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Established in 1996.
Red Roof Brand established since 1976
Company Info: Rating: 2.80
Address: 3401 NW Lejuene Rd, Miami, FL, 33142
Hotels in Miami, FL
- Mon: Open 24 hours
- Tue: Open 24 hours
- Wed: Open 24 hours
- Thu: Open 24 hours
- Fri: Open 24 hours
- Sat: Open 24 hours
- Sun: Open 24 hours
1. Mark B.
We stayed at Red Roof Inn in Miami due to it's close proximity to the airport, and was very reasonably priced. Was able to stay for $50 a night thru priceline.com . Although the hotel was nearly packed, it was extremely quiet in the room. Room was very clean, and bed was very comfortable. Not a bad drive (about 15 minutes) to get to South Beach, and about the same distance to get to Sun Life Stadium.
08/12/10 | Link
| Rating: 3.0
2. jea N.
Unfriendly recepcionists early morning! Aftter get off from a 7 hours flight, that is not the service that you deserve. I do not recommend this place
18/06/11 | Link
| Rating: 2.0
3. Jo M.
I I like this place. People at the desk are very friendly. Rooms are great. If you have a car it's perfect.
24/12/12 | Link
| Rating: 5.0
4. Nieves R.
I parked my car here for a whole week because I went on a cruise. The price was very good and they offer a shuttle that will take you to the port in miami for your cruise. My car was safe when I returned.
11/11/11 | Link
| Rating: 4.0
5. Audrey R.
My boyfriend and I booked a room here because we were traveling with a wedding party and this is where they wanted us to stay. Since it was only for one night and cheap due to the group rate, we agreed. (We simply needed something close to Port since we were headed for a cruise.)
We booked the room a month in advance, paid in full and wrote down our "confirmation number." That should have been the first sign.
The week leading up to our trip, I called to confirm our reservation. (This was on a Saturday.) After the phone rang a dozen times, I spoke with woman who transferred me to their corporate line. The man at corporate couldn't confirm my reservation since I had booked directly with the hotel. Alright, whatever. I called Red Roof back and finally got someone on the line who then revealed that their computer system was down. I was told I should try again on Sunday. OK. Next day, same thing occurred.
As our trip neared, I became a little nervous. Our flight into Miami was due to arrive late Thurs. evening and I had no real guarantee for a hotel. By Wed. it was getting ridiculous: their phone line rang 20 times, no joke, before someone bothered to answer. And when they did we got the same response: the system was still down. Absolutely horrible customer service! We spent at least two hours talking to the Red Roof Inn front desk staff and their corporate office. Even canceling our reservation was impossible.
However, on the day of our flight (Thursday morning) my boyfriend called and was able to finally cancel the reservation. Thank goodness! We booked a hotel in South Beach and had no problems getting to the Port from that location.
I am utterly shocked at how the Red Roof Inn runs its business without the use of a functional computer system. I can understand computer problems maybe lasting a day, at most, but five consecutive days?! Unheard of. I won't even get into the lack of customer service at this establishment.
On a side note, the rest of the wedding party who stayed in the hotel wished they had canceled their reservations and gone elsewhere.
22/11/10 | Link
| Rating: 1.0
6. Ana H.
I enjoyed my stay at the Red Roof Inn in Miami.
My friends and I arrived nearly 3 hours prior to check in time and though we weren't allowed to go to a room, the receptionist was kind enough to hold onto our 3 very large suitcases while we waited and cruised around Miami. The airport and rental cars are very close (no more than 10 minutes) which was nice. If you do not rent a car, the hotel offers a shuttle every 30 min that will take you to and from the hotel for free.
When we did check in, it was fairly quick and easy and once again we had a nice receptionist. Our room was located in the next building and we walked passed the pool into a pretty dark and ill lit hallway. Honestly, it was like something out of a horror movie. This made it extremely surprising when we walked into the room and saw how great it was. We had the requested two full beds and there was even a nice desk with a comfortable chair, hardwood floors (except where the beds were which kept the area warm), and wifi (though slow, it worked and was free!). The room was also very big, open and bright. We all loved it and definitely thought we got our moneys worth. Note, there was no microwave or fridge. I think you can upgrade your room and get those which is weird because I thought those things were pretty standard for a hotel room, but I didn't need them for a one night stay.
