HomeFloridaKey West, FL → The Palms Hotel

The Palms Hotel in Key West, FL

The Palms Hotel in Key West, FL


Established in 1889.

The Palms Hotel is a landmark in the historic old town district of Key West, Florida and it captures the romance and charming atmosphere of this tropical island city. Surrounded by gracious Victorian and quaint "Conch" architecture, The Palms Key West Guesthouse is only a few minutes walk or bicycle ride from superb shops, delectable dining and a world of entertaining attractions- all exclusively Key West.
Our historical Key West Inn is an enticing example of island architecture. The Main House - built in 1889 - features lace-like gingerbread trim and large wraparound verandahs. Here, you can relax in comfortable, Caribbean-style wicker chairs or settees and sink into the languid rhythm of the tropics.


Company Info:

Rating: 3.20

Address: 820 White St, Key West, FL, 33040
  • Mon: 8:00 am - 10:00 pm
  • Tue: 8:00 am - 10:00 pm
  • Wed: 8:00 am - 10:00 pm
  • Thu: 8:00 am - 10:00 pm
  • Fri: 8:00 am - 10:00 pm
  • Sat: 8:00 am - 10:00 pm
  • Sun: 8:00 am - 10:00 pm

Hotels in Key West, FL



Comments (15):

1. Nomadic T.
This place exceeded my expectations. For the price it was great. Room was nice, very clean, quiet and comfortable. Nice pool. Just about 5 parking spaces out front. We got one our first morning, left the car parked and rented mopeds from a place down the street. They have four dedicated spots for mopeds in front of the hotel. I have not one complaint about the Palsms. Will definitely go back.

06/09/11 | Link | Rating: 5.0
2. Leah S.
Very comfortable and clean, just what we needed. We got a great deal by stopping at the visitor's center before arriving in town. We hadn't decided if we were staying the night but when there was a room available here for cheap (it was already one of the places we had looked at online before our trip) we went for it. It also seemed super safe, and it was far enough away from Duval that we got plenty of sleep. I personally enjoyed the walk since it was right near the cemetery. Very little dedicated parking but it was easy enough to find a spot nearby. It's simple, and very Keys-style; we plan on trying to stay here again this year.

18/02/11 | Link | Rating: 4.0
3. Nicole S.
Well where do I start...we planned on staying for a week and half way through our trip we get a call that a family member has a medical situation that required us to return home early. When we presented this situation to the Palms Hotel and asked for a partial refund since we were not going to be able to stay, we were told that no refund would be given and that a credit would be issued for a future stay or if we provided a doctor's note proving that we needed to leave a refund would only be CONSIDERED. Now I have traveled all over the world and have never been faced with this lack of compassion or  customer service. We live in California and a trip back to Key West is not exactly in our foreseeable future and the refunded money would really help offset the cost of the plane reservation change fees. Alas this is not the case with the Palms, the manager was unsympathetic to our circumstances. Key West is great but the Palms will hold you hostage...or you can leave AND leave your hard earned money behind with them for nothing. I will stick to the Marriott in the future where I can count on true customer service.

26/09/12 | Link | Rating: 1.0
4. Jessica H.
Cute and clean. Just the right comfort and amenities for the price. I recommend you rent bikes to get to Duval.

29/11/10 | Link | Rating: 3.0
5. Deborah B.
One star is too generous. We stayed in a "suite" advertised for 5-6 people. It was a dark, dank attic. Watch your head. No windows to open. One bed (which had an AC unit for a headboard) and 3 uncomfortable couches. No real bathroom door - just a retractable screen. A toilet that was broken. We had to ask for maid service.  A rotten smell coming from the sink in the unusable kitchen area. The staff was less than friendly. The kicker to all this was that this was a step up fom our original rented "suite" - The Turret Suite.  Again advertised for 4 people. Really? To get to the king bed you had to climb a "ship's ladder". What they failed to mention on the website is the fact that the ladder is steep, rickety, and missing side rungs. The pull out sofa took up the entire downstairs. I hope whoever stays in the turret bed doesn't need to use the bathroom at night. It's dangerous and a bit uncomfortable as you climb over whoever is sleeping on the couch. As we trekked into town each day we saw PLENTY of other rental choices (we had plenty to see as the location of The Palms is not all that convenient.) Their website looks nothing like what you see.  Shop around. We wish we had.

