfied with my overnight stay, and would book a room again at this place when I come back to visit the Boardwalk.

Here's a link to the video I uploaded to my YouTube channel:
youtu.be/hFOxE1UVRrg?hd=1

06/10/11 | Link | Rating: 4.0
52. Michael H.
This would have been the perfect one night stay in Santa Cruz for a get-in get-out experience, but the management is full of incompetent douchebags that don't know anything about customer service.

I discovered small streaks of blood on my sheets the morning after. Having experienced bed bugs before, I went down to management to tell them and wanting (at the least) an apology for what was either bed bugs or dirty sheets that had been stained with peculiar markings of someone else's blood.

Instead the management immediately accused me of either lying or wanting money back on the one-night stay, and told me that my party and I should contact the laundering service that cleans their sheets to take it up with them. Additionally, when I mentioned the possibility of bedbugs, they claimed that it was impossible because of their bimonthly bedbug checks. Of course, I knew from experience that bedbug bites don't necessarily show up right away; however, when I told them this, they countered that I was lying as they knew better and have had bedbug bites on themselves before--and that they would look at any bites that I have (like they actually were medical professionals or something, what a joke). Not once did they say anything like, "I'm sorry that happened." Wow. And when I had nothing left to say, they charged: "Are you done yet?"

To make matters worse, one of my friends had accidentally left her phone in the room, and so we had to run upstairs to grab it right before we left. One of the management members saw us leaving the room then, and yelled, "You know you can't take anything from the room, right?"

We complained to the national Knights Inn chain about their rude customer service but never heard back. Will not be spending a night here again.

23/07/13 | Link | Rating: 1.0
53. Danielle M.
Don't trust the 4 star reviews!! My family and I decided to drive from Orange County to Santa Cruz for the first time to visit the Boardwalk for the weekend;  which is not by any means a short drive with a 3 and 5 year old let me tell you. I wanted to find a place that was close to the boardwalk and was reasonably priced so of course I checked Yelp. The Knights Inn had some really good reviews and a good price so I booked a room. After a six hour drive we were looking forward to just relaxing in our room. Upon arriving I was a little shocked by how small the hotel was not to mention a little older.

When we walked into our room I just about died! After such a long drive it was the exact opposite I was hoping for, it was completely outdated and had just recently been painted. The paint fumes were so strong it actually burned my throat. The kicker for me was that the door didn't have a seal around it and there was at least a half inch gap all the way around and the deadbolt didn't work to boot. Anyone with kids knows that you have to have a working deadbolt! Did I forget to mention it was poring rain and freezing outside? With the door not securing properly and a significant draft, there was NO WAY I could stay there with my kids.

I was obviously very upset, and by kids were crying to go home by then, so my husband called the front desk to see what could be done either with the door or finding another room. The front desk sent a "handyman" to come and take a look at the door. He proceeded to chisel away at the door jam right there!! After 10 minutes of hammering he "fixed" the deadbolt, which wasn't actually fixed, and basically told us the door was fine. Fine? I could see the sidewalk from the huge gap around the entire door!!  I seriously had a heart attack. We scrambled find another hotel to say in but nothing was available in that area on such short notice.  Now with both me and the kids crying I asked my husband to please see if we could move to another room and so he did. The kids even asked if we could go home...

They had an upstairs room that was much better than the one we were in. It also looked like a partial renovation as well but at least the door sealed and the deadbolt worked, which was such a luxury at this point. We muscled our way through the weekend but I would never stay there again. Yuck.

08/06/12 | Link | Rating: 1.0
54. Fred F.
Nice Place, but Santa Cruz has a Crime Problem.

The Knights Inn is relatively inexpensive and very close to the Boardwalk. It was the best tradeoff between price, quality, and distance from the Boardwalk.  We stayed in the just remodelled "White House" building and the accomodations were superb.  The staff was very attentive.  

Unfortunately, our car was broken into overnight and a lot of stuff was stolen.  The hapless hotel staff tried to be helpful.  There are about 8 exterior video cameras and the Manager was going to review 8 hours of overnight video for us.  This took a while because the fastest he could to run it was 3x.  Better lighting in the parking lot would have helped.  The police officer was also very helpful and sympathetic, and even attempted to lift fingerprints. It's a shame that this criminal act spoiled what otherwise would have been a delightful sojourn in Santa Cruz.

17/08/13 | Link | Rating: 4.0
55. Amy W.
Location, location, location!

Two minutes walk to the boardwalk so you don't have to deal with the nightmare of parking ($12+). And when you get sick of the boardwalk, it's five minutes walk the other direction to all the great restaurants and shops downtown.

Plus it's a thoroughly decent place. Clean. Pretty standard rooms with nicer than expected bathroom. Largish flat screen tv with a lot of channels, Fridge and microwave in every room. Nice staff at check in. There is an amusingly small swimming pool, if you have kids they would probably enjoy playing in it.

