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The Palms Hotel and Spa in Miami Beach, FL

The Palms Hotel and Spa in Miami Beach, FL

Specialties

The naturally refined Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a destination where complete wellness and environmental awareness are at the center of each experience.  Soul reviving spa experiences, natural gourmet cuisine, and soothing accommodations are among some of the hotel's highlights set to awaken your well-being while a selection of spacious meeting and event facilities make the hotel an ideal setting for meetings and celebrations.

Set in the heart of Miami Beach on the more tranquil northern side of South Beach, The Palms sits on its own stretch of beach just twelve miles from the airport.  It is within walking distance of popular attractions including shopping, art galleries, cafés, the Miami Beach Convention Center, Ocean Drive and fashionable Lincoln Road. The AAA Four Diamond property is a member of Preferred Hotels & Resorts as well as Epoque Hotels. For reservations or further information, please call 800.550.050

History

Established in 1930.

The Palms Hotel & Spa in Miami Beach entered a new decade with the completion of a$20 million enhancement project in 2009 and two new designations, which include a AAA 4-diamond rating and membership in the iconic Preferred Hotels & Resorts program.  
Reintroducing itself as one of South Florida's most exclusive independently owned hotels, where wellness and environmental awareness are at the center of each guest experience, The Palms features a 5,000 square-foot flagship AVEDA luxury lifestyle spa and salon, The Palms Spa, a signature restaurant and lounge, Essensia. The Palms Hotel & Spa features 251 spacious guest rooms on 12 floors, boasting impressive views of the ocean, the hotels' lush tropical gardens or the Miami Beach cityscape. The stylish rooms include 13 superior oceanfront rooms with an additional double sleeper sofa and two one-bedroom oceanfront suites with a separate living room and an expansive balcony overlooking the Atlantic Ocean and our pool and gardens.

 

Company Info:

Rating: 3.53

Address: 3025 Collins Ave, Miami Beach, FL, 33140

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    Comments (120):

    1. paulita b.
    ok so my husband and i took a extended weekend sort of trip, and stayed here. there is a god. the rooms are simple, and supply you with all the right touches. the toiletries are aveda, pretty cool. then of coarse if you have the pleasure of ocean front, what you look down on is a view of a gorgous palacial setting (without being to stuffy). pool, poolside bars, cabannas, hammocks under palms and then direct access to the sandy paradise where you are supplied with loungers and towels. for once i can say the food around the hotel was pretty good. not something i would go out of my way for, but somehow everything we ordered was a success.
    now i will say it took a day or so for the staff to figure us out since we are a couple of extremely stylish, attractive, tattood folk. but we are incredibly grounded and well manored so what to do with that?!@ but sucumb to offering open arms and impeccible service. thank you to the palms for a wonderful experience.

    on a closing note the only downfall is no balconies or open windows.

    21/11/08 | Link | Rating: 5.0
    2. David G.
    This was a great hotel.  The room was nice and the service was excellent.  I expected a bit more luxury but for the price it was great.  Was right on the beach, and you could just walk from you room to the water.  The elevator was broken when we arrived, but the staff carried our luggage up for us.  It's centrally located and just a quick cab ride (or a short walk) to all the stores, clubs, and restaurants.  A very nice hotel.

    20/08/06 | Link | Rating: 4.0
    3. Betsy B.
    I am currently staying at The Palms hotel and have been nothing but dissatisfied. Every day it is something new. On the second day of our stay, our room keys all stopped working. The lightbulb in the bathroom was out, rendering the bathroom pitch black and it took 4 phone calls and 24 hours to get it fixed. When I asked it they could come up with an alternate solution while we waited for it to get fixed, they suggested putting a lamp from the room in the bathroom. The water in the entire hotel went out unexpectedly without warning. The next day the hot water wasn't working when we needed to shower and get ready before a wedding here. The service in the restaurant was slow and/or barely existent every time I ate there and everything was WAY overpriced. The food itself was just ok. It sounded way better than it tasted. And for being in Miami, the seafood was not very fresh.

    13/06/09 | Link | Rating: 1.0
    4. Angie B.
    I would stay here again... lots of nice aspects to this hotel.  Some pros: beautiful garden/pool/beach, comfy beds, large lcd tvs, aveda products.  It is a bit of a walk to the action on South Beach but I actually preferred to have it a bit quieter at night.  I can't say enough about how pretty the grounds were.  The room itself was fine, not spectacular... we stayed in a "city-view" room which looked out onto an alley (ugh).  However, we got a great deal on the hotel which made it worth it.  If I had to pay the rack rate I would not have been happy.  Things to watch out for: very expensive drinks, resort fee ($13), pricey valet parking ($27).

    13/01/09 | Link | Rating: 4.0
    5. Eddie M.
    Stayed here twice.  Going for a third.  Loved it.  Service is very good.  The restaurant's food is some of the best in Miami--unusual for a hotel.  I've stayed at some nice places; this is one of the best.  I love the complimentary beach chairs and umbrellas and beach wait service, very nice!

    25/05/09 | Link | Rating: 5.0
    6. Kristine F.
    Great location right on the beach and boardwalk (not to be confused with an east coast boardwalk, simply the walkway on the beach in Miami). Very well priced. This is at the far end of South Beach, so you aren't getting the crazy night life, which for some people is good and for others it's bad.  I happen to be too old and cranky to truly enjoy real night life so I thought it was the perfect location.  

    I had wonderful customer service. Got to hotel at 10am on day of check in, was given cards for beach and to get towels while they held my luggage. Was given a phone call to let me know when my room was ready, which was before check in. Room was not huge, but the towels, bedding and toiletries were fabulous. Service at the beach and around the pool was amazing. The food was very good,  had the breakfast buffet and lunch by the pool everyday.  The hotel itself has an old southern plantation feel.  Big open porches, many ceiling fans (even in our hotel room), sofas and chairs to lounge on everywhere.  Can't say anything bad about my stay other than it was too short. Will go back again and again.

    04/06/09 | Link | Rating: 4.0
    7. w j.
    I think you can get much better value for the cost of this place..  We had a terrible experience for a holiday day long weekend.  

    If you are by yourself and can stand very small rooms and need no services/hospitality, it's probably tolerable, but seems expensive for that little.

    My opinion:

    Insanely, claustrophic small rooms (very uncomfortable)

    Beware of weddings or parties outside on the "sea view" - will feel like there is a band in your room (this is throughout the week)

    Very rude, unhelpful staff - concierge could not seem bothered to help, front desk managers were useless in helping to resolve room issues

    14/02/10 | Link | Rating: 1.0
    8. Denisse M.
    Me and my best friend are hard working mothers, so our husbands rewarded us with a Spa day at the Palms Hotel and spa, we got a package for two that for $380 you get lunch, a glass of champagne, a 50 min massage and a manicure, also you can use the hotel facilities (pool, beach, gym etc...) is not a very spacious spa, and although we went on a Tuesday and it was not pack i feel that if you go on a weekend you will be waiting in line at the women's locker room for the shower or to get dress. But other than that, the staff was really nice.. the Spa is very beautiful, we felt like we were in the Bahamas and not right on Sobe, witch was nice to scape and be pampered and I do have to say that the massages were very, very good. Very relaxing. we ended up paying like $280 each with tip and valet , but we spend the entire day there. It was was good. The have free WIFI but the cellphone reception was terrible.

    18/05/11 | Link | Rating: 4.0
    9. Star D.
    amazing food and bar !

    13/03/12 | Link | Rating: 5.0
    10. Pascal D.
    The Palms is one of the Art Deco hotels on Miami Beach that has an tropical atmosphere, which is a great way to experience Miami. This hotel is my favorite hotel to stay in when I'm on South Beach. Sunday brunch is incredible and the rooms are gorgeous! We've spend a few nights at the Hotel and the kids are just in love with this place. Right on the beach, with an amazing pool and garden this place is a place to just chill and relax.  The Palms has just added a Spa which just looks incredible and their new restaurant, Essencia, is a joy to eat at.

    18/06/10 | Link | Rating: 5.0
    11. Gerryl K.
    We spent our 1st two days of vacation at this property before heading down to the keys with friends.  We were here during off season (June) and scored a fabulous rate through hotels.com .  $169/night with a $50 resort credit.  Our flight was very delayed and we checked in at 1 am.  I politely asked if it would be at all possible to be upgraded to an ocean front room.  I guess the clerk took pity on me and she was able to get us into a room, no charge.  What a great am surprise.  Heaven.  View amazing.  Your not right on South Beach but a short 10 min walk down the boardwalk puts you right in the middle of all the action.  My local gal pal was very impressed and said we would have paid $400-$500 for a similar property down the street.    We were traveling with our 5 year old son, so this location on the more subdued side of the beach was PERRRFECT.
    The beach was lovely.  As good as any other I have seen.   The sand here, typical of Miami, is white but not baby fine.  Not good for sand castle building.  No big deal.  Our beach area was very nice.  If you want to party and experience the "South Beach Scene", This is not the place for you.  The vibe here is more Mexican Riviera than South Beach.  With a little Key West and or West Indies.  The pool area is Tropically Landscaped and very low key.  There are areas for relaxation and a beautiful garden for weddings.  This is a boutique property with all the amenities of a larger resort.  The Aveeda Spa on site is Fabulous.  The workout facilities, seemed very nice, I did not use the facilities.  Sorry, when I'm at the beach I rise early to run and walk on the beach as the sun comes up.  Ahhhh.   Guests are guaranteed chairs, towels, complimentary water, beach umbrellas.  There is poolside and beach servers, if you dont wish to walk over to the pool tiki bar.  I'm not a snob, but beach/ pool service is one of my resort requirements.  If I decide to have a cocktail on the beach, I like to have it brought to me.  It just makes me feel very Gatsby.  There are several areas for alfresco dining and or cocktails.  Friday night we had cocktails outside by the bar and they even had live music.  Again, very chilled.  No Scene.  This place is perfect for couples, families and or girls getaway.  
    Just a little info about Miami.  Miami is notorious for bad service.  Even in very nice establishments, dont expect the same type of service you get in other renowned cities.  Having said that, I experienced none of that during our stay.  Everyone I came in contact with was friendly and seemed eager to please.  It was not Four Seasons type service...but at under $200 /night on beach it might as well have been.  I would refer this property to anyone and plan to stay here again.  It was perfect for us.  I choose it because it seemed the best suited for our son but I would go back with my husband solo as well.
    BTW- I forgot to mention the rooms.  They were great.  Very nice.  Modern Decor.   Nice beds, nice sheets, robes etc.  Aveeda products- love!!  The bathroom was very interesting.  We actually had one room with the large rainfall shower and very large vanity then there was a separate bathroom for the commode and another vanity.  It seemed weired at first but it was actually a nice feature since there were three of us in one room.  Tip:  Walk out of the Hotel and walk 2-3 blocks toward South Beach.  There is a little cuban market serving cuban coffee, pastries and breakfasts.  Breakfast for 2 includes cuban coffee is $7!!!  Sandwiches here are great too.  They open at 8am.   I picked up juice and water here for cheap.  Hotel Room water was $7.  If you like strong coffee, dont leave miami without trying true cuban coffee.  It's my favorite coffee in the WORLD.

    16/06/10 | Link | Rating: 4.0
    12. Yelpfan J.
    Others have said it and I concur - The Palms Hotel is truly a gem.  Nestled in the heart of Miami Beach, steps away from the sandy beach; this small, quaint, family-owned hotel and spa offers the best service and ammenities anyone could ask for.

    My company recently attended a meeting at this hotel and boy did they ever hit the mark on offering top notch service and ammenities for not only our meeting event but during our stay at the hotel.  From the management staff down to the bellmen; I have never felt so welcomed or satisfied with a hotel before!  Every single person I dealt with during the planning phase down to the staff I passed by in the lobby were pleasant, friendly, and accommodating.  If you ever have the pleasure of hosting a meeting in Miami Beach, definitely go with this hotel as your destination because they provide great sleeping and meeting accommodations, exceptional catering, and an amazingly professional, efficient, and courteous staff that will do any and everything to meet your needs.  

    As for the sleeping rooms - I highly recommend upgrading to a beach view room for a spectacular view... at any hour of the day!  I expected the rooms to be bigger, based on the photo gallery on the website, but comfortable nonetheless.  The lighting is a bit dim (had to turn on all the lights and still wasn't bright enough) and has a bluish tint.  The toilet was separate from the shower/bathroom which is a nice feature.  Btw, they have the coolest toilet I've ever seen... atop the toilet tank is a small sink.  The water you use to wash your hands is what fills the tank for the next flush.  Genius.

    The property is cozy yet classy.  They created a relaxing atmosphere with the layout and decor .  The food.  The FOOD!  I was blown away by the menu and so happy when I found out they use organic and sustainable items from local farmers.  They pride themselves in offering healthy alternatives yet you don't feel deprived by taste.  The executive chef has created a masterpiece!  They also offer full-service poolside which was a nice escape from being indoors.  The grounds lend themselves to rest and relaxation because they offer several lounging areas and even hammocks near the pool.  Just steps away from the pool area is the beach which they, too, offer "poolside" services and lounge chairs.

    I cannot thank the staff at The Palms anymore than I already have, for providing our group with impeccable and high quality service.  This is the first time I've posted on Yelp!, and being that I have used this site dozens of times for other recommendations, I figure now is the time to create a post for others to take advantage of as I have been doing!  The Palms Hotel and Spa will NOT disappoint you, I promise!

