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Ibis Bay Waterfront Resort in Key West, FL

Ibis Bay Waterfront Resort in Key West, FL

Specialties

IBIS BAY Beach Resort embodies the very best of Key West and offers guests a vacation experience like no other. With a full deck of options for active adventure-seekers, Hemingway buffs, or travelers who want to fit in with the locals, there is something special for every guest. Featuring classic Key West architecture and design, 600 feet of beautiful private beach, a 20-foot poolside movie screen for outdoor movie nights and the new The Stoned Crab restaurant, IBIS BAY Waterfront Resort is more than a resort--it's a destination.

History

Established in 2010.

After taking control of the property in 2010, owner Chris Holland renamed the hotel Ibis Bay Beach Resort and spent the next two years transforming it into one of Key West's best and most original resort destinations.  The resort now has Key West's largest private beach (white sand), the island's only stone-crab centric restaurant, The Stoned Crab, and offers guests all the modern amenities they expect.  The resort offers newly upgraded rooms and fast, friendly service including The Fun desk where guests and locals can book all manner of Key West adventures including jet skis, paddlesboards, hydro-jetpacks, history tours and bike and scooter rentals.  And ONLY Ibis Bay offers nightboarding, a brand new experience that uses see-through paddleboards with LED lights, allowing guests to experience a never-before-seen look at the underwater nightlife of Key West!

 

Company Info:

Rating: 2.85

Address: 3101 N Roosevelt Blvd, Key West, FL, 33040
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (52):

1. Michael H.
Great food! Nice view and great staff. Jumbo Shrimp is my favorite!

14/01/11 | Link | Rating: 4.0
2. Dani W.
Keep in mind you're booking a 100.00/night room, not 250.00.....this is no Marriot people, but by no means, don't let the reviews scare you.  My husband and I booked a 4 day getaway trip the beginning of June, and had a BLAST here.  We went to the Stoned Crab (the bar at the resort) 3 out of the 4 nights we were there, and were served by the BEST bartender in Key West, Shannon.  ( I still want to steal her from Key West and bring her back to Lake Havasu!!)  From the time we stepped foot into the place, she made us feel very welcome.  She gave us a little history on the grounds, and went on to tell us how the place was going through renovations, and a much needed face-lift.  When I had booked our room online, I upgraded our room to a "garden view" which was nothing more than a second story, TINY room, that overlooked the parking lot.  We talked to the front desk, and the next day they moved us to a beachfront room, twice the size,  and at NO COST!!!  At the time of booking, the beachfront wasn't available.  While we were moving rooms, my hubby went down to get me a soda.  He needed change, so asked a gentleman that was nearby if he could make it for him.  Turned out the gentleman he asked was the owner, and went to the machine, pulled out his own $ and bought my soda for me!!!  Hows that for service?!?!  The rooms could use an overhaul, there is mis-matched tile, A large gap where weather-stripping should be on the threshold, and the showers did have mold in the outside corner, but like I said in the beginning, don't expect the Marriot.  Also, it's humid there, so don't expect your room to be "bug-free".   I'm not sure why everyone was up in arms over the 10.00/day resort fee, it's clearly posted on their website, maybe people should read a little closer so they don't get the shock factor upon checkin.  I would def come back here, just for the friendliness, and the location.  It's not too far from Duval, (about 2 1/2 miles).  By the time our vacation was over, this was one time where we both didn't want to leave.  We were bid a farewell by 2 hugh iguana's (about 3-4 feet long) outside our slider on the beach. Nice!! ;)

08/07/12 | Link | Rating: 4.0
3. J T.
Not bad, but nothing really stood out about this place food wise. I can't speak for the rooms only the restaurant area. The pup and I were out and my belly was growling so I stopped to grab a sandwich. The manager, I'm guessing, informed me that they are typically are not a dog friendly venue but allowed me to bring in the pup if I used the back entrance and sat away from the other guests. The waitress arrived, took my burger order and then disappeared for the entire duration of my meal. As in I never saw her until she brought me the check. My burger was dropped off by the food runner and I sat eating my ordinary but overpriced sandwich without even a courtesy drink check. The third star was for the accommodation of my puppy but food wise there are much better options on the island. Not terrible, just nothing special all for a lot of dough.

03/10/11 | Link | Rating: 3.0
4. Jeffrey B.
Very nice place. Good price. Clean room when we arrived. Very friendly helpful staff and concierge. Nice atmosphere and nice pool. Terrible room service. 4 day stay and they only came once and that was after we complained. That needs to be fixed! The smoke alarm started beeping due to low battery. Called desk and they came within minutes to fix, funny part is my wife sells smoke alarm systems for a living.

19/05/13 | Link | Rating: 3.0
5. Isis B.
The clean rooms and competitive price are the only positives I can note about this place. My boyfriend and I experienced a very rude front desk attendant, who gave our room to someone else and put us in a room with little to no privacy. The drapes were super thin, allowing anyone to walk by and look inside. The nasty attitudes of the front desk staff will certainly keep me from ever staying here again. My suggestion for anyone considering staying here would be to make sure you reserve a room with bay views and the "private" back yard.

