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Silver Palms Inn in Key West, FL

Silver Palms Inn in Key West, FL

History

Established in 2010.

This family owned and operated Brand New Eco-Friendly Hotel has recently undergone a multimillion dollar rebuild from the ground up after 27 years of ownership. Attention to detail was a major part of this family`s dream for The Silver Palms Inn. The family invested in the environment with the use of Eco-Friendly technology and details without cutting corners or sparing any expense to offer a luxurious Key West Hotel. At the Silver Palms Inn, you will find all of the amenities your heart desires to make your stay in Key West as close to home as possible. While staying at The Silver Palms Inn you are sure to receive all of the amenities needed to enjoy your stay. From Complimentary Covered Parking to the Free Local and Long Distance Calls, you are part of the family at The Silver Palms Inn, and not just a Guest. Enjoy a Fresh Complimentary Daily Continental Breakfast every morning in the main lobby where you can gain insight about the many trips and tours available.

 

Company Info:

Rating: 3.83

Address: 830 Truman Avenue, Key West, FL, 33040
  • Mon: 7:00 am - 6:30 am
  • Tue: 7:00 am - 6:30 am
  • Wed: 7:00 am - 6:30 am
  • Thu: 7:00 am - 6:30 am
  • Fri: 7:00 am - 6:30 am
  • Sat: 7:00 am - 6:30 am
  • Sun: 7:00 am - 6:30 am7:00 am - 6:00 pm

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Comments (36):

1. Ash S.
This was by far the worst hotel experience I or my friends have EVER had, and the establishment deserves nothing more than zero stars--STAY AWAY!! We were hoping for a fun night in Key West, which we fortunately were still able to accomplish, but this hotel's management made certain we left the vacation spot on a sour note.

To be fair, our stay started out okay. Upon arriving at the hotel, we were impressed with its new and clean appearance (it just opened a few weeks ago), the nice pool area (although small), and the spacious free parking. The check-in process went smoothly, and the front-desk receptionist was quite welcoming. When we went to our room, we all agreed that the room was nice and spacious, although lacking in certain amenities (i.e. iron). We immediately called for a roll-away bed because we had a fifth guest (which contributed to the disaster that ensued, which I will explain later). To our surprise, they did not have any (nor did they even have matches). Later on in the evening, when we asked if they had a corkscrew, the front-desk receptionist said that they did, but asked that we go down to the lobby to get it ourselves, which we thought was odd. The rest of the stay was mediocre and unremarkable until...

The general manager ran to my car screaming as we were leaving after checking out. For about five minutes she berated us like little children, accusing us of "trashing the room," and threatening to charge us the $250 security deposit. Needless to say, I did not agree to this. Her response was to demand us to clean the room ourselves. When one of my friends asked if she could help me, the manager replied "No, this is not a sorority house. You have to wait off the property." Shockingly, we were NOT being "punked."

In the interest of full disclosure, we did not leave the room in sparkling condition. We had some trash (which we placed in the garbage can), there was some melted ice on the dresser, and the floor was a little mucky (not filthy, just in need of a quick mop). In our opinion, and I think in any reader's opinion, this does NOT constitute trashing a hotel room -- nothing was damaged and no excessive cleaning was needed to return the room to its original condition. The frantic, outraged, and frankly disheveled general manager (soon accompanied by her toothless side-kick, referred to as the "executive housekeeper," which probably means that he is the ONLY housekeeper) continued to rant and rave until we arrived at the room to investigate the "crime scene." When we were walking to the room, we realized that the manager hadn't even bothered to verify that it was in fact trashed. Instead, she had relied only on one housekeeper's word, which became apparent as she started off in completely the wrong direction and upon entering the room, displayed an obvious sense of disappointment. To her surprise, the room was not trashed -- it was merely a little messy. So, when I offered to mop (I know I shouldn't have even offered, but I just wanted to get out of there), she dismissed the whole cleaning idea and just had me wipe the melted ice off the dresser.

