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Eden Roc Miami Beach in Miami Beach, FL

Eden Roc Miami Beach in Miami Beach, FL

Specialties

At once timeless and groundbreaking, Eden Roc brings all things alluring to Miami Beach - yet never without a dash of the unexpected. With its Collins Avenue location, this resort flawlessly blends tropical Miami style with decades of timeless glamour, offering 631 spacious guest rooms and suites, four distinctive pools, Miami Beach's only oceanfront, ocean-view, open-air dining at Cabana Beach Club and the iconic Lobby Bar. The hotel also offers over 70,000 square feet of varied indoor and outdoor meeting and event space. The Spa boasts a bevy of indulgent, luxurious treatments and signature services in a perfect harmony of style, service and serenity. Tempting all to come out and play, the revived Eden Roc ethos is ultra-now, pushing the envelope.

History

Established in 1956.

For more than 50 years, the Eden Roc Miami Beach has graced Miami Beach's pristine Golden Mile at 45th Street and Collins Avenue. Its 1950s and 60s hey day established it not only as a legendary landmark, but as South Florida's premier resort property sought by many of the nation's top entertainers and celebrities.

Today, the Eden Roc continues its reign as the Grande Dame of Miami Beach, successfully luring some of the happening crowd away from South Beach, according to New York Magazine. As with most great monuments, it is surrounded by a tremendous amount of history, and in some cases, controversy.

 

Company Info:

Rating: 3.14

Address: 4525 Collins Ave, Miami Beach, FL, 33140
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (112):

1. Bobby S.
beware the fire alarm. great way to start your morning.

14/10/13 | Link | Rating: 1.0
2. Marie S.
I originally was supposed to stay at the Fountaineblue on a corporate trip and they were overbooked so they put a bunch of us in Eden Roc and said it was the same quality.  NOT...We had 2 queen beds, not a king as requested, not that big of a deal, however the bathrooms have NO hooks whatsoever and very little counter space.  We had to lay bathroom supplies on the dresser in the room and there was only 2 of us.  The front desk employees could be a friendlier when you check in, especially need to be reminded that some people have been flying for many hours and are exhausted when they do check in.  The food is average at best.  I understand that there are many Spanish speaking guest, however they should not assume because we look people Latino that we speak the language, I mean last time I checked Florida is part of the USA.  sorry I may look like I speak the language but I took French in high school and can't even speak that!!  Won't be staying there again, they really need to do some room upgrades and bring your own pillows, theirs suck really bad!!!

26/05/14 | Link | Rating: 2.0
3. Sam T.
A four star hotel but like one star. Everything is money money money. Get a postal package need $12 handling fee. Parking a night ask for $38. Other nearby hotel have free Wifi but they need $14/night. But the service and the food are so ugly, make you feel sick. I will never come to this Hotel in my life time.

11/12/13 | Link | Rating: 1.0
4. Gregg F.
The Eden Roc Miami Beach was wonderful. My room was large and very clean with an excellent view of the ocean. The staff and service were excellent. I give the Eden Roc a 5 Star review. By Gregg L. Friedman MD

25/01/14 | Link | Rating: 5.0
5. Ashti M.
I was there as part of a wedding bridal party last weekend. The bride had booked a room adjoining to her suite that the bridesmaids could sleep in on Friday night for our big all girls slumber party before everyone checked into their own hotel rooms with their significant others for the rest of the weekend. The hotel for some reason had canceled that adjoining room without informing the bride. Myself and another bridesmaid went down to the lobby to get the room again and the receptionist told us that we were all set and someone would be up to the bridal suite with the room keys for the adjoining room shortly. We waited 30 mins, no one came. I called down and complained, as we were all waiting to get ready and celebrate the bride that night. On the phone I again had to explain what the situation was, the woman on the phone said she was sorry for the inconvenience and sent the room keys up. We got into the room and were ghastly appalled at what we saw. The beds were not made, we had no towels, no toilet paper and there were ants all over the bathroom! We were extremely disgusted and upset. I called the front desk telling them that someone needed to come into our room while we were our to fix everything. We left to go out for drinks and were under the assumption that housekeeping would come and fix our room. We got back to the room at around 2:30am and no one had bothered to come and make our beds. And when I mean make our beds, I mean, the pillows were on top of the folded up sheets and comforters at the base of the bed. No cases on anything. The mattress was showing and there were still no towels or toilet paper in our bathroom. I called down to the front desk this time fuming. I was so angry that nothing had been taken care of, especially since the bride was paying for this room and it was NOT cheap. A security guard came up to speak with me, and I explained why I was so angry. He apologized and said that there were no housekeeping staff on duty at the time. The best he could do is bring us the covers and cases and we would have to do it ourselves. At that point in the night, 3am, we were exhausted and just waned to go to bed. He brought us up the cases and covers and myself and 3 of the other bridesmaids made our own damn beds. Needless to say, the ants were not ever taken care of and we still did not have towels.
The next morning I went downstairs and checked out of the room for the bride. I had to literally fight with the concierge staff to get them to reduce our room rate. All they were willing to do was offer apologies. I explained that this is absolutely unacceptable to have your guests make their own bed, especially when we are all here as a wedding party and a lot of your rooms have been booked and filled by the guests at the wedding.
I then checked into my room for Saturday and Sunday, which I was sharing with another bridesmaid and our husbands. We got the same room as the previous night. This was fine with us, but we still had a massive ant problem and we still had no toiletries, towels or toilet paper. Our husbands spent the day out exploring Miami, while myself and the other bridesmaid were tending to our bridesmaid duties. We demanded that someone come into our room to do a turn-down service, fix the ant problem and provide us with everything that the room was lacking. We then stepped out for the day, and came back in the evening. When we got back, our room had not been touched at all. We called down to the front desk and demanded that someone come up to our room immediately. I had videos of the ants crawling all over our bathroom. Over the course of the weekend we called to have the ant situation fixed about 4-5 times. When we could have stayed at the Best Western down the street for half as much and would not have had to deal with this poor service. Thankfully when we returned after the rehearsal dinner with our husbands, our room was clean, it looked like it should have looked when a guest checks into an expensive hotel. The following day, we had to call yet again to have our room cleaned and the ants taken care of. We were never given enough towels and we only had one roll of toilet paper. Needless to say, we were pissed again. On Monday during our checkout I went downstairs to talk to the concierge. All they did was apologize to me. Did not offer any discounts or even any meal tickets. All the concierge said was, "I'm sorry". No, you need to give me my money back. We could have stayed at a cheaper hotel and not gotten such awful service. It took me 45 minutes to fight with them to have them finally reduce our bill.

Bottom line, we should NOT be paying a lot of money at a fancy hotel if our service is going to be worse than staying at a motel on the side of the highway. The only thing I enjoyed about the hotel were it's views from our room. Unfortunately because I was a part of the bridal party I did not have time to check out the beach or the pools.

26/01/14 | Link | Rating: 1.0
6. Pat S.
Overall, just OK.  Fantastic setting, great food provided during business conference.  Good service at the lobby bar and pool side.  The room had a couple issues that housekeeping addressed eventually.  A/C was not very responsive when it hit 85 in February.  Complained but never fixed.  The big issue was at checkout.  They tried to charge me $38/day for garage usage when I didn't have a car.  They promptly took it off but then tried to stick it back on my bill a couple hours later.  Once I got home, I found they were still trying to bill my personal credit card for the room, not my company card that was used at the time of reservation.  OK rating but for the price of the nightly stay, I would have expected more.  It felt like they were trying to get as much out of me as they could.  Check your bill before leaving for added fees.

11/03/14 | Link | Rating: 3.0
7. Ben H.
My wife and I came to this hotel for a 4 night (delayed) anniversary vacation, and were overall very satisfied.    
The second you walk through those doors, you get a nice rush of cool air conditioning air on your body and when you step 5 feet in the lobby is filled with a nice vanilla scent.

When checking in, I noticed that the people before me had a long check in process which I began to dread. It was finally my turn and I began preparing for a 10 minute check in process.

After making some small talk and bringing up the fact that it was our "anniversary weekend" DOROTHY at the front desk said she would do what she can and ended up getting us a beautiful room with a big balcony and amazing views of the mansions on one side of the beach, the 4 pools and 2 hot tubs on the grounds and of course the beautiful beach and ocean.

The pool is technically open from dawn to dusk but thankfully they aren't too strict about it and we were able to enjoy a nice 2am swim when we got back from going out on the town.

So overall, we were really satisfied with the stay... I was going to give it 3 stars when I was checking in but between the lovely Dorothy and the fact the pool wasn't really "closed" at dusk- Eden Roc gets 5 stars from me :)

29/09/13 | Link | Rating: 5.0
8. Sherri K.
My friend came down to visit me in Miami and stay at Eden Roc for a convention so I was able to check out the resort.  The lobby was typical grand south florida. The bank of elevators was a short distance away from the  tower. The pools were easily accessed as well. The first pool you hit is a very warm salt water pool. The second pool is an infinity pool with separate outdoor Jacuzzis with waterfalls.  The next pool down was  a smaller pool that led to the chaise lounges on the beach. 20 $ per day for 2 chaise lounges,  2 bottles of water. An umbrella for an x-tra $20 was a necessity.  The next day we decided to go to the adult pool with a view of the ocean.  Lovely!  One day on the beach with the x-tra $20 for the umbrella was enough.  Both days I apres beach showered in the Elle Spa. Products were yummy smelling (I believe Aveda). The stairs leading to the indoor Jacuzzis were nice but somewhat sterile. There was also a steam and sauna that didn't look like it was ever used.  No-one back there. We took a walk next door to check out the Fontainebleau.  We took a tour of the populated spa where people were swimming, steaming, sitting underneath waterfalls. We walked to the pool decks with the abundance of people and pools. On one stretch of grass not by a pool or ocean were chaise lounges stacked together like they were about to listen to a concert. Maybe 20 rows. We happily walked back on the boardwalk to Eden Roc. If I had to pick between the King and the Queen the Eden Roc Queen would definitely be the choice.

12/05/14 | Link | Rating: 4.0
9. R W.
I have ALWAYS stayed at the Eden Roc (E/R) when visiting to the Miami Beach area.  Faithfully year after year, this resort has been my "home away" in Miami.  As a Marriott honors member, I was saddened to hear the E/R was no longer affiliated, however given that I've enjoyed my stays in the past.  I thought to continue my business with the resort hoping the service levels and experience would remain consistent.  After this experience this will be my last stay at the Eden Roc Miami.  

Strike 1 - Hotel transition caused repeated mistakes with my reservation both before and during our stay.  My reservation of 6 rooms was confirmed w the E/R while still a Marriott property.  Our rates and details were confirmed with no issue.  After learning of the management / affiliation changes, we were reassured that reservation details were honored and there would be no issue.   I phoned a few days in advance to confirm details as a precaution.  My 6 rooms reservation was reduced to 3 rooms and the confirmed room types detail was changed as well.  After an hour of being on the phone and being transferred back and forth from the local reservation staff back to Destination national sales, they were finally able to correct the mistake.  This was a sign of things to come.

Strikes 2 and 3 - This should really be strike 3 - 8 as there were again multiple avoidable mistakes throughout the weekend.  Throughout or stay the challenges and lowered service level the staff were very evident.  Our rooms which were guaranteed to be ready by 4pm were not.  We were told by management that we'd receive a call when they were ready, that call never came.  Finally at 5pm after badgering the front desk a call was placed to put a rush on cleaning the room and we were offered a courtesy credit to spend at the hotel. THE ELEVATORS LOST POWER FOR 2.5 HOURS during the middle of the day Saturday.  As a guest staying on the 14th floor, this is completeley UNACCEPTABLE.  Incidental charges were posted to our room which were not ours (the hotel corrected for these).  Our reservation had an incorrect checkout date causing us to be locked out the room for almost an hour as the front desk struggled to fix the reservation problem (yet again) and issue new keys.  The list goes on much longer but  I've already gone one enough.

02/10/13 | Link | Rating: 1.0
10. Helene W.
Had a great stay here for five nights. Got a great deal on orbitz. Helpful and very friendly staff, continental breakfast , beach accommodations were all great. Rooms were recently renovated, modern and clean. Four pools, all great. Would definitely recommend and stay again!

22/04/14 | Link | Rating: 5.0
11. Stan R.
F%@!!!!  I always stayed here and got great rates since I was a Marriott Platinum member..Like $130 a night.  I brought my ex GF here all the time on business trips and it was sweet.  Now its a minimum of $260 a night.  Argh!!! this sucks

16/11/13 | Link | Rating: 1.0
12. Bryan Y.
Checked in today and the service is good . The gentleman who helped me at the front seemed a little robot like but nice nonetheless . The rooms are nIce , and the beds are extra comfy . I was told my room with a king size bed was reserved but walked into 2 full size beds instead . For the price I was expecting a little more out of this hotel but for the most part it's nice .