27/05/13 | Link | Rating: 2.0
6. Rachel S.
This is one of the worst hotels I have ever stayed in.  We were afraid to go to sleep because there were drug dealers hanging out in the parking lot.  if its wasn't New Years Eve when I stayed here, and then entire Key wasn't sold out, I would have left.  

The shower was moldy and disgusting, the tiles in the bathroom were cracked.  

The duvet cover on the bed had "stains."

Bringing my own pillow was the best decision I have ever made.

DO NOT STAY HERE.  The price and the pictures on the website may seem appealing, but no, it is not worth it.  Even the taxi cab driver thought we were nuts for staying there.

26/04/11 | Link | Rating: 1.0
7. Kaitlin M.
I called here because i heard this place was a 2 star hotel thats cheap and tries to make money off crab, kayak rentals, and etc so I figured it would be cheap hotel for those with lower budget. These people are rude, unprofessional , and disrespectful.  try to book with them and good luck getting hung up by Gizelle the new employee here. Was booking a stay and she conveniently hung up on me four times. I even heard her laughing when I said can I speak to a manager in which she hung up again! Totally professional right? Also the owners chris and helga are cheap people and not family oriented at all after knowing I was hung up on I tried to rebook my family vac a to which gizelle remembered me "oh ya we spoke" "I'm new at this" and then told me the room I reserved was no longer available because her 5 hung ups she had sold it to someone else.

12/11/13 | Link | Rating: 1.0
8. Mike C.
I booked this hotel through hotwire, and it was pretty inexpensive. I wasn't planning on doing more than sleeping in the room, so my expectations were low. Upon check in I was charged a 10 dollar a day "concierge fee" that they scam out of you for not reading the fine print. The room was of expectedly low quality, which was fine, but the lock on the sliding door was broken. If anyone wanted to get into the room they could. Told the hotel about this and they claimed they would fix it, but never did.

The "concierge" booked us on a half day fishing trip for a good price [$55 per person] and was very friendly. When we got to the dock, the boat wasn't going out b/c there were not enough people book to have a confirmed trip. We explain the situation to the boat captain who was furious at the concierge for not calling her back to confirm a trip would in fact take place. The concierge refused to get on the phone with the captain to discuss the misunderstanding, then hung up on me. When i called back again, he connected me to the owner of the Ibis who offered half off a trolley tour. When i explained that we wanted to go fishing, not sightseeing they tried to sell us on $500+ fishing charters.

Original Trip: $55 x 2 = $110
Offered Solution: $500 charter
Difference: $390
Amount the concierge offered to cover for ruining our day: Zero Dollars
Number of apologies: Zero

I work in customer service and was surprised to find such bad service in a tourist town like key west. Fortunately its hard to have a bad day in key west. Never did get to go fishing though.

P.S. the captain of the boat, the Tortuga IV named Judy, apologized profusely despite the issue not being hers. She gave us some fish they had caught in the morning [which was delicious] and she offered to cut us a deal on a trip the next morning for our trouble. Had to leave or we would have gone. Will definitely fish with they next time.

14/10/11 | Link | Rating: 1.0
9. Josh W.
We had four beachside rooms, and I was impressed. The reviews on yelp had me scared, but clearly they have finished renovating as all the rooms were very nice and everything was brand new and clean. The only staff I ever saw was the one serving us drinks in the pool. Beautiful views, decent accommodations, great prices. The outside bar/restaurant has a decent food and prices. Note that the beach feels fake, not really sand, and if you try to run into the gulf water you will sink into the gross mud. Instead relax in a chair or hammock and enjoy the view. The biggest downside is this is on the north side of key west, and you will need to take cabs to get downtown.

23/09/11 | Link | Rating: 4.0
10. Kevin V.
Ibis Bay is a gem. The place pays attention to detail and the rooms are fairly priced, small, but charming. There's tons of in-house activity management via the concierge, they have a nice pool and fresh stone crab claws show up every day at 5:30. The staff is very chilled out, friendly, and helpful. So are the parrots that say goodbye to you when you leave. The restaurant is super tasty, killer waffles and stone crab Eggs Benedict. The bartender from Massachusetts and his staff are a ton of fun too, we'll be seeing them again soon!

