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Hyatt Regency Miami in Miami, FL

Hyatt Regency Miami in Miami, FL

Specialties

Located in the middle of Downtown and Brickell's business and financial district, on the scenic Miami River, steps from the Riverwalk, near shopping and dining at Bayside Marketplace. 612 rooms hotel, including 90 suites. Minutes to the Port of Miami Merry Brickell Village Miami Beach, South Beach, MIami Beach, Coconut Grove, Coral Gables and Key Biscayne.  Connected to the Metro Mover and City of Miami Convention Center. This hotel is in compliance with U.S. government fire.

History

Established in 1982.

 

Company Info:

Rating: 2.80

Address: 400 SE Second Ave, Miami, FL, 33131
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (129):

1. La C.
I was super worried before arriving for our one night stay.  I had rolled the dice and gotten the hotel from priceline for $55 a night.  I came on yelp to read the reviews after the fact and was afraid I made a mistake but luckily I did not!  The hotel is in the heart of downtown and its connected to the convention center.  I was grateful that the self parking was reasonable at $12.95 per day versus the $30 valet fee.  We arrived super tired and ready to rest and a restful night we did get.  The room we had faced the river and it was very nice, two plush beds, a flat screen tv with many cable channels and a radio that was iPod friendly.  The bathroom is old school but for its purpose it worked.  I would definitely stay here again for a short trip.  If you don't have a car its far from the Miami Beach action and I'm sure a taxi cab would be pricey.  This is very convenient for departing on a cruise because its a few minutes from the port so whether you have a car or not it won't cost an arm or a leg.

28/08/09 | Link | Rating: 4.0
2. cindy w.
Decent place for business travelers if you can mind the construction happening in the area (downtown Miami is undergoing a condo boom). No free wifi unfortanately. My friend (who was a guest) had an excellent room, plush beds, decor etc. Parts of the hotel can look dated but overall, the room halls were alright, I was here for a work convention. The place is accessible via the Metromover. It's also a quick stop to South Beach. If you want a hotel near restaurants, things to do, etc. I would move to South Beach, otherwise.

06/08/07 | Link | Rating: 3.0
3. susan y.
For a room at $200 a night not having free WIFI is unacceptable!  I stayed here because I had to take an exam there the next morning.  The night before I wanted to look up some things last minute only to find out I had to pay for a day pass!  There wasn't even a hotel computer to use in the whole building that didn't require that you sign up for a day pass with Tmobile.  A couple of my friends stayed at the hotel right next door and it was half the cost and came with free wifi and they had good reviews about it.

Bottom line is, it's not worth the price you pay.  I've had better service at a Best western for a fraction of the cost.

11/03/09 | Link | Rating: 1.0
4. Kanchana R.
Loved the location. I think it is a Hyatt thing to be in the perfect location. Like the one in NY, you can walk through the hotel lobby right into Grand Central. Anyways.. this one in Miami..

The Hyatt staff is always well-trained and very friendly. They do go out of their ways to please you and make you feel at home. I forgot to bring something and called the housekeeping staff. They were very very helpful in sending my what I needed.

The Hyatt bed is very comfortable. You are guaranteed a good night's sleep.

The lobby and the restrooms in the lobby give you the wrong impression and boost your expectaions TOO high for their room.. like someone said here it is misleading. I usually find their rooms decent in other Hyatt's. This one, for how much it cost, was not very nice. The layout was terribly awkward. You can easily hurt yourself walking out of the restroom back to bed. They had this weird half-wall thing separating the bedroom area and the bathroom. The worst experience I had that really turned me off was that I was on the floor below their Regency level, where they serve breakfast for guests in that level. My room was right below the service area where they had tile floor and the staff was walking in and out of the service room to serve their guests. I called to ask the front desk staff what was above my room, a guestroom or a working space. They said it was a guestroom (which was wrong.. it was a their backroom/service area) So I told them it seemes like someone in that room is walking around in high heels in the past 15 minutes ... AT 5 AM.. Please let them know. It doesn't stop.. so I had to go find out for myself. Went up to the level above to find that staff was walking in and out servicing their guests.

I went downstairs to talk to the front desk staff and she said she didn't find any noise that I told her about. So she was either uninformed or didn't really know anything about that level. After solving the mystery, I came back to my room and of course the foot step continues. We asked to change rooms and they were helpful with that.

The rooms themselves were smelly. Sinks in both rooms I stayed were cracked in the middle. Amenities were great, though.

So, apart from the incidence, I think the experience was alright. The hotel can use a little facelift in their rooms. Will I recommend my friends to stay there? I will. It has great location.

27/04/10 | Link | Rating: 3.0
5. Frances H.
As a frequent traveler, especially to Starwood and Hyatt hotels, I was very disappointed with the inconsistency in the cleaning of my room...twice in a row newspapers were left on the floor, old coffee in the pot and cushions on the floor..I say a little laziness on their part!  Definately NOT Hyatt standard!

10/08/10 | Link | Rating: 3.0
6. Trisha F.
Compared to some of the rooms I've stayed in lately, this room was plush!  Comfortable bed, which was great because I was staying there while at a convention with work and I was exhausted in the evening.  Ample space, especially it being just me in the room.  Room service was expensive, but good.

The only downsides: no free wifi and the wifi they did have was $9.95 per day... kinda steep in my book.  As well, since the hotel itself was undergoing some construction and renevation (this was back in early July) the balcony doors were sealed and unable to get any fresh air into the room so the AC alone made it a bit stuffy.

The hotel itself is very centrally located to downtown and the Miami Convention Center is attached to it so it's perfect if your conference is there. If you're looking to get to South Beach though be prepared... it's about a $25 cab ride each way.  Overall I'd stay there again...it was a good experience.

03/09/07 | Link | Rating: 4.0
7. IRENE S.
Stayed here on 3/17- 3/18 prior to our cruise on the Celebrity Eclipse.   what a dissapointment.  The room smelled musty, the carpet was warn and the bathroom was so out-dated!  I actually asked politely on 3 occasions to please spray the room with some sort of air freshener, unfortunately they did nothing for me, thus the smell triggered a migraine!The only nice feature was the Riverwalk Cafe, which hosted an excellent breakfest buffet. Check around if you need a hotel, the $$$ they charge is not worth it!  Did it not meet my expectations of a Hyatt that I am used to staying at.

28/03/11 | Link | Rating: 2.0
8. Bahareh M.
Okay, I understand it is hard to maintain a the hundreds of rooms that hotels have.  But if I'm staying in a "4-star" hotel I expect to not have a cockroach in my room, or gnats everywhere.  

So yes, I did find a cockroach in the bathroom.  It was actually chilling on the roll of toilet paper.  Luckily there was another roll to use.  I sacked up and killed the roach myself.  But then there was the issue with all the gnats.  Why so many?  Why bothering me while I sit at the desk?  Why flying around the bathroom sink and mirror?  The room appeared clean from first glance, but there was something wrong, don't you think?  When I called to complain, they sounded very apologetic, but didn't actually offer to switch my room or upgrade me on a future stay or anything.  They did offer housekeeping to come up, but it was too late by that point.

I'm giving it two stars though, because the bed was really super comfortable and I liked the shower head.

And why can't these hotels just offer free wireless internet?  Is it too much to ask a business hotel, in a business area, to not be so cheap?  It would really add to everyone's enjoyment.  

Well, I'm disinclined to stay at this hotel again - especially because there was a lot of construction noise.  And of course, cockroaches and gnats do not 4-star hotels make.

19/09/07 | Link | Rating: 2.0
9. Emy B.
This hotel is pretty much attached to a conference center making it really popular for business people.
Room are small and in my opinion outdated.  The hotel is defnitely an old hotel that was turned into a Hyatt.
Valet were very fast and very courteous.
The road coming to the hotel is really weird.... its at the end of a 90 degree exit turn...
Anyways very crowded around weekdays with people wearing suits.
Very convenient being very close to downtown.
Will probably try to find somewhere else to stay the next time.

20/05/08 | Link | Rating: 3.0
10. deshunda m.
I'm surprised by the not so good ratings. I stayed here over night before my cruise and couldn't find anything to complain about other than not having free WIFI but I was still able to connect anyway.  This day and age paying for a hotel the least they can do is give you free internet access. But as far as everything else, the hotel was very nice and clean, the beds were comfy and I love the products that are available to the guests. :-)

I will definitely stay again.

22/03/09 | Link | Rating: 4.0
11. Stefano M.
From a 4 star hotel I'd expect a little more..the rooms were ok, beds not so comfortable, overall good enough but nothing special.

03/07/11 | Link | Rating: 3.0
12. Peg B.
so far our trip here is lovely. Rooms are nice, view of bridge and canal nice, but bathrooms are dark and not makeup or visually challenged friendly.   walked to Bayside for lunch and had a great time.  Will update tomorrow!  If you walk to Bay walk for a meal, make sure you dress lightly!

20/07/11 | Link | Rating: 4.0
13. James A.
This has to be the worst hotel that I have stayed at in awhile.  Forget about self-parking; their parking garage is attached to a series of buildings and trying to lug your luggage all the way to the front desk is definitely an experience.

It seemed like our experiences with the hotel staff were inconsistent.  During check-in, we were served by a Manager, which was a pleasant experience.  Check-out was a completely different experience, however; the staffer seemed to just not care very much about our concerns and rushed through us to help the next guest.

The room was putrid.  We asked for a non-smoking room.  They gave us one, on a smoking floor...wtf?  

As if that wasn't bad enough, the room was a disaster.  It smelled awful and the toilet water was yellow...was this room even cleaned?  The room itself was pretty old looking and the balcony wasn't even accessible.  The room did not have a thick curtain that we could pull across the windows, so our room was showered with light first thing in the morning.  

This was our first Hyatt experience and was extremely unpleasant.  Avoid this hotel at all costs.

10/01/09 | Link | Rating: 1.0
14. Kyla G.
Stayed for the Sony Ericsson Open. Checked in at 10pm. The person at the front desk said that despite requesting a king bed, I'd be staying in a double. I asked him to check again, and he said I'd have to wait "a bit" for housekeeping to find a room. In my mind, that meant midnight. So we took the double.

The disappointment continued when we got to the room. We were the first room after the elevators, so we heard EVERYTHING. The room was small and smelled dusty, which was to be expected as the room was actually dusty. Desperately needing a shower after a day in the sun, I attempted to clean off. But this shower was only made for people 5'5" or shorter... I'm 5'10" and the shower head was literally at chin level. The water only flowed 50% from the shower, the other 50% of the water was running from the tub. Speaking of the tub, it didn't drain. Overall, the bathroom is big, but a waste of space. In the mammoth bathroom, you'll find absolutely NO counter or storage space... it takes a balancing act to keep your toothbrush from falling into the sink.

Room service: save your money. Cold sandwiches. Undercooked pasta. Stale cake.

As far as our double beds went, they were both terrible (but at least we had options!) Squeaky, creaky and probably 15 year old mattresses that sunk in the middle. Miserable night of sleep.

Parking: $30 for valet or $12/night for a nightmare garage a trek away.

Bottom line: you're better off at a hostel. Or somewhere on the streets.

31/03/11 | Link | Rating: 2.0
15. Steve s.
Weird.

First the Hyatt is the old hotel on the very new Brickell ave. The place is busy, yet its newer contemporary hotels seem empty on a street, which in of itself is empty

The hotel is likewise full of contradictions. The service was excellent, yet the rooms are old and somewhat disjointed. There is a faux wall in front of the bathroom...Why? then again, why not...I guess.

