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JW Marriott Miami in Miami, FL

JW Marriott Miami in Miami, FL


296 richly appointed guest rooms include 22 suites; 3 executive level floors with Concierge Lounge

Premier conference & meeting facility with 18,000 sq ft of total space, multilingual staff

Minutes to Miami International Airport, Port of Miami, South Beach, dining, shopping & attractions

The JW Marriott Hotel Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Delicious dining options range from the wine inspired contemporary cuisine of The Trapiche Room, to the casual fare at La Terraza Cafe and Bar. Relaxation is as close as the luxurious spa and the


Established in 2000.

Hotel Details
   22 floors, 274 rooms, 22 suites
   17 meeting rooms, 24,000 sq ft of total meeting space
   3 concierge levels

Check-In and Checkout
   Check-in: 4:00 PM
   Check-out: 12:00 PM

Complimentary Service
   Coffee in lobby
   Coffee/tea in-room
   Phone calls: toll-free

Business Services
   Copy service
   Fax service
   Full-service business center
   Messenger service
   Network/Internet printing
   Notary public
   Overnight delivery/pickup

Guest Services
   Cash machine/ATM
   Concierge desk
   Evening turndown service
   Foreign exchange
   Housekeeping service daily
   Newspaper delivered to room, on request
   Newspaper in lobby
   Room service, 24-hour
   Safe deposit boxes, front desk
   Valet dry-cleaning


Company Info:

Rating: 3.79

Address: 1109 Brickell Ave, Miami, FL, 33131
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

Hotels in Miami, FL



Comments (42):

1. karin b.
my husband stays over 80 nights per year in marriotts.  this is not one of their better ones.  

the room was so narrow i stubbed my toe on the bench at the end of the bed.  the bathroom was so poorly lit i had to take the mirror out of it into the room to see properly. and the ottoman fabric was torn on several sides.

the ceilings are so low you can touch them.  i wonder what people over 6 feet tall do in there?

finally, our wake up call came 1/2 HOUR EARLY.  

i know space is at a premium, downtown, but an extra foot in all directions really would have been appreciated.

18/01/09 | Link | Rating: 2.0
2. kipp b.
The JW Marriott in Miami is fine.  Is this unique to the US, or are others overseas in worse shape.

The reason I ask is because of jwmarriottcancunsucks.com is pretty explicit.

Please see if this site is accurate ... I'm concerned

20/09/08 | Link | Rating: 3.0
3. Zee W.
Upon arrival the hotel looks great from the outside, but when you get inside the ambiance and decor is old and outdated, it was also very muggy and musty inside. There is construction going on in front of and on the sides of the hotel, which is very noisey and makes for an uncomfortable night of sleep. If you are looking for a modern, plush and a cozy stay you are at the Wrong place!!! Also, when I booked the hotel I asked how far it was from South Beach and was told it was 3 miles (about 5 minutes), this was not the case! The hotel was about 10 miles from South Beach and the cab rides were always $30 or more each way. Had I known this I would have payed a little more to stay on South Beach. There is nothing near this hotel, no restaurants, shopping, bars or anything?! What a waste!!!

I get to the hotel and go to the front desk to check in and I requested if the only the room and tax be authorized because I was using my debit card and all incidentals be paid with cash. I have did this several times in the past at Marriott properties and it was fine. The front desk agent Erika agreed and said this was fine. She checks me in and gives me my keys and directs me to the wrong floor. I finally find my room and it was gross. There is no ventilaion, the room was muggy and musty and the floors were damp, yuck!