31/10/13 | Link | Rating: 3.0
13. D N.
Love this hotel! Incredible service and an amazing view from the ocean facing rooms! The pools, dj and attached beach are too class! No complaints.. Would definitely recommend

26/05/14 | Link | Rating: 5.0
14. Tallie M.
Ramiro in valet is a liar. We paid $200 a night to stay here and they told us they had no parking. We are guest at the hotel there should be accommodations  for our car. Everyone else that pulled up were able to park

04/07/14 | Link | Rating: 1.0
15. Saiana G.
I absolutely Love this hotel, it is beautiful, on the beach, next to LIV and ever since the they change management company's they have improved their customer service and the look of the hotel. It is going into a new and fresh direction and I LOVE it! My most recent visit to the hotel was one the best experiences there. I could tell the difference from the moment I called to make a reservation, spoke to about 3 people in the reservation office, all were helpful and sooo nice. When I checked in i notice the lobby had changed it's feel to it, to a more modern look and they even had a DJ playing good music. The front desk was nice and very professional. If you haven't been there lately, Go check it out!

07/10/13 | Link | Rating: 5.0
16. Al T.
Before I came to this hotel for a work-related conference, I had a few questions for them about the room reservation.  I called the customer service number and I could barely understand the guy on the other end.  He talked very quickly and had a thick accent.  He didn't answer my questions completely.  Not a good way to start. Check-in process was not very organized.  There were a bunch of gangsta dudes hanging around the registration counter, talking loudly and making plans for their evening of mischief (or some damn thing, all I know is that they were very distracting and they were not asked to please move on).  Long line of people waiting to check in and one lady at the desk.  Finally another one came, and I got checked in.  He directed me to the wrong set of elevators, so I went to the 8th floor of the wrong tower, looking for my room.  I could barely read the room number he'd scribbled down on the envelope with the keys and he never verbally said "you're in Room 810".  I had a couple packages awaiting me for pick-up but the business center was closed.  That evening, I filled out and placed breakfast order card on handle of my guestroom door.  By midnight, someone had taken it.  Ok, great, so I'll get my breakfast at 7 am tomorrow.  Had a good nights sleep.  7 am comes...no food.  7:30...no food.  7:45, no food.  At this point I told myself "I'm only paying 50% of the bill for it when it does come."  I called in-room dining.  The guy just laughed at me and said "Haha, I guess someone stole all the door menus last night. But what can I get for you?"  I re-ordered some food.  They got it there in about 20 minutes.  It was awful.  I ordered a $15 breakfast, expecting the total with tax and gratuity to be $25ish.  It was $30.  $30 charge for a $15 dish.  Ridiculous.  A few minutes later, my phone rings loudly.  The voice of some recorded message of an idiot-sounding black guy is on the other end.  "Helllowww, this is yo wake up cawll.  Isss a great day here a' Eden Roc!...etc etc."  I never requested a wake-up call at all.  The hotel?  Average.  Some nice decor.  The lobby smelled like coconut...very nice.  The room itself - not bad; the bathroom was cool actually. Room service menu was very limited so definitely need more selection. Very old elevators; I used the stairs to get to my room a couple times during the stay because there was literally a 10+ minute wait for them in the lobby.  Vending machine on my floor was out of order; they only have ice and vending on the even-numbered floors (need to change that...) Will I stay there again?  Not willingly.  It's way overpriced.

04/11/13 | Link | Rating: 2.0
17. Lane D.
Not sure why there's been a flurry of negative reviews, I just got back from 3 days there as part of a 12 person girls' getaway and every single one of us agreed we had a fantastic experience.

I wrote a more comprehensive review on TripAdvisor but long story short: Eden Roc is a great value for a luxurious and relaxing experience. The breakfast at 15 Steps was phenomenal and our pool food was very good too. There's a Starbucks in the lobby if you just want a morning coffee and muffin, which came in handy for us.

All staff were friendly and attentive, we never wanted for anything. Rooms were large, clean and modern with huge patios overlooking the ocean. Finding 12 chairs together either at the pool or on the beach was never a problem, and we didn't have to contend with the crowds of families or scantily clad tourists you find at so many other Miami Hotels.

We were all very happy with our room rate and the cost of food and other services, it was far less overpriced than most beachfront properties. Honestly though, I'm shocked I have to even defend it. Go there yourself and you'll see, it's a spectacular place, and I can't wait to go back.

25/01/14 | Link | Rating: 5.0
18. Caren T.
Amazing time! I've stayed at other hotels on South Beach and this was way better! Not having to contend with overwhelming crowds, kids and partying, the Eden Roc has is all. Sophistication without being too trendy, great service without being snooty, and did I mention the pool area and the beach???  Gorgeous!!! I've heard some reviews mention the resort fee charged, but you can have two lounge chairs on the beach, water, etc.. if you go to any other hotel it will cost way more than that. The pool has an adult area where you don't have to contend with kids, and there are so many places to chill and enjoy your day.
I had two dinners at 15 Steps because I had to eat those brussels sprouts again! The drinks are original and service was very good. I loved having a Starbucks right in the hotel also.
And as for my room, I stayed in the new towers which was incredible. Beautiful room with every amenity...
I can't wait to come back again!

26/01/14 | Link | Rating: 5.0
19. David C.
This is an expedia special.   The place is dead, the crowd is touristy and the service is absurd.   Major disappointment - way toooooo many issues to even review.   Just become a Best Western and call it a day.

12/10/13 | Link | Rating: 1.0
20. Amanda S.
I wanted to like this hotel so much. Rat pack era! Great location! History! Modern updates! Etc.! The problem was, every time I gave the Eden Roc another chance over our 5 day stay, it would come up with yet another way to fail me. The problems were mostly with our room. A lot of little things that just totaled up to be a big annoyance. If you are going to tout (and charge) yourself as a luxury hotel, these things should not happen. Here's the list: 1) running toilet. I can deal with this, except that a) we complained about it, the guy came and shook the handle to "fix" it, and that was that (ahem, did not fix the problem at all), and b) it ran so loud that it was whistling, so c) we had to shut the water off to the toilet in between flushes. Yes, I am doing toilet work on my vacation. 2) For 2 days in a row we did not receive washcloths, until we complained about it. 3) Phone started beeping (like a fire alarm) at 2 a.m. waking our infant and us from dead sleep. Not much sleep was had the rest of the night. 4) Aforementioned phone stopped working the next morning - yes, we reported this as well, and no, also not fixed. 5) Could not get wi-fi to work (saved us $15/day), but hubby could not check in with work. 6) MIldew on the ceiling of the room. 7) Cleaning staff left cleaning products in our room.

To top this fiasco off, I decided - for the first time in my life - at the end of my stay try to make a formal complaint at check out. Maybe I was too nice about it, because the front desk worker cut me off after telling her about the phone and did not even offer an apology, seriously what happened instead was she slid the bill over the countertop and said, these are your charges.

I give it a "poor" rating instead of "terrible" because the grounds were well kept, the staff was friendly, and the location was fun. However, we will never stay there again, and I do not recommend you do either. And that recommendation is simply due to the way I was treated at check out when I wasn't even listened to.

Stayed November 2013

18/11/13 | Link | Rating: 2.0
21. Jennifer I.
This is a very gorgeous hotel but pretty far from "South Beach" attractions. However, it's a very nice walk to get to said attractions (about 45 minutes to get to Ocean Drive). The rooms are very clean (minus a few ants in the bathroom), room service is great, and the staff is super friendly! Love the chairs on the beach-they are so comfy and I would def recommend getting the queen-sized bed! Thank god for the adult pool (love kids just not on vacation) and the Starbucks on the lobby. There is also a Hertz rental car in the building which was super convenient -tip-rent online it's cheaper! Check in to the hotel and get a free "cocktail" at the lobby bar. It's a glass of prosecco, which I love, but I thought I could choose. It's free so I guess I can't complain too much! Our room had a gorgeous balcony (only place the wi if worked unfortunately) but it was the perfect space to sip a coffee and ease into the morning. In-room coffee was good but there is a Starbucks in the building as well. The restaurants are good, albeit slightly overpriced, but that's what you get when you eat in a hotel. Their salads are absolutely amazing though! Overall, great experience!

01/02/14 | Link | Rating: 3.0
22. Biyonka S.
I give this hotel no stars!!! I don't even know where to begin. It's disgusting. They leave food trays in the hallway all day. I got food poising off of their food. Poor customer service. I literally found SHIT in the hot tub outside on my porch & bugs in the room!!I had a wheel chair accessible room (my disabled friends wAs staying with us) he ordered room service  and they refused to bring it up to him!! They told him he had to go down stairs to get it...after ordering it.. You would think that this being the hospitality business, SOMEONE would try to help and just simply bring it to you.....He let them know he couldn't so cancel it. They told him they already made it.... He finally just ended the conversation since it was going no where. Not only that but Hotel security is another story. This lady (security) harassed and disrespected the hell out of me. when I was speaking to an employee he asked me my nationally... She over heard me telling him I was mixed with African American, Caucasian and Korean. Came in my face telling me "YOU ARE NOT BLACK" I was Defiantly caught off guard. At this day in age. No one should come and try to tell you something that you are not... Just because I don't look like you.. I decided to take the high route. I felt sorry for the poor girl  that she wasn't educated enough to know multiracial people exist. That's when I decided to leave the hotel

14/07/14 | Link | Rating: 1.0
23. Yesenia R.
If I could give this hotel a ZERO, I would! Super unprofessional! I had a reservation to come to the hotel and I was not accepted into the parking structure due to a lack of parking capacity! They asked me to park at the nearest PUBLIC PARKING PLACE where they would charge me $20 and not that I mind the $20, what I do mind is the walk back 6 blocks away from the hotel! I ended having to park at the fountainblue for $60 per 4 hours!!! Regretting not staying at the fauntainblue to begin with, unfortunately there is nothing I can do about hotels now cause everything it's booked!!! I guess I'll wait around until they can properly assist me! Horrible horrible horrible

15/02/14 | Link | Rating: 1.0
24. Candice S.
My stay at the Eden Roc made my trip to Miami. The hotel is absolutely beautiful and kept in pristine condition.  From the moment I checked in I was greeted with smiles and enthusiasm which immediately made me  excited to stay for 12 days.  I would like to point out that the Front Desk Manager David Cook is exceptional.  He was very helpful to me and my friends and answered all the questions we had about the hotel and Miami.  He made sure we were comfortable and happy with our room and told us that everyone was their to make our stay better.  Wow. How refreshing, you don't find this type of service all the time.  Every time that we walked past the lobby he greeted us with a big smile and always inquired about our stay.  Exceptional service!

What really caught my attention was the beautiful photography in the hallways of the  floors.  It really gives the hotel a cool old school charm. The Elle spa is incredible.  There is a meditation room that anyone can use, which is amazing especially if you are traveling with friends or children and need a few minutes to clear your head.      I would like to point out that there is a Starbucks in the lobby and you can charge it to the room.  That is amazing as you do not have to go out searching for coffee.  

Bottom line:  I love this hotel and CANT wait to come back.

22/04/14 | Link | Rating: 5.0
25. Deidra J.
I was so excited about coming here & was disappointed with my stay. The service from the staff was less than stellar from the moment I checked into the resort.  The not so gentleman who checked us in tried to double charge me for the room that was already paid for.  Even American Express wasn't too thrilled about that.  Not too long after checking into my room I had to call the front desk about the ants parading in my room. I was told engineering would be up immediately to address the issue. After an hour I had to call again because no one came. When the guy finally arrived he did a pretty lazy job of spraying the room. Instead of him spraying where I told him the ants were he only sprayed where he saw them at the moment.  His spraying didn't help at all there were ants all over the place even after he sprayed. I felt like I needed to buy my own can of Raid & exterminated the room myself. Not sure if I'd recommend this resort to anyone.

