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Hyatt Windward Pointe Resort in Key West, FL

Hyatt Windward Pointe Resort in Key West, FL

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Company Info:

Rating: 3.92

Address: 3675 S Roosevelt Blvd, Key West, FL, 33040

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    Comments (12):

    1. Robert H.
    good rooms, good pool, rooms a bit noisy by the highway....

    30/09/12 | Link | Rating: 4.0
    2. Lance W.
    Beautiful rooms that were spacious and well decorated.  The location is a little off the beaten path (south east on the island) and next to the airport.  I didn't have any issues with the overhead planes, but I suppose some people might be more sensitive than I.  The patios on these rooms were GORGEOUS!  We basically lived on that patio during our stay in Key West.  The warm air and light ocean breeze was unreal (but grab yourself some bug spray when you're sitting out there at night!).  The pool and lounge chairs were very nice, and we spent more time at the pool than we did in the ocean.

    08/08/11 | Link | Rating: 4.0
    3. Dante F.
    This place is a little far from the strip, but its so beautiful one hardly needs to leave!

    27/04/12 | Link | Rating: 5.0
    4. Laura H.
    This is a great place to stay! We were in Key West for New Years and stayed for 4 days and really enjoyed our time. The accomodations were clean and really large, like pretty much a 2 bedroom apartment size.  The kitchen was complete with everything you could need to cook, although I have made it my mission in life not to cook on vacation, unless I have the kids with me! LOL  The airplanes overhead are a bit annoying but I have to admit the airport is convenient.  It should be noted, only because it makes me feel better to vent,  that my brilliant hubby decided it would be a good idea to rent a car and drive from Miami for the "experience". DON'T do it! It is a one lane road almost all the way and the 191 miles is actually a 3 hour 41 min. drive. He failed to look at that! Just fly in and rent a bike (if u don't mind sore "areas") or a scooter, of your OWN. The thought of my big butt wobbling around on the back of one that my hubby does not know how to drive is not appealing to me! You can see everything you want and then some that way. Key West is not that big. Hope this helps! Overall a really good place to stay!

    02/01/13 | Link | Rating: 4.0
    5. James H.
    Yea it's a time share, if your into that.  This is a good place for a vacation in Key West without being so close to Duval Street.
    Very nice pool, jacuzzi, shuffle board court, ping pong table, and pool table. The pool is ok, but not great for little ones. The Hyatt Beach House around the corner has a zero entry pool and adjoining beach area that is awesome for little ones.
    Nice rooms and view. You are next to the airport so a occasional take off of a plane occurs. Thank goodness K.W. is small which means small airplanes that don't make to much noise.

    My biggest complaint is the WI-FI. It's here, but you have to re-enter about every 10-15 minutes (if your lucky) and other times every 1-3 minutes.  The other complaint on my recent stay is the fire alarms going off randomly at various buildings. Not sure if there is a system problem or some brat on the lose.  

    Other wise very nice place away from the rift raft of street bums wandering Key West.

    PS Hyatt fix the WI-FI, we pay for it.

    27/11/09 | Link | Rating: 4.0
    6. Ben T.
    A little off the beaten path provided a family atmosphere. Rooms were nice, updated with a large prch and huge masterbath tub! Staff was pleasent and worth going down to visit with the concieege for activites to get the best price. Enjoyed the happy hr and the hammock that overlooked the ocean. Would return with the family.

    27/07/12 | Link | Rating: 4.0
    7. Jame F.
    Literally next door to the Key West International Airport this seems to be a family oriented resort. Located on the opposite end of the island from Old Town Key West you will find it to be a hassle to get back and forth to Old Town. Shuttle service is provided if you are willing to fork over $5 each way. Far less expensive than taking a cab, the shuttle runs every half hour and you must book the shuttle in advance.

    I stayed with my friend who had the master bedroom which was clean and well put together at check in. I had the guest bedroom and guest bath which was noisy as I could hear people chatting in the hallway and luggage being pulled down the hallway floor. The pillow cases were not clean in my room...they had mascara on them. My bathroom toilet was dirty and so was the tub.