The hotel needs a face lift. Carpets are old, and there is an omnipresent musty odor...but it is an odor, which is less negative than its foul cousin...the stench

Hyatt is ok, but there are other really new hotels literally dying for your biz...I will try one next year

29/01/10 | Link | Rating: 3.0
16. SL M.
Substandard hotel. i did not read reviews before I booked because Hyatt usually has nice accomodations. Rusty bathroom fixtures, dirty carpet. The only nice thing I can say is that the staff was nice. I would never stay here again. There is no laundry service on Sundays either.

31/10/11 | Link | Rating: 2.0
17. Rex F.
I wish to up my star rating for this hotel a notch and qualify earlier comments regarding the "honesty deficient" valet hustlers in the front.  I'm sure they're still cads, BUT the maid who serviced my room after I left found an expensive Apple MacBook Pro charger and cord I had left behind and she turned it in.  When I called the very kind desk fellow tagged and bagged it and it's now back with it's owner (me!).  Kudos to the maid and staff,  you redeem your establishment's pretentious indifference with unusual, tender honesty.  Thanks!

29/12/11 | Link | Rating: 3.0
18. Annalisa S.
Pretty good (3.5 stars really)

There's always cons to a downtown hotel, but lets start with the pros:

1.  Auto check-in machines:  Like at the airports.  I didn't have to wait in line, and it took about 60 seconds. Awesome when you're tired from traveling!

2.  Gift Shop: This place is STOCKED with everything I like and more.  Tons of cans of soda (including diet mountain dew - yay!) and everything else you can imagine to drink.  Juices, milk, chocolate milk, mmm.  And the fridge is extra cold, which makes the soda that much more enjoyable.

They have everything you could've possibly forgot to bring with you, tons of snacks, and even have sugar-free candy which is terribly hard to find.  Prices were totally reasonable.

3.  Staff - Super friendly.  I even got a phone call on day 2 to ask how my stay was.  And a card in my hotel room, personalized with my name on it welcoming me, offering resources, etc (i think it was a business-traveler thing).

4.  General decor & rooms - Bed is SO comfy, great views of the city, hotel is modern & clean.  The lobby is always lively, as its a huge hotel, with a club inside (I think).  The faux wall throws off the feng shui a bit, but its cool.

Cons:

1. Parking - Valet parking is $30-$40/night, but you get in & out privileges.  Or you can park across the street in a garage for $12.95 every time you enter/exit.  Boo.

2.  Room Service - of course, room service is expensive, but I paid $30 for an omelet & coffee.  Its a bit much compared to others & not a lot of options on the menu.

3.  Internet Service - it should just be included.  I hate when expensive hotels nickel & dime you.  silliness.  Thankfully I had my own 3g with me (some of us come here for work!)

17/04/10 | Link | Rating: 4.0
19. Nick G.
Recently stayed here, and while the service was great the rooms lacked a lot. very dirty and ewww! checked out and stayed at the doubletree for the same rate the rooms were way better and the balcony doors opened. Way better!

04/02/12 | Link | Rating: 2.0
20. Ray C.
This hotel is tired décor wise but it also actually made me and my wife tired! They put us on the 19th floor and they had construction going on the entire 2 days we were there. Drilling, buzzing and hammering from 9-7 each day, it was literally a nightmare. If they had not given us a free night's stay for the inconvenience I literally would never stay at a Hyatt again.
They rooms are old, the carpet was kind of gross, the office chair had a weird stain on it the scared us, (we put it in the corner) the overlay on the bed looked like it had never been washed and the bath room needed a power washer. All this for $160 per night, I booked through orbitz so that made us second class citizens. I have been noticing this with allot of hotels if you book through an secondary site they tend to give you the worst rooms and when you say something they say sorry you did not book through us, tough.
Oh yeah $31.00 a day Valet parking, thanks for nothing.
Thank god for Yelp, so I can tell my story.

15/04/12 | Link | Rating: 1.0
21. Pamela A.
Wow. Totally terrible. Do not stay here. Even business travelers. It will not be enjoyable. Even if you are attending a conference in the adjacent convention center, you will regret it! This was one of the worst hotel stays I've ever had...and I am totally low maintenance when it comes to travel accommodations.

I stayed here awhile back because of a conference I was attending. I thought it be fine since the Hyatt chain usually trends towards being more at the upper scale of hotel chains. Since I was attending a multiple day conference I thought it would be best to just stay here for convenience.

They claimed to have had a renovation but I didn't see any signs of that unless upgrading from 1960s to 1980s is still considered "renovation" in the 2000s.  I usually don't mind the accidental retro thing (again, I'm not picky) but the room doesn't need to have an accompanying musky retro smell that WILL NOT go away no matter what you do. The room smelled dank. So gross.

My room also had a strange extra closet at the end of the bathroom, past the toilet, shower, and sink, that was shielded by a western saloon-style pair of swinging wood doors (I'm not sure what those are called but they are usually seen in western/cowboy movies as the entrance of the bar/saloon where somebody is going to challenge somebody else's manhood in a gun fight).  It was totally weird. The room already had "normal" closet so I am not sure what this extra space was for. I've never seen this before.  Anyways, it weirded me out big time because it was super dark past all the normal bathroom stuff and did not seem to make sense. I think the weird smell, the empty neighborhood and strange-ness of this area made feel creeped out!

Anyways, the location is a business district so it is totally dead after dark. Which majorly added to the creepy-ness for me. The streets are totally empty and quiet. Add 1960s unmaintained buildings and it feels totally creepy and abandoned. I took public transit to get to South Beach for dinner and walking back to the hotel was creepy!  I didn't see anyone until I entered the hotel lobby. I would recommend taking a cab to South Beach if you are alone at night just to avoid the creepy factor.

Other cons: spotty service (some staff are nice, some are clueless (not mean, just clueless); no free wi-fi (this is just price gouging because its a business hotel and most people will "need" internet during their stay...come on, let a man catch a break!), 1980s room service menu (lacking in veggie options), not very functional "business center" for making copies and what not, bugs/pests (someone else says they are gnats...I am not sure but they were in the room flying around).

Pros: Attached to convention center, comfy bed (once you get past the odor of the room).

I say avoid it. Just stay in South Beach and take a cab to the convention center.

14/10/09 | Link | Rating: 2.0
22. Janice W.
I have ad a lot of bad hotel stays. This was NOT one of them. It was so good I am still trying to get my head around it. Stay here if you get the chance, I hope your stay is as good as the one we had. My only negative about the hotel in general is that their lobby carpets were not as clean as they should be. Everything else was great. I would stay here again.

For our 29th wedding anniversary we bought tickets to see the Ruben Blades y Gilberto Santarosa concert in Miami at the James L Knight Center. This is a long trip for us since we live in Seattle. We didn't know it at the time, but the Hyatt adjoins the venue. After 7 hours of flying to get there and I was a bit crabby after waiting another hour and a half for our room to be ready (this is the only bad part--they were swamped with a bodybuilder/fitness model competition), I went to ask what happened to my room. Kaitlin at the front counter immediately upgraded us to a suite, which was ready immediately. The room was great! Comfortable bed, CLEAN, with CLEAN tan colored furniture. Even the tops of the baseboards were clean.

Food at the restaurant was good and Pure Verde bar was phenomenal. The night of the concert we mentioned to one of the staff that it was our 29th anniversary. Andres (Gonzalez-Ilski, outlet manager) had complimentary champagne and desert brought over. The next night we were there to have a bite of food and a couple drinks after our long day at Key West. He saw us and gave us more champagne. Lyn our server was great also and made sure we got whatever we needed. Everyone made a point to remember who we were--it was so nice not to just be anonymous rate payers.  All of these things added up to make the best anniversary we have ever had, certainly the most memorable!! Thanks Hyatt Regency. We will be back.

21/06/11 | Link | Rating: 5.0
23. David L.
Wallpaper from 1981, the toxic stench of Marlboro, old dated bathroom with no vent, cockroach by the drain, spotted a roach on the table at the overpriced restaurant downstairs.  Complained to the front desk, they were not much help.  I walked outside, and realized I needed to rent a car to go anywhere decent.  Everything in the area is dirty.  This place is a time warp.  I am sure it was nice when it opened 37 years ago, but it has not been updated or cared for since then.  The gym consisted of a tiny space with plastic aerobic weights and like two machines.  This place stressed me out instead of relaxing me.

12/06/12 | Link | Rating: 1.0
24. Dave F.
Good convention hotel with great rooms, good service and in a lousy location. This is like staying in downtown LA......there's nothing open after 6PM which is close. The bar was pretty nice and had excellent service. We ate here a few nights and went to South Beach the other nights. Given a choice, I'd stay in South Beach, but our meetings were here.

18/12/10 | Link | Rating: 3.0
25. Agnes F.
Well, i think the biggest problem this hotel suffers from is being "misleading"

i, like, most of the other yelp reviewers here made the reservation via priceline (this experience made it doubtful if i'll use priceline again)
we thought we were going to a 4 star hotel (which was what its listed as) and its really only a 2-3 star hotel

the rooms do have a musty smell, the furniture and decor are outdated, the layout a bit strange and no free wifi available

i have no problem staying at a 2-3 star hotel, just don't bill yourself to be something better, that's all i have to say

03/03/10 | Link | Rating: 2.0
26. Kevin L.
In a word: acceptable.

You know those aging pinup has-beens who try to hang on to the glory of their golden days?  They've sort of let themselves go, they wear a little too much makeup, and they reminisce a lot.  If hotels had personalities, that's what the Hyatt Regency's would exude.  It boasts dated rooms, awkward and outmoded floor plans, and looming neighboring edifices that obscure any pleasant views that this hotel might have once boasted.  And, as expected, they don't offer free wi-fi - a perpetual pet peeve of mine.

Working in its favor, the Hyatt is at least located easily off the highway, and it's in walking distance of downtown Miami.  Polite and professional staff are on hand to valet cars, handle luggage, and conduct efficient check-ins/check-outs.  Of note, don't bother trying to use their automated kiosk system to check in if you booked via third party as I did.  It won't work.

For the Hotwired price I scored at roughly $100, I think it was a reasonable place to stay.  I can't see paying much more for this level of accommodation.

23/01/10 | Link | Rating: 3.0
27. Lina M.
being nice by giving one star. this hotel has horrible service. The room was filthy and we found old dried up food under the bed and behind the curtains. The room had a horrible smell of mold no matter how many cans of febreeze we sprayed. it was so dirty that we had to go to CVS and purchase allergy meds. the hotel was over booked and we often made lines for the elevator to go up to our room that lasted over 20 minutes. Horrible experience.

20/06/12 | Link | Rating: 1.0
28. R H.
The worst hotel room we ever stayed for the price.  The vanity was leaking and the top was all wet. The bathroom drain was clogged.  After a shower the water was ankle deep and it was gross! We asked them to fix it a few times but in two days we stayed there they didn't fixed it. They simply told us "the engineer didn't come,"  and they always told us to call them next time before we take a shower.  The service quality is not good.  They missed a morning call. We were happy that they put us on the 20th floor but the view is poor and the window to the balcony does not open.

We booked it through priceline and it was rated 4 stars.  I would compare this hotel as motel room quality.  I doubt I will ever trust priceline rating.  The pictures posted there were misleading.  The hotel room was nothing like that.

