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Doubletree Miami Mart Hotel in Miami, FL

Doubletree Miami Mart Hotel in Miami, FL

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Company Info:

Rating: 2.74

Address: 711 NW 72nd Ave, Miami, FL, 33126

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    Comments (38):

    1. Tom H.
    Stayed here for business. It did the job. Not overly impressed. The only reason I stayed here was that I Hotwired the room. I do not think I would pay full price for this place. Its a very busy hotel with conventions and people getting ready to go on cruises staying here. I judge hotels by the quality of their beds. This place had some comfortable beds and that is enough for me. Rooms were clean. The elevators are in the process of being upgraded. Thank God because you feel like they make not make it up to your floor.  I would recommend for short stays

    10/03/10 | Link | Rating: 4.0
    2. Robert T.
    Hotel Great, Restaurant Blows!!

    The hotel itself was a typical Hilton property with exceptional amenities and a staff that is professional, enthusiastic, and helpful. The rooms are spacious and comfortable. My daughter and I were in Miami for the Visionary Expo, a convention of artists, tattooists, and performance art. The hotel is located next to the convention center, hence our staying here. We will definitely be back next year for the Expo.

    Caveat: If you have a car, use it to eat. Do not go to Impressions, the hotel restaurant. They had two decent appetizers on the menu (sliders and mini crab cakes) that we got while sitting in the lounge area our first evening there. We did not have a car (taking a taxi into town or to the nearest area of restaurants was prohibitively expensive...around $30 there and back) so we ventured into Impressions.

    The breakfast was standard, decent, but most important....free because I happen to be a Hilton Honors member. It definitely would not be worth the money to eat here. Unfortunately, we had to have lunch there as well. I had a burger that was bland and lacked any real flavor. My daughter got the carne asada....again no real depth of flavor,  but the kitchen compensated by sending out a well done piece of meat that approximated leather rather than rare, the way my daughter asked for it. When I sent it back, not only I did get a rather impolite dismissal from the server, but I also was treated to him speaking to another server about me in Spanish....this I know because I speak Spanish as well (I look like a gringo so he assumed I wouldn't understand him). The second piece came out medium rare at best. At that point in time, I simply asked for the check and expressed my disappointment to the server in Spanish. The look on his face and subsequent squirming almost made up for an extremely sub par meal.

    25/10/09 | Link | Rating: 4.0
    3. Daniel R.
    Stayed here last night before flying out at MIA and had a great experience!  Hotel was able to accommodate a King size (SUPER comfy), the decor was tasteful and the airport shuttle was very timely.  For the price, (we hotwired) couldn't ask for a better stay...plus the warm cookie at check in was awesome!

    27/09/10 | Link | Rating: 5.0
    4. Chris R.
    I asked for a different kind of room and the checkin person assisted to help. She made a single king bed room into a double without any problem. She then welcomed me and offered some cookies. The cookies were hot and delicious. I would definitely stay at this location again, the price to park a car overnight is only $7.

    26/07/10 | Link | Rating: 4.0
    5. James G.
    A friend and I stayed at this hotel during a comic book convention and had all sorts of issues with the hotel, its staff, and its policies. I booked a room in early June for a convention that was to happen in early July. The hotel's website/online reservation system stated that there was a room with two double beds available, so I booked it. I set the checkin time to 9:00 PM and that is just about the time we arrived at the hotel. When I went to the front desk to checkin, the person I spoke with told me that they had oversold the hotel, and the room I requested wasn't available. He told me that I could have a room with a single king bed, and that the following morning, they would move me to a room with two doubles. My friend and I were both tired, so we agreed. The front desk person then stated that the water main for the hotel had broken, and there was no water currently flowing into the hotel. The hotel staff was handing out bottles of water for free to folks who wanted them, but that doesn't really help when you want a nice hot shower after a long day of traveling. The water finally did come back on at 4:00 AM.

    The next morning, I woke up and walked down to the front desk and asked to be switched to the two double bed room, and the lady at the desk told me that there wasn't one available. I told her that the person last night told me that I would be able to get into one, and that he'd even made a note on my account. She didn't even look at my reservation or anything, and told me that I should probably just stop expecting a two double room. I then asked her if I could get a rollaway bed, and she told me that I could, but it would cost an extra $20 a night. So basically they messed up, promised me something they didn't have, and are asking me to pay an extra fee to fix the problem. Way to go Doubletree.