28/07/14 | Link | Rating: 2.0
26. Melissa R.
As a wedding planner I would give this hotel more stars if I could!! I had a choice between this hotel and The Fountain Bleu. THANK GOD I PICKED THE EDEN ROC. They were amazing! Nancy was our original contact and she was great, but three days before the wedding she was transferred, and Shannon stepped in to take over her role. Shannon was everything you could dream of as a point person for your client's wedding. She helped with everything I needed, and their entire staff in the hotel seemed as if they were all robots, because everyone was so nice and accommodating. From the valet, to the bell hops, concierge, front desk, Room block department, lobby bartenders, Cabana Club Restaurant, Catering department, and entire wedding staff, they were FLAWLESS! I would recommend this hotel for any destination wedding planner. Their key selling point to me was not only their staff, but the appreciation for our business. The Fountain Bleu told me they did not have control of the level of their pool dj on the wedding day. With that being said, the day of my clients wedding, P Diddy, just happened to have a pool party next door, thank god I made the right choice with The Eden Roc. You are their first priority. Great place for adults, and for kids. They even offer an adult pool, if you want to get away. But overall, this place is a 10 star and I can't thank everyone enough that was was involved for making my bride and groom very happy!

02/11/14 | Link | Rating: 5.0
27. JM B.
I ha da Red-Eye flight from LAX to MIA. We showed up at 8am to their Hotel and the hotel parking staff asked us to go away and come back after 3pm because they're parking was full. We went in to speak to the staff and they said that they couldn't help us. So we had to leave to drive around for 6 hours until they accepted us.

15/02/14 | Link | Rating: 1.0
28. Penny L.
By far my FAVORITE hotel I also like near by popular hotels but kinda stuffy. This is MY staycation hotel :) I am a local and when feel bored and in the mood for entertainment I pack a bag my pooch and stay at this amazing resort. (not everything is included as a "resort" but all you need IS in this hotel) Staff here is wonderful! Restaurants are good as well, not over priced as your near by hotel restaurants. Outside / pool bar is very fun to sit and chit chat with staff and others around you... yea down to earth people. :)

03/06/14 | Link | Rating: 5.0
29. Rachel A.
I stayed here recently on a last minute trip to south beach. Rates were comparable to the surrounding area and lower than the Fountainbleu next door, which is my normal spot. I'm in the mindset that you pay for what you get and I'm always weary of those boutique hotels with super low rates. Plus it's within walking distance to FB and I knew I'd be dining and hanging out over there. Checkin was speedy and customer service was friendly and answered all of our questions. The lobby is very nice with a bar in the center.  The pools are also very nicely set up. We spent most of our time up at the adult pool which had a DJ. You get sun up top at the higher pool and later in the day the family pool gets sun at the lower level. We got a double queen room with split view of the bay and ocean side. The room was not the most spacious but it wasn't tiny by any means. We had plenty of room for 3 girls' luggage. It was clean and the bed was comfortable. We had several requests for guest services (additional towels and paper cups) and they were promptly handled. Valet guys were very helpful in finding our way around town. Now the business center needs some help! We were trying to print our Heat tickets last minute before we headed to the game and the computer was not cooperating but it sure was charging us the whole time!  We told the front desk and they did give us a credit and printed them out for us. Overall it was a great stay with no hiccups!

08/04/14 | Link | Rating: 4.0
30. Kristie F.
I've stayed here more times than I can count...and every time they deliver! It started with David over the phone. He made my sister's Birthday memorable in more ways than one. We also had guests fly in and get rooms...their minds were blown walking about the property (this was their first visit). As a former employee of a 5 diamond resort, I personally know the amount of hard work that goes into making guest feel welcome when away from their homes. All of our needs were met. Also the spa services were top notch (as usual, always pleasant encounter ) . On the beach Kenny is not only professional but also friendly and very warm. He is always a delight ! Rob is also a great asset to the team on the beach. At the adult pool there were some rude guests trying to boss Carlos around and he never stopped smiling and kept his game face on. He did an exceptional job! I love Eden Roc and it is the ONLY place I stay when I visit. Thank you all for another wonderful stay :)

17/06/14 | Link | Rating: 5.0
31. Lily M.
Stayed here for 5 days! The service at the hotel was Amazing! All the staff were super friendly, professional  and helpful. The view from the room is amazing. The beach is WoW!!! Very happy me and my husband stayed here :) One thing I wouldn't recommend at all is eating at the restaurant on the beach. The food is expensive, not good service and not tasty at all! If you go outside you will find very tasty food for great prices ;)

19/06/14 | Link | Rating: 5.0
32. Dyana B.
I very much enjoy this place. The food and the atmosphere is wonderful and friendly, you must try their burger! Very nicely paired with their French fries. Exquisite ..

22/07/14 | Link | Rating: 5.0
33. Jonathan B.
GRAND LARCENY and NEGLECT. Appalling. I've never felt more violated in my life.

-- INCIDENT --

My girlfriend and I checked in late on Thursday night. We leave the room shortly after checking in. We return three hours later to find:
- Both our MacBook Pros stolen
- Both our designer jackets stolen
- Various other items stolen including high-end sunglasses and cases, t-shirts, polo shirts, sweaters, earphones, and chargers

Altogether roughly $10,000 worth of property stolen. We called hotel security, then eventually the police. Both took our statements and filed a report. I asked to speak with the general manager at once. Security and one of the receptionists told us that he wasn't on site but that a manager would be notified first thing in the morning.

Fast-forward 12 hours to 4pm Friday afternoon and if it wasn't for a single sheet of paper titled "Notice of Report" slid under our door, I'd have sworn I'd dreamt the whole thing. No outreach from anyone in security or management. We go to the front desk and ask to speak with the general manager again. We're told to go to our room and wait for a phone call from him. Is this a joke? A phone call is the best they can offer when guests have $10,000 worth of property STOLEN FROM THEIR ROOM? What if we'd been in the room sleeping at the time and the thief had had a knife or a GUN on him?!  I tell the front desk as much and am told I'll be contacted within the hour and that I'll be able to meet with the general manager.

Two hours later with no news, we head back to the front desk and am told the head of security is coming out to see us. Still not the general manager or even *a* manager but we take the meeting. The head of security was aware of the robbery. He told us they were reviewing what video footage they could to catch the burglars, moved us to another suite and offered us a free dinner and a bottle of champagne that night. Most importantly though, he explained in detail the follow-up steps that would be taken with the hotel's insurance on Monday: 1) they would file a claim with their insurance and provide them with a list of the items stolen, 2) we'd be contacted by the hotel's insurance and an appraiser would work with us to assess the value of the property stolen, and 3) we'd be compensated for our stolen property.

-- FOLLOW-UP AND DEVELOPMENTS --

It's now been six full days since the incident occurred. As violated and angry as we felt in the moment about being robbed, the rational side of me knows that these things happen in life unfortunately, even at the "best" resorts with the "best" security in the "best" rooms. But as disappointing as their initial handling of the crisis was, the resort has now:
1) Had plenty of time to make amends for its initial (lack of) response
2) On a broader note, had plenty of time to show its aptitude and approach at handling such a crisis

And THIS is the part that outrages and repulses me far more than the actual robbery itself. What follows are three broad areas which highlight the resort's failings in accomplishing 1) and 2) above:

A) Follow-up with security: non-existent
- emailed them on Friday, Saturday, and Tuesday with no response
- followed up in person on Monday before leaving and learned that no one had been following up with the investigation since Saturday.

B) Follow-up with management: non-existent
- multiple requests and still no contact with general manager. Appalling from a hospitality standpoint

C) Follow-up with insurance:
As both mine and the hotel's version of events corroborate that this was a criminal offense and not an act of negligence on behalf of the hotel, the hotel is not liable for any stolen property.

What disturbs and disgusts me the most is how the hotel head of security straight-up lied to our faces when detailing the process we'd undergo with their insurance. If not lied to, then consciously misled. I'm not for a second going to believe the head of hotel security isn't aware of state laws governing hotel liability in the event of theft. And yet there he sat, proudly stating their hotel had insurance with Firm XYZ, one of most well-regarded property-casualty insurance providers. Why would I care what insurance your hotel carries if state laws dictate I'm not liable for anything? Why would you sit there and tell me an appraiser would work with us to assess the value of our stolen goods and that we should look for photos and receipts of our stolen items, when you know that the value of our stolen items is never even going to come up when we speak with the insurance? Why?

The answer is obvious. It's the same reason security hasn't followed up with us since last Friday. It's the same reason our initial requests to speak with someone in management went ignored. And it's the same reason why one week later, I wouldn't be surprised if the only people who know about what happened are three security guards and a handful of receptionists.

No one here cares.

20/02/14 | Link | Rating: 1.0
34. Olivier D.
It's very nicely done. An Art Deco Hotel renovated with the modern of today and the conveniences of luxury. Food is a little over priced for the quality served. But it's still good. Very clean and fresh rooms.

21/05/14 | Link | Rating: 4.0
35. Abe S.
Room smelled like a chimney, they incorrectly charged me over $1000 and I've been running after them for weeks trying to refund me. TERRIBLE service, mediocre hotel.

02/01/15 | Link | Rating: 1.0
36. Rick G.
Not a luxury hotel as it likes to market itself as.  There are lots of examples why this is so

06/01/15 | Link | Rating: 2.0
37. Ron L.
A vendors conference took me to Sunny South Florida, and it was held at the famous Eden Roc Hotel.  What?  You've never heard of the Eden Roc?  Well, there's a reason for that . . .

The competition among hotels is fierce in Miami Beach.  Not everyone can be a Fontainebleau or a Clevelander, and there's only so much beachfront property available.  Eden Roc has some of the beachfront, which puts it ahead of many properties.  If you aren't drawn to the crazy nightlife on Ocean Drive, then this will work well for you, as it's 2-1/2 miles north of Mangos.

The good:  I stayed in the south tower, where every room has an ocean view.  They face north, so the sun doesn't shine in and the rooms never get too hot.  There are four pools and two hot tubs.  Also an onsite spa.  And if you just go past the back gate and across the boardwalk, you're on the beautiful beach.

The bad:
* The location.  You may be fine with it not being in SoBe.  It's not so fine if you need to go to the store for essentials;  it's a long walk to anything.  It doesn't help that although all of Florida is flat, the hot humidity makes the walk a drag.
* Unusual setup for the room.  The doors are translucent glass, and I wasn't sure which room was which at first.  The shower was cool;  water fell from the head in the ceiling.  But a glass window opened from the tub to the bedroom???  A little weird.  And I couldn't find the remote control for the TV.
* Eden Roc appears to not be sure if it's an all-inclusive or a just a nice place to lay your head.  There are two restaurants and a bar, and no night life in a city famous for its nightlife.  If you don't rent at least a scooter, you'll get bored after a day.
* Maid service goes above and beyond, but not in a good way.  I walked into a 68-degree room, and nearly froze.  So I set it higher.  Next day, I found that they set it back to 68.  Worse, I put a lot of spare change on the desk, and it was gone when I came back to the room.  I had trouble getting home and left my cell phone at home, so now I had no way to call my wife from a pay phone to tell her I was running late.  Thank you, Eden Roc.

Bottom line:  There are good things about the Eden Roc.  There are other things that need improvements.  If I end up in Miami Beach by choice, I'll choose a different hotel, one closer to the action.

03/10/13 | Link | Rating: 3.0
38. Christina A.
Went here for my bachelorette party with my girlfriends! The people working there could not have been more helpful! It was a dream staying there! The grounds are beautiful, the food is good and we had a blast! Will definitely be staying there for our next Miami trip!!!

14/08/14 | Link | Rating: 5.0
39. G M.
Every server in this hotel is rude! They do automatic charge of 18-20% for tips which they dont deserve!!! Stay away thank you by the way you dont have to agree to pay for thay % is not mandatory by law. But to avoid the drama and waste of time im just not coming back here.

09/06/14 | Link | Rating: 1.0
40. Geoff And Jenni G.
We've stayed here a few times and it's a great hotel... very friendly and excellent service.

We've had so-so rooms (with no view) and an amazing room with a beach view on a high floor... definitely the beach view room is the way to go :-)

The hotel lobby is way too noisy in my opinion (very loud music), but overall the hotel is well appointed, a great place to stay and has an excellent restaurant in house and an even better one (Scarpetta in the Fontainebleau) next door...

Definitely worth staying if you are in town for a few days...

30/01/14 | Link | Rating: 4.0
41. Bob W.
Service was very poor....could not get our drinks.  When we did they were incorrect and we had to go to the bar ourselves.  Food...served without silver ware, had to chase that down.  The real issue is that the servers do not have warn their tips....they are charged on every ticket.  Employees  simply do not care.  Never going back

14/02/15 | Link | Rating: 1.0
42. Robert K.
I stayed here 4 days 3 nights during Ultra.  The hotel is very nice inside and the grounds are beautiful too.  They were extremely busy because of Ultra, but still allowed us into the room early.  The room was very nice and clean.  It had an awesome ocean view and very comfy beds.  

I ate quite a few times at the bar restaurant by the pool.  The fish tacos, tropical ceasar salad and coconut shrimp are very good!  Also here at the bar, I received what I think might have been the best service I have ever received in my many trips to Miami.  I forget her name, but the is an Irish woman at the pool bar.  She was very friendly and fast.  

