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Doubletree Grand Hotel in Miami, FL

Doubletree Grand Hotel in Miami, FL

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Company Info:

Rating: 2.73

Address: 1717 N Bayshore Dr, Miami, FL, 33132

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    Comments (37):

    1. Tenia D.
    Ok folks here it is!!! I said I would be writing a review about the horrible experience that I had at this so caled "Grand" hotel.... yeah right......far from it!!! I am so outdone with this hotel and I will never frequent there again. First of all the people that were working there were not on their "A" Game period, if it wasnt for the extra security lock enforced on the door I would have been walked in on twice!! And I was getting dressed both times when my privacy was envaded. The refrigerator was broken while they had he nerve to have it filled up with expensive ass drinks that nobody will ever purchase, the, room smelled like mildew....not to mention the constant construction noise that goes on even during the weekends! No late check out, no complimentary breakfast, NOTHING!!!!! I much rather stay at the Marriott, at least they pretend like they care even if they really dont... they sure know how to make the customer feel welcomed and appreciated, too bad they were sold out otherwise I would have stayed there plus it was right next door!!! I did not enjoy my experience or stay at the Doubletree, and if I had to stay there again, then I'd rather not go to Miami!!!

    24/08/10 | Link | Rating: 1.0
    2. Amit G.
    Old, but I can see where they have tried to keep up.  Its a massive structure.  Part hotel, part another hotel, part condos, part restuarants, and part marina.  Great location.  Service was okay....not that I had any problems.  Rooms were showing some age.

    27/05/09 | Link | Rating: 3.0
    3. Tom R.
    First, I want to say that I'm a business traveler.  There are lots of better places than Florida to go for vacation.

    This is an older but well-maintained property.  In general, both service and facilities were acceptable but not up to what I would hope for.

    The worst thing was the stale tobacco smell that one experiences when exiting the elevator on the 6th floor.  I assume that they don't get enough smokers to dedicate an entire floor to them, but what makes no sense is to put the "smoking section" next to the elevator.  They could have just as easily put the smokers at a distance from the elevator and the non-smokers close by, thus bothering neither the smokers nor the non-smokers.

    Since I travel for business, I'm usually in a hurry at breakfast time, so I like having an on-premise facility and I also like having it automatically added to my bill.  They don't have an on-premise facility but there are several restaurants in a mini-mall adjacent to the property.  Not what I would like, but acceptable.

    Lastly, I wanted to comment on the workout facility.  While I didn't find it bad, I did find it odd that the hotel's health club is a privately-operated club with its own members within the hotel walls.  This is only a problem because it gets crowded and you might not get access to the machine you want to use.

    21/02/11 | Link | Rating: 3.0
    4. Delanie W.
    Ok, so i gave them 4 stars because they tried charging me for wine that we made sure we didnt touch. i even remember looking at it before we left. not a huge deal, but attention to detail ppl!! the girls' response was, "oh, it must have been the ppl after you..." yea, chick! must have been (smh)....
    anyway, other than that, our stay was excellent! the hotel is beautiful. the staff was really friendly and helpful. oh, one thing that was just a little annoying - we had to call housekeeping several times to get some kind of service. we had towels piled up for a couple of days before someone picked them up. you can see piles in our pics we took in our super cute clubbing outfits! lol like, looking all cute and sexy...wait! giant pile of towels in the corner?!? ewwww lol.
    the free miami shuttle thing was within walking distance. its very easy to get to the bayshore marketplace from there.
    there are tons of shopping and restaurants inside the hotel.
    and its right on the bay...so very nice views.
    we hated to leave The Grand.

    02/08/10 | Link | Rating: 4.0
    5. Agustina P.
    I went to visit a friend and didn't have much of an experience other than the valet being helpful and the front desk being a bit chaotic.

    15/02/11 | Link | Rating: 3.0
    6. David M.
    I only stayed here one night. Have to be one of the worst hotels I've stayed in. Wow. Lack of attention to detail.  Like the other reviewer said rooms show age for the price. The carpet is all messed up. I might as well have stayed at the airport. My room had a dinosaur t.v. really? And the marble  decorated bathroom is that supposed to do what?  Wow. Bottomline this hotel is outdated. I expected much more. It seems they dont clean the rooms well. And the door looks all dirty.

