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JW Marriott Orlando Grande Lakes in Orlando, FL

JW Marriott Orlando Grande Lakes in Orlando, FL

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Company Info:

Rating: 4.07

Address: 4040 Central Florida Parkway, Orlando, FL, 32837
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Comments (165):

1. Nik M.
Nice resort Hotel!  Got to check it out last weekend.. very very nice facilities/ rooms without all the Disney World feel.  This is one of those places where you would never have to leave to get anything.  The pool is huge, it has a lazy river that connects 3 fairly large pools, plenty of room to sun bathe, with a bar steps out of the pool, tons of games for kids and a fire pit for the evening. My wife said the Spa was great ( I was  watching the Bears game or I might have checked it out) she was pampered and happy.  The only downside is they have tables set up with fancy desk's where they sell time-shares.. Boo to that!

09/11/06 | Link | Rating: 4.0
2. karin b.
i have had better experiences at this hotel.  this time, our safe was locked so we couldn't get in.  for some reason, we had to be present for it to be opened, even though we said it was like that when we checked in.

next, the toilet seat was totally loose and wobbly.  i called "at your service" three times, over a period of two days, before it was fixed.  

there were  empty refrigerators strewn about in the hallway on the way to our room.

i slipped on the shower drain.  it came off.   i slipped  more. it had NO SCREWS attaching it.  

finally, when we called down for ice bags, which had not been put in the ice container, we had to speak with 2 separate operators, before finding someone who spoke English well enough to understand.  the same thing happened later at the front desk.

however, the room was lovely, as was the property and the view.  i just wonder about the service...

18/01/09 | Link | Rating: 2.0
3. A M.
I love the JW Marriot brand.  It is there flagship crown jewel brand and really is a very different experience than staying at any of their other hotels.  I spent the past few days here initially for business then I extended for fun.  It's connected to the Ritz Carlton which I've also stayed in previous visits for business and JW need not feel any insecurity because it almost stacks up as well as the adjoining Ritz.  You can feel the serenity hit you upon entering the truly grand lobby.  The ceilings seem like they are a hundred feet above you.  The center of the lobby has a beautiful fountain surrounded by tall columns and a minimal furniture, which only adds to the grandness of the entry way.  The marble floors are perfectly polished and there was no wait at check in.  I was greeted quickly with a big smile by a nice gal who checked me in quickly as I was running late for my first meeting.  The one thing that was kind of odd was that I asked her to just have a bellman run my suitcase upstairs to the room and she said she didn't have one there, but could leave my luggage as the desk.  This was one of the few disappointing moments of the visit.  I know if I was at the ritz and they didn't have someone they would run it up themselves.  No big deal I was already 15 minutes late, what's another 5 to run the carry on upstairs.  The room itself was beautiful and big. It was on the 25th floor with a great view of the world class hotel golf course.  The closet was relatively big. The bathroom had a seperated shower stall from the tub (which I really appreciate).  The bed was super comfy and there was room for an additional couch and chairs for lounging.  The plasma was new and overall the room seemed really clean.  Some other standouts is this is a really family friendly hotel offering diversions for both the grown ups and kids.  It has a huge pool with a lazy river (bonus).  There are lots of plasmas and a pool bar.  They also have from what I hear one of the best golf courses in Florida (I can't confim that yet, but will bring the clubs next time).  The hotel bar is huge and there is plenty of outdoor seating to smoke one of the premium cigars they offer at the bar.  The gym is for both the guests at ritz and jw and is much bigger than most hotel gyms I visit.  I started each of my evenings at the hotel bar.  It's relatively empty early on, but picks up after 7 pm.  The bartenders were great.  I especially enjoyed chatting to Ricardo and Edwin.  I stuck mostly to Guiness, but did have an occassional cocktail which were all appropriately stiff.  Overall, this is a very good hotel.  It's more of a convention hotel, so keep in mind you'll probably see lots of folks with nametags.  The only other minor issue I'd say is that I noticed they charge $25 for valet. I didn't drive, but if I did I would be annoyed by this charge.  I understand substantial valet costs in major cities, but not this place.  There is plenty of room for parking and it's a good 20 minutes from downtown Orlando.

03/05/09 | Link | Rating: 4.0
4. Darrell P.
I hate slamming this place as they use to be one of my favorites. We are local and for years have taken long weekends here, come over for the breakfast buffet on Saturday mornings or taken friends to hang out and have a drink in the lobby bar. The rooms are great and the pool is fabulous. But they have gradually changed over the years. Now I feel the whole place is more about the money and less about the guests. The breakfast buffet was at one time the best in Orlando. It was always expensive, but it use to be worth it. Not anymore. They use to have a couple of cooks standing by to make items such as eggs Benedict to order. Now they are pre-made and unedible. The rest of the breakfast bar is really just okay now, yet they still are charging $25 per person for something I can easily get for $10 elsewhere, Several years ago they validated parking for non-guests who just came in to eat at one of the restaurants, but they quit doing that several years ago, even for disabled parking. We went this morning, self-parked and walked probably 250 yards in the hot sun to get into the hotel, had breakfast and paid $20 for parking in the lot about 90 minutes. Bottom line, it is still a beautiful hotel but they seem to think they are in downtown New York and not in Orlando. They clearly don't wish to market to the locals anymore. We will not be going back.

03/03/12 | Link | Rating: 1.0
5. Mark M.
It's a great hotel. The room is small if you have four people. We had a 15 year old teenage boy and 9 year old boy. If you get the King size bed they give you a miniature sofabed good enough for a small child but not adequate for larger ones. they want you to book two rooms which I think is unethical. you could get two queens but they are fairly small for two people also. The restaurants there are great but expensve. The pools are also large and relaxing. I would stay there again but would book two rooms for comfort.

29/12/09 | Link | Rating: 4.0
6. nick a.
Extremely poor broadband coverage unacceptable for business travel. Paid $15.95 or the premium broadband access to ibahn the service provider to the hotel. The web pages paint as if I am on a dial up.

18/02/11 | Link | Rating: 1.0
7. Michelle G.
We were here last week for a company conference.  I was so impressed.  The grounds were amazing, the service was top notch.  I would highly reccomend this resort.

30/03/10 | Link | Rating: 5.0
8. Qype User (brynne…)
This is one of those massive hotels that are miles from any local action, so if you're a townie, it will cost you in cab fares to go into Orlando. On the upside, it has v nice facilities, big bedrooms all w small balconies - no smoking rooms tho so its a balcony job.

Was approached by a pro in the bar area, v pleasant young ladyThat was a surprise. I think that this is a conference hotel really..

14/11/08 | Link | Rating: 3.0
9. R M.
I attended a reception this evening at the Marriott, and it quite impressive. A concierge gave me half-correct directions to the venue, and their interior hallway directional and room signage could be improved, but otherwise my time there was fine. I thought $10 was a bit much to pay for an hour and a half of parking, but what ev.

21/05/09 | Link | Rating: 4.0
10. Chris S.
Great hotel!  The pool( or should I say pools) is amazing.  It has a lazy river and the works.  The room was great, and overall it made our ok vacation into a great memorable one.  It is connected to the Ritz, and shares quite a few amenities with it.  They even have a giant chess set!  I can't comment on price, but it is a JW, so expect JW pricing.

01/04/09 | Link | Rating: 5.0
11. Jenny C.
This place is amazing it is a classic Marriott. The huge lobby sets the standard when you walk into the building. The pool is amazing as-well. It is huge. They even have a lazy river!! The pool is so decorated with lush palms and bougainvillaea's that are bright and blooming all year long. It is like you are on a tropical island when you do pool day!! With water slides and a kiddie pool you dont even have to leave your hotel for a fun day in the sun!! The service in the hotel is flawless. Everyone is wonderfully helpful and smiling willing and ready to help you with your every need. It is a nice combination of family and elegance making for a memorable vacation. The very comfy beds are unforgettable as-well I would recommend this hotel to anyone staying in the area you can use your Marriott card and rack up some extra points for staying in such a nice Hotel

25/10/08 | Link | Rating: 4.0
12. Tasha D.
This hotel is awesome.  From my friend's room, there were fantastic views: I could see the airport to downtown, and everything in between.  We had a lovely late lunch in the restaurant, but were very depressed that we had *just* missed brunch, which looked like the feast to end all feasts.  Unending piles of sushi, sashimi, desserts, breads, everything that's high class and delicious, this brunch had.  The pool, with its river running in a circle, was so much fun -- $5 to own your own floatie thing, you buy those at the bar in the back (wish I'd figured that out sooner :) -- , and the bar inside, where we enjoyed a few drinks, was gorgeous, with excellent, swift service.

17/04/08 | Link | Rating: 5.0
13. Sylvia G.
Amazing! Has a hugeeeeee lazy pool u  can float on in Inner-tubes. Property is scenic like something out of luxury magazine. Shares property with the ritz! The best JW I have been to in USA... I have been to many ;) the absolute best was JW in costa rica both Amazing!

26/07/11 | Link | Rating: 5.0
14. Zach K.
We choose staying here instead of a Disney resort when visiting.  The hotel is great.  Huge pool and lazy river.  Staff is accommodating.  The only problem is the aggressive time share sales staff.

03/10/10 | Link | Rating: 3.0
15. Sandi W.
Beautiful property and rooms! I had the most gorgeous view overlooking the pools and lake. You could even see Sea World. We had our company Christmas party here two years ago and will never forget it. The after party in the lobby bar was the probably more fun than the party itself. Would go here again in a heartbeat! Wonderful place!

17/07/10 | Link | Rating: 5.0
16. M D.
Great Place! Very comfortable beds! The Staff is very friendly and the breakfast here is awesome!

19/04/10 | Link | Rating: 4.0
17. Jim C.
Stayed at the JW Marriott before that was a fantastic and gorgeous hotel with a super nice swimming pool area. It's right next to the Ritz Carlton and has beautiful grounds to walk around. In addition, there's a Greg Norman signature golf course right on premises for those golf lovers.

Bottom line: Luxury and comfort.

01/03/08 | Link | Rating: 5.0
18. S G.
This was a great hotel.  The lobby is gorgeous and has a wonderful scent of honey and flowers.  The restaurants are top notch and the staff was very attentive.  My standard king room was huge (about 450sq ft) and everything was spotless.  The bathroom was also large and included both a soaking tub and a stand up shower.  I believe the rate was around $159/night when I stayed in early June 2010. I highly recommend this hotel.

04/06/10 | Link | Rating: 5.0
19. Rick P.
So I traveled 3000 miles across the country to attend a one day meeting in Orlando...well....at least the hotel is very nice!  Two of my favorite JW's around the world are in Hong Kong and Bangkok.  The JW in Hong Kong is located on top of Pacific Place, one of the nicest shopping mall in HK.  You can basically take the elevator down to the mall, shop to your heart's content, bring your stuff back up to your room and come back down and shop some more!  The JW in Bangkok, I like b/c one of my favorite Thai restaurants is across the street from it and it's located in a very convenient area close to the shopping district.  Anyways, I'm getting of on a tangent.

This resort is right next door to the Ritz-Carlton and share common grounds which is very beautiful.  The lobby is very grand and there's a very nice bar-lounge area beyond the lobby.  The hotel offers plenty of amenties from spa service to very nice restuarants to golfing...hey, you're in Orlando...it's a family playground!  Unfortunately, given the short time I'm here, I'm unable to experience all the amenities of the hotel but this hotel is truly a stiking resort property that has something for everyone and is only minutes from the Magic Kingdom.

28/02/08 | Link | Rating: 4.0
20. Vern C.
Excellent stay across the board....Spent two days for a conference and it was great....Simply the best hotel I have ever stayed....

27/02/11 | Link | Rating: 5.0
21. Melissa D.
This hotel was wonderful.  The service was over the top!!! Our room was very clean, the bed was comfortable and room service was great.  The gym was better then the one I use at home.  LOL!!!  There is nothing bad about this hotel.   I would go back for sure.

15/03/11 | Link | Rating: 5.0
22. Tony C.
The JW Marriott Grande Lakes has to be one of the nicest hotels my firm has ever had training at.  The lobby is gorgeous, the service is impeccable, and the amenities are unreal.  I just wished I had been there for fun instead of a week of talking heads teaching me to ways to help my firm make more money as it were.

Room:  Well-appointed, separate tub and shower, very clean, very comfortable bed, had to pay for internet though.  I tend to not like hotels that charge you extra for that.  Whatever.

Pool:  Just plain awesome.  Big, multi-tiered pool with a lazy river!  There was a beach volleyball court.

Service:  Everyone was super-nice and really bent over backward to make sure you were being helped.  Every moment of everyday, they had people posted all over the complex to direct traffic and answer questions.

Food:  Now, here's the only place where they fell down, sort of.  The catered food that my firm purchased with our training was excellent.  Some of the best mass-produced food I've ever had.  However, I ate separately at the hotel, once at the bar and once through room service and both times it was somewhat disappointing.  It definitely made me want to stay away from the restaurants in the hotel if I ever have a chance to visit again.

All in all, I'd love to stay there sometime with the opportunity to play some golf or take more advantage of the pool.  This place does rock, for the most part.

22/08/08 | Link | Rating: 4.0
23. Margaret M.
Stayed there August 2010, and 11/11/10.  We love this hotel.  It is clean and has very nice marble baths.  The beds are comfy.  And the best part is the lazy river pool which all 3 of us enjoy (and I rarely go in a pool).  The pool area is really spectacular and lots of fun.  We make sure to leave the amusement parks early enough to enjoy at least 3 hours a day at the pool.  It really is fun.  Get the breakfast plan with your room, the buffet is terrific.  We are already planning to return next year.

16/11/10 | Link | Rating: 5.0
24. Jean C.
Awesome and beautiful property with impeccable service!  Went here for a conference.  Had a beautiful view overlooking the many pools and the golf course! From the Starbuck's to the gift shops to the front desk to the housekeeping staff, this place sure delivers on guest service!  Turn down service every evening with chocolates on your pillow with the sound of crickets set on the alarm when you walk back into your room in the evening.  Toiletries laid out nicely on the bathroom counter on towels by the housekeeping staff when they tidy up your room.  Really knows how to deliver five-star service!  Was also pleasantly surprised as the food was very good.  Typically you would think a hotel has "wedding reception" type food where it is decent but not the best.  This hotel surprised me.  Was definitely not looking forward to having lunch every day in the exhibit hall as hotel food like I said is pretty marginal in choice, flavor and quality.  I thoroughly enjoyed the food here!  With all of this said...I only wish I was here on vacation and not for work!

02/03/12 | Link | Rating: 5.0
25. Natalie P.
This hotel was outstanding.  I stayed in the newly renovated Presidential suite; bumped up for some unknown reason.  The staff could not have been more pleasant.  The conference/meeting area was really nice and I was shocked how good (and healthy) the food was that was served at a gala for 1200 people.  Outstanding!

06/02/11 | Link | Rating: 5.0
26. Heather S.
Fabulous pool with lazy river, very nice rooms, and excellent guest service!  Comfortable beds, and loved the shower separate from bath tub.   Very good food in hotel.  Loved our stay!

24/04/11 | Link | Rating: 5.0
27. Megan C.
Oooooh how I love the JW Marriott in Orlando and am so excited when I am booking a hotel in Orlando and can get a rate here that is acceptable for my expense report.   Beautiful lobby, comfortable beds, service is always outstanding.  My only complaint... I  think their room service food is awful.  Not just bad, awful.  I have eaten at their restaurants and the food has blown me away, not sure why they can't deliver this quality to the rooms but apparently they can't.   Don't be lazy, go downstairs for dinner.  You won't be sorry, the food in the restaurants is fantastic, but if you dare order room service, buyer BEWARE.   I have had both the baby back ribs and lobster macaroni and cheese.   I could have driven to the closest Krystal burger and gotten a better meal.  I expect better quality room service from a hotel of this caliber.  BUT, the accomidations are fantastic.

17/11/10 | Link | Rating: 3.0
28. Carolina S.
This hotel is awesome!
First and foremost I must say that there is a Gigantic Pool with a Lazy River!
The rooms are clean, pretty and have gorgeous views.
The service is top notch and the restaurants are plenty.
I had the greatest time there with my family!

