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Hyatt Regency Jacksonville Riverfront in Jacksonville, FL

Specialties

Set along the newly developed north riverbank boardwalk, the hotel is located in the heart of the downtown business district and within walking distance of the Jacksonville Landing, Center for Performing Arts, Florida Theatre, and a mile from Everbank Field - home of Jaguars NFL football.

History

Established in 2005.

Hyatt Regency Jacksonville Riverfront opened its door on April 1, 2005 and has continued to be an iconic mark in Downtown ever since.

 

Company Info:

Rating: 3.20

Address: 225 East Coast Line Dr, Jacksonville, FL, 32202
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (88):

1. Connie C.
I'm not sure why this hotel has such a low rating, but I was just here for a conference last week and I was pleasantly surprised at this hotel.  The interior is nicely decorated, the employees were extremely friendly (from the valet attendents to the waitstaff in the bars/restaurants).  The check in process was quick, I never waited very long for my car, my room was clean and the price for the room was not bad (we had a group rate).  Also they had a fitness facility, pool, business center, and the restaurants and bars were pretty good as well.  The only reason that I deducted a star was that you had to pay additionally for Internet (which I think is ridiculous) and then also Valet was $20/night and Self Parking $15.  Other than that I had a great stay.

25/04/09 | Link | Rating: 4.0
2. Alina R.
The hotel is in a good location in Downtown Jacksonville right on the riverfront.  The room was fine.  The bed wasn't quite as comfortable as I had hoped.  The hotel restaurant in the lobby wasn't great.  I was hoping that for the prices they would actually serve decent food...but alas.  I would stay here again if I was in the area, but they could use a little improvement in some areas.

05/01/10 | Link | Rating: 3.0
3. Rahshonda K.
I really enjoyed this hotel. I dont know if my company has a great contract with them because they treated us very well. My room was very clean, and the key lime pie and breakfast was very good. I had a room overlooking the river and it was a treat at night to look at the views. Free Wi-Fi and ihome for your Ipod I thought that was so cool. Bathroom nice and big and the one thing that was on top of my list for being the best they had a nice iron,.,.,not that cheap ass iron that drips water all on your clothes and doesnt get the wrinkles out like a really good heavy iron. I definitely would visit this hotel again.

06/01/09 | Link | Rating: 4.0
4. Callan C.
I've stayed at this Hyatt twice now.  It's location on the river downtown is great.  I've really enjoyed running on the riverwalk.  This hotel is definitely more of a business than pleasure place, however.  The downtown is focused on commercial things so nightlife is minimal.  There are a couple of pockets of restaurants and bars but they seem pretty dead.  Also, there are slight pockets of shadiness near by, but nothing out of control.  Parking costs $15 per day in the garage next door.  Extra awesome perks include the roof top pool and hot tub which have great views of the river from high up - good place to watch the sunset.  The gym is relatively well equipped and nice too.

21/10/10 | Link | Rating: 3.0
5. tj F.
I figured it was time for me to write a review since I have stayed at the hotel once a mnth for the last  6mnths.  Let me start by saying I have become a bit hotel snobby-  I have been very pleased with the service at the front desk and with the staff - They have been consistently courteous and attentive.  They actually have been extremely helpful on multiple occasions when there were  problems.  You are always greeted with a smile and energy when you drive up. ( one exception was a valet  attendent that  was very rude and tried to charge me for valet while I checked in - b/c it took longer than 15 mins- of course I told him he was out of his mind and I wasnt about to pay when first of all he did not mention I only had 15 mins  and primarily b/c the delay was at the front desk- although it was unavoidable and not the hotels fault and they were apologetic that it took so long. )  at any rate- the rooms are always clean and the views are always great.  The prices are often unbelievable b/c I sometimes use priceline to book) But people - really_ you cant be upset with the hotel b/c someone else searched for a better deal than you and paid less -seriously). I booked 3 rooms for a group last mnth and the children enoyed the  heated pool and jacuzzi which were both working without a problem.  The food in the trelisses restaurant was very good and  the wings are truly the "bomb diggity".  My only complaint - which for me is a big one (there is no reason that there should be a charge to use the business office- none)

15/02/13 | Link | Rating: 4.0
6. Danny M.
OK Hyatt - You are a Hyatt. I expect the best and you should respect that. I go to check-in at the hotel with two friends, but the room was under my friends name. I ask if I can receive the Hyatt points and she said that I can't because the room is in her name. I asked if she could change the name and she said no because she already pressed the "check-in" button. Ma'am, you did that 30 seconds ago. I asked to speak to the manager and he resolved the situation in about 1 minute.

The room was average - Not what I would expect from a Hyatt. Small, few channels on the TV, and terrible views (partial blame on Jacksonville).

The only thing in walking distance is the Landing, which is fun only one day out of the year (Florida vs Georgia). No fast food restaurants in town and few sit-down restaurants. The place is a ghost town after the work hours. I felt like I was going to see a barrel of hay whistling down the street.

The downstairs was nice, and drink prices were reasonable for a hotel bar ($6 for well). Food was average at best.

Lets just say, if you are spending $150/night, you should find yourself a better deal.

10/12/09 | Link | Rating: 2.0
7. amanda p.
I really didn't think this Hyatt is as bad as some of the other reviewers made it out to seem.  Perhaps they have taken some of the criticism to heart and made changes?

Anyway, I stayed in February because of a conference (also in the hotel).  My room was clean and well stocked, and while the furnishings weren't uber modern, they were clean and comfortable.  I found the staff to be extremely gracious and helpful, from the concierge and front desk staff to the people helping us find our rooms for the conference.  

Internet wasn't free--chintzy.  Also, the riverfront is nice, but there isn't much to do there, especially after hours.  However, the gym facilities and rooftop pool were very nice.    I honestly wouldn't mind staying there again--I'd just be sure to have a rental car so I could find out where the nightlife is, cuz it sure wasn't there.  :)

18/03/10 | Link | Rating: 4.0
8. Rita M.
I booked a room at this hotel through Travelocity.  $89 for a 4 star facility sounded like a great deal.

It wasn't.

The kids were excited about having a heated pool (we stayed here in November) and I booked this based on the availability of a heated pool and whirlpool.

I was surprised to find that the hotel was advertising a $79 public rate when I arrived (I took that up with Travelocity), and we checked into our room.  Upon first glance, the room seemed nice, but then I noticed that there were no supplies (coffee cups, etc.)  No matter - we soldiered on to the pool (it was frigid - the heater was off or broken) and then, still hopeful, on to the whirlpool (the jets were broken, and the water was tepid).  A call to the front desk produced no results, and the kids wandered back to the room, freezing and dejected.

We ate in the restaurant downstairs (at 7:30 on a Friday night, we were the only ones there.)  The waiter was SLOOOOOOOOOOOW and had a poor grasp of the menu and the English language - we had to order my daughter's cheeseburger three times and it took him over 20 minutes to come back after we ordered to tell us that there were no chicken nuggets available (my son ordered those off the kids' menu)  The kids were starving, so I asked for some bread, and he brought out some garlicky hummus and stale flatbread.  Yuck.

The next morning, I reached for coffee supplies . . . none to be found.  Luckily, I had some canned Starbucks espressos, so I headed down the hall to retrieve some ice, only to discover that the freaking icemaker was broken.  A call to the front desk, again, offered no remedy (they offered to send me a bucket of ice from room service for an extra charge, or told me to go to another floor to find ice myself).  I asked them if they could be bothered to bring us some coffee cups and stirrers, and some Splenda? (after an eternity, they brought Sweet N Low.  Thanks.)

We hurried through the morning, but not so fast that I didn't notice the black flecks of mold that flowed into the tub from the tub spigot (ewwww).

Anyway, this place was poorly maintained, and evidently the good people of Jacksonville knew what this Atlantan didn't . . . to stay somewhere else!

This place is a dump.

02/12/08 | Link | Rating: 1.0
9. Ronda L.
Stayed here for a conference and was hugely disappointed. The pool/workout area is nice, but that's it. The staff (except for the doormen and concierge) are unhelpful. I had reserved a "businees plan" room, but was given no instruction on how to redeem the added amenities that came with the plan. I had to call the front desk after getting to my room and spoke to two different people who gave me two different sets of instructions on how to access the internet and how to redeem my free breakfast add-on.

The food in the various establishments (I ate at all of them because there are limited options within walking distance of the hotel) was mediocre and overpriced, and the service was awful. If you eat at any of these places, be prepared to wait a long time for everything (to order, to get your order, to get your check, etc). My room wasn't actually cleaned during my stay (things I had dropped on the bathroom floor were still there after the cleaning crew had been in and out). The towels were thin and worn, the bathtub stained more like you'd find at a Motel 6 than what I'd expect from a Hyatt. My room had a view of some other people's windows and a tar-covered roof. There are no snack vending machines on the premises and nothing nearby (eg, a convenience store), with the exception of a sundries place at Jacksonville Landing, so be prepared to purchase any forgotten items of snacks at the overpriced gift shop (think, $4 for a small bag of Chex mix).