And even though it was summer season, a standard room with queen bed was $100 after taxes and everything. Not bad!

14/07/12 | Link | Rating: 4.0
56. Emily M.
Totally recommended! It's cheap, clean, close to the beach, and at least the room we stayed in (201) had been remodeled in the recent past. It's a basic hotel room, but much better maintained than most budget hotel rooms I've stayed in.

After reading many horror stories about all the cheaper places near the beach in SC, this was a great discovery (I chose it because it seemed to have the best reviews). I'm almost afraid to make this knowledge public though... I might want to go back someday and be able to find vacancy here!

11/09/12 | Link | Rating: 4.0
57. Hargobind K.
I stayed two nights at this place in two different rooms -- 105 on the bottom floor, and one of the suites right above the office. I really like this place -- very clean, has that "recently remodeled" look and the rooms are decorated nicely. The price is comparable with most other hotels in the area. The staff is very friendly and helpful. The pool is a bonus. And it has great proximity to the boardwalk and downtown areas.

I don't recommend the suite because it has a thin inner door which separates you from the other suite and you can hear your neighbors a bit. But it has a private balcony which is nice. Also, the wifi speed was pretty horrible, but that may have just been for the two nights I was there.

I'd stay here again in a heartbeat.

15/10/12 | Link | Rating: 4.0
58. Jazzy B.
This motel is a solid 3 stars (I know I'm rating it 4 stars and I'll tell you why in a bit).  I haven't stayed in many motels, but the Knights Inn took me by surprise- both good and bad.  It's a motel, folks, not a hotel.  Check your expectations before booking or else you'll be disappointed.  

I chose Knights Inn based on their awesome rate (didn't hurt my hubby has a corporate discount), how close it is to the boardwalk, cleanliness, and of course Yelp reviews.  I'm not going to lie...I did want it to be like a Vegas hotel room with all the perks, but it wasn't.  I researched other motels in the area and couldn't open my wallet wide enough to pay more than $100/night.  This was to be a quick family mini-vacation with a 2-year-old on a weekday.  

Yes it smells.  There are no perks- like shampoo, lotion, a clock radio, flat screen TV's.   It's not as clean (considering I'm a huge neat freak) as I would like it to be.  Parking sucked, but it's not like they don't make it available.  We parked in their back lot, in the dirt, next to a very scary abandoned looking house.  They offered to park it for us and have parking placards for their guests.  Their lot gets full quick!  Our car had issues so I couldn't take them up on their offer to park it.    

1 star - customer service.  I'm huge on customer service.  The minute someone is rude, I'm out.  Not the case here.  The owner, Mr. Patel, was very nice.  I can't see how people would have problems with him.  You can tell he's a nice guy.  Jesus  was the frontdesk person who checked us in.  So sweet!  He walked me to the room and was the one who offered to park our car after we settled in.  Fast check-in, no b.s.

1 star - location.  So close!  I'd rather drive somewhere and park- all the time.  Hate walking around everywhere even if it's less than 1/2 a mile because I'm always with my toddler.  This time, not a problem.  Went to the boardwalk around 6, came back to the hotel around 11.  Took less than 5 minutes to and from...with a stroller and hella baggage!  (Caught a movie on the beach and had too much stuff with us, but it worked out).

1 star - cleanliness.  For a motel...not bad.  I've read about bad experiences ...cockroaches, bedbugs, pee stains, mysterious white stuff (mysterious my arse...we all know that people don't carry around mayo packets)!!!  It was pretty clean.  I didn't see cockroaches or bedbugs (checked on bedbugregistry dot com and they didn't have any incidences).  But I did see a fly when I pulled the comforter off and a smashed moth on the ceiling above the shower stall).  LIke I said, I'm a huge neat freak so I properly armed myself with a packet of disinfectant wipes, gloves, Lysol and trash bags.  My hubby said I looked like CSI entering the room!!!  Hey, I got a toddler who likes to touch stuff.  Before we put our stuff down, I disinfected and inspected the room.  We also brought our own linens and towels.  You probably don't want to go to the extent if you don't want to.  Their stuff was perfectly fine, but I'm weird like that.  We also brought our own soap.  Have had bad experiences with hotel soap.  One time in Texas, our hotel soap smelled like BUTTER!  Ummm no.  In short, do what you gotta do to protect yourself from bacteria and other microbial creatures.  Not every motel and hotel are that clean no matter what the rating.  Oh..and bring flip flops to walk around in!  Protect your feet!

4th star - there were glow in the dark stickers/paint of stars on our ceiling!  Totally cute.  Had to give them much props for this.  Dope!

Improvements:
1) We stayed in a suite.  Which isn't want you think it is.  I guess a suite for a motel?  I don't know.  Our room was big, but it felt like a room within a huge bathroom rather than a bathroom within a room.   Shower was outside (meaning, not enclosed within the bathroom - same place as the toilet).  Odd, very odd.  Maybe add a partition to separate the bathroom from the room?  Something!