23/07/09 | Link | Rating: 5.0
29. F. D.
We stayed at JW Marriott on the day of our wedding, it is a great hotel, we had a great view but we didn't enjoy the pool or everything else but the room and the room service was very nice!!!
We recommend it!

18/05/09 | Link | Rating: 4.0
30. Lauren P.
i was lucky enough to stay at the jw marriott last week for a work trip. walking in, i knew i was in for a treat - the lobby area is absolutely gorgeous - cathedral ceilings, marble floors, a huge fountain and a complementary lemonade and iced tea station.

my room had a beautiful king size bed, a couch/sitting area, a desk and a flat screen tv, as well as a balcony. the bathroom was awesome - it had a glass shower, a separate tub, marble counter tops and all of the amenities you might need - bathrobes, shampoos, lotions, q tips, cotton balls, etc.

the hotel also has a large pool area (sadly, i did not get to check this out,) as well as several restaurants, shopping and an in-house starbucks. there's also a golf course on site.

the service at the hotel couldn't have been better. everyone was so nice and accommodating - not only do they have a turn down service each night, you can request breakfast to your room before you go to bed, as well as a time you'd like it delivered. i took advantage of this service and not only was everything delicious, it was right on time.

overall, i was really impressed by the jw, and would happily stay there again.

04/04/10 | Link | Rating: 5.0
31. F D.
Property is so nice. Disappointed with staff upon arrival during my site visit for a meeting. Front door guys were busy finishing off a weekend recap to get a door for the kids. Missed opportunity to make it special- in fact makes me want to go next door where I know it's done right.

08/09/12 | Link | Rating: 2.0
32. Hiromi N.
I don't know what the room rate is, but my company booked a room here for several oncology team members.  The hotel staff are eager to please and as with many JW Marriott hotels it is upscale, it is really great for business travel.

If you are looking for seclusion and time away from the "theme park" Orlando, then, this place is probably going to sit well with you.  I've seen a few children at the hotel, but for the most part, this hotel attracts conference/convention go-ers and a more ADULT crowd.  I haven't seen too many kids running around.

It is next door to the Ritz and is only a SHORT drive away from SeaWorld and the Convention Center.  It is about 20 minutes away from Universal and 30 minutes away from Walt Disney World/Downtown Disney.

 **JUST A WARNING**It really isn't walking distance from anything, everything (except the SPA at the Ritz and the golfcourse at the Ritz-Carlton) is DRIVING distance.  

Oh and of course, this place is not cheap.  They offer Valet Parking (I don't know if they have self-park - so check the website).  

The rooms are clean and spacious.  Every room has a flat-screen television and a sitting area.  Wi-fi is available at an extra charge.  There are in-room movies and a mini-bar.  The bathroom has marble counter tops, porcelain tub and a separate standing, glass shower.

Oh, but one complaint that I have is with regards to the dry cleaning services.  They do have a disclaimer waiving liability of the damage done to items sent in for processing on the dry-cleaning form...but they ruined 1 of my silk designer dresses, which I had spilled some wine on at a dinner (they didn't charge me for the "processing" of it) and I felt totally robbed, honestly.  So, I subtract 2 stars for that.  :( ..sorry...the dress was EXPENSIVE...and I've never had difficulty with my dry-cleaning at home of this garment.

31/05/09 | Link | Rating: 3.0
33. Jon G.
Amazing place ! Loved everything about it, the gym was so high tech, the pool was unreal even a lazy river ! Only minor problem was asking the cleaning staff for directions cause they don't know anything about the place they work in but that's fine , over all an amazing experience ! And free water by the pool the way water should be and their pool good service is amazing the food isn't some crappy quality stuff its great and my favorite part is they have fruits as a side unlike every place that has fries .. loved my stay here !

10/09/11 | Link | Rating: 5.0
34. Janelle L.
The first thing I noticed when I walked into the hotel was how nice it smelled. I arrived at night so all of the candles in the lobby were lit, which made the lobby look even more gorgeous then it already was.

We had a room overlooking the pool area which looked amazing at night time. The room was very clean and the beds were extremely comfortable.

The pool area far exceeded my expectations. There was a lazy river which is something that I've never seen in a hotel before. The jacuzzi was set at a great temperature and at night the pool was heated.

The food by the pool area was very tasty and I really liked the fact that they have water readily available all over the pool area that guests can get whenever they want.

It's an amazing hotel to stay at and I definitely plan on going back.

11/09/11 | Link | Rating: 5.0
35. Christopher M.
Great stay. Amazing pools, hot tubs, beds, baths, and service was fantastic! Also has a beautiful golf course for the golfers.

21/10/10 | Link | Rating: 4.0
36. Harold J.
A great place to stay and very convenient to the attractions

15/02/12 | Link | Rating: 5.0
37. Merrill H.
I attended a conference that was held here and at the adjoining Ritz Carlton hotel. Located in the middle of a gorgeous golf course, the Ritz and Marriott stand themselves apart from the vast array of hotels in the Orlando area. It is somewhat hard to distinguish between the two hotels because they are so similar and the property is so big. The staff in charge of setting up/taking down events are so professional. For one event, all 3,000 of us were in one large ballroom to listen to our keynote speaker. About 1 hour later, the entire room had been transformed into a dining room with all the food, silverware, drinks, etc. already setup. I have no idea how they do it, but I think it's magic elves.

23/08/07 | Link | Rating: 5.0
38. Dennis Y.
This JW is fine all around, above average I'd say. All the staff whom I've encountered was courteous, friendly and helpful. Everything was clean and neat. My double-queens room was spacious, especially the bathroom! It's huge. It has both a tub and a shower. It was so sparkling clean that it could almost be a spa experience.

Oh, by the way, their room service sucked big time. Food was lame, looked extremely sad and just plain awful. Disgusting. What the hell is wrong with those fries? The coleslaw almost made me gag.

Free wi-fi at the conference area was really reliable and fast. For the paid in-room wi-fi, it was reliable as well.

Yes, I was there for a conference. What else!?

13/01/10 | Link | Rating: 3.0
39. Paul H.
Good hotel with good food options and great pool!  Very close to Sea World. Service was good. Would return.

10/05/13 | Link | Rating: 4.0
40. Julie U.
This has been a great lil mini getaway! The building is enormous the pool is grande the help is polite and even the other guest were great! My mother was in aww! The pool and lazy river is amazing!

30/05/12 | Link | Rating: 4.0
41. Matthew W.
This is an AWESOME property...beautiful entry with a classic look and fabulous rooms. LOVED my room (#2503), the space, huge bathroom, flat screen tv, and VERY COMFORTABLE bed...such a good nights sleep....and it is QUIET even though it is located right next to JW Suite. Even being on the 25th floor I never really had to wait for an elevator to get up/down to the room. Only issue is the room is hot in the afternoon with the sun on it, but I was in a conference almost the entire day.

Fitness center is between the JW and adjacent Ritz - it is top 1% of all hotel fitness centers. I loved the free weights and plenty of treadmills and various ellipticals. It gets a bit crowded in the afternoon, but there is plenty of room, and they towls and water all over. Best of all its VERY CLEAN.

Cab was fairly expensive to get from MCO to the property - $42, but you have to pay $15 I believe to park. They have town car service to get back to the airport for $45 (plus tip) and the trip takes only 20 minutes.

I did not eat in any of the restaurants, except the lobby bar the first night. The bar is large with a semi-circular bar in the middle, and service is very good from very attractive waitresses. The area is VERY CROWDED after 8:30 pm.....lots of conferences here and everyone ends up back in this area. Food is marginal at best, didn't think the cheeseburger was that good (only ate half).  Don't plan on eating off the property because there is nothing else near by...

We did have our CONFERENCE here and facilities are GREAT. Well coordinated, nice meeting space, and plenty of room to do breakouts. Breakfast service is not that good, but lunch for a large group (chicken) was solid. At night we had cocktail parties - bartenders were great, friendly and fast, and food was EXCELLENT. We did a different "theme" each night and I LOVED IT.

I am not much into gossip, but I did learn that the martini bar at the Ritz is where Tiger would hang out and met some of his female "friends".....never did venture over there.....

DON"T PLAY THE GOLF COURSE - talesfromtheroad-mwalno.…

Room rate was $175 + 21.88 each night for taxes = $196.88

Total - Three nights + a few bars tabs - $1,024.46

16/03/10 | Link | Rating: 5.0
42. Kim P.
The JW Marriott is in my backyard, and it is my pleasure to drive by twice daily to and from work.  I have actually stayed at the hotel and pop in periodically for a drink.  It is expensive but that is the glory of going there, their serviced is always above par and first class all the way!!!  Thank you for being in my backyard Marriott!

17/12/11 | Link | Rating: 5.0
43. ClosetDork ..
Would any childless adult visit Orlando if not for a conference?

I always think of Orlando as a city built purely on retirees, conference attendees, and family with young children.  I have yet to be convinced otherwise.  

This is the third time I visited Orlando.  All three times I was there to attend a conference.  Why not? I would not have fit the demographics otherwise - I am neither a retiree nor an adult with young children.  The first two times I was largely underwhelmed by the hotel that they put us in - Marriott World Center and Caribe Royale.  Large, soul-less, charm-less towers, less-than-adequate amenities, inferior customer service, and lots and lots of screaming kids.

This time it's different.  Like night-and-day kind of different.  Yes, the hotel is one large sprawl of tower and conference center (what Orlando hotel isn't?), but with this particular hotel it felt like a bit of care actually went into designing, planning and running the hotel.  The service at the reception desk was top-notch, the food was actually decent, the room was clean and spacious with an awesome view (I came to appreciate how priceless nice view is in my next hotel visit in Cleveland - see my other review), and needless to say the stay was more than pleasant.

Just don't leave anything behind inadvertently - the lost-and-found department is hopeless.  If you do, and you need to follow up, don't bother calling them - go straight to the hotel manager.

09/12/09 | Link | Rating: 5.0
44. Rosalyn R.
Stayed here once before on business and thought it would be a lovely place to bring the family---- actually I was mistaken.  The hotel has 1,000 rooms and what seems like only a few hundred pool chairs.  If you are staying here because you think you will enjoy lounging by the pool with your family, think again. Look at the pool and multiply 1,000 rooms time multiple occupants  in each room - then look at that pool area again.  It is not sufficient for the size of the hotel.   All of the chairs at the pool were taken by early morning--- there were tons of people camped out on towels on the concrete and on the grass. There were other problems with our stay that are  too boring to discuss- but I mention it for one reason.  The staff's  answer to everything was --"it's a busy week"-- guess what-- if you are going on vacation- for spring break (like me), Memorial day, Summer, etc.- you are going to experience the same excuse.  If they can't run things well during peak / holiday times- which seems to be the case, my advice is don't stay here if you have a family and are trying to vacation at peak times.  We planned a day at the pool to  rest, get away from the park lines and crowds and craziness-.  We did not plan a pool day to fight for a spot on the pavement to lay our towels on.  

Otherwise it is a lovely property with fun events going on at the pool for kids--
Here's my advice- avoid this place during anytime that could be considered "busy" - come on an off weekend in October- I'm sure it's wonderful then.

30/03/13 | Link | Rating: 2.0
45. Heather F.
My husband, our two children and I stayed here during our trip to Orlando. It was an extremely enjoyable experience.  The kids were never without something to do. The river pool was beautiful and so much fun.  The hotel has food kiosks all over the pool grounds and even sell tubes, inflatable ball and other swimming accessories for very reasonable prices. There are family bikes to rent on the property and the kids loved getting to see all the property which was extremely well kept. The hotel staff made sure their guests were adequately hydrated by keeping flavored drinking water in all the lobbies with free souvenir cups. My family and I enjoyed our visit very much and would absolutely visit again.

10/03/10 | Link | Rating: 5.0
46. Melissa C.
Here's the thing about the JW Marriott; the service is good. Really, really good. They clearly train their people *very* well.

Yes, it's expensive, but when you're staying at this level of hotel the prices are to be expected--so I'm not going to gripe about the $18 vodka on the rocks--it's just how it is and you're going to have to accept that. (See also: Parking, wi-fi, room service, etc.)

I appreciate a hotel where:
--The staff listens for your needs. We had a situation where someone--offhandedly--mentioned a request that hadn't been fulfilled yet. A passing-by staff person made a point to check on it and address it even though it: A. Wasn't in his area of duty B. Would have been just as easy and even acceptable to pretend like he hadn't heard it.
--Problems are addressed without hassle. There was an issue with my check-in and check-out dates in a filled-to-capacity time block. It was no problem. I didn't have to worry about it and I didn't feel like they were subtly accusing me of making a mistake or anything.
--Rooms are clean and the showers are pressurized and hot (hush, when you travel a lot you get to appreciate an instantly-hot and appropriately-pressurized shower).
--Everyone goes above and beyond. Seriously friendly staff. I mean, really. There was no problem that couldn't be addressed. There was no request that wasn't met with a smile and an eager offer of assistance. The doorman remembered who I was and welcomed me back after an excursion.

The JW Marriott is an expensive choice, but when you have to be there anyway, the service certainly is a pleasure.

22/01/12 | Link | Rating: 5.0
47. Janene H.
A beautiful hotel and surrounding grounds. Our room was large and comfortable overlooking the lagoon style pool. The bed was super comfy which is a must for me at a luxury hotel. Service was excellent with turn-down service and courteous help at every turn. The pool is amazing. It has a few hot tubs and a meandering lazy-river type winding its way through the lush tropical landscape. You feel like you've been transported to another country. There are also some bars nearby where you can order your tiki drink to sip as you float along.

I've tried the restaurant Primo- the first time it was horrible but management did go to extremes to make things right and on the second visit (comped by management) it was much better. The night we stayed at the JW we ate at the adjacent Ritz and made that long walk (half a mile in heels)  through the corridors back to our hotel. The JW is everything you would expect in this class of hotel. Definitely one of the nicest hotels in Orlando.

08/10/08 | Link | Rating: 5.0
48. Felicia H.

18/06/12 | Link | Rating: 5.0
49. Jeffrey M.
These guys are horrible They find everyway possible to screw you on you bill.  Stayed three days as an exhibitor at a conference in September, surprised they did not charge me for the privilege for breathing the air on the hotel grounds.

Everything, and I literally mean everything that they add on to your bill is so overpriced that you can easily see your bill double.  Furthermore, they deceitfully look for any way possible to screw you more.  They noticed that I had some 100 watt light bulbs on my display, therefore they mysteriously assumed that I used $125 worth of electricity, (for a total of perhaps 5 hours of use!); then the jerks charged $169 on my credit card for the electricity.  The JW Marriot is an overpriced and overrated hotel chain.

My wife and I had enough of JW's unscrupulous ethics and moved to a different motel in Orlando for the remainder of our trip.  We stayed at a Hilton less than 2 miles away for a  the price with twice as much amenities and we did not get screwed over with a lengthy list of mysterious charges.

We experienced the same issues with JW Marriot in San Antonio a year earlier for a conference. If you hate your money, stay at JW Marriot, they love your money and will do anything they can to separate your money from you.

17/09/11 | Link | Rating: 1.0
50. Robert B.
This is by far the best resort not on Disney property in Orlando.

26/07/12 | Link | Rating: 5.0
51. John S.
The best..... Period..... Don't look elsewhere, just book it.

23/10/12 | Link | Rating: 5.0
52. Kunal M.
I have been in many hotels across the globe.
The JW Marriott lobby is great, the pool with a slow river is awesome, the hot tub is hot, my room had a view of the pool and lake. They clean the rooms twice and at night come to tuck the beds in and leave a few mints.
the beds are a bit too soft for my taste.

the resort shares a passageway with the Ritz Carlton and the conference center is conveniently in the 'center'. A Starbucks on site is useful.,

A five star resort with sprawling lawns and a great pool located about 20 minutes from the Airport

29/06/11 | Link | Rating: 5.0
53. Crystal C.
Overall, this a lovely resort. The lobby, lobby bar, and our room all beautiful. The Quench bar by the pools is great with outstanding service both in the bar and poolside. Downside is it closes really early. Room service food at this resort is unusually good, get desert, awesome. All the staff here are amazing. But, internet access, which costs $10 daily SUCKS!  And parking for hotel guests is way too $$.

