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Viceroy Miami in Miami, FL

Viceroy Miami in Miami, FL

Specialties

Design, Drama and Delight by Icon
Beauty, Balance and Breath by Viceroy
Be Inspired. Be Uplifted. Be Transformed.

The 28,000-square-foot full-service Spa at Icon Brickell includes:

-Design by Philippe Starck with an urban location in downtown Miami
2,500-square-foot up-to-the-moment exercise facility, offering expert trainers, a state-of-the-art cardio theater, integrated wellness classes, yoga, Pilates, and spinning studio
-5,000-square-foot water lounge with a floating library, a reflecting pond, hot and cold plunge pools and floor-to-ceiling windows overlooking Key Biscayne
-Ten spa treatment rooms
-Organic juice bar
-Heat and water therapy circuits specifically designed for health enhancement and relaxation
-Redwood saunas and eucalyptus steam rooms
-Media room for screenings and special events
For spa reservations please call: +1 305 503 0369

History

Established in 2009.

The Viceroy Hotel Group from Los Angeles, CA has brought its ultra  luxurious Viceroy Boutique Hotel brand that has experienced success in the Caribbean and the West Coast to Miami.  With glamorous designs by Kelly Wearstler and unparalled service from the Viceroy Hotel Group, Viceroy Miami is a 162 room hotel set within the expansive Icon Brickell property in Miami's emerging Brickell Financial District.  Not only great for business stays due to its location and great event space, Viceroy Miami has spectacular amenities few other venues can offer for vacationers.  Amongst these are a 28,000 sqaure foot Spa and Fitness Center, a signature restaurant with Michelin rated chef, Michael Psilakis, a two acre pool deck 150 floors above ground, and an exclusive rooftop pool and lounge, FIFTY Ultra Lounge.

 

Company Info:

Rating: 3.69

Address: 485 Brickell Ave, Miami, FL, 33131

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    Comments (143):

    1. Paul K.
    This club is located 10 blocks south of ours. Just opened two months ago. Last week we were invited by the dj a friend of my roommate to attend one of the first public openings. We walked through downtown to get there. Not quite the right place to be walking through in fancy clothes but since we live close by we figured it was silly to drive.

    Upon arrival there were 2 people downstairs standing in front of the elevator. They asked if we were on the guest list. No but we knew the Dj. My roommate was already upstairs. They waited 15 minutes before they decided it was ok to go up. But only use and another couple of girls were both standing there waiting. There was no line and almost no one in this place yet they felt the need to make us wait. We went to the top floor 50 I think. The bar at the top has a good view of the city but most of the people attending were old men. The view is good but within a couple of minutes we went outside to the pool area. The view is not all that great from the pool area. Its mostly closed in. The dj booth and the bar block the view as they are located on the east and west sides of the building. The south view is basically the waterway. If you could have seen the north east view it would have been nice but the building was in the way. We were given a free drink.  The bartender told us the place was hurting and no one was attending so far. Only a few old men and couple were spread out around the building. Could have been a real estate convention. Not really all that cool. We drank our drinks and not wanting to be impolite waited around so the DJ would not be offended if we left which was about an hour. We did look around the downstairs pool area. Which was much nicer then the club at the top. We also found out there is a place you can eat for dinner on the 15th floor and its open to anyone. Again the hostess at the Restraunt was very polite and sweet and showed us around and almost begged us to come back. She said that it opened a month prior and that its been pretty dead since no one lives in the builiding and they were counting on ton of people living there. She told us no reservations needed and to please come back anytime. This was on the 15 floor mind you.

    Fast forward to yesterday... My 35 Birthday! Yippie... Again I was told by my friends that it was a Vagabond and Viceroy night. They insisted we goto Viceroy first since it was so close and because we were again invited by the dj. So I found out that most of my friends were invited as well about 15 people in total. I was not really interested in this place. Vagabond was much more friendly and cool crowd. Again we walked over... Same people at the door... asking us if we were on the guest list. Again not specifically my roommate was invited by the DJ. My roommate and my other birthday guests had already arrived but this time they said no they would not let us in.  We asked why they said that I was wearing sneakers and I was not on the guest list. Again the shoes I wore were pure black dress shoes. I am guessing she is told to be a snob becuase its classy but really it was totally not worth arguing with because it was an outright bold face lie. No one in our group could believe the lady at the door. Personally its my opinion that she made the decision was based on age. They are looking for the old men crowd. The sort of crowd that would buy a retirement condo and our 30 something crowd did not fit the bill if you get my drift.

    We called upstairs and had everyone leave with us. Sorry Viceroy you lost a large birthday party and wasted half our night. Also you lost repeat biz since we live in an upscale building down the street.

    Personally I think if you not on the "guest list" dont bother. Also if you do want to go and get in anyway. All you really have to do is 1 of 2 things.

    Go into the main lobby and go to the 15 floor for dinner. Then switch elevators. Or tell the girl at the front door your going to the restaurant.

    Waste of time.... good for a look but there are much cooler clubs down on Brickell or south beach.

    21/03/09 | Link | Rating: 1.0
    2. Dan C.
    Are you kidding me with the views from the roof top pool!!! I felt like i was in a movie, it was picture perfect. Amazing hotel with a nice location, in the heart of downtown Miami on the Brickell, a short walk to AAA Arena and A1A. Close to many restaurants and only about a 5 minute ride to South Beach. We had a junior suite which was absolutely brilliant, stylish, modern, so Miami. I almost puked when I saw how nice the bathroom was, the shower was huge, all glass, perfectly laid marble. The restaurant was amazing, it overlooks the pool and incredible views of Miami. The service was top notch, I valet the rental car, it was always safe and ready for me when i was going to go out. I happened upon the buy 3 nights gets one free deal, that made the $350 per night price tag a bit more appealing, still though I would be hard pressed to ever stay somewhere nicer than this. I didn't visit the spa but we over heard many people saying how impressed they were with the amenities. The hotel adjoins The Icon, which is a swanky apartment complex. I would highly recommend this to anyone who has the cash to enjoy Miami. Incredible! I'm thinking of coming back down for next new years so i will not even consider another hotel. Amazing!

    10/03/11 | Link | Rating: 5.0
    3. Joe B.
    Awesome! A Miami must... Don't forget to go to the 50th floor lounge after dinner.

    26/08/09 | Link | Rating: 5.0
    4. Val B.
    If you want to spend a lot of money and get treated like crap, then this is the perfect hotel for you. After spending upwards of $25,000 for mediocre service, the best they could do to make up for the unpleasant experience was a complimentary dinner for 2. The service was terrible and the senior sales manager, and I use manager loosely, was unprofessional and obnoxious. While Miami is not necessarily know for its service, there are better hotels in the Brickell area for the amount of money you would spend at the Viceroy.

    21/03/11 | Link | Rating: 1.0
    5. S G.
    I came along on a business trip with my husband to the Vicerory Miami. The front desk staff was nice and checked us in, and we went up to our room., It was a bit on the smaller side but very posh. However, there was construction going on across the street and we could hear the jackhammers blasting away all the way up to the 10th floor. NOT HAPPY! Well, we called down to the front desk and were told that they had no rooms they could move us to.  My husband and I  discussed changing hotels and all of a sudden they had another room for us. Actually upgraded to a suite that was bigger then my first two apartments! It had 2 bathrooms, kitchen, living room, dining room, separate bedroom. WOW! Gorgeous! Anyways, the beds were super comfy, the Neil George bath products are wonderful and the pool is unbelievable. The food is just "ok" and extremely overpriced. The staff is friendly and helpful I enjoyed my stay there immensely and would return.  It is a $20. 20 minute cab ride to South Beach though. So I didn't make it to the beach this time. :(

    17/11/11 | Link | Rating: 4.0
    6. Christine R.
    I am rating the Viceroy's spa not the hotel. Went there for a birthday back in July. Hopefully, they have improved things since because this place does have potential. There were a lot of awkward moments here. First, the spa is not comfy or functional. When we first got there, we went to change into our robes and they were one size fits all. When I say ALL I mean ALL. They had one size for women and men.  If you are not a twig they won't fit you. The plunge pool area was beautiful but uncomfortable. When I am at the spa, I prefer a big comfy chair to relax in while I wait for my service. Unfortunately, there were no comfy chairs. Just hard chic plastic chairs. There is nothing to read, no magazines to pass the time. Oh wait, they have books but the book covers are covered with white paper so you can't see what it is from the spine. Again, beautiful but not functional. The massage I had was pretty good. After our services we went to the 15th floor infinity pool. It was gorgeous! The big lounge beds were super comfortable...finally! :-) Now why don't they have those in the spa? Then, we went to use the restroom before leaving but the bathrooms don't make sense. It took us an hour to find the stupid electric socket to blow dry our hair. We had the bathroom attendants help us and they couldn't find it either.

    My opinion...the spa has potential and is beautiful but not functional or comfortable.

    17/01/10 | Link | Rating: 2.0
    7. Juan B.
    Hotel is nice and the pool on the 15th floor is stunning. You can swin overlooking the bay. Everything in the 1br suite was top notch
    Would stay again

    21/03/10 | Link | Rating: 5.0
    8. Wendy H.
    One of my favorite hotels by far. The pool is endless and you can spend hours in the spa. The only caveat is that this place would be a total bore if the weather wasn't warm, sunny, and clear.

    16/05/10 | Link | Rating: 5.0
    9. Katherine B.
    I want to give more than 2 stars for this place but I can't do it.  The service here was totally bizarre.  For example, where's the concierge?  And why is this like the Phantom Tollbooth when one person rotates into various different roles?  This is what I'm talking about - my friend calls the front desk for help getting a dinner reservation on a Saturday night.  We're in Brickell and want to get out (the night before when we asked the front desk about a bar we were sent to Tobacco Road, which was unacceptable).  The woman says, "Oh, you can go to this strip mall, there's a Starbucks and a Hooter's."  Excuse me?  We're paying for a nice hotel (your hotel, lady) because we want to have a nice experience in Miami.  Sooooo no, Starbucks (for dinner?) doesn't cut it.  And when my friend said, "Hey, I don't think we're on the same page, could I possibly speak to someone else?" the same woman got BACK on the phone and then lied when asked if she was the same person from before.  The service at the pool was equally atrocious - you'd think they'd want to make money from a pool full of people wanting to order drinks - but no, we had to search high and low for a human to speak to and then an hour would go by before having to track down said human ourselves.  Yes, this hotel is pretty, but what the hell is up with the hospitality, or lack thereof?  The only thing that saved me from giving it 1 star was the pool - it was a pretty dope pool.

    31/05/11 | Link | Rating: 2.0
    10. Ricky N.
    Great place to stay at. Too bad I only stayed here for one night. Didn't do much because i was on vacation for my last day here after our cruise ended. Shouldn't have spent too much time in South Beach. Great, Big, Awesome, Hotel. Just did a short tour after our long day. the POOL AREA is a must. WHOA. this place spend a lot of money. our room was high end. Big everything, and everything we needed was there. 52 floors. I don't know what else to say, but breathe taking. If you have a chance to stay here DO IT.

    18/06/10 | Link | Rating: 5.0
    11. Monica K.
    Great Hotel. The 1BR suite was outstanding.  Customer Service was amazing. The room was ready when we got there. From the spa (we went 3 times) to the open door pool (beautiful at dusk) to the food (Eos, I'm a fan) We had a great weekend.

    Only issue: Parking. We called down 15 mins before needing the car, and had to wait another 20 when we got down. (it was mid day and it wasn't busy) this happened on 2 occasions. (2nd time, the wait downstairs was less)  I did get sent a survey and I already got a call back from one of their managers. Needless to say, we will be back.

    12/11/10 | Link | Rating: 4.0
    12. Ana L.
    Super cool place. Didn't realize it was so big.

    20/09/10 | Link | Rating: 3.0
    13. A R.
    For our two year anniversary I decided to try out the Viceroy in Miami because we had had such a great experience with them in Aspen; however, the Miami location just didn't live up to the hype. It's not a bad place, but if you've been to their other locations then this one disappoints. For starters it is small and shares facilities with the residential condos of the Icon Brickell...so you are crammed in with residents at the gym, pool. spa, etc because these are essentially their facilities that the Viceroy is sharing. Unlike the other locations this one doesn't have a complimentary shuttle even though the website says it does. Apart from the pool there isn't any beach access..so we ended up going to the Mandarin Oriental across the brickell bridge. Our junior suite was tastefully decorated, but the toilet was clogged after the first time I used it...that in itself is a turn off. Overall, it's not terrible but just not upto par with other luxury hotels in the area.

    18/07/11 | Link | Rating: 2.0
    14. Alex G.
    Great room, great service, great city views.  We had a junior suite, which is basically a longer room with a couch and chair.  The floor to ceiling windows made it feel like a super hip mini-apartment, and the views were beautifully urban.  The bed was comfortable and the room had a large flat screen TV, an iPod dock, an espresso machine, and a terrific bathroom - a tub and a separate shower.  The service was great, and everyone made you feel like a VIP.  Overall, a great downtown Miami hotel experience.

    24/10/10 | Link | Rating: 5.0
    15. Tera R.
    The rooftop pool put Viceroy at the five star mark. The hotel certainly has its swanky side, but if you want to experience posh Miami with the added bonus of great service, comfortable guestrooms, decent amenities (fabulous soap, btw), then this is a great hotel for you. Check hotels.com for great deals. Note for folks with cars: it's valet only at $30 for overnight parking. You can come and go w/ your car as much as you want if you park overnight, without additional fees. I ended up needing the car 3 times in one day and the service was always excellent. Just be sure to tip the valet guys.

    27/05/11 | Link | Rating: 5.0
    16. Kate R.
    it's actually a 2.5. and here's why.

    pros:
    - rooms are interesting, ii had a pair of giant dragon lamps, pretty cool
    - bed was WAY comfy
    - spacious bathroom, spacious room all together really
    - balcony
    - cool furniture in the lobby, nice lobby bathrooms
    - full-ish kitchen
    - three THREE roof top pools
    - the spa is pretty bangin'

    cons:
    - whats up with the lighting? it seriously took me 45 minutes to figure out how to turn on those dragon lamps (note to those who are going to stay there, hug the shit out of the dragon and you'll find the switch behind the tail)
    - have to pay for EVERYTHING, like NO free coffee. come on! even doubletree gives me that.
    - share everything with the people who live in the connecting condos, yes the spa is AMAZING and the gym is nice, but it's VERY busy and slightly confusing, what's up with those chairs in the spa pool?
    - the club on the 15th floor is a joke and getting back to my room after was even more of a pain. should have stayed in south beach for the whole night
    - not very stoked on the quality of the product in the bathroom, and it's like a bulk bottle of it, kinda creepy if you begin to think about it. They should do it W hotels right, give me a good bliss sized sample.
    - every place to eat is a insanely overpriced. 9 dollars for yogurt? 17 bucks for a gin and tonic? come on now.
    - really need to put an atm in this place. miami taxi's are hit and miss with the credit card pay option.
    - lucky if the wake up call happens. i personally didn't have one, one person in my party said hers never happened, another guy said the convo went like this: "sir your wake up call" "wasn't it supposed to be at 830?" "yes" " is it 9 now?" "yes" "okay....thanks?"
    - in fact the people working were REALLY nice and helpful, but a bit slow. maybe that's just miami though.

    10/10/11 | Link | Rating: 2.0
    17. Monica L.
    Stunningly, heart-achingly beautiful. I wanted to stay in the room as soon as I saw the photographs of the Kelly Wearstler-designed interiors and I wanted to live there as soon as I had physically arrived. The mysterious pillars with faces, the 800 shades of aqua, ridiculously over-the-top foo dog lamps, even down to the impossibly chic grey uniforms worn by the staff... it was evident that every factor was pre-planned and executed to exactness, but it all seemed so effortless.

    I will say here, before I get carried away with myself and my love for the decor of the Viceroy, that I am a self-sufficient (read: cheap) hotel patron. I have no need for $18 glasses of orange juice through room service or white-glove valet service. I could care less if the towels were changed every day or if there are eight kinds of miniature-sized liquors in the mini-fridge. Mostly, I just want to feel that I am far away from home, in a gilded little nest of impeccable cleanliness, with fancy toiletries. If this is also what you are looking for in a hotel, the Viceroy is your kind of place.