31/12/10 | Link | Rating: 1.0
29. Carly S.
Smelled like dirty laundry in our room.  Under the sheet on the mattress was nasty black hair everywhere.  Never again.   Also saw first hand them giving rooms away late at night and telling people with reservations there was not a room for them.  Yuck!

10/12/11 | Link | Rating: 1.0
30. Nicole B.
I initially chose this hotel because my friends had stayed here before and because my workplace has a discount. I agree with Kanchana's review. The location for this Hyatt was great. It was a short underground walk to the free metrorail, taking you to South Beach fairly quickly. Not to mention the highway exit was right beside the hotel and taxis back and forth to places were easy. The lobby is gorgeous and it makes you think the rooms will be of the same standard.

The rooms were dingy. Our room was a general 2 double bed room. It had a balcony but the windows didn't open. The bathroom was horrible. The toilet leaked and the drainage in the tub was so bad that there was always a pool of water you were showering in. With 4 of us in the room, we usually had to wait 10 minutes between people showering to let the water drain. Other friends were staying on another floor and had a similar issue with the toilet. They were switched to another room.

One night I noticed that our sheets had a hole in it. And as for maid service, all she did was make the bed and empty the garbage; the sink and counter wasn't cleaned along with the desk. Also, our TV was bad. For a flat panel, it shouldn't have static that changes every time someone closed the drawer of the chest it was on. The only saving grace is that we went to Miami to party and were rarely in our room long enough to complain about the issues.

The views are not pretty either. Between our room on the 16th floor and our friends on the 19th, we only saw crummy buildings.

We also learned that pressing 0 on the phone does NOT get you the front desk. It gets you the operator who, if she connects you to a call, you still end up paying a ridiculous price. A long distance call (meaning the next county over) came up to $15.88 for ONE MINUTE. We didn't learn that until checking out and they refused to do anything about it. By then, we were just happy to leave.

I've stayed in other hotels that are not 5 star and it's always the little things. Sheets shouldn't have holes; people shouldn't be waiting to shower because the drainage is bad. If I had wanted that, I would've checked to see if a relative lived near by. At least that way, all those negative experiences would've been free. As Yelp's two star rating says, "Meh. I've experienced better".

14/10/10 | Link | Rating: 2.0
31. Michelle C.
Stayed in Miami for 3 days 2 nights and decided to stay in downtown for a different experience from South Beach.  Well, the Hyatt is located in a nice part of downtown but it's very inconvenient since it's far from South Beach and all the main attraction.  It's very congested to leave downtown and can get easily lost.  The price was very reasonable for cinco de May weekend so that's why we chose to stay at the Hyatt.  Parking structure is attached to the hotel although you do walk a bit to the hotel. There's like a long walk way before you get to the lobby.

The downside about this hotel was the fact it was attached to the convention center.  if you are here for some conference then this would be a great location since it's attached to the convention center.  if you are here for vacation...then I thought the convention center was a bit of a nuisance since there was always a graduation every morning and afternoon.  so it got EXTREMELY crowded at the hotel and parking structure.  Another downside about this hotel was that I was disappointed how dated the rooms were for a Hyatt hotel.  It needs to go under remodeling but the rooms were pretty old and the bathroom was not that nice.  

Overall, if you are here in Miami for vacation then I don't recommend staying here, but stay in South Beach.  If you are here for the convention center then i highly recommend Hyatt since it's attached to it.

12/07/12 | Link | Rating: 2.0
32. Honey S.
The service was fantastic. The front desk, the maids, the whole staff was wonderful and accommodating which is why I gave them 3 stars.

However, when it came to the rooms, I wasn't impressed. It was average.
What bothered me the most was that my room key would never work. My colleagues experienced the same problem. I would have to ask for a new one every single day. That was so irritating because the elevators were slow and it was a pain to go back downstairs and ask for a new card.

On the plus, it is very convenient to the convention center and great walking distance to shops and restaurants right downtown.

02/09/11 | Link | Rating: 3.0
33. Stan M.
Just checked in for a two week stay. I didn't book this hotel as the company I'm working for did. The floor I'm on stinks like old socks and the room is extremely dirty. Spots all over the gold striped carpet and the window is so dirty that you can't see out of it. I'd say, this is the worst Hyatt in the chain. Really. Two weeks can't come soon enough. Run, don't walk from this property. I'm going to go out and buy some clorox wipes now and clean it myself. I don't even want to take off my shoes! Gross!!!

20/06/12 | Link | Rating: 1.0
34. Tom I.
I think the hotel itself is very nice, but I hate that valet parking. Never avaiable when I went there, always told I can't use valet because it's full and had to park at city parking next door and walk like a mile. Jeez.

Conference room was VERY cold, so bring your winter down jacket and perhaps cup noodle to warm yourself up.

I also didn't like the location, on one way street with multiple lanes. Miss the lane and you end up going up and down the bridges to get back where you started.

Overall I won't stay here and glad Ijust used that place for conference.

02/09/11 | Link | Rating: 3.0
35. Semen Y.
THIEVES,THIEVES,THIEVES.....Stole my camera, my sunglasses, and up to 20$. stayed at HYUATT in Miami downtown where CENTRAL PARKING SYSTEMS work,were only valet parking was available, no self park. being to naive i left my camera in the trunk of my car,sunglasses on the back sit and some dollar bills in cup holder. Gave the key to valet.....next morning nothing.....NOTHING left in the car. no break in, no damage, no my personal stuff. im soooo frustrated. and apparently nobody is responsible for that!!! its just my stupidity that i've trusted as i thought to good hotel with good personal :(

26/09/13 | Link | Rating: 1.0
36. Kevin H.
Stay here back in 2006..on vacation ...the hotel is really nice and not to far from downtown miami ...

19/08/12 | Link | Rating: 3.0
37. Paul H.
I would expect this hotel attached to the convention center to be more business friendly, and accommodating

25/10/12 | Link | Rating: 2.0
38. Christine P.
I am shocked at all the negative reviews.  I went on priceline.com and secured this room at a very affordable price of $65 a night.  Service upon check-in was extraordinary.  I was upgraded to a "Miami Suite" with a wonderful view of downtown Miami!  Luggage Assistance was awesome - they brought our bags right up for us and our bell man chatted it up with us on our elevator ride up.

Parking though is $12 a night for self park or $29 for valet service. We opted for self parking our first night but will definitely pay for valet the rest of our stay so we can get in and out privileges.

One tip though - if you want to stay close to Miami beach, you may want to find another place to stay on Miami Beach - this hotel is about 15 to 20 minutes away (by car) from Miami beach.

All-in All service was Awesome and will definitely stay here again!

26/05/09 | Link | Rating: 4.0
39. Jenny L.
Got a deal on priceline for the 4 star hotel during a trip to Miami.
It is located within downtown Miami and accessible to South Beach but is at least a 20 min drive via taxi. Self parking in the garage was 12 bucks daily but they also have valet. There is no free wifi. The lobby is open but feels somewhat sterile like a lobby of a convention center. There are a few seating areas and a coffee shop as well but nothing that made me want to sit out in the lobby unless I had to.

The rooms themselves are spacious w/ comfy plush beds, nice desk, flat screen TV, floor to ceiling windows, and Iphone charging alarm clock. The bathroom and sink are somewhat outdated for the rest of the hotel but functional. Had no noise issues.The gym is lackluster w/ just a few machines in a mirrored room hidden away in the basement. Never tried the pool.

Did find that the concierge here was very helpful in getting me and my friend free VIP passes to nearby clubs so that was an unexpected plus.
Would go back if I got a good deal on priceline, otherwise would go somewhere more vaca oriented.

11/01/12 | Link | Rating: 4.0
40. Michael Z.
Located next to the convention center, this hotel can handle the high volumes it seeks to attract.  The Club level provides beverages and snacks all day which is definitely a great convenience.  The rooms are spacious and conducive to work and play.  Highly recommended if the location is convenient for you.

30/10/11 | Link | Rating: 4.0
41. seniel s.
We booked this hotel through an event that was going on, we didn't expect it to be like this. It is our honeymoon and I am actually writing this review from the hotel room now.
First of all the rooms are HORRIBLE, the decor is disgusting and the noise level from outside is really loud.
This is the oddest layout I've ever seen, there is half a wall separating the bathroom area from the bed... I can see the top of my husbands head from the "bedroom" area... Awkward... There is also a "saloon" style swinging door that you enter to get to the vanity and then the smallest bathroom I've ever seen, it reminds me of a dorm room. I can hear banging from the room next door as I'm typing this... They're probably banging their heads against the walls in hopes that they will knock themselves out so they don't have to smell the carpet anymore.
The man who checked us in was very nice  and the bellhop too,  but that's the only positive thing I have to say.
It is so bad that we actually called and got a new room on south beach...this place isn't even suitable for a "oops I missed my flight" stay let alone our HONEYMOON.
There is a flat screen TV, but no HD SO WHAT'S THE POINT?!

06/11/12 | Link | Rating: 2.0
42. Kristiana W.
Great location right off the highway and right downtown. Clean spacious rooms, great view of the city & water. Nice restaurant/bar downstairs. Would stay here again.

14/01/13 | Link | Rating: 5.0
43. Michael H.
Like most hotels in this area, the architecture is something out of the 80's, and that can be a bit of a turnoff depending on how "into" aesthetics you are. But beyond the slightly dated look, this is a decent hotel with the level of service you'd expect at these prices.

25/01/12 | Link | Rating: 4.0
44. Serena C.
I'm with Christine G. here.  What's with all the bad reviews??
The skinny is that I had a very pleasant and comfortable stay at the Hyatt Regency and my experience with staff on site was phenomenal.
I'll level with you, the Orbitz' 4 star rating is a stretch. It was maybe a 3 star experience at best in terms of room quality. But factor in how exceptionally helpful and friendly the staff are, then they easily deserve 4 stars.

So I roll in at 5:30 AM from my 6 hour flight from Los Angeles and my check-in is not until 3 PM. I ask this lovely woman at front desk if there's anyway I could get an earlier check-in as I think to myself, "Oh God, please let me check-in at 11 AM or something." She does me one better, she informs me my King Bed Room isn't ready but if we're okay with staying in the VIP Suite that only has a pull out bed for a night, then she could give us a room right away--and if we hated the room we could switch later in the afternoon. PERFECT! We'll take it!

We take the elevator to the very top floor (24), walk over to our room and it was gorgeous. The view was absolutely fantastic. There was so much space to be found. The full sized pull-out bed was the only cruddy factor to it all, which makes me wonder what it's doing in a VIP Suite in the first place. It felt like I was sleeping on a dorm mattress all over again, but I was warned it was going to be a pull out bed so I can't complain. Anyway, we liked the spaciousness and the view so much we decided to fore-go the king bed we originally ordered and spend our first night in the VIP suite instead.

The next morning we switched to our originally ordered room for the remainder of our stay. I was a little saddened by how small the room was in comparison to the lovely suite we had stayed in (the room was about 1/4th the size of the suite), but I guess I can say it had a more cozy vibe. The king bed was SO VERY comfortable--slept like a baby every night. The pillows felt like clouds. Loved it. Our view.... eh, well.. we were exactly 12 floors below our original room which would make you think that we would still get a great view, but  it was quite the opposite. It overlooked the top of the building from across the street, very ugly.

