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InterContinental Miami in Miami, FL

InterContinental Miami in Miami, FL

Specialties

The world's first truly international hotel brand, InterContinental Hotels & Resorts is located in more than 60 countries with local insight that comes from over 60 years of experience. InterContinental Hotels & Resorts believes that superior, understated service and outstanding facilities are important, but what makes us truly different is the genuine interest we show in our guests. At InterContinental, it is every team member' s desire to help guests make the most of their time. Every day, we connect our well-travelled guests to what' s special about a destination, by sharing our knowledge so they enjoy authentic experiences that will enrich their lives and broaden their outlook.

History

Established in 1985.

In 1982, Theodore Gould a developer from Washington DC built the Miami Center and the Pavilion Hotel. The hotel became part of the InterContinental brand in 1985. The hotel was designed by Pietro Belluschi, the famous architect who designed the Pan American building in NYC. The travertine marble was imported from Italy, the slabs were numbered when cut so when reassembled in Miami the slabs followed the same vein. They are the largest marble structures in Florida. In addition, its signature 18-ft, 70-ton Spindle sculpture in the lobby was created by internationally renowned sculptor Sir Henry Moore (1898-1986) and dropped into the lobby space by helicopter and from that point the hotel lobby was built. An icon of the Miami skyline for over 25 years, the hotel has been host to presidents, celebrities and world renown events such as the Presidential Hemispheric Conference, the Inter-American Development Bank Conference and has been the Host Hotel for five Super Bowls.

 

Company Info:

Rating: 3.36

Address: 100 Chopin Plz, Miami, FL, 33131
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

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Comments (174):

1. Chen W.
relaxing, trendy with phenomenal service.  the my sunshine state of mind special includes a 20 min scrub and a 40 min relaxing massage with lava shells.  you will think you've died and gone to heaven. the relaxation lounge is tranquil where you can enjoy a cup of tea with friends...while the steam room and sauna are favorites among my friends...i love the refreshing feel of icy towelets on my skin when the temperature gets a little too hot.  then comes the cool showers...you will think you had a divine experience with god ( check out the lighting) don't worry if you forgot a brush or a razor...all provided for. myspa also offers complimentary parking for 4 hours. so just enjoy and relax...

09/08/08 | Link | Rating: 5.0
2. a p.
Stayed 1 night at this hotel before heading out for a cruise.
We called if we could check in early,  they said normal check in is after 4pm,
but we could try calling back at 2pm.  No luck with the early afternoon
call either.  Ended up going around town first and finally got to the hotel at 5pm.
All the rooms were taken by then and we ended up with a room on the
1st floor (we had requested a quiet room on a higher floor).  Oh well...

But what really got me was how the hotel would nickel and dime their customers.
We had 4 pieces of luggage which the bellhop brought to our room.
Gave him the usual tip.  But was quite surprised to get two additional
charges in our bill for "porterage -- $6", and "gratuity -- $1".  Turns out
these were for using the bellhop service.  Felt like we were being double charged.  Oh well, just another point against this hotel.

On the positive side, the bed was decent and comfortable.

04/03/08 | Link | Rating: 3.0
3. Chris F.
Pool closed at 8 pm eastern (5pm MST) and we were not allowed on the pool deck at all, had I known that, I wouldn't have booked the hotel.  When we arrived at the Fitness Center at 7:30pm, they wouldn't let us work-out, stating they also close at 8pm. Very poor customer service and frankly I feel cheated given we were unable to use the hotel services, paid $208 for a bed for the night. Great location, poor hotel customer service.

26/08/10 | Link | Rating: 1.0
4. Ginger H.
Resting inside the monstrous InterContinental Hotel is myspa. And it's here at myspa that I had the best massage I've ever had. My therapist, Ana, was kind enough to work all the kinks and knots out of my neck, back, legs, arms. She basically made me feel like Jell-O from head to toe. And it was magnificent. The essential oils used in the treatment were not only fragrant, but truly relaxing, too. The spa itself is a beautiful space with dark stone walls, light wood floors, white detailing and lots of running water sounds--a truly tranquil environment. In the lounge, spa-goers will find an array of healthy snacks to munch on before or after their treatment. And then after your massage, you can hop into the drench shower, which is a giant private shower that offers water that falls like rain from the ceiling. Pure bliss. If you have a knot or two or just need some me time, this is a treat you'll be happy you indulged in. They also offer free valet parking for spa-goers.

27/11/08 | Link | Rating: 5.0
5. Christine E.
Weaknesses-

Location...not exactly "by the beach."  If you want to be close to the beach, I've been told to search for hotels in South Beach.

Hotel check-in...I had to wait nearly 2 and a half hours before a room became available.

ATM...it was out of order, so it became a huge inconvenience to get cash for taxi and other activities.

Strengths-

Hotel staff...extremely friendly and courteous

Rooms are nice and spacious for one person.  Bed was extremely comfortable!  Bathroom was also spacious.  Also, nice view of the bay from my room and area to sit by the window.

Starbucks on-site!  

Within walking distance to Bayside Park, full of cute shops and restaurants.

11/02/07 | Link | Rating: 3.0
6. Delia S.
Wifi not free at this big hotel?  they charge to print boarding passes. All this for the privilege of 2 giant roaches in my room and a tiny pool with not enough deck chairs. Hmmmf.

04/04/11 | Link | Rating: 2.0
7. Josie D.
Lovely! Lovely! it was a great place. A real close drive to Miami beach with a lovely view of the city! Beds were absolutely, to die for comfortable and its a beautiful hotel. would definitely stay again.

01/04/09 | Link | Rating: 5.0
8. Pheniece J.
This is a lovely hotel to stay in if you are in Miami (not South Beach obvs). My BF and I went to Miami to catch a cruise and we stayed over the first night at the InterContinental. The lobby is spacious and bustling, with a restaurant and great decor. The room was spacious and very clean, and the bathroom was AMAZING. Our room was on the 17th floor with a ridiculously awesome view of the bay. Waking up to that (along with our awesome massages at mySpa) made this a memorable trip. The front desk was very very helpful and definitely treated us like valued guests!

13/04/09 | Link | Rating: 4.0
9. Jordan N.
I thought this hotel is nice. They've recently renovated some rooms. In Downtown Miami, it's a good option even though Downtown Miami isn't really yet a tourist destination and I doubt it ever would be for a long time, without a beach on site..

31/10/07 | Link | Rating: 4.0
10. LR M.
This was my first business trip staying at this hotel. The amenities are very good. The service at the front desk was excelent. At the time I checked in employees from a convention where also checking in so you would imagine the mess of people. If it weren't for the professionalism and diligence at the front desk by an employee named Emelie I would have left. The location is excelwnt since you can walk to the AA arena and the Bayside.

14/03/12 | Link | Rating: 4.0
11. Michael M.
I stayed here last weekend for the Spinning and Sports Conference.  (This was the third of fourth time I've stayed here) I arrived early on Friday at around 6:30 am. I was advised that there were currently no rooms available but to check back soon.  I checked back at 8:45 and to my surprise I was told by Claudia at the front desk that a room had just become available.  Claudia also informed me that I was a Priority One Club Member and I could receive discounts at the hotel restaurant and Starbucks.  Claudia was very patient, professional and courteous.  I ate at the hotel restaurant (Indigo) a couple of times.  The bar tenders were all attentive and friendly.  I can't remember the names of all the bartenders (the two black male bartenders and Natalia were all very good)
On Sunday after checking out I had to have the hotel hold my bags.  There I met Ingrid Romano working at the luggage desk.  Ingrid was also professional and courteous and made sure I had everything that I needed during my stay.  You could tell that she enjoyed her job and really wanted to make sure that the customer had a pleasant stay.
My only negative are the showers.  The water pressure is very low....
Overall my stay at the Intercontinental was very pleasant.

04/06/12 | Link | Rating: 4.0
12. Diana L.
Stayed here with my boyfriend because he was attending a seminar at the hotel.      This hotel probably was nice back in the day but now is in some need of TLC.       One word to describe...".travertine"...everywhere!

The lobby area was big and had a nice feel.   Lots of seating areas, decent lobby bar, and best of all... a Starbucks!

Check-in was easy and convenient.  

Getting out of the elevator, on our floor, we noticed that the hallway had a slight musty odor.    The carpet, which had a multi-colored abstract pattern, and the large light fixtures in front of the elevators looked very outdated.

Once in the room, at first glance it did not look bad.   But the closer we looked, we noticed that the furniture and carpeting looked worn and somewhat dirty.   The room felt humid and we eventually found out that the thermostat did not work properly and the AC unit was leaking water onto the carpeting.

We wanted to relax a bit and watch some TV before heading downstairs.  The bedding smelled like wet dog!   Yuck!  ...literally like wet dog!    When we left for dinner that evening, we called to make sure they changed the bedding while we were out.

In the bathroom noticed that the shower grout was covered in mildew in several areas.   (bathroom shower and flooring all travertine)   The blow dryer was the slowest that I have every used.  It was terrible getting ready to go out because it took me forever! to dry my hair.

Definitely would not recommend this hotel unless you can get it for an absolute bargain.

PS) Came home with a sore throat and boyfriend ended up getting a sinus infection.    Wonder if it was from the hotel?

02/11/08 | Link | Rating: 2.0
13. Claire Y.
Stayed a weekend here while attending a conference in town.  From the moment I entered the facility, everything was on-point: staff service, modern-chic decor, spacious design, cleanliness, comfort, amenities, BED... etc.  Very work-friendly for business travelers.

Also great was its location - standing just over the bay, overlooking the beautiful water.  Very serene, very Zen.  Sure, it's not on a beach, per se (if you are looking for a hotel near the "Miami/South Beach," this is not it).  But it's only 10-15 minutes away from the busy beach scene.

02/10/07 | Link | Rating: 5.0
14. Sandra M.
Worst service ever. From the pool to the bar. As one guy in our group put it -- "I've never been to a place that just doesn't want to serve you". You would have to work really hard to provide worse service at the lobby or poolside bars and restaurants.  The hotel is way understaffed and can't keep up with even minor surges in the number of customers.

30/06/12 | Link | Rating: 1.0
15. D M.
Absolutely terrible experience.  When we arrived it was clearly apparent that someone had smoked about 3 packs of cigarettes in our room.  No big deal.....I'll just call down and ask to change rooms.  I call down and some random dude comes up and without asking me anything starts spraying a fragrance all over.  I'm like, "What are you doing, I don't want you to spray air freshner to try and cover it up, I want to change rooms."  He gets all put out and leaves.....the manager comes up and apologizes. He also says he will switch us as soon as possible.....doesn't happen.

Later that night our key stops working (this happens on multiple occasions).  Finally, by 3 am we are let into our room.  Again, these ********* act like it is our fault that their entry system is terrible.  

Next day we remove a couple cokes from the mini-bar to take with us when we go walk around.  Housekeeping comes and TAKES the unopened cokes.  When we go and talk to the concierge he says, "We can take anything we want".  

The last and best part is I leave my camera in the room.  I call the next day and get one of the nicer concierges, he tells me, "Yes, we found a camera similar to that.  I just have to confirm and call you back".  He never calls, so I call back; another concierge answers and says, "No, we haven't found any cameras..."  I'm like, "Uh, yes you have".  Clearly, the camera was taken by the staff.  

DO NOT STAY AT THIS HOTEL.

Only good part of the hotel is the bar....which is well stocked and the bartenders are very nice.

05/04/11 | Link | Rating: 1.0
16. Matt A.
I was to speak at a business conference that was being hosted by the InterContinental in the last week of June. I would stay for 3 nights on the company's dime and then spend 3 more nights as vacation with my wife. We had a very nice king room with a downtown view that was choice. All good. So off I go to the conference while my wife patronizes the spa at the hotel. That's where things got ugly. My wife took in a massage with a male masseuse who seemed to forget how to provide service without violating a woman's privacy. Little things like lifting her leg so high he could get a free view of the goods. Things like that. Once I heard, I summoned the hotel director down to the desk and inform him that we have a complaint and that I am 100% serious about him doing something about it. So the spa director and a security officer come to our room and instead of them taking the report, they ask US to write the report. After a few weeks, I contacted the hotel director and asked for follow-up to our written complaint. I received the rote response that the employee was coached, some policies were updated, and that he again apologizes for what happened. The kicker is that he offered to personally check us in with VIP treatment and upgrades "the next time we visit them". Uh...probably not going to happen. This is bush league operations for what is supposed to be a 4/5 start hotel. I do not recommend it.

Matt-

03/08/11 | Link | Rating: 1.0
17. Steve s.
When I think Intercontinental, I think swanky, upscale and high end...The Intercontinental is nice, but it doesn't blow you away...Service is good, the rooms are good, the location is good and the restaurants are good

But good is not great

29/03/09 | Link | Rating: 3.0
18. William L.
Among hotel chains, the Intercontinental is at the top of the heap. Every IC I step foot in gives me great expectations. The Intercontinental Miami, however, comes up short.

When you first enter the hotel, you feel like this could be something special. The lobby is HUGE, not to mention gorgeous. The front desk is attentive and welcoming. And the location, right off the water--fuhgeddaboutit.

But as I commenced the journey to my room, I felt let down. The hallway of my floor induced claustrophobia, and its carpet had a cheesy design reminiscent of an off-Strip Vegas casino. My room gave me the same feeling. While it was much better than the Sheraton I stayed at on the first leg of my trip, when you compare it to the room I had at the IC Boston it was smaller and had fewer nice touches. (The IC Boston was downright palatial.) A conventional TV, come on! I needed to use the Internet to check my flight schedule, but both wifi and the wired connection cost $11. (That may be true at every hotel, though.)

Take this review with a grain of salt: I only stayed here for one night. I didn't use the fitness center or pool or try the restaurant. But based on the rooms, I'd say this hotel is due for a makeover.

02/01/09 | Link | Rating: 3.0
19. Shawanda M.
This hotel is really nice - the lobby is huge and beautiful...the hotel itself...mmmm???

I was expecting something magnificent and didn't really get that.  the rooms were nice..the beds were not that comfortable and the sheets sounded like paper everytime you make a move.  Our coffee maker was gross and the toilet worked whenever it wanted to.

the staff was pleasant and helpful and the best part, there was a Starbucks in the lobby!  The food was not that pleasant.  My friend decided to order room service one night and she ordered a sandwich and fries and unfortunately, it left much to be desired.  dessert, she ordered a red velvet cake, which looked like a discolored piece of dessert.  she ended up sending it back to get the warm brownie with ice cream.  That tasted like something you would buy at a gas station. so gross and not warm at all.  but the ice cream was pretty good :-)

all in all, our Atlanta Intercontinental is DEFINITELY much better than this one.  Because of the staff and the view from our window...i'll give them 3stars.

23/08/09 | Link | Rating: 3.0
20. Elizabeth S.
I had no issues here - stayed here for business a few times and really enjoyed the bar area.  Great drinks, although it lost a star because the staff was having a tiff behind the bar and seemed more consumed with fighting with eachother than serving us fresh drinks; but alas this was only one of the nights.  Therefore, it recovered nicely.  They have these nice little plantain chips that go great with drinks - they're pretty heavy on the liquor, which is always a nice surpise.

Room was nice as well - I really had no issues with filth or bad service when I checked in.  All in all, it was a really nice experience for a business trip.  Location is nice since it's right on the bay and there are some restaurants within walking distance.  It's also right across the street from the metromover, so it gets points for that as well.

Parking is outrageous (like $30 a night).  It's probably cheaper just to take a shuttle from the airport if you're here on business and /or don't need a car.  Also, you can priceline this for pretty cheap with Name your Own Price.  The downside is you're never really guaranteed to get the hotel you want.

09/09/09 | Link | Rating: 4.0
21. Matt S.
Great rooms and views of the bay......loses points for charging for wifi, terrible restaurant and no self park...$350 for a room and no wife?? my friendly $89 HI Express comps Wifi....

01/11/11 | Link | Rating: 3.0
22. Claudia S.
I'd probably rate this hotel more like a 3.5 star. The check in process was okay, person checking me in was not very friendly. I was at this place for a conference. I had a few hours to kill, so I decided I would take advantage of some pool time, only to find that there was no one at the pool and the one glass of wine I ordered was $18.00. The good thing about this place is that it's within walking distance to some great restaurants, like Chop House, and shopping area. --- If you are in Miami for the first time, I wouldn't recommend this hotel. I see this hotel more as a Business type hotel. The room was nice, bed was comfortable, but the internet connection was horrible and it cost over 17.00 a day. So with that said you are better off at a hotel that offers a better pool, and at least better internet service.

19/09/11 | Link | Rating: 3.0
23. Bonnie L.
It looks and acts like a nice hotel, but is it? There were definite hairs on the towel next to the bathtub - disgusting! And you can't rely on your room being cleaned before something like 1:30 PM. The mini bar wasn't full when I got there and they attempted to charge me for cashews and a first aid kit when I left (to their credit, they did not resist when I rather menacingly said "no"). I did like the room setup and modern-but-not-austere furniture - two plush purple chairs, a light-colored desk, a nice big bed, and lots of lighting that was easy to find and turn on and off.

Of course, amenities are priced like a nice hotel. Internet costs $9.95, a gin and tonic at the bright blue bar costs $8 and the breakfast buffet is $25. There is a tasteful outdoor pool and poolside bar/restaurant on the fifth floor, with plenty of room for lounging and reading. It's like a wind tunnel out there, but the breeze is always welcome.

As for the location, I thought it was just okay. Pretty view, nothing too interesting going on at night, and $20 cab ride to South Beach or almost anywhere lively. There's a strip mall within walking distance with a food court and lots of little stalls and shops including both chain stores and random things. One random bonus: a movie was being filmed right outside the hotel while I was staying there, and my boss saw Robin Williams!

