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Crowne Plaza Key West La Concha in Key West, FL

Crowne Plaza Key West La Concha in Key West, FL

Specialties

Situated in the heart of Old Key West, the Crowne Plaza Key West - La Concha is a beautiful and historic hotel with a refreshing blend of vintage charm and modern luxury. Our legendary hotel offers beautifully-decorated and richly-appointed guestrooms and suites that surround you in classic elegance and over 80 decades of Key West history. Relax or get inspired in sophisticated Key West accommodations where Tennessee Williams finished a Street Car Named Desire and Ernest Hemingway began penning To Have And Have Not. Experience Key West's most celebrated accommodations and enjoy history, warmth and comfort right on Duval Street.

 

Company Info:

Rating: 3.00

Address: 430 Duval St, Key West, FL, 33040
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

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Comments (85):

1. Shawn B.
Just stayed @ this hotel over the weekend for our first visit to Key West. Hotel was very clean, affordable ($176 per night with all taxes/fees), and has a GREAT location. The location is what mostly sold us on this hotel in addition to past experiences at other Crowne Plaza hotels. To me, this hotel's location can't be beat in Key West. It's really the only nice hotel that's on Duval Street that we saw. Almost everything is within walking distance and for the things that aren't there are plenty of places close by to rent battery powered golf cart type cars, mopeds, bicycles, etc. The only thing we didn't like about the hotel was the size of some of their rooms. We reserved two separate rooms at the same rate. Both rooms were in the same class but one was much larger and included a fridge. Besides that both rooms were equally equipped. Would definitely stay here again and probably wouldn't consider another hotel in Key West unless we got a killer deal @ the Hyatt.

29/09/08 | Link | Rating: 4.0
2. Leslee H.
We are from Austin, TX  but we just had our destination wedding at La Concha on July 9, 2011. We had a fantastic room, a fantastic rate, and fantastic wedding all in this historic hotel. (Even a couple of ghosty things too). Jaime handled the rooms and did a fabulous job with getting us and 70 out of town guests situated. Kerry handled the event planning which was absolutely flawless. He did everything we ask and more. The wedding site and reception room were perfect. The food was excellent. The manager of the hotel even stopped in to say hello and to thank us for having our wedding there. Wow! I was impressed by this. We wee married on the roof, which is the perfect place for an evening wedding. The sunset cooperated and the wedding and reception went off without a hitch. Thank you to La Concha for making our wedding day an experience to remember. We will see you next year for our anniversary. Already making the plans...

16/07/11 | Link | Rating: 5.0
3. Paul S.
Great location clean rooms, nice pool and lobby. Noise level from the street is nearly unbearable. In the 3 nights i stayed here, i got maybe 3 hours of undisturbed sleep each night. The windows and or outside walls are very thin and all I could hear all night long were drunk people screaming on Duval street until about 4 am every night. I got upgraded to a 2nd floor balcony room facing duval street. If I do ever come back, I will request a room facing the parking lot. The view from the balcony is nice but, getting a night of undisturbed sleep would have been nicer. All in all the hotel was nice only issue was noise from the street

18/03/12 | Link | Rating: 4.0
4. Dan K.
This is an elegant, older building right on Duval St, beautifully restored. The room was comfortable and clean. A great place for an overnight stay on my first visit to Key West.

08/11/10 | Link | Rating: 4.0
5. Lance B.
NO AIR CONDITIONING.    ENOUGH SAID!!      Horrible hotel

10/07/12 | Link | Rating: 1.0
6. Russell H.
A prime example of location not being everything, as it means nothing if in-room comfort is nonexistent. I understand this is an old, but renovated, hotel, but the toilet is loud and cannot handle anything more than urine.
On our arrival, the A/C was dripping onto the floor, soaking the carpet between the sleeping area and the doorway, right in front of the tiniest closet I have ever seen in a hotel. The second time we had a plumbing issue, the night clerk was surprised we were still in the room as she had noted a room change was needed.

On completing check-in, the desk clerk directed us to the elevator at the opposite corner of the hotel to get to the 4th floor. The elevator door barely had room for a suitcase to squeeze through. To get to our room from the elevator, we had to negotiate an unlit stairway of 8 steps, dragging our bags along the way.

Parking is $20/night, an in-room refrigerator is another $25/night.

As a Priority Club member, my stays at Crowne Plazas are usually outstanding. This stay was on a floor designated by signage as Priority Club level. I expected much more, but got less.

Definitely not returning, nor recommending to friends.

28/07/11 | Link | Rating: 1.0
7. J L.
The hotel is walking distance to everything.  Staff are very friendly.  Breakfast buffet doesn't have a lot of choices.  It cost $18.  The room is kind of small.  When I checked in the room, I saw a pair of ear plugs on the bed.  Gosh!  This was a bad sign.  Even my room was on 4/F facing to the street, I could still hear people screaming from the street 4 am in the morning.   The wall is paper thin.  I could hear people using the bathroom in the middle of the night.  The parking lot is kind of small.  If you come back late, you may not have a parking spot.  We paid about $330 a night here.  It's spring break.  What can we complain?

23/03/11 | Link | Rating: 3.0
8. Kelly R.
The most dangerous hotel pool in Florida. This pool is a slippery accident waiting to happen over and over again. This pool was built with a certain tile around it that the weekend we stayed  there, we witnessed a number of people slip and fall on their ass. The pool itself is also much to shallow with sneaky first step around it. The hotel is nice but dated. The great point is that this hotel is centrally located. If you're a pool person looking to lounge and hang out by a hotel pool on your next vacation, pick another hotel. Why risk cracking your head open. Something for Crown Plaza to consider.

03/11/10 | Link | Rating: 2.0
9. Tara E.
DO NOT VALET YOUR CAR!!! when i stayed here, i left with a busted back taillight and bumper. a guest incident reort was filled out, police came and created a report, photos taken, BUT the valet's insurance DECLINED the CLAIM!!! they were horrible. The hotel manager will not return my calls, and i will be taking them to small claims court. worst hotel to go to. i will NEVER stay there again, and i want everyone to be warned!! customer service is the worst.

15/10/12 | Link | Rating: 1.0
10. Suzanne D.
We were married here June 9th...the happiest day of my life. The wedding and reception were on the roof. As with planning any event, there were hiccups. However, Jamie Thigpen made everything perfect. She kept me so calm and took care of everything, from taking me to get my nails done to decorating the room! The food was delicious and everyone raved about it. The remodeled rooms look great and all of our guess were satisfied with their rooms.  I highly suggest La Concha for your next Key West adventure. I cannot wait to go back and make more memories. Thank you for making our day so special!!

17/06/12 | Link | Rating: 5.0
11. Amanda B.
The husband and I chose this hotel based on its location and that fact that he had hotel points we could use for free nights.  Honestly, we were not expecting much, but we were pleasantly surprised to find that this hotel was wonderful.  The rooms are small, but how much time are you going to spend in your hotel in Key West??  Room was quite clean, linens were lovely and the entire staff was extremely accommodating.  Parking is in back of the hotel and they also let you park mopeds if you have rented them.  

We thoroughly enjoyed our stay at this hotel and are looking forward to returning soon!

18/12/08 | Link | Rating: 4.0
12. Russell P.
I would like to share this with all you would be travelers that may want to enjoy getting ripped off at the CROWNE PLAZA KEY WEST.

My friends and I dined in at the restaurant while on vacation to enjoy the steamed platter on 12-14-2011. At this time the servers name is Scott and his employee number is 38 I am assuming.  We had a great time enjoying our food and great conversation. At the end of our meal Scott brings me my check. it was almost $200.00. I asked why and this needs to be corrected. Scott refused. On my stupidity I signed my name and placed a line through the tip and total and wrong dispute.... the next day I went to the hotel and spoke to the Food & Beverage Director. (What a joke I might add) Scott fraudulently signed my name on a receipt and gave a tip of over $42.00 which was not given by me. Scott also charged me more then what I had during my visit. My bill should have been around $60.00-$65.00. Scott charged me $188.55 plus a $42.00 tip. UNAUTHORIZED. I have sent 4 emails starting on 12-15-2011 to the General Manager, Food & Beverage Director, and Front office Manager. No response as of today. (Like I said,  They are a joke)..... I have called the BBB and Corporate office about this issue as well...