    06/02/11 | Link | Rating: 1.0
    7. Scott W.
    We got a great rate here for a wedding we were attending.  I didn't think too highly of the decor as it wasn't modern and it wasn't old-school traditional, rather it was caught in the middle.  Think cheesy 70s.

    The pool was good for lap swimming if the senior citizens aren't walking laps across the pool.

    Our room was OK - the bathroom could use some improving - the tub was weird - it had these bizarre arm rests in the but that may cause some people to take some nasty spills.  The toilet paper was about the same consistency as newspaper.

    the towel rack that was above the toilet was bent causing our fresh towels to plummet into the toilet.  We called for more towels but they were never delivered.  I guess they were too busy or we didn't hear the knock....

    The employees and the counter were very pleasant and we even got a big warm cookie at check in.

    02/09/09 | Link | Rating: 2.0
    8. Karen Y.
    This hotel is absolutely fabulous!  We got a condo for $121/night through the government rate on weekdays.  The only parking option is valet for $15/day.  Regardless, it's hard to beat that price in such a great place!  The hotel is also accessible to various Miami attractions.

    We stayed on the 37th floor in one of the condos - beautiful view from the balcony!  (I'll have to upload a photo of the view)  The kitchen was equipped with stuff for your cooking needs - spices, pots, pans, and a blender for homemade margaritas.  There are also a lot of shops and a couple of restaurants on the hotel lobby floor.

    Overall it was a great and relaxing stay!

    15/03/09 | Link | Rating: 5.0
    9. Mike C.
    I didn't stay here this time but we had a yummy breakfast that didn't break the bank. We also stopped by the front desk for a couple of those amazing cookies! Yeeeeessssss!!!!

    24/03/12 | Link | Rating: 4.0
    10. Janay M.
    *This is Solely Based on the Valet Parking*

    After spending a couple dollars on the metered parking we were told by the venue that we could get FREE valet. So my team moved the two cars that belonged to us over to the Hotels valet. Once it was time to leave we received our valet stamps and left. As I'm carrying An ARM FULL of Photography equipment I hear from my stylist that they WOULDN'T agree to the free valet that we had Been offered. The price of the valet was $8.50, not a huge price but she wouldn't even call up to the Marketing Department to CONFIRM my story. The young cashier named "MARTHA" had NOTHING but a rude attitude.

    Excuse me ?!?! Do you not know that  that is NOT how you deal with a Customer. I doubt this women knows how to SPELL customer service. The rude behavior insane. Waving my Keys in front of my FACE ?!?!

    Really are you serious.

    Not only did you tick off a member of the Media but I'm A yelp Elite.

    11/07/10 | Link | Rating: 1.0
    11. Jessica B.
    I'm a pretty seasoned traveler, and have stayed in hotels ranging from 5 stars to Motel 6. With that said, I'd have to say that this hotel was not that impressive (especially for a Doubletree).

    The lobby could use some rennovating/updating, it still looks stuck in the 80's. The adjoining marketplace reminds me of a swap meet with a bunch of rundown stores and so-so restaurants. There's not a whole lot to do in the surrounding area you would either have to have car, cab it, ride the metrorail or really like staring at boats.

    South Beach is only a $15 cab ride away and Little Havana is not too far.

    The one thing I absolutely hated was the fact that they didn't have my room ready upon arrival. It was well past check-in time and my flight had me stuck in hotLanta for 8 damn hours!!! I definitely expect better service than that at a Doubletree!!!

    04/08/10 | Link | Rating: 3.0
    12. Sukru K.
    I am sorry but even 2 stars are too many for this hotel... It is basically old and stinky... The room that we stay in smell like humidity and restroom... Elevators are way too old... You share the pool with people staying in the grand residence...

    Only good things about this hotel are the view and the complimentary use of the beach at hilton bentley... Try to avoid it of u can...