    25/02/11 | Link | Rating: 5.0
    13. Carla G.
    I arrived at this hotel, and from first glance wasn't all that impressed.  The exterior was not particularly extravagant...however,  I was pleasantly surprised once inside.  I had an ocean view to the most magnificent beach, which from afar looked like the color of an emerald.  The service was great, food wonderful.   It felt as if you were on your own private beach...drinks and food are served on the beach under your own private umbrella.  I also enjoyed my massage. Thank you Emily.  I had my massage outdoors in my own private cabana.  The minus, was the water took forever to get hot, Otherwise, I really enjoyed my stay

    07/06/11 | Link | Rating: 4.0
    14. Tiffany L.
    This was the site of my labor day weekend.  Although the weather was TERRIBLE, nothing to do with the hotel itself - this place really helped minimize my pain.  Although the pictures make the place look a bit better than in actuality it was still pretty nice.  The lobby is the nicest part of the hotel. The decor is very souther hospitality with great big open doors and dark furniture.  We had a beautiful ocean front room but they only had 2 double beds instead of one king which was annoying since we still had to pay the increased price.  The room was perfect - large, airy, open, clean and very modern with a new tv.  The remote control for some reason was crappy though.

    The beach access was awesome even though we didnt get to stay out too long cause of the weather.  Great waiters helping to make sure I had my girly beachy drinks by the pool and delicious high fat snacks.  The pool itself was sort of small.  

    This hotel is a cab ride from downtown south beach so if you're looking to stay closer to the happening spots I wouldn't come out here.

    02/09/08 | Link | Rating: 4.0
    15. April P.
    This hotel is gorgeous!  Dark wooden floors, great floral arrangements, comfy but modern furniture, and huge grand foyer area.  

    There is a great terrace area with couches, tables and candles, good for drinks, dining and lounging.

    As for the spa, it is spotlessly clean, ubberly updated, and has earthly products.  Had the salt scrub and it was divine!  My skin was baby soft, and wasn't irritated by the abrasion of the salt. Using the pod was relaxing and private.  You are encased in a pod like chamber, which seals in the warmth of the steam, helping the products to penetrate the skin more effectively.

    All the pictures online for this place are true to form, meaning, the pictures are exactly like how the facility is.  Nothing looked enhanced or altered, which makes it refreshing that what you see is what you get. It's the worst thing to walk into a place and it looks much smaller than the pictures. Not the case with Palms Aveda.  

    Spa patrons get the use of the hotel pool, even if they are not hotel guests.  We took advantage of this after our treatments, but were highly disappointed.  Ever heard that saying, "Good from far, but far from good?"  Bingo, that's the Palms Pool.  Now while it was beautiful, and the size of the pool was much larger than the Courtyard Marriot, the pool was not up to the Palms standards.  There was a layer of sand that you could feel on the bottom of the pool, and the pool itself was not cool and refreshing.  On this particular hot, humid day, we were looking forward to jumping in and being cooled off, but we were hit with warm water.  In addition, their cabana boys were not NOBERTO.  They weren't there to serve your every pool need, they didn't bring over iced water or towels.  When we asked for an umbrella, it was like pulling teeth.  Hmmm, not a good thing guys, as we were there for half an hour and went back to our hotel pool.

    I'm going to give both the hotel and spa 5 stars, and the pool a 2.  You can't be an upscale hotel and not have your pool up to your standards.  That's unacceptable in tropical weather.  But the rest of the hotel is gorgeous

    24/06/10 | Link | Rating: 5.0
    16. Jenna F.
    Either I am very picky, or this place is not what I had expected.
    Don't get fooled by the photos on their website. It looks as an amazing resort on Miami Beach, well, it's not; however, it's not so bad either.
    Location: Thumbs up for being close to Lincoln Rd, but not so close, so it's not very loud. However, everything around this resort is terrible - ruins. It's pretty scary. The view from our hotel window is an old abandoned hotel. Terrible. When, we were picking the resort, we looked at the stars, prices, and reviews. Well, 4 stars - BS. And very high prices - not worth it.
    Essensia Restaurant is not bad. But $100 for a lunch - too much - not worth a penny. We ordered and appetizer, two sandwiches and two beers - WTF!
    The pool is on a wrong spot - shadow all the time - seriously.
    The beach is ok - no parties - nothing - boring!
    But overall, it's a clean resort, good services, and very quit!

    08/06/11 | Link | Rating: 3.0
    17. Haydee C.
    ***Attention FIRST TIME BRIDES MAKE AN APPOINTMENT!! I came here on Saturday around 3:45 pm.  I had an appointment at 4:30 pm with the Shane Center and figured I could take a look at the Palms beforehand.  If not for an appointment, I could at least see the place.  I was definitely planning on booking an appointment with the catering department to discuss prices. My first mistake was valet parking. This is a NO NO in South Beach especially at one of the hotels.  The valet guy had asked me if I was planning on seeing anyone and I told him I was going to see the catering department. He asked "Michelle?" (the catering manager) and I just said yes figuring that at the least I could get a brochure from her or set up a future appointment. When I approached the front desk, again I knew I was in trouble because they handed me three business cards and sent me off asking me to make an appointment. I thought I could've gotten that info online guys. I don't need a business card. I left a voicemail for Michelle and the other two people in the catering department and toured the venue.  I really like the gazebo and had questions on whether or not the pool was closed.  I took maybe 15 minutes at the most.  When I didn't receive a callback from Michelle (which is completely understandable because I know Saturdays are busy and I never made an appointment), I took out some money from the ATM and went to the valet.  When he asked if I had an appointment with anyone, I told him what happened. From his pained expression, I knew that I was about to pay a lot of money for this mistake.  He said it would be $21!  Just for 15 minutes! He asked me to find Michelle because he had seen her earlier.  When I approached the front desk, I pretty much begged them to at least help me find her so that she could validate my parking.  One of the front desk guys was really rude. He pretty much, with a smirky smile on his face told me that even if I did find Michelle, she couldn't just validate my parking without an appointment. I would have to pay the money as a visitor.  Talk about bad customer service!  He acted as if I was trying to rip him off rather than try to help a potential customer.  Immediately I thought, if this is how they treat me now imagine my guests around the time of the wedding!  I finally left and ended up paying.  The best part is that Michelle finally contacted me about 10 minutes later.  Her 4pm had cancelled and she was able to see me. At that point, I could've cared less because I would not want a wedding at place that had service like this.  I advise you that if you fall in love with the pictures, at least be smart enough to make an appointment or park somewhere that's not valet.

    24/08/13 | Link | Rating: 1.0
    18. Madelyn F.
    Just did a girls day at the spa here. My friends and I agreed that the service was a little slow but once you get past the front desk, things do get way better. The hotel recently spent a lot of mula to put in this spa and albeit small,  I'm happy to report that both services (hot stone massage and facial) were great.

    Spending the day at the spa gives you access to the pool, beach and steam room. Not bad for a day of pampering with friends.

    ps: They're on the list for Miami Spa Month - Check it out.

    09/07/09 | Link | Rating: 4.0
    19. Rachel M.
    Went here at the tail end of a business trip to South Florida in May to stay the weekend in South Beach and attend a friend's wedding - the ceremony and reception were held at the hotel, right on the beach.

    The hotel entrance reminded me of a 19th century beach plantation/island home. Very high ceilings, columns, plantation shutters over long windows, and classic looking ceiling fans all over. The entrance and lobby were absolutely gorgeous.

    Check in time was at 4pm sharp and they're pretty strict about it. We got there at about 2:45 and couldn't check in early - but they were nice enough to tell us to go sit by the pool for a bit while we waited for our room to be ready. Left the luggage with the bellhops and wandered out towards the pool.

    This is the only hotel I've ever been at that has security controlling their pool and poolside bar area. It was crazy! They give you towel cards when you check in (which we hadn't yet) and you have to use their towels - it's how they keep their pool exclusive. We just walked over to sit on a couple of the chairs - NOT in swimsuits and with some of our bags - and almost immediately had security walk over to verify that we were hotel guests. How can you prove this when you haven't been able to check in and have no idea what your room number will be? So we decided to skip the heat and sit in the lobby.

    Another problem with not letting us check in: the wedding rehearsal was at 4pm. And the friend I was sharing the room with was the maid of honor...who ended up having to get ready in the lobby restroom (she was NOT too happy about that!)

    While she got ready, I explored. Heading downstairs, I discovered the brand new Aveda spa! It was going through a soft opening so every service was 15% off and I really wish that I had planned in time to sample one of the facials. As it was the staff was very friendly and offered up suggestions for dinner and nightlife near the hotel that would be fun for the bride. My excitement about the hotel grew when they said that the in-room products were Aveda as well (travel sized Aveda products! My business trips were going to get a little spa treatment!)

    Apparently they gave away all of the rooms with two double beds, despite the fact that our reservation was for two double beds, in the time before the official check in time (how does that happen? I still haven't figured that one out...).

    The room was so-so and felt really cramped with the king sized bed.  The bathroom was a bit awkward and did not have a vent so after every shower it was super steamy. The bed was comfortable, but let's be honest: when you're in South Beach with a group of friends, how much time are you really going to spend sleeping?

    The wedding was beautiful and I was very impressed with the events coordinator - she stayed with the wedding party until the reception started, through the cocktail hour held on the plantation style patio. My friend said that she was really acting more like the wedding coordinator than a member of the hotel staff - never having planned a wedding, I took this to be a compliment to her.

    The hotel was nice and I think that we got a good price on the room (about $125/night when booked 2 months in advance). However, I don't think I'd stay here again - come in for a treatment at the Aveda spa and you get access to the pool area and the beach entrance included in your day, without having to deal with the hotel.

    12/06/09 | Link | Rating: 2.0
    20. MH H.
    You walk into this building and instanly feel relaxed, it smells wonderful.

    Booked a spa treatment here, the essisential (the 30 minute salt scrub and 50 minute massage). Wonderful! Massuse was excellent and professional.  
    They allow you to relax in their relaxation waiting room before and after the treatment (the tea in the waiting room was strongly licorish, youve been warned).  They also let you use their private beach and pool area all day.  
    Also did the breakfast buffet, good food, fresh made to order omelets and waffles. Plenty of other breakfast foods as well.  We were attacked by pooping, food stealing birds while sitting outside, so i suggest asking for indoor seating.

    13/03/12 | Link | Rating: 5.0
    21. Paola G.
    I have a story about this place, despite how beutiful it is I had a horrible time there.
    Customer service is a complete 0...
    I was staying at the hotel with a friend, I called the night before to ask if I could check in early because I was staying at another hotel and check out was at 12. The manager that night told me that I could come at 5-6 am and she would not charge me for anything.
    I check in and I walk to my room, I sleep until 11 am. During my sleeP i hear someone trying to get into my room. I thought it was rooms service and I had locked the door so i ignored it several times.
    MY friend who was staying with me comes at 11, with two other girls who were leaving that day at 6pm. We get dressed and head to the pool, and we realized we forgot our ID's to get some drinks by the beach. I go up to my room with a friend. She realizes her money is gone from her wallet, we think maybe she misplaced it but when we look at my wallet and another friends, our money was gone and her cc was too. I saw a key card on the counter with fresh spilled coffee on it. I realized someone had been inside my room. Someone stole our money. We go down to the lobby and tell them about what  happend.
    1. @ check in: They ONLY gave me two cards with two pool passes. SO the third card with coffee was NOT ours. Infact, one card was with me as i opened door and the other was with another girl at pool.
    2. they had security check the time we went in and out of the room. He told me that as soon as i checked in, at 8 9 10 10:30 and 11:45 am i got into my room with my key, BUT i was sleeping the whole time and that is when it clicked that someone had been trying to get into my room all morning..

    There were 3 cards assigned to my room, and only two given to me.

    I felt soo upset that something like that would happen at such a nice hotel. After they realized it could have been an employee they told us we should of placed our $$ in the safe. Pretty much, its our fault that we left money in out wallets in our own room.
    they did not COMP anything, or do anuthing about it. We talked to 5 ppl, 2 managers, 2 front desk ppl, a security guard etc. Noone had an anwser for us and they assured us they would call us in 20 minutes. I never got any calls, we lost our $$ and they blamed US for it...

    that is how you can tell that hotels are not about their cutomers. They are more concerned with other things like image, but not how their customers feel. I bet you i we were there with someone prestigious none of this would of happend. I will never go back.
    I was at a 2 star hotel on South beach for 3 nights and after heading to The palms and this happend to me I realize the stars dont matter if the staff isnt all about their customers..

    BTW_ the cops never came to take our report

    06/04/09 | Link | Rating: 1.0
    22. Gianni C.
    WARNING:  as of December 2009-february 2010 this hotel is undergoing a MAJOR renovation - YOU CAN HEAR VERY LOUD CONSTRUCTION NOISE IN EVERY ONE OF THEIR ROOMS!! beware!!

    I booked a room at the Palms Hotel and Spa on a last minute stress-relief vacation.  When I checked in, I asked the desk clerk to put me in a room that was quiet - aware from the elevators, ice machine, stairwells, etc.  She said she had something on the 10th floor that fit the bill.  Perfect.  I went up and went to sleep.

    7:15 AM - super loud scraping, banging and what sounds like firecrakcers directly above the ceiling in my room.  I pick up the phone to call the front desk - it's dead.  I call from my cell phone and the clerk explains that they are renovating the ENTIRE 11th FLOOR.   I say that it's way too loud.  She responds by saying that, yeah, we've asked them to be quiet, and they're not supposed to start until 9 am, but there's nothing they can do.

    WHAT? There's nothing they can do?  I explain to them that it's their hotel, and they can simply order the construction workers off the property until 9 am (or better yet, don't let them in until later).  She has no response for this.  She says she'll talk to the workers, or at least send someone to do so.

    10 minutes later - the banging, electric saws and noise gets even louder.  I call again.  She says that someone should have talked to them, but she's not sure if that made any different.