28/03/14 | Link | Rating: 1.0
6. Marc B.
It was clean and comfortable and the rates are reasonable but the staff was in a collective bad mood!  They were not very welcoming (it was Thanksgiving and they probably did not want to work) when we arrived, had very little to offer in the way of suggestions for things to do and the one problem I had was handled very poorly.  

When we got there the guy at the front desk could not be bothered to talk to us.  I was told there would be a list of restaurants serving Thanksgiving dinner but they had no suggestions or information.  when I arrived.   The TV in my room did not work and after I traced the permanent extension cord to an uncovered outlet in the floor under the bed I realized it was the outlet not working plus all fire code violations I am told.  I called down and after a few tries I got someone on the phone.  After giving me instruction on how to press the power button on the remote he said to me, "I am not an electrician" and hung up the phone.  I swear I was not being rude at all.  

Not what I expected or have experienced in Key West bed and breakfasts.

26/11/12 | Link | Rating: 2.0
7. Rachel B.
The hotel itself is what other people have said; cozy, breezy, Key- Westy. The rooms are all painted coastal colors and have classy, beachy furnishings. That said, the pictures and information presented about the hotel and its rooms are misleading at best. We paid a considerable sum for what was called a "five- bedroom" hotel and we browsed photos that suggested a bottom level and a top level. Upon arriving, we find that there are actually NO discrete rooms, no lower level (just a foyer with stairs to the upper level) and the upper level was attic-style and had ceilings so sharply declined, if you're taller than 5 feet, you only have a few square feet to move around in if you don't want to knock your head against the ceiling. Consequently, lots of unlivable space unless you like to crawl. (There is a lot of photo trickery going on on their website) When we contacted management, they claimed it was open-layout and that what they advertised was "room to sleep five people." STILL NOPE. There was literally ONE full bed and three couches. They weren't even all pull-out couches! We were traveling with family and this was clearly a problem, so when we go to the office to see if we can actually get a five-person bungalow, they said there weren't any availabilities and then proceeded to act like they were doing us a huge favor by offering us a non-adjacent two bedroom room for 15% off to accommodate us. We took this offer because the other one was an arrangement with a bathroom that we would be sharing with other guests. I thought this was a hotel, not a hostel.  

Breakfast is free from 8-11, which is a time frame more generous than a lot of places and it was like continental plus. Bagels, english muffins, and toasters with the standard continental fare. Other amenities, however, leave a lot to be desired. There were only two towels in our bathroom but the kicker really is that the bathroom didn't even have a door. Just a translucent sliding panel that doesn't even completely shut. The hotel is advertised as having free WiFi, but it doesn't work unless you are near a window (or outside) near the modem. I didn't get WiFi on the upper level of the room (read: the only livable level of our hotel room) and when I called the front desk they told me to try three of their other networks. When I told them none of them were working, not even the one supposedly closest to me (We stayed in room 20, which is near the pool and the corresponding "PalmsPool2" network), the staff responded that internet was working in the office and that I should try again. They hung up, and when I tried called back I got a message all operators were busy.

The reason this is two stars and not one: the location. It's convenient and with the bikes they rent, hopefully you won't need to spend any time in the windowless (oh did I mention all the light from the windows is obstructed by huge AC units, even in January?) rooms.

TL;DR - I'm sure some guests have had success with this hotel but we were mislead about crucial aspects of our reservation - the number of beds, wifi connectivity, and the size of our room.