The hotel DOES have wi-fi, though it's not free except in the lobby and common areas. I've noticed in the higher-end hotels, though, it almost never is.

I would not recommend this hotel if you're staying in downtown Jacksonville. I think you'd get a better value elsewhere.

22/10/11 | Link | Rating: 1.0
10. Laura P.
I give a star for overall appearance. Also, very nice waterfront view. I give a star for the beds. Very comfortable beds with soft sheets. The staff aren't very professional. They act like over-grown children. The breakfast food tastes old, greasy, or stale. The parking garage is not safe for your car. Cars are always getting broke into. The halls smell like mold. The swimming pool on the roof is the size of a bathtub with murky water.

28/03/11 | Link | Rating: 2.0
11. April O.
Also confused on the poor review, but it's all good.  I came here with my husband this past weekend to visit my MIL and had a fabu time.  Hotel is beautiful, room was attractive (though I still think the Hyatt Place in Dallas tops it), and the fitness room was very impressive.  The view from our room on the 5th floor was an unhappy vista of a rootop littered with industrial paint buckets, but hey, what are you gonna do?  Everyone else already booked the riverviews.  

Location in downtown isn't really central to anything except the aboslutely pathetic Landings, but there's a Ruth's Chris right on the other side of the bridge.  The staff didn't seem overwhelmed in the least by the myriad of convention goers, and with the exception of the moron concierge who interrupted my photo ops by asking if I wanted to "see his phone" (keep it in your pants, pal) all of the hotel staff was friendly and polite.

Now, that excuse for a restaurant in the lobby ... that's a different review and a completely different rating.

I'd return.

18/05/09 | Link | Rating: 4.0
12. Lindsay L.
This is a review for the banquet facility and services:

I was an attendee at the Teacher of the Year 2010 EDDY Awards for Duval County this past Thursday. The event was held at the Hyatt and included a cocktail hour and dinner.

The hotel lobby was nice, although the tile was really slippery.  The banquet room was huge. They had really good lighting, though, lots of big chandeliers to fill the space.

The bartender during cocktail hour was slloooowwwww but the service during the dinner was much better. The food was great and the dessert was unbelievably good!

All in all, I think this is a fine place to use for a function. They have a nice outdoor patio that overlooks downtown Jax (which we locals happen to think is just fine, Mr. Reviewer from Ohio. What's so great about OHIO?) It's especially pretty at night when the bridges are lit.

02/05/10 | Link | Rating: 3.0
13. Hilary L.
There aren't a whole lot of hotels in the Downtown area, so among the various few choices, this is definitely the best. It is kind of generic, in my opinion, but the rooms are spacious, have beautiful views of the St. Johns River, and the pool is pretty great. Also, what they lack in charm, they make up for in size. This place is big!

The location of this place is pretty right on. It is literally on the water and has front door access to the riverwalk, which leads to the Landing, it's immediate neighbor. There are a ton of restaurants and bars in the Landing, but from a locals standpoint its kind of lame.

However, the Hyatt is also within very short walking distance to a ton of Downtown nightlife, like the Bay St. Strip [Marks, Dive Bar, TSI, The Ivy], and Dos Gatos and LIT are also equally as close. Burrito Gallery, a delicious mexican joint with a fun bar and outdoor patio attached in the back, is also very close.

The MOCA and Main Library, as well as the chic boutique restaurant Chew, are also not a far walk, either.

At this point, Jacksonville is expanding its Downtown pretty rapidly, and  the Hyatt is at the center of it all.

01/07/10 | Link | Rating: 4.0
14. Eric M.
Somehow in the last year, I've apparently become a bit of a hotel snob.  Heh.  Interesting.

Anyway, I was looking forward to staying at a "Hyatt Regency," as they're kind of hotels of lore.  Something you'd imagine Carey Grant staying at.  However...

...this one didn't live up to the expectations.  Maybe it's the town (let's just say we won't be returning to Jacksonville... a little bit parochial), but the hotel just wasn't up to snuff.  Actually, from a lobby / overall downstairs perspective it's actually ok.  My issue is actually with the rooms themselves.  They're dated in terms of furniture and setup, and they're really not maintained too well.  The staff was very nice, but when I goto a hotel, I'm hoping not to have furniture in there that I'd expect to see at a garage sale.

All that being said, overall it wasn't bad... it just wasn't good.  I'd go back, but not before I checked to see if other hotels were available in the area...

15/08/09 | Link | Rating: 3.0
15. Tam V.
Looks can be deceiving. The only good thing about this hotel is the view of Jacksonville (though not really a great view due to it being Jacksonville), the lobby of the hotel, and the fitness room. Staff was really nice and thats about it. The furniture in the room were really outdated and no wireless in the hotel (a big minus) at all but if you are lucky you can catch a signal from the Crown Plaza across the river like I did.

04/01/10 | Link | Rating: 2.0
16. Scott B.
Adjectives to describe this particular Hyatt:

-Dirty
-Dated
-Disgusting

Adjectives describing the staff:

-RUDE
-Condescending
-Unprofessional
-Ignorant

Having owned a wholesale travel biz in a previous life, years ago, I know my hotels. I can say with utmost certainty that this is the WORST Hyatt I have ever stepped foot in!

It starts off like this:

I'm early, and walk into the lobby at approx. 12:45. Obviously, since it's a few hours before "normal" check-in time of 3P, there is NOBODY in line to actually check-in. However, there is one man in line, who appears to be a friend of the Front Desk Agent, "Fallon." The man was in line to break what appeared to be a larger bill, and gets some change.

Since there was absolutely NO sign that read "check-in", I stood a few feet behind this man, as he was being waited on by the only Front Desk Agent. Seems appropriate, right? I guess that I was out of line---literally.

Fallon proceeded to scold me, and loudly announce in front of her friend, "SIR, the CHECK-IN line is OVER there between the ropes!" {Hmmm, I didn't see the rush of potential guests waiting to check-in}

I move about 2-3 feet over to the partition, in which it does NOT read check-in. Approximately...maybe 30 seconds later, she summons me over to the exact same spot that I was in line, and proceeds to continue with her condescending attitude while she checks me in. Usually, I would've asked to speak with a Manager, but I was exhausted and didn't have my normal level of energy and quick wit.

Upon entering my room, I noticed that it was dated and had stains on the floor. Not a big deal because I did manage to get a decent rate on priceline. When I proceeded into the bathroom, I noticed an extreme level of filth. I'm not sure if Peter North was previously there and sprayed his infamous stuff on the walls, or if a guest just threw lotion ALL over the bathroom walls. Don't fret, because it gets better:
The shower tiles were moldy, and the curtain was kind of falling off the rod. NICE!

* Not to forget---NO WIFI! Hey Hyatt, this is 2010---get with it!

1 Star is solely based on the workout / pool area on the rooftop. Now, this was nice, clean, and provided great views.

Terrible staff,  and dirty / dated rooms would discourage me from staying at this particular Hyatt again.

09/03/10 | Link | Rating: 1.0
17. Steve H.
This is just what you'd expect from Hyatt.  Clean, nicely decorated room, good service, plenty of restaurant and lounge options in the lobby.

Our room was on the river and an excellent view.  From the 15th floor the view looked like being on a cruise ship leaving port...

The place might be a little dated in decor, but everything was in great shape and clean.

12/04/10 | Link | Rating: 4.0
18. Jasmin F.
Super attentive service, great views of the Jacksonville bridge from many rooms in the hotel, and just walking distance to pretty much everything worth visiting in downtown Jacksonville.

Hyatt Regency in Jacksonville, FL, you get 4 stars ;).

01/11/10 | Link | Rating: 4.0
19. Steffanie R.
This place was beautiful, I just wish I stayed more than just one night.  Nice rooms, great pool, and friendly staff.

24/06/11 | Link | Rating: 4.0
20. Andrea S.
spent Christmas here and felt like I was at home. At at one of the restaurants for their Christmas special offered to flight crews and was appreciative there was no charge. My server was very attentive and the nice touch was having the manager walk to different tables and ask how everything was.
The lobby looks great and the beds were comfortable. The crew room is by far the best I've been to with a pool table and huge screen TV. When I called down to see about surround sound since there were speakers, they sent someone up. Be  careful what you ask for because not only was he not able to fix the problem saying the speakers were only for ipods, he continues to engage in negative convo about the teams I was watching and my job.
Lucky for him, I still had such a good day, and meal I didn't give him the business but I hope I never run into him again because he was the worst part of the hotel. Other than that, the hotel is beautiful, in a great location and everything in the hotel closes late.

28/12/12 | Link | Rating: 4.0
21. Larry H.
For a large conference location, this one is still living its glory days in the 1980s.  The hotel rooms were gloomy and outdated. I wouldn't stay here again, even if it was paid by the conference.

17/06/12 | Link | Rating: 1.0
22. Bill L.
Just an okay Hyatt.  Food in the outlets wasn't particularly pleasing and the service in the lobby bar was questionable.  The place looked like it was open but when I sat down, some staff member told me it was closed.  Put a sign up please folks.

Rooms were okay.  Yes they seem dated a little.  I had a view of a tarred roof.  Not very pleasing.