    08/07/13 | Link | Rating: 2.0
    13. Joe B.
    Dumpy old hotel. Traveled here for business and always try to stay at Hilton hotels since I have so many points racked up with hhonors. The lobby is nice and very misleading. First of all, this old hotel is connected to a very nice one on the other side which again is very misleading. The room reminded me of a 1985 Marriot that I stayed in back in the day. Just disgusting, I will NEVER stay there again. Not to mention, they overcharged me and the total came out to almost $300 for a night which is RIDICULOUS for the offseason when it is awfully muggy and buggy in Florida. Could have went to the Viceroy instead which is a totally different world.

    I'm disputing the charge with my credit card.

    22/06/13 | Link | Rating: 2.0
    14. Mary Y.
    It's a Doubletree.  I don't know what all the confusion is about when you walk in the front door.  There's a reception desk, and it's not for the hotel.  Look to your left, and there are friendly faces awaiting your arrival with warm chocolate chip cookies, as there are at every other Doubletree.  This one was fine, but I agree with the whole small cramped bathroom thing.  As a girl, I don't stand to pee.  So I can see where it might be an issue for the gents.  Very tiny bathroom.  The other oddity was that none of my lamps worked, or so I thought.  I arrived after dark, and none of my lamps would turn on, which made my room quite dark.  I discovered in the early light of day that they were not plugged in.  It's probably because of the lack of places to charge your phone, tablet, laptop, etc. Also, I was there for a conference, and internet was only available in the hallway outside the room.  Would have been nice to have complimentary internet instead of the $12.95 charge.  Especially because of the HHonors membership I have.  But hey, I got warm cookies.  Equally odd was the fact that they have a nice location on Biscayne Bay to watch for Gilligan, but they have no outdoor seating to sit and have a drink with the sun on your face.  Strange.

    11/02/13 | Link | Rating: 3.0
    15. Michelle P.
    Giving this place 5 stars, since they let us check in early.  We got off a cruise, and came straight to this hotel.  It was a very impressive atmosphere, and the staff was very helpful.  I would stay here again.

    29/05/12 | Link | Rating: 5.0
    16. Timothy H.
    Myself, my partner and two of our friends stayed here pre-cruise in April 2011.  We stayed on the condo side on the 23rd floor.  The views from the room were amazing, we could see the Port of Miami and the causeway from our room, complete with a wrap-around balcony, full kitchen and two bedrooms with one king and two twin beds.  The building it secure, with a 24-hour security desk and a keycard required for entry.  The fitness center is a shared facility between the condo owners and the hotel guests and was very sufficient for our needs.  The staff were very professional, willing to help and went over and beyond.

    Then breakfast came around.

    Because of my Hilton status (Diamond) I received breakfast vouchers for myself, my partner and our two friends.  There are only two places in the entire hotel you can use it, either at the steakhouse or the deli.  In addition, what was NOT explained to us however, is that the voucher is not for free breakfast (as is common in most Hilton properties that I've stayed in), but it deducts $8.00 per person off the bill.  We didn't find this out until AFTER we ate and received a bill.  Upon going to the front desk and informing them that I was not leaving until this issue was settled, they removed the amount I paid for breakfast off of the bill.

    Then a mechanical issue happened in our room with the washer and dryer (yes there was a washer and dryer in our suite).  The washer worked perfectly, however the dryer failed and did not dry the clothes we needed for that evening.  I called the front desk and received an apology but due to the fact that we were preparing to leave for the Port of Miami, we declined waiting for maintenance.

    The hotel offers shuttle service to the Port of Miami for $7.50 per person that leaves every half-hour or so.  We elected to take a cab to the Port and got there much faster.  Then again the Port of Miami is only about 5 minutes away.

    Food options are limited in this part of town at night, there is a Burger King and a Checkers not too far from the hotel, but I recommend taking a cab or driving there in the evening hours.

    As for wi-fi, there was no wi-fi in the suite, however there was wired internet.  I had my aircard with me so I used that as opposed to the wired internet.

    Overall our stay was wonderful, albet a few issues.  I think we will stay here again the next time we are in Miami.

