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Aloft Miami - Brickell in Miami, FL

Aloft Miami - Brickell in Miami, FL

Specialties

Celebrate your style at Aloft Miami-Brickell, perched in the middle of the fabulous financial district and steps to American Airlines Arena and Miami Marlins Ballpark.

History

Established in 2013.

Aloft Miami-Brickell opened in August 2013. This vibrant and fresh hotel brand is a vision of W Hotels and part of Starwood. Offering 'Style at a Steal' this select-service hotel features loft-inspired rooms and suites set in a fresh and vibrant atmosphere.

Offering 'Style at a Steal' this select-service hotel brand is doesn't feature room service, but does feature:

(All items open 24 hours unless otherwise listed)

* Re:fuel Grab & Go Snack Station- featuring healthy snacks, light meals, and sweet treats.

* Re:mix Lounge- featuring mood music, a pool table, comfortable seating, and board games.

* Re:charge Gym- connect your iPod/Android to brand new Life Fitness equipment, free weights, and yoga mats.

* In-Touch Business Center- Check emails, print directions, or just surf the web.

* W XYZ Bar- enjoy signature cocktails and appetizers. (5pm-12am)

* Splash Pool- take a dive, swim some laps, or simply catch some rays. (6am-11pm)

* Tactic Meeting Room- available for rent.

 

Company Info:

Rating: 3.21

Address: 1001 SW 2nd Ave, Miami, FL, 33130

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    Comments (28):

    1. Johnny P.
    terrible experience. i stayed 4 nights for business and the first two night I had bites all over my body which got worse the second night which prompted me to notify hotel staff, the bites stopped when they change my room so i am certain it was something from the first room. I was iching from all the bites for a few days after so did suffer quite a bit. I thought it was bedbugs and ask for compensation for the first two night which I thought was fair since it was something else if not bedbugs from the room. The hotel manager replied to me via email a couple days after my stay saying they inspected the room for bedbugs and do not feel I should be compensated since they didn't find bedbugs and they changed my room. I still believe it was bedbugs as I asked a doctor friend who took a look and said the bites were consistant with bed bug bites. I usually have good experiences with starwood hotels but this particular Alot Brickell disappointed me. I will not step foot in there again.

    18/10/13 | Link | Rating: 1.0
    2. Amy S.
    I have never stayed at an Aloft previously so decided to try it out since it was recommended to me as a new hotel in the area. I had a time sensitive event to go to the next morning and was not able to leave the hotel premises with my car as there was a "marathon" going on outside as I was told. They had no idea when it was going to end only that it had already been going on for the previous 3 hours. I asked for any alternatives and they offered me none. Being able to come and go is an absolute necessity at a hotel. Miami is not a place where you can walk ANYWHERE.

    I had rented a car for $60/day for two days to give myself the flexibility of coming in and out. I used 10,000 Starwood points for the worse Starwood experience I've ever had. The experience was worth none of my points. My only option was to leave my bags and my car and to come back for it later. I walked three avenues and was harassed by men on the street trying to talk to me. It was hot and I needed to get to my event. I stopped at the gas station to call a cab and could not get anybody. Eventually I coordinated to be picked up by a personal contact, but these plans could have been made earlier if I was better informed. The hotel claims to have found out at 6am when the set up began. Why wasn't there a note sent to the guests to let them know they wouldn't be able to leave?

    I came back around 3pm and the event was over. I spoke to the front desk manager who explained that since they were only opened for three months they had not been in the city's database of hotels. I confirmed with them that all other hotels in the area were informed except for this hotel. I requested that I be given an all or partial credit in points back for my extremely negative experience and was told "absolutely not" by the manager. I have been a Starwood member for quite some time and was appalled that Starwood had hotels like this.

    My event was very important to me and the only reason I flew to Miami for one day. The event only lasted 30 minutes and based on the non-resolutions that Aloft provided me I should have missed it if I did not make my own last minute accommodations. The hotel takes no responsibility for them not knowing about the event until it actually began. I can only assume that they would have said the same thing if I had a flight the next morning and I missed my flight. They had no idea when the event was going to end and could not tell me when I could leave the hotel. The fact that they wouldn't try to rectify my bad experience is absurd to me. This hotel has been opened since August 1st and based on my experiences is not ready for guests. You can't claim ignorance and shirk responsibilities just because you're a new hotel. My conclusion is that you should not be accepting guests if there are more chances of you holding others captive but I guess money always talks.