The only reasons Eden Roc doesnt get 4 stars is as follows:

1) They charge $38 per day to park your car.  Now I understand its Miami, but I am a hotel guest, and you are charging be a $21 per day resort fee on top of it.

2) They had a dj at one of the pools on friday and saturday, but it was $20 per person to sit at that pool.  Again,  youre already charging a $21 per day resort fee.  

Other than those 2 minor issues,  it was an awesome stay, and I would definitely come back if the price was right.

02/04/14 | Link | Rating: 3.0
43. Zeri Z.
Some of the worst service I've ever received in a hotel. Place deserves to be shut down. Their staff is filled with crooks and security is no help. Had several of items stolen from my room and the hotel manager was of no help. They also charged my credit card for several items that I never ordered and they didn't show in my bill upon checkout. In addition, the staff was just rude and not competent for most of my stay. Will never stay here again. Stay away!

12/08/14 | Link | Rating: 1.0
44. Jennifer L.
Very nice hotel but for it being so pricey they didn't have any special accommodations. SOME of the staff are very rude (hint hint b* working at the lobby bar). Maybe we don't get as good service as everyone else b/c we're Hispanic! Lol will possibly try a different hotel next time!

29/03/14 | Link | Rating: 3.0
45. Matthew B.
Rusty, Crusty, Cracked, Torn, Stained and Dusty.

The management here clearly have no regard for the attention to detail that it takes to make a good hotel into something that is truly great.

22/12/13 | Link | Rating: 3.0
46. Rachel K.
I really enjoyed my one night at Eden Roc. Loved the overall decor from the lobby bar to the very South Beach themed blue-lit polka dotted hallway walls. Rooms were smaller but extremely clean and comfortable. I loved the upstairs pool overlooking the beautiful South Beach teal water. A little bit (and just a little bit) off the main drag but there's enough at this hotel and it's neighboring hotels to have everything you need! Mark, the manager on duty, was extremely welcoming. I would surely recommend staying here.

04/05/14 | Link | Rating: 4.0
47. Jacob B.
After a three night stay here, I am convinced that the Eden Roc tries to be a luxury resort but lacks the service and facilities to match.

There were bugs in my room--spiders and ants.

The lobby bar refused to honor a very basic special the hotel advertised on Foursquare, referring me to a disrespectful manager.

Housekeeping doesn't change the sheets daily. And there's no obvious way to request that aside from calling the front desk and asking for it.

Central heating was disabled in the room even though temperatures dipped into the 50's at night time.

One of the the bathroom sink handles was broken so I couldn't change the temperature of the water while the faucet was running. In addition, the drain in the bathroom sink was broken, with a rusty piece of detached hardware left on the countertop day after day.

The bathtub was also malfunctioning. The drain didn't work, and the water jet system was broken--pressing the on and off buttons had no effect.

To top it all off, on my final morning at the Eden Roc, I ordered a yogurt parfait for breakfast, and the yogurt was warm. Shortly after my first and only spoonful, I began to feel sick.

This property is dilapidated and terribly mismanaged, which doesn't justify the sky-high nightly rates. Stay away. Stay anywhere else.

11/03/14 | Link | Rating: 1.0
48. Lonnie R.
Not a bad place to stay on the beach. My room was nice and the views were nice. Food at the pool bar is pretty good. I was here for a conference and the meeting rooms were all good. They were doing some repairs to the exterior decks around the pool which are needed. They are also building a Nobu Hotel and Sushi restaurant which should kick things up a notch in my opinion.

20/11/14 | Link | Rating: 4.0
49. Francisco G.
This has been my worst experience on a hotel so far. The place is nice, pools are always clean and the beach is indeed spectacular. Those are the only pros I can think of this place.

What really ruined my experience, thus my holidays, is the service. The place is a huge mess, nobody treats you kindly and you feel like if you were on a mere 2 star hotel. To begin with, it is very common to find trash left in the corridors. They wake you up at 9 in the morning for "housekeeping". They even do not wait for your response, they just open the door and go in.
Even though I had breakfast included in my pre-paid reservation, every morning there was a different problem regarding this specific topic. They claimed I had no breakfast included, thus will charge you for a complete breakfast to your room. It's also worth mentioning, breakfast quality was mediocre.
There is no control whatsoever at the designated pool area. Anyone could go in and relax, even if you are not a guest at the hotel. Too hot in Miami? Go to Eden Roc, they won't check whether if you are staying with them or not. On weekends they put you a bracelet, but surprisingly enough they never ask for your name or room number.
During my stay I had to visit the front desk about 10 times. Even though I paid for lunch or dinner in cash, they would always add the charge to my room (I noticed that at check out).
Even if you pre-pay your booking, they will charge you $21 + Tax, in order to be able to use the pooling and beach area. That, to me is outrageous. If I had already paid for the entire stay, there should be no extra expenses charged, specially if those are never mentioned while booking.
Parking at the hotel will cost $39 + Tax per night. Not only is extremely expensive (Next to the hotel you have a parking lot that will cost you around $8 during the week and $20 during the weekend) but also whenever you need to go out, they take between 15 to 20 minutes to bring the car over to you.
While checking out, I had to check the invoice 10 times. There were loads of charges I had never incurred in. They wanted to charge me $1.200 for phone calls dialed from my room. I had never even picked up the phone during my stay, as I had a cellphone with a US number activated during those weeks.

One more thing, even one employee at the hotel told us the place was a real mess and had changed a lot in the past 8 months. By the way, he was quitting the job by the end of the month.

Everything on this hotel is well overpriced. Lobby is extremely expensive and drinks are not even good at all. They even charge you $6 dollars for package delivery since they have a UPS inside the hotel.

Let me be clear about this review, I do not wish to receive any kind of compensation nor any offer from the hotel. I would only like to warn whomever is looking at the reviews for this hotel, to really think about booking with them. I wish I had found more reviews about all this while booking.

24/08/14 | Link | Rating: 1.0
50. David H.
I visited the Eden Roc for a conference this March 2014. My company in New York was the host organization so my perspective was that of a guest (for two days) and a professional. This was, without a doubt, the worst experience that I have ever had at a resort hotel (or any hotel for that matter).

Set aside the poor quality of my room and service in general (torn linens, broken coffee  makers, stained carpet, garbage from previous guests left by housekeeping). My guest came down with a violent case of food poisoning after eating at the 15 Steps restaurant. The hotel's response, from top to bottom, was awful.

I made three phone calls to the front desk requesting housekeeping, each time denied because the front desk claimed that housekeeping did not arrive until the following hour. After the third phone call, we finally received a visit but the staff person refused to clean the bathroom, choosing instead to wait until we were scheduled to check out 4 hours later.

I made several requests for medical assistance, as did my company's conference director and our event planner. An EMT was promised but never actually summoned.

And the hotel management refused to take responsibility for the incident, instead blaming my guest's illness on sunburn that was already 3-days old and came with absolutely no side effects. Hotel security was abusive. Hotel management refused to speak with me directly. Hotel staff was evasive, unsympathetic and unaccountable.

I have worked in catering and food service, as has my guest. We are familiar with hospitality health code procedures. We know the difference between food poisoning and dehydration. And we know the proper way to treat a customer who has just had a frightening and uncomfortable experience.
I believe  someone at the Eden Roc must understand these basic principles as well. No one seems to care.

Avoid this resort at all costs.

04/04/14 | Link | Rating: 1.0
51. Lesly C.
Came for an event and really enjoyed the set up an the service i received. The staff is great and the atmosphere is better. Great getaway if your coming to the miami area

09/12/14 | Link | Rating: 4.0
52. Staci S.
While the amenities at this hotel are fantastic, I would definitely not recommend staying here unless you are willing to dish out the extra $65 a night to stay in the new tower.

Our room in the old tower was so small that when we opened the door, we couldn't even walk straight in because the door almost ran right into the dresser, so we had to step to the side then close the door just to enter the room.  Then, there was the view. When you stay on Miami beach and you pay as much as this hotel costs, you expect a view. The room we had was set way back, so our view was mostly of their construction zone, the first pool, and other people's balconies. We also didn't have a balcony like everyone in the new tower did.  Then there was the supposedly renovated bathroom. The shower is amazing, but the sink area had nowhere to set anything down, which made it impossible to do your hair (ladies). I had to hunt around the room to find the blow dryer, because there's no shelves under the sink. Finally found it in the closet behind the robes in a bag, only to find out that it was about 10 years old and was literally falling apart. I had to hold the two pieces together while I did my hair. Then the sink itself had a major issue. We had a really hard time turning it on, and I'm well aware that the handle is special and turns on in a special way, which their staff condescendingly pointed out to me. However, it hadn't been greased in probably ten years and was ridiculously hard to turn on, even pulling the handle the right way. So, I went down to the front desk to ask if someone could grease it, and she said she'd send someone right up, but no one ever came. Then there was the door to the bathroom. Sliding pocket doors are usually pretty easy to open and close, but not this one. I had to literally out my entire body weight on it just to get out of the bathroom.

From the pictures on the website, I expected much more from this hotel, but the pictures must all be from the new tower. It was a very disappointing stay. Don't be fooled, unless you want to dish out that extra $65/night, this place is definitely not worth the price.

However, their cabana club has awesome food, awesome service, and an awesome view. Would definitely recommend stopping by for lunch on the beach.

26/12/14 | Link | Rating: 2.0
53. Erick R.
I loved it! Every staff member i encountered was polite and helpful. The ocean views in the ocean tower are incredible, pools are great and comfortable lounge chairs at the beach! There is beach food and beverage service, which is great but it takes forever to get your drinks from servers... Then again it was a hot busy sunday afternoon. Nothing to complain about. Rooms are comfortable beds are great and you're able to get a great nights sleep after being out in the sun all day. Would definitely recommend to others and will stay there again! Thanks Eden Roc for  making this a great trip to Miami!

18/08/14 | Link | Rating: 5.0
54. Desiree C.
In the past I have had great experiences here but in the past year my three visits have all been subpar and very unpleasant. The waitresses in the lobby are rude, slow to bring menus, and the food has been stale. The hostess in the beach restaurant have been unfriendly, rude, and the food was slow to arrive, and subpar. VERY disappointing! Management really needs to monitor the staff and try hiring people who can cater to a high end market who want a luxury, classy experience.

The St. Regis is a much better choice. IT has excellent management and you will be given the Royal treatment!

13/04/14 | Link | Rating: 1.0
55. Jenn E.
We stayed here during a business trip. He worked I attempted to play.

Our first night I ordered room service, burger and fries.  Guy got a pint of ice cream, and lemonade. The total after all the add ons was $57 !!!

The burger was not close to being cooked Medium. It was dry and flavorless. I didn't eat more than 2 bites. The fries were ok, wanted mashed potatoes but you can't swap sides.

I wish the room service food was better. For the price per night and the cost of food, it should be fine dining. Instead it's crap dining. So stick with take out.

Lemonade was good. Same with the ice cream tho at $5 and $9 it should be.

They do not have much for breakfast, the Starbucks just does cold items and who wants to pay $30 for one breakfast in their $$$$ restaurant or get crappy cold room service.

The pools are beautiful!  And if you are able get a room with a patio over looking them. The view in the morning is spectacular.

There are plenty of pool decks and chairs to sit in during the day to make the most of the sun and shade.

The beach front area has 2 free chairs available for guests, the umbrellas are $20 a day (Wha?!)

Over all every staff person I came in contact with was very pleasant and helpful throughout our stay.

02/02/14 | Link | Rating: 3.0
56. Amanda D.
This was my 2nd time at Eden Roc! I absolutely LOVED it!! The staff was very attentive and helpful! We noticed during the week people from the beach were sneaking into the infinity pool.. No one stopped them.. I would hope they put room key access on their gates! On the weekends they give wristbands and have security at the gates to the beach. The hotel has 4 saltwater pools (1 big, 1 infinity, 1 toddler & 1 adult only pool). It also has 2 hot tubs. They provide 2 pool towels per room, 2 beach chairs per room with 2 towels. The staff on the beach were very helpful also. Waiters walk the beach asking of you need drinks or food! (Of course for a high price). There is a $38 valet fee each day and service charges are tacked on also. They are very quick to help get you a taxi, as needed. There's a spa located inside. One of a kind Elle Magazine spa. (Elle Spa). BEAUTIFUL! We stayed in the Ocean Tower on the 16th floor and by far had the BEST views! So romantic!