The Stay-Fit gym downstairs is fantastic. I actually spent some time in here to burn off all the extra food I was eating. Brand spanking new cardio machines that all have individual televisions. 2 treadmills, 2 ellipticals, 1 bike, 1 spinner. A variety of weights, resistance bands, sticks. 2 stability balls. A work out bench. An ab cruncher. A strength machine that does it all (with a poster on the wall of how to do 25+ different strength moves). Towels. Headsets. Water cooler.

Pool looked decent. Pool side service was available.

Some other great things I have to say about the service here: every time I asked front desk or concierge for help or tips (which was A LOT), they were super helpful. And they didn't have that attitude where they did it because it was their job and they had to, they really did carry this friendly atmosphere that made me feel that they wanted to truly make the best of my stay and maximize my vacation in Miami.

Some other upsides to staying here?
It's located right next to the free MetroMover which will pretty much route you to a number of places in Miami or to the MetroRail which will take you even further out around Miami.
If you're looking for a quiet relaxing stay away from all the craziness that can be South Beach, this hotel is a good choice.
A lot of great cafes and small eateries all around the hotel.

Some other downsides to staying here?
If you are planning to hit up South Beach, it's not walking distance.. expect a $20-25 taxi trip.
And everything, and I mean EVERYTHING, in the local area closes at 6-8 PM. That's food, drug stores, shopping, everything. This becomes inconvenient if you're a night owl like me, but fortunately the downstairs lounge (Pure Verde) ended up having really good food and solid drinks for reasonable prices til 1 AM, so it worked out OK for me.
Like others have mentioned, no free wi-fi, it's an additional $10 bucks/night. I agree that it seems stupid to not provide free wi-fi to guests when they're already paying a pretty penny for a room. But you know what? What are you doing spending all that time in your room on a laptop for?? YOU'RE IN MIAMI! Play! Drink! Eat! Explore!

06/04/10 | Link | Rating: 4.0
45. Johnny B.
The maid let some random person into our hotel room while she was cleaning and left the person in there when she was done. That person then stole our stuff. Laptops, ipods, ipad, ring, phone...etc. Now the hotel is accusing us for stealing our own stuff....what?!

Don't stay here if you want to feel safe and secure.

24/08/11 | Link | Rating: 1.0
46. BJ E.
This was going to be a 1 star review.

I visited this hotel during a visit to Miami to see Wrestlemania.   Initially I was very unimpressed.  Valet was super expensive, the hotel had screwed up our room selection, and there was no free internet.

However... after some tweeting, some calls, and some polite conversations the hotel delivered to us two roll away beds and I got myself some interenet access.   This is not the fanciest hotel there is, but on the upper floors it is quiet and the service we had was pretty good.  The hotel did a very good job in organizing the transportation from the hotel to Sun Life Stadium and then back again.  

My suggestion to others would be hop onto Facebook and Twitter.   They are very eager to please.  I'd go back again.

15/04/12 | Link | Rating: 4.0
47. Diana C.
we paid $65 via priceline and we got updated to a suite upon arrival.

our suite was huuuuuggggeeeee!!!! big king size bed with a living room.

great view of the draw bridges down under.

best priceline deal to date.

only weird thing was that the bathroom was a bit dark.

26/03/12 | Link | Rating: 4.0
48. Thais A.
Great salad bar lunch. The soups are delicious and the salad bar is amazing. Can't beat that for $12 and it includes a drink.

The bar next to the restaurant us terrific as well. Great draft beer and the glass is frosty cold. They serve you bar snacks which are so tasty. Great experience!

12/09/10 | Link | Rating: 4.0
49. Sophia M.
recent visit to miami we decided to stay here on a recommendation from a friend and also because we had a promo code to use (which we ended up forgetting to use!!) the hotel is big and clean, the lobby is really nice and spacious with lots of seats, free wifi, a cafe and restaurant and bar off the side. the view out on the water is lovely too. there was always a staff member around ready to help with anything which was great. the hotel is joined on to the knight center so if you are travelling on the metromover (the free tram around downtown) it's a short and easy walk to where you need to be and well signposted. room was nice, big and spacious, strange bathroom and toilet with the sink being outside on the other side of a divide with the bed, but was ok, own safe, view of the city, big comfy bed with amazing pillows! tv was fine, shower was ok, desk and chair, just lots of space! the hotel is massive, and the corridors are a bit bleak, but who is going to spend time in the corridors! i definitely would recommend this place if you are in miami and don't want to stay in south beach.

22/07/14 | Link | Rating: 5.0
50. Greg S.
Nice hotel. But for the price, expected more. They actually charge for Internet, which is crazy for an upscale hotel. Shower had moderate water pressure. Great bar in the lobby. Get the nachos and be sure to share with a friend. They're huge!  The bed was very comfortable.  Priceline lists this as a 4 star hotel, but I would give it a strong 3.

22/07/13 | Link | Rating: 3.0
51. Michelle E.
Don't get fooled by the fancy entrance and lobby.  The rooms are as new and clean as I would have liked and also smelled kind of funky, like gross cleaning product.  But the room was spacious, the closet is spacious, and the vanity area is quite spacious as well.  They have an iPod docking station, and a flat screen TV so technology is not too bad.  

The Riverwalk Cafe has a breakfast buffet that is ok with all the regular fixings.  The gym is quite small with 2 treadmills and 2 ellipticals.  Lots of towels and ear phones for your benefit.  You can even connect your iPod to their machines which is cool.  All LifeStyle machines and pretty up to date with gym technology.  

All in all, my one night stay was pretty comfortable, but could have been better quality for being the Hyatt right?

23/02/11 | Link | Rating: 3.0
52. Bill D.
To set the record straight, the staff here do a fine job dealing with your needs and concerns and I believe make you feel like your requests are the most important thing to them at the time.  Dealt with several of them from breakfast, check in, asking directions to having to call up and complain (two mornings in a row), about the noisy people next door.  Two mornings, two different sets of people in that room.  Security did get right on it and a follow up call was done with the front desk with an apology.  Hey, they did their job and that gets them a 5 Stars!  The room service was quick and courteous and the food was actually quite good.  If there, try the Key Lime Pie as it is perhaps some of the best I have ever had and they make it from scratch, and I would rate the restaurant a easy 4.5 Stars.  The reason for the lower rating stems from other Yelpers reviews on the outdated rooms and I have to agree.  I would also, when the update takes place, put more insulation between the walls or make the separating doors more solid or something. Bathroom tiles were cracked and mold was over the bathroom door-  YUK!  Also, you cannot open a window or go onto a balcony, so I would rate the room a  2 Star and this is the biggest thing you are paying for when getting a room.  The rooms need to match the quality of the staff and the restaurant at some point!

22/04/13 | Link | Rating: 3.0
53. Uland W.
Arrived here after taking a red eye. Booked in advance but room isn't available upon arrival. No worries, I'll wait. Here for a conference and would like to use the wifi, unfortunately no free wifi! OK, nothing is free in life so I'll fork over the $10 a day but since I don't have a room I can't logged on while sitting in the lobby.

Stayed 5 days here and the place is a little outdated. It's a bonus that it's downtown, but not so much that it's near a metal bridge. During the nights you can hear cars and truck drive over the metal road even if you are on the 21st floor. Some of my coworkers had a difficult time sleeping since they were on the 5th floor and 9th.

For a 4 star hotel, the conference meals were disappointing. At times, I skipped out on the meals and explored the downtown dining area.

Most elevators has a limit posted inside, this place doesn't. So imagine being in a conference with special events schedule, everyone rushing at the same time to the elevators = nightmare! We packed the elevator not knowing the weight limit or capacity, there was a moment when the elevator buckled and scared everyone in it.

The staff is friend hence the 2 stars, but for the price I expected a little more elegance.

10/05/12 | Link | Rating: 2.0
54. Jake O.
Had a great time there. Staff was extremely friendly and accommodating. Right downtown and walking distance to everything. Will be back.

31/08/13 | Link | Rating: 5.0
55. Sara R.
Here for a work conference and so annoyed by the awful wifi that it's hard to see anything else, because I've been trying with much difficulty to do work remotely. Forget about doing anything with phone, laptop or tablet if you need a decent internet connection. The few outlets in my outdated room are hard to access, too. On the positive side: the staff is nice, the hotel bar/restaurant is good (but no food or room service after midnight...IN MIAMI). The location is pretty- it's on a beautiful river- but get this- the valets park your car in a garage on the other side of a nearby bridge. If the bridge is up, good luck getting your car out. Aaand if you self park, you only get one in/out per day. There's a nice coffee shop onsite with machine-made Starbucks drinks and a good selection of pastries and sandwiches, but it closes at night. There is no convenience area on-site, but they say they will bring you basic toiletries to your room if you forget them. Location is downtown- a $25 cab ride each way to South Beach. The convention facilities were decent and the food they catered was good. Decent pool and gym. If you're here w family, I'd find a place closer to food/convenience with more amenities, though. And WIFI, for chrissakes.

18/01/14 | Link | Rating: 3.0
56. Jason J.
The hotel was great. Clean and nice staff. Great view. Great location. There are some shops and malls very close. Some are consider to be in walking distance for some people. There is a $150 holding fee on the room. That fee will be refunded at the end of your stay. The parking is very expensive and there is a fee everytime you leave the parking garage unless you use valet parking for the day (it's around $35 per day). If you're going to be in and out of the hotel daily, it will be better to use valet. The parking garage is a bit of a walk.

26/10/12 | Link | Rating: 5.0
57. Melissa J.
This place sucks. 2 stars are for the views and that's it!

08/09/13 | Link | Rating: 2.0
58. Amy Jo A.
Nothing special. Old and in need of upgrades. Way too big for me. Our room view sucked, just more cement.  Not the place you want to be to see Miami.

17/09/13 | Link | Rating: 2.0
59. Anita A.
This is a very interesting hotel.  This Hyatt is in downtown Miami and it is easily accessible.  Thank you to my fellow Yelpers about paying close attention to the entrance since it is right of the highway exit.  

Parking is a little pricey.  $19 for self parking (not a bad walk) and $31 for valet.

The hotel is a little older but the staff is very nice and you can tell they have tried to keep up with updates.  

My room had ceiling to floor windows with a view of the port (bay) and some beautiful buildings.  The room itself was larger than most in a city and I was very comfortable sith a nice desk, sitting area (sofa, tables, and chair), bathroom, and bedroom apart from the sitting area.

I noticed the Metromover attached to the hotel (Knight Center International Station) so it probably would be convenient to get around.  My recollection is that you can buy a $5 unlimited daily pass.  It would be a good way to see the different areas of Miami.

Dinner at pure Verde was good.  They have some specials every night and the again the staff was very nice!

A wireless connection will set you back 9.95 plus tax.  

I would not hesitate to stay here again.  A big plus was that there were no resort fees!

27/09/12 | Link | Rating: 3.0
60. Saleh M.
Great price, clean and nice rooms. It's not the newest of hotels however the staff was very kind and courteous. We had room service for breakfast and the key lime waffles were good. If you don't care for Miami beach and need a good place to crash for the night I definitely recommend this hotel.

14/09/13 | Link | Rating: 4.0
61. Calvin H.
The hotel has a convenient location in downtown but I was expecting a lot more out of this hotel. The lobby looks like it's been renovated but the rooms themselves seem old and dingy. Everything inside has a dated feel. It's not old and disgusting but the carpets and bathroom could be cleaner. Definitely does not seem like a 4 star hotel to me.

