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Mandarin Oriental, Miami in Miami, FL

Mandarin Oriental, Miami in Miami, FL

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Company Info:

Rating: 4.31

Address: 500 Brickell Key Dr, Miami, FL, 33131

    Hotels in Miami, FL
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    Comments (128):

    1. Amy Jo A.
    attended a holiday party here this weekend. after valet parking which was like an assembly line..we made our way into the elevator and another line after that. a line to register for the party..a line for pictures...didnt stay in this one and then a line to get a drink before the party started. we were a large party so its understandable that there are lines but they are a drag. hotel lobby is small but was decorated with a very big fat tree. ballroom holding party was decorated beautifully and service was okay. they take your food away as soon as you get up to dance or lay your fork down. typical group type food and service although i am sure their restaurants are run differently. i have to say that dessert was something i was too scared to try and many of the guest tried it and left it. i can't even say what it was! i think if you were staying here and spending time in miami it would be fine for a city event or outing. ehhh, i've experienced better.

    12/12/10 | Link | Rating: 3.0
    2. Melissa R.
    Spent the day at the spa and it was worth every penny! The treatments were incredible and the staff was extremely nice. We had a few issues with our credit cards when were charged extra but the problem was resolved.

    15/06/09 | Link | Rating: 4.0
    3. J C.
    Love most Mandarin Oriental hotels, although the Miami one slightly misses the mark. Yes, it is comfortable and reasonably well run. But it is in dire need of a face lift. Both the lobby and rooms feel dated (in the latter case, it is not just the design that is dated, but there are nicks on the furniture, the carpet is not flawless, etc). The service overall is pleasant, although, as in every Miami hotel I have ever stayed in, housekeeping is woefully inadequate. There are deals to be had and at a fairly low price, it is worth it, but do not pay top dollar for your stay, at least until it has been appropriately refurbished. Both restaurants are very good.

    12/08/09 | Link | Rating: 4.0
    4. victoria r.
    Stayed here for two nights, last year, and by far my fav hotel in Florida. Comes close to others. Room was just a dream. Clean looking and makes you feel relaxed and refreshed. Complete serenity. Service is outstanding. The pool area and beach club make you feel like you're on an island. It's basically the perfect getaway.

    07/09/06 | Link | Rating: 5.0
    5. Niki D.
    Great hotel .. nice restauran and a great spa .. .love that I can just walk to go to a nice place like this hotel :)

    09/02/10 | Link | Rating: 5.0
    6. Sunshine A.
    No words to describe the luxury of the property...

    15/05/07 | Link | Rating: 5.0
    7. Fernando P.
    I have never been to a Mandarin Hotel, and I think I will never be just because I hate this one across the bay from my apartment.  These moronic idiots have come up with the brilliant idea of having parties during the weeknights, like for instance, the one tonight Tuesday, April 27, at 10:56 PM and the music still going on full blast.  I have called the hotel three times during the past half-hour, and the response from the hotel staff was just despicable. "Well, I can't leave my post, so you will have to call this other number", and "I understand that the music should stop at 10:30 PM; we'll send security to investigate", and later "You will have to speak to the Night Manager", who really never picked up the phone, and the line went just dead.  As a result, we just called the police a few minutes ago, and we were told they would send someone over... There is a 100-yard maximum limit to where music outdoors can be heard; well, there are more than 100 yards between the Mandarin and the buildings on the other side of the bay, on Brickell Bay Drive.  Nobody seems to give a damn about this, so I guess you guys at the Mandarin just managed to get me on board!!! I will plague this and other websites with this same message, until this gets to so many people that one of them, or many of them will tap onto this message, and the pressure will be too much to stand.  So, be ready, because we, ordinary, hard-working people, who need the rest during the week, will be ready!!!

    27/04/10 | Link | Rating: 1.0
    8. Amber T.
    There isn't much to not like about the Mandarin. It is a true five star, not a four star posing as a five star, but a five (going on six) star hotel. Gorgeous oriental Asian themed grounds (everything is modern, don't expect old world anything), gorgeous lobby, lovely rooms. Very attentive staff focused on details and the experience of guests. Classy catering management, I enjoy working with the folks at this hotel when I shoot weddings there. True to the Mandarin Oriental ads, celebrities are not uncommon at this luxury hotel.

    01/07/08 | Link | Rating: 5.0
    9. Sarah K.

    18/03/08 | Link | Rating: 5.0
    10. Sol D.
    Excellent swedish massage!  The techs are professional,  the ambience relaxing, the room was very clean and had a beautiful view.  The price not too cheap like in any five stars hotel/spa.

    26/10/11 | Link | Rating: 5.0
    11. Helen G.
    Sooooo gorgeous! It is very expensive, but you do get your money's worth in the end! I loved every day of my stay!!

    02/02/10 | Link | Rating: 5.0
    12. L A.
    The front desk people were nice, wish I could say the same for the restaurant staff.  They don't know how to rean the tip, but the food was great!

    16/12/11 | Link | Rating: 4.0
    13. Greg C.
    I have always had good lunches and dinners at the restaurants at the Mandarin. But never a meal that blew me away, which I would expect for the price. I had a wonderful birthday lunch there once and the service is excellent. If you haven't been it is worth the splurge.

    11/01/09 | Link | Rating: 4.0
    14. Michelle C.
    Ate at the poolside cafe here.  The hotel is kinda out of the way of the party scene in SoBe.  Tried the lobster club here, was delish!  large chunks of lobster.  yummy.

    22/11/09 | Link | Rating: 4.0
    15. Rong K.
    Stayed here for 5 nights and was extremely impressed with their service. All the staffs were very attentive to your needs and are very eager  to give you a hand.  Went out for a walk in the pool, sat down, in less than 1 minute the waitress came by and offered me some ice water, my butt barely touched the seat. Very very impressed.

    11/06/07 | Link | Rating: 5.0
    16. Patrick F.
    Great hotel in a good location.  The pool area is a little smaller than I was hoping for, but the service out there was great.  The large bathrooms are very nice, I think 4 stars is a good rating for them, didn't quite earn the 5th star.  I would definitely go back.

    02/06/11 | Link | Rating: 4.0
    17. Joseph C.
    I would strongly reccomend not to waste your time. The SPA advertises its a 5 Star when in fact it does not even deserve a one star.  Please do not waste your money.  The Hotel is also no big deal.  We travel all over the world. For those who are reading this review, you can find much better.

    02/06/12 | Link | Rating: 1.0
    18. Joan C.
    Stayed here for 3 nights for a work event (yeah, my life sucks, no really, it really sucks sometimes)...it is indeed every bit as luxurious and attentive to your every whim & need as you might imagine.  Gave me a proper complex about being waited on, hand & foot.  

    However, I will say that the beds at the Ritz Carlton and even the Vincci are a bit more comfy to sleep in.  The Spa, however, at the Mandarin is unparalleled.  Book yourself a treatment.  You'll never want to leave.

    Oh a funny aside--these guys give away Evian water bottles like it's chump change.  You check in at the front desk--they give you a water bottle.  Each treadmill and bicycle at the gym comes with a complimentary bottle.  Each locker in the Spa also comes with a bottle.    I am seriously worried about the amount of recyling that goes on here.  Envisioning mountains of discarded Evian bottles piled up in some dark cave underneath the hotel....

    14/02/08 | Link | Rating: 5.0
    19. G H.
    My favorite hotel in Miami. Love everything about this place. Very quiet, more of a relaxing hotel especially for Miami.

    20/01/11 | Link | Rating: 5.0
    20. Marybeth R.
    I am fortunate to stay in some of the best hotels in the world. This hotel sets the benchmark. Elegant. Great attention to detail. Highly trained staff. I return again and again.

    13/06/12 | Link | Rating: 5.0
    21. Dee D.
    It was my first time at the hotel and it was for a light dinner and drinks at the Azul restaurant...it was exceptionally elegant and very classy and at the same time cozy and romantic! The bar is tastefully decorated as is all of the restaurant.  The raindrop affect as you are passing by the chefs is truly amazing. The food was awesome and we loved the staff who were both kind and well educated. They treat you as if they were family-really care about your dining experience...My husband and I will be back again soon!

    31/08/12 | Link | Rating: 5.0
    22. Marc E.
    my parents just spent there aniversary there for a few nites and you guys treated them like royalty.they cant stop raving how wouderful everything was from the room to the spa that my mom has now booked her birthday there  in august. thanks you really took great care off them

    27/06/13 | Link | Rating: 5.0
    23. Sean F.
    If you're looking for a quiet getaway, this is it.  Located on Brickell Key, far from the noise of South Beach.  The MOH Miami carries the hip, Asian sophisticated vibe that defines this luxury chain.

    Only reason I'm deducting a star is due to the place starting to look a little worn around the edges - empty glasses piled up outside our door for 24 hours (and they weren't ours), crooked hall lights, paint coming off of railings, etc.  Oh, and a very inattentive waiter at the pool on our first day.  I asked for a wine glass and ended up getting it myself after waiting 20 minutes.

    Those things aside, great hotel.  And just a few minutes walk to Mary Brickell Village and tons of great dining/drinking spots.

    10/03/10 | Link | Rating: 4.0
    24. Eli S.
    The first time I came to the Mandarin was for my graduation lunch (thanks, guys!) a few years ago. I've never stayed as a guest, but have been privvy to their ever delicious menu which, for lunch, includes rare and interesting sashimi and some great salads, and a decent beer selection, and for breakfast boasts some incredible dishes with one of the most extensive and tasteful menus (my eggwhite, asparagus, portobello, and cheese omelette was LOVERLY). I also enjoy that they serve loose-leaf tea in french presses and offer up two kinds of fruit juices.

    This place is especially great if you have a boat -- dock right next to the restaurant and stop by for a meal!

    30/11/08 | Link | Rating: 5.0
    25. Brooke S.
    just got back home after spending the weekend at The Mandarin.  The hotel is gorgeous, the staff exceptional and the amenities quite nice.

    we were upgraded to a bigger room, which was great.  The room we had was just about all you could ask for - large wrap-around deck with beautiful city and water views, suuuuuuper comfortable bed, nice bathroom and ample living space - especially considering it was gorgeous out and why in our right minds would we want to stay in the room all day?  All niceties aside, our room was a tad loud - as it overlooked the bridgeway on to brickell island, also - there was only 1 sink and the tub was tiiiiiiiiiiiny tiny tiny. but, i must say, those three items were miniscule inconveniences that i really didn't think about until sitting down to write this review.

    Of particular note at this hotel is the outstanding service.  Every door opened, every lounge chair perfectly set up - smiles in the mornings and all without feeling stuffy or pretentious.

    we spent most of our time at the hotel lounging at their cute little beach on the chaise-bed things.  simply gorgeous. quiet, again exceptional service, comfortable and we even got a visit from a manatee!

    all in all, my stay at the mandarin was fabulous and i recommend it to anyone in the miami area, especially if you have business downtown or simply if your OK with paying 40$ for a cab to take you to miami beach...as it is a titch out of the way.

    oh and ps - they serve up a mean blackberry mojito

    11/01/09 | Link | Rating: 4.0
    26. Nathan T.
    The Quick:

    Checked-in with high expectations for a five-star luxury hotel; checked-out completely satisfied.

    The Details:

    My gf and I were seeking relaxation, warm weather, and luxury accommodations for our stay in Miami. We had saved enough to splurge on our hotel and so I perused through the various choices of ultra high-end hotels in the Miami area and came up w/ names like the four seasons, the ritz, mandarin oriental etc. I admit I am biased toward Mandarin Oriental b/c I had such an A+ experience at their very new hotel in Las Vegas (see my review in my profile). The yelp reviews were very positive for Mandarin and even my Fodor's Florida guide book stated "if you can afford it, stay."

