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Sofitel Miami in Miami, FL

Sofitel Miami in Miami, FL


The Sofitel Miami airport hotel is only 5 minutes from Miami International Airport, 15 minutes from the nearest beach and 10 minutes from the Port of Miami. It's also an easy drive to a number of major attractions. Overlooking a peaceful blue lagoon, this 4-star Miami hotel features an exquisitely decorated lobby where tropical colors blend with Art Deco design and sculpture. The overall effect in our four-star Miami hotel is one of contemporary French ambiance, comfortable yet captivating.


Company Info:

Rating: 2.82

Address: 5800 Blue Lagoon Dr, Miami, FL, 33126

    Hotels in Miami, FL



    Comments (62):

    1. Kimberly W.
    stayed here back in March after a weeklong cruise and a short stay at another resort in miami beach (that part of the vacay was AWESOME). let me start with something positive...lovely hotel-super comfy beds and spa-like bathrooms, close to the airport w/ free shuttle service. beautiful pool area and we got a great rate online... unfortunately the customer service ruined my stay. we were made to wait in the lobby over 2 hours before being assigned to a room only to find out that the room had been ready for a while but no one thought it would be nice too venture to the lower lobby to let us know. the bartender passed out menus to every family sitting in the lobby except us (i dont want to believe it was because of my complexion). i requested a small refrigerator to store my insulin at check in and was told that they would send one to my room shortly, it never came...even after i called again later that night. i ended up using the ice bucket. the shuttle driver didnt bother to help us (2 women) with our bags. we didnt get the warm friendly service others seemed to get...as if we had a free night coupon or something. if i hadn't prepaid i would've gone to another hotel in the area. was totally disappointed, i expected 4 stars. they played right into the stereotype of the French=rude for no reason!

    08/07/10 | Link | Rating: 1.0
    2. Laura Z.
    I'm giving this place three stars simply because I was there for a conference and didn't have to pay for room or meals. However, I would not elect to stay here if I was traveling to Miami for a vacation. The location of the hotel is very close to the airport and at a distance from the other attractions/points of interest around Miami and South Beach. The cab fare in Miami is astronomical ($25 + tip one way to travel seven miles!?) and while the Sofitel will rent you a car, they'll also charge you to park it in their lot.  True the beds are very comfortable, the lobby and bar/lounge area beautifully appointed, and there's plenty of interesting art - but my room smelled moldy, two out of three mornings I didn't have hot water, and with only three elevators you are always stuck waiting.  Not a place I want to spend my hard earned, personal dollars at.

    09/12/07 | Link | Rating: 3.0
    3. Zoe L.
    normally i don't stay in fancy pants hotels b/c of the price, but on expedia i was able to book a nonsmoking kingsize bed here at this extremely fancy pants hotel because the expedia rate for sofitel was only $16 more than the days inn-calibre motels, so i figured, hey why not?  

    when i saw my room, i wanted to live there forever.  true, the view isn't much.  true, it's far from downtown miami.  true, there's no hot tub.  but who needs these things when the bed is so damn comfortable?  fabulous firm mattress w/smooshy mattress cover and a glorious comforter- none of the multiple layers of flannel sheet+cotton sheet+ plus polyester comforter that you get at motels.  the shower is just as nice as the bed- water from cold (which my partner likes) to scalding (which i like), with various pressure settings.  

    food: you can get a sandwich and fries at the bar for $13 or go to the restaurant like me and split a filet mignon w/your partner ($28).  or skip dinner and order a pint of ben and jerry's thru room service (19% gratuity AND $2 service charge!?!).

    in other words, this was paradise for a motel rat like me.

    02/08/07 | Link | Rating: 5.0
    4. Jordan N.
    I love the pillows, bed and artworks! If anything they should improve, it's the view. I got the crummy view of what's west of Miami (pretty much nothing). If you're going to stay here, get the view of Downtown (east side). Another bummer is the fact that there's no balconies. And yet another bummer... the entrance isn't really wheelchair friendly. All of these asides, it's a very comfy hotel in a business area of Miami (Blue Lagoon) just south of the airport.

    12/03/06 | Link | Rating: 3.0
    5. Nancy W.
    It was tough to choose a rating.  Going strictly on my needs as a business traveler with a client site five minutes away, it would rank as a 4.  Guest services, including room service and restaurant servers definitely rated a solid 5.  When I ask myself if I would be happy here on vacation, I'd go with a 3 rating.

    Call it 3.5

    Located about ten minutes due-south of the Miami Airport, the Miami Sofitel is conveniently adjacent to  the 701 and 703 Waterford Way office complex where I was working.  If you're going to spend 10 to 12 hours a day working at a client or project site and a couple more hours working in your hotel room, this is an excellent location and a good business-traveler oriented hotel.  I don't think it's inexpensive, but when I'm not paying and the client is, I don't really pay attention to cost.

    This hotel, among others and several other pods of corporate campuses are on a string of lakes -- I can't figure out if they're man-made lakes.  There are no planes that fly over on direct approach or take-off, but at night you occasionally hear a definite 'rumble' -- not loud enough to startle or wake you up (unless you are a very light sleeper) and the windows are well insulated.  There is a pool area outside as well as an outside lounge and restaurant seating area.

    Location - For business, if your work destination is in the vicinity, this is perfect, but it's too far, in my opinion, to the 'fun' spots if you have limited time to get out after work unless you have a car.
    Room amenities - Spacious, excellent beds, good work areas that, unfortunately, don't face the television.  When I'm working in my hotel, I want to watch TV, too.  The desk chair was at least upholstered and minimally comfortable, but the ergonomic Aeron knock-off in my Peoria hotel was divine.  The temperatures were moderate during my stay (mid-March) so I didn't have to test the limits of the A/C.

    Note to self:  when you're on the road for a month and your travel includes more humid climes, make sure your hairspray doesn't run out.  I like my wavy-verging on curly hair but it needs a wee spritz of spray to keep it from looking like "Little Orphan Annie" in more humid weather.