    This repeats, every 10 minutes for the next hour.   It is now incredibly loud.  At about 8:15, when I've called again, the desk clerk (who is now giving me attitude, as if I'm the one making all the noise) says that the manager can help me when he gets in "around 8:40 or so."   He'll call me when he gets in.

    9:00 am - I am standing at the front desk, steaming mad.  No call from the manager and the people at the front desk have stopped answering the phones (or at least my calls).    The manager wanders out from the back room, clearly surprised that I've come down and have caught him and his staff hiding from the obvious problems at the hotel.   After I tell him what he already knows, he offers to move me to a "much quieter room."  When I am moving my stuff off of the 10th floor, I notice that there is a parade of unhappy looking people dragging their stuff to other rooms in the hotel.

    9:30 am - I'm in the "quiet room" on the sixth floor and, lo and behold, I can still hear all kinds of noise.  Except now it's not coming from the floor above me, but from down the hall.   I call and am informed that, in fact, they are renovating at least one room on EVERY FLOOR!

    11:00 am - I am at the front desk, getting my money back, for the previous night as well as the other nights that were booked in advance.  I have found a room at the Mondrian instead, where they understand that you can't renovate an entire hotel and expect people to sleep there at the same time.

    The basic problem with this place is that they treat their customers like they are idiots.   They assume that some people will be woken up, complain, get a free breakfast and be ok with it.   Don't be one of those idiots.  Stay at a place closer to South Beach where they understand what customer service actually means.

    19/01/10 | Link | Rating: 1.0
    23. Deidred A.
    Recently stayed during my engagement.  Very impressed with the hotel and the service.  The hotel is located just north enough to be far from the riff-faff and hoodrats.  Rooms were recently renovated with dark woods, beach glass, and flat-screen TVs.  The accompanying beach has an artificial bay that stops rip-tide and keeps the water calm.  Housekeeping stays on top of rooms like a hawks.
    My only complaints would be that the room was a little small and they did not have a hot tub.  A small compromise for such a great hotel.

    07/08/10 | Link | Rating: 5.0
    24. Leighann F.
    Over the past year, I've stayed in many a hotel. Mostly for business, some for pleasure and this is hands down one of the worst experiences I've ever had. From the moment I arrived to the moment I left, the Palms showed me nothing but the exact opposite of hospitality.

    Issue #1: Check In. Check in time at the Palms is at the ungodly hour of 4pm. We arrived at 4:30 to check in, after a fiasco at the airport and a late lunch, only to be told that my room was not ready. With hardly an apology, the woman at the front desk offered us a pair of drink tickets and told us we could wait in the bar. A nice offer, but we had an event to be at shortly and this left me little time to clean the travel off and make myself presentable. With no other choice, we waited.

    Issue #2: The wait for check in was nearly 45 minutes from the time we approached the desk. I did not get the keys to my room until 5:20pm, which left me a whopping 40 minutes to settle in, shower and get to the event by 6pm.

    Issue #3: They gave me the wrong room. Being one person traveling for business, I of course requested a king room. I got two double beds. Though the bell hop apologized profusely, the manager he had contact said there was little he could do...the hotel was booked. He then also tried to tell me that the room was booked for two adults and a child, a mistake clearly made on their end, but somehow that was their big excuse for the situation. After expressing my dissatisfaction with the wait for check in and the room, he offered me nothing except a late check out the next day.

    Issue #4: Regular check out time is 11am. Meeting my colleague at 11, I decided to take the liberty of sleeping in a bit and set my alarm for 9:45 am. FOUR times before my alarm event went off, housekeeping knocked on my door. One, I was scheduled for late check out. Two, normal check out is at 11am...why all the knocking??

    Issue #5: Once the fourth person knocked, I let them know I had a late check out and wouldn't be leaving for a few more minutes. I then sat down to dash off a few emails and 15 minutes later, someone from the housekeeping staff just walks right into my room. No knocking. No housekeeping announcement. Good thing I was fully clothed.

    Issue #6: Check out. The employee who handled my check out could also not care less about all of the things that went wrong during my stay. After explaining the issues to him, he brushed them off with a laugh, saying he had no idea. He went to retrieve my bill, which was higher than expected due to some "hotel fees" and random taxes that I was under the impression were included in the price I was quoted. While trying to explain this to the gentleman, he began to raise his voice at me. My colleague then asked him, after all that's happened, shouldn't the hotel offer something to make amends? And he snappily retorted, "I was just going to ask her that." Thanks but no thanks, I'd just rather leave at this point.

    I've stayed at much less reputable hotels back in the day in college for The Winter Music Conference and was treated with more hospitality and respect than here at The Palms. With the plethora of hotels choices in Miami, it's amazing the The Palms stays in business.

    01/05/09 | Link | Rating: 1.0
    25. Santiago C.
    Best Service Boutique Hotel Management in MIABeach with some delicate Franco-Euro commodities. It's a Four Star for its service, but it is Beachfront @ MIABeach, so why not a 5-Star, eh? A little upgrade for a nice--a good product, and somewhat reasonable price. You can book a good price if you get in an off-time season period. Find the right Travel Agent to help you through this.

    I'm giving it a Fifth Star.

    23/12/09 | Link | Rating: 5.0
    26. Peter N.
    Spent 3 relaxing nights in an ocean front room on the 10th floor.  The room was nicely furnished and the king bed was very comfortable. The view was awesome. The bathroom was small but with nice finishes - glass tile, slate - and the walk-in shower has a rain head. My wife didnt like the CFL lighting, which was too dim. Bring your own bottled water - it's $8 in the minibar. We loved the private beach with drinks and food delivered right to our beach chairs. I also recommend the Essencia restaurant in the hotel and my wife loved the spa. We also took advantage of the gym, which has two Precor treadmills, free weights and some other modest equipment. We also enjoyed walking along the boardwalk, which runs right past the hotel's private beach entrance.  Overall a very nice experience at this hotel. It's not the Ritz Carlton, but neither is the price.

    24/12/10 | Link | Rating: 4.0
    27. Brian B.
    This hotel is like owning a boat. It seems like a great idea at the time but winds up just being a money pit. The price isn't even the biggest problem, its what you get for it.

    Several times I called different services from the hotel room only to get a ringing phone. (10Am) I called the valet to get my car ready and noone answered so I called the front desk........amazingly noone answered, then   I called the concierge......Noone!!!!   Now any place can have busy times but in a hotel that touts itself as being superior someone has to answer the phone. Note: another evening I tried to reach the concierge to make reservations and again..No answer.

    Day two we ordered room service and it arrived 1/2 hour late......no big deal but they forgot the oatmeal.  I called down. No apology  "it would be delivered right up."  Half hour later no oatmeal and I called down again.  "We will take it off of your bill.....Do you still want us to deliver it up."  Waaaaa.   Yeah, that would be great.   It arrived in 5 minutes with a nasty film as if it was sitting for an hour.  

    The rooms are average size but the bathroom is definitely small and has a really loud sliding door so every late night-post-bar-pee wakes up the room.  The gym is really, really small (4 cardio machines, dumbells only up to 50lbs, and too many pully machines stacked into a 20x10 space.

    On the good side, the hotel is kept well, the pool although relatively  small is beautiful and you are right on the beach.The inside bar closes early but the bartenders are great.  I definitely wont be staying here again, the Gansevoort is so much better.

    23/02/10 | Link | Rating: 2.0
    28. Matthew C.
    Had a very enjoyable stay at the Palms.  It is an older, but very well maintained property.   The old world, Cuban feel takes you back to the days of Hemmingway.   The rooms are trendy, updated with all the modern amenities, and environmentally conscious.  The grounds host a lot of weddings, but one can see how with a porch that has a southern, almost Savannah feel to it. Beyond the porch is an average sized, warm pool surrounded by beautiful palms, bamboo trees, and mangroves.   Many chairs, a private bar, hammocks, and plenty of eye candy surround the area. The private beach entrance is beyond the pool and once you pass the boardwalk, you are welcomed to a beautiful part of the beach.
    For the most part it was an older crowd, 30's and up, very few families, and not a party crowd.  The service was excellent.
    Restaurant is pricey, especially the drinks, but the quality is superb.   I would recommend this property to anyone who wants to party on south beach but stay in a quiet, secluded area.

    08/11/11 | Link | Rating: 5.0
    29. Shadi S.
    Loved loved loved this hotel.  Booked through Orbitz and was a bit worried since there are so many good choices in south Miami Beach.  We definitely got 4 star service and a 4 star experience for a great deal.  From the moment you arrive, you feel relaxed, which is exactly why we booked this resort instead of one of the flashy SoBe hotels.  The location is only a $7 cab ride (one way) from the action.  It was perfect to go to SoBe for dinner, drinks (at various posh hotels) and dancing, then take a 10 min cab ride to crash at our luxurious, welcoming hotel for the night.

    Service was great - very accommodating and prompt with our requests.  The grounds itself are just peaceful, spa-like, zen and relaxing with their florida-esque fans, greenery around the pool and spa scents whirling around you.  We requested a higher floor and got it.  It was partial ocean-view, which was fine, because that's what we paid for.  Beds are huge and so comfy.  Bathroom is just a shower but top-of-the-line, and I LOVED that the toilet (and another sink) were separate from the shower in two separate facilities.  Even got godiva chocolate every evening at turn-down service.

    The pool is heated and open 24 hours, so we enjoyed some night-swimming to wash away the SoBe sweat after dancing :).  Didn't use the gym or the Aveda spa but it looked enticing.  The beach is literally 50 ft. away from the pool, with its own towels and lounge chairs.  Beware the tiki bar will be typical SoBe drink prices (and as would be expected of a quality 4-star hotel.  Just beware).  

    All in all, The Palms made our stay in Miami just lovely, and it felt like a real vacation.  Highly recommended!

    14/04/10 | Link | Rating: 5.0
    30. Dave M.
    Precious had never been to South Beach.  I was looking for a nice place, not too expensive, not right in the middle of all the night life but off to the side where we would be reasonably close to the restaurants and nightlife but still enjoy quiet luxury.  This place was it.

    It's a nice hotel.  When we visited it was under renovation as well as the off-season so we got a super cheap rate.  They gave us a suite on the top floor overlooking beautiful Miami Beach.

    The grounds are immaculate everything you see in those TV shows or movies set in Miami.  It has a nice pool with plenty of deck chairs.  We noticed a young iguana moseying around in one of the trees next to the pool.  It also has some little cabana type houses with plenty of shade and relaxation.  It has a bar in the pool area where one can get drinks.  It also serves sandwiches, wings, salads and burgers.

    Past the pool area across the boardwalk The Palms has its own private beach with lounge chairs and umbrellas available.

    This is only a few blocks from the touristy area of South Beach.  One can take a bus or a cab easily.  We walked along the boardwalk.

    At night some worker was doing something in the hall making noise.  We called the front desk, and the noise promptly stopped.  The place was under renovation.  We complained about the noise, and they gave us $50 off the bill.  Then they let us check-out late and enjoy the grounds for a little longer.  Valet parking was quick too.

    06/12/10 | Link | Rating: 5.0
    31. Drew B.
    Great little gem on South Beach. The beach area is wonderful and the little pool bar was a lot of fun. The staff and accommodations exceeded my expectations for the price we paid. My friends and I were able to get round trip flights from Chicago and 7 nights at the Palms for only $500. If I'm ever in South Beach again I will most likely stay here.

    01/02/11 | Link | Rating: 5.0
    32. Sarah C.
    The reason I have to be so harsh here is because of the dissapointment I faced during my wedding at this hotel. Although beautiful, I have to warn brides getting married in the coming months that - if you are looking for a quiet intimate Ceremony where you are able to hear your spouses vows, then this is not the place for you. Noted, i got married on a weekday at noon - but to me this was unnacceptable, given the fact that we should've been notified by our wedding coordinator and the hotel the moment they found out there would be construction next door. But during the whole 5 months of planning, not once was this issue discussed - and of course, as i do not live in Miami, I had no idea of what was going on.

    I was extremely hurt that my Coordinator, whom I was in touch with quiet often, had not mentioned it to me once. I had to find out the day prior to my wedding when I came in to pay my fees. I was so shocked and stressed that I did not sleep a wink the entire night. I was assured that my ceremony would be quiet as they'd asked the workers to shut off during that time, and that we d work around the reception so taht it wouldn't be as noticeable. Unfortunately for me, the ENTIRE 25 minutes of my ceremony were accompanied by heavy drilling, shouting, and loud alarms going off.

    The thing that stings the most, is just remember that special moment (our ceremony) to be noisy and distracting, where i could not be "present in the moment" but just bothered and tormented by the noise going on around us.

    I was heartbroken to see my wedding videos, where all you heard was construction. I barely remembered my vows as I was so distracted by the noise, it was horryfying. No one heard us, which is what hurt the most. This is something I will never get back and I am extremely dissapointed in the lack of professionalism to step in and advise their clients of this problem, prior to trapping us into this mess.
    All in all our wedding was beautiful at the Palms, but I am left with a sore spot about the customer service we received re: the construction and even with the lack of help while we came in the morning of to set up and get ready - not one person was helpful to assist with anything we needed help with. It was kind of comical, I could not understand how they would not help a bride unload her wedding dress as I was alone stomping along trying to hold everything together. My husband was also unloading the dj equipment in his suit, and not one person helped him.

    10/07/12 | Link | Rating: 1.0
    33. Benson S.
    I am going to try and be fair about this review. My wife and I stayed there for three days. No major complaints, although our experience in the onsite restaurant was a disaster. They had two weddings that night and it severely affected service, we waited over an hour for our food. I suppose that is what I get for breaking the Golden Rule-- Never eat at a "Hotel Restaurant."  Always eat off premise.