    25/10/13 | Link | Rating: 1.0
    3. Crista P.
    We are regulars in the Miami area from downtown to coral gables and even south beach. This visit we used 30,000 SPG points and what a waste it was. I wish we could get our points back somehow. This hotel is in the same category as the colonnade in coral gables and that would have been a MUCH better choice.  Save yourself the time and money, just stay somewhere else. Plenty of other affordable hotels in this neighborhood.  I gave two stars rating- one star for the bar of soap and lotions in the room which smelled nice and the second star for the television.  Everything else about this place is terrible.  The moment we got here the valet situation was a total cluster. One valet working and tons of people checking in or getting their cars.  The front desk girl was clueless and took her forever to just get our check out date confirmed. And she even spoke English.  We entered our room on the 8th floor to what seemed to be a clean room at first glance.  We pulled back the sheets and found several kinky hairs which appeared to be of the pubic persuasion. Then went to get in the shower where there literally was a HAIRBALL balled up in the corner. I was so disgusted. The tv in the room is nice. Decent size and good picture. Room had no view at all. That was the least they could have done for us since we spent 30,000 valuable points here.  Also the room was loud with partying going on everywhere. This was also New Year's Eve, so I'm not sure if it's like that all the time or not.  Overall I would stay in coral gables or coconut grove rather than this hotel.

    01/01/14 | Link | Rating: 2.0
    4. Louis L.
    Yes I am a yelper but still refused to believe the bad ratings..I was `stuck` here via a group reservation and boy,it lived up to it`s `bad` rep. I get the `stark/ikea/euro` attempt.However,when you are attempting `Amsterdam youth hostel` your prices should be in line with the category not in line with `better` choices in the same city.
    Poor views, poor amenities in room (limited towels,odd blue hand soap that stains), someone else s hair in sink area when we arrived.Front desk cheerful enough.
    Poor planning and surprised Starwood wants its name on this mess. If you are gonna do youth hostel backpacking through Europe then charge half what you charge. If you are going to be in line or more than other city stays,then give more. A plus is it had a bar and was walk able to Brickell Village. A side note,not the hotels fault was the Miami PD evicting someone on 7th floor for `lewd` behavior.We overheard MPD searching the guy (of a couple) and asked if he had any warrants,arrests and he said `not recently`  This may speak to the `types` it gets. You can do MUCH better and the neighborhood not that great either.

    17/02/14 | Link | Rating: 2.0
    5. Adrianne P.
    Awful experience. Got there, vallet asked if we had luggage then when we said yes, they walked away without offering to help. Got to the front desk and the supervisor Kervin Charles had an awful attitude. Offered a compliment and he didn't even say thank you. We had previously contacted them because it was my birthday and didn't even get an acknowledgement. Got to the room, it smelled musty and dingy. We called down to complain and the only thing he said (same supervisor) is that we could be downgraded because that's all they had. He said we could look if we wanted. By then I was irritated so I went downstairs and he was bad mouthing about me to the other employees. I told him I didn't want to stay any longer and he started going back and forth with me. Completely unprofessional and ruined my experience there! Never again.

    12/10/13 | Link | Rating: 2.0
    6. Mike K.
    Not a big fan. Stayed a couple of nights and thought it was average. I'm leaving a below average rating due to a bad valet experience. They left my keys in the car when they parked it, then argued with me that they don't have the car (since the valet couldn't find the keys on his board the next morning)!  After three people got involved the valet went to look and miraculously found the car. Awful. Valet also knew very little English, constantly talking at me in Spanish.  Will not be staying here again.

    01/01/14 | Link | Rating: 2.0
    7. Veronica N.
    If I could give zero stars to this horrible place I would. Upon entry, my husband and I had the worst experience with checking in. The manager Kevin Charles has zero people skills. We asked for early check in, he chuckled at us for asking and said because we are not platinum Starwood guests & regular Starwood guests instead, we don't qualify for early check in. Then him & his front desk receptionist both started laughing at us. He didn't even offer us to leave our 5 bags and come back at a later time. His condescending attitude was so apparent in front of a line of hotel guests waiting to check in. I'm disgusted & feel so disrespected. I asked for the manager & he says he's the top of the line, which I highly doubt. When I asked for the 1800 customer service number, he have me the wrong number & flung a business card with his name on it at me. After reading all the bad reviews about this place, I now understand that every single one is true. This guy needs to be fired immediately. I will never ever stay here as long as he's employed, someone should really teach Kevin Charles some manners before they dare make such an unqualified being a manager.