06/10/07 | Link | Rating: 3.0
24. Jonathan M.
I had always anticipated equal or better quality to standard Hilton/Marriott from the Intercontinental chain. This ghetto-hotel has set me straight.

1. The staff generally couldn't care less about customer service. The protocol for dealing with legitimate customer issues is to ignore-and-hope-it-go-away.
2. The room cleaning service was a joke: entire table services left uncleaned, missing towels, layers of dust, complementary toiletries not replaced, cushions and bed covers left on the floor. There was a special surprise everyday on our 6 night stay. Room safe was locked closed on arrival.
3. They ignored a request for a king bed and baby crib made over a six weeks in advance.
4. The hotel is misrepresented on the website as having a minibar (essential for keeping baby's food cold, and a prerequisite for selecting a hotel) in each room.  Apparently, the "newly renovated" (read: tacky dated nineties low-ceiling) rooms have no minibar yet and the non-renovated (read: possibly  tackier eighties low-ceiling) do. It took escalation to the manager and much arguing to finally get a fridge in the room.

The location is convenient  for staying downtown, and the updated bathrooms with dual-head shower (but, unfortunately, low water pressure) are the best feature.  

Avoid until these folks attain some semblance of professionalism.

06/10/11 | Link | Rating: 1.0
25. Ian W.
This place needs updating.  I have been staying here for 10 years but other close hotels have leapfrogged it.  Nice fitness center and pool deck (limited seating), but rooms have seen their day.

07/11/11 | Link | Rating: 2.0
26. Robert A.
This place is great.  It is like a serene bat cave without being goofy about it all.  It has all the immenities without being pretentious and the robes and treatments are great.  Ask for Liz.  She does facials, massages and waxes.  She is mellow and all business.  

Try to go in at least 40 minutes early and do the Steam room or Dry sauna before a treatment.  They have a gym too but I never go.

07/05/09 | Link | Rating: 4.0
27. A S.
Rather disappointed with the rooms. The lobby is very fresh and trendy looking but the rooms seem rather tired and old. Stayed on the 34th floor, fantastic views of the bay.

Excellent location, good breakfast buffet but pricey as was the valet parking.

Staff were very efficient and friendly.

Art deco style outdoor pool is sheltered from midday sunshine :-(

28/09/09 | Link | Rating: 3.0
28. Brendan L.
No outside bar. Not much around. Gym closes at 8. Someone had clearly smoked in my room, hotel covered it up with overpowering 'cheap perfume' air freshener.  Smells like a stripper.

28/02/13 | Link | Rating: 1.0
29. Jessica H.
Two big, comfy beds. Automatic window curtains. Large flat screen TV. Ah-maz-ing double shower head. Close to the Port of Miami, so a great place to stay if you are crusing. Book on Priceline.com for a deal.

19/09/11 | Link | Rating: 5.0
30. Jessica R.
Very great hotel.  Closet to the port if you have a cruise to catch.

11/03/12 | Link | Rating: 4.0
31. Carmen H.
Absolutely perfect for me since, when I come to Miami, it's not for the beach but to get on a cruise ship.  The port of Miami is less than a mile away.  Surprisingly, the hotel does NOT offer a shuttle to the ships as many hotels in other cities do that are in close proximity to the port.

The hotel is right downtown, in the business district, not far from Bayside Marketplace.  It's a mile from the Convention Center but South Beach is six miles away.  You can get in some rays at the 5th floor pool area and have lunch at the Blue Water Cafe.  They feature cocktails, smoothies, salads, and sandwiches.  I had a wonderful concoction with shrimp, scallops, and mangoes, seasoned with curry.

The rooms are adequate in size, with comfortable bedding and internet connections.  Baths are marble.  

Indigo Restaurant offers a good selection of dining choices and has a nice wine list.

On my recent stay, the only complaint I had was that I left information regarding the name of the second guest in my room, explaining that she was arriving later and should be given a key in case I had gone out.  The front desk staff failed to put this in the computer.  When Sherry arrived, she was delayed for some time while they attempted to reach me.

I got on this hotel through Hotwire and paid only $104 total for my room.  Another cruise passenger who also stayed paid $339.  I certainly felt like I had gotten a bargain!

02/01/08 | Link | Rating: 4.0
32. Jillian P.
The hotel is very beautiful but parking is expensive. There was wet paint on our desk in our hotel room which got on my clothes and wouldn't come off. Also, my $16 room service sandwich didn't come on wheat like I asked and they didn't give me the chips and Cole slaw that was supposed to come with it.

When we complained about the ruined shorts, they told us that the manager would call us to remedy the situation. Never called. Three days later at check out, they offered to clean my shorts. Obviously, too late. They said that our issue would have to go through loss control in order to give us a discount. It took 30 minutes at check out and complaining in order to discount our bill $20 for the shorts I had to buy.

Good grief, what a hassle they made what could have been such an easy fix. The next time we visit Miami, we will stay somewhere they actually appreciate our business.

06/06/10 | Link | Rating: 2.0
33. Frank C.
Decent option for business travelers in financial services due to location.  Check in and check out were slow and tedious but that could have been more situational than anything. Reasonable room service. Black mold has literally taken over portions of the shower wall in 2903.

23/08/12 | Link | Rating: 2.0
34. Matt K.
My rating is for THE HOTEL not the staff, they get 5 stars. The hotel is very nice. On the outside from the LED underpass to the nice lobby and concierge desk. Staff immediately is friendly from opening your car door for you to helping with luggage and opening doors for you. I was almost embarrassed to be treated so nicely and not have small bills for tips all the time. I stayed in one of the Luxury Guest Rooms. Very nice room, bathroom decorated very nice and modern, mini fridge and mini bar was nice and had a nice selection of drinks and juices as well as alcohol. The view of Star Island was amazing and beautiful to wake up to in the morning with the one-touch open shade. MySPA had a very luxurious modern feel to it and offered a lot of amenities, drench shower, relaxation lounge, dry sauna, steam room, gym. MySPA was very nice and had friendly staff and did seem nice, however, the steam room and sauna for the men were broken and closed. The outdoor rooftop terrace was my favorite location to relax during my trip. Very nice pool house, large pool, bathrooms, outdoor lounge, and running track. The pool however had the heater broken which in November in Miami is a must for a pool to have some form of heat. The elevators broke in the hotel several times once with me inside. Putting all of the bad things a side the hotel is very nice, modern looking, luxurious and offers excellent service, food, and breakfast. The staff are beyond helpful and friendly and I feel like if the hotel fixed the problems with the minibar charging people for taking things that were never replaced by the staff because they were never taken and other small inconveniences like the spa and pool it would be an excellent choice.

12/04/13 | Link | Rating: 2.0
35. Courtney Allison B.
My husband and I recently stayed at the Intercontinental the night before we left on a cruise out of the Port of Miami.  It was absolutely amazing.  The staff was fantastic, the hotel is gorgeous and the bed was oh so comfy.  

Major bonus points for the ease of travel to the Port the next day.  Also, the Indigo Bar had a super tasty Lemondrop Martini.  

We'll definitely stay here again when we're down in Miami for our next cruise.

16/11/10 | Link | Rating: 5.0
36. art s.
I stayed here for a conference that was being held at the hotel, so it was convenient.  If I had to do it all over again I'd look for alternatives.  

It has nice common areas, decent but dated rooms and the worst shower curtain/rod configuration possible.

The room decor felt like some odd blend of Golden Girls and Arsenio Hall.  The work space was poor, with a low set chair that would be better suited in the restaurant than under the desk.  And the shower curtain was ridiculous.  Whoever conceived the idea of doing a curved, flat shower rod with the short shower curtain hooks is a genius.  It took me like 45 seconds to get the thing in place because the friction of moving the curtain was pulling the hooks out of the curtain holes.  Just a comedy of errors that is so needlessly stupid it's frustrating.

Room service was good and friendly.  On a random note, they have little salt and pepper grinders that you get w/ your meal (see picture).  Nice little touch.  

And, if you're looking for some casual / quick eats in the area, I recommend checking the reviews of JD N:
yelp.com/user_details?us…  

Star scoring scale:

5 = Spectacular
4 = Better than average, really enjoyed it
3 = Average, don't regret it
2 = Disappointing
1 = Abysmal

14/05/08 | Link | Rating: 3.0
37. Amber T.
We enjoyed the views and the classy atmosphere as well as the spa. Great massage and friendly staff.

We did not enjoy checking into our room to find a filthy pillowcase on the bed (like it had been caught under the wheels of the cleaning cart  (see pic)) and urine on the toilet. We requested that the room be cleaned while we were out and when we came back to our room late that night, the same nasty sheets were still on the bed!

We did not enjoy the $27 per person breakfast buffet where every "hot item" we tried was stale and room temp. (Except the freshly made omelets, which were delish).

We were at this hotel for a convention and stayed two nights. The biggest gripe from so many of the attendees was the allergy headaches they woke up with each morning due to the musty old feather pillows and feather bed toppers. I had the same problem, with severe allergies in the room (I am allergic to dustmite). I was fine in the rest of the hotel.

Also, getting the lights turned on in the hallway on one of the days took three people requesting multiple times over the course of an hour. I finally took a turn and went to the front desk and asked that they please get the lights turned on. The guy at the front desk laughed at me and jokingly said, "no, we don't do that here.". I didn't think it was funny. We were already over an hour into that days workshops and activities without lights in the hall! Sheesh.

I brought up the issues when we checked out. They gave me a 20% credit on the stale breakfast buffet and told me they "would talk to housecleaning" about the room issues. Meh, we weren't impressed.

Is this review helpful or not? Let me know. Please vote!

09/09/09 | Link | Rating: 2.0
38. Megan G.
This review is for their Happy Hour at the bar only.

On weekdays at 5:00, they put out a pretty nice help-yourself cheese and bruschetta platter. They also give each group a bowl of trail mix.  

They have some nice choices on their wine by the glass menu. I had a glass of Rutherford Merlot from Napa and glass of Layer cake Shiraz from South Australia. Yum! Both were about $11.00, so not really a bargain there.

They also have a very complete liquor selection as well. My bf had a glass is Laphroaig neat, one of his favorite Scotch's. The bartender topped it off for him when he was running low at no charge since I still had a good bit of wine left in my glass. That was much appreciated.

Most of the customers seemed to be guests at the hotel, but in my opinion their cheese platter makes Intercontinental a nice (quiet) Happy Hour option for us locals as well.

10/07/11 | Link | Rating: 3.0
39. Stephanie L.
I stayed here one night for a business trip and it was pretty nice.  However, I arrived in Miami around 11am and went straight to the hotel.  I was told by the front desk that check-in would begin at 3pm, but if a room opened up by 1pm, I would be allowed to check in early.  One of the ladies at the front desk took down cell phone number, she said she would call as soon as a room was ready.  So I hung out and ate lunch.  Around 2:30pm, I went back to the desk to check if a room had opened up, and of course there were plenty....but no one had called to tell me...great...

I looked on my bed and there was a complimentary spa gift certificate for $30.  I was so excited!  So I found the pricing information and holy bejeesus.  I don't think I've ever seen a more expensive spa. EVER. Freaking ridiculous.  For that amount of money I better be pocketing some gold nuggets.

I believe they were doing construction in the rooms either next to me or above me because for awhile I just kept hearing loud thumps and drilling.  Since it was the afternoon I didn't complain, but I was just surprised.  I didn't think they'd open up rooms near areas of construction because of the noise level, but it wasn't a problem in the evening.

Overall, I thought it was a pretty good place to stay for business (it's walking distance to office buildings), but I didn't find a ton of things to do (maybe I wasn't looking in the right places)?

26/07/11 | Link | Rating: 3.0
40. Emily S.
Stayed here after my cruise. This is a full-service hotel with very professional staff that go out of their way to help you. The lobby is beautiful with pretty statues and lightning  and there is a Starbucks and a few restaurants there. There is a charge for wifi, however we got it complementary because we signed up for a rewards card upon check-in. The room was fabulous and a good size for a family of four.The bathroom was huge and the shower was great.. The pool area was very nice with a full-service restaurant and bar there. They also have an outdoor walking track. The only turn off that I had was their fitness center was fifteen dollars a day to use so I didn't use it. They also have a full spa which is nice if you want a massage. Overall, this is an above average hotel to stay at.

08/09/13 | Link | Rating: 5.0
41. Yelp Y.
Priced like the Four Seasons, looks like a W hotel, service and experience like a holiday inn. $15/nt for internet too. Its a ig business cocoon.

23/10/12 | Link | Rating: 2.0
42. Miriam W.
For a mere $101 per night (thank you once again, Priceline!), what's not to love?

Upon checking in I kindly asked the front desk attendant if I might be placed in a room on a high floor with a view of the bay. He searched away on his computer and eventually found me a room on the 17th floor with an expansive window overlooking the bay. The room was spacious (all told, it would give my New York flat a run for its square footage) and had a separate tub (which sadly I never had time to use) and shower.

The lobby has plenty of seating and we used it several times as a work area. As well, the business center folks were friendly and didn't charge us to print out our guest lists.

Both The Standard and The Raleigh hotels could learn lessons from the accommodating staff at the Intercontinental. What this hotel lacks in cool factor it more than makes up for with graciousness.

04/10/08 | Link | Rating: 4.0
43. Pete S.
Large and comfortable room. poor wireless signal on 27th floor my only complaint. Yessie at the front desk has been very helpful.

12/09/13 | Link | Rating: 4.0
44. R E.
What else can I say about a hotel that charges a minimum of $190 per night and doesn't even provide more than 1 cup of free coffee in the room?  Very poor value here, everything cost extra, and the staff all have attitudes as if you work for them.

11/12/12 | Link | Rating: 1.0
45. Heidi H.
We travel a lot and are very picky with our lodging- this place had it all. Fantastic location.  Gorgeous, clean, modern rooms (ours was 28 floor overlooking cruise ships!). Amazing staff.  Could not be happier with this hotel.  

Great waterfront shops and restaurants nearby and the had a food truck congregation on the Sat night- it was a big party.  Since it was Christmas, there was also a procession of lit up boats in the water- very neat! And it all ended with a display of fireworks too.

Highly recommend this hotel. Next time we are in Miami, I will definitely stay there.  This is a great location for pre and post cruisers.

26/12/12 | Link | Rating: 5.0
46. Jason P.
Stayed here for Ultra Music Fest weekend. Conveniently located about a mile from Bicentennial Park-easy walk to the show (since cabbing it is impossible with traffic.)

Nice staff, pricey room service ($28 for a burger and fries), but food was very good. Definitely somewhere I would stay again.

12/04/11 | Link | Rating: 4.0
47. Pete K.
Pros- They gave us a bay-view upgrade when we mentioned that it was our anniversary. The restaurant in the lobby served very good cheeseburgers and fries. Very clean. Staff always ready to help. Close to Bayside and a park
.
Cons- They nickel and dime you to death- $11.99 for Wi-Fi, $34 to park your car A DAY each. And nowhere else to park. Burger was $15 and fries were $5.50,(surprised the condiments were free). Beds were like sleeping on slabs of marble and shower head was more like a kitchen faucet in size and pressure. Pool was closed in evenings. Ice on only the even floors so we had make a road trip just to get ice several times a day.

Summary- We've stayed in much cheaper hotels with greater accommodations in Naples where we are from. If you don't care about money this place might be for you. For us there is no bang-for-your-buck.

12/06/11 | Link | Rating: 2.0
48. Michelle B.
I rank hotels using a four point, weighted scale based on the attributes of Accommodations, Amenities, Cost, and Customer Service. The Intercontinental of Miami earned a score of 44 out of 100.

My co worker and I shared a very expensive room here recently for a conference. My first impression was that it was probably a force to be reckoned with 15-20 years ago.

The customer service was adequate, but not notable. The service was especially lacking in places such as Starbucks and the poolside restaurant- which bordered on abominable. Three of us ordered the "Hot Dogs with Relish" and the entire lunch took 2 hours because sevice was so sparse. Oh, and we got one packet of relish to share between the three of us.

The only place that was drastically different was the bar area, where the food was delicious, and the service spectacular.

The pool was lukewarm, so we went to lay out on the grass, only to find ourselves in a patch of dead millipedes.

The room itself was adequate also, except for finding a pubic hair in the shower upon arrival, and almost getting shocked by the busted outlet. It was nice that wifi was free because we were attending conference, and it's central location to the Bay Side area was convenient.

I would've overlooked all of weirdness, were I paying Super 8 rates... but for $200 a night, the lack of attention to detail was glaring.

Overall, not horrific, but I've certainly stayed in nicer places for less money.

06/04/11 | Link | Rating: 2.0
49. Jay T.
One of the nicer hotels I have been to, Lobby was stunning. The accommodations were about the same as others have been to. Pretty standard pay for parking per night, internet is not free and so on. There is a Starbucks in the lobby if that is your thing. Stunning views from the pool and from our room.

10/12/12 | Link | Rating: 4.0
50. Nicholas G.
I want to give this hotel more than this number of stars, but I found a few things to be ridiculous policies which made me feel like I was being treated like a child or a prison inmate.

First of all, the staff is amazing. I don't think I have ever experienced a more pleasant check-in than with the gentleman who checked us in, and the nice lady who checked us out. The attendants for luggage were great too. The staff deserves five stars for sure.

I am not happy with a few things. I did stay here for Ultra Music Festival, which I understand probably had an effect on some policy changes. However, I think some of them were a little ridiculous seeing as I paid the same amount - actually, probably way more - than the average hotel guest throughout the year and I am also not a little kid.