2) My hubby still had to work but had no area to work on.  There was a desk, but it was taken up by a TV.  We had no room to spread out our stuff.  No couch, just a chair off to the corner which should have been tucked-in in front of the desk.  I don't know.  

3) The bed.  OMG the bed.  OUCH.  Not comfy at all.  I think it needs to be replaced...like soon.  Should have got the kid a crib...it is free.

4) The room had a hint of stale cigarettes.  Run an Ionic Breeze or some kind of air purifier through the room once a month.  It was very offsetting.  I have bad allergies and already expected it to act up because of dust.  The stale ciggy smell brought it up a notch.

5) Add lights above the bathroom sink and shower stall.  

Fix the above and you'll have a hands down...5 star rating.  But for now, 3 should suffice. (Err...4 for the glow in the dark stickies/paint thingies on the ceiling).

25/07/13 | Link | Rating: 4.0
59. Crystal C.
Second time staying here and had a great experience. Excellent staff, large room with comfortable bed, and perfect walking distance to Downtown and the Boardwalk.

We arrived to town early and swung by the hotel to see what time check-in was. Our room was already ready so they let us check in three hours early. Check in was smooth and all of the staff are pleasant, friendly people.

The room was clean and the bed was comfortable. Our tub was very slow to drain (very common with hotels) but it wasn't a big deal for us so I'm not knocking off any stars.

We will def be back.

23/08/10 | Link | Rating: 5.0
60. Shereese R.
It was a pretty inexpensive place (less than $100) to get on the weekend so I jumped on it. I was a little concerned based on the reviews I saw but went for it anyway.
Early check in was not available which was fine but we just barely missed getting a parking ticket (meter maid came by as we approached our car) because the only place to park for check in was on the street which requires a permit.
Once we got in the room it was just okay. It wasn't gross but not super clean either. The tv only had one channel, hadn't planned to watch much though. But the worst part was the bed. It sagged from the top & got lower to the floor at the end of the bed, so basically it was like sleeping on an incline. Everything else was ok, but the room could have been cleaned better. The shower head looked pretty crusty. In their defense they did have a sign out to hire a cleaning person. Overall not great but met our basic needs.

21/07/14 | Link | Rating: 2.0
61. Rob D.
Well, this seems to be the typical motel setting between the Boardwalk and downtown.  The location of this is ideal, because you don't want to drive anywhere and lose your parking spot at this place.  So once your car is parked, it is definitely convenient to walk to downtown and anywhere else.  The room was ok....you can tell they made an attempt to re-decorate and remodel, but with less than professional craftsmen.  The carpet seemed to be installed over pebbles in some spots, the plumbing was cobbled together, had to adjust the air conditioner by crawling under the table.  But overall it was a fun, somewhat comical experience.  The front desk folks are very nice, the place is very clean, and that being said, there looks like many other places nearby that look similar to try out on future visits.

05/08/14 | Link | Rating: 3.0
62. Christina L.
Love this place! I used to stay here all the time when I was little, and returned last weekend with my boyfriend for a weekend getaway. Junior helped us check in and was really friendly & answered all the questions I had. Our room (room 103) was spacious, clean (probably could have been cleaner, but I'm just a little picky) and cozy! The bathroom was updated which was unexpected and they've also upgraded to flat screens since I'd been there last. Free wifi. The location is PERFECT. Easy walk to the boardwalk, downtown, or the wharf which makes things a lot easier on vacation not having to worry about parking! Prices were good for a weekend rate. I know that they have luxury suites now and are expanding so I'm excited to stay in one of those next time! Had I known about that before, I would have stayed in it. They allow animals for an additional charge so next time our dog will definitely come with us :)

My only complaints (hardly complaints):

-no closet in our room or a thing to hang our clothes which kinda created a mess by the last day but oh well
-there's soap in the bathroom but no shampoo/conditioner but i'm sure if you asked they would give you some or maybe they just forgot to put it in there. luckily we brought our own.
-there's no counter space in the bathroom which probably doesn't matter much for guys, but with my makeup, hair stuff, straightener, toothbrushes, and everything else we had to use them and then put back into our bag. just a minor inconvenience. a little shelf or small vanity would be a great addition! keep in mind, this was only our room and i'm not sure what the other rooms looked like.

We both slept well and will definitely be returning!!!

13/03/14 | Link | Rating: 4.0
63. Arman K.
Very friendly staff, great location and perfect walking distance to Downtown and the Boardwalk. The bed was sagging in the middle but the room was clean, had both microwave and refrigerator. Free WI-FI. For middle of September we had a great rate and I would try it again next time.

16/09/14 | Link | Rating: 4.0
64. Daniel H.
Nice place to stay in a wonderful community.  Nice rooms and friendly staff.