    If you want a view, make sure you ask for it. We wound up on the city side, which is less than impressive, although the balcony is spacious enough (no chairs, though). However, a trip to the pool on the 15th floor will provide a sweeping view of the bay and parts of downtown Miami. The bf and I entertained thoughts of visiting Club 50 (the pool and club on the 50th floor of the building, although rooms are only available up to the 13th or 14th floor), but I realized it was out of this dive-bar hipster's league once we were standing in line OUTSIDE of the hotel. If this is your scene, you'll probably want to check it out, but if the idea of getting dressed up to go out makes you writhe in horror, avoid at all costs (if you ARE here for nightlife, note that the hotel is located nowhere near the goings-on of South Beach, but a stone's throw away from Little Havana and Bayfront Park. If you're an urban explorer feeling a bit out of place on Miami Beach, the Viceroy's location might be more up your alley).

    The all-marble bathroom was lovely and sparkling clean, with a separate water closet. Handy. As other reviewers have said, the toiletries come in large bottles to discourage waste and taking them home. Enormous comfortable four-post bed, in-room (though not complimentary) Illy espresso, and spacious closets festooned with mirrored latticework... just detailed down to minutiae, but still completely natural.

    For a scene straight out of a movie, walk towards the garages and valet parking toward the back. Many, many more stone-faced pillars await in the shadows under the hotel and residences before opening up to the river walk. It's an eerie, yet serene, break from the heat and neons of Miami, a city I will never understand.

    21/03/11 | Link | Rating: 4.0
    18. Christalee G.
    My best friend and I splurged and stayed at this hotel for our first trip to Miami.  It was absolutely beautiful !  The room was spotless and so chic.  The service was great.  The employees are so helpful and friendly.  The pool is the longest infinity pool in the state of florida.  The spa is the most amazing spa I have ever seen in my life.  It's almost too good to be true.  Club 50 at the top of the hotel was a blast at night.  It is a roof top club that over looks the city of Miami.  Drinks are a bit pricey so get your wallet ready.  The perk of stayig at the hotel is you are VIP, no cover and no lines :) It is located in down town Miami so the cab ride to south beach is just over ten minutes. Overall this hotel was fabulous!  I can't wait to go back .

    04/07/11 | Link | Rating: 5.0
    19. Hilary G.
    This is one of the nicest hotels I have ever stayed in and I was impressed with the service. We got a deal where the 3rd night was free and we upgraded to a bigger room for only $9/nt. There was a long hallway into the spacious room and a huge bathroom. I swear the room was almost the size of my apartment. I think it's a nice touch that they have large shampoos, conditioners and lotions to use which cuts down on waste. The access to Club 50 was nice and had a great view. BUT the real reason to stay here is the infinty pool on the 15th floor which is massive, has amazing views, and tons of day beds surrounding the pool. I would definitely stay here again. Shouts out to Brian at the front desk!

    30/10/10 | Link | Rating: 5.0
    20. Kevin R.
    when we first entered a hotel, we were little confused because we didn't know which was entrance. entrance of hotel and lounge was really small. waited a line for about 5 minutes until everyone who was checking out were gone and we finally checked in. nothing surprised us til we got into our room. it was gorgeous. everything was new with shower room about a size of half of the room. very very nice balcony. no wonder lot of people gave five stars. swimming pool was huggggggeeeeeeee. it was dec 24th when it was 60 degrees outside but we still hung around the pool because it was warm. very beautiful sight above the swimming deck. took lot of pictures.

    only downside was they never mentioned about valet parking charge. it was $35 dollars a day and we kept giving those guys a tip thinking it was free valet. anyways, well worth it!

    07/03/12 | Link | Rating: 4.0
    21. Shadi A.
    It's funny that despite all the bad things I have to say about the Viceroy Miami, I still can't help but to give it at least 4 stars!  That is because, while there are tons of things wrong with this place, there is something awesome about it that draws you in.  The modern design of the building, the eclectic interiors and furnishings, and the overall ambiance is unbeatable.  Also, the location in a hip part of town away from the craziness of South Beach, along with the amazing views, pool and amenities, make this place irresistible.  I would definitely stay at the Viceroy Miami again, but with the understanding that the details one would expect for this category and price hotel are lacking, to say the least.  

    Here are a few issues we experienced:

    1.  Low quality towels that were visibly falling apart (both in the rooms and by the pool);

    2.  Insufficient number of towels in the room.  There were 2 bath towels and 2 hand towels in the room when we arrived.  After housekeeping visited the room, we were left with only one used bath towel and one new hand towel!  

    3.  Slow front desk service and unanswered calls to front desk on multiple occasions;

    4.  One of the light fixtures in bathroom was not in working order;

    5.  There was a charge for everything, including coffee.  I have never stayed in a hotel where there is a charge for in-room coffee, especially, one in this category.  I suppose they are free to charge for anything they want, but I think fair warning would be appropriate when people don't expect a charge.  Nickel and dimming guests is just not appropriate.  I would rather have paid an extra couple of bucks as part of my room price than to be insulted with a $2 coffee charge per day at the end of my stay.

    6.  Finally, instead of individual toiletries, the hotel uses bulk size toiletries.  I couldn't stop wondering if this practice was hygienic.  Even if it were, it is simply too cheap for the category of hotel Viceroy purports to be.

    These are simple, low cost details that, if fixed, can make this hotel a true 5-star.  Management would be smart to pay attention and make the changes if it likes to maintain the Viceroy reputation and ensure future patronage.

    29/11/11 | Link | Rating: 4.0
    22. Alison L.
    My husband and I stayed at the Viceroy for 4 nights just before Christmas this year. We booked the hotel as part of a package on hotwire, and we were very excited after reading the reviews and looking at the pictures online.

    Our flight got in at 6am on the day we were due to check-in, but hotel check-in obviously doesn't begin until 3pm. The front desk agent was incredibly welcoming, checked our luggage in and kept it safe, and invited us to use the hotel facilities until a room was ready for us. He couldn't tell us when that would be exactly, but he took my cell number and said he'd call. We were relaxing by the AMAZING 15th floor outdoor pool and hot tub when we got a call less than an hour later to say that our room was ready.

    The room was exactly like the pictures we'd seen (it was a King Deluxe), it didn't disappoint. The bed was AMAZINGLY comfortable, I didn't want to get out of it most days! The bathroom was huge and had everything you could need, although I wouldn't recommend sharing these rooms with a friend and not a spouse/partner unless you're comfortable with them seeing you naked, because the wall between the bathroom and the bedroom isn't really a wall, you can see everything in the bathroom from the bed (except the toilet, which is in it's own little room), and the shower has a glass door.

    Room service was prompt and friendly, they always asked permission to enter the room and made sure to double check that we had everything we needed on our trays before leaving again.

    I didn't use many of the hotel's amenities besides the pool and hot tub on the 15th floor, but I could have spent hours up there. The pool water was always warm (82 degrees) and the hot tub was heavenly. On our last day, we even had someone from the pool side cafe come over and offer to take a drink order for us. The drinks were pricey ($12 for a small mojito), but it was worth it that one time just to sip on a pool-side mojito before out trip was over.

    Pros:

    - Front desk staff was friendly and accommodating throughout the whole stay.
    - Room was comfortable, spacious and well appointed.
    - Location was good for walking into downtown or taking a bus to Coral Gables, Coconut Grove, South Beach, and Little Havana.
    - Room service never took longer than 20 minutes.

    Cons:

    - Even though South Beach was only a 30-40 minute bus ride away, it would have been nicer to be a little closer. Having seen most of the other neighborhoods around Miami during our trip, I think South Beach was where we would have spent most of our time if it had been nearer.
    - Neither my husband or I could get the illy espresso machine in the room to work. It made a lot of noise but no coffee. After several attempts, we asked the front desk to take a look at it, and they did, but we STILL couldn't get it to make espresso. Which was actually fine by me once I realized that we would've been charged per illy espresso pod we used. That surprised me a little, since more coffee/tea service in hotels is free.
    - The bathtub took 40 MINUTES to fill. I'm not even kidding. I used it on the first night of our stay, and when I realized it had filled less than an inch in 2 minutes, I jokingly set my iPhone stopwatch to see how long it would take. After 20 minutes I got tired of waiting and got in anyway, but it was barely half full. I think this is because the faucet to fill the tub is basically the same as the ones on the sinks, it doesn't let very much water out at a time.
    - The water temperature in the bathroom tends to be inconsistent throughout the day. It could take up to a minute for the shower to heat up sometimes, and the second time I took a bath the water never got as hot as it did the first time.

    Overall, it was a great hotel. Not perfect, but if we could get the same deal we got this time, we'd definitely be glad to stay there again!

    28/12/12 | Link | Rating: 4.0
    23. Amy S.
    The hotel was nice, but our room was average if not small at best. It had a nice shower and some really nice products in the room to use while you are staying there (like Shampoo, conditioner, lotion). The room had no view, as we were staying on the street side and all in all, I just wasn't very impressed. No one helped me with my bag to the room and the front desk was not very helpful at all at directing us to a good place to eat. Their club downstairs? Closed at 11 the night we were there.
    Their pool (and the view from it) was very big and very nice but there was no pool-side service. We did get to use their indoor jucuzzi which was in a modern part outside the spa. I even got to shower and use their steam rooms without getting a massage, so that was nice.
    The location was also blah--the business district away from the fun of Miami! For the price, it just wasn't as nice as it should have been. Needless to say, we moved hotels the next night and found ourselves much happier at The Mondrian South Beach.

    20/03/11 | Link | Rating: 3.0
    24. Angela Younsoo Y.
    simply great hotel.
    nice design, 15th floor has the swimming pool.
    i went there to swim on december 24th because water was warm.
    service was decent but it gets pretty crowded around the check in/check out time and there are only two people working at a time..
    paid price was 280 per night at special deal.
    i wanted to give five star until they surprised me with valet parking fee. i believe parking fee was 75 dollars for two days. without even knowing, everytime we took out a car to go out to the city, we gave those people tip. now i regret it so much!!

    31/12/11 | Link | Rating: 4.0
    25. Amanda H.
    Strange place! Gorgeous property and rooms, we had a two bedroom suite and the view was incredible. But the service was non-existent. I wondered if they even knew we were there. When we checked in, we had TONS of luggage and there was no bellman, no luggage cart, nothing. I went in and got a luggage cart myself, and the front desk people watched me load all our bags and push the cart myself. My sister sent me a gift, and the hotel delivered it hours later. The vendor she ordered it from said they don't like working with the Viceroy because they barely delivered anything. It seems like since there are so many condos they don't really care much about the hotel guests. The elevators took forever, and there was a really random mix of people (a family with babies vs club kids in shredded jeans vs a doctor in full gear) waiting.  Housekeeping did a great job, but one day left a half-eaten apple rotting on our nightstand. When we were checking out, my friend called the bellman, who showed up too early. We asked him to come back in 5 min, he showed up 20 minutes later with no cart, because apparently they only own one and it was in use. What hotel only owns one cart? Just a weird, weird spot. I stayed at the EPIC before and prefer it. The service is amazing. We got a good deal at the Viceroy but if not wouldn't use it again.

    11/06/12 | Link | Rating: 2.0
    26. Steven A.
    Interested in a cool date night?  Check out the spa's Theater on Saturday nights at the Vice Roy.  They play movies for the public.  Probably some of the biggest couches I've ever sat on to watch a movie.  I'm 6'2 and only my ankles were dangling.  There is a huge screen to enjoy the movie and they bring you popcorn and sometimes cupcakes at the begining.  

    Great experience but can't fit more than 30 people in the theater.

    08/01/10 | Link | Rating: 4.0
    27. Talisha M.
    Incredible hotel!!

    I was thinking that maybe the inside of this hotel wouldn't live up to the the amazing aesthetics of the outside, but the rooms, the halls, spa, theater, party room are all outstandingly beautiful. Everything about this place is classy and very impressive. It has a baroque feel with lots of black, white, and silver with touches of random color.

    The pool is great, but the view from the deck of the pool is top notch!! The spa is amazing with all the small pools to relax in. And even the hotels bar Club 50 is very nice with one of the best views. The only flaw to this hotel is Club 50's pool and deck doesn't have much of a view b/c they have hidden most the windows with bushes...but you can't always have it all.

    If you get a chance venture thru the drive way of the residential side to the right of the hotel...the huge heads/statues that align a windy drive way are intriguing and creepy and even the lobby to this tower is beautiful and so different than the rest of the hotel.

    The Viceroy and Icon buildings makes you feel like you are in your Alice & Wonderland dream!

    07/07/09 | Link | Rating: 5.0
    28. Anne C.
    Nice hotel, terrible location, major flaws

    My boyfriend and I were just looking for a few days away with each other and not a whole weekend of endless drinking and partying.

    We loved our room and the decorations are really eccentric. I loved the bathroom, the neil george products, but the ONE THING i can RAVE about that basically bumped this rating to a 3 star is the FrancisFrancis iperESPRESSO machine they provided in the room with all of the illy capsules (decaf, regular, espresso)...oh my GOD. I was HOOKED. I for one, as much of a cappucino/espresso/coffee lover as I am have nEVER ever used a coffee machine in MY LIFE. This machine was SO easy to use and the cups of cappucinos and espressos I produced with this machine were sooo delicious.

    I went home and the first thing I did was look up this machine and bought one.

    Yes, I agree, the service is incessant here. They DO knock/try to come in 5x a day, but if you need some privacy, all you have to do is leave the "Do not disturb" sign on your door and they won't disturb you.

    A complaint about this room service however. Their room service is really slow. We were about to go to SoBe and asked for towels and also more illy capsules (of course) .We had to call them 3 times to finally receive this.

    Yes, their infinity pool is nice but with all of their tall buildings around, it is hard to find the sun or you have to chase around for it. Good thing I had to avoid the sun anyways (due to a temporary medical issue) so this was actually perfect for my condition. If I was there for pure tanning, I would've been upset because I definitely wouldn't have gone home with an amazing tan.

    On another note, the spa and indoor pool is nice. Service is good where fruits and juices are provided when you get into the hot tub...this is good because the second you get into that hot tub you get thirsty so it's just convenient!

    The bed in our room was a king sized bed. My boyfriend and I have a queen sized bed at home. this bed was sooooooo comfortable and big that believe it not, I woke up after spending the first night there sleepily asking for my boyfriend. This is how it went down:

    me: "HUNNIE???? Hunnieeee? where are youuu???? *groggy*"

    bf: "Yesss sweetheart, I'm right here! (on the other side of the bed)"

    me: "Where have you been all night?!!"

    bf: "Hunnie, I've been right here on my side!!!"

    me: "ohh...I couldn't find you :("

    sooooo....apparently this bed was too big for me that when I tried to search for him, I couldn't =(

    that is DEFINITELy a good sign. I came home and tried to convince him to get us a king sized bed...but after much measuring and hemming and hawing...realized that it really would not be a smart idea for our baby arlington apartment.

    I think this is a 4 star experience, with some some flaws they could really work on: they don't even have valet. Only on nights for the 50 club do they have anyone coming to open up your car door or even opening your door in general. For the hotel they are trying to be, they are really lacking in that. In addition, their lobby or "lobby" but really a tiny little sad looking front desk really is not a lobby. it is extremely small and just doesn't seem to give off hte grandeur it is trying to be.
    On the other hand, they charge people like the grandeur they are trying to be. For instance, we ordered food for lunch while we were lounging upstairs on the rooftop pool. One salad, two fiji waters and one prosciutto sandwich = $50. I didn't even realize I had given a 20%+ tip on top of what was already added in 18%. Why do they need to do that when most people tip well here anyways? the location is also not really a prime spot for cheap college students so it really just sort of doesn't make sense.

    That adds for another thing. Their location is just terrible. Barely any restaurants, night scene, etc. the only nightlife happening is the club next door. The club told us to go outside to get into the club (as patrons of the hotel we could get in immediately without a wait) and yet we waited for 15 minutes outside until we went back in to let us in the side door where they were SUPPOSED to let us in. They sort of just need to get their processes together.