    Also, they tack an 18% surcharge/gratuity onto everything. Many places in Miami beach do the same-  The cheap Europeans who don't tip, and make up 70% of the customers in these places, ensure this practice.  

    I was not really impressed with the Miami Beach scene, of rich old Jewish ladies, Beverly Hills Housewives wannabees, and hipsters. If you tan your skin to the point you get cancer and it looks like my wife's oldest leather purse, and your fashion aesthetic is based on "Bratz Dolls," you might fit in here.

    I found the place stuffy. And of course, I do not blame the hotel for this, it's just what you find there in that area.  Aside from the restaurant experience, our stay was pleasant enough. The service is kind of strange at times, and the staff needs more customer service training, for sure.

    21/04/11 | Link | Rating: 2.0
    34. Germaine J.
    This hotel lived up to just about all the expectations I had when I booked it.  I got there at night after a flight from the Left Coast, and when I arrived in the lobby I realized I had chosen well.  Lush foliage, gently turning palmetto ceiling fans, big terra cotta pavers...

    I was happy to be a bit outside the really intense part of South Beach, but it was easy enough to access.  My room was comfortable, though the split bath was a little odd -- a single room would be much more efficient.  Bed was great, ocean view heavenly.  Spiffy Aveda products in the bathroom.  The saltwater pool is open 24 hours, which was very convenient.  Essensia, the restaurant, definitely has its act together; it also boasts a truly gracious veranda dining area.  Dining in the summer heat can be wearing, but the setting is so awesome that it's hard to resist.  The valet team are efficient and helpful, as are the desk staff.

    Some Yelpers have mentioned the major construction job (total hotel rebuild) going on across the alley.  Yes, there is one.  It's also worth understanding how much other construction is happening all over South Beach.  While out at the Delano pool area I saw and heard a much louder site next door there.  At the Palms, I slept in till 8:30 or 9 without difficulty (or earplugs).  

    Lastly, I received a great shampoo and blowout at the Aveda spa...and it included a small glass of champagne, and a little snack.  Nice touch!

    My only real disappointment at the Palms was at lunch one day, when I ordered an appetizer and entree.  These were part of a "Miami Spice" promotion going on around town, and at the Palms this meant appeitizer-entree-dessert for a fixed price.  When I turned down the dessert segment, the waitress did NOT mention that this would end up costing me more money (because the two other items then just became standalones).  It wasn't enough to argue about, but her circumspection seemed disingenuous.  

    I should also note that their business center computers are crazy-expensive -- $7.95 for 15 minutes.  This led me to find a really rad Internet cafe instead (Caffe di Mauro, Washington Ave.), when my mobile phone just felt too small.

    In any case, I'd go back to the Palms.

    09/08/12 | Link | Rating: 4.0
    35. Jenny K.
    My sister and I stayed here in December for a few days on the beach. We were really happy with the hotel overall. LOCATION: The only downside is that it is a bit far from the main South Beach area, but we took some nice walks down the beach during the day and cabs were easy at night (about 5-10$ each way). This hotel also seemed much nicer than some of the other hotels closer to the action.

    STAFF: Everyone working at this hotel was very helpful and polite, including the waiters at the restaurant, the front desk staff, even the guy with the towels outside by the pool/beach. I am writing a separate review for the restaurant, because we ate there twice (once for dinner and once for brunch) and it was really good.

    ROOMS:The rooms were impeccable. We especially loved that there was a Keurig machine and free coffee in the rooms--this was a nice touch and great to see it was included. Warning about the mini bar--everything is sensored, so they will automatically charge you for things if you move them. But the front desk was super nice about this and removed the charges when we checked out without questioning us. The bathrooms were also very nice and the beds extremely comfortable.

    THE SPA! This was the best part of our stay. My sister and I got spa treatments as Christmas presents to ourselves. We got the Palms special, which was a 30 minute exfoliation followed by a 50 minute massage. It was absolutely wonderful. The exfoliation left my skin amazingly smooth. They exfoliate your skin with a scrub and then put you in the water "capsule" which sprays warm water on your body to remove the scrub. One warning about this part is that your masseuse will see you pretty much naked, except with little disposable underwear (and bra) if you choose to wear those. But if you don't care too much about that, it was great. I always figure that massage therapists see so many naked/half naked bodies that they don't care, but anyways. After the exfoliation, my masseuse took me to the massage table in another room. They let you choose from several scents to enhance your massage. Even though the massage was only 50 minutes long, I think my massage therapist went over the time limit. She really focused on my back and shoulders as requested, but the entire massage was really amazing and she used excellent pressure. Between the exfoliation and the massage, my skin was baby-soft for days. My sister also really enjoyed her spa treatment, and we both left feeling extremely relaxed and ready to spend a day by the pool.

    POOL: The pool is very private and quiet. Of course, we were there during an off-time and it wasn't super busy. The beach was also very nice but a little windy (again, we went in December). Even though it wasn't super hot, and the sun goes down a little early in the winter, we got a good amount of sun and the temperature was very comfortable to lay by the pool, read, and occasionally take a dip.

    FYI: As a side note, gratuity was added to most things in South Beach, at the hotel and elsewhere. I think this is just common on the beach, but everyone going there should be aware.

    17/01/12 | Link | Rating: 4.0
    36. Bernadette M.
    Quiet hotel located away from the main SoBe area.....

    I think this hotel is great if you want to stay away from all the crazy shenanigans going on in South Beach.  Not sure if it is family friendly because I didn't see any kids around, mostly people in their 40's and up.    So if you're looking to  be in the booty shakin party scene, this is not the place for you because it's a taxi ride away or a 20 block hike from the main happening area.  I liked this place enough but since it was kinda far from everything, I prob wouldn't stay here again.

    We got here from the airport late and hungry.  Asked the valet guys if there were any late night restaurants around.  They said no and that you had to take a taxi everywhere.  Funny, the next day we walked past a 24 hour hour open subway and grocery store on the next block. Mmmhmmm.....so keep that in mind.

    The hotel has that old Cuban vibe when you walk in, which was cool.  They have water coolers outside to the left of the door which is nice.  The Valet guys are friendly and always opened the doors for us.  But my bro in law said they messed up our room reservation, I can't remember exactly what but he was annoyed they wouldn't accommodate and weren't the most helpful or apologetic for it.   They said we could move to our correct room in a couple of days but we ended up just staying in the same one.  At least our room was nice and clean.  LOVE the AVEDA amenities they have in the bathrooms as well as the yummy chocolates they leave on your bed. (our housekeeper was the best!)   There's a pool, tiki bar, hammocks, parrots and access to the beach.  Forget ordering drinks on the beach, 15 bucks for a small plastic cup.  Pre party in the room!  Didn't get a massage here but had a tour of the spa and it was nice.  They also had some deals going on, so inquire about them if you stay here.

    23/01/12 | Link | Rating: 3.0
    37. Anthony G.
    So my wife and I booked an ocean suite for a romantic get a way. We usually stay at the fountain bleu, wish we would have done that this time. Our ocean view suit had a torn down parking lot view. It was a terrible eye sore. When we spoke to the manager was our choices were to move to a smaller room, at that rooms rate, or deal with it. No class what so ever. As a former hotel operator, I was incredibly disappointed, save yourself the spoiled weekend and stay anywhere else

    13/10/12 | Link | Rating: 1.0
    38. Kathy M.
    The $14.00 "hotel daily use fee" is outrageous, added on to the regular rate. We understand the various taxes, but this extra charge from them is a very dishonest way to inflate the advertised rate. It's really stealing. Won't be staying there again, unless we can get that fee removed. Which they refuse to do.

    14/03/13 | Link | Rating: 2.0
    39. PK M.
    Beautiful hotel with lush,tropical atmosphere. Arrived on tranquil weekend and it was ideal. Come Monday we now have a construction war zone going on next door! There is a hotel being built right next door and hard to hear one another poolside.  When we approached the front desk the clerk said the website mentioned the construction ...didn't we read it? If it weren't for our wonderful preferred room with free beach Chairs and Internet we would blow the construction site.  Be aware and forewarned.

    30/07/12 | Link | Rating: 2.0
    40. R M.
    This is our go-to place. We have stayed here many-many times and have never been disappointed. Rooms are clean and the maintenance is kept up with. Service is friendly and timely. The pool area is very well maintained and the landscaping is beautiful. There's always a guy out there in a safari outfit trimming hedges or pulling weeds! I love it. Great tiki bar and relatively prompt beach service. It's also pretty adult-like and calm in the common areas and around the pools which is something I value highly.

    If you can get a room here for about $300/night or less you should definitely book it.

    24/11/11 | Link | Rating: 5.0
    41. Eric L.
    I stayed at the Palms for two nights for a training my company was giving.     I have no idea what the room rates were, but the rooms and conference room area were really nice.  

    The rooms had abnormally large walk in closets and many of the amenities expected of a luxury hotel.  The beds were the softest feather beds I've ever slept on, the kind where you sink 2 inches after laying down.  And the down comforters were excellent, though possibly too hot for Florida's weather, even at this time of year.

    We had several meals provided to us by the hotel, and they were all delicious and pretty consistent.  The hotel is pretty accommodating with regards to helping setup a private wireless network.  They did have free wifi for guests, but it was a bit slow for our training purposes.

    They also have a business center where you can print boarding passes for your airline, you will need your airline confirmation number though, as the machines there are locked down to only allow access to airline websites.

    It's also about a 9-10 dollar cab ride to south beach, which has all the nightlife you could want.

    19/01/09 | Link | Rating: 4.0
    42. Stacey H.
    Stingy, expensive hotel with poor customer service. Their bar service and hotel cleanliness was excellent but that just isn't enough. No upgrades, had to beg waiter for service in lounge while they watched TV and joked around as did many others. Did not give me $50 food credit as stated in room rate. Loud construction nextdoor all day long. Will defiantly NOT return.

    28/09/12 | Link | Rating: 2.0
    43. Jimmy M.
    Nice Hotel, terrible service on many levels. The front desk personnel sent me 12 blocks to a Citibank that was not even there. Also - the bar code on my cc was not working and they could not use the keyboard to punch in the numbers. That is why they gave me the Citibank location and when I walked there it was not there. Waiters were not good either.

    08/12/12 | Link | Rating: 1.0
    44. Christina A.
    Unable to use a gift certificate 3 months after expiration. They wouldn't honor any services what so ever. Please be sure to use your gift certificate by the expiration date. Very poor customer service.

    14/12/12 | Link | Rating: 1.0
    45. Vickie H.
    This morning I woke up and have bug bites and actually saw the little fleas or bed bugs on my iPad.   Loved the hotel but the noise from construction next door makes enjoying pool area during day impossible.

    02/08/12 | Link | Rating: 3.0
    46. Nicole T.
    My friends and I decided to stay at this hotel for my 27th birthday as a mini-retreat, and we had a great time! It is located directly on the beach, a few minutes away from the center of South Beach, very accessible to restaurants and shopping.
        The hotel has a very laid back, tropical ambiance. It has a nice pool area with white sand and hammocks, and the property has its own stretch of private beach with complimentary chairs and towels. One thing that I found to be unique is that they offer food and drink service right on the beach as you are soaking up the sun.
        This hotel is also an Aveda spa, and the rooms come with complimentary Aveda products like soaps and lotions. Prices are steep for spa services, but what do you expect from a hotel on Miami Beach?
        The only negative aspect to this hotel is the pricing of alcoholic beverages. When we first arrived and went to the tiki bar for a drink, our bill came out to $60 for 3 mojitos, and they include 18% gratuity on your tab. I would recommend going to one of the local bars or visiting the liquor store up the street to save some money!

    15/03/11 | Link | Rating: 4.0
    47. Rebecca K.
    There's a remarkable place on Miami Beach, that's north of the madness and right on target for awesome. It's called The Palms Hotel & Spa and I'm not even sure I want to tell you about it. It's that special.

    I have lived in Miami since 1976 and I had never heard of this spot until late 2010 when a special someone took me there for a perfect mid-week date.  It was an intoxicating mix of stylish surrounds, swooning in the moonlight and watermelon margaritas. And that's all I'm gonna share with you about that.  So impressed  with the spot, I decided to return again for drinks, then brunch (which was outstanding btw) and finally, to celebrate Mother's Day with my mother, at the Palms Spa - Aveda.

    Our appointments were for 1pm, but we arrived early. We decided to head out to the poolside Tiki bar and have a snack before our well-deserved spa respite. Along the way we were greeted by two parrots housed thoughtfully in an open-air gazebo.  A bloody mary for mom, a margarita for me and we shared the watermelon and feta cheese salad and the Mediterranean flat bread. The vibe was warm and welcome, with European overtones from the Italian travelers (not tourists) and quiet contentment. Again, thoughtful design elements like this hand-carved lantern peek in through the elements.

    After snacks, we headed downstairs to the Palms Spa - Aveda, with much anticipation. We had no kids or spouses (her, not me), no dogs to walk, no emails to return. To say we skipped into the spa holding hands and singing merrily would not be an overstatement.  The front desk staff was helpful, the space is fairly tight, but used well. I will also say that when I made the appointments, the staff was very courteous, able and empowered to problem solve. They were very capable.  We were ushered into the small, but again well designed locker room, I changed for my 50 minute Elemental Nature Massage and retreated to the Relaxation Room to wait for my therapist. Mother went on to have a serious Mani/Pedi in the salon.

