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Company Info: Rating: 3.20
Address: 436 Ocean Dr, Miami Beach, FL, 33139 Hotels in Miami Beach, FL
1. Jaclyn I.
served its purpose for why we went. stayed during ultra music festival, so we were barely in the room. in a great location just steps from the beach, the strip and collins, and the most massive walgreens you will ever lay your eyes on. otherwise, rooms are TINY, bathrooms were barely cleaned, hotel is LOUD even when its not 3:30am and if you're not out of bed by 9:30am housekeeping call, your room does not get cleaned. we had to beg for beach towels in order to shower since they didnt clean our room for 3 days. they will hold your luggage for you rather than be charged a late check-out fee, but overall, we would not come back.
28/03/12 | Link
| Rating: 1.0
2. Smarty Pants P.
On our way back to CA from St Lucia, we had to switch flight from MIA. Instead of getting in to LAX at 1:00 AM, why not stay the night in South Beach, get a good night sleep? Then we can fly back to CA refreshed...
One good thing - Ocean Five is on a perfect location!!! You can pretty much walk to bars, restaurants, shopping, and beach...
We arrived pretty late, and the girl at the front was "friendly".
In order to get to the room, we had drag our own bags, go out & walk through the restaurant, and climb up few steps. Okay... whatever....
The room was clean but so basic and very small. Their bed - one of the most uncomfortable bed I've ever slept in. It was LUMPY, and creaked with any little movement...
Then I guess people above us came home after "partying" at 3:30 AM.
I'm telling you.... It was AWFUL!!! They were walking around with their shoes/heels on a tile floor, making all kinds of noise...
My boyfriend called the front desk twice... He totally lost his cool, but who can blame him... It was 3:30 AM and some inconsiderate jerks were preventing us from getting a good night sleep. They noise went on about for 30 min... Then the morning came.... The blinds didn't fit the windows properly so let in loads of light...
Needless to say our plan for some "good night sleep" did not happen. We were so tired, cranky, and very disappointed... Just glad it was only for one night....
If you are going to stay at this hotel, be sure to ask for the very top floor...
07/04/11 | Link
| Rating: 2.0
3. Michael A.
The location is on the south, quiet part of SoBe. The rooms are nice, and the beds are really comforatable. I initially had an issue with the WiFi, but they staff were very concerned and fixed the problem as quickly as they could. This place isn't a luxury stay, or anything that special, but on SoBe for the price, it is clean, quiet, not far from most places, and there's a DecoBike rental hub right across the street. The beach is right across the street, with free towels from the front desk. I was in town for a conference, and was able to fully rest in the hotel. I would stay here again.
31/10/12 | Link
| Rating: 3.0
4. Michelle D.
Great experience. Really friendly staff members. Andy was great! Rooms were modern and clean. The beds were very comfortable. The shower was very nice. The location was perfect. Had a great time!
19/01/14 | Link
| Rating: 5.0
5. Linda T.
I stayed here in March 2005. Originally, it would've been a 3 star review.
The original purpose of my trip to Miami was for a conference/course, so I stayed in the hotel set up for that. Once that was over, I wanted something else located more centrally & near more fun stuff that you can walk to (restaurants, bars, beach, shopping) in Miami Beach (more specifically, South Beach), so I moved here. Yup, great location.
The place was OK, except there was construction going on right outside of our window. I forget if it was on the hotel itself or next door.
Anyway, it was OK, until after I checked out. I had used hotels.com to book the room, so basically, it was pre-paid. But then, the hotel decided to charge me more. Why???? So, I was irate, called up to ask why I was erroneously charged. I was told that it was for room damages. WTF?!?! All I took from the room were toiletries when I left. You want to charge me several hundred dollars for fuckin' toiletries? I had a friend with me most of the time, but she left before I did, and really, we didn't spend much time in the room other than sleep. And anyone who knows me knows that I don't exactly party like a rock star & trash rooms. Anyway, I contested the erroneous charge, & luckily, it got taken off my bill.