11/02/13 | Link | Rating: 5.0
11. Rachel S.
This hotel is better than expected compared to the prior reviews. The place is nicely renovated in a cheerful colorful style. I had friendly quick check in and then referred to a friendly concierge desk if I needed any tours or activities. I felt welcomed without any pressure to book anything. The room was clean, nicely decorated, but did smell musty. Maybe for not being used in a little while. That cleared quickly after the air conditioner was turned on. It worked well. This is a very decent place for 2 stars. Since I booked on Hotwire I was not informed of the exact hotel till after booking. Once I arrrived I was informed that I was about 2.5  miles from Duval St. Too far to walk. This was my main disappointment, but not the fault of the hotel. I feel it was a very good value for the price I paid. There is free coffee in am and 10% off restaurant bill for hotel guests. I did have breakfast there. Had the huevos rancheros which were prepared to my liking and very fresh and tasty. The staff at the restaurant (an outdoor covered cafe) were very friendly and helpful. (see my photos of the hotel)

09/12/11 | Link | Rating: 3.0
12. David F.
If you like the cookie cutter, Hilton Resort experience, then this may not be the place for you. However, if you like a little nostalgia, comfort, and the opportunity to make a lasting memory, Ibis Bay is the place to go.

Rather than trying to concurring the natural beauty Key West has to offer, Ibis Bay embraces it. My Fiancee and I had a Bay front room, which was simply, yet beautifully furnished, and every morning we were greeted by a different scenic view out side our windows. The patio furniture as well as a set of hammocks was the cherry on top.

The staff were warm, friendly and helpful, and just walking around the resort grounds and seeing the Tortoise and Tropical bird exhibits was an activity in and of itself.

We made some friends while on our vacation, and after seeing their room, it was clear that each suite was slightly different, with it's own unique design feature. It was really refreshing to see a place that clearly had so much thought and love put into it's design.

I don't know when I'll be going back to Key West, but I can tell you that I'll be stay and Ibis Bay again.

16/07/13 | Link | Rating: 5.0
13. Joe W.
If they drop their prices I would be here ALLOT more often.

It seems overpriced for the quantity of food you get here.

19/03/11 | Link | Rating: 3.0
14. Maralyn F.
I do not know how much the other reviewers paid to stay here but we paid over $260 per night plus taxes and "resort fee".  I was completely disappointed and uncomfortable.  There were: crime lights, unlined drapes, no luggage rack, beds on rollers so when you lean on the headboard the bed rolls away from the wall, no door mats and your room and bed fill up with sand, no place to put anything in the bathroom, no bathmat, no bathtub, stains on the dust ruffles and intermittent internet and when you do have it it is SLOW.  Too slow to even post this review.  The staff is friendly but vapid.  In the restaurant the fish was well cooked but everything else was not.  Yikes, do not stay here!

17/02/13 | Link | Rating: 1.0
15. Alex J.
Worst service I've ever had....ever.

13/07/13 | Link | Rating: 1.0
16. Lizzy C.
Management HATES spring breakers. Will ruin your trip. Beware

13/06/13 | Link | Rating: 1.0
17. Adam N.
Not a great hotel, but a damn good one. No problems -- no bugs, AC worked, decent shower, decent size, etc. Exactly what I expected for the price. Surprised by some of the negative reviews here -- what did they think they were getting for the room rates? If you are trying to do Key West on a reasonable budget, this place gets the job done. Only warning -- the restaurant associated with it (the Stoned Crab) SUCKS big time, don't eat there.

27/03/14 | Link | Rating: 4.0
18. Giselle C.
Tasty food, salad & fries, lovely friendly service!!!...
margaritas TOO PRICY for such low quality tequila...
took forever to be served drinks.
not coming back :(

07/10/12 | Link | Rating: 2.0
19. Tim C.
Well, let's just say it's not the best bang for your buck. Currently there's construction going on around the main road- not a big deal getting there, but getting back is a real crap shot with the detours.
The pros were that the pool was decent, nothing fancy but decent enough. The view from bay front was decent. There's some cool animals around there such as tortoises and parrots.
But like I said, getting back and forth for those of us from put of town is a pain. I wouldn't care much if the price were killer, but it's up there.
So... The beds are really uncomfy. They're doubles, not queens and ours sunk right in the middle. The toilet clogged easy and I at first called for a plunger and then went to get one. The guy said he didn't have one and hoped that a toilet brush would do the trick. Luckily it did, but I couldn't help but say really? I own properties and I've had to bang down neighbors doors at 2 am to get things for guests. And speaking of plumbing, their whole system is slow. The shower backed up pretty bad.
For us, staying across from Smather's beach would have been smarter.
Not a good bang for your buck, I think it's run by people with good intentions but without the proper knowledge of how to really make a business efficient.

28/07/13 | Link | Rating: 2.0
20. Yanira E.
Nice looking hotel, they offer a lot of rentals at the hotel the scoters are 89$ for 24 hours great price! Nice little place for a great stay famous duval  street is only a short 6/-10 min taxi away usually charging 4.50 per person great place! Wish the pool had been warmer !

18/11/13 | Link | Rating: 4.0
21. Brett C.
I liked it... They did sneak in a $60 fee that I wasnt aware of, but for the most part I was completely satisfied for the price, and location. Our room was clean and the staff was helpful. The bay out back does stink, so be warned, and the Stoned Crab resturant aint that great. IMO
For the price it was worth it.