    03/05/11 | Link | Rating: 3.0
    17. Jennie M.
    Great views (bayside) and clean comfy rooms! Good price - stay here instead of the hilton next door. The views and price are better.

    19/11/13 | Link | Rating: 4.0
    18. Matthew F.
    I stayed at the Doubletree for about 11 weeks for work, so I feel like I got some pretty good insight on the place. Note that I did NOT stay in the hotel... I stayed in one of the condo units run by the hotel, in the residential portion of the complex.

    Right at the top of this review, I want to say that the reason I would never stay at a Doubletree again is due to Hilton's policy about HHonors points. Because my work paid for the room directly, I get no rewards points for the stay. This to me seems ridiculous. When my work pays for airfare, I get miles. Not so with Hilton. So on this basis alone I would go with a different chain. But if you don't care about that, read on.

    The unit I stayed in was a 2 bedroom condo on the 35th floor. The view was amazing, and the condo was really big... maybe about 1300 square feet.

    Here's the thing I came to learn about Miami while I was there. Nothing works quite right, and no one seems inclined to fix it. Why? Because they live in paradise and would rather be at the beach. It's a very different life attitude than I'm used to living in LA, and truth be told, I envy them for it. However, if you don't share that mindset, it can be a little frustrating.

    For instance, when I first arrived I was given my door card and sent up to the 35th floor. I get there, and there's no card reader in the door. So I go back down to the desk to find that I'm in a room with an old fashioned key, which they forgot.

    I get into the room, and the wireless internet isn't working. The router was broken, and the tech told me it would probably be a couple of weeks to get a new one. His solution was to string a 50' ethernet cable across the unit so I could plug in physically. Actually, that was my solution, but he at least brought up a cable. And in the end it only took them a week to get a new router, so I guess that wasn't as bad as it could be. But it continued to go in and out throughout the duration of my stay.

    There was no hot water in the master bathroom's shower. If you liked lukewarm showers, you were good. Otherwise you had to shower in the guest bath. It took the hotel three attempts to fix this problem, but they finally resolved it about a month and a half into my stay.

    The television didn't work. It looked like the satellite dish wasn't aligned properly... the picture kept skipping and freezing. I asked the hotel to look into this, and came home one day to find both tv's on, as if to say, "Look, jackass. They're working fine." The channel I told them wasn't working, however, was still just as bad. I don't watch a lot of TV, so I just let this one slide.

    The closet door to the laundry did not fit properly, so you couldn't close it all the way, so the laundry was always really loud.

    The door to the 2nd bedroom was completely broken and had fallen off its track.

    Some light switches in the apartment worked, others appeared to do nothing at all.

    At one point the hotel turned off the air conditioning for routine maintenance for over 12 hours. Why you schedule routine maintenance for literally the hottest month of the year I'm not quite sure, but there you go. That's definitely part of the Miami mindset.

    None of the 5 elevators were fully functional. Each one had some small thing broken about it: a stuck button, so that you always stopped at a certain floor, or a button that didn't work.

    At one point I had a visitor. He called me on his cell to tell me that the front desk would not call up to me to ask if they should send him up. I had to come all the way down to the lobby to get him and walk him through security myself. Later in my visit I had another guest who got sent up without a problem.

    At one point I needed to address a issue with my parking, and three messages to managers resulted in not a single returned call.

    There was no desk in the room when I checked in.

    I could go on and on, but you get the idea. Are any of these things extraordinarily horrific? No. Are they irritating? Sure. Would they be present in The Four Seasons? Probably not. But then again you'd be paying a lot more for the Four Seasons than the Doubletree Grand.

    On the plus side, the bed was comfortable. Housekeeping was attentive. And the valets were really friendly. But if you want a boutique style experience with attention to detail and service, then this isn't the place for you.

    10/11/11 | Link | Rating: 2.0
    19. Anthony C.
    Had to contend with one elevator that took forever to arrive (this is a huge place)

    Was on the 8th floor and had to walk what seemed like a quarter of a mile to the room after exiting the elevator (what was the architect thinking???)