Rather than admitting that she had overreacted and apologizing, however, this tyrant decided to attack us from a different angle--she accused us of having 5 guests instead of 4, which was the limit for the reservation. I remember that she kept yelling the same sentence over and over (making me question her psychiatric wellness): "we have you on camera! we have you on camera!" Again, in the interest of full disclosure, we did have 5 guests and knew the reservation was for 4, but didn't think it would be a big deal and didn't know that we could have paid an extra 15 dollars to put a 5th person on the reservation. I told this to her, but she was not interested in any explanation. She started another tantrum, this time even more degrading, calling me "uncivilized" and telling me that I broke the law, among other comments that should NEVER be told to a customer by a hotel manager. Without even asking how many people I had put on the reservation (or having investigated it before making the accusation), she immediately demanded that I pay 15 dollars for each extra person. When I told her that the reservation was for 4 so I would agree to pay $15 for the 5th person, she said, "we'll see about that."

The manager's tantrum persisted as we made it out of the room and down to the front-desk to sort out the additional charge, even up to the point when I signed the credit card receipt (at which time she accused me of not really signing).

We did make it out of this hotel in one piece, but needless to say, our dignity had been violated. I have never experienced such gross unprofessionalism in my life, and as a result, felt that it is my duty to warn fellow vacationers: BEWARE.

19/10/10 | Link | Rating: 1.0
2. Wayne S.
I had such high hopes after reading the reviews from Google but after the 4 nights here I'll never make this mistake again.  First off the pics on here are certainly misleading.  Nothing is as big or as nice as they make them look here.  The pool is very small.
We checked in and were greeted nicely by one guy and the other acted as though I were an alien when I asked a question.  We found our room to be a nice looking room overall but a little too small.  Good TV but could use HBO.  On our first night we found our white socks turning black from their tile floors.  We didn't think much of it and would let them clean them the next day.  Well we erred and left the Privacy Please sign in the door.  We got back to the room at 5 PM and took of our shoes to relax a bit.  Within 30 minutes both of our socks were black as can be.  Neither of us wore our socks outside at any time.  I went to the desk and they apologized and said they would tell housecleaning.  The next day we went out again and came back later in the day.  The room had been cleaned while we were out.  Within 10 minutes of wearing socks in our room (clean socks) we again noticed our socks turning black.  I told the front desk and they had the housekeeping supervisor meet us in our room.  She saw our socks and immediately started justifying how she cleaned and scrubbed the floors.  We never doubted her but she pretty much made us feel like we were lying.  We both went to bed that night with filthy feet and this time we did not care if we got the sheets or bedspread dirty.  
The next day we went out again and came back at 3PM to a dirty room.  We wrongly assumed they would make certain the room was really cleaned this time.   This time I knew I needed to speak with the manager.  (Big mistake)  He gave some excuse that they were waiting for us to return so they could clean in front of us.  WTF.  Really?  What makes them think guests are going to want to sit and watch them clean?  We were on vacation for Christ;s sake.  The manager asked if he could bring in a white towel and wipe the floor to see for himself.  I said sure and he came in with a clean towel.  Well guess what.  He pulled up a dirty towel and the look on his face was precious.  The cleaning supervisor showed up and he reluctantly showed her.  Her face too was one of shock. We asked them to leave as we wanted to pack up to go home the next day.  He said he would speak to the owner and even though they have my cell number I have not heard a word from him.  
Another thing is this place has no guest wash.  Prepare to go to a dump down the street to do laundry or pay someone else to do it.  
My wife and I are in our 50's and this was to be a dream vacation for us as this is not something we can afford to do on any kind of regular basis.  I won't say Silver Palms ruined it but it certainly was not as enjoyable as it should have been.  Management could have done better here and they failed.

11/11/11 | Link | Rating: 2.0
3. Mary T.
This was a completely overpriced hotel and is really a motel.  The cost was $300/night so I assumed it would be a nice resort.  I was very nervous when we were 0.2 miles away and we saw a strip club and two pawn shops. The room smelled so strongly of disinfectant we couldn't stand to be in the room and checked out shortly after checking in.  The ad said an island view. Which I wrongly assumed was an island other than Key West but it was actually Truman St   The staff couldn't help us and the manager refused to refund our money. We went to the Reach which was cheaper, on the water, and significantly nicer.  Oh and my pool at home is bigger than their pool, the pictures are very deceiving. If you are use to resort amenities this is not the place for you!