I then check my my bank account and notice that Erika had authorized my card for two times, double the amount discussed???! I was livid. I call her immediatley and she agrues that she only authorized the room and tax as agreed. She lies and tells me the system automatically takes the full authorization which she has no control over, which is a lie. I am a former Marriott employee and worked out of the system they currently use (PMS). She apologizes and says it will take about a week for the charges to drop, which is a dissapointment to me being this is money in my bank account that is on hold for my entire vacation. She apologizes and offers me and my guest each a free breakfast voucher. She even said she'd call the finance department to see if the extra authorizations could be dropped immediatley. While on the phone with her some random guy from housekeeping comes into my room without knocking?! He ask what time I'm checking out, I replied we just checked in he looks confused and keeps asking me questions, I tell him he needs to speak with the front desk. This was very rude and unprofessional, he didn't even apologize. Erika, says she'll call me back after she speaks to finance. She calls me around 10:30am and says there was nothing they could do to reverse he authorizations at this point and reminds me breakfast ends at 11am. I ask her if she is sending someone up with the vouchers and she replies yes. I waited until 10:50am before I called her to inquire about the vouchers as we wanted to order breakfast before the 11am cutoff time. She wasn't available, so I explain the situation to the operator who says she'll get someone up to our room with the voucher immediatley. At 11:08am a gentleman comes to our room with the vouchers for the breakfast for the next day. I tell him they were suppose to be for today, he said he'd ask and see if they could get us two lunch vouchers. Ten minutes later, Erika calls me with an attitude saying I should have came downstairs before 11 if you wanted breakfast today. I told her that she stated she would have the vouchers sent up to our room and she never mentioned us coming downstairs. She then says she'll give us free lunch with in-room dining. I order the in-room dining and when it comes the gentleman ask us for our method of payment, I explain to him it was complementary. While eating, in-room dining called my room Four times regarding payment? With every call I explained our lunch was to be comp'd per Erika and on the fourth call I asked if they could call her to sort this out.

This staff lacks professionalism and communication between the departments. The entire stay was a disater! Between trying to get fresh towels everyday and uncleanliness of the facility, I was very disappointed. Upon checking out there was an $18 charge, I inquired as to what it was and was told it was a movie. I explained we never ordered a movie? She said you had it on the music channel for 30 minutes! I explained to her that when you put it on that channel it does not state there is charge for it, nowhere did it state there was a charge or ask if you agree to the charges. I told her had we know there was a charge for it we would have never put it on that channel. She said sorry but there is nothing she could do. After all the disappoints at this hotel and she couldn't waive an $18 movie charge???! Wow, when I worked a the Marriott a couple years back the customer was always right and a small accomodation like that would have really been nice. The staff was rude, unprofessional and cold. I will never stay at this hotel again and do not recommend anyone stay here.

05/08/11 | Link | Rating: 1.0
4. Mrs. G.
I highly recommend this hotel, not only as a hotel but also as a venue for a wedding or similar event.  My experience was 5 stars all the way.
As a hotel, the rooms are immaculate, the beds luxurious and the service magnificent.  The food is outstanding as well.
As a wedding reception site, I can say that I searched monthsss for the perfect place and nowhere came even close to JW.  We had our reception at Isabella's, a restaurant on the second floor.  I saw at least 50 ballrooms all over the city and just found them horribly cheesy... most without windows or a view  and all with horrible cheesy carpeting... just poorly decorated.  Isabella's is gorgeous... wooden floors, balconies, marble tables, leather chairs... we fell in love with the place and the lighting can be dimmed down to create lovely effects in the room.  One of the great things about it is that there are two rooms that can be used, so we had our dancing/cocktail in one of them that is joined by a gorgeous iron gate to the room where we had the dinning.
The service was 5 stars.  The staff was so nice and helpful throughout the process... and by the time the night was over we had champagne, chocolate covered strawberries and rose petals all over our room.

10/08/07 | Link | Rating: 5.0
5. Andy K.
Great place, big new rooms, big screen tv's, clean. Valet parking can be slow.  20 minute drive to south beach. Short drive, city traffic.

04/02/11 | Link | Rating: 5.0
6. Char B.
First of all, this is a very nice hotel. Clean, new, well-maintained, nice furnishings and fixtures. The fitness center was small-ish but well-equipped and perfectly serviceable assuming not more than 6 people are working out. The bed is heaven, so comfortable! Things I wish I knew before I went: they provide a very lousy, travel-sized hair dryer, you know, the type that takes 45 minutes to dry your hair. Valet parking at $29 a day is expensive, slow, inefficient and rude. The downtown Miami location is quiet for the weekend. The Starbucks I was so excited to go to downstairs was closed on the weekend, however a cute French bakery across the street had tasty coffee. This is clearly a business hotel. That said, with a car you are very close to anywhere you want to be, only about 1 mile south of the American Airlines Arena area. There are also nice views of Key Biscayne.

14/01/11 | Link | Rating: 4.0
7. luis s.
I always drive by the Marriott and never even noticed it. Finally I fund out.it .was there since I had a wedding to go to.  The hotel is very nice and the staff is extremely pleasant. Even the valet was on point. I need to rent here one day to be able to give it a ruok review but so far I like what I see.

