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Company Info: Rating: 4.00
Address: 245 Front Street, Key West, FL, 33040 Hotels in Key West, FL
1. Katie B.
I love it here. I stayed in the Sunset Key cottages...just a 6 minute (or so) boat ride from Key West, FL. Excellent service, friendly staff, total seclusion. Every morning, the staff delivers the best muffins and juice you'll ever have in a basket. Every evening, for turn-down service, they leave a fun postcard and chocolates. The beds are amazingly comfortable and there is even up-to-date plumbing on this island! There is a pool (heated) with hot tubs that is the perfect place for lounging all day (including hot waitstaff walking around throughout the day giving out fruit kabobs!). There is also a beach here (duh). The view of the sunset is indescribable (they named the island after the sunset...that should tell you something!). There are no cars on this island...therefore no traffic noise! The boat is up 24 hours a day to and from Key West...so you are never more than 10 minutes away from a party or relaxation. I HIGHLY recommend this place for any special occasion. Totally worth the money.
15/05/07 | Link
| Rating: 5.0
2. Ryan N.
private bungalow on a private island off the coast of key west? yep. it was great.
17/11/08 | Link
| Rating: 5.0
3. Terry H.
I will write about this place even though I have never stayed here. Don't know if that is legal but it seems like such a magical hotel that you can only see from the mainland, you can't visit it unless you have the money to take the boat over from the tip of Key West and register.
The way Key West works is you have the west side of island that faces the sun and everyone travels over to the squares, bars, and hotels on the mainland (if you can call Key West a mainland) to see the sun go down. And off Key West, you have another little exclusive island called Sunset Island, an island that is only for ultra-high-end living. There are no cars allowed, just golf carts and boats taking you back and forth from there to K.W. whenever you want to come over and go down Duval or Front for the action.
Some day, it is my dream to stay here and sit on THEIR Western side to see THEIR sunset. Maybe have a honeymoon here.
16/08/08 | Link
| Rating: 5.0
4. Bradley M.
SUNSET KEY!! Besides getting "mangled" before and after dinner I will say that the food was pretty damn good!! The service was outstanding, and the view was unreal!! Went with a group of 15 or so and we ate to hearts content. Boat ride over was enjoyable . All around one of the best restaurants I have ever been too.
06/03/12 | Link
| Rating: 5.0
5. Heather A.
We just got back from 3 nights here in a 2 bedroom, 3 bath cottage & are already planning on returning. Unlike some reviewers, I did not find it isolating as there were people around, whether checking out the sunset, residents walking their dogs or just having a good time. Our cottage was perfect, absolutely charming in blue & white with rattan, done very casually. Almost everything one could need was there & I can't think of much to change. I would suggest bringing aqua shoes for the very rocky beach & load up your e- reader prior. Even with free wi-fi, mine did not load - oh well... We ate 3 times at Lattitudes & frankly when we had it delivered to our cottage, we enjoyed it best. All staff was helpful & cordial, but the restaurant was busy & we sat for a while but their delivery was prompt & exactly the same. The morning breakfast baskets were like getting a basket from the Easter bunny, full of good things & charmingly presented. I really enjoyed visiting this resort.
05/04/13 | Link
| Rating: 5.0
6. Michael N.
Butter infused lobster was absolutely over the top. The filet was as perfect as you can get, and the staff was exceptional. Need I say more?
14/04/13 | Link
| Rating: 5.0
7. Elliott M.
Swank. Luxurious. Comfortable.
Big emphasis on comfortable. Overall an entirely ridiculous place to spend a vacation (read: luxurious), but straight comfortable. The beaches, the hot tubs, the fishing rods on demand (thanks Phillip!), the restaurant. Oh, the restaurant.
Normally I would be turned off by Christmas-light-wrapped palm trees (sounds kitschy, no), but not here. For some reason Sunset Key pulls it off. Maybe it's the white herons stalking nearby. Maybe it was the spinner shark...spinning out of the water. Or maybe it was the ridiculously thick, nutty and rich coffee each morning. Whatever the reasoning, Sunset Key killed it.
02/12/10 | Link
| Rating: 5.0
8. Eric M.
Heaven on Earth, or at least the East Coast. I'm a Florida boy at heart, and the Keys are just about my favorite place on earth (Hawaii is a close second, it's just an 11 hour flight instead of 2 hour flight).