25/05/12 | Link | Rating: 1.0
4. Jason S.
The rooms are in fine shape and are quite nice.  The front desk and manager leave a LOT to be desired.

01/11/11 | Link | Rating: 2.0
5. Chris P.
We stayed here a month ago and were very impressed with all of the renovations done; Its a gorgeous boutique-like hotel.  The rooms are beautiful and modern and its pretty convenient to all everything (a nice walk). We really liked the free continental breakfast too.  There is plentiful parking and the staff was superfriendly.  My only recommendation to other guests is that if you are sensitive to traffic noise, to be sure to ask for a room not near the side facing route 1.   They provide earplugs if you are in those rooms or suites, but because Key West is always bumping, you probably aren't coming here to sleep much anyways!

28/07/11 | Link | Rating: 5.0
6. Megan M.
While the name may make you think of a hotel that's old and so-so, this is really a hotel that's new and so-so.

My stay here was just fine, but nothing spectacular. Let me break it down:

The good:
The room was nice, new and clean with plenty of space and a bed that was just fine with contemporary, clean linens.
Check in and check out was extremely fast, efficient and friendly. There is a $100 security deposit when you check in, but this wasn't a big deal for us.

The not so good:
- The hotel's location: if you choose a "streetview balcony" prepare to overlook a dingy laundromat or some tiny, crappy houses. It's an easy walk to Duval, but still a walk, so if being within steps of the action is a concern for you, this may not be the best place. The bf and I are in good shape and we don't mind walking, so this was fine for us, but we both said we would have preferred being a tad bit closer.
- Outdoor corridors: this hotel had them, which made it feel a little sketchy.
- Creative photography: this place really doesn't look like the images on the web site at all. It is much smaller, particularly the pool area, as others have noted. A $10 resort fee really isn't a big deal to me, but if you are someone who is concerned about this, there really isn't anything warranting it at this hotel. Definitely not a resort, more of a Best Western.
- We somehow misconstrued the check-out time, thinking we needed to be out by 12 instead of 11. We got a call from the front desk at 11 asking if we were planning to stay another night. When we said we just thought check out was at 12, they said okay, no big deal, but then 10 minutes later a rude maid came frantically knocking on the door asking when we would be out. I know it was our bad to stay a little late without formally making the request, but I don't think the hotel was totally booked and would have appreciated a bit more politeness. especially when we were already rushing to leave.
- Thin walls. We could hear the maids walking by every morning, cleaning the adjoining rooms (yes, our room had a door to another room attached, which I kind of hate), and we could hear general street noise. This probably isn't the place for light sleepers.
- There is no exhaust fan in the bathroom and ours definitely had a gross, light mildew odor going on.
- This is a "green" hotel, meaning you have to put your room key in a slot near the door to make the power in the room work. I hate to say this, but this is one example where I think "green" really means "hotel being cheap and trying to save money on the electric bill."

In all, this hotel was just fine, and while I probably wouldn't stay here again, I might if the price was right. To reiterate: it was clean, the rooms were spacious and the location was okay.

The bf and I usually try to stay in four-star places when we go out of town, though, and this was just more of a true three-star, on par with a basic Holiday Inn or Best Western. So, if you're just looking for a place to pass out, this is a fine choice. If you're looking to enjoy some upscale amenities, this probably isn't the place for you.

18/02/11 | Link | Rating: 3.0
7. Eliza M.
We had a great time here and would definitely recommend it!
Positives: Excellent cleanliness and service. Great decor and great location - Walking distance to everywhere. Bonus positive is the "green" effort in energy conservation.
Negatives: Pool area not as big as pictures make it seem, but still plenty of seating in great lounging options. Mattress is not as luxurious as it looks/is described as.
Overall we loved it.

10/01/11 | Link | Rating: 5.0
8. Melissa D.
Nice, clean and convenient to all shopping and restaurants.  Staff is friendly and accommodating.  Just ask for a room away from the Truman Street side if an event is going on.

31/10/11 | Link | Rating: 3.0
9. Felicia T.
My husband and I stayed here July 15-July 18, 2011 for his sister's bday weekend. The hotel was amazingly clean and fresh feeling with the bright colors and spacious rooms.