    Seats at the dining room table in our condo were well worn and in need of repair. The morning after Mardi Gras the landscapers were out in full force with  blowers and lawn mowers...LOUD!! It's bad enough that every airplane, jet, antique bi-plane that took off from the airport flies directly over the resort but having landscapers start at 7:30 in the morning (especially after a big party holiday) was absolutely ludicrous! MAJOR FAIL!!

    One of the electric burners on the stove was broken when we checked in. I called the front desk at 8:30 in the morning 2 days before we left and no one ever came to repair the stove. When we asked the front desk person about it he said "Oh! We can't believe we forgot about that!" Jason, a Concierge, had a smug attitude, though the two women who were Concierges at check in were very nice and extremely helpful. Many of the people who work there on staff need a big lesson in proper customer service. MAJOR FAIL!!

    The pool was very clean however it was full of children who were yelling and screaming, running around the pool at full speed unsupervised and unattended.

    I do not recommend staying at this resort.

    28/02/12 | Link | Rating: 2.0
    8. Benjamin B.
    The Windward Pointe was a true gem that can perfectly accommodate any party in Key West. In my long search for a hotel for a bachelor party, my aunt recommended the hotel. I looked at pictures online and finally booked the hotel. All I can say is that the hotel was better than I could have believed.
      My buddies and I arrived at 1am and the hotel was well prepared for our late check-in. The security guy processed us quickly and we headed to our condo.
      When we walked in, we were shocked by the amenities: washer and dryer, sunken tub, full kitchen. We immediately went to the huge covered porch and drank as the ceiling fan and beach breeze cooled us. It was the perfect end to a night of driving!
      The next morning, my buddies and I awoke to the beautiful sea view! We sat and drank on the porch for hours before we hit Duval Street, which was not too far from the hotel to be inconvenient but far enough away from the street to feel like a resort.
      All I can say is that, when I go back to Key West, and I have been many times, this will be the first place I look to stay!

    06/05/13 | Link | Rating: 5.0
    9. Danielle D.
    Underwhelmed by this resort.  I have stayed at multiple Hyatt properties and this is my least favorite of them.  It wasn't bad, but nothing stood out about it.  Average pool, nice hot tub, small beach volleyball area.  Rooms are typical Hyatt vacation club condos.  There is a $5 bus charge, but it goes to the other Hyatt property.  Since it's Hyatt to Hyatt, I do not feel there should be a charge...it wasn't a Hyatt shuttle bus, but nevertheless, Hyatt should cover the cost from hotel to hotel.  A few miles from the downtown area.  I got a great promotional deal, so it was worth the price, but had I paid $330 a night, I would have been very disappointed.

    30/03/14 | Link | Rating: 3.0
    10. Jeremy B.
    A group of 10 of us stayed at two of the condos here for the weekend. Rate was $269 per night ($320 with tax) which wasn't too bad when you split the costs with others.

    The units were nice and clean, the master suite was big and included a jacuzzi tub separate from the shower. Includes washer/dryer unit, full kitchen, patio/balcony, 3 TVs, couch/living area (couch folds out to a bed), etc. The pool area is pretty nice as well. A taxi cab over to Duval St area will cost you around $20 unless you have a bigger group; then they will charge you $4.50 per person. Which is BS, but we all know Key West is a tourist haven so you kind of have to expect to be gouged at some point.

    My only real complaint was that their check-out time is 10 AM, which is too early and not the industry standard. Make the check-out 11 AM like 90% of other hotels, Windward Point, and then you will deserve 4 stars! ;)

    23/09/13 | Link | Rating: 3.0
    11. Kelly S.
    Magnificent views of the ocean. The unit was well equipped with the comforts of home and we were able to save money by getting breakfast fixings and snacks at the Publix not too far away. The pool was clean and not too busy when we went to swim but we later learned we came off season, which was great for us. We heard others while we were out on the balcony but never had a noise issue with the doors closed. We loved this location and the airport next door didn't bother us. We will be back. Pleasant stay indeed.