18/03/11 | Link | Rating: 4.0
8. Sabrina L.
I have to say the service at this hotel is outstanding. I reserved a private room at the Isabella restaurant two years ago for my parents 40th anniversary. I wanted to have an intimate family dinner and everything was exactly how I wanted. The place was decorated with fresh flowers, the cake I had ordered was exquisite and the most important part of it all is that my parents had an awesome time.  it was very intimate and the food was delicious. After our dinner, I also reserved a suite for my parents to spend a romantic night. Of course, I went to check the suite and it was impeccable. This hotel is elegant and the staff goes out of their way to meet your every need.

18/09/08 | Link | Rating: 4.0
9. Sabrina Anna C.
It's a beautiful hotel that does cater to the business men of America.  Located in the center of the financial district of brickell, it's simply elegant and classy.  (My friend Michelle decided to rent here the night of her birthday to make it convenient for us to go to Conrad and Voyage.)

When you arrive, the valet is immediately there opening your car door for you and greeting you as pleasantly as possible.  They have greeters 5 feet later as you ascend the stairs to walk into the lobby.  The lobby is stunning with gorgeous flowers and a lovely elegant decor.

The front desk personnel were all very helpful, although I did not deal with them directly.  The room was gorgeous and spacious.  It had 2 Double Beds that looked more like Queens and it was painted a very pretty yellow color with white crown moldings and baseboards.  It has a desk for your working pleasure as well as WiFi.

The bathroom was nice, marble, huge mirror, nice shower - can't remember a tub...?  I didn't shower there tho...  Just got pretty in front of the colossal mirror!  ;-)  Plenty of space for 3 girls to do their makeup at the same time!!!  That's impressive!!!

She got a good deal on the price of the room for the night, so I would definitely recommend this place to anyone wanting to stay in Brickell or anyone traveling to Miami.  Great central location to get to anywhere you want to go!

17/09/08 | Link | Rating: 4.0
10. Thugnificent M.
I got a conference room in my suite!  But both my TV don't work.  Changed my room to a suite on the concierge level with working TVs.  No balcony and my water in my shower didn't work.  Had to decide what was more important - hygine or entertainment.  I need my Americas Got Talent.  Concierge lounge wasn't open in the AM over the weekend, but they gave me free breakfast at the restaurant.  Free wifi for Platnum members.  Decent gym.

05/06/11 | Link | Rating: 4.0
11. Rene G.
Very pleased with my stay. Beautiful and comfortable rooms. Big screen TV. I had a NET PC in my room which was very nice. Also a safe which some hotels don't offer.

It's a beautiful hotel that does cater to the business men of America.  Located in the center of the financial district of brickell, it's simply elegant and classy.

The Gym was Good but not great for a hotel of this level.

I would recommend this place both for business and pleasure.

15/06/10 | Link | Rating: 4.0
12. Howard B.
Very nice hotel...far better than you expect from a Marriott.  Rooms are nice, meeting spaces excellent, and service throughout gracious.  Surprisingly, their standard short menu in the bars and restaurants delivers a number of tasty dishes.  Drakes bar is comfy and elegant.

11/12/11 | Link | Rating: 4.0
13. Carmina B.
JW's staff, from check-in to the lounge and restaurant staff were all personable and hospitable. Since my husband is a platinum member, we were upgraded to a beautiful suite on the 20th floor. It was remarkable with a huge balcony that opened up to city and bay views and tastefully furnished . The suite was comfortable and inviting when we stepped in with relaxing music playing on the BOSE system. A large screen TV in the spacious living area, another in the bedroom and a third flushed in the bathroom's mirror. The bath had both a tub and shower.

The 24 hr. concierge lounge was as expected, well stocked with beverages with the friendliest staff.

The gym was clean pool and hot tub were on the 7th floor.  We utilized the whirlpool under the stars with a gentle tropical breeze in the evening.

Beware that that hotel is not a smoking facility.  This was apparent when we returned to our room which smelled like smoke coming from the room next door circulating from the ventilation system.

Other than that, beautiful hotel in the heart of the financial district walkable to entertainment and dining.

19/01/11 | Link | Rating: 5.0
14. Marharyta A.
What a great hotel this is! Very conveniently located as it is within walking distance to a lot of nice restaurants and bars. The staff is very attentive and friendly, beginning with valet guys all the way to housekeepers. I did not get a chance to try their restaurant, but the food that I got as part of room service was great. The gym was spacious and clean. The beds are comfortable. I would definitely stay here again whenever

28/06/13 | Link | Rating: 5.0
15. Kelly G.
Very impressed with the food that they served at a luncheon that I recently attended-actually ate my entire dish and dessert- lots of favor.  Polite and friendly staff and fast valet.