    Our experience might've been a four with some major flaws. But then I asked, would I ever come back here? No. The location is just too far and the hotel does not have enough things (minus this amazing espresso machine) that sets them apart from our high scale hotels. Slow room service, inaccurate room charges (at the end of our stay, we were charged an extra 100 dollars for room service), no car service (the hours listed on the room paper said the car ran for a certain time and when we called during that time, they said the car already went home for the day (2 hours EARLY?? wtf?)..they need to work on some major things to make this truly a 4-5 star hotel

    09/06/10 | Link | Rating: 3.0
    29. c c.
    The 1 star is for the aesthetic appeal of the hotel.. the modern style is very chic and the view is great. EVERYTHING else screams to stay away!!!!
    We stayed here for a few days and each time we needed our car it took at least half an hour to get it.. on one occasion they completely forgot to pull our car around so we were just standing around with our thumbs up our asses for an hour. When we finally got the car the valet had hit the tire on the curb or something and had bent the hub cap and popped the tire, but no one took any responsibility for it and could have cared less.
    We quickly learned that the valets were very lax so we starting calling ahead to have the car pulled around and STILL even it would take at least half an hour to get it
    If you don't tip handsomely for EVERY LITTLE THING then you better expect nasty attitudes and shitty service from then on..
    One afternoon we ordered room service-- 2 beers and 2 ice creams (chocolate and vanilla).. we waited an hour before calling down to see what the hold up was since the items we ordered needed no preparation.. The response we received was "We are out of chocolate ice cream.. Did you still want your order?" ARE YOU FUCKING KIDDING ME??!! No one called to inform us about the ice cream or ask if we might want something different.. they simply decided since one item was unavailable that they would void our entire order without informing us.
    Another evening I unfortunately was very sick and puking my guts up.. I needed a little bit of bread to nibble on so we called room service for some toast... after waiting an hour and 15 minutes for TOAST my boyfriend called about it.. after an additional 30 minutes my toast finally came and it was burnt and cold.. Nice guys, nice.
    I could go on and on and on, but I'm sure you get the point by now. STAY FAAAARRRR AWAY!!!!!

    04/11/11 | Link | Rating: 1.0
    30. Anya D.
    I stay here quite often for work and have to say I thoroughly enjoy myself each and every time. The staff is lovely, the amenities superb, and I truly feel as though I'm walking through an Alice in Wonderland set all day.

    Love it!

    11/05/10 | Link | Rating: 5.0
    31. Stephen T.
    By far the best new hotel in Miami.  Just remember, this is not South Beach if you are planning a trip and don't know the city well.  But, if you are into style and design - you will leave here feeling like your creative tummy is full.

    The Spa is in a separate building and you will quickly recognize the Starke touch.  But like all of the Viceroy's - this is no exception to spectacular.

    13/09/10 | Link | Rating: 5.0
    32. sarah p.
    Can I please move in here? Or at least can I have the bathroom? I want to live here.

    Gorgeous spot. Fabulous bed. Impeccable decor. Wonderful bathroom. WONDERFUL bathroom.

    I don't think I can add anything that had already been said...this place very well be the best place I've stayed state-side.

    If I ever get back to Miami, I'm definitely returning here.

    19/08/09 | Link | Rating: 5.0
    33. Sue H.
    Whoa. These rooms....astonishing.  I'm in the industry (not related to Viceroy, of course), and I think they may be the nicest rooms I've ever seen.  Gorgeous, huge, awesome mini-kitchen in a closet, eclectic, comfy beds...you may never want to leave your room.

    Staff incredibly kind and helpful.  This place should be on your miami radar screen. Brickell is its own neat zone...punt the mandarin.  Stay here for way less and equal luxury.

    23/06/10 | Link | Rating: 5.0
    34. Ericstevenc T.
    Great downtown rooftoop pool party

    28/04/12 | Link | Rating: 5.0
    35. Jane K.
    Sure, perhaps I'm swayed by the fact that I started this review poolside at the Viceroy, splayed on a cushy bed in the sun in 80 degree heat while gazing out at the highrises of Miami...perhaps. But nevertheless this was one of the all time best hotel experiences I've ever had. The king suite is so incredible that 5 minutes after checking in I was on the phone trying to push back my flight so I could stay longer.

    My room had a hallway. Yes...all the New Yorkers out there better listen up. This room was twice the size of my apartment -- the bathroom being the size of my bedroom in Manhattan. The beds are incredibly comfortable. There's was a fully operational kitchen as well...we're talking pots and pans for the stove here. I couldn't figure out the coffee machine and I also think I broke the TV but honestly those two things I normally hold in the highest importance in my hotel stay were negligible. There was a huge balcony off my room that looked out over the Miami river. The poolside cafe is pricey ($32 for a salad, a juice and two waters?) and I didn't check out their restaurant Eos or the much talked about Club 50 or the apparently stellar spa facilities but between the fantastic room, perfect service, and just totally out of this world pool...I've found my happy place.

    03/10/09 | Link | Rating: 5.0
    36. Jenny L.
    HIGHLY recommended.

    As of this moment, this has to be one of the nicest, most accommodating hotels that I have stayed in.

    Room:
    Had the junior suite which was amazing. Bathroom was all marble and HUGE. The decor was soft, relaxing, and very warm. Bed was very comfortable. Bathroom amenities were fantastic - first time I've actually used hotel shampoo/conditioner. Only downside is that there was no vanity mirror - so putting on makeup required me on my tipey toes over the sink. Also - many, many housekeeping knocks, so make sure you put the "privacy" sign so the room isn't entered 5 million times a day.

    Service
    Superb service. All the wait staff were amazingly nice, no complaints at all!

    Misc
    Parking - Valet only $30 a day but you can take your car out anytime..sorta nice I guess that they have the car waiting for you right in front. Pool - AMAZING! You have to see it for yourself.

    Cannot wait to go back :)

    03/06/10 | Link | Rating: 5.0
    37. Renato S.
    Went for a brief stay last week after an awful experience at fontainebleu in north miami beach.  Still the same ole viceroy, awesome service, awesome views from the pool.  Not much more to say that I haven't mentioned before, just keep this place in mind when thinking of staying downtown.  and try eating at EOS, it's awesome too.

    09/09/10 | Link | Rating: 5.0
    38. adrian s.
    One of the most poorly managed buildings in Miami... and that's saying a lot.  I've lived on the property at the Icon for a year and a half.  Never have a I seen such poor management.  It's a beautiful place, but it is poorly managed and poorly constructed.  For a weekend stay, it's probably pretty nice.  To live here, pass.

    07/09/11 | Link | Rating: 2.0
    39. Pamela M.
    After staying at the Viceroy recently, I can say that never again will I stay at the overpriced hotels in Miami Beach.  Sure, you need to drive from Downtown Miami into SoBe if you want that action, but it's sure worth it.  Rooms are fantastic, great beds and pillows, bathroom is all-star, great little mini-kitchen in the room with Illy coffee and teas set out.  Decor is wonderful and relaxing.  

    15th floor infinity pool is huge, hot tub area for 50.  Had a mani/pedi at the spa, worth every penny!  Workout area and the rest of the spa were great to relax in.  Really cool theater room, wish we had been here for a showing.  

    EOS is one of the restaurants, did breakfast here one day, overpriced for the service and what you get.  Club 50 has some nice Mediterranean fare with a great atmosphere.  

    Service top-notch, always prompt with the valet and giving out great advice, even got free umbrellas from the front desk one day when it was pouring rain outside.  Will definitely be coming back to stay again!

    30/03/10 | Link | Rating: 5.0
    40. K H.
    Stayed here at the residences for four nights! The apartment had two rooms with full kitchen and living room. Great views from the 19th floor towards the pool and Key Biscayne. The only downside of staying at the residences is that some of the amenities from the hotel rooms were not offered. Service was great but one of the TV's did not work, and wifi was extremely slow. The restaurant downstairs is good but it took me a 45 minute wait for a simple omelet and the restaurant was completely empty. The pool is amazing and service by the pool is great! They have an AMAZINF spa which you should definitely go and the gym is great, they offer cycling, pilates and bootcamp classes, but its $15 per person for the gym, which is a bit overpriced for hotel guests.

    16/08/12 | Link | Rating: 4.0
    41. Ben M.
    The Viceroy Hotel nails it in some ways and completely missing the ball in others.  Allow me to explain...

    The rooms are A-M-A-Z-I-N-G!  Perfectly appointed with a retro-slash-modern feel.  Heavy marble accessories and dark wood furnishings.  The bed is comfy and cozy (yes, I was alone) and the bathroom is very spacious.  The wall between the bedroom and bathropom is cut out so you really feel like you're in a suite.  

    The service is really good...not to be confused with the 'services'.  The front desk staff is incredibly friendly, knowledgeable and delivers their service with a genuine desire to take care of you.  

    The 'services' is where this place really eats it.  First, their's no busniness center...a hotel in the middle of downtown Miami hosting business meetings doesn't give their guests the opportuity to conduct business.  The front desk did offer to print something if I emailed my document to thier pbx but the email wasn't working.  I had to visit FedEx Office to print.  (Spent $30 on taxi and printing.)  When I asked the front desk to fax a document, it took them 2 days because their fax wasn't working,  Really guys?

    And, the food sucks!  Do not go here to eat.

    Sorry Viceroy, I can only give you 3 stars, and that's for the awesome rooms and attentive service.

    24/07/10 | Link | Rating: 3.0
    42. Megan T.
    This is a very nice hotel. It is very good looking and comfortable. I stayed here for my birthday 1 year ago.  

    The problem is that it took us almost 2 hours to get our room. We sat and sat and sat waiting in the lobby. The staff kept saying to us that it would only be a few more minutes. They did not offer us anything for the wait.

    When we were finally in the room we ordered some ice. A few minutes later a staff member opened the door to our room without knocking and just strolled in. I was getting dressed!

    The next morning around 8 a.m. (well before checkout time) a maid did the same thing! We were still sound asleep when she let herself into the room and started cleaning up with us still laying there.

    My boyfriend filled out a survey the next day and we were promptly emailed by the manager or whoever offering us a free night to make up for our negative experience. But when we tried to redeem it, multiple times over a years time, we were ignored.

    I will never go back to this hotel and I will cheer the day it closes as it no doubt will if they don't start treating their customers better.

    04/01/11 | Link | Rating: 3.0
    43. Christy L.
    I did not stay in the hotel but went to Club 50.  Great views, love the rooftop pool and great DJ.

    01/09/12 | Link | Rating: 4.0
    44. Ramona P.
    Really enjoyed our stay here. The room was amazing. Service was very good (we had a tiny problem with our bill and they fixed it immediately).The 15th fl pool was great and the service by the pool was good too.

    We usually stay at more "traditional" feeling establishments (think Conrad), so at first we were bit thrown off (there are a lot of young, beautiful people everywhere, and clothing seems to be optional). However, we were never made to feel like we didn't belong.

    02/07/11 | Link | Rating: 5.0
    45. Lisa C.
    This hotel is amazing and beautiful. The pool on the 15 floor. Is to die for. It's the length of a football field. The water is so clean. So u know they take very good care of it.

    Our room was a perfect size. And very clean and art deco.

    It's downtown. So it cost approximately $20 for a tax trip to South Beach. But that's not too bad. You get to stay away from the nightly drunks. :)

    A definite recommend for anyone visiting Miami!!

    04/09/11 | Link | Rating: 4.0
    46. Kevin L.
    The Viceroy is overdue for an upgrade.  While it's still not my favorite business travel hotel, it would easily float to the top of my list for hotels to stay in if I were in Miami for pleasure.

    Between the impeccable service, the sumptuously enormous and well-appointed rooms, and the superb amenities like Café Icon, a spa, and a stupidly beautiful rooftop pool, there's almost no reason to ever leave once you're here.  Well, except for checking out the tons of solidly good grub an easy walk away in Mary Brickell Village, of course.

    Now, if only there were a remote control to turn off all twenty bazillion different light switches all at once, instead of making me hunt for them one by one...

    03/09/10 | Link | Rating: 5.0
    47. Ceci F.
    Extended stay for 2 months and it was pretty comfy.

    The view is absurd from the corner of the 45th floor -- soooo gorgeous. The master bath is awesome.
    The pool, the spa, the deck, Club 50 (NOT a wild night!! Just on a quiet day! Go on a wild night and it's like Animal Kingdom) are all beautiful and totally worth it.

    The living/dining is pretty flashtrash (really lovely to look at, but SO UNCOMFORTABLE), though. No thanks, Tui.

    Hotel front desk gets 5 stars, but Residences front desk gets 1 1/2. They never seem to know ANYTHING that is going on.

    And if you have any outgoing mail, give it to the hotel staff, don't put it in the residences Outgoing slot. It never gets picked up. (What?! So true.)

    The cafe and bar that the Icon and Viceroy share are way too expensive.

    The park next door (the Miami Circle) is gorgeous and really great place to walk your dog or jog (just remember your bug spray).

    It's gorgeous, but doesn't really stack up when it comes to service and convenience.

    04/08/11 | Link | Rating: 4.0
    48. Scott T.
    We went here to have lunch by the pool.  For Miami, the main pool is kind of quiet, but I do know there is a more rowdy pool in the front building.  We hung out on one of the lounges.  Later in the afternoon you will lose the sun and need to move.  But you can relax for a little.

    They ran out of towels the day I was there and they did not have any waitresses walking around.  But my friend does have a condo there so it was easy just to walk up and get what we need.

    Try it one day.  Great place to relax.

    04/07/11 | Link | Rating: 4.0
    49. Iliya Y.
    Nice hotel. We rented a junior suite and it even has a terrace with awesome view.

    16/12/12 | Link | Rating: 4.0
    50. Ross W.
    It's a visually stunning hotel, art deco, vibrant and chic.  Staff for the most part is friendly.  The outdoors pool is huge and has many beach chairs.  The gym is hard to find.  You have to go through the spa to get to the fitness room which is of a decent size.  The location is good, within walking distance to eateries.  Valet parking can be problematic.  Apparently, one station is for hotel guests while the other station is for residents, but there's no marking. Sometimes even when you call ahead for the car in your room, you still have to wait a while for the car to show up.

    21/08/13 | Link | Rating: 4.0
    51. Natalie D.
    Beautiful building, wonderful staff, HOWEVER, i live in tower 3 which is a valet only building, and 2 weeks ago, i came home, left my computer and my Louis Vuitton bag in the trunk along with my computer (thinking it was safe), and to find out, they had both been stolen by the valet. (no damage to the trunk, so it wasn't someone in the garage) I filed a police report, ifnormed the building and the management there, and they have done NOTHING. Not offered to replace the items, not offered an apology...absolutely nothing. My lease is up in December, and unless some drastic things change, i will be moiving out.

    03/05/12 | Link | Rating: 1.0
    52. Agustina P.
    I highly recommend anyone going to Viceroy take a cab - you'll never get your car back and if you do, the valet would've broken something in it.

    I went to visit a friend who lives there last Saturday. I was leaving her place around 11 p.m. and there was a party going on at the hotel's club, Club 50.

    The valet area was such a mess of people that cars couldn't drive through. After shoving my way through, I managed to get to the woman managing the valet. I paid her, gave her my valet ticket and she instructed me to wait on the side of the building for my car.

    I was standing next to the building for a good 45 minutes and never saw my car. I did, however, see a valet bring a car out and when the owner walked to it, she noticed her driver-side window was broken. She started screaming at the valet for breaking her car window. Instead of doing something about the situation, the valet walked off without a care in the world and left the woman to fend for herself. What kind of valet does that? Even if it weren't his fault that the window broke, he should've called management to try to find a solution to the situation.

    After an hour of waiting, I walked back to the woman managing the valet to find out why my car hadn't been brought out yet. She had apparently forgotten to give the valet my ticket. I was furious and demanded she give me my keys so I can get my car myself, of course she said no.

    It took another 20 minutes for my car to be brought out. Naturally, I didn't tip the valet and he didn't like that. He gave me the nastiest attitude and slammed my door on me.

    Really Viceroy? Is this how you treat your visitors? I, for one, am NEVER going back to your hotel and will dissuade everyone I know from going.