22/12/11 | Link | Rating: 1.0
13. Alex L.
A hotel not without its faults (the walls are mighty thin and it's definitely 'worn' in places), but the La Concha is a Key West landmark right in the heart of Duval Street and that makes any shortcomings worth overlooking.  The rooftop bar is great for watching the sunset and a Starbucks downstairs doesn't hurt either.

14/09/11 | Link | Rating: 4.0
14. Genevieve B.
This was my sister and I's first time to Key West, and it was our birthday, so we decided to splurge on the La Concha. It's location is perfect for those interested in the party life of Duval Street. If I'd known better, I would have chosen a place on the quieter side of the island, near the beach access points. Overall pleasant stay. Room was comfortable and clean. The only issue was that occasionally a sewage smell would come from the bathroom. If you kept the bathroom door closed, it would not permeate the rest of the hotel room. Also the pool was closed at sunset, which was kind of ridiculous to me, since even in the low season it's freaking hot out! My sis and I sneaked a swim in anyway. Nice except for the very rough surface on the pool floor, which hurt my feet a bit.

Though I enjoyed my stay, especially after camping for two nights on Long Key, I don't think I would return here. While visiting I saw a lot of beautiful bed and breakfasts, that have parking and pools and are still close to Duval Street, all of which I would try before coming back to the Crowne Plaza, especially since I feel that I did pay a little too much for it.

25/10/10 | Link | Rating: 3.0
15. Sarah D.
This is a truly beautiful, historic hotel. It has a great vibe and is located close to everything right on Duval Street. Parking at the hotel is only $20 and includes in and out privileges. The rooms are clean and beautiful. They are furnished with antiques so they stay more with the character of the architecture. You can also stay in the room Hemingway used to stay in which is kind of fun if you are a big lit nerd :) The one downside is that the place is supposedly haunted. I didn't have any issues but I was a little creeped out trying to get to sleep.

18/11/09 | Link | Rating: 4.0
16. M M.
The hotel it self is average for being newly remodeled.  The rooms are small unless you get a suite with a living room area.  The views are not that great unless you are on the top of the roof know as the roof top.

The staff of the hotel is atrocious.  They are not friendly or accommodating in any way, shape, or form.

The bar and staff were excellent and so was the Starbucks located inside of the hotel on Duval Street.

The location of the Crown Plaza cannot be touched though.  It is located in the heart of Key West on Duval Street.  Mixed feeling about this place.

30/01/11 | Link | Rating: 2.0
17. Mark C.
A really nice Hotel all around, I definitely recommend it for an adult vacation.  The location is key for this one, but there are plenty of amenities like a nice courtyard with pool and a terrific rooftop Bar.  The only thing I wish this hotel is really lacking is a Hot Tub on the roof pool deck as that would be really nice for those windy Key West days (there is a perfect space for it already).  We were treated very good, have now stayed here twice.  Very happy this is part of IHG offerings.

31/03/13 | Link | Rating: 4.0
18. Michael D.
Some friends and I stayed here recently while in town, free of charge courtesy of some Hilton HHonors points...

Our check-in process was seamless and the staff was very friendly and helpful. We were figuring since the room was free they would put us in the smallest/oldest room, but we actually got one of the largest ones to our surprise.

Overall the our stay was very good and about just as we expected. There was nothing bad about our experience here.

Some of the pros of the hotel are that there is a Starbucks in the lobby, the outdoor pool with a bar next to it, and the roof deck (which also has a bar.) Since the hotel is the tallest building in Key West many people gather on the roof deck to watch the sunset...the views are amazing! My only suggestion is if you want to watch the sunset arrive early as many others do the same. Overall the staff was also very helpful, including the bartenders.

The hotel is also located in the central area of Duval St., which is very convenient!

The hotel restaurant (Jack's Seafood Shack) had decent food overall.

The only cons I would say were:
The pool is on the smaller side and can get crowded at times.
The roof deck is the same way.
Since it is an older hotel the rooms & elevators are on the smaller side.
Hotel restaurant has usual higher-than-average prices (but I suppose this is to be expected.)

Overall the stay was what we expected, and I would definitely consider staying here again on a subsequent visit.

18/05/11 | Link | Rating: 3.0
19. Lindsey F.
Best View in Key West!
When visiting a town that prides itself on 'sunset celebrations', I naturally had to seek out the best spot to properly watch the sun go down with cocktails in hand. My mother and I beelined it to straight to the top just in time to enjoy a gorgeous 360 view of Key West. With the Gulf of Mexico on one side of building and mighty Atlantic Ocean on the other, we took in the live music, sailboats drifting across the sea and some stiff martinis with smiles on our faces. The scene is a little more polished than the Duval craziness below which was welcomed .  Bathrooms were very clean and bartenders were friendly. Loved the little window you can put an order in without missing any time outside. Although we didn't stay in this historic hotel, we just loved it's old classic charm.  Def don't miss out on this gem. A great place to start your evening with spectacular sunset views!

08/01/12 | Link | Rating: 4.0
20. Jessica P.
Stayed here for 1 night while in KW for a business trip.  The hotel is nice but you are paying a premium for the proximity to Duval st.  With that said, the hotel gets a 4 for location. However the rest of the hotel is cramped since it doesn't sit on a lot of property downtown.  I'm sure my experience would have been a 4 star review if I was here for a little longer and had time to lounge by their pool. :)   They do offer a federal employee rate but they go quickly since there is a disproportionately large number of military offices in Key West.

15/05/12 | Link | Rating: 3.0
21. Tom W.
I was recently in South Florida with my beau and we decided to go to Key West and enjoy the relaxed island lifestyle.  It was a long, tiring and slow drive from Miami to Key West, not because of the distance so much, but when I-95 turns into US1 and starts through the Keys, the road goes to a 2-lane, 45 MPH endurance test.  And, word of caution....watch out for Policemen about every 50 feet if you even think about breaking the speed limits!

Arriving in Key West, the reward for your patience is The Crowne Plaza La Concha.  Valet parking with a self-parking lot just beyond and a beautiful, open lobby filled with palm trees and island shutters.  Exactly what you expect, but maybe a bit more luxurious.  Check in was smooth and we were upgraded to a Junior Suite - a standard room with an additional seating area.  Staff was cordial and the location - on Duval Street - could not be more central if your goal is to party with the Parrotheads.  Fortunately, the rooms are well sound-proofed and I did not have to spend the evening pretending to enjoy that.

My only complaint with the hotel - and with Key West - is that we went there to enjoy the beach and relax.  When we checked in, we asked the front desk clerk to direct us to the beach.  He said it was "just down the street."  We asked if we could walk and he said, "of course".  It was 6 PM and we left the hotel to walk....and walk and walk....about 2 miles, through beautiful homes, then down abanonned streets then past a Marine base....until we got to pay $7.00 to enter the beach at 7 PM, and find out that the beach closed shortly thereafter.  We walked all that way and decided to see the beach at least....rocky, filled with coral and not too much beach.

SO, summary:  Great hotel, great location for party-loving, Jimmy Buffet-singing, rum-runner drinking, cigar-smoking party animals.  Key West is, however, not an ideal location for beach going older folk.

IF you go to Key West, this is a great place to stay.  But decide if you really want to make that trip.

09/09/10 | Link | Rating: 4.0
22. Jim R.
Classic iconic hotel right in the middle of all the action at the center of Duval street. About what you would expect from a vintage property, smaller room with updated furnishings and fixtures, friendly, helpful staff at the front desk and a central location.

17/04/11 | Link | Rating: 3.0
23. Cathy R.
Wow! Can't believe no one has reviewed this historic hotel! We got what we felt was a decent room rate ($162) in September. Don't know what the rates are in peak seasons, but you can't beat the location. Right on Duval; we even had a street view from our room (no balcony, though; guess that would be a little risky in Key West!).