Upon walking in there is a desk to your right with a comfortable chair, the bathroom has a shower with beautiful colored green and blue tiles. Just outside of the shower/toilet area is the sink and mirror vanity with plenty of space to put your belongings. YOu are also given two beach towels for your use. The closet has great space and there is also a chair lounger next to the bed for relaxing. The rooms come complete with a balcony, chairs and a table to relax after your long day .

There is a nice flat screen affixed to the wall complete with drawers space, safe and mini refrigerator in case you want to buy soft drinks, beer or have left over food which you can heat up the next day in your microwave. Just make sure to have some utensils to eat the food later.
The bed and pillows are VERY comfy

The lobby area serves breakfast every morning from 6-9am. There are muffins, fruite, cereal, croissants coffee and juices. Throughout the day coffee and lemon water are available as well.

The front desk is well prepared with several binders contianing different tours and activities throughout the island. They can book the tours for you right there including renting scooters and any reccomendations for restaurants as well.

The pool is small but has an awesome waterfall that can feel refreshing and very nice pool furniture to lounge in and enjoy the sun.

The staff was very kind and helpful from day one. Only drawback was that we kind of felt rushed to checkout if when asking for a small late checkout. YOu do get charged a resort fee each night in addition to your rate.

We did have a minor issue with sewage smell when we walked in and we promptly called the front desk and someone came in to fix and problem was solved.

The hotel is located in a great area. just a 3 or 4 blocks from Duval and Old Town right on US1/Truman. There are two scooter rental places just a block down.

All in all, it was an amazing hotel, very cute and modern, new and we had a great time!

23/07/11 | Link | Rating: 4.0
10. Julia S.
Really nice place to stay. Clean, spacious and nicely decorated rooms. Excellent location in Old Town, just walking or biking distance to Duval Street and the marina.  Comfy beds and friendly, helpful staff.  Would come again.

09/08/12 | Link | Rating: 4.0
11. Sachin P.
We stayed at the Silver Palms Inn for this past 4th of July weekend. We had seen the sleek website with very modern rooms that were sporting an Art Deco Theme. We had heard the hotel had undergone a recent renovation.

From the moment we checked into our junior suite until check out. Our stay was great. The staff at the front desk, pool and housekeepers were all pleasant. By the time we got to our room a crib was waiting for our 1 year old without even asking. They noticed the baby during check in and we didn't ask for a crib since we have our Baby Bjorn Travel Crib. That is a level of service unexpected.

The breakfast is a standard continental breakfast with some delicious local pastries. It mainly consists of cereals, bagels, toast, OJ, and fresh coffee and fruit.

The pool area was clean and comfy with some nice satellite radio in the background. There is currently no bar service. The fitness room is small but what you need for the quick workout.

The junior suite we stayed in had a comfy king size bed with a separate room with couch and bathroom.  We had a mini balcony overlooking the action on Truman Ave.

The hotel is a walk to Duval St but close to some very nice shops and restaurants.

Overall the hospitality, staff, and management were all great and we would highly recommend this to any family and friends.

We'll be back at the Silver Palms during our next visit to the Keys!

11/07/11 | Link | Rating: 5.0
12. Vishal K.
Very comfortable, clean, nice layout, great pool, perfect location, parking, courteous staff...we booked it from Hotwire and got the room for 140 per night..

The breakfast options were very good, coffee and lemonade all day..

Will recommend it and stay there again..

13/12/12 | Link | Rating: 5.0
13. Priscilla H.
We read the Yelp reviews after we booked the hotel and we were pretty worried about the bad experiences, but we had a fine time. We actually would even go back if in Key West again.

Don't think that they're trendy or boutique-y, or old and rundown. It's just a decent hotel. The room was clean and simple. Nice flatscreen TV, microwave and fridge, nice shower, little balcony. Free wifi, free continental breakfast (mostly bagels, pastries, fruit, cereal - no eggs, meat, or yogurt), has a gym and a pool, and the staff was really nice (contrary to the horror stories we saw from other yelpers). No shady credit card charges.