    Upon check-in I was asked to circle three "chakra" drawings that appealed to me.  I selected three upon pure "first instinct" and went on with myself.  While on the massage table, face down, the therapist says "You selected three chakras and I am going to offer three scents that relate to these chakras. Tell me which one you prefer." Apparently, I chose the fourth chakra - sympathy, empathy and love. I don't know if that means I have too little or too much of those things, maybe some explanation would be appropriate here? Regardless, my fourth chakra and I set in to enjoy 50 minutes of massage. It was a welcome change to my normal Saturdays. The massage was good, the therapist was very nice and professional. It wasn't the best massage I've ever received or the worst, but it was good enough to warrant a return trip at some point. From there, I met Yoly, my pedicurist. She was lovely and so was the pedicure area. Comfortable and extremely clean, I sat next to Mother so we could discuss the Royal Wedding, Lee-Anne Rimes and her inability to stop talking, and my brother. In that order. With perfectly polished tootsies and smiles on our faces, we checked out and went where any two women on a spa day would go - the gift store.

    I would like to tell you about the rooms but I have never seen them. I will tell you the outdoor areas are immaculately manicured, thoughtfully designed and quiet. This ain't no Fontainebleau. The restaurant is delicious and fresh. I have only eaten at the bar and in the restaurant for brunch but both options are outstanding. If you've never been to The Palms, go. It's at 30th and Collins. The website is thepalmshotel.com . They have all kinds of specials and promotions listed there and on Facebook. Just do me a favor, only tell the people you like about The Palms. It's a special retreat, let's keep it that way!

    17/08/11 | Link | Rating: 4.0
    48. Michelle W.
    I had a spa day here with some friends because of the great deal they were offering for Miami Spa month. The hotel is pretty when you go in. You  feel like you just walked into some very rich person's southern plantation home. We stopped at the reception desk and they let us know the spa was downstairs.

    The spa is small and nice. They have a tiny locker room to put your robes on in. They do have programmable locks though, so no worries about stuff going missing. They also have a little relaxation room and steam room you can use.

    First we got manicures and pedicures. The girl who did mine was nice, but she seemed like she would rather be elsewhere and was talking to the other worker in Spanish griping about things that they needed and didn't have....not very professional or relaxing. It just seemed like a boot came version of my 80 minute treatment. I've had much nicer experiences elsewhere. My nails do look great though.

    After that we chilled in the relaxation room for a few before our messages. The message was nice although I have had better. Nothing bad about it, just okay.

    The nice thing was you had access to the pool and beach the rest of the day. The pool was  a nice temperature, but the service at the pool was a little strange. When we went out we sat at an open umbrella and one of the pool hands came up and took it away. Then we tried to get a drink at the bar and they guy behind the bar said we had to order from the pool attendant, who was nowhere to be found. When he did come around he was nice...but then had to cash us out because he had to go be the towel guy.. Ummmm if you change what you are doing all the time why does it matter who gives me a drink, WTF?

    Overall, it was okay. We only paid $99 for a 50 minute massage, mani and pedi. I surely can't complain! Although, they didn't give me any reason to come back an pay full price for their services.

    18/08/09 | Link | Rating: 3.0
    49. Nicole T.
    What a joke this hotel is - they post like they are a comparable hotel to many of the best The Betsy, Eden Roc, Fountainbleau - but truly they are just resting on the laurels of their fame from the late 70's and 80's of SoBe history... Well in the 21st Century this hotel is the pits! Strangest room set up with the toilet in a small closet right by the front door and then the rest of the bathroom (shower and sink) around the corner and off the main section of the room - totally weird to have the toilet separated from the rest...HUGE construction project right next door, NO Jacuzzi on property and the worst customer service from the day time Front Desk Manager when trying to resolve a valet issue - totally ridiculous that the hotel has now ability to address valet issues! Well my very resourceful friend dealt with the issue and went and had out valet ticket validated by the restaurant, which completely dealt with the issue - I mean c'mon Manager's - get creative! Wouldn't recommend to a friend and won't ever stay there again!

    11/02/14 | Link | Rating: 2.0
    50. jane s.
    This place is next to RIU and blows it away. The beach is really large, the lounges are comfy, plush chocolate striped towels and aqua umbrellas for everyone.  This is just as good as a resort less the all inclusive aspect but don't be cheap and come here without setting aside cash for what others at the surrounding cheap-o Hotels are coming to take advantage of. Spa...aveda. Need I say more, restaurant... Organic, first class , eat like a king because you are.. At least on this vacation. It feels like Sunday brunch everyday with a chef standing there waiting to make your Monday morning omelet or Belgian . Tiki bar food like a chicken salad wrap put on a panini press- yum.  Parrots say hello as you walk by. Palm trees and hammocks.. What are you waiting for? All new fresh appointed rooms with showers that rain on you plus robes and slippers with a Godiva chocolate during turndown service. There is a $15 per day service fee that covers towels umbrellas lounges and wifi. Only $29 for valet , take a cab for $10 to the strip or walk 25 min on the boardwalk . Don't forget to see the concierge for the top 3 streets you shouldn't miss. I can't say enough!

    09/05/13 | Link | Rating: 5.0
    51. Sarah W.
    This fall work took me to Miami again, and I was lucky enough to stay at The Palms Hotel and Spa. Super friendly staff, and comfy room accommodations are really all I need to be happy. Yes, the pool area is a little dated, but it's got some nice shady parts for us non tanners, and it has a friendly pool staff to wait on you whether you're at the pool or by the ocean. As for food, I suggest eating their yummy breakfast buffet  outside on the porch area. It has a nice tropical secluded feeling that can't be beat.

    15/01/13 | Link | Rating: 4.0
    52. Krizzia C.
    Travelled all the way from California to party in Miami Beach and we decided to stay here at the Palms! The venue is perfect! i love the front desk people. They are very friendly and very helpful! Since we're not familiar of "WHAT-TO-DO's" in Miami, the front desk guy showed and give us a map of all the activities that can be done in Miami Beach. I find this place very classy and we felt very secured staying in this hotel. NO GHETTO people inside. The beach is perfect! No rowdy people. I love the essensia restaurant, their 50% every Thursday is the best! i love the pool and the bar outside! People working here are just super awesome! i will definitely stay here again for my next Miami Beach trip!

    25/08/12 | Link | Rating: 5.0
    53. Richard L.
    OK, so a friend told me that the pool at this hotel was amazing and I read the reviews which are mostly positive. I now believe that the staff must be writing them and my friend was intoxicated.

    For starters they don't respect reservations as reservations: To this hotel they are "suggestions". I booked a king oceanfront, ended up with double beds. Why you ask? Because reservations are subject to availability and I was lucky to have any room apparently.

    The room itself is tiny, the bathrooms unusably small and the grounds of the hotel are dated. The famed pool looks like it was built in the 60's and is a just a square-ish shape with some lounge chairs. It's cool that it's 24 hours a day, but that's the extent of it.

    In Miami there are many choices, this one should not be on your radar.

    29/01/12 | Link | Rating: 2.0
    54. Patrick H.
    This was a great place to stay during my recent visit to South Beach.  It's a little north of the hustle and bustle of the Lincoln Rd area but still a short walk.  The remodeled room was very nice. Service was very good.

    06/03/12 | Link | Rating: 4.0
    55. Kate W.
    I was very disappointed in the customer service at the hotel. Not only did they over charge us multiple times for drinks, meals, etc., but they also suggested we were at fault and should contact our banks rather than dealing with it themselves. A little common courtesy would have been appreciated.

    The staff at the front desk were very friendly and kind -- so that's an exception to the rest of the staff here.

    We ate at the restaurant twice and the food was fine, but nothing to rave about or really complain about either.

    I had a massage at the spa by a man named Charles, and it was amazing. I also had my hair blown out... I wouldn't do that again, but the massage was definitely worth it.

    16/05/12 | Link | Rating: 3.0
    56. Sara M.
    Husby and I decided to take a mini-vacation while in Florida before heading to Chicago to visit my family.  We stayed here on recommendation from my cousin.  What a great choice!

    It is not on South Beach but a little bit away from the main part.  We checked in and were shown to our room by an extremely helpful bellman.  He explained all the features of the hotel and guided us to a book with more questions.  Of course, we did not have any cash on us and told him we would find him once we went to an ATM.  How embarrassing but he did not look upset or fazed in the slightest.  We did tip him later.

    The lobby of the hotel is gorgeous with wood and ratan ceiling fans.  It feels very island-paradise-like.  The people who work there also are from various countries, as listed on their name tags.

    The view from our room on the second to highest floor was amazing.  You could see the pool, palm trees, and the ocean.  I loved the little Aveda samples and the shower was just lovely.  It was a very nice room with a comfortable king-sized bed.  

    The pool and beach were lovely.  They had a bar but also servers for the pool area.  There were also hammocks that we rested in on our first night, just enjoying the cool breeze and the palm trees.  The beach was a bit too rocky and the waves were kind of rough - I preferred the large pool with chairs and umbrellas.  Did I mention the free towel service that allows you to get a fresh towel as many times as you want?

    I also went to the spa to get a massage since they were having a deal.  The lady who worked the front desk was rather curt and unfriendly so I was worried that my masseuse would be the same way.  Instead, she was an incredibly warm person who was very respectful.  I loved the way she asked questions and explained what she would do but allowed silence for me to relax.  I could vary the pressure as needed and I was wonderfully oily but smelling great afterward.

    I was hungry after that, so we had brunch at the restaurant at the hotel prior to the pool.  My eggs benedict were delectable with just enough rich hollandaise sauce and the yolk from the runny eggs mixed nicely.  It was very pleasant, if a bit expensive.

    We enjoyed our stay very much here and I would certainly come back again!

    01/08/10 | Link | Rating: 4.0
    57. Scott H.
    My two daughters and I just enjoyed 3 nights at the Palms Hotel and Spa. I loved how kind and helpful the staff were. They made the stay so nice. The treatments at the spa were wonderful the food was fantastic! Our waiter that we had both nights that we ate there had wonderful suggestions for us and he was so fun and entertaining. We will go back. Hopefully soon!

    30/12/13 | Link | Rating: 5.0
    58. Kristine Z.
    Hotel was nice. Staff was nice. Breakfast buffet wasnt worth 25.00 a person. Construction was not that big of a deal. Drinks on the beach pricey. Everything had 18% grat added to it. rooms were nice. bathroom very small but clean and nice. i would go back.

    26/02/13 | Link | Rating: 4.0
    59. H B.
    Booked a 8 day package deal with Expedia and the Palms was  part of the package. We arrived at 9 am to the hotel thinking that we would be able to get into a room by at least 12 but they told us that if we wanted to get into a room earlier there would be an additional fee so we had to wait until around 2 pm. Also be aware there there is a mandatory  $ 14 daily fee for both internet and towels for pool and beach. Be aware the internet connection is poor with the connection continually dropping. Speeds were max (2 up and 2 down) We had to call several times to speak to the front desk and then their IT support staff and eventually to have the routers reset on the floor. They have no backup ie a hardwire ethernet connection in the rooms just a business center where you have to pay $ 8 per 15 minutes. If you have to work using the internet be weary. The front desk staff was not very understanding with finding another solution but they did credit us $ 28 for the 2 days we were having trouble with the internet.

    Also the hotel is pretty far from the main activities of south beach. It is a nice walk or can rent bikes just around the corner from the hotel for anywhere from 30 min to all day.  The hotel does not offer bikes such as some other hotels in the area.

    04/01/14 | Link | Rating: 2.0
    60. Alison R.
    We wanted a relaxing beach hotel for a couple nights prior to a 4 night Bahamas cruise. We liked the old Florida charm and the room was very comfortable. The rain shower was a nice touch. It was somewhat small, but for 2 nights it was adequate. We sat on the beach the first day, and the ocean was the perfect temperature. The pool area was nice too. We had lunch at the pool bar, and it was expensive but the food was outstanding. We had drinks in the restaurant bar each evening and we really liked the bartender from Macedonia. I wish I remembered his name. The Miami Beach area is interesting, definitely a little dated, a lot of the buildings seem 80's styled but many buildings have been renovated. There is still quite a bit of construction going on and the area is definitely in transition. All in all, we enjoyed our stay.

    24/08/13 | Link | Rating: 4.0
    61. Maxine V.
    The valet is $25!  Really?  Thanks, it's not like I had a choice.

    19/03/13 | Link | Rating: 2.0
    62. Christine N.
    I came here with my husband for vacation. Really friendly hotel. The front desk was really helpful as we needed help on getting a shuttle to the airport. She called 4 places to give us the best price. She was really patient and really helped up out.

    The restaurant Essensia has really good food. As for room service, I think it's from this restaurant was not too impressed.

    We had a massage in The Palms spa. It's nice and clean and very relaxing. I liked it very much that they use all Aveda products. They had a steam room and resting area to relax.

    The gym was nice but we didn't get to use it.

    Pool was nice and warm.

    The room very nice. It looks very upscale and clean. The only down side was that there was a leak from the shower and when it rained really heavy that one night, the window was leaking also.

    Other then that I really enjoyed staying in the hotel.

    17/10/11 | Link | Rating: 4.0
    63. Heather H.
    Clean, modern, comfortable, and good service.

    Valet runs you $29 a night and they are prompt a courteous. If you need a taxi, there is a stand at the end of the driveway and the valet will call one in for you.

    There is an Aveda spa downstairs and I was able to get in for a quick eyebrow cleanup with no trouble at all. The spa was the usual Aveda loveliness and my aesthetician was fantastic. If she was good enough for Versace, she's good enough for me.

    I didn't get to check out the pool for too long due to the crappy rainy weather, but it looked nice.

    Docked one star because the free internet connection sucked. I was constantly getting booted off, and I would rather pay for reliable service when I need to get work done than to have the connection drop 10 times a night.

    22/06/12 | Link | Rating: 4.0
    64. Aggie O.
    Totally obsessed with this hotel! The customer service , the rooms, the amenities, and the atmosphere!

    I don't have much to write since I only stayed for one night because well you know.. I'm a pimp.