    15/05/14 | Link | Rating: 4.0
    12. Barrie D.
    I have nothing but good things to say about this resort. My husband and I came for 4 nights of warmth and r&r from a cold and harsh, extremely busy, Massachusetts winter. We generally like renting houses so we have room to relax, and cook, so that we don't have to go out to eat every single meal. This resort was perfect for us in that respect. The rooms are basically suites with 2 bedrooms, a full kitchen with everything you need, 2 full bathrooms, a living room and a nice size balcony. The master bathroom is huge and includes a jacuzzi tub and stand up shower. The kitchen has everything you need to cool a few meals and save a few bucks, including a full fridge, stove, coffee maker, microwave, dishwasher and dishes and cookware. The couch isn't that comfortable but who comes to KW to lounge on the couch?

    The grounds are immaculate. The first day here our room wasn't ready yet (our flight got in before checking) so the nice woman up front got us checked in, took out bags and let us change so we could hang out by the pool. It was beautiful and very clean. There is a volleyball court, shuffle board, pool, swings, hammocks, hot tub and swimming pool to keep you occupied.

    Once we did get checked in and knew what the kitchen was like for meal planning purposes, we grabbed the shuttle to the Publix and got necessities for a few breakfasts, lunches, subs for ASAP, and one dinner. The grocery store is higher priced than what I'm used to, but including a case of beer, bottle of wine, steak, and provisions for 2 for 5 days (figure about 6-8 meals) we spent $134. It was $10 each way for the shuttle.

    Speaking of the shuttle, it runs about every hour on the half hour and brings you to the grocery store, the Hyatt in town, and a few other stops. It's $5pp which is ok. The shuttle drivers are super nice and give recommendations for where to go and how to get around.  She even helped us with our grocery bags which was very nice. It doesn't run around noon time to 4ish, and ends at 11, but you could always grab a cab. One night we went out to dinner and dessert and walked Duval St and then hooped into a cab from Higgs Beach and it cost $15 (including tip) to get back. Not totally unreasonable and less expensive than renting a car and easier than trying to find parking.

    The second day, we didn't have any plan other than dinner so we hung at the pool all day. The pool is pretty large, with plenty of chairs. You didn't have to do the crazy 7am run to put a towel on your chair to save it. We got out around 10 and were some of the first to get chairs. More people came out throughout the day but it never seemed packed or too busy. We were out until about 4 that day. Happy hour at the snack shack (Abbey Road) is from 3-6 with half price drinks and $2 drafts. We don't get happy hour in MA so that was fun. Otherwise the drinks are a little expensive but I brought down beer and wine from our room (they supply plastic cups for what I can only assume is this purpose) so we were able to hold off and only bought one or two expensive drinks. There's a water cooler near the pool you can fill your glass or water bottle throughout the day.

    Our room was cleaned by the time we got back, which I didn't expect based on the reviews. I don't really find it a necessity to have my room cleaned every day, I never make my bed at home so I don't find the need to on vacation, but it was nice to come back to a picked up room and folded towels, and a made bed.

    I think the best part about this place is that you have plenty of room in your room. You're not crammed into a tiny, old, musty hotel room on Duval St (which we found out this week is spring break...I didn't realize how old I was until I saw a bunch of drunk 21 year olds screaming up and down Duval...wow. When did I get so old?) You're off the main part for Key West so it's a bit less hectic but still close enough that you can get in easily and enjoy all that Key West has to offer. Plus you can save a couple bucks and eat a few meals in.

    Yes, It is basically ON the runway, and it is in a main road as well. However, the airport doesn't have flights in or out overnight, and the street doesn't seem to be busy after 11. The day we sat at the pool, our conversation was disrupted maybe 5 times because of flights taking off. There's a naval air station nearby so we saw a lot of fighter jets and other Navy planes, which was kind of cool. However, it's for maybe 30 seconds at a time and I expected much worse reading the reviews (and have come to realize people are miserable) The smaller planes are barely noticeable, and you're paying $279/night for basically a condo on the ocean, in Key West where it's 80° and you're sending your family pictures of the temperature because at home it's 23° and feels like 12°.

    04/03/14 | Link | Rating: 5.0