16/01/14 | Link | Rating: 2.0
8. Sabrina Anna C.
Dear Palms Hotel,

WOW, I love you!  I came here with my girlfriends for a "girls weekend" this February.  We found you on accident, originally Google-mapping Duval Street, and finding you very close by.  From now on, all my trip to Key West will include staying here!  

This bed & breakfast is just CHARMING and perfect.  Quiet, clean and comfortable is what your motto should be, because this is what you are.  You also have that perfect Key West appeal, which is what makes you so cozy.

The breakfast area is by the pool and is set up as a bar.  It's a little more upscale than a normal continental breakfast, and it's great for getting to know the other guests.  Everyone seems to come down for breakfast every morning without fail.  :)  The rooms are nice and quaint, with Spanish tile floors and colorful decorations.  My only complaint is the mattress I slept on...  I don't know what was worse, the hardness or the squeaking when I moved...  :-\  But the rest was so perfect, I was able to get over my un-comfortableness.

The price was worth our stay here, and I was glad we found you.  There are bikes to rent by the day for $10 which we totally took advantage of.  I was very grateful you offered this service.  Also, the reception staff was very knowledgeable on what to do and where to go, which was nice.

Looking forward to coming by with my fiance and having a romantic Key West weekend.  Until next time...

Love Always,

21/04/12 | Link | Rating: 5.0
9. Nikki G.
Cute, clean, cold ac, free wi-fi, and friendly staff. Good location with quiet room yet walking distance to most tourist sites. Breakfast was just juice and sweet breads. Pool available.  Staff loaned us an umbrella.  Kitchen with fridge and freezer available if you ask. Would stay here again for sure.

29/07/14 | Link | Rating: 5.0
10. Versi D.
A very nice place to stay. The historical house is beautiful. We had a suite on the street, but it was quiet. We had a kitchen, but they have a main kitchen and fridge that can be used by all the guests, a barbecue area if you feel to grill and they rent bikes for $12 by 24 hours. Breakfast around the swimming pool with fresh fruits and enough to keep you going on. The staff is A+, very welcoming and answering to your needs and questions as fast as they can. It is close from everything and a good location to be. My only reserves are that I have a problem to sleep on a plastic mattress protection and it is better to take your shower at night, we could not get hot water early morning.

01/01/14 | Link | Rating: 4.0
11. Keara K.
$190 for termites and paper plates and paper cups. The bathroom smelled very strongly of damp. And there were dead termites in the sink and other termite wings all around the sink. Beyond that it was a clean venue. Sufficient if you're stuck but way over priced.

15/06/14 | Link | Rating: 1.0
12. Jimmy Z.
This placr is OLD, and some generic renovations.  My sinuses started acting up within an hour.  We were going to stay two nights, but I don't think my sinuses could take it.   We stayed one night.  I'd stay again ONLY if it were the last bed in the lower keys, otherwise not ever again.

22/02/15 | Link | Rating: 2.0
13. Vinny P.
Great hotel, and very good, and helpful, staff and management! I recently stayed here, during the low season, for 8 days.

In many ways, I am the worst kind of guest/reviewer that a hotel would want, since, unlike most tourists who are gone from their rooms for most of each day and much of each night, in pursuit of tourist-type and entertainment-type activities, I did not stay here as a tourist, and I never do touristy things: I never visit tourist attractions, I do not drink, I do not party, and I do not travel in order to be entertained.

Rather, I travel only for my work (and it is spiritual work, which makes it all the more unconventional!), and because of this fact, I am in my hotel room for a good part of each day and each night, and thus, since I spend so much time each day in my room, I would be the first to know of any problems with the property that might escape the notice of guests who spend only a few hours out of every 24 in their rooms! I also go to bed very early in the evening, by about 7 PM, and I awaken for the day by about 2 AM to start my meditations and prayers for the day, and because of this odd schedule, I get to witness parts of the life of a hotel that are very telling. And I can tell you from my vantage point, after having spent 8 days at this hotel, that this place is a gem!