21/09/12 | Link | Rating: 4.0
16. Cindy A.
UNBELIEVABLE EXPERIENCE!!! We are Platinum Premier Elite. We literally LIVE in  hotels and ONLY in Marriott properties exclusively. The staff was wonderful, from check in..... to the concierge lounge (beautiful room and amenities)  to the waiter who brought up our 'welcome gift'.
The first night, we had a problem with the toilet....so the second night, we receive a 'Thank You gift' for dealing with the toilet issue. Believe me, it was NOT an issue and we did NOT make a big deal of it.
As we all know, the concierge lounge is closed on the weekends. WELCOME surprise.....the concierge lounge at this hotel is OPEN 7 days a week. How nice for us business travelers not being penalized because we are on the road on the weekend as well.
The ONLY negative was the $32 valet only parking at the hotel. However, this was not enough for me to change my FIVE STAR RATING!!!!
Classy, classy, classy......beautiful hotel and staff! To think that we have stayed in Marriott hotels all over Miami and NEVER stayed here. THIS is my new favorite hotel!!!!

06/04/13 | Link | Rating: 5.0
17. Ryan L.
I am a Marriott die hard (Platinum Rewards Member) and put a very high value on a quality, consistent experience. JW Miami met that standard as expected.

If you are a business traveler, this place just works. I was a bit disappointed with my room (room 2000, the Boardroom Suite). Despite the cool sounding title, the bedroom was tiny and the board table was a very tight fit in the adjacent room. I did like the TV in the bathroom behind the 2-way mirror, a nice touch. But, for $172 per night on my stay, it was still a good value for downtown Miami.

The shower was only average as it made some funny noises and water pressure was weak. Given the shower and the bed are two of the most important features of a hotel room, this makes it 4-stars for me. The bed was pretty comfortable and the room was quiet.

As always, the Marriott staff was awesome. They definitely know service!! A solid 4-star experience.

05/08/11 | Link | Rating: 4.0
18. Jay M.
I stayed here upon my arrival to Miami, on my way to the Keys. I was very pleased with my stay. As a platinum Marriott Rewards member, I was upgraded to the Boardroom Suite on the 20th floor. I had a big screen HDTV on the wall of the bedroom, as well as another TV and high end sound system in the main "conference" room. My balcony opened out onto a beautiful view of the bay, where my wife and I sat for a few hours, having a few drinks and watching planes take off bound for Europe.

The concierge lounge here is top-notch. They have complimentary wine and beer, sodas, and coffee. The hors d'oeuvres were excellent, and breakfast in the morning was even better. We ordered room service that evening for dinner,and our meal was brought up quickly, and the food was delicious. And affordable, given you're in a high end hotel.

I would definitely stay here again.

24/11/10 | Link | Rating: 5.0
19. Dean R.
This hotel definitely knows its clientele.  Although I was there for pleasure, the hotel is geared for the person in Miami on business.  Very professional staff.  Very prompt and courteous.  Quick response to every request.  Rooms are neat clean and housekeeping is top rated.  Location is spot on.  I have family in Miami so I travel there several times a year.  This hotel has made it to the top of my list of preferred accommodations

14/05/12 | Link | Rating: 5.0
20. Arnaud S.
This might be my fave hotel downtown Miami. Everything is top notch from rooms, lobby, food, and service. Amazing attention to detail all the way. Gym is big and brand new. 3 restaurants on site. The best touch may have been the Nespresso machine in all rooms. Fantastic luxurious hotel!

27/12/12 | Link | Rating: 4.0
21. Becky M.
Not a place to stay if you have small children. We traveled with my husband while he had a conference in Miami at this hotel. There were many pros and cons to staying here, but the bottom line is that it's not a kid-friendly hotel - and by that I mean, no strollers. You'll have to take 2 elevators to get to your car. Here are the pros and cons based on our experiences here with a 10 month old: Pros - Very clean, safe neighborhood, friendly staff. Cons - Unnecessary elevators, poor bathroom layout (glass door in the middle of the tub, difficult to maneuver), overbearing valet (3 of them will open all of your doors before your car is in park - not my cup of tea), and it's rather expensive. All in all, if you've got kids, stay at Sonesta Bayfront Hotel in Coconut Grove, which is where we stayed later in our trip - and they had a one bedroom suite. Major con - they state they have cribs but it's a pack-n-play that they line with a holey liner that's falling apart. Kid wouldn't even stand in it, let alone sleep in it. Very rickety, I felt uneasy putting her in it.