The nicest surprise was the outdoor pool and bar on the second floor. Small, but nicely landscaped and attended.

Parking (a lot behind the hotel) is not inexpensive ($20) but at least it's there. Beautiful interior; built in the 1920s and has adjoining restaurant that serves breakfast, lunch & dinner.  

Oh yeah, they have a rooftop bar that is a great place to watch the sunset, but they don't maximize its potential. Indoor bar might be nice, but outdoor area is kind of neglected on decor, etc.

21/09/08 | Link | Rating: 4.0
24. Diane C.
We  love Key West and when we found La Concha we were so thrilled!  Smack dab in the middle of all of the action, we are able to enjoy the Duval crawl and then just head back to our room for a quick recharge!  The hotel  has a great history with Hemingway being one of their guests.  We also love Jack's Seafood Shack...I had the Cuban Sandwich...too die for!!  A big bonus is having a Starbucks right on the property!  We loved having a drink from The Top and watching a beautiful sunset!  Wow!! We will recommend this hotel to everyone and be back very very soon!!!
P.S..Did I mention the lobby is gorgeous and the staff is very friendly!!

21/12/11 | Link | Rating: 5.0
25. Julie G.
Came up to the rooftop bar to watch the sun set.  The bar was so packed that there wasn't even a point in attempting to get a beverage because we would have missed the sun set.  Also, it was really over crowded, so it probably makes sense to get here an hour or more before the sun is beginning to set in order to secure a good spot.  I'm 5'7 so I could still see over people, but I felt bad for the 5'2 ladies who probably couldn't see anything once the sun started to drop.  Great view though and I did get lots of gorgeous pics thanks to my 6'3 boyfriend.

18/06/12 | Link | Rating: 3.0
26. Karin D.
Stayed here for two nights while on a business trip.

1. The best part of this hotel is the customer service. I told the concierge I was looking for a spa to get a massage, she told me she would see what she could do because my request was last minute on a Sunday. She called me on my cell phone to keep me updated on her efforts and found a masseuse to come to my room! Couldn't have been happier!  

2.  Great location right on Duval street, with a Starbucks (The Southernmost Starbucks in the Continental US no less!) downstairs and a great rooftop deck and bar with 360 views of Key West.

3.  Ordered room service once from the downstairs restaurant Jack's Seafood, got the fish and chips which weren't very good but I at the time I was just content to not have to leave my room for dinner in the chaos of Duval street during football playoffs.

4.  The rooms are nice, with free wifi.  The downside is no heat in the rooms (I was there in January and it was chilly and windy out).

24/01/11 | Link | Rating: 4.0
27. Pete C.
We stayed the mandatory 4 nights over New years and were mostly disappointed.  Here is why:

Hotel is not keeping up with maintenance.  We had to call four times for maintenance to fix something that was broken.  
Overpriced.  My brother in law booked this place but we did some checking on comparible places and this one was 50% higher than most.
Staff not friendly.  Exception was the concierge Frank who was great.
Room not what we expected.  Booked a suite for 2 couples.  Room had one bed and a small pull out couch with a screen in between.  This is not a suite.

Good things:
Location.  
Parking on site.
Roof top observatory+ bar.  Starbucks in lobby.

Bottom line:  Do some research and you will find a better deal.

07/01/13 | Link | Rating: 2.0
28. Rob D.
Great location, it doesn't get any better than this IMHO. Friendly service, but not exactly the best. When we got back to the room from walking around town a bit, the towels we left in the shower stall to be replaced were still there, and we had to call the front desk for clean towels. The room was incredibly small and there was NO room to put our clothes away. One tiny closet, a small night table with three drawers(one of them being used to house the safe), and an entertainment center that had a wine refrigerator on one side with some empty space on the other was ALL we had to put anything. The rest of the room was taken up by the king bed, a full size couch, two useless small tables on both sides of the couch with fake drawers, and a round table on the other side of the bed. The bathroom was tiny and it wasn't even a full bathroom, just a shower stall. The 5th floor street side rooms are noisy, but not terribly bad after having a few mojitos. The walls are thin, so you'll hear your neighbors and they'll hear you too. Oh and the toilettes when flushed, are crazy loud! Not just you own either, your neighbors as well.

The Top(roof top bar)...yes it may be a nice place to watch the sunset and have a cocktail, but it's open to the public. So guests are not only screwed during this time period trying to go up or down on what could be the slowest elevators in Florida, but the guests risk having complete strangers roaming around the hotel floors because ANYONE can just walk in the place. That's not all unfortunately. The Starbucks also has a door next to the elevators providing easy unsecured access to the rooms.

The pool shouldn't even be called a pool. It's super small, and just big enough to cool off from laying out. You're NOT doing laps here people. Another yelper mentioned a pool bar, and I don't quite get that, because my idea of a pool bar is a bar that people can sit at while sitting at the bar, so don't expect that here. The ground tiles surrounding the pool are slippery when wet, so beware and be careful when getting up to order a drink at the pool. Yes, there is no one taking drink orders or food orders while you chill at the pool.

Valet parking is a must, and I really hate that! You pay $20 a day to park your car in an unsecured lot in the back. Again, ANYONE can just walk back there and break into your car.

The lack of security really bothers me. I tend to travel with a lot of camera equipment too big to fit in a safe, and way to valuable to leave with the front desk or whatever. There's zero cameras on the floors, or by the elevator on the first floor, or by the stairs. Epic fail in my book!

20/05/12 | Link | Rating: 1.0
29. Eve C.
I had the pleasure of staying at the La Concha on my most recent work-related trip to Key West.  The location cannot be beat!  This place is situated right smack-dab in the middle of the Duval Street action.  There's a handy-dandy driveway right off Duval if you're coming by car.  There's also a large parking lot in the back for you to stow your vehicle during your stay (for a $20/night charge, that is).

The rooms, while not huge, are well-appointed, with all the luxury you would expect from a Crowne Plaza-owned establishment.  My room had 2 plush, cushy beds, with tons of pillows, a huge flat-panel tv, and a recently-remodeled bathroom with tons of black tile.  All in all, very stylish.

While I didn't have a chance to enjoy it myself, the pool area was very chill-looking.  Tons of loungers and a brick-enlaid deck.

While prices surely match the surroundings, and the Crowne Plaza name, in the off-season, they are quite reasonable.  I don't know what it runs in season, but I'd bet it will cost you a pretty penny to stay here in the winter.

The staff was incredibly friendly and helpful, and definitely made my stay all the better.  I can only hope that my office will put me up here again on my future trips to Key West!

13/08/09 | Link | Rating: 4.0
30. Doug A.
Great location on Duval.  Great valet parking.  Great decor.  Nice big room with nice features.  Other than that, everything was lacking.  I hate paying top dollar for a hotel and not have coffee in the room.  The Starbucks around the corner had a huge line.  A couple coffee shops nearby got me through.  The sink dripped, the internet was HORRIBLE...no connection the entire week!, and the valet service gave us someone else's keys when we left...thank God we noticed it before ending up in Miami.  The restaurant (Jack's) sucked big time.  The buffet setup was really horrible.  Our waitress gave it to us free of charge...nice.  Nobody at the front desk asked (or cared) how our stay was.

01/01/13 | Link | Rating: 3.0
31. Jeremy A.
We held our Wedding reception at the crowne plaza La Concha on the top bar. It was a wonderful view and a very awesome evening.

Jennifer in the events department was super helpful and made our planning hassle-free along with making sure everything was just right on our special day.

The bar up top is worth checking out with a great view even if you dont stay at the hotel which I am sure is real nice!