A few days prior to my check-in, I did a hiking tour of the panhandle.  When I arrived, I wasn't dressed like a business person but I was presentable.  The valet guy opened my car door and immediately suggested self-park.  Did I look like a vagrant?  I was prepared to use valet service but this guy pissed me off so much that I chose self-park.

When I retrieved my car from the garage, it was covered in bird shit.  I looked around and saw several other cars covered in similar guano.  When I went back inside and asked a bellman where I could find a car wash I got some dumb dumb surfer response, "uhhh, I don't know."  No offer to help me find one.  Thank goodness for the smartphone.

No wifi?  I spend much less at roadside chain flops and get free wifi.  WTF Hyatt?

I worked at a Hyatt property when I was in college and for many years gravitated towards Hyatt Hotels.  Not so much anymore.

25/08/11 | Link | Rating: 2.0
23. Scott L.
People are very friendly rooms are great! Always been a Hilton fan but now will only stay in Hyatt's! Went their to watch Houston Texans play the Jaguars. It is a 7 block walk or a $4 water taxi ride from stadium. Great location close to Jacksonville Landing, bars, and River Coty Brewing Company!

19/09/12 | Link | Rating: 5.0
24. Jefferson S.
Stayed here twice in the span of a week.

It's a big chain hotel and you get dinged for a few things like parking ($15) and Wi-Fi ($15).

But i gotta say, the service was excellent from every angle.

From the doormen, to the coffee girl, to the front desk - every employee was attentive and helpful. That's huge. Kudos to the someone near the top for instilling that vibe.

Rooms are good, not great. Our upgraded "riverview" room had a small ghetto TV. However, our "city view" room had a nice 40". Go figure.

The pool on the roof is fabulous. The breakfast buffet was solid, but it should be at $18 per person.

A great place to stay if you can score a discounted rate, otherwise it aint' the cheapest place you'll find.

27/11/11 | Link | Rating: 3.0
25. Deke K.
I would've rated my stay as 5-star but the fact others paid $79 and $89 rates when I paid a $119 conference rate with another $20/night in taxes is concerning.

The place was beautiful, gorgeous, stately, clean, marbly.  The employees were quick, courteous, helpful.  (I would've liked a check-in person with better English.)  I had used the online check-in and brought my barcode for the kiosk only to be helped by a human--I wish I had saved the time and printer costs.  Concierge was available and knowledgeable.  Eight elevators meant little waiting.  (Sometimes the elevator at one end opened and shut before I could get there from the other end.)

I was there for a conference, held on the second and third floors.  Everything went like clockwork. Sessions were well-marked. Microphones worked well.  Catered breakfast and lunches were great.  I wished for more convenient restrooms.  It was actually shorter to take the elevator to my room as needed than trudge the long hallway.  The halls were devoid of chairs and it would've been nice to have some places to sit down between sessions.

I did not use the amenities like pool, wi-fi and parking garage.  The room's clock alarm did not work properly.  TV limited to 20 channels.  I was disappointed the business center charged 40c a minute for computer use.

The downstairs restaurant and bar served food quickly that was delicious.  There is an Einstein Bagels hooked to the back, only open til 2:30 pm.  The Gift Shop was extremely expensive and prices were not marked on 80% of the items.  $3 for a soda, $5 for a bag of rye chips.

The rooms begin on the fourth floor.  I asked for a low floor and they gave me the sixth floor.  The bedroom was spacious and well-appointed.  The bathroom was large, tiled and marble-topped.  The shower was great.  Plush towels. The plug for a bath did not work properly.  Great small coffee machine.  They charge $4 for bottle of water.  The view of the blue bridge was beautiful, day and night.  The a/c was chilly but my room stayed temperate with no a/c for 3 days.  The kingsize bed was comfortable but lopsided (high in the middle where less used).  Comfy room chair.

I'd stay here again easily.

16/07/12 | Link | Rating: 3.0
26. Nikki B.
I stayed at the Hyatt over 3 nights for a work conference. The location seemed ok, not too far from the airport and the river view was pretty. The shopping center nearby (The Landing?) was kind of dingy and a little spooky, even in broad daylight. As a single female, I definitely felt I needed to keep my wits about me as I walked alone from the hotel to the shops. Once inside the hotel though, things were better. Every employee I encountered was very polite and helpful. My overall opinion is that the employees are the glue that's barely holding this place together.

I was greeted with a glass of champagne, wait... let me rephrase that. I was greeted with a plastic cup of champagne. It was good, but it could have been the best champagne in the world and only just ok because it was served in a plastic cup. The reception area is inviting, though a little bland in coloring. Employees quickly checked me into my room, explained the WIFI (WIFI was free for us because of the conference, but otherwise is not - and should be. I mean, really, Starbucks gives free WIFI and I only spend $6 a pop there, a hotel room is over $100 here!) and the location of other hotel amenities (pool, fitness, etc). A nice bellhop took my luggage to my room & there I started to explore. I like the setup, a sink outside the bathroom, in addition to the one in the bathroom, makes the room very convenient for more than 1 guest. The sliding glass door opened to show me a lovely view of the river and allowed for some fresh(er) air. I also like the energy saving feature that shuts off the AC unit when that door is open. I would have preferred a balcony, instead of just a metal rail, but you can't have everything.  The rest of the room was a bit dated.

The problems with the facility started with dinner on my first night. I never expect much from conference fancy dinners, but the food was so very boring. Our appetizers of crab cake and lobster ravioli tasted of light freezer burn. The salad course had wet leaves (makes it soggy & the toppings slide off your fork) and the feta cheese was a low quality cheese lacking any feta flavor. I selected beef for my main course, and while the filet was very very tender it too had no flavor at all, like it had been boiled or something and the water had leached out the flavors. Some of my colleagues selected fish and chicken entrees and were equally unimpressed. Dessert was ok, It was a trio of mini items, one a blueberry lime cheesecake, one a dark chocolate tart, and the last an apple pie type thing. The apple pie thing (which I had the highest hopes for) was completely inedible. The gummy crust and overcooked apples were difficult to swallow. The dark chocolate tart was very dark, and while I enjoy dark chocolate many of my colleagues were turned off by it's bitterness. Had the raspberry sauce that was drizzled on the plate under that tart been drizzled on top, I think it would have cut the bitterness and made it a more palatable treat for the majority of people. Lastly was the blueberry lime cheesecake, or at least I think that's what it was... It definitely had fresh blueberries in it, which was a welcome change from the frost bitten appetizer, but the cheesecake was sadly quite bland. My last comment about dinner is that there were WAY too many people at each table and WAY too many utensils/dishes at each setting. Water glasses, wine glasses, coffee cups w/saucers, 3 forks, 2 spoons, 2 knives, bread plates, napkins and the printed menus. I'm very surprised that I didn't end up elbowing an empty coffee cup into my neighbors lap or tipping over a water glass into the bread basket. Just about every meal we were served at the hotel over the course of the convention was similarly disappointing.  The morning & afternoon snacks were better, with a selection of fruit, granola bars, pastries in the mornings and brownies, cookies, ice cream bars, soft pretzels, fruit in the afternoons. Breakfast were probably the worst meals served.Eggs were under or over cooked, the meat choice was very greasy each day, and the hashbrowns tastes as if they'd been shredded days ago, fried the prior day, and left to bake for 24 hours on a steam table. The saving grace for the meals were the employees, who tried to be helpful in fat least ensuring the food was plentiful, refiling drinks promptly and usually wearing a smile.

On the first morning of my state another problem arose. Neither my roommate nor I were able to turn on the water in the tub. It had been tightened down so hard we had to call maintenance for assistance. Even the strong, nice, man they sent to help us (he didn't laugh at us silly women who were unable to turn on the water) had difficulty! We discovered why after use, the tubs faucet dripped for the remainder of our stay because we couldn't tighten it down enough!

Overall, the hotel needs a face lift in order to stay competitive, but because of the staff, it was still a nice stay.

24/01/13 | Link | Rating: 2.0
27. David B.
Room accomedations is good, but honestly for the price couldn't they give you breakfast and free parking?  The 3 mile shuttle bus is a joke! No airport trips, really? I guess Go shuttle service must be owned by the mayor.

15/04/14 | Link | Rating: 3.0
28. Eric P.
This is a nice place right on the river.  The accommodations are good, the rooms nice, and the lobby was bustling when we were there recently. It's right by the river walking area which makes for an enjoyable stroll, and the Landing and some of the older streets with restaurants, etc. are nearby as well as an Einstein's Bagels.
You can find this on Hotwire occasionally (although you wouldn't necessarily know you're booking it), so we got a great deal on the room.  I'm sure the standard rates are probably a bit pricier than they should be, but that's typical these days with any nice hotel chain.
I'd definitely stay here again, especially if I could get a good price on the room.

22/04/13 | Link | Rating: 4.0
29. Pete C.
I have been traveling to Jacksonville for work for about 9 years, and this hotel has been a favorite for a while, due to its location and staff.  I feel that it now needs some work though; I've found myself staying nearby in one of its competitor hotels and like it better than the Hyatt.