14/03/14 | Link | Rating: 4.0
65. Nicole C.
For a small inexpensive hotel, the rooms are nice. The staff is amazingly hospitable and friendly. I also love the proximity to downtown Santa Cruz and the beach. Short drive to shops, and a stones throw to the boardwalk and pier. This is definitely my hotel of choice for a small budget whenever I'm in the Santa Cruz area.

10/04/14 | Link | Rating: 5.0
66. Amelia E.
My boyfriend and I decided to stay here after a day at Santa Cruz beach board walk and didn't want to drive 4 hours home at 6pm. We called everywhere and they booked or wouldn't except us since we're only 20. We called the inn and said they would accept us but we would have to put a $200 deposit to insure we won't break the rules or damage anything. My boyfriend and I looked at the reviews on here and yelp and it didn't seem bad. More pros then cons, so we decided to walk from the boardwalk around 2pm and we were sketched out because a strange man in his early or mid 20's kept asking us if we wanted our backs rubbed or scrubbed for money...the area didn't seem pleasing to the eye and the exterior of the inn seemed a little rustic to say the least.  After that we left and decided to call other places into Los gatos but they were all booked too. Then we came back around 4pm to see if we could book a room and the only room available was "Harbor View" (the biggest room) in the luxury suites for $169, $190 including taxes. The assistant manager walked us to the room and was extremely friendly and informing about the history of Santa Cruz, he was a type of guy that could relate. I enjoyed his company! The suites were in a house, 3 other rooms. It was a little odd at first but I felt right at home. The bed was like sleeping on cloud 9. There is direct tv on a Panasonic 44" plasma. There is a microwave and a mini fridge. The bathroom is nice! They remodeled the inside, the outside of these buildings are extremely deceiving . The parking is limited but you can always park around the street which isn't bad. I wouldn't settle for anything less than the suites, in all honesty it will make you feel like you're right at home. So comfortable and at ease. Spend the extra $60 if you can. I promise you won't regret it.
I will certainly come back and recommend it to any one coming to Santa Cruz.

16/03/14 | Link | Rating: 5.0
67. Rachel R.
My boyfriend and I stayed here with another couple on Friday night. We had tickets to see Dr. Dog at The Catalyst and needed a cheap room  just to sleep in, as I had work the next day. I booked it via their website literally 2 hours in advance.

As we pulled up, the location couldn't have been better. Across the street from The Boardwalk, and a 10 minute walk from downtown and The Catalyst. We got rockstar parking, and I checked in with Kim at the front desk. Super friendly and appreciative of our business. She told me they would do an authorization charge of $100 on my account, in case we wrecked the room, and it would be put back in my account in 2 to 3 business days. I totally understand that, but I had wished they would have told me that prior to booking the hotel, or when I had called an hour ago to confirm. A heads up would have been appreciated.

The room was surprisingly spacious, and had another adjoining room for our friends to sleep in. Privacy is always good! I don't know if it was the rain, but the bathroom had amazing lighting and we ended up taking a really cool photo shoot. For four photographers with a total of 10 cameras for one day, this was exciting.

Otherwise, nothing spectacular. It was just a place to sleep that was walking distance from everything. Super cheap. Friendly service. I'd book another room there based on convenience.

04/03/14 | Link | Rating: 4.0
68. Kurt C.
This was great place to stay in Santa Cruz. The location was pretty good (its not like this is a really big area) and the price was great. Actually, this was about the cheapest place in the area. The room was clean and seems to have been partially remodeled recently. There was a fridge and microwave as well. If they are out of parking spots, they will give you a tag to allow you to park on the street for free.

28/09/13 | Link | Rating: 4.0
69. Daniel A.
The people at the front desk were very friendly and helpful.  The hotel needs to be renovated desperately but my room was very clean and the guy at the front desk helped me with the tv which was a flat screen (which is more than I can say for my house) with cable. It is about a 4 block walk from the boardwalk and the hotel itself was very quiet. Would stay here again for the price.  :-).

16/11/14 | Link | Rating: 4.0
70. Winter N.
We stayed in the luxury suites which is completely separate from the hotel. The luxury suites was very relaxing and peaceful. It was clean and the bed was very comfy.

16/03/14 | Link | Rating: 4.0
71. Jennifer C.
On our way to the bay area we stopped off in Santa Cruz and stayed at the Knights Inn. The room was a great value and location, but the real reason for the 5 stars was the staff. One gentleman in particular, Jesus, was absolutely wonderful.

You see the parking lot was full, so we were able to park on the street with a guest permit furnished by the hotel. Upon check out we found ourselves with a parking ticket for $60 because the permit had been issued for the wrong day. Not a great way to start a vacation, and we certainly felt a reasonable expectation that our car would be as safe from a ticket on the street as it would be in the parking lot because the hotel provided the permit and they understand the parking requirements, right?

The owner, Dill, informed us this was not so. As you can imagine we were quite upset, as we felt the responsibility for a proper policy was on the hotel who provided the permit.