My wife surprised me for my birthday with a trip to Key West. I was expecting to stay at a hotel on the beach, but she one up'd that and got us a private cottage on a private island, Sunset Key.
The Westin's guest cottages on Sunset Key are simply amazing. A small private island with no cars, this is how the Keys should be experienced. This is a 5-star resort all the way. The service is fast and excellent, and there's tons of things to do on the island. You really never need to go to Key West, although you can because the ferry runs every 30 minutes. Make sure to try Latitudes, which is the restaurant on the island, and probably the best restaurant in Key West.
Can't wait to visit Sunset Key Cottages again!
14/10/10 | Link
| Rating: 5.0
9. Michael S.
Beautiful, relaxing, isolated, quiet place to stay in hectic Key West. Great for families with kids trying to escape the excesses of Duval Street.
Only downside is the typical high end overreaching hotel food.
Try to get a cottage on the water.
11/01/11 | Link
| Rating: 5.0
10. David J.
Wow. What a location! Nice cottage right on the beach and the restaurant is really good. Downfall for the hotel is that it feels like a Westin and not like an upscale resort and at this price it should feel very upscale.
I love this place but feel like my $1,200 a night gets me better elsewhere.
23/04/11 | Link
| Rating: 4.0
11. Rick L.
We spent a week at this Westin "resort." Turns out "Sunset Key" is not the real name, the real name is Tank Island, just to highlight what a facade this location is. These cottages were built on top of dredged up sea floor so that the massive cruise ships can come and dock between you and Duval Street, definitely not romantic. The Navy used this landfill for holding the oil tanks, hence the true name Tank Island. The few guests we spotted were geriatric and probably are not filling out the favorable reviews you read here, so I highly suspect all the glowing reviews are fake and invented by the marketing machine from the Westin. In fact, I am pretty sure the reservation manager spends his time filling out fake reviews rather than helping customers. We travel quite a bit to Europe, Caribbean islands, Hawaii over the last couple of years and generally stay at five star properties. At the price we paid ($1000 per night), we were sadly misled on several points.
First, I booked through Starwood SPG. I was told we were getting 35% off rack rate, so with taxes, a bargain $1,000 USD per night for 5 nights for a partial ocean view cottage. As a Gold SPG member I asked for upgrade at check in if available, but this request was not honored, the girl that checked us in wouldn't even check availability. I was tired from the flight, so I didn't make a fuss. Well, just out of curiosity, I checked online for the rate and found that I could have booked online through Westin and got $850 per night. So I was charged over the internet rate when I was suppose to get a "deal?" When I brought this to the attention of the front desk and then SPG, nobody is sympathetic, what would you expect, I am the sucker that got scammed.
Then the Sunset Key Westin property itself, quality of Comfort Inn service dressed up in Westin garb. At the Four Seasons everyone smiles and knows your name. Here, everyone seems miserable, no smiles. The lone person "tending" the beach acts like he is doing you a favor and wish you would leave his beach and the dreadful pigeons that litter the small sad beach. The 50% gravel 50% sand beach is not combed at all, littered with cigarettes everywhere, really quite disgusting. We spent ten minutes and left. Nobody goes to Key West for the beach anyway, but this stretch of gravel is not worth walking on. The sand was supposedly brought in from the Bahamas, of course they had to, since this resort is built on landfill without natural sand. Well, over time the imported sand has eroded.
Then the Sunset Key Westin cottages ... there is a serious ant problem. Small little critters came to visit as we checked in. They swarmed to any residue toothpaste, which was leftover from the last occupant. This tells you how much house keeping pays attention to details. We have a video of the ants swarming, which I will post to You Tube later. We called the front desk about the ants right away, and the girl was not surprised. But to our dismay, they also did not take care of it during our stay so the ants visited reliably every night.
The Sunset Key Westin cottage is stocked with junk food at the standard gouge rate, just pick something up at CVS on Front Street and save a few hundred bucks. The room service and the restaurant Latitude are very average hotel food, the expected gouge price, with view of the neighboring petite landfill (just check Google earth to see for yourself), better you hike on to the island and have a real meal at A+B.
The positives ... the ferry captains are nice guys, the pool is fairly empty as the island appeared fairly sparsely occupied. I learned this lesson the hard way, the waste of money really pales against the waste of time I spent at Sunset "Tank Island" Keys. The sun set on this mistake of land development sometime ago. Buyer beware of this Sunset Key Westin!