    Overall decor and maintenance - Very clean.  I'd call the overall decor "Excessively Spare Deco".  It is well-executed in the rooms, but the public spaces, while very well kept, just didn't work for me. The two-plus storey lounge with floor-to-ceiling windows is really lovely but I don't like the harsh lines and excessive use of white in the hotel restaurant.
    Water Pressure/Hot Water - Water pressure -- not great, but the hot water was excellent.  Nice, comfortable bathtub for the post-work therapeutic soak.
    Fast Internet - as long as you shell out 9.95 per 24 hours.  Again, it's not on my dime so I don't care too much.
    Room service/food - the room service servers were great and service was fast, but the menu was limited and a large pot of coffee at breakfast was egregiously expensive.  The hotel restaurant menu is also limited, but the execution was good.  A 15% gratuity is automatically added to your bill on any service in the restaurant.  The room service adds a 19% gratuity with, I think, a $2.00 ($4.00?) delivery fee.  If I were staying here on my own dime, I would expect more from the menus for the prices, even at a hotel.
    Guest Services - all the service personnel were excellent, very friendly and helpful.

    Jeez, talk about a long review!

    14/03/08 | Link | Rating: 3.0
    6. Gretchen T.
    I would have liked it more if 1) I wasn't there for a work training that involved me being cooped up in a conference room for 12-14 hours a day. At least it afforded a view of the "lake," a sad, man-made affair that barely gave the illusion of beach nearby. 2) The food. I am a pain-in-the-ass traveler when it comes to food and I know I should always pack my own provisions, but people, marshmallows and hot fudge sauce as an afternoon snack?! Just b/c it's the south, does that mean everyone wants to eat like a diabetic 10-year old?

    The actual hotel restaurant dinners and such were fine (great roasted half-chicken, decent veggie omelet), but if you're planning a work event there catered by the hotel, throw a Californian a bone and put some fruit or cheese out there or somp'in!!

    The beds, though I was only in mine for 4 hours/night, were RAD! Pillow top mattress and down comforter (funny for a town with 100% humidity, but don't worry, you can't open the windows and AC is as integral to FL life as mountain air is to Californians).

    The porn was a little more than I'm used to at $16 a flick. I bet that's something I had in common with my southern, male, marshmallow-eating, Bush-loving engineer co-workers!

    28/07/06 | Link | Rating: 3.0
    7. La C.
    Colorful hotel right next to the airport. I stayed here with my mom the day before our cruise. The room was nice but had nothing to look at outside the window. Nice free fitness room and nice concierge that gave us great dining recommendations. The hotel also offers a shuttle to the port for a cheaper rate then a taxi. I got a superduper low rate via priceline and was very satisfied.

    22/02/09 | Link | Rating: 4.0
    8. Tai C.
    We stayed at the Sofitel Miami for one night before driving down to Disney World. The room is beautiful and the bed is plush and comfy. :) Joined a half day city tour ordered by the concierge including a stop at Little Cuba (cigars!!!). Had lunch buffet 2nd day at the La Riviera restaurant and was enjoyable. Wish we had more time to stay and see more of Miami. Maybe next time when we come back for more.

    13/11/09 | Link | Rating: 5.0
    9. Jessica L.
    I did not plan to stay here, but after my flight to Honduras left 5 minutes early, a wonderful American Airlines representative set me up for a night here.  
    Upon arrival, there were very long lines to check in.  It had been such a LONG day of traveling and I just wanted to go to sleep.  I finally got up to the desk and was met by a grumpy woman.  I explained that my luggage was sleeping elsewhere (aka: lost) and could she provide me with a toothbrush?  She said "no" and stated that the gift shop will open the next morning.  I was less than pleased, as that wouldn't work with my plan.  After checking in, I walked over to the concierge, who provided me with a toothbrush and toothpaste with no problem.  
    I got to my room and thought, "this looks odd."  I realized it was the handicapped room, as the shower was in the middle of the bathroom.  There was a wedding going on outside and it was SUPER loud.  
    I went to the restaurant downstairs, which has the gaudiest decoration.  Stark white with huge red tapestries.  It looked like Valentine's Day exploded in there.  The food was terrible--barely edible and, of course, very expensive.
    The shuttle drivers to and from the airport were nice, though.

    27/01/10 | Link | Rating: 2.0
    10. Becky S.
    The hotel is way overdue for a renovation.  They do not use top sheets on their beds(gross) and the shower control popped off when I went to turn it on and when I grabbed a complementary bottle of water from the room it wasn't water.  It was some sort of detergent mixture.  The maid must reuse the water bottles for cleaning persons and mixed one up for a fresh bottle.  Try tasting hotel cleaner in the middle of the airport in front of your boss and 20 strangers and spitting up gracefully.  If we weren't rushing to catch our flight I would have gone back and made an unpleasant scene.  So not me.  Emailed the hotel and 3 days letter no comment/apology. Never staying at a Sofitel ever again.

    11/12/11 | Link | Rating: 1.0
    11. Mark R.
    Great shuttle service from the airport. Fast check in. My suite was clean and roomy. Service at the bar was efficient.
    Would stay again.

    05/03/11 | Link | Rating: 5.0
    12. Natasha R.
    The Sofitel hotel was the best part of the WORST day  of my trip to Miami -missed a flight, got my luggage stolen & had a now former "friend" act like he didn't know me in my time of need.  From the great service of the desk staff  - who felt my pain, to security - who saw me lost as I looked for my room and came upstairs to show me to my room, to the SUPER PLUSH bed (best bed I slept on of the three hotels  - Savoy & Shelborne - I stayed at while on that trip), to the airport shuttle service that runs every 30min, I know that the next time I come to Miami for work I am staying here.

    I would upload the pics I took of the hotel... but alas the AV connector for my camera was in one of the stolen luggage bags...