    Facilities/hotel/room -

    Beautiful hotel. It is located on a small, small island called Brickell Key in the downtown area of Miami. If you are not familiar w/ Miami, Miami is a relatively large city with many, many intertwining keys, islands, etc. The best thing about this hotel is that b/c it's on its on little plot of land on the water, it feels very separated from the rest of downtown and does not give the guest that impression of a smoggy, busy, loud environment the usual downtown setting would.

    The hotel is not the newest Mandarin Oriental. However, they keep everything well maintained and clean. The lobby has floor to ceiling windows overlooking the bay and is well-lit. Pretty much very room as a balcony where chairs are provided and you can sit and look toward the ocean or downtown. The rooms are fairly large but I think b/c of the lack of a large couch or desk, it provides the illusion it is an unusually large room. We stayed in a bay view room (though we paid for a regular room) and we loved it. The only slight drawback is I felt the marble in the bathroom needs to be updated. Our bathroom's marble/granite was a of a yellowish color and it makes the bathroom seem not as clean as it should be. The window in the bathroom (which oversees the bay also and can be viewed from a position sitting in the tub) was dirty on the outside so you could not see much. Other than that, the bed was pristine, super-comfortable, the TV was large (but not HD), and everything else was well-kept and comfortable.

    Service -

    Ah yes. The reason why I keep coming back to this hotel chain. The service here was even more evident here than in Las Vegas (and that may be due to the fact I used more of the available services in Miami). As I mentioned earlier, they automatically upgraded me to a bayview without me asking and without evening mentioning it to me (which i find much more classy than a reception having to boast how lucky i am that they can upgrade me for free). Secondly, the receptionist kindly walked us all the way from the desk to our room and showed us everything we needed to know.

    In addition to the receptionist desk, the valet/bell service staff was also very kind. They were not pushy about tips, still provided great service, and were friendly. They offered bottled water to us as we waited for our car to brought up. The cleaning staff was very good as well. Provided a bookmark for my book, bottled water every night, etc. Lastly, the concierge desk was EXTREMELY accommodating. We needed last minute tickets to the Sony Ericsson Tennis Tournament in Key Biscayne and the concierge helped us get great seats for a decent price instantly.

    Overall, the Mandarin Oriental again proved to me why I think they are the #1 hotel chain in the world. Great facilities, superb service. Consistent in all aspects. I hope to visit one of their other locations very soon.

    13/04/11 | Link | Rating: 5.0
    27. Ashley R.
    My husband and I live in downtown Miami (Brickell area) and he booked a night at the Mandarin Oriental the night of our wedding. I am not a big fan of staying in a hotel only a few minutes from where we live because, really, why spend the money? But the Mandarin was so different and unlike any hotel I've ever been in. And the room and bathroom were HUGE! We had a balcony that faced the waterway leading out to Biscayne Bay and the view at night was gorgeous (and that's coming from a couple who has a similar view every day, since we live downtown). The hotel was quiet and breakfast was great (although I personally thought it was a little pricey). I'd definitely recommend this hotel for visitors and locals alike!

    02/04/11 | Link | Rating: 5.0
    28. El T.
    Not all the glitters is Gold....The customer service of this place is really horrible and they're not "pet friendly". I have been here twice and I am not sure why I continue to give this place a chance. Maybe it's because I always check after 11pm but the check in staff is pretty unprofessional. There were three men at the desk and one, who was the most willing to stop his conversation with his friends, really didn't answer any of our questions which had to do with the size of the room and our pet. The other two guys continued to talk amongst themselves and laugh and basically behave like they were at a social gathering instead of at work. When we got to the room which we paid over 750 for, it was tiny. When I had called to make reservation the person on the phone stated that the room would have a separate living area. By that I guess she meant a small island infront of the bed. Also, the bathroom is separated from the room by an extremely paper thin paper accordian blind. Yes, that's right. The bathroom is basically in the room. Lastly, when at 11:45pm I called the front desk to discuss the issues with the room, the guy basically said well would you like me to check you out now? That was not the response I wanted. Perhaps he could have been like sorry, let me see if there are other rooms or let me see what I can do. It was strange. The best part was that I could hear the other two clowns behind him still laughing. Needless to say we checked out the next day and went to loews south beach where the decor may not be as nice but the customer service is great and you can get a room with a separate bathroom. By the way, I had an executive deluxe room.

    22/07/12 | Link | Rating: 1.0
    29. Annie c.
    This is my second time staying at a Mandarin Oriental hotel, the first was in SF. I thoroughly enjoyed both stays but in different ways. This hotel is newer and more modern, has beautiful views of the water on one side of the hotel but not the other (my room faced land, but you could see the water on the balcony). Both have distinctly Asian influences. For example, the staff present your room card or bill with both hands. Everyone was very polite, professional and helpful.

    It's a great hotel for vacation or business meeting.

    24/02/10 | Link | Rating: 4.0
    30. Kiki K.
    Paradise on Earth.

    This is officially my favorite hotel in the world. The location is stunning-- I plan on moving to Brickell Key. The food in Azul and Cafe Sambal are excellent! The service is outstanding!!!

    The synthetic beach is sooo relaxing...picture laying on a white mattress on a pristine white sand beach and palm trees waving in the light breeze...right next to the ocean.


    23/08/09 | Link | Rating: 5.0
    31. Jess C.
    Lovely!! And that's an understatement! This hotel lives up to its 5 star reputation. From the upgraded room at check-in, to the ENORMOUS suite (not 1, but 2 bathrooms; comfy huge bed; TWO flatscreen TVs; chocolates awaiting us in our room; and a huge balcony with city & bay views), to the unparalleled spa (the treatments are to die for, every amenity a girl could want & a shower that allowed me to get a massage, set the temp, have a light show, choose my music, etc); to the fabulous food (don't miss the chicken wraps @ the poolside restaurant); to the service-- which is everything you've heard and more (everyone awAiting to wait on you hand and food at every turn)-- this is a wonderful hotel which i HIGHLY recommend. Get there, and fast!!

    31/10/11 | Link | Rating: 5.0
    32. Cherine A.
    I was at work yesterday when I got a text message from my friend, who was flying in that evening from South America. She asked if I could get tomorrow off work. I said I'd have to check, and asked why. She replied that she wanted to invite me to stay the night at the Mandarin Oriental in Miami. Well, that was an offer I just couldn't refuse :)

    The beauty of this hotel is how understated it is. It's not over the top and glittery like the hotels in Vegas. That's not to say it isn't gorgeous - it is. But instead of trying to be overly "showy" and opulent-looking, it focuses more on quality of service, and an overall feeling of peace and tranquility that you get when you step into the lobby.

    The rooms are beautiful and spacious, with a view that's to die for. Our view was of the Rickenbacker Causeway and the skyline of downtown Miami. I immediately took a picture with my blackberry and sent it to my mom to brag. The room itself has a large LCD TV (I'm estimating it to be about 40"). The bathroom is big, with a roomy tub (sadly, no jacuzzi jets... I was ever-so-slightly bummed about that) and separate glass-enclosed shower. The beds are a bit more firm than expected, but I slept very well. They come with plenty of pillows, which made me happy (I need three).

    In the morning, we ordered room service for breakfast. Like everything else here, it was very pricey ($20 for each of us... mine included yogurt, fruit salad, a muffin, grapefruit or orange juice, and coffee, tea or milk), but excellent quality. Everything was very fresh and delicious.

    Their infinity pool is beautiful, but also smaller than I expected for such a large hotel. The service by the pool was fantastic - they brought out two towels for you - one especially fitted on top of the chair, and another draped over the back for you. They also brought out ice water for everyone, which was a nice, welcome touch. There is a beach area for those who'd prefer to lay by the water instead of the pool.

    I wish I could have stayed longer here, but it was a wonderful, relaxing mini-vacation in the middle of my work week :)

    10/06/09 | Link | Rating: 5.0
    33. Zach M.
    Just returned from a long weekend in Miami, after we stayed at the Mandarin Oriental and wanted to write this while the whole experience was fresh in my mind. First, and just like everyone else has said, the service is ridiculously amazing. To the point that I was almost uncomfortable by how accommodating, cheerful, and willing to do whatever it takes for the staff to keep you happy. We were having drinks one night, and the table behind us kept sending the waiter to the spa to search for a lotion with a particular scent. A scent that they were describing with a variety of adjectives. And the waiter did it. He must've gone back at least twice. We were amazed not only by the waiter, but also the table making the request. (Really a--hole? Get your own fing lotion! You're giving the rest of us a bad name.)

    The interior of the hotel itself is nothing short of spectacular. Room decor, fixtures, linens; all great. The TV (which greets you by name, BTW) has a built in surround system, which our neighbors seemed to have discovered at 5am one morning. And that was my only minor complaint about the place. You can hear the bass throughout the walls and ceiling.

    We rented a cabana one day (for $150) for about four hours at the man made beach. The wait staff was attentive, without being annoying. I tipped them at the beginning and at the first sign of an empty glass, at least two were hoofing it through the sand to ask what I needed. Here's where the service gets even more amazing... Each cabana had a flat screen TV, and ours wasn't working. Within minutes half of the hotels maintenance staff must've been down in the cabana after I casually (I swear) asked how to fix it. A few minutes later the cabana attendant came over very apologetically and said that they had to run a wire from the hotel, so we'd be getting the entire hotel's cable feed in the cabana since the antenna wasn't working, and that they would "take care of me" for the inconvenience. Fast forward two days when I'm checking out...and they cut the cost of the cabana rental in half, and picked up one my breakfasts. Amazing.

    My only word of caution, folks: the hotel is a 20 minute cabride to South Beach, and the immediate Brickell area is a little sparse in terms of restaurant and bar choices. There's a few chain spots, a few cafes, and delis within walking distance, and that's it. So plan on spending most of your time (and money) at the hotel when it comes to meals.

    30/07/12 | Link | Rating: 5.0
    34. Sara T.
    So, this review is a long time coming - I had a girl's weekend in Miami and stayed at the Mandarin Oriental in early June of 2013. The service was at a level beyond perfection. It's clear this is where the upper echelon stay and I am by no means American royalty. However, I was never treated less than. Special recognition goes to Garrett for the amazing service poolside as well as the security staff. I had the unfortunate luck to not only lose my earring ONCE in the hotel lobby - but once retrieved to then leave it behind in the hotel room! I found the earring missing while out to dinner in South Beach and with zero confidence, called the hotel to see if by chance it'd been called into the lost and found. The security checks to claim the lost item were extensive and well-appreciated. And after having left the state only to find I'd left the bag containing my earring in the hotel room, I sheepishly had to call the security staff again thinking there is no way I'll recover it again. However, the housekeeping staff returned the item back to security and I was reunited once again! Thank you Mandarin for being so top-notch and not stuffy, so cordial but not stiff and overall warm, friendly and professional. I hope to be back again!

    03/11/13 | Link | Rating: 5.0
    35. G. M.
    The hotel is beautiful, the rooms and bathrooms are lovely (albeit dimly lit similar to what you'd find in a nightclub, which seems just plain silly).  Only stay here if you rent a car or be prepared to take a cab because it's a bit of a drive to anywhere.  The hotel staff, athough polite and very helpful, move at the speed of molasses, so this is not the place for a business event.  Not to mention that the food is truly terrible (both room service and the two restaurants), not to mention ridiculously over-priced.  It takes close to an hour to get a sandwich and even then it's bad and not what is described on the menu (this happened over & over again to everyone in our party!)  Their fine diing restaurant, Azul, is especially awful -- save your money & your tastebuds and go elsewhere!  These folks need a new Food & Beverage Manager as well as a couple of new chefs.

    15/04/13 | Link | Rating: 3.0
    36. Judson A.
    Every moment, every detail, absolutely amazing.