07/06/14 | Link | Rating: 3.0
22. Jessica P.
Stayed here 1 night while in town for a work trip.  The hotel is very luxurious and gets 5 stars. The location is convienant and they offer federal employee rates. The room was spacious and check in was a breeze despite getting in late at night.  The lobby was very grand in a mansion type of way.

Anyhow...I'm more of a Starwood group gal (Sheraton, W, etc) but this Marriott hotel is definitely a great property.  It seems that the Marriott brand is upscale in a stuff old money decor but the Starwood group is upscale in a sleek new money decor kind of way.

15/05/12 | Link | Rating: 4.0
23. Lauren R.
I stayed at the JW Marriott this past week for a work conference. I'm normally a Marriott fan so I was expecting 4+ star worthy experience and this hotel delivered!
(+) Check-in was incredibly fast and the staff at the front desk I found to be courteous and helpful.
(+) In regards to how they deliver for a work conference from a participant point of view I was really impressed. Everything was always on time, venue food was delicious, waitstaff was on point throughout the week.
(+) walking distance (less than 5mins) from the Mary Brickell Village (bars, shops, restaurants) which was perfect for those of us who were at a work conference and unable to go to South Beach each night. Location is fantastic!
(+) images I saw online before arriving were true in real life, clean rooms, comfortable beds, beautiful hotel.

There were a few cons which is why I'm giving this hotel only 4 stars.
(-) street noise- wow! I was in room 825 (corner room with double windows). The construction on Brickell is amplified it felt like.
(-) my shower leaked water through the door at the bottom which mean I was stepping out onto a wet bathmat even after rolling a towel near where I thought water was coming through.
(-) one of my coworkers rooms had we think (and hope!) was chocolate smeared on her curtains and on the curtain rod...my room didn't have any issues but it took over an hour for housekeeping to come clean the "chocolate".

20/04/12 | Link | Rating: 4.0
24. Lu S.
5 Star all the way!!! Customer service is exceptional, hotel , rooms, pool, gym & restrooms are impeccable. Room service is incredible, they even freshin up the room midday! There is a free tram & trolly nearby that takes you around town :)

11/08/13 | Link | Rating: 5.0
25. Sarah J.
Wow. Everything about this hotel is amazing. I stayed overnight for business in a suite (free upgrade for being gold elite). My room was incredible-- from the TV in the bathroom mirror to the most comfortable bed they spared nothing. I loved the chocolate turndown service and appreciated the attentive staff. The concierge level was excellent-- the best I've seen. The made-to-order omelets were perfect and the 24 hour snack bar was a nice touch! Overall this hotel is on par with the Ritz Carlton but it is in more of a business district than resort setting.

The only negative is the $32 a night mandatory valet fee. I know it's an industry standard, but I hate paying for parking.

29/04/13 | Link | Rating: 5.0
26. Dean S.
Stayed here during Miami Music Week and enjoyed myself.  
Here are the Pros:
- The location is good in downtown, right next to the People Mover(the free tram that takes you around downtown Miami all the way from the Omni down to the Brickell area).
- The amenities are excellent. I didn't get to check out the work out room or pool or anything as we didn't have time, but the employees were very courteous and did everything they could to make our stay comfortable.
- They give you free bottled water at the front desk if you ask, which is extremely helpful since Miami is really hot and humid and hydration is important throughout the day. We would ask for bottles every time we walked back into the hotel.
- The food is pretty good, I ordered room service at 2:30am one night and they got it to my room in an hour like they said they would. I just ordered some chicken strips but they were damn good just for room service.
- The rooms aren't the largest, but they have a huge flat screen embedded in the wall and the bathrooms are a good size.