02/10/13 | Link | Rating: 4.0
54. Rhonda N.
We stayed here for 4 nights in mid March.  The lobby was spectacular, the service impressive and the rooms were impeccably clean.  I can't say enough about the large pool area with a "Lazy River"!  Our 6 yr old didn't want to ever leave the pool area.  I have to say that the hotel and the pool area were definitely the highlight of our vacation, not the parks.

22/08/11 | Link | Rating: 5.0
55. Michael T.
For the most part, this hotel was excellent.  

Room - 5 stars
Friendliness of staff - 5 stars
Amenities - 5 stars
Cleanliness - 5 stars

Everything was immaculate, everywhere we went.  However, the experience wasn't perfect, and here's why I can't give it the 5 stars I so wish I could: the service was only good, not excellent.  Although the staff was incredibly friendly, they always seemed to be shorthanded.  It could take a while to get service.  I know that's a nit-picky item, but I have expectations of the JW Marriott and the Ritz Carlton (a shared property), and when they fail at that service, then in my mind, they have let me down. I'll give a few specific examples:

I never had a good drink there.  I ordered a mojito at both Primo and at a lobby bar at the Ritz, and both times, the drink was just undrinkable - at Primo because I simply didn't like their version (not a fan), and at the bar in the lobby of the Ritz (same property) because it was just incredibly bad.  

Also at the lobby bar in the Ritz (as well as at the bar in the lobby of the JW Marriott), it was incredibly tough to get service. A server would walk by only every 20 or 30 minutes or so to check in.  I'd finish eating and just sit there ... waiting.  They were obviously short handed.  For the meal at the lobby bar at the Ritz, I had the filet burgers with regular fries.  The filet burgers were delicious, but the fries were some of the nastiest fries I've ever had.  I also had a strawberry daiquiri by the JW Marriott pool, which had practically no alcohol (if it had any) in it.  You don't have to make the drinks strong - you just have to make them right.  The chicken strips and fries out by the pool, however, were fine. Fried pool food, and decent, as one would expect.  

Their lazy river pool is very cool, and a great way to relax. There are a lot of kids there, though (as expected), but you can always pack up and move to a more secluded spot - one of the great things about the pool area.  However, there should be a way to pay a little extra in order to find A) more comfy chairs to layout on, and perhaps B) a quieter place to relax with fewer kids. And they DO have that - at the spa. There are much more comfortable chairs by the pool at the spa, and it's much quieter.  HOWEVER, once again, the service at the spa was only good, not excellent.  For example, there were 9 people laying out by the Spa pool, and yet it still took 30 minutes for someone to come by and give me a menu. The next day I went, someone met me at the gate of the pool, walked me to a lounge chair, prepared the chair for me with towels (finally - THIS is the service I was expecting). But then I never saw them again, even though I said I'd like to order something soon and there were only 4 people laying out by the pool that day.  I want to make it clear - at no time during our lengthy stay on the property was anyone ever NOT friendly.  The staff were all incredible, and very busy.  It was obvious that the reason the service was lacking was because they were shorthanded.  I would ask for a check, and it would take 10 minutes to get it, or longer.  On another visit, there were no dry towels in the Spa's main bathroom, and the dirty towel bin was filled, which told me that no one had serviced the bathroom in some time (I dried my hands by the pool before going back to the restaurant to eat).  Also while at the spa, they ran out of water at the men's section. I waited to see how long it would take to be filled - over an hour.  The men's locker room and shower areas would be pristine in the mornings, but showed their wear by the afternoon (towels in the showers not replaced, overflowing garbage cans filled with cups, water everywhere and never mopped up).  Service seemed to depend on the day, some days the bins would be emptied, other days they wouldn't.  

Again, these are little things, but they're the types of things that a 5-star resort should have or at least should aim for.  They have a great property, and a great staff - why wouldn't they want to be 5 stars?  This whole property has everything it needs to be the best - it just needs perhaps a few more hands on deck.

26/10/13 | Link | Rating: 4.0
56. Jeanie B.
I just spent 3 days at the JW Marriott Grande Lakes in Orlando for a wedding and I was very disappointed. The Rehearsal dinner service was terrible. It took 3 hours to be served....and the cost was outrageous to the hosts.

In our Room shower, the water was basically a trickle. The worst I have ever experienced.

The breakfast room service request flyer that you leave on your door at night was ignored one of the nights and we had to call and reorder, which made us late for our event that day.

It took forever to have the room service cart removed from our room.

The Event Planning was not up to par: no one at the wedding knew where or when to go for anything pertaining to the wedding ceremony, rehearsal Dinner, or reception.

09/04/12 | Link | Rating: 1.0
57. June C.
I had a gret experience at this luxury hotel. Great room service and overall great experience. I hope to go back!

29/05/13 | Link | Rating: 5.0
58. Annie T.
This is a wonderful hotel. I will admit though that we were there for a business convention and I had to remove a star because the corridors were SO vast - it was pretty easy to get lost - you CANNOT wear heels all day here. Thank goodness for the bathtubs and separate showers so I could soak my feet at the end of each day!

The bar was nice and large, as is well suited for many a business interaction.

Food was definitely professional and above average. Service was outstanding.

I liked that the elevators were separated into 1-12 and 13-xx... that's very useful in managing traffic. Good call.

11/01/10 | Link | Rating: 4.0
59. Kristen M.
Will be back at this resort at least once a year. There is so much to do here on the premises and it is connected to the Ritz Carlton which you are able to take full advantage of their amenities as well!

- Pool. Ritz Carlton is a little more relaxing and more adult friendly. They have cabanas too and when split amongst a group of people it is reasonably priced. Great escape from the sporadic rain showers FL is known for.
- Hammocks along the river for an afternoon nap. Check out the 8ft gator that hangs out under the terrace behind the Ritz pool.
- Definitely recommend the guided eco tour via kayak of Shingle Creek (headwaters of the Everglades). Was my favorite part of the whole trip! The tour guide, Carlos, was so knowledgable and was just a great way to spend the afternoon.
- To save some money on food, there is a Walgreen's within walking distance and there is a small bodega on the first floor. You can also pick up tubes for the pool at Walgreens.
- The lobby lounge at the JW is a lot of fun at night. You can bring your own beers and sit on the balcony around the bonfire. Dress attire: upscale, loungy. Fun to get out of the pool attire and into a nice dress at night!
- Must try next time: Yoga classes at the Ritz. They are so cheap!

23/01/13 | Link | Rating: 5.0
60. Christian K.
Well, not really my style. Too cosy, too much old-style without being old. A palace without a kingdom. Nice area around the hotel (pools etc.).
Food was good, especially the breakfast. But at least - french croissants did not taste really french. But the fruit salad had been delicious instead. But can you fail on that one?

Service - fine. Lost (?) my wallet. Was never found :-(

I don't know. As brynner mentioned, a conference hotel. That is where it is good @. Proven.

04/03/11 | Link | Rating: 3.0
61. Nycgrl a.
Excellent hotel & superb service. Rooms are clean, food is delicious and staff is very courteous. Staff goes over and beyond to ensure a comfortable stay. Child friendly too.
Only disappointment was the concierge desk but I guess it's run by a different agency.
Hotel has huge pool side areas with pools for every age group, golf course and paved pathways around the lake.Every room has a private balcony .
Will defiantly recommend it to anyone visiting Orlando

28/06/13 | Link | Rating: 5.0
62. Randy L.
I've stayed at the MGL for five years as a conference participant. It has always been an amazing experience except for this year.

In years past, the pool area was filled with cheery staff and lifeguards. This year there seemed to be a skeleton crew.  Lifeguards used to be pool side chatting  and playing with guests and children. This year they were stationed on bridges but they weren't looking at the pool they were looking for guests who brought in outside beer and food.

In years past, they had towels and fresh water stations. Not this year. No free water and only two places to get towels. You had to prove you were a guest to get a towel.  The Splash Grill only had a few servers and the food portions were notably  smaller. My nine year old even noticed the difference.

In years past, my family knew the names of a half dozen poolside staff. Not this year.

I will be asking conference planners to pick a different location next year.

05/07/13 | Link | Rating: 2.0
63. Dee M.
Stayed here while on business the first week of May. Bottom line, this resort is fantastic. JW Hotels are the known luxury brand within Marriott. This JW Resort is no exception. From the moment you turn into the Grand Lakes property, you are immersed into paradise. I loved everything my stay at the JW.

- Grand entry/lobby area
- Superior customer service from the front desk to the lazy river
- Phenomenal lazy river and pool area. Accommodates over 1500 people.
- Kiddie pool for the little ones.
- Turn down service with evening treats
- Extremely comfortable beds
- Spacious bathrooms with separate shower and bath
- Flat screen TVs
- Modern seafoam green, brown and white decor
- Full service Starbucks
- Full service FEDEX
- Reasonable parking rates (compared to other Marriott, Renaissance, JW hotels) Valet $20 or Self Parking $15/day.
- One of the BEST workout facilities (shared with the Ritz Carlton) with just about every type of equipment you would use at your own gym or group exercise class.
- Four on-site dining options: Citronelle, Primo, Poolside until dusk, Lobby offers sushi from 5-10 pm.
- I never had to wait for the elevator.
- although there are lots of kids, the hotel is very quiet at night and into the morning.

Cons ( Honestly, there aren't many)
- On-site dining options can be pricey.
- No offside dining options within walking distance.
- Lots of conferences so it's always crowded, especially I'm the bar lobby area at night.
- Ritz Carlton now charges a $25.00 fee to use their spa pool.

20/05/10 | Link | Rating: 5.0
64. Kimberly F.
This review is for the Conference Center only. I spent four days here in meetings but the hotel was actually booked, so I had to stay somewhere else.

The meeting rooms were great and ready for us well before the time we needed them. The staff is very efficient at turning around the rooms according to their crazy schedules. Everybody I ran into who worked there was very nice. The constant flow of coffee was always a nice perk and the meals we had there were outstanding. You definitely get what you pay for when you attend events at places as nice as this.

The few breaks I was able to spend outside were incredible. The landscaping was beautiful and it just made me wish I was staying there for pleasure so I had more time to really enjoy it.

Overall, this was a great place for the conference and I just wish I could have gotten a room here too. I hope I get the opportunity to in the future!

02/02/12 | Link | Rating: 4.0
65. Noelle W.
The staff was amazing, beautiful hotel, and awesome pool! They went above and beyond to make our stay wonderful:)

05/01/14 | Link | Rating: 5.0
66. Martin H.
Nice Hotel, at last.

06/10/12 | Link | Rating: 5.0
67. Peter Q.
Expensive but worth it. Love the JW chain! Great service From start to finish. Fantastic grounds and pool. Several restaurants to choose from and Primo was excellent!
Expect to pay more but you won't be disappointed.

31/03/12 | Link | Rating: 5.0
68. Ping P.
This is a review of the Lobby Lounge/Sushi Bar ONLY!

I met some friends last evening for what we thought was going to be a sushi dinner. i.e a Sushi Bar. What we got was very different...

I walked into the lobby lounge of the JWM and looked around for the sushi bar. There was a woman at a podium (a hostess?) who completely ignored me. I finally got her attention and asked where the sushi bar was located. She indicated that 'this is it'. Wow...so basically they have a sushi menu in a regular lobby lounge. Nothing japanese or experiential about it.

I located my group and took a seat. The server had a total attitude, my friends who had been there a little while were already in complaint mode. The miso soup was served cold (ick!) and sent back. The menu was uninspired and overpriced. I tasted a couple of items and thought they were really poorly executed.

We had planned to dine here and ended up leaving for these reasons:

Food was subpar
Food was expensive ($19 for a roll?!)
Service was inept and rude

Two strikes JWM! (see my review of Primo) Apparently 'attitude' is typical of this place.

12/09/12 | Link | Rating: 1.0
69. Kim V.
I usually list pros and cons when reviewing hotels.  I have no cons for this stay.   Everything was fantastic from the staff to the beautiful grounds.  The lazy river and pools on property were outstanding.  So much more enjoyable than a crowded water park.  Lifeguards kept rowdies in check. My husband played golf and gave the course two thumbs up.  Room was beautiful, clean, and in great repair.  Wish we could have stayed longer.

31/05/13 | Link | Rating: 5.0
70. Tamara B.
Two days here for a business trip and I'd love to get back with the family for a week.  Great staff, friendly, funny and did their best each day to make a very crowded hotel feel like it was not.  They maintain it well - even painted the hallway trim while I was there and from the lazy river, to the rooms, this is a classy location with wonderful events for families, a great bar area at the pool and lobby for parents and a location that made it easy to get to the airport, and around the Orlando spots.  On my return list - loved it.

27/07/13 | Link | Rating: 5.0
71. Arik K.
I always have an amazing experience with the JW Marriott, so I was expecting a good time when I booked this hotel, but the Orlando JW Marriott blew me away.  I was in town for LASIK eye surgery and needless to say I needed a very chill place o recover.  
The JW Marriott staff went so far out of their way to assist me. The rooms were able to pitch dark even in the bright of day. True to Orlando form, this hotel is awesum for kids with activities, pools  and a lazy river.  But its stellar for adults with a sprawling weight room which includes a Smith machine if you're serious about training, and on property Starbucks, Primo, a full service Italian restaurant for an excellent dining experience, large rooms and close proximity to the airport, downtown Orlando, Kissimmee, St Cloud and Universal City Walk.  Its true that you can come to Orlando and have a terrific experience without ever stepping foot in the parks.  
Every hotel experience depends on what you wanna get out of it.  What I needed was a quiet, chill place to recover from a complicated surgery and for me the JW Marriott of Orlando was the perfect place. Its a sprawling, quiet, calming refuge with all the amenities you'd need in order to never have to leave the hotel property.  Kudos to a very helpful staff.

- Arik Katzenberg

14/06/13 | Link | Rating: 5.0
72. Shannon O.
I found this place to be just okay.  Not bad, not great, but just okay.
The staff was nice, and the lobby was impressive, but in truth, I don't really care much about those things.  I expect a room to have attention to the details.  That is the space I live in while I am there.  Lakes, fountains, and marble are nice, but they aren't where I spend my downtime.
Personally, I found the Marriott to be a bit of flash without much substance.  It makes an impressive first impression, but it that's about all.
Why am I so... well, eh?  There are many reasons... most of them fall into the picky range, but when you add them all up, it makes an overall... eh impression.  

Picky things that annoyed me:

no free wifi in the rooms... in 2013, you would think a hotel would provide its guests at this price point free wifi.

You have to pay for parking if you are a guest at the hotel.  Again, this is a picky annoyance.  I completely understand paying for parking if you are there to play golf, go to the spa, or you are in an urban location where parking is scarce... in a big open greenspace, that last one doesn't fly so much.

Refrigerator was inoperable in the room.   I don't know if this is because the one in my room is broken, or all the refrigerators aren't being used because of a safety concern.  However, if it is the latter, pull them out of the room.  An inoperable fridge gives the place a broken down vibe.

Every (and I mean every) handle in the entire room was barely attached to the drawer.  You know when you ask a person who really doesn't want to do a job to attach them and they literally screw it in once... yeah.  I really don't expect to have to screw every handle I want to use in a hotel room to avoid having it come off in my hand.  Why didn't I call?  Because that's pretty bitchy to call and complain about that... but at the same time, its just one of those unsaid things that should just be done.

The toilets did not flush well.  I found it ironic they had energy efficient signs about the reusing towels but the toilet had to be flushed at least twice. EVERY. SINGLE. TIME.  

Mold.  in the raspberries in the breakfast buffet line.  seriously.  I told a server and she didn't remove them immediately.  A cook came out a removed them about 5-10 minutes later, but I was cringing as I watched people go through the buffet line (and no, no one else took them).  I was a bit shocked they didn't catch the obviously furry raspberries when they were put out.

