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Waldorf Astoria Orlando in Orlando, FL

Waldorf Astoria Orlando in Orlando, FL

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Company Info:

Rating: 4.24

Address: 14200 Bonnet Creek Resort Ln, Orlando, FL, 32821
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Hotels in Orlando, FL



Comments (123):

1. Jim H.
Received a weekend stay here for father's day. Most excellent! I never had an apartment this nice when I was younger. Outstanding fast & quick service. Only hitch was food service in downstairs bar. Never received our order. Also would complain about the parking fee but I did not have to pay it out of my pocket. Had a beuatiful view over the pool and the golf course.

28/06/10 | Link | Rating: 5.0
2. Robert L.
Although it's comical to think about, at the same time it made me re think about high end hotels being judgemental towards their guests.  I was on a business trip with a co worker and he had received one of those speck rental cars.  We pulled up to the Waldorf and we could see the valet attendants snickering and laughing at the car we pulled up in.  In the end it wasn't a big deal but then again should Waldorf employees portray a snobbish attitude towards their guests.  On the flip side, the receptionist was very courteous and friendly.  The room was very nice, clean and quiet.  I would stay here again but I will rent a real beater and pull up for the valets to park : )

23/02/11 | Link | Rating: 4.0
3. Robin B.
Me and my girlfriend were in Orlando for an escape from New York of 4 days. We were looking for relax during the day and fun during the night. The Waldorf Astoria was the perfect match. We enjoyed staying in the pool during the day, the service of acquamarine was great and superattentive, foood and drink excellent, the presentation of the plates is very nice. if you get the chance you shoul try the tacos with tuna and the frutta plate so refreshing under the sun of Florida. The breakfast at Oscar is speachless, with a great buffet, rich of pastries, omlette prepared at the moment in front of you. The rooms are always above your expectations, always clean, and with a wonderful view, really suggestive during the night. The best of the best was the concierge. All the staff was great but in particular ADAM, he made our experience AMUSING. He definetly was THE CHERRY ON TOP. He's super attentive, helpful and highly professional, the kind of  employe that perferct represents the spirit of Waldorf Astoria. If you go to Orlando i definetly reccomend this hotel, because if Disney is a place where dreams come true, the Waldorf Astoria is a place where you actually live your dream.

12/08/11 | Link | Rating: 5.0
4. Bushra K.
I travel a lot for work and I had high expectations for this hotel. I checked in at 2:30pm and I was told that my room was not ready. I can't remember the last time I had to wait for a room. Hotels don't require you to wait till 3pm to check in. It didn't seem like the staff was concerned that I had to wait either. No apologies.
The room was subpar. My shower knob for the shower head was shut tight. An engineer had to actually use a plier to open it.
It states that the housekeeping came in twice a day, yet my room was not tidied when I returned from dinner. The second night my bed was turned down, and the slippers were placed in front of the bed.
There was no in-room dining menu in my room. When I called to request one, they told me it would take them 30 minutes to send one up. Seriously? I could go down and eat in that amount of time.
All in all, for the room rate they charge, the service is terrible.

08/03/12 | Link | Rating: 2.0
5. Charles L.
We went to the Bull & Bear Restaurant at the new Waldorf Astoria in Orlando for Dinner in November. The service was atrocious. No management and certainly no where near the service or food level of the Waldorf in New York. I would definitely pass on this restaurant for at least another 6 months until they right the ship.

05/12/09 | Link | Rating: 2.0
6. Richard L.
For Orlando...this is tops. Great service! Site is very nice.  I'm in a deluxe suite on the 9th floor. It's really nice.

I had room service...ordered the burger and probably the best room service burger I've ever had.

You can use the Hilton attached facility (their pool has a lazy river pool and a fun slide).

This is very different from the Astoria in NYC....but this is Florida and this place is tops!

10/06/10 | Link | Rating: 5.0
7. Stephanie R.
Hello, dream home away from home! My every expectation was met while staying at this Waldorf Astoria. From the moment we drove onto the Waldorf grounds - royalty treatment was in the works. This hotel knows how to please their guests. The rooms are amazing & the turn down service was always perfectly timed. They offer private luxury buses (shared with their sister hotel; Hilton) to and from every Disney park & always on time. Oh did you want bottled water to take with you? Here's an extra one just in case. Excellent service at an excellent establishment.

21/03/11 | Link | Rating: 5.0
8. Tony K.
Located inside the Waldorf Orlando, it's one of my favorite breakfast/brunch buffets around.  They use the freshest ingredients and the service is excellent.  The omelette station is wonderful as are the waffles.  There are some buffets which may have more variety but Oscar's is always something I look forward to when staying here on Disney vacations.

26/04/11 | Link | Rating: 4.0
9. Peter L.
With the Waldorf name, one has high expectations, and fortunately, the Waldorf Astoria in Orlando definitely lived up to its name as one of the best properties in Orlando. Spent a week here for a meeting, and was totally spoiled by a new room with separate tub and shower, nightly turn down service, and some of the best conference food I've ever had. Even the basic rooms come equipped with a bluray player and the fitness center was one of the best for a hotel and never crowded. Service was good, yet not as polished as what you would expect in New York City. There is daily coffee/tea service in the morning, and refreshments in the afternoon. And the breakfast buffet is also quite good with made to order crepes and omelets, and better than average hotel pastries. Overall, it's a great place for a meeting, but would love to comeback for a vacation. In some ways, it does not feel like the original Waldorf, but it does feel very appropriate for Orlando.

28/02/11 | Link | Rating: 5.0
10. Joseph S.
First, I want to say this is one of the most spectacular hotel experiences I have EVER had.  I'm a Diamond member with Hilton and have been for a number of years, but this was the first time I've ever ventured into the realm of their top tier hotels... and my goodness was I not disappointed.

To be fair and quantify some of the less than positive reviewers, the hotel only opened on Oct 1 of this year, and even as of our trip which finished up on Dec 7 - there is still quite a bit of ongoing grounds work.  That, however, does not do anything to detract from the completely overwhelming service you receive at this property.

I hardly know where to begin with my kudos for the property and staff.  From the staff perspective... count on the traditional gauntlet of doormen holding the door for you and greeting you, to half the staff knowing your name, excellent (if pricey) restaurants, a spectacular bar/lobby area with a really friendly staff...  and really just the total and absolute "bend over backwards' service that the W-A in NYC is famous for... they really have outdone themselves with this property.

In terms of the rooms, they're amazing.  The furniture and decor is super comfortable, the beds are truly perfect.  Just make sure you don't have feather allergies.  The nightly turndown service is extensive, and the housekeeping staff is amazingly efficient and straighten your room with a level of detail that you can't believe (they even paired my dirty socks!).  They even fill up your ice bucket. :)

The reality is, this is an *extremely* high-end hotel.  If you go here expecting a Hilton, this is way out of your league.  Yes, as of our trip this time, Valet parking is the only option, but I did see this mentioned on Hilton's website when I booked my room.  I definitely do agree that the hotel's website has a very, very long way to go, but I'm willing to cut them some slack considering they've barely been open two months.

A couple of things worth noting, just so you're not caught off guard:
- As mentioned, Valet parking is the only option ($20 a day)
- The hotel shares a convention center with the new Hilton next door, and the valet parked cars are sometimes in that garage, so always call in advance for your car because it can take a few minutes for the valets to sprint to the garage to get your car (and they do sprint)
- The highly personalized service you will get at this property will catch many people off guard, and tipping is something you should be very prepared for
- The website does not do the hotel justice - it is more of a placeholder since some of the outside of the property is still being worked on ... as of Dec 7 the full front parking lot was still not complete, though it seemed pretty much everything else was.  Hopefully self-parking will become an option once this is finished, because I agree valet-only is rather annoying if you don't want it.

With all that said, I will most definitely be returning to this property in the future... and honestly can't wait for my next trip to Disney and to see this place completely finished.

07/12/09 | Link | Rating: 5.0
11. Mona A.
Best hotel ever

05/02/12 | Link | Rating: 5.0
12. Krystyn P.
So after a check-in hiccup, we were lucky enough to be placed in a large suite as an apology. I think the room was bigger than our apartment... you could throw a large party in the bathroom alone. Anyways, the bed was super comfy (two down comforters, thank you), and the room was tastefully decorated. Service was super polite and friendly... if it wasn't for the initial SUPER AWKWARD hiccup, this would totally be a 5 star hotel in my book.

08/01/12 | Link | Rating: 4.0
13. Sam V.
Wow, I really can't believe I'm first to review this wonderful hotel. The Waldorf Astoria Orlando rivals their sister in NYC. I used to be a travel agent and this is the concrete structure of a dream hotel. The location is fantastic, the parking arrangements are great, the staff is more than excellent, the rooms are spacious and gorgeous, marble in the bathrooms, bath tub and separate glass & tile shower, soft soft soft bath robes and slippers, ect. ect.. My boyfriend and I were so thrilled with this Waldorf Astoria that it's set the bar for other hotels we visit; We almost always ending up saying "Well it's not the Waldorf". I'm really glad that this place exists and hopefully I'll be able to visit again. Thank You!

18/11/09 | Link | Rating: 5.0
14. Thrush B.
There's exclusive Disney resort air conditioned transportation, shared only with next door Hilton guests. Beautifully maintained interior and grounds, free coffee and tea and super value for a 5-star hotel. had a Great Time. Wonderful Room, Excellent View, the pool, the food.

26/04/12 | Link | Rating: 5.0
15. Marc G.
The most beautiful Hotel in Orlando!!

The name alone says it all.

15/06/11 | Link | Rating: 5.0
16. Zoe Z.
Our go-to locale while we're in Florida on winter holiday. Very centrally located. You can arrange Town Car pick-up and drop-off from MCO (Orlando Intl) via the front desk/concierge.  My hubby and I find this hotel and location convenient while visiting relatives near Tampa (we rent a car for a day from the Hertz desk at the adjacent Hilton); and east coast attractions aren't too far away as well. Needless to say, Epcot and Downtown Disney access is super quick due to the hotel's location. There is also a bus that shows up about ever half hour to bring you to Downtown Disney, Epcot, Magic Kingdom, etc. Now to the specific amenities: the rooms have superb beds (think high thread count sheets; goose/feather down pillows and light comforters; stylish black and white cotton coverlets). Nice baths (frameless glass showers; bathrobes and slippers). Decent breakfast (room service): was only late a few minutes one day. Nespresso machines in room. Nice place for breakfast downstairs. The Bull and Bear steakhouse has pretty decent steak (compared to Vegas and NYC). After two stays - I've declared this hotel my Florida hotel; feels very comfortable and familiar. The staff is excellent. Looking forward to the next visit in early 2014.

13/07/13 | Link | Rating: 5.0
17. Ruth A.
absolutely wonderful, but everything is extra, parking, wifi, etc.
a candy bar and an 8oz soft drink $8+
Everything was spotless and the staff made you feel like royalty.
They could use more attention to building details, lamps crooked, chandeliers did not line up properly.
Service excellent but do they really need to charge so much for coffee and soda??
Bed was fantastic! Housekeeping service twice a day and the little chocolates on pillow were heaven. Chocolate, raspberry and chamomile.