    Summer was coming to close here in Boston and my girlfriend and I weren't ready to put away our swimwear.  After spending countless hours comparing hotels on every island in the Caribbean, I realized that there were no guarantees for sunshine, most hotels involved compromises and with only a week off I wanted to maximize my leisure and relaxation--not spend the entire first and last days of our time off traveling.

    After reading many mixed hotel reviews and upcoming weather reports for the region and I was frustrated.  Then I remembered my stay at the Mandarin Oriental, New York--where the accommodations, service and general atmosphere provided a sense of tranquility even amongst the hectic backdrop of the city.  I had been to their properties in Boston and Riviera Maya, Mexico as well--there is a consistent feeling when you enter a Mandarin--it is calming, sophisticated and luxurious.  Neither of us had been on vacation in quite some time and so I wanted perfection and at the Mandarin Oriental, Miami I got it.

    From the moment we stepped out of our taxi, everything was absolute bliss.  The charming staff treated us like royalty, they learned our names, and made themselves available at any moment--with a sincere smile. The lobby has fantastic views and smelled incredible--I was told it was some jasmine incense, I don't usually like incense, but this was instantly relaxing and therapeutic.  We had arrived approximately an hour before check-in which was not a problem as they upgraded us to an available room for free. After being brought some delicious peach tea blend, we were shown our room.  

    Our room was stunning.  Quality furnishings, very comfortable bedding; it also had a unique layout where the bathroom opens up to the rest of the space--yes, the water closet is still separate.  The vibe was very romantic--relaxing and exciting.  The huge flat screen television and ipod/iphone dock with a Denon sound system were nice bonuses.  We used that iPod dock nearly the entire time, but when we didn't, the hotel was dead quiet--as if we were the only ones there.  The view from the 18th floor was surreal--the entire downtown Miami skyline.

    While I had planned several day trips and nights/dinners out, we quickly realized that we were already in paradise--why bother? We spent our 5 days and 4 nights almost exclusively at the hotel.  By day, we split time between the infinity pool and the hotel's private beach along the bay.  While this is not a swimming beach--it was like stepping into another world--laying out on daybeds over white sand in the middle of a gorgeous city skyline.  The staff, as always was very attentive to us.  When my girlfriend would mention to me she was thirsty, seemingly out of thin air was a staff member with ice water.  When I would start to sweat, someone was there with a eucalyptus-scented cold washcloth. The drinks were a little too sweet for my taste, so I asked them to make them a little bit stronger--from then on we never had to ask again.

    At night we would sit out above the pool area in the chic M-Bar; watching the distant thunderstorms, listening to the sounds of the rolling palm trees, enjoying the warm Miami breeze, sipping from one of the hundreds of cocktail offerings.  The server at M-bar found out I had been to their Riviera Maya property and had a special drink he concocted for that menu. Ask for the Riviera Maya!

    We utilized room service every night to some degree.  Yes, it is expensive--but not unreasonable.  We were delighted by our meals, the presentation and the friendly staff.  The hotel is a bit secluded--so late at night room service is the only option unless you want to walk about 15 minutes.   I believe all the food is served from Cafe Sambal (one of the two restaurants on-site). The Pad Thai is incredible (best i've had), and we couldn't get enough of their Sushi.  The Sushi is perhaps the best 'value' on the entire menu--fresh, flavorful and delightfully presented.

    I would recommend you spend at least one day at South Beach.  The water, the sun and the people are beautiful.  The concierge gave us directions for a great drop-off location close to the best shopping and dining in the area.

    We spent our final night at the hotel's signature restaurant, Azul, which I have written a separate review for.  You cannot stay at the Mandarin Oriental, Miami without spending a night dining at this restaurant!

    I could not have asked for a better vacation.  I realize that this review lacks much negative criticism--but it is simply a difficult resort/hotel to find fault with.  Yes, all this luxury, pampering and decadence, comes with a hefty price--but remains an excellent value.  We sacrificed a couple nights stay somewhere else to afford what we had at the Mandarin Oriental, Miami--but we would not trade that experience for anything in the world.  Thank you Mandarin Oriental, Miami--it was an experience of a lifetime.

    29/09/09 | Link | Rating: 5.0
    37. Melissa G.
    Quite possibly my favorite spa in town. Let me amend that, best place in town to get a facial that is actually relaxing and not painful.

    Their spa is small, secluded, quiet and peaceful with an amazing staff.

    I usually start out my spa going experience in thier lobby bar with a few cocktails and then make my way downstairs to the spa where I'm greeted by a freindly and helpful staff.

    After, you can sit out by the pool and look out over the water and enjoy an awesome Miami breeze.

    05/05/10 | Link | Rating: 4.0
    38. Pedro P.
    This place is expensive -- very expensive.  But, you do get a lot for your buck.  My wife and I spent an evening here to celebrate our wedding anniversary.  If you like being pampered and almost spoon-fed your dinner, than this is the place.  It is probably the best "special ocassion" restaurant in Miami.

    Food:  Excellent
    Service: Outrageously Excellent
    Venue: Nice view, but not fall-out-of-your-seat nice
    Overall Experience:  Worth it

    14/10/09 | Link | Rating: 4.0
    39. Meagan H.
    We hosted our wedding in May 2012. 50 Guest that all stay at the hotel. Everyone was blown away by the service of the hotel. The events staff was amazing to work with from the beginning stages to the day of the wedding. I would not changed one single thing all weekend.

    10/05/12 | Link | Rating: 5.0
    40. Warren W.
    Service with a smile. Yup that's the way it's done at the Mandy. I've become a bit of an expert and I should digress into my story. Now, in my second room and 5th day I am loosing it. Temperatures like a fall day in New England.  

    First, down on Saturday for a business conference that would have me flying off to the Bahamas for some bone fishing with Bonefish Olie. Nope. Passport exprires in less than 6 months and it was oh no ...you don't go. I can hear the calypso music playing along.

    The first start of my stay had me on the 19th floor in a very unique suite for a discounted $500 per night. You say pricey....I say I own my own company...ha.  Get back from the airport with my Bahamian tail between my legs to secure a room for a few more days as a storm is brewing back home. If you would like the suite before it will be $1740.00 per night!  Yikes! Jesus Mary and Joseph! So much for my own company. We can drop you down to the Sixth floor for $640.00. So now I have a smaller suite that's more than the last, storm coming, can't get home, freezing, and my colleagues caught earlier flights.

    I've met some fabulous staff who run the Mandy!  This place is so very cool because of them.  Rooms are nice but both need carpets. Very expensive for what I would describe as a very downtown type setting with small pool area, pretend beach and I hear a great spa.

    Try the M bar but don't drive an M car after a couple of these large drinks.  Speaking of cars......Ferraris out front like Prius' in Harvard Square.

    Room service on time, yummy and unique.  Located on Brickle Key somewhere in Biscayne Bay surrounded by concrete.

    13/01/11 | Link | Rating: 5.0
    41. Lauren N.
    Azul is great. omg i had my first caviar here and its amazing! gorgeous restaurant and wonderful food- expensive and worth it for a very special treat!

    12/03/12 | Link | Rating: 5.0
    42. Arthur C.
    I guess when you see omissions on these reviews, you should count on that thing not being present.  For instance, at the Mandarin Oriental Miami, a 5 star Forbes resort, there is no beach.  It is not on the ocean.  You cannot swim in the ocean.  It is about a 30 minute drive to south beach.  Other than that, except for a few scrapes with a cocky waiter who wanted to give a mango smoothy with alcohol to my 7 year old daughter, everybody here is very friendly.  The room and view is beautiful, and the food, although not spectacular is good.   Just don't come with a light wallet.  But if you complain about a dish or service, they are quick to make it up to you.  Still, my family really enjoyed the place, will probably just go back to Marriott Miami Beach next time, because I love the ocean and to be able to walk off campus a little at least.   It is a little difficult at Mandarin.   Need to also try Ceviche 105 which is close by, and owned by my wife's classmate in college.  So for business, yes, for pleasure without kids, probably yes, with kids, you should be careful.  I forgot to mention the marble floors in the bathroom are very slippery also, and there are some snobby people there who don't like to hear kids in loud voices, who probably think they are a little better people than they actually are.  Beautiful gym also, priceless view, and bottled water and fruit, there is no shortage, which I believe some hotels try to nickle and dime you on even.  Can't bring your own food to pool either, but I believe this is standard in most nice hotels.  Please feel free to ask me any questions.  I forgot to say the  pool and service by pool is excellent also, and this kept many a kid happy there.

    07/07/13 | Link | Rating: 3.0
    43. Imelda G.
    This was our first visit to Miami and I am soooo glad we stayed at the Mandarin.  The staff was super friendly, they treat you like royalty.  They are very accommodating, super clean and friendly.  They clean the rooms twice a day, offer wonderful service in the pool area and call a cab if that's what you need. Awesome place!  Thanks Mandarin Oriental Staff.

    14/07/13 | Link | Rating: 5.0
    44. Kate L.
    Stayed here for work for 5 nights. Amazing service, very luxurious, great experience.

    This hotel is in downtown Miami - an expensive cab ride to South Beach if you wanted to go out there but a calmer, more relaxed feel to the hotel and area. There's great restaurants and fun to be had close by in Brickell - we liked Novecento for food and Baru Urbano and the Lucky Clover Irish Pub for hanging out in the area.

    The hotel is set off from the mainland on a small island - easy to get over the bridge but requires a bit of a walk or a cab ride for things like a drugstore, ATM or non-restaurant food/drink.

    It's really more of a resort as the hotel has a private beach that is fantastic - spent all day soaking up the sun on chaise lounges being served lemon-flavored ice water. The pool area is also lovely. The island has a well done walking path around its perimeter that's about a mile long - we enjoyed walking around and checking out the boats, buildings and the Port of Miami that are just across the river.

    FYI there were birds flying low all over the restaurant, pool area, etc. If you're afraid of/don't like birds this would not be the place for you to hang out. Otherwise, two thumbs up!

    22/03/12 | Link | Rating: 5.0
    45. P.S. S.
    Out of this world rooms! Loved every minute being here!!!!!

    30/07/10 | Link | Rating: 5.0
    46. Richard K.
    Well I did not stay here, but the inside is exquisite and M-bar is a nice spot to grab drinks with friends. Now onto the real reason for writing this review.

    After some good ol libations at M-bar, I decided on a whim to go flying into their awesome, warm infinity pool. It was great doing a few drunken laps in there. And Mandarin did not mind me swimming around their pool.

    Lastly, I would like to personally thank Mandarin Oriental for leaving a towel out by the pool for me to dry off because oh boy was it windy there.

    P.S. They have awesome hammocks.

    05/01/11 | Link | Rating: 5.0
    47. Jennifer E.
    Fabulous hotel!  All rooms have a balcony.  The service was amazing.  Room service was great! Everyone on the property knew my name.  And the most amazing touch?  The person that checked me in came to my hotel room the night before my departure to give me a note, bath salts and some rose petals to help me enjoy my last night!  She remembered that I came for some R&R and wanted to help out!  The spa was great, pool was great and views were spectacular.

    06/07/12 | Link | Rating: 5.0
    48. Christian M.
    Lovely hotel!beautiful location, quiet and elegant.far away from the loud Miami Beach.fancy but not too fancy.nice private beach with lovely cocktails.it is a must go.

    14/08/12 | Link | Rating: 5.0
    49. Gustavo A. L.
    Kudos to the Manager for being such a classy person... we enjoy their Azul restaurant quite a lot, it is simply a 5 star restaurant. This place is definitely a great place to come and enjoy a few drinks with friends...

    Back to the manager, we had a pretty lengthy meeting here and it was of course accompanied by a good number of excellent drinks...When it came time to leave, we were a bit impaired to say the least.

    We asked to see the manager and asked if given our current condition and the how late it was in the evening, if we could stay in the hotel for a discounted rate.