    08/02/11 | Link | Rating: 1.0
    53. Sabrina Anna C.
    Dear Viceroy,

    All I can say is WOW.  You are definitely hip, suave and slick.  The 15th Floor Outdoor Deck is just phenomenal!  I can't wait to be sitting on a cabana bed, sipping Mojitos and getting some rays while chilling with my friends!

    I love your extra-long table for people to sit and eat together while mingling, or just for a large party.  Either way, it's a fabulous touch.  And the oversized divider/screen with the pictures is one of the most creative ideas I've seen.  Who are those lucky faces, by the way?  How do I get to be on there???  ;-)  Oh, and how can I forget, the most interesting piece of all?  The fireplace!  It's just beautiful.  Not to mention that I also took some pretty awesome photos in front of it!  Thanks!!  ;-)

    You pool is magnificent.  Between the chaise lounge chairs and the cabana beds, this will be THE pool to party at!  And the details throughout are just superb.  From the beautiful trees to the interesting lights with the different animal silhouettes, it really is the little things.

    Well done Mr. Stark!  Viceroy, you owe him big.

    Best wishes,
    Sabrina*

    06/03/09 | Link | Rating: 5.0
    54. Stephanie L.
    Talk about breathtaking, this is definitely the place.  I had heard great things about the hotel, mostly about the rooftop pool bar, and just had to come see it.

    There are these beautiful statues that act as posts holding up the hotel.  You have to valet at the front of the hotel.  We didn't stay here, but wanted to see what the fuss was about, so we took an elevator ride up 50 stories to get to Club 50.

    Two to three different workers at the hotel kept telling us that the pool wasn't open and didn't want to let us up.  Eventually, we made our way to Club 50 around 4pm and there were people hanging out in the pool.  My friend had to use the restroom and came running out because she wanted her camera.

    I walked in right after and saw the beautiful views from two of the stalls.  It was almost a floor to ceiling window, and the building across the way was close enough for people to see you doing your business.  The view of downtown and the surrounding area, from the stalls, was absolutely gorgeous.

    The Viceroy is very fancy, and I can't even begin to imagine how much it would cost to stay there.  Since we were only there for 11 minutes, the girl at the front desk didn't charge us for valet.  Maybe when I win the lottery, I'll come back and stay here!

    25/07/09 | Link | Rating: 5.0
    55. Kate G.
    Ni hao? Sort of. The choice of faux-Asian decor is very perplexing and can by scary at times with two Fu Dogs guarding your TV and a strange choice of chopstick-impaled sconces. Rooms and lobby are cold and uninviting. Finding the elevators, the poorly serviced and overpriced EOS cafe or the spa can be challenging in the maze of hallways that doesn't reward you with a piece of cheese. Don't drive a Mercedes? You must be just visiting and three different valet attendants will insist on this before your car is reluctantly parked. A nice stay with a great pool deck, but perhaps better suited to those that enjoy taking a shower in a bathroom with a wall of floor-to-ceiling windows. Good thing the shower glass fogs up quickly.

    19/02/13 | Link | Rating: 3.0
    56. Lisa I.
    I wish I could give the Viceroy 10 stars for an absolutely EPIC stay.  My friend and I were initially given a handicapped room, which was OK, until we realized that the shower water flowed out of the bathroom and into the hallway.  We let the front desk know about our problem, and they relocated us to a bigger room with a bathroom that had a door, and a separate bathtub.

    Rick, the senior bellman, recommended us to some great places on Brickell, and gave us towels when we got poured on in one of the rainstorms.  Derek, our server while at the Viceroy's mega pool, was phenomenal, and remembered our names and drink orders when we came back for a second dip in the pool.  He also gave us a sample of St. Germain liqueur as a "thank you for staying here and have a great trip home" gift.  The hotel would also knock occasionally on our door asking if we wanted ice, "just because it's hot outside and thought we'd like some".

    The room was absolutely wonderful, with a really big comfortable bed and spacious bathroom and closet areas.

    We also decided to get massages at the spa at the Viceroy, and while it was pricey, we both felt like it was worth the investment.  The spa area was relaxing, with three different pools to relax in.  I also went to the gym while I was there, and everything clean, in good use, and very much up to date.

    Overall, when I go back to Miami, I'm going to look to stay at the Viceroy before anywhere on South Beach!

    15/08/10 | Link | Rating: 5.0
    57. Andrea R.
    I usually prefer to stay at my parent's house in Boca Raton when I'm in South Florida for work.  However, homecooked meals and getting your laundry done doesn't compare to a night at the fancy schmancy Viceroy Hotel.

    My room and bathroom was just gorgeous. I had about a billion hours of work to do during my one night here, but it didn't quite seem like work when doing it from my comfortable hotel bed.

    The hotel staff was super friendly and fit right in the hotel surroundings...it seemed like only pretty people scored jobs at this hotel.

    My only regret is that my stay was too short I missed out on the gym, pool, and Club 50. There will be time for all that though cause mom and dad will have to visit me here next time...and I don't think they'll mind.

    08/08/09 | Link | Rating: 5.0
    58. Tara L.
    14.

    Fourteen different ways I could control the lighting in my room at the Viceroy, my new favorite hotel. I kid you not, I counted all of them. There was hallway lighting, shower lighting, tub lighting, toilet lighting, sink lighting, mirror lighting, overall bathroom lighting, bedside lighting, desk lighting...I could go on and on but at every corner and turn, I could hit a light switch.

    The Viceroy hit MY switch and lit up my world for the two nights that I stayed here. I walked into my room and thought I had scored some kind of suite upgrade. Wrongolio, neighbor. All of the rooms have a hallway, a small kitchen area with an Illy coffee maker, a desk, flat screen television on the wall, a canopy framed king size bed and huge windows that stepped out onto a balcony,

    The room decor was filled with deep, rich woods accented with crisp whites that maintained the modern and yet regal vibe of the hotel.

    I thought I loved this hotel as much as a girl possibly could, until I went to the pool on the 15th floor. This is what put me over the top. I was not worthy. (Ok, I'm lying. I so am!)

    The giant, heated infinity pool cascades into the skyline with the illusion of the water plunging off the side and into the bay. There were plenty of lounging beds and recliners trimming the poolside with a friendly and attentive staff ready to serve you.  

    During my stay, I didn't have a chance to check out the super trendy Club 50, but noticed a bevy of expensive cars and attractive men and women rolling up to the Viceroy in the evenings. Next time, I will definitely check out the scene there.

    With gorgeous rooms, swanky facilities and outstanding service, I would stay here again in a heart beat. Although I was in town for work, this hotel made it feel like a vacation.

    16/11/09 | Link | Rating: 5.0
    59. Yuki H.
    I've stayed on South Beach and yeah It's gorgeous cause you are next to the beach. All the Latina mami's are in fishnets from head to toe. And you feel as if you are in Havana but the rooms and hotels on the strip are small and you can hear your neighbors knocking the boots all night long.

    Now the Viceroy? I wish it was located near South Beach. It's in downtown. But man is it one of the most beautiful hotels I have ever stayed at. Got it as a Hotwire.com deal but golly the decor is above par. Service is impeccable. Everything about the Viceroy eludes LUXURY.

    I didn't get to stay long in Miami. All of my trips there were always less than 24 hours. But I must say, if you do stay here, head up to the top floor for CLUB 50. The ratio to women to men is 8-1. Great odds for me. Rooftop lounge on the 50th floor. Beautiful pool. Loads of women. Didn't I just mention that already?

    04/03/10 | Link | Rating: 5.0
    60. Lorac L.
    very stylist hotel in downtown miami, the room is very hip and huge, i stayed in the deluxe room and the suite before. I definitely recommend the suite if there is availability. The infinity pool is great, the only downside is that there is no food service at the pool, you have to go to the cafe by the side to pickup your order. Nice suntanning beds and lounge chairs, huge jacuzzi (for 80 people).

    The only downside about this place is valet parking only, for $30/day, beside that it takes a long time for them to bring your car around even if you called in advance, i waited a good 20mins for my car! 2nd, there are alot to do around here, no much choice in dining or shopping.. you have to head to downtown miami or southbeach.

    By the way Viceroy is located together with Icon Brickell condo, this is where Jennifer Lopez and Marc Anthony bought their 10units of penthouse! Yes, people's magazine reported that they stayed here when they visit miami along with their kids. Darn, i was going to buy one of the penthouse but thanks JLO for buying all of them! What do you do with 10units???

    24/04/11 | Link | Rating: 4.0
    61. Brandon Z.
    Great spot for a weekend, for couples.  The rooms were of an Oriental theme.  The hotel was clean and beautiful.  The only reason I don't rate it 5 is because the hassle over parking.  The hotel offers valet at $26 per night.  So this means bring everything you need from the vehicle and break out some extra $ for tips.  Oh well.  You'll love the room, at least.  Get an eastward balcony, to see South Beach & the Atlantic.  If you don't, it's ok.  They have a rooftop pool, balcony, and a restaurant.  Enjoy!

    29/05/13 | Link | Rating: 4.0
    62. Liz T.
    The pool area and gym/ spa is out of this world amazing. The rooms and guest service were also impeccable. The AC was dripping and forming a lake in our room so we were swiftly and kindly moved to an upgraded room for our inconvenience. Had really awesome and unique room with very eclectic decor.

    14/01/14 | Link | Rating: 5.0
    63. Ashley A.
    I had always dreamed of staying at this hotel after I saw photos of it's  amazingly beautiful decor online.

    They offer great rates in the summer season, I stayed here last September, around my birthday and it was amazing! They upgraded my room to a suite that I assure you, you will be "wowed" by. I payed about $169-200 for the room a night and it was well worth $600.  Every inch of the room was beautiful, spacious and amazing. Including a patio that spanned the living room and bedroom.

    The staff was very friendly and when I went to the car later had already remembered my name greeting me formally and asking if everything was well.

    The upstairs bar was closed because of a rented out private event (it might have been neat to see it but no big deal).

    The pool deck has a stunning view of the canal that separates downtown miami from miami beach.

    Very close driving distance to miami beach, and nice location in downtown. If you dont have a car it might be an expensive car ride though, Florida is not very cab friendly.

    I would stay here again in a heartbeat. The perfect mix of luxury and relaxation.

    20/07/12 | Link | Rating: 5.0
    64. Nenette Y.
    I thought the hotel was fine but don't think we'll be staying here again.

    Service was great, everyone was friendly, professional and very helpful to us.

    However location just didn't do it, if you want to be near the beach don't choose this place.  My husband and I thought we'd be happy with the pool area but it didn't work for us.  The pool is on the 15th floor and from what was described we were expecting an awesome experience... unfortunately it fell flat as it was pretty boring, no places to lay out to enjoy the sun, and the bar set up was just odd/not very convenient.

    The room was nice, however we got stuck with a crappy bathroom because the water from our shower leaked everywhere.  I mean EVERYWHERE as in the water went outside the bathroom into the hallway. Not normal.  I appreciate form, but if there isn't function what's the point?

    Wish we had time to visit the spa, unfortunately we didn't but those pictures online are just gorgeous... we did visit The Club on the 50th floor.  I'm happy that since we were hotel guests we didn't have to pay cover because if we did that would've been a downer since we left after 20 minutes.  It's beautiful up there and if I closed my eyes half way the outside area (sort of) reminded me of Sky Bar in LA, too bad the music was atrocious.

    01/01/12 | Link | Rating: 3.0
    65. Tiffany G.
    Despite the fact that the room, pools, and views are very nice, this is the most poorly run hotel I've ever seen. Everything went wrong, including the room not being ready for hours after it should have been and then our luggage did not show up (they held it for us) until very late. They need better management!! It would make a HUGE difference. Can't give them more than 2 stars..

    16/12/12 | Link | Rating: 2.0
    66. Audrey B.
    First off let me begin by mentioning that last night I went out to celebrate 25th birthday and out of all the clubs in Miami Fl I chose to go with YOUR club. Ok so this will be a long one. So we park and make the line. We knew a promoter but he couldn't get us in,so we made the line like everyone else there. We waited and waited. We finally get to the front of the line and they let in 3 of my female friends in first (note one of them didn't have an ID yet the bouncer and police officer still allowed her entrance) mind you that's a major booboo she could've been under age. So my friends and I decide to go with getting a bottle because it would get use in faster and we'd be better off (mind you I've now been waiting for 20 minutes). This small Caucasian man with facial hair, and one of the front door men, came up to me and said that I couldn't get in because of my shoes when clearly there were other things that they were allowing to happen. So then he says she can get in if you buy two bottles which runs for 700$ and my friends where willing to pay just to satisfy me on my big day. We go around to the other line that takes the bottle services and wait for him to tell us that all they had was a cabana that cost $1000. Mind you my friend that doesn't have an ID is on the 50th floor of the place enjoying her time while I'm having such a hard time just trying to get in with an iD looking pretty good I would think and trying to get 2 bottles. What really gets me is that I can't wear heels because I have back and joint problem. That's the reason why we chose to celebrate in a place that was upscale and offered bottle services so I would be able sit and enjoy my time as I should be able to like every other girl there. I may not be skinny or "MIAMI LOOKING " but I'm a person with money and trying to have a good night like everyone else. I think it's pretty sad that I got denied service and entrance all because I am a heavy set woman trying to enjoy my birthday. To me this club went from upscale to bottom of the bucket. I will NEVER EVER EVER RECOMMEND THIS PLACE TO ANY OF MY FRIENDS AND FAMILY TO GO VISIT OR WASTE THERE MONEY AND TIME. THANK YOU FOR MAKING ME FEEL LESS OF A PERSON ON MY SPECIAL DAY. AND THANKS FOR THE  TERRIBLE EXPERIENCE OF AN UPSCALE CLUB.

    12/01/14 | Link | Rating: 1.0
    67. Nish N.
    The galactically-endorsed resource Wookieepedia (
    starwars.wikia.com/wiki/… ) says that the term viceroy "could apply to a variety of governing positions, often in place of a monarch or in control of a large jurisdiction," and that's sort of how I am feeling staying at this hotel right now.

    Here's my morning routine thus far: go for a moonlight swim in a rooftop pool that overlooks the city. Then I take a bath with Neil George body products, and rinse off in the shower that could fit four people (and probably has at some point).

    It's kind of like being a Jedi Knight, except everyone is hot and/or tan and/or glamorous. They most certainly do not look like Nute Gunray ( starwars.wikia.com/wiki/… ).

    Oh wait, I have to go now and stand on my patio that adjoins my luxe suite and look down on regular people. May the Force be with you, bitches!

    08/04/10 | Link | Rating: 5.0
    68. Emi A.
    There are some really nice things about this hotel - primarily the decor and some of the amenities - but the service is bad and I would never stay here a second time. I was impressed with my suite when I arrived, and it really was a lovely room. But beyond that I had a number of issues, and my friends staying in another room had an even worse time (plumbing problems that forced them to change rooms, etc.). My plumbing worked fine, and the shower and soaking tub were great. Perhaps the weirdest thing about the hotel is that the bathrooms, which are beautiful, have only these semi-transparent bamboo shades throughout despite the fact that they have either a partial or full view (depending on where your room is) of the residential parts of the building. So someone could theoretically see you through the shades and the clear glass shower door. Being a woman and pretty creeped out about it, I had to shower with the lights off and still felt uncomfortable.

    Housekeeping service was terrible. My room was never cleaned during the day even though I was gone for several hours and put the "Please Service" sign on my door. I had to call to have them come and clean or even to get fresh towels. When I arrived the previous guest had drunk the water in the mini-bar and filled the bottles up with tap water and put them back. Gross. Not the hotel's fault but it was just another irritation during my stay. Also my mini-bar was not fully restocked, so I had to call to have that done as well. Free internet was slow... fine, but when I did pay for the faster connection in order to get some work done it worked for a while and then cut out. I didn't even bother to call the front desk to fix the situation. Everything I called them about took forever to get resolved.

    I had to fight with them to remove erroneous charges for valet parking from my account. After spending half an hour at check-out to clear it up, I was assured that the charges woudl be removed. Not surprisigly though, given the level of incompetence I experienced, the charges appeared on my credit card a few days later and I am still waiting for them to remedy the situation. My friends who had an even worse time spent an hour or more arguing with the managers because they were so upset about how bad their stay was. Staff were generally just not that nice. Not exactly rude, but there was a snotty undertone to everything and a general unhelpfulness.