    Wi-fi ($9.95) worked ok

    There was a foul smell in the hallways (imagine the smell of fresh paint mixed with sewage). They were painting the walls but I don't think the smell was the paint alone.

    Not sure if the Business Center falls under the ownership of DT, but our experience there was horrific. Out of 3 computers only one would accept a credit card, so I told my friend he could go first (glad I did). We were trying to print out our cruise boarding passes. They had 2 printers (b&w; color). The b&w printer apparently did not work. The color printer kept getting paper jams. We kept crawling in the back of it (contorting ourselves around the bundles of cords), opening the door and pulling crinkled paper out. After several attempts, we gave up. Calls to the 800 listed were futile. And....the internet fees had the nerve to be $5 for 10 minutes, then $.40 per minute after that - utterly ridiculous!

    The silver lining in all this was we took our gripes to the front desk staff and they graciously printed our boarding passes and refunded my friend $10.50.

    Another odd occurrence that turned out to be a blessing for my friend is that they accidentally booked him in a room that was already occupied. However, they gave him his night free.

    The pool area was very nice. The pool was huge (almost Olympic sized) and they had a mega jacuzzi.

    08/10/10 | Link | Rating: 1.0
    20. linda t.
    Great rooms but what is that smell in the hall ways?

    The room we got over look the bay with great sunset and great sunset view. The room was very clean and spacious. The only "neg" would be the smell in the hall way. We stayed on the 3rd floor and when we got out of the elevator we thought we were in a Vegas hotel cuz of the smoke smell.  That was a very disappointing to smell that from a smoke-free hotel. I hope they get it clean out.

    Oh, the front desk need a sense of humor...there was lady there late at night and granted it was late...but for the location, they need to joke around with their guest. They pay good money for a nice place, the least you can do is smile and go along with it.

    The "business center" did not work. We needed to print out our boarding pass but the computer and printer was having issues. Not good

    Thank you for the chocolate cookies upon check in. It was very thoughtful, but I wish there was other flavor of cookies because I am allergic to chocolate and it was just a teaser.

    17/03/13 | Link | Rating: 3.0
    21. Pierre S.
    Like u have to pay for wifi in a big hotel like that
    Definitely was not impressed either by room, other than the nice view of the bay.

    30/06/13 | Link | Rating: 3.0
    22. Cora L.
    Just as a heads up, if you have a group of people staying for ~4 nights it's more cost-effective and way better to rent a condo rather than book hotel rooms for your stay.

    The 2 bedroom/2 bath condo that my group got for UMF weekend 1 this year was spacious, very clean, and had a gorgeous view. We had free Wi-Fi, a washer and dryer, plenty of towels, a dishwasher, a bidet, and many more amenities that you wouldn't get in a regular hotel room.  The couches were beautiful, our stay was hassle free, and we will probably get a condo here again next year.  Restaurants downstairs with decent food, a convenience store, and ciggarettes/liquor. All just an elevator ride away.

    As a plus, we were in walking distance of UMF. Perfect and prime location! There's also a great restaurant on Biscayne called Sabor a Peru. Very happy with The Grand at Doubletree!

    30/03/13 | Link | Rating: 4.0
    23. Kristy R.
    I do not understand why this hotel has received such bad reviews.

    The outside, while a bit dark due to the awning, is stunning.  The main lobby is shiny and gorgeous.  Half of this establishment are condos so the main desk is for The Grand, which is the residential area.  To the left is the Doubletree.  There is a small lobby for the hotel guests accompanied by the front desk and two elevators.  The RG floor includes a fitness center that may as well be referred to as a full gym.  It has locker rooms, weights, and a separate cardio area that looks over the marina. RG also includes a business center consisting of 3 computers and a printer. The 7th floor also has guest laundry.  We stayed on the 8th floor and had a beautiful view of the bay.  One of the other rooms we had also had a bidet (those are terrifying, FYI) and a patio to sit outside.  