    04/07/14 | Link | Rating: 1.0
    8. Jason B.
    First time staying in an aloft hotel. Chose it for its proximity to local night life. A lot of it within walking distance. The hotel staff are very courteous and helpful. The room has a modern look and feel to it. Excellent for the price we paid. Only complaint we have is how dark the bathroom/shower area is. But it's not worth giving a bad review over. Will visit again.

    15/02/14 | Link | Rating: 4.0
    9. Linda M.
    I actually can't ding this Aloft as other have as its exactly what you expect given the brand and the price.

    First of all its brand new. I had a corner room with lots of natural light and the room was clean and like other Aloft's.

    I found the staff quite helpful and accommodating. As for parking I used cabs this trip- but likely that is a contracted service and not hotel staff.

    Only downfall is location isn't be nicest and your a little trapped for food and the breakfast is not great.

    14/01/14 | Link | Rating: 4.0
    10. Carolina H.
    Affordable. Good location, around corner from Mary Brickell. Best part = no additional charge to bring your dogs. Rooms are modern, large, and clean. Corner unit had wrap-around balcony and great view of Marlins Park/West Miami. Advice: Do not pay the $22 to park in valet; free street parking is across the street. Negative: Staff members are not warm and friendly, but it didn't concern me all that much!

    06/05/14 | Link | Rating: 4.0
    11. A S.
    If you are one of those people that would use a towel after a shower or that uses a glass or even a plastic cup to drink water I suggest you bring them. Have been 9 days here, they have forgotten at least 3 times of bringing towels after they take all of them out, if its late, only thing you can do is dry yourself naked in the balcony with some humid Miami air or use your own clothing... with the glasses or plastic cups I guess they are ok with you using your hands... Good luck if ebola spreads!!!

    14/10/14 | Link | Rating: 1.0
    12. Kate P.
    BIG old fan over here. Chose for the rate (I was looking for a nice hotel, but on a budget that doesn't raise the red flags in Finance!)

    While the location doesn't seem all that appealing when you arrive, it's right around the corner from the Mary Brickell Shops, which feature a bunch of great restaurants and boutiques.

    The hotel itself is clean and modern and the staff are friendly. But what really sets it apart for me is the amenities. Bliss beauty products, 2 good sized water bottles in the room that--get this--don't have a flag saying they cost $8, and a JURA. If you haven't had coffee from a Jura, you are missing out! It's a $4k coffee machine and worth every penny (and this is coming from a penny pincher).

    Only downsides were breakfast selection (dry croissant--sad!) and the floaty things in the pool water (I had goggles on for laps and was a bit skeeved).

    11/10/13 | Link | Rating: 4.0
    13. Parker L.
    I just stayed here for 4 nights and had a great time.
    The staff at the front desk and the bar were always very friendly and helpful. The rooms were clean, beautifully decorated, and comfortable.
    I had no problems with the location. Certain restaurants and Brickell attractions were within walking distance, and everything else is a quick drive away. For the most part, it looked like many business travelers and college graduates (it was graduation weekend) were staying there during my stay. At night, the lobby/bar area was social, but not noisy or overwhelming.
    The valet guys we're friendly and would always hand me certain things that I'd leave in the car on accident (sunglasses, shopping bags, etc.) before driving it into the parking garage.
    Also, WIFI is free and fast!
    All in all, I really enjoyed my stay.
    It's a stylish hotel without pretentiousness, in a good location, staffed with friendly and professional employees.
    I look forward to staying at other Aloft locations in the future.

    12/05/14 | Link | Rating: 5.0
    14. Stuart Z.
    It's very clean and neat and the hotel is new. While it's only a few blocks from Mary Brickel Village, A few blocks in downtown Miami can make a big difference.  For what I needed for (An early morning meeting in downtown Miami) It was perfect.  Given that the hotel is aimed at business travelers, And maybe I am wrong but I always assumed hotels make money  from room service since the food is not exactly bargain-basement I can't understand why they wouldn't have room service.

    There is a small area  in the lobby for food, but eh, And many restaurants a short cab right away, but there was really nothing decent within walking distance and I wouldn't recommend walking in that area anyway unless you are with a group.  

    I give it three stars because it was exactly what I expected.  A clean nice hotel room where I could be comfortable resting my head for a night.  No Starwood heavenly beds but they are still comfortable.  Bathroom as part of room (no separate door) somewhat annoying.  But the room was impeccably clean And the staff was friendly.