08/04/12 | Link | Rating: 4.0
18. Caroline A.
This review is only of the catering experience at a special event. I was very disappointed that the food presented which was filt mignon and a sea bass. The filt mignon was inconsistent in that every member of our table (party of 10) had differently cooked meat. It ranged from bloody raw to well done, it should be noted that we were no asked how we would like the meat, as it was a catered event. But to be an Orlando Business event held at the Waldorlf and then to be presented such quality of meat was very disappointing. The sea bass also fell flat, what could have been a very easy fish to cook turned into a burnt fish which lacked flavor. On a positive note the vegetables presented were very crisp and fresh, the servers were very attentive and helpful.

Again, this was a catering experience, this may not hold true for the rest of the food and beverage experiences within their hotel.

14/04/11 | Link | Rating: 2.0
19. Jacob Y.
Being from New York City where the original Waldorf Astoria is, I had high expectations, as that hotel is the epitome of a high profile decadent hotel.  For that matter, I opted to book the Waldorf Astoria Orlando for this past weekend as part of my birthday celebration at Disney.

With that said, in comparison to the original hotel, the Orlando version struck me as a pseudo modern version in comparison.  The lobby is very well laid out, complete with a domed reception area, with a replica of the clock tower, again, just modern.

The suites (and we got upgraded) were a bit disappointing in comparison.  The beds and bedding were indeed comfortable, and some of the detailing was clever.  On the other hand, some of the lighting fixtures and lamps seemed a bit mis-matched.  Additionally, the suites in comparison of sizing and layout fell short of my expectations.  I would typically rate a suite as a larger room, with a living area, dining area and the such.  What we had was just a room.

Another point to be considered was the logistics between this property and its sister Hilton property next door, where the conference center is.  The Hilton even had a lazy river and a better layout, and the Waldorf just seemed tucked away.  And because we had access to both properties, I found it a bit hassling to go back and forth between the properties, as the choices were to either walk or take the golf cart.

Was it a bad experience...no.  But for a Waldorf property, it just seem to fall short of the reputation the name carries.

On the other hand, the service was at least spot on, so from that point on, I can actually say it was a good stay...just not excellent.

04/08/10 | Link | Rating: 4.0
20. Girija M.
The hotel is very beautiful and the customer service is great! My family loves it here!

30/07/13 | Link | Rating: 5.0
21. Timothy H.
The good - it's a five star hotel.  We got upgraded to a giant rockstar suite.  The place was almost as big as our apartment!  (yay for honeymoon bonus)

Two pools, lotsa gazebos, giant gym...  sweet.

The bad - you pay for 5 star amenities.  Valet parking is 20 a day.  Self park is about 14, but no in-and-out privileges.  Room service breakfast will run you about 30 bucks.  Restaurants are nice but mega-bucks.

The ugly - absolutely nothing.  This place is gorgeous.

24/07/10 | Link | Rating: 5.0
22. Dirk R.
Tough Course. But outstanding service all the way around. We even received iced mango towels at the end of our round as well as personalized golf tags.

24/10/12 | Link | Rating: 5.0
23. dan c.
Ok, we actually stayed at the Hilton which is connected to the WA via the conference center, but walked to the WA for meals at Oscar's and Bull and Bear. It's terrific. A peaceful and refined oasis in the middle of the tourist madness that is Orlando. Just walking thru their lobby and the lush Peacock Alley makes you stand up straighter and talk softer.

Bull & Bear serves their full menu at the bar, which I think is more enjoyable than the restaurant, and their bartenders can fix you up with great old school cocktails. And the breakfast buffet at Oscar's can't be beat. It's expensive at $24 per, but you'll want to try everything, and you won't be hungry for lunch. Worth it!

07/10/10 | Link | Rating: 5.0
24. Lee R.
The first few times I came here, I loved the hotel because of their excellent customer service.  I have been coming here since 2010.

In July 2013 - This time, it was only ok. They did not make it special like they did before.

As a Hilton Diamond member, I am very disappointed. As part of the AMEX fine hotels program, I know they could do better. The front desk manager Kristie just kept making excuses. My reservation was made many months ago - and they overlooked it.

The manager Jeff made more excuses when I called him about our disappointment. He just kept saying we are fully committed so I can not do anything to help you.

That is cause he really did not try. So sad to see they are now just mediocre when it comes to taking care of their best customers. They may want to start over again with their customer service training,

01/11/10 | Link | Rating: 2.0
25. Philip G.
Room the same size as a Hilton Garden Inn's. Bathtub the same size as a Hilton Garden Inn's (5'; not long enough for soaking). Light in the room comes from a window on just one wall, making it a cave-like experience... just like a Hilton Garden Inn.

What's the difference between this place and a Hilton Garden Inn? You have to wait for the valet to bring your car around, instead of walking a few steps yourself. You have to pay for Internet.

01/05/11 | Link | Rating: 3.0
26. Kuty S.
Lack of interest in customer satisfaction.

The wifi in this hotel is charged per device - so when I accessed the internet from 3 different devices for my 7 day stay with my family, I got three $40 charges.

Now, I had a premium room, bought premium services and spent quite a bit of money there. And I spoke to front desk to take care of this. I've spent enough time in hotels that if this happens between my laptop, ipad and iphone -- they always take care of it. Never had an issue.

The manager simply refused. Flat out said that was the policy and basically my fault for not reading the fine print. Wow. In an age of Amazon and Zappos that are all about attempting to create unexpected exceptional experience to make me loyal customer, it seems that the Waldorf Astoria doesn't train its people that way.

I did not get $1 off. The excuse the manager hid behind was that another vendor was running the internet service. The feeling this manger created was one where there was not an interest in customer service....

Not to me unfair myself, I would say that the rooms, the beds, the cleanliness were all top notch. Problem is with the brand not standing behind real customer service, would you want to stay in a place that may disappoint you in this way?

26/04/11 | Link | Rating: 1.0
27. Iliya Y.
Nice place. Good room. No view.

16/12/12 | Link | Rating: 4.0
28. Jennifer L.
We stayed here instead of at a Disney property and I'm so happy we did! The spa was great. The steakhouse was excellent. The service was very good. The rooms were 'just ok'- but the property in total is really wonderful. My kids loved the pools- and Hubby loved the golf. I will go back!!!

23/10/12 | Link | Rating: 4.0
29. Audrey M.
If there was an option for 6 stars, I'd put down 6 stars! The service is impeccable, room service is quick, ambience is unbelievable and the grounds are breathtaking. Their concierge does all the work for you and their driver's are all very personable. I hated coming home after staying here!

They live up to their name.. It's the Waldorf, what do you expect!? We will definitely be coming back!

13/10/11 | Link | Rating: 5.0
30. C. M.
You'll be pampered at this outstanding hotel with top-rate service.  This is vastly superior to anything the mouse can muster.

The only drawback is nickel-and-diming.  Or here, it's more like ten-and-twentying.  But on the whole, the total cost was worth it--especially when compared to a comparably priced Disney property like the dated Polynesian.

12/01/13 | Link | Rating: 5.0
31. JS A.
Only problem, horrible wi fi. Loved walking into my room after a long day with jazz playing on the television. Brunch is delicious and great selections.

23/03/13 | Link | Rating: 4.0
32. Cathy A.
We stayed a week at this hotel while visiting Disney,  Rooms were beautiful, absolutely spotless and extremely comfortable.  The front desk provided us excellent service. An absolutely stunning place to stay.

13/10/13 | Link | Rating: 5.0
33. Nate H.
Beautiful hotel with large convention hall/meeting rooms. Hall connects the Waldorf and Hilton, which both share a beautiful pool area overlooking golf course. Pool area includes two pools, jacuzzi, and cabanas. Rooms are well kept and service is premiere. Only complaint is the stuffiness of the crowd on the Waldorf side. If you are looking for fun - bars, restaurants, etc - stay on the Hilton side. Much more lively over there. But Waldorf fitness center and ammenities are top notch. Overall great experience.

27/09/11 | Link | Rating: 4.0
34. Michael S.
It is amazing how they are able to make really cheap construction look sort of grand and opulent. I guess that is the magic of Disney. That being said, the one bedroom suite we had was large, comfortable and fairly reasonably priced. If you don't look too closely everything looks great.

We had a misunderstanding when we made the reservation and the manager quickly resolved the issue. The staff were very good.

We had one lunch by the pool and one at the golf clubhouse. Both were very good for hotel food and not completely unreasonably priced.

11/01/12 | Link | Rating: 4.0
35. brandie y.
Lacking something ....

I don't think this was initially built as a Waldorf.  I think it was another property they took over, added some lipstick and voila - Waldorf!  It shows in the little things - the tile on the steps to the pool, some of the furniture, etc.

That being said, the staff is very, very nice.  We had a couple meals on site, and the servers were friendly and attentive.  The valets always remembered our names upon our return.

The room was ok.  Comfy bed with the bedding you'd expect.  It seemed clean.  

The two star deduction is for the 3 horrible spider bites on my ankle from the room.  Yuk, something took horrible chunks from me.  I know spiders will be where they want to be, but, somehow I feel if I'm at a Waldorf (or Ritz, Four Seasons, etc.) I shouldn't worry.

I don't think I'd stay at this property again.

26/02/12 | Link | Rating: 3.0
36. Victoria M.
The Waldorf Astoria is absolutely wonderful!! Great service any where on the property, clean and satisfying, luxurious, and most of all relaxing!! Rooms are really nice and clean!! Room service, bell men, and all the people who work there were kind and super helpful!!

The restaurant by the pool "Aquarmarine" was outstanding!! Also the restraunt in the lobby is spectacular!!

Pool and hot tub are phenomenal..... after a long day at Disney World come back to your hotel and just relax in the hot tub with some beverages!!

If you go to Disneyworld you must stay there!!! A free charter bus comes to pick you up from the Waldorf and back when you are done.

Absolutely would go back!!! Loved my week stay there in one of the suites!!! Very satisfied!!

25/05/13 | Link | Rating: 5.0
37. Kelly P.
What a great way to spend a weekend. The Waldorf is quiet, relaxing and beautiful. The staff is great and this is a wonderful place to pamper yourself. Relax at the pool with a delicious cocktail or enjoy the spa services. Enjoy! I certainly did.

07/09/12 | Link | Rating: 5.0
38. James K.

What a great experience.    

We love the Cavalieri in Rome, the original Waldorf in NYC, and now the Waldorf in Orlando.

A perfect place for a Magic Kingdom stay.

A true oasis in the sea of humanity, as soon as we stepped inside, we relaxed and felt pampered!

19/06/13 | Link | Rating: 5.0
39. Donald D.
Third time staying at Waldorf Astoria Orlando and I do not think it is as good as I recall it was the past 2 times.  It is supposed to be a 5 star resort, but I think this place is slipping.  

1.  Their room service is NOWHERE near as good as the Four Seasons that I've experienced.  Much slower and they forget things that I request.  One night, I requested the breakfast menu that you hang by the door handle - they sent the wrong menu up the first time.. and then I called again and they said they would send the correct menu up but 1 hour later, they still never did.

2.  The fitness center used to be 24h.... but now no longer.  Only 5am to 9pm... at a 5 star hotel that you pay $25 a day for RESORT CHARGES!!!  Why am I paying resort charges if I can't use the fitness center??!!

3.  The main phone in the room is no longer the way it was.  When I first came into the Waldorf, the phone used to say "Hello, Mr ____!" on the display.  I know this is a minor quibble, but this is a 5 star resort and this is just another sign that it is slipping.

4.  The room service is poor compared to other 5 star hotels.  I had ordered breakfast in-room the first day we stayed, the guy just wheeled the cart in and didn't even offer to set it up.  At the Four Seasons, they take initiative to set up the breakfast cart and make sure that the table is set and the utensils are set up in the right place and the seats are positioned appropriately... here at the Waldorf - they just wheel it in and if they do set it up, half the table is set up and the other half is not.  What the?!?!

