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Company Info: Rating: 3.58
Address: 5605 Major Blvd, Orlando, FL, 32819
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1. Lynette O.
After spending two nights at another hotel near another tourist attraction in Orlando, this was a welcome respite. The other hotel, at a special conference rate of $155 a night plus $15 a day for internet and $15 a day for parking, offered two breakfast options: Starbucks ($6 for a cup of coffee and a pastry) or their coffee shop ($12 for a stack of pancakes, no eggs, no meat, no coffee). My "upgraded" room was opposite the elevators. The cable TV choices were very limited and the sleep timer on the television didn't work.
Yes, the room at the first hotel was larger, but I didn't spend that much time in the room. Yes, the bathroom in the first hotel was larger and had a bathtub, but the sink and mirror were in the bathroom, so I couldn't do my hair or make-up if someone else was using the facilities or until the steam from the shower dissipated. I finally found the coffee maker and hair dryer in the top of the closet at the first hotel after I'd been there for 24 hours.
The Holiday Inn Express was so comfortable. It was quiet. I liked the balance between softness and firmness of the bed. The breakfast buffet was convenient and surprisingly good. (Fortunately, I didn't discover how wonderful those cinnamon rolls were until the last morning I was there.) There was a coffee maker in the room, but it was so easy to go downstairs and get coffee, I didn't need it. The internet service was very fast. The hair dryer was mounted on the wall next to the sink and away from the dampness of the shower. Even the selection of TV stations was better (3 HBO stations, Food Network) and the sleep switch on the TV worked.
If you're looking for a formal, luxurious, overpriced hotel with room service, an expensive coffee shop and a lobby bar, you won't be happy here. If you want a comfortable room that includes a good breakfast, a friendly staff and a great value, this will be perfect for you.
One caveat. I don't think I would want to walk to Universal. The lady that works the Universal Tour Desk at the hotel said it was a about a quarter mile. Well, it might be a quarter mile to the entrance to the property, but it's a lot farther to the theme parks and City Walk. There are only three bus departures each morning. If they fill up, you're on your own. And there are usually three return trips at the end of the day, so plan to spend the entire day at Universal or plan on a fairly long walk or a taxi.
Would I stay at the Holiday Inn Express again? Yes, of course. Will I go back to Florida? Considering the current political views of the state, I doubt it.
10/05/11 | Link
| Rating: 4.0
2. Suzi H.
My boyfriend and I had picked this hotel because it was close to the Universal parks and had a deal with them that allowed us to enter Islands of Adventure an hour early. They also provided breakfast and shuttles to the parks. The greatest bonus of all? No bed bug reports to be found!
When I entered the small lobby and saw the Blues Brothers statues, I was a little concerned. I mean, could those things be any tackier? But the only other movie-related decoration were the pictures of Hollywood stars that greeted you be the elevators. The rooms themselves were plain and comfortable. The bathroom was small and had only a shower stall, no bath.
The hotel staff were helpful, with the exception of the woman in charge of the Universal Information desk. (I knocked a star off of the hotel's rating because of her.) She was only at the desk from 7am to 10:45am, if I remember correctly, which was problematic for us because by the time we checked in our first afternoon, she was long gone, and we intended to go to Universal: Islands of Adventure the next day. We had bought a package through the Universal website that allowed us to enter the theme park early. I had printed out a Universal 'e-travel document' but the woman kept insisting it didn't entitle us to ride the earliest shuttle - which it did. Luckily, the driver of Universal's bus came in and straightened us out! Granted, we were bothering the woman before her shift started (it was about 6:50; her desk 'opened' at 7:00) but if the bus driver could tell at a glance that my paperwork allowed us to take her shuttle, this woman should have been able to as well. I don't know if she's an employee of the hotel or the park, but either way, it seemed like communication broke down at some point.
Back to the hotel itself. It is within walking distance from the parks, but it's not a direct route. I'd say it took us between 25-40 minutes to walk from the City Walk area back to the hotel, depending on the time of day and how we hit traffic lights. That's two healthy adults - I don't think this would really be walkable if you are parents with young children. The closest food is a Wendy's, but there are several other dining options within a few blocks.
I would probably stay here again if I were visiting Universal and I couldn't get a room in one of the closer hotels. It's clean, they provide a basic breakfast (that we never really took advantage of because we were always in a hurry to get to Universal) and the location is decent.