Though the hotel is located near the airport and you can hear a plane or two every couple of hours, we slept through the night very easily. Breakfast was as simple as continental can be: a couple of bagels and spreads, fruit, muffins, coffee and orange juice. I believe it ends around 9 or so which is a decent enough time to grab something and head back to your room to relax afterwards. The checkout process was just as easy as the check in process and we headed to our car which was kept in a nice, keyless and gated lot.
I would definitely reserve a room at the Red Roof Inn in Miami again!
P.S. I think pets are allowed and can stay for free ;)
05/04/13 | Link
| Rating: 5.0
7. Autumn H.
This place is ok for one night, but don't expect much. We stayed one night, our last night of our vacation, in order to be close to the Miami airport. The hotel is very close to the airport and the car rental center is easy to get to from here (Miami has kind of crazy traffic in my view).
The parking lot is gated and opens without a key. They have WiFi but it hardly worked for me. The room we stayed in seemed to have been renovated recently and was actually nice cosmetically. No fridge in room and no fan in bathroom, though. This place does have a roach problem- we encountered one in the bathroom. The breakfast was kind of a joke- very busy and nothing left at the time I got there but some toast and some bagels. I wouldn't count on it.
All in all this was ok, and worked for us as we wanted an easy drive to the airport before we left, but is a tad overpriced (we payed about $100 for the night) and overall just ok.
12/03/13 | Link
| Rating: 2.0
8. Brendan B.
Still here? Well, okay, I'll explain everything else on why this is a crappy hotel.
We were here on two separate occasions, due to a Carnival boat trip. The first room was on the 5th floor. (This was after dealing with their computer system being completely down.) The bathroom layout was weird, with a sink on the outside. Very basic BR. Ended up with two full beds, which didn't make sense for me and my wife. No mini-fridge to store leftovers. TV channels were practically non-existent.
Breakfast was super crappy. No waffle machine or eggs, and really crowded. Watered down OJ. Yucky and smallish danishes wrapped in plastic.
The second room was worse, on the 1st floor. I guess the cockroaches hang out on this floor because we killed two of them there. The sink was leaking like crazy. Wife was getting paranoid on that 2nd roach, so we got out of there fast.
When we addressed the problem with mgmt, they did give us a free room (in Macon, GA, which was great, btw). But, they didn't seemed shocked that we found roaches there. Sounds like they don't really care and just go through the motions for people who find them.
I've been in a few REALLY crappy motels, but this is probably the worse "brand name" hotel experience I've had.
Like I said, the other Red Roof in Macon, GA was great, so it's not all on the chain. (Yes, they had a waffle machine, with good OJ. And a mini-fridge. And a microwave.)
05/02/13 | Link
| Rating: 1.0
9. Karen S.
Very close to the airport. Good for simple overnighters - nothing longer. It is decent for it is - a no frills airport transfer hotel. Not accessible by foot and it is not possible to go anywhere from here unless it is by car, taxi or shuttle. There is a bus route on nearby 36th, but you cannot safely walk to the bus stop because there are no sidewalks around this hotel and it is surrounded by highways. One shouldn't really be crossing highways anyway. The shuttle is great. Follow the airport signs for hotel shuttles. The system is a bit funny as the shuttles cruise around the pick up area looking for people to flag them down. The rooms are decent, wifi is included. The free breakfast is simple and appreciated.
16/12/11 | Link
| Rating: 3.0
10. Dee Dee L.
I've stayed here twice in the past month. The good.... You can usually catch them for a decent price on a third party website. Pets are free, not even a deposit is required nor do they stick you in a room specifically for pets. The rooms were clean and the bed was a decent nights sleep. Breakfast consist of wrapped plain bagels, wrapped assorted muffins, a piece of fruit and juices. Nothing fancy but enough to hold you over until you get a real breakfast lol.The not so great: it's not sound proof meaning when a plane flies overhead you will hear it. Doesn't bother me but I know it does some people and keep in mind you are right by the airport! The PARKING IS HORRIFIC! They do t have enough parking forcing you to park on any patch of free grass! And unfortunately this time someone hit my beaus bumper! Blessed for him the person was actually honest and left him a note with their info on it. Also the halls are a bit dingy and dank. Luckily the rooms are decent. All in all if nothing else I can depend on a clean room and not having to pay for my pooch !