My friend and I bought a six pack of beer and when we tried to go up to our hotel room on Sunday afternoon, we were told there were not outside beverages allowed. Are you kidding me? Not once have I ever heard of this being a hotel policy ANYWHERE. If this is their standard hotel policy, that is ridiculous. How can you not allow someone to take their legal private property up into their hotel room? We're talking John Locke 101 folks. And if this was just for Ultra, I think that's even worse. If you don't want business from people going to Ultra, just say so, don't treat everyone like a little kid. We brought you and your city a lot of money, so calm down. We're not trashing your hotel room, and even if we do, aren't incidentals there for a reason? Don't infringe on my property rights.

Secondly, I felt like I was in some sort of prison with the whole needing the room key and checking in line on the lists of guests to go back to the room after leaving the hotel. Yeah, I understand you don't want a hundred people staying in one hotel room and you don't want randos, but you could have made that part a lot more efficient. How about maybe three lines, or maybe not checking every, single, freaking person's card and ID. And I think not allowing people who don't have room keys to go up to the hotel room throughout the weekend was ridiculous as well. I think I should have the right to have friends in my hotel room if I want to. There's a limit for people staying in the hotel, I didn't realize there was a limit for number of people breathing inside of each hotel room at any given time.

When we asked for more towels we did not get them. That was another thing that irked me. I don't like using dirty towels to dry myself.

So all in all, I would stay here again. It's a great hotel, it's close to Ultra, the rooms were nice, the staff was friendly, and the views were great but but please, stop treating your guests like children.

And also, I'd like my $20 back for the beer that I had to throw out. It's not legal to drink publicly in Miami, and apparently, also not legal to drink beer inside of my hotel room. So yeah, you owe me money. And also, you should be explicit about your policies upon check-in, if you're planning to change them depending on the clientele you have any given weekend.

28/03/13 | Link | Rating: 2.0
51. William R.
I was here for a week-long meeting in October. Service was amazing, and all of the hotel staff were friendly and helpful. Food was also great. Highly recommend.

02/11/13 | Link | Rating: 5.0
52. Michael y.
Was treated to a biz breky in the club room. I had  the croissants, pastries coffee, nova salmon and cheeses.  No fresh squeezed OJ
bummer! Decent coffee on nice china.
The rooms had no flat screens and forget plugging in your own DVD player.
I was expecting better quality from a 5 star hotel.
Not like my experience @  the intercon Melbourne, Victoria,au.  
I was expecting more. Beautiful lobby, beautiful location
Parking was cheap for downtown Miami, no validating WTF?

09/09/09 | Link | Rating: 3.0
53. TJ S.
We stayed for the ING Marathon and I must admit the hotel's renovation is very nice.  The public areas are top notch and the rooms are much nicer than they were the last time I stayed a few years ago.

The lobby bar (Toro Toro) is very nice and has a great selection of craft beers.  YOu can never go wrong with having Dogfish Head 60 Minute IPA on draft.  We didn't use many of the facilities as we were wrapped up in race stuff all weekend, but the things we used and the people we interacted with were pleasant and welcoming.

My only complaint about the hotel is the LED lighting which is entertaining on the outside of the building, but the biggest problem is the lights are actually mounted in your room (yes they are mounted on the INSIDE of the hotel).  Now this wouldn't be a problem for me other than they run all night long and shine into your room.  The blackout window covering they use doesn't cover the beams of light from shinning into your room through the sides and tops of the shades.  So my entire night of sleep consisted of flashing lights in my room.  If you can sleep in a nightclub without the music then you should be OK at the hotel.  

I am not complaining about the lights - I get it and think it's kind of a trendy concept on the hotel, BUT you need to either turn them off at a decent hour (and sunrise is not a decent hour) OR figured out how to completely block out the light.  

If we need a hotel in Downtown Miami we will certainly consider staying here again but only if something is done about the lights.  Otherwise there are plenty of upscale hotels in Miami that don't have the display that I would rather stay at and get a full nights sleep.

29/01/13 | Link | Rating: 4.0
54. kat g.
It all started when my flight landed early and I called to see if I could check-in earlier than 3pm.  The gentleman I spoke to said I could check in as early as 12pm. AWESOME! After a little shopping, eating and laying out on the beach I call just to make sure I can still check in at noon and this time the woman on the phone says the hotel is booked and no early check-ins are allowed.  I decide to go to the hotel anyway and I'm given a room. AWESOME! Although, the information I received was inconsistent, it ended up working out.

I go to my room, freshen up and read the literature they have on the hotel.  There's a happy hour! YAY! I call down to see what time it starts and I'm told, "I think it starts at 5 or 6 and ends around 8." When asking for information I expect to receive accurate information and not an "I think".  I end up having to call 3 different people before finding out there wasn't a happy hour that night. Waste of time.

I head down to the pool and see that the last two chairs are empty.  My friend asks one of the pool employee's if we can get a fresh chair cover.  He says they don't change the cloth/towel like chair covers between uses. Okay. We get two towels a piece on our own, strip off the wet chair covers and use regular towels instead.  Not ten minutes later, is there another pool working changing out the chair covers on some other chairs!!  

The list goes on and on with the inconsistency.  Pedro, the manager did try and fix the situation. He provided us a couple of free drinks due to the happy hour confusion and a continental bfast for the next morning.

06/07/11 | Link | Rating: 2.0
55. Danielle M.
After getting in from a flight last night, the last thing I wanted to deal with was a hassle.  But it took an inordinately long time for anyone at the front desk to check me in.  And after doing so, I found out that parking was not included, that I would have to park on the street and use a meter, and that because I had to park on the street, I would have to wake up earlier than I'd planned just to feed the meter (or pay the $39 valet fee - no thank you).  Access to the gym is $16! what the what??? that's insane... and wifi is not included.  This place lacks the basic amenities that almost every other hotel provides at a bare minimum.  And when I complained to the front desk about this asking for a simple gym pass to compensate this sordid matter, I  was told no.  I was supposed to return next week for a follow up trip, but I think after this I am going to book my stay at another hotel instead.

17/04/14 | Link | Rating: 1.0
56. Giovanni L.
Stayed for a week thanks to my company event. The hotel is very nice and elegant, the park next to the hotel was very relaxing, and the lobby music too, after a hard day of work because that was the main reason of my stay.  The hotel staff was awesome!  the young Latin gentlemen (sorry, I don't remember his name) that helped me in many occasions to move boxes from the event to my room and from vice-versa, the hotel staff in general, always smiling and saying hi,  the two senior waitress that were assisting all the company executives during all the week in the Flagler/ Tuttler rooms from 4/22/13 to 4/25/13 were so nice ! This lady and gentleman were so cool! very friendly and attentive, the same with one of the floor managers that went the extra mile by getting me something to take food from the event with me to the room which he didn't have to do it but he did. I also want to congratulate the hotel for the excellent lady manager at the front desk during my checkout on 04/26/13 which was very kind in helping me with an issue I had with my final bill, her name is Stephanie, this is the kind of people who Hotels should have as their managers on this positions, she was so patient with me and so nice!  I will say the same with the other girl in the front desk but, sorry, I don't remember her name, she was there with Stephanie helping me too. I also want to congratulate Mr. Oscar Rodriguez and his entire staff.

Last but not least, I would say the most important, special thanks to Mrs. Claire Sieber, Event Services Manager for her extraordinary customer service skills, my company had a few unexpected event changes at the last minute but Claire was always there ready to quickly respond, always available, always with a smile, always very polite. Claire is awesome! I think we will have many more activities of this kind during the next years and I look forward to work with her again.

Kind Regards!
Giovanni

28/04/13 | Link | Rating: 4.0
57. Charles S.
I like the InterCon!  Great location, great rates.

Short visit on business. Super nice desk clerks when I checked in and out. The room was fine.  I appreciated that the bed had a light blanket rather than a duvet more appropriate for a Norwegian winter.  Didn't have to keep the a/c on full blast.  The a/c was quiet and the bathroom was spacious.  Never got the chance to use the pool or gym or eat in the restaurant.  Starbucks off the lobby was handy and quick.  

There are newer fancier and more expensive hotels in downtown Miami.  The Intercon is great hotel for the price.

One suggestion for the management:  The desk had lovely chair with plush upholstery.  Looked good but it didn't work very well if you actually want to use the desk.  That's why they invented desk chairs.

And a suggestion for guests:  Il Gabbiano Restaurant is only a block away.  Don't miss it.

01/12/09 | Link | Rating: 4.0
58. Dennis A.
This is a very inviting hotel from the outside and the staff is incredibly courteous.  It's right on the bay and it's The Intercontinental.  But don't judge this book entirely by it's cover.  The housekeeping was a little sloppy.  I found used lotion on the floor of the shower (yeah, I'm pretty sure it was just lotion...I think I am).  The toilet paper wasn't on the spool, I sure took that for granted. I walked by the pool in the morning to enjoy the scenery the location gives you.  For some reason, the outdoor tables that allow you to enjoy the views had empty beer cans on it which detracted from the entire experience.  Overall, it's a good hotel, but falls short of what one should expect from this brand

05/04/13 | Link | Rating: 3.0
59. Robert E.
I just arrived back home to Los Angeles from staying an amazing 6 days at the Intercontinental Miami and I immediately had to write a review. This is by far one the nicest hotels I've ever been to. Not only is it beautiful, but the rooms were very spacious and clean, room service food was amazing, and the staff was exceptionally courteous and professional. I will definitely be staying here again.

28/05/13 | Link | Rating: 4.0
60. Michael H.
This is a pleasant hotel that is nestled in the heart of downtown Miami. Friendly and courteous, it's by no means the most chic restaurant in the area but it does what it does solidly. I'm not really a fan of the 1980's concrete decor, but that seems to be par for the course in this part of town, and they do an otherwise excellent job.

24/01/12 | Link | Rating: 4.0
61. Dave C.
Normally, hotels have pretty crappy buffet/meeting food. InterContinental is NOT in that category! I was here on business, and expecting the usual insipid meeting food. Wrong! Really good risotto, some exceptional cod with white bean ragout! Keep up the great work!!!

11/03/13 | Link | Rating: 4.0
62. Kerri C.
I was recently here for an event last weekend. I'm basing my review on only two things: the pool and the hotel bar.

The pool: gorgeous, played awesome music throughout the day, and the poolside bar was very nice and had a great view. Also, the staff was super nice.

The hotel bar: Absolutely absurd. It is either completely understaffed or the bartenders need to be retrained. One night, it actually took almost 45 minutes to be acknowleged and get a drink. I can get a drink at a busier bar in the city in 5 minutes. Also, the waitstaff seemed overwhelmed as well since I had to ask the waitress on 3 seperate occasions for a drink order, and it still never came.

07/04/12 | Link | Rating: 2.0
63. Paul H.
I'm not one to often write reviews....I believe my last was over 10 years ago. However, I just completed a week long stay at the InterContinental in Miami to attend my daughter's graduation and I feel compelled to share my thoughts so others might enjoy the company-wide exceptional accommodations and service my family enjoyed. The friendliness and attentiveness of every staff member we encountered was exceptional.  On our first night we received the warmest of greetings from the assistant general manager Carlos, and then thoroughly enjoyed an evening (and many more) in the company of the professional, efficient and friendly Sean, Matt and Ian at the Toro Toro bar.  Every morning we started our day at the beautifully appointed InterContinental Club on the 29th floor and were spoiled by the gracious and professional Florangel and her staff at the Intercontinental Club.  These people take their jobs seriously and really love what they do....it shows. Thank you to all. In addition to wonderful people the facility is magnificent.....clean, modern, comfortable, breathtaking views, good food, and convenient.  The only place we'll stay in Miami.

22/06/14 | Link | Rating: 5.0
64. E T.
We stayed in king deluxe harbor view, room 1104 and there was nothing good about it!

Water spots all over the carpet everywhere! Mold in the bath tub! Water leaking from upstairs! A hole in the ceiling above the shower head! Mini bar fridge wasn't working!

The staff responded in a timely manner but these things should have been taken care of before and never happened.

The hotel staff is ok, I mean ok and not so excited when they see you. They looked and sounded indifferent and didn't care much if you stay at the hotel or not.

Cab drivers in this city are so rude; we used about 9 cabs and all were rude! Get a rental car!

Overall, we are not that excited about the hotel and might think about another hotel to stay at than this one when we come to Miami. Wasn't worth it at all to us!

21/08/11 | Link | Rating: 1.0
65. Carine A.
Awful 4th of July weekend. They charge you for every little thing, but under-deliver.
Had my magazines stolen by housekeeping, they claimed I threw it away. If I did, why did they pick the garbage for my magazines and leave the trash there. Later the magazines were returned, original one with my address on the front cover. Very strange.
Hotel guests were not allowed to watch the fireworks from the 5th level pool area, because last year there was trouble at the bar. That was last year and instead of management controlling the issue, they decided to shut it down for all hotel guests this year. Seems like a simple way out!  
So we went to Bayside (conveniently nearby) but as soon as the fireworks were done we waiting in a long line for elevators and every single elevator was jam-packed. A few including the one I was in became stuck. Very hot for over 20 minutes trapped inside the elevator with a pregnant lady and heard the news the others were stuck as well, so they were getting to our elevator when they could. Overall management certainly could have better controlled the crowd, but chose not too.

08/07/13 | Link | Rating: 1.0
66. Greg M.
Very nice hotel. The lobby pulses with energy and lights, while still allowing plenty of space for lounging and conversations. Rooms are very clean and modern with nice features, e.g., controlling the blinds via buttons at the nightstand. The Toro Toro bar is convenient for a drink or meal, though I found my lunch assortment plate to be a bit bland. In addition to the stadium and the rest of downtown Miami, there's also a mall not too far away with restaurants, Hard Rock Cafe, and shops. A very enjoyable stay.

11/06/13 | Link | Rating: 4.0
67. James H.
Don't let the grand lobby fool you. The actual rooms in this building is a complete joke. The water has no pressure and the shower heads look horrible. The only reason to even consider staying at this hotel is for the location. (which is pretty prime) I came here during 3/23 weekend for spring break and even though we were paying 550 a night for rooms. They had people in the lobby checking room keys and making sure only four people were allowed in the rooms. Pretty fucking whack.

I would not recommend staying here ever.

30/03/12 | Link | Rating: 2.0
68. Lisa J.
Beautiful hotel, amazing location and the best staff in any hotel I've visited. The bar manager was great and the front desk staff were exceptional. Most notable was Ingrid at the front desk. She made me feel very welcome, arranged rooms for my family so we could maximize our time together and arranged my next stay at checkout. The hospitality and personal service played a huge role in my decision to rebook at this hotel for my next stay. My new favorite Miami hotel!

09/02/14 | Link | Rating: 5.0
69. alex m.
Dear Intercontinental, this is a review based on your 30 million dollar renovation ONLY and a neighboring owner's critique that admired this classic icon since I was a kid, and now from my balcony everyday.I love downtown and want to see it be great. Its why i invested here next door at One Miami. With that said, I have not seen the updated rooms, but sure have experienced the new exterior and interior lobby with a head smacking wtf! See, I remember the original burnt orange, gorgeous Barcelona chairs, and the raw, clean interior anchored by the marble centerpiece. new visitors wouldn't know what is missing. The current lobby 3-side lit tv/dividers looks like a temporary trade show, and the chairs??? From Barcelona Chairs to Staples/Office Depot quality chairs? C'mon! I also know that a goal is to attract locals but I can personally guarantee these changes will do the complete opposite.

The good: Toro toro looks great but everything else must go and bring back your classic pieces today. Get rid of all that garbage that basically clutters the entire lobby and takes away from the best parts when you first have a glimpse of the interior. Fire the new designers ASAP and maintain the hard earned sophistication you are loosing everyday you put a dancing girl on the side of your building, and dont overwhelm people with sooo many poorly places/used LCD screens playing cheesy imagery that block the gorgeous original marble sculpture and your new gorgeous restaurant and bar at the rear. You simply dont even see it over the clutter. Please save this hotel and remember South Beach is on the other side of the bridge. Vegas is on the other side of the US. Investing in great design is timeless, but this new lighting/tech approach will be so outdated in no time and really wasn't executed very good to begin with.  I really do love you, and it's why I'm just being honest. Bring back the taste level and sophistication that attracted President's, and who's who for decades past. Hopefully next time I return with my wife to get a drink at your new bar, I'm not so turned off, that I turned around as I hit you first lit divider.  You can do it, but once again hire someone who can save an icon in Florida design, and architecture. If you don't, you will continue to get overshadowed by new guys like Epic who obviously have a superb design team, and an identity that they have committed to and will strive to preserve.  Preserve your roots and success will be yours again!

06/01/13 | Link | Rating: 1.0
70. Don I.
Amazing! Sergio was the king at the front desk

28/06/13 | Link | Rating: 5.0
71. Ty L.
Suite was amazing and huge. Definitely enjoyed my stay. Perfection

07/06/13 | Link | Rating: 5.0
72. Rose H.
The concierge Maricio Botero was extreamly helpful and very knowlegable of the area. Made my stay a lot more pleasurable.

15/02/14 | Link | Rating: 5.0
73. Greg N.
This is an important incredible hotel. Cool chic and great location.  Ask for Joey at the bar! She's been there for 20 years and is a sweetheart,

12/06/13 | Link | Rating: 5.0
74. Alansen T.
Intercontinental exceeded expectations! Our second visit for the Beyonce' concert Miami turned into my engagement to the most wonderful man on the planet! Our view of the water was amazing and Champagne with strawberries waiting in our room compliments of Toro Toro was a nice surprise.  Thanks again for a great stay!

11/07/13 | Link | Rating: 5.0
75. Marella M.
I was recently here on a business trip and I have to say I was pleasantly surprised.  I've stayed in Miami a couple of times, but usually it's in South Beach.  When you enter the lobby, it all seems so busy and there's so much going on, or so it would seem.  Service at the front desk was good, although oddly enough, the person in the gift shop was super rude.  