20/01/13 | Link | Rating: 3.0
62. Soco R.
I was exceptionally pleased with my last stay here.  I used to always stay in South Beach when in Miami.  I've finally figured out downtown is where it's at.  I have not one complaint about this hotel.  Everything was great.  Rooms were clean, great views, staff was super helpful.  Classy crowd of folks also staying there too which makes it less Miami-ish.  They will have my business from here on out.

27/08/13 | Link | Rating: 5.0
63. Tim T.
Giving this place 2 stars because theirs no half option. the one star only because we got a good rate from Priceline.

Afterwards, all down hill from there. The rooms are old, making a heavy odor as you walked in. I initially thought someone was smoking, but after we switched rooms and the other room on a different floor had the same odor, we know it was the hotel itself.

The parking situation is awful. They con you into their valet. They have a garage for $20 per day, but no in/out privileges, you must pay each time you leave. Then they try to sell you their valet, for $31/day. For this they offer in/out privileges, so basically they con you into their valet so you can fatten their wallets with tips.

On a good note, the front desk seemed nice, and they serve Starbucks coffee downstairs.

10/11/12 | Link | Rating: 2.0
64. Monica H.
I stayed here when I stayed in Miami and I can say that my experience was quit WONDERFUL  here.
The staff here was on their toes and made sure I had clean towels and essentials in my room which is plus in my book! The gym at this hotel had all the basics and I loved that because I was able to put in my cardio and strength training before I went out on the town in Miami..The pool was pretty big and who needs a hot tub when you are in Miami weather?
Overall I don't have any complaints about my stay here and I am quit pleased!:)

27/08/12 | Link | Rating: 5.0
65. Ivan B.
More like a 3.5, but I couldn't hand over the full 4. My family was in Miami for a last minute trip and needed a hotel right away. So we used HotWire and ended up getting Hyatt Regency. The price was not so bad since it was downtown, but it did not live up to my expectations. First off, the room and service is really good. The room was super clean and felt a little higher-class. My receptionist was friendly and helpful as well. The thing that kind of put a damper on the trip was the ridiculous Valet Service they have. Its like 30$ for overnight nonstop use each day, or you can park the car yourself and pay like almost $20 everytime you drive in and out. The Wifi in the hotel also costs like $10 or something each night, luckily we were given the first night free for joining some email. I went to the pool on one day and it was super small and full of kids. I'm torn because the location is downtown and I was able to walk around to shop and explore a bit, but there are probably better hotels to stay at for a more reasonable price.

01/08/13 | Link | Rating: 3.0
66. Jennifer S.
Great location, but this hotel definitely needs some updating!  The front desk staff were super friendly and welcoming.  The rooms need a complete facelift and the housekeeping staff needs some training on respecting guests.  I left my room on the first morning at 80 degrees (I am always cold - sorry) and came back to my room set at a freezing 65 degrees...please don't touch the thermostat!  I set it at 80 degrees because I wanted it at 80 degrees!  It took 3 hours for the room to heat back up...ugh!

27/02/13 | Link | Rating: 3.0
67. Kevin A.
Ugh..slow night at the bar means slower service. Took 7 minutes before anyone noticed I was there then another 30+ minutes after ordering a Cuban Sandwich before it showed up. Room had analog TV only and the WiFi is only intermittent. Never staying again.

31/03/14 | Link | Rating: 1.0
68. Torrey R.
It's a Hyatt so I know I'm going to like the bed, room and most likely the service.  This one in particular was clean and the location was great if you need to be downtown but I'm a light sleeper and even though they have thick windows the city noise kept me up.  The pool was small and in a poor location but clean.

All in all it's the same great Hyatt standards in a downtown Miami location.

16/10/12 | Link | Rating: 3.0
69. Melyssa S.
Great place to stay. Staff was pleasant. Got a room upgrade to a suite. Coffee bakery in the lobby. Dinning room as well. Concierge very helpful at 2am. Needed to get my Orlando Magic/Cleveland Cavaliers tkts  printed and he was very helpful with that. Even Brought the tkts up to my room. Breakfast at the hotel was ok. Lots of selections but i just had fruit. Overall nice clean hotel.

24/10/13 | Link | Rating: 4.0
70. Stevo H.
My wife and I visited the Hyatt on November 26th and I expected better from a hotel rated 4 stars by Priceline, and although I did highly enjoy the bed and how soft it was, the bed bugs, cockroach, and city noise that came with it was unacceptable.

My wife and I both ended up with large red bites on our bodies when we woke and I found a roach in the bathroom. When I told the service desk at check out they said that they would refund the valet fees, $31, but couldn't refund the cost of the room because I bought through Priceline and if they did it would be fraudulent, far enough I figured, but I still wanted something to compensate the troubles, so I asked for a stay somewhere else in Central Florida since we would be heading up there. I was denied this option. After 10 minutes the manager came over, asked the problem, and I was told that if Priceline agreed to the refund the hotel would do it. I got on the phone with Priceline, they called the hotel, and I was given a full refund.
The refund was the least they could give back to me but really the hotel wasn't the one to give it, so I have nothing nice to say about this place.

06/12/12 | Link | Rating: 2.0
71. N N.
When we checked in our room wasn't made up, it was still left from the last people. Gross! Also the fixtures and walls are very dated and unclean looking. Stains on the walls in room. Will never return.

29/10/13 | Link | Rating: 1.0
72. Melanie A.
I gave it a four star cause the rooms were pretty small compared to other 4 star rooms I stayed in in the pass.

We stayed on the 18th floor and had a good view. It wasn't the greatest and it wasn't bad. We could see the river from our room. The bed, sheets and pillows were all comfy. There was a weird smell in the room but 10 minutes later it went away cause are beautiful aroma got rid of it LOL They also provides free samples of their shampoo, conditioner, bar of soap and aqua fresh whitening toothpaste.

We paid 150 for 2 nights and didn't mind that we didn't get free wifi. There was a coffee maker in the room. I used it to make tea.

We had to pay 19.00 for parking. You had no in and out privileges. If you wanted in and out privileges you can pay for valet. OH the valet dudes! These guys were really friendly and helpful. They let us park are car in the front for 30 minutes while we checked in and did all that other good stuff. The ladies at the front desk and concierge were all very nice and friendly. I would stay here again! I love the service, location and clean rooms!

11/11/10 | Link | Rating: 4.0
73. Eric D.
Had package sent to hotel, and was charged $7 by hotel, which seems petty to me for a service like this when you are paying over $200/night to stay. When we went to concierge to get package, we were told that we couldn't simply pick it up, but someone would bring it up to our room for us (it was a bag w a dress in it). This is just completely unnecessary- just give me my package clown and don't charge me for handling it! I tipped the guy who brought the package to the room, since I didn't know I was going to be charged a fee for this.

Hotels charging for basic services like this irk me, and so I will avoid in the future. They also charge for Internet. Oh, and did I mention the elevators are slow? And they murder baby kittens in the basement? (Ok the baby kittens thing isn't true but everything else is true from my experience) it's also like $6.50 or something insane to drink the bottled water in the room, since Florida tap water tastes like it's runoff from a sulfur mine.

11/02/14 | Link | Rating: 1.0
74. Zoran R.
I've stayed at this Hyatt about a year ago and while I cannot comment on whether any major upgrades or renovations occurred in the past few months, at the time that I was there it definitely did not feel like a 4 star hotel or anything worthy of praise. I did fortunately get a great deal on Expedia for it, and for the price of two nights it served its purpose well. So on to the good first.

1. Location is great! Right in the middle of Downtown and adjacent to the Miami river, therefore in the walking distance to Mary Brickell Village, Bayside, AA Arena, and all other Downtown and Brickell spots.
2. Connected to the Miami Convention Center. This could be both good or bad depending on how you look at it. If you are a business traveler or visiting the convention center, this hotel is perfect. If you are a tourist, it may feel a bit hectic with constant traffic going through the hotel lobby and somewhat shady surrounding especially at night. You would be much better off at a Miami Beach hotel.
3. The lobby is pretty and opens up to the Miami River which I found to be one of the nicest places in the area to walk and relax on a bench as you watch boats pass by beautiful Brickell high rises.

Regarding the bad...
1. Rooms are nothing in particular and I could tell that the hotel is rather old. I've stayed at nicer appointed rooms at lower ranked hotels and it was sort of a disappointment considering it's a Hyatt (albeit a Regency).
2. Parking is expensive (used to be $30 a night), but I suppose that is common to all downtown Miami hotels.
3. As previously mentioned, there is constant traffic going through the hotel and the weekend I stayed there was the same weekend some school had its graduation take place there...so don't expect short lines at the check-in or valet.

Overall, a very forgettable experience and unless you get some sort of Hotwire or discount deal on this place there are many better choices in the area.

10/05/13 | Link | Rating: 3.0
75. A P.
As an Executive Platinum member of American Airlines AAdvantage program, this Hyatt Regency Miami was booked for a one-night stay arriving on Saturday August 9, 2014.

My wife and I were driving from Key West Florida to Hyatt Regency Miami and it took us almost Five (5) hours due to slow traffic. When we arrived at the hotel, I was surprised to learn that they have a $40.00 Flat Rate for Valet Parking and later I learned that a corrupt Valet Parking company contracts their valet service with Hyatt Regency Miami and the management of Hyatt Regency knows about it because this Hyatt Regency is getting a cut for every vehicle that is valet parked at $40.00 flat rate. I told the valet attendant that I want to park near the curb so I could go and check it and be back within fifteen minutes. The corrupt valet parking attendant said that I will give you five minutes free parking here and if you are not here, you will be charged a $40.00 for valet parking. I had no choice but to use the service.

The hotel check in service provided by one of the supervisor by the name of "Todd" was terrible. This idiot should not be a supervisor.  I had requested a mini refrigerator in my hotel room when I had book for this hotel a week in advance and I was promised that I would have a mini refrigerator in my room upon my check in. I need to store some medicine when opened to keep it cool. When I entered the room on the 19th. floor, the bedside table lamps did not worked and I had called the room service three times to come and replace the bulb and it was never replaced. After arriving back to the room at midnight, still there was no refrigerator nor the bulb was changed. I again called the front desk and was informed that the bulb would be replaced within five minutes and as far as the refrigerator was concern, they do not have any. This hotel Housekeeping service is the worst.   This hotel has five elevators and when I had checked it on Saturday August 9, 2014, two of the five elevators were not working and when I was waiting with my luggage to go to my assigned room on the 19th. floor one of the Hyatt guest said that he checked in on Thursday and the two elevators were not working when he checked in. On Saturday the third elevator broke down and now there are only two elevators working and I took video and pictures of Hyatt Hotel guest wait in line that which was about 20 feet long with and others without their luggage waiting for the elevator. I got mad and I complained, and finally the hotel management and supervisor started to get panic and opened the emergency elevator, which took their guest to the floors. This emergency elevator is only used in case of fire or any disaster. I was planning to send pictures and video to the Corporate Headquarters of Hyatt to the President & CEO's attention.

When I checked out the next day, I raised my opinion about my stay and I did let the staff know that I will be contacting Hyatt Corporate Headquarters and will write a letter about my stay at this hotel. Hotel Front Desk Associate Jordan Diaz was empowered to take care of my concern and assured me that someone from the Management staff would contact me.   I never expected such a horrible service from Hyatt Regency Miami and I do blame this completely at the Hyatt Regency General Manager by the name of Luis Aloma. This Luis Aloma should not be a General Manager for this hotel. Monday morning,  

Monday morning, I received a call from Mr. Fidencia Mata who is the Room Director of this hotel. He was empowered to take care of all my concern and even apologized what had happened. Mr. Mata gave me such an exceptional customer service, which made me reconsider filing a general complaint with Hyatt Hotels. General Manager Luis Aloma should be ashamed of having a General Manager's title of Hyatt Regency Miami and should learn from Mr. Mata's exceptional Customer Service.  This Hotel should also reconsider looking for another valet parking service company and replacing the current General Manager.  I never received a call from the General Manager Luis Aloma.