    After a bit of negotiation, this gentleman realized that the potential of letting us stay for the night was a greater opportunity than letting us go in this condition, we were taking a cab. Nevertheless, because we have the potential of sharing these experiences with so many people...case in point this review on YELP, plus all the potential customers we meet regularly that are looking for a good hotel or even a good restaurant or bar.

    It was also way past midnight and there was clearly plenty of availability in the hotel so it was a matter of letting us stay for a very reasonable rate for the night in a room that was going to remain idle... it was a weekday so we assured an early departure as well.

    Thus, me and my lovely wife enjoyed a magical evening at the Mandarin Oriental, we had had dinner and drinks and we even got to stay -
    This place is wonderful, always top notch professional service with a smile -

    We have been to their spa as well on separate occasions and we are always delighted with the service.

    Great Location, Great Service, Great Place, Great Staff, it will cost you but it is well worth it.

    29/09/08 | Link | Rating: 5.0
    50. S S.
    Nice hotel. Rooms were fine, albeit nothing special. Service was above average, not as personal as I would have expected. Breakfast buffet at Cafe Sambal was disappointing. Spa was wonderful but very expensive. Massage/facial for me + massage/mani-pedi for both my wife and daughter + spa products = $2,700! I need another tension releasing message after signing that bill.

    06/04/12 | Link | Rating: 3.0
    51. Michelle C.
    At the Mandarin, expect high end contemporary Asian décor.  With clean lines, everything is beautiful, from the entry way with 20 glass vases filed with orchids, to the sweeping reception area with large floor to ceiling windows overlooking the bay .   We stayed in a spacious two room suite, with 2 bathrooms and nice large living room and large master bedroom.  The master bath was enormous; with two side by side sinks, stand alone tub, separate toilet and stand up shower.  And of course amazing bedding and two flat screen TVs (although iPod function didn't work).  Awesome view from 18th floor to ceiling windows.

    The staff is encouraged to talk and be friendly, they all appear very well educated, traveled and confident, a very nice experience all around.  TThis has always struck me as a very smart touch (Four Seasons does this too), making what could be an intimidating experience, to a friendly warm, jee I'd like to come back here again feeling.  

    That said, one of the main reasons to stay at a Mandarin, aside from fantastic accommodations, is the Spa experience.  I have been to many Spa's all around the world (including 3 Mandarins) and the Miami Mandarin really knows how to do it.   This is a big spa by most standards and staffed very well to handle almost any request.  My husband and I both had regular massages the first day and a Thai massage the next day.  The treatment rooms are perfect for a spa experience; Italian glass tile, soft foot rugs, ambient lighting, heated beds, excellent linens and of course relaxing music.  Our Thai massage was done in a double room or suite, with enormous ceiling to floor windows and a sunken tub overlooking Miami harbor.  At sunset, this is an excellent place to be.  Treatments were good, although it's important to note that most resort Spa's have inconsistent services and you just have to hope for a good solid expert.  In our case, we had 3 out of 4 very good therapists.  The changing room is beautiful, with oversized lockers (no keys, just fancy number locks instead), and all the amenities you need in a spa, including lighted dressing tables, blow dryers & all necessary body products, dry heat sauna, steam room and a very high tech shower (with over 6 different heads), that can be set to 10 or so different LED lights, music and even pulsing functions that can be customized.  Surely one of the fanciest showers I've ever seen (and I've seen some great ones).

    Awesome room service menu.  Unlike most hotels, this menu is vast and has many things to choose from including many Asian dishes as well as typical American (Kobe beef burgers, pizza etc).  We had room service every day for breakfast - the fruit plate is big and fresh.  For dinner one night we had a smattering of really good sushi and Chinese dishes like seafood fried rice, dumplings, Chilean sea bass and minced chicken in lettuce cups (great bottle of sake too!).

    A few draw backs;  The design of the building (which is huge) is very strange to navigate and it may have something to do with it being located on a small manmade island.  To get to Spa and Gym, you need to take a circuitous route outside and around the building to get to it.  The outdoor pool is fairly disappointing, as the deck area is small and on a beautiful day, you may need to wait for a chair.  We had difficulty getting chairs in the sun, and with little kids playing in pool, not very pleasant experience (bring an iPod to block out noise).   Although the pool does afford great people watching.  Miami is great for extremes so you get to see seriously ripped super models sitting next to surgery overloaded women who make Joan Rivers look good.  That alone is worth the trip!  Lastly, there is a walking path all around the island (1.3 miles), which is great for a morning jog and may possibly have a beach (I didn't look).

    The hotel restaurant is called "Azul" - Asian - and gets great yelp reviews.  It books up in advance, so I suggest you get an advance reservation.  We couldn't get in, but I suspect many of the delicious room service dishes came from there.

    If you're looking for a consistent special experience, go to Mandarin Miami, but don't do it if you're on a budget, its expensive.

    20/01/11 | Link | Rating: 5.0
    52. pracheta t.
    Came here for our minimoon day after we got married and it was the most perfect hotel in the world. We were upgraded to a suite with a huge balcony!!! The service (my goddddd the service!) was unmatched and the food, area, amenities, everything was just fantastic. They truly live up to their name and brand. I could go on forever - it was beautiful.

    07/06/11 | Link | Rating: 5.0
    53. David H.
    from lost luggage to poor service all around, the price was high and the service was that you would expect at a budget motel.

    25/08/13 | Link | Rating: 2.0
    54. Charlie U.
    A monument to quality, the Mandarin Oriental on Brickell Key is simply the best hotel in Miami.

    The lobby is stunning. A soaring ceiling, views of Biscayne Bay, elegant materials used everywhere - all with a vaguely Asian feel that inspires the soul.

    Service is immediately recognized as professional. Polite, reassuring, quietly cheerful.

    The rooms are impeccable. Sleek yet warm. Be sure to get a room facing the bay allowing you the pleasure of standing on your little terrace transfixed at the beauty of the water and city skyline.

    The bathrooms are so delightful and big you'd be happy to stay there for a week.

    Any food served...in your room...at the pool...or in the two outstanding restaurants (5 star Azul or the more relaxed Cafe Sambal)...will top the dinning experiences of most restaurants in the world.

    Remember to reserve some time at the fantastic spa to treat yourself to world-class experts in massage, facials and whatever else you'd like to pamper yourself with.

    The scenic pool and "beach" area offer a lovely place to relax. More attentive service is there for that smoothie, a drink or some munchies when you feel like it.

    The Mandarin Oriental makes all the competition, both in Miami or Miami Beach, look like amateurs. It may be slightly off the beaten track but that only adds to its allure. Staying here, you feel above it all.

    And yes, you will pay dearly for your stay - but you only have one life to live. Might as well do it right.

    07/03/09 | Link | Rating: 5.0
    55. Gloria G.
    I agree with two previous reviews - I will never patronize the Mandarin Oriental after the outrageously loud music played on April 26 & 27.  I too live across the bay on Brickell Bay Drive and could hear the DJ and the music inside my bedroom with windows closed and a/c on.  I also called the Manager (no response) and the police.  If the Mandarin has no consideration for the community they are a part of, then the community should have nothing to do with the Mandarin.

    14/10/13 | Link | Rating: 1.0
    56. Donald M.
    This Hotel is just great...

    I highly RECOMMEND M-Bar...
    outdoor seating... order a few drinks... and enjoy the view... the staff is friendly, not judgmental...
    The SPA... super relaxed day...

    couldn't ask for more... give it a try

    12/08/11 | Link | Rating: 5.0
    57. Shay R.
    From outside, the hotel doesn't look spectacular but don't pay attention of this small detail. The Mandarin is a real 5-stars showing Excellence quality and Services to its customers. I was more than satisfied by the Service offered by the staff. I think the best way to summarize what they offered is that at the end of my stay, I just felt more SAD to leave this hotel than to leave Miami. They did a wondeful job and deserve the high rates. The location is perfect for business persons and people that don't like to stay in a touristic area. The hotel is at 10min in car from South Beach / Collins Avenue / Ocean Drive. The room are clean, a lot of space and if you stay on the 6th floor, you might have the chance to have a bigger Terrasse than the rest of the people.

    Strongly Recommended!

    03/08/11 | Link | Rating: 5.0
    58. Jake L.
    I try not to hand out the five star reviews without it really being earned, but here's why this place get's the coveted fifth star:
    - It's immaculate.  Simply spotless.
    - Service is as first-rate as it gets
    - Location on Brickell Key is a nice plus.  It's perfectly situated near downtown, and not far from the beach, but on it's own little secluded island
    - They have a private beach that my wife and I went to.  One of the attendants spent over 15 minutes situating three separate umbrellas so that my wife could have the perfect shade...that's fantastic service.
    - Room service and all of the food could not have been better.
    - Just an awesome place.  I've now been there twice and wouldn't imagine staying anywhere else in Downtown Miami.

    30/10/11 | Link | Rating: 5.0
    59. Andrew S.
    Right across from my office, we come here often for drinks.  Their Martini lists and the views of the Bay are quite extraordinary.  Drinks like the 'Yellow Submarine', and an excellent Lychee Martini make for a nice evening, watching dolphins swim by.  

    There are excellent restaurants, including Azul and Cafe Sambal, in the complex as well.

    27/06/10 | Link | Rating: 5.0
    60. Sharttle H.
    A 5 Star hotel all the way. Great Location. Amazing Spa. Immaculate Hotel. 5 Star Service. Love the Beautiful Infinity Pool, Jacuzzi and man made beach area. Food in the hotel is amazing!

    06/06/13 | Link | Rating: 5.0
    61. Greg W.
    Don't trust the valet!   I have been in Miami for over 15 years.  This was supposed to be the only "5 star hotel" South of Atlanta. So when I pulled up to the Mandarin and my wife's phone needed charging, I didn't really worry about leaving it charging for a couple hours inside the center console.  Well, after a nice party and a modest 10 valet fee, the phone was gone.  They took a report and said they would review the security tapes but nothing came of it.  It is obviously a nice hotel but they spend so much time trying to perfect the inside they overlooked the obvious. Shame on me though for thinking that any hotel is different.

    02/06/13 | Link | Rating: 1.0
    62. Blair R.
    I recently won two free nights at the Mandarin Oriental in a Deluxe Bay View Room. and enjoyed my stay very much. We had a great view and the room was clean, spacious and nice.

    The service was flawless. We were greeted immediately upon arrival and offered an iced tea. I am not sure if this was a perk of being a "winner", but they sent us up a bottle of champagne and chocolate covered strawberries. Very romantic. Too bad I was with my friend....

    Location is not ideal for vacation goers. It cost us about $30 to get to South Beach. We are in our mid-twenties so would have preferred this area (both for day and night time) but we still were able to get in some much needed pool/beach time at the hotel. If you are in Miami for business and want to get in some leisure time as well, this hotel is for you.

    In terms of food, I'd skip the breakfast as service was bad and the food was way overpriced but lunch by the pool was okay and more reasonable. We were also provided a free dinner at Azul which was a great experience.

    My friend and I got a kick out of the video they play after turn-down service.

    23/02/12 | Link | Rating: 4.0
    63. Robb S.
    Stayed here for a few days during our honeymoon, and it was nothing short of great!  The front desk upgraded our room since it was our honeymoon, including turn-down service, chocolates in the room, and a handwritten note from the manager.  

    Our room was impeccable!  Loved how the bathroom was open to the bedroom.  Great patio outside our room.  And really loved being able to push a button on our way out to have our room cleaned while we were gone, to return to a freshly cleaned room.  They even picked up our clothes of the chairs, folded them, and place them back.

    The pool was probably our favorite part.  Led by the pool manager, Mehial, the wait staff there was amazing!  Anything and everything you wanted, they either had, or would get for you.  Give them a little tip up front, and you will be treated like royalty!  I would highly recommend the pool food as well - - my personal favorite was the salmon roll and Caesar salad.  Best raspberry mojito too!  