    Finally, the hotel charges $7 a day for parking, even for the folks who are paying for rooms. This is really salt in the wound. I can understand asking folks visiting the hotel for a convention who aren't spending the night to pay, but a guest who is already paying for the room? That just doesn't seem right. So Hilton/Doubletree, you've lost my business. I'll never set foot in another of your properties. The only reason I'm giving this hotel two stars is the fact that the rooms are clean, the property is well maintained, and the convention space was nice. Other than that, there doesn't seem to be much going for this Doubletree.

    03/07/11 | Link | Rating: 2.0
    6. Educate F.
    My safety was compromised more than once. Hotel staffers claim that keys need to be swiped after late hours in order to access your floor. NOT TRUE ( unless after reading this they fix this security breach, as of yesterday this was the case)! I have video to show two late nights accessing my floor with NO Swiping in order to have the elevator grant me access to push my floor number. ANY stranger can access these floors at ANY given time. Rewind to yesterday, an unwanted delivery person made it up to my floor even after calling the front desk and specifically instructing them NOT to let ANYONE up to my floor. They claimed that they would need authorization by me and would need a hotel key granting them access to my floor. Wow! I felt SUPER SAFE! Not quiet. Guess who comes knocking on my door?..... You guessed it- the unwanted delivery man!! This delivery guy was POUNDING at my door! Long story short, when I called the front desk, they were pointing fingers at each-other and claimed that I did not speak to neither of the staffers!? They claimed that the delivery guy went through the service elevator!! I then thought...hmmmmm....ooh wow...so there isn't really any type of security. Calling all criminals and unwanted guest.....service elevators are unsecured!! Just to add a side note...the hotel staffers allowed the unwanted delivery person up. They failed to secure my safety. To get to the elevators, it would be IMPOSSIBLY not to be seen by the front desk, especially having your hands full with a food order at 11:30 pm!!! Again, this might not be a big deal to some but when I travel to a hotel, my first priority is SAFETY! My last night at this hotel was the worse out of the three nights. I couldn't even sleep the entire night knowing that  anyone can ride up to any floor late night and do what ever they want to who ever! Lastly, I was given approximately 48.00 credit ( since I ordered room service on the last night for what happened) I did received an apology but this was the third and worse issue that I had since checking in three nights prior, this was a BIG deal and it was dealt with like if I complained that my room service meal was delivered cold!  It is the principle of it all! I'm still waiting to hear from the General Manager Tony Ferrera and CEO Mr. Chris Nassetta. I know they will regret my inconvenience....I know they will strive to correct the situation but will they respond to my personal email? Will they think out of the box and really convince me NOW and not in the future? I will keep everyone posted and I will repost this until they convince me that my entire stay at the hotel wasn't suppose to happen like it did. My ENTIRE stay was all about worrying and a feeling of being unsafe and that my concerns were dealt with at a low priority rather than a high priority. Again, lets see if their actions will speak louder than words and I don't mean the meaningless automated message that pops up under unpleasant review (s) like this one. I'm a BIG Yelper. I don't want anyone going through with what I went through! I will repost with my other incidents in more depth. Rating this hotel....ONE STAR!

    28/07/13 | Link | Rating: 1.0
    7. RK T.
    Ok hotel... Close to the airport and convenient for a precruise hotel. The mart at the hotel was nothing fancy.

    17/04/12 | Link | Rating: 3.0
    8. Jim C.
    Good hotel and hotel experience while in Miami. This used to be the Sheraton Miami Mart Hotel.  Rooms were nice, clean, and comfy with no complaints at all. Lobby area is modern and welcoming. There is a bar area and restaurant on the left and the merchandise mart area with interesting stores for shopping to the right (open Mon-Sat only). And there is a Starbucks conveniently located near the entrance as well as an Au Bon Pain in the merchandise mart area.

    Only minor gripes were - elevators seem older and were a bit shaky. Parking is $7/night.

    Bottom line: Positive overall experience and gotta love the warm Doubletree chocolate chip cookies that they give you when you check in.