22/08/14 | Link | Rating: 2.0
76. Derrick A.
Stayed here for a night on a last minute day trip to Miami from Orlando while on business. We got a room for around $110 US (there was a cheaper option but they were sold out) and it was quite spacious. The lobby area, proximity to the convention center and of course, to south beach are all pluses.

Some of the downsides included, dated rooms, long line to check-in, pay parking only at about $17 a day, 20 minute drive over the South Beach, etc...

It was great for a first stay, but next time I would probably try to stay on South Beach somewhere.

14/04/12 | Link | Rating: 3.0
77. Jamara W.
I stayed here after fleeing the Marriott across the street because of all the noise from their pool renovations.

I made the Hyatt reservation online easily with a fair rate considering I booked it the day of. I arrived early and my room was easy. Easy check in & courteous staff. My room was nice. Easy TV check out and yummy room service. The tomato avocado chicken Tortilla soup was yummy. The avacado and tom salad was OK nothing to write home/yelp about.

comfortable evening. there was something weird happening in the hallway on the 19th floor some one locked out of their room. I called the front desk and security took care of it right away. I didnt buy the wifi.

27/08/13 | Link | Rating: 4.0
78. Paul T.
Room was ok, not too big.  Hair dryer is old and dirty, shower curtain needs to replace since it kept falling out of hooks.  No parking, you have to park yourself or use their valet parking service that costs $35.  Other than that our stay was wonderful. Service was great.  I forgot my iPad charger there and they kept it for me.  Location is closed to Bayside Marketplace and it's a great walking distance with beautiful view.  Less than 10 mins to South Beach and 6 mins to Jungle Island.  Price is reasonable for a downtown area.

02/09/14 | Link | Rating: 4.0
79. Jennie M.
I am so sad to say but the rooms were such bad quality for the money that I cancelled my reservation early and moved hotels. It was so disappointed - dirty carpets and old, smelly decor.

19/11/13 | Link | Rating: 1.0
80. Sheyi A.
Worst hotel I've ever been in!!!!!! I don't even know where to begin. First and foremost this hotels elevators are the worst!!!! It literally took me 42 min to get from the 17th floor to the lobby!!!!!! what makes the matter even worst is that you can only use the stairs in an emergency or the silent alarm will sound. Secondly the room set up was awkward when requested for a fridge they said they ran out. When requested for an extra comforter they said they didn't have any extra. The continental breakfast was just dreadful. This hotel just really needs to get it together! Very disappointed!

26/12/13 | Link | Rating: 1.0
81. Teresa M.
Luxury!!!! Comfy beds and excellent staff

16/07/13 | Link | Rating: 5.0
82. Raquel W.
The location is great. Lobby very impressive. Our room was very dated and in need of repairs. The leather in the headboard was ripped, which looks terrible. The faucets in bathroom were also in need of repair. The showers hot and cold were backwards. I expect more from a Hyatt. Valet parking is way over priced. It's a long hike to the self park lot, but that's $19 a day.  Staff was very friendly and hotel is clean.

20/04/14 | Link | Rating: 3.0
83. Frank S.
This is a three star hotel.   Not your typical Hyatt Regency.  This hotels compares more closely to a Days Inn.  It's OK, just definitely not a 4 star place.  Most of the staff isn't even all that friendly.

I will say, however, that the valet staff are incredible.  They really have their act together.  It's just too bad the rest of the hotel doesn't.  For the price, I would not stay here again.

13/01/13 | Link | Rating: 2.0
84. Grace H.
This one is not exactly on the South Beach, but it depends on the purpose of your trip, if you are here for business, this is near the convention facilities. It is about half an hour from the Miami International Airport.  Got an upgrade to a suite with a river view, lovely. Most impressive are the service, the Front Office check in was smooth and very polite.  What is pleasant is that when I am on the phone with them I was always addressed by my surname.  Not even Hilton does that, and I am a Hilton regular.  When I had trouble opening my safe again the service was also efficient and courteous .  The hotel had a few F & B outlet, the bar is pleasant, the Riverside Cafe is very reasonably prized.  You can go out from one door in the hotel to walk along side the river, but it is not that special.  There is also a big CVS nearby and a Cuban restaurant that is absolutely cheap and cheerful.  If I am in Miami again, I will stay there again.  Wifi is free with its loyalty program otherwise is paid starting from $9.99.

09/03/14 | Link | Rating: 4.0
85. Diana C.
Beware!
Dirty and stained towers when checked in. I asked to move room to one that was actually made up and clean.
This hotel is old in comparisson to others in the chain, old stained carpets, noisy air con, outdated facilities. Gym, bath, etc.
Cleaners are super loud! Vacuuming in front of room and chattering when I needed an afternoon nap. I informed the reception but nothing was done, so I had to confront the cleaner leadies myself.
This is my second stay, and my last!

15/12/13 | Link | Rating: 1.0
86. Daisy K.
Stayed here one night at a good rate. When I checked in they asked me when I was going to check out, I said I didn't know yet what time (early morning or checkout time close to noon). Rooms are dated but king bed was large & comfy. Decided to go to my 10 AM morning appointment, then check out. When I returned to the room, my stuff was gone!! Manager said something about 'misunderstanding'. Yes, I got my things back but why would they assume I had left leaving my personal belongings behind? I do not recommend staying here.

01/10/14 | Link | Rating: 1.0
87. Harry D.
One of the worst of Hyatt, even the bedding sheet is not completely dry and the room has bad smell covered by some perfume. Do not book here!!!!!!!!

30/12/14 | Link | Rating: 1.0
88. Jennifer M.
Beautiful room/suite and excellent service.  The views of downtown were incredible and the bed was comfortable.  This was a very impressive suite for the rate.  I had the pleasure of meeting some performers in the elevator on my way up and was given free VIP tickets to their concert the next night.
I had a fantastic view of Miami River and bridge as well as the rooftop soccer courts.
Parking is pricey but can be expected in Downtown Miami ($26/night).

18/05/14 | Link | Rating: 5.0
89. FJ S.
This hotel kinda sucks...

I was in Miami for a wedding and I chose the Hyatt because of the location and the price.

Here's my reasoning for the 2 stars:

1.Not one full length mirror to be found anywhere, ANYWHERE! (ok, I did find one in the gym, in the basement) It's Miami and I can't even see how I look. I had to resort to taking selfies and I'm not kidding.
2.The bedding was a joke, cheap thin sheets miserably stretched over a mattress is not a real bed. The non fitted sheet and I battled every night until eventually it won. No Mas!
3.The room decor is super dated, straight up Cedar Rapids.
4.The TV was the cheapest Walmart TV that they could find. I'm pretty sure High Definition is the standard, but not here, nope. I'm embarrassed for you Hyatt.
5.You have to pay for wifi. Um, it's 2013 and nice try.

I don't want to come down too hard on this place because the staff whom I interacted with were all very nice and always greeted me with a smile. Considering the location where this hotel is situated, I don't think it would take much to make this place worthy of a favorable review. For now though, this hotel is what it is.

25/11/13 | Link | Rating: 2.0
90. Valenta E.
Staff was great got upgrade and champagne because it was my birthday weekend. Would stay here again ... I'm a platinum member and I have stayed at nicer properties but the staff made up for the shortcomings.

14/02/14 | Link | Rating: 4.0
91. Juan Carlos C.
Not the worse definitely not the best hotel to stay in while in downtown Miami.

Beds are not comfortable at all, rough sleep tossing and turning all night. No house keeping after 6 pm. Tv on demand didn't work. No HDTV.

Pool compared to the new summer pool scene was definitely absent. Gym capacity was 5 to 6 people.

Pure Vida is there restaurant. The ambiance was nice wish the food matched.

Front desk personnel was friendly and very helpful.

Valet was $31 per night plus tax. Call ahead before you come down to retrieve your vehicle. Twenty min average wait time.

03/09/13 | Link | Rating: 3.0
92. Shahrukh H.
This is a solid three star hotel. I think it is a little overpriced for the quality. This hotel needs a lot of updating. The pictures of the rooms look very nice, we had a suite, but as we walked in, it looked like it was from the 1990s and had not been updated since. The key cards for our room took approximately 20 to 30 tries before unlocking. This was true every time we left the room. Our friends who had a twin bedroom had very similar complaints. We both had to eventually call security a couple of times to unlock the rooms for us.

14/10/14 | Link | Rating: 3.0
93. Jermaine H.
Nice lobby and close to the people mover and some decent restaurants. We stayed one night before our xmas cruise and it was fine. The rooms need to be renovated. ..dated and dark. We over looked the draw bridge which was not as noisy as some have mentioned. One concern was that we booked this on priceline and when checking out the front desk said my account was clear. When I got back and checked my visa, there was a charge on it. I called and they said it was a glitch in their system and it will take 3-5 business days to correct. It takes 3-5 days to correct an error?  Luckily I checked and so should everyone.

Update:

Hyatt did reverse the additional charge BUT if you live in Canada and charge anything on your VISA outside of Canada, VISA will charge a 2.5% admin fee which was not reversed. I called VISA and they said that Hyatt should have refunded me an additional 2.5% to compensate for the admin fee (which is also stupid - VISA should have wrote it off - which they did but I had to call to complain for them to do so).

30/12/13 | Link | Rating: 2.0
94. Brook W.
My husband and I stayed at this hotel for two nights after we came back from our cruise.  It was a great price and the staff was very friendly.  I am wondering if the other reviewers stayed in Miami long............everything is expensive.  The hotel was great and exactly what I expected for the price.  If I was ever in the unfortunate position of visiting Miami again.....I would stay there.

17/10/14 | Link | Rating: 4.0
95. Lisa D.
This hotel is in the perfect location. The staff was friendly and offered to transport all of our luggage for us. The room was modern and comfortable. One of the only downsides is that there really aren't many amenities and the price for parking is just crazy. Those are the reasons for four of five stars.

05/09/14 | Link | Rating: 4.0
96. Nathalie P.
This hotel is a total disaster. Dirty, noisy, smelly and old.
Avoid it, the only good part is the location.

19/08/14 | Link | Rating: 1.0
97. Franz Z.
In an area where Hotels are at a premium rate, including this one, the Regency is sub par.  The look 70's/80's, the furniture is of poor quality or broken down.  Worse the housekeeping is incomplete if it comes at all.  Avoid.  For a similar price  and an incredible experience try the Epic next door.

26/10/14 | Link | Rating: 1.0
98. Michael M.
I stayed here for 4 nights and although the room and building was nice and clean, there was some less than pleasant points as well.

First of mandatory valet parking @ $35 per day was too much for us, but we really had no choice. We were in town for business, and this is where our client put us up.

We got the "business class upgrade" which included wifi that otherwise would have been $10 per day. Upload and download speeds were under 1MPBS which disappointing for a hotel like this.

Our room did not include a mini fridge or microwave so they can charge you $22 for buffet.

They put two bottles of water in your room which is nice, except for you are charged $6.50 per bottle if you open them.