    My only complaint is the valet, $35 is a little ridiculous even for guest staying at the hotel. They also have this organic restaurant and actually have an organic garden IN the hotel where they get their tomatoes and such. Pretty impressive. Will come again when I feel like being a pimp.

    11/07/12 | Link | Rating: 5.0
    65. Natalie C.
    My Ayurvedic experiences have been great both times. My hair appointment for color as well. I'm an Aveda Pure Priv. Member and the staff don't seem to know what that is. Twice on two different occasions, I've had a hard time convincing the staff to accept my Aveda issued certificate as partial payment. The 2nd time I had my Ayurvedic Exp, Jessica the front desk attendant at the Aveda Spa in Palms Hotel argued with me and tried to tell me that they do not accept my certificate (which had been issued to me directly from Aveda).
    All of the back and forth just got me in such a foul mood after such a wonderful treatment. On both occasions, I asked the staff to speak to a Manager and my certificate was then accepted.
    Will I continue using Aveda products? Yes. Will I ever return to the Aveda Spa at the Palms Hotel? Most likely not. I purchase so many products from Aveda, that I can redeem points for a certificate issued for that specific salon, but I rather not because its not worth the aggrevation. The staff (excluding Management) need to be trained on what an Aveda Pure Privledge member is.

    27/10/13 | Link | Rating: 3.0
    66. Lauren L.
    I stayed here over Easter weekend. I think I was expecting a different vibe but it was nice.The hotel has some amazing ocean views and the pool and beach area are gorgeous. But..so are the neighboring hotels.

    I was unimpressed with my room as well as the raggedy 2 elevators located on the lobby that you had to wait several minutes to get on. The staff was very pleasant and helpful and resolved a jacked up situation where they charged me for EVERYTHING in the mini-fridge and bar (even though I didn't touch any of it).

    The spa is lovely and the money is worth it to splurge for a lovely poolside massage.

    My recommendation would be to skip staying at the hotel and visit for the spa and awesome brunch they serve on Sunday's. You can stay at a nicer hotel for the same price or lower price and have the same lovely views.

    04/04/13 | Link | Rating: 3.0
    67. Nina M.
    Really nice hotel, really pretty and clean. Great service! I was there the last weekend, really enjoined the hotel and the service. My only problem was the location, lil far from the main streets. But great place, really nigh quality m, loved it!

    12/11/13 | Link | Rating: 4.0
    68. Jose P.
    This place is GREAT!!!! My wife and I got married at The Palms in 2012. The service was impeccable. If you want an amazing wedding go see Michelle C. She was super helpful and very friendly.

    The palms is currently undergoing some construction. It can get annoying to hear and see the construction but this hotel and spa is totally worth every cent.

    We recently stayed there and loved it so much we plan to go back very soon.

    22/06/13 | Link | Rating: 5.0
    69. Alessio M.
    Great hotel with decent room rates considering pricey area. Super clean hotel and rooms with nice workers. Front desk worker Mario was very nice and super helpful with a few things. Pool and beach area also clean. The lady bartender in pool bar hut also was also great (forgot her name, sorry. Had 'puerto rico' under her name on nametag).

    Only little negative is lack of restaurants close by.  Hotel restaurant essencia is expensive, so we didnt eat there.

    Also a little far from miami attractions. Main strip on south beach and lincoln road mall (area hotspots) are a 25 min walk or $8-10 taxi ride each way. Something to consider if you want to always be in middle of action. Otherwise this is a great hotel!

    16/07/13 | Link | Rating: 4.0
    70. Paul F.
    This hotel is an oasis of calm in the fascinating maelstrom that Miami South Beach is. Not flashy but very nice. Not too big, so not overrun with people. Staff - mainly european - really nice. Indoor/Outdoor bar (they even have happy hour!), nice pool and easy access to the Ocean.
    Not really part of the "scene" but I would stay there again. If it's peace and quiet you are seeking,  recommend it.

    19/04/13 | Link | Rating: 4.0
    71. John S.
    Came in to town for seven days with a few guys for the Miami boat show. Hotel was within walking distance to the in-water show. Hotel clerical, housekeeping and valet staff were fantastic but the majority of the bar and restaurant staff were unresponsive, inattentive, slow, basically not what you would expect for a Hotel of this magnitude.  It seems they include the gratuity in the amount of 18% to your bill no matter how small or the number of people in the party....basically no need for them to perform as they get their 18% gratuity no matter what!! If you want to hang in your hotel for refreshments, best to pick another hotel.

    18/02/14 | Link | Rating: 2.0
    72. Frankie B.
    Hotel staff all the time were awesome! The property was excellent ! The staff at the bar ,restaurant and tiki bar were just not very nice or motivated ! Very expensive for those services and products and did not deserve the 18 percent gratuity the demanded and mandatory!

    18/02/14 | Link | Rating: 1.0
    73. Ryan E.
    I went here for a wedding, and boy was this hotel great!

    It was way too freaking hot and humid, but I can't blame the hotel for that, no matter how mad I got at the hotel wedding planner and the rabbi for making me stand out in the damn sun for a 45 minute ceremony. We should be glad that our yarmulkes helped ensure only half of our bald heads got sunburned instead of the whole things.

    The place is kept very clean and cool at all times. The staff are great. I snuck in a bottle of tequila during the rehearsal dinner and even though I was using ninja-like smoothness, I still got caught by the manager. He didn't even get mad and just politely said to lose the bottle. This is the first time I never got kicked out of a place for getting caught, and boy have I gotten caught before. If I had a nickel for every time I got caught I'd have like three nickels. Of course I didn't listen to him and kept the bottle, but also forgot that I had a lime but no knife. I went to the bar and the bartender didn't even give me a weird look when I asked him to cut it. Bada bing I was the smoothest person in South Beach that night.

    Then I busted out my cigars and we lit them up, and despite the complaints from all the people less cool than us, the hotel manager and Pitbull came to my aid and said that nobody insults true ballers in South Beach. Ok that didn't really happen but we were nicely asked to move to the pool area away from everyone else which we didn't have a problem doing. Que no pare la fiesta!

    The place has an awesome bar right by the pools, and one of the groomsmen said the pina coladas were great. I kicked him in the nads for drinking pina coladas. But then I tried a sip of my wife's and it was great. Then I apologized for kicking him in the nads.

    You can walk right to the beach as the hotel is adjacent to the boardwalk. Plus there is one of those cool little feet washing thingies that gets the sand and salt water off your feet before putting your flip flops back on. Plus they have Macaws. How cool is that?

    Heavy construction next door. But I work in construction and love it. When tanning I get to look at my hot wife in a bikini on one side and tower cranes on the other. Life can't get this good.

    The place is also just a few blocks above the main part of South Beach where traffic gets really bad. That way my wife and I can be the left-coast hippies that we are and get bikes and laugh at the people sitting in cabs hardly moving at all.

    And don't get me started about the spa bathrooms. My poor wife is going to be pretty traumatized at how critical I will be with my newly aquired standards of experiencing amazingly cool bathrooms. But instead of keeping it compulsively clean with key-code lockers and shorts dryers, she will probably turn it around on me and turn it into a honey-do list of things to improve the bathroom. But it will be a part of my scheme to begin with as I want to spend the money on it in the first place, bwahaha!

    All in all it's a great hotel that you can stay at all day and have a great time. All the fun stuff in South Beach is a cheap cab ride or a nice bike ride away. I highly recommend it.

    26/03/13 | Link | Rating: 5.0
    74. Michele M.
    Checked in yesterday afternoon.  From the moment I stepped onto the property, I felt like I was a super star.  The staff are all incredibly attentive and kind.  I live in California where men do not believe in chivalry anymore so having men opening doors for me and looking out for me is a luxury I am relishing.  The front desk guys were wonderful and chatted me up about the basketball game and recent Championship of the Heat but both told me were Laker fans, as am I so we have that in common.  The gentleman helping me asked if it was my first time and I said yes so he kindly provided a map of all I should see while here and took the time to mark it up for me which is incredibly fantastic because I am geographically challenged.  The gentleman who brought my luggage up to my room remembered me by name and asked how my trip was going.

    The room is very nice and comfortable.  I have to admit the bathroom with its flushing system is a little different but if it saves water and contributes to being green, I am all for it.  The only letdown is there is no fridge and to have one in your room is an additional $10.00 per day.  I have resolved the need for one with the ice bucket and sticking beer in there.  I like to have a beer when getting ready to go out at night and this way they are ice cold when its time to drink it.  

    There is free internet service which is also excellent because I am here on business and have a need to check emails at the end of each day.  

    There is a beautiful pool with many chairs to serve all guests and it is open 24/7.  I plan to take a swim at some point but we will see when I am able to squeeze it in.  Just behind the pool, there is a metal gate that opens up to the beach.  There are gorgeous turquoise blue chairs and umbrellas.  I chose one and got comfy, reading my book and listening to my ipod.  When it became too hot, I walked to the water and cooled off.  The beach is absolutely beautiful.  There are servers who come around and bring you a menu so you can eat, drink and be merry right on the beach without having to move a muscle.  The only piece missing is the gorgeous male entourage with the enormous leaves to fan you and feed you grapes.  BUT they do have a very nice looking server who came around and gave us free grapes as a nice refreshing snack so just need to work on the leaves and fanning portion.  

    I plan to spend more time on the beach tomorrow and relax as much as I can before I have to get back to work.  

    All in all, I would definitely return to this hotel when visiting Miami beach and highly recommend it to anyone coming to Miami beach.

    22/06/13 | Link | Rating: 4.0
    75. Jacky G.
    Can't talk about the rooms as I didn't stay here, but for $20 a person you get a day pass for use of ALL facilities in the hotel. The hotel and spa are both small but very nice and the service was excellent. At the Aveda spa I only had a pedicure done but it was done well and the tech was very sweet. The pool area is small but this hotel doesn't seem to be the type that gets too crowded, so for our purpose it was fine on the day we went. The bar and restaurant by the pool had really good vegetable paninis and good drinks for reasonable prices.
    For those of us that love going to the beach and go often, but want the perks of being at a hotel, this is a safe choice for a day "staycation". We'll be back, for sure.
    Note: There's construction next door so, for now, it might be a bit loud.

    20/05/13 | Link | Rating: 4.0
    76. Edward P.
    The arrogance of the staff in this hotel is unbelievable. I travel A LOT and have never experienced such shoddy customer service. It's a sad day when a hotel won't even bother trying to accommodate a guest's request for room service. This hotel is like a high maintenance girlfriend who may look pretty in the photos but has a stuck-up personality so offensive it leaves a permanently bad taste in your mouth. I'm sorry Palms Hotel, but you're just NOT as awesome as you think you are.

    25/04/14 | Link | Rating: 1.0
    77. Christopher R.
    Beautiful space and GREAT service. We reserved an ocean view room and when we arrived the view was of the street, a thicket if Palm trees and just the barest sliver of the ocean. We worked with Alex at the front desk and he moved us to a much better room later the same day.

    18/03/14 | Link | Rating: 4.0
    78. Alison M.
    I just got married at The Palms Hotel and I am so happy that I chose to have my wedding there as it was the most perfect day. The staff works tirelessly and really has weddings down to science (there were 7 held my wedding weekend). I love how they have so many different venues available to really customize your wedding. My coordinator was fabulous and was worth her weight in gold. She dealt with difficult vendors and intervened with difficult guests ensuring that everything was perfect. I really can't thank her enough.

    As for the hotel, it's a beautiful, lush oasis far enough from the hub-bub of South Beach so that you get some peace on the beach,  but close enough to enjoy with an $5- 10 cab ride. We had many guests staying at the hotel and I think they enjoyed. I absolutely loved the ocean front room we stayed in, but here are some pluses and minuses on the hotel. The beach and pool are super relaxing and beautiful. The rooms are very clean, but they are on the small side and there are no balconies. Some rooms have weird layouts with split bathrooms. The hotel's restaurant is crazy expensive. However the food is amazing and is pretty much all organic (the restaurant provides all wedding food as well).

    10/11/12 | Link | Rating: 5.0
    79. Seneca W.
    If youre looking for a hotel that is peaceful, has wonderful amenities (large heated pool, private cabanas, hammocks, large beach area, spa, gym) conducive for relaxing, very friendly service all around yet is close enough to the main bustling part of south beach, then this the Palms is recommended.

    The most noticeable asset was that staff was very friendly (from the front desk, dining, bar, spa, pool/beach attendees and housekeeping).  The hotel has one of the nicest beach fronts (it's large with a lot of sand; you'll notice that other hotels have much smaller beach areas and the sand is flat and hard).  It's probably a 15 min walk to where south beach starts getting busy or loud.  Hotel was clean.  Also, the big bus Miami tour bus stops right next door so you can start your tour conveniently.  

    The outdoor amenity is so nice and so is the beach which is great bc you can choose either to lounge in.  

    The only negative which took away from a five star rating is after a shower in the room, the bathroom gets a slight funky sour smell.   It goes away after a while but it is def noticeable.  Also, the bathroom door doesn't drain properly.  There's no bottom door gutter so water leaks onto the floor outside the shower.  But maybe this problem was just my room.

    Got an ocean view room - view was beautiful (clearly see the sun and moon rise).

    Recommended.

    21/01/14 | Link | Rating: 4.0
    80. Luis D.
    I came here for a wedding and I can attest that this is a great location for an outdoor wedding. The outside gazebo is beautiful! The staff works hard to make sure everything goes off without a hitch. The bathrooms are very clean and well lit which is great when you are a little drunk from open bar. No ones wants to slip in their suit....

    The rooms are nice and very modern. The beds are super comfy and big. The only weird/ strange part of the rooms is the toilet. The toilet in my friends room had a sink on top. I know the water is coming from a different location, but mixing a toilet and sink are a BAD IDEA. I dont want to wonder where that water comes from.