The good:  this hotel's staff is outstanding.  Each time I visit, they are very attentive and professional, and the few times I've had an issue, they've been very quick to fix it, whether this occured during my stay or afterward.  The hotel's sports bar Jaxx is a good spot to have a bite to eat, and they have a decent (more than Bud/Bud Light/Coors) selection of beers on tap.  It's also a good spot to watch a game, since they have DirecTV and several monitors.  The hotel's rooftop pool and fitness center are a hidden gem, since the views are really good (riverfront!) and the pool's patio showcases them nicely.

The bad:  the Hyatt's decor and furnishings are really showing their age and wear, and need updating.  A facility of this caliber needs flat panel HD TVs in each guest room, rather than the upgraded ones.  The bedspreads are worn, as are carpets in the rooms; the furniture is not good, either.  It appears management is trying to do the best with what they have, but it is time to invest in some infrastructure repairs.  This is too nice of a spot to let go to seed.

The location is very favorable, as it sits on the river, just next to the Jacksonville Landing; the Landing is pretty tourist-oriented, but has some decent options for eating and drinking.

07/12/12 | Link | Rating: 3.0
30. Mick J.
Great location, nice facilities. The sports bar has atrocious service - we waited for 30 minutes for our order of 4 glasses of wine and finally gave up and left. Also, there's not even a single complimentary bottle of water in the room, which is strange nowadays. Also, they ought to keep it real - Aquafina doesn't cost $4!! I stayed here as a part of a wedding... I wouldn't otherwise.

26/12/13 | Link | Rating: 3.0
31. Ken L.
My wife and I recently stayed here for a half business/leisure trip. What was supposed to be a pleasant visit ended up becoming a catastrophe. We would never recommend this hotel after our horrible experience of being mistreated. We left extremely disappointed with hotel management and will never return. Do not go.

Pre-trip:
My wife and I are over 60 years old and frequently travel, and this is by far the worst experience ever! We usually don't leave online reviews, but this is the first time that I have to ask my son to post this review using his account.

Hyatt offers online check in 24 hours prior to arrival. We took advantage of this online tool and confirmed our room.

On-arrival:
We arrived at 11 pm and tried to pick up our keys, but the front desk informed us that there has been a change in our room, and our online check-in has been voided. Our new room was basically a closet with no bed, no windows, and it turns out that the kitchen/toilet was malfunctioning.

Assistant manager to the front desk Mr. Palmer came out to inform us that this was our only option. We were told that this was due to our late arrival (so...online check-in and specifying our arrival time was not enough?) We were told that this will only be for our first night, but the room rate of $175 remains unchanged. As compensation for this ridiculous closet, we were given breakfast for only the next morning and a one-class upgraded room for the remaining two nights (a lofty $35 value - wow, lucky us...). This is completely unacceptable!

We tried to argue and demanded alternatives, but unfortunately, English is not our first language. He took advantage of the situation and brushed us off. We were left feeling helpless, mistreated with his service, attitude, and inability to deal with the situation. It wasn't until after repeatedly asking "why" did he finally tell us that the hotel was overbooked. Apparently, online check in is useless. We just want our original room and will pay the rate that we booked, but this is too much to ask here.

We had to call our son and ask him for help. After numerous calls to get in touch with him and what I'm sure was a very frustrating conversation, the best that he could do was to take $75 off the first night only - that's $100 for a room with no windows and no bed. It is clear that He is incompetent, unable to manage his staff and customers, does not understand basic customer service and hotel management, and cannot deal with situations outside normal/standard business operations. He took advantage of our old age and inability to speak English fluently. This hotel has the potential to be better without this employee.

No bed, no window, closet room: We had slept (or didn't/couldn't really) on a sofa bed. The sofa bed was extremely uncomfortable, and at our age, we woke up suffering from back pains. That terrible evening weakened our immune system, and we got so sick that we could not walk downstairs for the only free morning of breakfast that was offered to us.

We feel relieved to have returned from hell and to have escaped from the unjust treatment and customer disservice. Unfortunately, we are still physically ill and recovering from the emotional trauma. We recommend that you avoid this property at all costs. There are plenty of other wonderful places in the area to stay.

05/02/12 | Link | Rating: 1.0
32. Chelle R.
I will first say that the staff at the Hyatt were SUPER nice. Always asking what they could do to make my stay better.  But, the Einstien's Bagels that is attached to the hotel is horrible.  The rooms were nice, but I think the bathroom fixtures need to be updated. I'd still stay there again.

15/06/13 | Link | Rating: 3.0
33. Jacquie N.
After reading some fellow Yelpers I had to wonder if they stayed at the same hotel.

I stayed several days for a conference that was held in the lower floors of same building. From the moment I arrived I was given VIP service. I don't know. Maybe, because I smiled and acted respectful? Not like a crank or doush-bag? Just sayin'

Before I left the desk, I was given the free parking card (because I asked) and free WiFi number (because I asked). For those not in the know, one needs to agree to sign up for the Hyatt Gold Passport (no cost) and all of the above is provided.

The room was on the tenth floor, impeccably clean with a gorgeous view of the bridge and river. Extra special touch is the iHome to keep the phone charged and close to the bed. (yay!)

I had several random interaction with the attendants on my floor. Their assistance was rapid, thoughtful and genuinely kind. At no point, did I ever feel like I was "interrupting or bothering" them. They were not only professional but a credit to the Hyatt customer service.

As for the food, I had one breakfast in the lobby the first morning. It was the morning after the Super Bowl so a little Oatmeal recovery was in order. Because the free food was up stairs, I had a nice, quiet (and again) delightfully personal customer service. I was checked in on, several times. :)

The conference provided light breakfast (muffin, bagels and fruit), coffee and tea service and lunch with an afternoon (awesome) cookie platter.

The grand event for food was lunch. After several of these conference, I am impressed at how smoothly and quickly they are able to feed so many hungry "firemen and police". Ok the spectrum of people is a lot larger then that but there were quite a few big boys with big appetites and all I saw was content smiles and happy chatter. Well done, Hyatt. While the entrees where appropriately sized and nothing to controversial, the stars where the salad and dessert. I am picky about salads and will judge heavily against a restaurant who cannot or will not get the salad right (It's just not that hard). The desserts were just perfect each time.

While I did not hang out at the hotel bar, I did walk West and enjoyed a fantastic dinner and several beers at the Irish bar. (see that review) There are several great spot to wet the whistle, all within comfortable walking distance.

Lesson - Be nice, ask, and say Thank you. You get what you give.

No bird droppings on the truck.

08/02/12 | Link | Rating: 4.0
34. Heather A.
Beautiful location and nice hotel room.  The room had a nice view of the river.  The room was super clean.  I was there for a conference and I have no idea if the cost was the right amount.  The conference rooms were nice.  The food in association with the conference was tasty.
The only negative thing I would say about the hotel was the bed was not terribly comfortable.  I had to take major medication to junction the first day after sleeping on the bed.  I am not sure what was wrong with it!

07/08/12 | Link | Rating: 4.0
35. Janelle D.
I stayed here for 5 days and 4 nights during a conference. The hotel is beautiful and immaculate. The room was clean, updated, and comfortable. The bed was very comfortable, I slept so well. There was good water pressure (6th floor) and housekeeping refilled amenities daily. I was here for business so I wasn't expecting a room with a view. My view was of the top of a building with a little bit of the river in the background- good enough for me. The staff was so helpful. The front desk allowed us to check in early, sympathizing with our long travel and getting us room quickly to rest. My coworkers luggage was lost by the airline so the hotel gave her a complimentary guest package with everything you'd need to freshen up (minus clothes, but they provided a robe). The concierge was very helpful. The doormen were friendly and gave us great tips on where to go. The  lobby offered free wifi and there was lots of comfortable seating. Disappointed that free  wifi was not offered especially since this was a business trip. There's not much to do within walking distance of the hotel- only Jacksonville landing and a water taxi that will take you to the other side of the river. The hotel offered a free shuttle within 3 miles of the hotel but I didn't use this service as it didn't seem there was much within that radius. Great conference area, large rooms, and easy to go back up to your room to rest between sessions. There were a lot of elevators so the wait was never more than a few seconds. I was concerned that there was no security for the elevators so anyone could access it to get up to guest room floors. This hotel made my first trip to Jacksonville a comfortable one.

08/06/14 | Link | Rating: 4.0
36. Mark A.
The building is nice and the roof top pool is nice.  There is a nice radiant and a small sports bar.  I was there for a conference however and out ed the staff who won a 5 star rating from me.   They were professional, helpful,  and just nice.

24/02/14 | Link | Rating: 5.0
37. Faiyaz H.
I went to Jacksonville for a conference that was hosted at the Hyatt Regency Jacksonville Riverfront.  

Reservation Process:  I did not have to interact with the hotel directly to make a reservation, the reservation was made through my company's travel system.