Here are the Cons:
- The safe inside our room started giving us an error and we couldn't get it open. We were kind of worried because it had all of our cash and valuables inside. The locksmith said he couldn't open it and they would have to rip the safe out of the cabinet, and put a torch to the back to open the safe. Of course we were in disbelief because we were already late to that days festivities in Miami Music Week. However, after an hour of trying, the locksmith was finally able to open the safe, he said there was an envelope that was wedged between the bottom of the safe and the door which kept it from opening. That was kind of a lame excuse, even though he said it has happened in the past, but I think the safes are just old and need replacement. From that day on I kept all my cash in my wallet with me, kind of a risk but better than getting it stuck inside a safe that won't open...
- The shower design in the bathroom is utterly stupid. Water from the shower leaks onto the bathroom floor every time someone takes a shower and forms huge puddles because the door hinge area has small holes where water can leak through by the bottom of the shower door. I noticed that one of the plastic parts that blocks the water was missing towards the bottom of the hinge so I was able to move one of the parts at the top of the shower door to the bottom to help block the water, but it still didn't prevent puddles from forming on the bathroom floor.  When we called the front desk to order more towels to help mop up the puddles they said no they couldn't give us more towels because other rooms had been calling in asking for more towels because people were cramming like 6 or 7 people into a room when they weren't supposed to. Whatever.

Other than the above minor Cons, I would definitely stay here again at the JW Marriott if I were to go back to Miami.

03/04/13 | Link | Rating: 4.0
27. Elizabeth R.
TOO MANY CHIEFS, not enough Indians.  I guess it's a pet peeve: When there are a bunch of gratuitous suits rushing about, I feel like I've inadvertently walked into an episode of "The Apprentice."  I want to hand the pathetic, fledgling big shots a mop and tell them all to make themselves useful for a change.

I had purchased a "Gilt City" deal for spa access and an 80-minute massage at JW Marriott on Brickell.  When I walked into the hotel lobby, I asked a bellman to direct me to the spa.  He said I'd need to stop at the front desk to request a key in order to use the elevator to get to the spa on the 7th floor.  I went to the front desk where there were two clerks checking people in and about 10 people in line.  

As I'm entering the line, I'm approached by a suit who gives me a lipsticky smile and asks if she can help.  I tell her I have an appointment at the spa, and she reiterates exactly what the bellman had said adding that I would need to present ID and gesturing me toward the line.  

OK, I don't have a degree in "hospitality management," but it seems to me, at this point, it would make a hell of a lot more sense for said suit to jump behind the desk and open another station, or call up to the spa and then escort me up the elevator to be greeted by the next suit in this story who is at that moment all by himself up in the spa.  But no, I wait in line at the front desk until I am issued a key, so I can get to the 7th floor, where I will need to complete a check in process at the desk at the spa.  And FYI, they didn't ask for my ID, so, had I been a mad murderer or robber or rapist, I could have gone carousing through the hotel killing and stealing and humping to my heart's content.

So the suit at the spa desk checks me in.  He's nice, but he's a dude, so he can't show me where the lockers, showers, sauna, etc... are located, he can only go as far as the door to the locker room.  No biggie, it's not a very large or well-appointed space.  I change into a bathing suit and head out by the pool.  It's a late afternoon in January and almost the entire pool area is blocked from the sun by a high-rise located just to the West.  Various chairs and chaises are scattered about and it's just me and a couple of other frustrated sun seekers.  I decide to go inside and read for a while in the "relaxing room;" only problem is, there isn't one.

The only seating area is in a hallway between the front desk and the workout equipment. So, of course, there's a constant flow of gym users tromping through the relaxation area.  And this area has a tiled floor, and it's not just muscle heads and tread mill chicks tromping through.  Oh no, it's more suits marching through in their shiny, noisy wing tips and pumps with that "very busy, things to do" air about them.

Before the massage, I go back in to take a quick shower, but as it turns out, the showers have all  been used, but not cleaned yet.  There are towels and robes on the wet floors. Restrooms are similarly untidy.

The one saving grace of this spa experience was the masseuse, Russell, who was an absolute dream.  He gave me one of the best massages I've ever had and almost made up for the disappointment of the facility itself.

If you're in the Brickell area and are looking for a glamorous spa, give JW Marriott a miss.  Go over to the Icon, which is just a stone's throw away, but will provide a truly luxurious experience.

12/01/12 | Link | Rating: 2.0
28. Arturo B.
I stay at this property at least once a year. I usually have a random Marriott Category 5 certificate near expiration so what better place to use it than the JW Marriott in Brickell.

Staff is well trained most welcoming. The check-in process is always a breeze. I'm a Marriott Elite so my room is already. This property is also great for upgrades and honors benefits more than other full service properties I've stayed throughout the years. Early check-in is always available. So is late checkout - 7PM; can't beat that.