07/06/12 | Link | Rating: 3.0
22. Jen N.
For key west at high season it's a good place stay for quality and quantity. There is a daily resort fee, so ask. Super cute referb'd room, shuttle to and from downtown areas, hammocks, nice pool, waterside views, did I mention a cute room? Yes, the place is far from downtown, but it's kind if nice to get out if the loud mix. Also, ask for a quieter room if you need that. The staff was pretty accommodating.

22/01/14 | Link | Rating: 4.0
23. Krystle H.
My husband and I stayed here while visiting Key West. The motel offers a hint of unique charm while trying very, very hard to be considered a "resort". It's "almost" there...

The laid-back attitude of the employees is something we noticed right away. Laid back can be mistaken for rude and unprofessional, they flirt with that fine line of what is acceptable. ****They do charge a $10.00 fee per day for a resort fee, which is a joke boys and girls.***** What is it for? Really?...

The room we were given was very spacious however the locks were very poor and looked as if they were recently kicked in or something.
THE SHOWER WAS THE MOST DISGUSTING SHOWER I'VE EVER EXPERIENCED IN MY ENTIRE LIFE. Not only was the caulk dirty as all heck, the water would collect at the bottom and overflow into the rest of the bathroom. When I brought this to the attention of the employees, I was told by Gina, in a very unprofessional way, that we should have told them sooner, and the level of the water in The Keys is to blame, not their lack of plumbing.... BULL, I call your bluff.
The maid service doesn't come around until... meh.... when they feel like it... which was well past 3:00 every day.

We were told from an actual employee of Ibis Bay that this motel was used in the past as a "by the hour" place (if you catch my drift), so I give them props for coming as far as they must have... but you really need to fix up the place to be considered a "resort", and to charge as much as you think you can.

Choose a hotel closer to down town. You might spend a little more a night, but you'll save yourself a headache.

02/03/13 | Link | Rating: 1.0
24. Stacey B.
It's really a 2.5 star rating.  Great staff, thin walls, cute room, awesome hammocks!

The walls are extremely thin.  We had a large party next to us and could hear everything.  I called the front desk and asked to be moved, he asked what the problem was then came down and yelled at the party. It worked! They were quiet for the night and the following day. Although, the next morning, we could hear singing on the other side.  Our room was oddly shaped, we had to walk down a hall to get to our bathroom.  There were also 4 lamps, but only one worked because it was the only one near an outlet.

23/01/14 | Link | Rating: 2.0
25. Brie R.
We stayed here for three nights in September after a previous reservation fell through.  The room was very small and basic but quite clean, just a queen bed with a dresser and tiny closet and small fridge.  The decor was cute and kitschy.

We spent most of our time there drinking by the pool and lounging in the hammocks which suited us just fine.  The private beach area was nice and quiet and we ordered pizza one night and ate it out on the dock with a six pack of Corona while watching the sunset. The restaurant on the property, The Stoned Crab was quite delicious but maybe a touch overpriced on the drinks.

Saturday evening the place was hopping with bikers and families and party goers, the week days were much more mellow.

All in all I would say that the $224 for Saturday night and $119 for weekday nights balanced out to a reasonable price for the whole stay and I would recommend this place to someone who wants a place a little away from downtown and high on charm and relaxation.

30/09/13 | Link | Rating: 3.0
26. Leah L.
This was our first time staying here after many times at the Casa Marina. Great little quaint hotel far away from the noise on Duval. No it's not glamorous like the Waldorf or Hyatt but value for the price is high. Yes there is a resort fee of $20 which is common with every hotel in Key West (Casa Marina is $30 plus parking). The shuttle bus is very cool with race car seats & a friendly driver. Also ate at the Stoned Crab. Food was good and atmosphere very chill. The price is an AWESOME deal for Key West. We enjoyed beers on the dock as well. Very clean and well maintained. We will be back!

04/05/14 | Link | Rating: 5.0
27. Neil C.
Terrible rooms, tiny, old , wifi sucks , actually no wifi in rooms. Front desk ladies were pretty good. Pool area was average but clean.

26/02/14 | Link | Rating: 2.0
28. Paula R.
Ahhhh where do i start.......if there was an option for zero stars that will be more appropriate . When we walked into the room it smelled unpleasantly humid, the air conditioning unit was extremely loud. The worst part of the stay was the 2 inch cockroach that i foud in the bathroom as i turned on the light on the first night. Wait not only 1 night but cockroaches on the second night also. Unfortunatly ALL the other hotels were booked. At $235 a night is a rip off in so many ways. DO NOT STAY at this hotel. Is more like a dirty Motel if anything. Is beyond me how they can call it a resort.