This is a classy place, but not at all for me. At over $200 per night, I expected most of the things they charged you for to be included.

28/12/13 | Link | Rating: 2.0
99. Amy H.
My boyfriend and I rented this hotel for the weekend about a month ago. We got the room for $106 a night thru Priceline. I know that they rent for about $235 a night. I do not think they were worth even the $106 we paid. Valet parking was extremely expensive...The most I've seen in Miami so far at $35. I am sorry to say I did NOT tip their drivers.

We had stayed in another Hyatt Regency and were aware of the fact that they loan out items such as robes, slippers, shaving gel, etc. Which is fantastic. So we rented robes like we did at the other hotel, which they put a $75 deposit on my card without letting me know. This caused a major inconvenience as we had already spent a lot of money on the hotel and valet and the other $50 deposit. I ended up getting a $50 credit for my stay, which went towards valet, but it felt like they were over charging for every little thing.

On top of that, the pictures definitely showed balconies, which were sealed off. Would have been nice to know as my boyfriend is a smoker and this is incredibly inconvenient.

No mini fridge or microwave.

Kind of inconvenient to get to hotel if you are coming from the West, like the area of Little Havana, where my boyfriend's family is. It's either driving through a bad area, or driving in a big circle to get to where you're going.

12/02/14 | Link | Rating: 2.0
100. Jyoti N.
Parking is $19/day in garage across the street

09/04/14 | Link | Rating: 3.0
101. Teofila R.
Attending the National Association of Hispanic Nurse Conference! Beautiful spacious lobby overlooking a canal on both sides. Staff is friendly and attentive!

16/07/14 | Link | Rating: 5.0
102. Judy C.
Walls are paper thin. Elevators are slow. Hotel room decor and just about EVERYTHING in the room is out of date. Bathroom is small and needs better ventilation. I love staying at the Hyatt but I think this hotel needs a major facelift...

09/03/15 | Link | Rating: 2.0
103. Alex A.
Recently stayed here on my trip to Miami and I was very satisfied with my stay. Very helpful staff my check in was at 4PM but I caught a red eye flight so I actually arrived that same day at 4AM I asked the person at the desk if I can check in early and he said he'll try his best to get me a room so I went to my car slept for a few hours and I got a call at 10AM telling me there's a room ready for me! That was great considering check in was at 4PM the room was clean even tho it was cleaned fast for my convenience it was spacious with a nice king size bed. Nice view of downtown Miami!The parking isn't as far as people are saying it's literally a 1 minute walk and it's not so expensive they have weekend rates which is only 9$ flat rate so it wasn't so bad! Only thing to complain about wasn't really about the hotel it's about the parking the lot was a little too small and narrow easy for a car to accidentally hit another one thats parked. I had no problems tho and I loved my stay defiantly will be coming back.

10/12/14 | Link | Rating: 5.0
104. Sue K.
Checked in at 1:30 am. Young man, Ruben at the front desk was very accommodating. Room was older but very clean. Great location. Breakfast buffet was really nice too.

26/09/14 | Link | Rating: 4.0
105. Charles E.
I don't understand the nasty reviews.  I was fortunate enough to be upgraded to a larger room (dubbed a "Miami Suite" but really just a larger room with a divider between the sleeping area and the lounging area).  It was clean and the furnishings were quite comfy.  The staff was absolutely friendly and helpful.  Yes, it's not a Four Seasons and it is an older property but I had three nights plus roundtrip air from San Francisco for $1,000.  Can't get that at the Four Seasons.

03/12/14 | Link | Rating: 4.0
106. W R.
Rooms are clean, but dated. Lobby is decent. In-room WiFi is totally worthless - it's not just slow, but extremely difficult to connect to. It is free, but that's what it's worth.

09/02/15 | Link | Rating: 2.0
107. Pete B.
Did a express deal on Priceline for a 4 star hotel. Priceline rated this hotel 4 stars, it is closer to a 2 stars. After finding out the express deal I contacted Priceline to cancel because of bad reviews on Priceline, yelp and trip advisors Hotel is very old and needs updating. Very disjointed with Priceline for let letting this hotel be a 4 star on their web site even though the reviews on the site where bad.

27/12/14 | Link | Rating: 2.0
108. Andreas D.
I'm not going to say it's a bad hotel, it's just OLD. The rooms are straight out of a 70s show, no amenities, showers that are old and with faucets I had in my house growing up 40 years ago. Good buffet for 18.00. And the beds are clean so that's good, but for 300 average per night your better off staying someplace else for your vacation. I use to stay here years ago when I could get it on Priceline for 75.00. Those days are over. I'll be staying elsewhere next visit.

20/02/15 | Link | Rating: 2.0
109. Welkis M.
Where is the 2014 Iron Fork event on Yelp?!
This was the venue the 2014 Iron Fork event.  I had read reviews about the previous Iron Fork events and people complained the venue was too small for the amount of people that showed up.  So I hoped that would not be the case this year, since it was the first time I was attending an Iron Fork event.
The hotel was a great place for the event.  The organizers did a good job with setting up different areas and different rooms upstairs and downstairs.  The back faces the River so its a nice ambiance if you needed to escape the crowd for a bit. The room with the drinks was giving out nice deer glasses/mugs with the serving of beer.  There was so much food I wish I had more than one stomach. It was impossible to try everything but I tried lol!  
The best advice I can give a future Iron Fork attendee is buy the VIP. It's well worth it.  If you get there with the rest of the crowd you will have to wait.  With the VIP ticket we got there an hour earlier and were able to enjoy all the vendors in the upstairs section without any wait and we also got to chat with the restaurant owners and the servers. Once the crowd arrived, forget it, it was a pain.

20/08/14 | Link | Rating: 4.0
110. Jamie C.
I absolutely CAN...NOT! How is place called a Hyatt or a 4 star hotel? Dated is an understatement for this place. I knew we were in trouble after I got this place on priceline bidding. When I looked up reviews, I was considering just taking the loss and reserving a better place up to par. I probably should have. Generally when you bid on a 4 star+ hotel, you can expect a certain level of quality. This place may have been a quality hotel back in 1972, but times are achanging. My experience at much lower end hotels (e.g. Hampton Inn, Springhill Suites) puts this to shame.

There is a conference center/events arena attached so the lobby was full of teeny boppers for some event or another. The pool is on a basement level and has no view whatsoever. the noise of the street was right there and it was incredibly old. My first room smelled like mildew and neglect. I asked to be switched and thankfully I could at least breathe in the next room.

Some pluses, the location is basically the only thing still keeping this hotel in business as far as I am concerned. It's right off the highway, has great views on high floors, right next to a metro mover stop. There are a bunch of MUCH nicer hotels within a few blocks, so it was easy to go try some cool rooftops and lounges nearby. NEVER AGAIN!

10/07/14 | Link | Rating: 1.0
111. D D.
The room was okay, it needs some updating. The Cable was in analog and the picture and sound was horrible. The HDTV would have worked well if the signal was updated. It would be nice to have better wifi or  cat line in each room. The hotel guide should be updated to include a map of the area, outside restaurants and entertainment. The staff in the restaurant and bar were great. The price for breakfast was a little high. The food was good. The desk clerks were very friendly and helpful.

22/04/15 | Link | Rating: 3.0
112. Marie C.
We stay at the Hyatt downtown every time we go to Miami as we are Hyatt passport members. We usually pay a bit extra to stay in a suite and it is really starting to aggravate my husband and I that we have to pay for every little thing. Hotels these days usually provide free wifi, a mini bar in the room (which apparently they do have, but you have to request for one to be put in the room), and the daily valet rate is outrageous! At $35 a day it can really add up over an extended stay. Also I think they may need to steam clean the carpets in their rooms more regularly, as they don't seem very clean.

Overall the price per night for this Hyatt is about right. On a positive note, I love the pillows and the bed, I always get such a good nights sleep and have considered actually buying one of their pillows! It is in a great location and the staff are friendly.

07/12/14 | Link | Rating: 3.0
113. Roy S.
Solid choice for business, though I also used this hotel for personal reasons as I am seriously considering a relocation to Miami (and Brickell in particular).

The rooms are a bit dated, but more than adequate. Overall room size is decent, bathrooms were fine, and bed was quite comfortable. My room phone did not initially have the greatest reception but the hotel did resolve the issue and comp'd my wifi.

Elevators were swfit, lobby area is nice, pool is small, and staff was very helpful. It was a very international staff and I often had to repeat myself to be understood but nothing I would consider an issue.

Location is the prime selling point for this hotel. It is just across a small bridge from the upscale Brickell area and across the street from some excellent dining options such as Zuma (inside the Epic Hotel), Wolfgang's Steakhouse, and Il Gabbiano (excellent Italian cuisine). It is also a short 10-12 minute walk to Mary Brickell Village and another 5 minutes to the Four Seasons Hotel, where I worked out at Sports Club LA/Miami.  It even is located within a short 5 minute walk to a downtown Avis from which I rented my car the next day and saved on overnight parking for 1 night.

I got a great rate of $249/night (every other hotel in the immediate area was north of $400). I would definitely stay here again. Typical Hyatt quality.

19/03/14 | Link | Rating: 4.0
114. Shawna M.
It is a luxurious hotel with a beautiful view. The lobby resembles an art gallery and in the parking lot there are Lamborghini, Ferraris and Porsches.  Not sure what these people do for a living but wow! The Hyatt also offers a lounge, restaurant and a few shops. The staff is helpful but not very friendly. The rooms do not come with refrigerator or microwaves. The breakfast buffet is 22 dollars a person and there's valet parking which is 35 dollars for the day. Come with LOTS of money everything COSTS! It's crazy.... Nothing is complementary!

25/12/14 | Link | Rating: 3.0
115. Naresh C.
I went to watch the formula E race and decided to try there bFast buffet which was amazingly good and so was our server who was from India , he made us feel special
For sure will go back again if I am in downtown area

20/03/15 | Link | Rating: 4.0
116. Emily N.
Ready for a renovation.  Location is awesome, close to Whole Foods and the space is comfortable, but very out dated.  Some of the staff was not very or accommodating, but some were over awesome!!

27/03/15 | Link | Rating: 2.0
117. Tara C.
My husband and I stayed here for one night before our cruise.  The location was perfect for getting to the port as well as for walking to get drinks and dinner.  Our room was clean and had a great view.  And the price was great for downtown--I got it for less than $150 on a priceline express deal the same day.  The only thing that I could complain about is the outrageous charge for valet parking, but that's the case at  all hotels downtown.  If you stay on a weekend, you can self park (no in and out privileges) at the convention center lot for $9 as long as you are out by 9am on Monday morning.

19/03/15 | Link | Rating: 4.0
118. Paul W.
I stayed here for a full week a few years back and I remember it being OK, but not outstanding.  As others have said, it's an older property and they've done their best to keep her updated and newer looking, but at the end of the day you can still tell she's an older lady.  The rooms are narrow, the floor plan is a bit awkward, and at least in the room I stayed in, there was an odd partial height partition wall between the vanity/sink and bathroom entrance, and the room itself.

Fast forward to several weeks ago, and I attended a seminar here in one of their conference rooms, 1 level down from the lobby.   The space was nice enough and well maintained, and I was a fan of their chairs (odd observation for some, but I appreciated them) because, though they were similar to usual stackable conference room chairs, these actually had some spring in the back so you could at least rock back a little when your bum got tired from sitting through an 8 hour presentation.   It was also cool that, right outside the conference room, there was a full height glass wall that ran nearly the entire length of the hotel, with a panoramic view of the Miami River, with access doors so you could exit the conference room and then go outside for some sun and fresh air along the river during breaks.