09/06/10 | Link | Rating: 5.0
32. Rory J.
Don't stay here right now. Hotel is in shambles! Lots of construction going on and yet the rate is still high! Got a room that had lots of water leaking from ceiling around air vent and I'm talking about a hell of a lot more than just condensation! Got switched to another room. It didn't leak, but the damage caused from a previous leak was evident and drywall had never been repaired. Cold water handle pops off when you try to use it. None of the toilets flush well in either of the two rooms. Sugar ants were crawling around the room and we never had food sitting out in the room. Bellman gave us a hard time at check in because we wanted to leave our bicycles by the side entrance while we checked in to our rooms. And they were not blocking anyone's way or even close! But a car sitting there for 10-20 minutes while someone checks in is fine! Pool is small and not heated. No hot tub. No gym. Not yet anyway. Maybe they're building one where all the construction is going on. It's not on the beach, but there are some beaches within bicycling distance. It is right on Duval St though in the heart of everything. Bicycle, scooter, and electric cart rental is close by.

01/12/13 | Link | Rating: 1.0
33. Mary H.
Worst lodging experience ever.  Room was so small we couldn't both walk around at the same time.  Bathroom so small toilet was between the sink and the shower which were about 30 inches apart. No exhaust fan in bathroom.  No space in bathroom for bath mat, because door to bathroom would not slide over it, just bunched it up.  Shower flooded floor of bathroom and room every time shower was used.  No dressers at all in the room.  No place to put second and third suitcases and other items.  No safe.  Had to carry all valuables all the time.  Housekeeping was a nightmare.  Always had to call to have room made up, like 2:00 in afternoon still not done.  Arrived Wed., got coupons for free breakfasts on Sat. afternoon.  Major construction, so no lobby. Had to enter/exit through Starbucks, if walking a good block out of the way wasn't appreciated.  Elevators extremely small, only 2, and not always both in service.  Would never recommend the LaConcha to anyone.

08/12/13 | Link | Rating: 1.0
34. Eric M.
I would definitely recommend La Concha.  The location is perfect, right in the middle of Duval St.  You can easily walk everywhere on that side of the island.  The rooms are small but clean and nicely updated.  Very comfy beds.  The view from The Top is the best in Key West (highest point) and makes for great sunset cocktails.  
The historical feel of the place is very cool, particularly after you've done the local ghost tour and heard how the many of the former La Concha guests never fully checked out :)
I would stay there again.

02/05/12 | Link | Rating: 4.0
35. Jeff H.
Plenty of places in the area - They never serviced our room - the bathroom celling had mold growing.  The front desk staffer took a personal phone call while checking in to the hotel.  Oh well - many other places near by

14/06/13 | Link | Rating: 2.0
36. Kevin V.
This is my first time staying at this hotel.  It is a nice, historic hotel in a perfect location.  Duval Street is known as the party street - and there are many bars stumbling distance from this hotel.  The rooms are nicely decorated, and the beds are comfortable.  I can't give it more than 3 stars though due to its' lack of service.  People at the front desk act like they are doing you a favor by saying "hello".  I went to the front desk numerous times, and every person was the same.  Not a Crowne Plaza (or IHG) standard, to say the least.  What I found interesting is I had been talking to one of the Managers via Email weeks before arriving, but he had no idea what I looked like in person - so I approached to front desk one morning to ask for someone...guess what, it was him giving the same sub-par service as everyone else.  I guess the rest have learned from the top.

Overall, I would stay there again...only because of the location and room.  But, if the service were to be the same - I would have not other choice but file a complaint with IHG.

22/06/12 | Link | Rating: 3.0
37. Ev P.
For a hotel on Duval Street, it's acceptable. Although front desk is useless. I had better front desk service at Fairfield Inn. Our room is pretty small, we are facing Duval St. I believe the rooms facing the pool are bigger. The pool is nice, if it were clean. Since we got here, it's been in desperate need of a serious cleaning! Film on top from people's sunscreen and white crap floating inside the water. I don't know what it is not do I want to know. Gym is small too but it at least has free weights. But I will say the best this hotel has to offer, other than location, is the housekeeper. Very clean. Tipping her well because it seems she's the only one that cares about her job.

29/07/13 | Link | Rating: 2.0
38. Katie M.
You know what they say...location, location, location. And La Concha has just that! Located right on Duval, you really can't get any better location than this.

I stayed here for the first time this past weekend and really enjoyed my stay. The employees were extremely nice and helpful. The lobby area is gorgeous and has a homey, upscale living room feel. The whole hotel is very nice, clean and nicely decorated without being too over the top.

They recently renovated the rooms, which I was so grateful for. When first looking at the room photos online I thought they looked outdated, but then they switched them out with photos of their new rooms and I couldn't wait to see them. We stayed in a standard king room. The furnishings and decorations were beautiful. Everything from the lamps to the wallpaper, I loved. Everything was very tasteful and classy. And they even had a nice couch in the room.

The only problem with the room was that it was too small! There is literally only a foot of space between the TV cabinet and the bed, making it difficult to move around. And the cabinet has two doors and houses the mini-fridge. You can't open the doors all the way! There were also no drawers to put clothes or belongings. The nightstands had no drawers. There were two other table ends at both sides of the couch, but they had faux drawers. This didn't bother me too much since we mostly live out of our bags on vacation anyway, but I think this would bother someone who was staying for a long period of time.

The bathroom was also rather small. The shower was nice and roomy, but was shower only, no bathtub. Again, I didn't personally mind this, but just something to note if you want a soak on your vaca.

I'm not sure what the other rooms are like inside, but I blame the smallness on the age of the building (it was built in the 1920s).

Loved the plantation shutter on the windows, but would have loved to have been able to open the windows to look out onto the street more. Plus the windows were really dirty.

We hung out in the pool area both days. It's not a huge area, but we enjoyed it. The weather was grey and cloudy so not a lot of people were around. The pool area could definitely use some attention. The tile needs to be re-surfaced and the pool needs to have a deep cleaning. It wasn't gross or anything, but our friend who works on pools noticed some problems that the average person probably wouldn't notice. Also, we really wished there was a hot tub! Seems like they could easily put one in somewhere.

One thing we were so excited about was the famous rooftop bar. It's supposed to be the best view of the sunset in Key West. Unfortunately, we never saw sunset because of the crappy weather, but we did try to visit the bar twice. Both times the bar wasn't open. The view is impressive though and I could see where it would be fun.

The only other problems I had were small...the wifi seemed to be wonky on my iPhone...not sure if it was them or my iPhone. Also, the elevators weren't working a few times during our stay, causing us to seek alternate routes down to the lobby.

Despite those few problems, we did really enjoy our stay. The overall look, feel and location of the hotel outweighed all the problems we had. If you want to stay somewhere nice, but don't plan on spending a lot of time in your room, I'd definitely reccommend this hotel.

25/06/12 | Link | Rating: 4.0
39. Jameson D.
It all started with the night before check-in when I received the email that confirmed one of the three nights I had originally booked. I called the front desk and the girl working there informed me that my reservation only showed the first night but she would go ahead and take care of the situation. When we went to check in check in next afternoon the extended reservation could not be found. I had a confirmation email from my original booking but it was from a month prior and my phone emails don't go back that far. The girl at the front desk informed me that if I could prove that I previously had a reservation that she would take care of me (but not until then). I would; however, have to use the computer in the business center and would have to pay for it. After I pulled up the reservation and brought it to her she did me the favor of extending the booking. No apology, no nothing. When I spoke to the manager I received the same brain dead look that the front desk girl had given me. "Gee that's too bad".

At every other turn the hotel proceeded to disappoint. The carpeted floors in the room were damp (shower has been leaking for some time and no one has repaired it). At least the wet floors distracted us from the blood stains on the sheets... Seriously. We did bump into one of the maintenance guys by chance in the elevator and told him about the leak. He then asked for our room number and said he could take care of it- but then told us that we would have to talk to the front desk and he would repair it (why did you ask for our room number then and why the extra step for the customer. It then made sense when we saw "Cisco" the maintenance man outside smoking a cigarette a minute later- he had other priorities. Other minor annoyances such as empty water jugs at the lobby "courtesy" station, empty towel racks by the pool (why bother to refill it) and a concierge that works banker's hours. My girlfriend asked for directions to Fort Zachery- the brain dead kid at the front desk handed her a map without looking up at her and said "you can find it on here". He then proceeded to tell her the wrong direction to walk to the ATM.

