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Company Info: Rating: 3.90
Address: 4670 Lenoir Ave S, Jacksonville, FL, 32216 Hotels in Jacksonville, FL
1. tonya b.
Well i realize this first reason is not fully the fault of the hotel, but my experience at the hotel was rather 1-2star, and this is why. When I arrived at the hotel, it appeared there was a convention of tween cheerleaders. My only problem is that they were running up and down the halls, banging on doors and screaming pretty late into the night. I had worked a 14 hour day, and going to a business traveller hotel, that did not fit my expectations. 2nd reason: the internet did not work. the employees kept asking me if i had wireless, yes, i said, and i pulled the card out of my computer. after an hour i gave up and went to bed to clear the mind. in the morning- it was still not working, and the employees made me feel as if it were my fault. they gave me a new room, still both my PC and my Mac were not able to connect to the internet, not in my original room, not in my second room. After over 3 hours of working on getting it to work, i asked if i could just check out and go to a different hotel. i cannot afford to not be productive in the few hours i have in the hotels. so i left. when i left, i believe they still thought it was my fault the internet was not working on my computers. when i checked into the Marriott Sawgrass resort later this evening, my PC worked just fine as i plugged it into the ethernet- so i don't think it was my computers, i think it was the hotel. anyhow- a very unsatisfactory and very uncharacteristic Marriott night's stay! ( I am a Gold Elite member of Marriott, and have been in a few Marriott hotels to say the least, with no problems connecting to the internet whatsoever- across brands)
18/03/07 | Link
| Rating: 2.0
2. Beth E.
I stayed in this hotel for 2 weeks in a row (minus the weekend). The front desk staff was very friendly and very helpful with whatever I needed. Housekeeping however, was not that great. I was usually up and out very early every morning, but on 2 occasions, I had late morning appointments so I was able to get up post-dawn, where unfortunately, my slumber was disturbed by the housekeeping staff being pretty loud in the hallway. Also, they were not always good about taking the garbage and the beds looked like Goldilocks may have slept in them while I was gone!
The room was pretty standard (I requested to stay in the same room for both weeks). I forgot to request a refrigerator, but they had already placed it in my room when I arrived (yeah, front desk staff!). The TV is a good size, and the bathroom is a pretty good size as well.
This is the first Courtyard which I have encountered in a long time, which does not offer (complimentary) continental breakfast. I am not a big breakfast connoisseur, but the occasional bagel, yogurt, hot chocolate would be nice. They do offer however, offer a breakfast buffet and other selections, starting at $7.95. I did not have breakfast, so I cannot comment on this.
The lobby is nice. There is a computer/printer available. I did some work on my laptop out by the pool one night, it looked nice, nothing extravagant, but still nice. They also offer a small bar of liquor, which can be billed to your room (again, did not partake, but noticed each night in the lobby). Complimentary copies of the USA Today and the Wall St. Journal were also available on the table, once off the elevator.
They also have snacks and a cooler of soda/water available (to purchase) in the lobby.
The pros for this location, is that 95 N/S are right up the street, St. Johns Town Center is only 15 minutes away, and the Jacksonville Beach is about 20-25 minutes away.
There are many stores/restaurants in the area, so it is very business-traveler friendly...if only they could fix the housekeeping issue, and they may earn a 4th star next time around..
15/10/09 | Link
| Rating: 3.0
3. Mark T.
This was a pretty nice Courtyard. The lobby area has been updated to the modern look and feel; however, the rooms still have the older 90s look to them.
08/03/12 | Link
| Rating: 4.0
4. Jennifer M.
The staff at the hotel have been great to work with. We have stayed here at least 10 times since November. Each time the staff was accommodating and the facility very clean. Love that this is on the beach.
22/06/12 | Link
| Rating: 4.0
5. Dana R.
I love the hotel staff and they are very accommodating. Daniel at the front desk is one of the nicest concierges I've ever worked with.
The rooms are nice and spacious. The cleaning staff is very efficient. I've always had great stays here. Sometimes the wi-fi is a little slow, but at least it's included with the price of your room.
07/01/13 | Link
| Rating: 4.0
6. David R.
This is apparently the new design of Courtyards, and it's fantastic. Modern and stylish. Nice lobby and reception area. Bar and Starbucks. Free super-fast wifi.
Stayed at JW Marriot flagship in Chicago last week (which was terrific) and I was snobbishly disappointed to see "Courtyard" on this week's itinerary. But I must say this place has completely exceeded all expectations (I've only been here 20 minutes so there may be some surprises, good or bad, to come...)
I plan to promptly join Marriot's loyalty program.
03/06/13 | Link
| Rating: 4.0
7. Joann C.
Late Christmas Eve arrival, had a wonderful greeting front desk attendant. He was friendly and courteous. Will definitely stay here again.
30/12/14 | Link
| Rating: 4.0
8. Jessica M.
I cannot say enough about the staff at this hotel! Top notch customer service! They really make you feel like you are a GUEST, and not just a customer. Always clean, always friendly - the perfect stay, if you are in Jacksonville! There are plenty of hotels in this area and this is a little hidden gem!
Kudos to this hotel!
04/03/15 | Link
| Rating: 5.0
9. Henderson W.
OUTSTANDING...staff, customer service...room was nicely furnished, clean and smelled fresh.
I arrived on Christmas afternoon - upon my arrival I was greeted by Annie (front desk associate) and Lindsay (front desk supervisor) both ladies were friendly, efficient, and very helpful. Checkin was very fast and was provided with the layout of the hotel...gym, business center, etc.
The lobby area appears to be newly renovated...guessing within the last year or so...everything is very clean and well designed. There is a Bistro and Starbucks in the lobby. There are quite a few TV's in the lobby and breakfast area, always displaying the weather and traffic conditions nearby. There is a pool behind the hotel, nicely fenced and very well kept.
My room was located on the 5th floor on the West side...very nice layout...the bed was very comfortable, it was not too hard and not too soft. The design of the room is perfect as well which reduced the noise heard from the hallway. The room was nicely furnished, clean and smelled fresh. It came with a one cup coffee maker, but no microwave. The bathroom was also clean and very nice. The free wireless Internet access worked fine. I was impressed by how little noise I heard from other rooms.
As for food there is a Cracker Barrel shares the parking lot space so you can walk to Cracker Barrel, Applebee's, or The Waffle House. .
I would recommend staying here if you want a nice clean convenient hotel. As a business traveler I get the opportunity to stay in various hotels. I have to say this has to be one of the best I've stayed at in awhile. The thing I liked most about this hotel is the convenience factor of the location...right off I95 and JTB so easy on and off the highway. If you are traveling with family or needed snacks that are not in the Market store in the hotel...there is a Publix store for groceries a few blocks away from the hotel (not walking distance)
Overall I had a wonderful experience at this hotel.
29/12/14 | Link
| Rating: 5.0
10. Mark B.
No room service?????
3.5 star rating.
Did I wakeup in a different country? I must say everything including the $2.50 small bottle of water was good but you loose points for no room service, come on man. ...
14/03/15 | Link
| Rating: 4.0