07/07/14 | Link | Rating: 5.0
57. Aura M.
Would not recommend. Everything is overpriced. To rent an umbrella at the beach is $20, $38 A NIGHT for parking, $16 for 3 jumbo coconut shrimp, and their happy hour is a joke. Daiqs, mojitos, and margaritas are $12, but with HH, $10 -_- I can understand a $28 buffet for DINNER, but not for breakfast, especially when 80% of it is starches, and doesn't include french toast. The telephone in our room didnt work, neither did the fire alarm that was pulled by accident, which we got a "hard to understand" announcement to report to the front lobby, which is a huge safety hazard. There is a lot more hotels in miami with the same great views and same price but more up kept and worthy.

28/07/14 | Link | Rating: 3.0
58. Samantha B.
We had a wonderful stay at the Eden Roc. The room was great with an even better ocean view. The food was delicious for breakfast and lunch at the cabana bar area. Hannah made our visit to the cabana bar special, she was awesome! The ladies at the hotel Lobby bar are great too! Adult pool is a must and the DJ played party tunes to make it a fun Saturday! I would def stay here again!

01/09/14 | Link | Rating: 5.0
59. Alyx K.
Awesome: check in on Yelp, get a free drink at the bar! Less awesome: take that drink to the outside patio and mosquitoes will eat you alive.

Great view and fabulous history to this property, but the service overall doesn't seem to match up to the price point.

26/12/13 | Link | Rating: 3.0
60. Tod M.
In a word: Meh.

It's a nice hotel, well-kept, clean, and a beautiful lobby bar area. Two or three pools and some nice seating.

But beware -- they'll slap you with one of those ridiculous "resort fees" of $25 per day, which isn't in their main rate. For that you apparently get Internet, two chairs at the pool (though who knows how they reserve these), and uh maybe something else.

Their Internet service simply didn't work, despite spending 2+ hours on the phone with their outsourced tech support. When I mentioned this on checkout, the desk clerk made no effort to apologize or, better yet, knock the Internet cost off my bill. She didn't seem to write it down to follow up on either.

The housekeeper I had was pleasant enough, but didn't speak a word of English, and we spent about five minutes trying to communicate that she had to call down to the desk to tell them she was done.

The location is great -- right on the beach.

Room service food was passable. Their "Smoked fish dip" was, essentially, tuna salad. Their ceviche was drowned in vinegar. I heard good things about their food from others there, so perhaps I just ordered the wrong things off the menu. (Stay away from the in-room coffee... cheap coffee maker and cheaper coffee.)

The conference facilities were excellent... great coffee, excellent A/V support, and flawless execution.

Oh, and, about the rooms... most are staggarred to give ocean views. This, and the way the room is laid out, means people can stand on their balcony and peer directly into your bed. Use the blinds! :)

03/12/13 | Link | Rating: 3.0
61. Oleg G.
Was there once. Nice staff. Wonderful area with pools. Organized beach. Breakfast quiet expensive. 20-28 $ buffet.

31/01/15 | Link | Rating: 4.0
62. Annie T.
Sigh. I really wanted to like this place, as my friends and I spent a LOT of money on our Memorial Day weekend trip here.

First, we arrive, and the manager (David) was beyond rude. We were promised so many accommodations upon booking our stay here, which made us cancel our stay at the Lowes. His argument was that "this is a special weekend" so things wouldn't be how they normally are. Not our problem. SO FRUSTRATING. Our issue was that we were actually in Miami to visit a friend who lives there, and we wanted her to be able to come to our hotel and come to the pool, get ready to go out in our room, etc. They said there was no way that this could happen because there would be extra security for this weekend in particular. We had to pay for ANOTHER room just to ensure that our weekend wouldn't be ruined. Still makes me so mad even thinking about it. The assistant manager, can't remember her name, was so much nicer and helpful. She offered us a discounted rate on our second room, and was very apologetic. All the while, David was over getting Starbucks in the lobby. He didn't care AT ALL about our problem. Find a different occupation ASAP, David.

The cabana restaurant had the worst service I've ever had. Our food literally took an hour and a half to come out, and there were maybe 6 tables in the whole place. And whaddaya know when it comes out.... It's wrong! Unbelievable.

We were pleasantly surprised (being the 24-year-old women we are), that there was a great DJ at the adult pool all weekend. They also had games and lots of drinking going on. We really enjoyed our time at the pool. They also have 3 other pools (all beautiful) which are more family-friendly.

The Elle spa was also a great feature. Steam and sauna room, really nice showers with shampoo and conditioner provided, plush robes, beautiful hot/cold tub... And soooo peaceful. This place was literally all of our hangover cure the last day.

I will say the place is very nice, clean, modern. Beautiful. The service on the other hand.... Ugly. I honestly can't say whether or not I would come back. Hard to tell

05/06/14 | Link | Rating: 2.0
63. Amber S.
We were given 2 nights at the hotel. It is clean and swanky but not sure what all the fuss is about. Parking is $38 per night plus tax. Or you can go next door and pay $20 every time you leave and come back. Our room was never cleaned had to ask for things.
The views were amazing and the beach is super clean! It's a nice change from the beach we use.
Be prepared to spend money on parking every where you go.

20/07/14 | Link | Rating: 3.0
64. Zack B.
Beach front property with numerous pools and amazing balcony views but greatly fails to meet expectations especially for the price. Stay at the Fountainebleau next door for the same price.

Pros:  Full service resort with beach front, several pools, several bars and a couple of restaurants.  The rooms are quite spacious, come with nice bathrooms and have huge balconies

Cons:  Food and drink service at the pools are very slow and more often non-existent.  As a single group of guys here for a party, there were loads of children and the "adult pool" is somewhat small.  All of our rooms were under one person's name and the hotel was over-the-top anal about giving out room keys to several of our 12 member group.

28/08/14 | Link | Rating: 3.0
65. Brooke B.
Amazing ocean view from the balconies and from our room... The sunrise was unbelievable. We happened to go during storm season so watching the storms come in from the balcony and the corner room was also an amazing experience... excellent drink service while laying out on the beach as well.. an all around great time.

25/06/14 | Link | Rating: 5.0
66. Bethany W.
Maybe I have a different standard for 5-star/luxury/upscale hotels, but I was not particularly impressed with the Eden Roc.  I stayed here for a conference, and it served its purpose for that.  Thank goodness that I did not pay full price, though.  I would have been irate if I did.

Yes, the room and the views were GORGEOUS.  The pools there are amazing too, as is its proximity to the beach.  These features make it desirable for a place to stay if you're vacationing in Miami Beach.  However, the service is really meh.  I found the staff, save for one very vivacious server in the beach bar, to be somewhat off-putting and not helpful.  For example, due to being a lily-white northerner, I got burned pretty badly after two hours in the sun.  However, the concierge had no idea where to direct me to buy some aloe.  Really?  I wasn't asking for something that outlandish.  I was asking for aloe.  In Miami.  At a hotel on the beach.  

Definitely a great place to stay if you want to pay the cash for a beach-view room and access to great pools.  If you are looking for top-notch service, I would go elsewhere.

18/06/14 | Link | Rating: 2.0
67. Jennifer F.
I absolutely loved this hotel. The lobby has a lovely bar and an insanely high ceiling with several sofas and seats to lounge on adorning the perimeter. The open concept and beautiful decor make it a pleasant place to hang before a night out.
The balcony rooms are large, beautiful and clean. There is an interesting bathroom setup though; there is only a smokey glass separating the shower from the room so you can see the persons silhouette as they shower. Keep this in mind if you're sharing a room.
As for the 3 pools, there's an adults only pool, a pool for everyone (this is the largest) and then a private  quiet pool. The food being sold at the pool grill is pretty good.
The service is great all around and although most think prices are on the high end, it's well worth it.

26/09/14 | Link | Rating: 5.0
68. Commonwealth T.
Update 7.3.14:

The management contacted me through Trip Advisor and asked that I remove the review in exchange for a room credit.

Suddenly the director of security - Jose Penabella - was interested in our problem after 20+ failed return calls and management giving us the run around.

He guaranteed that they would fix the problem - but mentioned that my TripAdvisor review was a huge problem for his hotel and that I would have to remove it.  He promised that if the TA review was removed, then he would file an insurance claim for the items stolen and reimburse us for the room that we were robbed.

Guess what happened?  As soon as I removed my review, he went AWOL then sent a message saying that the Eden Roc would be glad to have us again, but would not be doing anything for the theft.

I can't believe how shady this hotel is.

03/07/14 | Link | Rating: 1.0
69. Nikki P.
Wow. Love this hotel. It is like a smaller resort. They have a lot of amenities that are really nice. Our experience at our cabana on the beach was relaxing and the service was great. The staff - from the valet to the front desk and room service - were all very friendly. Our room was large and spacious and the rain shower in the bathroom is amazing. So relaxing. They also have a large deep tub with Aveda bath salts that I haven't tried but would like to before we leave. Oh and they provide Aveda products for your use. They have 3+ pools including a kid friendly pool and a separate adult only pool which is really nice. Overall, I would say our stay here has been top notch all the way.

15/11/14 | Link | Rating: 5.0
70. Rachel R.
My friends and I came to Miami to celebrate a bachelorette party.  We booked this around 6AM the day of check in due to a crazy disaster booking through airbnb.  It was a miracle that they had availability for us, and even arranged for early checkin. From the moment we checked in, we were treated so well.  Every single person on staff from the concierge, to the cleaning lady, to the pool staff, to the valet was so accommodating and friendly.  I can't express enough how much that made our trip an unforgettable one!  The location is great, only a quick cab from the strip.  The pool(s) and private beach are beautiful.  And the food was so so good, we did not want to leave!  Special thanks to Carlos and Oscar by the pool, Patricia the bartender for the amazing mojitos, Rolando, Eric (by the valet) and Hollando... the list goes on and on.  Will be returning as soon as we can!!!!

20/01/15 | Link | Rating: 5.0
71. Ashley W.
POSITIVES:

Beautiful hotel with nice lobby including a conveinent STARBUCKS!!! big plus!

Stayed in the new tower. Was pleasantly surprised!
Room was clean. Layout was very open and spacious including a large balcony.
Boasted amazing ocean views even from the shower.

Nice short walk to the beach.

Nice clean gym/spa.

Excellent customer service from the waitstaff at the bear bar restaurant and from the cabanna on the beach. Especially appreciated: waitress-Ashley, bartender with English accent, cabanna-Kenny and Julio!

NEGATIVES:
Wifi is free, however it is awful

Some of my clothes fall from the balcony and seemed as if the staff did very little to find them. Saw the clothes on the ground below and apparently by the time staff said they searched... the clothes had been taken. Two of the females at the front desk that I dealt with in regards to the matter did not speak English very well so I am not sure if it was a language barrier issue, however I was very disappointed!

13/02/14 | Link | Rating: 4.0
72. Lola O.
I've been wanting to stay at Eden Roc for years. This trip to Miami I finally did and was very disappointed.  My flight arrived at noon but I wasn't allowed to check in until two which was disappointing because I had an appointment at the spa.  I decided I wasn't going to be upset. I changed my clothes in the bathroom, left my bags with the bell men,  and headed to the beach then the spa.  I finally checked in at 5p. The view from our room was amazing. We wanted to lounge on the balcony but our lounge chairs had bird poop on them.  The longer we stayed the more apparent the problems became.  The walls in the room had water damage, which I discovered soon after I saw an ant crawling on the wall next to my bed.  The actual construction of the hotel is beautiful, but you can tell that it is older and requires better maintenance. The bathroom looked extremely sexy with stone showers with no door and a separate jet bath tub that has glass doors that open to the room.  However the jets in our tub were surrounded by brown and orange dried on dirt, so I couldn't even get it in to enjoy a bath.  

When we called concierge to request spa services,  they were rude and condescending. The following morning I noticed there was additional "VIP luxury beach" charges on my account that I didn't request.  That for me was the last straw.  Luckily when I went to the front desk,  they resolved the charges with no problem. Joseph and Ray the bell men offered me good service. The helpful bell men and the view were the only things I enjoyed about my stay.  

I really wanted to love Eden Roc,  but this trip disappointed me.

03/01/15 | Link | Rating: 2.0
73. Roger A.
I am a big fan of Art Deco and Eden Roc is text book.  Thanks to yelp, I obtained a free cocktail coupon for use in their lobby bar. Very nice atmosphere with a piano player tickling the ivories. The free cocktail was a nice prosecco.  It was a laid back vibe. :)

05/04/14 | Link | Rating: 4.0
74. Atiya L.
Amazing hotel , beautiful scenery, Starbucks , four beautiful pools , one pool is 21+ which was amazing for me and my friends not wanting to deal with kids jumping in the pool, hot tubs were nice waterfall effect , two bars with food. Rooms amazing beds comfy , showers are beautiful ceiling rod

17/12/14 | Link | Rating: 5.0
75. Kyle M.
We had a very enjoyable stay at the Eden Roc.   Enjoyed a beautiful ocean view suite in the ocean tower.   The suite was spacious and nice.  Our package included valet parking and buffet breakfast daily.   The staff was helpful and friendly throughout the hotel.   During our stay, we enjoyed the beach, pool, hotel bar and in room dining.  