The pool area is insanely nice. The pool is large and there are many chaise lounge chairs to hang out and soak up some sun. We usually hang here for a long time to re-energize after a long party night. The spa and the gym are nearby. I have not tried the spa, but the gym has great equipment. It is well kept too.

The bar is very casual and cozy, located on the 2nd floor away from the lobby. The restaurant - Isabella's - is great for breakfast. Being Elite means comp'd breakfast and we always choose the buffet. A large selection of pastries, fruits, cold and hot items, and the most loved of all: omelet station.

We also choose this property because of its location; conveniently located and walking to Mary Brickell Village, restaurants, and bars in the area is just a couple of blocks away. Parking is kind of expensive at roughly $30 per night. Be prepared to splurge if staying for more than a couple of days.

12/04/12 | Link | Rating: 5.0
29. Karina L.
Overbooked, they did not locate my reservation, worse service ever. Their solution? Acknowledge they were overbooked and even  though I pre-paid through Priceline they were unwilling to help. Horrible experience at JW Marriott Downtown. Sent back home and didn't get my money back yet!!!!

06/03/14 | Link | Rating: 1.0
30. Patrick G.
Checked in late last night only to be told they had handicapped rooms only left, not what I reserved!

In morning the shower had no water pressure and I bruised my elbow on the handicap chair in shower.

The shower floor had a greasy substance, scared as what that was?

In morning escalator was broke and coffee was very hard to find.

Once I found the coffee the creamer was out and no one anywhere to be found to provide some.

For the money this hotel and management group should be running extended stay v high end hotels! Marriott should revoke their franchise. Back to the fountainbleu or the Westin in Miami. As a Marriott faithful the 2 JW Marriotts in Miami are horrible and a disgrace.

17/01/14 | Link | Rating: 1.0
31. Julien D.
Ok, nothing great here. However, the staff is very nice, but the quality of the food doesn't really fits my standard.
You can actually sense that the kitchen is probably ran by an economist vs. passionated chef. The quality of the products is just not there, but when the bill comes, well no surprises either. I cannot consider that the bill was over expensive considering that the place is for sure a costly operation to run, but I mean the budget that is allocated to the kitchen and the buying department is probably under tight control and oriented mainly on low costs. Great food comes with a price, regardless of the chef' talent. Here, well, you can tell that food cost is one of their main focus, unfortunately...

26/02/14 | Link | Rating: 2.0
32. Ben S.
This is a rather fantastic hotel. I landed an Expedia deal that the JW was offering for half off room rates and that was rather clutch since it's upwards of $300 a night. The rooms were nice; large bathrooms and beds. The pool and spa is on the 7th floor and it's pretty sweet that they're outside. The location is great for hanging and drinking in Downtown Miami; this particular hotel is about 6 miles away from Miami/South Beach so maybe not the best place to stay if that's what you're planing a trip for, but honestly, I thought Downtown was much more fun than the beach was.

A travelers beware notice: if you're day tripping/trying to action-pack your timeline, prepare to wait for meals A LONG time at restaurants in the vicinity... longer if you're from the NYC area, since we seem to always be in a hurry for no good reason and it will feel like a lifetime.

22/04/14 | Link | Rating: 4.0
33. Cass B.
We had a great time at this JW! One of my favorites by far! The staff was beyond helpful and very nice!! They upgraded our room with a beautiful view of the bay. The concierge lounge was one of the best I have been to as well, one of the his working there sat with us for a bit and made a huge effort to tell us all the really cool spots to check out and even printed directions out to each place! The pool was awesome, you kind of have to move around to get sun but I think that's every hotel in Miami due to all the big buildings...all and all our experience was awesome and we cannot wait to return!!

25/03/14 | Link | Rating: 5.0
34. Maureen C.
Beautiful hotel . Service impeccably the only thing the $32 valet parking . We did street parking .

25/12/14 | Link | Rating: 5.0
35. Kris L.
The theme of this hotel: Amazingly friendly service willing to help with a smile!

I came to the JW 2 nights for a wedding in October. The hotel itself is elegant yet well kept and modern. The ambiance is lavish. The rooms themselves were small but enough space for me, with generously sized bathrooms. I loved the beds (super comfy) and they provide robes but no slippers.

The service was definitely notable at the hotel. This hotel is designed to cater to its clients. They will gladly answer to any request and will insist on carrying your bags, holding the door, all the small things that are often missed.