After all of that, the last annoyance was probably sufficient to request a room change, but after all the above, I wasn't convinced any other room was going to be much better and I could make do, but it was indicative of the cutting corners impression I had of the place by this time.  The shower wasn't sealed appropriately.  One of the very nice things about the hotel was they had a separate tub and shower.  I was taking baths, but the husband takes showers.  When he was taking a shower on his second or third day in the hotel (I cleaned up usually before him) I noticed a very steady stream of water flooding the bathroom and made him plug up the leak with a washcloth.  Whoever sealed the shower apparently decided it wasn't all that important to use caulk all the way down the entire seam.  Worse, the shower head was in a fixed place where it pointed directly at the gap.  I cannot believe we were the first people or even first dozen people to experience that in the room and if it hadn't been fixed by now, I wasn't inclined to go through the hassle of pointing it out, packing up, unpacking, or worse, having workmen come in and out when there were a million other places I would rather be on my vacation.  So, an appropriately placed washcloth plugged it up enough to avoid a Noah's Ark themed recreational site.

So, like I said, the place was okay.  It was clean, the staff was polite, and the location was very attractive.  However, I got a major impression that it was mostly veneer and if you scratched the surface a bit, you may find out that it isn't as well run as one would hope for a place at this price range... but that was just my opinion.

05/08/13 | Link | Rating: 3.0
73. Mark D.
Wonderful hotel, some adjectives: elegant, professional, relaxing, amazing facilities, attentive customer service, all of which does amount to a quite pricey place to stay.

Ask for a view of the ritz-carlton golf course outside your window (you can see the entire Par 5 from tee to green), the lazy pool, and can see Disneyworld's Epcot ball and SeaWorld's steeple in the distance.

Which is the only downside to this hotel is that there is nothing nearby. The closest attraction is SeaWorld which is about 15 minutes away by car and Disneyworld about 30 minutes away.  But if you have no problem with the drive and appreciating the quite ambiance then by all means book your next reservation in Orlando here.

Oh and if you are looking to book your next conference somewhere in Orlando, I suggest you select this place. They really, I mean really take care of you.

19/07/11 | Link | Rating: 4.0
74. Marisol R.
My parents celebrated their 37th Wedding Anniversary here. The front desk staff sent a bottle of wine to my parents. Thank you Marriott for making my parents anniversary so special. My parents loved the staff, and the hotel. My parents enjoyed the lazy river. They ate at the hotel resturant called Citron, and was very pleased with the dining experience.

27/04/13 | Link | Rating: 5.0
75. Kelly D.
I stayed at the JW Marriott Grand Lakes utilizing Marriott points this past July 4. Sometimes a stay on points can lead to a less than wonderful room, but not the case this time. I was given a beautiful suite at the end of the hall with a first class view. When I checked in I mentioned to the front desk that it was my fiancé's birthday and she immediately arranged for a bottle of champagne to be delivered to the room at no charge. Unfortunately, that bottle never arrived. While I was disappointed this is my only complaint of an otherwise excellent stay.

The Grand Lakes had a full range of July 4 activities from a BBQ picnic, to old fashion lawn games and a firework display. Surprisingly, the firework display was absolutely first class. My fiancé and I watched the 30 min show from the terrace drinking wine and eating sushi. So cool.

The pool is beautiful, the service is outstanding, and access to the Ritz Carlton is a bonus. But be aware this is a family resort. If you have no children or are not comfortable around lots, and I mean lots, of children this will not be the place for you. As a childless couple we felt a little awkward surrounded by an ocean of families. One last tip; get to the pool early or you will be lucky to find a spot. The chairs fill up by 10:00 a.m.

06/07/12 | Link | Rating: 4.0
76. Jason C.
Amazing hotel!!  This is my favorite hotel of anywhere I've stayed in the U.S.  This place has it all - including amazing room views.  They do charge for parking and if you eat at any of the restaurants inside the hotel, you'll probably pay a bit more than going out somewhere - convenience charge?  The gym is beyond phenomenal - located in the Ritz right next door - and the running trails are amazing too!  The staff was very attentive and professional.

28/07/13 | Link | Rating: 5.0
77. Brad K.
Wow what a beautiful hotel

The lobby, the grounds, the golf course, the pool area.

Service was spot on, and very very courteous and attentive.

Prices at in hotel restaurants is very expensive, personally a little to high for what you're getting. $20 for a burger is just to much should be $10 to $13 max

Pool area with lazy river is absolutely awesome, great landscaping.

Highly recommend if you can get rate below $200 per night

13/10/11 | Link | Rating: 5.0
78. Patt C.
It's a fancy place. I was there for a conference and never left the hotel, so was not in the position to appreciate the grounds, amenities or the architecture of the facility.

Check-in was easy. No porters asked if I needed assistance to my room. Interesting.

Room was fine and dandy. Two beds. Sititng chair. Desk and chair. Wi-Fi for $15.99/day (are you kidding???). Servi-bar. Safe.

Bathroom had the requisites. Including a phone at the commode. Hmm! Watch it in the tub . . . there are no non-slip strips!

TV didn't work first night. Phone on the nightstand didn't work first night.

I was there for three nights, and there were not enough hangers.

USA Today delivered first morning, but not after that. Just sayin'.

Couldn't figure out how to work the alarm on the clock, because it was a clock, a radio, a CD player, a mystery noise of ocean sounds and crickets, an iron, a crockpot and a vacuum cleaner!

Bed turn-down was superfluous! Who cares!

Cost nearly $800 for three nights.

Extra star for chefs in the lobby near the lobby bar offering amuse bouche of goat-cheese-stuffed cherry tomatoes (skinned and hollowed) with fresh basil, and a salmon napoleon with creme fraiche beautifully proportioned on a stabilizing yet delicate piece of wheat bread.

We did step and repeat on those amuse bouche!!

10/11/11 | Link | Rating: 4.0
79. Piper W.
Came for a conference. Not a bad experience by any means but probably should've stayed at the Ritz for a few bucks more. As a Marriott platinum member, not using points, we didn't get a room upgrade and the rooms are a bit on the small side. Hubby came along and worked out of the room but everything was a bit tight- from the single sink to the odd placement of the shower door. The "balcony" is a step out only- not enough room for a chair. There is no fridge. The one thing that was completely subpar was the mattress. It was terrible- huge dip, worn out springs that squeaked and no support. For that alone I should deduct another star. 4 stars for the resort itself and the grounds, 1 star for the bed. Restaurant Primo was excellent. The spa and gym at the Ritz (adjoining) were wonderful. I couldn't believe how huge the spa was and how many treatment rooms they had. I loved their private pool (adults only- yay!) and having lunch brought out to the pool after a massage.

11/05/14 | Link | Rating: 3.0
80. Lisa G.
I travel a ton and I think I'm tough to please when it comes to hotels BUT this hotel is amazing. I don't think I've slept in a more comfortable bed. My room was spacious and overlooked the pool and golf course. The carpet looked brand new (bonanza!). The staff was really good as well. I will definitely be back.

28/11/12 | Link | Rating: 5.0
81. Evan M.
Stayed here 5 nights. Property has a legit Starbucks on site plus many nice restaurants. I was given free self parking privileges because I booked rooms with elite status ($19/day value). The back side of the Marriott could use a little pressure washing--it's starting to show dirt. Some of the signs around the property were also missing letters (conference center entrance sign says "Marrott" instead of "Marriott." Also, the air conditioning in the room do not get very cold. I like to keep my room around 65 degrees and the coldest it got with having the AC run 24/7 was 68 degrees. I asked for another room and it also would not get colder than 68. I had 3 maintenance engineers look at this and there's nothing else that could be done. This may not be a big deal to you, but it made the room stuffy. Other than this, it was an awesome stay at a spacious property! The property has a nice waking trail and plenty of space by the pools--which was the highlight of our stay. I look forward to returning but would encourage the staff to address the concerns I have mentioned.

30/11/14 | Link | Rating: 4.0
82. TravelingVeggie S.
Although I felt the hotel was beautiful and had plenty of kid friendly pool options such as a lazy river, I'm not sure if I would return to the JW Marriott Orlando Grande Lakes for my own personal family travels. Granted the trip was during the week and after school started, but I could only count a handful of children in the hotel. Maybe all of the families were already at Disney for the day? This is great news for the single travelers out there, but for families like ours with a young child, it may not be the best place for us. The hotel definitely felt more upscale and adult oriented then some of the other hotels in the area that cater towards children. Also, there are plenty of great deals for hotels and condos in Orlando as the supply is plentiful. Therefore I'm not sure I would splurge on paying $169 night for a small room if I can snag a room closer to Disney for around $100-150 that may be a little bigger.

Check out our full review at travelingveggies.com/hot…

Traveling Veggies

05/11/13 | Link | Rating: 3.0
83. Dom C.

Heated lazy river great to relax, lovely waitresses/waiters in the restaurant and breakfast area. Concierge helpful and the rent-a-car place useful for travelling to Disneyworld. Surreybikes were a great idea as well to enjoy the scenery.

Bedrooms nice and relaxing. Good TV, bathroom, beds and desk.

Would definitely return.

13/07/13 | Link | Rating: 5.0
84. Stephanie B.
My boyfriend, mother, and I just got back from an amazing week long stay at the JW Marriott from Aril 27th-May 4th. From the moment we pulled up to the hotel we were impressed and could not believe we were in ORLANDO (felt like paradise)!

Beth checked us in and was very friendly and informative about the different activities around the resort. We arrived at the hotel at 10am and our room was ready for us and we didn't need to wait.

The grounds of the hotel were amazing and beautiful and we loved that the Ritz Carlton was adjacent to the hotel. We mostly used their grounds and pool during our stay and the service was professional and was always at your service for anything you needed.

We rented a car for two days at the Hertz onsite which was convenient and quick. They always had a car available for us and it was easy to pick up and drop off each day we used their service.

We went to Disney for one of the days and used the complimentary shuttle. The only downfall to this was that the returning times were 5:30 and 10:30. I know that is it complimentary, but a third option would be even better due to the fact the 5:30 seems too early and 10:30 too late. We ended up taking a taxi home from the park instead of waiting until 10:30.

The food at the hotel was great. I would recommend going to the Vineyard Grill at the Ritz for their breakfast buffet. It was $2.00 more than Citron at the Marriott. The service was better and the food selection was bigger. I did not enjoy the service at dinner at Citron because the table was never cleared off properly and we could never find our waitress. The food was still good, but the service was a turn off.

If you are looking for a hotel that is classy, clean, and all around gorgeous and tropical the JW Marriott is the place to stay in Orlando. You do not feel like you are near Disney, but you can still enjoy the parks which are only a few minutes away.

We will definitely come back and spread the word!

06/05/13 | Link | Rating: 5.0
85. Nate H.
Pretty place but when Motel 6 offers free internet and parking but this place doesn't its a fallacy. $20/day to park!? Are we downtown??

16/12/13 | Link | Rating: 1.0
86. susie l.
Such a wonderful hotel!  I ordered room service for dinner and when asked if I wanted to order desert I told them I was not much of a sweets person. They sent chocolate covered strawberries with my dinner and asked if I could tolerate those... so sweet!

03/08/14 | Link | Rating: 5.0
87. Christa L.
Great value! Beautiful well tended to property. Kid friendly! Close enough to drive to all attractions. Great pool! Good food and service. Golf course had deals for the kids. Overall great experience, we will stay here again!

27/12/13 | Link | Rating: 5.0
88. Jason B.
My stay here has been spectacular.   I'm here for a conference this week.  The staff is superb.  Everyone from the front desk crew to the housekeeping to the in-room dining staff have been so very nice and helpful.  

The rooms are nice and big with comfortable furniture and a great bed!  The in-room dining is wonderful.  The portions are perfect sized and the quality is impeccable.  Of course, as is to be expected, its overpriced, but worth it as far as room service is concerned.  

Everything during the conference was great too.  All of the rooms and hallways were always fully stocked with plenty of drinks and finger foods to enjoy thought our events.  Well put together and a great hotel.  The pools great too.  

Highly recommended!

18/01/13 | Link | Rating: 5.0
89. Jane D.
I really love this place!
We stayed at the suite for 3 nights and it was surprisingly a pleasant experience. The property is very well maintained with flower blooming everywhere. My son had a blast at the giant lazy river/pools area and made a few kiddie friends.
The room is very clean with a huge foyer and a decent size of living room with french doors in between the large bedroom.
JW Marriott and Ritz-Carlton are both in the same resort and I can't wait to try the Ritz next.

05/08/12 | Link | Rating: 4.0
90. Renee B.
I would come here any day. I love this place friendly staff, clean, and just a piece of mind

13/09/12 | Link | Rating: 5.0
91. Claudia L.
I stayed at this hotel last week when I attended a conference. Every single person I encountered here were extremely friendly and helpful. The hotel is clean and in good condition. The food was overpriced, even for hotel prices. The other downside was that there were two of my personal things "missing" from my room. When I went to the concierge to report it, the concierge was extraordinarily helpful by calling security. Unfortunately, he called them about 5 times and was told that they were "on their way". Security never came and I just gave up. That's why they are not getting my highest review feedback.

12/11/13 | Link | Rating: 3.0
92. Pam S.
I should point out that I'm ridiculously behind on my reviews.  Like...I've got 20 in the hopper that I need to do.

I'm going to take the time to review the JW Marriott because frankly it was pretty darn awesome, for the most part.

I'll start with the bad:

*Having a conference here in January when you leave snow and it's ridiculously beautiful outside.
*Paying an insane amount for booze
*Some (not all) of the bar/waitstaff.  I'm sure they make bank which means they all should be so happy their smiles wrap around their heads.
*The fact that the pool bar closes at like 6 or something.

The good:

*Beautiful appointed rooms overlooking the pools area.  Yes, that's right.  Pools.  Plural.  Oh dear god I want to come back.
*Plenty of meeting space (that's why I was here).
*Super nice front desk and valet staff, although they could use more front desk staff at times.

The jobby job paid for my stay so I can't comment on the prices, but I know it ain't cheap.

What I do know is that as soon as I can find some poor sap to knock me up, we're bringing our beautiful ginger child here to sit on the alligator.

14/02/12 | Link | Rating: 4.0
93. Alys D.
Wow, what an experience is the JW Marriott Orlando! My husband and I came here for a conference and we were not disappointed.

The grounds are beautiful and the staff is top notch. I did not have a bad meal here.

Additionally, the hotel is the sister property to the Ritz-Carlton, just a short walk away. We enjoyed a drink in the quiet bar while watching game 7 of the Eastern Conference Playoffs and had a wonderful conversation with one of the staff.

The conference facilities are equally as great. From the general session to the networking events to the break out sessions, everything was well run and easy to find. And the food was top notch.

The lunch was not your average conference "rubber chicken." We started with a wonderful green salad lightly topped with a vinaigrette. The main dish was a wonderfully tasty bone-in chicken breast and drumstick with freshly steamed veggies. The chicken had a wonderful lemon caper sauce, truly, this was the best convention meal I've had. One of our table mates was a vegetarian and she was brought a beautiful plate of the veggies and rice.

I can't forget the dessert either, the lemon torte with fresh fruits was irresistible.

The buffet-style hors d'oeuvres served at the networking events were equally as impressive. We happened to be there when they brought out a beautifully roasted whole turkey. It tasted as great as it looked. With it, they served roasted root vegetables. It was good, trust me.

If you're looking for luxury and excellence, look no further. If you're looking for an affordable family vacation, keep looking. Unfortunately, nothing here is cheap. The drinks, the food, even the floats for the Lazy River are expensive. Unless you think $16 for a burger is a deal. Cheapest beer is $6.50 and if you want liquor? Try $12 for a Bahama Mama! Wow.

Even with the high prices, I would return to the JW Marriott. And bring a big budget.