15/01/11 | Link
| Rating: 3.0
3. Joe K.
Wifi at times very slow and has dropouts. Horrible fake breakfast but that's what you get at $100 price range.
20/05/11 | Link
| Rating: 4.0
4. Matt S.
Very, very impressed with this hotel, and I highly recommend it to anyone staying in the Orlando area, especially if you're going to the Universal Studios resort.
While recently spending a weekend at Universal, I wanted to get a hotel that was close to the resort, so that I would be able to go party at CityWalk and be able to walk / take a cab back to my room. The majority of rooms offered on the resort itself were around $600 a night. Luckily, I found this place through Yelp and tripadvisor, and I was sure glad I did.
The hotel itself looks like it has recently been renovated. Large parking lot with plenty of spaces, a drive up area to drop off luggage, and overall a very nice looking building. The lobby is a tad small, but very clean and welcoming. The staff at the front desk was awesome, checking us in very quickly, but also making phone calls to check on local attractions, and also calling us a cab when we needed it.
The room itself was awesome for the price I paid. At around $100 a night, I wasn't expecting gold faucet handles and super deluxe linen, all I wanted was a clean, comfortable, quiet room. And this place delivered in spades. The room was very large for the two of us, we got a king size bed, a couch which I believe was a pull out, a dining table, a few dressers, iron and ironing board, hair dryer, and best of all, microwave and fridge. The shelves came stocked with paper towels, paper plates, napkins, and plastic silverware. Definitely everything you would need if you were staying for a few days with a family, although you would probably want the room with two queens.
The room was clean, and even though there were a lot of families in the area, it was quiet. The beds were comfortable, and the bathroom was huge. There are quite a few restaurants / shops within walking distance, even a couple bars. Best of all- my girlfriend and I walked to Universal Studios on a Saturday morning, and it took us less than 15 minutes from the time we left the lobby of the hotel until we arrived at the entrance to the resort. Less than 5 minute drive to the resort- and shuttle service is offered to all the local parks. We also decided to spend a night drinking in Downtown Disney, and they have a chartered cab company, which was unbelievable. I saved a ton of money and was able to party my butt off and get a safe ride home. I really can't think of a single negative thing to say about this place, and I will DEFINITELY be staying here again the next time I'm down to Universal.
09/12/10 | Link
| Rating: 5.0
5. Dylcia M.
We picked this hotel because it was close to Universal (right next to it) and close enough to Disney (less than a 20 minute ride). It was a great price and to top it off, it included breakfast. The hotel looks pretty new and updated. I don't know if all of the rooms are like the one we stayed in, but ours was very small. It had 2 full beds and I only stayed with one other person, so we didn't mind the small space. However, if you go with kids or more than 2 people per room, it might feel a little crowded. The bathroom was also very small (it had a shower instead of a bathtub), but it fulfilled its purpose. The breakfast was great and had a lot of variety: eggs, cereal, pastries, toast, bagels, fruit...
All in all, it was exactly what we needed for our fun getaway.
05/05/10 | Link
| Rating: 4.0
6. Ravi G.
This was my first time ever staying at a Holiday Inn Express before. I had heard good things about them so I was eager to visit this hotel. The inside was contemporary and nice, the rooms were a bit small but quaint, and the staff was superb. In reality, we got a great price right next to Universal Studios.
The clerks there are caring and prompt, making sure all customers are happy and have a good experience.
The food there was surprisingly good compared to other buffets, which put out just some pastries, some cereal and some fruit. This place put out eggs, bacon, sausage, biscuits, and other good food.
I will definitely stay here again and at other Holiday Inn Expresses whenever I can.
20/07/11 | Link
| Rating: 4.0
7. L G.
Yelp gave it 4 stars...NOPE this is only 3starts!
A bit over a mile from Universal Studios
Numerous fast food joints within walking distance (McDonalds, Wendys, Waffle House, TGIFs etc... and Walgreens
Rooms are clean
Can purchase Universal Tickets from the concierge for a discount
Outlet shopping area is a couple of miles away.