After we asked an employee some questions we found out why we have had such a poor experience: the hotel's management company (Remington Hospitality Services) pays less than most hotels on the island and therefor has very high turnover. The staff member explained that the training was very poor and turnover was high. Not a great combination for a hospitality business! They also operate The Pier House which they recently bought out. The Pier House had great staff and a great reputation. Unfortunately they fired everyone when they bought the place and offered to hire them back minus previous benefits and at a lower wage. For your reference, I have a link that shows the other properties this company manages throughout the country... I'll be sure to avoid all of these. remingtonhospitalityserv…

In conclusion, I would advise staying at the following hotel companies' properties- we have always had great experiences at their locations at a great price:   historickeywestinns.com

If you enjoy bloody sheets and a staff of poorly trained, poorly vetted newbies La Concha is right for you!

20/07/13 | Link | Rating: 1.0
40. Beth M.
I recently stayed here for a bachelorette party and it was more than accommodating for our large group of rambunctious ladies! It's in such a great location right in the middle of the hoppin' Duval Street. Rooms were very clean and spacious. Loved the pool and pool bar! A big plus is the Starbucks that's basically in first floor of the hotel, which was soo needed after a night out :)

Beth's Tip: Try to get up early to grab those pool loungers!

01/08/11 | Link | Rating: 4.0
41. Jesse P.
This is the second time I've stayed at the La Concha while on business.  There are some pros and cons to this place that you might want to know about.

Pros:
Location - Since it's right on Duval street, there are a number of shops, bars, and restaurants to visit in your free time.  The only Starbucks in Key West is adjoined to the hotel so as a business traveler it's a big plus to have easy access to a good cup of coffee in the morning.

Facility - The building itself is nice looking, especially the lobby area.

Parking - They have on-site parking for a reasonable cost.

Cost - I found the cost to be quite reasonable given the location and facility.

Free WiFi

Cons:
Location - If you're a business traveler, the noisy vacationers may be bothersome.  There were three guys staying in the room next to me and every night at about 3 in the morning they'd be banging around in there as they crawl back from one of the nearby bars.

Maintenance - It took 45 minutes to get access to my room when I arrived because they had to reprogram the lock on my door.  The drain in my shower was clogged with hair.  Both of these things should be addressed through routine scheduled maintenance before a guest has an issue with them.

Workout room - There is none.  They got rid of the one they used to have.  They say they have an agreement with a nearby gym so that guests can go there for free, but when you actually try to taken them up on the offer the gym turns you away.

12/12/12 | Link | Rating: 3.0
42. Frank S.
We were considering staying but had a question for the manager before checking in. Was directed to a person by the name of David Cain instead. Big mistake. Rude, obnoxious, self-important and just nasty. Would only tell us how busy he was. No idea why he even came out to meet us.
I would never stay in a place that had such total disregard for their potential customers!

19/07/12 | Link | Rating: 1.0
43. Mario F.
We had a few problems with the A/C but the staff was super friendly and quickly got us another room. The hotel is awesome, they have some pretty good food, and a Starbucks in the lobby...

27/11/13 | Link | Rating: 4.0
44. Cathleen S.
Great Location.  Ok hotel.  Nothing about this place stands out.

Rooms - Clean and tastefully decorated, but pretty small. Small closet, not much storage space to put your things away, so you will be living out of your suitcase if you stay more than a few days.

Staff - friendly, but not always as helpful as they could be.  We had issues with our room being cleaned during our stay.

I've stayed at other hotels in Key West for about the same price per evening and had a better experience, but, you cannot beat the location here.  it is in the heart of everything smack on Duval St.

$25 parking fee per night - all the hotels in the area do it, but it adds up if you stay a week, and considering the location, you barely need to take your car out of the lot while you are there.

26/09/12 | Link | Rating: 3.0
45. Kim P.
We just got back 6 days ago from our stay here and while this is a beautiful hotel, location is perfect, the rooms are comfy and lovely, my disappointment would be this.....the first day we arrived, just hours of arriving they started their process of remodeling. A little "heads up" would have been nice. My husband said that he wouldn't have stayed here had we known they were doing all the remodeling. I suspect that's why we never knew about it. We just feel the price we paid (over $200/night) wasn't worth it this time. Putting up temporary walls, temporary limited access to our wings elevators, temporary access through the doors by our wing. When they put the signs up of what times the access wouldn't be available, it would have been helpful if they kept to those times. I understand things take longer than originally anticipated but we're talking hours?? When we had an emergency potty call and trying to get into the hotel but all the entries we were expecting to be open weren't, it caused for panic and frustration!!!!

While I still love this hotel and can't wait to see the finished product on our next trip back, I think we should have stayed somewhere else this time.

12/10/13 | Link | Rating: 3.0
46. Edward S.
My stay at the La Concha was okay. The best amenity of this hotel was the location, you cannot beat it. The complimentary breakfast was great, even though the staff there wasn't the best.

The worst amenity of this hotel was housekeeping, and the overall quality of the rooms. For instance, we arrive at the hotel greeted by a friendly staff only to get to our room which had this fish odor the entire time and the toilet did not function properly. The front desk offered to change our room but the second room still had toilet problems. Now the housekeeping was a serious problem. My friend spilled a drink on her bed, when we came back from a day trip house keeping had come but did not change our sheets because the stain was still there. The next day the same sheets were still there; and nothing was wiped down.

The hotel was under construction when I was there, but that did not bother me. Hopefully after completing construction they will fix the plumbing, and housekeeping. Overall, I think if I was to visit Key West again, I would chose a different lodging, and forgo the great location.

04/01/14 | Link | Rating: 3.0
47. Michael R.
I've never stayed here, however, this is probably the best place to grab a Key West Lemonade and watch the sunset.

We have come here quite a few times. Zach, the bartender, is a friendly guy. He has a copy of the magazine he came out in when he invented the 'Key West Lemonade' drink. A local celebrity.

Aside from the cocktails the sunset is breathtaking. We have come here many many afternoons to watch the sun go down. Its very relaxing. Sometimes there is a band playing soft music.

After the sun goes down though, is the best time to be on Duval Street in my opinion.

This place is awesome as a start-off point for good times to come.

Will be back, soon I'm sure.

24/04/13 | Link | Rating: 3.0
48. Rob W.
I have stayed here many times and like it. The pro's are pricing, location and the rooftop bar. I love the rooftop bar for the spectacular view and good drinks. I love being in the middle of Duval street for convenience. The rooms are just standard hotel fare, you can do better elsewhere for luxurious spa like accomodations. You can do better than this, but you can also do worse.

25/02/13 | Link | Rating: 3.0
49. John M.
AVOID THIS DUMP AT ALL COST!

We arrived there at 3 p.m. Friday (08/08/2014) to enjoy our first anniversary and were not permitted to check in, despite watching the gentleman in front of us in line receive his room and at least a dozen patrons that followed us check in.  We were given our keys at 3:45 p.m. and expressed our concerns to the Guest Relations Manager, who promised to follow up with us later in the evening -- HE NEVER DID.  The hotel is undergoing major renovations (never mentioned when I made the reservation) -- the front entrance is closed, the pool is closed, their famed rooftop lounge is still closed (has been closed for over a year), and the room and refrigerator thermostats were suspect at best.  Valet parking could not be called to bring vehicles around (no phone at the valet station) and patrons had to wait up to 20 minutes in the blazing tropical sun for their vehicles.  For nearly $400 per night, I expect better of a Crowne Plaza hotel.  I've stayed here many times over the past 15 years and never had such a terrible experience.  If I could give this dump less than 1 star, I would.  Stay anywhere else in Key West -- you'll enjoy it much more.  There are several other fine hotels on Duval Street and the surrounding area.