Enter Jesus. With kindness, respect and professionalism Jesus came up with a solution which allowed us to be on our way and gave us peace of mind. Jesus diffused our confusion and frustration, and being a man of his word, had the ticket resolved. Without Jesus who knows what our sense of being treated unfairly may have led to.

Jesus, we want to thank you for all your help. You are a man of integrity who did what most don't... You did what you said you would. We are so pleased you were working that day and Dill, as well as us, owe you a debt of gratitude. Jesus, you did the right thing when another wouldn't, THANK YOU JESUS! Keep it up and no doubt you'll go far. We wish you all the best!

19/06/14 | Link | Rating: 5.0
72. Christianne K.
I came here during Labor Day weekend.  As my sister and I checked in we were greeted politely by a sweet young guy. He guided us in the right directions, and made recommendations for us. Very cool. I was ready to write a fairly nice review.

But, what ruined it all was the next morning on Tuesday, and the young girl who was working had the worst attitude. She started off okay, as she did ask us how our stay was, I used the opportunity to say it was fine, but there was no shampoo or conditioner for us to use. She said, "you have to ask us, next time come to the front desk." I thought this was odd for an establishment to do. I responded with, perhaps you guys can tell the guest this as they are checking in, because coming to the front desk is kinda hard to do mid shower. Her response to that was, "well this is a two star hotel." I just thought well you got me there, but yet how stupid is that? Why would any inn or any establishment have an odd sense of pride in that, or yet use that as a defense to my complaint? The whole situation should have been handled in a professional manner.

As I was leaving I turned back around to ask her if I had a receipt for the return deposit into my account. She then so rudely said, "there is no receipt otherwise I would of had you sign." I walked away so irritated with this little girls attitude.

No matter the stars any establishment should strive for the best, using what resources they have. One inexpensive resource is good customer service. One way to improve customer service is to get rid of the deconstructive service behind the counter, or at least train them to not say, "well this is a two star hotel."

02/10/13 | Link | Rating: 1.0
73. Jamie S.
The parking situation here is ridiculous. After the 5 actual spaces I. Their tiny parking lot fill up you have to park on the street in the neighborhood. They were out of room keys so if we had to leave we had to notify the front desk so they could open our room. It was extremely close to the beach which was nice and the girl in training at the front desk was great! She was very helpful and kind hearted. The staff patrols the streets at night to make sure everything is safe.

23/05/14 | Link | Rating: 3.0
74. Eunice C.
This place is horrible! The beds are on broken pallets and the mattress sinks in. The box spring has nasty stains. The bathroom has mold around the base boards.

02/11/13 | Link | Rating: 1.0
75. Cori R.
Cons: I think we got probably one of the worst rooms in the place. It was filthy and carpet was wet and smelly. Bathroom looked like it had not been cleaned in weeks. Our screen in the bedroom window was all ripped out making it  so we could not leave our window open for fear someone may crawl in and the lock was broken so clearly someone had already broken in  or maybe locked themselves out? I don't know but that kinda sucked. The whole room was disgusting. I don't know what these pictures are on line of flat screen TV's and updated bathrooms but definitely not in room 215. Seedy little area too, saw cops all night and  I swear I heard gun shots at 12am on our first night. I wouldn't even get under the sheets for fear of bed bugs! Just nasty!! And I had to pay a $100 deposit which I paid cash and when I went to check out is was mysteriously missing and he had to call the owner to see what to do. I did get it back but with a room like that I should have not been charged a deposit, it was cleaner when I left then when I checked in.

Pros: Man at front desk was beyond friendly, I did get a free parking spot although I was afraid to leave because I probably would have lost it. Free WI-FI. Having 2 rooms with a family of 4 was nice. It was cheaper than most and served it's purpose. Fridge and Microwave was nice to have.

All in all though will pay the extra $100 and stay somewhere a little nicer next time. Not a place for families that's for sure. Clean it up Knights inn!!

21/07/14 | Link | Rating: 2.0
76. Chris S.
This motel has two buildings in the property. The smaller building on the southeast corner of the property is apparently infested with bed bugs. We stayed here in late May 2014 with a number of other families. One family found bedbugs crawling throughout the room and immediately checked out. The second family didn't find the bedbugs until it was too late - their daughter missed school the following week due to massive numbers of bedbug bites on her arms and legs. To make matters worse, the motel owner is refusing to provide  them a refund for the one night's stay in this hellhole. Simply disgusting on multiple levels. Board of heallth????

09/06/14 | Link | Rating: 1.0
77. Kathy E.
My gf's family stayed here for her graduation weekend and it was not a happy place for them to stay. At first the checking in process was nice, the guy helped us and answered all our questions. It was the following day when we came to help them check out, that her parents told us their were bed bugs all over the bed and that they had been bit. As we checked out we told the office what had happened, and all they could say was "I'm so sorry about that" sorry does not help the situation. We paid almost $200 for one night and no one was able to sleep comfortably. Some type of health department needs to come check this dirty place out! They were in both 102 and 109. 109 had the bugs. Never recommending this place!

