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Company Info: Rating: 1.00
Address: 3868 Lake Tahoe Blvd, South Lake Tahoe, CA, 96150 Hotels in South Lake Tahoe, CA
1. Cynthia C.
Filthy, disgusting, shady, and bad business describes this establishment perfectly. Everything was booked one weekend, and we came here as a last resort at 330am on Saturday morning, the room was $120/nt, but we weren't complaining, until the door opened to our room.
What we found was disgusting: dead gnats on the floor, some still buzzing around, ripped screens on the windows, stains on the bedspread, torn sheets, I felt like I was in an hourly rate motel, we called the reception lady and she came to the room and denied all of our complaints, even though it was staring her in the face!
I wanted a refund immediately and she was willing to only give us 1/2 of it back after calling the owner. I asked for the owner's name, and found out later he lied about his name, one among the many things he lied to cover up things. I just wanted out of there, so we took the refund and booked it straight back to the Bay Area.
Update: I appealed with Citibank, and filed a complaint and got the rest of my money back. I also contacted the BBB.
11/04/06 | Link
| Rating: 1.0