15/06/12 | Link | Rating: 4.0
94. Judy B.
So here is an honest review for people that are traveling here yet also want to enjoy the theme parks. Please beware. You will be spending way more money than you anticipate!!! The reason being, because the shuttle schedule is very limited. For example ,if you go to a park in the morning ,you probably won't be able to get back until late that evening. Doesn't the hotel realize that some people might want the chance to go back and relax for part of the day. You also won't actually be brought to the park of your choice. You will need to continue to take another form of transportation once you get to the magic kingdom.Buying a Disney park hopper was a complete waste of money. You won't be hopping anywhere if you stay here. You will be lucky if you make it to one park and back without spending 35 dollars on a taxi. You will spend taxi money trust me!!! Also other hotels throw in perks like a few free breakfasts or kids under 12 eat free. You won't get that here. The breakfast buffet looked and tasted great but you will spend well over a hundred bucks just for breakfast here. The pool area is pretty and nice. The beds are comfortable but next time I plan to stay way closer to Disney. This was far away. I wanted to be away from the hustle and bustle but this was just to far. When there was an accident on the highway it took one hour to make it to the parks. That is a long time with kids. So if you visit here look beyond the gorgeous lobby and pool. The bottom line is this hotel caters to business people or convention groups not families.

14/07/14 | Link | Rating: 3.0
The hotel itself is nice. Sushi bar has food door I recommend the crab dip, spicy tuna roll, tuna tacos and chicken sliders.

The issue with this hotel is they only serve 3 food menu items after 10:00 pm choices are cheeseburger, turkey club and Ceasar salad.  They won't let you squeeze in an order of sushi when they were still making sushi for others that for in at 9:59.  What blows my mind is you can order off the room service menu and have delivered to the bar?!?!?  Knowing that a football bowl game is in town you think manager could have extended the sushi bar a little longer!!! Prices on food and drinks were prices well.

29/12/13 | Link | Rating: 4.0
96. Carol K.
Okay- that 5th star is back!  The hotel went through an update and once again shines as brightly as the first time I stayed here!

And the service?  Over the top with friendly and accommodating staff.  This is the only place I stay when in Orlando!

29/04/12 | Link | Rating: 5.0
97. Luke S.
This is a huge hotel somewhat off the beaten path, adjacent to the Ritz Carlton.

Everybody is friendly but what bugs me is that you have to pay extra for anything and everything. They even charge you for a fart, or so it seems.

Room base rate (280) plus hotel tax (20), tourist tax (20), self parking (20), internet (10), breakfast (20 per adult, 10 per child) to start with. Wanna go into the lazy river? Well, THE TUBES COST EXTRA. That's right, you have to pay for them and then take them to your room. And since when does a small Hot Chocolate at Starbucks cost 3.75???

I've been to all their restaurants and the taste is not commensurate with the prices charged.

It took me almost 30 minutes to drive the little princesses to Magic Kingdom, one way (that is, times 4). There is a twice a day shuttle service.

The room was very clean. I'd stayed there a few years back, too, and there was no detectable wear either.

This was one of the few occasions when the cleaning lady actually introduced herself, and with a smile. She earned a tip. The room, especially the bathroom was very clean.

The pool is ok, but beware, this is a 1000 room hotel and if the weather is nice, there won't be space for everyone.

The bed was high which struck me as weird. My three year old couldn't get on it, which may be positive, but I prefer a lower ride.

Because the hotel is, um, remote, you have to have a car, absolutely (for which you'll pay 20 bucks a day to park, self pay, as mentioned above). Otherwise, you'll be fully at their mercy and every last penny will be squeezed out of you.

22/04/13 | Link | Rating: 3.0
98. Wen L.
Love it. Everything about it. From the employees,gym,pool,restaurants, to the volleyball area. This place was amazing. I had a great time here. Wonderful memories. I will definitely come back everytime I'm in Orlando. This place is Amazing. I hated having to leave here. Lol

12/03/14 | Link | Rating: 5.0
99. Jane M.
Great hotel staff could not be more helpful ..they go above and beyond and then some!... food is delicious in all their restaurants ..the lunch at the Spa ..well I had the best salad EVER the dressing " misto" was just fabulous !!! The lounge Bar has the best Margaritas ..yum..The Ritz is also awesome everything about the two Hotels..5 star!

04/05/14 | Link | Rating: 5.0
100. Lisa B.
Beautiful hotel and nice people!  We stayed here for a work conference, and everything went smoothly!  There was always ample staff directing our group of 2,000 to the correct Salons, and the hotel did an excellent job keeping the coffee, tea and snacks well-stocked in the common areas.

The hotel rooms themselves are lovely, and the outdoor pools look great.  I definitely recommend this hotel for an event and for personal stay.

05/01/13 | Link | Rating: 5.0
101. Jose S.
The hotel looks like the Atlantis. It has a current river pool. Service is amazing and piña coladas are good.
I stayed on tje 23rd floor and I could see Epcot, Disney, Sea World, etc. As well as other Disney resorts. What I'm saying is that the view is perpetual and it made me feel like 10 years old thinking of all the fun one can do.
Beautiful lobby amd awesome golf course. Will return!

22/08/11 | Link | Rating: 5.0
102. Kizzy S.
Had a great stay at the JW Marriott. When you first walk in, the lobby is beautiful with marble, a fountain and the mandatory fancy hotel fruit water we've all come to expect. The rooms are spacious, clean and the bed is comfortable. I suspect the hotel might be due for some updates in their trim work, carpet & bathroom amenities but other than that, it's a great property. The pool & lazy river are great and there's a pool bar & restaurant (with hefty resort pricing) where you can get a bite or cocktail.  There is a resort fee which covers 2 bottles of water daily and use of the pool towels/rafts for the lazy river. The hotel is conveniently located close, yet far enough way to all of the Orlando attractions -- took us about 15min to get to EPCOT. They do offer shuttle buses to the parks -- when you check in, the desk attendant can print out the times & locations for pick up & drop off. There are some great restaurants on property and I highly recommend trying Highball & Harvest which is located in the adjoining Ritz Carlton property.

27/09/14 | Link | Rating: 4.0
103. Patty T.
We stayed here for six nights while on vacation with our kids and granddaughter. What a beautiful property! I felt like I was in a palace, the lobby is so grand and elegant.
We were greeted promptly at the front desk and our request to have an adjoining room with our kids was arranged with no problem.  We felt very special as elite members and were informed of all of the amenities of the property.

Our rooms (with balconies) were large, beautifully decorated and clean.  The pool and lazy river area are gorgeous! The landscaping was immaculate and well-tended. The pool was clean and we loved the lazy river!  The drinks at the pool bar were a little over-priced, even for a resort. My well drink of plain Jack Daniels and diet Coke was $15!!  This was not a "tall" drink, it was served in a small cup, about the size you would get in a regular bar highball (which would cost $6-8 depending on where you are). I thought $12 for a glass of chardonnay for my daughter-in-law was about $3 more than it should have been. I realize the servers have a lot of ground to cover--the pool area is huge--but really? $15 for a well drink is way too much.

I can't think of another "con" to this property. It is kept beautiful, in regal Marriott style, and should we come back, we would definitely stay here again instead of the Disney hotels (Disneyworld and Epcot Center are a short drive away).  Being here allowed us to escape the frantic, kid-filled hotels on the Disney property, which was just as we desired.

Every staff member we encountered was friendly, smiling, accommodating and helpful. Mr. Marriott should be proud!

Keep up the good work on this great property!!

25/08/13 | Link | Rating: 5.0
104. Ralph T.
Wonderful staff and a clean and attractive property.  
My granddaughter loved the lazy river.  
Rooms were clean and fairly large.

We had two balcony rooms and got to see a rocket launch from Cape Canaveral.  

Restaurants had very good food. Service was attentive. Prices were normal for a resort hotel.

A great place to hang with the family.  

Stay HERE forget the Disney hotels this is much better

Overall one of the best hotels I have stayed at for staff interaction, activities etc.

25/08/13 | Link | Rating: 5.0
105. Tina P.
I was here for a second time this year for a company meeting. It is a pretty hotel with a nice pool area. There were a lot of kids while I stayed there, which made the pool area/lazy river less relaxing than it could have been.

The lobby and pool bars are very over priced, but the hotel is so secluded you don't have many other options.

Mimi's is a great little shop for jewelry- the owner is very nice!

Overall- if I had paid for my visit I would've been disappointed because it is overpriced, but it is a clean hotel and very spacious.

One last note is that my colleague had an iPad stolen from her room while staying there. I don't think it was housekeeping (they were very lovely people), so it's tough to say what happened.

10/04/14 | Link | Rating: 3.0
106. Dave L.
Short and sweet! I love this hotel!

Service is great!
Full service Starbucks that is larger than many stand alone locations.
A great cafe' inside.

Rooms are clean, nice, and current.

The lazy river pool is very calming! I love this pool, it's great! Did I say I love this pool?!?

Only one drawback and I have to deducted a star.

The drawback is the constant harassment from the Marriott Vacations person in the lobby traffic way. I have been in sales for a few decades. My pet peeve is "Hard Sell" I cannot stand it, I feel it is very tacky, and frankly I would fire any person working for me that practices that style of selling! It got to the point with me that I politely stated "Enough is Enough" Yes, every time I went to the car, Starbucks, or just came to the hallway I was cornered. Dear JW Marriott, stop!

03/09/12 | Link | Rating: 4.0
107. Lori M.
-Pools were incredible!
-Rooms were very nice.
-Restaurants we tried (Citron and Quench) were delicious and reasonably priced.

-Parking was a pain! Self-parking is $18, valet $25. Spaces were hard to find and far from the lobby which meant a hot and sweaty post-parking trek in August.
-WIFI. I resent ever having to pay for WIFI, especially when it performs poorly.
-Tubes for lazy river had to be purchased and carried up and down to hotel room.

Hotel service as a Marriott Elite member was excellent (don't be impressed, this status isn't difficult to attain but is highly recommended). A separate line for Elite members cut down on check-in time and I was offered free parking (normally $18 a day) for all 3 of the cars associated with the rooms I reserved.

Much to my delight, the hotel lobby featured a Starbucks.  Unfortunately, the lines each morning were the longest I've ever seen at a Starbucks and I waited 30 minutes for my coffee (much needed).  Maybe a larger or second Starbucks is needed at such a large property?  

The hotel's main areas were grandiose which, frankly, I enjoy in a property.  I want to be impressed with the place I am paying to vacation at and, at this property, I was impressed at every turn!  The room was very nice, with an upscale feel that is standard at the JW Marriott hotels. The bathroom was amazing- we are hoping to remodel our master bath soon and I took photos of the room's bathroom for reference if that says anything. I especially enjoyed that the bathroom had separate bath and shower (as my previously mentioned unremodeled master bathroom at home has only a shower and I am a major bath enthusiast). For whatever reason bath/shower combos in hotels weird me out and I would never take a bath in one. I just realized I wrote an entire paragraph about a hotel bathroom... moving on...

The pools- in a word- incredible.  When looking for a spot for this particular vacation I specifically searched for a lazy river (at my son's request) so we knew what to expect.  That said, the pool area exceeded our expectations. The kids LOVED the lazy river, many pools, and hot tubs.  I barely saw them while we were outside.  We also had little ones with us and they enjoyed both the lazy river (with supervision) and the zero entry pool area.  My one complaint concerns the tubes required to fully enjoy the lazy river- I didn't mind paying for them ($7 each) but I did mind having to take them up and down to the room each day.  What a pain!  Surely the hotel can come up with a better option- maybe tube rentals?

The resort also offered a number of fun activities for the kids.  In fact, the first day of our arrival there were (randomly) two LIVE penguins in the lobby. Um okay, but the kids did enjoy seeing them. The Shamu character from Sea World made an appearance, and the staff also made snow cones for the kids at one point in the afternoon.  The property also features a life-sized chess board, tether-ball, sand volleyball pit, foosball and ping pong tables, and an arcade (all activities but the arcade were free).

12/08/13 | Link | Rating: 5.0
108. Amy P.
I wish I could give the JW Marriott Grande Lakes 10 stars- it was by far one of the  best hotels I've had the pleasure of experiencing.  We had the choice to stay at the adjacent Ritz Carlton, but I'm so glad we opted to stay here.  The grounds were lush and beautiful, the pool area and lazy river were relaxing and peaceful.  With all the little nooks, there was a sense of privacy even at the most popular times of day.  Customer service was unsurpassed, and no details were overlooked.  Combined with a central location convenient to all the major theme parks and attractions, we were never driving more than 15 minutes away.  I look forward to returning to this property again and again in the future!

04/05/14 | Link | Rating: 5.0
109. B L.
Great lobby, decent room, horrible pool area.  No seating available and way too many kids.

24/05/14 | Link | Rating: 2.0
110. LadyD M.
I would give 3 1/2 stars. This was my first time staying at a JW. I was impressed with the lobby of the hotel and how clean it was... as it should be.  The entire week stay was wonderful. My only complaint would be the following:
1.housekeeping-coming a bit late in the day
2. No microwave in the room, so i called in-room dining and they told me they don't allow  it because of the health dept (never heard of that nonsense before). I was forced to order food from them because they refused to -reheat the food I already had (i was highly upset..and wasted my money)
3. Overpriced-but i guess that's to be expected
4. The refrigerator in the room is not a  "real refrigerator" doesn't get cold so you have to ask them to bring you one.

All the above...was definitely annoying having to deal with but overall it was a nice stay.  A plus that they have a Starbucks and a little Bodega cafe there...I was there everyday during the stay.

06/01/14 | Link | Rating: 3.0
111. Ann E.
I tagged along on my husband's business trip last week. The hotel is beautiful - nicer than the Ritz next door. We had a king room with a small balcony. The rooms all have iPod docks and real hairdryers (yay, didn't have to lug mine down). The property is beautifully landscaped and nicely maintained. Pool area is huge (hotel is very family-friendly), restaurants were all very nice, concierge was helpful. Spent a day at Universal and took the hotel shuttle (that's included in the $25/day resort fee, but free Wi-Fi isn't?). Also used the hotel's town car service to the airport - $50 but much nicer than a cab.

1. Free Wi-Fi only in public areas, in-room is $14.95 daily. Really, Marriott? It's 2014.
2. Food and alcohol is extremely expensive. The only meal that was really "worth it" was dinner at Primo. Other food was good, but not worth the price. However, there is nothing within walking distance (save for a gas station across the street from the hotel entrance) so they can charge whatever they want. Even the onsite Starbucks was more expensive than back home.
3. Constant harassment from the timeshare people. They called our room daily and flagged us down in the lobby (one saleswoman actually said, "Hey beautiful lady, do you want to talk about timeshares?" Um, no.)

Aside from the outrageous food prices, the hotel is beautiful, we had a lovely stay, and I'm already looking forward to next year's trip!

04/08/14 | Link | Rating: 4.0
112. Meredith F.
Very nice hotel. Full service. Excellent pool. Food was great. Staff was great. Pool and lazy river were fabulous!  Kid friendly. Beautiful views.

28/07/14 | Link | Rating: 5.0
113. Diana C.
Stayed in this hotel Fri-Sunday for our Honeymoon. Our room was upgraded upon arrival in honor of the occasion. That was our first hint that we made the correct choice in hotel. The room was on the 22nd floor with beautiful views. The room was clean, tub was oversized soaker, glass shower, water got very hot immediately. (I always bring my own lysol wipes to sanitize everything and soaps when staying away but didnt need the soaps) Both bellhops were very helpful. Saturday we missed our bus to SeaWorld and the vallet manager (I assume) had one of the staff drive us in an escalade. Needless to say I was blown away! We missed the bus trying to book a reservation for dinner but it was entirely my fault. The service with a smile really made the difference here. Saturday afternoon we went to Quench (pool side bar) got a great coolada, roamed around the lazy river and enjoyed the whirlpool. The restaurant down stairs had a wonderful breakfast set up Sunday morning. Nothing bad could be said. Drinks and buffet were expensive but delish. Our total bill came to what I expected. $25/day vallet. $25/resort fee. I was credited $25/day I think for being a Marriott Rewards member (join on the website) so it was like BOGO on the extra services. This weekend was not busy it was perfect for the quiet, relaxing, romantic, weekend away that we needed. Next time we will bring our children for a week over the summer. They will love it! There were lots of kiddie pools, and kid friendly food at the buffet as well.
Thank you JW Marriott for taking care of us this weekend!