    07/06/08 | Link | Rating: 4.0
    13. Vanessa S.
    I rarely stay at airport hotels but since I was only staying for one night in Miami I chose what I thought was going to be a 4 star hotel, with sofitel having a great rep this was my opportunity to finally try one. I also noticed they had airport shuttle available on the website. Wow I can take advantage of that for once, well I was wrong. I waited patiently for 20 min. for it to arrive and once it did I tried flagging him down (was told to do that on level 2 on the sidewalk by sofitel concierge) but the driver wasn't even paying attention and looked straight ahead and went past me. I decided to just get a cab. They have a fixed rate of $15 to airport hotels plus a 5 for a tip that was costly considering it was pretty close. Once I checked in I walked through the hall and noticed the carpets looked really worn and old. Once I entered Room 533 it smelled like a mix of urine and mildew..seriously this a what you consider a 4 star hotel? I noticed mildew spots under the mattress so I called the front desk and she sincerely apologized that they were fully committed and couldn't be given a different room. The front desk appears to be really sweet but this hotel needs to be updated immediately. And the shuttle service sucks. I noticed other hotel shuttles pass by a few times before the Sofitel finally decided to show up apparently stoned cause I went off the sidewalk and literally waved him down from the street and he still missed me! This place is gross and unorganized, I'm really going to thoroughly read reviews to prevent this from happening again ugh!

    25/10/12 | Link | Rating: 1.0
    14. Fiona S.
    Stayed here two separate nights, book ending a vacation. The first night was fantastic. The second one, a week later, was dismal. Number one rule of hotels: consistency. And this Sofitel clearly doesn't have any.

    Our first night, we arrived late in the evening, around 10:30pm. They checked us in promptly, whisked my parents off to the restaurant so they could eat before the restaurant closed at 11, and the bellman took our bags upstairs. A local friend of mine came over to have a drink with me, so we chatted in the bar while my parents ate. When they finished, they were raving about how amazing the food was (scallops with risotto, crab and corn chowder and one other wonderful dish that I can't recall.) They had chatted for a long time with the maitre'd and the service was otherwise quick and very friendly. We all drank mojitos, and they were FANTASTIC. My dad and I have a thing for mojitos, and these were definitely some of the best we've ever had.

    Our room was exactly what one expects from a nice hotel - fancy mini-shampoos, lots of towels, two full beds with lots of pillows, etc. We got up early to head to the airport, ate breakfast in the restaurant, and went merrily on our way to our vacation.

    Unfortunately, the return visit was the exact opposite of our first experience. We arrived around 6pm, tired and starving, and very chilly because the temps in Miami were uncharacteristically low. We checked in, ditched our bags upstairs and headed to the restaurant. And it all went down hill from there. The restaurant was freezing. All three of us went upstairs to get jackets. Even though they insisted they had turned off the AC, my mom was sitting directly under the vent and could still feel cold air coming out. We ordered a round of mojitos, and my mom ordered a glass of wine to eat with her main course. The mojitos took about 15 minutes, even though there were no patrons at the bar. They brought the mojitos and mom's wine all at once, so the wine (a chilled rose) sat on the table and got warm while we ate our appetizers. The apps were fine (onion soup, crab corn chowder, and warm goat cheese) but nothing too exciting. About 20 minutes after we finished those, the main course arrived, bringing our elapsed time close to an hour thus far. My mom had the risotto and scallops again, and they were completely different then the ones she had a week before. about 2/3 less of not-very-hot risotto on the plate, and the scallops had a burnt woody taste to them. My dad ordered the NY strip steak medium rare. They got the temperature right, but it was completely salty. It literally tasted like beef jerky. Anyone who cooks a steak knows you let people salt it themselves, if at all.

    Meanwhile, the maitre'd (a different one than the first time) had been awkwardly hovering around the table the whole time. She wasn't very helpful with things like refilling water glasses or clearing empty plates. She mostly asked if things were ok, about 20 different times. When my dad sent his steak back (which, by the way, I have seen him do maybe once ever) we were pretty much over the whole thing and asked for the check. My dad went and talked to the concierge, who on a positive note, took notes to give to the manager.

    We definitely won't be back to that Sofitel. What a disappointment.

    28/12/10 | Link | Rating: 1.0
    15. Angel P.
    We spent three comfortable nights at the Sofitel Miami recently while celebrating a friend's wedding. I agree with earlier reviewers that the Sofitel isn't a bad place to stay, especially if you need easy access to the airport, but you will notice inconsistencies throughout your time there. The staff was so service-focused and helpful that  wish I could give more than 3 stars. Everyone from the concierge to the bartender seemed genuinely interested in helping us have a pleasant stay. However, the service could not make up for other inconsistencies.

    Our primary disappointment was with the room. When we got to our room, you could not convince me that the linens were clean. The bed, although made, was wrinkled, and, sure enough, I found hairs when I turned down the duvet. Eeeww. Aside from that unwanted surprise, the rooms were dark and the bathroom was much smaller and less well appointed than you'd see in many cheaper American chains. And although the lobby is beautiful, guests are greeted with dingy hallways that are crying out for an update. On the plus side, the rooms seem to mask outside noise well and the bed (once the linens were changed under our careful watch) was super comfortable.

    The highlight of our stay was a snooze by the pretty pool, basking in the Miami sun and enjoying the view of the lagoon (yes, it's man-made, but it's water and a lovely sight for us desert-dwellers). Stay away from the pool after dark, though - whoever is responsible for cleaning the area doesn't seem to work after the sun goes down. It seems that oversight of certain experiences at this hotel (front-desk experience, concierge services, etc.) is great, while other areas (housekeeping and maintenance) are lacking.

    Would I stay here again? Only if I got a very, very good deal.

    19/02/11 | Link | Rating: 3.0
    16. Francisco S.
    I had a seven days stay in this hotel with mixed feeling.  The staffs are all very nice and cordial.  Other than that, I feel there are many things this hotel can improve.  

    First thing I notice is the age.  This hotel has been around for a long time and you notice the tear and wears.  The first day I checked-in after a red eye flight & need much rest.  So I ordered breakfast and decided to take a power nap.  Lord behold, half-way through my sleep, the loud construction above my floor completed woke me up from a deep sleep.  I had to asked them to move me to a different room.  