19/06/14 | Link | Rating: 1.0
78. Emily A.
My boyfriend and I visited Santa Cruz for our anniversary weekend and absolutely loved this place! We're both college students on a budget, and 2 nights = $140 all together...not bad at all, considering weekends at all hotels are a little bit more pricey than weekdays.  Our room was extremely cozy and homey, yellow walls, cute paintings, very quaint.  The bathroom was nice and big and the window in there opened up to an abandoned lot filled with dandelions, pretty cute.  Regarding the review about the bike being stolen, I believe that can happen at ANY hotel under ANY circumstances...that totally sucks that it happened, but you never know what could happen, wherever you are.  The two of us brought our bikes with us and kept them in our room locked together when we weren't there.  

Super easy walk to the boardwalk & beach, and nice little paved path to get to the main street downtown, Pacific St. where we had an amazing dinner at El Palomar one night.  GREAT location, totally loved it.  Front desk people were nice and were always there in case you needed an extra towel, etc.

Water pressure was great in the shower, nice glass shower door...and everything was very clean.  We were extremely pleased with everything.  The only negative thing is that the bed frame is really awkwardly built - it sticks out from the foot of the bed and seems like it would break if you sat on it.  Very rickety, but the bed was comfortable and big.

Overall, wonderful stay here!  Definitely recommend it.

25/06/14 | Link | Rating: 5.0
79. George H.
Very bad service.  Parking only for 7 cars and they have over 15 rooms.  They tried making me park my car on the street and if you have a nice car you don't want to do that! Better service behind that at the super 8 motel. With securely all around make you feel safe at home. Don't go to Knights Inn in santa cruz ca!

26/07/14 | Link | Rating: 1.0
80. Kylee C.
I don't even want to give this hotel one star... Room smelled strongly of human urine and was overwhelming when we walked into the room. When I talked to the front desk attendant about it (extremely nicely, might I add) she showed no concern in the slightest and when I asked for Febreeze or something to get rid of the smell, she gave me Windex... later in the night, two friends met up with us there before going to the Boardwalk... we got a call (within minutes of them walking into the room) that we were going to be charged extra for every person that was in there.... Our friends did not stay in the room for more than an hour and did not stay the night... Before checking out, I talked to a different front desk attendant and was told I would be refunded for the extra people and he expressed his apologies, I even got a print out of the charges being voided... however, checked my bank account this morning... They charged me $70 extra... Filed a complaint with the company. So we shall see how getting my money back goes.

I do NOT recommend this hotel.

25/08/14 | Link | Rating: 1.0
81. Manny G.
this was the motel from hell! there was black mold allover the shower area-complained to management-no response-on third night of stay the room wasn't even serviced! it stank from mold-parking was unavailable-asked for tissues "not available" - tv didn't work! finally registered complaint with wyndham-their response has been very poor-my recommendation is boycott all wyndham properties!!!!!

28/08/14 | Link | Rating: 1.0
82. Carissa W.
Besides the fact that they originally charged me twice for the room, they FINALLY fixed that mistake. In terms of the room: it was decent. The shower head felt like you were being pummeled it was ridiculously harsh. It was $100 for two beds. It's located in a sketchy part of town, walking back to the hotel at night was scary. There weren't any bed bugs or visible mold. Also the girl saying that there was a webcam mounted to the TV just does not know what a modem looks like.

09/03/15 | Link | Rating: 2.0
83. Sarah J.
Don't go here! The staff is nice but the hotel was awful. We had to find a hotel last minute and thought it looked nice from the outside, but we were so wrong. The bathroom only had soap, no shampoo, and when we went talk turn on the heater it fell apart. It was so cold and the blankets didn't help at all. On top of all that we got bitten by some sort of bug that we think was bed bugs.

18/09/14 | Link | Rating: 1.0
84. Jason D.
I came here to spend a night with my girlfriend in Santa Cruz because the price was awesome noting where this place is located.

PROS: Front desk open 24 hours, VERY close to stores and the boardwalk, excellent customer service.

CONS: Very small parking, the carpet in my room was wet, weird smell in the bathroom.

Overall, it was an okay hotel. I just loved where it was located for the price. The biggest issues I had was parking; i had to leave at 6am the next day but I got boxed in so I was a little late and for some reason my carpet was wet. It was only near the refrigerator but the feeling and thought at first was pretty disgusting.

Would I recommend? YES!

30/07/14 | Link | Rating: 3.0
85. Alberto R.
Good little budget hotel, friendly staff, excellent location. The decor is a bit sparse, the place feels very at home in Santa Cruz with its gentle senescence. Our room had a microwave and  mini fridge which was nice and very reminiscent of a college rental in a good way.  Dog friendly but wash your pooch cause who knows what they drag in!   Parking is a little hard to find at night.  Colorful nights in this corner of SC.  Again this is a budget hotel and with that you will get budget problems that arise from said budget clientele.
This little hotel is a gamble I'll take again despite the reviews.