    08/03/14 | Link | Rating: 3.0
    15. Andrew A.
    Very welcoming experience. The staff was extremely friendly. Personally met the manager and GM and they each took the time to share a moment with me. No wait on any requests. I am one who looks for excellent customer service, and I found a home here. Rooms were something unique and another plus to my experience.
    I'd recommend Aloft to you if you are looking for a stay a block away from the heart of Brickell, Miami.

    07/10/14 | Link | Rating: 5.0
    16. J S.
    Beautiful, modern looking hotel.

    Our room was beautiful and very clean.

    The front desk staff was fine, it was a nice experience.

    I did think it was ridiculous that our room wasn't ready at 2:42pm when check in is at 3 though....

    04/08/14 | Link | Rating: 4.0
    17. John A.
    Good hotel located in a nice part of Brickell. Walking distance to restaurants and bars. Very good personnel which is not always easy to find in Florida. Clean rooms and nice exercise room and pool. Only problem was that I had to wait for my room until 3:45 to check in.

    06/01/15 | Link | Rating: 4.0
    18. Mark H.
    I like this hotel a lot.   I have stayed here five times in the past.  Brickell is a nice neighborhood and the aloft is very reasonably priced for Miami.  Plus the exercise room is nice and the staff is very friendly.

    Would give it overall before 4.5 stars

    04/09/14 | Link | Rating: 5.0
    19. Mara V.
    When we arrived on a Thursday night it was like arriving to a club. The lobby had live music, the lighting was all colors, there were people playing pool and like 50 people everywhere else. I was overwhelmed and wanted to leave right then and there. The good thing is that that was only the first night, the rest of the nights it was a lot less crowded and there was no live music (thank god). The room was nice, as were the people that work here. My only other complain is the breakfast, it was crazy. People fighting for a bagel and for a seat, the kitchen wasn't working, so you couldn't have a proper breakfast with eggs or pancakes. Your only option was whatever was left in the snack bar, that on one morning, it was NOTHING. I think this is a great, nice, clean hotel to come on low season, where you won't have to fight for a bagel.

    28/12/14 | Link | Rating: 3.0
    20. Paul M.
    I'm a pretty big fan of Alofts in general having stayed in them in San Fran and Chicago.  We found out they had opened one in Miami and decided to stay overnight before a big night of drinking.

    As with all Alofts the concept is the same - small modern rooms that make the most out the space available.  There is ample room to work and sleep comfortably, but the rooms do not have a living room or separate bathroom.

    The property at the Miami location is very similar to the others I have been to complete with requisite cool bar in the lobby.

    My reservations with this location were with the service.  When I was checking in, they could not locate my reservation with either my full name or the credit card I used to book the room.  it was only after I searched my phone for the reservation number when they finally were able to find me in the system.

    I found the staff to be a little unfriendly and definitely not very helpful (not a surprise for Miami).  I saw a lot of complaints about the Valet but there is self parking on the street with a pay machine.  I was able to park directly in front of the hotel overnight.

    In any case, it's a typical Aloft and would probably stay here again if needed.

    06/01/14 | Link | Rating: 3.0
    21. Rebeca P.
    The staff are really friendly and helpful the room is so clean with a great view and a nice bed . What I didn't like was that when I was getting ready to take a shower the water was cold but that was because I didn't turn the knob the right way lol there are  many nice places in the area where you can walk to or drive and it's not even that far . I gave this hotel a 4 star I can't wait to go back :)

    05/09/14 | Link | Rating: 4.0
    22. Jeff R.
    They were able to turn a rough situation into a manageable one. I appreciate their help.

    24/03/15 | Link | Rating: 4.0
    23. Ralph V.
    I would definitely stay here again. The rooms were very clean and new. The staff was friendly, but then again I didn't ask much from them. Most importantly the price was very reasonable. So after reading most people's reviews they felt that the location was too far from most things which I can say is a valid point. It does take walking to get around places but to me I don't mind walking. They have the metromover right down the block and that is free public transportation to throughout downtown Miami. I really don't see whats the problem.

    Big plus is the free WiFi! Also they had a pool table and bar in the lobby. Gym facilities were adequate and they also have a decent pool.

    Reason for not having 5 stars? No early checkin... when they say 3' o clock check in, they really meant 3 'o clock check in.