That being said, during nearly every break from the conference, at least one thing was amiss which maybe proved that this hotel suffers from a lack of attention to detail..Which is surprising, as I'm sure it's not cheap to book 2 adjoined conference rooms for 2 days, complete with catering for breakfast, lunch and snacks/drink service during each break throughout the day!  When we broke for lunch, they'd taken away the carafes of fruit juices, and only offered coffee/tea, bottled water and a few sodas, but no juice for lunch.  During one of the late afternoon breaks when everone needed a bit of a jolt, they'd run out of hot water, so having a cup of tea wasn't an option, and they didn't have it refilled before the next session began.   In the afternoon when they served cookies and drinks, they only sat out a few napkins which were gone very quickly, so people weren't able to wipe their fingers and mouths after eating gooey cookies and drinking beverages.  I went to take a potty break in the afternoon and checked each of the 6 or 8 toilets for a clean one to use.  Each and every one of them was disgusting; filled with urine, unflushed poo, urine dribbled on the toilet seat or just filthy in general.  I know they had multiple conferences and a trade show going on at the same time, but did they really have no one all afternoon to check the restrooms maybe once per hour and ensure they were clean and serviced?  

Lack of attention to these kinds of details that people notice in a hotel that's billed as a 4 or 5 star property depending on the website you're looking at is a bit surprising!

31/10/14 | Link | Rating: 3.0
119. Jack M.
The hotel itself wasn't half bad. The staff was friendly. But the room was kind of small, and the prices for parking were outrageous. $35 a day if you use the valet to park your car, and $19 a day if you use the parking garage. I never understood why I should have to pay to park at a hotel that I'm staying at. But normally when I have done it in the past at the airport Doubletree, it was never this much.  And the parking clearance is only 6 feet 4 inches. So if you own an SUV, you are pretty much screwed.

Another major gripe of mine, aside from the horrendous parking, were the key cards for the rooms. They were constantly malfunctioning. i had to go to the front desk multiple times to get new keys, because these would just stop working randomly. I wasn't the only one having this problem. Many guests experienced the same issue.

The pool area is in perfect view of a homeless camp that is maybe 30 or 40 feet away. So we got to see some of the local color. So that was nice.... I know that's really no fault of the hotel. But it was still a bit depressing to see. So I figured it was worth mentioning.

The only real saving grace was the restaurant. It was a bit pricey, but their buffets were magnificent. They had an Italian buffet on Friday that had a lot of great choices, and a Latin buffet on Saturday.

I would not recommend this hotel. You're better off staying at the Airport Doubletree than this place. At least the Doubletree is a lot nicer, and bigger for a similar price.

Edit: I forgot to add this when I wrote the review. They have bottled water in the rooms, but you are charged 6.50 if you open them. I forget the brand, but I think they are along the lines of Aquafina or Zephyrhills. Not that brand matters anyway. it's water.

06/07/14 | Link | Rating: 2.0
120. Marvin M.
Went to check in at 6pm and no room matching my reservation available yet. Waited 2 hours and still no room (clearly one was not going to be available at that time of night). The manager did a nice job stepping in to help the front desk clerk upgrade me to a bigger, nicer room at the same price. The room was spectacular and clean. The beds and pillows are plush and lots of windows to let in natural light.

No complaints other than delay in getting a room. Rates were reasonable too.

The construction near the hotel made traffic getting to and from the hotel a real challenge. I used Uber and the hotel cab people aren't friendly to the Uber people, so that makes it a little tricky.

There is an outside seating area near the front desk to smoke a cigar. Would be better if there was outdoor seating for cigar smoking closer to the bar and the water causeway for a better view.

25/10/14 | Link | Rating: 4.0
121. Tim B.
In Miami's sleek and modern core, the Hyatt Regency feels like a neglected and broken relic. Electrical outlets that don't work. Popcorn ceilings and 1980s carpeting. A door lock so janky that it required me to swipe my key 5-10 times each time I entered the room. A hair dryer with a cord so short you can't reach the other side of your head. A mattress pad so small for the bed that it bunched uncomfortably in the middle of the night. A dingy and cramped workout room in the basement with just two treadmills for 600+ guest rooms. Cleaning staff that chat so loudly in the hallway that they wake you up. Inept front-door staff directing me and another party to the same taxi, leading to needless friction.

This was easily the worst "luxury hotel" (Hyatt's words for this property) that I've stayed in. If you can stay somewhere else, you should.

14/10/14 | Link | Rating: 1.0
122. Kwame O.
This location is in the heart of downtown Miami Brickell area. Its also along side the Miami river. The hotel share entrances with the knight center theater and walking distance from the Miami convention center .Also near by a few eateries like the capital grille. I have to show some love to Priceline!!. I booked this room on a blind bid on price line for 65 bucks .Making this  a huge steal since book price is 179- 250 bucks a night.

Checking in the hotel was a breeze. There were at least 3 staff members at the counter at all times. And two computers to self check in . The lobby area was very spacious..There are three restaurants located inside this property.  
   River walk cafe-  typical american  breakfast , lunch and dinner
   River walk deli - Togo coffee shop that serves bagels, muffins , take and go      
                              sandwiches and drinks.
   Pure Verde Lounge- basically a bar share the same menu with river walk cafe

The rooms are semi dated, but very clean. My room on the eighth floor had a view of the Miami river. Desk is separate from the tv . Had two bottle water for sale for 5.50 each(ouch). Free coffee and coffee maker.In room safe.All TVs are preset with a a prerecording of music and nature settings. Ok sized Bathrooms with KenetMD toiletries .

Parking is very high. Valet only 35 dollars a night. They were  bit slow returning my vehicle  upon check out. There are two metro mover stations close( river walk  Kight center station)and  by and the fare is extremely affordable (free) . Taxi to Miami beach is at-least 25 dollars oneway.

Over all great hotel for the price I paid.

18/05/14 | Link | Rating: 3.0
123. Chris G.
I dig this property, it's in a cool area of town which has lots of great things to see and do, all within walking distance.  The hotel is large, with stores in the loby, a nice gym, and a cool pool area.  The staff is very friendly.

However, my biggest gripe is the rooms, mine was dated.  Room 2033 felt like 1987 to me - just saying.  

I was here for a work conference and the staff did a nice job keeping everything running well.  I got a chance to visit the on site bar, which was chill and had a good happy hour, my problem keeps getting back to the dated room, my grade is between 3 and 4 stars, but falls back to 3 stars.

25/06/14 | Link | Rating: 3.0
124. Rebecca R.
The room had an amazing view day and night! It was clean, the staff was friendly and the location was great. We walked over to Bayside Marketplace which had many restaurants to pick from. Whole Foods is across the street. Unfortunately they do not have a shuttle from the airport or a shuttle available to even take guests to nearby places. Overall it was a good experience.

17/05/15 | Link | Rating: 4.0
125. Am O.
Very good location close to downtown and Brickell. On the other hand the rooms and the facility is big time worn down. If you are looking for just a place to sleep this is for you but if you are looking for luxury and comfort consider another option.

16/05/15 | Link | Rating: 3.0
126. Daniele G.
MISSING:
- high-speed internet (1.5Mb with 43ms ping isn't good enough for basic VOIP or emails with normal size attachments)
- room service after midnight (clien landed very late and was hungry)
- SPA
- mini-bar
- any made-to-order breakfast food, including at the club level or RiverWalk Cafe
- an attendant at the Club Level, i didn't see a concierge for 30 minutes, then went away
- any food or snacks at the Club Level. some people pay extra to have access to this special level, and it was dreadful
- necessities in the bathroom, not even floss, q-tips, shoe-mitt
- bathrobes
- management of housekeeping: literally three different housekeepers wanted to clean the room, even though (we verified) room was coded for a checked out that hadn't happened yet
Good:
- staff at RiverWalk Cafe was exceptonal and they score a star for this
THE WORST
- not terribly expensive in absolute terms or by Miami Brickell or SoBe standard, but, for what it is, greatest hotel RIPOFF in the area
- the general manager Ted, this hotel is in so much disarray across departments that it's obvious there is a managerial problem
- Jennifer, the clerk at the snack bar on lobby level, this Tuesday 3pm: the worst attitude of any employees on any job. If you hate your job so much, throw silverware, slam doors, treat customers rudely, another job without any customer interactions might fit you better.

03/02/15 | Link | Rating: 1.0
127. Raoul D.
I just started to travel for work recently and decided to pick a single hotel chain to start collecting rewards points. I chose Hyatt as I thought they were a luxury chain and had locations in most of my travel destinations. After staying here, I am considering changing to another hotel chain.

Depending on your use case, you may enjoy your stay more that I did. For me, the big things are the pool, the fitness center, the location, the beds and the Internet. Here are my scores:

Pool: Acceptable, although a bit small.
Fitness Center: Pretty small and limited.
Location: Pretty nice.
Beds: Very comfortable.
Internet: Here is the deal breaker. Effectively no Internet access in the rooms. Speeds are extraordinarily slow and there is severe packet loss making it not useable for most tasks. Most roadside $40 motels have free WiFi nowadays - there is no excuse for a luxury hotel in 2015 to not have Internet access in the rooms.

Staff is very friendly and there is a nice lounge (Pure Verde) downstairs.

22/02/15 | Link | Rating: 1.0
128. Casey R.
Seems the problem with this place is pure management and poor management at that.

The front desk associates, awesome.

But you want to charge $100 a night for a pull out mattress that is quite horrible on the regency club level; not a great start--granted you offer free breakfast and all that other fancy stuff (the bed is a total killer). I didn't stay in this room and went with the initial reservation.  While I decided to get the normal room after being put up in the other, I lost all the regency club level perks...a simple, Ya, you can still use the level would be a great start to keeping a loyal customer, instead...you lost one and also will refuse to stay at another Hyatt regardless of the price. Forget the small things that keep your clientele which takes very small part of your costs.

And no fridge or microwave....doesn't even deserve stars, I've stayed in holiday inns and days inns way nicer.

08/05/15 | Link | Rating: 1.0
129. Andrea A.
I was booked to this hotel through a conference. Read the reviews, and they are all true still. I was holding out hope that this wouldn't be the case... Our TV is broken, and our safe won't work. Although the staff is amazingly nice, there is no follow through. I have requested three times for someone to come up, and also had a billing question. Every time, the front desk would have them fix/call/come up right away. No one yet...
In addition, the headboards are worn.
I am all about a great deal, so now for the good things...
-Great breakfast. Nice selection. It is cheaper to order off the menu instead of the buffet.
-Cheapest in the downtown area and easy access if you don't mind walking a mile to the beaches.
-If you walk the opposite way, you end up in the Cuban area. Best food at a great price!
-Location is great and a safe area.

Tips-
-They have a partnership with Exhale Florida Spa since the hotel doesn't have one. Take advantage of this deal!!! $30 bucks gets you full access to ALL their workout classes, full gym, sauna, and beautiful full service pool for an entire week. It is .2 miles. Literally across the street in Epic Hotel. You can ask the front desk, or use your phone app- MINDBody Connect. Best deal ever!
-There is also a Whole Foods across the street. You can get water there for .99$. (It is $6.50 in your room.

So...if you are on a budget, and want a full Miami experience, and don't mind walking a little, then this is your place!

27/01/15 | Link | Rating: 3.0