    Second major issue is that this hotel charges $10/day Internet.  Well even Starbucks is offering free wifi and it makes no reason to charge when most guests don't even stay in the room during the day.  

    Third, it charges parking every day as well.  The food & other services are on the pricey side.  I'd only recommend the French toast breakfast.  Other than that... not so special.  

    I'm not sure if I'll stay here next time around.

    07/09/10 | Link | Rating: 3.0
    17. David U.
    You see it when you walk in... They are very proud of their four diamonds. However, this hotel doesn't fare as well as your average Hampton Inn. Room maintenance is lacking (thermostat didn't work in my room, toilet is clogged, etc.). Food is ridiculously overpriced and flat out terrible. Whatever you do, do not eat here. Room was comfortable and quiet, though. And if this is important to you, the flat screen tv actually is in HD with a full array of channels.

    You could stay at worse hotels, to be sure.  But, this rates as below average for its class.

    10/11/10 | Link | Rating: 2.0
    18. Wally C.
    Place it's Ok, it needs a little paint job and some minor repairs, very close to the airport, I had the most difficult time when I checked in, for some reason they did not show my Travelocity reservation and had me email it to them 3 times and print it once before I called Travelocity myself and asked them to call the front desk after that everything was fine, pool was great, bar staff amazing, very close to the airport...

    16/11/12 | Link | Rating: 3.0
    19. A J.
    This hotel was in NO way a luxury hotel. My boyfriend and I decided to stay at this hotel from the pictures we saw and other reviews we had read about it. When we pulled up I automatically knew it would be a problem. It looked VERY dingy from the outside and I didn't like the area it was in. Once we checked in we went to the room which was smaller than pictured and dim. There were BROWN STAINS on the curtains, the bathroom was not up to par (our home bathroom looked 10 times better) and the carpet was dirty. I knew at that moment I did not want to stay there.. not to even mention the covers and the sheets not looking fresh. Long story short my boyfriend had a little spat with the staff because there was NO way I was staying there. They were telling him they could not refund him but eventually they charged us for one night since we went in the room and we ended up staying at the JW Marriott in downtown Miami. You've been warned DO NOT BOOK THIS HOTEL.

    05/11/13 | Link | Rating: 1.0
    20. Jeffrey S.
    Recently traveled to Miami for a 4 day business trip. This French themed hotel sits right next to a blue lagoon and is 5 minutes from Miami International Airport.

    Entering the hotel and walking through the lobby toward the hotel bar,  the main focal point is  a wall of windows facing the outdoor pool and overlooking the lagoon. The inside of the hotel is beautiful with tropical colors and French/Art Deco contemporary decor. At check-in, I was able to get a free upgrade to a suite... Sweet! The room itself was spacious. My room had a king size bed, a Bose Wave Music System, a separate living room and 42" flat screen TV. The window from my room on the 5th floor was facing opposite the lagoon but had an beautiful view of the Miami sunrise (see pictures) and the Burger King HQ.

    Service was very friendly and hospitable. There's not a whole heck of a lot to do in the immediate area so you'll need to take a cab to get anywhere (even to grab a quick bite to eat). Miami nightlife; South Beach, Bayside & Coconut Grove are all a good distance away. Coral Gables, the closest civilization, is 5 miles away.

    I would have enjoyed my stay more if I was in closer proximity to the Miami nightlife. But alas, I wasn't there on vacation and the reason this hotel was chosen was for convenience and location to a client work site.

    04/09/10 | Link | Rating: 3.0
    21. Michelle P.
    Stayed for 2 nights for my husband's conference.  Comfy beds,  friendly and helpful staff and a pretty pool with a cool waterfall and poolside drinks from a server... nice!
    Didn't eat at the restaurant but it looked elegant. Room service forgot the creamer for my coffee but responded quickly with some when I called to report the oversight.
    Would recommend if you want to be close to the airport but don't mind having to drive or take a taxi to get somewhere

    03/11/10 | Link | Rating: 4.0
    22. Luisana V.
    Clean rooms, nice staff, quality service

    17/03/13 | Link | Rating: 4.0
    23. S S.
    Everyone greets you with a French accent at all times.  Very pleasant staff.  
    Check-in and out was a breeze.
    The lobby is very large with a bar right down a set of stairs.  Bar area is nice
    with plenty of small tables and comfortable chairs - tables are not conducive to
    eating a meal, though, since they are short pub tables.  The actual bar is a bit
    small, but it seemed to always have a space or two available.

    Hallways leading to the rooms are a bit dated.  Stains on walls and old
    carpeting.  The room was quite decent.  Nice size, bed was fine.  The bathroom
    was also a decent size, but the tub was a bit old compared to the rest of the

    There's a gated parking lot.  You'll get a ticket when you enter the lot the
    first time.  You need to get this ticket activated at the front desk and will
    use it to come in and out during your entire stay.   I don't recall seeing this
    posted anywhere (learned about it when I tried to leave in the morning and
    couldn't get out).  $9 per night for parking.

    Nice business hotel away from any madness.

    09/06/12 | Link | Rating: 3.0
    24. Gustavo A. L.
    I have experienced Sofitel Miami both as an overnight guest, as well as holding meetings and even closing deals here. It is comfortable and well located, close to major expressways and to the airport.
    The service was warm and welcoming and the rooms are bright and comfortable.
    There is really not much to do within walking distance so make sure to either rent a car, or better yet, connect with you local Miami friends to show around.
    Hoping that one day these guys will throw a massive party for Bastille Day like Sofitel in other cities... take note Sofitel - we're watching...and waiting.

    11/11/10 | Link | Rating: 4.0
    25. N M.
    Pros: good decor, very responsive management, clean, close to airport, decent breakfast
    Cons:  you can hear the planes 24/7, dirty pool area, crowded due to many cruises nearby

    20/11/12 | Link | Rating: 3.0
    26. Paul R.
    To update a previous review...

    Good for them.. The fitness room looks like it had a good cleaning.. Also their pool had a makeover and the printer in the business center is operational...