08/02/12 | Link
| Rating: 1.0
12. Angie B.
We have dined at Latitudes twice and both times were exceptional. The food was amazing, the staff was absolutely fantastic and of course the sunset was breathtaking. If you are in Key West, Latitudes should be on your must do list.
14/12/12 | Link
| Rating: 5.0
13. Lauren L.
This hotel is amazing! One of the nicest I have stayed at: ever (and I've been to some nice places). It is pricey and they do charge a resort charge of $100 for what I am not sure. The pool area is gorgeous, the cabins are and make you feel like you have a house on a tropical island and you can since there is real estate on sale on the island (that is only accessible by boat) for $1 & up. The beach is very beautiful, the water crystal clear it is a wonderful little escape from Duval Street. The boat comes twice an hour and is available 24 hours (you have to call it if its after 12 am) and is a 10 minute ride shore to shore. The service at the restaurant connected to the lobby was very friendly, relaxed and professional. The things to order at this place are the jerk chicken sandwich which was very flavorful and the grouper sandwich. Fish tacos were decent but nothing special. Even though all their food must be shipped in it was very fresh. At the beach order the Mango mojitos they are amazing. The one minor flaw was that the service was slow upon one request otherwise everything went off without a hitch. They have free wifi in the cottages and on the island (if you are staying there) and adorable key lime bath products. This resort feels like you are staying at an estate on a private Hawaiian or Caribbean island: how could you not enjoy it?
30/01/12 | Link
| Rating: 5.0
14. Karen B.
YOu have to make a reservation for the restaurant and the ferry that takes you there.
You have to go here when in kw. The people are wonderful, service was fantastic and food is great!
The fish tacos were great.
The margarita's were perfect.
Views and vibe were five star.
02/02/12 | Link
| Rating: 5.0
15. Pinky And The B.
This is primarily for those who want seclusion. We thought we did but if we go back to Key West we probably won't want the seclusion. As New Yorkers were long for seclusion but cant deal with it when we are faced with it. You have to be a New Yorker to know what I mean. (I don't mean recent transplant New Yorkers either)
Unlike what one reviewer said it is like a private Hawaiian island.
Spoken like someone who has never been to Hawaii. When we first went to the Keys it was before we ever went to Hawaii the Keys being so close to New York compared to Hawaii.
The water in the ocean in the Florida Keys is like bath water, hot not refreshing. The water in Hawaii isn't cold but it isn't hot. It is refreshing enough like pool water in the sun not too hot not too cold!
The water in the ocean here is not refreshing. Hawaii never gets too hot or to cold. The weather is perfect. We were in Hawaii last during a "heat wave" we loved it! As it was cool to us! My husband found the Keys to be too hot for him. (we laughed in Hawaii when they said they were having a heat wave)
The culture here is nothing like in Hawaii which is very rich culturally. This is the Florida Keys. Very different culturally than Hawaii. But I would say this is like a private island in the Caribbean yes. It is close to the Caribbean.
Being on a private island does not make it cooler than Key West. Only more quiet if that is what you want.
The real name of this island is Tank Island but they changed the name for tourism. en.wikipedia.org/wiki/Su…
There is a restaurant on property but we didn't eat there we went to Key West every single night so that is why this wasn't the right choice for us. But I know someone who is a travel agent and she thought this was best for New Yorkers wanting to get away. It was really nice. It gets you away from the noise if that is what you want.
7-minute ferry ride to Westin Key West Resort; ferry leaves every 30 minutes, or upon request after 2 a.m.
Distances from the Westin Key West Resort, where the Guest Cottages ferry lands: 2-minute walk to Mallory Square, where the famous Sunset Celebration takes place
12-minute walk to the Florida Keys Eco-Discovery Center, with exhibits about local fauna and flora
12-minute walk to the Ernest Hemingway Home and Museum
5-minute drive or a 20-minute walk to Fort Zachary Taylor Historic State Park and Beach