We were super cognizant about the bed bug issues that other people wrote about and thankfully, since we attract all biting insects, avoided any of these encounters.

It is a few blocks from Duval, so we had to walk a bit farther than folks staying at other hotels, but it was totally manageable and it was actually kind of nice to be in a quieter neighborhood.

At $200/night, it was pricey, but not bad split between the 4 of us. There's also free parking on site so we didn't have to deal with that. Not a bad place.

01/07/11 | Link | Rating: 4.0
14. Jess V.
Having visited Key West several times before as a day trip, I was unsure what the hotels were like on the island. Through research, I found Silver Palms Inn and was so relieved that there was a green hotel within my price range in a good location for the island.

Driving into Key West, Silver Palms Inn is easy to locate. It's on the same road that leads onto the island. However, once you reach Silver Palms, you are in a quieter part of town, which in my opinion is great for sleeping. It is a short walk away from Duval Street and a little farther down to Mallory Square. Being in the middle of the island, it's a perfect location to head west for partying or east for the beach.

The staff at the hotel was courteous and welcoming. The rooms were clean and featured modern furniture. The linens were thin but soft, which is great in a warm environment. Some of the green features of the hotel include needing to fit your room key into a slot to access air conditioning and extra power for lights. While the check-in staff warned us of this feature, I was unable to find the slot for the majority of the first night, so I slept with the door open and learned that roosters start crowing not at dawn but rather all night long. The hotel provides ear plugs in your room along with shampoo, conditioner, lotion, and soap, FYI.

The complimentary continental breakfast provided each morning was good. There are many types of croissants available, which I thought was a nice touch.

Thanks to the Silver Palms Inn and their comfortable, green, and affordable hotel, I am anxious to book my next vacation in Key West at this hotel.

03/01/12 | Link | Rating: 4.0
15. Andrew M.
Unlike the other reviewers, I never experienced any bed bugs or scams, just a moldy bagel.

05/05/13 | Link | Rating: 4.0
16. Michele R.
New, modern decor, with balcony and heated pool. Room was very clean, staff was helpful and friendly, and hotel was walk able to everything. I wish they had some more indigenous landscaping on the property, but that would probably have left no room for parking. Also, no hot tub, which was a bummer. Put this hotel anywhere else and I would give it four stars, but if we had booked earlier, I would've opted for something more Islandy. Rate was pretty high, but probably everything was that weekend.

31/01/12 | Link | Rating: 3.0
17. Jekaterina K.
Not a fancy resort for sure. But is on cheaper side. Clean modern hotel.

Pros: Nice modern room with a small balcony, close to Duval, knowledgeable polite staff (def. ask for coupons!).

Cons: really small pool which closes @9 PM, so no romantic night soaking (never went into it) and free breakfast is kinda blah.

We stayed there when Isaac was approaching and the staff was very helpful, they even informed us that if we want to stay and wait for hurricane to go away, we can have room at a lower rate for couple of additional days.

Overall, might go again.

28/08/12 | Link | Rating: 4.0
18. Denise B.
After 1 month of reading reviews I chose the Silver Palm Inn. I'm so glad I did! I spent 3 nights there and was very happy! The rooms were large, modern and very clean. The staff was friendly and they even had a free breakfast which had a nice selection of items. The location was perfect just a few blocks from Duval st. The parking was included which was a big plus! I will definitly go back again!

12/07/13 | Link | Rating: 5.0
19. Michael P.
I stayed at the Silver Palms Inn on my first trip to Key West from 8/2/11-8/4/11 and this hotel was a home run. The rooms were clean, comfortable, and very well decorated. The continental breakfast was just about the best breakfast I've ever seen included at any hotel and consisted of croissants, pastries, and the usual cereal/toast/bagels/fruit. One especially nice touch was the large dispenser of fresh lemonade set out in the lobby everyday.

The hotel itself was located few blocks off Duval St and almost at the other end from Mallory Square. The only downside is that it was probably about a 30 minute walk to Mallory Square, but that's hardly a deal breaker and I would definitely stay here again if I'm ever in Key West again.

11/09/11 | Link | Rating: 4.0
20. Mike M.
We stayed at the Silver Palms between Christmas and New Year's Eve.  