Rooms are extremely small
Rooms are in need of interior re-design
Lots of tour groups
Located in a loop adjacent to a bunch of hotels. They have done decent exterior work and interior upgrades (lobby and breakfast area). Extremely close to Universal which allows you to leave/return from the park as needed. The rooms are extremely small! CRT TV with cable (no premium channels), shower only with lavatory divided by a sliding door. You will need to rearrange furniture if you have more than 2 pieces of luggage. Place is busy! They get lots of guest and tour groups. Computers with Internet access are available at the lobby. Parking is free and so is WiFi but had to access my 4G since their connection is SloW! Tried to access throughout my stay but always revived an connection error indicating that the access has reached its maximum amount of users!
Great place to stay if you just need a place to crash. If you need some amenities and more elbow room try another hotel. I was disappointed since I stayed at that Boston location and was pleasantly surprised! .....Not at this location.
07/07/11 | Link
| Rating: 3.0
8. Scott K.
King bed, nice view from the 9th floor. :( no Fridge..
Rooms are nicely sized. Unfortunately at 430 we kept hearing the door slam across the hall for 10-15 minutes. It was the maid. Really no door stops.
Wow. Eh. I suppose it is okay to stay here for $89.
19/12/11 | Link
| Rating: 3.0
9. Kristen L.
Enjoyed my stay at this hotel. It's about 25 minutes from the airport and right across the street from Universal Studios. I was here for a conference, but I know that it has shuttles to the parks every day.
The pool is pretty small and is in the shade all morning. It has a nice big hot breakfast. There are also several restaurants near by and a large shopping center less than 10 minutes away.
The rooms were nice, clean and comfortable. There's free WiFi and suites have a fridge with pull out couch. Parking is free.
I've had a great experience with Holiday Inn hotels. Beware if you book the Express (cheaper) there is also a regular Holiday Inn less than .5 miles away. So don't get them confused as I did and wasted time at the wrong hotel waiting to check in.
27/04/11 | Link
| Rating: 4.0
10. Laura B.
Booked travel to Orlando the *day before we left* through lastminutetravel.com and they recommended this HIE with 3.9 stars. For a hotel we booked for cross-country travel with almost no research it was a good find. The HIE is a clean, decent hotel overall and within walking distance of Universal (although there's a free shuttle that runs in the mornings if you book it ahead of time). After reading about the lack of tubs in most rooms we requested one with and got a handicap accessible room, which was fine. The "seal" on the tub to keep water in was a bit rusted but otherwise it was immaculate. Nice bed, running A/C and a flat screen. Good, complimentary hot breakfast in the morning although it leans heavily toward greasy and starchy. After two days of cinnamon buns and sausage I discovered the cereal hidden in the back corner and stuck with raisin bran for the rest of the week. There's skim milk, Light and Fit yogurt, and bananas too but it's worth noting the bananas are the only fresh fruit they offer. The coffee is surprisingly good and I'd encourage you not to pass it up for a trip to Starbucks across the block. Next time I travel to Orlando I'm probably going to try and stay on-site at a park but if you're looking for an affordable alternative the HIE next to Universal is a good place to stay at.
19/08/13 | Link
| Rating: 3.0
11. J S.
The staff is friendly and helpful. The hotel itself is showing some age which is also apparent in the rooms. The air conditioning unit is loud, but works. On a scale of 1 to 10 for the Holiday Inn Express hotels it ranks a 3.
05/08/14 | Link
| Rating: 2.0
12. Wesley C.
We decided to stay here during our recent trip to Florida. From the moment we walked in, it really seemed like it was a special HIE. The reception staff were friendly and welcoming, even though we were trying to check in at 2 am.
The room we were assigned was just by the elevator, and when we later requested another room that was further away from the elevator (something more quiet), they happily exchanged us to other other end of the building, and in the process, also upgraded us to one of their suites! An unexpected pleasant surprise. :)
One of the great things about this hotel is they have a free shuttle to Universal/IOE/City Walk that starts pickup around 8:15 am, and has 2 or 3 other later times in the morning for pickup from the hotel. Their first pickup time from the parks is 7:45 pm. Well, we found that when we were done in the early/late afternoon, we didn't want to have to wait for the shuttle, and were able to just walk back to the hotel just fine. It's just over a mile away and only requires a couple turns on a couple streets.
Also, they're about a mile away from the Orlando Premium outlets, so you can get your shopping on!
