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Company Info: Rating: 1.67
Address: 2323 South Atlantic Ave, Daytona Beach, FL, 32118 Hotels in Daytona Beach, FL
1. Melanie D.
Would not stay here again. We book 2 rooms for 2 nights using Expedia.com for this past weekend (my husband,daughter and I in one room, My parents in the other). My friend also stayed for 1 night.
PROS: Staff were very nice. Good location.
CONS: It's old and dirty. Slowest elevator ever.
The staff were nice when we checked in, and out front it boasts and "Amazing Complimentary Breakfast". The room was 'eh'. It had 2 decent beds and a kitchen area (fridge, microwave, sink,ect). It wasnt the cleanest room I've ever stayed in.
There was something that looked to be splattered on the fridge (the outside). Inside appeared clean. The TV didnt work. The remote turned it on, but then it wouldnt change channels or anything. They sent the maintenance guy out and he fixed it.
The closet door was broken (wouldnt hinge back on the track). Cabinet knobs in the kitchen came off when you tried to open them.
The first morning we went down for breakfast- not amazing. The scrambled eggs are horrible, the sausage links were decent. they had a waffle maker for you to make your own. muffins, and little fruit cups with canned fruit. i stuck with the boiled eggs and sausage. We were gone from the room all day. When we came back, i could see that the trash had been emptied, and the towels replaced. That's it. the beds were not made, the bathroom clearly not cleaned, the splatter still on the fridge, and nothing was replaced (ie lotions, soap, shampoo). When i went to the front desk. she said that if any personal items were on the bed, they would not make it. She sent someone up to actually clean the room this time. The housekeeper cleaned the bathroom, and replaced the amenities. She said the splatter on the fridge was rust.
My parents room was about the same, but they had a loose toilet seat. They complained about it the first night, it was never fixed.
My friend only stayed 1 night, she said there were little black bugs in one of their beds, so she, her husband, and 2 yr old all slept in the same bed.
It does have a good location though, it's right on the beach. and we had a good view.
05/05/14 | Link
| Rating: 1.0
2. Jen P.
So After writing several more emails (since phone calls didn't seem to work) and writing reviews, management finally paid attention and got me my money back. Finally! It only took several months, to get 4 fraudulent charges removed, awesome. To my surprise the hotel apologized and to my delight, sent me a voucher for a 2 night stay to make up for all of the mistakes that they made during my first stay.
I decided to use the voucher and bring a friend for a quick weekend getaway. I checked the voucher, saw there was a holiday exclusion listed, so I bought a flight for late January (making sure that there were no holidays on that date). I called the hotel to book the room about 10 days out and was told "there is a race this weekend so we can't take vouchers" When I tried arguing that there weren't any blackout dates listed, the woman told me "even if I want to give you a room that weekend I couldn't we're booked" I found that funny since I was looking at the website and saw that rooms were indeed available at that very moment.
In the end I gave up and stayed at a different hotel entirely. If you are going to send vouchers, to apologize for giving me a bad experience the first I stayed at your hotel, perhaps it would be a good idea to honer them. At Minimum list the blackout dates so people can properly plan. Saying that there is a race going on is a pretty terrible excuse considering that this is in Daytona Beach!!! I am not a Nascar fan, but I am pretty sure those races happen extremely often.
08/02/15 | Link
| Rating: 1.0
3. Benny B.
Talk about a Dr. Jekyll/Mr. Hyde experience:
I don't like the pros/cons model but it's the only way to go.
Pros: decent pool but who cares when you're on the freaking ocean, right?!? Nice deck, plenty of parking, and friendly, friendly, friendly service. Cheap! And it's on the shore of the most iconic beach in America!
Cons: no fitness room, mediocre breakfast (very salty, but the sausage gravy was the lone winner: a superstar deity among weak pathetic mortals), and just dirty rooms. The armoire was streaky. You could tell someone pretended to wipe it down. Sort of. And under the bed skirt: the last tenant's hotel key card sleeve and one card still in it.
This hotel is both dated in decor and hilarious for calling itself a resort (the signs in the laundry room say so). But kudos to the staff here. I wish I would've gotten the name of the housekeeper who greeted us on the elevator en route to breakfast and again while checking out. Polite, endearing and respectful are understatements. She should be working at a five-star resort!
02/07/14 | Link
| Rating: 3.0