29/01/15 | Link | Rating: 4.0
86. Monsoon R.
F*ck this place! The beds are just mattress put on top of wooden plats, theres only one channel that works on the tv, there's black mold in the bathroom. The room smells like smoke and piss. The people who work in the office are rude and manager is such a douche! When I came home from the boardwalk at night the key reader for my room battery died. The girl working the night shift was pretty helpful and nice but she didn't have the tools she needed to get in. I had to break open my own room. I asked for at least a partial refund for being locked out of my room for hours in the middle of the night when I just wanted to sleep. the next day I had to wait hours to speak to the manager and he threatened to call the police on us. Wtf. I wish I could give 0 stars. This place is disgusting, and pretty awful staff except for the night shift girl. Waste of money there are so many other options DO NOT WASTE YOUR MONEY!

22/02/15 | Link | Rating: 1.0
87. Nancy G.
Pros: walkable distance to the boardwalk
Cons: smelly...smelly...smelly

Got there at 2:50pm. They did not allow me to check in even when it was 10 mins before check in time (never experienced before). They said their system will charge is for early check in, but whatever.
Right when we entered the room we had already smelled a stench, so we blasted the bathroom fan and the AC. Went out and came back and still smelled. The stench smell was a scent of wet rags and urine. Went to the front desk and told them, they said it was too late they can't get me another room, said they were suppose to have febreeze in their storage but ran out. They couldn't even go to a near by Walgreens to buy one. So we were stuck in a room where one side smelled like urine all night. The stay was the worst I've ever had.

28/05/14 | Link | Rating: 1.0
88. Shelby P.
My partner & I decided to make an escape to Santa Cruz after a long weekend in San Francisco to relax.  We picked this place because it was only $70 for the night, and in a great location.  Everything started out great, we checked in, and were put in room 200 A.  The room was cute and comfortable at first, until my partner noticed a small bug next to my head.  My face & back started itching like crazy, and we knew it was a bed bug.  He recognized the bug immediately, having dealt with them before.  I caught the bug in a cup and brought it down to the guy in the office.  He seemed nice enough, but just kept saying he didn't know what to do.  

Eventually he found us a room, which we promptly inspected and found grime and debris underneath the dresser.  Obviously their cleaning team isn't very thorough, but I understand that it's not a fancy place.
Okay, gross, but there were no signs of bugs in the new room, it was 12am, and we were exhausted so we decided to stay.  
The next morning, I b-lined it to the office to speak with the owner.  He seemed oblivious despite the young man from the night before saying he called him several times.  After speaking with him for a moment he offered me $20 off, and I was too tired to argue anymore.  

I most likely won't return.  It's a real bummer, because other than the bed bugs, the place was cute and convenient.   I just hope we didn't manage to bring back any bugs to our home.

30/06/14 | Link | Rating: 2.0
89. Terri O.
I probably wouldn't stay here again.
The positive side of this place is it was decent pricing and a close walk to the boardwalk (few blocks).
Overall it wasn't so great though. When I first arrived, parking is almost impossible. They only have maybe 6-8 spaces to park, so you have to find parking on the streets which all have signs that you need a permit. The hotel manager said not to worry about it, so luckily I didn't get a ticket, but I had to drive around for about a half hour until someone finally left. So I parked a few blocks away.  The sheets and blankets were all ripped up. I took a picture of the window and door showing how much light came in. That the door, when closed, you can almost see outside even when the door is closed. Also there was a Band-Aid covering a hole for the peephole.

13/08/14 | Link | Rating: 2.0
90. Chris T.
These are the same people that own Rio vista Suites. I booked Fri - Sun, Sep 22 - 24, 2014 with these guys for Rio Vista Suites on July 11, 2014.  On Sept 19, around 4 pm they called and said they cannot fulfill my reservation. They didn't make any attempt to find me something else in the area, just left me to solve on my own.

There are too many alternatives -- I would not recommend any company that does business this way.

20/08/14 | Link | Rating: 1.0
91. Caitlin R.
This place was gross even for a budget motel.  There were sacs of laundry everywhere, a plunger on the stairs to our room, the fountain was not running and was full of brown sludge and there were things floating in it.   Many of the outlets in the room didn't work and one was missing the cover and there were exposed wires sticking out of the wall, the beds were extremely uncomfortable, there was mold in the shower and there were burn holes on the bathroom window sill.  To top it all off they took I copy of my ID and credit card and then tried to charge extra for nonexistent damage to their rundown  room when we checked out.  Save yourself some headaches and money and find a Motel 6.

03/03/15 | Link | Rating: 1.0
92. Dulce A.
Two words, bed bugs. Don't stay here unless you're an adventurous type who doesnt mind the risk. Blood stains and holes in the sheets. We also found trash under the bed.