And most people probably aren't selecting this hotel based on their amenities, but they had the best gym I've seen at a HIE. It seemed like it was recently updated, and they had free weights ranging from 5-50, treadmills, ellipticals, a stationary bike, and actually, a lot of open space where we could do our Insanity program. Huge plus when you're trying to keep up with your workout program while on vacation!
Anyway, all in all, we had a great time here and would definitely consider staying here again in the future.
16/03/13 | Link
| Rating: 4.0
13. Rodonna R.
Staff is very helpful and accommodating. The even allowed me to check in almost 2 hours early. God bless you Marie.
06/08/14 | Link
| Rating: 5.0
14. Duane D.
This is a typical newer HIE location. Rooms are clean and decently furnished. This hotel is all suites, so the rooms are quite large.
Only weak point here was the bedding. Bed was not that comfortable and the bedding itself was just o.k. Clean, but not noteworthy.
Another strong point was breakfast. Despite a huge crowd in the morning, the hotel had plenty of staff working the free breakfast area and lots of food out.
For the money, and to be close to Universal Studios, I would stay again.
14/03/13 | Link
| Rating: 3.0
15. Samantha L.
There are tons of hotels to stay at in Orlando, so many that it can be overwhelming but if you are looking for a place to stay near Universal Studios for a good price this is a great choice! The staff is probably the nicest of any hotel I've ever stayed at, the front desk remembered my name and everytime I came into the hotel or left the hotel they greeted me by name! They offer a free hot breakfast and it's awesome! Each day it changed slightly but for the most part they had pancakes, muffins, cereal, yogurt, eggs, sausage, bacon, bagels and bananas, lots of options!!! Our room was clean and comfortable, nothing fancy but just what we needed after a long day of being at the theme parks.
PROS: Awesome extremely helpful staff, great free breakfast, free shuttles to Universal Studios and literally right next door to Wendy's if you need a quick bite to eat. Also they have a very nice pool!!
CONS: The shuttles are a little tricky, they only have a few pickup times and a few dropoff times throughout the day so you really need to pay attention to be sure you don't miss it. Also, the shuttles don't run very late so if you plan to hang out at City Walk plan to take a cab home, this hotel is so close it will cost less than $10 w/ tip.
TIPS: If you plan to use the shuttle to Universal get your tickets the day before, they have a desk in the lobby, you select a time and they will print it up for you. Be ready in the lobby at the time you have chosen because the shuttle will not wait. The shuttle stops at 2 other hotels before dropping off so they are on a tight schedule!
29/11/13 | Link
| Rating: 4.0
16. Ryan M.
Since I was staying in Orlando and visiting Universal Studios Orlando, I needed a place to stay. One of my favorite movie is "Up in the Air" starring George Clooney. In that movie, George Clooney's character Ryan Bingham is an elite on both the skymiles and hotel rewards programs. My uncle is an elite and gave me a free hotel stay at the Holiday Inn Express Nearest Universal Orlando.
Since I stayed for free, I can't really tell you how much it cost, but my uncle did you thousands of points for me to stay for three nights. If you are a Platinum member, you'll get special treatment from the staff. You'll get free bottles of water and newspaper service during your stay. My Hotel Hostess was Christina. She was the person who worked with uncle on arranging my stay.
My hotel room is just perfect. It was a bigger than expected suite. I forgot what floor I was on, but the room was at the end of the hallway. A couch that turns into a bed, flat panel TV, desk, refrigerator, and coffee maker. As for the refrigerator, it was utilized a lot. I'll tell you quite why I mentioned the refrigerator. There are plenty of towels for your use. The front desk will give you the password to access the free Wi-Fi. You will have to re-enter the password a bunch of times since the network always thinks you are registering the first time.
The hotel has a outdoor pool especially for those hot days. I used it one night even past the posting hours since it was hot and humid. I am sure other guests wanted to do the same thing. If you don't want to use the pool, there is an indoor gym with two treadmills with TVs, dumbbells, stationary bike, and a elliptical machine. There are towels in the room. You don't have to use the towels from your hotel room. Also, there is a water dispenser. The indoor gym will require a key to get in. Although, there is posted hours, just talk with the staff and they will be lenient about the hours.