    15/02/09 | Link | Rating: 4.0
    9. Tracy M.
    It was my cousin's big day - her wedding day! And she'd chosen this hotel as the place for her reception.

    11 months of planning went into this whole event. The bride's party arrived at 9:00am, on the big day, in order to check into the Honeymoon Suite and start getting ready. The room wasn't ready. Not just that it hadn't been cleaned...oh no...there were still guests asleep in there. Great! So after about one hour, they put us in another suite, that had no bed (wierd), and advised they would let us know when the honeymoon suite was ready. My cousin tried to speak with the event coordinator whom she'd been planning this whole event with for months, only to find out that he was on vacation and unavailable, and not to worry, because he'd left his assistant in charge! Really?! So we started the day late, and began rushing everything because the bride couldn't be an hour late to the church! And we didn't unpack and fully set up in the room, because it was temporary. At around noon, we get the keys to the other room and slowly make the move.

    We finish getting ready, go to the church, wedding happens beautifully, and we proceed to head back to the hotel.

    The reception was to begin at 6pm, with open bar and hors d'œuvre. When we walked over to the reception hall, to our surprise, the hall was it not prepared on time. In fact, all 5 employees setting up the hall were nonchalantly folding the napkins, beginning to lay the table clothes on the tables, putting together the candle arrangments for the tables, the chair covers weren't on, floral arrangments scattered throughout the room, etc. NOTHING was done. And they had these smug looks on their faces, not caring or even trying to rush. The decorations, pictures my cousin had left them to include as the decorations, pretty much everything was carelessly thrown on the floor. This spectacle was on full display to all the arriving guests of the wedding. As soon as I realized what was happening, I closed the doors to the hall. The guests did not need to see this scene, which was forcing all 100 of them to sort of stand around throughout the hotel for almost an hour. The seating chart was wrong - completely wrong! I mean, the bridal party was supossed to be seated together, as were the parents of the bride and groom, at tables close to the newlyweds. This was far from the case. Only half of the seating cards were made available, and with incorrect seating assignments. We were all over the place, and ultimately forced to just find any available seat and have people move to other tables to accomodate. I, the maid of honor, ended up in the back, near the kitchen. There was one tiny bar, with a poor old man who had no help. He was very slow, so there was always a really long line to get drinks. I felt bad because he was old enough to be my grandfather, so I just couldn't complain. I pitied the man, and couldn't imagine him being fired at that age. The food ended up coming out very quickly - actually too quickly, probably because they had already lost so much time and had to get the food served. I'd barely sat down when the mediocre salad came out. Minutes later, the main course was served. I looked over at the line for the bar, and as these two courses were coming and going, the same people were still standing there, hoping to get a drink. The lighting was wierd too, as it was constantly changing, from bright to dim to bright again. I mean, throughout dinner and the night, for no particular reason. The bathrooms in the lobby, which are the same ones used for the wedding guests, are ugly, dated, and not as clean as they should be. I felt bad for my cousin, who had to go in there with her crisp, white dress.

    The hotel never attempted to compensate or even offer an extra hour for the reception. It was a disaster.

    15/01/11 | Link | Rating: 1.0
    10. Michele B.
    We stayed here in the middle of our vacation because we were meeting a friend at the airport rather late and they have an airport shuttle that runs every half hour.

    So I took the shuttle to the airport to meet my friend.  Returning, we waited an hour for the shuttle back, jealously watching the shuttle busses from all of the other hotels go by.  Twice.  Even the Las Quintas one.  We called the hotel twice to see what the hold up was and we were assured twice that it was coming (just keep standing there, ladies).  

    Eventually, we saw it drive up from the sidewalk, with its picture of a chocolate chip cookie on the side, and began hailing it.  But it didn't stop.  So I ran down the block, chasing that cookie, flailing my arms in an undignified manner, and flagged him down with the help of a honking taxi behind.  The shuttle bus driver came out and then, with a desperate look on his face,  opened the door to reveal a shuttle bus packed with weary travelers, who all turned to look at me, silently, blankly, like a group of downtrodden refugees.  And he told us there was no room for us.  And we would have to wait another half hour.

    So at this point I yelled at the driver a little bit.

    Then we took a $15 plus tip taxi to the hotel.  