22/06/14 | Link | Rating: 1.0
29. Heather M.
We wanted a little off Duval St to avoid crowds and we were extremely surprised how cool this resort is. Kinda 50's kitschy but in a good way. Walked out to the patio off the room to see our very own hammock and floating dock on the gulf with chaises. The Stoned Crab restaurant onsite was amazing as well. Boats bring their haul in to the docks at five and their catch is cooked that night. Stoned crab claws, salads, martinis and magaritas are top notch and not to be missed. Excellent staff. This is a top spot if you don't want to stay directly on Duval. We fell in love. We will be back!

29/12/13 | Link | Rating: 5.0
30. Cynthia R.
Stayed here with some friends recently.  We opted for the less expensive 'courtyard' room.  Cute, newly redecorated room.  Had a small veranda with a hammock and a nice view of the parking lot.  So if you're looking to spend some quality time in a hammock, the courtyard room is not the place to be.  We also discovered on arrival that the lock to our sliding glass door was broken.  After a number of calls to the Front Desk a maintenance person finally showed up.  We left the matter in their 'capable hands' and boarded the shuttle downtown.  Upon our return that evening, we discovered the lock was still broken and our room had been left unsecured!  We asked for a room change but were told the only other room available was a beach-side room which would cost us an additional $75 per night.  Totally unprofessional and inappropriate.  Our lock issue was never fixed by maintenance during our stay...my husband actually found a way to secure the door using the broken lock pieces.  Housekeeping basically ignored our room as well and didn't show up until sometime after 3pm each day.  When they did show up, they would simply make the bed.  We did not receive any new clean towels.

The free shuttle was very convenient and ran frequently throughout the day.  It was a bit challenging to find a place to stand/sit on the shuttle due to the number of people trying to use it, but it was preferable to fighting traffic and finding parking downtown.

07/03/14 | Link | Rating: 2.0
31. Krista B.
Disgusting. Absolutely filthy. The room was dark and dingy. I would not step on the carpet with bare feet. The shower was the most disgusting thing - full of mildew and scum. The air conditioner was filthy. We had to check out after 2 days. It was the most disgusting hotel experience ever. Don't stay here. Gross.

25/04/14 | Link | Rating: 1.0
32. Mary Ann W.
Buyer "BEWARE".  Think you're getting what you are paying for, think again!  I recently went to the Ibis Resort website to book my stay at this hotel.  During the entire booking process there was never anything indicating that there would be a required "Resort Fee", even after I submitted my payment and saw an online confirmation of my booking.  Yet, when I received an email confirming my stay, I noticed that there was now a required "Resort Fee".  

If the resort fee had been shown during the booking process, I would not have had an issue paying it, but it was never disclosed.  It was only after I booked my room, and paid for the reservation, that the fee appeared.  

When following up the next day with the hotel to express my concerns I spoke to Gina who agreed that their site did not accurately display this charge.  Instead of waiving the charge, she wanted to dismiss the issue by offering to cancel my reservation.

When I asked to speak with the GM and left my phone number, my concerns were answered with an email indicating that the hotel decided to cancel my reservation.  I have now been black-listed from staying at the property for not wanting to pay a resort fee that was never properly disclosed.  

Way to go Chris Holland (owner) and Gina (reservations manager)!  This review certainly shows how not to operate a business.  Maybe it's time someone contacted Anthony Melchiorri from Hotel Impossible.  Your hotel staff and owner are in much need of a refresher course on how to treat your customers.

11/04/14 | Link | Rating: 1.0
33. Erika W.
I stayed here mainly because of the reasonable rates and was fairly satisfied. Beware, though, the cheaper rooms are right outside of the bar which plays loud music all evening and late into the night so falling asleep wasn't very easy. The parrots, whose cages are right next to the bar, then squawked me awake early in the morning. So if you choose to stay here you may want to pay a little extra for one of the nicer rooms on the beach.
My room, although a little louder than I'd hoped, was clean, cute and served its purpose.
The restaurant was good, I enjoyed the fresh crab.

18/11/13 | Link | Rating: 3.0
34. Kimberly C.
I stayed here for a wedding in Key West Oct 11-13 and picked this place because I knew other people staying there and the price was cheap compared to every where else.
If you're in Key West I don't supposed you're going to be in the rooms 24/7. You're going to be out and about and your room is strictly for getting ready and sleeping. At least that's what I used mine for and it was efficient.
The rooms are small but I expected that because of previewing pictures. I stayed in a one queen bedroom.  The bathroom only had a standing shower but the shower head was adjustable so my 5'1 self wasn't being hit in the face while trying to bathe. There was a plenty of counter space around the sink so I had room to put all my stuff
My friends stayed in a room with two queen beds and there was plenty of room as well.  Their bathroom did not have any counter space though, so for girls, that was an inconvenience.

Both rooms had window units but the rooms were kept cool if you weren't running in and out constantly.
There is a TV, fridge, and plenty of towels, but no microwave or iron and ironing board.

Had a couple issues with me room ie. my light bulb blew when I went into the bathroom but the front desk was nice and the issue was fixed promptly.