Checking In:  This hotel is great at keeping you informed via emails.  I received an email from the hotel indicating that I could do a web check-in.  I thought this was pretty cool, until I arrived at the hotel and saw the room I was given.  Upon arriving at the hotel there was no clear guidance as to where you should go if you checked in via the web.  There was also no clear line system in order for you to check in.  I just stood behind someone waiting for a representative to give me direction.  I was then abruptly told by a lady that works for the Hyatt that there was indeed a line.  No problem, I joined the line.  I then told the representative that I checked in via the web and she took care of the rest and provide me with my key.  I happen to be at this conference with three of my co-workers who did not do web check-in.  I was given a room on the 4th floor, my view was of the AC ventilation system on the room.  My co-workers who checked in at the hotel, ocean view.  The young lady that checked me in did not explain the wireless system to me or did not offer me the free breakfast that was offered to my peers - my peers booked using the same system I did, the big difference, I did web check-in and they did not.

My Stay:  the room was spacious.  The bed was comfortable, the cooling system was great, the bathroom was great (watch out for the loud suction noise the toilet makes when flushing, it will catch you by surprise at first).  The desk chair was comfortable, but the chair was stained and dirty.  

Checking Out:  a breeze, no issues.  I asked and received late check out without a problem.  

Dining:  I did not dine at the restaurants at the hotel, I went to other local dining places.  This was just a preference of the group - nothing against the hotel.

23/10/13 | Link | Rating: 2.0
38. Pete C.
I love that they have a sliding door so you can get some fresh air in the room!! Too often, hotel rooms are very stale and cold. The view was awesome!!

The beds were soft, the sheets were clean. They left a travel tube of Aqua Fresh Extreme Clean every day. The front desk was incredibly friendly.

Jaxx is a bar on the first floor. They have really cool bartenders there. Terrific snack mix, and good drinks! The other place I went to was the restaurant for breakfast. They have an awesome breakfast buffet. The omelette station is an added bonus! The breakfast comes with coffee and juice, both are terrific!

My view of this hotel may be slightly biased. My friend made the room reservation, and he's a premier member of their rewards club. Having a room on the 15th floor with a great view is a good way to get a matching review! lol :)

I would certainly stay here again, and hopefully get a room  on one of the higher floors for that view!

14/05/13 | Link | Rating: 4.0
39. Lan D.
This hotel is very sizable, worthy of a Hyatt. But there's only one restaurant inside and all the places to eat around the hotel within walking distance close pretty early. There is a gift shop that sells things like water bottles for $6. But those are luxuries.

The rooms look nice. But they are made with cheap materials. The walls are thin and you can hear people talking outside... from the other end of the hall!

17/07/12 | Link | Rating: 2.0
40. Tiffany T.
I usually stay at hyatts but this one is awful. They first sent me to a room with broken lighting then kept me on the phone for about 15 minutes when I told them the situation. The manager was nice enough to give us a better room on the top. Which the other front desk lady said there wasn't any other room with river view with one king and tried to give me a room with two queens. The second night the hotel had no water running! I can't believe a hotel would turn off the water at 2am! Nice view but other then that I wouldn't recommend this hotel to anyone.

13/04/14 | Link | Rating: 1.0
41. Suhana A.
I stayed there two nights for the National EHDI conference. My room was riverfront. View was amazing. Room was clean and spacious. Elevators are fast. Location is really quiet. There is "The Landing" nearby that has local restaurants and water taxi that will take you across the river for $6 round trip (or $4 one way). I took water taxi one-way and walked back over the bridge which didn't take long ~ 20 minutes. The weather was nice during my stay. Hotel staff is friendly and efficient. I ate at the hotel restaurant which was great. Good quality food.

16/04/14 | Link | Rating: 4.0
42. Lily L.
Never had an issue with any Hyatt. They've always been good to me, so I became a gold member. And vice versa, since I am a gold member, they've always been good to me. (1 perk is, free room upgrade when available)

Yes this one is not as trendy as some other ones, but the location is unbeatable. Outstanding view!
& I could care less about what kinda tv is in the room when I'm traveling w good company ;)

23/08/12 | Link | Rating: 4.0
43. Clark L.
Parking is a hassle
-valet-$20
Self parking $15
And wifi needs to be included at those prices.It's free at Motel 6

But other than that,it was/is as nice a hotel as you'd want to stay in.Newly renovated .Responsive staff.Excellent location.

24/01/14 | Link | Rating: 4.0
44. Andrea K.
Very spacious and clean rooms. Delightful views. My room on the 16th floor provided a lovely view of the riverfront. The location is perfect for early morning and evening walks or runs. The hotel staff were very friendly and accommodating.

30/05/14 | Link | Rating: 4.0
45. Jessica D.
Corinna in dining deserves 6 stars! She accommodated a last minute birthday dessert delivery to a guest for me with ease and politeness!

06/12/14 | Link | Rating: 5.0
46. Nancy S.
Great customer service. We were here for a wedding and booked several rooms for family and friends. I dealt with the event services group as well as various other hotel staff. Everything went smoothly. The rooms were very nice and well equipped. From registration to housekeeping, bellman, valets, concierge, all were happy to help and did so quickly and efficiently. They accommodated all my special requests with a smile.

22/11/14 | Link | Rating: 5.0
47. Ryan D.
As a Hyatt passport diamond member, I am not thrilled with this hotel.  With the hype that people put into this hotel, Hyatt Regency in Jacksonville just doesn't meet my expectations. First off I am pleased with the staff at this hotel. They were all very professional, and are there to help. Now to the problem.. For the price that they charge, I believe it's not worth it! Sometimes prices can range $200+ per night just for a standard room, and it amazes me how dingy and old it looks! I walk in and immediately I feel like I am being time warped into the 1980's. I also feel like I am staying at a Motel 6, just in a larger building with better service, and a nice waterfront view..  Uncomfortable beds, dark bathroom, and dusty lamp shades.. It's really sad that it's the largest hotel in Jacksonville but it doesn't have that "WOW" factor.

12/03/13 | Link | Rating: 2.0
48. Mr B.
I really wanted to hope otherwise but indeed this is three stars.  Doesn't stand up to national standards of other Hyatt's I've stayed in accommodation or food options and forget it, doesn't even compare to international options.  I'm guessing the local business traveler simply doesn't demand more otherwise Hyatt would step up as they have nearly everywhere else I've stayed with them!

19/11/13 | Link | Rating: 3.0
49. Joe S.
Gorgeous view, nice place.  Digna is terrific, she was really helpful.

07/12/13 | Link | Rating: 4.0
50. Danielle D.
I came here for a work conference. The hotel is in a great location-right on the river and a few minute walk to the landing. My room was very clean and we had an room upgrade to have a river view. The staff was friendly and helpful. It was much like other Hyatts. The only issue was the hot/cold water. Only hot water would come out of the faucet. Very hard to brush your clean with hot water. I didn't mention it to the staff because it was only an overnight stay. All in all, great place.

15/11/13 | Link | Rating: 4.0
51. Nic N.
Hotel is certainly not bad for the price. The 18th story pool and gym are nice, although the pool and spa could use some work. The conference facilities are decent. Catered food is delish but the restaurants here need work. WHY are they serving frozen fish here?? Aren't we in Florida?

Overall we had a good stay and I would definitely recommend this place for a conference or similar. It is centrally located and there are a lot of decent restaurants around. I recommend trying 'Blue Fish' if you are in the area. It is the best food I had while in Jacksonville.

21/04/13 | Link | Rating: 3.0
52. Pam G.
The staff bent over backwards to accommodate us on an extremely busy day.  Our room was beautifully appointed with a lot of space to move around in.  There was live music in the lobby and lemonade to greet us, making a very nice first impression.

29/05/14 | Link | Rating: 4.0
53. Jillian A.
I will never come back to this Hyatt or any other Hyatt ever again. We booked rooms at this hotel 4 months in advance for a USA - Nigeria soccer game in Jacksonville. We called a couple days prior to see if we could check in early and the concierge informed is that we could try when we got there. We arrived around 11am and were told we couldn't check in until after 3pm, which was perfectly okay, only when we returned after the game at 9pm we were informed that we no longer had rooms at this facility and would be moved to a Fairfield inn miles away, without a refund, which we all know is a much lessor grade of hotel. Apparently all of the managers aren't onsite (of course on an extremely busy weekend in which every room is booked, there are no managers around) and we couldn't even get a business card for a anyone above concierge level. We watched them hand cards over to some new arrivals and withhold rooms from other, clearly profiling who would be denied as they approached the desk. As a young professional engineer, I do not appreciate being so insulted. The ladies behind the counter were nice and accommodating, I understand and respect that their orders come from a higher power, but this is unacceptable. After much debate back and forth we were given one room, cab fare to the Fairfield for the other room, and reimbursed parking. This is beyond aggravating as 1. They obviously do have rooms to give and 2. These accommodations and a full refund should have been offered as soon as we arrived at 11am this morning.

The way the Hyatt has handled this whole situation is absolutely ghastly. I've watched person after person be told this news with no explanation or total reimbursement and the 12 professionals I am with will never patron a Hyatt again. This is ridiculous - we are absolutely disgusted.

07/06/14 | Link | Rating: 1.0
54. Vanessa R.
Great service, very clean, everything you expect from a 4 star hotel. Nice location by the river and short walk to Jacksonville Landing.