    When we got there, I yelled at the front desk guy, in the manner of a guest on the now cancelled Ricki Lake show.  He said, "I don't usually do this but..." and  he gave us two tickets for free drinks.  Because we are generally appeased with alcohol.  He read us well.

    But the hotel bar had only one bartender who was also serving food from the kitchen, so getting our drink took at least half an hour.   And half of the people already at the bar had been amongst the weary travelers on the shuttle.  And they mentioned that they had heard me screaming like a crazy lady at the driver.  Who probably has his own problems.  So that was embarrassing.

    Also, there was no toilet paper in the room.  We called down twice but it never came.  We had to use Kleenex.

    So when the manager lady asked how our stay was I told her.  And she comped our $7 parking charge.

    She seemed to genuinely care that the service was so bad.  So it might improve for the next person but in general they seemed under staffed, and the service was not what you would expect from a three and a half star hotel.

    The rooms and the gym were nice.  I heard the gym has a basketball court.

    27/08/11 | Link | Rating: 2.0
    11. Dana F.
    Staff was super, Iam a hilton honor member, I want to say front desk staff makes this hotel exceptional.

    29/09/12 | Link | Rating: 5.0
    12. Veronika O.
    This double tree Hilton  needs to be renamed the Hilton mildew. Dirty, the stench of mildew was overwhelming. The source was the bathtub tile, all black in mildew. Yuck!

    10/06/12 | Link | Rating: 1.0
    13. Jamison E.
    My last review of this Doubletree was 2 stars but I gave them another chance and am I glad I did.  I was greeted right away and upgraded to a great room (suite) which was very clean and more than I needed.  I then enjoyed the complimentary hours de vours on the Hilton Honors floor which were nice.  I traveled down to the bar and had a complimentary drink and then had another as I was given the chance to pick a card when I checked in and won a drink.  So 2 free drinks...but then I went to the front desk to give them a receipt the accidentaly left in my folio and they let me pick another card...free appetizer.  So basically they fed my and let me drink for free.  Hard to give them 2 stars for that.  Thanks for a great experience.  I will be back soon!

    07/10/12 | Link | Rating: 4.0
    14. Virginia M.
    I miss the days where this was the Radisson though if you're a Miami native, you still call this hotel The Radisson but moving on...I only really come here to check out their mart and beware there is a $5 parking fee. They do, however, give you back a dollar if you get it validated. (I remember when this place cost $2 for parking- stupid economy.)

    It seems like everytime I come to this hotel the decor to the front lobby changes. Its oddly fascinating. It's a clean hotel and all its amenities are modern as well. I can dig it.

    30/01/12 | Link | Rating: 4.0
    15. Rodrigo D.
    * Shuttle Service is great. You need to wave the shuttle as you wait in the designated Hotel Shuttle Stop (if you fly american, it is on the border of American Airlines and the International Airline ticket counters)

    * I recommend tipping the Shuttle driver since he places your luggage on the back and then takes it out upon arrival.

    * Julian, from the front desk, did a good job of keeping me posted on where to wait for the shuttle and how close it was to arriving.

    * The lobby area is modern, but the rooms are a bit outdated, yet clean, which is the most important thing.

    * Upon arrival you get the awesome chocolate chip cookie.

    15/12/12 | Link | Rating: 4.0
    16. Patricia A.
    Stayed here for News Years last year, got a room with a great view!
    The room is big,cozy and clean! Had room service and was pretty happy with it too!
    two thumbs up!

    11/07/12 | Link | Rating: 5.0
    17. Louie S.
    The hotel and room were fairly nice although the food is expensive.  It did come with complimentary water bottles
    My main problem is that we waited 45 minutes for a shuttle to the airport and were then crammed into a van with more people than seat belts.  
    Be weary if you plan on using the shuttle service at this hotel.

    17/11/13 | Link | Rating: 2.0
    18. Matthew O.
    We went to the Doubletree to visit my wife's parents who were staying there while on a layover on their way home from a vacation in the tropics.  We were surprised at this 5 dollar parking fee.  The parking attendant was very rude and not helpful when I asked for directions to the lobby.  Oh well..  