02/03/14 | Link | Rating: 5.0
114. Ari H.
Like most hotels in Orlando it is quite large. Fortunately it is also quite nice, holding up to the likes of the Intercontinental.

The rooms are nothing extravagant, but they are nice, quiet and comfortable, and for a business trip you really can't ask for much more. That said, there is more. The restaurant Primo, downstairs is quite good. You can rent a car right at the hotel if need be. They are very accommodating. And have a host of other amenities that I hear are pretty awesome from the people I was traveling with who had stayed there many times before.

Definitely a solid choice if you need to stay in the vicinity.

14/02/14 | Link | Rating: 4.0
115. Jessica M.
Amazing food from the catering company, fancy and great portions for conference meals. Beautiful entrance and event spaces between here and the Ritz.  The grounds are gorgeous as well!

26/06/14 | Link | Rating: 5.0
116. I.m M.
Now you don't need to pay to use the floats, which is an added convenience included in the steep $25 resort fee.  The lazy river could use a boost in the speed.  Otherwise, this hotel and the Ritz next door are perfect.

26/08/14 | Link | Rating: 4.0
117. Charlie C.
Fast check in, great clean fresh room.  Bath has separate glass shower.  Great amenities.  Room service friendly and courteous.  Had a question at check out and was handled promptly with positive results.

06/09/14 | Link | Rating: 5.0
118. Susanne A.
Love staying here. Top notch resort. Clean. Beautiful resort. Lazy river is great for the kids, adults too! Food is great! Also, room service never forgot a single thing. Will continue to go back.

20/07/14 | Link | Rating: 5.0
119. Bri M.
Spent 3 nights at this property. Very nice property however associates helpfulness is very spotty!  Some were very nice others very bad!  This is the third JW I've stayed at in the past three months. This property's service did not compare to the other JWs.  Again the property is very nice, the restaurants are very good, but I will go to one of the other full service Marriotts in the area. Fyi the service issues were mainly front desk and housekeeping.

20/10/14 | Link | Rating: 3.0
120. Britt Z.
This property is gorgeous. It takes a lot to impress me & I was impressed. The employees were exceptional. The restaurant was delicious & the service was perfect. This property has it all. Pools, a lazy river pool, golf, tennis, spa & a few stores & even a Starbucks. You can stay at this resort for a week & would never have to leave the property for anything. Our room was stunning. Large flat screen TV hanging on the wall, a patio that overlooked the city, huge comfy bed with fluffy pillows, couch & 2 chairs, and a table. The bathroom was magnificent. It was huge! The shower was separate from the tub & had pretty marble floors & a big vanity. And enough towels to last a few days. Even the towels were extra large & very soft. Our room was extremely clean. I have nothing negative to say about my experience at this JW Marriott. The prices are high but you get what you pay for & this resort is worth every penny. I would not consider staying anywhere else when traveling to Orlando.

Look for the outside fire pit. It's in a secluded area behind the waterfalls. It is surrounded by fire torches and there are comfy chairs & couches to relax in. Great place just to chill out & relax. You can bring a cocktail with you from the lounge & hang out there for hours. It was the perfect way to end the day.

09/12/13 | Link | Rating: 5.0
121. Lynn H.
Stayed for 7 days.  Here for a conference, brought the family along for a vacation.  Reserved two rooms; one for my husband and 12 year old, the other for my daughter, son-in-law and 18 month old granddaughter.  Beautiful hotel!  The pools and lazy river are incredible!  We were here over Labor Day weekend and they had many activities available for the kids.  The water was the perfect temperature.  The grounds are beautiful and we enjoyed evening walks.

The conference provided a continental breakfast and snacks, which were okay, nothing special.  

There are restaurants onsite, but they are extremely expensive.  We had dinner at the Citrion.  Wonderful staff and service.  Way over-priced!  Fortunately our son-in-law rented a minivan, so we found other dining options in the city.  A large dinner for five adults with appetizers and drinks at Hard Rock Cafe was less expensive than 2 burgers, a kids meal and soup at the Citrion.

The staff is extremely kind and polite.  We used the concierge service to get tickets to Universal Studios.  They are less expensive if you book online.  You can use the shuttle service to the parks, but be warned that they need a minimum of 1 hours notice to book you on a shuttle.  They have scheduled pick up times to and from the park.

The negatives:  We were given incorrect information by the Marriott reservation staff. When we booked, we asked for a refrigerator in both rooms.  You have to ask again at the desk upon check in, and they had one available at the time.  They sent may daughter's up the following day, but we shouldn't have had to remind them and ask twice, since we made arrangements ahead of time.  We received the beds we requested, two doubles for us and a king for my daughter, so we were pleased with that. My daughter called a couple of days before to request a microwave in each room.  She was assured that would be noted and that we should remind the desk at check-in.  We get to the desk and are informed that "they do not have microwaves at this hotel".  Would have been good to know when she called, before we bought frozen meals on the way from the airport.  They need to learn to communicate with the Marriott phone staff.

When I booked both rooms, I specifically stated that my room would be charged to my employer's credit card and my daughter's to mine.  I was told at booking that would be fine.  So my daughter arrives first, and they will not accept my card as payment until I am physically there to sign.  My daughter has to pay for one night on her card, which was a debit, so she had to make some transfers to cover that cost.  That should have been communicated prior to arrival, when I booked the room.

Same problem with my reservation.  When I arrived, with a copy of two cards from my employer, one of which was used upon booking, I was told I could not use either since my name was not on the card.  I understand the need for security, but again this should have been communicated prior to my arrival.  They provided a third party billing authorization form that I could fax to my employer.  Great!  Tried faxing from the Fed Ex onsite....fax would not go through.  Others had the same problem, so it had to be on the Fed Ex end.  Was able to scan the document and send through Fed Ex.  There were some technical glitches, so that process took 40 minutes and cost $12....just to send this stupid form!  My employer receives it, confirms by email and assures me that she will fax it back immediately, that afternoon, California time.  Emails me a copy of the completed form, with the quoted group room rate.  Two days later I check at the front desk to ensure the room was being billed to the third party card, and I am told that my employer had an issue with the room rate and they were awaiting a second fax from her with confirmation.  This stumps me, so I email my boss, who emails back that the HOTEL staff would not confirm the rate, or fill out the tax rate on the form.  She was able to get someone from Marriott on the phone to confirm the quoted group rate and a total tax cost.  She then faxed back another completed form.  The front desk assured me they never received the second form.  By then both my boss and I are throughly convinced that administrative staff at the front desk cannot complete the simplest tasks without alot of handholding.  Finally, my boss has to go into the office, on a Saturday of a holiday weekend, and get the hotel staff on the phone, to ensure they receive the documents and will bill as agreed upon at booking. This process took 4 days!!!!!  So frustrating!

So.....in short...beautiful grounds, the lazy river is amazing.  The rooms are okay, above average.  The separate shower is the best part.  The food is outrageous and other than cereal and cup of noodles, it is difficult to offset the high cost of meals at the resort.  They have terrible communication with the Marriott booking staff, but they are polite and try to accommodate when they can.

02/09/14 | Link | Rating: 4.0
122. Chi P.
The rating should actually be 3 1/2 stars, but since we can't do half stars, I opted for three, as it definitely not a four star resort.  

We stayed at a lakefront room, which was a great location to view the hotel's New Year's fireworks (which were amazing, btw), as well as other fireworks around Orlando. The room itself was really clean and nicely laid out. Lazy river and pool was really nice, and it's great that you can also go to the pool at the adjoining Ritz (where you can use all amenities and charge to your room).

The food was pretty bad everywhere except the bodega and room service. Dining at Citron, Quench (by the pool), and the lobby (sushi) was all mediocre at best. Utensils in Citron were dirty.

My biggest problem was with inconsistency within the hotel. The first night I had to ask for our room to be cleaned three times before somebody came at 8:45pm to finally make the room up. It seems housekeeping changed shifts, and our request for lost somewhere in the middle. Later, we were told by the concierge that we could eat at Citron and have drinks on the patio. When we went down there, the hostess informed us that the restaurant was only doing a pre fixe menu. I know that sounds like I'm being picky, but isn't that something a concierge should know?

Overall, it's a nice resort. I think the cloudy, kind-of-chilly weather also didn't help...in that most people would spend all of their time at the pool if it was hot and sunny. But because we spent a lot of time in the hotel, we were able to see that it's not actually a four-star resort...more like three and a half.

01/01/14 | Link | Rating: 3.0
123. Jeff S.
Second time staying here in the past year and the accommodations are very nice.  Staff was helpful throughout the stay.  Most every hotel I've stayed at has poor water pressure and it feels like the shower is pissing water; but this was the first hotel shower that I've ever had to turn the faucet DOWN. Seriously, the pressure was a bit on the pulverizing side of the scale; when does that happen?

The WiFi (and wired connections) were completely useless the entire week.  Considering the convention center is attached, and thus it would be common for large amounts of professionals with computer and mobile device access to the Internet, I would expect a more robust network to be in place.  But since I mainly use Verizon 4G service for access these days it was not that big of a deal, just be warned.  If you are staying here for vacation then you have no business being online, go out to the pool!

The hotel bar had a few good beers (Cigar City Jai Alai IPA on tap and Stone IPA in bottles) but they take last call too early (1:30AM), although you aren't kicked out promptly at 2 since it's an open area in the lobby.  So just order a round of drinks when the lights come on and you can hang there in the sun comes up if you like.

16/06/13 | Link | Rating: 4.0
124. Shawn M.
The food is good but over priced but you need to expect that at a resort / convention type hotel.

15/11/14 | Link | Rating: 4.0
125. Calah Y.
Beautiful hotel and grounds with wonderful service. Grandness comes to mind when trying to find a word to sum it up.

From the moment we checked in, I was impressed with the friendly and competent service. The 'grandness' of the lobby was prevelant throughout the hotel. The rooms were nice with comfy beds and bedding. Bathroom was spacious with separate shower and tub. Restaurants on site were acceptable but on the pricey side.

Downsides included slow wifi, high parking prices, nothing much within walking distance, the shower water took forever to heat up and looong lines at Starbucks. Very small nuisances. It was too chilly out during our visit to enjoy the pools, but they looked like fun.

04/01/14 | Link | Rating: 5.0
126. Zhao S.
Bed Bugs in this property!!! My families woke up in the morning complaining that things had bitten them during the night. I inspected all the beds and found one bug, killed it, and took a picture. I spoke with one of the assistant manager and explained the situation. A man (security guy) came up to our room and further inspected the beds. Finding nothing. I insisted there were bed bug. The manager replied "We cannot take responsibility for such a COMMON occurrence in Central Florida". Alright, it is my fault/responsibility to stay in your property to get bed bug bites!!! Shame on you, shame on this JW Marriott. "JW" should be removed as the facility of this "JW" is not even close to a JW level!

07/07/14 | Link | Rating: 1.0
127. Julie R.
This  is a 5-star, over-the-top, luxury hotel; probably the nicest hotel I have stayed in - not usually my type of luxury; I was tagging along with a friend to a conference.  Driving up to the hotel is a beautiful experience; the grounds are meticulously manicured with beautiful greenery all around.

When you enter the lobby, you are taken aback by the beauty of it and the architectural details.  It is magnificent.  There's a stairwell near the elevators that is really amazing!  All the employees are SO nice and welcoming and pleasant; they all smile and greet you warmly.  Check-in was a very nice experience.  The self-parking lot is kind of far from the hotel, so a very nice kid gave us a ride with our luggage in a little cart - he was so nice and helpful.  (The self-parking situation is atrocious but I'll address that last.)  There is also valet parking (my advice - USE IT!).

My room was normal-sized and nothing special; it wasn't any bigger than a regular hotel.  What made it stand out was the very comfortable beds and linens.  I think those sheets were ironed!!  It was so luxurious to get into that bed at night.  There was no frig in the room, but there was a little coffee pot.  There's a nice closet and plenty of storage space.  Pretty-much a standard hotel room with a lot of nice, natural light.  The A/C worked good - you want that in Orlando in the summer.

The bathroom was far superior to any other hotel I have seen.  It was huge with a tub and separate glass-enclosed shower.  The sink was in between the two, and had beautiful marble countertops, and nice cubby holes to store your stuff.  There were plenty of big, fluffy, clean towels and high-end shampoos and soaps.

The pool was AMAZING.   It was SO big that you can't even photograph it.  There is a shallow pool for kids, some little riverways to float on inter-tubes, waterfalls, a hot tub with a waterfall, and, no matter how many people were there, it would never fill up because it is so huge.  There are a million lounge chairs, and there's plenty of shaded areas, as well as sunny areas.  The pool is really a masterpiece.  Look at my photos; all the photos are of a different area of the pool.  And, the pool overlooks a lake.  Beautiful, really.  The landscaping around the pool is just gorgeous!

There are restaurants (and a Starbucks) and shops inside the hotel.  There is fine dining, as well as other places to eat.  All are expensive.  

The hotel is on a main road, so any way you drive about 10 minutes away from the hotel you will find shops, restaurants, etc.  It is closer to Universal Studios than it is to Disney World; but, neither is really far.  It's very close to Sea World and International Drive where all the Orlando tourist night life is.  It is only minutes away from 528, which takes you to I-4 or to the Florida Turnpike, and the airport.  It's only about a 15 minute drive to the big Florida Mall.  

I am giving this hotel a top rating of 5 stars; it actually deserves more.  But, it wasn't without its issues, which I am going to address now.

The hotel is EXPENSIVE.  Very expensive.  I would never choose to spend this kind of money on a hotel room.  That being said, I could get VERY used to the luxury; I would just never be the one paying for it.  My friend got a decent rate for a conference she was attending, so that was good; I was happy to freeload.

There is a charge of $9.95 a day for the wi-fi.  But, in the lobby you can get wi-fi free (I opted for that; I wasn't paying for wi-fi!)  Pay for wi-fi - really?!

Now, the parking.  The parking situation is a nightmare.  If you can afford to stay at this hotel, you can afford the valet parking - because the self-parking is where the hotel is totally lacking.  First, the self-parking lot is FAR from the hotel entrance.  Second, it's 18-bucks a day to park (seriously, with the price of the hotel, self-parking can't be free?).  Third, I went out for a few hours and when I returned, the lot was FULL.  There's an overflow lot, which I had to park in, and it's even a FARTHER hike to the hotel lobby.  Oh, and I'm not done complaining about the parking.  Your room key SUPPOSEDLY opens the gate to get you in and out.  The 3 days I was there, it NEVER worked.  And, not just for me, people were lined up every day trying to get out or in.  One day, they left the gate in the up position, so that was good.  On the day I left, I had to scream into a squawk-box to get them to open the gate.  The kid who rides around in the cart was VERY helpful, but he has a lot of chores and wasn't always there.  When I came back on the second day and there were no parking spots, he showed me where one was.  But, there was only so much he could do.  It is an INSANE parking situation that the Marriott should really address.  Again, take my advice - if you stay here, opt for the valet!  Save yourself the aggravation.

14/08/13 | Link | Rating: 5.0
128. Dave Z.
Excellent hotel and my home away from home. I come at least six times per year and I have always enjoyed my stay every time. Ritz spa is amazing SS is the golf course amenities.Staff is great and receptive. The lobby smells incredible like a bouquet of fresh flowers and the suites are wonderful too.

Dr. D. Zucker

23/12/14 | Link | Rating: 5.0
129. Raphael S.
Professional and courteous staff but the rooms are average and cleanliness is an issue.  Hairs in the tub, food smudge on the desk, and stained carpet.
I tried to order dinner through room service and got a recording and couldn't get through.
The drinks at the bar are very pricey.

Disappointing experience.

29/07/14 | Link | Rating: 2.0
130. David Z.
Great hotel. Impressive in every way. Ferrari and lamborghinis adorn the valet parking area. Had a roo. On the 26th floor and had a great balcony with a door that actually opened all the way allowing for a cool nights breeze to fill the room. Oversized bathroom with great toiletries. Comfortable bed and plenty of on site things to do. Only complaint is the included 25.00 fee that pays for shuttle service to the parks and I was not going to any park but had to pay the fee. This hotel is connected to the ritz and all amenities are shared. Several restaurants to choose from on site and only a short drive to the rest of what you are doing in orlando.