The room was nice, clean and the view of the water was gorgeous!

PROS:
Overall Customer Service was good
Rooms were nice; great views
Onsite Restaurant food was delicious

CONS:  
Location was away from the nightlife if that's what you wanted
Gym was nice but really dark - no motion sensors in the hallways at night
Really garish advertisement for Club Mango on the side of the hotel - don't know what that's about, but wasn't sure I was in the right place when I first arrived.

30/05/13 | Link | Rating: 3.0
76. Jaclyn C.
Stayed 1 night pre-cruise the weekend of March 14th. This was my 3rd time staying at the Intercontinental Miami - it's become our "go to" hotel now anytime we sail out of Miami.

This was a special trip so we decided to spend the extra money to book 1 parlor suite in addition to a Harbor View room. For the Parlor Suite alone, because of the time of year it was going to be $550 for this one night stay. I was assured before I made this reservation by chatting with an on line representative that the suite would be guaranteed a harbor view as well because ALL suites came with a harbor view - this is one the biggest selling point for us at the Intercontinental.

Before my arrival to the hotel, I had received several phone calls from a family member who was told they could not locate the reservation - it was under my name but I had listed my family members. It was eventually resolved, however my family member felt the reception member helping her could have been a bit warmer.

Upon my arrival, the reception desk had understandably a lot of guests checking in for it was Friday afternoon. Unlike my family member, I had a very pleasant exchange and transaction checking in and receiving my room key. I was assigned to the 31st floor and immediately discovered after entering that instead of the Harbor View I thought I was guaranteed I had a nice view of the Metro Mover and Ross'.  I immediately headed back downstairs to rectify this situation.

Upon being called to approach the desk  I was going to be assisted by a different receptionist. I explained my dilemma and what I was told before I booked the reservation - I also explained that the on line rep made the booking for me. Unlike any other experience at this hotel, the receptionist helping me was very cold and made me feel like it was my fault. She stated that the on line rep who I chatted with works for Corporate, not for the Miami hotel so they would not know how the suites are laid out at this hotel. She quickly stated that I would be stuck with the room because they had no other suites available with the view. I pleaded with her to see if there was anything she could maneuver for us - it was 2pm so I was hoping this was possible. She clicked around more, asked for my patience while she tried to figure something out and then asked how many people would be staying in our room. After this, she departed to her back office and after another 5 minutes of waiting stated she did not want me to leave disappointed so gave me 3 drink cards to Toro Toro and 1 drink card to Starbucks - unfortunately, none of us in my party drink alcohol. Needless to say, I did not leave the desk with a room change nor did I get my harbor view I spent big bucks for a 1 night stay to have.

I made her aware that I had already pre-paid a parlor suite for September and that I would cancel it had it not been pre-paid but now have no choice but to "hope" that in September I might land the view I thought I would have this past weekend. She assured me she would make a note on this booking, but again it's not guaranteed.

So will this dissuade me from staying there again? No. A very expensive lesson learned. I still think this is a fabulous hotel, but next time we'll be sure to book Harbor View rooms instead of suites since this view cannot be guaranteed. Also, while disappointed by the reception service desk that both my family member & I received - it was as I said previously, a first and hopefully a one-off situation.

Last note to add - after having dinner at Bayside, we returned to our suite to find a spread of cheese/fruit/meat and a bottle of Wine along with 3 bottles of water. Unsure if this is apart of the suite package or if it was because of our reservation mishap - it was a nice touch, regardless.

23/03/14 | Link | Rating: 2.0
77. Yenny C.
This was a beautiful hotel, the room was really nice with the most amazing view of the harbor and the staff were very friendly. The only down size is that it is about a 25 minute drive to sobe but it is also in decent proximity of brickell and the design district which has nice restaurants and bars away from the craziness of south beach.

09/03/14 | Link | Rating: 5.0
78. Michelle C.
I've been to two events here, a retirement party and a interactive dinner/wine auction that was part of the FOOD & WINE FESTIVAL.
They NEED to do something about Valet.
It just can't take that long.
It's unacceptable.
It cost them a star.

17/04/11 | Link | Rating: 3.0
79. Donald P.
Overrated. This hotel has an opportunity to be one of the best. The location and ambiance is a great start but the rooms and amenities are lack luster at best. The price doesn't compare to the service. Save your money.
The two biggest disappointments was the fact that we only had warm water to bathe and shower with. The water pressure was also extremely low. I made the staff aware of the problem and instead of fixing it they only apologized for my inconvenience. Secondly, was the fact that the use of their Wi-Fi was $11 per day!

18/02/13 | Link | Rating: 2.0
80. Jessica W.
For some reason, I thought that Intercontinental hotels were toward the high-end of the spectrum, and expected much more of this property. I'm in the middle of a three-night stay, for a conference, and cannot wait to check out.  

After checking in and getting settled, I noticed there were a few strands of hair in the bathroom, but decided to give them a pass - I'd already unpacked my stuff, and don't like to fuss over things that may easily have been missed by cleaning staff.  A day later, it seems the hairs and general lack of cleanliness are systematic...  After my shower this morning, I unfolded a towel from the rack, finding a big yellow stain in the middle of it.  After the cleaning service today, I returned to find new black hairs -- this time, one even on the toilet seat (my hair is blonde, and I certainly would have noticed this strand last night or this morning).  In tidying up the room, they didn't even replace the throw pillows on my bed, instead leaving them strewn across the unused spare bed, leaving me to fear what I can't see, as they obviously aren't cleaning this room with any attention to detail.  There are ink and scuff marks all over the furniture. The water pressure in the sink is more like a leak than a steady stream.  Room service quotes wait times of 90 minutes -- complaining that they are "very busy tonight" just as they were last night, when the wait was also 90 minutes. I'm 7.5 months pregnant and told them I really needed to eat for this reason; their response to this was that the wait time for my single order of rice would be...90 minutes.

There are so many great hotels in Miami. Do yourself a favor: stay somewhere else!

08/01/14 | Link | Rating: 2.0
81. Dina A.
We really enjoyed this hotel

Large spacious modern and a conference centre attached to it. When we were there it was very busy with the hustle and bustle of guests coming and going, events, bsiness meetings, weddings etc.

Front desk staff - amazing, efficient, friendly and smiles.......BRAVO to the front desk check in staff

Valet parking - while checking out we were each given a cold refreshing bottle of spring water for the road - BRAVO valet parking team - nice touch

Parking if you don't mind the charge go Valet - beats circling around trying to find a spot and budgeting on your vacation trying to save dollars...we found valet more convenient

Accommodation
Showers to die for ----- double headed showers BLISS.  Modern rooms, clean and bedding is comfortable.  Bed is good - not the greatest - not the worst - certainly adequate.

Room service:
We asked for 2 waters with our meal and got 1 - they only gave 1 plate - difficult when splitting munchies with your spouse, however we pointed it out and it was quickly rectified (an extra plate and water was delivered promptly)

Toro Toro
Didn't try it but seemed very busy - and has discounted tapa's which probably accounts for the busy Toro Toro

Pool Bar:
Looks beautiful but didn't try it - seen it from my window - was not busy at all, looked very clean and absolutely a place to hang out if you are there to relax

I enjoyed this hotel and when in Miami will stay here again - no second thought on that.  I much enjoyed staying here than some dump boutique hotel on South Beach Strip..those hotels down there looked like they had been given a coat of paint and an Ikea bed.....if you want decent, clean, modern with a vibe this hotel is a good buy

04/10/13 | Link | Rating: 4.0
82. Alayne H.
I love the location of this hotel. It's within walking distance to many great restaurants and shops. You can stroll or jog along the river walk and take in the activity on the bay; sit in the nearby park and relax; or go over to Bayside and join the tourists from the cruise ships if you are feeling adventurous.

The lobby is beautifully decorated with marble and contemporary furniture. I found the rooms to be very comfortable and nice as well. I had a beautiful view of the bay and I enjoyed watching the sunrise every morning as I got ready to start my day. We held our global leadership meeting here so utilized their conference rooms. The staff provided excellent service - very professional and accommodating. Room temperatures were consistent and the food was good.

I did have a housekeeping issue and one of the bell hops needed an attitude adjustment, but the positives far outweighed these two negatives.

30/03/10 | Link | Rating: 4.0
83. Susan L.
The location of this hotel is really convenient since it's near downtown Miami and has a lot of restaurants near it. It is approximately $200 a night. You're not allow to check in before 12 PM, if you do they would charge you $100- which totally sucks. Other than that, the hotel is pretty nice and comfy.

08/10/12 | Link | Rating: 5.0
84. Lauren P.
I just wanted to commend one bell man, Samuel Z, who was always very courteous, helpful and kind, as well as Joey the bartender who made us wonderful custom drinks and was so nice to us. They really made it such a wonderful stay for my fiancée and I!

07/06/14 | Link | Rating: 5.0
85. Yadit M.
Very beautiful place we had a good view of the ocean and part of pool. I Absolutely loved it I just wish that parking was a little less expensive since we were staying for a week but everyone has to make they're pretty penny somewhere. No complaints other than the attendants at the Starbucks did not greet me when I came in and I waiting until they finished their conversation until I was asked if I needed help. Overall very nice room and stay.

28/06/13 | Link | Rating: 3.0
86. Katie L.
Beautiful hotel but I was only here to eat at Toro Toro. Would definitely like to see what the rooms are like.

16/02/13 | Link | Rating: 4.0
87. Joseph N.
Walking into the Intercontinental Hotel Miami made me feel like James Bond! Approaching the hotel, you're immediately mesmorized by the light show on the side of the hotel and the valet greeted us with a smile.

The energy and ambiance as your walk through the door gets you excited to be there! First stop, Toro Toro....

I'm usually not a big fan of hotel restaurants, but boy was I glad we dropped in. The hostess was very friendly and sat us immediately at a gorgeous table. Daniel greeted us and Matt the bar manager even dropped by to say hi and elaborate on the cocktails that we were having.  There wasn't one dish that we had that we didn't LOVE! From the Swordfish Dip to the Grilled Octopus to the Ceviche...too much to list but can you say DELISH! After dinner, Matt even introduced us to a digestif called the "Nutty Berry" that was a perfect finishe to dinner. Now that dinner was finished, its time to go check in!

We walked over to the front desk and  the staff in the front was very personable and even had a "package" waiting for me! What a nice touch!

Now time to head to the room, walking in we were left with a hand written note from Mr. Li which brought a tear to my mothers eyes. We've never felt so special coming to a hotel ever! The funny thing was that we also stay at the Four Seasons and didn't have an experience anywhere close! The room smelled, felt, and looked like it was for royalty.

Intercontinental Miami thank you for such a memorable stay in Miami. My family and I can not stop talking about what a gorgeous and hospitable staff that you have. Keep up the great work! We are fans for life!

01/05/13 | Link | Rating: 5.0
88. Marcia M.
Wow.

This place definitely permeates a snazzy first impression. The lobby is a show-stopper with sleek furniture and furnishings and you immediately feel the Miami-vibe throughout.
I also really enjoyed the bar and restaurant Toro Toro and the beautiful ballroom where my friend was hosting a fashion show and benefit for the March of Dimes. Such a striking event space!

Our hotel suite was very spacious and overlooked the water. I appreciated the oversized bathroom and bedding but our phone didn't work correctly and the A/C temperature didn't seem to adjust correctly either. It was freezing no matter how high we set the meter... I would normally not complain but it was uncomfortably cold.

The staff was great but we did have some issues to check-in as there was some confusion with the billing. They fixed it promptly so all good in the hood!

Overall, a fantastic place to stay.

09/11/12 | Link | Rating: 4.0
89. Laure M.
Nice lobby and close to many restaurants downtown!

02/04/13 | Link | Rating: 3.0
90. Juan S.
This review is for the new LED lighting on the outside of the Intercontinental Hotel in downtown Miami.

It is tacky, TRASHY, totally unnecessary and a hideously disgusting eyesore covering the WHOLE SIDE OF THE BUILDING!

It is a flamboyant woman dancing provocatively in LED lighting.  It resembles more of a billboard promoting Mangos on Sobe than promoting a "high end" hotel in downtown Miami.

Whoever made the decision to put up this sign made an EPIC fail, not only for the building, but on the face of downtown Miami as a whole.  When viewed it is a HUGE distraction and garish mark on the downtown Miami skyline.

LED lighting done right is only a few blocks away at the Miami Tower at International Place.  It is understated, elegant and the way a building should be lit.

Intercontinental, just turn it off!!

08/01/13 | Link | Rating: 1.0
91. Kris C.
The location of the hotel is not bad. It is within walking difference to several restaurants. I don't know that it is close to a lot of clubs/bars.

The hotel to me was quite average. There were some nice appointments such as an motorized window shade that almost doubled as a window seat. The room was complete with marble and had an interesting shower head. Additionaly, the room was very clean and had to odd smell to it. Being a frequent traveler I at times brace myself for that first whiff of the hallway.

All and all if this placed popped up on my Hotwire again I would not be dissapointed.

24/04/12 | Link | Rating: 3.0
92. Jenn S.
Was there a few days early before boarding a cruise ship.

Room was clean with a great water views and everything from shops to restaurant was in walking distance of the hotel.  They also have anice lobby bar/lounge area as well.

06/06/12 | Link | Rating: 5.0
93. Allen H.
This hotel was marvelous, I've stayed in better but for the price we paid for a July 4th weekend it was great. The hotel was calming and we enjoyed our experiences. :)

Additional Costs:
The parking is expensive so we opted to park one of our cars somewhere else for a significantly reduced rate. The wifi came at a cost as well but that was expected. There's a mini bar in the room that has standard mini-bar rates if you get thirsty.

The Room:
The room was beautiful and the toiletries were divine. We had been given a view of the bay for our 2 nights and it was wonderful to look outside and see the cruise ships leave in the evening and if you woke up early enough, come in the early morning. The rooms come with power curtains by the bedside so if you forget to close them at night the sun doesn't wake you up (WHICH IT WILL).

Toro Toro
The restaurant downstairs, Toro Toro,  was wonderful for both happy hour (50% off of tapas and select drinks) and brunch with it's unlimited mimosas and bottomless tapas.

Pool Bar:
The pool bar stops serving food rather early but they make a mean drink. White Sangria was my favorite.

Exterior Notes:
- The outside of the hotel looks suspicious at night as it has a message flowing across the entire building (I'm talking 60 foot tall letters) and occasionally you'll see a silhouetted woman dancing on the side - classy.
- The gift shop will gladly take all your money and run (as expected) and if you're heading to the beach, expect it to be a painful commute across highly congested bridges.
- There is a small "mall" of sorts within walking distance from the hotel that has pretty much anything from the Gap to locally owned restaurants. The park next to the hotel is urban and has a few interesting play grounds.

10/08/13 | Link | Rating: 4.0
94. Darcie P.
Very nice hotel
Horrible water pressure would not stay here again for that reason.
Nice rooms, good location great view of city. Many restaurants in walking distance.
Up charge for, parking, Internet, gym and to store bags. No like this stupid petty stuff but it's better than a stupid resort fee. I did not use any of the above so I was not charged like that better.
Free water when you check in. Nice.
Came here to stay before cruise. Seems like a business hotel weird walking around in shorts when everyone else is dressed in business attire.
Eat breakfast first day at hotel. Skipped $25 buffet thinking I was saving money but after a $4 cup of coffee, $5 side of fruit  and a $ 15 egg, I should have gotten buffet.
Starbucks in lobby, awesome. Keurig in room is not enough for this coffee loving girl.
TIPS
Larry's limo Town car was inexpensive(compared to taxi cabs) and amazing service. We took from airport to hotel and to cruise line.
Great restaurant for dinner with in walking distance, Trulucks, expensive but so worth it. Get the crab,amazing.
Great  restaurant for breakfast within walking distance Sedici cafe grill. It was under $10 for latte,omelet with croissant, sold.
Do NOT TAKE TOUR WITH MIAMI TOUR COMPANY HORRIBLE, HORRIBLE.

10/01/14 | Link | Rating: 4.0
95. Jaime B.
Don't get me wrong, this hotel is beautiful. The moment you walk in you're impressed with the ambiance. The valet is incredibly nice and helpful. Everything is clean and modern and it's within walking distance to tons of restaurants and bars, and close to the bridge to south beach.

However, I am rating the hotel this low because the staff was so rude. I've stayed at a lot of hotels and have had terrible customer service before but this place takes the cake. I arrived on a Friday afternoon at 3:45p.m. and had an interview with a firm in Miami Beach at 5pm. I understood that their check in was at 4, but asked what time I could get into the room and the woman checking me in rudely asserted that I would not be able to check in right at 4pm but wouldn't give me an estimate on what time. When she gave me a paper to sign I began to read it and she practically yelled at me to "just sign it."

Since I needed to be ready to leave soon and had no idea what time I would get into the room, I decided to get ready in the lobby bathroom. Everything in the bathroom was soaking wet which made the process difficult, and there was a woman in there getting sick the entire time. They called me when my room was ready at 4:10pm and even though I had already "checked in" this process took another 5-10 minutes. Nobody was there to help me with my bags to take the room. When I checked out I had the same rude service, and the busboy acted like it was a chore to help me with my bags so I told him to forget it.

I'm not sure if the fact that I paid through priceline and that I'm in my mid-twenties had anything to do with the way i was treated.

Also, there's an extra fee for everything including the hotel gym($15/person), parking ($40/night), and wifi (I think it was $18/day), which makes you wonder what you're paying for at all.

For the money, I would not recommend this place at all, and I will never book this hotel again.