06/03/12 | Link
| Rating: 4.0
16. Warren W.
Been 4 years since I reviewed this very special place in Key West. I think I may have put it on the map. Not just from my review but I tell everyone about SSK. I'm a regular. I make this a destination no less than twice a year enjoying the November Power Boat Races and then back in March or April for more fun. I'm an angler at heart and there aren't many better spots in the US for fly fishing, light tackle, offshore or inshore than KW. Since coming down in the mid-90's I have only stayed at one other hotel. I just will not go if I can't stay here. Pricey yes, but do the math. Come down with another family and share a cottage. I usually stay in one of the 4 bedrooms and fill each one. Kitchens are great, bedrooms very large, big decks, and incredible landscaping at the cottages. Latitudes is one of the finest restaurants and settings in Florida. Sunsets are spectacular; service impeccable and chef Todd is amazing. All you have to do is ask here. They just simply aim to make your stay perfect. The pool is nice and shallow for kids, but not for doing laps. See Jan or Louis for drinks at Flippers! Wake up in the morning for a unique breakfast basket of baked goods and fruits delivered to your deck by 8AM. Travel on the Island Time Ferry for 5 minute ride to KW. Get away from the madness and come back to SSK. Only drawback are the homeowners on the island. They are not the friendliest bunch. This is also a perfect spot to reward employees, do corporate events and extend! Has a beach and we love fishing off the marina dock. Shark and Tarpon right there. Do not go there though as I like it to myself.
18/11/13 | Link
| Rating: 5.0
17. Stephanie G.
I booked a three-bedroom cottage at the Sunset Key Guest Cottages for one of my best friend's bachelorette party. From the moment we arrived at the Westin for check-in before we boarded the ferry for Sunset Key, we were treated like royalty. The staff at the valet area made certain that our belongings arrived at our cottage safety and soundly. The boat ride to Sunset Key was very pleasant and when we arrived at our cottage we were very impressed by how clean, comfortable, cozy and spacious it was. The staff was constantly on hand to help in any way they could, and the breakfast basket delivered each morning was a welcome surprise. The full kitchen stocked with silverware, plates, napkins, coffee and anything else one could possibly need made our lives so much easier. The beds were unbelievably comfortable, and it was easy to feel right at home. The pool area is extremely pretty, clean and comfortable. I could have stayed at the pool all weekend. The beach area was also wonderful for laying out, but the beach itself is very rocky which made it difficult to enjoy fully. I was also startled when a big "fish" swam right by me that looked strikingly similar to a baby hammerhead shark.
I would without a doubt stay at Sunset Key again. I think it's a wonderful option for a family vacation, or a group of friends looking to enjoy Key West's charm.
24/10/12 | Link
| Rating: 5.0
18. Tim R.
My wife and I spent the weekend at a private home with two other couples at a private home on the island. We were guests of the owner and had won the stay in a charity auction. The out island resort is part of the Westin hotel. Upon arrival the employees did not appear to know how to process our reservation. It didn't appear that the resort island staff coordinated with the hotel staff. We were instructed to simply board the ferry and the property manager would be waiting for us on Sunset Key. The staff at the hotel was not prepared to allow us on the ferry and had no record of a reservation. After a brief wait a woman appeared and confirmed our stay and we headed to the island.
My greatest dissatisfaction came when I was told I could not use the fitness facility or the pool. The woman managing the spa told me that there were only 7 members that were permitted to use the facility. The brochure clearly advertises the fitness center as a benefit and makes no mention of restrictions. I stopped off at the concierge office and he was quick to tell me that the woman at the spa was in charge and that he couldn't help me. I asked if I could take the ferry back to the hotel on key west to use their fitness center and was told that I'd need a room key for the hotel which we did not have.
The same policy applies to the main pool. We left early and regret having chosen to waste a weekend and 400 mile round trip drive to stay here. No coordination and the hospitality is mon existent.
08/06/13 | Link
| Rating: 2.0
19. Roy R.
Hi all! Be certain to read all the posted "reviews" about this location B4 you decide. We booked a 1BR Cottage for 2 nights after our ocean view room at the Westin Hotel turned out to be a view of a massive cruise ship that slipped into port under cover of night fall and blocked out everything viewable from our lanai, including sun and sky! So I complained, loudly, and management offered us the next 2 nights out on their private island for the discounted rate of $693.00 per night, plus tax!
I assumed that being on a private island we would get the ocean views I thought that I had paid for at the Westin, but, no, this rate was for a garden view. Ocean views were restricted to 2 BR and 3BR cottages and the rates for them were way, way beyond my means!
To their credit, the Westin Management seamlessly packed us up and moved us out to the island on their water taxi. I am guessing that they have a lot of practice doing this sort of thing. We loved the adventure of staying out on a private island. We kind of made believe we were on that Fantasy Island TV Show!