10/08/14 | Link | Rating: 1.0
50. Drew A.
We stayed here for our honeymoon back in October from October 7-10. We really liked this hotel. Rooms were kind of small but the remodel they did was very nice. Teal walls and dark brown accents really feel like Key West. The bed was very comfortable. The pool area was kind of small but not a deal breaker. Tallest point in Key West. I really hate that we never got to "The Top" for a sunset! I hear it's amazing!!!!!

30/04/13 | Link | Rating: 4.0
51. Jennifer S.
I have never stayed here so can't comment on the rooms, but have been all over this hotel taking photographs. They never seem to mind.

I'm writing for the top bar. Which is a bar at the top floor of this hotel with the best views of the island. So if you want to view the sunset, this is the place to be!

The bartenders are the friendliest on the island! Since i'm always here taking photos of the island, I have had the pleasure of their company.

Surprisingly drink prices aren't too bad. I would have figured them to be expensive giving the view of the island. But they're no more expensive then any other bar.

So if your on holiday, and you want pics of the sunset, skip mallory square and come here.

23/07/12 | Link | Rating: 5.0
52. Jamie S.
Great location, the staff were moderately friendly to a point. Ask them for an umbrella and sorry they don't have any available. The air conditioning took a full night to cool down.

The room was lovely, classic and fairly good size. Tucked at the back of the hotel on the 2nd floor was quiet and away from the hustle of Duval street. though some simple features such as a towel rack would be good, the shower though recently renovated leaked a lot.

Needs a little work to lift its game as it has huge potential.

23/07/12 | Link | Rating: 2.0
53. Terry M.
This was a great stay and I would recommend it to anyone!  The only reason that I didn't give it a 5 star is because it was sold out, so they could not upgrade me (which would have probably put us off of Duval St and all of the revelers screams and cheers) and because it rained in our room in the middle of the night (we were actually awoken by dripping in the middle of the room and found that we were enjoying a rain shower from the roof right to our room!!)

Anyway, the hotel itself is cool.  Their claim to fame is that Harry Truman stayed there and Ernest Hemingway supposedly hung out there to write books.  They've got a big, airy lobby with plenty of palm trees and big old stuffed chairs for relaxing!

I think that any of the people that were complaining about the service, just caught the staff on a bad day because I thought the service was excellent.  The room was small, but it was laid out so that it felt a lot bigger (I've stayed in smaller, though).  Everything was there and, unlike a review or two that I saw, the room had air conditioning and it worked just fine.  The drains ran perfectly, the water was hot - I'm telling you, I think these people just get these situations on bad days!!

The big draw of this place on most of the people that I saw or met was the top of the roof which is a small bar and a bunch of seats outside to watch the sunset.  When the sun finally did set, there were about 80 - 100 people on the roof, but as soon as the last ray hit the roof, the crowd thinned to about 10!!  It was fun though.

I know that if you are paying retail, it's a little pricey, but if you have the chance to go and you can get a deal, then I would definitely say to go.  The location is fantastic, the service is wonderful and you might just get a rain shower in your room!!

12/11/12 | Link | Rating: 4.0
54. Susan H.
Great location. BUT... It's being remodeled so it's noisy.  

My main complaint is that the rooftop bar is no more! They have made a bad business decision in my opinion.  Despite the locals' outrage, they are putting yet another spa up there.

The bar was never really that great in terms of service and value, but had a million dollar view, and was open to all. Such wonderful potential - it could have been so great. And made a lot of money.

17/10/13 | Link | Rating: 2.0
55. Jamie R.
Clean, earnest landmark.  Who wouldnt want to be where Harry Truman took the elevator, and Hemingway allegedly wrote?  La Concha still provides stationary along with its room service descriptions. Our room was quiet and the temperature was easily controlled for sleeping.  I liked how they held on to some historical detail during renovations, like the small white, hexagonal "NY subway" style tile on the bathroom floor.  

The concierge was very helpful for securing show tickets, hard to get dinner reservations, and other suggestions for local activities.  Her other duties included replenishing two glass bottle dispensers in the lobby  - one for lemonade and one for herb infused water.  

"The Top" is one of the highest vantages in Key West, except when the garish behemoths of cruiseships are docked.  The Top is literally at the top of the hotel, six floors high, making walking up and down to this rooftop the very best choice when elevator service slows at sunset.  There's a bartender up there as well as live music, but just a few token chairs.  It's also on the approach to the airport, so the incoming air traffic can be interesting.

The pool is on the mezzanine, with high hotel walls on three sides.  You have to be an amateur astronomer to predict which side of the small pool area will be lit by sun at the time of day that you want to visit.  We opted for the west side to enjoy our take away, morning coffee from the Starbucks immediately below.

28/11/11 | Link | Rating: 4.0
56. Dorea M.
We were visiting for Lobster Fest 2014. Good rate and now realized it was due to current renovations going on. The renovations of the lobby and rooms are beautiful!! When we arrived at 315 room wasn't ready and were told checkin is 4:00 room will be ready in 30 min. Took our phone number and didn't call until 7:00. Luckily they had checked our bags and there was plenty of shopping and drinking spots close by. The staff was very friendly. Did get a little bothered when room attendant knowledge on door at 9:00...felt like she was hoping we would say we didn't want room serviced. We were given free breakfast coupons however the challenge was breakfast is served in the lobby and it took forever for someone to wait on us...we ended up leaving and ate outside the hotel. This hotel has a great location, impressed by the temporary workout room especially since it was located directly across from my room. An added benefit is that the hotel is attached to Starbucks for all you coffee addicts.lol.

16/08/14 | Link | Rating: 3.0
57. Pk P.
Our original room had construction going on the floor above.  The sound of jackhammers and tile cutters wasn't very appealing.  When we told management about it, they apologized profusely and moved us to the opposite end of the hotel.  After about 2 or 3 hours they slid a "we apologize" note under the door with a $15 gift card to the restaurant located within the hotel.

03/07/14 | Link | Rating: 5.0
58. Jessica N.
Fine hotel and its all about location. Great access on Duval. Pool area is a little small, though and the bar service at the pool was horrible. Often we couldn't even find the bartender and the drinks were just ok.

We came during spring break so it was EXPENSIVE, but nice beds and bathroom was fine (though tiiiiny!!!)

04/04/13 | Link | Rating: 3.0
59. Marcy P.
The renovation has ruined the historic ambiance of this once stately hotel. The polished wood, huge paddle fan, and leather couches have been replaced with a dizzying maze of black and white and grey. No warmth, no history. I was so disappointed, and will find another place to stay when I visit Key West.

25/08/14 | Link | Rating: 1.0
60. Lauren R.
The hotel was beautiful and our room was always cleaned and restocked. However, I did have a problem with the fact that only after I checked in, did I find out that the pool was under construction. This hotel happened to be booked by myself primarily because of its location and the fact that it had a pool.

Not only was I not notified upon making my reservation, I also was not notified by the young woman who checked me in. I found out for myself when I noticed a shuttle schedule that took Crowne Plaza hotel guests by shuttle to other hotel pools. I was pretty upset she never explained this to us.

27/08/14 | Link | Rating: 3.0
61. Stephanie S.
Upon arrival at 4p.m. my room that I paid 400 dollars on was not even ready. It was super tiny, and I'm a tiny person. It smelled like mildew. The rooftop bar was also under construction I payed $400 for a room the size of a tiny toolshed. Fuck this place I should have stayed at the Hyatt

16/01/15 | Link | Rating: 1.0
62. Steve P.
Clean hotel with updated rooms
Staff not particularly attentive and a bit snooty
Parking is valet only and $24 per day
Great location for Key West sightseeing and Duval scene but no ocean and rooftop bar closed to make a spa was a disappointment
Hyatt, Westin and Pier House are better choices at the high end

13/09/14 | Link | Rating: 4.0
63. Brian M.
Stayed here during a training session for work, close to all the bars and dining options and a short walk to the beach. Also you can go to the top of the hotel for the highest point in Key West for some amazing views, really enjoyed a private happy hour event on the rooftop.