    08/11/11 | Link | Rating: 3.0
    27. Parvati V.
    Stayed here for one night. Also on a business trip. When I walked into my room there was a used towel on the toilet seat. Not a great start. Also check in was incredibly slow and they had two people assisting a single customer at the same time. Service at the hotel restaurant was equally slow - took 30 mins to get me a French press of coffee for breakfast and the tables around us were never cleared. I'd stay here if it was another one night trip but anything longer and I'd definitely be looking for somewhere else.

    15/04/14 | Link | Rating: 2.0
    28. Clem R.
    Great service and amazing breakfast.
    The bedroom was too noisy because of the airport and some noisy pipes!!

    06/01/12 | Link | Rating: 3.0
    29. Terrence M.
    I'm giving this Hotel three stars because of the great service that was provided to my wife and I during our stay. Unfortunately the pictures online did not really match what we found in person upon arriving in Miami. The furniture and the decor are all a bit dated but other than that the customer service is pretty good, the food was not bad, and it sits in a pretty decent location.

    24/10/13 | Link | Rating: 3.0
    30. Evan M.
    Have stayed here a dozen times on business. This place is showing its age. The outside architecture looks a bit dated, and the inside matches.  It's clear the staff has been coached to death on courtesy because they're all abnormally warm--not complaining about that.

    I just wish the property were up to that high standard. The sofas and chairs in the lobby are not only worn, but very dirty. The lighting is very low, so most people probably wouldn't notice, but it's really gross. I wouldn't want to rest my arms on the sofa if I were in a newly laundered white shirt.

    The beds are very comfy, but in true Florida style, the room air conditioners can't keep the disgustingly sticky humidity out. You're literally next to MIA, so if you're sensitive to airplane noise, seek accommodations farther away. There's nothing to speak of for nightlife nearby, so you'd need about a $40 cab ride to get anywhere good.

    The free shuttle from MIA is hit-or-miss. The drivers are always friendly and welcoming and allegedly run on a 30-min cycle, but I've waited anywhere from 2 minutes to 45 minutes for one. (It just so happens that Miami is one of those weird Third World U.S. cities in which most cabs only take cash, so take heed.)

    The L'Occitane toiletries are a nice touch.  The food menu is only so-so. Nothing that I'd crave for next time. One of my snooty co-workers talks about this place like it's The Ritz. I had to stay at Hyatt Summerfield Suites next door one evening when my Sofitel reservation was botched, and while that's more of a homey vibe than an upscale one, I found the entire experience to be of a higher quality.

    06/11/11 | Link | Rating: 2.0
    31. Zareena A.
    Loved Loved LOVEDDD this place! The best part of the experience- THE PEOPLE! Everyoneeee that worked here was superrr helpful! Mostly, the assistant manager (i'm forgetting his name). He was extremely helpful and nice!  We had some issues because we booked through a third party and Sofitel staff helped us every step of the way!

    also, they gave us great prices and rec's for places to go out. Awesomeeee experience!! Def. recommend to everyone!!

    04/12/12 | Link | Rating: 5.0
    32. Mima A.
    stayed for my bday terrible.i use to come here as a child it was a nice hotel past tense.its rundown now.area is sketchy .the plus breakfast and starbucks.room wasnt clean.bedding was terrible nothing fancy.i even turned in a survey telling them that my stay was terrible i never heard from them.pool was dirty.if you are stranded at the airport maybe.view across the street a rundown building nice.

    17/03/14 | Link | Rating: 1.0
    33. Johanna G.
    Good bang for your buck.  Clean room, friendly staff, relaxing atmosphere.

    06/05/13 | Link | Rating: 4.0
    34. Laure M.
    Not a very good looking nor well-situated hotel if you are on vacation in Miami. Much lower quality and "elegant" hotel than other Sofitel hotels.

    However the catering/banquet staff is the best if you have an event to organize. Very accommodating, professional and polite. They'll work with you to make your event a success!

    02/06/12 | Link | Rating: 3.0
    35. Eric C.
    Meant to write a review of this great hotel a while ago, shame on me!  Well, I'll use my 50th review to talk about this hotel.  I went here during my vacation in Miami.  Sofitel Miami was recommended to me by a couple of travel sites so I decided that this is where I would go.

    Sofitel Miami is not far at all from the Miami International Airport (maybe about 15-20 minutes).  As a matter of fact, I could see the airport from the 9th floor of the hotel really well.  It was definitely a sight to see.  

    The employees here (especially the Concierge and the Front Desk clerks) were very helpful.  I don't recall of any issues with my hotel room or service.  Speaking of hotel room, my hotel room was the ish!  Nice spacious bed, comfortable chair, and a clean bathroom.

    The only downfall that I had with Sofitel Miami is the location in comparison to South Beach.  I was fortunate enough to have a rental car for my trip.  However, it takes about 20 minutes from Sofitel Miami to get to South Beach (where most of the fun is), and that's if you take the beltway.  Since I spent most of my time at South Beach, I realized that I should have been closer to South Beach.  Heck, I probably wouldn't have needed a rental car either.

    I would definitely check out Sofitel Miami to anyone looking for a reasonably-priced, adequate hotel.  Be aware that you will need transportation to get around to certain spots in Miami though.

    02/11/10 | Link | Rating: 4.0
    36. Nadia S.
    Well... I don't know about everyone else's experience here, but my friends and I were treated like queens here :)

    We had about 7 girls in our group for a bachelorette weekend.  When we were first given our rooms, they seemed a bit run down, especially the bathroom.  Me and the bride to be went down and spoke to a really nice woman with a french accent.  She upgraded us to a suite and another room right across from it.  She personally took us to the rooms to show it to us before we agreed to them.  She was very easy to deal with and we really appreciated her accommodating us.