    The spa was really nice and we spent time in the hot tub. It would have been perfect if one of the tubs hadn't been out of service. This seemed indicative of the hotel in general...it has the potential to be great but there is something really lacking in the experience. The restaurant was under renovation, leaving only a cafe by the pool and room service as food options. There is no regular hotel bar, only the night club, which is not always open, so there aren't many options to just grab a drink before you go out or at the end of the night. Another random weird thing...no patio furniture on the balconies so it's hard to enjoy them.

    All in all, it was a pretty disappointing stay. I've stayed at the Epic nearby, which was infinitely better at a similar price point, and I would check out other options in the area before I ever came back here.

    21/11/13 | Link | Rating: 2.0
    69. Colleen C.
    Just what the doctor (and nurse) ordered!

    I joke, no one prescribed me a vacation, but in keeping with a love of self-diagnoses and rx'in, I did fancy myself a vacation. And vacation I got.

    On the advice of a very trusted Miami source (lookin' at you Maria A), I poked around the Viceroy web site, and began dreaming of 200 yard infinity pools, massages, sweet sunshine, poofy beds (with no dog hair whatsoever), cleaning service, mini fridges and...well, Miami.

    What's this? A special deal if booked/prepaid through the site! Book two nights, receive the third free. FREE? yay! Meaning, a deluxe suite for around $200 per night (when averaged out). Or, if we had opted for the regular room (still pretty plush) it would've been about $160 per night. Lovely, just lovely. Luxury + Frugality = a Colleen-approved happy place.

    Ok, so I was already pretty stoked BEFORE i got there. Then I got there. And then I became...well, ya know. Really stoked. Whatever, it's sweet! It's sleek/modern Alice 'n Wonderland all up in here, and despite my distaste for most things oversized...this hit the right notes.

    A one bedroom suite, complete with living room, big bedroom, 1.5 bathrooms, balcony, bathtub, rain shower and dual sinks with George Neil (or Neil George, I can't recall, I was too busy breathing in expensive scents), and mucho mood lighting. BE still my little hotel-snobbing heart. It's a winner.

    Great staff: however, if you don't want your room entered 4-5x per day (multiple refreshing, mini-bar stocking, towel fluffing, cleaning) make sure to hang the thing on the door. You've been warned!

    Pool: Oh, it's pretty heaven up in here, let me tell you. Ample chairs, and cushions akin to queen sized beds on which to sprawl and collect sunshine. An infinity pool cascading out into the bay, full view of Miami Beach, LARGE soaking hot tub, reflecting pool and a big-ass chess board (sadly, I never used this). A nice little cafe to pick up an iced coffee, fresh towels, ice water....the only hitch is that you'll have to chase the sun around the pool, but hey...it could be worse, right?

    The spa will be reviewed separately, it deserves its own dedication. mmmmmmmm.

    I vote Viceroy in Miami. Vacation, complete.

    08/04/10 | Link | Rating: 5.0
    70. Kathleen M.
    My seriously pimp 1BR suite at the Viceroy reminded me of my grandmother's South Florida house. And trust me, that's just about the biggest compliment I can give a place.

    When I arrived at the Viceroy at 4pm I was a little peeved that they didn't have a room for me. After waiting for an hour upstairs at the seriously stunning pool, I came back downstairs to find that they still didn't have my junior suite ready so they did the smart thing and upgraded me. Holler for that, because this room was seriously posh.

    Throughout my two night stay the staff really was top notch and the surroundings reflected the 5-star quality of this spot. There were a few downsides (electrical outlets hidden by furniture, seriously crappy and painfully expensive room service food) but given the room and the pool I really just can't give them less than a 5. Thinking about that insanely deep and gigantic bathtub makes me all warm and fuzzy inside.

    30/08/10 | Link | Rating: 5.0
    71. Sofy G.
    Lounge of hotel is really small, nothing fancy... Btw, front desk service is very friendly.

    The rooms are clean, comfty beds, love the shampoo :D .

     a m a z I n g views!

    The pool is nice, but they definitely need to do something to make the experience more enjoyable ( i will sugest better bar and pool service).

    03/06/12 | Link | Rating: 4.0
    72. Peter D.
    This is the classiest hotel I have ever had the pleasure of staying in. And since it takes one to know one, the girl at the front desk took one look at me (in my finest t-shirt) and upgraded me to a one bedroom suite.

    Now, all the rooms are gorgeous, but the suite is also absurdly, unnecessarily huge. It's twice the size of my apartment. There is a full living room, a dining room and an incredible balcony overlooking the river, which I absolutely did not stand on in my underwear and yell, "I'm in Miami bitch!"

    When describing this hotel room, I want to use the word opulent. And I never use the word opulent. For god's sake, there are two bathrooms! When you're alone, you really don't need two bathrooms. Believe me, you can't even use both at the same time if you TRY. (Seriously, you just end up with pee all over the floor.)

    But there are downsides to having a suite this big. If nude calisthenics are your thing, don't be doing them in the bedroom. When the maid comes by to clean, you'll be too far away from the door to hear her knocking. And when she walks in, she's going to end up scaring the bejeesus out of both of you. I haven't heard someone scream that loudly since the last time I stayed here.

    As if that wasn't enough, there's also a huge, life-size chess set up by the INCREDIBLE pool as well. Staying in this hotel is like a vacation, even when you're in Miami on business.

    26/08/10 | Link | Rating: 5.0
    73. Maria A.
    Press play first: youtube.com/watch?v=2RHT…

    A week without you
    Thought I'd forget
    Four weeks without you and I
    Still haven't gotten over you yet

    Stayacation
    All I ever wanted
    Stayacation
    Had to get away
    Stayacation
    Meant to be spent alone

    A week without you
    Thought I'd forget
    Four weeks without you and I
    Still haven't gotten over you yet

    Spent some suite time at The Viceroy. The rooms are spacious and comfortable. The staff accommodating and polite. I ordered room service and when there were a few hiccups I was comped the entire meal. The bathroom is well laid out and made me rethink any future bathrooms in any apt I live in.

    Vacations aren't the easiest to plan but staycations are just a check-in away.

    I'll be back soon!

    17/08/10 | Link | Rating: 5.0
    74. Cassie K.
    I have mixed reviews of the hotel. I absolutely loved the rooms -- the double bed rooms are HUGE. Nothing like what you get on South Beach. They are extremely clean, comfortable, and decorated fabulously. They have a lovely (huge) pool that was very relaxing.

    The downside is that the customer service is majorly lacking. Sadly, I would say for every 5 staff I interacted with, 2 of them were great and 3 were poor. On various occasions I would call for questions (car service, late check out, recommendations, etc) and not one time could I get a straight answer. Additionally, they should remind their staff that a simple smile can go a very long way.

    Overall it was a special weekend with my friends.

    15/04/12 | Link | Rating: 3.0
    75. Rhena F.
    Love this hotel. It's so posh and had so much to offer. It's located in Brickell so yes it's pricey but it's worth it. Gorgeous pools, restaurants, a club, and great views.

    23/06/13 | Link | Rating: 3.0
    76. Samantha G.
    Stayed at this hotel via a package deal purchased online. 3 days, 2 nights and my first time in Miami.

    What a fabulous room! Great service. Rooms are larger than most hotels. The bed was large and comfortable. Our view was of the street, so while we had a balcony, we didn't spend any time outside. We had bathrobes brought to us, and unfortunately they were a bit scratchy, but it didn't much matter. The room more than made up for it.

    The bathroom was spectacular. Huge and gorgeous! The showerhead was large and had multiple spray options. The shower itself was large, but careful to shut the door properly or you might get water all over the floor outside! The countertop was plenty large and had two sinks, perfect for a couple to stay and each have his/her own space. And the Neil George bath products? Wonderful! Absolutely wonderful. They smelled so good I wouldn't mind taking multiple showers a day just to use the stuff.

    I also loved the options they have of stovetop heating, a great microwave and silverware for you at the ready. The coffee machine is really intense and produces a great cup, even for those of us who like it strong (for a charge, of course).

    The pools here are also great. While not deep enough for true swimmers (no lap swimming here), there's plenty of space for everyone. And while the pools are technically closed at night, it's not really monitored. A nighttime jacuzzi visit is pretty spectacular and pretty private, even in such an expansive area.

    Walk over to the end of the pool and take in the views, day or night. It's great either way.

    Also, because we were guests of the hotel, we also received complimentary access to the spa. You'd be dumb not to take advantage of this. While in the other tower, the spa is ridiculously beautiful! Towering chandeliers. Hot and cold jacuzzis. Floor to ceiling glass-walled steam room. Cold face towels infused with mint water! Even if you don't receive a treatment, it's still a great place to go.

    The cons here: On the afternoon we spent at the pool, they ran out of towels. We didn't complain too much, but really. How does a hotel run out of towels? The lobby is very small, and while very trendy looking, it would be very cramped to hang out it. Upon checkout, you'll find that parking is close to $40 a night. Not the best, but you do get in and out services at any time. Just call the desk 5 minutes before you come down and they'll have it ready and waiting!

    Overall, this hotel was very luxurious. I didn't feel like I was missing anything by not staying in South Beach. Close enough to get to and from, but far enough away to be able to relax.

    I would happily stay again.

    05/08/12 | Link | Rating: 4.0
    77. Fresh Young Balki B.
    I was able to take advantage of a really good rate on line, I was a little apprehensive with some of the reviews indicating that some of the staff was rude or the rooms were not always very clean. We stayed here for 6 days last week and I was pretty impressed. The hotel staff was all very friendly and our room was clean and quiet. Our room was on the 14th floor and had a great view of the city and Biscayne Bay.

    We had room service a few times at it was all pretty good and arrived promptly. We also ate at Cafe Icon, had some sandwiches, it was good, but a little pricey. Also I don't know if it's a standard in Miami, but more often than not %20 gratuity is included in the bill, this was the case as well when we ate at the Cafe Icon and had room service.

    My fiancée had a massage at the spa and was very pleased. The spa area is open to hotel guest and residents, it includes a fitness center, saunas, water lounge and locker rooms.

    The hotel is located downtown and in walking distance to some bars and shopping as well as a really good restaurant a just up the block Truluck's. It's not a very far walk to the American Airlines Arena and the Bayside Shopping center. As long as you don't mind walking then the hotel location is okay,we spent a lot of time going to south beach which was about $20 via taxi one way.

    Overall we had a great experience but did have to take a taxi to explore more of Miami.

    29/06/12 | Link | Rating: 4.0
    78. Margaret G.
    The decor makes me think of drinking, doing drugs and a few other fun things. Alas, I'm a bit old for all of that so let me write about the things I can appreciate here. The pool area/view is amazing (especially at night). You can brew Illy coffee in your room. They fill your ice bucket for you which it really thoughtful. They have slippers that fit my big size 10.5 feet. The bathroom layout, windows, space and view in the junior suites is sick. Now, the downside...the staff although polite does not care.

    04/06/13 | Link | Rating: 3.0
    79. Kandice L.
    GORGEOUS, all the amenities, great grounds, great staff. NOT directly in the mix and mingle of the SoBe life, but I had fun hanging out here and taking a dip in the pool after a warm day. The fridge is stocked well, coffee and espresso in room and the room service was exceptionally fast and appropriately priced. The beds are wickedly comfortable and the design of the rooms are so amazingly aesthetic and gorgeous. There are unique art pieces throughout the hotel and the rooms and the views are great.

    21/05/12 | Link | Rating: 4.0
    80. Anna C.
    I am in love with this hotel!!... we stayed here for 8 nights and everything about it was stellar...
    Staying at this hotel made our trip to Miami even more Incredible..
    The staff is great, if you need anything they are very quick to respond and very friendly. The room was immaculate.
    The best part was the pool and spa. Dont forget to visit the spa area !!!!
    The pool is a great place to relax, I was a bit disappointed that they do not permit night swimming, nor are you even allowed to dangle your feet in the water. A bit silly if you ask me..
    Visit the spa area, although I did not receive any treatments you are still permitted to use the spa area...which is absolutely beautiful!!!!!. The gym is small but is perfect if you are in need of a quick workout. Enjoy your stay...I know i did...

    04/09/11 | Link | Rating: 4.0
    81. Kimberley C.
    A LOT I have to say here!

    First off, I'm a big fan of Kelly Wearstler's interior design expertise.    There is also a Viceroy Hotel in Santa Monica which I believe is the first one that was ever designed as a Viceroy Hotel.   The Viceroy Miami is a WHOLE other ball game.

    Through a quick and easy Kayak search I was able to get a junior suite for an unbelievable price of $175.00!!!  Can you believe?  When I saw the quality and spaciousness of the room I just about fell over!  This room is an $800.00/night hotel room.  Because of my unbelievable good fortune I decided to stay for a few days.

    This room has 5 star written all over it.  The amenities were amazing.   Illy coffee machine, Sferra linens etc etc.   All current technology between TVs, iPods, radio, telephone(s) etc.     The ROOM was 5 star, the hotel is 4 star.

    Without being too wordy here, allow me to sum up the experience you will have here:

    SERVICE:                    Front Desk (good), everybody else on staff (horrible)
    VALET:                         Horrible.  You will either end up with dents on your car or stuff stolen out of your car or both.  Also, most of the valet staff does NOT speak english.
    HOUSEKEEPING:     Good.  do NOT leave your laptop or ANYTHING of value out in the open so that an employee can steal it.  I don't trust the situation there.   Too many people in Miami DESPERATE for money.  It is better if you do not have them clean your room everyday, safer.  Keep people out of your room.
    POOL:                           Gorgeous!  Longest pool in Miami.   A good pool to do laps until you keel over.   CROWD?  Mixed.  From ghetto, to hip-hop moguls, to trust fund babies, tourists, over all?  80% hispanic.   Very quiet pool.
    Club 50:                        Beautiful view from the top.  Mixed crowd.  Music is so so.

    Overall?

    I would stay @ the Viceroy Miami again just so I can get those rates and then I would taxi everywhere I want to go.   Don't get a car rental.  Not necessary.  Miami Beach is very close and its nice to get away from the riff raff in Miami Beach and come to your luxurious hotel room which would cost you $1000.00/nite if it was located IN Miami Beach.

    Wish very much that the management of both the Viceroy and the ICON would get it together and figure out a way to increase trust in their personnel and hire people who are not potentially thieves.

    Miami is hurting so bad is makes me sad just to see it.

    Watch out tourists!  You are going to be taken down if you don't watch your wallet and purse.   Credit card theft is HUGE in Miami & Miami Beach & theft in hotel rooms is at an all time high.

    04/06/12 | Link | Rating: 4.0
    82. Diana M.
    Beautiful and trendy hotel.
     stayed at the balcony suite last new years. Service was goid. I frequent the pool also called the ICON due to its residences on one side. Great infinity pool..alsol a hot tub the size of a reg pool. Bar service Not good. Better off getting your own drink in the cafe. Nice quiet atmosphere with awesome views of the bay! Parking is 8 bucks if u ask for a pool pass BUT that depends on valet if they want to give it to ug or not. Forget parking on holiday weekends...its jacked to 30 bucks. I dont bother then.

    13/07/11 | Link | Rating: 4.0
    83. Joe B.
    Love this hotel!! Stayed here from January - February in the "Residences" part of the hotel with a penthouse condo...was a fabulous deal. $3900 for the month and included valet parking. Couldn't pass that up considering room service and anything else you ever would need is a click away. This place is living like a king (or a princess if you're a chick ;) . The check-in staffmember was a little weak but that is okay as I couldn't give a crap about that anyway. Valet sometimes does take a while to get your car, and the fact that it is valet only does suck but you get used to it. The hotel restaurant, pool area and surrounding area was all great!

    16/09/13 | Link | Rating: 5.0
    84. Wayne L.
    I would rate Viceroy Miami at a 3.5 honestly, but I'll give it the full 4 stars.

    Like some other reviewers, I stayed here via a package I found online (Hotwire) that also included my flight. This was also my first time staying in Miami.