    Highly recommend Cafe Sambal for breakfast.  Don't do the breakfast buffet, rather order off the menu.  The omelette's and the french toast were so good!

    Then for dinner, there are many local restaurants just over in Brickel Square or nearby that you have to try.  We loved Novecento for food (get the flank steak), and Brickell Square's Blue Martini for drinks and dancing.  We also ventured over to Harbor Bay for a meal at The Knife, but I wouldn't recommend that.  It was more like Golden Corral.  

    Anyway, loved the Mandarin!  Next time I'm in Miami, I'm staying here!

    21/06/12 | Link | Rating: 5.0
    64. Kimberley C.
    Always been a big fan of the Mandarin Oriental.   This particular property is an asset to downtown Miami.  Downtown Miami has very little in the way of TRUE luxury.    After a few years going by, you could actually say that this is an "older" property now.

    The things I love about this hotel:

    1) Lobby
    2) Service
    3) Pool Bar & the View from the Pool
    4) Azul, excellent restaurant.
    5) Driveway and Valet service

    The things I can't stand about this hotel:

    1) Move one item in your mini-bar and you will be charged.  Double-check your bill upon check out.
    2) Do not leave anything of value in your car with valet
    3) Don't assume anything.

    I would stay @ The Viceroy, get better room rates and bigger rooms with very similar quality of room and then I would go to the pool bar @ the Mandarin to soak up the sun, enjoy the scenery, the beach, the water and great service.

    Expect to enjoy your pool experience @ the Mandarin.....they will really take care of you.

    04/06/12 | Link | Rating: 4.0
    65. Cc R.
    Great hotel in a great location. Brickell is definitely the best part of Miami.

    15/04/13 | Link | Rating: 4.0
    66. Todd T.
    I attended a conference here last weekend.  The hotel is very nice.  There is no cheap place to eat in the hotel which can hit the wallet hard if the weather is not nice.  We walked across the bridge to the Four Ambassador complex and ate at the Blue Parrot Bar and Grill for lunch one day which was a nice change.

    17/07/13 | Link | Rating: 4.0
    67. Deanna J.
    Great hotel.  Very luxurious and fantastic service from the entire staff.  It was quite calm, quiet, and peaceful.  The few of the bay from my hotel balcony was superb.  I did not get a chance to try to spa services, but everything about this hotel is luxury and I loved it.  Room service was friendly and tasted good, even though I was told what time my delivery would arrive and it actually came about 10 minutes later.  As one reviewer said, you will have to take a cab to get anywhere else.  However, if you are planning a weekend get away and want quiet and calm and great views of the water, this is the place.

    15/05/13 | Link | Rating: 4.0
    68. Traveler S.
    The Mandarin Oriental seems to have created new hotel category for the American audience:  the four stars plus.  This is a company that is five star in Europe,  but not here in the USA.  There are so many small things that are just not five star service. We had a bad experience at the check-in: a snotty, French import waited on us, with a pretentious, super fabulous attitude that was very off putting.  I called to complain about him, to the manager on duty and the phone rang and rang and rang..... And the operator never came back on the line. A five star property should never let a guest hear the hear ring more than 3 times. We walked into our mediocre room in which the AC did not work and a  had very a mundane aesthetic with a low quality construction build-out.  This included, cheap access panels in public spaces, an ill hung mirror that isn't centered on the wall and should be, a make-up mirror that was bought at the drugstore for $10, a shower with no pressure  and no hot water. That is not of the level of finish I would expect from a five star organization.  The bed isn't a dream, the bathrooms are not plush, the sheets OK, but not great. The gym is OK, but the towels are worn out and small and the gym bathroom is 1 floors below. To add to this very bad planning, the pool deck has no design element or interest.  In fact, I would say that about the whole place, it has no design element or interest.  DO NOT value engineer everything of out of the project and think the guest won't notice, because we do. Additionally, the Mangers treat you like third class citizens if you book through a third party.   DO NOT use third party bookings if you are going to treat the customs with contempt. In addition to the attitude, they put us in the 01 tier, which has no view and the smallest balcony.  I will give the valet, doorman and housekeeping very high ratings for being nice.  Maybe they should manage the hotel. The last item: we ate at La Mar, the food had no flavor except for sodium.

    01/09/14 | Link | Rating: 3.0
    69. Valerie O.
    Beautiful hotel, luxury, serene, and impeccable service.  Everyone is so nice, pleasant,  and helpful.  Pool and private beach area was a very nice mix and choice for guests.  Rooms are very clean and the sound system was an added bonus to room. Additional Turndown service after you leave the room to normal daily turndown is extra special.

    22/08/13 | Link | Rating: 5.0
    70. Tracy R.
    This is one beautiful hotel.   Its located on this tiny island.  The hotel is surrounded by condos.  It's a quiet island filled with young families.
    My room was very spacious, my bathroom was larger than most NYC apartments (it probably would be cheaper to live in than most NYC apartments too).
    The lobby was well decorated but my only issue was the background music.  It was way too mellow.  The music was like spa music which was too relaxing for having drinks and somewhat annoying.  
    The pool is small but beautiful and there is a little sanded area a few steps away on the grounds with beach chairs.  It makes up for not being on the beach but the view is still wonderful on the island.  I will definitely stay here again!

    11/09/12 | Link | Rating: 4.0
    71. Siniaya K.
    Was NOT Impressed at all.

    This is a resort hotel that prides itself on "anticipating your every need" Well they missed there mark quiet a few times.

    1. Upon Check in, No one bothered to instruct me how to get to the pool or the hotel restaurant... Had to ask this later.
    if your a luxury hotel why should I need to ask about the simple layout?

    2. The pillows on my bed were stuffed with goose feathers, found this out the next morning when I woke up with a headache because I'm allergic to them..(THANKS) perhaps they should ask or inform individuals of this upon check in...

    3. The hotel tries to make it so you don't have to leave the hotel for anything unfortunately there restaurant menu consists about 80-90% of seafood or dishes with seafood in them. Not good for someone who is allergic to seafood. When I asked the concierge where to get good food I was instructed to try the hotel restuarant...Thanks for nothing or the lack of assistance.

    4. They attempted to charge me an extra $92.56 for a bottle of wine I did not drink because no one bothered to double check and inventory my suite before they gave it to me (even though I checked in at 10pm at night) they would have found that particular bottle missing before hand.

    5. Specifically left a note for housekeeping NOT to remove the Hypo allergenic pillows I finally found in the closet after removing the pillow cases and unzipping the pillow coverings to find a tag...WHY AM I DOING THIS IN A LUXURY HOTEL AGAIN ??

    The good parts: Excellent Views from my suite, Excellent room Ambiance, LOVED the Valet parking they were always on time and punctual. the one dish I did eat from AZUL (hotel restaurant) was excellent. Beach was excellent and the service on such was excellent has well...little pricey $12 for a strawberry daiquiri but it was good.
    Not to sure if I wanna go back or if I would ever recommend this hotel because there where just too many little issues that caused my 3 night stay to be a pain in my ___. NOT What Luxury should be!!

    I've stayed at more expensive and better Luxury resorts that lived up to there reputations this does not in my opinion.

    19/06/11 | Link | Rating: 2.0
    72. Ki G.
    If you want to be treated like a princess, have your fabulous friends bring you here for your birthday. That's what I did.

    When you walk into the lobby, the smell of gorgeous incense envelopes you and all the weariness of travel begins to slip away. An offer of iced tea while the business of check-in happens further soothes the nerves. And bellhops and concierges galore to take care of your every need - just like what a princess would want.

    And the room itself was fantastic - bay view with a full bath, closet space and unlimited access to everyone in the hotel at all hours (a function we did test). They sent us little notes to let us know when a reservation was confirmed or an ammenity adjusted for our pleasure. They took care of us.

    The icing on the cake was in fact a cake...a birthday cake that they sent up to the room because they found out that it was my birthday (well, my birthday was over a week ago, but we didn't have to tell them that). It was a simple gesture that sealed my appreciation for this hotel.

    This place is definitely a contender for when I come back to Miami - it's not just a place to rest your head, it's an experience.

    13/07/09 | Link | Rating: 5.0
    73. Punam D.
    Came here on my honeymoon for a few days. It is just beautiful, situated on an island in the financial district of Miami. You can run all the way around it and the private condos nearby. It has a pool and 'beach' area, although there is quite a drop to Biscayne bay and I wouldn't recommend swimming there! A large gekko just crawled lazily past us as we were sitting on a deckchair. It was amazing! The room was spacious and had its own little balcony with a view over the bay. Ate dinner at Cafe Sambal one evening; I can recommend the ceviche made with locally caught fish and the edamame. Remember your mosquito repellent; ten minutes is all it took for them to feast on me. Having said that, the restaurants and pool areas carry the stuff and give it to you to use. I loved this hotel and my appetite is whetted to try more of them.

    13/09/12 | Link | Rating: 4.0
    74. Nurys I.
    I would not come back. Overall experience was subpar. Angela was my masseuse and was very nice and skilled but not worth returning for. My friend's personal items were removed from her locker before she checked out and thrown in a plastic bag. The relaxation room was cramped and not well equipped (there were not enough chairs for everyone). The lockers were too tight. We all kept bumping into each other. Poolside service was EXTREMELY SLOW and subpar. Food quality was good but everything took forever. Our server Jackie, was MIA for most of our time there.  Literally waited 20mins for 2 mojitos.

    24/08/13 | Link | Rating: 2.0
    75. Zizi Q.
    Overall, the Mandarin Oriental is a great hotel.
    We started out in a room with a nice view, facing the bay. The view was so nice that we requested another room with a larger balcony (this one didn't have a balcony with chairs, and we noticed the people next to us had them).
    We were then put into a room lower down with a larger balcony and an even better view. Thank you, MO!
    There is a bay-side sandy area, not really meant for swimming, and also a pool and jacuzzi. We didn't try the jacuzzi, but the pool was very warm and nice.
    One thing we didn't find too amusing was that the person in the room next to us was smoking a cigar in the night. We had to call the concierge at 11:30 pm asking whether smoking was allowed in the hotel, and they responded with no, but on the balconies it's allowed. Oh well.
    We are now missing Mandarin very much, and we were EXTREMELY pleased with the service. The valet parking came within a minute of calling, the beach service was super sweet, and the people at the front desk were so helpful and smiling.

    Enjoy this wonderful hotel, we miss it right now, and hope to return soon!

    26/12/13 | Link | Rating: 5.0
    76. Plamen B.
    What a beautiful evening we had working with Kathy Dorfman with the Mandarin Oriental in Miami. She was extremely professional and delivered exactly what her clients were promised. As photographers, we adore taking pictures of food that looks absolutely delicious! We highly recommend Kathy Dorfman at the Mandarin Oriental to cater your event. Looking forward to working with her again in the near future.

    10/03/14 | Link | Rating: 5.0
    77. Amanda B.
    The second you walk in to the Spa a person greets you with a smile, cool towel, tea and slippers! Everyone seemed to bend over backwards to make sure your visit was comfortable.

    I selected the Thai massage and found the masseuse to be an expert, as well as a great conversationalist. She was conscious of injuries and worked specifically in areas that bother me most as a runner.

    My only complaint is that in the lounge area while waiting for my appointment there were a lot of staff coming and going. So while you should be able to close your eyes and relax in the great environment they created, your peace is frequently interrupted by doors opening and closing because I think this was their only pathway from treatments rooms to the lockers.

    After enjoying the massage, the Oriental is one of the only hotels in downtown Miami that has an outdoor "beach area". While you cannot get in the water, they have created a great sand area with chairs to enjoy the amazing views from Brickell Key.

    25/08/12 | Link | Rating: 4.0
    78. Chris C.
    Come here to feel like a million bucks.

    What I love is that this hotel genuinely makes an effort to make you feel special.