5.  The WA shuttle to Disneyworld no longer plays Disney movies while being shuttled... they just play whatever top 40 radio station the driver wants.  I know, small quibble, but it just takes away from the experience.  They used to be so much better the past 2 years I was here at the Waldorf.

6.  No more newspapers delivered to your room!  How cheap is that?!

All in all, a decent place to stay... but once the Four Seasons Orlando opens up, I'm never setting foot at this hotel and I'm never going to recommend this place to others who are looking for a true 5 star experience.

23/01/13 | Link | Rating: 3.0
40. Rebecca J.
I stayed at this Waldorf for business last week. The hotel is beautifully kept and the rooms are clean and luxurious. The service staff were friendly, helpful and not at all snooty. I ordered room service a couple times during the week and the food was good to very good depending on the particular meal.

The evening turn down service was a nice perk each evening...and yes the robes and slippers are super comfy!

I didn't get a chance to enjoy the pool area but it was gorgeous. If I had an opportunity to go back to relax I would definitely take it. Several spouses joined us for the week and LOVED the spa services.

Yes, everything is expensive and extra for everything but it is a Waldorf and in my travels I have found this to be true of any high end hotel.

15/05/12 | Link | Rating: 4.0
41. Rhea P.
I have not had the privilege of actually staying overnight at the Waldorf, but I have a premonition that I would love it!

So beautiful! The service is superb. I came for jazz in the lounge area, and had a great time! If you want to come only to listen to jazz, you can have someone validate your ticket and only pay $5 for valet parking.

The area is comfortable, and it's a great place to just walk around for a romantic night. . .I'll keep dreaming about the overnight stay!

03/07/10 | Link | Rating: 4.0
42. Joe C.
Very Nice, Thank you, We had a Great Time. Wonderful Room, Excellent View, the pool, the food...Waldorf...you do it right..

22/04/12 | Link | Rating: 5.0
43. Jocelyn L.
Was there for a conference last week. I had high expectations from the Waldorf and they delivered

Room: Comfortable and they gave me a room facing the pool + golf course. Score!
Turndown service everynite was great and the bathroom was huge. I also scored a Stay 3 nites Get the 4th nite Free...fior $219/ nite. Great deal!

Service: My phone charger died...and their gift shop did not carry my type of charger...I went to the Hilton and no luck there. So the front desk at the Waldorf spent 30 mins tracking one down for me, called my friend to have me pick it up...and I was SO grateful. They tried and tried even when i'd given up! Kudos for that!

Complimentary Coffee & Tea: Every morning from 6-9a, there's complimentary tea & coffee (self service) in the Peacock Alley- awesome quality teas!

The only drawback is the location; it's really far from Downtown Orlando and there's really nothing nearby to hang out w/o costing an arm & a leg to get out of property. Otherwise, I'd recommend this place to anyone looking for a classy place to stay while in Orlando

15/06/10 | Link | Rating: 4.0
44. Fritz E.
Lovely attention to detail and design.  Great pool, phenomenal restaurants.  the rooms are well designed, spacious and easy to lounge around in and sleep.  I would have given it 5 stars but I had two bad experiences.  One bartender flung a piece of debris over my shoulder to the trash bin - say what!  The other was the lack of interest or smiles from most of the workers at the Hotel.  At the time we stayed, I went ahead and flamed these folks on the Facebook page & twitter stream.  Must have worked, the next day, any worker withing 5-10 feet of me would greet, say hello, hold a door open, etc.  Can't wait to go back.

27/04/13 | Link | Rating: 4.0
45. Gail M.
From the time we checked in to the time we checked out at 5:30 in the morning, we were greeted with friendly and very accomodating staff. My husband and I and my 4 year old son had the most amazing 2 nights at the Waldorf. The staff from the bell men, the front desk, room service and other staf all greeted us with smiles and enthusiasm. The room (fireworks view) and its amenities were impeccable! We will definitely consider this hotel when we're back in Orlando. It's so close to Disney parks and other Orlando sites. The room service prices are reasonable and you get a good amount of food for what you pay for. They give you a complimentary bread and fruits with your order.

I highly recommend this hotel. You will definitely love it!

23/05/12 | Link | Rating: 5.0
46. Matt S.
It is important to note that some of the staff went above and beyond. But I did have a few complaints that will keep me from ever going back to a Waldorf hotel. The first main one is that my credit card number was heisted while I was visiting Orlando. This happened to be the only place that I used the card. I believe the card remains on file while the employees have readily access to the numbers. The purchases were made around the Orlando area which leads me to believe that the Waldorf employees were the culprit. This happened while I was still staying in the hotel. I'm pretty sure that this place lacks proper information security controls as the credit card number was read back to me. The credit card fraud department eventually put a hold on the card which caused a very difficult time when trying to checkout. If you are staying at this hotel please do not hesitate to ask them how they are storing your credit card number. I have a few additional complaints but they are on a much smaller scale. I hope that if there are additional credit card complaints that management reviews the security controls in depth with a reputable company.

25/10/13 | Link | Rating: 2.0
47. Filip G.
PROS: Fantastic staff and very attentive.  Room was elegant, spacious, offered very nice view and well equipped with a bunch of the creature comforts.  If you have young kids, the pool is a HUGE plus.  In addition to that, there is a shuttle that runs every 30 minutes to the main Disney parks.  Very well thought out and super accomodating.

CONS: It goes without saying that this is a "posh" and costly place so why in the HELL do they nickle and dime you an extra 10 bucks for internet PER day?  Stupid money making schemes, though appropriate for a Disney location I guess.  This should be in the price Waldorf suits!  Also, it would be nice to see some recycle bins for all the stuff that is wasted; newspapers, all the pamphlets, etc.  

I am exhausted of large companies charging you all these extra little fees.  When you pay over 300+ bucks a night, things like internet and other small comforts should be already included.  This is a very poor business practice and it speaks volumes how a company tries to squeeze extra money.  For the nickel and diming practices while pretending to be a luxury stay, I am taking off two full stars off my review.  

Bottom line; great place to stay especially with kids.  Great staff and comfy way above average suites.  Some corporate stupidity (internet charges) and it would be nice to be a little more "green".  I would probably stay again at this spot.

15/07/12 | Link | Rating: 3.0
48. Steve S.
Absolutely beautiful. Very nice hotel in the Disney area - definitely recommend.

26/08/13 | Link | Rating: 5.0
49. Missy C.
Service is 4 plus stars, room and food quality 3 stars. Still, the room clean and nice but it could be better for five star hotel. Shower leaked but they fixed it twice, toilet ran constantly, and bed which staff assured was "their king sized bed" was actually queen sized. Haven't figured out rationale for feather bed topper given the heat in Florida.  I should've asked for it to be removed. It goes with the down comforter?  The pull out couch was fairly comfortable. Loved the fitness center, golf driving range, and pool.  Breakfast 84.00 (without tip)for two overpriced for quality.  Staff very friendly and best part of stay. Only downside to service was Monday, it took hotel staff 20 hrs to retrieve room service items outside of hotel room.

16/09/13 | Link | Rating: 3.0
50. Michele M.
Wonderfully appointed (and great smelling!) common areas/Lobby - very nice clean rooms -great bath products and towels - always a plus. Housekeeping does a great job. Concierge is very helpful. Pool is heated and very nice - zero entry is great for kids. The only reason I couldn't give it 5 stars was that the service isn't at that level - don't get me wrong - it was good but not great. I'm comparing it to Four Seasons service levels and it doesn't come close. Another reviewer rightly made the comment about the lobby doors not being held or opened for you. This wouldn't be an issue for me except that I agree it's a problem there bc the doors were very heavy (I'm athletic and pretty strong but even I would have struggled with them), and if a resort wants a high service rating I think that is one of the things that distinguishes it. The pool side service is also terrible. Another reviewer also mentioned poor food quality. I would have to somewhat agree and I think it is very unfortunate given the stature of the WA. We ate at Peacock Alley for light bites the first night we arrived bc it was late and it was very good. Oscars was terrible. We did order in-room dining one night and everyone's food was very good and service experience was excellent. Otherwise we dined at La Luce a few times at the Hilton next door which was wonderful. Overall very happy we stayed here - it made Disney more bearable for us adults -and really felt like a vacation when we could hang at the pool or go next door to the Hilton's lazy river.

08/04/14 | Link | Rating: 4.0
51. David H.
The Waldorf really earned the five stars, with the most friendly willing to please staff I have ever seen or dealt with.  The rooms are amazingly well appointed and comfy. The corner suite was huge! Two 50" lcds in either room were great to watch the game on.
They have a very nice pool set up with bungalows available and a nice bar. The drinks are all very well done, fresh fruits, house syrups and infusions made them stand out from the typical pool bar.
The restaurants on site are fantastic as well. You have Bull & Bear of NY fame and then a breakfast restaurant, Oscar's that I tried. Both excellent and the eggs Benny at Ocars isnt quite what it is at the Waldorf in NY, it was certainly enjoyable.
A great hotel, while pricey makes it worth it with great amenities and outstanding service

05/05/12 | Link | Rating: 5.0
52. Cris L.
This is a true five-star hotel, no doubt about it. Sure, it's at Disney World, but it is very luxurious and they know how to treat their guests. The room we had (standard) was spacious, modern, and full of every amenity we could ask for. Nightly turn-down service was also a treat.

You can self-park with no in-out privileges or Valet for 20 a day (plus tip, of course). We chose to Valet because we drove around Orlando quite a bit. The pool is nice and service was pretty decent--prices are out of control but it's the Waldorf, right? You also have access to the Hilton pool next door (waterslide!)

We did not eat any meals here, unfortunately, but from other reviews I gather that the service and food is excellent.

Location is great if you want to do disney. Universal, not so much. And, their shuttle does not go to Universal.

Overall, posh and fantastic. Just expect to shell out for it!

05/09/12 | Link | Rating: 5.0
53. Victoria O.
The Waldorf Astoria in Orlando has far exceeded any hotel stay I've had to date! This hotel is so beautifully kept by a super attentive staff. Everyone I encountered went above and beyond their position to make my experience and my family's experience a memorable one. We had all just suffered a tragic loss in our lives and were looking for a few days away...off to Disney we went. The Waldorf was our hotel stay of choice. Jason Smith, the manager, made my family feel so welcome and invited in a time where we were all very saddened and trying to escape a difficult time. I can't thank him enough for all he did to make our entire hotel stay (and experiences in every dining restaurant) an enjoyable one.

We all had King Suites with views of the Epcot fireworks. Beautiful is an understatement!

I am definitely one with high standards when it comes to hotel and restaurants I eat at and I can't tell you enough how wonderful everything was!!!

I would 100% recommend this place to anyone and everyone I know.

We loved it so much, we contemplated getting married there but we are set to be married in NJ.

We will definitely be returning to the Waldorf Astoria in Orlando for a weekend soon as part of one of our many spots on our 18 day honeymoon.

23/10/13 | Link | Rating: 5.0
54. David R.
While conducting business and enjoying the local entertainment with my family, we resided at the Waldorf Astoria in Orlando. We are seasoned travels, used to everything from moderate to ultraluxe accommodations ... so doling out 5 star reviews isn't something we're often apt to do...unless it's absolutely deserved.