The main part of Holiday Inn is the breakfast! Not just continental, but full breakfast. I didn't want to eat in the hotel room since it was interesting were most of the people were coming from. The dining hall is pretty big. You can make your own pancakes, get some eggs, sausages, bacon, cereal, juice. There will always be plenty of food. I forget the hours, but its for 3-4 hours. As I mentioned about the refrigerator earlier, I got a couple yogurts and bananas to bring back to my suite in case I get hungry a little later.
Another feature that Holiday Express Inn Express offers is the free shuttle to Universal Studios Orlando. Please get your boarding tickets from the Travel Services Desk. Only limited quantity/times are available. Please due note that pickup times are earlier than the park closes. Keep your handy because the bus drivers seem to be very strict on having the ticket when you board. The bus will not accept any money since the hotels are paying for this service. Safety is a big concern, the bus drivers will not allow kids to stand while the bus is in motion. So, make sure you save a seat for a kid.
Don't confuse this Holiday Inn Express Hotel Across Universal Orlando. This is Nearest Universal Orlando. There is another Holiday Inn just down the street, but more packed. Glad I found this location better than the others especially with the bus route. The other Holiday Inn Express had a huge line for the bus. Overall, the staff and the amenities were good enough for me to come back and stay again. Plus, I want to say hello to my hostess, Christina :)
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29/08/13 | Link
| Rating: 4.0
17. Karrie B.
I don't leave reviews unless I have a great or a poor experience. The hotel was prefect for our stay. Universal booked our stay here instead of the Holiday Inn (attached to the TGI Fridays) down the street. I was mad when I arrived but I'm so happy with my stay. The customer service at the front desk is so polite and friendly. They offer free breakfast every day (tastes good, decent quality, large variety), free wi-fi, computers in the front lobby that I used to print my boarding passes. The hotel appearance is not a show stopper or anything but if you want to be treated well and you want to get the best bang for your buck, stay here. It's walking distance from Universal too and they offer lots of free shuttle times. I know next time I visit Universal I will book this hotel on purpose.
08/03/15 | Link
| Rating: 5.0
18. Peter H.
Compared to a lot of other HIE's I've recently stayed at, the bathroom fixtures were actually intact and operated correctly. Rooms are nice and the house keeping staff does a good job.
Front desk personnel are very friendly. I was greeted every morning as I got my coffee by every member in the lobby area.
Location is great, next to Universal Studios, and offers a lot of chain restaurants nearby for anyone's varying tastes.
I will definitely stay here again the next time I am in town for work.
19/12/14 | Link
| Rating: 4.0
19. Jon S.
It was ok, not the best but not the worst either. Rooms were clean. Service was ok. Had some issues with the room. The shower drain did not drain at all. Could not find any electrical outlets next to be to plug in my phone. I had to walk across the room to find any. But I will give it at least 3 stars for the location.
10/05/15 | Link
| Rating: 3.0
20. Brian S.
Good hotel, nice staff, and a breakfast that was better than par (minus the powered eggs, which were just gross).
The room was clean, well-maintained, and very close to a Wendy's (can anyone say "Frosty!"?). The price was right, and I will gladly go back when I am in town next.
26/08/14 | Link
| Rating: 4.0
21. Stacey P.
This Holiday Inn Express is bleak, dismal, crowded, and worn. It exists solely for its location, otherwise I'm certain it would have been gutted and refurnished long ago.
The parking and location was ideal for Universal Studios, but it had nothing else going for it. The hotel looked like it had seen better years. The lobby was typical and offered a shuttle bus to the park that you had to get a pass for the day before. They served breakfast off of the lobby, but I never had a chance to try it because every table was full and there were people standing around eating.
There were three small elevators off the lobby that were frequently used. Bright fluorescent lights, stainless steel walls, very sterile feeling. Fitting six people in there felt very cramped in these narrow elevator cabs.
The hotel corridor was very wide and long with faded blue carpet, an ancient ice machine and a soda machine. The ice and soda was crammed into a small dimly lit room off the corridor and the corridor itself was oddly lit with lights near the doors, none near the center, causing the space to feel gloomy.
The hotel rooms were no better. The beds were ok, if not oddly springy. The carpet worn. There was a light by the bed where one bulb was missing. There was a wall sconce by the door that gave off this terrible blueish white light. The vanity sat outside the bathroom and had the most light coming from it, but the bed was also within a foot of the vanity's edge so no one could sleep while someone else got ready. The shower stall was actually too big for the bathroom so they built the bump out for the stall took up more space in the room.