21/12/14 | Link | Rating: 5.0
131. Scott K.
Great resort area and the pool with the river is great for the kids.  The good at all restaurants is very good.  We Added the meal plan which is great.  

Be careful with the resort fee and internet fee.  They charge $25 for the resort fee which includes the $15 for Internet.  Make sure they don't double charge.  I addressed it and they fixed it right away.

All thins considered, we'll be back.

22/06/14 | Link | Rating: 4.0
132. Barbie W.
Avoid at all costs.  They want to be 5 star there not even one. They do not know how to treat a guest. They act like they are doing you a favor. I would rather stay at a motel 6.

13/09/14 | Link | Rating: 1.0
133. Susie O.
Slow service, incredibly average room for the price. Stayed over at the Ritz a few times and the difference is night and day.

05/01/15 | Link | Rating: 2.0
134. Josh A.
Easily one of the fanciest hotels I've ever stayed in.  Everything is very clean and well taken care of.  The staff is very friendly and always willing to help.  It truly is a top notch place.    

Why the 3 stars?  I'm sorry, but if you are paying as much as you do for a room here, why must they charge you $18/day for self parking and don't have a fridge in the room?  If my job wasn't insistent on me staying here, I would have stayed down the road, and saved the job a bit of money.  I get that they have a lot of folks on the payroll, which is probably why it's so nice there.  But $18/day for self parking?  Come on man!  The parking lot was full every day I was there, so if they charged $5-$10/day, they'd still make out on it.  The kicker, was when I got charged $19.17 (yes, they add tax too!) for parking for 4 hours.  I was told that if you are parked for over 20 minutes, you get charged for a full day!  UNREAL!  

If they get rid of the astronomical prices for parking and put a tiny fridge in every room, 5 stars all the way.

20/12/13 | Link | Rating: 3.0
135. Jennifer T.
Service is awful, rooms are small, parking is ridiculously expensive. Front desk people very arrogant. Ordered room service late. It took literally 1 hour and 15 minutes for it to come when they said 30 minutes. Food came ice cold and was missing one of the entrees. Ordered 2 kids meals and got charged full price. Will never stay here again or any other JW Marriot. I've learned my lesson.

16/04/15 | Link | Rating: 1.0
136. Nathalie B.
We just returned from a 4-day weekend at the JW Marriott Orlando Grande Lakes.  I was really excited about this hotel because (1) it's a JW Marriott so I figured the service and amenities would be amazing, (2) the pool area is gorgeous, and (3) I was just happy to be going on vacation.  

Unfortunately my first impression of this hotel was less than amazing.  Here's why:

ROOMS:  I reserved the room in April and requested a room with double beds.  I called about 2 weeks before the trip to make sure that our reservation was on file and that my double-beds request would be honored.  They promised it would.  I called one hour before I checked in and let the front desk know that we were running late for check-in and reminded them that I wanted a room with double beds...the girl at the front desk said that it wouldn't be a problem.  I checked in at 10:00 pm Thursday night and guess what?  NO DOUBLE BEDS!  How is that possible? The lady at the front desk suggested that I check with them in the morning and maybe they would have a room available.  So in the meantime they put us in Room 4009 with a king bed and a sofa bed.  There is no doubt that the room was beautiful, but a King bed is NOT what I requested.  We are two adults and one child and I wanted my daughter to have her own bed (not a roll-away bed or sofa bed as the front desk kindly suggested).  The following day I called the front desk and they said they could transfer us to another room with double-beds.  Perfect!  So we went to room 5009.  The room was gorgeous.  The bathroom was spacious and had a large tub and everything was clean.  However, there are 3 things they need to fix in the rooms (I noticed this in both rooms):  (1) there must be something wrong with the AC in the rooms because the neither room would get cold.  I had the AC at 65 the entire time and was sweating the whole night! (2) the shower doors need a better seal because the water gets out from the bottom and makes a huge puddle.  The bathroom rug was soaked the entire weekend so we wasted towels on soaking up the floor, and (3) the beds are EXTREMELY uncomfortable.  I have a bad back as it is and I woke up with a sore back every day.  Even my 8 year-old daughter was complaining about the bed being too hard.  

SELF-PARKING/VALET:  We decided we would self-park as it's cheaper ($19) than the valet ($27).  My BF went out and when he came back the room card didn't work to get into the lot.  In fact, the card NEVER worked.  So the hotel was very accommodating and let us valet for the price of the self-parking.  Thank you!  (please read my update regarding the Valet services)

POOL AREA:  The pool is beautiful.  I have zero complaints about this because it's exceptional.  Extremely child-friendly and completely clean.  The service at the pool was great too.

STARBUCKS:  A Starbucks on site?  AWESOME!  The price?  Terrible.  This Starbucks bumps up the price because it's attached to the hotel.  A coffee and an apple juice should not cost $9.  But I'm a sucker for my coffee and I paid it anyway (shame on me.)    

WI-FI:  No free wi-fi?  Anywhere in the hotel?  No?  That's crazy.  For the amount of money guests pay there the least they could do is provide free wi-fi.  C'mon now!

CHECK OUT:  Check out was a breeze and the gentleman that helped me was wonderful.  

With the exception of the hotel room, self-parking hiccup, and the wi-fi and Starbucks rip-off, the hotel is great.  However, a hotel of this caliber should work with their customers requests a little better.

UPDATE:  This update is related to the Hertz Car Rental onsite AND the hotel valet.  I received an email from Hertz today (7/1/14) with a copy of my invoice for car rental service.  The receipt was for DOUBLE what I was supposed to pay.  I rented a car for a day on Saturday, June 28 and was told by Shawn from Hertz that I could return the car to the hotel valet because the Hertz offices would be closed after 6pm. I returned the car to valet the same day (6/28) at 7pm.  I explained to valet that I was returning a rental and the guy said it was not a problem.  So today (2 days later) I called Hertz to ask why I was being billed for 2 days instead of 1 and Nina said that the valet returned that car yesterday morning!!!  I was already home in Miami yesterday morning.  When I told Nina that she said "well I have to go by what the valet wrote on the receipt and they claim you returned the car yesterday morning" I said "that's impossible because I checked out of the hotel on Sunday (6/29)!"  She had the audacity to say "it's your word against his so please call the Hertz billing center."  So where was the car this whole time?  Did the valet forget to log it in?  Did he take it for a day?  WHO KNOWS!  So as I type this I'm on hold with the Hotel billing department to get a copy of my invoice so that I can send this to Hertz and they can figure out what happened.  WOW.  What a TERRIBLE experience with this hotel.

30/06/14 | Link | Rating: 3.0
137. John J.
This is the most comfortable and most luxurious hotel room I have ever had the pleasure of staying in. The beds are so comfortable... the bathrooms are huge and beautiful... the furniture is very nice... and the view from the little balcony is magnificent.

Room service offers great (albeit extremely pricy) food. This may sound silly, but their ice water, which they call "citrus-infused ice water" is the best water I have ever had. I don't know what their secret is, but it's just heavenly.

You've got a flat-screen TV, of course... and everything one would expect at a $200+ per night high-end hotel. In the morning, you must try their "CITRON" breakfast buffet restaurant. Eggs Benedict made perfectly... Banana Pancakes... yum!

And their elaborate pool area is an amazing sight to behold. If you can afford it... this is the hotel to stay in while in Orlando.

11/12/14 | Link | Rating: 5.0
138. Gifara A.
Very great hotel, the hotel had a lazy pool ,rooms golden,beds like clouds 10/10 would recommend

06/02/15 | Link | Rating: 5.0
139. Greg S.
Great location within 15 minutes of almost all attractions.
This is an extremely opulent property. The lobby and grounds are amazing. The rooms are very nice but not spectacular. (That's why 4/5 stars)
The lazy river is great. Also since it's connected to the Ritz Carlton the SPA and gym are very nice.
Like any Orlando hotel there is a resort fee and also parking fees.
As a Marriot elite you can get free self parking as your check in "gift "
The lobby bar was nice and so were the restaurants but they are resort priced.

29/08/14 | Link | Rating: 4.0
140. Donna B.
This is a luxurious resort. Stayed over the 4th of July holiday weekend. Had a great room with a view overlooking the lazy river pool. The room was very clean.

However, I would advise not going if you're looking for an adult only getaway without the kiddies, being the middle of summer, and near one the major theme parks, I realize most families are on vacation. (Big mistake on my part)

So, If you're looking for a getaway without the kiddies this is not the place.  Very family oriented resort (I get it)but there was just kids running around and screaming everywhere.  I have nothing against children just not the place to relax sans THE little monsters (I mean, children).  Couldn't get the opportunity to go in the lazy river since the kids are in it from 8am til 10pm and the pool closes at 11pm.  The only time I could enjoy the lazy river was from 10pm-11pm on the last night since only adults were in it. And you weren't wall to wall with kids during the day.

Fortunately, though there was the Ritz-Carlton next to the Spa and you could buy a day pass for $25.00 and get unlimited access to the workout facilities, day spa and adult-only pool (thank goodness) FINALLY some quiet and peaceful relaxation!

The restaurant on the premises was called Primo and dinner was outstanding.  All the veggies are grown right in the garden on the premises, everything tasted wonderful and fresh.

 My only disappointment was the next night on sunday, July 6 Primo was closed. when I asked the concierge why, they simply stated that the restaurant was doing renovations during that time, which was probably a bunch of bs since it was the 4th of July weekend and it was a sunday night which they were going to be closed for the next 3 days. Really?!
I would have been totally cool with them just being honest saying that "it's the freakin holiday weekend and we want to be able to give our staff some time off too! I get that!" But don't lie about getting renovations done in the middle of summer, a holiday weekend, and you're in a resort with no other dining options except to eat at Starbucks (which is also on the premises) or drive 5 miles outside of the resort to the nearest fast food chain! C'mon this is a JW. Marriott no less.

01/09/14 | Link | Rating: 2.0
141. Traci M.
This is the nicest JW Marriott I have stayed at other than the Ihilani. It felt like a sanctuary from the hustle & bustle that is normally taking place in Orlando.

The room was so comfortable, the view was panoramic and overall it was such a luxurious stay.

Breakfast was well worth it, though the lounge bar food and the outside pool food was not as great.

The pool is very pleasant.

If we hadn't used destination club points for our most recent visit to Orlando, we would have come here.

23/02/14 | Link | Rating: 5.0
142. Chris D.
Don't leave sunglasses in the room. The maids have sticky fingers !!! The hot tub was cold.  Don't bother complaining to the GM. Even as a Marriott platinum member, it meant nothing. I'm disgusted with this hotel. This was not a magical experience.

21/02/15 | Link | Rating: 1.0
143. Tim Y.
One of my favorite hotels!!

The service, amenities, everything is great here!!

The rooms were really nice with comfortable beds!

Their lazy river is amazing! It takes about 15 minutes to float across the entire path. They sell inflatable donuts there at a reasonable price.

Loved the breakfast buffet! Huge selection of high quality food. The omelets were great here too.  A big plus that they had an egg-white option.

12/11/13 | Link | Rating: 5.0
144. Matthew S.
Just got back from spending 4 nights here for a wedding and got a great rate to boot. The hotel is connected to the Ritz Carlton and allows you access everything they have.  The room was very nice with a small couch and sitting area and it came with refrigerator. The hotel itself was very clean and pristine and the lobby was just fabulous along with the open lobby bar. They had several great restaurants onsite; however, I unfortunately only ate poolside once, ate at Citron twice for breakfast, and ordered a flatbread for the room from Primo which was delicious. The poolside bar was good for drinks but The food left something to be desired. For the kids, the lazy river was fantastic and the adults enjoyed it too. The $30/day resort fee included shuttle service to Disney which was awesome. It was totally worth it. I would stay here again if I visit Orlando. Love the JW line!

02/05/15 | Link | Rating: 5.0
145. Jeff M.
Great hotel, but when the domestic beer is a dollar more than they are at Disney, that's ridiculous.   At the pool a small bottle of water is $5.

16/03/15 | Link | Rating: 3.0
146. Joel S.
I had a friend in from out of town for a conference staying at the JW Marriott Grande Lakes. Went out to meet her for dinner and drinks. Self parking is pay (I had no idea how much until I left). Met up and had dinner and a couple beers at the restaurant by the pool. We had: a seared ahi salad, a hamburger and 2 beers. Guess how much? $84! Seriously! I can't remember the last time I had service this bad. Ordered beers and it took 30 minutes. The bartender was fiddling around with the TVs, not sure what our waiter was doing but 30 minutes to get our drinks and another 30 minutes before the food arrived. These people are batshit crazy. Headed back to get the car and go home... parking was.... yep... $22. NEVER, NEVER, EVER GO TO THIS PLACE!!!!! There are tons of places with better food, better service and better ambience very close by. Save your money... go some place else.

25/03/15 | Link | Rating: 1.0
147. Bill V.
Absolutely beautiful property!  I wish we could have stayed here longer than our vacation plans allowed as we hopped hotels during our stay.  Best of all the hotels we stayed while in Orlando.

Additionally, a big THANK YOU to Micah Carter at JW Marriott.  

We left the hotel for the airport.  I always double check the room to make sure we left nothing behind.  This time I asked my wife and daughter as I was preoccupied.  Sure enough at airport my wife and daughter inform me my daughter left her "family heirloom" ring on the nightstand in the room and a rope bracelet.  Doh!!!  The ring has MUCH sentimental value to our family, so needless to say I was devastated and upset.  Calming myself I called the hotel and got a hold of Micah and requested if he could send someone to the room before house cleaning came as we just left 30 minutes ago.  Micah dispatched security (Calixto Ferrer) to the room and immediately called me back - 15 minutes later - to inform me they found both items and will mail it back to us.  Two days after we arrived home, Fed Ex package came with the ring and rope bracelet!!!

I travel a lot for work and so many stories I hear of lost items never being recovered at hotels or on airplanes.  Its natural to question society's integrity & honesty these days.  It's awesome to see that JW Marriott has employees like Micah Carter and the security team (Calixto Ferrer) representing the brand to it's fullest.  I've preferred the Marriott brand before this, it's just reinforced why again with me.  Thank you!!

04/04/15 | Link | Rating: 5.0
148. Paul Z.
I wish there was more than five stars. Only issue is being close to Disney there are lots of kids and foreigners. Love this place.

23/03/15 | Link | Rating: 5.0
149. Patrick J.
Terrible concierge, makes you feel entirely unwelcome. This is neither a 5" nor worthy of a JW Marriott designation. Next time I will be sure to avoid this hotel with its poor service quality

03/04/15 | Link | Rating: 1.0
150. M G.
Beautiful hotel with exquisite grounds. The pool is fabulous...and heated which was a nice touch since we went in February when it was in the high 60s.

The hotel has starbucks, and a few restaurants that are right on sight which makes it easy for all the guests.

You also share grounds with The Ritz which was also quite lovely.

The rooms are beautiful. The decor is tranquil and clean. Turn down service was fabulous. They also offer 24 hour room service which is always so wonderful.
The beds are extraordinarily comfortable.  It was a great experience!

15/02/15 | Link | Rating: 4.0
151. Kristin M.
Luxurious, but cozy just how I like it! The experience from check-in to check-out has been an exceptional experience every time (I have stayed here twice in the past year and a half). The property is beautiful and has a stunning pool and recreation area! The first time I visited it was to enjoy the Disney parks (which is about a 5-10 minute drive) and I only used the hotel as a place to crash. I loved the hotel so much that when I went back for the second time, to extend my trip one more day to enjoy the outdoor amenities that the JW Marriott Grande Lakes has to offer.

Meandering lazy river, relaxing resort style pools, movie nights by the pool, tennis, relaxation spas and pool bar are why this hotel is exquisitely one of the best in the Orlando area. It's amenities are not only boastful, but so is the staff!  Every time I passed the front desk, the front desk staff would greet me by my name and other hotel staff always held doors and went out of their way to please us. Even the Starbucks attendant wore a smile on her face every morning I would visit her for coffee and a bagel. I read another review that commented on the ridiculous price of Starbucks... don't listen to them... prices for Starbucks will always be overpriced at $5-$6 for a large coffee.