    The location of Viceroy Miami is excellent. It is smack in downtown right by the river. It is near the Metromover and is very walkable to the downtown shops and restaurants. The interior of the hotel is very fancy, with an Asian-inspired decor. The rooms are nice as well. The bathroom is big, and the Asian-inspired theme carries here as well. Views are very nice.

    Some negatives of Viceroy are that wifi costs money, parking situation is terrible (you must valet, and it is rather expensive), and the famous infinity pool? It really isn't infinity - you can see the edge, and it doesn't just drop off like how infinity pools usually are. Alcohol is expensive as hell. I bought a strawberry daiquiri so that I can drink it while chilling at the pool. It was fifteen dollars. I'm done.

    The positives at the end outweigh the negatives for me. The pool area has some great views, the gym is very good, and the rooms are nice and comfortable. The staff was friendly. I especially liked the location a lot - cab ride to both South Beach and the airport was only 20 something. There is a restaurant (Eos) and a club (Club 50) there as well, although I only went to the restaurant.

    To sum up my long-ish review, good hotel, great location, some drawbacks. Overall, a good experience.

    04/09/12 | Link | Rating: 4.0
    85. A B.
    In Miami for the weekend and decided to try a new hotel and skip our usual choice in Brickell.  We had some issues when we walked into our room and addressed to the manager, she was quick to fix everything and was very accommodating, which was great.  We decided to forgo the room cleaning since I read some reviews about theft and didn't want to risk it.  If you skip the cleaning you will receive a $10 credit to the restaurant.  We booked a suite and it was huge with a massive balcony, the room was nice and our bathroom was enormous!  The pool is amazing the views are stunning, but if you are a sun worshipper you literally have to relocate from one spot to another so that the sun is not blocked by the building.  We tried to order food at the pool and a few drinks but could not get anyone's attention for service so we walked to a nearby restaurant and just ate there.  All in all not a bad place but not as good as the Four Seasons, no one can beat the service at the Four Seasons.

    25/03/14 | Link | Rating: 3.0
    86. Halle T.
    I was really let down by the Viceroy, mostly because of the service. The front desk was frequently left empty (seriously, empty). And it took a few minutes to reach service by phone.

    There was a limited selection for room service, and the food that we did order was pretty mediocre. The staff clearly treat their roles as jobs and not service providers at a luxury hotel. Hence taking almost 45 minutes to bring towels to our room.

    The room size was decent (room 808) although the shower was a bit awkward with a handicap bench taking up most the space. Overall I really liked the design and furnishings, and thought the bed was really comfortable (although oddly it didn't come with bedsheets -- just the mattress cover and a duvet-- so we had to actually request sheets).

    Also, strangely, you have to request robes to use during your stay. They did not come with the room.

    01/01/13 | Link | Rating: 3.0
    87. Maria K.
    Where do I start? I'll make it simple.....
    Best hotel in Miami!
    Best customer service
    Best rooms, elegant, clean, modern, beds         are super comfty
    Best views
    Everything is within walking distance
    The mini bar has unique items for low $
    Well done I will definitly be back:)

    27/10/11 | Link | Rating: 5.0
    88. Jess L.
    Nice place with amazing views. Yes it's pricey but it's expected. 15th & vine has great food! The club upstairs had a cool vibe. However, after exiting the club and trying to retrieve our car, the valet made me leave on a sour note. Worst service ever. They took 40 minutes (not an exaggeration) just to find the car keys! They brought the car in 2 minutes. They weren't worried about us at all until the manager came. They're very unorganized and I'm so confused as to how such great place can have such shitty service.

    25/07/14 | Link | Rating: 3.0
    89. Barbara G.
    I recently stayed at the Viceroy Miami and while the hotel and rooms are nice, some of the service we experienced was bad.

    If you go to 15th and Vine, plan on getting completely ripped off. I ordered two iced coffees for over $10. Not to mention, the service is awful. Our friend waited 45 min for a salad (while me and my boyfriend got our food and ate it). The waiter just CLEARLY forgot to place the order, but didn't rectify the issue at all. They were more annoyed with us asking where the salad was. Also, it was NOT PACKED. There were like 7 guests...they just were utterly confused by everything and couldn't get their act together.

    Plan to wait at least 30 min for your drinks at the pool on slow days. I am sure in the summer it'll take 1 hour. Plus, Viceroy is just flat out expensive and not worth it. Their food and drink service is 3 out of 5. Also, it's great to go to a pool and their are NO pool towels for guests and you have to wait for a fresh batch.

    I'll never stay there again, but the hotel is nice. Just worst service I've had in a while.

    19/02/14 | Link | Rating: 2.0
    90. Maia D.
    The viceroy struck out everyday for us, sometimes several times a day.
    We paid extra for a "water view" which turned out to be  a joke - we were able to catch half of the river and half of the highway, It was so noisy with cars that we couldn't even open the sliding glass doors to let fresh air in. The "balcony" - which was a long stretch of outdoor real estate off of our suite, had no furniture out there so even if we wanted to, we couldn't sit out side. When we called down to guest services to ask about balcony furniture, they sent up 2 conference hall chairs.
    We checked in Thursday at 3pm, and at 3pm on Friday we had to check in with guest services to let them know that no one had come in to service our room and we needed fresh towels. We got towels but at 6pm we checked in with guest services again to let them know no one had been in our room still. When we returned to our room at 11pm on Friday night, finally someone had been in to make our bed and swap out our dirty towels.
    The instant coffee was never refilled from the first day and there was no milk provided powdered or creamer.
    The couch had an enormous stain on it and smelled like an old man. The televisoin remote was filthy from greasy fingers.
    The rooftop pool scene was fun, but you don't have to stay there to use it. Next time in Miami, I am going South Beach area all the way.

    22/01/13 | Link | Rating: 1.0
    91. T K.
    I am currently shooting a televison show in the Brickell area. After careful consideration I chose to stay at the Viceroy Miami because I am traveling with my 2 year old son and nanny, and needed to have a) an area where our nanny could have her own space and b) a full working kitchen so that we may prepare food for my son.

    After a week at the property, I was genuinely appalled at the terrible experience we are having at this property. I'm on the Internet now desperately trying to find another place to stay.

    Chief complaints:
    a) I'm traveling with a 2 year old boy. When I was told that we were being put into a room on the 43rd floor with a balcony, my first concern was whether or not the sliding doors have safety locks at the top or bottom to prevent the doors from opening. The front desk replied that "there was a regular lock" on the door, and no safety latches but "the door's pretty heavy and a 2 year old couldn't work it." Wrong. Within minutes my son was able to turn the latch and pull the door open.

    b) Probably the worst thing that has happened so far was when my son tripped in the elevator and hit his head on the bottom of the door panel, which caused a traumatic head wound that not only bled profusely, but caused a sizable and deep gash in his head which immediately necessitated a trip to the ER. I called down to the manager on duty, George to ask him to please source me the closest ER with directions and a phone number. I also asked him to please pull my car around immediately so that I could take my son to the ER. I was handed a printout from Google Maps and was told by George that the nearest hospital was BAPTIST and it was at 2600 Brickell Ave (still have the printout as proof).

    Imagine my furor, horror and dismay when we realized that the address that George Ramirez had given us was not a hospital, but a residential complex . It was only by a stroke of luck that the Miami PD happened to be parked outside of this complex. I flagged the officer down, showed him my bleeding and crying son and asked him the address and directions to the nearest Hospital. We were pointed in the direction of Mercy Hospital.

    c) We booked a 1bedroom/den so that the nanny could have her own area and place to sleep. Prior to traveling to Miami from Los Angeles, I called the hotel directly to confirm that the den would be equipped with a pull out couch. The operator confirmed this was the case, and I confirmed and booked the room based on this information. We returned to the hotel after our trip to the ER....
    Guess what? The promised "pull out couch" didn't exist. Either in the living room or the den. So the room that the hotel advertised was nonexistent, and my exhausted nanny, who again, had just traveled 2,000+ miles on a red eye, taken care of a toddler and been to the emergency room with him....did not have a comfortable place to sleep.

    d) Please believe other reviews here in regard to the situation at the Valet. It's absolutely terrible.

    e) Please also know that this hotel is right across a drawbridge that sometimes backs up traffic for 10 minutes or longer.

    The good news is that after contacting the GM of the hotel, she heard all of my complaints and seemed genuinely interested in implementing procedures at the hotel that addressed my concerns.

    The bad news for the hotel is that I'm unwilling to take a chance on them again and will be booking at the Mandarin when I next return to the area.

    04/02/13 | Link | Rating: 1.0
    92. Anthony J.
    Honestly I wanted to write a better review for the viceroy with more stars but they make it extremely difficult. I actually was looking to buy a place here and I'm totally turned off. Alright, to start when we arrived I asked how much valet was if we were staying at the hotel... In a rude tone they said 37 a day... Ok I guess... So I decided to park across the street.  After checking in we went to our room and noticed several things were cracked or looked liked shit. Two lamps did not work and the hole where the shower head comes from was exposed and looked terrible. The "engineer" came to our room to try to fix the lamps but he could not. After settling in we decided to have lunch at vine, well let me just say the kitchen took 40 minutes for a salad with no1 else in the restaurant... I was hella annoyed. After lunch we went to the gym and the spa and they honestly were the best part of the hotel. The gym is super clean and it's free for hotel guests and they lend you headphones if you don't have any. The spa is also very gorgeous. The area near the end of the pool needed to be re-done as some of the metal in the floor was exposed and looked shabby for this type of hotel. When it was time for bed we began to hear banging noises above us for a few hours around 2 am... And called downstairs and they said we were below the kitchen and they would call them and tell them to be more careful. This went on every night and it was kind of annoying but not annoying enough to pack everything up and change rooms. The last night staying at this hotel we were watching tv and it sounded like I left the shower running but I didn't... There was water coming through the floor from the kitchen and into our room... And that was it... Fucking disgusting. We called the "engineer" again and he said oh ya this has been happening we thought we fixed it last week but I guess not... And we are like really? Are you kidding me... There is water on and all over everything... They gave us a free lunch and that's how they accommodated out horrible stay... After that I will never return to this hotel.

    11/07/14 | Link | Rating: 2.0
    93. CANDICE H.
    The Viceroy is one of the nicest and modern hotels I've ever been to. My bf and I went to Miami (for the first time together) and we got a great deal on one of those travel sites, so we chose the Viceroy.  It's a hotel that is not on South Beach and it is located in the Brickell section of Miami, which is like the financial district in NYC. The Viceroy is also part hotel, part condo,which is interesting.

    The rooms are gorgeous and they even have green initiatives.  When I stayed there this past week, there was a voucher in my room that stated, if you skip housekeeping services for a day, you would receive a $10 voucher for the over the top restaurant, EOS, on the 15th floor (please read my EOS review if you are curious as to why I'm referring to it as over the top lol).

    But the selling part of the hotel is not the rooms, or the location. It's honestly the pool.  I've never seen anything like it! It's HUGE! It's located on the 15th floor and it really wasn't crowded while we were there.

    If you are going there I would recommend a room which does not have a city view.  My room faced the street, and you can hear street noise (I'm from NY so I am accustomed to noise),and they were also doing construction on Brickell which occurred at random times. Some days it would start around 9 a.m., and then one night I heard construction around 9 p.m.  

    The hotel is not far from other hotels like the Four Seasons, Hyatt and they are near the Capitale Grill and Morton's.

    28/07/12 | Link | Rating: 4.0
    94. Y J.
    Rooftop bar/lounge is very nice with amazing views. Okay service that is kind of pretentious. Clientele could be defined as "snobby". Great place to bring out of town guests to experience the "Miami life" and enjoy the views.

    19/03/14 | Link | Rating: 3.0
    95. Ed D.
    Wow, this is probably one of the nicest hotels I have lived in all my life :) It is a pricey hotel but you get what you pay for! The Viceroy is really superior in their service as well as the total upkeep of the hotel. The pool/spa areas are really awesome!!

    We were put in an awesome sized room with a balcony with a city view. Definitely try the coffee maker :) The a/c vent in our room was a little noisy but when we expressed this at checkout and in feedback, they took down our feedback and followed up with us and gave us a contact name/number who would ensure that it wouldnt happen again..This level of customer service will always bring back a customer :)

    The parking is the only downside at about 40$ per day but I think thats kinda standard for downtown miami..if you're in the area, stay at the viceroy for an awesome experience!

    22/09/12 | Link | Rating: 5.0
    96. Johnny T.
    I suppose I always knew it would come to this. One day, years ago, when I saw pictures of that infinity pool, I knew that I would luxuriate in its presence. It happened. Oh yes it did.

    Thing is, as relaxing as that pool is (and it is!), I'd looked forward to the moment I stayed here for so long, I don't know that it could have lived up to my expectations. It's not entirely fair, but it's honest. The check-in process was pleasant, if not a little chaotic. The clerks couldn't find my reservation and then they couldn't figure out where I was staying. Blah blah blah. At a hotel of this caliber, I would expect a seamless check-in. Once they figured on a room for me, I went upstairs... and the halls were a bit dated. The carpet, the walls, the mirrors... it just didn't fit. After winding the route to my room, I opened up to an explosion of jade: the lamps, the floor, the accents, the bathroom... jade. It's not my style, but I was here to sleep, not to hosts guests (sigh).

    The bathroom, while a little much, was nicely spacious. I had plenty of room to move around but not as many products as I expected. Again, these are nits but in an iconic setting, I don't think it's out of the norm to expect the world. Moving from the bathroom to the bed... ah. A large canopy invited me into a pleasant night's slumber each and every time my head hit the pillow. The bed was the highlight of the room. Super comfortable, I'd recommend this bed to any weary traveler. My room also had a balcony view which overlooked the street. Not much to look at, but I appreciated it being there.

    I came. I stayed. I enjoyed. I didn't *love*.

    06/07/12 | Link | Rating: 3.0
    97. Shea D.
    I found this deal through hotels.com and I'm *so* glad I went with my intuition and "splurged" on this hotel because this was more than a hotel, it was a collection of condos right in downtown Miami.

    I ran the 2013 ING Miami Marathon on January 27th, and we required a hotel that was within walking distance of the start line but not so expensive as to break the bank. The Viceroy is a little more expensive than the "average" Miami hotel, but to a New Yorker it's not that bad at all. More importantly, you get a condo. I'm dead serious. Living room, full blown kitchen, bed room, large bathroom, bathtub with those little jet things, and a sky-view terrace that looks over downtown Miami. You also get free internet, free satellite TV, free use of their spa and gym, free pool, etc etc.

    To be frank, I just couldn't imagine our marathon weekend in Miami in any other hotel. This place was fantastic.

    So why the 4 stars? There were a couple of issues that were a little annoying, e.g. the towel holder in the bathroom was coming out of the wall and the satellite TV wasn't working when we arrived (though we never used it, it would've been nice to have it working when we got there). Also, this is not an easy place to find if you don't know where you're going. My hotels.com reservation said "Icon Brickell," which is actually the residential part of the towers. We wandered around late on Friday night getting sent back and forth several times before we were able to figure out where the entrance to the hotel is. Hint: it's called the "Viceroy Miami," not the Icon Brickell.

    When we come back to Miami, you can be sure we'll be staying here again.

    11/02/13 | Link | Rating: 4.0
    98. Aida P.
    A bit pricey but worth it! The design of this place is exceptional! and the infinity pool on the 15 floor is huge and the view is one of a kind! I love to stay here for special occasions. When I am here I find myself hanging out by the pool for hours and enjoying the Miami view.

    28/02/14 | Link | Rating: 5.0
    99. Jonathan R.
    This property is first of all in a perfect location. Brickel is full of great places to eat and drink and of course bear the beach. The room was gorgeous!, beautiful decor and comfortable beds. Next stop the pools deck was to die for. And on top of it all the spa was amazing! Great space and even better services!

    20/05/14 | Link | Rating: 5.0
    100. Jiannalin L.
    If I moved to Brickell it would be here!!!
    Great place to have a party or any future events. My family hosted my baby shower here and absolutely fell in love!