01/09/14 | Link | Rating: 4.0
55. Lorena S.
Overall good experience. Good customer service. Room is spacious, beds are clean and comfortable. Only bad thing, we arrived to our room with 4 people and there was only two towels. I have been staying here when I come to jax for the past 7 years and this never happened. Also, I think the complimentary tea "kit" should be more than three tea bags thrown in a bag. Other than this, we had a good time.

03/09/14 | Link | Rating: 4.0
56. Bobb G.
Great hotel for business or pleasure. Great waterfront over looking the river and a short walk to the Landing. The only issue is there are a ton of homeless people or suppose to be homeless people waking around. One guy two nights in a row was stating he only needed $6 to get to where he needed to not realizing the night before we already have him $10.

13/09/14 | Link | Rating: 4.0
57. Grace L.
Got a nice room overlooking the west side of the river, can see beautiful sunset. When they lit up the bridge at night, the view is gorgeous too. The hotel is located at a place where there is nothing much going on, nothing much to do or go. It is close to Jacksonville Landing where there are a few restaurants. There are a few restaurants scattered a few blocks away. Unless you have a car, anywhere else you want to go, you will need a taxi. The hotel itself is clean, with friendly staff.

10/11/14 | Link | Rating: 4.0
58. Dani W.
I confess I'm somewhat amazed that this is such a popular conference hotel.  I attended a roughly 500-person conference at this hotel in February, 2014.  There were at least two other conferences taking place simultaneously at the hotel while I was there.  The room was fine: clean and comfortable, although I was surprised at the limited television channels.  The fitness center was well-equipped, although also quite busy every time I used it.

But for a hotel this size, and which makes its bank hosting conferences, the Hyatt Regency Jacksonville was a major disappointment:

First, the food selection was awful.  A massive conference hotel with multiple restaurants inside, but all of two vegetarian options for dinner (one of which was a Caesar Salad).  Even their soups are made with chicken broth.  Why?  A large and growing number of Americans are vegetarians, and we want to be able to eat responsibly (and healthily) while we travel.  This should not be too much to ask.

Second, the hotel was incapable of catering to so many conferences at one time.  During peak conference hours, the elevators were literally overflowing. People would ride them down and then up again (or up and then down again) just because it was impossible to get one.  The doors would open on the first or second floor, and the elevator would be completely full - and no one would get off.  If the hotel does not have the capacity to host so many conference-goers at once, then they shouldn't have so many conferences at once!

Finally, and this was really inexcusable, when I attempted to use the business center at around 9pm, I found that the door was locked and my room key would not unlock it.  A trip down to the desk, and I was told that someone would be shortly up to help me.  When that person arrived, his key did not work either.  I was asked to wait again while they fetched another key... Long story short, after about 20 minutes, it turned out that NO ONE had a key that could open the business center.  Printing my presentation notes became a major ordeal.  How can this be a conference hotel??

Conference-goers don't generally have the option as to where their conferences will be hosted.  Conference-planners do, though, and I hope that conference planners will read this review.  I would likely find an alternative hotel to stay at, should I be attending another conference that was held at this Hyatt Regency.

28/04/14 | Link | Rating: 2.0
59. Ed G.
Nice hotel right on the river...that part is great. There is nothing in the way of retail around though, and a large vagrant population otherwise. Case in point, closest Starbucks is 3 miles away. Didn't know that was possible. You have to have a car if you stay here, and I don't!

27/10/14 | Link | Rating: 3.0
60. Jaymes D.
Everyone at the hotel was very helpful and extremely friendly. We had a hamburger in the bar and the servers were very friendly and the food was tasty the next night we had dinner in the Sports Bar where we had our awesome server from the day before again great experience. The house keeping was great the turndown service was a nice treat. In room dining was also good.

The only problems I found with the hotel were the rooms and some of the areas in the lobby were very dated. The rooms were very prolly decorated and the furniture was really ugly. I've never been a fan of the Floridian decor that you always find in Florida hotels. The bathroom did look like it had recently been updated as it didn't have the same look.

13/08/13 | Link | Rating: 4.0
61. Nat W.
Great location, and the room and bathroom size is not bad.  The roof top gym is excellent.  But I do think the rooms need to be renovated.  The furniture seems dated and for the price they charge, they need to do so. The wifi is not free and and kind of expensive.  No fridge is a bummer too.

24/03/14 | Link | Rating: 3.0
62. Sharon M.
Pros: nice view of the st johns river; nice view of downtown; walking distance to the landing; laundry facility; choice of valet ($20) or self park ($15); comfy beds.
Cons: outdated room decor; hotel late night menu lacking; valet didn't answer phone when time to get car; 10 elevators but there was still a long wait.

When I visit Jacksonville, I normally stay at the omni, but this time I stayed here. I actually like the omni better as far as hotels go, but you couldn't beat the views at the Hyatt. I was on the 18th floor and was shocked that the room has a balcony with a sliding door that fully opens.  The omni definitely doesn't have that.

02/09/13 | Link | Rating: 3.0
63. Paris K.
View was great (especially at night). Surprised my girlfriend with a mini vacation here and it was worth every penny! Located in downtown Jacksonville right along the river it wasn't far from anything. We didn't get a chance to visit the shopping center located only a few blocks up the street but we did walk along the riverfront. The room included 1 queen size bed (w/ comfortable bed set/pillows) your normal sofa, office desk and chair, a nice size tv, a small bar/drink area, nice sized bathroom and excellent lighting. It also had a pool on the top floor with, what we heard, was a great view of the Jacksonville skyline.

Would definitely go back any day of the week/month/year!

17/08/14 | Link | Rating: 5.0
64. Jeremy B.
I've always loved the Hyatt! I've been a gold passport holder for the past few years and I don't have many complaints! All of my stays have been pleasant. The staff is always exceptional and go beyond what's needed. My room was always clean, every morning my newspaper was at the door, and the entire facility was clean. Enjoyed the Einstein bagel shop being located within the Hyatt and I love the fact that the balcony room doors open and there was a beautiful view of downtown Jacksonville and the bay bridge area. Just gorgeous view! Will be back to this location!

06/12/13 | Link | Rating: 5.0
65. Izzat A.
Awesome location and the hotel is beautiful.

15/06/14 | Link | Rating: 4.0
66. Brandi C.
I stayed at this hotel for 5 nights when I was in town for a Conference, and I am definitely a fan, both of the hotel itself and the Conference facilities.

My room was clean and comfortable, and the bed was soft...but not too soft. I do sort of wonder what was up with my housekeeper, though, as she seemed to do some random cleaning of some items and ignoring of others - and I didn't like the fact that she kept taking my towels, even though there were hung behind the door, which I thought was the universal sign of "no need to replace". But whatever.

I also didn't like the lack of recycling that seemed to be taking place. There wasn't the card in the room regarding keeping towels/please don't change the sheets, etc., and I only ever saw one recycling bin in the hotel area, so I honestly don't know if they recycle or have the green initiative in place or not. But those were the only things that bugged me about this hotel, which is why I knocked off a star.

The staff here are all amazingly friendly and polite, and will go above and beyond to not only speak to guests when they see them, but also provide any assistance that is needed. I had a minor snafu at the front desk with my room charges, and this was not only corrected quickly, but I also received a small discount for my troubles. Each morning, even when I had very early starts, I was greeted in a warm and friendly manner by each staff person I saw, and any request I had, such as turning down the air in our break room, was met quickly and professionally. Honestly, the staff really made this experience a 4 star one, as otherwise this hotel is much like any other.

I was given Regency Club access while I was on site, which was also great - they had plenty of really good food options all day long, and although alcoholic beverages were not free, they were extremely reasonably priced. The staff in that area were also fantastic, and really should have a tip jar out for the service that they provide.

The Hyatt is also dog friendly, and is within easy walking distance of shops and restaurants (though the area isn't the safest at night, if you're alone). There's a great view of the river, several dining options in-house, and free Wi-Fi in the lobby.

All in all, if I'm ever back in Jacksonville, I'd definitely stay here again.

18/10/13 | Link | Rating: 4.0
67. William S.
Nice water views from rooms...... really and all you do is ask for them.    This is a good ol' business style hotel on the riverfront and probably the most well patronized.  I'm staying 3 days on a work trip and it has steady stream of customers both leisure and business.   It is also one of the best hotels, servicewise in the area.  This is typical of the Hyatt Regency service and customer focus, its super nice to be catered to.  If you need something?  30 minutes tops for the wait they say.  They show up in 5, super efficient .  And they have everything you may have forgotten such as toothpaste, slippers, nail clippers.... complimentary.   I'm not a fan of  hotel filtered air so I like that you can open sliding doors to let the outside air in.  No smog, open hotel sliding doors to a water view.... priceless!  

One less star for the paid WIFI.  Really?  This is why I bring my on TriFi everywhere.  You give me slippers, shaving cream, comb, vanity kit, hair spray, shampoo and 30 other vanities from the bathroom.  Every traveler would rather pay for the things they forgot and get free WIFI.   Be hip Hyatt!!  Its 2013, over 20 years since the birth of consumer Internet LOL.