It was an enjoyable stay for an affordable price in Miami Beach.

The only drawback was the balcony furniture did not have cushions, which brought down the star rating.

06/11/14 | Link | Rating: 4.0
76. Josie J.
Not that impressed by anything here. I'm confused by their target audience for guests, they have a little bit for everyone but what they do have is not that great. Everything is very overpriced for what you are getting. While the rooms are nice, they are just as nice as a normal 3 star hotel.

I have noticed at other hotels near by they have security by the pool entrance so only guests can get in, but they do not have this at Eden roc. Also the pools look very dirty and I do not want to swim in them.

Parking is a joke because it is $16 a night. Absolutely ridiculous.

I have not had much interaction with the workers here, besides at the front desk and the Starbucks inside. The front desk lady was just average nothing too special but nothing bad. The Starbucks lady was completely rude, starting talking to another Starbucks worker while I was trying to order.

Overall: I'm just not that impressed for a supposedly higher end hotel.

04/08/14 | Link | Rating: 2.0
77. Mike S.
Spa Staff was amazing, however the management staff at the pool was obnoxiously rude. They bothered me four times in an hour with recapturing my daily fee on their account instead of the spa's account. So I did not enjoy my experience and was eager to leave the resort promptly. It was like talking to Spring Break police or gym security, if I had enough energy left, I would have complained to their bosses. My entire experience was summed up not as a pool excursion, but as a debate with staff.  I ended up paying both the spa staff and pool staff...the pool staff seemed like they were in a turf war with the spa to capture the access fees. And to me, the customer, I paid both ways over $100 just for the daily fees. If only they cared more about my experience and less about their dollar. Oh yea, and I'm not a party person, I was simply just reading a book. I won't return here.

16/02/15 | Link | Rating: 2.0
78. Eric Y.
Eden Roc:

Okay!  Here we go to Miami beach!  YEAH!  Awesome right.!  NOT!  We didn't start off on a good note this is a 4 star hotel... argh!  We approach the hotel wanting to unload our bags... the valet people are super aggressive (look at the tip below).  As we enter the building it looks decent enough... We approach the front desk clerk and check get ready to check in.  We were greeted with a smile.  As the clerk was helping us another clerk approaches our clerk and starts talking in Spanish.  WTF! really! So rude! luckily we both understood some of what they were saying but its so freak'n rude to speak another language in front of your customers (and this wasn't the first time this happened here).  She kept yapping and yapping wasting our time.  Argh!  

We finally got our rooms...looked decent enough ocean view with modern bathroom and fixtures.  Only problem... you could literally hear the elevators go up and down.  So annoying we had to change rooms and got the city view.  Liked this view better but they downgraded us without giving us anything extra.  Argh!  

I can go on and on about the faults of this place and how things here are WAY WAY overpriced.  I live in NYC and this place was more expensive than NYC.  Say what!  Anyway stay away from Eden Roc.  My recommendation is to say in South Beach.  If you are going to fork up that kind of money you should say at a decent location.  

~~Tip: Don't valet your car... they will charge you 28 dollars per day... you are better off finding parking at the hourly public lot which charges 1 dollar per hour up until 8pm then it is FREE until 8am.  The best part is that it is right next to the hotel.

Oh! yeah he will charge you and extra resort fee on top of that taxes taxes taxes.  When we asked them what that was for.... the bottled water gym and overcrowd pool, horrendous wifi... argh!

15/04/14 | Link | Rating: 2.0
79. Lyn D.
Eden Roc is cool. Its expensive obviously due to its location, so know what you are getting into.
For example, their is a service fee for room service in addition to the price of the food  was  22% + $3 for delivery :-/, yea....

Anyway, staff was pleasant, and the bar in the lobby makes an AMAZING Sangria. Their wings were decent too.
The concierge was very helpful and made some fab restaurant suggestions.

The beach is pretty crowded and they place you very close to other patrons.
Pools are ok and the adult pool was cool too. The DJ played some good tunes.

Starbucks is located in the lobby, which was great for getting a quick bite/tea.

Overall service was pleasant and hotel is located away from the typical South Beach feel.

04/11/14 | Link | Rating: 3.0
80. Sunem N.
Beautiful hotel, with headed pools and waterfall jacuzzis. And amazing beach views.  Very relaxing resort and good family atmosphere. Great cocktails especially at the lobby bar the girls working there were very nice and hospitable. Must try their pomegranate martini and melon midori margarita. Will return soon.

30/06/14 | Link | Rating: 5.0
81. Laura M.
Amazing hotel.  I've stayed here twice and both times  were pretty awesome.  First, most rooms have an amazing ocean view + balconies.  Second, everything is so mondern.  The hotel was renovated not too long ago, so everything (pools, lobby, room decor) is pretty modern.  The pools  were probably the best part.  I believe they have around 4-5 pools, one being an "adult" pool (stay away later on in the day as it can get a bit...rowdy).

The service was also pretty great.  We got there around 11 and thankfully our room was all ready for us.  Also, they let us keep our bags at the lobby the day we checked out, so we could use the pool/go to brunch sans all our stuff.

I would definitely stay here again.

03/06/14 | Link | Rating: 5.0
82. Diane N.
My high school reunion dinner and dance was held at the Eden Roc Hotel.  The price was $125 per person.  I want to start by saying I had an incredible time.  It was so great connecting with old friends.  The organizing committee did an amazing job getting everyone together.  There was probably well over two hundred people attending.  I think everyone had a good time.  But the food was not so good.  My husband and I arrived at the hotel a few minutes before 7 pm.  We went to the reunions check in desk.  Everyone was given  one drink ticket.  There were two bars set up, several high top tables, and a few tables with chairs.  From 7 pm to 8 pm red or white wine was served and so were hors d'oeuvres. You didn't need to use your drink ticket for wine during the reception. Servers brought around the wine and hors d'oeuvres, which  included a shrimp with cocktail sauce, mushroom, and a few others. They were very good.

At 8 pm we were invited to enter the ballroom.  Large round tables were set up with a dance floor in the middle.  A DJ was playing music.  There were two buffets on either side of the room. There was also two bars.   The food on the buffet included a bowl of romaine lettuce with croutons, parmesan cheese, and Caesar dressing on the side.  Next was Caprese salad.  Rolls and butter were in the middle of the table.  Then came two pasta dishes, one with meat and one with vegetables.  Another smaller table was set up with two chefs, one carving chicken, and one serving grouper.  There were sauces for the chicken and fish.  

At the back of the room was a table with coffee and various small desserts.  They were fair to good.

The food was okay.  Not bad, but not great. The limited selection and taste of the food reminded me more of what I would expect in a high school cafeteria than at a high school reunion in a fancy hotel.

To their credit they left the buffet up for most of the evening.  

I'm someone who enjoys plain food as much as fancy food.  I enjoy a sit down dinner or a buffet.  As long as the food tastes good I'm happy.  This food was bland and uninspired.  For the price and occasion it should have been better.

02/11/14 | Link | Rating: 3.0
83. Jay M.
This place is a dump.  So old, dirty and dingy.  Beds are very uncomfortable the views are awful.   My sink did not put out hot water.  Couldn't shave.   I was working in the ballroom,  and when I went to the bathroom by the ballrooms I noticed guests shaving in their because their sinks had no hot water either.  Shower was good though. Hotel could not and did not remedy the problem.  Drinks are extremely expensive.   Valet is $45/day.  I order a turkey club room service.  It was slimy processed turkey with burnt bacon for only $30.  I've had better turkey clubs at holiday inns.  This place is horrible and if I ever have to work here again I will ask to stay down the street at the Marriott. DO Not Go Here!!! BEWARE THIS HOTEL IS HORRIBLE

24/02/15 | Link | Rating: 1.0
84. Stephi S.
The Eden Roc is an established hotel located in a prime Miami Beach ocean front location. It has a Chic vibe and a timeless ambiance. I enjoy the savory fragrance of the air as I arrive and walk into their beautiful Lobby. Guest of various nationalities visit this hotel as well as many conference attendees.  You can enjoy the diverse cultures while sipping on a Martini in their stylish Lobby Bar.

Art Deco all around as you would expect for a Miami Beach hotel. The rooms are contemporary designed with frosted glass doors and modern plush chairs. The bed was delightful. I was fortunate to have an ocean view room.  They have several pools, Jacuzzis, dining establishments, and even a Starbucks.  They have direct access to the beach, which is a huge plus. In addition you can see all the gorgeous Yachts on the Back Bay.

Just a few miles to Lincoln Road and to Ocean Boulevard yet secluded enough to enjoy your own privacy.  I've been to the Eden Roc hotel a few times for both conferences and enjoyment.  Daily parking fee is normal. Prices for their dining establishments are what you would expect for being in Miami Beach.  Service could have been a little friendlier. They were pretty busy when I was there, so maybe better staffing during the high demand times? Also, give a little leeway for someone that wants to extend their stay. Why not allow them one more night at whatever rate they were at?  It gives a better customer experience!

Overall, The Eden Roc is a genuine Miami Beach experience.

17/11/13 | Link | Rating: 4.0
85. Hillary W.
Lovely stay in South Beach for two Texas residents!

My friend and I booked a long weekend in Miami and originally booked elsewhere through a booking site. They messed up the reservation, and placed us here instead - a bit nicer than our original hotel, and comped the difference, very nice.

Location on south beach is nice. Located 2ish miles north of the main action, allows for a quieter stay and lovely beaches. All the flashy south beach action is a quick $10 cab south.

Incredible service on beach and poolside! Prices are what you'd expect, a $15 margarita including a service fee, but they were very attentive! Room service breakfast was lovely with all accoutrement, and arrived during the window we requested.

Not the loveliest, most fabulous, luxury place I've ever stayed, and certainly not a cheapo frat party hub. A nice upper-middle ground!

07/07/14 | Link | Rating: 4.0
86. Jessica H.
We stayed here in October 2014. This was an absolutely gorgeous hotel, but super expensive. I understand it's next to the famous Fountain Blue Hotel, but there was not any real restaurants in here for us to eat at and we definitely didn't have much of a choice because we weren't in the area where all the shopping/restaurants were. We had to take a taxi to get everywhere staying here. The pools were very nice! There were a few different pools and one for adults only, which was nice. The beach was beautiful, but felt a bit small. I probably wouldn't come back and stay here. The only convenient thing was that we went to hang out at Liv one night and were able to walk back to this hotel since it was literally next door.

28/03/15 | Link | Rating: 3.0
87. Marisol D.
Hubby and I stayed there for our wedding anniversary. The hotel is in a great location.  We got the oceanview rooms. They are very chic and sexy. The food is good in their lobby restaurant also. The staff is very friendly and the resort is great. The drinks are good and the food in the pool area is great.  One thing we didn't like is that the many pools in the resort all close at 7 PM.  The beach area is good too.  The hotel is literally on the beach. The parking fee is $25 per night.  Taxi is $35 flat rate to MIA airport.

07/05/15 | Link | Rating: 4.0
88. Moe P.
Drove up & was greated immediatly.  The door carried my duffle bags to the checkin counter.  The check in was fast & friendly.  Our ocean view was breath takibg.  Even the bathroom tub is designed with foggy smog glass doors intake the beautiful.  The bathroom has two grand doors with a very spacios mirror & counters.  Has both tub & shower.  The toilet has its seperate room with foggy glass door.  The bed faces the water view. Cant wait to wake to the sounds & scenes of this.

This property has four pools. An adult, a family, a lap, a kiddie.  Two hot tubs eith fountains each.  

The balcaby furnitures are beat up & are missing cushions or pillows.  The room lounge sofa is an ugly dirty outdated cortiroy ORANGE.  Why carpet? Dirty!!!

The valet parking is a steep $39 plus tax/tip.

09/09/14 | Link | Rating: 4.0
89. VJ V.
I'm from the Midwest so I'm used to people being nice and polite to me. That said, my family and I were very impressed with the way we were treated here. All staff we faced were courteous and I felt like they loved to work there.

We took the corner suite with a stunning view of the ocean and the pools. The bath had a jacuzzi. We had a dining table in the room which was beyond useful for us and our group of family and friends.

This is a great hotel for families. The kid loved the free sand castle buckets and toys at the beach. They offer 2 beach chairs for free. Parasols, cabanas and other extras require an extra fee.