09/03/14 | Link | Rating: 2.0
96. Cody W.
BEWARE! We were excited about being able to stay at this hotel on our recent trip to Miami for my step daughter's college graduation. We stay at high end motels when we travel for both business and pleasure. This was our first and will definitely be the LAST time we will stay at a Hotel Intercontinental. Pulling up to this place it looks like it's 4 star rating. The lobby and rooms are nice but, that's where the nice ends with this place. The bad started the moment we pulled up. The valet who handed me the ticket held out his hand and expected a tip and rudely scowled at me when I did not tip. The car was taken away from the location by someone else... That guy earned a tip, not the ticket issue guy. The bell hop was tipped for unloading the car as I do tip for good service. Next we proceeded to the front desk to experience further disappointment. A line of 6 already frustrated guests was ahead of us. After standing in the line for over 45 minutes, it was finally our turn to check in. Both desk attendants had trainee badges on and no other desk attendants were there. Twenty minutes later... We had our keys and we went to our room. The desk attendants were not only lacking in knowledge of their jobs, but were rude. The room seemed nice enough but all through the night we heard water draining down the pipes inside the walls and the a/c rattled like crazy all night long. So a restful evening it was not. Our curious 18 year old son was with us and it seems if any item is touch in the mini bar, whether you eat/drink it or not, you are charged. Everything at this place came with a price... Local calls, pool towels, anything you needed, they had for you but for a lofty price.  We are accustom to paying for quality hotels but not being nickel and dimed as excessively as we were at this hotel. My recommendation: stay elsewhere and be able to enjoy your stay.

11/05/14 | Link | Rating: 1.0
97. Ed E.
Stay away from this hotel!!!!!

I have stayed at this hotel for fitness conferences for years now and it seems to get worse with every stay.

Charging for Internet access nowadays is simply pathetic.

You figure for the prices they charge, they might want to have hallways with wall paper that is not hanging from the walls.

The kicker was this month when I was not actually staying at the hotel but visiting colleagues that were attending a fitness conference.  WATCH YOUR CREDIT CARD CHARGES IF YOU VISIT THE BAR!  One order of drinks for $60 was legit.  We decided to order a pitcher of Mojitos.  When the order arrived THE BILL WAS FOR $120!!!!! When I told him the normal price was $50-60 at any other place in South Beach, I told them to take the order back and "rob" somebody else.   THEY SUBMITTED THE CHARGE ANYHOW!

NEVER AGAIN!

08/06/12 | Link | Rating: 1.0
98. Parry B.
PERFECT AND CONVENIENT LOCATION!

DECOR: The interior of this hotel is very attractive especially the lobby area with large display monitors and the giant Henry Moore sculpture. The coffee tables are Samsung touch screen monitors that act as computer desktop. The rooms are spacious and you have an option to choose beach facing rooms with some extra dollars.

HOUSEKEEPING/SERVICE: Depends on who is cleaning your room. On day two of our stay, only part of my room was cleaned. The toilet was left dirty. However on the next day I purposely left some tissues on the toilet seat and dropped some coffee in the toilet bowl to grab the attention of the housekeeping so that the toilet was cleaned. It actually worked!

AMENITIES: The room doesn't include complimentary water and only one cup coffee is free. The bathroom is spacious too. It has a bath tub and separate shower stall. If you want to take a printout, you will be charged $1 per page+service charges. Also, for room service you will be charged $3+ service charges.

LOCATION: Great! The hotel enjoys it central location that allows easy access to the major attractions in the city, restaurants and also to the transportation system- Metro mover, trolley and bus.  

PRICE: I got a great deal through Priceline. Else the room I stayed in would have been expensive for me to afford.

17/12/12 | Link | Rating: 4.0
99. J B.
Two star quality while charging 5 star prices. This is really just an over priced Holiday Inn. If you can get a reasonably priced room, it's fine, but if the rates are high, it will probably not live up to expectations.  The "free" wifi doesn't work, but - what a surprise - the pay wifi does.  We ordered room service. I had a simple club sandwich. Arby's or McDonalds is 10 times better at 1/10th the price. We had a bottle of water, a terrible dry club sandwich, and two TINY slices of pie and it was almost $60. I don't mind paying for quality, but I don't like being ripped off. Signed, Mad in Miami.

14/02/14 | Link | Rating: 1.0
100. Jennifer W.
My husband and I had received a gift certificate for this hotel , we used it for our 2 year anniversary . We had a two night stay which was nice. My first thought of this hotel was great location, and the entrance was nice. When we pulled up they charge $36 dollars a night for valet parking and $2 an hour for self parking , so we chose valet since it was only two nights. To make the story short their are very expensive and charge for EVERYTHINGggg. The room was average , also their we're stains on the sheets when we got here and holes in the pillow cases, I was very disappointed. They also charge for Internet which is crazy , they also charge $20 to watch certain movies which is ridiculous . I was expecting much more for a hotel in such a prime location. This was my experience and I will not be coming back to this hotel.

29/03/14 | Link | Rating: 2.0
101. MICHELLE C.
After two events this weekend here and several times before, I am not thrilled about this hotel for events. They are known for being a great hotel and you pay a nice penny to stay here. Sure they have some pretty chandeliers but that is all. They really need to update the place in a bad way. For me it is very old world style and boring.

The servers in the banquet facility were not friendly nor accommodating at all. For this place being high end you could not tell from the treatment you received. In the banquet facility they had plastic covering the carpet, which I thought was so incredibly tacky. Not only was it very tacky but also very dangerous for us ladies in heels. As I walked in my heels would get caught in the plastic and I thought I would fall a few times.

Then oh my I was trying to take pictures of food and wine bottles on the table and the table clothes were hideous. They ruined my pictures. They were what my mother would put on our table in the seventy's, bold fruit, apples, oranges, leaves, oh horrible! Then some of us had white napkins while others had huge pewter napkins that looked like a table runner instead of a napkin.

One night, we had steak. Do you want to know how difficult it was to cut a steak with a butter knife. Really?

If I was having any kind of an event, I would skip this place all together. Then to top it off, valet did have a special for $10 if you were going to an event here. Not bad, cool. After the event all of us decided to wait inside as the line for valet was super long. We waited about forty minutes or so then when the line went down we went out to stand in it and hand over our ticket, pay and get our car. A few friends were behind me in line and got their vehicle way before me.

My friend and I waited over an hour, yes an hour til I finally walked up to the window after I paid and they grabbed my car keys to go get my car. Yes, I paid, gave them my ticket, and they forgot my car. Nice.....

Between the service, decor, valet, this place did not impress!

18/04/11 | Link | Rating: 2.0
102. Dennis C.
Overall EXCELLENT experience:

Location is great, walking distance to town, no swimmable beach area though
Very modern sleek look and feel
Service was great!

Arrived around noon (room was not ready yet but did not expect it to be that early) and allowed us access to the pool and stored our luggage while waiting for room. Had lunch on 5th floor at pool restaurant (Blue Water) food was pretty good, service was good as well. Had an issue with credit card machine and comped an item on bill for the long wait.  [Quick Tip: 18% gratuity is precharged to bill, seems to be a common practice throughout downtown Miami] Able to get into the room by 2 pm and luggage was sent up.

Rooms were clean, great view, (had harbor view room), spacious. Staff extremely friendly and polite, any staff member that passing by on the way to room smiled and acknowledged us.

Anything we asked for to help us make our stay better was provided by all the staff members.

Check out smooth and effective.

Recurring theme: service, service, service

*******

HONORABLE MENTIONS:

********

- Rodrigo aka Rockin' Rodrigo aka Hot Rod:
             He displayed a true model of professionalism as he stood watch over his vanguard...the front desk. He had great attitude,demeanor, and was one of the friendliest people I've met at a hotel, and I travel quite a bit. Extremely accommodating, taking down our phone number so he could call us as soon as our room was ready; continued to greet us by name throughout the stay.

- Ilana (sp?)
           Over at the concierge. Asked her if any umbrellas were available to borrow, and instead of the usual 'go to the gift shop' she went to the back and found one for us. She then said we could use it as long as we needed and that she would be there all night.

- Sam
            Late night valet/bellman/doorman/onemanarmy. Went above and beyond to reiterate the already great impression we had of the spectacular service there. With Sam at his post, one can walk eyes closed, arms full, and be unafraid to walk forward; those doors will be open by the time you step through.

- Carlos
        Valet. Went out of his way to ensure our stay at the Intercontinental would be a home away from home. And a little bit of of home is always nice when traveling on business. Good looking out!

- Lili
        Front desk. Her cheerful attitude and quick thinking at check out was just the way to wrap up a great trip.

- Unknown
       Catering manger or floor service manager? Saw him on the expo floor and pool level during private event. Can't remember his name but he was notably accommodating and friendly. Props.

***  Thank you everyone for making the trip a great experience!!  ****

13/05/14 | Link | Rating: 5.0
103. DK B.
The hotel itself is nice, but we found the staff to be generally unfriendly and unhelpful with the occasional exception. The valets would frequently stand around allowing congestion to build up and weren't very friendly, the bar staff at the pool were cold and a little terse, and it generally just didn't have a welcoming feel. The room and lobby were all nice and modern and we were happy with the accommodations.

04/04/14 | Link | Rating: 3.0
104. Anthony D.
This Hotel was just incredible. My wife and I spent a week here for out Honeymoon and we couldn't ask for anything better... Besides the overcharging on Valet $36.  However I have to say if you do go here the best Valet attendant there was Lester.  Lester assisted me to find the best local night life scene instead of the lame tourist nightlife. Lester should be a promoter as well for these clubs.  Also in the concierge area Ilana was great.  She explained the works on where to go and I couldn't ask for anything better from them two.

Room service was incredible,  house keeping was super friendly and great to speak with.  But further all staff was amazing.  I will return no matter what but I'll try to book with there is less conferences going on.  They just got in the way and had stupid dinner events at the hotel pool.  

But besides those negative things ... The hotel was still a great place to stay...  Thank you for your great service Intercontinental. And please let Lester and Ilana I said thank you too. I will always recommend anyone to see them...

28/09/13 | Link | Rating: 5.0
105. Derrick S.
It's way over rated, over priced and designed in a very cold impersonal way and the rooms are just average. If it were not for the location I would give it 2 stars. I looks great coming in but its not cozy where you come down to the lobby and get on line and want to socialize. Its just a beautiful space in an incredible spot!

22/03/14 | Link | Rating: 3.0
106. Karen R.
Had a great event there. The place was open and nice. The servers were attentive and courteous as well. There was a downstairs bar that we went to after the event. Good service and good drinks. I have had a power lunch there before and everything was superb. Would have an event there again.

30/04/14 | Link | Rating: 4.0
107. Frank M.
Second time staying here and I was lucky enough to get helped by Lili when I was checking in.  She made sure I got checked in quickly and she even helped me print out my tickets to the Heat game since I was running behind.  The rooms are great and very spacious, and they have a great work space area for those travelling on business.  On top of the fact that you are located right in Downtown it's a great place to stay for anyone here on business.

29/04/14 | Link | Rating: 5.0
108. Dina T.
Overall I give this hotel 3 stars. 5 star hotel but 1 star customer service and room service.

Our hotel room was great two full beds with a keurig coffee maker and a lot of power outlets next to the beds which is a great plus for me. They honored my requests to have the bayfront park view and also my connecting rooms that I previously requested for (2 thumbs up!) The bathroom was nice but the lighting could have been better. There were NO lights near the window in the hall where I usually do my make up so I don't hog the bathroom. Minus 1!!! But overall it worked for us.

We ended up getting room service since we expected intercontinental would have great room service food. Their menu looked like a elementary school cafeteria menu and when they brought it up it LOOKED AND TASTED like cafeteria food from a elementary school. I should have took pictures of the pathetic pizza and chicken nuggets but I didn't waste my time. Its garbage. $60 of room service wasted down the drain.

On my last check out date I called in to check out over the phone and they were confirming all these charges from the mini bar. I told them I didn't take anything and the customer service representative told me that I took these items since the first two days I've stayed there. From going back and forth with this lady for about 5 mins she finally told me I could dispute the charge and she would have someone come up and check the items. WELL why didn't you do that sooner? I wasted 5 mins of my life arguing with bad customer service. Great Hotel on the outside but weak customer service and food in the inside.

I only recommend this hotel IF YOUR going to ULTRA. Since its convenient for everyone to just walk over and meet up easily. Other than that . I wouldn't come here again. Oh and they don't have a hot tub. WTF is that? ....

3 Stars

28/03/13 | Link | Rating: 3.0
109. Dave W.
Upon valet parking and entering a beautiful lobby, my expectations were set appropriately high. The room itself was not particularly large although the bathroom was well appointed and roomy. Our view was of another condo but if you peered way to the left, you could see water.

The service was consistently great and we also enjoyed the European style breakfast in the suite on the 29th floor.

Bottom line, we enjoyed and it's absolutely perfect for the Ultra Music Festival... right next door!

27/03/13 | Link | Rating: 3.0
110. Sumito A.
Get to the Chase:

Pros:
1) Great location if you went for Ultra 2013...otherwise not a great location for food or nightlife (need to cross the bridge to the plaza area)
2) Very lux! Swanky and impressive lobby
3) Very accommodating and friendly staff (needed to check in, but the reservation was under my brother's name, who had a delayed flight and would not arrive for 5 hours...they called him, saw the confirmation email and checked my ID with my credit card on file and I was able to check in early)-THAT is customer service
4) Very clean and well-kept

Cons:
1) Gimmicky touch-screen tables never worked, and were very glitchy
2) Prepare to drop $$$$ like no tomorrow
3) Not many restaurants in the area
4) At 11 am they had only 2 receptionists to check out over 100 people....that was just ridiculous...either they were understaffed or they just couldn't bother

02/04/13 | Link | Rating: 4.0
111. Edward L.
Stayed here for a night on a stop in Miami.  It's right downtown and was next to where they were setting up for Ultra Music Festival that would happen the following weekend.  The MetroMover is right across the street which is free and takes you around different parts of downtown.  We took it to the arena where the Heat were playing the Sixers that night..

The hotel is right on the bay.  We could see it from our hotel room.  During the morning, we sat by the pool and enjoyed the bay and ppl watching.  It was Spring Break during this time.  There's a small walking path that goes around a garden where the chef gets his herbs.

The hotel has a spa, restaurants, and just about everything you'd expect from a nice hotel.  In the lobby, they have several touchscreen coffee tables that folks can use to look up local info.  A lot of the guests staying in the hotel at the same time were taking one of the cruises at the port nearby.  Will definitely stay here if we're ever in downtown Miami again.

02/04/13 | Link | Rating: 4.0
112. Isabel H.
The hotel charges for many things....$100 for early check in which is usually waived at other hotels. No free wifi which was expected. Charges $15  for gym access even if you are a guest at the hotel. Most ridiculous part was that there is a $1 per luggage check fee which is usually complimentary for hotel guests. Attitude of staffs vary, which is why I would only give it a 2 star because there should be a set standard for customer service at the Intercontinental Hotel Group. Disappointing.

27/03/14 | Link | Rating: 2.0
113. Danny B.
We were pleasantly surprised by this beautiful property. The staff from the bell service to front desk to the concierge have all been extremely attentive and friendly. Front desk upgraded us to ocean view king room. Room and bath spotless and I am very picky. Bed very comfortable. We will stay here again when in Miami.

23/05/14 | Link | Rating: 5.0
114. Anthony F.
My wife and I came down to Miami to rock the Tropical 5k and the ING Miami Half Marathon, and through Hotwire's hidden name deal thing ended up at the Intercontinental. The location couldn't be beat seeing that it was literally right at the finish line, and less than half a mile from the start of the race.

The hotel itself is nice. It's clean, spacious, and again, location is great. But that's where the good ends. When we arrived we were given a double bed room instead of the requested king. I called down to guest services and they told me to check back in an hour to see if any where available.

I decided to head to the front desk and see if there was a wait list for a king room that I could put my name on, and told them about the hour wait guest services told me about. The front desk were completely confused about that and told me every king room was taken. They basically shrugged and said "getting a king room isn't guaranteed". (Note: I booked 4 months in advance. Not last minute.) I asked if there was anything else they could do for me, like at least put us in an ocean view room if it had to be a double bed. They could, but would charge us an additional $20 a night. I opted to not pay them any more than I already had.  

The room was fine (water pressure in the bathroom could be better), but wireless internet cost $17 a day (WHAT?), use of the gym cost $15 a day per person (WHAT?), checking your bag after you check out and still have a long time before you're flight is $1 per bag (SERIOUSLY, WHAT?). I mean c'mon! You can't hold my bags for me without charging?! There goes the tip for the bellman I would've left. I have never in my life heard of a hotel so petty they couldn't store your bags for you as part of your stay.

Don't even get me started on their complete lack of knowledge as to shuttles that serviced the weekend races (one started 2 miles from the hotel and had a shuttle that picked up directly from the Intercontinental). If your hotel is directly on the race grounds and half your rooms are taken by runners, it's probably in your best interests to work with race organizers to be up to speed when approached for information.

I definitely cannot recommend this hotel. They'll nickel and dime you every chance they get, and will not even so much as inch out of their way to make your stay pleasant.

*Afterthought: What's with the dancing stripper LED lighting on the side of the building? Kinda makes it look a hint trashy. Just saying.

28/01/13 | Link | Rating: 2.0
115. Chris D.
Intercontinental Miami Hotel and Resort

100 Chopin Plaza
Miami Florida 33131
UNITED STATES
icmiamihotel.com

Review Date: 8/10/2013 - 8/11/2013


The place is a beautiful hotel with a grand entrance and doormen that were very welcoming.  We were quickly checked in by two lovely young ladies that were all smiles, friendly and  warm.  Unfortunately they were the only smiles I saw during our stay.

The room was spacious and clean, with a fantastic view of  Biscayne Bay. I think both Kim and I spent a lot of time just watching  boat activity in the bay.  However the view was detracted by the dirty window.