    15/11/13 | Link | Rating: 5.0
    101. Charla D.
    Spectacular pool & very nice pool deck area. Very professional staff at this primarily Asian inspired luxury boutique hotel. We had a city view room on the 7th floor, it was on an inside corner so there was a lot of noise bounce from the folks on the neighboring balconies late into the evening. The room has some functionality issues. Other than the bed there is only 1 chair. The shower, although aesthetically nice looking with the granite/marble walls & floor is very slippery & there is nothing to hold onto. If you want to unpack & use the drawers good luck opening the cabinet doors. There is a closet with a key lock but no door knob. Finally, the very large Chinese fighting dog lamps can only be switched on & off by reaching awkwardly behind them. They do provide turn down service each night.  Parking is limited to valet at $36 a day, which seems in line with other hotels in the area. It is however a very hectic valet area, especially when returning at night due to the rooftop nightclub whose entrance is right there by the valet stand. Be prepared to wait to drop off your car at night. Bottom line the pool is what makes this place.

    16/06/14 | Link | Rating: 4.0
    102. Ed S.
    Great hotel! Good staff! Only issue is their valet, just a little unorganized and slow, but they do their best! the hotel shares their valet with the residents. Floors 15 and up is all residents. FIFTY lounge, gets crowed, good music! Overall great experience. Not to far from south beach, about 5 miles away.

    04/08/14 | Link | Rating: 5.0
    103. Nathan B.
    Love the Viceroy. The rooms are big, the bed is comfortable, the views from the rooms are amazing and I love the pool. My fav hotel to visit and I always leave happy and refreshed. Only thing I don't like is the valet parking. It's very expensive and sometimes takes awhile for them to bring my car.

    04/07/14 | Link | Rating: 4.0
    104. Sabrina L.
    I was able to finally check out the New lounge FIFTY and had a great time. The inside looks much nicer, with more modern furniture. The views are still breathtaking and the ambience is perfect for a night out.
    The outside patio hasn't really changed much but is still georgeous. Drink prices are still steep. $20 Cover and $20 Valet parking.

    14/01/13 | Link | Rating: 4.0
    105. Kevin F.
    I will preface this review by stating that I paid $100 for the room on Priceline and so I was probably given the worst room in the place.  That said, for a supposed 5-star hotel, it was completely unacceptable.  Luckily, because we paid so little for the room, I was able to find it comical.

    Arrival:  Awkward, cramped arrival space hemmed in between the bridge and the front of the building is used solely for the valet operation (which costs something like $40/nt) which takes up the whole front of the hotel.  No sense of a grand entry as you awkwardly dodge cars.  Lobby? Nope.  Just enough space to stand at the counter to get your key.  And that's all that happened at the counter -- no warm welcome, no smile, and an awkwardly minimal amount of eye contact.

    Room:  Beautiful until we started touching things.  That's when it all fell apart -- literally.  The TV was barely operable.  The shower faucet handle came off in my hand when I turned on the water.  Hot water was strangely sporadic.  Lamps weren't working.  The sliding closet door wouldn't stay closed.  Dresser drawers were broken.  There were more issues, but I've lost count.  Serious maintenance needs to happen before the walls come crumbling down around them.  There was a soot-covered balcony overlooking the loud street, but no furniture even if you wanted to sit out there.

    Power tip:  If you don't have a lot of crap to lug around (or a strong desire to waste money), find a public self-park garage.  We found a place just across the bridge (Ingraham Garage) and paid $10.

    09/02/13 | Link | Rating: 2.0
    106. Jorge F.
    Love this spot. Definitely the most trendy and chic hotel in Brickell. Pure elegance! First time we stayed overlooking the Miami Circle, thereafter, all the other stays overlooked the water. Words cannot describe the pools. Very nice staff.

    22/01/14 | Link | Rating: 5.0
    107. Dave S.
    The valet service was unbelievably bad. 20 minutes to get our car and there was no line. Get it together. Nice pool.

    03/01/15 | Link | Rating: 1.0
    108. Joanna M.
    I love Brickell so much that if I moved to Miami, I'd want to live here: close enough to downtown/high rise buildings, lots of restaurants and bars, young professionals, perfect for a city girl like me.  If you are looking for a different Miami experience (a bit too mature or over the SOBE scene), stay at the Viceroy.  Both the rooms and apartments are BEAUTIFUL! Staff is awesome and being on the water is breathtaking.

    Oh and club 50 is a quick stumble to/from your room.  Awesome!

    10/07/13 | Link | Rating: 4.0
    109. Brandon M.
    The Viceroy hotel is BEAUTIFUL. It had a unique look to it. I really enjoy the emenities that it offers. I abuse the gym and spa whenever I stay. Im giving it a four star because I was charged some mini bar charges the last time I stayed that was not me.. I am also unimpressed by there PK1 vallet. First of all there rates are ridiculous. Its about $30.00 to park over night PER NIGHT. Along with it the last time I stayed they stole FIVE of my Regals movie free ticket passes straight out of my glove compartment... I was SHOCKED they didnt rip my sound system out. Needs improvement other than that I love the hotel. Although the next time I stay I probabbly will park across the street..

    04/10/14 | Link | Rating: 3.0
    110. Joseph S.
    1st off the restaurant 15th & vine- the salad was excellent.. But I was sitting for 40 minutes waiting for  the salad, then finally it came.. Now I'm only waiting 25 minutes already for my ice water.. The bill will probably only take an hour.. Needless to say the Service was dreadful... Thank god I was not dying I would have been dead by now.. As for the hotel itself well we learned not to stay on the 14th floor because it floods from the 15th floor, and all night it bangs from the restaurant above, there are only 2 good things about the hotel and they are the pool & the Caeser salad.. Otherwise the lamps in the rooms don't work also, and they use flat sheets to sleep on instead of fitted sheets. It's clear the viceroy caters to the residential buildings and not hotel. Don't stay on room 1410...

    04/07/14 | Link | Rating: 1.0
    111. Randy A.
    Beautiful hotel and location. The 15th Floor restaurant was way overpriced for what you get. Computers were down at checkout and they took my info but never sent my invoice until I had to ask for it again. The rather slimy taxi the hotel called to take me back to airport charged 30% more than my original trip to the hotel. All in all - 5 star setting with 2 star customer service. I probably would try a different luxury hotel on my next visit.

    11/02/15 | Link | Rating: 3.0
    112. Terry M.
    The room was great. Plenty of space. Half of my room was dark when I returned to my room, the engineer was there within minutes of my reporting it and had it fixed. Great customer service throughout the stay. Love the amenities, fitness center and Spa. Have to check out the huge yellow chandelier over the contrast pools in the floating library.

    20/05/14 | Link | Rating: 5.0
    113. Andrea S.
    This review pertains to the Viceroy condo which is affiliated with the hotel. We stayed on a condo on the 47th floor. The noise from the disco on the 50th floor is so loud that the condo shook. Do not make the choice that we did. We were not told qbout this disco. The noise went on all night. Following is what happened: We arrived at the condo with the hopes of having a relaxing vacation as we work very hard during the year. We were a bit put off by the urine stains all over the mattress and by the fact that there was not fitted sheet, just a flat sheet that was too small for the bed. The sheet came off the bed so we went out and bought a fitted king sheet.When changing the sheet we saw yellow urine stains (no mattress cover) all over the mattress. We called the management agent and they were very cavalier, not even bothering to get back to us.

    The worst came on Friday night when the disco (which we had not been told about) started to blast music at around 11 pm. The whole apartment was shaking! This went on non-stop all night. We called and management again with no reply. Finally, after leaving a message that I was gong to write a review on Yelp about this Danny called back (hospitality). He informed me that the disco is fun and that I should go up and enjoy it because people come from all over to dance there. When I told him that I had no interest in doing that and that I could not sleep and that he should've told us about it he said "you didn't ask." I also didn't ask if a bowling alley would be over my head or a wrecking ball through the window. Why would I ask if a loud disco was over us? Danny was as unhelpful as any person whom I have dealt with in my travels. We have traveled and stayed in many condos and hotels all over the world and this is the first time that the situation was bad enough to compel me to write a review. The noise was so bad that we asked people about it in the elevator and they told us they were moving out because of this. In fact, someone on the 38th floor (we were on 47, disco is 50) told us their apartment shakes from the noise. In addition, but less important to us as it was the balcony, the lock to the door was broken and it took them 3 days to get someone to fix it. If you want a restful vacation with decent customer service, do not go to this place. My husband who sleeps like a log could not sleep, even with ear plugs in. For nearly $500 a night I would expect to be able to sleep.

    28/02/15 | Link | Rating: 1.0
    114. Laura S.
    What's that you say?  A hotel with an infinity pool that's 2 city blocks long?  And you heard it's on the 15th floor?  I'm in.

    I was looking for an excuse to take a vacation with some friends and after stumbling over this gem I knew I had to stay here.  This hotel is stunning.  It is modern, dramatic and filled with light.  

    The 6 of us spent a couple days at the pool unfortunately (for us) ogling all the beautiful people laying out.  The drinks there were fantastic.  We were enjoying our bloody mary's until we made friends with the daybed of new yorkers next to us who offered us some of their champresso (champagne and espresso).  Keep it classy NYC, keep it classy.

    Went to club 50 the first night and took in the totally amazeballs view of miami.  Had a couple drinks, danced like crazy and went to bed way too late.  

    There's a separate line for guests to access club 50...just flash your room key and your one quick elevator ride up to the 50th floor.

    27/09/13 | Link | Rating: 5.0
    115. Desiree A.
    This review is for the pool! They have great parties with hot djs! Check out Sundays if you don't want it too crowded. Beautiful views and beautiful people.

    30/05/14 | Link | Rating: 4.0
    116. David J.
    WORST VALET SERVICE I'VE EVER ENCOUNTERED ANYWHERE IN THE WORLD.  Seriously, rude, doesn't care about your time, takes 45 minutes to get your car.  I almost missed my flight.  Rest of the hotel Ok, pool is alright but be prepared for mostly shade.  If you want a sunny pool stay at epic.

    14/02/15 | Link | Rating: 1.0
    117. Amy N.
    This place is fabulous. I spent my holiday with my boyfriend and both of us love it. We stayed for one week and got a good deal. $200/day if you stay longer than 3 days. I think it worth it. Room with good size and pretty design. In general I can tell that the one who design this hotel is Asian, lol. You can see that through the lamp in the room, the picture, the statute near the elevator is Vietnamese girl. The pool is huge with awesome city view. The also have hot tub for 50 people. The pool area are designed with Chinese zodiac lamp around and all I can say it is really pretty in night time. One more good thing is the food in the restaurant, I never tried some thing that much tasty, fresh and nice decoration. The staff are really friendly. I can't wait for my next holiday to stay here

    22/10/13 | Link | Rating: 5.0
    118. Kane P.
    Rooftop review - I attended a Johnny Walker Black Party on the rooftop and what a time, good staff, better drinks and a spectacular view. It was quite the place and there was plenty of room to socialize and unwind from a long week with some very good whiskey.

    Room review - On another note, was not impressed by the rooms. The hallways looked banged up and unkempt for how much you pay to stay there.

    10/05/13 | Link | Rating: 4.0
    119. Chris C.
    Always nice. Always clean. Always hospitable.

    What else can I say except, get me more Viceroy!

    07/01/14 | Link | Rating: 5.0
    120. Saily L.
    This hotel is extremely beautiful! I love the edgy, modern feel to it. But at the same time accommodating. We stayed here on our wedding night and absolutely fell in love with it! The spa is gorgeous! One of the most beautiful spas I have ever been to. The night of our wedding we had called and asked how much it cost to decorate the room and it was offly expensive so we decided to not do that. To our surprise, when we got to our room, there were chocolate covered strawberries and a bottle of champagne ready for us. On the house. Along with a very nice note from the manager. I loved that beautiful gesture! I already booked to stay again next month!

    30/06/14 | Link | Rating: 5.0
    121. Monica T.
    Amazing hotel but horrible unprofessional staff!!!

    I would of gave this place a 5 star if it wasn't for some of the spa staff.

    My boyfriend & I had an appointment for a massage at 4 it was this past Friday which was the beginning of Memorial Day weekend so of course traffic was crazy, we didn't expect it to be as crazy as it was. We made sure to leave atleast an hour ahead because it was suppose to take us just 30 minutes to get there but we arrived there 4 minutes late. I'm NEVER late for anything so I was freaking out so I started speed walking trying to find the spa, it took us about 10 minutes to get valet and go all the way up to the 15th floor to the pool area THEN we had to go to another part of the hotel to take the elevator to go down to the 14th floor where the spa was.

    The receptionist was in a rush to make us fill out the paper work, she made a smart remark about us being late with an attitude which wasn't necessary. She could of taken that into consideration that we were from out of town & the fact it was Memorial Day weekend. One of the girls showed me to the locker room which was beautiful like everything else but the locks for the lockers were so frustrating to deal with that I had to get help from one of the employees, I went out to ask if someone could help me & it happen to be one of the cleaning ladies, I don't know what her problem was but she was rolling her eyes, huffing & puffing like calling a girl through the walkie talkie was so much to do.

    After dealing with all of that I couldn't even relax through my massage because it was just so frustrating. So I understand we were a little late but they could of at least tell us that they were going to cut our massage short, it literally felt like 20 minutes.

    On top of all that what really pissed me off was when my boyfriend told me after his massage that his masseuse during the end of the massage said "oh my goodness" when giving him a foot massage. Like seriously?! How unprofessional can you be? Keep it to yourself!!!! Honestly my boyfriend doesn't have THAT bad of feet, he actually gets a pedicure with me once a month so I don't know what his problem was.

    I feel so bad because I wanted it to be a great first time experience for him because it was our anniversary. But after this situation he doesn't even want to do it again.

    I honestly expected a more professional staff at an amazing hotel like this.

    24/05/14 | Link | Rating: 3.0
    122. Tina C.
    The 5 star hotel is beautiful. The staff is very hospitable.  They monitor who comes and goes so don't try to drift in off the street. They do allow pets for a fee which I could not find on the site. I love the location because its close to work. Between Viceroy & Epic, I'm still an Epic supporter.

    30/06/14 | Link | Rating: 4.0
    123. Michael C.
    Great rooms with great decor, location is a bit of a letdown its not exactly close to south beach,
    The cafe icon on the pool deck is nice but severely over priced for the food and there is a 20% service charge when service is really a minimum pool side lunch and a drink for 2 people was $94
    Stay for a few nights but don't by food from here it will save the experience for you

    28/07/14 | Link | Rating: 3.0
    124. Jessie H.
    WORST VALET SERVICE!!!! Seriously it ruined the entire stay for us being as tho you have no other choice but to valet. I've never paid so much for rude service. The valet hung up on us when we called 45 mins before to have our car brought up to save time. They ignored us when we gave them our tickets downstairs. And when they noticed we were getting inpatient all of a sudden they only spoke Spanish to each other and pretended to not know English. The supervisor was completely unprofessional and put his hand in my face when I started to explain we needed to be somewhere at a certain time. They acted like they didn't even have our car for over an hour.  Not one person even apologized once.  Dealing with the employees at this place will be sure to make any stay miserable.

    14/12/14 | Link | Rating: 1.0
    125. Rocky N.
    Text the valet 40 minutes before you want your car. Valet is horrific. Made it clear they don't care about us or our time. Rude. Bad attitudes. You have one job. Park the car. 30 minute wait to get the car.

    02/01/15 | Link | Rating: 1.0
    126. Alex D.
    Dear Viceroy,
    I recently visited your Miami location to dine at the 15th and Vine restaurant. Your hotel is lovely and is in a fantastic location. However, I doubt I will ever visit again because of the atrocious experience we had with the valet company (PK1). While I understand the hotel and the valet are separate, I do feel you must take responsibility for those with whom you contract for services.

    I can go into detail about the issues with the valet service. However, after reading several comments on Yelp and TripAdvisor on the same issue, I suspect you already know the problems with this service provider. You are putting your clients and your hotel staff (who must continuously apologize for PK1's performance) in a very difficult and uncomfortable situation.

    I do hope you will take corrective action.