I had reserved my room for my 8 day stay online at the hotel's own website; I NEVER TRUST reseller websites, and particularly distrust discount-rate reseller websites, since they can, and often do, tell all sorts of lies about the property and about the rooms. So, I used the hotel's own website to reserve my room, about 5 days prior to my planned arrival date (I had learned on short notice that I needed to come to Key West!). When reserving onlline at the hotel's website, I reserved a single king bed room because there were, at that late date, no rooms available with one queen bed.

I called the hotel a few minutes after I had made the reservation, because I wanted to make absolutely sure that they had seen my reservation page notes to the effect that I was hoping to get a small fridge (i.e., a loaner or a rental) in my room, and I wanted to be sure that they realized that I would'nt be cheacking in until after 7 PM. The woman who answered the  phone turned out to be the manager, and it turned out that she was well aware of both of the requests that I had recorded on the reservation page on their website; she assured me that meeting these requests would not be a problem.

However, she told me, she had noticed that I was staying for 8 days, and in light of that fact, and also in light of the fact that it was obvious from talking to me that I was not one of the destructive party-type guests often seen by hoteliers on Key West, she asked me if I would give her permission to upgrade my reservation for a one-king bed room to a queen bed suite complete with a "kitchenette" and tiny living room area, at the same price. I said yes.

Well, the queen bed suite turned out, once I had arrived, to be quite nice! It was located in the front of the hotel in one of the old Key West-style Victorian houses, on the ground floor, and consisted of a main bedroom which contained one queen-sized bed, two nighttables and one gigantic dresser (it had like 12 drawers..., enuf for about 5 people!) with ceilings that were at least 15 feet high, and a ceiling fan way up near the ceililng. There was also enuf extra floor space in the room for either two small cots or for one very large/wide cot.

The so-called "kitchenette" was, in my estimation, not a kitchenette at all, but rather a full kitchen. It also sported a 15 foot ceiling (with ceiling fan way up), just like the bedroom. It contained a small kitchen table suitable for seating up to four persons, and a nice sofa in the little living room niche off the kitchen, and the "kitchenette" contained a half-sized (not small!) refrigerator/freezer, a stove with two stovetop burners, and a microwave oven. (There was also a coffee maker and a coffeee bean grinder.)

The kitchen was also well-equipped with numerous drawers and cabinets with shelves, and came equipped with real silverware and real plates, bowls and pots & pans, all very unusual for a hotel room in Key West! Also, a paper towel wall dispenser and spare rolls of paper towels! Wow!

So, in terms of the so-called kitchenette, the management of this hotel definitely under-promised and over-delivered! It was amazing!

(BTW, I hate ceiling fans of all types, and so the first thing that I did upon getting settled in my room was to turn off the ceiling fans in the bedroom & kitchen!)

The bathroom was a good size, very clean, with a more-standard ceiling height of about 8 feet. I am 6'1" in height, and weigh about 186 lbs, and I want to say that I found the shower stall to more than adequate for a man of my size.

Great hotel... If and when i return to Key West, I will surely stay here again!

02/09/14 | Link | Rating: 5.0
14. Nohora S.
I found this place very relaxing. Friendly staff, pet friendly. Our room was quite small and shower bathroom very small. Far from Duval street but they offer bicycle rentals. Breakfast was good.

02/05/15 | Link | Rating: 4.0
15. Peter F.
I was unfortunate enough to have my first night in key west cancelled due to travel complications(that I had to prove) the night I was going to stay with the palms. Once I provided the correct information I was given a 50% refund which was a nice compromise. The hotel offered a free night stay in the future but I took the 50% refund deal instead. Very lovely people to deal with and I will use them in the future for their helpful attitude. Thanks guys!

03/05/15 | Link | Rating: 4.0