We explored the room, the fridge, warning DO NOT take anything from the fridge without reading the warning label that clearly  states everything in the fridge is monitored electronically. Remove a bottle of Grey Goose and the room is automatically charge the $12.00 for the vodka. I had removed  a bottle of grey Goose and a bottle of whiskey before I saw the sign. Expensive mistake.  Everything in the room  has a small label saying "Like this , you can take it home for $30.00".  After the fridge mistake, I was very careful before I actually moved anything fearing picking it up could cause an auto charge  to the room.

Over all the hotel was gorgeous, the prices were expensive, but that was part of the reason I selected it was to start the cruise vacation with a 5 star hotel experience.  I found the Intercontinental, Miami to have a 5 start look and feel, and absolutely the 5 star prices ( if not 6 or 7 star prices), but the service was mediocre at best.

As I mentioned above the only smile I saw from any staff member was the welcome we received at the front desk.  While the concierge service was right in front of the desk and very prominent, they were not very helpful.  My wife was looking for spa services, as we saw the spa was a couple of floors above the main, but when we asked about what services were available at the concierge desk, they simply pointed to the elevators and said we would have to talk to the people in the spa. When we asked about options to get to the Port of Miami, without getting off his cell phone, the guy said, "call a cab" and promptly dismissed us.

When looking for ( and paying for ! ) five star service, I expect more.

I also found the prices at the Intercontinental extremely high.  I probably would have been less upset about this had the service been better, But as an example the breakfast buffet was $24.00 per person.  ( See breakfast Menu )

We did enjoy the pool, and the bar at the pool, and the Pizzas they made were delicious.  The bartender looked a bit annoyed, but after talking with her a bit, she warmed up and was friendlier.

At one point we were looking for wireless so I could check our bank accounts after the billing issue. While the hotel charges for Internet access, they have a Starbucks in the Hotel and I figured we could go there. The Starbucks in the hotel does NOT provide an access point. much to my disappointment.

Overall I was less than pleased with the Intercontinental, after a billing issue (which in the end I have to say was my fault*) , and the hotel of no smiles, I really felt we would have had a better time at the rape and murder hotel down the street  at $40.00 instead of the nearly $250.00 a night I paid here. The hotel is clean and shiny and looks the part of a 5 Star hotel, and the prices reflect a 5 Star hotel, but I have had better service just about everywhere i have ever stayed.









* The billing issue I had revolves around paying for the room up front. They were supposed to take a deposit equal to the room rate, what I had assumed would equate to prepayment for the room. However they did not actually charge any card for the deposit.  So when we showed up I was charged for the room when I had thought we prepaid it. It took quite a bit of time before we sorted out what had happened.

04/09/13 | Link | Rating: 3.0
116. Savannah Rae R.
This hotel is gorgeous, right on the bay. This is one of my favorite hotels to stay at in Miami. The rooms are nice and very clean.

At night time on 2 sides of the building there is a 19 story high LED light show of silhouettes of a girl dancing (very cool!) and during the Miami Heat playoffs they have Miami Heat images. It's very neat looking and makes the downtown Miami skyline fun to watch.

It's close to Bayside Marketplace which is fun to eat and shop at. You can walk there directly from the hotel. There is also Starbucks and restaurants in your hotel so you never have to get in a car if you don't want too!

The room service was great. The breakfast is really good. You can get basically any breakfast food you could imagine and there is a chef there to cook you an omelet with whatever you want on it.

The only thing that bothered me, which I know a lot of hotels do, but there was no room in the fridge for the drinks I bought because it was fully stocked (which is convenient). When you remove something from the fridge it automatically charges to the room. The girl at the front desk was happy to take the charges off though. The staff is very friendly.

21/01/14 | Link | Rating: 5.0
117. Rhett O.
Hotel was very nice, staff had some of the best customer service in Miami. Batu was specifically helpful, and very accommodating! Only reason I didn't give five stars was because of a minor issue with housekeeping.

09/09/14 | Link | Rating: 4.0
118. Munchie N.
I was here for a conference in August and really enjoyed my stay. The service and decor of this hotel are phenomenal. Rodrigo was nice enough to upgrade my room to the bay view room and downtown Miami. Beware not to touch anything in the room fridge or they'll charge you! I tried putting leftovers in the fridge and almost got charged for one of the drinks.

The conference rooms were fully stocked with delicious food, snacks and drinks at all times. Toro Toro had a great lunch deal: for a 3 course meal, it was $25. I would definitely come back for a business trip or before/ after a cruise since it is conveniently located near the port. It is far from Downtown Miami though so not recommended for someone looking to party.

25/12/13 | Link | Rating: 5.0
119. C P.
We stayed at the Intercontinental for 3 nights and LOVED it! The hotel is big and beautiful and the staff was extremely helpful. We were close to everywhere we needed to go and the view of the bay was gorgeous.
The rooms were a good size and the bathroom was HUGE! I was there with 3 friends and all agreed we will definitely stay here again next trip to Miami.

12/09/14 | Link | Rating: 5.0
120. Alejandra O.
My experience was an extremely UNPLEASANT one. We went for an anniversary dinner at their restaurant Toro Toro, all began very well, we valet parked, went inside we were seated right away. We ordered our drinks and then within 15 mins, our valet driver, head of security, and the manager on duty Guerda Cedant came to our table at the restaurant to inform us that THEIR valet driver has been involved in a head on accident with our vehicle!!! We immediately left the restaurant and went to the scene of the accident where the police was already there, our vehicle COMPLETELY totaled!

Intercontinental's valet driver made an illegal U-turn and CRASHED head-on into another vehicle that was also at fault by going in the wrong direction. We were left to deal with the situation with the police and the valet driver who claimed to be the valet supervisor(very disappointing to know that the valet "supervisor" is making illegal u-turns and was at fault for the accident)  NO MANAGER from the intercontinental WAS PRESENT during this ordeal, Guerda left us in the rain to deal with a situation that THEIR associate caused! 2 hours later in between waiting for a police report and tow truck since our car was completely destroyed. We went inside to wait for the tow truck where the only person to greet us was a very nice waiter at Toro Toro who apologized for the HORRIBLE situation, the rest of the hotel staff showed absolutely NO sympathy, NO compassion and NO CUSTOMER SERVICE in handing a situation that was caused by your associate in your facility!  In fact there was no one there to assist us with the CHAOS that your valet driver caused. I then proceeded to look for Guerda Cedant, after waiting for her and addressing my concerns with the LACK of customer care and attention to us she stated "It's an accident, that's why it's called an accident and it could have happened to anyone, the police and your insurance will take care of everything." That statement was completely unnecessary and showed me the lack of professionalism and care that your staff displays to it's customers. This is not the care or rather LACK OF CARE I expected from a hotel such as the intercontinental.

I trusted the intercontinental with my car and trusted them to have good anniversary dinner and now my car is totaled and not to mention my anniversary night was RUINED!! I have NO car at the moment and have to deal with the horrible hassles of filing police reports, dealing with insurance companies, contacting my lawyer and on top of it all I will be forced to miss work to address this HUGE predicament that YOUR hotel and staff caused me to be in. I expect to be contacted immediately.

14/09/14 | Link | Rating: 1.0
121. Amira H.
Overall the hotel is great for what you would expect for a 4.5 star space. We had the view of the sky line on the 18th floor. It was just as magnificent to look at during the day and night.

My two pet peeves with this location is that they seemed to have plumbing issues. As the toilet kept running. They attempted to fix it. While the loud noise stopped you could still hear it every couple of minutes. Also there is no hot tub but the pool is heated.

26/01/14 | Link | Rating: 4.0
122. Yelper Y.
During my stay at the Intercontinental Hotel, I experienced extremely loud drilling and construction noises throughout my stay.  To my disappointment, I found out that the elevator shafts were undergoing construction as a result, the vibrations could be heard all the way up to my floor--the 16th floor. I tape recorded the noise and will try to upload it to Youtube, as proof. If you are traveling in July, beware and I suggest staying at the Four Seasons instead!  The Intercontinental hotel is NOT in 4 star condition right now....don't waste your money like I did.

Since, I booked the hoteI online, I called Expedia and asked for a refund, and they flatly refused, instead offering me a $50 gift certificate for my next stay with Expedia. That hotel cost me $225.00 per night!!!!  The reason Expedia gave for not giving me a refund, is that the hotel itself, refused to refund me on the grounds that they "tried their best" to change my room and that should be enough. I spoke with one of the hotel employees and he admitted that the hotel was under construction and that over 200 guests had complained of the noise and requested a room change during that week alone. So, the hotel is well aware that customers aren't happy, and yet, they basically ignore it and sit back and make money off of unsuspecting customers.  Oh wait--the manager did offer me a pair of earplugs and a couple of Starbucks vouchers as well, to placate me. That's 4 star world class service?

I spent over 4 hours of my time on the phone with Expedia and Intercontinental, trying to get a refund and they in turn contacted the hotel, and after all that time, they only offered to comp me $50 for my troubles. $50.00 on a bill of about $500!

Other things to be aware of when you book the Intercontinental Hotel:  the hotel has almost no water pressure in the bathroom. The elevators take forever--you will likely be waiting for 10+ minutes each time you try to use the elevator, particularly on the weekend. Early check fee is $100 and starts at 5am, so if you want to check in early, expect to pay a fee for that.

Now I am going to be taking them to court over this issue. I will not back down. Take my advice, find a different hotel and find a different company to book your hotels--Expedia doesn't care about customers at all and Intercontinental doesn't operate like the 4 star hotel they claim to be. They just want your money and do not genuinely care if visitors are happy with their stay, at the end of the day.

06/07/14 | Link | Rating: 1.0
123. Jen W.
I loved this hotel from the moment we arrived, it's a great location not too far from the airport and close to the cruise ship port where we were headed the next day. The decor and ambiance are great and the rooms are gorgeous and very clean. We checked in after a red eye from the west coast at around 6:30am and they generously waived the early check-in fee of $75 because there was 1 person ahead of us in line! Very good first impression! We enjoyed walking along the waterfront and walked to dinner at Zuma that night and it was a scenic and fun experience. We also enjoyed Sunday Brunch at the hotel restaurant, Toro Toro and it is a brunch not to be missed! Bottomless mimosas AND food? How could one resist?! If and when we return to Miami for another cruise or any other reason, I will absolutely be staying here again.

07/09/14 | Link | Rating: 5.0
124. Janice S.
Very lovely hotel. The rooms are huge and I love the wide windows. We had the view of the park and downtown Miami. I'm regretting not getting the bay view for only $20 to upgrade.  Would have been nice to wake up with the view of the water and cruise ships at port.

Staff was pleasant and the lady at concierge was very nice and helpful. There's a Starbucks downstairs that's opened late.

14/12/13 | Link | Rating: 5.0
125. Dimitry S.
So far so bad and we have 3 more nights  the funny thing is they don't comp I never want anything free but it shows they really dont care about their customers happiness just the money. Couldn't even check in until 1 hour then had to wait another hour for our luggage and they kept it In the sun so our personal items are hot.

We ordered room service it was $50 for a veggie sandwhich and a burger the burger my bf got was good but my sandwhich was missing all the ingredients!? it only had veggies lol no cheese, arugula or sauce that it said it came with so it was extremely drug instead of calling and complaining I just ate it.  Other prices include- It's $21 for a bagel it's 19.50 to rent a movie  $15 for gym . please don't stay here or you will be unhappy not even only about the prices but the service and lack of caring - love a business owner that treats our customers 100 times better.

25/04/14 | Link | Rating: 3.0
126. Bill H.
I am a paid member of the Intercontiental Ambassador program which promises a room with 72 hour notification.  I called Miami 96 hours ahead and was turned down.  This is my second try at Intercontinental under this fee based program.  Very disappointing.

02/01/15 | Link | Rating: 1.0
127. Carly K.
Very nice hotel. The view of the bay was lovely. My friend and I have stayed here a few times before leaving the Port of Miami for cruises. The service is always good, and the rooms are nice.

We've gotten in late before, and the room service menu was greatly appreciated. I had a cuban press sandwich, and it was delicious, especially after an afternoon/evening filled with travelling.

23/01/14 | Link | Rating: 4.0
128. E C.
Love the Intercontinental! My husband and I are cruising for our anniversary and chose this hotel due to its proximity to the cruise ship port. It's swanky!!! Definitely reminds me of a Vegas hotel. Really nice pool area, gym (they have a straight bar and plenty of free weights), Starbucks in the hotel, and the staff's customer service is awesome. We got into town way before check in and they held our bags for free. Then, when we did check in, we realized we had a room with two double beds. A quick text message to the front desk (yes, you can text vs calling) letting them know of the mistake got us to a room with one king and it was a slight upgrade! Awesome!!! The bed is comfy, and the shower has two shower heads- YES! We ate at the restaurant by the pool and it was delicious- I got the shrimp salad + mojito, and my hubby got pizza. Every experience I've had with staff has been over the top impeccable. I love the complimentary lemon and fruit water at the front desk. It's the little things. :)

Would recommend and return again!!!!

12/10/14 | Link | Rating: 4.0
129. jen b.
Worst experience of my life rude key card stops working I get locked out of my room and get treated horrible room not ready for check in bag didnt arrive to our room for 2 1/2 hours to our room after we got there were apparently sitting in the sun so everything in our bags were extremely hot. Room service was $50 for 2 items and they were wrong and disgusting its one thing if one thing goes wrong but this  many things  I'm pissed worse part is I'm stuck here till Monday

27/04/14 | Link | Rating: 1.0
130. Grace C.
Valet parking (with in and out privileges): $36
No self-park option

Wi-Fi: $12 for 1.5 MB
          $25 for 3 MB

Insane prices but expected.

The staff was extremely professional and friendly at this hotel. When we arrived, someone was quick to open the doors for us and greet us welcoming us to the hotel.

Front desk was fast and efficient. The lobby was very beautiful and we loved the lights at night.

The rooms were average sized. I like the spacious bathroom.

The only minus of the whole stay was the fact that our tub drained extremely slow. It was gross being the last person showering with a layer of sand lining the tub. By the end of the shower, you were most likely ankle deep in the water still slowly draining. I thought it was clogged but it was just a really slow drain.

Hairdryer was the cheap kind definitely not fitting with the bathroom finish.

I liked the automatic curtains that pulled up and down at the press of the button.

28/07/13 | Link | Rating: 3.0
131. Susana H.
Very comfortable hotel and great staff. Thought the parking was a bit pricy but I guess that's to be expected for the location.

02/12/14 | Link | Rating: 4.0
132. Gabe H.
What an outstanding hotel!  We were in town for a work conference that was being held at the hotel.  First off, the location is outstanding, right on the bay.  Each morning I took a little walk alongside the water to relax and prepare for the day.

The rooms:
-Spacious
-Space to relax, space to sleep and space to work
-Clean
-There is a mini-bar although I didn't use it
-Keurig Coffee Maker with free pods!!! I NEVER use in room coffee makers.  I just don't trust or care for them, but the fact that they had k-cups made me comfortable so I had coffee in my room!

The service:
Honestly they'd get 6 stars if I could give it to them.  Every employee I encountered was friendly and genuinely seemed to enjoy their job.  One person in particular though stuck out to me.  There was a bellman/valet named John.  The morning I was leaving I was walking through the lobby with several bags.  They have stair and a funky ramp to get out of the lobby that I wasn't looking forward to maneuvering, but then I see this young man racing up the stairs.  I wasn't even to the stairs yet, but he saw me and came to assist.  He took all of my bags and carried them outside.  I was actually parked in the city parking out front which is beyond the property technically.  Without hesitation he lugged all of my bags to my car and loaded them up for me.  He was friendly and courteous and I really appreciated his assistance.

I've seen some comments on here regarding the cost of WiFi and Parking.  Frankly, the WifI I can't speak to.  I was given complimentary WiFi as a participant in the conference that I was attending.  On the parking front, I agree it's pricey and that's why I chose to only get a car on my last day in Miami to drive to Key West.  However, I did a little research and the intercontinental is priced comparable to all of the other parking in the area so although it's a bummer it's not like they are the odd man out.

To sum it up, great hotel, great staff and great stay.  I'll be back and I recommend you try them out as well.

08/08/13 | Link | Rating: 5.0
133. Claire M.
I'm so torn between 3 and 4 stars.  I think is fair, but I'll go 4 (really 3 and a half) since we had such a good damn time on this trip.

We only stayed one night, the Friday night before our cruise (I was with my sister).  I booked the room through Last Minute Travel and paid something like $198.  The room was paid in full a few months ago so when we checked in, I asked for a port view room which was a $20 extra fee.  Ha!  Chump change!  I gladly paid it and man, was it worth it (because I'm a nerd - I'll get to that later).

I think we arrived/checked in around 5.  The place was busy, busy, busy.  Swarming with activity.  We'd never been to Miami before so it was energizing after spending all day in airports and on a plane.  

Our room on the 20th floor had a fantastic view of the port.  We didn't spend much time in there but it was nice.  We were particularly fascinated by the automatic window shades and the ability to control them from a little switch between the beds.  We are easily amused.  

Anyway, the room was beautiful but (and I think someone else mentioned this happening to them) it was cold!  No matter what we did with the thermostat, we couldn't get warm.  It wasn't freezing and I admit that I'm always cold, but we ended up sleeping in our hoodies in the same bed huddled together for warmth.  That last bit is a slight exaggerration, we didn't literally huddle, but we did sleep in the same bed.

The Keurig coffee maker in the room was nice, it made me wish we drank coffee.

I randomly woke up at about 4am and decided that I was going to sit in the window and see if I could see our cruise ship come sailing in.  At about 5:15, after two false alarms, there she was.  This is the nerdiness I alluded to earlier.  I woke my sister up for it, in fact.  Totally worth the $20 to check that out, and then stare at it in the morning.