The 1 BR Cottage was adequate for our 2 night stay. The web site description mentions the size as being 900 sq ft which is accurate. Our cottage had the Westin Heavenly Queen Bed which was very comfy. Our cottage had a kitchen space with a cooktop, refrigerator, and a coffeemaker with coffee supplied. There was a safe but it wasn't big enough to house a laptop. We enjoyed the private beach and snorkeled each morning in the designated beach area. The water was clean and very warm. The Latitudes Restaurant is adjacent to the beach area and great for a lunch but very pricey for a dinner. The pool area was a kinda disappointment. I expected something lavish. I actually enjoyed the Westin's Hotel Pool and location much more.
The Sunset Key was secluded, as advertised, but we found ourselves back in Key West on Duval St every night enjoying the music and the people. Seclusion was not our thing. We really only had wanted an ocean view from our room at the Westin! The Sunset Key expense was an unnecessary splurge, especially since the splurge did not come with an ocean view.
So, am I happy that I experienced a 2 night stay out on Westin's private little island?....yes! Would I do it again knowing what I now know about the place?.... No!
The Sunset Key cottages were much too expensive and I discovered that I am not into seclusion when staying in Key West. But if you want privacy, this should certainly meet your needs, especially if money is no concern. And if that is your situation, send me a PM and let's discuss how we can plan your return trip, and may I suggest booking the oceanfront deluxe cottage? It looks magnificent on the web site. I'd be happy to tag along. I will cook and clean and run errands for you. I need only a 1 week notice. Thank you.
24/04/13 | Link
| Rating: 3.0
20. S D.
Just returned from a wonderful, blissful trip to Sunset Key Guest Cottages.
I had taken a red eye flight from CA the day before and of course my flight was delayed. After driving for 4 hours from FLL to Key West, I was exhausted. From the moment that I pulled up, we were pampered and well taken care of. We parked in their garage after they took our luggage and placed it on a rack to be brought over to the island. Check in was simple and the employees were friendly and efficient. They told me that I would be greeted on the island and shown our room.
Ferry ride was short but very scenic. It gave me a beautiful view of the island and the surrounding scenery. You can also opt to sit inside in an air conditioned cabin of the boat.
We were quickly greeted by an employee who showed us around and walked us to our 2bd 3ba cottage. Our luggage quickly followed.
Beautiful island and views
Secluded and private but you can hear some of the loud music from the mainland (if you can call it that).
Great service- Concierge is great and they are so helpful regardless of the request.
Continental breakfast delivered daily, including water and OJ.
Free WiFi- there was a storm during our stay and our WiFi was down for 2 days, but the staff was very helpful in answering questions and even offered to call when the WiFi was working again.
Clear warm waters on the beach- but you do need water shoes or wear sandals as it is rocky.
Roomy cottages and the island never feels overcrowded.
Great food at Latitudes.
Ferry service is efficient and the staff was always friendly.
The island and Key West in general does have an ant problem. There were ants in our room and when I called housekeeping regarding the issue, they said that they would tell housekeeping to spray. The number of ants dwindled but there are still some. I am afraid of all bugs/insects and this did not sit well with me. Then again, anywhere tropical has a bug/critter problem.
Housekeeping needs to do a better job- ie ant problem, our fitted bedsheets in both rooms were flipped inside out (??), and there were dust bunnies in various spots.
Overall, this is a beautiful property and the staff was wonderful. I would not mind coming back again.
02/07/13 | Link
| Rating: 4.0
21. Tracey R.
Lattitudes restaurant has amazing food. It is very pricey, but if you are looking for a beautiful view, excellent service, and gourmet food this is the place for you! The lobster tail was served out of the shell and was incredibly fresh. The crab bisque is thick and creamy with amazing flavor. The wedge salad was fresh and crisp with excellent dressing. The beers were served cold. The view of the sunset while dining was amazing! The restaurant was Immaculate. Book a reservation, you will need one. Whatever time your reservation is is what time you catch the boat over there. The boat is located behind the Westin hotel.
01/11/13 | Link
| Rating: 5.0
22. Faith H.
Three years ago this place was perfect. The service was impeccable. The second time is a different story. Around the pool for 4 hours and the landscapers still haven't stopped mowing, edging, blowing and cutting my husband's leg. There have been more excuses and apologies for not getting things done and corrected then I have time to disclose. Management here is awful. For the money spend don't expect the service to translate. Apologetic and impersonal is more like it but no real concern, just more excuses.