The hotel is moderately priced, considering you are right on Duval street close to the entertainment district you will pay for that, however its not nearly as expensive as a beach front hotel. The pool area here is nice yet small, and somewhat secluded, which was nice. However you are in Key West, go to a beach!

Next time I am in Key West odds are I will probably pick this hotel due to its location and quality.

04/05/13 | Link | Rating: 4.0
64. Clyde B.
The buy one get one they advertise is only for well drinks, no premium alcohols apply.  Too bad they false advertised on that one.

07/09/14 | Link | Rating: 1.0
65. Mitchell R.
Sadly I have to say the rooftop bar from which you could watch the sunset from has been closed; that is right: CLOSED! and with it yet a bit more of Key West's magic vanishes. A local told me they are building a spa at the top.

Secondly the front entrance at Duval is gone, the little restaurant/bar has been hidden in the back. A wine and cholclate shop and a Starbucks are in the front cut off from easy access to the main hotel lobby. To make matters worse if you are in a wheelchair or other mobility device you cannot access either from the street as there is a step. You either have to go into the hotel and alert someone to take you through a back hallway to the shops. Then you when leaving must get someone to reopen the doors to let you out.

In summary: no easy ADA access or entrance from Duval Street and the ROOF TOP SUNSET BAR IS GONE.

24/10/14 | Link | Rating: 1.0
66. Julie M.
We were visiting this hotel for a bachelorette weekend in key west.  We were thrilled with the location since it was on the main strip (Duval) and easy access to the beach and the airport.  The staff were easy to work with and even when an error happened they were quick to fix it.  We needed extra towels and the staff delivered with a quickness.  The hotel has recently been remodeled and was very well done.  The pool area was nice and well kept.  I would highly recommend this location to anyone going to Key West!

25/02/15 | Link | Rating: 5.0
67. Sara M.
I don't know that I would want to stay anywhere else while in Key West. The Crowne Plaza's main draw is the location right on Duval street and within walking distance (even in the boiling heat) to just about everything and everywhere you would want to go while on the island. There are plenty of quaint bed and breakfasts or charming little guest houses that also line up and down Duval, but come on, we all know that shit is haunted. And there are plenty of other big chain hotels around like a Marriott and a Hilton, but neither of those or any other big ones offer the same bitchin location.

So, if you came to Key West to shop, pool, dance on bars, drink sugary frozen rum concoctions and get blasted into oblivion and then stumble back to your hotel room- stay here. Oh and also if you are a Starbucks freak, stay here. There is only one sbucks on the island and it is conveniently located alongside the hotel.

As far as the room goes, it was your average joe room, nothing special or standout good or bad. Well actually, the lighting in the room and the bathroom was atrocious for makeup application, really just awful lighting. And the elevators were painfully slow. And the bathroom only had one sink where there was plenty of room to put two. But really, those were very minor details, other than that, it had everything we needed- beds, a toilet, a fridge, and some nice cool a/c.  The linens appeared clean (you never really know) and the room and the hotel as a whole was clean and nothing skeevy or gross which is all too common in hotels.

$20 a night to park your car.

30/07/13 | Link | Rating: 4.0
68. Robin L.
The hotel is beautiful, and in a perfect Duval location! The rooms were nice and well appointed.  Why 2 stars? Management needs a wake up call. When we checked in, we were asked many questions about what room we might like. We felt good about them asking, and we got exactly what we decided on. 6th floor overlooking Duval. Bonus, the elevator spits us out right in front of Starbucks!

What they failed to tell us was the 7th (top) floor was being totally remodeled... The hotel was mostly empty (weds-fri before Memorial Day ) so there was NO reason to put people under all that racket. We checked in around 6pm and were oblivious to the work, as they were done by then. We were made aware by 0800 however, when what sounded like a bowling tournament for toddlers began. The noise was rediculous!

We left for breakfast Etc and came back for a nap, and it was as noisy or worse, so we complained and they moved us to the other side of the hotel, on the 3rd floor. Much better. Because we paid thru expedia, they wouldn't/couldn't give us our money back, but they didn't offer ANYTHING else.. An upgrade would have been better, but honestly, NOT putting us there in the first place was the best call.

Management has a serious problem if this is the best they can do for their customers.

30/05/14 | Link | Rating: 2.0
69. Bill S.
Fantastic location in Key West right on Duval Street.

Sure, it is not on the water with unobstructed sunset views, but there are other much more pricy hotels that offer that, but when you are out drinking and partying on Duval Street and are ripped roaring drunk, this is the closest hotel to all the bars so you are really not too far from your bed.

06/10/13 | Link | Rating: 4.0
70. Michael Y.
Do not stay at Crowne Plaza at Key West, FL
Best Price Garantee is a joke, and the hotel management is rude.

We just stayed at Crown Plaza at Key West, FL ( ihg.com/crowneplaza/hote… ) over July-4th Independency day. When we checked in and logged into hotel WiFi, the first thing the log-in website showed is that the room price (if book on the same day) is actually 20% lower than the pre-paid price we booked. We showed it to the manager at front desk. They are rude and refuse to adjust our price.

I understand all about dynamic pricing. But, as club member, they should at least treat us with politeness. We are not asking for 1st night free, just to match to the price as if it were booked on the same day.

During our 10+ day vacation at Florida, we stay at Holiday Inn every night. All other places, such as Orlando and Miami, are great. Except Crowne Plaza Pat Key West.

Next time, if you visit Key West, stay at Hilton, instead of Crowne Plaza.

06/07/14 | Link | Rating: 1.0
71. Heather A.
Doesn't deserve a star at all. Bought a high-end executive team here for our annual meeting and spent over $15,000 in rooms, food and spa services. Upon check in they somehow lost 3 people's reservations. Thankfully I had the signed contract showing I booked 15 rooms with the reservations manager. Including their names and confirmation #s. Our VPs room was so cold the A/C leaked and his carpet was soaked. Instead of moving him, they stuck a huge and loud water vaporizing machine in his room. The room is small enough as it is. The sense of urgency was lacking. The next day, the Spa Manager, Rebecca Doran,  couldn't get her stuff together because 3 massage therapists "called out sick". I booked this with her weeks ago and already been through hell trying to get it done and scheduled. She tried canceling but that was not an option for our group. It took me over 4 hours to try and straighten it out due to the ignorant staff having a hard time executing a very simple scheduling project. It was extremely uncoordinated. Then we tried to get back to our rooms and ALL our room keys were deactivated. Had to go back down to the lobby. Got in our rooms and they were still dirty! It was 2pm! The pool is also crappy (if it's even operating). We love key west and their better sister property, the Pier House is unbelievably better (we stayed there last year). For $319 a night, this hotel is robbing people. Only good thing is the location.  But I advise everyone to never ever waste your money on this low-end service, ignorant staffed hotel.

22/01/15 | Link | Rating: 1.0
72. Lizzy K.
Will be quick and list my concerns:

1.  Pool and bar under construction - not advised until checked it.
2.  Refrigerator not working very warm
3.  Room was very small and cramped.
4.  Broken shower head.
5.  Broken towel holder.
6.  One small trash can. Had to bag overflow trash.
7.  AC sounded like 747 ready to depart.
8.  Huge sofa, took up 1/4 of room, no chairs.
9.  Broken electrical outlets.
10.  Website indicated $20 per day for parking, charge 24.00
11.  Valet parking is insane.  Any body can walk up take your keys and locate your car using the alarm.  
12.  Ice maker located on 4th floor, only one working.
13.  Employees talking about poor work conditions on elevator.
***My advise -  challenge bill with your credit card company.

31/07/14 | Link | Rating: 1.0
73. Stephanie W.
Too many corridors and easy to get lost. No one was at the bar and being a Yelper, I received a drink coupon for checking in. However, I was bummed we couldn't redeem it. We left and wandered and were able to see a few rooms - they looked nice. I like the gift shop at check-in desk, too. Lots of options!