A few other details: The pool is small and often in the shade due to surrounding buildings. You cannot walk to the beach from here. The spa is small and meager and shares a space with the gym. The gym is up to date with ellipticals, treadmills, free weights, headphones, individual TVs, etc. It is one of the best hotel gyms I have been to!

I absolutely loved this JW and will be back if I am in the area!

22/10/13 | Link | Rating: 4.0
36. Juan S.
Public area review.

Very nice facility.  Spa is great.  Staff is professional and friendly. Restaurants also very good albeit a little pricey.

Consistent with the JW Marriott brand.  The JW Marriott Marquis down the street is a little nicer, newer and with better facilities.

28/12/14 | Link | Rating: 4.0
37. Steven G.
some good some bad
friendly front desk staff and valet
nice room, good TV, but carpet in room and hallway (15th floor) needing cleaning and or replacing
fitness center, good (kettlebells and dumbell selection nice)
room service good
pool water is hot, but it is not heated it is because the pool surface is stainless steel and sun heats it up, to warm for my taste
also the pool lacked a bar attendent and music in pool area was not loud enough

12/05/15 | Link | Rating: 3.0
38. Todd O.
Stayed two nights here and as others have mentioned the only comparing is the valet parking fee. $36/day is ridiculous. The hotel is clean, staff is friendly and responsive, and the rooms are nice although the carpets are showing some wear. Pool and gym are great and the location is perfect. Walk to Mary Brickell or take the trolley to Vizcaya or Bayfront park.

11/05/15 | Link | Rating: 4.0
39. Angela H.
I really took advantage of my recent two night concierge club stay at the hotel by using the pool, club freebies, eating on site and hanging in my cozy pad (with balcony).

This hotel is best suited for business travelers. My favorite part was the pool because for 1) it was almost empty and 2) it had a good amount of lounge chairs in the sun. I also want to point out that the pool floor felt like walking on sleek glass. Classy! It was a great stress release at their pool.

The club access was on point and the small bites were good. Best meal was the breakfast. I also hung out after check out since I had a late flight. No one bothered me, just hung out and finished up some work before my flight. Good deal.

My room's bed, balcony and bathroom were other favorites at this hotel. Valet was good but a little late during one call ahead.

Returnable: 95%

19/08/14 | Link | Rating: 5.0
40. John L.
Fairly decent rooms in a great location. Very pricey though.

For the money I would expect more friendly and polite staff, and better food. The $20 breakfast dishes took over half an hour to arrive, and were cold and rubbery.

15/01/15 | Link | Rating: 3.0
41. Samantha J.
This is the first complaint I have ever sent about a Marriott property. As a Rewards member, I always try to stay at Marriott properties when I am out of town, even if it is out of my way. In the past, my stays have always been pleasant, but this one was by far the worst and is making me question my loyalty to Marriott. We were on vacation for this stay (I usually travel for business) and I was looking forward to the quality I have come to expect from Marriott to relax, but found myself stressed and disgusted by for the following reasons:

1. Upon walking into the room, it smelled as though someone had left damp towels in there for weeks. We tried our best to open the windows to air it out to no avail. When we asked the front desk to rectify the situation by switching our room, we were told there was nothing else available, but they would send up housekeeping. Housekeeping had no solutions for us as they did not have room/air freshener spray.

2. Our ice bucket was not only missing its lid, but had a dead bug in it... Lovely.

3. Our mini bar looked as though it had been ransacked even though we had just walked in. Most of the items were missing and we requested it to be refilled, but it felt as though the room had been used and not cleaned.

4. Our TV remote was broken and we had to turn on the TV manually. The front desk sent up a new remote to solve the issue.

5. When we turned on the TV manually, we noticed it was covered in a layer of dust, which only further made us question the cleanliness of the room.

6. We paid for the room based on rewards points and spent the extra points to book on the concierge level where the food was not the normal quality I have come to expect from the concierge lounge. Most of it was inedible.

I was contacted several times to fill out the post-stay survey and then thanking me for doing so by David Heitner. I even wrote him a personal email and never heard back. So much for customer service!

18/03/15 | Link | Rating: 1.0
42. Michelle B.
Rooms could use a little updating but it's still a very nice property conveniently located in the Brickell area. You'll be walking distance to everything, including great restaurants/bars.  It's a nice reprieve from certain parts of SoBe, a little more grown up & a lot less touristy.

Only thing that's kind of annoying/inconvenient about most Miami hotels are the valet fees. JW is $30 per night.

01/03/15 | Link | Rating: 4.0