The WAO is a purpose-built behemoth of a physical structure, joined by an immensely large - 2 level, multi-room convention center with multiple business offices to an adjacent Hilton Hotel. In a similar vein to the competing JW Marriott/Ritz Carlton Orlando - these two properties compete head to head with one another.

Mind you, we are huge fans of the Ritz Carlton. I've been a guest there numerous times. For understated elegance - both deserve 5 stars. For families, however, the WAO wins hands down - oddly enough - because of its' partnership with the neighboring Hilton.

The reasoning: the outdoor functionality, programming and areas of the Hilton; specifically: their multiple pools, lazy river, water slides, dining programs, and related activities - that during the summer - are fully staffed and programmed from noon to nearly 11pm each and everyday. Some activities are at zero (that's right $0.00) cost while others carry a fee (be sure to check your paperwork before signing up)!

Now back to the WA itself. Elegance. Hip. Country club casual. But most importantly - its' greatest asset is the people who work there. Put simply:

Every touchpoint - and I mean EVERY - that a consumer/guest has with the property is simply first rate. Whether we're talking about the valet, to baggage claim, to front desk, wait-staff, room service, concierge, management...you name it: they've been schooled on exemplary customer service. Clearly they've been empowered to not only be friendly, but to do whatever it takes to anticipate and satisfy their customer's needs and wants.

I don't want to divulge the entirety of our stay - as some of it was terribly personnel - but from the spa treatments, to room requests, to birthday celebrations - down to the decor and color of certain gifts that were awaiting our family members:  every last detail was considered.

When was the last time someone showed this much interest in your stay? Is this something extra EXTRAordinary? Is this something that happens everyday at your hotel? I think not.

I'm told, however, that tat the Waldorf Astoria Orlando - it is commonplace.

For this, and myriad other reasons, I will be back. And it won't be soon enough!

09/08/12 | Link | Rating: 5.0
55. Jessica B.
I am currently staying at this hotel with my husband.  It is our third time staying here in one year.  It is a beautiful hotel, very luxurious and rather accommodating.  But we have one MAJOR COMPLAINT.  This time around, as opposed to the prior times, the hotel is now more family oriented, instead of being the non-Disney Disney getaway it once was.  For example, if you're looking forward to a luxurious day at the gorgeous pool, it's not happening. The pools, including both the adult and the child poola, are OVERRUN with children. They are screaming, diving, splashing and plain annoying.  They are in the pools all day, but I didn't see one child use the restroom once. You do the math...This is NOT FIVE STAR.  I wish the staff would keep the kids in one pool and let the adults enjoy the adults pool.  It's that simple. My husband and I theorize that more and more families are learning about this hotel, which is far cheaper than a Disney resort.  Unfortunately, theyare truly ruining this place, and I am not exaggerating.

05/08/14 | Link | Rating: 4.0
56. TJ K.
Beautiful hotel and grounds and convenient to all the parks, especially Downtown Disney. Several restaurant options with very tasty food. Exceptionally friendly and helpful staff. Maid service and laundry service leaves a lot to be desired however. There were several days we didnt receive any new washcloths and the room wasnt cleaned until almost 4 pm. Several friends were also here at the same time and said they had the same issue. The laundry service was a disaster. A garment I really needed washed was not washed because of a miniscule hole in it that I didnt even know was there, yet nobody called to let me know it wouldnt be washed. When they delivered the laundry, they kept harassing me by phone and trying to bust into the room while I was napping with a Do Not Disturb sign hanging on the door. The delivery guy didnt even bother to let me know the garment wasnt washed. Needless to say, the nap was ruined and I was fairly upset to find the garment had not been washed when I was packing for the next leg of my vacation several hours later. Worth $300/night? Not with that level of basic service not being met.

18/06/14 | Link | Rating: 3.0
57. Karen S.
I stayed here for a conference so didn't get to enjoy too much fun stuff, but this is a lovely hotel.  My room, unfortunately, had a terrible view of the roof of the conference area and if I were here on vacation I would have changed it.  But, view notwithstanding, the room was very comfortable.  Love the robe and slippers, and each night I returned to my room with a couple of chocolates on the pillow, slippers set out, and jazz on the TV - a nice touch after a long day!  The pool area is really nice (at least from what I could see), and the workout facilities were just fine.  The lobby area, and really the entire hotel, smell really good.  Seriously, when I would walk from the Hilton (where our meeting was) to the Waldorf, the smell would change to this great floral aroma that added to the fanciness of being at a Waldorf.  Staff was top notch - very friendly and helpful.
Now, I'm not sure why you would stay here if you were going to Disney World  - it seems too nice a place for small kiddos who just care about the Disney experience.  They did have a shuttle that went over to Downtown Disney, not sure how long a drive it is to other parks.  But, if you *aren't* going to Disney and just want a top-notch hotel, this is a great place.

14/02/13 | Link | Rating: 4.0
58. Abby I.
Great hotel...beautiful as well...minus breakfast service at Oscar's, my haircut at the WA spa, and some flaws at the Bull and Bear restaurant.

Staff is very nice...sometimes misleading especially when asked about how AMEX resort credit works. I was told that I could use it on internet, dining, spa services, recreational activities, and purchases at the gift shop only to dine at the Bull and Bear later and the gentleman at the front desk told me I was mislead but that they have a wonderful gift shop where I could use my resort credit. Does not help me after the fact that I already spent over $100 dining at one of their restaurants... All staff members must be informed of the same information so that WA guests are not mislead.

I did appreciate turn down service every night with the two chocolates on my bed. They did forget the two chocolates one night though! Love the Ferragamo toiletries and the comfy bathrobes and slippers as well as the complimentary bottles of water inside the room.

One thing that I did not like was the shuttle service. It was not very disorganized. I waited about 10 minutes prior to the bus arriving and would be the first in line. A few minutes before the bus arrived, people would rudely stand in front of me or very close to me and then ultimately cut in front of me when the bus had arrived. Fine, I don't care but when there's a limited amount of spaces on the bus and the lady that arrived last minute gets to go first because she's a great line cutter, that's not right. Perhaps have someone standing there or have some poles to create some sort of line. It's not fair to those that have waited longer and then have to wait for the next shuttle or maybe the WA should have it's own separate bus from the Hilton since it seemed like the majority of the people on the bus were staying at the Hilton next door. Because the shuttle service to Disney is an important factor of staying at the WA, I will have to dock off a few stars.

29/12/12 | Link | Rating: 3.0
59. Mimi C.
Hilton's top of the line hotel and thanks to lastminutetravel.com , we managed to get a 12th floor suite facing the Disney parks for $130/night (we mentioned it was for our honeymoon). This is oh so glamorous.

Let's skip to the chase, this place is nioceee. Huge living room with a huge TV, pull out sofa, love seat with ottoman, dining table, a bar and an expresso machine! And all nicely conditioned to the temperature of your liking. If you feel up to it, meander to the balcony and relax on your chairs as you watch fireworks from the parks (or people watch).

Huge king bed with down pillows, 2nd TV, own reading lights, huge bathroom replete with bath salts, nail polish remover, q tips... everything you could want. And a very comfy robe.

Gym is ridiculous. Exceptionally clean machines, large open space with light streaming in. Each machine has a towel and water bottle. Also has yoga mats, medicine balls, stretch pads and headphones!

Huge swimming pools with a central jacuzzi!!! I loved the service cuz they set up the lounge chairs for you.

You can also bike around this hotel or golf in their golf course!

They also have multiple shuttles to any of the disney parks which is awesome because you don't have be at a single park the whole day.

The only minus is the $20/day valet parking ( you can self park , but it's $13 each time you come back in...so valet is really your only choice), the very expensive room service ($50pp for bfast), and non-paid wireless. Though, wireless is free on the lobby floor.

But yes...this was definitely a special treat! =)

24/07/10 | Link | Rating: 5.0
60. David C.
Seriously, by far the very best hotel in Orlando.  The service is incredible and they make everything easy and very pleasant.  For example, we came in late, with some sleeping kids and they asked how they good help.  I asked for a martini brought to the room - and sure enough it was there in 5 minutes, comped!!!

The hotel is beautiful and the grounds are fantastic.  You would want to live here.  The room was spacious and decorated in classic contemporary style.  They have a fantastic gym as well and the pool is beautiful.

We also met many of the staff and managers and have to say they were exceptionally nice and accommodating.  Disney really has nothing like this, not even the Floridian.

One night the kids ordered room service and it was excellent.  All high quality and made to order.   The burger and the tomato soup were standouts.

This place is a winner.  The only down side is you are a little bit away from Disney and not on the Monorail.  I think it is totally worth having a higher quality experience, even if you have to take one Waldorf's buses to get to the part.

We will be back for sure...

12/01/13 | Link | Rating: 5.0
61. Bridget C.
First of all, Mr./Mrs. GM of this property, if you are going to writing me back with one of those generic replies in this website, please save your time as I don't want to waste my time with "answering machine". I actually left a message at your cooperate to ask you to call me back. I hope you will do so instead of me calling the cooperate and ask for you.

Alright, the story begins. I've been a Marriott gold member for years, but decided to take a family trip in this property due to the location. I've not stayed in Hilton for years, but I was actually planning to make a switch from Marriott due to Hilton has more choices in certain areas that I always travel to for business. I've had below average experience with Marriott before, but it's not frequent at all. Waldorf is a high end Hilton property, but I have received a very poor experience after so many years not with Hilton.

No one cleaned up my room by 3pm today, so we politely made a call and requested for a room cleaning at 5:30pm because my girls needed to take nap between 3 and 5. The operator is very nice to say YES. We came back from dinner at 7pm, the room still hasn't been cleaned. We called the Personal Assistant, yes, a hotel class with personal assistant, but it's only their title, they are no more professional than a Comfort Inn hotel operator. I told them no one cleaned my room by now, I don't need any more room cleaning today, but needed six towel to wash my girls after a long day. His "I don't freaking care" attitude really shocked me, but I did listen to him to wait for few minutes. No one showed up after 20 minutes, so I called again for the 6 towels.... After 35 mins a crew showed up and asked to clean my room.... Awesome... The girls were so ready for sleep. I only grabbed the towels from them, another 10 minutes later a guy pressed my door bell and wanted to give me another 6 towels.... If a so call luxury hotel cannot manger their towels and house keepers, there's no way to win business from their competitors, such as Marriott.

Lastly, Mr./Mrs. GM, I hope you really take time to read my comment instead of typing up one of those generic replies. If yes, in your reply please convince me why should I switch from Marriott to Hilton.

09/05/14 | Link | Rating: 1.0
62. Luj W.
To whom it may concern,

I am writing to inform you of the horrible experience that our family had while spending 5 nights at the Waldorf Orlando from 4/15/14 - 4/21/14. We are Amex platinum members and a family of four with 7 and 9 year old children.

When we arrived on Tuesday afternoon, we were immediately disappointed with the unfriendly, inexperienced reception woman, who had been there only 2 weeks. She said nothing about our Amex benefits. When I asked her about an upgrade, she immediately said she wasn't aware of any upgrade. Then I informed her of Amex platinum. She started to look through the computer until it was apparent that she had no idea what she was doing, I finally asked her to call a manager. Jason smith came over and was very quick to explain that there was a very large group who was here for 10 or more days and the hotel was at full capacity.  When we were assigned our room, I asked him to confirm that we had a room overlooking Disney. He said no, even though I confirmed it through Amex, and said the only thing he could offer us in place of our 1 be suite, was a regular room with 2 queen beds. It was very clear that he had no intention of accommodating us and got the impression that he was laughing in our face, all the while he kept telling us how Amex platinum is their best referral source.