18/01/12 | Link
| Rating: 1.0
6. Lauren R.
This is my home away from home. Andy at the front desk always welcomes me warmly and helps out with anything we need. On my last stay we got a room in their new tower. It was amazing, huge rooms, full kitchens, full length mirrors, brand new everything, and comfortable beds. It is truly the best value and best location on south beach.
24/03/14 | Link
| Rating: 5.0
7. Felix J.
Our stay was great! There was a slight mix up as to which room was ready when I checked in and, without hesitation, I was upgraded to a one bedroom suite with full kitchen and living room (see the panorama I uploaded in the photos section)! The only two staff members I ever interacted with were extremely pleasant and hospitable. I could tell they wanted to exceed my expectations.
The room was clean from the bathroom to the bed sheets. The decor was simple and rustic. I read other reviews and could not believe others mentioned having to "walk through a restaurant to get to the room!" It is a great authentic Italian restaurant set up in a lobby-like area... what's the big deal? Others mentioned the sink in the room rather than the bathroom... Ever been to Europe?! I'm surprised how quickly people will give a low rating for petty things that are many times outside the hotel's control (ie. loud construction next door, bad weather, etc.)
Ocean Five is a very nice, quaint hotel in a perfect spot on Ocean Drive with a friendly staff and well kept rooms. My wife and I are looking forward to our next stay with them!
21/01/13 | Link
| Rating: 5.0
8. Lisa C.
All white everything. I loved our room very clean, modern and the beds were so comfortable. The location is perfect, I will for sure stay at Ocean Five on my next trip to South Beach.
18/03/14 | Link
| Rating: 5.0
9. Susan H.
Finding Oceans Five on Trip advisor, the reviews seemed good. I decided to call directly because I had a main criteria, A QUIET ROOM to sleep. I spoke directly to the Front Desk Manager, Andy. My main criteria was a quiet room for I am a light sleeper. I did not care about any views, my main concern was a room away from loud morning noises to include, garbage trucks, housekeeping rooms, etc. I reiterated this several times. I can only book the room if there is a quiet room and I can get sleep. Andy assures me he has the perfect room 332.
Upon arrival, we waited 25 minutes to check in at 4:00. Did not bother us for after all, it was check in time with 1 person behind the desk.
Good news is the room was nice, good décor, location and clean. Although it faced 5th and Collins, we couldn't hear too much for there wasn't much traffic.
We were excited and continued on our very personal Valentine's Day celebration by seeing a concert at the Arscht Center.
This was the one night it was 37 degrees in Miami. Being the room was mostly tile and corner unit, it was somewhat chilly. We turned on the heat but is did not work for it only blew cold air. We layered our clothing but were uncomfortable.
I call the front desk about the heat blowing cold. Someone answers the phone replied, "what do you want me to do? Call the manager, Andy at 9:00am"!
QUIET ROOM Request
At 4:00 am is when all went south. Food elivery trucks were lining up on 5th Street. At 4:30am, the street cleaners were out with alarms going off. At 5:00 am Pepsi did their delivery on 5th and Collins.
Housekeeping arrives, slamming doors, talking loud, I open the front door and the housekeeping closet is outside our door.
I went down to the front desk at 9:00 am. Andy was not there. I explained to the front desk clerk Jens our request for a QUIET ROOM. Jens explains it was a special request put in by Andy for room 332, We were ready to depart but waited till noon to talk to Front Desk Manager, Andy.
I requested a quiet room to get sleep. What could be quiet with a corner room directly facing Collins and 5th? Instead of a Northwest room, perhaps a South West room would have been better? I also have photos with the trucks outside the window at 4:59 am.
Jens was very compassionate and tried to call Andy several times.
I sent the above in a letter form to Andy via email. I send again. Being in the travel business for 25 years, I must say it was the first time I did not get any response. Chalk it up as Poor Customer Service.
12/03/15 | Link
| Rating: 1.0
10. Lulu O.
The location of this hotel is what makes it worth the money. It is one block away from the beach. The street that it is located on seems to be the most happening street in South Beach.
The room was okay! Cannot find anything that I could complain about. Staff is friendly as well. The parking lot next to the hotel is available for guests at $25 per day- multiple entry and exit
27/04/15 | Link
| Rating: 4.0