    They offer validated parking, are customer friendly and hire genuinely nice staff.

    I've been here a few times to have a drink, eat or go to the spa and it's always an amazing experience.

    31/07/12 | Link | Rating: 5.0
    79. Jacky L.
    It's a great brand but this location didn't live up to it! Bad front desk customer service and furniture malfunctions isn't what Mandarin Oriental stands for.

    16/03/14 | Link | Rating: 1.0
    80. E P.
    Beautiful hotel with stunning views of the bay. Stayed on my wedding night with my husband and couldn't have chosen better. The restaurants were also very good.

    02/04/14 | Link | Rating: 4.0
    81. Raychelle T.
    Would highly recommend the MO for any business meeting, date night or night out with friends. The view is amazing, the staff are incredibly personable and the live jazz band is a nice touch. The waitress was very friendly and offered to take pictures for our group and picked a dessert for me which I loved!

    20/03/14 | Link | Rating: 5.0
    82. Joseph P.
    MO, Miami, is a wonderful property. My wife and I arrived on an early flight and thought we'd drop bags at the hotel and explore as we didn't think our room would be ready. To our delight, we were checked in and shown to our room high above the bay, overlooking Miami.

    Our room was exceptionally clean and very comfortable, When plugging in my music, the media center provided great sound for just the right ambiance.

    Housekeeping is top notch. As we left daily for breakfast, we would turn on the light requesting our room to be made up. Upon our return, all was in perfect order. A very quick turn around indeed. Terrace was large and comfortable, we would sit on our terrace in the evening, enjoy a cocktail and watch all the light turn on in Miami across the bay.

    Café Sambal was a bit disappointing as there was loud construction taking place during the day and breakfast (limited menu) was a little less than relaxing.

    The pool area is a perfect spot to kick back and relax with a cool cocktail and light snacks.

    Valet service was also very efficient as it took no time to bring up our car.

    Overall a very good experience and a very enjoyable holiday.

    03/08/13 | Link | Rating: 4.0
    83. Jessica C.
    Love this hotel!! The service was impeccable! The pool was so relaxing and the gym was also very nice. My favorite part about the hotel is its location on a small private bay and the running path that surrounds the properties. However, when you're on a remote bay, be prepared to drive/walk for at least 10-15 minutes to get anywhere worth going outside of the hotel.

    One cool little story about our stay.. I called down to the front desk to ask if there was a fridge that I just wasn't seeing in the room and the hotel staff told me no but they would send someone up with a mini fridge immediately. That's never happened to me anywhere else. I also had trouble turning on the tv and within 3 minutes, someone was at my door and showed me how to set it up. If that isn't exemplary customer service, I don't know what is. If you can get a deal on the rates or have a reason to splurge a little, stay here!!!!

    15/09/13 | Link | Rating: 5.0
    84. Michelle C.
    What an amazing experience at the spa. The best spa by far that I've been to. Staff are super friendly..massage was amazing. Pool was nice and warm. Loved every second of it!

    05/04/14 | Link | Rating: 5.0
    85. evan k.
    If you want to order food or drinks on the beach be prepared to wait forever. 1 attendant for all 200+people. Cabanas not worth the $$ no attendant.  Nothing great, Ritz carlton is down the street with a real beach.

    09/05/14 | Link | Rating: 2.0
    86. Laura P.
    Hands down the best! The service was impeccable. A great experience overall. The staff go out of their way and bend over backwards to make sure you feel comfortable. The pool is lovely,  you can walk to many restaurants,  and breakfast on the patio was a great way to start the day!

    28/06/14 | Link | Rating: 5.0
    87. Travel Bug X.

    Just checked out. They addressed the situation and moved us to another room. They were very apologetic about it and upgraded us to a nicer room for our 3rd night. We appreciate that they did this for us and didn't just ignore the situation.

    4 stars because this hotels gotten more noisy. I always associate mandarin oriental as quiet and luxurious. It was louder than usual with Mo Bar but I guess it is what it is. I will come back but I will definitely request a room on the highest floor possible.

    Thank you for addressing the issue. 4-5 stars for customer service.

    26/05/14 | Link | Rating: 4.0
    88. Nisley G.
    Very romantic view outside...I had a lot of fun on my anniversary night..

    04/07/14 | Link | Rating: 5.0
    89. Ivan P.
    Our vacation at the Mandarin Oriental ,Miami could not been any more pleasant and amazing if it wasn't for the Pool and Bar Manager Nadia Milkova.
    Not only is she nice to chat with but she is also a true professional. She  was always making sure we had comfy dry towels, umbrellas and that the wait crew was attending to our needs.
    What made a great impression on all of us, was that the place was packed and certainly there were many more highly demanding customers. Yet, she always found the time to make sure we were happy.
    Mandarin Oriental is a 5 star hotel. While overall we have no complaints whatsoever with the hotel, until the time we met Nadia we were getting the feeling that something was missing.
    We couldn't be happier to meet this personable, attentive, professional employee of the hotel and now we truly feel we got the bang for our buck. While it was not her responsibility to personally come and see if we are "doing good" (as she is a manager,not a crew member), she always was on top of things and made sure everything is running smoothly. The owners of the hotel hit a jackpot when they hired her!!!
    If it wasn't for her we wouldn't have known that the hotel is running the promotional Spa Month where we got great prices for the spa treatments.
    When you get to the pool area, do yourself a favor and ask for Nadia Milkova in order to compliment your luxury experience.

    14/07/14 | Link | Rating: 5.0
    90. Marquis M.
    I was not impressed. At all. I went there for a spa day and while I loved the ambiance I didn't feel the price tag justified it. I've had similar .. and even better .. bougie spa experiences with a smaller price tag.

    This is not what brings the stars down, though. What brings it down is that you essentially spend your time in a nice locker room. I've been to Equinox, the gym chain, and their locker rooms are almost identical to this fancy hotel spa. It's nice, don't get me wrong, but for a relaxation weekend at a spa that is apparently all the rage in Miami I would expect more.

    The worst part was the massage. It was uneventful, unskilled, and rushed. We were only allotted 50 minutes, which isn't unusual, but this 50 minutes turned more into 35 minutes. Normally, you reserve a 60 minute massage but only get 50 minutes because of the time it takes to transition. I get it and I'm for it. But here we were given 50 minutes, only, including the transition. And then the person giving the massage interviews you, asking detailed questions and getting to know you a bit more than usual spas. That's a nice touch, if you're into that, but I'd much rather fill out a form ahead of time that they can read while I'm getting undressed. Then, at least if they have any further questions they can ask while they quickly set up.

    Then, once the interview was finally done she started asking me my preference for oils. WTF, I don't care. Something that smells good?? I wouldn't mind if she asked if we had already gotten the ball rolling, but it was just way too much attention to such a minute detail. Finally, she brought me samples of the different oils and asked me to pick one. I picked one, not really caring, and she made a sales pitch for the hotel signature scent and filled out a special paper with the name on it and recommended items to purchase!! I could not believe that. I hadn't asked, it was still a part of the 50 minutes, and I felt it was completely distasteful.

    THEN once I finally was on the table it was the lousiest and quickest massage I have ever had. I'm not exaggerating. I had specifically requested she pay attention to my neck. I told her (in our intimate interview setting the 5 minutes before I could get undressed) that I slept on my neck weird and also I have a desk job. So if she could spend some time on that it'd be helpful. I kid you not: she spent a total of 2 minutes on my neck, if that. It was literally about 3 slow strokes up and down my neck, 3 more along my shoulders, and she was off to the rest of my body.

    She barely touched my back. The massage on my back was equivalent to the "warm up rub down" other places do. When she was done I thought "nice, now let's get into the muscle!" but then that was it and she was asking me to roll over!

    The only reason I'm giving it 3 stars instead of fewer is because it was a nice and clean atmosphere.

    And yes, I'm reviewing this place very harshly. This is because the price is very high. If I'm paying a lot for the total experience I'd expect, at the very least, a good massage. I can get a better massage at Massage Envy for a fraction of the cost. Even there they have the spa ambiance, though no locker room (which really, who cares?). Now, if I were treated this way for a $40 massage or $50 massage then I'd be satisfied.

    12/08/13 | Link | Rating: 3.0
    91. Kelly T.
    The best place to hang-out with friends on the weekend for a lovely dinner and drinks.

    16/04/14 | Link | Rating: 5.0
    92. Sarah S.
    This hotel is literally as good as it gets. Location is perfection- just far enough away from South Beach as to be quiet and relaxing but close enough to be a quick cab ride. The staff are simply perfect and so incredibly professional. From the moment we walked through the door, we were greeted by Mr & Mrs (last name) and everyone there after remembered us and did the same. Our room was break taking, large, perfectly decorated and had a large oversized balcony overlooking the harbor. We took advantage of all the amenities including the perfectly stocked mini bar, to the decadent room service (always warm, tasted fresh and was speedy!), to the beautiful pool and faux beach side lounge area, to the luxurious spa (I think I died and went to heaven!) and both restaurants within the MO. The restaurants were lovely, the food delicious and exciting and the staff really created a perfect meal. I really just loved our stay SO much!

    My one and only complaint- pool side service. The pool, compared to the size of the hotel, is on the smaller scale and has a limited amount of pool side lounge chairs. We noticed everyday a lack of seating for guests and too many people holding chairs for company that simply never showed. The staff at the pool side didn't seem to provide the same service as what we came to expect in all other elements of the hotel. We frequently waited to an excess of twenty five minutes for water when we had requested it multiple times. Drink orders on more than one occasion were forgotten. Ran out of towels. Ran out of drinking water (not kidding!). Food requests were mixed up or not honored. And, on two separate occasions, our bill wasn't correct. Many guests vocalized their disappointment with the pool staff. However, it was a mild frustration totally worth dealing with because the location/hotel/food/entire experience is pure nirvana. I can't wait to come back!

    01/06/14 | Link | Rating: 5.0
    93. Christine N.
    This is my favorite hotel/spa in the world, hands-down, and an easy trip from New York when looking for a short getaway.  The thing that distinguishes this place for me from everywhere else is that the whole place smells like a spa and the customer service is unparalleled.  

    I've stayed at other hotels in Miami and a night or two in one them might be nice for the South Beach vibe and partying, but if you are looking to get away to relax and for a little quiet and privacy, the Mandarin Oriental Miami with its own private man-made island, amazing food at all of their restaurants, and the luxurious spa is all you really need and a great way to cap off one's trip.  The thing that makes this hotel extra special unlike the other Mandarin Orientals (like the one here in New York) is that the whole hotel smells like a spa from the lobby to the hallways to the rooms.  It is utterly relaxing.

    The service here is unparalleled from entry (I was greeted with a complimentary service) to exit (was personally walked out to my cab to the airport by the front desk).  Everyone is exceedingly polite in that Asian-style way and as others have reiterated, they make you feel so special that by the time you leave you are convinced that you are indeed special.  ;P

    The spa here is also my personal favorite spa.  The waiting lounge area has snacks and has live soothing running water going, they play a gong before the massage (to clear the air), they customize your massage for you, and you have to try the amazing thunderstorm shower that pelts water at you from all angles while making thunderstorm noises after your treatment.  I remember coming back up to my room and passing out on my bed and thinking I felt so good I could just go now and be at peace.  I actually made sure to buy their spa products before I left so I could take a bit of the experience back home with me.

    23/04/13 | Link | Rating: 5.0
    94. Elkanah R.
    I love staying at Mandarin Oriental hotels. I've stayed in a couple other MO hotels and although this one isn't the best, it still gives you a luxurious experience. I wish they had a hotel in South Beach, but since they didn't, we just stayed here one night to enjoy the spa. It was a great and relaxing way to end our Miami trip. And even though they aren't on the beach, they have a great "beach-like" area on the bay that we enjoyed.