We felt rejuvenated and refreshed after such a memorable trip. This will be my hotel of choice in South Beach from now on.

04/07/14 | Link | Rating: 5.0
90. Ainura D.
Absolutely amazing!!!
The view from the balcony on the 20th floor was breathtaking! Room was clean and cozy! Service was wonderful, everyone was super nice! It was really great to see smiles and hear warm greetings every morning from almost each member of their staff! Food at the lobby was delicious and it never took a long time to wait for.
I would highly recommend this hotel because of it's location as well, literally 10 steps and you are on the beach! And plus there are 4 big and 2 small pools on its territory.
UNDOUBTEDLY 5 stars

06/09/14 | Link | Rating: 5.0
91. Jennie A.
Best hotel in mid-beach

16/04/15 | Link | Rating: 5.0
92. Trang N.
We loved this place.  We came for a conference last week.  The location is awesome. We could walk out from our loft hotel to the pool then to the beach.  The rooms were clean, spacious and modern.  The staff was very helpful.  We really enjoyed morning jogs on the boardwalk, also.  Definitely no complaints.

20/01/15 | Link | Rating: 5.0
93. J E.
I travel a lot to Miami and decided to stay at the Eden Roc.  Of the many hotels I have stayed in this was the most disappointing.  When I checked in the front desk person charged me $50 for an upgraded room.  The doors to shower were off the hinges and it was super loud as it was over the pool and construction.

The upgrade was supposed to be for an ocean view buts it's actually a sideways view not a full ocean view. When we checked in she said there were no higher floors available.  However when we saw the room and asked to be moved magically there was a higher floor room available 10 mins later?

Unfortunately the door didn't work on this room and after several promises to send someone a nice maintenance man came and spent an hour changing the whole lock.  I called to speak to a manager and he told me they gave me an early checki in several times on the phone. I guess because they gave me an early check in that meant I should be happy with a crappy room.

Here are the other issues we had during the stay:
The towels were stained and the robe had yellow stains in the neck.
I called down for face towels as  the cleaning staff didn't leave any when they cleaned. I had to call down 3 times to get face towels.
We ordered a movie and it was super grainy. We had to call and wait for maintenance to come fix the Tv. He said he would try and get us the movie for free, but it was still on my bill.
Housekeeping was unattentive to the floors.  They were dirty and needed mopping.
They didn't refill the tea and coffee supplies.

The only bright spot of this trip was those who served the food at the pool and restaurant. Very friendly and welcoming.

I will NEVER stay at this hotel again.  When you pay a high price for a room the expectations of service are higher.  This hotel seems like it is struggling as it nickels and dimes the guests.  There are too many options in Miami to select such a poorly managed property.

04/04/15 | Link | Rating: 1.0
94. Michelle C.
I love this hotel. It's clean, breakfast is nice and included. Rooms are nice.

Wish it was still a Marriott hotel.

The adult pool on the top of the beach bar is the best. Quiet and no nonsense. Just relaxing.
The free waters around the pool area and hotel are extra special! I love those.

Lobby bar is nice but expensive. Wish they had a better happy hour special!

Staff is always friendly-

One thing I wish they offered is transportation!

10/03/15 | Link | Rating: 4.0
95. Brenda P.
I.LOVE.THIS.HOTEL!

With all my history with the Eden Roc, I was anxious to see it after the remodeling a couple of years ago. The facade and entrance remained pretty much the same. As I entered through the double doors it was clear that this was still home to me. I almost teared up. OK, I teared up a little bit.

I spent many summers here as a teen with my parents and friends. There was a little tram that took you up and down the beach ON THE SAND! Miami Beach should bring that back. It also wasn't a day on the beach unless it ended with the Hare Krishna's serenading you on the sand in the late afternoon. As an adult in later years I was a member of their Spa of Eden which was my "gym". Even though I worked in Davie and lived in Miami Lakes, I use to drive there after work for an oceanfront workout. Nothing else compared. That was then, this is now.

The check in area is now on the right side and it was perfectly seamless. The lobby is very similar to how it was before with added touches here and there with only a prominent palette change. I am happy it was not drastically changed like other (cough cough Fontainebleau) hotels in the area. There is a little store in the lobby with the usual items in most  hotels as well as a Starbucks. I mean, they must have been really thinking of me when they added that one. There is a 2 story blow up photo of what must be an actual vintage photo from the 50's of a woman poolside. It's simply beautiful and a reminder of the history behind this hotel. The bar in the center was a wonderful stop too! We spent some time there pre-concert one night.

The pool area is the most changed as well as an added tower in what use to be the indoor basketball courts. There are several pools below including one with a lap lane. The upstairs pool is now for adults only and I was happy that it is still a salt water pool. The viewing glass from the bottom bar into this pool is also still there. Service in the upstairs pool is a little slow but you are not really going anywhere fast if lounging poolside while on vacation right? The food comes from the Cabana Beach Club downstairs that faces the boardwalk. It's pretty good. I briefly reviewed it here:

yelp.com/biz/cabana-beac…

Our room was is in the new tower. It was very nice. Our only complaint was that the nightstands next to the freestanding bed had no outlets. We all know we must have our phones charging next to us so it was inconvenient to get up from bed each time we needed our phones. Other than that it had everything we needed. The room was basically designed with the view in mind. Even the shower had sliding panels so that you could shower while looking out to the balcony and ocean view. Phenomenal! Aveda products in the bathroom were an added bonus. Our balcony was giant. The sliding glass doors were really dirty hindering the view when we arrived. One call, 20 minutes later and we had a perfectly clean glass again. Ahhhhh...

Their restaurant below is 15 Steps (formerly 1500 degrees). I reviewed it here and do plan on returning:

yelp.com/biz/15-steps-mi…

What used to be the gym is now more of  a spa with gym amenities. I reviewed it separately here:

yelp.com/biz/elle-spa-mi…

The valet parking got very crazy on that Sunday during check out. We called ahead but it did not make a difference since our car took forever to come anyway. I guess some things never change? It was always this bad in the too. Must work on that.

Overall though, I really did not want to leave. I felt so at home and just so in love with the Eden Roc again. If I was a tourist this would be my hotel of choice every single time. As a local, I need to work on coming up with as many excuses as I can to visit more often. Speaking of, word on the street is that they will now add a Nobu Hotel and Nobu Restaurant is also moving here from their existing SOBE location. From their website: "The Nobu Hotel and Restaurant will be a 'hotel within a hotel' comparable in tactic to the highly successful Nobu Hotel at Caesars Palace Las Vegas".

I think I just found my excuse to return later on this year when that happens.

Classic. Beautiful. Memorable

12/02/14 | Link | Rating: 5.0
96. Alexa A.
This hotel was great as of many hotels ive stayed in miami. Had a very nice room with a huge balcony facing the ocean. Loved it a lot especially with the great pools, beach and service. Also restaurant was great.

08/04/15 | Link | Rating: 4.0
97. Gigi L.
They lost a package I had delivered there, but the front desk manager, Melody just took care of that, and I understand accidents happen, so I am moving on to what matters about the hotel itself.

It is pricey, but you know that going in.  The rooms have about the best layout I have ever seen-- love the open shower and huge tub that is in the room with glass walls and super modern and sleek!  They also supplied water instead of the whole tired mini bar baloney, so I liked that. Nice robes in the room, phenomenal views over the blue water, spacious suites with large verandas, very comfortable beds with good pillows.  

Love it!

The housekeeping was efficient, but our hotel housekeeper was very rude.  She was very grouchy, and anything but hospitable. I asked her for an extra coffee (she had only put one in the room) and she acted completely put out for it.

She is contrasted though by the rest of the staff that was very warm and accomodating.  The waiters, the front desk, all the rest of the staff were all very friendly and made you feel like you really were on vacation!  I love that.

The conditioner is Aveda, and it doesn't work on my hair.  I wish they had a different one.  The one coffee per room thing was weird, but you can always order room service.  The automatic gratuity was applied to everything, but oddly, I didn't mind that because it saves the guess work of tipping.  

My biggest critique is the pool and hot tub hours... you are staying at a resort... you want to have access to the hot tub and pool, especially when they are rather epic. But they close at DUSK!  What is up with that.  This was a very special trip for my husband and me, and we were so excited to discover two blue waterfall hot tubs!  The bar tender gladly prepared an iced champagne bucket for us, and we could hardly wait to get out there! Imagine our disappointment when the security guard told us we had to leave because they close at dusk!!! What?!  I am still in shock over that.  

There are gorgeous pools with incredible lighting  all over but you can only use them during the day? Most people were there with conferences and by the time the conferences were over, and you could relax, everything is closed. I really don't understand that.  When I asked why, they said it is "to protect us from theft of our personal items sitting beside the pool." I never felt endangered, and I honestly don't even know what they were talking about.  So provide lockers?

The ocean side chairs and gazebos etc were awesome, and there was a lot to like about this hotel.  It was a roller coaster experience, but overall, we enjoyed it.  When we are back in Miami, I will probably check for a hotel that lets guests use the pools and hot tubs late into the night.

17/11/14 | Link | Rating: 3.0
98. Sevann H.
Stayed here for a conference. Cost $275 a night for a standard room with 2 queen beds. This hotel is pretty retro, but has been updated with a modern twist. It attempts to achieve that hip Miami vibe though I'm not entirely sure it manages to achieve it.

Free wifi, any hotel that offers this automatically gets an extra star in my book because I hate when they gouge you for internet. The room was clean, the bathroom was surprisingly nice. They had Aveda products, which also automatically earns it another star in my book. It was very quiet despite being very busy the weekend I was there. It's located right on the beach and had a couple outdoor pools and bar area that we couldn't enjoy because it rained the weekend I was here. I did however steal away for a run along the beach when the rain subsided long enough. It was gorgeous, there was almost no one out. Very peaceful. The service at the hotel was ok, you have to expect Miami is a little snobbish. I had a female bartender who was less than polite, but that aside the service was fine. It's also centrally located so you should be able to get to wherever you need to go.  I ordered room service one night, a little pricey which is always to be expected, but service was prompt. They do add a 22% gratuity and another $3 fee for some other random excuse.

All in all I think what you get for the price is reasonable given that it's South Beach. Not sure if I would go out of my way to stay here again.

24/11/14 | Link | Rating: 3.0
99. Jack H.
At this point in time it is no longer shameful or embarrassing to admit you met your significant other online. In fact, it is becoming the new normal. I increasingly hear stories from friends and clients that they are enjoying the company of an individual they met through an online dating portal.
I stayed at the Eden Roc about six months ago. Miami in August? Bad idea. The one thing I was impressed with was how fertile the hotel was with potential Tinder meet ups. Other than that it was quite expensive and hardly worth it.

03/02/15 | Link | Rating: 3.0
100. Rach K.
Not bad...

I stayed here back when it was still affiliated with Marriott so I suggested it as our hotel for a bachelorette weekend this past summer. The reason I'm giving it fewer stars than my previous experience is because the I found the staff to be really annoying during check in.

We were a bit early compared to the check in time (4PM), so we left our luggage with the hotel and set off in search of lunch, which was fine. The man I spoke to at the desk said that it was likely that our room would be ready early. So, we came back to the hotel around 2PM and checked in at the desk. This time, I spoke to a girl at the front desk who did a lot of clacking on her keyboard only to say that our room wasn't ready. I mentioned that the man had said it might be ready early and if she had an ETA and she said, "Maybe around 4PM?" Okay, 4PM is check in time so obviously that's the latest it would be ready, but you don't even know if it would be ready by 4PM?!

Luckily, just a few minutes later, a different girl called my cell phone to say the room was ready. She was much more professional and helpful and we were finally able to check in.

The man who brought up our bags was extremely nice and friendly and gave us a quick rundown of the hotel, including how to get to the pool. Something that I think the front desk should have done.

Overall though, the facilities were decent and the pool area is nice but small. It does get quite crowded, especially at the "adults only" pool so get there early and mark your territory.

The beach is subpar, in my opinion. It's really small and the water is pretty seaweedy.

03/12/14 | Link | Rating: 3.0
101. Darry S.
The place is under construction with mid week noise noise noise
There are security rent a cops who dress in black and have real attitude
Go next door to The Fountainblue for a better time

03/05/15 | Link | Rating: 1.0
102. Sofia T.
$400+/night for an ocean view, with the added luxury of the sound of jackhammers. Just what I dreamed about for our vacay. Major, ongoing construction project--of course, they don't inform you on their website or when booking room. DECEITFUL--that's what I'd call it. Was told construction will be ongoing until the summer. Sheesh.