Pluses:
Very Clean
Smaller
Friendly and Very Helpful staff
Stylish (Loved the Decor)
Newer
Good Central Location (close to Duval, but not too close)
Free Continental Breakfast
Nice Pool Area.
Free and Abundant Parking
Eco-Friendly
Nice big showers

Minuses:
A little on the high side price-wise.  (Still worth it)

All in all a great choice if you're staying on the island for a couple days.   I'd absolutely stay here again if I head back down.

04/01/12 | Link | Rating: 4.0
21. Alice W.
I stayed at Silver Palms Inn with 3 friends for 2 nights the week before Thanksgiving 2013 and it was an awesome experience. It was reasonably priced compared to many others in the area (we paid ~$200/night for a room 2 queen size beds and a private balcony facing the pool), pretty spacious, clean, great location, good variety at breakfast, free parking, onsite bike rentals, the staff was superb. I'd definitely stay there if I come back visit KW again.

20/01/14 | Link | Rating: 5.0
22. Chris V.
Not the cheapest, but good location if you walk towards Duval Street.  (Other direction features clubs and stores of a more adult orientation.)  Hotel was clean, staff was helpful, pool was nice.  Breakfast was basic, but adequate.

14/04/14 | Link | Rating: 4.0
23. Marianne C.
Definitely get a room overlooking the pool as the street-side rooms are noisy. If you book directly through the hotel you can be guaranteed to get an inside room. Also you won't have to pay a parking fee if you book directly through them.   My husband was disappointed to find out that he was not allowed to smoke his cigar outside on the balcony. Wifi connection was terrible even though they had several throughout the hotel. We had cheap hotels on our travels that were better than this.
Breakfast was disappointing since I can't have gluten. They did offer hard boiled eggs but if they were the right shape my husband could have used them for golfing. It seemed like they had way overcooked them.  The cheese was sort of fuzzy and smelled like dirty feet. I think it was old. So the only other option for me to eat was yogurt and unfortunately I don't like yogurt. But if you're into pastries and loading up on carbs to start your day you're in luck. We've had much better breakfasts at hotels that were a LOT less expensive.  Also the last day that we were there they closed the pool area for "routine maintenance" for 2 hours right in the middle of the day. We were NOT happy.
Ok so those were the cons. The pros:
The rooms were beautifully decorated and the mattress was wonderful. I loved the showers with the glass doors. Loved that there are no rugs. The pool is small but lovely. We were there during a slow time of year but I imagine during busier times it would be hard to get a chair. Oh and the pool lounge chairs had very comfy cushions on them. The location was perfect being right in the middle of everything we like to do and see. We parked our car when we first arrived and walked everywhere for 3 days.
Overall our stay was pleasant enough but I doubt we would ever stay here again.

10/05/13 | Link | Rating: 2.0
24. Joshua S.
I agree with the other Josh on here, I don't understand the bad reviews.  Obviously it's not the Hotel Del Coronado but it's, to me, exactly what it's advertised to be and it's Key West, and it fits the vibe and ambiance of what people usually want in Key West. And I"m not a really "budget hotel dude", I really like nice hotels and would never stay in a dump and this place was great.

Checked in for 3 nights over the 4th of July this last week (2012).  The rates were very reasonable compared to other hotels in Key West, I think it was $167/night.  The room was spectacular.  Very clean, smelled great, nice shower, little working coffee pot, nice balcony, and perfect view of the pool.  The pool definitely isn't wave-pool sized but it's a typical south Florida pool, small and cold and perfect for cooling off.  

The managers and all the staff were friendly from moment one.  The only annoying thing, I guess, is that they were very busy when we were checking out so nobody answered when I was going to request a late check out but it wasn't a big deal.  There are more important things in life to get worked up about and I didn't come to Key West to complain!  

All three nights our stay was perfect.  Room was clean, re-stocked, no noise, none of these roosters being loud that I read about, no noisy neighbors, no weirdness at all.  Left my car in the parking lot for three days as I rented a scooter and it was safe the whole time.  The hotel even let me leave my car for the entire day after I checked out so I didn't have to mess with parking in Key West.