1. Raucous next door: We finally said we'd deal with it later and went to our room. We weren't in the room 5 minutes, when we heard several kids in the room next door through the paper thin walls, screaming curse words and singing Passover songs in Hebrew so loud that the walls were vibrating. We are Jewish and that's how we knew what they were singing.  We immediately realized that "The huge group" occupying the hotel consisted of several large Jewish families who moved in and took over the place for the entire Passover holiday. We are Jewish, but were extremely embarrassed by their classless and obnoxious behavior.  They are a terrible representation of who most Jewish people are. Their kids were not only being loud, but constantly running up and down the halls and causing a loud scene, wherever we were throughout the property.

We called security immediately, he came up, heard them and agreed that it was horrible that our young kids had to hear it. Another manager, once again, offered us the regular room with queen beds. Again, not acceptable. He assured us that they were placing security on all floors to police the kids and others who were causing commotion.

2. On the first night after being away all day, we came back to change for dinner and noticed that the housekeeper left the chocolates on the bad and turned down the sheets, our room had barely been cleaned. There was trash left everywhere from food and drinks and old coffee, dirty washcloths in the shower, vanity filthy and not even wiped off, the dirty robe that I threw on the floor with the dirty towels was hung back up on the back of the door! The entire suite was covered in dust on every surface and the wine glasses were filthy. When we called, the housekeeping mgr said someone would come immediately to clean, but we requested that they wait until we left for dinner. We went to dinner and got back, expecting a clean room, but no one ever came and our room was even more worse, after we showered and changed for dinner. We called,  a mgr came up, confirmed it was disgusting and could not believe it. By the time she came and took notes, it was past midnight. They offered us a new room! Again, another room was  miraculously available? It was past midnight,  we needed sleep and didn't want to keep the kids up any longer, so we just had them bring up new towels, robes and shower products and promised to clean the room by day 3! What kind of manager would think that we wanted to pack up and move in the middle of the night or would even think it was anything less than absurd with two young children? When we returned in the evening of day 3, our room was finally clean, but we were left very frustrated. We called down and the MOD took 100 dollars off the room as a courtesy. We didn't feel like arguing late at night, so we just went to sleep.

3. No reception on the tv of cnn, three HBO CHANNELS, 3 ESPN channels and some others for our entire stay. We called everyday, were told that an engineer would come to look, but it's our 5th and final night and still no reception. Tonight, when we called, a girl with no clue answered and told us that the hotel doesn't subscribe to these channels! After requesting a mgr, being on hold for 10 mins, hanging up and calling back twice, I finally got a mgr named Henry. He offered once again to have an engineer come up, but we refused bc it was our last night at 11pm and our kids were asleep. He reviewed our notes and offered us another midnight room change. Come on! Not once have we received a follow up call to see if any of our problems had been addressed. We have called every time, and no one ever offered

20/04/14 | Link | Rating: 1.0
63. Heather C.
The hotel room/suite had a view over Disney World on the 12th floor. As expected fro a Waldorf, the accommodations were impressive, wit a large living area, ditto bedroom and bathroom. Terrace provided a nice view over the area. Breakfast was not spectacular but good. Restaurant Bull and Bear is one of the best finds in Orlando. The Spa at the hotel was very disappointing qua infrastructure and would not recommend the Spa to anyone.

15/02/14 | Link | Rating: 4.0
64. Paul L.
My Valentine and I had the pleasure of doing a mini stay-cation at this gorgeous property last weekend.  It was pretty much everything we had expected of a fancy-schmancy hotel the Waldorf Astoria positions itself to be.  I can confidently say that it's far better than the experience I had at the New York location a few years back - it was old almost to the point of being run-down in some places, staffed by snobbish people with an attitude.  This baby, on the other hand, is SO new it just got its bottom smacked and is crying "wah-wah-wah!" - so new that it still has the "new hotel" smell!!  

OK - I'm exaggerating just a teensy bit, but honestly, it's just drop-dead gorgeous inside and out.  I've taken a liberal number of pix - you're going to think the Waldorf is paying me to do this (I wish!).  Architecturally speaking it is just very pleasing to the eye.  Look at some of the lovely views from the 14th floor, and the nice appointments in both the common areas and the guest rooms.  They also boast a beautiful work-out room with the latest equipment, but never with more than 5 people in it. Two pools with cabanas await your pleasure.  Save up your pennies though, if you want a cabana, cuz those little tents go for $200 a day. Granted, non-alcoholic drinks and fruits are included, and it has a TV.  But how much juice and fruit can you consume in a day, and maybe it's me, but why would you want a TV in the cabana.  

The Waldorf is also conveniently joined with the huge convention complex at sister Hilton.

The beds and bedding are very comfortable, and the bath sheets are big enough for two lovers.  Everything smacks of luxury and pampering. HD-flat panel (42" I think) is pretty much de rigeur in a place like this, but this one also had a Blu-Ray player.  I looked for - but did not find - that RedBox in the lobby :-)  If there's one little peeve, it is that I wish our "deluxe" room was just a nudge bigger.  The two queens take up much space, leaving only room for a chair and ottoman for sitting.  Where's that love seat when you need it!  They tried to entice me into paying $80 extra for an upgrade to a larger room, but I don't think we're talking suite - just a one-king room that would accommodate that yearned-for love seat.  

All in all, a nice stay.  I have separate reviews on the Peacock Alley Lounge and the Bull & Bear dining room (the latter not yet written).

17/02/11 | Link | Rating: 5.0
65. Jeff P.
When you read a critical review among a sea of positive reviews, your first impression is the reviewer in question is nitpicking or simply crazy. I can assure you that I am neither. Rather I am surprised this hotel has received such strong praise. Overa6ll, I would not recommend this hotel. This does not resemble the service and quality of rooms found in the New York Waldorf among others. As one reviewer said: "It's a Waldorf in name only" and I agree with this.

First, our room was hot. And not just the room, the entire hallway outside was warm as if you were standing outside. Our thermostat was deliberately set so that you could not lower it below 68 degrees. And even at 68 degrees, it felt more like it was 75 degrees. When we complained to the front desk, the technician arrived and removed this restriction so that you could set it to 62 degrees. We set the unit at 62 degrees and the unit could not go below 67 which felt like 74-75. It was clear from our standpoint, that the thermostat was clearly off and the A/C unit was not efficient. This is what I would expect from a motel and not a supposed 5 star hotel.

Another reviewer cited a leaking shower. That was our experience as well. The caulking on the base of the shower was loose and water soaked the floor after our shower.

Another reviewer cited the questionable size of their King bed claiming it was a Queen size bed. This was our experience as well. The bed was small and it clearly was not a King size bed in our opinion.

Many reviewers cited the pool as being a plus. I find that hard to believe. The pools were standard square pools that can be found in any 2 or 3 star hotel. Actually, the pool at the conjoined Hilton had a much nicer pool. The Hilton pool had a lazy river with a nice long snake like shape with a beautiful layout.

This leads me to my second point. The Hilton Bonnet Creek Resort is attached to the Waldorf Astoria (in case you were not aware of this).  The Bonnet Creek was a much nicer hotel in our opinion. It's lobby was larger and more gallant. It had a much more festive Christmas decoration and a livelier ambience. We originally booked with the Bonnet Creek, but they oversold their rooms so they moved us to the Waldorf as an "courtesy upgrade" We read between the lines and insisted we would prefer to stay at the Bonnet Creek but no such luck, they had no rooms left.  It was fairly obvious that most people preferred to stay at the Hilton than the Waldorf and you can understand why.  

So what was good about the hotel? The service was fantastic. Everyone was polite and friendly. The hotel is new so it is very contemporary. The water pressure in the shower was outstanding. The shower amenities were Salvatore Fergamo. A blue ray player was included in the room. The sheets smelled clean and the bed was well made.  The floors were quiet as well. The guests seem to be fairly classy and there were no loud and obnoxious people which can make a stay less enjoyable.

In conclusion, if you are going to pay $400 dollars per night, you are better off spending that type of money at the Four Seasons, Ritz Carleton or one of the more upscale DIsney resorts like the Contemporary IMHO

29/12/13 | Link | Rating: 2.0
66. Camille D.
Accommodations are beautiful, and the pool is really nice.  Housekeeping did a great job, and the room was always clean.  Perfect location for Disney World access.

However, for the price and name brand, the customer service isn't quite up to par.  I called the front desk with a headache one night and asked for advil/tylenol.  I was informed that the store where I could purchase such items was closed.  No alternative solution was provided.  I've stayed at much cheaper places that were able to provide OTC pain relief medication if needed.  It also seemed like the front desk did not coordinate with the valets on any occasion when I called down in advance for the car, and I ended up waiting and having to ask the valet for the car directly each time.  Small things - but as I said, for the price, service could improve.

09/04/14 | Link | Rating: 4.0
67. Carlton H.
Make sure when you go to the Waldorf to go to peacock alley bar and ask for Andrew. Little be know he has a few off menu drinks that will sure to please like the "Gentlemen" and a Pom-acai drink that I will call "4 Granted". A good spot to relax and have an amazing drink!

13/09/14 | Link | Rating: 5.0
68. Chris T.
Wish I could give 6 stars.  Was here for a wedding over the weekend,  by far the most insane wedding experience of my life.  Service was top-notch, resort and wedding hall was gorgeous,  and everyone on staff was super nice.  This going forward will be the only place I ever stay in Orlando.  Cant say enough good things!

14/10/14 | Link | Rating: 5.0
69. Linda C.
We chose the Waldorf Astoria for our son's wedding Welcome Party (Rehearsal Dinner - with all wedding guests invited). The process was somewhat at intimidating at the beginning, however with the wonderful help of Andrea Constantinou, Senior Catering Sales Manager/Wedding Specialist - it quickly turned into fun - planning an event you hope your child remembers for his lifetime.  Throughout the planning period, Andrea was easy to reach,quick to respond, and offered the advice we needed as well as recommendations to make the evening a night to remember.  The actual day of the event, she was there to ensure everything was going smoothly and that her team understood the directions and expectations of the evening.  The evening was a great success, beautifully orchestrated in an unobtrusive way.  And.... we were repeatedly told how delicious all of the food was - that was a surprise as we expected good food for 110 guests - but not great food - it was absolutely delicious food and well presented.  I could not have ask for anything more from the evening!!  Many thanks and much appreciation to Andrea Constantinou and the Waldorf Team!  Great job - thank you for creating an awesome memory and event!!

29/09/14 | Link | Rating: 5.0
70. Dan S.
As I said in my tip. The Only hotel you should stay at if visiting Orlando / Disney World.

22/03/14 | Link | Rating: 5.0
71. Helmut B.
Just spent a week here with my daughter and I must say that the Waldorf didn't drop the ball once.

The structure is overall very nice, while the common areas exude premium-ness; the rooms are solidly above average. We had a Disney view room which was pretty spectacular...I even spotted the kid just staring out the window apparently abandoning her electronic obligations for a few moments.

The solid, consistent service is what made this a 5 star experience....from the front desk, valet, housekeeping, and the drink girl at the pool. Each and every staff member was engaged, polite and friendly.

It is hard to imagine staying anywhere else upon my return to pay homage to the "Mouse"...

09/07/12 | Link | Rating: 5.0
72. Nolan R.
First Class all the way!

The service and the rooms here at the WA were amazing.