    We decided to go to dinner off the hotel property.  When we returned, the parking nazi refused to let us back into the parking lot, insisting that over-night parking cost an additional 3 dollars.  I told him we were only going to be there 30 minutes and I had already paid 5 bucks to park.  At that point he had a little melt down, which I thought was really funny.  At that point I put the car in park and egged him on a little to see how far he would go.  After a few minutes, I got bored  and paid him a few extra bucks and the lord of the gate let us park in his precious parking lot.  

    I travel quite a bit and have never seen that kind of rude behavior at any other hotel.  If I ever need to stay in a hotel in that area, I will be seeking out a Marriott.

    27/11/12 | Link | Rating: 1.0
    19. Vern L.
    Wow.  How bad can it get???  The room appeared nice.  However, the entire reason to stay in a hotel is to get a good nights sleep.  This is not happening at this hotel.  If you do book here stay off the 9th floor.  The 10th floor is "private" condos.  All night all I heard was the tapping of dog feet and and bones.  It is impossible to sleep here.   When I brought my concern to the front desk they said I "might" get an email but couldn't be sure.  
    Great customer service..........NOT!!!

    I would recommend the Miami Holiday Inn.  A little older, but a much better overall experience.

    24/12/12 | Link | Rating: 1.0
    20. Joe W.
    Not impressed by the staff here. I asked to not be disturbed in the morning by contacting the front desk upon my check in here.

    What do ya know....??? 9am I have a maid knocking on my door saying "housekeeping", then she walked in the room. Why didn't I have a "Do Not Disturb" sign on the door? BECAUSE THE ROOM DIDN"T HAVE ONE, and the front desk said it would be taken care of.... PFFFFTTTT that didn't happen.

    So my stay with them was ruined since I didn't get to sleep in on my day off.

    $5 for parking, and then being told I can't go in/out. So it makes you feel as if once you check into this hotel, they want to keep you inside of it, or call a cab to go somewhere, but don't take your car or we will charge you another $5 for parking. PFFFTTT I don't think so.

    This place here, is sub-standard to what Double Tree hotels should be.

    12/07/13 | Link | Rating: 2.0
    21. Ron Q.
    Hotel is very nice but the servers in the hotel bar could use some retraining. They had difficulty using their computer system to enter orders (and that was what we were told by one of the bartenders).  Servers would have to be REPEATEDLY asked if they could take our order. I even had to resort to using the flashlight on my phone to get their attention. She definitely changed the moods of everyone in our group.

    05/03/14 | Link | Rating: 1.0
    22. Desiree D.
    For it being a Hilton Hotel, I am very disappointed. Over priced breakfast buffet, and worst Mojitos I have ever had!

    25/10/13 | Link | Rating: 2.0
    23. Amber N.
    We stayed here and thought it was a wonderful hotel. Very clean and our room was beautiful. Our outside view wasn't great, but it looked better at night. LOL. Easy to get around and the staff was really nice. I'd stay here again in a second.

    20/05/14 | Link | Rating: 4.0
    24. Luke O.
    Room was great, pretty large, decent view of airport...but...

    Didn't get given or even offered cookie on arrival and was made to wait a long time to check in,  lobby stinks of damp...really dodgy smell.

    Wouldn't stay here again...I've had better welcomes from doubletree in other towns and this place disappointed.

    27/06/14 | Link | Rating: 1.0
    25. Lori R.
    Stayed here Sunday night before a cruise after winning this hotel via a Priceline bid of $85.   We were a bit confused at the airport about where to catch the shuttle, but that's the airport's fault.  Turns out there are several locations depending on where you come in, and you need to flag down the shuttle driver, which we had no problem doing.

       Five-star check-in.  Gal was friendly and welcoming.

       Five-star cookies.  I really am not big into sweets, but I confess I had a chunk torn off and was chewing in the elevator.  I doubt seriously I'm the only one that can't wait to tear into that warm goodness!

       Room...fine.  Perfectly ok.  Clean.  Sure it's an older hotel, but the bed was comfy, there were plenty of thick towels.  

       Now, if you're like us and you show up with no car on a Sunday night, be aware there is nothing nearby.  Even the shopping "mart" is closed.  No big deal to us, as we were there for a restful night before our cruise.