    16/04/14 | Link | Rating: 4.0
    24. Zach P.
    Stayed here during Ultra weekend and had a pretty great stay. Hotel was as definitely at capacity yet when I called downstairs at 3AM one night they didn't have any clean towels? Was a tad bit confused about this. Desk staff was very friendly, the housekeeping on the other hand, well some of them don't speak or understand English at all. The XYZ bar here has some great small bites I'd definitely check those out. Each day I traveled to bicentennial park which was an easy commute via "the people mover" as people called it. It was as short walk from the hotel and was free. There was a lot of construction going on in the area (as far as buildings) but if you take a few of the right turns you will find yourself at Marry Brickell Village which as a lot of great restaurants and shops.

    10/12/14 | Link | Rating: 4.0
    25. Regina J.
    They are very professional and grate hospitality. Love the lobby they have a pool table, and bar in it.  Very nice setting.

    05/04/15 | Link | Rating: 4.0
    26. Miranda P.
    I'm not gonna lie, it's a pain in the a-loft to get to this place.

    There's a ton of construction downtown creating a bunch of obstacles along the way, not to mention the entire southbound lane in front of the hotel is completely blocked off. I ended up risking parking on the street because I didn't want to deal with any more roadblocks and it's $22/night to park in their garage.  

    I feel like they should have congratulated me at the desk for actually making it there in one piece considering I had just driven through the traffic equivalent of American Ninja Warrior with perhaps, a discounted room rate or breakfast voucher or validated parking. Seriously, a little something would go a long way. Especially since I'm a Starwood Preferred Guest.

    Anyways, I think once the dust settles, this place will be great but I'm not thrilled to stay again any time soon.

    20/10/14 | Link | Rating: 3.0
    27. Jeanette E.
    I was in Miami for work, and decided to stay at the Aloft because it was the only hotel in the neighborhood that was within the price range my company would cover.

    Pros: The rooms were spacious and clean, there was a decent complimentary breakfast provided, printing was free, and it was located near Mary Brickell Village, a 24-hour supermarket, and public transportation. The staff was also helpful for the most part (but somewhat aloof). They also attempted to have the hotel be a social place - pool table, live music on the weekends, a bar (that was unfortunately usually empty so I avoided it).

    Cons: Maybe it's just the Miami prices, but I feel like for $250 a night, you don't get much. Staff were friendly, and will give you information if you ask, will call a cab if you request, etc. but that is where the customer service stops. For $250 a night in most other cities, I can at least get a hotel that has someone to bring my huge suitcase up to my room for me, and staff that say hello and goodbye when I enter the lobby,

    This hotel felt more like a hostel than a hotel. I understand it's a new brand, trying to be trendy, and catering to a younger crowd, but I felt like if I wanted to stay in a hostel-type environment, I'd want to pay hostel prices.

    The biggest annoyance for me was housekeeping. They have an option of putting a card on your door to decline housekeeping for a day, and getting a $5 voucher for the snack bar (kudos for being green). I used this option my first 2 nights, but by day 3 I wanted the room to be straightened out and I wanted clean towels. I took the sign off the door diligently, but somehow housekeeping never made it to my room the following day - I had to call the front desk and request that they not miss my room again.

    I kept the sign off the rest of my stay - they came 3 days in a row, and on the next to last day, they failed to come again. I'm not sure how a hotel at $250 a night can just decide not to turn over someone's bed and replace towels at the very least.

    There was also a TON of construction in the area, and almost impossible to get around in a car within a few block radius. As a result it's nearly impossible to catch a cab, because no one wants to go near there.

    Aloft, step up your game, or call it what it is and lower your prices. I would stay here again if I absolutely needed to, but I say splurge a little extra and stay somewhere a lot  nicer.

    12/03/15 | Link | Rating: 2.0
    28. Steven S.
    Let me be clear about the fact this is not a 5 star hotel and that my 5 star rating has nothing to do with the actual standard rating of a hotel of this type. I feel comfortable giving it 5 stars because of its great location, the cleanliness of the rooms and for what it successfully tries to be which is a down scaled Westin but still maintaining a nice pool and gym. There is no restaurant but who needs that since it is Brickell and walking to one of the awesome cafes or restaurants is literally minutes away.

    Here is where Aloft Brickell shines... every single staff member was over the top friendly and accommodating. Kudos to Humberto Fermo for running a great hotel and to his staff for understanding that everything begins with making a guest feel special through how the staff relates to the clients. Aloft Brickell is my new go to hotel when I go to Miami which will be very often.

    06/05/15 | Link | Rating: 5.0