04/07/14 | Link
| Rating: 2.0
23. Andrea M.
Nothing says Paradise like Sunset Key! Service was fantastic, cottage was great, loved the pool!!!
15/10/14 | Link
| Rating: 5.0
24. Ann E.
Not for us and with the rates you pay why do they let cruise ships dock right in front of the rooms and block the entire view! We tried out the pool and can see and hear the ships from the middle of the pool. Yuck!
20/05/14 | Link
| Rating: 2.0
25. Vicki O.
What a beautiful resort We went this past weekend for the poker run and it was my first time staying here. After a 5 hour motorcycle ride down, this place was just what we needed! Key West was packed with a ton of people (which we expected) but the island where the cottages are was extremely peaceful and relaxing. There was 6 of us total and we rented a 3 bedroom cottage, it was like everyone had their own private hotel room and a shared common area. It was perfect! Every morning we would find a picnic basket full of muffins and fresh fruit on our front porch. The pool was amazing and service at the pool was great! We loved the hammocks on the beach, so relaxing. We had breakfast at their restaurant. Latitudes, which was tasty but a little overpriced. We will definitely be staying here again in the future!
22/09/14 | Link
| Rating: 5.0
26. Adriana C.
Had an amazing time! Rooms are clean and spacious, staff is friendly and helpful and the views are spectacular. Gym and spa on site as well as fishing rods with bait in the event you want to do a little fishing. If you want to just lounge at the beach all day, delicious cocktails and food can be brought to you by a beachside waiter. Breakfast at their restaurant, Latitudes was delicious and the portions were generous. There is also a ferry which provides transportation to and from Key West at all times. This place has thought of it all. I highly recommend Sunset Key to both couples and families alike.
13/08/14 | Link
| Rating: 5.0
27. Starbella W.
Amazing stay. You're own private island with everything at your fingertips. Impeccable service. Paradise at its finest.
28/09/14 | Link
| Rating: 5.0
28. Deb R.
If you are the sort of person who has never been at a real 4 or 5 star resort and can be duped into believing that geographical separation from the crowds of Key West is somehow exclusive, then this is the place for you. Pay too much, take the little ferry boat out to the private island, and sit in your exclusive cottage. They all have picturesque names, not room numbers, so if you call the concierge, they won't know where you are.
Like when you call because a toilet is running, you have ants in the bathroom, or the in room safe does not work. You can call. Or not. There is no real customer service so it doesn't matter.
Forget something? No worries. You can get crappy minibar quality stuff. Want a meal? The one restaurant on the island serves decent food at New York fine dining prices, about $100 per person all in.
Oh, but you will get the breakfast basket in the morning. A couple of cold muffins and some underripe fruit. Enjoy. We will be at a real resort.
In fairness, I must now add that they sent two guys out at night to replace the safe. After two days and three phone calls to two "concierges". Easier than what we went through to get room service.
And perhaps the most annoying thing about the place is that the only way to get off the island is the ferry, which only runs every half hour. Kind of ruins vacation spontaneity, but hey, it's so exclusive. . .
01/02/15 | Link
| Rating: 1.0
29. Anna F.
Sunset Key cottage resort is no more than a motel with high end hotel prices.
It began with amenities like plastic cups in the bathrooms and little soaps in plastic. Housekeeping also shows up whenever, and sometimes not until you call them. And when calling frustration sets in because you get recordings half the time.
In addition, the gym seems to be an afterthought in a small room with old machines, and a soda dispenser requiring money!
One day, we tried making dinner reservations and were told that a business group was coming in a taking over the restaurant (instead of being accommodated in a separate space), and seating was not available. When we asked where we should eat, we were told in our room.
the list goes on, but if this resort wants to charge such exorbitant prices, they need a complete make-over, beginning with the staff.
18/03/15 | Link
| Rating: 1.0
30. Bob K.
This has been our third stay at Sunset Key by Westin in Key West and I have quickly come to loath this place.
First and foremost, it is a very nice. The grounds are incredible and folks working there are helpful and personable. However for a luxury resort that costs more for one night than most people would spend for a five day vacation, it is ridiculous.
It starts at check-in. Your room is never ready if you get there early, which is ok and not expected. Worst part is that they make you take the boat over to the island to tell you this. They could easily save you a precious hour or more of vacation time and tell you on the main land. A simple radio call from the main bell desk to the island would solve this problem.