The pool was great. It's zero entry so you can really go in as deep as you'd like. The WA pool isn't crawling with kids either. The kids that were there were VERY well behaved.

My room was a suite and...as Ferris Bueller said..."if you have the means, I highly recommend it" Seriously though - it was a killer deal and the room was by far the nicest one I've ever been in. I've stayed at the ANdaz in Manhattan along with a Conrad and several W Hotels.

The valet fiasco on a Sunday checking out was a mess. I waited about 45 mins for my car. Not a huge deal, but if I had somewhere to be in a hurry, it'd be a major problem. They were so late in getting me my car, the valet refused my tip. See...? That's the type of place you're staying at? It's like if Chick-Fil-A opened a hotel and started serving steak.

12/08/13 | Link | Rating: 5.0
73. Ashley C.
This hotel was amazing to stay at for one night ! 24 hour in room dining . Valet service . Extra friendly staff & perfect customer service to the T  . One of the best resorts on Disney property .got the deluxe suite , 3 closets! A beautiful view of Disney. Salvatore Ferragamo soap conditioner & shampoo in the bathrooms , Restaurants on site & a cute little boutique I didn't even have to time to stop in. But I cannot wait til my next stay at the Waldorf

03/05/14 | Link | Rating: 5.0
74. Graeme H.
I stayed here because it was my birthday so nothing but the best for me on my day! Ha, all jokes a side, I was here alone and since I was spending my birthday alone I was going to do something nice.

First thing to know that although this establishment is inside the park grounds, it's at the very end of a long one way street. Kind of un feng shui.

Nonetheless , cruise on passed the sister hilton property and here you are. Valet is of great help.

Hotel staff are professional and top notch. Very friendly. I was here to run the Disney marathon and although at the time of check in, they were not going to provide transportation, but when they saw how many guests checked in for the run, they really came through.

Staff seemed to know me. My wake up call contained a good luck and so did some other staff greetings in the hallway.

Rooms are large, and exquisitely appointed. Large sofa adorned the room. Bathroom was perfect and bed incredible.

The pool looked amazing too, but being January in Florida it was just a nice setting. Did not try the food, but the Wall Street type bar seemed pretty cool.

Personally, I'd like to try some more themed hotels such as Polynesian or something with monorail access. I loved the Warldorf. It certainly felt like home and that's exactly how I wanted it to feel.

07/10/13 | Link | Rating: 5.0
75. Lisa H.
We visited the pool restaurant Aquamarine for lunch, and their lobster and shrimp wrap was really good and refreshing!  Watermelon mojito was great also.

We also had lunch at the Peacock lounge, and the spring roll was really good, the filet mignon sliders were AMAZING, and the red velvet cake was moist and good, but didn't really taste like a RVC, but more like a chocolate cake.

Service was slow at both of those places, but the staff was really friendly.

23/05/13 | Link | Rating: 4.0
76. Harold J.
Just a star above a Hilton, but two stars below a Ritz.  I guess I expected more.  Our suite however was awesome, especially the sub-zero micro fridge.  It was a shame that there were no vending machines leaving me to buy $5 8oz Cokes from the shop below.

23/06/14 | Link | Rating: 4.0
77. F K.
every time i visit Disney i stay at Waldorf Astoria, my favorite hotel
very beautify upscale hotel
the service awesome

12/09/14 | Link | Rating: 5.0
78. Valerie H.
Excellent Spa!!!! This is the hotel you want to go to get away from the screaming kids that most Orlando Hotels have!  ;)

30/07/14 | Link | Rating: 4.0
79. Buzz M.
Absolutely outstanding on every level.  It's even BETTER if you get a chance to stay at the Hilton next door first.  The Hilton next door is so bad on so many levels, you'll feel as if you're in a dream staying at the WA.

Outstanding service that is absolutely 2nd to none.  I had an upgraded room with full length bar and separate sleeping area.  Flawless rooms without a wall scuff or carpet stain anywhere in sight.  I think what I liked most was no Room Cleaning carts to dodge in the morning in all the hallways.  Each room cleaning attendant has a little cart that goes INSIDE the room with them.

Our views of Epcot, although not close, were good enough to enjoy Illuminations from our room.  That was COOL.

Plush bathrobes, slippers, with excellent bedding, a huge bathroom that included a scale!

Without a doubt, the nicest Hilton property I've ever stayed in.

Go!  Enjoy!!

13/12/13 | Link | Rating: 5.0
80. Cheryl D.
Best for couples.  Very relaxing hotel unlike it's sister Hilton property next door.  Brought the family for an 8 day stay at Disney World and found the Hilton bus system very convenient.  Service was great.  Has a kids club.

22/08/14 | Link | Rating: 4.0
81. Green G.
Im reading some of the bad reviews here and am scratching my head. Hotels dont get any better than this, if you have small children go elsewhere try the grand floridian,that said the waldorf is in a class of  its own marble and granite everywhere  high cealings wide hallways large elevators free  homemade icecream and  champagne on fridays. you can scedual them to clean your roon at anytime with previous notice, great spa  great rooms  great service only thing that could have been better was the vallet wich was a little slow a few times.

15/07/14 | Link | Rating: 5.0
82. Nick C.
Nothing but wonderful memories from our weekend here at the Waldorf. From melting smores with our son by the poolside fire, to watching the fireworks at night we are still smiling.

Exceptional over the top service, food, drink and atmosphere are to be found and as a regular Ritz Carlton customer I am glad I tried something new.

We chose this resort to accompany our Disney visit and couldnt have been happier. The shuttle service was really a luxurious bus that took us to Disney in style. Once we returned we were tired but a trip to aquamarine was the ticket. Good craft IPA local beer and meal made the night as we took a dip and watched our son have a blast. The staff met every need and our waitress was a charm. Our room and bed was top notch and was appointed beautifully. The nespresso machine was a nice touch as I made a drink as we watched the fireworks from the room.

I got up early and took a nice bike ride on the complimentary bikes they had and toured the golf course. Once the family awoke we walked to the Hilton pool which you also have access to and enjoyed their outdoor pool and lazy river which was a blast.

Overall a top notch 5 star resort and review and I am glowing still thinking about the wonderful time that was had! A++

22/06/13 | Link | Rating: 5.0
83. Michael H.
Excellent hotel.  However... DO NOT STAY HERE IF YOU WANT TO GET TO THE PARKS VIA SHUTTLE IN A TIMELY MANNER.  The Bonnett Shuttle is a gamble.  Has ran upwards of 30 minutes behind and is often full by time it gets to this location and will skip you.   They need to find a new shuttle partner.  Minus two stars for messing up our park visits.

18/10/14 | Link | Rating: 3.0
84. Jon L.
Lourdes at the front desk is a true professional and a keeper.  Gracious and helpful.

12/02/15 | Link | Rating: 5.0
85. Francesca L.
As a frequent traveler, foodie, and stickler for quality customer service, I am happy to report 5 stars across the board for the Waldorf Orlando.  Drew and I spent a night here for our anniversary and it was absolutely magical.  

The room was beautiful-clean, spacious and decorated wonderfully.

The room service was fast, delicious and reasonably priced.

The staff was accommodating, friendly and welcoming.

Some of the extras:
*dessert buffet in the evenings
*romantic fire pits where you can purchase a s'mores kit
*view of the Disney fireworks from our room
*VERY large shower
*access to the Hilton and their lazy river
*free shuttle to downtown disney
*2 free drinks with room (house wine, beer or soda)
*large pool area with private cabanas

We did not take advantage of the Spa, but next time we will.  Rest assured we will be returning!!

17/06/13 | Link | Rating: 5.0
86. K C.
I don't know how anyone could give this place anything but 5 stars.

Everything was absolutely perfect and over the top, just the way a 5-star resort should be. I have never slept on a more comfortable hotel bed (and that is #1 for me!)

I won't go into the accommodations, since they are more than covered here.

We especially liked the nightly set-up of dessert/champagne service in the lobby (see photos).

Ate lunch at the Clubhouse Grille by the golf course and had probably one of the best burgers I've ever had with a side salad & fantastic avocado ranch dressing! Club sandwich was awesome, too, as well as the bistro fries -- crispy and yummy!

Can't wait to go back!

24/10/13 | Link | Rating: 5.0
87. Urs G.
A Waldorf in name only

The title might imply a negative cognation but that is not what I mean. The fact is simply that the Waldorf Orlando and the original Waldorf in New York just aren't made from the same breed - the Waldorf in New York has a rich history whereas the Orlando version is brand new. We spent the week before Christmas at the Waldorf, here's my review:


The interior is very upscale and it feels like you're in a special - although fairly small - place. The lobby with its clock-tower is nicely done and so is the peacock alley (lobby bar/lounge) area. We had a standard two bed room which was nicely equipped with a Nespresso machine (it's almost ironic that the coffee maker in our room makes better coffee than the freshly brewed coffee we could get in the restaurants)


The pool is nice, very nice in fact. It's great for kids since it's very shallow at the beginning and becomes deeper as you venture into it. Both our kids enjoyed it very much and were able to play at their own 'depth' levels. Also recommendable is the pool restaurant/bar (aquamarine). The entrees are nice and not over the top in terms of price.


Oscar's breakfast buffet had several challenges: weak, watery coffee (this might be a Florida thing), food quality was just ok (Orange juice was Tropicana etc.). The bagels are not bagels! Let me repeat that: if you're from New York and in desperate need for a bagel, you'll get disappointed. Otherwise, the service was very nice and attentive but it didn't justify the high price per person ($32 adults and $18 kids).

On the other hand, Oscar's had a really nice Christmas-eve buffet that was excellent in terms of food quality (very tasty) and choice. Adults were charged $59 and the kids were free!!! So our expectations for the dinner buffer were exceeded. If only the breakfast buffet was that good.

The Peacock alley (aka. the lobby bar/lounge) is nice but severely limited and confusing. On our arrival day, we had a typical bar menu but then a couple of days later the menu changed, supposedly because they didn't want to 'compete' with Oscar's. Also, there is a morning 'grab & go' where you can get croissants and 'fake' bagels for $3. Again, the coffee is pretty bad.

Unfortunately, the Aquamarine (see above under pool) which we liked a lot, closes early, so there's not really a nice outdoorsy restaurant after 7 PM. In fact, the only option we had after 7 PM was Oscar's or the far more upscale Bull & Bear. We ended up dining at the adjourning Hilton quite often.

Concierge/Check-in/Room service:

We were able to buy Disney tickets at the concierge but it was a $10 surcharge. Still, better than waiting in line. But I also felt that there could have been a bit more information instead of just trying to relentlessly up selling us to the multitude of ticket combinations. This might not be the hotel's fault since I'm pretty sure this was an Expedia desk (but there's no logo or anything that would tell you that).

At the check-in we had somewhat of a surprise since apparently, the notes that I've added to the reservation were not in their system nor were the notes that I've confirmed via phone call 3 month earlier (in September). In other words, we had to get new rooms because of that. This may have triggered some sort of conflict in their system because after we went to our room, another family was able to enter our room with their keys -- they had the same keys. That never happened to me ever and the hotel wasn't really aware of this situation even after I explained it to them. This left me with this nagging feeling that somehow there's a shadow entry in our booking that belongs to the other family. On another instance, we had housekeeping asking us if we did late checkout because we were on the check-out list. But we did in fact not check-out until the following day.

Other thoughts:

The hotel also offers a couple of complimentary things that are worth mentioning: free wifi (this wasn't advertised and came as a surprise), daily cider (I guess only around the Christmas season), free coffee in the morning, shuttle bus to all disney attractions, use of the amenities from the adjourning Hilton hotel which also includes the lazy river pool - there's even a service by which you can go between hotels via golf kart.