04/12/13 | Link | Rating: 3.0
74. Lexie A.
This hotel is great but the reason I am giving it 5 stars is because of Will. I'm not sure what his position is at this hotel but he was amazing in making our stay in Key West the best. The first day we met Will right outside of valet & he recommended us to go to Blue Heaven for breakfast & gave us directions & hints about it. The next day we ran into him & we're just chatting. He told us to go to a local Cuban restaurant & it was amazing! Will realized we had a huge ice chest & put it onto his cart & took it to the car for us without us even asking. The hotel itself is nice, the valet is good, beds were comfortable, & there was a refrigerator. There was no ice but we asked an employee & they got us ice. All in all a great stay!

25/03/15 | Link | Rating: 5.0
75. Amanda G.
Power out. Beautiful hotel, renovated but engineering, technology and capacity to accommodate a modern traveler is non existent to say the least.
Very disappointed.

05/09/14 | Link | Rating: 1.0
76. Liza M.
I was a little worried after reading the reviews about the remodeling the Hotel was going through. I thought it was going to be a disaster! Let me tell you, I was pleasantly surprised! The Crowne Plaza, although small, is clean, has great ambience and very nice decoration.  The staff is friendly and best of all, it's smack in the middle of all the action in Key West. Shopping, restaurants and bars are walking distance. No need to move the car. Had a wonderful time! Would recommend.

27/11/14 | Link | Rating: 4.0
77. Suzie B.
We had planned to stay here for 2 nights this past weekend but checked out after the first night.  The main reason we wanted to stay was for the view, since it is the tallest building on the island.  My husband clarified this to the receptionist and they promised to do their best to accommodate us on the top floor.

Even though we called several times on our ride down to key west, the best they could do was 5th floor.  The rooms are tiny.  We were also bummed that they didn't let us know about the construction and therefore we had no access to the rooftop bar or pool.  They shared this information once it was too late and we were locked into paying for the night.

Still feeling pretty sore, we headed down to breakfast the next morning only to find out our room package didn't include breakfast.  At almost $400 a night you can't hook me up with some powdered eggs?!!  

That's when we checked out.  

We headed to the Pier House.  I highly recommend Pier House.  See review

28/07/14 | Link | Rating: 3.0
78. Wayne T.
Historic hotel but they keep it up
Everything done well but room was small for price
Guess u pay for location which was right on duval st where everything is

06/12/14 | Link | Rating: 4.0
79. Jodell M.
The rooms are nice - the front desk personnel were very helpful

The common areas were terrible. Went to the pool in the morning with garbage in the sitting area, dirty ash trays etc. The pool hadn't been skimmed or cleaned and the garbage around had blown into. If you wanted to swim you had to clean it.  There were no towels and when we said something no one brought any up.  We finally went to our room to get some.   When sitting outside waiting for our ride. We had to sit among cigarette butts all over the ground, old pop cans that had been used for ash trays, all under a no smoking sign. The majority of the valets were very unprofessional especially for the image they are trying to portray.    
Very doubtful we'll be back

01/04/15 | Link | Rating: 1.0
80. Diane H.
2014 has a total renovation happening. They are trying to upgrade to a 4 star hotel. That being said, you are no longer allowed to go up to the roof top bar to watch the sunset. There is now a gym up there. WTF?  The have also closed off their attachment to Starbucks outside.

18/12/14 | Link | Rating: 3.0
81. Colleen B.
We stayed at La Concha for our 15 year wedding anniversary last month.  We were lucky enough to a great rate on our room and you cant beat the location of the hotel.   All of the construction was complete and the lobby looks amazing.  Our room was updated and very clean.  If there was a down side to the room it would be the size of the bathroom.  It was a little small but it didn't bother us at all.  Parker, the manager and Susie, the bartender were great.  Both made us feel very welcome.  We got married at a different hotel on the island 15 years ago, but we will now be staying at the La Concha every time we visit Key West!

08/05/15 | Link | Rating: 5.0
82. Brandi H.
Would most likely pick a different hotel next time. I booked this hotel through hotels.com based on price and reviews. Upon arrival, found out that a "standard" room on hotels.com is "run of the house" at La Concha Crowne Plaza so our a king bed wasnt actually guaranteed. They comp'd us a couple drinks and we stayed in a room with dbl beds the 1st night and offered to move us the next day.  The next day we were moved with no problem, but our new bathroom was so cramped that a single person could barely move around inside it.

Pros:
comfy king bed
decor
centralized location
shuttle to sister hotels

Cons:
noisy old construction
cramped bathroom
expensive valet only parking

08/02/15 | Link | Rating: 3.0
83. Johnny T.
3.5

I stayed here after an exhausting drive from Miami.* As a result of traffic, traffic stops and 45 mph speed limits, we didn't arrive until well after sundown. Typically, that's not a big deal in Key West but this was a Wednesday night in the off-season. Duval was dead and I was dead tired. The last thing I wanted to do was pay $24 to park my own car but I had no say in the matter. Exhausted, I parked, grimaced at the idea of paying and made my way into the lobby.

Wow! The lobby is gorgeous. Large, spacious and very attractive, I can see wanting to hang out here during the day, sip on a cocktail or take a break from the madness of Duval. The hotel's centrally located and affords a lot of opportunity to do it all in Key West. No complaints there.

The room... was okay. It was a bit dated and the bathroom was a bit more dated but the beds were comfortable (or, I was really tired), the shades blocked all light (or, I was really tired) and the room was clean. I didn't notice any noise bleed from the hall or adjacent rooms and the shower had good water pressure/heat. You're going to pay for the location and, as such, the hotel doesn't have to go out of its way to wine and dine you but for a night or two, this property is a-ok.

*Seriously, 45 mph from Miami to Key West? No. No. THAT'S how accidents happen. The drive is excruciatingly slow and it knocks you out. Why make things harder than they have to be?

12/02/15 | Link | Rating: 3.0
84. Bevin B.
I stayed here on a recent trip to Key West (first week in March) and found it to be a great hotel. It was luxurious, the lobby is really well-appointed. There was fresh iced lime and lemon infused water by the reception desk. Our room was cute, it was a king with a couch and a view of Duvall Street that could be blocked off by shades.

We enjoyed the pool because we lucked out to be in it alone. It's pretty small and shallow--only about 4 feet at its depth. If the pool had any other folks swimming in it, it would have been hard to enjoy.

We got a great deal on this hotel via Priceline. It was $218 before taxes, but was still less expensive than everywhere else in Key West. I think this is the kind of hotel that has enough volume that during peak tourist season it can give you last minute availability.

Their roof deck bar is closed, now it's an exclusive spa you have to pay $300 a pop to hang out in. The fitness center on the roof is small but nice and maintains a view of the East (not the sunset view).

Parking costs $37 extra, we managed to find street parking that was cheaper than the parking lot.

They do not have ice machines but will send someone up to your room with ice when you call for it.

The wifi was strong on the third floor.

25/03/15 | Link | Rating: 4.0
85. Nicolette K.
After getting rained out during a camping trip close to Marathon, me and my friends needed to find a place to stay, and quickly. We ended up spending 2 nights at La Concha.

We are so incredibly impressed with how perfect everything was. The reception staff was incredibly friendly and helpful and made sure that we were taken care of in every regard.

The hotel itself is beautiful, and the location is perfect, we literally could not have asked for a better trip, and that was largely because of La Concha and all of the staff there.  

The Valet staff was incredibly accommodating as well, as we had to check out at 11, but had a snorkeling trip planned for 12, they let us keep our car there until later in the day so we wouldn't have the hassle of finding parking elsewhere.

I need to give special credit to Terry Underwood, the concierge there. He made sure personally that every activity we were going to do worked out smoothly. You can just tell how much this man loves Key West, and how much he wants everyone else to as well.

I cannot speak enough about how happy we were to have found such an incredible place, that truly saved our trip. A small bathroom is a fair sacrifice in my opinion for the incredible service and overall great experience we had.

02/04/15 | Link | Rating: 5.0