18/12/14 | Link
| Rating: 3.0
11. Tommy M.
Nice and clean rooms have hard wood floor. 10 min drive to downtown Miami. Everyone is really nice. The only thing that I can say bad is the parking lot. Don't have a nice car
The parking lot is very tight.
26/01/14 | Link
| Rating: 3.0
12. Laurent P.
Welcome to a zoo in Greenland!
Why Greenland? The room was freezing cold and the AC/heat system didn't warm up the room. I know they like AC in America but there is a limit between cold and polar cold.
But from the beginning: they didn't find our reservation though we booked online and we had a confirmation number. It took 45 minutes to solve the problem.
The room is basic, the bed was comfortable (could be a queen), the shower is powerful but that's it. It's JUST a room with no charm and even if you keep the cost low, you can still try to decorate a minimum.
Why a zoo? You should have seen the 50 guests at 6am trying to get something for breakfast! The person in charge of setting the breakfast was late and even by 6:30am, nothing really was available but muffins, bagels, coffee, bread and a few cream cheese. Talking about bread, it was sitting there in big plastic bags that people would rip off and take bead like they haven't eaten in weeks. First come, first served! What a zoo!!!
I guess the management of that hotel doesn't care about the customers after I contacted them to tell them my experience and I can see why: whether they are good or not, who cares? They will always be full because of the location and convenience with the airport.
So if you need a place to crash (to sum it up), yes it's what you should go for.
25/02/15 | Link
| Rating: 2.0
13. Annette G.
The wifi is non-existent
The walls are thin, very thin.
The sink is broken
The tub is nasty
I hate this company, I always have a bad experience.
28/10/14 | Link
| Rating: 2.0
14. Mark C.
1. AC compressor was not cycling on- So room was NOT air-conditioned. Hallway was cooler. Had to move to a downgraded room after having to aggressively CONVINCE the counter staff that the room is UNACCEPTABLE! New room did not have a refrigerator (which we needed), and did not have a King size bed.
While moving to the much lesser quality room, in another building (and no available bell hop carts) we saw "Enjoy Your Upgraded Room" stickers on doors of still un rented rooms.
Kept telling me they are fully booked -as if that was justification to not move us, yet they were still checking people into rooms? Took a Face to Face at counter to get us into another room.
2. Hairdryer did not work in downgraded room!
3. Somewhat safe parking is NOT adequate for this facility. This insufficient parking during our stay has you walking over to a dimly lit, shared restaurant parking lot.
4. Ice maker did not work- had to go to ground floor. Got the feeling the ice maker on the upper floors NEVER work in that building- really.
The secondary lock on the door was in disrepair. Working but almost falling off the hinge- needs replaced!
The final check out did provide us some compensation for the downgraded room. Putting us in one of the apparently available "Upgraded Rooms" as compensation for having to set up in another building, another room, probabaly would have kept us there our second night.
10/12/14 | Link
| Rating: 2.0
15. Maika K.
Stayed here on 2/16 ~ 1 Night, booked on Kayka for $123.73. Checked in at about 9PM after working in a booth all day at the Coconut grove art festival. Nancy at the front desk was kind and attentive during our check in. Knowing nothing about the area, we asked her for a restaurant recommendation and she hit the nail by introducing us to Catch of the day! Right around the corner with great food. She also let us know breakfast is between 6 - 9:30.
Before heading out to dinner, bf and I went to our rooms to clean up. The rooms were cleaner than I had expected. We were in the building past the pool on the second floor facing the back parking lot. We did not hear the airplanes go by although the hotel is located right by the airports. Shower water was hot the entire shower even though the hotel had no vacancy.
Breakfast consists of coffee, tea, few types of muffins (banana nut, apple cinnamon, blue berry), bagels, toast and whole oranges. The muffins were once frozen, but thawed well enough to consume. There are 3 toasters to toast your bread and bagels with butter, jellies and cream cheese for spread options. Oranges were ripe and delicious :)
I recommend this hotel for a 1 to 2 night stay in between flights/travels. Easy access to freeways and 20-30 minutes from downtown, right across the street from the airport.
19/02/15 | Link
| Rating: 4.0