Tip:  Gym and spa/pool are on the top floor, super nice views!   Self parking is 15 per diem, next to hotel.  Cheaper parking for $5 per day is 3 blocks away but no in and out privileges.  

Visits: 5

11/03/13 | Link | Rating: 4.0
68. Justin T.
Stayed here for one night. The room was on the 19th floor and the view of the river was amazing! The room was clean and the staff at check-in was very polite. I did not get to enjoy any of the amenities at the hotel such as the gym, pool, spa, or restaurant. The hotel is pet friendly. I will stay at this hotel again when in Jacksonville.

29/06/14 | Link | Rating: 4.0
69. Marty C.
Today's special at Hyatt is BBQ pulled pork sandwiche serves on a hoagie roll with crispy onions and fries, coleslaw or fries.

20/08/14 | Link | Rating: 5.0
70. Alexander M.
Well where do I begin on telling you how much of a wonderful experience I had this past weekend at the Hyatt Regency Jacksonville Riverfront! I checked in late Friday night around 11PM and was fretted by the very courteous valet staff! Walked in this gorgeous lobby and headed to the registration desk! Now normally I check in at the Platinum members desk but there was no line so I proceeded with the regular line where I was warmly greeted by an employee by the name of Priscilla! I have to take the time to give this young lady MAJOR kudos and handclaps because she delivered some of the best customer service I've experienced at a Hyatt property! Originally I booked a two queen bed but we had a last minute friend who tagged along and we were upgraded to a suite however with this being a riverfront property I would need to have that wonderful view on a high floor, long story short Priscilla went above and beyond  recognizing my Platinum member status and she made it happen!! not only was I granted a high floor (18th) but I was able to get a two bed with an extra bed WITH a view! If I'm ever in Jacksonville again I wouldn't stay anywhere else but here!!

12/08/14 | Link | Rating: 4.0
71. Chris N.
As an airline pilot.... I know hotels.

.... and this hotel has to be one of the quietest rooms I've ever stayed in.  When we checked in there was some crazy conference going on (dudes in funny hats, couldn't tell what kind of club or whatever, but my first though was it's gonna be a loud night)

... so I get to my room... which was like walking a mile down winding hallways... and in my hallway were kids from some high school group... crap... it's really gonna be a long night....

... nope, not a peep, didn't hear a cricket chirp.

As for the location... excellent, right on the river walk , great place to go for a jog, and plenty of places to eat within walking distance.

13/12/13 | Link | Rating: 4.0
72. Natalia P.
Stayed here for two nights. Checking in and out was a breeze. Only glitch being that I thought a room with a river view was included, but they told us to pay $15/day. So, we got the room overlooking the city of Jacksonville instead.

Overall, the room was very spacious and clean. Even with the ongoing conferences that week, it was really quiet. Besides the freezing weather in January, the hotel is located right along the river walk. You can also venture into downtown by foot.

Recommend this hotel.

14/02/14 | Link | Rating: 4.0
73. Ryan A.
They had some issues with my room key but management made up for it. After four new sets of keys they still didn't open the door to my room. The curbside help person was very cheerful and the front desk was very polite too.

26/04/15 | Link | Rating: 4.0
74. Randol H.
Fair to middling. Wouldn't stay here if I weren't getting a special rate from a place I'm interviewing at. Some of the rooms have nice river views, but there really isn't much around the hotel at all. The rooms are nice enough like you'd expect, but they charge to use the business computers. It's only 40cents a minute but the machines are so Detroit that just to check email is going to be a five or six dollar proposal. The vending machines on my floor were broken too which was annoying to say the least and they don't offer come zero anywhere. I'd look for cheaper places further from downtown; this hotel and this area would not be my first choice.

16/11/14 | Link | Rating: 2.0
75. Valley J.
My expectation for the price is based wholly on the many other places I've stayed, and this hotel certainly misses the mark. This hotel is priced solely for the location, and certainly not for the hotel itself as it is very basic and dated. I've stayed at much nicer Hampton Inns for half the price. For $220 a night, the toiletries shouldn't be generic and smell like medicine, and maid service shouldn't leave our door unlatched for an entire day.

28/03/15 | Link | Rating: 2.0
76. Erin D.
Getting to this hotel after an event at Everbank field's quite a task! Many downtown streets are closed, & you'll have to turn onto strange streets, reroute, etc. in order to reach the hotel. Good luck!

Valet parking earlier that day had closed at 1PM, which seems ungodly early to me (check-in's at 3-4PM). I guess the hotel was packed. The bell hop did at least unload my luggage and assured it would be at the concierge desk. I went to the self-parking garage, as directed. If I remember correctly, it only cost about $15-$20 to park, which isn't bad for being right on the St. John's River.

I had the hardest time getting to the floor where check-in is located. When I came out of the first floor of the garage, I went up a flight of stairs, and I think you end up on the 2nd or 3rd floor of the hotel. I was on the same floor as wedding parties no matter where I went so I finally had to call the hotel directly for directions to the first floor. The helpful guy navigated me to the right spot.

I came here to Jacksonville for game 3 of the send-off series for the USA, prior to leaving for the World Cup (soccer). I did not have time during the day to check into the hotel, and this was a mistake. Like many others, I had to check into the hotel post-game.

The hotel was in utter chaos. Many parties in front of me did not have rooms because the hotel severely oversold their rooms. There were 4 staff members checking in parties of 4 or 6, so these people needed multiple rooms. There were two people ahead of me, and after waiting about 45 minutes, finally it was my turn. I could only hope for the best.

I gave a pleasant hello to the lady, and she confirmed my reservation. She explained, "I have to talk in a low voice because you are the only one here who is guaranteed a room due to your platinum status." That's how dire the situation was! I also received a room upgrade with a riverfront view, and after I asked if there was bottled water in the room, the lady told me to wait, & she brought me two bottles of water from a back office. I was grateful to have a room (cost 8,000 points) and thankful for the free water. My room key was marked with "VIP," which was nice and something you will never receive at a Hilton chain hotel.

I went to the concierge to collect my luggage. I saw it immediately behind the desk, about 8ft from where I was standing. I gave the lady my ticket, and she said I had to wait for assistance. After 10 minutes of waiting, I told the lady I could handle the luggage myself. She replied, "Since the luggage is behind the desk, you will need to be assisted." I found this very strange. I suppose someone's sued the hotel in the past for some odd reason. After another 10 minutes of waiting and me assuring I can handle my own luggage, she gave up on waiting for a bell hop and gave me my luggage.

I got to my room, and boy, I was tired. There was no fridge for the water, so I got some ice and put the water inside the ice bucket. There's no microwave. There was at least a small counter area for the coffee pot, etc. The room had the basics, and I also had free wifi due to my status.

I LOVED the view. It was absolutely gorgeous, right on the river. You could open the sliding door (small iron fence protects you from fallen), and the air conditioning turns off automatically when you open the door. I thought this was a neat trick. Listening to the fountain below and the river's waves slap again the riverfront's walkway was calming.

I was very hungry around 10PM at night, but I didn't really feel like walking around because I was so tired. I decided to suck it up and pay the exorbitant hotel restaurant prices. Instead, RIGHT outside the restaurant, there was a small, set-menu, kind of cafeteria line. For $7 cash, you could get fried or baked chicken and potato salad. Sold! The lady put a LOT of food in the to-go box, filling to the max. I was pleased, & the food was decent especially since I hadn't really eaten since breakfast.

The next morning, I took it easy. Platinum members do not receive free breakfast at the hotel, so I did not eat at the restaurant. The hotel did allow me to have a late checkout, so I chose 2PM. I did not know how to get back to the garage (since I came in through another floor), so I asked about this while checking out. Being on an upper level floor, I didn't know you had to go down to the first floor to get to the garage. I thought there would've been a way to reach the 2nd floor of the parking garage by going to the 2nd floor, but apparently not. "All you have to do is walk outside & go across the street," the lady said. I thought this was a bit rude.

I give two stars because of the check-in process (including luggage retrieval) & the rude checkout lady on the phone. I don't care what status you are - no hotel should oversell their rooms and have to take people to another hotel when they've already paid for a certain location. For this hotel, ensure you check in as early as possible!

01/07/14 | Link | Rating: 2.0
77. Mary M.
I'll start with the good. The view was great, as well as the size of the room.

The not so great. I got room service. I ordered the grouper salad. I took one bite of the fish and almost got sick. I ended up removing the fish and ate the rest of my salad.

The bad. There was no hot water! I had to take a cold shower. I told the lady as I checked out and all she said was; really?

As I got in my car from valet, no one helped me with my bags and it took me a minute to juggle everything and place my suitcase in the trunk. The young lady who retrieved my car just stood there holding my keys.

I was on a work trip and not looking for anything for free.  I travel and stay in hotels weekly. I did not get good service at this hotel.

05/09/14 | Link | Rating: 3.0
78. Sinan J.
We stayed here for tow nights and it wasn't good at all and we had to woke up @7:30 am because of they'r doing constructions n the Hotel ... i'm really disappointed with that

27/04/15 | Link | Rating: 1.0
79. Colleen B.
Just got back from my stay in Jax at this hotel on the water. The entrance is right on the Riverfront walk so there is a perfect background for a morning or evening walk with a lovely view of the bridge. It's really a great neighborhood.