Dirty, beat-up rooms, inefficient housekeeping, hard uncomfortable beds.

Major disappointment!

Would I return? No way.

02/02/15 | Link | Rating: 1.0
103. Abisai H.
Renaissance structure meets modern Miami Art Deco style and metamorph into the iconic Eden Roc Miami.

The pool area is very relax and quiet. The waterfall jacuzzis are probably the best part of it. The water isn't burning hot like others, but it's still hot enough to relax and release the tension, not to mention you get a great massage during your time in.

The inside of the hotel is very modern, clean and has a unique scent created by the natural flower arrangements that are displayed. The service is on point and hospitality defines itself the moment you walk through the doors.

14/07/14 | Link | Rating: 5.0
104. K T.
Worst experience. Never deal with this kind of issue and never thought that could happened in this kind of expensive hotel. TV is not working at all, we asked for someone to come to our room to fix it since we got the room and until the day we checked out, still no one came to look at it (we stayed from 23rd to 25th). We called them several times a day until the checked out date, the concierge  just said "we will put a note on it". Come on, a "Note" for what???? I am sure they should have enough notes from us within 2 days and they were just ignored us for the whole time.
Spent close to $700 for 2 nights without a TV and especially I have a 12 years old with me. This is unacceptable.(I have called 7 times within 2 days to request someone to fix it.)

25/12/14 | Link | Rating: 1.0
105. Candyce V.
I enjoyed my stay at Eden Roc. They were in the middle of remodeling at the time during my stay, but that didn't take away from my experience. The bar in the lobby is beautiful, and there was a DJ playing music on Saturday night. Although it was served in one of the conference rooms, breakfast was everything. I had an english muffin topped with eggs, seafood (crab and shrimp), cheese, and tomatoes served with breakfast potatoes....so good, and filling! The rooms were clean and chic, and I loved lying out by the pool or walking right to the beach.

06/04/15 | Link | Rating: 4.0
106. Paul M.
Horrible Hotel
Right from the start they screwed up my checkin.
Of you like a pool or the beach better get some heavy sandals. Painted ground gets so hot you could get third degree burns. Sad for children who are constantly suffering.
Lots of construction going on in the hotel so noisy all day.
Weekends they charge guests $19 for an indirect umbrella.
Late checkout not possible. Costs hundreds of dollars. What a dump!!!!

17/05/15 | Link | Rating: 1.0
107. conor b.
Beautiful hotel with a wonderful view.  The downstairs turns into a nightclub practically and isn't as family friendly after about 8pm.  

Turned in early and security woke up my family at 2am due to an unfortunate room number mix up.  

Sure they were sorry after the fact the escorted us down to the lobby and found their error, sure they tried to make it right but what a communication break down!

Hotel did go above and beyond to make it right and we enjoyed the rest of our stay but our toddler didn't sleep the rest of the time we were there.  Too scared.

15/04/15 | Link | Rating: 3.0
108. Christine L.
Imagine laying in your bed, facing the ocean, and watching the sun rise to start your day off. Of course, your day would then include lounging at the pool, tanning at the beach, eating delicious food and sipping on an ice cold beverage from the bar.
Oh, that bed -- 20 stories up in a room with a spacious balcony suite, huge jacuzzi bath tub...rainfall shower head. Need I say more?

Well, that was my life over the weekend when I stayed at the Eden Roc in Miami beach.

The moment I walked into the room, it didn't feel like I was staying at the beach..it felt like i was staying ON the beach. The breeze, the view, the faint sound of music playing from the pool deck [four pools by the way].

The food was delicious! Try the jerk chicken wings from the Cabana Bar. Oh my wow. So nice - I ordered twice.

Since I wanted to get the most out of that amazing dream room -- I ordered room service quite a bit. And i'm glad I did. The service was great. I recommend the Cobb salad with shrimp. Oh and there's nothing shrimpy about those crustaceans. They were pleasantly plump, jam packed with juicy grilled goodness. Drooling.

Staff members were so nice and professional especially Gian, the sales and marketing coordinator who personally came to greet me upon my stay -- and Jomary, the social media and reputation manager. These people know how to treat a guest!!!

So, if you're considering a beach getaway or a nice little staycation, I highly recommend staying here. And if you do...save me a chicken wing. :p

09/04/15 | Link | Rating: 5.0
109. Gav K.
Nice And safe resort, so I thought until I was a victim of theft!!! Besides that the managers offered to upgrade our room and comp us some free drinks...

20/05/15 | Link | Rating: 2.0
110. Dawn H.
The property that is the Eden Roc Resort Miami Beach superbly makes use of the space from the Biscayne Bay on one side, all the way to the Atlantic Ocean & beach on the other - and tons of greatness in-between. 4.5 stars!

Upon arrival, you're greeted by very professional staff, the doors are opened to allow you to enter the very opulent ER Lobby Bar designed by legendary architect Morris Lapidus (some attribute the vast M/S Beach Art Deco influence to M.L.) and then to check-in. Fast and friendly. Despite how busy the hotel can be, your bags are delivered in a matter of minutes. Amazing!

Rooms: You have a choice of staying in the older, shorter tower that has rooms that overlook the grounds or with small balconies & Biscayne Bay views.  As some others have mentioned, I highly suggest you choose the other newer, taller tower and be certain to pay for the upgrade to get a beach view. Somehow I was really lucky & ended up scoring a corner room on the 21st (highest) floor in the tower. Sure, you may not spend much time in your room when visiting M/S Beach; however, waking up to such an amazing view and sitting out on the extra large (~8'x10') terrace in a 2-person sized lounger is worth every penny of the extra ~$70+tx/night. In addition, it's simply wonderful to just keep the door open and enjoy the peaceful sounds of the ocean all the way up.  Also, a very romantic spot to have a night cap and enjoy the twilight views with your sweetie or a great opp for some peaceful introspection. The best!

Pools: There are FOUR beautiful pools on-site; all relatively close together; w/one (on top of the Cabana Cafe) adult only, a little more rowdy (or actually less with no screaming kiddos) with some kicking tunes & great ocean views. All pools are heated for year-round use, which is a very nice touch (while the weather is fairly consistent, the water can get a bit cool). Most importantly, unlike other large(er) resorts (e.g., in Vegas) where you are forced to walk 10+ minutes to get to a place to relax, the pools at ER are quickly and simply accessed (particular from the newer tower): down the elevator, out the side door, and about a 20 yard walk through the pretty outside property filled with palm trees and flowers. Poolside drink service available at all pools.

Beach: Eden Roc has its very own private beach, so you won't be hassled with "beach sellers" and other unwanted people. Just walk past the pool area, down a small path, and you're on the beach. White sand and crystal clear blue water all the way! The daily resort fee included in the total daily room rate insures seating for 2 each day (no fighting to get a spot like at many other places). The beach area includes 100% top notch, royal treatment. You will be greeted by staff, provided towels, and escorted with lounger of choice (several different types of seating to chose from; e.g., umbrellas, beds for two, etc.) to your preferred area. Need some assistance with a SPF? "Yes, please, a little on my back." They will come to your spot and spritz you with lotion! And, of course, several wait staff walking around taking orders for cocktails/drinks throughout.  

Drinks: Grab a classic cocktail at the iconic Lobby Bar (great mojitos), a cold one at the Cabana Beach Club (they have HH), pool/beach side service, and very soon to come Nobu onsite (sometime this summer).

Eats: Small bites and entrées offered in the Lobby Bar or outside Cabana Beach Club with great oceanfront views, room service delivered in record time (large resort, no more than 30 minutes!)...and/or Nobu.

Location: Eden Roc is located directly off of Collins Ave. in the heart of MBeach. Tranquil area with local restaurants, bars, and shopping within walking distance; quiet without being boring. Take a short $10 cab down Collins to South Beach and stroll Ocean Drive, partake in all party & club fun, etc. Also, ER is located right next to Fountainebleau (same architect as ER), that offers tons of high end shopping & dining options, as well as the world famous LIV night club. LIV doesn't get started until about 2 a.m., so hanging in SOBE, enjoying dinner & pre-lubing (maybe some time at Mango's!) prior to heading back to FB and dancing your ass off at LIV is idea...then stumble next door to Eden Roc where it's actually going to be quiet enough for you to catch some well needed zzzzs to refresh for the next day.  Seriously! Trust me! [FB is GREAT, but if you want a little more low-key ER is idea - best of both worlds.]

Overall: Eden Roc is by far one of my fav hotels in the area. Offers all of the amenities I desire (beach front!), as well as conveniently located to all of  the other area craziness without the constant bombardment of it. Stellar staff, amazing architecture, and nice rooms at a decent price (relative to S/Miami Beach)! Recommend!

Tips:Join ERs Reward Program to receive special perks!
*Jacuzzi tubs & all toiletries are Aveda.
*Spa offers many treatment options!
*Starbucks in lobby.

16/04/15 | Link | Rating: 4.0
111. Kelly C.
Stayed at this hotel for a work conference.  Location is great - right on the beach, near other good hotels/clubs for going out.  While the pools are open, there is some on-going renovation where the new Nobu restaurant will go in later this year.  Rooms were average and lacked much character or personality.

For the conference facilities - breakout rooms for groups of 10-40 people are all in the basement which is dark and really low ceilings.  Not the most inviting space.  The other major issue was the internet - it did not work at all for the first 7-8 hours of our conference (presumably overloaded) which significantly affected productivity for several in our group who needed to get materials out to clients and teams.

Room service was horrendous.  Upon checking in, I asked where I could grab a *quick* lunch because I had to get some work done and join a conference call.  Only option was the beach cabana or room service.  I arrived in my room and there was no menu.  Called and someone brought to the room.  I ordered food (a veggie wrap with a side of fruit) and was told 45 minutes - seemed like a long time for something that's barely cooked.  An hour later, no food and I receive a call asking me how my food is.  When I informed them that it still had not arrived, they said "it should be there any minute".  20 minutes later, still no food so I call back.  They insist that it is on its way.  Nearly 90 minutes after ordering I receive the sandwich with fruit - server was apologetic, but the room service person on the phone was disappointing given she had taken the order and somehow the food was not directed to me.

23/04/15 | Link | Rating: 2.0
112. Melissa Q.
My husband and I stayed here for a long weekend to celebrate our anniversary (checked in on a Friday and left on a Monday)

I read a lot of reviews and so I had mix emotions of what I was expecting. Here is our experience:

We arrived early at around noon. They had a room available and could check us in without an issue.  There was a mix up with (Expedia) and my charges but  the front desk lady Alexandra was very professional. She helped me solved it and we were given a room in the legendary tower - main tower. Our room was on the 7th floor and the room was beautiful with no view or balcony but it was still nice. We had a very comfortable king size bed, TV that worked (I had read that some didn't lol), a nice spacious bathroom - my favorite part. The room came with 2 bottles of waters, 2 robes, toiletries (lotions, soap, shower caps), a fridge no microwave, an iron and ironing board, and an ihome stereo thingy. It was really nice and I was expecting worst based off review.

The place is huge! There are 3 pools. 2 small jacuzzis and access to the beach. Everything was beautiful. Our package came with two beach chairs and towels. The staff at the beach were friendly and helpful. They walk you to your beach chair and set it up for you.

There is a Starbucks in the hotel but that's about it there really isn't anything within a 5 mins way to get food. You either stop somewhere before your trip, rent a car and go in and out or order room service. While at the beach we ordered food. The menu is expensive (18 dollars for a small pepperoni pizza, 12 dollar drinks, 4 dollars sodas etc). The food was okay but not horrible. I also had a drink (ciroc and pineapples) that was )18.00 and tasted like they didn't wash the cup out right and had a taste of mojitos.

Oh we went to the gym and it was alright nothing out of ordinary the spa looked nice but we didn't use any of there services. We also had free wifi that worked sometimes and sometimes didn't.

The location is okay you are far from the strip and where all the actions is taking place. I recommend staying with a car If you choose this place. Cabs to the strip were about 25.00 (meter cabs- one way). And you can always grab a cab outside. Places to get food nearby if you don't want to stay in the hotel are subways, a Walgreen, and Carabbas- not much options.

Overall it's a beautiful hotel! If your planning to stay here because you over the Miami night life and just want to relax I highly recommend it but I do advise to come with at least triple your room rate because you'll probably be depending on their food services and that's expensive. If your renting a car than this place is great as well. If you want to stay on budget and enjoy the night life and restaurants SOBE offers I would pick a hotel closer to the strip you might pay more but than you your just a walk away from it all.

I would stay here again but I would either come and be prepared to stay in the hotel my entire trip and rack up on room service or come with a car.

*excuse any typos on my phone!

08/05/15 | Link | Rating: 4.0