I thought it was a great hotel.  You have to remember that most people that go to Key West want the Key West ambiance, not an Atlantis Resort or a Ritz Carlton suite.  If you want real Key West with friendly staff and close enough to the action but peaceful, give the Silver Palms in a shot.

09/07/12 | Link | Rating: 5.0
25. Rick B.
We stayed for seven nights and from the time we checked in until we left, we only got exceptional customer service at this beautiful hotel. Everything was very clean and the staff was great. Every time we asked for something, it happened with a smile. It's close to everything and has a great pool if you just want to hang out.. They have free wi-fi, bike rentals, and easy parking. Would definitely stay there again.

28/02/14 | Link | Rating: 5.0
26. Barbara O.
Room has refrigerator,  good sized TV, safe and beach towels. However, it does not have robes,  toothpaste, and the continental breakfast is a little underwhelming. The room is nice, and the balcony is nice, even though it may be facing the road, which was the room we had. Receptionist is nice. A little bit pricey,  but a good choice. Booked through the Inn's website for $240/night.

12/07/14 | Link | Rating: 3.0
27. Denysia Y.
This place looks amazing! It's a modern day inn in a old town of buildings. The one thing I really liked about this inn was that they had an iPod/iPhone dock in the room! Which was amazing!

Their breakfast was okay. I got a cheese croissant, and coffee. (I've begun to realize that if I'm going to go on vacation, I'm going to need a cup of coffee every morning) They did have an assortment of cheeses, including pepperjack, swiss, and cheddar.  

They even have a pool, which I didn't go into, because we only stayed one night. And they have wi-fi. Unfortunately, the wi-fi wasn't as good, because we are in the back of the inn, but when I stepped out onto the balcony I got good wi-fi reception.

And the good thing was that they have a coffee maker in the room, and I was feeling sick the night we got there, and I brewed myself a cup of tea, and it was pretty good.

I would say the only downside to this place is the price. It was around $240 for one night, which is even expensive by Vegas standards.

29/12/12 | Link | Rating: 5.0
28. Pick A.
The location of this inn is great, the rooms are very nice.   The only negative is the breakfast area which should be away from the reception in a separate room.

10/01/15 | Link | Rating: 4.0
29. Dimple P.
Very nice boutique hotel. I just searched hotels in key west, looked at the pictures and reviews and decided to book there. The guy I booked with was very nice and helpful, along with all the staff that we came across during our stay. The property is amazing, just like the photos online. And we came on the Key West Express, walked to the hotel to see if the room was ready and since it was, we were able to drop our bags off and go explore the island!

03/12/14 | Link | Rating: 5.0
30. Thomas B.
Clean, modern and excellent location

Only stayed there one night, but will definitely come back. The rooms are very clean, had a nice decor and the bed was good.
The hotel is a short walk from downtown and there are plenty of high ranked restaurants nearby.
The pool area was awesome and there was plenty of space for everyone. One note though: the pool area double as the only smoking area. They should move it to the parking lot...

13/11/14 | Link | Rating: 5.0
31. Nikki B.
Checked in at 5:30pm. There wasn't a line and the  girl at that front was nice. It was a speedy check in because we purchased through Orbitz and we paid $156 a night for a king bed. We are from Seattle so thats a pretty standard price for us.

We got a King bed with a room overlooking Truman st. I might just be immune to city noise but i couldn't hear anything but we are in the off season in October so that might be it. Also they provide ear plugs since the island has so many roosters but we didn't have to use them.

The room was clean and the bed was comfortable. The sheets were piling so they were a little scratchy. Might be time to buy new sheets of better quality. The room was large with a balcony.

The hotel was "green" so the a/c and power are linked to your room key being placed in a censor by the door. We appreciate hotels trying to be green.

The pool seemed a good size with nice furniture around it. It is open from sunrise to sunset. We took  dip after sunset and no one gave us a hard time. It was nice and goes to 4.5 feet deep. My only complaint about the pool is that it is the hotels only smoking area is around the pool so it's mostly just filled with people standing around smoking.

The wifi is pretty decent and the sattelite tv is nice but has about 30 channels.