The rooms were  nothing too lux, but were large, comfortable and perfect! The only thing I would have wished for was some FREE Wifi... I seriously don't know why some hotels insist on charging their guests for internet when it's free just about everywhere else, so as long as you are a paying patron. Another thing I wasn't crazy about was the self-parking - it is a hike from your room to your car.

I absolutely love this hotel and try to stay here every time I visit Orlando.

07/07/14 | Link | Rating: 5.0
152. Scott P.
The hotel itself is pretty nice, the cleaning staff was awesome, but I found the front desk/management to be abominable.

Here are the highlights (lowlights?) of my stay here

1. Me and my special lady are both Platinum Elite with Marriott and used points to stay at the hotel. First they charged a resort fee that was 19 dollars, annoying but I guess somewhat standard in this day and age. Next they charge 25 dollars a night for parking. This is preposterous. I understand if you are the Ritz Carlton in Manhattan parking spaces are sparse and you charge an absurd amount for guests to park, but this JW is literally in the middle of nowhere with an infinite amount of potential parking spaces. So we ended up paying 44 dollars a day to stay at a hotel that also cost like 200k Marriott points. Thats silly

2. The TV's in the rooms have a little connection box where you can plug in component or HDMI cables. I didn't bring my work bag so I didn't have an HDMI cable with me. The  little information card says "connect with provided cables", I couldn't find a cable in the room. I called the front desk and they said one would be brought up and it was after about an hour. Come check out time I see they charged us 30 dollars a day to rent the HDMI cable that was allegedly "provided" according to the card in the room. 30 Dollars. A day. Even the charlatans at best buy don't charge 30 dollars for a cord and you end up owning that. I am pretty non confrontational but there was no way I was paying 120 dollars to use an HDMI cord, especially given at no point did they say they would be charging me for it. I talked to the front desk, then the manager for about 20 minutes and they wouldn't budge. So I stepped away, called the Platinum hotline and in 2 seconds they called the hotel and had the charge removed.

3. The internet- should be free due to Platinum status, should also be covered by "resort" fee... they still tried to charge us for it.

Basically, this is supposed to be a really high end hotel. The inside is nice, but aging clearly. I think their philosophy seems to be "Everyone who stays here is rich and won't notice that we overcharge them for everything". The staff was pretty hostile when all these issues were brought up, which I could understand if I was trying to negotiate a room discount or some other unreasonable demand.

10/12/14 | Link | Rating: 2.0
153. Justin A.
This is one of the fanciest hotels I've ever stayed at.

Let me recap my stay...

There were a few bumps here and there, but overall, it was great!

You can see the hotel from a long ways away, so it's easy to get to. Just look for the big giant orange-pinkish building, and drive towards it. It's on John Young Pkwy and Central Fla Pkwy.

Check in was easy enough. Go up to the front desk, give them your credit card and your name, they give you your room key and some other information about the hotel, and...done.

First things first, my hot water in the shower didn't work. At first, I didn't really care because I'm in Florida where I'd want a cool shower, but then it became too cold...kinda like skinny dipping in Antarctica, if you could imagine that...so, called the front desk, left for dinner, it was fixed by the time I came back.

The room we got, which was the cheapest room they offered, was a little bit too small for 3 people. There is a non-functioning wet bar refrigerator in the room, and you have to request a working refrigerator, should you need one. There is no microwave inside the room, so forget about bringing your instant cooking noodles. Also, some of the channels on the TV were fuzzy and not HD.

Breakfast was included in my stay at the Citron restaurant, and thank god it was included, because if it wasn't, it's $27 to eat there for breakfast. I say again, 27 DOLLARS. It's definitely not worth $27, but it's good!

If you buy a drink, or food at any of the restaurants, they automatically include an 18% gratuity. Period. End of story. However, if your service sucked, you can have it removed.

The swimming pool / lazy river is AMAZING. It takes around 15-30 minutes to go around the lazy river, given you don't push yourself around. Did I say it's amazing?

During our stay, the in-room safe decided it didn't want to open...with my iPad and iPhone inside of it. So I called the front desk about it, someone from security comes up 5 minutes later...15 seconds later, it's open and working.

Service is good. Good housekeeping service, and friendly staff.

Parking on site costs $18 a night...and it's a quarter of a mile away from the entrance, so you have to trek a long ways to/from your car in 95 degree weather. Uff da!

Checking out happens via your in-room television. Just click through the menu to the checkout option, leave your room key in the room, and "boom, you're done!" as I like to say.

All bumps considered, I'll definitely be back.

21/08/14 | Link | Rating: 4.0
154. Jim K.
Wonderful facility with very nice rooms, great bar, two very good restaurants on site and one of the most incredible pools I've ever seen!   Service is impeccable, very friendly and attentive. First class all the way around.
The hotel is 10 miles from Disney however, it's a pretty quick ride over. Cost of taxi around $40 each way.

09/10/14 | Link | Rating: 5.0
155. Angela M.
I visited this hotel last spring, and let's just say, I was pleasantly surprised. A conference was being held at the JW, and if you know what I mean, I've always been more of a California girl than a Florida girl. But, I'm not going to complain about traveling anywhere with warm weather, as we were still experiencing the Polar Vortex here in Wisconsin.

Upon arrival, I was blown away by the classy décor and interior of the JW Marriott Orlando Grande Lakes. Let's be real, when you think about Florida, cheesy and tacky usually come to mind; however, this place is anything but.

Our room was very nice and clean, accompanied by a huge and spacious bathroom. A plus was that we had a balcony overlooking the (side) pool area.

The service we received from staff/housekeeping was excellent over the four days. I never had any issues, and all were very polite.

I tried several restaurants on the hotel grounds, as they were home to a few of the cocktail parties during the conference. Wonderful food, great wait staff!

The pool area was extremely large, and the lazy river was perfect. There were several kids around, but that's never bothered me. Sometimes it was hard to find a pool chair, but again, that's to be expected when you're in Florida during March! The servers in the pool area were all very friendly and helpful.

During my stay, I booked a spa service at the Ritz (connected to the JW). That, too, was excellent and a perfect way to spend a stormy afternoon.

To be completely honest, I wasn't expecting to like the hotel as much as I did. Great job, Marriott. I will recommend this to others looking for a place to stay in the Orlando area. The only reason I knocked it down to 4 stars was due to pricing on some items ($14 for a small tube of aloe!) and the fact that their Wi-Fi was not working almost the entire time I was there. The conference had their own Wi-Fi I was able to connect to during my stay, but that would have been a bit of a problem if I didn't have that option.

21/11/14 | Link | Rating: 4.0
156. Maryann D.
Stunning property.

From the moment that you pull up to the hotel, you are greeted with warmth and smiles. Beautify lobby. When we realized our room wasn't with a lake view, we asked to switch rooms, and they were accommodating. Our room didn't have much of a balcony, but the view of the pools and lake was fantastic.

Elevators are fast and restaurants are plentiful. There's a Starbucks and a small café to order hot breakfast sandwiches.

The breakfast buffet at Citron is $28. There was a wait on Saturday morning and service was a bit frazzled, but the food is good and there's a lot of variety.

Quench, the pool bar, has great bar food. But it's pricey. For a lunch for two people, it was $99, which included a bucket of beer bottles.

The lazy river is so fun.

The hotel shares the same property with the Ritz which is a short walk away. The Ritz pool is smaller, but it has fewer kids so we preferred going to the Ritz pool because there were more adults there. The lounge chairs at the Ritz are cushioned which was a nice touch.

Have dinner at Highball and Harvest at the Ritz. Cool vibe.

Lots of running trails on both properties.

If you go to the Ritz spa, ask for Rick. It was my first time having a male massage therapist, so I was a little nervous, but he was extremely professional and I felt completely comfortable. Best massage I've ever had.

We took an Uber everywhere we went. It's a long ride to downtown Orlando, but to Downtown Disney it took about 15 minutes depending on traffic.

Overall, we were extremely pleased with the luxurious accommodations of the JW Marriott and the Ritz in Orlando.

24/03/15 | Link | Rating: 5.0
157. James W.
Amazing hotel to stay in - grand, comfortable, friendly, and reasonable. Not too far from the attractions; the staff are friendly, rooms comfortable and get the breakfast package if you can. You won't regret it.

Amazing pool, golf course and spa attached to the hotel, and for daily resort fee, includes Internet (and good strong connection too) and transport to the attractions. It is very convenient.

17/01/15 | Link | Rating: 5.0
158. Dennis S.
Beautiful property, connected to Ritz via dual convention centers. We had a glorious view of the expansive pool area and beyond.  

Unable to cool room to comfortable sleeping temperature.  Thermostat says it goes down to 60.  Joke.  

Nice bath, with separate shower.

4 stars for the cleanliness, attractiveness and amenities.  Any less and I'd ding them harder for hot rooms in Florida.

04/04/15 | Link | Rating: 4.0
159. Caitie O.
Holy pools! Just wow. It is, however, a bit off the beaten path.

Despite what the website says, the shuttles are unreliable and run only a few times a day. You will need to drive/cab it to the theme parks.

The hotel itself is massive, but clean. It lacks the "special touch" of a luxury resort hotel. However, it has numerous activities available (kayaking, golf, pool, etc). The highlight and real pull is the pools. It has a partnership with the Ritz next door, so you can use their pool too. The lazy river is unbelievable and I will def be back!!

07/11/14 | Link | Rating: 4.0
160. Andrea B.
We loved everything about our stay at the JW Marriott Orlando Grande Lakes.

The lazy river was the star of the show! We hung out and floated on the river for a minimum of 4hours a day on our vacation in Orlando. We also played on the ping pong tables, used their amazing gym, relaxed in the hot tubs and really made ourselves at home and enjoyed ourselves.

The rooms are beautiful. The decor is peaceful and clean. The bartenders and friendly and helpful. The beds are extraordinarily comfortable.  It was a great experience! The hotel even has Starbucks!

I wish I could move in and live at the JW Marriott Orlando Grande Lakes forever!

26/02/15 | Link | Rating: 5.0
161. Heidi M.
Great property. Amazing lazy river pool and golf course. Various restaurants that will appeal to a wide variety of palates plus the requisite Starbucks :) The rooms are clean. Complimentary water in the room. Very comfortable bed. Only caveat is that the property is huge! If spending the day at the resort, nothing is in  walking distance so be prepared with items you bring with you or be prepared to pay pretty high prices for all meals and drinks.

06/05/15 | Link | Rating: 5.0
162. Rita I.
Wonderful luxury hotel with great amenities such as full spa, heated pool & lazy river, golf  and tennis court, fitness center. Ashley in the front desk who was courteous, quick & friendly helped me check in.. She even took the time to walk around the service desk to hand me my room key, a map and show me where the elevator was located.

The hotel itself it's beautiful.. Each room has a great outdoor view.. The rooms are very clean and spacious. I noticed that each night they have events for the kids, which I thought was very awesome. On site they have two restaurants, a cafe and a Starbucks. They also have a bar which is open until midnight. Everyone who worked there and I came in contact with was always full of energy and friendly. I would definitely come back and stay at this hotel anytime I'm in Orlando again because of their wonderful hospitality and beautiful hotel.

27/02/15 | Link | Rating: 5.0
163. Jeff C.
I don't even know where to start. This is hands down the best Marriott property I've ever laid eyes on. Enter the lobby with marble galore and griffins representing the JW Brand. I've stayed at a lot of really great places, but this was jaw dropping. I had to double take and say..."this is a Marriott?" Note, this property is shared by the Ritz Carlton Hotel & Golf Club...so you'd expect it to be luxurious.

The location of the hotel is very good. For my trips to Disney, I really prefer to be as close to the parks as possible. The property is about 10 minutes away from the gates, however it's worth every second of travel time. We used valet, they were nice and very quick. There is self parking somewhere, but I really didn't feel like tromping who knows how far back and forth. It's a nice hotel...treat yourself to some valet parking.

As mentioned before - WOW...this place is downright amazing. Our room was great. Very good sized, nice accommodations, bedding was extremely comfortable and the bathroom was large and quite opulent. We had a pool view room with a real treat. If you are in a pool view, you also overlook the Ritz Carlton Members Only Golf Club.

#1 FAVORITE at this hotel....THE POOL. Holy Cow! You've got at least 4 or 5 pools all of which are connected by a lazy river. I'm bald headed, so the following comment is really important to me....the river is almost completely covered in "jungle canopy". Very well shaded and the river actually moves at a good clip. Hop on your tubes and enjoy the ride. During peak seasons, like when we visited, they serve drinks to people in the river from the side. Some of the pools are for sports, one for babies, one quite and etc.

Additionally, the group activities for kids was OUTSTANDING! We had a smore campfire, coloring activities poolside, lemonaides and frozen juices during the hot of the day. They did a bang up job and you didn't have to pay for every kids activity...some that included you walking away with a physical object like a painted coconut or something.

We were there for Memorial Day and had no clue they did a special celebration in conjunction with the Ritz. WOW!! A fireworks display that was a least 15-20 minutes long and presented by the hotels for our private viewing. The entire weekend of this holiday was just remarkable.

11/04/15 | Link | Rating: 5.0
164. Julia G.
The property is very beautiful. The beds were comfortable (the pull out couch not so much), the staff friendly.

A couple caveats though...they literally charge for everything here (seems to be typical of most higher end hotels though)... We asked about their shuttle to the Disney parks and were told we should purchase the 'resort' package at the front desk for an extra $30/day. The resort package included wifi access, gym access (I'm pretty sure that was included already though???), use of the Disney park shuttle (it stated on their website this was free???), and 2 inner tubes...the location is relatively isolated so if you do not have your own car or other means of transportation you are essentially stuck on the resort.

There are a number of food options here but they are also quite pricey. My dad had lunch at the pool as we originally did not have a rental car. He got a sandwich and a beer for $40...yikes. The food and alcohol was cheaper at the Disney parks to our astonishment. Wifi is $15-20/day. Parking is $15-20/day...things are adding up quickly.

No airport shuttle so if you don't rent a car, t costs around $40-50 for a traditional cab. If you didn't rent a car, you can do so through Hertz directly from the hotel. Hertz will drop off the car for you. Convenient? Yes! Cheap? No! It will cost you around $100/day. Do yourself a favor and take an Uber cab ($16) to the airport and rent one there ($25-30/day) if you, like us, did not plan ahead and find yourself stuck on the resort with a limited menu with exorbitant prices.

The pool is only 3.5 ft deep (no diving please haha!) this didn't matter to me but my dad was disappointed. The pool isn't the shape of a traditional pool. It is more of a lazy river but there did seem to be a little lagoon like area. The hotel also has a sort of reciprocity with the Ritz next door and they have a beautiful ( also shallow) pool with fountains in a more traditional shape.

So in sum, the hotel and grounds are picturesque. The rooms are comfortable. The staff is friendly. However, any extras will cost you and add up quite quickly. Do not assume anything is included. This may be one of those cases of you get what you pay for. You might pay a pretty penny in the end, but it's a nice experience.

You won't find any deals here, but if money isn't an issue, I highly recommend this hotel!

16/05/15 | Link | Rating: 3.0
165. Sandy M.
Absolutely gorgeous facility from top to bottom.  From the minute you pull up until the minute you pull away the staff is catering to your every need. A lot of the other reviews have covered the highlights so I'll stick with a few things that really stood out to me.  

Free self parking for Marriott elite members saved me quite a few bucks.  There's a bit of a hike to your car but at least there are closer entrances so you can walk inside.

Beautiful grounds, including the gigantic pool and lazy river.  Starbucks on property.  Good speed on the wifi.  BEST soundproofing I've ever experienced in a hotel.  I literally heard not a single peep from the hall or the rooms around me.  I wanted to take the bed and pillows home with me.. just about the best night of sleep I've ever had in a hotel room.  Highly recommend this place, particularly if you can get a deal .. they show up occasionally on the hotel discount websites, so keep an eye out!

14/04/15 | Link | Rating: 5.0