The water pressure was pretty crappy.  I have thick, long hair and often have battles with showerheads.  I was feeling optimistic though with this one, having dual showerheads (awesome) but the pressure was lacking.  =(  It took me forever to get the shampoo out.  I had to use my hairbrush.  I did rather enjoy adjusting the two heads.  

Check out wasn't until noon but at around 11, we decided to walk to this restaurant a couple blocks away for breakfast.  For $1 a bag, we were able to have our luggage stored so we didn't have to lug it with us.  When we were done eating and came back, we used the bathroom, a very nice porter (is that what you call them?  Bellhop?  Whatever.) got our bags and met us out front (we were tinkling as he was grabbing the luggage).  He was also so kind as to hail a cab for us.  

I don't usually stay at nicer hotels like this and the only reason we did is because we were on our special annual sisters vacation and I got the rate through Last Minute Travel, though I'm not sure what I would've paid had I booked it directly.  

If we ever cruise out of Miami again (which I imagine we will) I'd book this place again through either the service we used or one similar.  Like someone else said, it's something that'd normally be out of my price range, especially for only spending one night there.  I decided to splurge a bit since I wayyyy overestimated the cost of the trip and actually saved quite a bit more than I needed to so I had some extra coin with which to work.

Oh and the location was awesome.

14/01/13 | Link | Rating: 4.0
134. Jennifer T.
A bit of a flurry coming in.  Valet took my bags and gave me tickets for them. Said to go to front desk now to check in and they will bring my bags up. So I was trying to make sure we had everything out of the car that we needed... Spent about 5-10 minutes doing that then went to front desk as advised.  Loud music from bar area when u walk in.  Went to desk, girl was not overly friendly or anything.  It was 5:30 and she said my room was not ready and it showed as being blocked.  Whatever the hell that means. She said we could wait about an hour. I was not happy!  Just drove 7 hours, it's 5:30, and now they say I have to wait!  So I asked if there was another room available.  She said yes but it has king beds.  And kept giving me this stupid look. So I had to ask if that would cost me more. Um, yes!  So then she saw I started getting irritated.  So she called up to the housekeeping and she had a room 2 floors higher available then the front desk girl was going to give us.

Had room 1001. Nice room with great view of the bay and ship ports.  Here is the NEGATIVE : water pressure!  Took forever to wash my face!  For as much as I pay u can't provide me some water pressure!  That's a biggie in my book and I would not come back due to that.  

Next negative: I left the hotel about a half hour after I got there to walk around. As I left I saw my car still sitting there.  Then I realized, the valet never even gave me any sort of ticket or take my name or anything!  He just have me luggage tickets and sent me away!! So, thank God I saw this and had them give me a ticket!   Ugh!  Dumb stuff I should not have to worry about!  

We only stayed one night as we r going on a cruise the next day.   Also, the front desk never told me where the pool was or any other hotel info as usually other hotels always do.  They need to train employees properly.

10/05/14 | Link | Rating: 3.0
135. Benjamen J.
I love this Hotel. I spent most of my time in the Spa, and the Club InterContinental® Lounge on the 29th floor. The pool and patio is equipped with an outdoor grill where you can order food and drink after a dive. The hotel staff was very friendly and informative about places to go in town. If your planning a trip to Miami, do your self a favor and book a room at the InterContinental.

20/10/14 | Link | Rating: 5.0
136. Meg C.
Very disappointed in the hotel intercontinental miami!  We arrived at 230, they promised to call when the rooms were ready.  Never received a phone call.  (Standing in line for 30 minutes). We had to wait until 5pm to have one of our rooms ready, when promised at 4(again standing in line for 20 minutes).  Our second room wasn't ready until 630, and AGAIN standing in line for 20 minutes.  The upgrade we requested 6 months in advance was declined for both rooms.  The beer in the mini fridge was skunked and undrinkable.  We ordered room service at 730 and at 900, only half of our food was delivered.  When we called down to request the rest of our food, they said it would take another 45 minutes.  It's just been one thing after another.  We stayed at the holiday inn here a few years ago, and it was way better!!!

03/01/15 | Link | Rating: 1.0
137. Jill J.
the intercontinental is a nice hotel in a convenient location.  it's not cheap and they offer no amenities besides the pool for free. wifi? you will be paying. want to go to the gym? $15/day per person.  that was what got me.  we tweeted out our shock and dismay that as guests we were being charged so much to use the gym (when it's an expensive hotel in the first place) and got some satisfaction in the form of gym passes (twitter works!)  honestly, this would be a two star review for me if they had not been responsive.

the rooms are nice, spacious bathrooms, and decent ($12) vodkas at the bar.  all in all, it was a good experience. oh, and there is a starbucks open late in the lobby. big plus.

04/04/14 | Link | Rating: 4.0
138. Susan W.
Booked this hotel with my son because of the cool pool area. Pool has police tape around it. Vacation epic fail intercontinental. My son is in the room watching TV.   Would have been good information to have prior to booking or when checking in.

22/08/14 | Link | Rating: 2.0
139. Amanda G.
Beautiful hotel - both inside and out. Pool area has tons of seating and a bar for drinks.  All the staff is super friendly and hospitable. Some reviews say that the rooms are dated but that's not the case. I am so pleased with our choice to stay here - and will definitely book my stay here again before my next cruise.

And there's a ton of eye candy here ;)

26/07/14 | Link | Rating: 5.0
140. Rebecca B.
I love staying at hotels I find it to be an adventure so when I recently went to Miami last November I thrilled to be able to stay in a hotel from my bucket list the Intercontinental.  

This hotel was so amazing and the service was spot on. When we arrived the valet gentleman was so nice and helpful with our luggage. then upon check in the young lady was quick and efficient we were checked into our room in less then 10 minutes very quick.

son was excited to learn we were on the 15th floor as elevators are his favorite thing.

Our room was amazing we had a view of the bay.

The bathroom was so pretty and well stocked with everything we could want.

Of course my favorite part of the room was the free coffee because as you know I can't live without it.

Not only was the room spectacular but everyone was so nice and helpful. We loved having the opportunity to be close to the bay area to walk and son was in love with the hotel Restaurant Toro Toro where he had Churros with hot chocolate.  I have to say this was the best hotel ever to stay at and I loved being there the service was wonderful and our room was beautiful I can't wait to go back again some day.

23/05/14 | Link | Rating: 4.0
141. Marjorie B.
I really expected more from this place given the price and reputation of the chain. It's clean with modern decor but the best thing going for it are Toro Toro and Starbucks. Expect to pay $15 to use the gym, daily! I find this absolutely ridiculous and have never been in a hotel that charges for use of the gym.... When we complained to the concierge she was apologetic but really had nothing more to say than she'll tell her manager. We called down to the concierge  desk later and we were on hold for 10 minutes. Customer service is not their strong suit.

The pool is included but it's only so so.The pool bar hours are not as posted. Supposedly it opens at 11am but it didn't really open until after noon.

Typical for expensive hotels, wifi is an additional charge.

I don't recommend staying here. For the price you might as well stay on Miami beach and get some real beach time. It's a 30 min drive in traffic to the beach from the Intercontinental.

18/05/14 | Link | Rating: 2.0
142. Wai W.
This is of course a high end hotel.  You feel it once you pull up and step into the huge lobby.  Nice attentive staff, clean rooms and fantastic meeting rooms.  The catering of food, coffee for the conference was amazing.  

Check in and check out was fast and friendly.  Well designed rooms including the bathroom.  Room size is nice and large as well as the bathroom.  The bathroom is nicely designed and doesn't feel like a closet.

I most likely won't be back at this property unless there is another conference but will keep it in mind if I do have to stay near the water in Miami.

16/11/13 | Link | Rating: 4.0
143. Esther F.
This is an excellent hotel venue for hosting a large business meeting, and I mean a large meeting!

Good food, good service, good attention to detail.

But the downsides:  expensive valet parking and no free parking. Expensive food as well.

But it faces Biscayne Bay, what a view.  Who can beat that?

15/12/13 | Link | Rating: 4.0
144. Karen S.
It was out wedding day and everyone at the hotel made sure we had a wonderful stay. From making sure we had a room to get ready (while early check-in is not guaranteed), to just making us feel welcome and happy at all times. Every thing we needed from the reception, we had in just a matter of minutes, Pier (from front desk) was excellent, they even send us a Wine Bottle & Desserts as a wedding gift! We also had drinks and brunch at Toro Toro and were waited by Isabel both time. She was so very nice and attentive! I have to say our entire stay was very pleasant. We choice this hotel because we had eaten at Toro Toro before and liked the location - right on the bay once you walk out of the hotel, the ambiance and the looks. The room was very nice, clean and spacious. Overall a wonderful stay!

17/12/14 | Link | Rating: 4.0
145. Tiffany L.
Stayed here for ULTRA weekend and had a blast. The hotel security during the festival made us very comfortable and kept everything under control. The staff is great as well. Toro Toro is a GREAT restaurant, and coming from NY we were surprised at how good it was. Tried their breakfast bar the last day and wish I had taken advantage of it all weekend because it was fresh and well cooked. Everyone from the wait staff to the bartenders were on point and seemed to handle the chaos of ULTRA crowd really well. We're not the youngest crowd goers so it's appreciated that the service we received reflected our expectations. Our room service always came in 30 minutes or so even when we ordered half the menu for breakfast. Their spa is the very nice as well. Had a well needed massage and rest in their relaxation room and sauna. Leaving on a Monday you can see the difference in the atmosphere and it was back to normal after such a crazy weekend. The rooms are pretty standard. Nothing that knocks your socks off but definitely spacious, clean, and comfy. Again, never had to wait more than 5 min for new towels, a wine cork, etc. Anything we needed we were able to access easily. And of course there is a charge for EVERYTHING. Nothing is free so it's to be expected. Over-all I would definitely book here again. Maybe not for a relaxing retreat but certainly for a fun weekend!

30/03/15 | Link | Rating: 4.0
146. Callista B.
I make it a point to try and never leave a bad review, but seriously, I wouldn't say here. I'm not a high maintenance gal.

I was very excited to stay in this hotel. The photos were gorgeous and the amenities seemed great! My room was very nice, comfortable bed, large tub, had a Keurig coffee machine with a nice assortment inside. The view was gorgeous!

The service on the other hand was awful (aside from the concierge). When I arrived, the bell boy didn't open my door or help me with my bags. No bog deal I'm a big girl, but I certainly would have liked at least an offer. It was getting later and I was exhausted from traveling. I draw a bath and notice a blood splatter in the bathroom, and immediately call downstairs to switch rooms. No dice. Booked full. So while I'm in my robe an annoyed maid comes to clean said splatter.

I order a "warm fudge brownie". Over an hour later, it still hadn't arrived. A second call to the concierge to cancel my order to get a half-assed apology. The next day, I return to my room after a long day in a conference around 545pm, to find a maid still in my room cleaning despite the "Do not disturb" sign still on my door. The Internet is great of you're not planning on using it for anything else except email. $17.98 is a lot for no bandwidth and it expired within 20 hours instead of the 24 they post. Almost everyone at the conference I was with had taken ill at Óle and/or Toro Toro, their on sight restaurants.

Next morning, after placing my disappointing pizza from the night before in the hall to be collected, my door shuts behind me. Keyless, I walk in my pajamas to the phone by the elevator. 25 minutes later, an extremely rude bell boy let's me back in my room, only to jam his foot in the doorway and swing my door open demanding my ID and room key. I understand that's standard practice, but he was aggressive and extreme rude. So, an asshole.

Oh, and they do not had a hot tub, so don't believe them when you call.

/rant

23/06/14 | Link | Rating: 1.0
147. Mark B.
Nice location. Attractive room (small shower). Torotoro Restaurant is really good and the bar is nice; try the Bloody Mary with red pepper olives!

However, staff & service is really lacking with long waits for check-in & out (computers down at check in). They charge $1 per bag to hold it at baggage area (please!!!) while waiting. Pool bar closes at 7pm (really!!). And room clean-up is really slow..

For the money go to EPIC around the corner...way better

03/08/14 | Link | Rating: 2.0
148. Candice F.
Had a great stay.
Pros: Modern, clean and up to date, great management, good customer service.
Cons: Very busy location, lots a traffic, not on a swimmable beach.

Random info: Valet is mandatory, very internationally mixed crowd, pool on third floor, decent view of city and water, no jacuzzi,

07/04/14 | Link | Rating: 5.0
149. Jessie H.
The rooms and staff are wonderful! The only problem is the long waits. We waited 25 min. for valet. The elevators are so full in the mornings we could barely make it down. Just to many people for my taste.

27/07/14 | Link | Rating: 4.0
150. Debbie M.
I have been to Miami countless times at very nice hotels. This was my favorite.  I had a room with an awesome view of the crise ships. It was beautiful.  The room was large, nice amenities and great service.  Guillermo took such good care of us from the moment we pulled up. He booked us for dinner at Toro Toro and the food and drinks were awesome!!!  This hotel and resturant very well priced and a great value/experience!!

20/01/15 | Link | Rating: 5.0
151. Hannah C.
Had a great one night stay at the InterContinental Miami last week while I was in town for work. I scored an amazing Hotwire "Hot Rate" room and paid about $225 including tax and fees on a Wednesday night. Not too shabby! You do have to pay for Wifi, which is why this isn't a 5-star review. I believe it runs about $17 a day.

The room itself was great - very spacious with a desk, a booth + table and the bathroom was huge too.  They moved me to a pool view room to avoid the noise from sound checks going on at the park next door for the upcoming music festival. I also asked for a late (2pm) checkout which they gave it to me for free (the clerk told me it's usually $50).  The pool area looked great with a view of the bay and got plenty of sun. Too bad I couldn't stay longer and enjoy it!

01/04/14 | Link | Rating: 4.0
152. Miss B.
*** Update- Marlene, the day manager, promptly followed up the morning after my less than desirable room service experience. She quickly and professionally rectified my expressed concerns. This was greatly appreciated as no one is perfect, but there are those who strive to do better, and this is evident here in the staff's responsiveness to guest needs and concerns. Thank you. ****

PROs- BRUNCH at Torro Torro, friendly staff and comfortable bed.

The pros of the hotel are that the staff are friendly and helpful (ie bell men, front desk, banquet staff, valet, manager etc).

Sunday brunch is delicious! Definitely the culinary highlight, so much so that I would return any time I am in the area on a Sunday.

Bed and pillows are comfortable and allergen free is available, which is sooooooo appreciated!

Cons-room service, pool is in the shade/no sun anytime after 11am, and weak wifi

The tapas and pizza at the pool are quite good. If it's before 6pm and you want a quick-casual bite, I would suggest going there and steer clear of room service; unless you are in the mood for something fried (ie fries or wings), as other items are sub par. If after pool/Blue Cafe hours- I suggest grub hub, and for the same price and comparable wait time, you can have dinner from any number of restaurants that are of higher quality.

21/10/14 | Link | Rating: 4.0
153. Jayceon M.
Stayed here for business.

The location is nice.
The decor is eccentric. think vegas. ( the 19 story LED stripper silhouette is pretty cheesy .It could certainly be more classy with the programming in a city that is know for good art, the LED programming on the inside gave a cohesive feel to the lobby areas)
The accommodations comfortable.
The service lacking.
Friendly but inexperienced front desk personnel, Rude bellmen.
Pool is small and gross.

My main gripe with this place is it is set up to drain your wallet at every turn.
Valet only parking for  $39!
Slow internet for $17
Room service , Appetizer and sandwich with a beer $75??!!
Fitness center $15

Glad I checked the bill when I checked out.
The room was prepaid but when I checked out they had charged me and extra $50 per night.

It just feels shady and wrong and felt taken advantage of when I left.
I wont stay here again next time i need to come to Miami for business.

26/08/14 | Link | Rating: 2.0
154. Lais C.
In town for MIBS and stopped by the Intercontinental hotel. The food at Toro Toro was delicious and our cocktail waitress Ajda and bartender Sean were wonderful. Such a great atmosphere and experience.  Definitely recommend this place for anyone coming to Miami for business or pleasure.

11/02/15 | Link | Rating: 5.0
155. Bonnie E.
The hotel staff could not have been more friendly or efficient. Room was clean and up to date. Location is convenient with amazing views of the water.

12/11/14 | Link | Rating: 5.0
156. Callie H.
Stayed before a cruise. Had a great view of the port from the 8th floor. Nothing went wrong with reservations (booked through hotwire). You do pay for either parking or valet. The valet were courteous and always had our car up in a timely manner.  No complaints! Just don't touch the mini bar! It automatically charges your room. The front desk took the charges off without any problems! :)

23/03/15 | Link | Rating: 4.0
157. Sam C.
Physically a nice hotel in a great location in Miami.  On the water with views of the cruise port and downtown.  Walking distance to a number of local eateries, hot spots, and American Airlines Arena if you can somehow land a ticket to the heat.  Also, kudos to Toro Toro and Ole, the hotel restaurants are better than average with some nice local latin flair on their menu.

That said, the service in this hotel is horrendous - to put it nicely.

Arrived 2pm on a Sunday afternoon for business meetings. Relatively long wait in line to try and check in with very few staff at the desk.  When I finally got to the desk, was rudely informed that my room was not ready and I shouldn't expect one til 4pm as that is their commit time for check-in.  Alright, I don't have any status with IHG so I guess I'll cool my heels in the lovely lobby.  At 4pm, no room.  5 pm, no room.  At 6 pm, finally got to check in.