I did not have time to take advantage of the shuttle, pool, restaurant, or water fun, but they all seemed well taken care of and clean.

Would recommend this place to any friend.

14/10/14 | Link | Rating: 3.0
35. Robert E.
I really didn't know what to expect when getting there as we found Ibis online. For what we paid I have no major complaints. 

We asked for a beach view room and they were able to accommodate the request.  If this was your first time visiting the keys there is no beach in the traditional sense. If you're looking for a beach resort this is not your place. The rooms had a great view of the water, hammock, and easy access out to the floating dock. The beds were a bit on the hard side and a little small but spent most of our time at the pool or downtown.

The pool is connected to the restaurant and closes at 9:30 I think.  Which was not cool. It's swim at your own risk but closes early.

The resort has a shuttle that will take you down town and pick you up. It's a short ride downtown I mean the island isn't that large. The bus last pick up time is at 9:30 and runs all day.

We only ate lunch at the restaurant one day and the shrimp basket was decent. It's a little pricey for but that's going to be the case in any tourist area.

Lots of amenities to pick from, jet skies, boat rides, kayaks, scooters, bikes, or just hang out by the pool.

I would stay here again.

28/07/14 | Link | Rating: 4.0
36. Chili A.
Tooooo expensive. It's an ok ok resort. We took the ocean view room. It was small n nice for couple but really expensive..I read few hotels r better than this n cheap. I can say if u don't want ocean front view room. Opt others.

13/04/14 | Link | Rating: 3.0
37. Carlos D.
Its ok... A bit expensive for what it is... Rooms are very simple/old.. And the reason wi-fi doesn't work is because of the stone in the walls. (But our wi-fi worked well).

The views are cool, the location is convenient. The pool is fun and the beers are cheap. The bar tender knew my name by heart the next day. He makes people feel like family. Everything was very clean.

The restaurant is excellent, but servings are small and could get loud. Service was very good.

Its like an upgraded motel in general. You can park your car in the door of your room. They have a shuttle that takes you downtown. Cool designs and ideas with decoration.

Its very creative and original and gives you a tropical relaxing sensation. I would recommend.

14/05/14 | Link | Rating: 3.0
38. Rafa B.
I won't give. 5 start because this was my second visit to this place. The first time was horrible...bad food, service, and bad drinks. We didn't wanted to come again but last night we decided to give them a second chance after 3 months. The service was amazing. Scott made sure that this time everything was perfect. The food was amazing. I couldn't believe I was eating at the same place from 3 months ago. And the drinks were right! Next time I go, If the service is as good as last night, then I'll give my 5 start to them.

04/06/14 | Link | Rating: 4.0
39. Rick J.
Stayed at this "resort" for a week during spring break. Shuttle bus was good for trips downtown, and Stone Crab was ok for food. But that's  were the good stops.  
Small rooms, unfriendly staff, workers remodeling rooms during the day, beautiful view of stagnant stinky swamp water and orange construction barrels. They also don't tell you about $5.00 per day per person "resort" fee until you get there.  No coffee maker or microwave.  And all this for $360 per night. What a Joke!  
DO NOT STAY HERE.

15/04/14 | Link | Rating: 1.0
40. Angelo R.
I stayed here Saturday, June 8th because all Duval area hotels were fully booked. It's my fault cause I waited too long to reserve a room. Great deal again from Bookit.com ($100 per night) and from reading reviews online, this place had several "not so good" hits. However, my stay was comfortable and the room that was given to me was recently refurbished. I didn't have the bay view but it did have its own terrace and hammock. Here are the positives:

1) Room 301 - King Bed, New Paint, Refurbed Bath, Clean Floors, Linens Fresh, Cold Wall A/C
2) Room had fridge, new dinette set, beach towels, blow dryer, LCD
3) Location on Roosevelt - less than 10 minute drive or taxi to Duval ($8 cab ride)
4) Hotel had own cool bar, restaurant and pool
5) Plenty of free parking spaces
6) Check is a breeze and staff is very helpful

Yes, the only negative about staying outside the strip (Roosevelt) is you're a little far away from the action but I didn't have to worry about finding a parking spot. Most Duval hotels charges overnight parking or paid metered. I will consider staying here again and ask for the same room cause it was pretty clean and spacious enough for 2 :)

14/06/13 | Link | Rating: 4.0
41. Ryan K.
So on the morning of the third and last day I stayed here. I woke up to use the shower and the knob/handle to turn the shower on falls off. It was loose already to begin with anyway. Also dont be surprised if you leave to go downtown and decide to come back to your room in the afternoon and find that room service has yet to be there as I found. They didnt get to my room til shortly after 4:00pm.
   Again I pretty much summed everything up in my first review of this hotel. Other than being place to sleep it's not worth the high cost $250+ a night to stay here. Also as stated by another fellow Yelper that made a similar review. Save your money and DON'T look here.