In summary:

We enjoyed our stay, it's a nice hotel, the restaurants options are somewhat limited and the breakfast buffet just didn't meet our expectations. Would I stay again, I might but with family, I suspect there might be better options.

25/12/13 | Link | Rating: 4.0
88. Michun N.
Waldorf Astoria Orlando - The Perfect Place to Celebrate!
This year my husband and I chose to stay local for our 5 year anniversary.  We have stayed at the Waldorf Astoria Orlando before and always enjoy the visit.   This particular visit was absolutely amazing.  We opted to play golf at the resort's golf club first thing that morning.  We pulled up and to our surprise we were offered the option to check in early.  We were upgraded to a suite with a balcony in honor of our celebration.  The room was astounding, the view was breathtaking, and the service was impeccable.  From our room, we could see the beautiful golf course, the pool, and the entire Disney property.   That night we were able to view the Disney/Epcot firework show which added to our awesome anniversary weekend at the Waldorf.
The Waldorf Astoria Golf Club
My husband and I are new to the sport which means we enjoy exploring the numerous golf clubs throughout central Florida.  I can truly say without a doubt this is the best golf club I have experienced to date.  The golf attendant inside the golf club provided me with excellent tips for dinner reservations at the, Bear and Bull.  In addition, each golf cart was equipped with GPS, ice, towels, and bottled water.  The golf club attendant provided us with complimentary beverages in honor of our anniversary and provided helpful tips for navigating the course.  The course was in immaculate condition.   We opted to have lunch brought to us around hole 5.  Betty (another golf attendant) so graciously delivered us an amazing lunch in record time.   Upon completion of the course, another golf attendant provided us cooled towels laced with a hint of eucalyptus which was absolutely refreshing after a long day of golfing.
The Bear and Bull Restaurant
I pride myself as a connoisseur of Orlando dining which means I love food!  First, the ambiance was impressive.  The lighting and décor of the restaurant was perfect.  We were greeted with another, "Happy Anniversary" as soon as we checked in.  We were escorted to a table with comfy cushioned seats and a view of Orlando's sunset.  The wait staff had everything timed perfectly.  We were offered two complimentary tastings that exploded with flavor.  We ordered the Delmonico steak which was cooked perfectly.  If you are into savory flavors, like me, I highly recommend you ask for the "flight of sauces" in which the Bear and Bull special steak sauce was divine.   I definitely recommend the lobster macaroni and cheese.  To top it off, the wine list featured a winemaker my husband and I happen to be wine club members of.  Apparently, this winemaker (Laetitia) makes a special vintage for the Waldorf Astoria.   It was the perfect complement to our remarkable steak dinner!  Last but not least, dessert!  Most restaurants provide a complimentary dessert for celebratory events.  But the Waldorf Astoria Orlando topped that by providing two amazing complimentary desserts!  The lemon and the flaming crème brulee were prepared flawlessly by the Chef.   This dining experience at the Bear and Bull was phenomenal and I would rank it as one of my favorite Orlando dining experiences.  
Everything Else....
In addition to all the special treatment I must say the pool area and service was commendable as well.  As an impatient person I appreciate not having to wait for towels, drinks, or food.  This was a plus of the pool service staff as they ensured our experience was smooth and enjoyable.  As Hilton Honors diamond members we were offered a spa pass which provided access to the spa facilities on site.  I kick myself for not actually making an appointment for a service but nevertheless the sauna, whirlpool, and gym facilities made me feel it was worth the visit.  I also found out you can walk through the hotel to the Hilton pool where there is a lazy river and water slides for the kids.
Overall, this experience was memorable and my husband and I will never forget it.  Thanks to the Waldorf Astoria for making this year's anniversary a momentous one!

08/09/14 | Link | Rating: 5.0
89. Karen V.
In the land of the mouse and all things plastic this gorgeous hotel rises like a Phoenix from the ashes.  Right off the bat the staff was accommodating and courteous. Our room was not ready when we arrived so we were treated to a complimentary drink and appetizer in the lovely peacock lounge.  I don't remember the name of the woman who took care of us in the lounge but she was outstanding. The appetizer was plenty for us to share and was delicious. We were waiting for a text to let us know the room was ready and our wonderful server offered to check on it for us.  She returned with the room keys to another room that was available. This kind of service and customer care is an example of what a high end hotel is all about. Our suite was beautiful,immaculately clean and bright. The grounds of the hotel are pristine and well kept.  Every day of our stay was a pleasure at The Waldorf. I highly recommend this hotel as one of the best I have ever stayed in.  I hope some day I will be able to enjoy it again.

25/09/14 | Link | Rating: 5.0
90. Gianna R.
This is my absolute fav hotel in Orlando..  It is very close to Disney but without all the tacky theme type stuff...  I could prob say its in my top 10 fav hotels.. I sometimes come here and don't even leave to go to the parks..  The pool is amazing its so relaxing and with views of the lake and golf course, and if you want a lil more wild of a pool you can walk across the path to the Hilton's lazy river.  The service is impeccable and the property is kept immaculately clean and pristine..  Total 5 star experience every time I come here...

23/10/13 | Link | Rating: 5.0
91. Melissa M.
I'm definitely a fan. I recently went to Orlando for a conference and refused to stay at the awful Disney hotel where the conference was taking place. My husband and I ended up at the Waldorf after a lot of online searching and I'm glad we did. I spent way too much time at this hotel after getting food poisoning at the Disney hotel (avoid eating at the Swan and Dolphin).  

I loved the entrance to this hotel. People are very inviting. The entrance is beautiful and grand without being over the top. The view from the lobby level is spectacular out over the pool and into the greenery behind the property. I loved the setting of this hotel. You aren't sandwiched in between a lot of other hotels. When we arrived, we were greeted by bottled water and a very quick check in process.

The room was very comfortable and the bathroom was huge. My old issue with the room was that the bed was a bit unlevel and I ended up with one night where I felt like I was going to roll off the bed all night. The ladies who cleaned our room (I saw them often as I was sick and spent too much time at the hotel) were fantastic and friendly.

The Hilton Bonnet Creek is directly next door and connected by a conference center. Guests at one hotel can use the restaurants and pools at either hotel. We spent one lovely morning and afternoon at the lazy river at the Hilton. The Hilton's pool is very family friendly and crawling with kids, but as two adults we loved the lazy river. We also liked the poolside service of food and drinks. The pool at the Waldorf is lovely but much more quiet in comparison. I thought it was a great touch that you can purchase S'Mores packs for your family and make roast marshmallows over the fire pits by the pool. Great idea!

In the evening, you can see the fireworks from both Epcot (closer) and the Magic Kingdom (a little father away).  Request a high level to get a good view.

There is a free coach bus that drops you off at the Disney parks throughout the day and also returns you to your hotel in the evening. This hotel is only a 5-10 minutes drive to all the Disney parks.

We got the room for $159 a night, which was a fantastic deal. I would absolutely stay here again.

29/09/12 | Link | Rating: 4.0
92. Michael M.
Couldnt have enojoyed it more. from top level service to comfort and view from the room.
I highly suggest trying the flavored martinis on the terrace. Oreo martini...YUM!

The only negative was house keeping asking me if I would be checking out soon. Still had 4 hours before check out. :-(

Id def go back though....

20/11/13 | Link | Rating: 5.0
93. Matthew P.
If I could give this place 6 Stars I would!!!!!

Listen BOOK HERE NOW!!!! This place is utter perfect! They wrote the book on service!!!!!!

06/11/13 | Link | Rating: 5.0
94. Esther S.
This was my first time at a Waldorf Astoria. I always imagined it to be the epitome of luxury in hotels. I have to say it didnt quite live up to my expectations.
Don't get me wrong, it's a lovely hotel... but i guess i just expected more?

The lobby is spacious and nice. The front desk clerks are super friendly and welcoming.

The rooms (Deluxe King with Disney view)... are ok.

Pros (room): Lots of plush soft towels.
Toiletries are Salvatore Ferragamo.
Best black out curtains I've ever seen in a hotel.
Kick ass a/c.
Nice view of the Disney fireworks at night.
Nespresso machine.

Cons (room):
Empty fridge. Empty as in there is nothing in it at all. It's an empty mini fridge. No mini bar! No nothing! This was huge. We couldnt get over it.
Tiny tub.
Toilet would run every couple of mins.
Smelly water (but i hear this is an Orlando thing)
(For me) Pillow top bed that was too soft. At first it seemed to have support but in the end made my back arch when i slept on my stomach.

Overall, it really is a nice hotel with friendly staff. I guess i just expected just a little more. It's the little things like the valet never opened my car door for me. No little nice things like a bowl of apples in the lobby or mints. Just water. The decor was a little more contemporary than i thought it would be as well. It's still nice but i guess i just imagined it to be more grand. Of the luxury hotels i've stayed in.. this one didnt quite live up to my expectations.

18/09/13 | Link | Rating: 3.0
95. Steve D.
After my last review, their service suddenly gotten much better.  Twice a day housekeeping, valet was very helpful....  Pool staff also set up the towel for us when we got there.  It almost got to the right level....  It wasn't perfect, but improved.  I would've given 4 stars for the effort, but after my last review, one of my charger disappeared from the wall...  We looked everywhere, and no luck....  Won't accuse anybody, but just odd it happens after the review is up.... Hmmmm....  
From my experience, hotels can be spectacular just from the architecture and location stand point only.  But 4 stars can sometimes have that also.  5 stars set itself apart, making you pay hundreds more, because of the SERVICE.  Another example Terranea resort.

19/07/14 | Link | Rating: 3.0
96. Jennifer K.
Love, Love, Love this hotel!  The staff is so friendly and accommodating.  Every time my husband and I come to Orlando, we try to stay here.  The suites and even the standard king room is spacious.  The hotel is down the road from downtown Disney and 25 minutes from Universal Citywalk.  Choose this hotel if you want to relax by the pool or at the spa.

27/06/14 | Link | Rating: 5.0
97. Ryan L.
Brand new resort - part of the Hilton family if hotels. Beautiful property with a golf course and huge "lazy river" pool. About as close as you can get to the Disney parks without staying onsite. Free transportation to and from the parks is also very nice. Be ready for all the time share pitches (it's ok to ignore them...lol), but overall a beautiful new resort in Orlando.

02/06/14 | Link | Rating: 5.0
98. Malgorzata O.
Love this hotel.

Very nice staff, helpful and always nice.  Perfect locations for Disney family vacations. Really nice room-next time I would ask for balcony thought .Free coffee in the morning in the lobby big plus:)
Family kids friendly resort.
definitely I will come back:)

09/08/14 | Link | Rating: 5.0
99. Tim R.
Very nice hotel, great service, beautiful surroundings, friendly staff and great restaurants,

I barely left the hotel for 4 days while I was at our company event but I couldn't have asked for a better situation.  

The Fitness Center was awesome - I ran on the treadmill which was top grade gym-quality with my own towel (pre-placed because I forgot to bring mine and a water bottle).  

The restaurants were pricey - I wouldn't normally have gone to places like these if my employer wasn't helping cover my stay at the Waldorf.  But, once I ate at the B&B and at La Luce I found that they were both very good - service at the B&B was by far better than anywhere else I've been recently.

I don't golf anymore and, since I was working, I wasn't interested in the theme parks.  