My room on 21 was decent with a nice view of the skyline.  Problem was - no water pressure.  I mean a trickle.  I mean it took me more than 15 seconds to fill a coffee cup to use their nice Kuerig coffee maker they provided in the room complimentary.  Actually timed it.  Shower is/was worse.  Took me a while to get cleaned up.  In Miami humidity, would argue water pressure in the shower is a pretty big deal.   When i called engineering to get it addressed - I was informed there was nothing wrong.  The hotel is simply "green" and tries to save water.  

Housekeeping.  3-night stay, never saw em. Saw em in the hallway, never in my room.  Had to call to get fresh towels.  Was willing to do without as it seemed like a such a hassle to fight this one out.

Kinda felt like I as staying at a youth hostel or something.  Problem is, this hostel was nearlu $300 a night when you add in tax.  How could a hotel, of this size and scale with the Intercontinenal brand name be such a train wreck?

Perhaps you're experience will be different but they'll never see me again here as a guest.

02/05/14 | Link | Rating: 2.0
158. Jeff G.
We had a concert to attend in Miami and figured why not spend the night down there.  We got corporate rates through a family member and decided we'd stay at the Intercontinental in Miami.  We were very pleased with our choice as the amenities were great and the hotel itself served every need we could possibly have.  The room was very spacious and had an open layout which gave it a large feel.  The hotel offers rooms with views of the city as well as partial water views.  We had a city view and were pleased with it.  We had to buzz concierge a few times and they were more than happy to oblige in a timely manner.  

The service throughout the hotel is top notch and I would certainly return here for another stay.  The breakfast buffet options were surprising and a rather large selection for a breakfast buffet.  The staff is always smiling and willing to accommodate in a very pilot manner. The beds were very comfortable and the bathroom is behind the bed, separated by a wall which I liked for not waking up anyone in the room when you have to get up in the middle of the night.  

All in all it was a pleasant stay with great service and it is definitely a hotel I would recommend to friends in a heartbeat!

04/06/14 | Link | Rating: 4.0
159. Darome B.
Fantastic hotel perfectly located near downtown near southbeach the bellman in the front desk were awesome. Service here was truly first class.

With highly recommend this hotel to anyone wanting to stay at a first class hotel

23/06/14 | Link | Rating: 5.0
160. Billy C.
Room: Very nice for it's price. I got a gorgeous view facing the harbor, overlooking the cruise line ports and the marina. Views to South Beach.
Staff: Very friendly, helpful and courteous
Location: Excellent, close to railway, great access to downtown.
Parking: Gotta pay $20+ a nite for valet. No other options but metered street parking.
Amenities: Pool is cool. Have to pay extra $25 or so if you want to use the gym.

21/12/14 | Link | Rating: 4.0
161. Camilo P.
Excellent service. We stayed the first night for our honeymoon. We got
Complimentary valet and upgrade to an ocean view.  Jan Carlos at the valet parking was extremely nice and helpful. Will def. return.

11/01/15 | Link | Rating: 5.0
162. Heywood J.
I travel.  A lot.  I stay in hotels.  A lot.  Done so for 30 years.
So, when I say that this is the worst hotel experience I have ever had, it means something.  
The good.  Room was clean.  The hotel is convenient to the cruise ship terminal.
The bad.  The line.  The restaurant.  The service.

The bad so grossly outweigh the good that I would never stay in this hotel again.  Not for free.  

The line.  Perhaps we arrived just after a tour bus, but the wait was interminable.  They did have a couple people working the desk, but for some reason it took forever.  The next morning, same thing -- while waiting to speak to a manager, I had the opportunity to stand in the same line.  

The restaurant.  The onsite restaurant is basically okay.  It is kinda pricey, but hey, you're in Miami, so you should expect that.  Where it falls short is value.  Service was mediocre and so was the food, but the price was 5 star.  And, if you ask anybody at the hotel for a dining recommendation nearby, they send you to the restaurant on site.  that's objective.

The service.  The walls are paper-thin, so you can hear everything in adjoining rooms.  There was a party in the room next to us, that frequently pushed into the hall.  It went until 4:00 am.  Yes.  4:00 am, from 10:30'ish or so the prior night.  We called the front desk repeatedly.  They never showed up and never did anything about it.  They said they would, and that they were aware of the noise, having received other complaints, but they never shut it down.

More service (or less).  We were getting on a cruise ship at 11:00, so we got a reasonable start on very little sleep.  The hairdryer didn't work.  So we called the front desk.  Four calls, over an hour, to get a hair dryer.  

Upon leaving, I asked to speak with a manager.  Of course, I had to wait in the interminable line to even make the request.  I was eventually advised that all managers were in a meeting and that they would contact me if I left them a business card.  I did, and they gave me one of the assistant managers' cards.  I have called and emailed that person.  Not surprisingly, she has neither initiated contact with me nor responded to my contacts.

If any good came from all of our problems and waiting in the line (again), it was that we did not have time to eat another meal in the hotel.

WORST HOTEL I HAVE EVER STAYED IN.

04/01/15 | Link | Rating: 1.0
163. Sean S.
Do you want air in your room? That'll be $35. Ok so...no they don't actually charge you for the luxury of breathing but if it were on the list of their endless charges, it wouldn't be out of place.

For $350 a night, most things should be included. But alas, nothing is included. Don't touch the can of nuts on the counter! If you read the label for more than 20 seconds, $12 please!

Feel like a $17 pizza from room service? That'll be $35 after the tax, service charge, delivery fee, AND tip have been included. Expecting a decent pizza after all that? Don't. It's frozen, bland and undercooked.

Expect decent internet? Don't. For The "free" internet is worse that 1995 dialup. Unusable.

Feel like having brunch in the only restaurant in the hotel and nearby? That'll be $140 for two. And that didn't include any alcohol.

If you can afford to eat at Torotoro every day, you should probably be staying somewhere nicer than here.

Want clean windows to see the view through? Sorry, mine have a thick disgusting layer of dust on them.

Clean sheets? Sorry mine had an area on them that wreaked of cheap perfume. They clearly hadn't been cleaned.

And finally, want some peace and quiet? You won't find it here. The doors slam shut with a thunderous bang every time  someone leaves their room. The walls vibrate. And those walls? Thinner than a Pringle! So good luck getting your $350 worth of sleep here!

Ugghhh I hate American hotels.

22/02/15 | Link | Rating: 2.0
164. Amanda K.
Stayed here with some friends and I absolutely loved it and enjoyed every moment.

Pros:
- Amazing location. Minutes from south beach.
- Beautiful lobby.
- Front desk was friendly and helpful.
- Impressive room sizes, especially the huge bathroom. Loved the layout.
- Awesome views from the rooms.
- Very clean.
- Starbucks in the hotel with other restaurant
- The breakfast included was delicious! I enjoyed the omelets.
- The showerheads (yes plural.. there are 2!) in the bathroom were AMAZING! Best shower ever. It's hard to take a regular shower after that!
- EXCELLENT value for the price.
- Kurig coffee machine in the room was a nice touch.
- Whenever we called the front desk for something, they were very quick.
- Room service was pricey but good and quick.

Cons:
- Parking is $39 a night
- No comfy bath robes in the room like most fancy hotels.
- The pool was disappointing. As extravagant as this place is, I guess we expected a pool to match and it was very small and did not always have a lot of sun due to the towers surrounding it. It was clean but not a ton of chairs.
- Did not like the pillows or beds very much.

28/08/14 | Link | Rating: 5.0
165. Aliyah S.
Such a great experience! Even for a cloudy and somewhat rainy Miami stay the customer service was excellent! My kids and I thoroughly enjoyed our stay and felt that we were living in the lap of luxury. Beautiful view of Miami and the cruise ships. Could not say anything negative about this hotel!! Thank you so much Batu for this experience! Best manager ever!!

08/03/15 | Link | Rating: 5.0
166. E F.
I stayed in the hotel while in town for the Miami Marathon.  I booked about four months before the marathon and I would be in a group of three, and initially had some trouble with my requests for a room with 2 beds and a request to utilize a shower somewhere at the hotel (perhaps at the pool, gym, or spa) in the event I didn't finish the run until after checkout time.  After initially having frustration with that, and then complaining, I was accommodated with a room with 2 beds and access to a shower after the race (which i didn't end up needing, because I finished before check out so i just showered in my room, but it was still nice to know I could've still showered before getting on an airplane).  We also were given a few free drinks for our troubles.  (Thanks to the manager Arminio!)

Although I am a bit perturbed that it required me to complain publicly to get them to do anything, I am very pleased with how it ended up.  Our room was ocean side and had a pretty good view.  All the people at the front desk were very friendly and nice.  The room was nice and modern looking, and the lobby was great.  

You can't beat the location of this hotel either.  We used the MetroMover to go out to a restaurant, and the Bayside Marketplace is close by.  For the marathon, this might be the best hotel location, maybe aside from the Holiday Inn, for runners!  It's only bad if you need to move your car, because the streets are all closed off for the race.

I would definitely return to this hotel again for the marathon, provided I am allowed to use the shower again!  (I guess I'm just paranoid about that because you never know if something might happen during the race that precludes you from making it back in time, and I don't like to rush and injure myself just to try to get back to my room to take a shower.)

11/02/15 | Link | Rating: 4.0
167. Paul W.
The location is great!  The monorail is right across the street and very convenient to get around Miami.  The beautiful park and waterfront were visible from our room.  The bed was comfortable and food in the restaurant was good.  The entry was very nice and staff was helpful.  The bathroom was large and upscale.

The only drawback was on Saturday our room wasn't cleaned until after dinner and was never cleaned on Sunday.

17/11/14 | Link | Rating: 4.0
168. Felix D.
Stayed here for 3 nights back in April. When I arrived there was a long line for check-in and after having to wait in line for 2 hours at immigration I wasn´t really happy. However the concierge (can´t remember his name,I think it was Rodrigo?) called me over and checked me in. He told me he´d give me a king size room and that if I became a member of the loyalty programm I´d get free internet on my room. Done deal.

The Hotel is absolutely great and the rooms are even better. I had a great view of Bayside Marketplace and the American Airlines Arena. American Airlines Arena is just a 5-10 minute walk away and if you´re in town to watch a Heat game like me then this is the perfect Hotel to stay at. The staff is terrific, the beds are very comfortable, the bathroom was huge, you don´t even have to get out of bed to shut the blinds (just push a button).

The only bad thing is when walking to the Bayside Marketplace there are a lot of beggars asking you for money telling you their story. Seems like the most popular story is the "I´m from Georgia my mom is sick and I need to get there ASAP but I can´t pay the ticket for my car" story. Anyways this has nothing to do with the Hotel.

I will be back and though I have always stayed at the Holiday Inn across the street I will definately consider the InterContinental for my future stays.

28/11/14 | Link | Rating: 5.0
169. Hena A.
I really like this hotel. The location is ideal to reach bayside (which I don't care for) and Mary Brickell Village which is one of my fav spots in downtown Miami.  The front desk staff is very friendly and will accommodate most of your requests.  Robert out front keeps the cars moving and remembered me from my last visit in February!  The lobby bar is a bit expensive but typical for a downtown hotel. He does make a mean Mojito! I haven't been to the gym but will be checking that out later.

08/05/15 | Link | Rating: 4.0
170. Rob P.
The InterContinental has a swanky lobby, fancy restaurant, exotic car rental in the lobby, and extremely average guest rooms. I stayed here 3 nights for a conference and it was generally fine.

They gave me a room with 2 beds even though I said it was only going to be me in the room. The guy who checked me in made a big deal about it being an "upgraded room". I wouldn't be surprised if every person who checked in got an "upgraded room".

I agree with some of the other posters that this hotel has an annoying habit of nickel and diming for everything. WiFi in your room, a separate charge for WiFi in the meeting rooms. Pony up if you want to use the gym, and be careful you don't even so much as bump something in the minibar otherwise you'll trigger the sensor and instantly get billed for it.

It took me 2 days to get my final bill because the system was down when I went to checkout on Saturday morning.

While I was standing there writing my name and email address on a little card the guy at the desk asked how my stay was, and wasn't thrilled with my response of "fine". "Really? Just fine? Not great?" It's probably not best to argue with a guest after you just told him he can't check out because your system is down.

20/04/15 | Link | Rating: 3.0
171. Steve C.
Ducked in for a weekend staycation and it was a fine and fun time, here's why:
* Met Gretchen! SCORE!
* Met a Zombie star at the pool
* Clint from Trinidad is a great bartender!
* Awesome 5th floor pool deck overlooks Port Miami
* Neat decor
* Pro staff
* Flight attendants and various other hotties in lobby full force
* Remote controlled windows in-room

$40 overnight park charge? FAIL.

Cabeza OUT!

29/04/15 | Link | Rating: 4.0
172. Johnny T.
1.5

Every night, whilst looking at the InterContinental Miami, you can see the silhouette of a woman busting out pole dancing moves on the side of the building. Yes, that's right: a 50-foot booty-shaking woman adorns the north-facing side of Downtown Miami's most well-placed hotel. That sort of says it all.

Ay Dios Mio.

Okay, I needed a place to stay for a couple of days after I moved out of my apartment and before I moved out of the city (fo-evah!). As the view from my bedroom window reminded me (my Downtown apartment faced south), the ICM was close, near the train line and would be an easy stay to transition out of the city. I made the reservation, lumbered down Biscayne with a bunch of bags, entered the lobby (as I had so many times before) to the familiar oontz-oontz beat, checked in (with nary a smile from the clerk) and made my way up to my king suite. I believe it was on the 13th floor. Si. Claro.

I opened the door and... nice. Big room. Raised window seat. L-shaped desk. Dining table. Large butler pantry. Modern bathroom. King-sized bed. Awesome. Eager to shower and get the grit of a hot, late summer Miami day off of me, I stripped down, made my way to the shower, turned it on, got in... and saw... kid's shampoo? The f...? I looked around and discovered a shower puff, opened shower gel... AND SOAP WITH LONG HAIR ON IT. The shower hadn't been cleaned. The room hadn't been cleaned. I WAS NAKED IN A SHOWER THAT HADN'T BEEN CLEANED!!!1!!!1

If you know *any*thing about me, you can guess where this is going. I leapt out out the shower, onto my tip toes, struggling so as little of my exposed skin touched the, obviously, contaminated room. I couldn't even use the towels for fear they were soiled too. I mean, if the shower wasn't cleaned how could the towels be safe? I called the front desk and I was livid. I was paying too much for this room for such an offense. But, this is Miami. I should have known better than to expect the minimum. A clean room at a starred hotel is the freaking minimum.

Rather than meeting me in a new room, I had to go downstairs, wet, disheveled and irate to go over what just happened in my room, go back up to my room, move my own stuff, and head into a different king suite. My apology from the hotel: a bottle of sparkling... water, not wine... and a cheese plate. I kid you not. I didn't so much as touch it. I let it rot in the butler pantry. Miami.

For the duration of my stay, the wifi was slow, the walls were thin and I couldn't get the filth of my initial experience out of my head. The only thing I could think of was how eager I was to be leaving and how right I was to be moving. Again, all the elements were/are there for a superior experience but, in typical Miami fashion, absolutely no ----s are given. Good riddance.

12/05/15 | Link | Rating: 1.0
173. Elizabeth R.
I stayed at your establishment May 13-14. I arrived early, so that I could relax by your pool. I checked in around 10:30. I was told my room wasn't ready, which I acknowledged, and gave all my information to the woman at the front desk. She greeted me as a platinum member, but I corrected her that I am platinum ambassador member. She clarified this. I asked her to make sure I get my upgrade and amenities. She assured me that I would.

At 1:30 I called down about my room. I was told it was not ready but would be called or texted when it was.

My friend arrived around 2:30ish and when she asked the girl at the counter if the room was ready, and telling her I had already checked in, she told her I hadn't! She took her information and from there I'm not sure what happened. I know that her credit card was now on file, mine was removed. I never got a call. Never got a text saying the room was ready. There were no amenities in the room. I was not given the Internet access code. When I asked about checkout time, I was told 2:00. I asked again saying I had read it was 4:00. She told me I was wrong. I had asked for 2 newspapers for the next morning, I did not get those either. I was told that my upgrade was to club level, but I was not allowed to use the club. That is reserved for the highest of ambassadors. (She was rather rude when I asked about using the club). I told her I was given access in Cleveland and was informed that this is not Cleveland.

I am a travel agent, and frequent the hotels so that I may send my clients there. I use IHG almost exclusively for my own personal travel.

When I checked out this morning, I told the woman specifically that the charge was to be on my IHG CC card. I get the bill, it's on my friends card. When I told her everything that had gone wrong, I was offered a Starbucks coffee. She changed the room to my CC and removed the charge from hers.

Your establishment is lovely. Toro Toro was delicious. I have wonderful things to say about the hotel, but the checkin process was awful and a total screw up. I have had very good luck with intercontinental establishments. I did not have one with your checkin process.

I want you to be aware that I know IHG prides itself on making the stays at your establishments wonderful and go out of the way at intercontinental to make guests feel special. However, that was not my case.

I am disappointed. Never heard back from Intercontinental about my problems.

16/05/15 | Link | Rating: 3.0
174. Alison P.
My friends and I made a quick trip to Miami on May 16-17, and chose to stay at the InterContinetal.  The hotel is in the heart of Downtown Miami, and is absolutely gorgeous.  The staff was very friendly and accommodating.  Our room, which was the 'InterContinetal Suite' was very nice.  Being we were four women staying in one suite,  having two bathrooms was absolutely perfect.  The room was on the 31st floor, so the view of the city was gorgeous.  The night we were there, the hotel was hosting a local prom so we got to see all the cute kids in their prom gear, which we loved.

The only thing that I wasn't a fan of was the $39 per day valet charge.  That seemed to me to be a bit steep.  

Overall, we loved our time here (be it short) and we will definitely be back.

18/05/15 | Link | Rating: 5.0