21/03/15 | Link | Rating: 1.0
93. Tattooed I.
if you want to experience the worst customer service on this planet, go to Knights Inn. In Santa Cruz.
NOTHING is right about this place. As soon as you open you room, smell of urine welcomes you to your room. The house keepers DO NOT speak English AT ALL. you will have absolute ZERO communication with them. I complained to the GENERAL MANAGER about the service and our inconveniences and his answer was, " this is a star and half hotel what do you expect "
wow

09/10/14 | Link | Rating: 1.0
94. K K.
This place is ridiculous! Some of the staff were very rude and jerks! We had two friends come visit during the DAY, and got charged 3 additional people! They didn't even sleep over, I wasn't aware we weren't allowed to have friends! I wish I could leave 0 stars. The room was disgusting and moldy! All we wanted was a nice relaxing vacation and we definitely did not get that. I will never be coming to this place again.

16/02/15 | Link | Rating: 1.0
95. J B.
Desk clerks were absent when we arrived at 9:30 pm with a reservation. The main phone number was out of service,  and the alternate.number posted on the window rolled to voice mail.

We ended up waiting anxiously for more than an hour just to check in.  The clerk didn't open the small lobby... We stood outside in the cold while she did the paperwork

The next day the desk wanted another $25 for the privilege of a noon check out.

The grounds are dirty but the room was clean.

In short,  cheap but rude and inconvenient.

05/03/15 | Link | Rating: 1.0
96. MaryAnne M.
If only I could put no stars.. The girl at the front desk was rude! She gave me this disgusted look like I was a prostitute. I was wearing long jeans and a shirt.. She denied me service and wanted me to leave the property. My boyfriend and I just need a place to freshen up and take a quick nap since we were both tired from the drive and because we were busy with work/school from the day/night before so we barely had any rest

06/05/15 | Link | Rating: 1.0
97. Jonah P.
I used to be into this place because they allow dogs and are located close to the Boardwalk. Yeah, its rough around the edges but I like somewhat seedy motels. Hell, I didn't even mind the people yelling at each other in the parking lot at 5AM. Problem on my last visit was related to health issues.

There is black mold in the bathroom and a major bed bug infestation. The girl I was lucky enough to spend the evening there with got bitten up and is now worried the bugs hitched a ride home on her and infested her apartment.

Unless you like hordes of rapidly reproducing blood sucking insects that destroy your lovely skin and subsequently your property, runaway.

06/11/14 | Link | Rating: 1.0
98. Maja H.
Where do I Start? They made a mistake so our room wasn't available. Instead of a family suite with three rooms we got a room with two twin size beds-we got a discount, but it was still more than tight with six people. This process took two hours and one more for us to get towels, blankets, rollaway beds etc. the service was more than upsetting, the manager extremely rude After we expressed that we were upset. Super dissappointed by the staff, but its only 5 minutes to the boardwalk/Beach.

10/03/15 | Link | Rating: 2.0
99. Me G.
Walking distance to the Boardwalk, and the bed was comfortable, I'll give this place that much. $65 for a night in a king-sized bed. But, as far as getting any sleep, forget it. Our room was on the first floor. I stayed awake until 2:30 a.m. because the people above us were walking around all night. You're either practicing a dance routine or doing something weird to be pacing back and forth ALL NIGHT LONG. I finally was able to snooze for a little bit and then was again awakened to noise- this time from outside. A worker and a very needy hotel guest were having a lengthy, loud conversation. And the lady kept calling her dog over, which was annoying. So... Got about 4 hours of sleep. Woke up around 8 a.m. to... guess what? More walking back and forth from the neighbor above! I couldn't stay there any longer. The front desk worker didn't care, either, when we voiced our concerns.

12/05/15 | Link | Rating: 1.0
100. Jordan H.
Where do I start. Maybe the rude girl at the front was a sign. I am only awake right now due to the strong smell of cat pee. There was a webcam mounted to our tv, that is now covered with a muffin wrapper I found on the floor. Why was my micro fridge warmer than Florida. There are holes in my wall where my bed frame used to be or is this an episode of how to get away with murder?

I'll leave you with this last remark.

My pizza touched the counter at the restaurant and I felt better about it than this hotel room.

Good luck!

22/02/15 | Link | Rating: 1.0
101. Samantha B.
Not a bad stay for the price at all, that is what the 3 stars go by. Front desk gentlemen was nice and informative. Got a "friendly reminder" call in the morning from a lady letting me know yet again that check out was at 11am, which was pretty annoying. I knew what time check out was, thanks! I was in room 103; room was nice and clean with a nice updated look, bed was comfy and AC worked which is always a plus. Only bad thing was there was a door lock from the other side right next to the bed. Sounds like either someone who lived there or the maids kitchen or bathroom or something. A light glared through creases and there were very loud people talking and making very loud noises starting at 5AM! That was my deal break. So annoying and inconsiderate if you ask me. Other then that, like I said, for your money you sure do get what you paid for. Wouldn't mind staying again though.

23/02/15 | Link | Rating: 3.0