    Each room is equipped with a flat screen LG tv.  The tubs are ergonomically correct and have arm rests.  The beds are that of any other Hilton: extremely comfortable.  There is a separate elevator to the pool area.  The pool is huge and surrounded by lounge chairs.  There are also 4 hot tubs on the other side, each with a different number of jets and a timer.  

    Downstairs to the right is a retail/food area of sorts.  There is a deli that doubles as a convenience store, which has everything you could possibly need during your stay.  There are a few restaurants scattered around that are decent.  There is a pharmacy in case you need a prescription, two clothing stores, a small convenience shop, limos, Enterprise, and even a psychic.  Upstairs from that area are some offices as well as a dentist and the skywalk.  

    The marina is in the back and is gorgeous to look at.  The area itself doesn't have much going on but the Metro Mover is right there and it's FREE and takes you to downtown.  The Omni bus terminal is also right there so for $2 you can get where you need to go.  Everyone here is extremely courteous and friendly.  I would stay here again.

    04/04/12 | Link | Rating: 4.0
    24. Damien S.
    Based on the existing reviews, it seems like the condos and the hotel should be listed as separate businesses.

    Our stay on the ninth floor was nothing less than scenic (Biscayne Bay in the morning is beautiful; the rumble of dual outboarders is not), the bed was comfortable and we had a seamless check in.

    Little perks like a warm chocolate chip cookie with room keys, free bottles of in-room water and valet parking made for a faux luxury experience, and the complimentary continental plus breakfast provided palatable sustenance for exploring feet.

    The room had minor technical failures, like a sliding door lock that wouldn't and air conditioning that had a broken grate, but really, minor inconveniences for a bayside room that stands up remarkably well to Miami's humidity.

    I will note one persistent curiosity: the gooey cookies provided at check-in contain nuts. With all the allergy hullabaloo, why is this the only kind they offer? Answer my question, Doubletree Deities!

    24/02/12 | Link | Rating: 4.0
    25. Chewbacca J.
    A solid 4 stars from me.  

    We stayed here for 3 days during our vacation.  I was pleasantly surprised at how nice the hotel was when we arrived.  From the lobby, the place looks like a 5 star hotel.  Once we got to our room, 9th floor overlooking the bay, we were very impressed with the size.  It was huge!  Although the room could have used some updating (some, not much), it was very nice and comfortable.  

    The staff was very friendly and welcoming.  We asked for some extra stuff and without hesitation we had it.  Any questions we had about the area, they answered with pleasure.  We needed diapers for our baby and asked where the nearest CVS or Target was, the lady behind the counter directed me to a Publix (grocery store) right across the street.  They always said hi and had a smile on their faces as we passed by.  We also got some free cookies when we checked it, which made the kids very happy.

    The location of this hotel was also very nice.  Although it's not in the center of downtown Miami, it's a very short distance away.  Also, there are plenty of shops around (within walking distance).  Plus there is a free trolley that stops right outside the hotel that goes to downtown and other places every 15 minutes.  

    Overall we had a very good experience and would not hesitate to stay at this location in the future.

    05/12/13 | Link | Rating: 4.0
    26. Gary S.
    The view is incredible. As far as the hotel goes there is much to be desired. Amenities are in short supply and I get the impression they do not care. The hotel is in desperate need of remodeling & perhaps a good cleaning.

    I stayed in a 6th floor deluxe suite. As I appoached my room the first thing I saw were horrible black stains in the carpet from what looked like somewhat old spills. Outside my door on the tile was a pile of dirt someone swept up & never picked up.

    I could not believe that no WiFi was provided with a suite! When I asked to have it comped they said they do not do that. That was the last straw. It only served as a customer inconvenience because my phone is a Hot Spot. At this point I was willing to pay ATT anything for any extra data just so I wouldn't pay the hotel. So they didn't get there $10 & lost a customer. I hope they are happy. To me it's a poor business decision.

    Here's the kicker -- they have complimentary WiFi in the lobby.

    To be honest it feels like they know the place needs to be redone & their trying to milk every last nickel out of the previous remodel investment.

    Lock your car. The neighborhood isn't the greatest.