    Special shout out to the chief concierge Andres.  Once he found out we were all here for a bachelorette, he offered us all a complimentary brunch on Saturday morning.  We honestly weren't really expecting much but we were quite wow'd.  French press coffee was a delight, and all of entrees were amazing.  I think I got the benedict- SO good.  We also got some smoothie shots at the beginning which was nice, along with fresh OJ.  All in all- we were all so happy we got our butts out of bed that morning!  Andres also made sure we had a car to take us to nearby stores for things we needed.  The concierge also knew of all the most triendiest places in the South Beach area- I was skeptical at first, but they were all spot on.

    Even though it is quite far from downtown and south beach, its SO much cheaper and well worth it. Thanks again Sofitel Miami for a special weekend that my friends and I will always remember :)

    15/07/12 | Link | Rating: 5.0
    37. Arry Y.
    Me thinks this hotel could use a facelift.  My husband and I stayed here for a couple of nights before heading back to Seattle for a weekend getaway.  While our stay was awesome - we loved Miami and we always have a great time no matter what - the hotel was a bit of a bummer:

    - Rooms were dingy and smelled ... just old.
    - Bathroom was... dingy and old.
    - Lobby was probably once great... but today is dingy and old.
    - Service was very good - very friendly professional staff.  
    - Hotel restaurant (can't remember name of) was ok - edible if you're in a bind.

    All in all - not horrible.  Hopefully they rennovate soon - would check out if they ever get around to fixing the place up again.  It was a comfortable enough stay because of the hotel staff - so the two star rating is NOT at all about the people that work there.

    23/02/12 | Link | Rating: 2.0
    38. Scott R.
    I am not familiar with other hotel choices near the airport, but this hotel was one of my more disappointing experiences in years of international travel.  The furnishings are dated and in need of an upgrade, and I was shocked that the rooms had neither a mini-bar nor any way to make coffee or tea.  Since the hotel is in a concrete, expressway jungle with no other shops or restaurants nearby, it makes you completely dependent on the single restaurant located in the hotel.

    01/03/14 | Link | Rating: 2.0
    39. Jj S.
    Just came back from my trip, and I have to say Sofitel is a very nice, clean, and spacious hotel. The staff is friendly, the rooms are clean.  The hotel looks amazing at night, The only downside is the pool, the water is sooooo cold, you will not be able to enjoy it at all, and there is never clean towels available. Other than that, everything is good.

    03/09/13 | Link | Rating: 3.0
    40. Peggy P.

    I would give this place a negative 5 stars if I could and I haven't even stepped foot in the hotel.

    As a business professional I must travel often and have stayed at many luxury hotels. This time I made the unfortunate mistake of booking my week long stay at this hotel because the rates seemed fair for an apparently "luxury" hotel.  

    I booked it on their website and received my email confirmation stating a 72 hour cancelation policy which is pretty standard. Thinking nothing of it until a few days later when my business travel plans changed and I needed to cancel my reservation. I called to cancel and the reservation customer service representative obliged accordingly. It wasn't until I received my credit card statement that I found out Sofitel still charged me for the entire stay!

    I called them immediately and they told me they do not have my credit card on file!!!! Finally they found my reservation and informed me that on their terms and conditions the 10th one down it states there is no refunds for reservation cancelation, period!!!! When I said why didn't the rep inform me of your ridiculous policy at the time of my cancelation and the person simply told me and I quote, "yes, she should have told you". No apology, no "let me see what I can do", no nothing. Just too bad that's the way we do things here at Sofitel.

    I called my credit card and got the charge temporarily refunded pending their investigation. On top of this, when I called the hotel they told me they had booked my room to another guest which means they are not out any money and are actually ripping people off by collecting twice for the same room!!!!


    13/10/13 | Link | Rating: 1.0
    41. Jess L.
    I am sending business travelers to this hotel in the near future, and so far, I am not impressed.  My calls always get transferred around from person to person, as though nobody there knows who handles something simple like room reservations.  Every time I called in, I was given different information with regard to the price of the room for one night's stay.  

    When I called to confirm my reservation, I was sent to someone's VOICEMAIL, and as of yet, two days later, have not received a return call from my message, though I did call back after one day and got a human on the line.  To top it all off, when I requested an early check in, I was transferred to someone who said early check in was available, but that it would cost $50.  On a $125 night stay.  NOPE.

    Based solely on the experience I have had prior to the stay, I do not plan to use this hotel again in the future.  I am anxious to hear what they think upon return to Minneapolis.

    25/04/13 | Link | Rating: 3.0
    42. Gerald S.
    Great staff, very friendly and helpful. Room was nice. Breakfast was great, not just good food but staff was great which really made my stay a pleasure.  Highly recommend.

    18/10/14 | Link | Rating: 4.0
    43. Mona R.
    The purpose of our stay was for my husband to attend a business meeting - I tagged along.  The hotel is right next to the Miami airport, though it is somewhat tucked in a business complex so although you can see the airport from some guest rooms, other guest rooms have a view of the pool and lagoon (much nicer).  The hotel is clean but I would not say it is very "luxurious".  Being of French ownership, the decor is more modern (lots of white and simple lines in the cafe), but that's not so significant.

    Negatives:  Our room had a king bed with a down comforter that didn't have a cover, nor did the bed have a top sheet!  Makes me wonder if housekeeping forgot to make up the room completely or if that is standard set up (ewww).  Breakfast in the cafe (Le Petit Marche) is very expensive and nouveau cuisine in presentation (aka small portions artistically presented).  I ordered the Mueslix, hoping it would be like a bowl of oatmeat.  I even asked the waiter if it was and he confirmed.  The menu said it was prepared with Greek yogurt and orange juice, which sounded kind of icky to me so I asked if they could omit the OJ.  What I was served as a 1/2 cup blob of granola/yogurt with a swish of berry coulis (syrup).  NOT what I expected and although not yukky, also not yummy.  Complimentary wi-fi.

    Positives: Coffee is French-press style, OJ is fresh squeezed.  The fitness center is well-equipped (free weights, treadmills, cycles, weighted balls, towels, water), pool overlooks the lagoon (not particularly fancy or luxurious).  Complimentary shuttles to/from the airport.  (Parking is $9/night, even for hotel guests.)

