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Casa Victoria Orchid in Miami Beach, FL

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Company Info:

Rating: 3.57

Address: 507 Espanola Way, Miami Beach, FL, 33139
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (7):

1. Amy K.
Perfect location right on Espanola Way and just a few minutes walk from Lincoln Rd. and the beach. Front desk and cleaning staff were very friendly and accommodating. We arrived a few hours before check-in, but our room was already ready, so we were able to get in there early. There was a bit of a computer issue when we arrived though, so it took a while to check-in, and the front desk receptionist must've ran my card 3-4 times. The rooms were a good size and clean. For the location, the price could not have been better - and that included a free, albeit small, breakfast.

The hotel didn't have any additional amenities but had two sister hotels right by the beach. We were able to use the amenities (gym, steam room, spa) at those two locations. I didn't bring my workout clothes, but I ended up using the steam room once and the showers once after a day at the beach. We were still allowed to make use of the amenities even after we checked out of our hotel on the last day.

My complaints: The rooms needed more lighting! Also, the pillows were too thick. Both my friend and I ended up with sore necks, because we weren't used to sleeping on pillows that were so high. Lastly, we checked out at 11am, but our flight wasn't until 9:45pm, so we kept our bags at the hotel - though they were generous in doing so, I would've liked it if the bags were kept in a secure area instead of in the common room where anybody could have taken them!

Otherwise, we enjoyed our stay. I will definitely look into Casa Victoria Orchid again if I'm in Miami.

03/01/14 | Link | Rating: 4.0
2. Jenn D.
I would love to tell you something about this hotel, the staff, the room, the bed... But we never got that far. We booked a room at this hotel, but when we arrived they informed us that they had over booked and that our room had been moved to their sister hotel "the edgewater" on ocean. We booked this hotel because we liked the nice quiet street. The edgewater is right on ocean and very very loud at all hours of the night. I would never in a million years have booked at the edgewater.  They pulled a total bait and switch on us. I would only recommend booking here if you really don't care where you stay. They clearly knew their inventory and over booked anyway. Super annoyed and supper disappointed. I'd give it zero stars if I could.

14/02/14 | Link | Rating: 1.0
3. Mica F.
Gorgeous modern rooms. We got upgraded to a suite on arrival. Toiletries were provided and staff was friendly. Located on a quaint street one block away from lots of restaurants and nightlife. Coffee and tea available all day. Easily walkable to the beach and other Miami Beach attractions.

01/01/15 | Link | Rating: 5.0
4. Chelsea F.
We stayed for 3 nights at this super cute boutique hotel! Newly renovated, tiles, plantation shutters, fishbowl sinks, recessed lighting. Very comfortable king bed with brand new flat screen tv. We had a view of the cute courtyard. It's sooooo private and romantic. My hubby and I spent some very quiet QT there and we loved it. Perfect location on espanola way with restaurants right outside the doorstep. Less than a 5 min walk to the beach. Sooooo pleased! We will be back.

31/03/14 | Link | Rating: 5.0
5. Spice Of Leia R.
The hotel is located at the foot of the Espanola Way. The location is away from the extreme party scene of SoBe. A nice place to relax away from the crowd but just a few blocks walk up to the beach. Affordable and a great value. The hotel has only 2 floors with a studio type of rooms with a nice European flair. We were lucky to be one of their first guests when they opened in 2013. The staff was friendly and accommodating. The guests get a complimentary use of  bicycle as well as beach towels and chairs. One of the best boutique hotel experience I had in Miami. I would definitely stay here again.

08/04/15 | Link | Rating: 5.0
6. Michelle B.
Never in my life have I experienced something as atrocious as what I experienced when our taxi cab pulled up to Casa Victoria Orchid.  Let me preface this by telling you that we booked our reservation two weeks in advance of our arrival through Expedia and received a confirmation immediately.  I barely had a chance to open up the door to the taxi, when we were approached by Amanda.  She told us to stay in the taxi that we were being sent to one of their "sister" properties.  I told her that we booked with this hotel, that this is where we want to stay.  She told me that our room had maintenance issues and was unavailable.  I did not believe a word that she told me.  The manner in which she spoke with us, you knew that it was a rehearsed skit that she has said over and over again to many guests.  I told her that other guests could be relocated that were going to stay at Casa Victoria Orchid.  She told me that all other rooms were already occupied and that they would put us up in their "sister" property, Hotel Ocean, on Ocean Avenue.  I told Amanda that we deliberately booked this hotel on quiet Espanola Way because we wanted to be away from all the raucous action and loud noise of Ocean Avenue.  We are in our 30's and wanted a place where we could get a decent night's sleep that would be quiet.  I also informed Amanda that we had dinner reservations a block over.  She proceeded to pull out a pre-stapled wad of 10 $1 bills.  She removed the staple and handed it to me to pay for my cab ride.  Are you kidding me?  Do you really think that makes up for what you're doing to us?  Not to mention that it would only cover one direction of a taxi.

I asked to speak with a manager, and she told me that no managers were available on site.  She called one of them, and told me that they would be available tomorrow.  How do you have the audacity to boot guests from a hotel without even having management on-site?  You have to know that issues will arise.  You cannot expect your guests to be happy about the situation.

Prior to booking at this hotel, my husband and I read reviews of Casa Victoria Orchid both on Yelp and TripAdvisor.  Most reviews were wonderful, but we did see some reviews that spoke of the exact situation that we encountered.  We really wanted to stay at this hotel, so we booked anyway, hoping that the reviews were a fluke thing.  Judging by the sheer number of people this has happened to, and the well rehearsed lines from Amanda, this has happened many times before.  Victor Hotels Management group (which owns Casa Victoria Orchid and others) regularly overbooks this property so that they can fill up their other properties.  This is a scam and needs to stop.

Given that it was a Saturday night, and we had just traveled all day, my husband and I knew that we were forced into staying at Hotel Ocean.  We were and still are quite upset about how we were treated and that we got bumped from the hotel that we booked and pre-paid for.  I made sure to call Expedia that night before we went to sleep.  Expedia is a well known company that I trust and I was astonished that they would do business with a company such as Victor Hotels Management.  I wanted to get it on record with Expedia of what kind of practices a hotel they regularly do business with was practicing.

Whatever you do, do not book a hotel run by Victor Hotels Management.  You will surely regret it.  If I could give this hotel 0 stars, I would.  They don't deserve any.

09/04/15 | Link | Rating: 1.0
7. Nicole F.
I was so nervous about booking here as I had also read on tripadvisor that they sometimes overbook and send you to their sister hotel. We arrived at 11pm on a Friday night and were thrilled to get upgraded to a suite. As we were only staying 1 night we didn't require the kitchen or dining room table or 2 bathrooms, but it sure was special, especially since it was my birthday!  

The room was spotlessly clean and the complimentary beverages at the lobby was a nice welcome after a cross country flight.  Staff was friendly and the only reason I didn't give them the 5th star is that the building is definitely not ultra quiet. Other sites reference that issue, but with the excellent location, European flair and super comfortable bed and pillows, it would be my first choice if I was back in Miami Beach.

07/12/14 | Link | Rating: 4.0