    10/10/14 | Link | Rating: 1.0
    27. Mark A.
    There are two things going for this property: If you have an ocean view room, then you cannot complain about the beautiful view.  The hotel staff is also very polite and professional.  These are the reasons why I am giving this property 2 stars.

    With regards to the overall appearance, amenities, and physical condition of the hotel, I am rating it as poor because urgent renovation is badly needed.  Wifi was free only because I am Hilton HHonors Gold.  I realize that this is a timeshare property but if you are going to sell a room with a DVD Player, it would be nice if the video cables were provided too.

    Finally, I would have been more forgiving if the rates were lower but for a 1-night stay (room and taxes) that cost me over $300++, it was money poorly spent.  I would try the Marriott next door in the future.

    02/02/14 | Link | Rating: 2.0
    28. Gina F.
    This hotel is TERRIBLE!!!!! Upon arrival, my family and I were attempting to valet but yet they had no luggage carts there.  It took over 15 minutes of us standing outside and waiting for us to get 1 luggage cart for 3 cars.  After waiting this long for something totally out of our control, the valet attendant began to yell at us because we were parked on the wrong side?! I told him that if they had timely service to begin with, he wouldn't have to yell at us.  Not to mention the fact that you don't yell at your customers!!! The hallways smelled like mildew and the floor boards, or what's left of them, are peeling off of the walls.  The rooms are dated and bland and mostly brown leaving you with a really miserable feeling.  The only thing nice is the RG floor in which they hold their weddings.  Only nice thing about this hotel.

    06/03/15 | Link | Rating: 1.0
    29. Ashley L.
    My friend was able to get us a sick suite since he was an employee. Our 3-bedroom suite came with a full kitchen, 2 bathrooms, 2 balconies, and a huge living room! Housekeeping got us extra towels and toiletries as needed.

    - room key card needed to use elevator banks
    - pet friendly
    - convenient shops downstairs
    - hot food, snacks, drinks, liquor and more in the hotel building
    - large pool area with hot tub

    29/03/13 | Link | Rating: 4.0
    30. MD W.
    But I didn't have to pay!!! The property does need some renovations, especially to the pool area! But the service was 5 star, the staff very courteous and professional, great views, and the penthouse condominiums was massive. Security and many local shopping area downstairs (food, coffee, pet grooming, Iphone repair, clothing boutiques, Michael Kors dealer, store, pharmacy, hair salon, and restaurants)  

    Beware, because they do have dogs on-site and people who actually reside on the property!

    28/07/14 | Link | Rating: 4.0
    31. Gina B.
    I loved my stay.  Very fortunate to get an upgrade to the Condo area on 23rd floor.  Terrific views.  Really great space to get work done and feel like I am at home.  Loved it so much I did room service for my dinner and my breakfast!  Reasonable room service prices and quick service.  I will stay here again!!!!

    20/11/14 | Link | Rating: 4.0
    32. david r.
    That this hotel has three stars is generous. A room with malfunctioning air conditioning that we had to walk a city block around the halls to get to our room which included 5 steps to climb with luggage and a single ice machine back by the single elevator all point to this Doubletree being tired and ready to be put to bed. If the price were a deal I could at least say we got what we paid for but this time we got much less. Look for another place. This is not like most Doubletree hotels

    18/04/15 | Link | Rating: 1.0
    33. B S.
    Giving this establishment 1 star out of 5 is EXTREMELY generous!!! Absolute worst stay I've ever experienced. Had to repeatedly beg for help with a TV issue to end up with an engineer coming to the room and LYING DIRECTLY TO MY FACE claiming that the channels were out because of a satellite issue. Well there were 7 rooms in our party. I asked the others were they experiencing the same thing and they started laughing and said "NO". I asked the staff at the front desk to resolve the issue about 8 times over three days and after a heartfelt "I will personally make sure this is taken care of" from them, we were left with a BIG FAT NOTHING!
    Don't waste your money people, stay somewhere else. I've stayed at plenty of other hotels in Miami. This place isn't worth it. When you travel to Miami you think of a pleasant relaxing experience...this place promises that but proudly gives you unpleasant frustration and an "I'm sorry" on the way out as your payment clears after you check out. Stay somewhere else.