This is a larger hotel that is not brand new but pretty well kept. The lobby is quite large and with a large restaurant and bar area as well. I stayed in a room on the 10th floor that had a view of city edge and water! It was nice. The bathroom was huge and the water pressure was great, two things I love in a hotel. There was also a sink in hall of room and in bathroom; this is a great touch if you are staying with multiple people so that everyone has access to a sink, even if someone is using the bathroom.

Something that threw me was that there was a sign in the room stating that if you wanted to access free WiFi to do it in the lobby. That was weird.

For parking, the valet was $20 and there was self parking in the garage across the street for $15.

Overall I would stay here again for the location and views!

03/04/14 | Link | Rating: 3.0
80. Michelle M.
The best thing about this hotel is the view if you get a riverfront room. Next, it's clean. Honestly, we were disappointed with the architecture of this new building when it was built by Adam's Mark but were happy that downtown Jax was getting some attention. I wouldn't pay full price but was pleased to get a sweet sweet deal on a room via Priceline. The staff was pleasant so I have nothing to complain about. I do think it's nifty to have a pool on the top floor overlooking the river but steer clear of the hot tub.

10/03/15 | Link | Rating: 3.0
81. Steve B.
This place gets props for just having a party for the Giants!  Awesome stuff.  Nice lobby, spacious.  Friendly staff.  Great location as far as along the river and close to the landing.  

Grade: C

24/12/14 | Link | Rating: 3.0
82. Dock C.
I am going to be fair and give the hotel 3.5 stars since they did reimburse some points as an olive branch due to the sad room we received.
We had tickets for the Garth Brooks show and having Hyatt status booked this hotel using points n cash and I also used a diamond suite upgrade certificate,

The room we were placed in was a 2 room junior suite that was awful ,the view was non existent,only one small window and it overlooked the ventilation roof.

I am not a whiner/dykwia type so I saved it for the questionnaire Hyatt sends via email upon checkout and was then contacted by hotel staff ,they apologized and offered to reimburse me in points for the suite upgrade certificate ,fair enough imo.

The best part of our stay was that the club lounge on the 17th floor was open the weekend we were there and according to the staff the lounge was going to be open everyday throughout the month of October,that itself is worth an extra star!!! Kudos.

The location of the hotel was good,we enjoyed the river walk and there are also several nice restaurants within short distances.the area seemed sketchy at night but I never felt unsafe.

If  your going to use a suite upgrade cert here,call first and ask them not to stick you in a junior suite.

And I will not mention the forgotten 13 Gypsies reservation ~~~(@

20/11/14 | Link | Rating: 3.0
83. Tomas B.
I've stayed here on a few ocasions several years ago and as I returned for a weekend in JAX and a Giants Game I was very disappointed this place has not improved not one iota in fact it is for a Hyatt property a big disapointment.

Lobby is very old / modern type look with lost of marbel ... Check in was a breeze and the front desk lady was a real doll getting me a room with partial river rivew on night of the boat parade. unfortunately that is where the superalitves end.

Room itself is completely and utterly OUTDATED.  Old furniture / old fixtures / bathroom from the 1960;s and a flat screen TV with limited chanels all ANALOG non of them High Def..   Charge for in Room Internet in Short the room is a Major disappointment.

Even have some crazy ants running around on top of dresser next to TV.. no food here no idea why there would be ants.

Gift shop took 15 minutes to buy a $4.00 Gatorade because the girl behind the counter was on the phone... not quite sure if she was on phone with something to do with the gift shop or just playing candy Crush....

Starbucks in lobby ran out of regular coffee... 1 person behind the counter with line half way into the lobby.

Left the Room Sunday A.M. about 8AM and didn't return till 445PM.. My Room was not made up yet until close to 5Pm with me in it and she was in and out of there in less than 10minutes Hard to say what if anything she cleaned but it was not much.

Two Computers with printers to print your boarding passes only.  Unfortunately neither of them are updated with FLASH which is required on all applications now to print and the printer on the right side is out of ink printing blank pages.

$20.00 add on for Valet parking yet when I arrived in middle of the boat parade VALET WAS CLOSED full cause they took too many cars that were non hotel guests.

Last but not least had electronic bill sent after I checked out and there was a $76.00 charge for a restaurant in the hotel I did not Visit...  After 3 phone calls they took it off.

BOTTOM LINE my last visit to this Hyatt until it gets a major overhaul.. Simply disappointing on all accounts... START OVER WITH THIS PLACE!

30/11/14 | Link | Rating: 1.0
84. MD W.
Nothing, like what was advertised!!! Please, I mean please do not, do not go by the pictures on the website... They are not accurate at all!!! The is not Hyatt quality!!!! The room design is dated back to 1985... The comforter is is as thin as a sheet, and the bed is hard as bricks!!!

I called the day before, because we would be arriving early, and was told we would be accommodated early it would not be a problem. When we arrived things changed, and that was the start of all the problems. Customer service attendant attempted to accommodate us, however with a bit distain... Then after coming down the hall and smelling an odd smell, lackluster room, and extremely hard bed, I called an asked the front desk person to have the General Manager to call me in the morning...

Well, after my shower and watching a comedy show on HBO!!! Get a knock on the door from security... Related to my laughing from the comedy show (too loud) and a smell in the hallway (I smell the same foul smell coming down the hall). He stated that was the 1st warning...

If I wasn't so far away from home, I tell you!!! Most horrible stay ever...

07/02/15 | Link | Rating: 1.0
85. Cathryn G.
I stayed her for the recent Garth Brooks concert in Jacksonville.  I chose this hotel because of its proximity to Veteran's Memorial Arena.  It is less than 1 mile away and is walkable.  Thankfully, I didn't even have to walk.  The hotel had shuttles in front of the hotel that would take you to and from the show for $2 each way.  
The room was nice enough.  The best was comfy.  The room was clean.  
However, for the price I paid I would've liked better service.  I sat in front of the hotel for 10 minutes attempting to valet and no one came to assist me.  I eventually gave up and self parked.  The parking fees were pretty high and although the view from the front of the hotel was lovely the view from my room was off a rooftop and not at all lovely.  
Breakfast was included in my rate.  It was nothing special, but it made me feel a little better about the price.

14/11/14 | Link | Rating: 3.0
86. Vanessa C.
I stayed at the Hyatt hotel for a conference. I was disappointed in the hotel. The hotel was very outdated for being a Hyatt. The lobby, was nice. The rooms were completely outdated, old and need of an make over. With the hotel brand you expect much more, especially for the price!

The hotel pool was decent, the jacuzzi was COLD! So disappointed. The workout center was normal I guess. Full of aerobic machines and a few Dumbbells. There wasn't much room to use the free weight equipment. The steam room had to be the best part!

The customer service was good. I don't have any complaints with them at all. There was self parking for $15, and $20 for valet.

All in all, for the price and the brand name of a Hyatt this does not meet their stands and is far from it. I would not recommend this place unless you had to stay here.

16/02/15 | Link | Rating: 2.0
87. Justin D.
The room wasn't that great, put the service and view was excellent. From the valet to the desk to the guy who pushed the cart to our room and unloaded our stuff, everyone was cordial and polite engaging in pleasant conversation.

The view of the river is amazing from the upper floors. The bad part is the amazement stops there.  The room we booked was a king suite. At first glance it was nice and the view, wow what a view.  But then being in the room for awhile we started noticing little things.

Bathroom sink has one of those faucets that aren't long enough so you hit your hands against the back of the sink if your washing your hands or rinsing a razor off while shaving. I personally think that is annoying.

Bed was a king and it did have 6 comfy pillows but they weren't king bed pillows; small lack luster pillows. Maybe six little kids could sleep side by side or something. I want a pillow I can sink into and not worry about rolling over and needing another pillow cause I just fell off the one I was on. The comforter was about non existent; it's about as thick as the sheets.

The decorator should be fired. There was a desk and a dresser but it was obvious they didn't match and they were right next to each other. In total between the night stand, desk, and dresser there are 3 different color woods.  The three lamps, all different. Getting beyond the colors, the furniture was roughed up. Dings and scratches all over.  Maybe it's a room for ruckus type parties. Personally it reminded me of my first apartment away from home with a room pieced together from GoodWill, Salvation Army and anything else people where giving away.

All that said, I'd stay here again, but only if I was able to ensure a high floor and that it faced the river. It was worth the price just to sit and watch the 5 bridges easily seen from windows that stretched from floor to ceiling. Beautiful view, ugly room. I'd rather stare outside anyways.

11/04/15 | Link | Rating: 3.0
88. Christine L.
I'm not sure why other people hated on this place. I enjoyed it because ..

- it's clean and large
- nice valet guys out front that will take care of you
- has a good selection of dining options in the hotel
- you can walk to Jacksonville landing for more food and entertainment options
- get a room that faces the river for a great view
- is well priced
- rooms are clean and were more spacious than I expected

16/04/15 | Link | Rating: 5.0