19/02/13 | Link | Rating: 1.0
42. Amanda G.
Ok, so here's the skinny. I live in Key West, on Sigsbee Annex, right around the corner from this "Waterfront Resort", and I've been to both the pool/poolside bar and restaurant on dozens of occasions, during the high and low seasons so I guess you can say I have an insider perspective.

First of all, the poolside bartender - Rick - is amazing.  He's friendly and attentive but not pushy, and he mixes great drinks.  He will remember you after meeting you once, too, which is a welcome trait after you meet some of the other staff.

LOCATION

Hotel: Ibis isn't the farthest resort from downtown but it's wayyyyy outside of walking distance and cabs will cost you plenty.  I've never used their free Life's Too Short Bus shuttle, but having chatted with some patrons, I hear it's a good deal for getting to downtown. I'm not sure when it stops running, though.  Venues stay open really late here in KW, so if you are a night owl, I would seriously suggest asking about that before you book because cab fare is like $25 - 30 one way.

Waterfront: Someone already mentioned this and it's completely true - the bay can be stinky. Aaaaand, you might see some rubbish floating around (thanks party boaters).  

Pool: Plus, the pool is about 50 ft from the main road, Roosevelt Blvd, which is under major construction.

PRICES

Alcohol: You will definitely find better prices on alcohol in Key West at places like The Green Parrot, which has a beer and liquor selection on par with Ibis.  If you're a craft beer or wine person, save yourself the discomfort of Bud Light and the like and drink at the Porch or World of Beer for about the same price.

Food: You'll pay McCormick & Schmick's prices for TGIFriday's food.  If you're traveling with kids, the chicken tenders meal is a decent option ($7).  For $5 more you can get an extra tender and no fries with the appetizer version (thumbs down/you're welcome).  For adults, the burger is a tasty option ($13). There are much, much better places to dine in KW (Louie's Backyard!) for their prices.

SERVICE

I've experienced two different types of service here: the type they give to locals and the type they give to tourists and neither of them were good.  This place thinks it's a trendy boutique hotel but it's just the local alternative to Motel 6 - a place for travelers who want to pay moderate prices for lodging.  The place could be a lot better if they focused on handling issues (bad sliding door locks, leaking showers) rather than decorating with live animals and neon paint.  Don't get me wrong, the kitschy vibe is fun but where are the substance and good service that create a truly pleasant experience?

05/07/14 | Link | Rating: 2.0
43. Lynne C.
We stayed there the beginning of March. Tricia was great. I needed a wheel chair and she had one delivered to my room within a half hour. The rooms are great. We went with friends and after a busy day we would go across the street, buy some wine and sit on the patio and enjoy, we decided to extend our stay for an extra day and there was no problem. The entire staff was very friendly. Perfect location, away from hustle and noise of old town. Free shuttles run every hour to take you to/pick up from 3 different locations. Food at the Stoned Crab was good. My first visit to the Keys and if I should be lucky enough to return, I would definitely stay here again.

19/03/15 | Link | Rating: 5.0
44. Beth K.
My husband and I had very enjoyable visit to Key West for a couple of days.  We would have liked to stay longer.  One of the nicest surprises was Ibis Bay Resort.  We stayed in the "Value Room", it was a good price,  clean,  the bed was comfortable and the amenities were great: Free shuttle to down town, really nice pool area and great restaurant on site.   I wish the pool could have been open later,  it closed at 9.  Also, they have waters ports rentals and tours. We went on the 90 minute around the island tour and Stephan our guide was great  If we ever get back to Key West,  this is the place we will stay.

25/04/15 | Link | Rating: 5.0
45. Sue L.
Very nice grounds. Easy location now that construction is over. Far enough from the noise of Duval Street. Easy in and out. Décor is very Key West. Room clean and  spacious a large canopy bed very Caribbean. The one and Only problem was the bed was hard. So we called down for a mattress pad. What was delivered was a mattress cover and not a pad. So the week was on a very firm and hard bed.

05/01/15 | Link | Rating: 3.0
46. Iroqueenb E.
Very much Key West style place, I enjoyed the style and the complimentary sarongs! A bit pricey, but what isn't in Key West?!? The rooms are very small and the waterfront view isn't what I expected. The hammocks were everywhere and comfy.
The staff wasn't very friendly or welcoming at all! I'm all about customer service and this place just didn't have much to offer in that aspect. There is a shuttle that goes to Duval Street but you are charged $5 to ride it. I thought that was pretty tacky considering the price you pay for the accommodations. The food at the Stoned Crab Restaurant was over priced and not very good.
Personally, I wouldn't stay there again.

01/01/15 | Link | Rating: 2.0
47. David W.
Fantastic time, good value. Anout same price and features as other places. $130 for 1 ski and 27 mile guided tour. A few informational stops and 1 stop at sand bar to get off skis and rest our butts. All skis less than a year old and in good repair. Not for the timid, however. Expect a good ride.