The bathroom was super cramped with a pocket door separating it and the room. The towel rack was above the toilet. The shower stall was alright as well as the water pressure. Yellow light filled this space, except for the shower that had the blueish light.
There was no quiet in that place. I could easily hear my neighbors' televisions, people walking up and down the corridor, the elevator dinging, and what I swear was a washing machine at night.
It was not peaceful, pleasant, or enjoyable. Had it not been for a couple of nights and the location I would have found somewhere else.
07/02/15 | Link
| Rating: 2.0
22. Daniel H.
I am wondering why this hotel is called the nearest to universal studios when it isn't. There is another Holiday Inn directly across the street from the theme park.
The hotel is underwhelming. At check-in the receptionist was not at the desk, she eventyally appeared from a small office three feet from the front desk only after hearing me tapping my keys on the desk. I checked in at 5:20 pm.
Breakfast is your typical free hotel breakfast. The staff managing breakfast are minimally pleasant. Nothing special or significant to mention about breakfast but I will say the coffee is very good.
I stayed in a king suite so my room size is more than adequate. The carpet is clean, the bed is comfortable (but springy). The channel lineup provided in the room does not match the channels on the TV. The room is plain and kind of drab but i am ok with the lack of style.
I would like to meet the genius who installed the full length mirror in the garment cubicle. The ac/heater unit prevents anyone from standing in front of the mirror
I may be the problem, I was under the impression that Orlando relies so much on tourism that this hotel would try harder to show guest appreciation.
28/02/15 | Link
| Rating: 3.0
23. Heidi M.
Heres the deal--- its very very aged! They have tried hard to make simple upgrades, but the money would have been better spent imploding the building.
-There are 3 inch gaps under the main door, allowing for lots of noise.
-The shower door is not flush - your bathroom will be flooded.
-the shuttle operates from 0700-12 and you need to make reservations 24 hours in advance.
11/04/15 | Link
| Rating: 2.0
24. Christopher L.
This place is great for the price.
First, the front desk staff are always friendly, helpful, and professional. The "concierge" desk lady is very helpful. The kitchen staff is the hardest working and the most courteous I've come across. They surely make sure every guests are well fed.
The facilities are well kept, didn't use the outdoor pool, but everyday I saw someone enjoying it. The house cleaning staff did a good job getting our room cleaned and tidied up. Wish they would leave my used once complimentary shampoo, conditioner and soap alone...Wish I could at least use them up before they were thrown away. Anyway, whenever I run into them in the hallway, they would always greet you with a smile and enthusiasm. Love it.
The room we were at was a king-bed room. We booked a non-smoking double-double, but, maybe they ran out of it, the system put us into a smoking one. If I stay in one, I will get my asthma back for sure. The lady at the reception realize the problem and "upgraded" our room quickly. I'm just thankful that they still have those available. While it maybe an upgrade, but, as anticipated, the bed was too soft...my wife felt every movement I made...That's why we usually opt for two beds when traveling. We should be more insistent next time.
The universal Studios is nearby, but it would be a REALLY long walk. While the hotel does have free shuttle service, but it is shared by a few other hotels, and has "condition": (1) tickets are required for each person riding; (2) tickets are limited on each scheduled bus; (3) you can only get tickets one day in advance; (4) you can only get tickets to a specific bus (I think 6 each day), and if you missed it, you can't just get on the next one, nor earlier one; (5) this hotel is the last stop, so seating is unlikely as it is just a transit bus, not a coach, but the ride is only a few minutes...with a few sharp turns; and, (6) while you can ride whichever bus you like for the return trip, the last bus leaves at 8:10pm, so you'll miss any night time shows or parades. Don't worry, taxi ride back is only $6. If you have a small party, don't use the hotel cab service, hail a cab using the local taxi service app or Uber. Using the hotel's is $10, and calling it yourself is probably $6-8. Something I discovered too late.
There is a Walgreen very near by (15-20 minutes walk) if you need something, and a Wendy's right next door (same parking lot). Talking about parking lot, there's plenty of parking spaces here, as a lot of people don't drive here.
30/12/14 | Link
| Rating: 4.0