    19/09/14 | Link | Rating: 1.0
    127. Matthew H.
    Wow, this has to be the nicest hotel I've ever stayed at. I am no world traveler, but hey, I'm on Yelp, so I've given a critique or two. I didn't experience much of the neighborhood, really only a short walk to the nearby Starbucks. The hotel is like a grand self-contained mini city. At the time of my stay, they were doing construction, but I barely noticed. Definitely a big fan of the gigantic pool and biggest hot tub ever on the 15th floor. They did a great job with the wedding that I attended here. And they've got a top floor club for the younger crowd.

    The only thing that I can (hardly) fault them on is the price (be prepared to pay).

    "Even more drinker."

    09/10/13 | Link | Rating: 5.0
    128. Jamie L.
    This is by far the strangest experience I have had, even after living in Miami for the past ten years.....

    My husband and I came to the Viceroy last weekend. We received a couple's massage in the beautiful spa, where the staff was friendly, and the massage was wonderful. the amenities were beautiful, and the hotel itself was gorgeous.

    After our massage, we texted the valet; there was a number on our valet ticket. If you text, they supposedly bring your car early. Once we arrived down to the valet station, that was not the case. this is where our story really begins:

    After 20 minutes of waiting, we approached the valet stand to ask about the status of our car. the girl with a neck tattoo, from the very beginning, was aloof and did not care. After 10 more minutes, my husband started to get angry an asked for the manager. The manager asked questions about the color of our car- apparently, it was lost. Yes, the car was "lost".

    at the 45 minute mark, my husband went inside the hotel to retrieve the manger, who was very nice, but since the valet company (pk1) was outsourced, he had no control. The attendants would not let us in to the garage to search for the car ourselves and was practically held our key hostage. no one offered any help and then they progressively got ruder and ruder, so we called the police.

    The police arrived and started putting pressure on everyone. The valet sent out a search party to scan the 3 floors that are designated to them. The manager of the hotel rolled up his sleeves and took my husband in his own personal car to search as well. I stayed downstairs at our "home base" in case someone drove by. The police had already started a stolen car report. Finally, after almost 1 and a half hours, our car randomly came out of the valet- with no explanation. Everyone was hush about where it had been, where they found it, or why it was "lost' in the first place. My husband and I were so upset- a stark contrast to the beautiful massage we had received mere hours before- that we just got in our car and went home. It was a shocking experience.

    Now, today is Monday- this happened on Saturday. My husband just called me after discovering that his AMEX card was missing. it was in a closed compartment in our vehicle. Upon calling AMEX, we find out that several unauthorized purchases were made at the same time, on the same day, that our car went "missing". The charges were made at the mandarin oriental hotel, a stone's throw away from the viceroy, a nearby mcdonalds, and a wal-mart. I strongly believe that the valet or one of their compatriots did a joy-ride in our Mercedes around brickell and brickell key while they made several charges on our credit card. they impersonated my husband while cruising in his vehicle.

    Of all my years in Miami, I have learned not to be surprised by much, but this takes the cake. I am shocked at the brazen attitude of these joy-riders and of the PK1 parking valets that were either in cahoots with these criminals or irresponsible and left the valet station open for theft.

    Reading other yelp reviews, it seems that criminal mischief is common at this establishment. Please beware and stay somewhere else.

    07/07/14 | Link | Rating: 1.0
    129. Jennifer F.
    I've been here twice for the nightlife at the rooftop lounge so I got to scope out the interior design of the hotel.  I can only speak for the service at the lounge and the bouncers (not good ... 0 stars) but the views from the 50th floor rooftop (Club 50) are stunning. The interior design is beautiful and the pool is a nice touch.
    The hotel itself is adorned by several lovely couches and plush seats.  They did a fantastic job at combining modern with classy upscale.

    26/09/14 | Link | Rating: 4.0
    130. jean c.
    DO NOT stay here unless you enjoy being tortured and abused.

    The worst valet service I have ever experienced in my life. Exorbitantly overcharged and they lost our car making us late to the opening of Design Miami.

    The "Spectacular" pools are only open dawn to dusk. Really great if you are in Miami on business... I used the hot tub at 6pm and a security guard threw me out.

    Dreadfully slow service at a restaurant with food that should be served at an airport Marriot. The 20% service charge just added insult to injury.

    Miami is a challenging city to visit, as it is, unless you are a rap star or a cocaine dealer. Do yourself a favor and stay somewhere that has a much better sense of customer service.

    05/12/14 | Link | Rating: 1.0
    131. Chantel H.
    Went here with my family and the food was pretty good! I got the breakfast sandwich and I enjoyed it very much. It was pretty pricey but you know that going in to it. The service was great and everyone enjoyed what they ordered.

    02/04/15 | Link | Rating: 3.0
    132. Oodia B.
    I had the honor and pleasure to be able to attend the event "miami new construction show." The Host went out of his way to make sure i was at home. The people were so friendly, The staff was very helpful. And when I look back it was an all around amazing night! Thank you Angel For making my stay here in Miami better than imagined.

    18/04/15 | Link | Rating: 5.0
    133. Bryan P.
    Service was top notch. Spa crew was absolutely amazing. They really treated me as VIP. From the front desk to valet. No one expected tip but I gave out some for excellent service.  

    Room was not my style but came with everything I could need.

    Pool area had amazing views

    My only problem was the club on the 50th floor. Good club but dj sucked and I got charged $34 for two drinks. At least we got line bypass and no cover.

    03/02/14 | Link | Rating: 4.0
    134. Lisa W.
    This review is only on the hotel, as we didn't eat at the hotel.

    This was a beautiful hotel in downtown Miami near the cruise port. The hotel is trendy. Our room was clean and quiet, which was great since we were just sleeping over before our cruise.

    23/10/14 | Link | Rating: 4.0
    135. Stephen A.
    My visit to the Viceroy during a business meeting was worth the 6 hour drive! As soon as we walked into the lobby we knew it was a nice hotel. We were fortunate enough to stay in a one bedroom suite. It was elegant and luxurious. The views of Biscayne Bay from the pool and hot tub area were breathtaking. I would recommend Viceroy if you are looking for a 5 star hotel and 4 Seasons like atmosphere!

    22/04/15 | Link | Rating: 5.0
    136. Damien T.
    I'm giving the Viceroy a 5 just on service alone. From the Valet staff when you first get there to the people at the front desk. When you're checking in they make you feel like you are the only guest that matters at that point and time. I was really impressed with their over all service.

    The room and the view were amazing, it was a lot more then I expected. The dark green marble floors and the modern Art Deco furniture were well put together. I'm not sure if their rooms are sound proof, but it sure felt like it was even though the hotel was booked to capacity. It was very quiet on our floor.

    The pool was overwhelming, the view was incredible. Besides the fact that it's the largest pool in the country and 300 feet long, I did take the challenge of swimming the entire thing. When you get to the end of the pool it's breathtaking! Feels like you are on a cruise ship and looking out....

    The hot tub, or should I say "kiddie pool" (which is what I thought it was at first!) was HUGE. You can literally probably fit 80 people in there! It was really relaxing.

    The only complaints I have would be that the pool area closes at 8:30, I wish it would stay open  a little later.

    30/07/14 | Link | Rating: 5.0
    137. Mary A.
    I'd like to sincerely thank the whole staff for our unforgettable stay at Viceroy! We stayed in a luxury 2 bedroom, with very unique interior and a lovely bay view. It had a specious living room with a fully equipped state of the art kitchen; a massive master bedroom and a smaller bedroom for kids, with huge bathrooms, a laundry room and two amazing balconies! I'm so in love with that room! The pool is amazing, the spa is astonishingly beautiful and calming. We spent the most relaxing 5 days here. It's hard to depart, but we'll definitely be back soon!

    28/04/15 | Link | Rating: 5.0
    138. John A.
    Over the top. Great place great location.

    Service: They could not do enough for you. Service was spectacular. From the front desk to the staff at the roof top pool area the staff seemed genuinely bent on making your stay fantastic. Ordered room service after a very late check in and the person taking the order was happy and anxious to serve. The young man delivering was wide awake and pleasant. Can't say enough about the service at the place.

    Ambiance: Incredible. The room was palatial. Eclectic modern/ Asian fusion? I liked it.

    Location: Easy to find and great proximity to the cruise port. Walking distance to a park and a great little bakery.

    Eat and drink: Only had appetizers via room service so I have very little to contribute here. I would have loved to tried the restaurants and night club but did not have the opportunity.

    Value: this is a bit high end but within that segment I would say it was excellent.

    Overall this was a fantastic experience. Definitely repeatable.

    17/04/14 | Link | Rating: 5.0
    139. Ashley C.
    The only thing Viceroy really has to offer is club 50 and 15th and vine the restaurant, but neither of the two are anything special! If I did not live in the neighboring tower and got no line no cover access to club 50 I probably wouldn't waste my time. It's only convenient for me because it's the weekend hang out spot for all the residents in the 3 towers. The restaurant is decent but I have no interest in going anymore with all the better surrounding restaurants. They say there's a spa at Viceroy but you have to figure out how to find it in another tower at the end of the pool deck. Should change the name to Spa at the Icon! If it's raining and you can't go out to the beach and you want to book a spa treatment or use the gym GOOD LUCK.. You will get drenched using ground floor or the 15th floor to walk over... I've seen way too many hotel guest wondering around the halls of tower 1 by cafe icon confused on their phones trying to connect with a viceroy concierge. If your a resident you get the luxury of having to deal with a million drunk people on the weekends leaving the 50 pool parties and the club throughout the night walking through your lobby because they share a few of the elevators and fifty is an entrance so viceroy is the exit. The valet system here has had many incidences with theft and damages. I used valet here only once at night coming back to the towers with a friend who lived there and I didn't feel like using the icon valet and walking over, my car wasn't damaged but I almost lost my mind waiting 45 minutes for my car and almost calling the police when they realized they called for the wrong car. I swore they lost my car, with all the rumors it's horrible I had to experience a new story. An hour for your car and I'm not dumb so I even called ahead for my car on top of them calling for it when I got down there, so if it was called for twice and you say after 45 minutes when I was starting to be real impatient to care and find out you called the wrong car, I feel it was valet being negligent and messing up the slips. I know residents that pay 444 Brickell monthly to use the parking garage across the street because they can't deal with valet.

    16/04/15 | Link | Rating: 2.0
    140. Hamik G.
    I have been to lots of 5 Stars hotels and i can not believe this hotel has only 3.5 stars. This is Miami's # 1 hotel i think. I was here with a family and it was great. Service was perfect. Pools perfect. Rooms perfect. 2 supervisors MAX and RODRIGO  CAMINO were super helpful. Go guys and you won't regret. The Spa is awesome. We had a 2 bedroom Condo which was crazy classy. Will be back to Miami Viceroy again for sure.

    04/05/15 | Link | Rating: 5.0
    141. Jimmy T.
    Went to this hotel for a quick one night stay.  Location was pretty good - walking distance to lots of restaurants.

    Got a complimentary upgrade when we arrived, so we had a suite, which was super large (it was like a little apartment). I enjoy space so I was in heaven.

    The furniture seemed a bit outdated, but I didn't hate it. The bathroom was basically the size of a one bedroom hotel somewhere else - HUMUNGO. double sinks, separate bath tub, standing shower, separate toilet room, space to dance around in the center of the bathroom. This is a huge selling point for me.

    I'm not sure if they don't have a concierge service or we just had someone at the front desk that didn't know much about restaurants in the area, but we were looking for a place to have dinner and the person at the front desk wasn't too helpful.  However, the people at the front desk were super pleasent!

    16/12/14 | Link | Rating: 4.0
    142. Adriana F.
    ATTENTION EVENT PLANNERS! If I could give 0 stars, I would. This review is more so for the hotel's sales office than the actual hotel, although I can only image the mediocre service one would receive when hosting an event there... I am a corporate event planner who had been in negotiations with the hotel for a small group in February. It took me almost two weeks to be able to coordinate a site visit to the hotel. When I went to go do a site visit, my sales manager showed me a few spaces where we could host our meeting and a cocktail/dinner. To make a very long story short, the sales office ignored all of my space requests, tried to tack on last minute room rental fees onto my contract (despite the contract saying no room rental fees would be incurred as long as F&B minimums were met) and pushed for me to host my dinner in a private room, knowing I had asked for terrace space at their restaurant, 15th and Vine. And to top it off, at the VERY last minute before signing my contract, they told me the space I had reserved for our private cocktail reception was no longer available due to another party booking it.

    In my seven years as an event planning professional, I have NEVER encountered such a difficult hotel to deal with. Their incompetence and inflexibility to accommodate potential clients left a really, really bad taste in my mouth. This hotel not only lost my business, but has now been blacklisted from my preferred hotel lists and that of every other event planner I know (and there are lots).

    02/02/15 | Link | Rating: 1.0
    143. JAmerican G.
    We've been doing staycations around this time of year and I must say, the Viceroy did not disappoint!!!  The hotel is gorgeous! The marble floors, colors, artwork, etc. all give the place a nice ambiance!  It is what you'd expect of a hotel in Miami!  The nice gentleman at the front desk upgraded us to a deluxe room, which was bigger than the one I booked.  It had a king sized bed, flat screen tv, bathtub, shower, double sinks, and toilet in its own closet.  The mini bar was stacked with snacks I couldn't resist-M&M's and Snickers!!  We were on the 11th floor and had a beautiful view of the city, which we could see and take pictures by stepping out onto the small patio.  Everything about this hotel screams luxury, but it really wasn't as expensive as other hotels, especially during the holiday season!

    We did not leave the hotel for the two nights we were there.  We had dinner and breakfast at their restaurant, 15th & Vine Kitchen and Bar.  The food and service was just ok.  Nothing to write home about.  The servers and hostess were lovely, always checking on us, always a nice smile, and good conversation.  Even the bartender was friendly and talked to us about his specially made drinks he serves up!  I had some kind of cooler and my husband had a mojito, both were the bartender's own concoctions!  The service was a bit slow, considering we had an early dinner, so the restaurant did not have that many tables with guests.  I think they need to change their chef.  Not sure who it is, but he/she lacks common sense or creativity.  For instance, I don't eat meat, so my choices are already limited.  I didn't want the fish, so I opted for the Tandoori lentil dish, but with pasta, instead of the chicken it came with.  I think the chef could have added some tomatoes to the meal, to make it less dry and more palatable.  Another example, for breakfast, I ordered scrambled eggs with cheddar cheese, onions, and mushrooms.  I was given raw onions and no mushrooms.  I told the waiter and he brought me back literally half a handful of mushrooms, barely sautéed.  I don't blame the waiter, I blame the kitchen staff.  I expect more from a restaurant in a hotel of this caliber!

    We booked a reservation at the spa and it was soooooooo nice!  We both had massages, then relaxed in their hot tub.  The spa alone is worth the visit to this hotel!  It is gorgeous!!!!! Both of us were satisfied with our massage therapists too!  I can't remember the name of mine, but he was from Cuba!  Then, we spent the rest of the afternoon relaxing at their huge hot tub and ordering snacks/drinks!  The view from the pool is breathtaking!!!!  Since we are from Fort Lauderdale, we found the pool to be too cool for this time of year.  Snowbirds would have been fine with it.  The hot tub is right next to the pool, and it is the size of a small pool, so you don't feel cramped next to total strangers.  Loved it!

    We planned on going to their nightclub, Fifty, but after the relaxing day we had, we fell asleep!  LOL!  Guess we are getting old!  40's is no joke people!  The struggle is real!  We did, however, visit Fifty the day we left and took pictures.  Again, the view from 50 stories up is just BREATHTAKING!!!

    The only thing that was a con about this hotel was their valet service...They managed to aggravate me from the very beginning!  We sat for a few minutes waiting for someone to come and serve us.  We were told to scoot down, since traffic was building up behind us.  We ended up in front of Icon, the residential building attached to the hotel.  That valet told us we'd have to go back around.  We absolutely refused and told him to get the valet from the hotel, since they told us to drive down.  Later, I went back to the car, to get my jacket, and the same valet came up to me and asked if the key was in the car...Where else would it be???

    Anyway, the guy at the desk made up for it, when he surprisingly upgraded the room, so that made me feel better!  I wholeheartedly recommend this hotel, whether you are from out of town or doing a staycation, like me!  You won't be disappointed!  I will be back!  Thank you, Viceroy!!!

    27/12/14 | Link | Rating: 4.0