10/04/15 | Link | Rating: 5.0
48. larry c.
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Pros:  beach front rooms, pool, turtle pen, retro decor, friendly accommodating staff, free shuttle to downtown, pier lounge chairs , fridge,  microwave (upon request), paddle boat / jet ski rentals, daily housekeeping.

Cons:  weak wifi signal ,the "guest" charge of $5 per adult per day to cover parking and Internet.

04/01/15 | Link | Rating: 4.0
49. Gena A.
Stayed here 2 nights for a Chick weekend. Rooms are very fresh and clean. Beautifully decorated, nice having the shuttle into town and decent morning coffee. I would stay here again and would recommend as well.

11/05/15 | Link | Rating: 5.0
50. Ali J.
We booked a night here way back in May and got a decent rate (for Key West during the Winter) on Hotels.com . When I booked the resort photos looked amazing..rooms right on the beautiful beach, beautiful hotel rooms, etc.

When we got there we were surprised at how different the resort actually was. The "resort" (not really sure why it's called a resort when it doesn't really have any resort amenities)  is right next to the highway - their restaurant, the Stoned Crab and resort pool face the highway. Not very pretty. We stayed by the pool for most of the day and it was nice - nothing special. They had music over a speaker but about halfway through the day it turned off and came back on about 5 hours later. I was surprised with the space they have for a pool area they don't have a hot tub.

We ordered food and drinks from the Stoned Crab while we were there and it was ok - overpriced for the quality. The sangria was amazing though and definitely worth the price! Highly recommended!

Near the Stoned Crab they have an area where you can rent paddleboards and Jet skis, but it was a little cold so we didn't do any of the watersports.

When we checked into our room I inquired about upgrading so we'd have access to the beach and was offered an upgrade for about $100 more. Later on I realized if I had checked into the hotel on Yelp they would've upgraded me for free - lesson learned! The room we got faced the highway and was decorated nicely, but was still going through renovations.

Overall it was an ok place to stay but not worth the price. It seemed like they were renovating a lot of the "resort" and maybe once it's completed it'll be similar to the photos.

15/02/15 | Link | Rating: 2.0
51. Michelle S.
MAKE SURE YOU READ THIS!
*COCKROACHES*!
We stayed at the Iris Bay Resort this past March. After upgrading our room and spending ($360 per night), we wake up to a cockroach in our bathroom on our personal belongings. We called front desk ASAP,  they gave us the "run around". We spoke with Gina (property manager) and her response, "these things happen all over Key West & she can't authorize a 3rd party booking". My best friend staying overnight mentioned to Gina, that she lived down the street in a house for 3.5 years and never ONCE had a roach in her house. Gina (deer in the headlights), told her lies in a different manner, that "pest control" comes out weekly (as if THAT had anything to do with me). Being caught in her own lies, we ask for a higher up manager. We now wasted another hour waiting for manager/owner to appear, Chris, to speak about this issue; simple nods and smirks- he responds,  "its just a palm meadow bug". Are you reading this? FYI, a bug called a "cockroach". Thinking that he is outsmarting us and the situation with his bug/roach knowledge, he mentions the 3rd party issue and that we can't be refunded. We explain to Chris that the 3rd party agent granted a refund but is awaiting approval from Chris; additionally, we have our receipt from our upgrade, paid in cash to perhaps receive a refund- (which wasn't 3rd party, {$45}). He answers FLAT OUT, " No, I'm NOT giving you a refund, end of story...and also you need to get off my property because you are disrupting my business. Leave now."

We were shocked by the level of unprofessionalism that Chris showed us after spending hours of our limited vacation time, dealing with this seemingly simple, fixable matter. In conclusion, be advised that no compromises will ever be had, that the customers are always wrong and that we, as the customers, are always trying to pull the "so called" wool over the managements eyes . Wonderful customer service ideology right? Be aware that an upgrade for most hotels means additional amenities and services but for Ibis Bay, it means showering with cockroaches.
We should have read the reviews a little more thoroughly before booking this pig sty. HEADS UP... Do your homework and read about these buildings before you sleep in them. They were manifested with Bed Bugs, and cockroaches once before... But ready??? It was previously a paid by the hour establishment, if you catch my drift.
ALSO, read the past reviews/stories of these SAME managers (Gina and Chris) and the way they treat all customers (especially the younger crowd). Being in our late 20's/early 30's, they completely disrespected us. They make you feel as if you were in the wrong from these issues, but their lack of management skills just proves that they are just another weak establishment and obvious crooks. They lie and mistreat customers, and will say anything to make you believe them. There are some beautiful resorts closer to the strip, and they are "roach" free.

08/04/15 | Link | Rating: 1.0
52. Christine C.
Great for families

Stayed here on a whim, great, friendly staff. Great for families with kids. Birds and turtles in fenced areas w/ feelings you can watch. Plus they have water activities on property. Free shuttle that runs hourly to Duvall street so getting to downtown is no problem.

01/03/15 | Link | Rating: 4.0