    Overall, it is a nice hotel but not memorable or special.

    05/02/14 | Link | Rating: 2.0
    44. Ceci C.
    I was disappointed at first when I walked in the hotel. We got married in another Sofitel and we decided to stay our last day of honeymoon in Sofitel Miami, but this hotel is much older than our wedding hotel. When we walked in the room, it has that old room smell, and the whole display is old. and the door is very old.... the wall is thin like a paper that I can hear everything outside...
    However, even the hotel room is not quite nice, but the Sofitel Service is still one of the best!!!!! They heard we were on honeymoon, they sent the desserts and champaign to our room. Also the pool looked very beautiful at night, and the downstair restaurant looked very elegant.

    01/10/12 | Link | Rating: 3.0
    45. Jill C.
    J and I stayed at the Sofitel on 11/5/11, the night before our cruise set sail.  The company we were cruising with included an overnight, due to the time we were flying into Miami.  

    Upon arrival, we are greeted by the doorman, concierge people , and are escorted to the front desk.  Check-in was quick, and the doorman also served as our bellhop, taking our luggage to our room.  

    After dropping off our luggage in the room, we decided it was too late to eat lunch and just opted for going and getting dinner.  So, we head down to the concierge desk to inform them we needed a cab.  The same doorman/bellhop was flagged to hail us a cab.  He asks jokingly, "Leaving already?!"  I tell him that we were going for dinner, Cuban food.  He asked where and I told him.  To which he recommended a better and closer place for us to eat at.  I looked at J and he was game for the change in restaurants.  I think the fact that the doorman said that he'd be able to take us in the hotel car (saving us cab fare), sealed the deal.  

    We get dropped off and the doorman said, "When  you're ready to come back, just have the hostess phone the hotel.  I'll come pick you back up."  

    How freakin awesome is that?!?!  

    Now for the accommodations - Decently sized room with a nice size bed.  The bed however, nice and plush, was really soft.  Almost hammock like.  Bad if you're pregnant with a bad back.    

    If your stay is through a Friday or Saturday night, I'd recommend asking for a room on the front side of the hotel though.  There were 2 parties, both weddings I think, that were booked for that night.  While falling asleep at first was easy (I think I was down for the count before 7pm), staying asleep was a task.  Our room was situated right over the tent area, which was being DJ'ed.  I tell you what, if I wanted to get my dance on, I did not have any problem finding music to listen to right in the room, loud and clear.  The party didn't stop until 12midnight.  

    Would I want to stay at the Sofitel again?  Maybe.  But only if they got new harder beds, and our room was on the front side of the hotel.

    23/11/11 | Link | Rating: 3.0
    46. Joe L.
    In no way, shape or form should this hotel be associated with the word "luxury" as its title and marketing implies. The hotel itself is very dated in its furniture, decor and just overall upkeep. I was really disappointed when I checked in and the pictures online sure promised a lot nicer place. This will be my last stay at Sofitel.

    30/09/13 | Link | Rating: 2.0
    47. Lefter T.
    DUMP by every means! It's a shame this place is called a SOFITEL. Where do I start? The horrible facade? The 1 working elevator to service all 16 floors? Or the horrible sound barriers? A Days inn in Alabama is a better hotel than this.

    10/08/14 | Link | Rating: 1.0
    48. Karen T.
    Once again this was a business a trip, so I did not get to pick this hotel.  However, it is very close to the airport which was quite convenient for our group.  The hotel shuttle picked us right up at the airport and took us right back to the airport.  I had a room facing North which was nice because I could watch the sun set every night if I was in the room.  I had a king size bed, nice television (too many sports channels) and a large bathroom.  The only complaint was that the WIFI was TERRIBLE!  If you wanted to be on when everyone else is on good luck!  The food was good, the room was clean, the hotel staff was attentive.  The bar was a bit short staffed at times and it did take awhile to get drinks and food.  The pool looked lovely but no time on this trip to enjoy.  They had room service and they had a pet menu, so I believe it was pet friendly.  I could hear my neighbor coughing up a lung one morning, however I did sleep well every night.  Free water bottles in the room!

    07/02/15 | Link | Rating: 4.0
    49. MJ W.
    After a bad experience with Miami-Dade Taxi, I was put up at this beautiful hotel.  My room was great, very quiet considering it was so close to the airport.  The king bed was comfortable.  Check-in was easy, the bellman was very friendly and offered up a lot of information about Miami.  I would stay here again if I was not paying.  It is a little expensive, I paid ~$300/night.

    29/01/14 | Link | Rating: 4.0
    50. Sarah C.
    I think they renovated - their website changed
    Checked a few days before traveling
    Then looked again and 'twas different

    Better half was here a year ago and confirmed the changes
    Less Miami-Vice-ish and more neutral-toned-tame
    Off the beaten path if that floats your humid boat
    But still close to the airport (convenient)

    Did I mention it's crazy humid here?
    Hair frizzed while walking off the plane
    Then turned full blown pick-worthy locks

    Had a suite on one of the top floors so appreciated the view
    Didn't hear much airplane sounds but could be since we were facing the water
    I'm glad we got the end suite - 2 views and seemed quieter
    The usual plush but firm bed

    L'Occitane goodies for shower and sink
    Plenty of hangers to share with the better half
    If it's important, free bottled h2o (two) after each room cleaning
    Thorough cleaning service (thank you)

    Plenty of parking (hubs comfy with downtown driving)
    Be sure to hand your parking slip to front desk
    Enter/exit with slip
    But if you need assistance there's a human close by

    A Starbucks downstairs which kept him calm
    Plus a Bank of America ATM machine which I spyed at the entrance

    30/12/12 | Link | Rating: 4.0
    51. Timothy L.
    I stay at this hotel often for work. The staff is always extremely friendly and helpful and rooms thoroughly clean. The hotel has a great ambiance and the poolside furniture is extra comfy. I wish the rooms had a few more amenities such as an included minibar and a nicer shower.