     Fortunately, the hotel bar was open.  Sadly, Happy Hour is not on the weekends.  I wish every bar had happy hour every day!   Bartender had a lot to do.  He sure kept busy.  We had some drinks and shared their sliders, which were good. You have your choice of 4:  a chorizo one, turkey burger, crabcake & regular cheeseburger.  We skipped the chorizo one and tried the other three.   Turkey burger was my fave.

     Note to hotel:  you might not want to leave a sign up by the register in the bar for everyone to see that says a VIP's name and what room they're staying in.  That kind of guidance to staff should not be broadcast for all kinds of reasons, particularly security.  We were tempted to say we were her staff and charge everything to her room :) (just kidding!)

      Anyway, later that night we came back down for dinner.  I wanted something light, so I ordered the scallop salad for like eight bucks.  Husband got the cheese quesadilla.  I LOVED my perfectly seared scallops on perfectly dressed watercress. Not only was it beautiful (sorry, camera had run out of juice at this point, so sadly no pic), but it was absolutely perfect.  Could not believe it was so inexpensive either!  It was not a large salad, but it was light and delicious, and could not have been prepared any better!  Husband, however, was not thrilled with his quesadilla as it was more vegetables and less cheese than he had in mind. (which means, I would've probably liked it).

       Back to the hotel itself...lobby-wise, there was a smell that really bothered me.  My guess is it might've been largely due to the Shopping Mart that's attached to it.  I couldn't quite put my finger on it, but the best I can describe is a cross between ivory soap and the way many import shops smell.  

     They're obviously in the middle of renovations.  Monday morning, there was a lot of window-cleaning and painting going on, which should lead to good things.

       Hotel shop gets my most unusual, tackiest hotel shop vote ever.  If you've ever stopped at South of the Border in SC, you know what I mean.  There was stuff in there  I'm guessing have been there for decades that no one bought, no one ever will and they'll still be there.  Like the "lawyers journals", sales pads, or the Tweety bubble bath?  Then again, I might be wrong and they could be best sellers.  

       TIP:  If you're looking for the business center, it's an unmarked door.  We asked two different people where it was, and they would say "it's right to the left", or "it's right around the corner", but no one ever said, it's a brown door with no sign on it.  That would've been all we needed to know.

    22/01/12 | Link | Rating: 3.0
    26. Rik F.
    This review is for the restaurant. It's awful. No other word for it. The buffet was a joke so ordered off the menu. I ordered pasta with shrimp, garlic, fresh basil and tomato.

    The bread arrived first and was stale.

    When the pasta arrived, it had shrimp parmesan and pasta in olive oil. No tomatoes or basil. When I asked the waiter, he said "It's in there. Dig to the bottom you'll find it.".  Seriously?

    12/01/14 | Link | Rating: 1.0
    27. L H.
    1 star because the front desk and operator were wonderful

    0 star because of having to pay for parking
    0 star because the room reeked of smoke
    0 star because the a/c unit not working.
    0 star because tbe carpets are sticky and you must wear socks otherwise your feet will be black.
    0 star because I was placed in a handicapped room and wasn't informed
    0 star because I called and changed my reservation from King to double beds because my mother was staying with me. I was told upon check in that there were no more double beds and that a roller bed would be brought to the room for my mom. What? No thank you no one is staying in a pull out couch or roller bed.
    0 free breakfast

    03/12/13 | Link | Rating: 1.0
    28. Coe G.
    We got placed here by the airport after our flight left early without us. We enjoyed the hotel! Everything was clean. They have three restaurants that I know of. We ate dinner and breakfast here and everything was good. The people were nice and were so accommodating to the fact that we did not have most of our belongings (out other suitcase is at the hotel). They supplied us with deodorant, tooth paste, Tooth brushes, and razors. We would stay here again

    14/10/14 | Link | Rating: 5.0
    29. Dre B.
    Stayed here for a week and loved it. Spacious, clean, nice restaurant buffet downstairs.

    I don't like having to pay for parking at a location this far from the downtown of the city -- the parking lot is not in high demand, so why charge us? -- and the housekeeping staff knocks when they shouldn't knock for some reason.

    Otherwise this hotel is great, I would surely stay here again.