    The valet is sooo expensive as well. I mean he just parks your car that is it. For the price I expect him to wash it bare handed with unicorn hair.

    30/11/12 | Link | Rating: 4.0
    81. Maria B.
    Pull up in my rental car and the valet parker starts talking to me in Spanish. I'm bilingual but he wasn't Latino.. why assume that I speak Spanish and struggle to talk Spanish when you're not fluent? So I gave him a look and said, "Can you explain it in English?" Then he rolls his eyes and explains it in English. $30 per day/night and I can come in and out, as I please. Definitely worth it.

    My room was clean, modern, and the hotel was much nicer than the other two that I had last stayed at, in Miami Beach. It wasn't a party spot. It was good for family. They did have a tiki bar outside but it wasn't something that draws in the party people. It's just a place to get drinks while lounging by the pool.

    I love the beachfront hotel. Just leave everything in the room, grab one of their towels and set up in one of their beach chairs and umbrella. You don't have to carry anything with you. It's SO MUCH BETTER than carrying bags with all your beach stuff. The bathrooms are convenient and very clean. Not like a typical pool or beach bathroom. I checked out the cheaper beach front hotels and I was so glad that I didn't go cheap! You get what you pay for!

    They call it a private beach... it's between a few large rocks so it's not the best place to swim.. not bad BUT just on the other side of the rocks, it's perfect! I'm so in love with the Miami Beach water. Peaceful, warm, relaxing and I can see the floor. Trust me.. you need to look where you step and look out for shadows. Crabs, sting rays, sharks, large fish, etc. Keeps it exciting.

    Pros: Nice shower with a huge shower head and good water flow. Blow dryer, bathrobes, slippers, iron, Aveda products, Godiva chocolates on the bed, Keurig coffee and tea, cable TV and a very comfy bed.

    Cons: I didn't like all the taxes, daily hotel fees, expensive water bottles in the room, or the fridge that we can't use. I would have loved a fridge and a microwave..but oh well. Not really close enough  for walking to the main party spots on Collins.

    Anyway, we really enjoyed our stay here. Oh wait.. I forgot to mention there is construction going on next door. It totally kills the relaxing vibe by the pool!! It looks like it maybe under construction for awhile.

    17/06/13 | Link | Rating: 4.0
    82. CT T.
    Beautiful hotel! While it's probably not as nice as Fontaine Bleu, it's pretty nice. I really like the outdoor pool area, and the road that leads to the beach. You can use their umbrellas and their seats on the beach and order yummy drinks from there.

    The bloody mary is delish here!

    I have no complaints about this place, other than it's a bit far from the famous shopping area on Lincoln, and there's not much to do around the hotel.

    Even though there was a coffee machine inside the room (a krups!) I walked about a mile in the humidity to get some Starbuck's... which is located inside the Eden Roc hotel near Fontaine Bleu. Unfortunately, it's the closest Starbucks.

    My sister and I rented those city bikes ($10 and change for 2 hours), which is located just around the corner from the hotel and rode down to the shopping area. It's only about 2 miles away, and it took us less than 15 minutes to get there.

    The staff was really nice, and overall, it was an excellent hotel and I would love to go back. I was just there this past week, which apparently is the low season. The pool area was pretty empty and South Beach overall seemed pretty quiet. I could see how this place could get packed and super busy during the high season.

    Don't forget about the $14 daily hotel fee!

    Wish I was back on the beach...

    25/08/13 | Link | Rating: 5.0
    83. Gian M.
    Stayed here for 2 nights. The rooms are too small! The food is terrible and overly priced. They also charge 6.95 dollars for a bottle of water. The beach is nice and the service is good. Overall an average hotel.

    29/06/14 | Link | Rating: 3.0
    84. Joyce C.
    I stayed here on a business trip last April.  April is probably one of the best times to come to Miami.  

    Maybe it's because I look extremely out of place, and had that deer in the headlights look on my face from waking up super early for my flight, but the guy at the front desk upgraded me to a top floor ocean facing room.  

    The room was AMAZING.  The weather was high 70s-mid 80s.  I woke up early every morning of my stay to watch the sunrise.  Here in the west coast, we don't get to watch sunrises.  Over there, in the 80 degree breeze, I woke up at the crack of dawn to lay out on the balcony just to enjoy the view.  

    The hotel had a pathway that led to the beach.  It offers a nice restaurant, bar and of course, a tiki bar outside.

    if I remember correctly, they put chocolates on your pillow - cause I ran into the cleaning lady outside my room one day and she gave me extra chocolates!

    22/02/12 | Link | Rating: 5.0
    85. Barry G.
    For a  so called discounted rate of $400 per night, I expect more.

    We travelled here for a wedding. It started off bad when I  made the reservation months in advance  and asked about a discount rate for people attending the wedding. They had a two tiered system. The first 10 rooms are at  a lower price then the rest of the reserved rooms. I missed the cutoff for the lower price.
    The rooms  are small. The hallway in the room is not wide enough for two normal size  people to pass.
    The bathroom is a joke. I swear my wife and I are normal size. The toilet is 6 inches from the wall. You have to sit side saddle. The water for the shower was not hot enough the last day we stayed. No bathtub.

    The gym is as big as the bathroom. Old equipment that did not all work.

    Food at the wedding was sub standard. I would not recommend this place.

    06/03/13 | Link | Rating: 2.0
    86. Michelle S.
    Nice location but my assumption is it's quite pricey considering we went for an event and still wound up spending 17$ for valet (which I hear is 34$) and drinks seemed to be 7$ (for beer)-$15.  I would rather host an event elsewhere for these rates!  The hors d'oeuvres were tasty and plentiful.

    11/06/14 | Link | Rating: 3.0
    87. Lily A.
    This hotel has superb staff who are dedicated to make your stay memorable. The concierge staff are very professional. They have great follow through. Karina's dedication to making the stay special is of special mention.

    25/01/15 | Link | Rating: 5.0
    88. Lindsey H.
    From the start I was so pleased with the staff and service. Tavi helped me with my reservation, helped me find the best rate and deal for my stay and was super helpful and not salesman-y at all. We arrived in the evening and luggage was taken from the car and quickly delivered to our room. Check in was easy. Turndown and housekeeping was super kind and attentive. The staff is amazing. The room and bed was clean and comfortable. The toilet being away from the rest of the bathroom was odd. The hotel doesn't have a jacuzzi which was a bummer, but all in all I'd stay again.

    08/02/14 | Link | Rating: 4.0
    89. Luis M.
    I loved this place, the staff was awesome and the people were really friendly and helpful. The hotel ambient is chill and relaxing with a bit of South Beach flare. Would recommend to all interested in visiting Miami. Visited during the world cup and the bar by the pool had all of the games playing. The decor is really nice and the water at the beach is crystal clear and warm. The Beds are ridiculously comfortable to the point that one does not wish to get up in the morning. And the whole place just smells amazing! Pool stays open 24 hours which is really nice as not many hotels do this (at least from my experience traveling). Had a great ocean view, which made my stay even the more pleasant. This is definitively a place to look forward to visiting. Just wanted to say thanks to the people at this Hotel!

    09/07/14 | Link | Rating: 5.0
    90. Daniel M.
    I loved this hotel and I think it was much better than the Fonainebleau. The place is very relaxed, warm and beautiful. Great rooms with excellent style!

    I also recommend the spa the massage therapists really know what they are doing and are highly trained.

    11/03/14 | Link | Rating: 5.0
    91. Carolina T.
    This review is only for the spa as I wasn't a guest at the hotel! Loved it! The whole experience was great, professional and really relaxing. I got a relaxing 50 minute massage and it was worth every penny. They ask you to get there 20 mins before your appointment. Do it! They have (albeit small) relaxation room that has water, coffee, fruit and a steam for you to take advantage of before your treatment. I wish I had had a few more minutes in there as I did get there a little late. My masseuse came to find me in the relaxation room. She was very nice and professional. She gave me probably the best massage I've ever had. Perfect!! Highly recommend the spa- definitely worth the splurge :)

    08/11/14 | Link | Rating: 5.0
    92. Kelly K.
    The hotel and location are very beautiful.

    The service was very hit or miss.  I was very appreciative when we checked in early in the morning that they were able to find a room ready for us and accommodate our request for a bigger room.  However the lady at the front desk did not mention that breakfast was included for the adults (we knew the children were free).  She also did not mention the $25 dinner credit that was include with our room.  We didn't find out both of those details until the next day after I had skipped breakfast.

    My biggest problem was with the concierge.  One seemed to be very aloof and didn't seem to really want to help me.  When I came back from a tour that they set up in tears, the concierge didn't seem interested in helping.  I trusted that they would provide me and my family with good information and send me on a safe tour.  WRONG!  If you want to go to Jungle Island take a taxi and go yourself!  The tour company they work with is unsafe and horrible.

    When we checked out I specifically asked the Bellman to get us a van taxis.  I asked twice, once when they were suppose to call for the taxis and when the bell took our luggage.  Once we were done checking out we saw the bellman and a taxi driver squishing our luggage into a regular car sized taxi.  We specifically asked for a van taxi, but no one seem interested in helping with that request.  Very frustrating!

    The pool wait staff wasn't very nice.  I had to go to them.  They would help other people, but never once asked if I needed anything.

    The pool was too warm!

    28/04/14 | Link | Rating: 3.0
    93. Rick S.
    This place is okay, the beds are a bit "high" meaning elevated, so you almost feel you need a step ladder.

    The single room 2 beds is a small room as is the bathroom and shower, so not a lot of "living" or "lounging" space, but it's a safe, comfortable, clean place to sleep.

    The outside area is nice with the pool, and boardwalk access to the sand water and ocean front beach area.

    Be aware, if you book this room through a travel service, and pay in advance, they'll ask you for a credit card for incidentals, and one will be their "resort fee" of $14, regardless of what you use, since I traveled for business and didn't use anything other than the bed to sleep in, yet was charged the $14 per day.  That's the trend with most hotels now, to provide the illusion of a lower rate, a la carte, then upsell mandatory fees for services whether you use them or not, like the gym, in-room outbound calls, Wi-Fi (and some charge on top of the fee for this too), just as the airlines are now charging for checking in baggage and food.  It's a shame to leave such a deceptive impression rather than being forthright with a flat "all in" fee with no hidden charges.

    It's on "hotel row" on Collins Ave, so if you're visiting South Beach, feel free to price shop, and I'm sure you'll find a spectrum of pricing.  If price is no object, and you don't stay in the room much if any of the time and go out on the town or like the pool or beach, then this could be the hotel for you.

    28/02/13 | Link | Rating: 3.0
    94. Sabrina G.
    We stayed here for a long weekend and checked in early morning maybe 4am and when we got to our room that supposively was saved for us it wasn't even clean, bed wasn't made... Anything. So we had to take our luggage back downstairs and wait for the one staff member to give us a new room. The beach for our hotel was nice, quiet compared to rest of beach. During the day nearly everyday the restaurant and patio area was being used for an event or even a wedding and you have to almost walk through the event area to get to pool or beach. It's a 4 compared to some of the hotels farther south on beach but this hotel is better for families with kids or anyone over the party all night long age.

    15/10/13 | Link | Rating: 4.0
    95. Erin M.
    I just stayed here for 4 night with my boyfriend. This was one of the nicest hotels I have ever stayed in.

    The front desk was very helpful. We arrived several hours before check in, however our room was already ready and they let us in.  When we were leaving, they held our bags for us all day after check out until we left for the airport.

    The place is beautifully maintained.  They fumigate twice per month (its only required once per month) so you don't need to worry about running into Florida's creepy crawlies.  Every person there was extremely friendly and helpful. The restaurant was amazing (but very expensive).  The beach and pool were both stunning.

    I would 100% stay here again on my next trip to Florida.

    12/08/14 | Link | Rating: 5.0
    96. Jenna D.
    The problem isn't with the hotel it is with the front desk staff! Awful from the minute I walked in the door. I had a few issues with my bill the the front desk girl couldn't help so I asked for the manager, no where to be found as a matter of fact the manager wasn't there the whole weekend!! Tried to check in early they charged over $100 extra I've never heard of that!! There check in is late as is at 4pm. The front desk girl said the maids have to stop what they are doing and clean the room but funny this as soon as I paid the $100 my room was already ready!!Valet was slow and never there when I pulled up I also saw the valet hit another car and did nothing about it!!! I would not recommend this hotel to anyone unless you like horrible service. Get your act together girls!!

    21/10/14 | Link | Rating: 1.0
    97. Igor R.
    The absolute worst valet service I have ever had. Otherwise hotel is ok, but waiting for an hour for your car really does not improve the experience.

    26/01/15 | Link | Rating: 2.0
    98. Monika S.
    Overall a great stay. A little further out from Ocean Dr but good to get away from the madness and overpriced everything! Forced us to either walk along the beach or rent Citi bikes which was a good way to take in the scenery and soak up some sun. Uber worked well in the vicinity and depending on time of day could be really cheap or really expensive to either get to Ocean Dr or Lincoln Rd. Staff at hotel was very friendly and appreciated the nightly turn down with a clean bathroom (after getting half of it wet from a shower) and fresh towels. Lunch by the pool was reasonably priced and service was good.

    18/03/15 | Link | Rating: 4.0
    99. Nathan Q.
    I just finished a week long stay at the Palms, and it was a great experience! Some things are out of your control when you travel for work such as your room and floor, but what stood out the most to me was the customer service that I received. Every employee was smiling and made sure you were satisfied. It is the little things that count, and some of what the employees did to make my stay enjoyable write what pushed this hotel over the top. It is a bit pricey, but the view is gorgeous, the rooms are nice, and it is easy to lose a day down at the pool.

