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Company Info: Rating: 1.00
Address: 4085 Greenwood Rd, South Lake Tahoe, CA, 96150 Hotels in South Lake Tahoe, CA Vacation Rentals in South Lake Tahoe, CA
1. John R.
Seemed like the ideal place to stay - everything looked good and I loved the pics and specs.
BUT, after repeated emails and calls and several phone messages and zero email replies and never a phone reply, I never got any decision from the owner as to availability.
I spent a couple hours over the space of 9 days trying to get an answer. I just happened to catch the owner 3 times by phone during a process that spanned one Sunday through the following Sunday (when I gave up):
1 - Tuesday: he didn't know if was available, would talk to wife about updating rental calendar and get back to me (did update, was available, did NOT get back to me)
2 - Friday AM: said wife was working with another group and would know "by the end of the day" if it was available and would email or call back Saturday (did neither)
3 - Saturday AM: managed to actually catch owner again and said exact same thing - "we'll know by end of the day" and would email or call me back (did neither)
Here I represented a motivated group of potential renters ready and able to reserve the place immediately and owner (wife?) was putting us off in deference (supposedly) to a group that couldn't even make up it's mind much less reserve the damn place!
This family-owned rental is not run in any manner professionally though they do take money for rent one supposes.
I have never been dealt with by any for-profit business in such an unresponsive manner.
Owner sounded nice and friendly and all; but irresponsible, frankly. Maybe the problem is high demand - their web site said they have had over 20,000 hits and perhaps hundreds if not thousands of inquiries per year. So maybe they just don't know how to handle the volume.
NOTE: place says can sleep 8-10 people but is only 1100 sq. ft. - pretty tiny for so many bodies even if half kids. Still, probably a great place (in good weather!) if only they'd let you actually rent it.
12/06/12 | Link
| Rating: 1.0