We rented bikes at the front desk. This is the best  and most inexpensive way to get around key west. The bikes were 12.99 for a day which means you must return it by 8pm. It is 18.99 if you want it for a complete 24 hours. This is the best rate we could find and its nice to just return it in the lobby of the hotel.

The checkout was easy. I would stay here again if I went to Key West.

08/03/14 | Link | Rating: 4.0
32. P L.
The management at the Silver Palms Inn chooses to let its housekeeping keep your goods to the detriment of its customers. If you read other low reviews and low Tripadvisor reviews, you will see that management/staff is unhelpful when ANYTHING goes wrong and allows housekeeping to keep forgotten goods or outright steals this. I left a hoodie on the desk chair on the day I left. I checked in with hotel twice and the staff said nothing had turned up and that housekeeping ALWAYS brings goods to the desk.  Unfortunately, length of employment does not mean employees are honest.

The part that makes no sense is that this hoodie was lined with fleece and the only thing I had to wear back to cold Midwest this freezing winter. I cannot buy another warm coat in South Florida.

$300 for a room could mean a ground floor room next to the public bathrooms and no elevated view. Additionally, the wifi strength is poor from the rooms. The rooms are clean.

If you are concerned about the safety of your goods and housekeeping, do yourself a favor and don't stay here. Yes, there is an in-room safe, but who puts a hoodie in a safe?

11/03/14 | Link | Rating: 1.0
33. Jenny B.
If you want to take a break from the major hotel chains and stay at a family friendly "inn", I highly recommend this place. I utilized positive reviews to help me choose a place to stay, within walking distance to Duval Street, and they didn't disappoint. The room was modern, clean and comfy. My ONLY "con" for this establishment is the limited breakfast options for the complimentary breakfast that is served between 0630-1000.  But, as a free breakfast goes, it served its purpose.

04/01/15 | Link | Rating: 5.0
34. Ali N.
We just got back from our Anniversary trip to KW. We stayed at the Silver Palms Inn this weekend based on the reviews and I am so glad we did. Our room was great, clean and modern. The whole staff was super friendly. I loved that the hotel had bikes to rent right on site. The hotel is just a couple of blocks from Duval.  Close enough to walk but far enough from the crowds. The only thing that kept me from giving it 5 stars is the breakfast. It needs improvement, even for a continental breakfast.

Super happy with our choice to stay here. DEFINITELY coming back next time we visit KW.

05/10/14 | Link | Rating: 4.0
35. Hector P.
What a great place to stay and centrally located! Although I have stayed closer to historic seaport, it wasn't an issue since one walks or bikes on the island anyway. Duval St is a few short blocks away. I did the continental breakfast once. There was a great selection of breakfast foods. If you drive in, there is parking. I always found a spot for my rental car. The place is very clean. The rooms are decoratively crisp with a great combination of colors. Although I didn't use the pool I did lounge out for some time to plan my day. More about this later. My room was centrally located in the center of the hotel facing Truman Ave. This may bother some if you are an early bird or not used to hearing traffic. This is common for me. Housekeeping came late in the day, usually around 3:00pm to 4:00pm. They are very accommodating here. I really loved the three shower heads! Another plus about our room is it was very private.

So here are two recommendations that will make this hotel even better. It lacks a lounge area in the lobby. I'm guessing a trade off for the continental breakfast.  

The other suggestion is better WiFi reception on the 3rd floor. This was severely lacking or non existent from our room. It made planning the day from within our room a slight chore. The reception was not an issue in the lobby or by the pool.

In all, I highly recommend the Silver Palms Inn and will stay here again.

02/03/15 | Link | Rating: 4.0
36. David D.
OK. I'm very picky about my hotel accommodations. The staff at Silver Palms could give lessons to others.

At check in, the front desk person was pleasant, patient, and made sure we had everything we needed.  She not only answered our questions, but asked a few questions to get a feel for our itinerary and assisted us.

This hotel is located near the center of Key West and has more than adequate parking. We parked the car the first day and walked the 2 days we were there...and nothing was very far away.

The rooms are modern, clean, and well organized.

We didn't swim, but the pool area was very nice and the staff attentive. I would give this place 6 stars if I could.

04/03/15 | Link | Rating: 5.0