    23/02/15 | Link | Rating: 1.0
    34. Joe K.
    Upon arrival we were advised we had been "upgraded" to a condo room.  It honestly was more like downgraded. The condo is no better then staying at your parents house back in the 90's.

    Woke up to no internet and now at 10 hours later and still have nothing. I'm on a buisenss trip and I should not have to be wandering around trying to find wifi to work from. Staff has 100% not communicated with me unless I called or have gone down to the front desk. Business center is a glass closet with no privacy and so choked with some floral scent it's nauseating.

    We had to finally change rooms as the only solution. If room 1749 is offered, decline the upgrade.

    13/12/14 | Link | Rating: 1.0
    35. Bada B.
    There is nothing "grand" about the Doubletree portion of this hotel.  I recently stayed on the 7th floor, a 'Hilton Honors' floor.  The room was outdated with unraveling, brown carpet and dark as a cave.  It looked out onto the alley with dumpsters, an empty building and countless car alarms.  A security guard considered my room as part of "downtown", translation: "ghetto".
    The only option is an expensive upgrade to The Grand portion of the hotel. That is condos both owned and leased.  Get yourself a little dog and join the throng of folks enjoying their stay in the condos.  
    Wifi is only free in the lobby.  There is a daily charge of $9.95 a day in room.  What!? Maybe that's why they hand out cookies at the reception desk.  They know what's waiting for you on the 7th floor.

    12/02/15 | Link | Rating: 2.0
    36. Eva V.
    We had what was labeled a "luxury two bedroom" for an extended stay through Global Grand Management, ran by Izad Djahanshahi also known as "Jahan". It was a dump 1 bedroom with a box they called a 2nd bedroom and Jahan is a slum lord.

    The unit reeked horribly of smoke, mildew and bug spray. It had bed bugs. Nothing worked and it takes about 2 weeks to get a response for anything because they only have 1 person working on all of their units. See attached pictures.

    Let's talk about the condo association management office personnel, Eduardo Goldbaum, who must have wanted to be somebody important or a federal officer in his life but wound up here and uses his position to mistreat people and his own staff. He is very dishonest, deceptive and was an all around bad person to my family. Very bad person Eduardo Goldbaum was to us.

    We were the victim of a hit and run in the parking lot, he did nothing. He harassed us, wouldn't move on repairs and is just a horrible human, even by Miami standards, and that says a lot. But the association is controlled by another not so honest nor upstanding individual named Pierre Heafey, just google it and you will find out all you need to know.

    My advice is STAY AWAY from the filth that is this organization and their ran over, ran down, bug infested units.

    19/05/15 | Link | Rating: 1.0
    37. B W.
    Excellent time, will stay here again without a doubt.

    I've stayed on Collins Ave, SoBo, Ft. Lauderdale and Hollywood. I love the location and proximity to everything that I needed to do while at this hotel. As many others stated it is apart of a residential complex not complaining at all.

    The restaurants in the hotel food is not that great but you're in Miami you have everything at your disposal so who dines in at hotels anymore.

    Check in was smooth, there was even a mixup in my checkout and it was cleared up instantly without my even having to begin to make a fuss. Free Wifi, it was kind of spotty but when it works it worked well.

    Furniture is old in living room, but this is florida, it looks like florida. The bed was huge and comfy. there was a bidet in the bathroom. Huge patio with furniture and a light for use at night.

    There is a Publix right up the street that you can fill your fridge with anything that you need to use in the full kitchen that has a stove, oven, microwave and dishwasher. Fully furnished One bed, One and a half bath condo. Wonderful view of biscayne bay. Valet good, just call ahead for your car. No noise issues, except the resturant at the bottom of the condo's across the street they get pretty hype at night and it echos but other than that if you close your patio doors you'll be alright.

    Will be back. Thanks Hilton/Doubletree. And I hate I didn't get to eat my check in cookie. Left it on the dang dining room table and forgot about it.

    09/02/15 | Link | Rating: 5.0