    10/02/15 | Link | Rating: 5.0
    100. Shelley W.
    I live in Miami Beach part of the year and my very picky mom loves to stay at the Palms when she comes to visit! She was staying at the over-priced SLS hotel (to try something new) and moved mid-trip "back to the place I can count on." She loves the attentive lobby and housekeeping staff, the coffee shop's continental breakfast, and her room is large for the price. The pool area is inviting and private, the beach chairs are plentiful, and there are the parrots. There is something Old School and sophisticated about The Palms compared to the other nearby hotels that are trying so hard to be edgy and cool that they forget what real service is all about. The only reason I didn't give it 5 stars is because the location is near construction and getting around those blocks can be a challenge.

    01/02/15 | Link | Rating: 4.0
    101. Juliet L.
    Got an oceanfront room! Very good service just on check in day! The lady in the registration desk "MariaNita" (forgive me if I misspell your name ) was very nice & sweet.

    10/03/15 | Link | Rating: 5.0
    102. ben s.
    The room was okay. The problem with this hotel is the staff. They are incompetent and mildly retarded. I had numerous issues with the bill but the manager Freitz is never there!!! I was there for 4 days and asked for him each day and we was not around. Looks like he's the one on vacation. They make you pay an extra $100 to check in early and there check in is at 4pm. What hotel do you know that does this? I recommend Eden Roc.

    DO NOT STAY HERE!

    20/10/14 | Link | Rating: 1.0
    103. Elizabeth L.
    Stayed here for spring break and had a wonderful time. The staff were very helpful especially Ramiro and his staff. I have stayed in any hotels when traveling to Miami but I think I have found my new home away from home. Thank you!

    30/03/15 | Link | Rating: 5.0
    104. Andres A.
    CAREFUL!

    We had four problems with this hotel.

    1. Check in time is already considered late as it is 04:00 PM, we arrived 4:30 PM and the room was not ready..

    2. Be very careful with false advertisement.  My wife and I had a baby a few months and we needed some alone time. We booked a "Superior Ocean Front Room" and what we received was a room with a huge palm tree on our window.  I called the front desk and all they said there is nothing we can do, we are sold out.
    My issue is if I pay for a superior ocean front room, I want an ocean front room, not a palm tree view which you can't even see the ocean if you tried.

    3. When we arrived to the beach there were 4 employees sitting around, none of which were willing to help with the chairs.  Seems they were the ones on vacation.

    4. Front desk clerks have an unfriendly attitude and not caring when you have a problem.

    Only good thing in the hotel is the spa..

    When you pay for a service, you expect to get what you pay for, otherwise it feels as you are taking advantage of.

    I sincerely recommend when traveling to Miami Beach, don't stay in this hotel, don't waste your money and save yourself the aggravation and disappointment.

    18/10/14 | Link | Rating: 1.0
    105. Mary M.
    DO NOT STAY HERE. Currently staying at the Palms. There are numerous problems with our stay.
    The door to our room does not work. Every time we enter we have to wait for an employee to open it. We are not able to access the room for which we have paid a significant amount. We spoke to the front desk four times, had two different engineers come up and then leave without fixing it, and received four sets of new keys, none of which work.

    The elevators to not work. They were broken between 5PM - 12AM and then sent us to the wrong floor this evening.

    I will not recommend this hotel. Do not stay here.

    I would give the hotel zero stars if I could.

    EDIT: They gave us a new room the following afternoon. The manager Daniel at the front desk provided good service. Keeping the same rating due to otherwise poor experience.

    13/11/14 | Link | Rating: 1.0
    106. Brittany J.
    This is my favorite place to grab a drink on Sunday afternoons.  The tiki hut and pool area makes you feel like you're on vacation in a faraway island in the Carribbean.  The staff is really friendly too, and the drinks are delish!

    18/03/15 | Link | Rating: 5.0
    107. Whitney J.
    Stayed at The Palms a couple weeks ago for 4 days. It was incredible!  The front desk were so friendly. We arrived at 10AM and so they have a "$50" charge if you'd like to check in early (before 4PM), so for us that was an amazing deal! Otherwise they will hold your bags and you can use the pool/beach area. We were also upgraded complimentary to a corner suite city-view room. So awesome!
    The two parrots, Sunshine and Chance, were also a favorite stop on the way to the beach- the employees will periodically feed them a cherry or strawberry, and the parrots will tell you Hello or Goodbye as you walk by. :)
    The hotel restaurant was also amazing. I recommend the Thai Lemongrass soup for a starter. All the spices/some of the veggies are made at the Hotel's garden. They also believe in working with local farmers to receive fresh, local produce and meat.

    23/03/15 | Link | Rating: 5.0
    108. Angela H.
    Palms Miami beach 3.5 rating
    Resort fee $19 valet $35
    Resort fee includes wifi, beach access with free lounge chairs and umbrellas
    Large pool with plenty of seating
    Beach bar, pool bar (close at 6pm)

    On site restaurant with cool looking bento boxes (choose 3 options for $22). I didn't eat here though. They also have a mini store with baked goods/coffee. An aveda spa is also on site but prices are double/triple the average amount.

    I had a king bed, beach view and no balcony or micro/fridge for base price $220. The downfall was the room was small and the bathroom set up was a little bizarre but still worth the price. The view was amazing though. You can lay in bed and see the ocean with the shades of light blue to dark blue. Check the weather when you go, I would reconsider a hotel with larger rooms because the major reason to come here is the beach and pool access. Excellent self accommodations (aveda soaps, free robe/slippers, Keurig coffee machine, housekeeping gives out Godiva chocolates).

    In the am, someone was banging (construction) at 9/10 am, which actually doesn't annoy me since most hotel chains have that issue but this was in the hotel and why so early?! Eh, hopefully they fixed something and it won't happen if I come here again.

    Returnable? Yes if great weather and I use the beach access; no if I'm stuck indoors.

    01/11/14 | Link | Rating: 3.0
    109. Elisabet R.
    Sadly, the bellmen were the only competent people in the hotel. Everyone else was quite rude and unwelcoming. The food for room service and at the pool bar were over-priced and not very good at all. The only decent meal we ate was at the beach when we ordered a Palms burger with fries. The hotel itself was nice, although at night, there was vomit in the elevator and it took multiple calls to get it cleaned so that we could actually use it. The beach is undoubtedly beautiful, but that's a given in Miami. The pool was ok, though much of the property becomes covered with shade early in the afternoon.

    Ultimately, the hotel/spa was not worth the price. There was a $19 daily hotel fee, which when questioned about, was to account for wi-fi, pool chairs and towels. Mind you, in order to get a towel, you had to leave your key and was only offered one. Likewise, the internet was barely ever working properly.

    The overall experience was quite disappointing, sorry to say.

    02/11/14 | Link | Rating: 2.0
    110. Debbie Z.
    Talk about top notch!  The Palms Hotel and Spa is in South Beach and very very exquisite!  From the time you get out of the cab and go into the hotel and get your card keys for your room is all a positive experience! Very clean and had beautiful art work throughout.  

    Outside near the pool is a tiki bar and there are two exotic birds near there that are just too funny.  You ask them a question and they'll say "no" or "noway". I enjoyed this hotel so much more than the 7 day cruise that I was on.  Glad I extended my vacation two additional nights and experienced this place.  Quite pricey - I am thinking that It was close to $400 a night, but there were 4 of us, so it was about $200 each!  That is the way to go.  Don't get me wrong, South Beach is very pricey, but oh so much fun!  Would I go back, absolutely!

    07/04/14 | Link | Rating: 5.0
    111. Andrew G.
    This is just a review about our check in process.

    Checked in 1030am (this morning, paid $50 extra to do so). Got to the room and my wife (only will stay in a clean sanitary room) instantly noticed hair around the toilet. We went downstairs and asked the same person who checked us in to please have the room cleaned again. 4 hours later returned to the room, nothing changed. Then spoke to hotel manager who assured me the room would be cleaned.

    Sure enough returned to the room 2 hours later to find the hair around the toilet gone, but hair all over the walls of the shower, on the iHome, and on the sheets. Had to actually ask for my $50 early check in fee back.

    The head of housekeeping just came and wiped down the walls...no chemical used that we saw. Super nice lady though.

    Being someone who works in the hospitality business, I know how much a Yelp review could hurt, but this hotel did the absolute bare minimum to get our room ready. No rushing to be ready for a wedding.

    Bottom line is this is a nice hotel but they need to get their act together when it comes to living up to their 4 star reputation

    17/04/15 | Link | Rating: 2.0
    112. Gaby P.
    This review is just for the wedding reception area. The venue is cute.

    Large enough for 150 person wedding but still feel like an intimate affair. I loved the white shutter wall, and the mirrors.

    The ability to have the wedding under the veranda since the weather didn't cooperate still looked great.

    The staff is friendly, and the food overall was yummy.
    A good beach wedding venue.

    24/10/14 | Link | Rating: 4.0
    113. Kimberly L.
    Stayed here for one night and was very pleased with the room,  the service and the breakfast buffet!   The only down side I would say is the fact that its not really walking distance to ocean drive or any restaurants or shops.  

    Being from New York,  I walked all the way down Collins to Lincoln in order to see more shops and restaurants.   It was definitely a bit far but doable.

    The grounds and hotel were very pretty.   It would make a great wedding venue.  

    I was very happy with the breakfast buffet option.   Tons of yummy choices: yogurt, eggs, bacon, sausage, frittata,  breads, omlet station and of course waffles and French Toast.   Everything was great and the view from the veranda was picture prefect.

    22/06/14 | Link | Rating: 4.0
    114. Sam G.
    Good experience good food great drinks, even better service. The lobby was designed beautifully with paintings of all the stars that had visited . Fresh fruit was out daily and everything was top notch. The service is the tiki bar was amazing. The Paraguay bartender was the best. Super friendly and great drinks.Only bad part was the rain.

    29/04/15 | Link | Rating: 5.0
    115. Kathy G.
    Beatiful lobby area with great pool sitying and beach spot just a few feet away.amazing foid and great breakfast buffet.goid pricing and great staff

    29/04/15 | Link | Rating: 5.0
    116. Jennifer P.
    My boyfriend and I stayed at this hotel (The Palms) for our 1st year anniversary and the experience was beyond amazing! Great staff and great ambiance! The tiki bar was our favorite spot and the appearance was freshly manicured. Will return!

    17/05/15 | Link | Rating: 5.0
    117. Anneila R.
    I stayed here in July and had a ball! Staff was very accommodating and catered to our every need. We even got complimentary champagne sent to our room on the first night. It's on the far end of SoBe which is nice if you're there for some R&R (like us!), if you want to be in the midst of the nightlife you may want to stay somewhere else.

    Grounds: Super clean, the pool was immaculate as was the beach. Convenient bar locations and not to mention the beautiful gardens and pretty parrots who greeted us each morning.
    Room: Spotless. Everything was clean and up to date. They provide Aveda toiletries which were amazing. The rainfall shower head was amazing!

    I would certainly stay here again!

    25/11/14 | Link | Rating: 4.0
    118. Ksenia S.
    The review is for the spa. I like palms spa and come every time I am in Miami. The review is mixed because the service varied significantly depending on a treatment. I had my hair done with Sara today. She was beyond amazing, and I wish I could have her as my regular stylist - too bad she is not in NYC. Color, cut, styling -- simply perfect. Loved it! Totally 5 stars!
    I had my facials with Jessica before and she was awesome.
    Mani, pedi and waxing were a disaster though. All done by Juli I think.
    So, lets start from waxing: I was in a great mood after my better than perfect haircut on my "half day" spa time. On the way to the room I asked her about tinting. She told me - I don't do it, though it is on the menu of services and I have seen it done twice in the salon on the same day. She never offered that someone else does it and I simply let it rest. We came to the room and from the first application of wax she got my hair in the wax. Totally not cool. Ok, fine I said, forget it. She did my eyebrows, I did not get a good look while in the salon because the lights were dimmed. When I came home that night - turned out half of my right brow was missing. She was "cleaning" my eyebrows on top (not sure why) and it seems to take out most of the hair. Totally upset about it as my birthday is coming up in a week and I feel naked without my eyebrows.
    My mani and pedi were simply bad. She struggled with mani for an hour and did not put the polish accurately and literally had to re-do every nail. The reason why I don't do mani myself is because I can't put polish on totally straight, but the way she did it reminded me of a high school sleepover with the girls - the nails were "ad-hoc", the shape was not consistent and the polish was not straight. She did hurt me with a brush couple of times when doing pedi. Not a big deal, but all together just not really professional. She was very nice and polite but her technique was not there. Maybe she was not having a good day but I am not sure why I have to miss half of my eyebrow for that reason.
    Still have to say that loved all of the Aveda products and atmosphere. Will come back but will be very selective what to do and with whom.

    05/01/15 | Link | Rating: 3.0
    119. Trevor S.
    Stayed during March weekend.  Hotel staff is incompetent.  Takes 5,6 times of requesting things to get them accomplished.  Food on site was meh, and over priced for what it was.  Drinks were made by rookies.

    House keeping was awesome.  

    No one on site has had any hospitality training or bartending experience.  Shoot yourself in face before staying here, or your vacation will become a constant tug-o-war about valet parking and accounting.

    13/04/15 | Link | Rating: 1.0
    120. Celeste M.
    Away from all the hustle of crowds but surrounded by construction in the area. Valet parking is a must. Staff is friendly and accommodating. The grounds are beautiful. There is a private entry to the beach. A heated pool with plenty of lounging areas and bars.
    If you need to have a refrigerator in your room please contact the front desk.. The rooms do not include one.
    The rooms are pricey but very comfortable. I will be checking area hotels in the future

    25/02/15 | Link | Rating: 4.0