    09/01/14 | Link | Rating: 5.0
    95. Stephen K.
    The location is great but because of the location, you pay a premium. I'm mainly here for weddings and the ballrooms, though nice are simple and I recommend shipping around before settling here for your event space.

    18/10/14 | Link | Rating: 3.0
    96. Shawna B.
    What a beautiful property with an exceptional location. This hotel is situated on a peninsula so there is not a bad view no matter which part of the hotel you stay in. The rooms are spacious and well appointed. The staff....where do I begin? They say things like, sorry to keep you waiting even if you've stood there for 30 seconds. You could be on the elevator and a staff member may ask of there is anything they could do for you to make your stay more enjoyable. I didn't even encounter one staff person that was anything but thrilled to be working there or less than eager to be of service. I didn't hear no, or we can't do that. The service and hotel are unmatched. Absolute Perfection! Worth every penny.
    The hotel is very close to Merry Brickell shops and restaurants. The hotel lobby bar is gorgeous! The only tip I have it watch your food carefully at the pool, the birds are aggressive. ;)

    22/10/14 | Link | Rating: 5.0
    97. Kelly D.
    Stopped here for drinks on my birthday because luxurious.

    Nothing not to like about sitting at a five-star hotel's bar overlooking Biscayne Bay in January! The waiter was super friendly and funny, which added to the good times.

    The ambience was lovely, however, it seemed to be a very wealthy transient retiree tourist crowd (well, obviously, it is the Mandarin Oriental). I wouldn't recommend this as a local place to hang or meet people - just a swank place for special occasion drinks.


    19/02/14 | Link | Rating: 4.0
    98. katie l.
    This hotel has the worst booking and customer service of any hotel I have ever been to.

    But I will say that the service people (i.e. bellhop, bartenders, pool workers, etc) were exceptional and the friendliest I have ever experienced at a hotel.

    They told me I could extend my reservation and then they asked me to switch rooms because they had promised it to another customer. I dealt with this issue for about an hour trying to figure out what room I was supposed to switch to. Once they finally confirmed my new room, they gave me a smaller room after completely inconveniencing me. After we complained again, we finally got switched to a comparable room. Upon checkout the front desk associate clearly did not know what they were doing and took 30 minutes to check us out. The supervisor on duty did nothing to help him even though he was clearly struggling.

    Now, they charged my card $600 for no reason. They said it was a "hold" but I was never informed of this. I cannot believe how many problems I have had with a seemingly professional hotel nice hotel. Do not stay here if you want a relaxing time with no issues.

    04/08/14 | Link | Rating: 1.0
    99. narisa s.
    Beautiful and immaculate. Rooms are amazing and spacious.  Very calming style and distinct.  Don't have to leave because the restaurants are top noych. Worth the money

    29/10/14 | Link | Rating: 5.0
    100. Patricia C.
    I had the pleasure of staying at the Mandarin for the second time. This visit trumps the first.
    Fabulous service with a staff that treat you as an individual, many remembering your name.
    The amenities as numerous and weren't apparent in my first stay. I took advantage of two spa treatments and was told that guests have unfettered access to sauna, steam, and relaxation room.
    The rooms on both stays were sumptuous and well appointed. Room service was overly prompt and the coffee was delicious.
    The housekeeping supervisor treated me to a surprise bottle of champagne and an original drawing after an  impromptu chat  across the neighboring balcony.
    I can't say enough about this oasis. It may be pricey, but oh so worth it.
    Thank you for the stay, I loved every minute.

    07/12/13 | Link | Rating: 5.0
    101. Meggie F.
    If you're anything like me and you're going to Miami, it takes something special to stay anywhere but South Beach. The Mandarin Oriental is that something special.

    When we checked in about 6 months ago, the valets were welcoming and fast. They escorted us to check-in, where we were greeted with fresh chilled herbal tea and a kind attendant who quickly arranged our keys and escorted us to the elevator, pointing out some of the important features in the hotel (restaurant, pool, etc).

    The room was spotless, with a plush mattress and beautiful views of Miami.

    The highlights of our adventures are always the little things. In this instance, it was while we were having lunch, discussing dinner plans for that night (which we hadn't made), the official first night of our honeymoon as we suffered a layover en route to Antigua. Our server (Roberto) at the lobby restaurant overheard our conversation and not only hurried over with complimentary celebratory champagne, but also personally called in a favor for a last-minute reservation at a fantastic table for steak dinner - at the Four Seasons, since the Mandarin Oriental restaurant was under construction!

    This level of service will make you fall in love with a brand. For a server in the restaurant to care so much about his guests that he'd go to such lengths to make them happy is extraordinary. Going forward we will intentionally book layovers at MIA airport on the way to the Caribbean - just to have a reason to stay at this world class hotel. Just go - you won't regret it!

    10/06/14 | Link | Rating: 5.0
    102. Amy P.
    Absolutely one of my favorite hotels I've stayed at. I travel in the US and internationally a good bit and the service here has been hands down the best I have received. Every employee smiled and genuinely asked about your day. This was a birthday and sister getaway and we smiled the whole time.

    28/06/14 | Link | Rating: 5.0
    103. Johan B.
    This is a fantastic hotel. From the moment we walked into the lobby and up until we checked out, five star experience.
    The rooms are clean and well-appointed. The views of the Biscayne are stunning! Our favorite part of the hotel was the beach and pool areas. But don't forget the restaurants. Food is awesome, especially considering what other hotels offer.
    The staff made us feel like VIPs. I wish we could've stayed longer!

    20/01/15 | Link | Rating: 5.0
    104. Ingrid R.
    This is my home away from home, I LOVE the Mandarin Oriental hotels, If I could stay at all the Mandarin oOrientasl around the world always, I would!

    I've been staying here dice they opened, still a pleasure to stay here. The service is superb, the staff is super nice and professional and the rooms so plush and elegant, without being stuffy.

    16/07/14 | Link | Rating: 5.0
    105. Vishnu S.
    One of the best hotels in Miami,  very clean and would recommend to everyone. It is a bit expensive though.

    27/12/14 | Link | Rating: 5.0
    106. Jake P.
    A slice of heaven in Miami, a city where poor service prevails. Stayed at the hotel awhile ago, a native of Miami, I frequent the Mandarin pretty often for the amenities of the spa. The massages there are to die for, I find myself wanting to get another hour every time I go. The staff there is always so kind and helpful, the Supervisor Jermaine is awesome. The concierge Maryanne and the locker room staff member Joseph are so kind and very friendly making the whole experience pleasurable and peaceful.

    04/02/15 | Link | Rating: 5.0
    107. Majela R.
    The Restaurant atmosphere is awesome,  the Customer service is phenomenal,  And the food is out of this world.  This is definitely a Great and pleasant dining experience :)

    12/02/15 | Link | Rating: 5.0
    108. Buford E.
    Wow, the service at the Mandarin Oriental, Miami reminds me of a hotel in Asia. Incredible. I would recommend the Mandarin Oriental, Miami. I got a great view, the lounge upstairs was so nice. But it was the service wee sent your bags up to your room

    16/02/15 | Link | Rating: 5.0
    109. Allison R.
    Boyfriend and I stopped by for a drink after a truly wonderful dinner at Azul (see that review!). There was a live band playing but it still still pretty early so the place wasn't very crowded, and we found seats at the bar.

    Bartender was extremely friendly and made a recommendation on chardonnay which I ended up loving. It seemed to start getting more crowded by the time we left; we only stayed for one drink as we were meeting people. I would definitely recommend for a great but low-key experience.

    16/03/14 | Link | Rating: 4.0
    110. Deshawn S.
    We were celebrating our anniversary and told them that. They upgraded us to a larger lake view room and it was very roomy and nice. We had a King bed, desk, large TV with dresser space, large closet and a nice sized bath. We enjoyed watching people walking about and could see the beach from our hotel room. We would definitely stay here again.

    16/02/15 | Link | Rating: 5.0
    111. Ryan B.
    Service service service. I stay at a LOT of high end hotels so it takes a good deal of it to
    Impress me (ask anyone) and this one did just that. We checked in late (we flew in from the west coast) and were greeted at the cab with a warm reception. The bags were whisked away to our room, our front desk attendant went to work on a reservation at their restaurant and provided a complimentary upgrade to a stunning room with amazing views. We ate an early lunch poolside the next morning and loved the menu and service. Tip: check out the iguanas which sometimes sun themselves on the beach wall below the pool

    12/05/14 | Link | Rating: 5.0
    112. Meredith M.
    Wow. What can I say?
    I was treated to a three night stay here for a work event. Every person I encountered was so lovely and helpful. The hotel has an aura of peace and tranquility, smells lightly of incense and green tea and sounds like you are in a spa.
    While the pool is small and there is no real beach, this is a place to come and relax. I wish I had a chance to try a spa treatment. Whenever the funds allow, I hope I can stay at a Mandarin hotel soon again in the future!

    01/07/14 | Link | Rating: 5.0
    113. Eve C.
    After a check-in experience that left a sour taste in my mouth, the Mandarin Oriental definitely lived up to most of the hype.  Don't get me wrong, the prices are steep.  Majorly steep.  But if you're really looking for the crème de la crème, look no further.

    First of all, you're on Brickell Key, so if you want to be isolated from the hustle-and-bustle of Miami (specifically, Brickell), you'll find the quiet you crave at the Mandarin.  Unless you cross the bridge, there's about 3 spots you can wander to, but the pool and private beach areas are only steps away.

    Second of all, the service is pretty great.  When my room wasn't ready at check-in, I requested a comp (specifically a cocktail), I was provided with a voucher for 2 free drinks at MO Bar.  They have an adorable mini box of chocolate truffles waiting in your room, and offer turn down and regular maid service during the day/early evening.

    Third, the rooms are spacious.  Plus, each has a balcony.  The beds are comfy, but black-out curtains would be a nice touch.  

    Finally, the food is great.  Whether you're checking out La Mar, Azul, the bar bites at MO Bar, enjoying room service from the comfort of your bed, or dining pool or beach-side, everything is pretty tasty.  You can't go wrong with a club sandwich (standard resort-fare) and the sushi is pretty tasty.  And La Mar is worth a separate non-hotel-stay visit.

    Overall, whether you're looking for a luxurious stay-cation, or want to escape on a trip to Miami, if you feel like splurging, check out the Mandarin Oriental.

    20/04/14 | Link | Rating: 4.0
    114. Joy S.
    - The service doesn't get much better than this.  More importantly, it's consistent.  I don't believe there was ever a time I walked past an employee anywhere in the hotel who didn't ask me how I was doing, how my stay was going or just chitchatted with me.  Also, I love the bow thing they do when they present you with something (a menu, a check, whatever).  
    - The room size was good.  I won't say spacious because I've stayed in much bigger.  But for the price, it was plenty of space.
    - The views are amazing.  Is there even a bad view from this hotel?  Having coffee every morning from my balcony is something I still miss.
    - Love a room that offers both a bath and a shower.  And having a bath while being able to have that view out of your balcony?  Again, doesn't get much better.  Truth be told, I didn't actually take a bath but just the thought of that was good enough for me.
    - The Illy espresso machine in the room.  So good that I'm about to pull the trigger on buying my own.
    - Room was always clean and quiet.  Oh, one thing that was a little strange for me but I actually liked (others might not) was that housekeeping organized/put away all of my personal belongings and I mean ALL of them.  From my shoes to my toiletries to pretty much anything else left outside of my suitcase, it was all organized for me when I returned to my room.
    - The food.  This will be both a pro and a con.  On the plus side, the best meal I had in Miami was the room service I ordered for lunch which consisted of the leak soup, empanadas and the key lime tequila for dessert.  Every one of those was absolutely fantastic and equally delicious!
    - The pool (the pool itself, the service was "eh" but I'll get to that in the cons section).  I spent a couple of afternoons relaxing after work and it was awesome.
    - The whole hotel is absolutely beautiful.  I mean, c'mon that lobby is ahmazing!