    13/10/13 | Link | Rating: 4.0
    30. Megan D.
    One of my friends is here for a convention, speaking, and I'm waiting for her at the bar. So that's all I can evaluate. After 5 minutes of sitting here, making eye contact with every employee behind the bar (all 4), finally someone asked if I'd been helped yet. Backwardly though. "Someone helped you already, right?" To which I said "no. No ones even greeted me yet" then I asked what Cabernets they had to which he said "house, (something undiscernable), and Kendall Jackson which is nice." Whatever.
    A woman at the end of the bar was given a menu and special treatment. I had no idea they served food of any kind, because I was served a glass cat food dish of "beer nuts," which I can only assume are a proper pairing with my wine. The woman at the end of the bar was given a proper Cabernet glass for her white wine choice, meanwhile I was given a generic cheapass wine glass. I have no idea what foods they may offer because no one has spoken to me since giving me my cat food dish of nuts.
    Fuck this place, and the greasy bartenders that "work" here. :)

    19/02/14 | Link | Rating: 1.0
    31. Wai W.
    Food is not the greatest but it is a hotel.  Rooms are updated and clean.  Staff friendly and very helpful, they did forget to give me my cookie this trip but maybe they think I need to be on a diet.

    Whenever I visit Miami on business I try staying at this property.   In the convention/shopping center has an Au Bon Pain so you can grab a quick coffee and bake goods for a snack or breakfasr, lunch or sweets after dinner.

    Nice lobby, check in and check out are painless and fast.

    16/11/13 | Link | Rating: 4.0
    32. Steve H.
    Impossible to beat for the price with quick, tasty eats right next to the convention center. I could eat their empanadas for DAYS! This would be a five-star review if not for the somewhat surly employee I encountered this afternoon. Otherwise it's been great food at a good price a short walk from the con center.

    17/01/15 | Link | Rating: 4.0
    33. Jason F.
    I have stayed here five times or so. This hotel is very conveniently close to the airport and the restaurant has good quality food. The hotel bar is just okay and gets kind of busy. If you wanna go off property to find something to eat late at night, you'll have to drive 10+ minutes to find anything.

    It's nice that they have the warm cookies and do let you pick a card when you register if you"re Hilton Honors. I usually win a complimentary drink from the bar or free in room movie.

    The staff is awesome and helpful.

    15/01/14 | Link | Rating: 3.0
    34. Douglas G.
    My wife and I missed a flight on our way to Saint Martin and received accommodations from the airline. Our first impression from reviews weren't favorable but after arriving,  we were pleasantly surprised by warm cookies from Maria at the front desk. Not only that, our room was newly renovated and very clean. Lunch in the restaurant was good too - a delicious black bean burger and sweet potato fries.

    Perfect accommodations for the weary travelers.

    27/10/14 | Link | Rating: 4.0
    35. Brad C.
    Rude! Mean! Unprofessional! Must I go on?? I am completely shocked how I was treated at the front desk upon check in.  When I made certain our card would not be charged, we left immediately and went to Hyatt around the corner.  warm cookies are a nice gesture but the attitude made me want to barf it up.  Sad.  oh yeah, btw, I work for one of the World's largest hotel suppliers so i'll make certain they know about this.

    20/11/14 | Link | Rating: 1.0
    36. Agnes V.
    Not happy at all... Stay away!   I asked to be moved to a different room since the bathroom was dirty but no they refused so I'm taking my business somewhere else

    21/05/15 | Link | Rating: 1.0
    37. amy b.
    I have to say, I was disappointed. The hotel was nice but the staff is really rude. They ignore you or just give you the state.

    They do a mandatory 15% gratuity on a Sunday brunch for 2 people. Bill was 71.00,I couldn't believe it. Nothing posted on prices or on gratuity. Service is horrible probably because the have mandatory gratuity.

    On room service the charge a delivery charge as well.

    Never Again!!!!

    20/04/15 | Link | Rating: 1.0
    38. Tim F.
    The hotel was nice, clean, organized and had an excellent breakfast buffet. It will work well for an overnight stay, a business trip or to fly in the night before a cruise ship vacation.

    It's close to the airport and there is a $10 a person cruise ship shuttle that picks up here.

    It's probably not the ideal location for a Miami site seeing trip.

    27/02/15 | Link | Rating: 4.0