Cottages are nice and well appointed. The restaurant, Latitudes, has a great selection of food with attentive service and prices are in-line with the rest of Key West.
The pool area is nice, however the families and kids running wild are out-of-control. If you are looking for a romantic get-away, look at one of the many Key West adult-only B&B's or hotels.
So I guess in the end I am saying if you are a couple without kids, look elsewhere. If you are parents who just want to get drunk and let your kids run wild while disrupting couples who don't have kids vacations, then this is the place for you.
We just checked out and I see they charged us $100 / day for an Island Amenity Resort Fee. This is CRAZY! I am so disappointed we chose to stay here for our 20-year anniversary and will never be back.
12/04/15 | Link
| Rating: 1.0
31. Samuli S.
First, Westin Sunset Key Guest Cottages' three bedroom ocean front cottage is quite likely the best accommodation you can have in Key West unless you buy your own house. It is also one of the only accommodations in the Key West that is located right on the beach. But this is a cottage, not a villa and should be considered and reviewed as such.
We had a group of 10, including two toddlers, one 5-year and three seniors. Five of us stayed at the three bedroom ocean front cottage at Sunset Key Guest Cottages and the rest at West Resort & Marina. Both resorts are under the same management and under Westin flag, although operated by a local company.
We arrived to Westin Resort & Marina around 5 pm on 23rd of December and although this must be the one of the busiest times of the year, we were checked in quickly - however, we did not get the keys to Sunset Key Guest Cottages, only "temporary pass" - which created extra hassle. Once we arrived to a Sunset Key by quick 5 minute boat ride, we had to find the concierge to get real keys. Concierge's location was not marked in the map we were provided by Westin Marina & Resort. Keys provided by the concierge did not work first - we had to reprogram them to get working. I would have expected someone to greet us on arrival - since the cottages are expensive and this is supposed to be a luxury resort.
After the initial small hassle, we were finally able to get in and our luggage was brought quickly to the cottage. Our 3-bedroom Ocean Front Cottage quality was good quality, comfortable and clean - things that you expect from Westin. Three big bedrooms, nice well equipped kitchen, super-quiet A/C, very nice and huge outdoor patio - perfect place to spend a Christmas with family and just chill out. We felt that the cottage and location was very child- and senior-friendly, since we were travelling with one toddler, one 5-year old and one senior citizen. However, cottage's floor was somewhat dirty (not visible dirty, but socks and our toddler got dirty quickly) and floor would require washing.
First night we ordered food from a room service, which was very fast, good quality and pricey as everything is in this island. If you're looking for low price stay, this is not your place anyway. We also used room service for breakfast and dinner main times later, which was always delivered quickly and was good quality.
Our cottage was right next door to Latitudes-restaurant, right on the beach and very close to the boat that drives between mainland and Sunset Key every 30 minutes. Someone might be troubled by the noise generated by the boat, but we felt that it was nice to watch people come and go, while sitting in the very large patio of the cottage. Food at the Latitudes was good and service excellent.
Like mentioned, cottage was right on the beach and it was nice and easy to have a dip in the ocean. Sand was rougher than in some more exotic places and there were lot of small coral-type rocks in the beach. Maybe the beach's cleaning staff could have removed at least some of the rocks. However, beach was otherwise well maintained and clean. Beach chairs, umbrellas and towels were available on the beach and our cottage also had four chairs in our patio. Beach was not busy and there was always some space.
Pool area was very nice, equipped with a bar and with the depths of 0-4 feet. Since one end of really shallow, our toddler could enjoy the pool as well - and five year enjoy running to the water - just like in the beach. Water was warm and clean and pool was not busy - which was great considering that we were staying during Christmas holidays. There was also a hot tub, but the water seemed a bit unclean.
Service at Sunset Key in general was good and prompt and you were quite much left alone unless we needed something. In some resorts, there's always somebody trying to help you which is sometimes annoying.
Would we come again or recommend to our friends? If you're travelling with family and want to relax, swim in the ocean/pool and take it easy and quiet - yes, this is your place - if you can afford it since cottages are very expensive. If you are looking for more action and more services, then you should stay in the mainland. We might consider renting a vacation rental next time close to the public beaches, but not really sure that would work as well as the Sunset Key did.
Room Tip: Three bedroom ocean front cottage is better than four room cottage.
12/01/15 | Link
| Rating: 4.0