    - The food.  It's pricey.  I mean, really pricey.  Except for the room service meal I had, my other meals here were just mediocre.  For lunch at the pool, a turkey club and one lychee colada, with tip included came to $43.73.  The lychee colada was good but the turkey club was something I could've done a better job making myself.  Oh and if you eat at the pool, eat fast because the birds that hang around are scrappy punks and will totally jump on your plate. No lie.
    - If you go to the pool on the weekend, plan on getting there early (noonish) or else it'll be difficult to get a chair.  
    - The service at the pool is sloooooowwww.  They simply need more servers.  They tell you a server will be right around with a menu but when I went on Saturday, it took probably 10 minutes just for me to be able to flag a server to ask for a menu and then another 10 minutes for him to bring me the menu.  When I went to the pool the day before, I was promptly given a menu when I was led to my chair.  Maybe they don't have enough menus?  That should be an easy fix: print more menus.  It also took forever for me to get my drink (which arrived less frozen than it should've been) and then my food arrived probably 15 minutes after that.  

    Overall, I really loved my stay here.  Not that I was paying for it since it was business, but I was able to get a 3rd night free deal that they're currently running (I think it's until September 2014), which makes it an especially great deal.  The most disappointing part of it all was the price of food & drinks.  It's one thing to pay that much if it was exceptional but it just wasn't.  Maybe since I live in a foodie town (Charleston) that you can really get your money's worth, my expectations might be a little high but I don't care.  If I'm going to pay $16 for a drink, it better be damn tasty...and strong.

    06/06/14 | Link | Rating: 4.0
    115. Robert W.
    This is the only place to stay if you need some R&R. We were highly pampered the moment we arrived. The views, service and location were perfect and the hotel has everything you could want for some quality chill time.

    The beach and pool areas are wonderful and the beach service was excellent.

    The upgrade to a water view room was a great surprise. The views are amazing and the room was beautiful and well appointed.

    We will definitely be back!

    10/11/14 | Link | Rating: 5.0
    116. Grant K.
    Hotel is getting a little dated but the views, service and overall quality can't be beat. On the quiet side of Miami but nothing that a quick Uber ride can't overcome. The hotel is located near a walking/running path that goes around the island; great for early morning runs and seeing the sunrise.

    20/02/15 | Link | Rating: 5.0
    117. Shera B.
    Most amazing view , service, & staff . 5 star hotel & experience !
    Quiet , on a "key"

    16/03/14 | Link | Rating: 5.0
    118. Nichole M.
    Rendezvoused with the bestie on a Thrusday night at the beautiful Mo Bar + Lounge. Just wow! I had never stepped foot in this hotel before. Being that I'm a Miami native I really don't find the need to venture into many of the hotels here, but I'm glad I did.

    Yes, it's expensive but if you can indulge for just one night, do it. After a couple glasses of champagne, enjoing the beautiful old school jazz tunes from the live band, and taking in the spectacular view over the city, we wanted to order some food.

    The bartender allowed us to order from La Mar restaurant which is on property. I had the Fideos Machos: squid ink pasta, scallops, calamari, grouper, choclo, lime rocoto aioli - to die for! I want to come back to try their restaurant Azul which looks amazing as well.

    Coudn't have asked for a better night!

    23/10/14 | Link | Rating: 5.0
    119. Benjamin B.
    We come here every year in February for our annual meeting. They provide an excellent experience for all our guests in a great location. The entire staff is friendly, rooms are spotless and they go out of there way to fix any issues of something comes up. The hotel is in a quiet location but walkable to quite a few restaurants or a quick can ride to south beach. The room service food is great and pool has a great view of the bay.

    19/02/15 | Link | Rating: 5.0
    120. Christopher L.
    Situated on the "private" Island of Brickell Key, the hotel features an colourful international selection of guests. Downtown Miami with the Central Business District is close and features a number of good and solid restaurants in walking distance. Our suite was spacious but cozy, with a large sitting area which works wonders on rainy days. The hotel has a pool area and an additional small "beach", both in the south westerly corner of Brickell Key, perfect for catching some sun rays. The food served there was in our time prepared in a food truck near Brickell Park - that might have been because the main restaurant was under renovation, but was perfect for a guilty pleasure of heavenly burgers and fries in the sun. The one thing that makes the MO standing out is the staff: every single staff member is really aiming to make you feel welcome. The attention to the guest is remarkable and I would stay there again in an instant.

    19/05/15 | Link | Rating: 4.0
    121. Dan H.
    Not a review writer.  Place is nice. Pricey but not extreme. I'd give it 4.5 stars. Didn't have that option. Service 6 stars. They pride themselves on service and they get all the praise.  Everyone is happy to help even if it's not their job.  Attentive service at pool or bar. Drinks and food are great. Stayed a week by day two they knew my name and didn't have be annoying asking for room number etc for drinks.

    If you want to relax and really relax this is the place. Go 10 mins away for the crazy city life if you want or stay at this Caribbean like resort and be pampered. Rooms are 5 star with two cleanings per day. Def Wil be back one day

    06/05/15 | Link | Rating: 5.0
    122. Suzanne P.
    If you've ever had the opportunity to stay at any of the Mandarin properties, you know you're in for a 5-star experience, and this was no exception.

    We had a one night stay-cation here over 4th of July weekend.  Everything was perfection, in true Mandarin style.  The service here is exceptional, without being stuffy.  You never feel as if you must be utterly posh, but the ambiance and service are top-notch.  All of the desired qualities of a high-end hotel with none of the stuffiness?  Count me in!

    Although this property is not ON the beach, they do a great job of recreating it.  The infinity pool area is roomy and we had no issues finding lounge chairs.  The beach area is on a whole other level.  The sand is impeccably clean.  They have cabanas if you're looking for some more privacy and shade.  Plenty of hammocks are available as well as umbrellas and tons of chaise lounges.  Did I mention the background music is also perfect?  Beach?  What beach?  You take South Beach, I'll stay here with the best pitcher of Mojitos I've ever had and none of the craziness.

    The food - even on the beach - is amazing.  Great sushi and did I mention their mojitos are fantastic?

    It's hard to decide between staying in their marshmallow of a bed all day or heading down to the beach area.  Either way, don't miss out on room service breakfast with a view!

    23/06/14 | Link | Rating: 5.0
    123. David N.
    My second visit on business, an excellent hotel.
    Service is always prompt, well trained and courteous. Spa is secluded and peaceful. Best of all, the views from the lobby, pool, bar and rooms are fantastic. Suites are sweet. Not many better spots to watch the sunset over shimmering water and Miami views.

    21/02/15 | Link | Rating: 5.0
    124. Melissa H.
    I'm not good at writing review. I went to the Mandarin Oriental twice in my business trip and was very impressed with this place. The price is reasonable. Service was really great. Rooms are clean, bright, modern and very comfortable. I can call when I was in the bathroom... The hotel's view is also quite beautiful. One thing that makes me want to come back here was the tranquility and feeling respected and never be bothered.!!

    21/05/15 | Link | Rating: 5.0
    125. Will G.
    Let me start off by saying that I am a big fan of the Mandarin Oriental and this review is long overdue. I've stayed at this one in Miami multiple times. When I need  to be a recluse for a few days this is my spot. My most recent stay was back in December for my anniversary.

    The hotel is located in a quiet and private area just off of Brickell in the financial district.

    As soon as you pull into the valet drive you're greeted by a friendly valet that escorts you to the front desk and introduces you to the person that will be checking you in. They offer you a glass of tea to enjoy as you wait. Check in is quick and easy. They point out where everything is located throughout the hotel and they also provide you with a map of Brickell Key. They will then escort you to the elevator.

    One thing that I absolutely love about the Mandarin Oriental is that in order to access the elevator you have to use your room key. You are only given access to your floor which I think is awesome. This has been the case at each Mandarin Oriental hotel that I've stayed at. So I definitely feel safer.

    Each room and suite that I've stayed in here has been phenomenal. The views are second to none. The rooms are big, spacious and modern. The shower is large and comfortable. There is also a bathtub as well. So you can unwind with a bath and take in the bad ass views of a beautiful city. The hotel is actually one of the few in the financial district that has a balcony.  

    My favorite thing is the fact that there is an espresso machine in your room and Illy coffee. Hell the only reason I roll out of bed in the morning is for an espresso. I'm a big espresso guy and I drink Illy at home religiously.

    The bed is plush and comfortable.

    There is housekeeping service twice a day. When I've come back at night the housekeeper organized all of my things which I thought was a very nice touch. My shoes were neatly lined up in a straight line against the wall. My bathrobe was hung up just outside of the shower. There was a scotch that I had not finished and the housekeeper put a coaster over the top of the glass to keep dust out. It's crazy, It is like they think one step ahead of you!!!

    The pool area is nice, however, I think that it is a little small. There is also a fake beach that overlooks the bay. It is complete with palm trees and sand. I've found the service to be consistently better in the pool area.

    There are two great restaurants at the hotel. The first one is La Mar by Gaston Acurio which is a Peruvian restaurant. The second one is Azul which is an Asian fusion concept. There is a limited selection of menu items from both restaurants that are available for room service.

    In my opinion the service at the hotel is top notch all around. I've always been treated well here. Some of the employees remembered me from my last visit. Talk about impressive.

    I could ramble on for days but I'll spare you. In conclusion this is an exceptional hotel. It's located in a quiet and relaxing area. There are world class restaurants on site. The service is unparalleled. These are a few of the many reasons why the Mandarin Oriental is my favorite hotel to stay at in Miami and why I cry every time I have to leave. I look forward to my next stay here.

    04/02/15 | Link | Rating: 5.0
    126. Tracie J.
    Okay....I have to say this. Two years in a row now, coming to this particular hotel, I have had things stolen.

    Yes, after my second stay, I spoke with a manager and finally reported one of the incidents.

    First let me say when it happened in 2014 I didn't speak up. But not only did it happen again, it was worse. TWO years in a row...and this is weird, trust me ... underwear has been stolen from my luggage. Yes. It's true. I know what I bring with me and I was mortified. But it did happen. Will they believe me? Probably not. So I did not tell them about the underwear because it weirded me out.

    I'm not impressed with this hotel. We stayed at the Mandarin in Boston and nothing like this occurred. However, on my trip in 2015 the staff also stole chocolate that had been given to me by the Ritz. The odd thing about it was that when the staff at the Ritz gave me chocolate to bring home to my son (they had remembered me from the year before), I took a picture of it and sent it to me son. He was so impressed.

    When we came back to our room after being out to dinner one night, I knew right away that chocolate was missing from the bag...about HALF! I took a picture of the bag and then looked at the previous picture and there it was, plain as day. Half of the chocolate was missing. I did report this to a manager after I checked out. I did not tell him that I also noticed underwear missing. I was uncomfortable.

    No, I did not get a discount in any way and wasn't looking for one.

    28/03/15 | Link | Rating: 1.0
    127. Micki C.
    Absolutely gorgeous. Disappointed with service so far. Sitting at the pool for over 20 mins now. I asked someone working her that walked by if I could order some food and drink. She said she was hostess but would send a server over. 10 mins later no one came by. I finally had to get up and hunt someone down to ask if I could order.

    Hoping to have a better report as my stay goes on.

    12/04/15 | Link | Rating: 2.0
    128. Romina R.
    The hotel staff at the front desk/room service were amazing. The concierge was helpful. The decor inside is beautiful simply spectacular.

    However- we were disappointed by the pool/ oasis beach club. Upon going outside it took a long time to get my towel set up. I had to go find someone to do it for me. I would hope a hotel of this standard would have pool staff ready to help. I hardly got asked if I needed a drink and many times needed to get up and get my own drink. At one point they even ran out of towels.

    13/05/15 | Link | Rating: 5.0