    30/11/14 | Link | Rating: 4.0
    52. Patti M.
    The only positive thing I can say is convenient for one night stay prior to cruise. Hotel is dated and sad. It feels dirty and smells. When we walked in guest room it felt like an entire bottle of Febreeze was used. The lobby bar tender was terrible. I ordered a Manhattan and it came in a highball glass loaded with ice and so much vermouth that it was unsinkable. Tried a piña colada and it was terrible. Very sour.  If u want a convenient room for quick stay with no other expectations then this is for you.

    21/03/15 | Link | Rating: 1.0
    53. Lynnette B.
    This is supposed to be a 4 diamond location...I doubt it. Yes it has a restaurant on site, a bar, and looks pretty good inside however the Wi-Fi which is free is horrible, the valet service is not good at all and the way that the suites are made are not user-friendly at all. Needless to say I will not be staying here again.

    05/12/14 | Link | Rating: 2.0
    54. Osito S.
    Yughhhhhhhh....now if you've stayed at Sofitels in other cities where they were luxury hotels, get that image out of your mind if you're thinking about booking here in Miami. Nothing like having to get out of your car and go into the hotel and get the valet when you pull up to the hotel!!  The lobby was questionable and the carpets leading up to the rooms and in the room was dirty (and that's putting it nicely). The prestige/junior sweet has a nice distinct odor to it....so nice, I used it as motivation when I was checking out 15 min after checking in. However, if you enjoy sleeping on hospital beds or prison cots, you should feel right at home. Do yourself a favor and stay somewhere else if you're coming to Miami!

    25/12/14 | Link | Rating: 1.0
    55. Sean R.
    I don't like to roast companies on their customer service but this experience was unacceptable. While trying to book a last minute stay, we were informed that the hotel was fully booked - completely understandable. However, the representative was extremely rude in reminding us that this is a "luxury hotel" that "doesn't operate with last minute reservations" and rudely told us next time to call ahead of time. My company regularly uses this hotel but that will be reconsidered going forward...DEFINITELY "ahead of time"

    22/04/15 | Link | Rating: 1.0
    56. Am O.
    Disappointing to say the least. The event staff is unfriendly, not groomed and on top of that your belongings will get lost. No one attends your needs when you call for help; to see security cameras or report an incident. Beware! If you do an event here hire your own personal security guard.

    03/03/15 | Link | Rating: 1.0
    57. Marian S.
    I would give it zero stars if I could.  Disgusting, filthy hotel.  Beds are horrible and old. Hotel tried to claim they are new. The only thing new about them is a down cover. However, that doesn't make up for the fact that the beds are sagging.  Lobby bar has actual bugs flying around. Yes bugs. Hotel hasn't been cleaned in years in the common areas. Floor of my room was so dirty I couldn't even wear flip flops.  Do not stay here. Hilton Lagoon is cheaper and better.

    10/03/15 | Link | Rating: 1.0
    58. Jay J.
    Great place to stay!  Close to the airport, and I think the parking is free.

    Peggy checked us in, it went nice and smooth!   The room was very spacious, and a desk, and a nice little love chair in the room!  I loved the shower head, and they have the towels inside the shower area.  The pillows and the bed was a little to soft for us, and I didn't like the fact that they didn't have a sheet on the bed!  They had a down comforter, but no sheet.  I've never seen this at a hotel before.  I was so tired, so I didn't even bother to call the desk to ask to see if they could put one on the bed.  It's a good possibility we might stay here again.

    31/10/13 | Link | Rating: 4.0
    59. Crystal J.
    This is a great place for pre or post travel stay. Comfortable beds, clean, good restaurant, nice pool area. Shuttle to airport, inexpensive parking. Would recommend it for travelers, a great place to rest. I have stayed a few times, always pleased. Sofitel makes it easy...

    07/03/15 | Link | Rating: 4.0
    60. Matt M.
    Lackluster decor that seems like it was gathered from garage sales at grandmas house.  Underperforming staff (except shuttle driver and restaurant a few friendly restaurant staff. The food is over priced, an sub-par at best. Queen beds are actually fulls, and come equipped with their very own feces stain on the sheets and when you alert management they simply apologize and say they will address with housekeeping......for a feces stain in my $200 per night hotel room (see picture below) . Are you mental? I highly highly highly recommend you skip Sofitel and check into a budget inn you'll pay less and probably receive comparable service. There is no way to express the extreme displeasure with this horribly managed hotel.

    07/02/15 | Link | Rating: 1.0
    61. Ed U.
    This is a tough one for me to evaluate fairly since the Sofitel was by no means my first choice for accommodations in Miami on my very first overnight trip there. I was in that part of the city because I was attending a conference at the Trump National Doral Resort. I was too late to get a room there, so I tried to find a reasonable price for a nearby hotel. I landed upon the Sofitel after much searching on Hotels.com and came up with a Superior Room with a King Bed for $115 per night. A good rate considering my stay was for four nights. For a business hotel, it was acceptable - a large lobby and bar with an adjoining French restaurant, La Riviera; free WiFi; a complimentary airport shuttle service (which I didn't use due to its lack of frequency).

    As a pleasure destination, it left a lot to be desired. I came to Miami two days before the conference started, and it really struck me how isolated the hotel was to any attraction. It was about 12-1/2 miles to Miami Beach and at least 6 miles to Little Havana. I didn't rent a car, and depending on the Miami cab companies for transportation turned out to be a huge mistake. I certainly don't blame the hotel for that constant frustration, but I think offering a shuttle service to key tourist destinations would have been a plus since there is nothing of interest within walking distance. Beds were comfortable enough, but the rooms themselves were nondescript. There would be little motivation for me to return here unless it was the exact same circumstance. Yawn.

    24/08/14 | Link | Rating: 3.0
    62. Alex R.
    This is an awesome Luxury Hotel Its one of the best hotels I've stayed at.... Me and my friends really loved this hotel.. The staff is very courteous and friendly.. The pool is really cool... The breakfast was delicious and the drink were really good....For the price is was a deal for me...would def stay here again.

    04/05/15 | Link | Rating: 5.0