I would definitely come back again to the Waldorf.

12/08/14 | Link | Rating: 5.0
100. Hoon C.
Simply fantastic!

Their service, accommodations, rooms, amenities... everything was superb!  Ferragamo shampoos and toiletries??  Nice, nice, nice!

The hotel is connected to Hilton but is a separate complex.  Separate buildings, restaurants, pools, etc but is connected by a large conference facility that can host some big meetings.

La Luce (Italian) was very good with fresh pastas, and the Bull and Bear was great with steaks.

It's pricey but you really do get what you paid for here.  Love the smell of the resort.

03/02/14 | Link | Rating: 5.0
101. Vanessa M.
I just came home from staying here,  I loved it. First experience with disneyworld and will definitely come back and stay in Waldorf. Wonderful, simply beautiful hotel

20/10/14 | Link | Rating: 5.0
102. John O.
LOVE, LOVE, LOVE this hotel.  I come to Orlando a couple times a year for business and this is by far the best hotel in the Disney area I've stayed at.   The hotel itself is beautiful.  The rooms are stunning and the lobby bar is cozy and the wait staff is SUPER competent and friendly.   Also, I have to say they have the NICEST and fastest valet service I've experienced in a long time.  

I was also impressed with the workout area that looked like a REAL high-end gym and I really like the understated pool area that had Brown Jordan lounge chairs.  When you enter the pool area, and attendant follows you to the area you want to sit and sets everything up for you!   I also found the waiters at the pool bar/cafe very friendly.  The drinks and food were great and very reasonably priced.

Lastly, the first night I had dinner with a colleague at the lobby bar and the food was great -- and very reasonably priced for the quality.

Whoever is the GM of this hotel is doing their job -- this is a very well run hotel and I WILL be back.

14/06/14 | Link | Rating: 5.0
103. Frank P.
Great service,  after dinner drinks.  Wonderful bar,  piano man,  the Waldorf is a hidden jewel in Orlando

13/09/14 | Link | Rating: 4.0
104. Becky N.
Stayed in 1229, balcony suite. We had the view of the parking lot and dead trees, but we didn't really care about the views, we were just happy to be at a nice hotel after staying at the Disney Contemporary Hotel. Beautiful lobby. Complimentary apple cider and fresh fruit infused water. Light, pleasant scent as you walk along the hallways. Suites are spacious with a separate area for dining. Beautifully furnished.  Pools are huge and heated to a nice temperature. I hate it when the website states that the facility has heated pools and are freezing when you get there.

No sliding doors and no one helped open them for us when we arrived with heavy luggage. They didn't even offer to help with the luggage. When housekeeping came to clean the room in the morning, we asked if she could come back after noon, she then gave me a wierd look and shook her head, so I compromised and we settled on 11:30am. This took me off guard and a little annoyed because I've never had a problem with having my room cleaned at a different time in any hotel I've stayed in even when I stayed at cheaper places.  
FYI, if you plan to order room service, stay away from the pancakes as they were dense and dry. The scrambled eggs were made with too much butter.  The bacon and steel cut oatmeal was good.

Overall, I was happy with my stay here and it was literally a breath of fresh air after coming from the urine/mildew smelling hallways of the disney contemporary the days before.

22/02/14 | Link | Rating: 4.0
105. Meghan G.
This hotel is absolutely fantastic. Granted, thanks to my boss and our conference, I was able to stay in a suite, but I can guarantee that I would have stilled loved it in a "regular" room.

The staff is fantastic. They are attentive, generous and friendly. The rooms are extremely clean, have a modern feel, and are very, very comfy. Oh, the toiletries they provide are pretty great, too!

Something to keep in mind - they are not a part of the after-hours deal Disney provides for certain resort guests.

06/04/14 | Link | Rating: 5.0
106. Adam S.
This is a beautiful hotel located on Disney property near Epcot and the Disney Studios (Bonnet Creek).  Great location for a conference.

Yes, the hotel is expensive.  Wifi is free for HHonors members, but others are charged.  One night, a guy in my party had a double shot of Crown...$20 at the downstairs bar.  $32 for breakfast buffet and valet parking is $24 a day.

The Waldorf has nice rooms.  Flat panel TV.  Bathroom is spacious; wonderful walk-in shower.  Coffee pod machine in the room offers tasty coffee.  Turn-down service around 6pm, if you are into that.  I personally could care less if a bathrobe and slippers are left on the bed for me.  The chocolates were good.

The health club is large and has quite a few weight and cardio machines available.  The pool is massive and is great for doing laps.  On the first floor, the bar was relaxing.

The food I ate during the conference was delicious.  Fresh breakfast items and tasty wraps for lunch.  Lavazza coffee.  You have to try the Waldorf Potato Pave.

Conference rooms are shared with the Hilton next door.  Many, many conference rooms.  Both hotels were handling multiple conferences at the same time.

Not many kids staying at the hotel (I stayed in early May).  The location is very quiet, inside and out.  At night, you can see Epcot fireworks in the distance from the back of the hotel.  You can also request a room facing the Disney Studios park to see those fireworks from your balcony.

The hotel offers hourly shuttles to the Disney parks, but when returning to the hotel, expect to walk further to the Waldorf shuttle than if staying at a Disney resort.  Also, a parking pass for the Disney parks is not included with your stay.

I would definitely stay at the Waldorf again if in town for business, but my preference is the Disney resorts if staying with family.

23/05/14 | Link | Rating: 4.0
107. Michael M.
If your looking for elegence and comfort,  this is your place. The  staff here is very helpful and friendly. The rooms are elegent, the bed comfortable, and the property views are very nice. Have a cocktail or try the hotels famous Waldorf Salad in Peacock Alley.  At the pool you can soak up some rays, take cover and relax, or take a dip. Food and drinks are available poolside. Enjoy a fine meal at Bull & Bear where yiu can endulge in salad, steaks, and delicious desserts.

I am looking forward to my next stay, hopefully it will be soon.

17/07/14 | Link | Rating: 5.0
108. stephanie f.
Loved this place.  The decor and the rooms were beautiful and only a short Uber trip away from Epcot. We've stayed at multiple Disney properties over the years and each time I'm disappointed in the quality for the crazy costs, not to mention the abundance of terrible beds.  For just a little more than some Disney properties you can live like a King for the duration of your trip, and I promise you'll sleep like one too.

This will be our go to spot for Disney trips.

05/12/14 | Link | Rating: 4.0
109. Abbi B.
Excellent hotel, every level of service you could think of or want is provided at this fine hotel.  I was so impressed with every facet of the operation.  Will
Come here again with family next time.  I was here on business for a conference.

17/01/15 | Link | Rating: 5.0
110. David W.
I came here during the week of Christmas to celebrate the holidays and my recent engagement. The resort was beautiful on the outside and in, but I was hugely let down by the level of customer service. I expected the Waldorf name to guarantee us a comfortable stay, however I was let down on several occasions. Problems ranged from the leaking shower door, to our room keys needing to be reprogrammed every night, to the WDW shuttle being full after it picked up the guests at the Hilton Bonnet Creek, and a list of other items. I spoke to the front desk several times about our issues, but all they would do was offer their apologies. They attempted to fix some issues and did nothing for others.  It was an extremely frustrating experience considering how much we were spending per night. I don't know if this is a one off experience, but I will never be returning to this hotel.

19/02/15 | Link | Rating: 2.0
111. Turner K.
In LoVe with this BeautifuL Grand Property!  I aLways feeL Extra SpeciaL from the moment we enter the rotunda.

26/11/14 | Link | Rating: 5.0
112. Latisha P.
Expected more from a 5 star hotel. My dad stayed in the one in China and said it's on a whole different level and this one fell short on the experience. More of a 3.5-4 star experience.

Everything was nice, but nothing impressed me too much. Mark with concierge was not very welcoming. After 5 minutes of talking to him I wanted to punch him. Wasn't helpful at all and seemed condescending. Sally at the front desk was very helpful though! And so was the other girl at concierge that was in training or new.

Bed was comfortable. Room was clean and we had a nice view of the pool area. They had turn down service and left chocolates for us which was nice.

Spa (2 stars): BAD SERVICE
The massages and facial we got were fine. When we went to schedule we asked for the aging facial and a massage. But we had $300 in credit on our 3 rooms and gave them all 3 room numbers. They only put it on 2 rooms since 2 of us were there! So we didn't get to use all of our credit. They should have told us that. They also thought we wanted one hour and a half facial and one shorter one without specifically asking, so we got charged more than what we planned for.

Oscar's Breakfast (4 stars): Since we had a big group they sat us in a back private room which was nice, especially cause we had 3 kids with us so it made things easier. The buffet had good options, not amazing food but still good. Service was always great and kids 3 and under eat free! I tried the Eggs Benedict off the menu and it was pretty good, just didn't like the thick ham, but the truffle oil was really good with it.

Aquamarine (4 stars): This is near the pool and the food was actually really good. I would recommend eating here if you have a chance.

Pool Area (4 stars): Pools are really nice, somewhat heated.

You're also connected to the Hilton from the inside by walking through a long indoor bridge like area. The Hilton seemed to have more things like a gift shop, more restaurants, etc. And it also seemed like the more lively hotel, aka party central and loud kids roaming around. But you can also walk over and use their lazy river and pools which is nice.

Shuttles for Disneyland:
Grab a shuttle schedule to see when you can catch them. They really do come on time so try not to be late. They left on the dot several times so even being a minute late you'll miss it. The only thing I didn't like was the shuttle for downtown Disney was like every 2 hours, such a big gap! Especially when it's freezing outside and you just want to head back. The shuttles were nice though, like coach buses. And they will send a second shuttle to the Waldorf if it gets full since they pick up guests at the Hilton first.

Anyways, this didn't feel like a 5 star hotel to me. I didn't feel like the service I got was extra special or the hotel itself was nicer than most others. Overall had more bad things to say about this hotel then good.

21/06/14 | Link | Rating: 3.0
113. Kevin F.
While it is expensive this hotel is fantastic and offers a shuttle service to all the parks and downtown Disney.  

Great golf course and high quality restaurants.

14/01/15 | Link | Rating: 5.0
114. Tony L.
Ordinarily I wouldn't want to spend the money on a hotel of this caliber but when the wife's company is paying, I'm all in!! This hotel is very conveniently located near all the Disney theme parks.  They have a shuttle that runs throughout the day that takes you to and from the Magic Kingdom, Epcot, Hollywood Disney and Downtown Disney.

The staff is really friendly and the service is outstanding.  Everyone associated with the hotel is polite and goes out of their way to make sure your stay is comfortable. Everyone from the valet, to the concierge to the restaurant staff, they all make sure to take care of you as best as they can.

The hotel is immaculate. The grounds are clean and well maintained. On the weekends at the pool area, they put out entertainment on the lawn such as cornhole, a giant connect four and chess games.

There is a full gym with a ton of elliptical machines, treadmills, and exercise bikes. They have a various strength machines as well as free weights and exercise balls and mats. There's complimentary bottled water in the gym as well. Upstairs from the gym is a spa with a sauna.

The rooms are super nice and upgraded. I felt so comfortable in my room. The bed is super soft and comfy and so are the sheets. The toiletries are Ferrogamo. Crazy!  Who even knew that Ferrogamo made bathroom toiletries?

The Waldorf Astoria Orlando was one of the best places I've ever stayed. While you may not be able to do better, you can definitely do worse.

Enjoy your stay.

13/12/14 | Link | Rating: 5.0
115. Nobbi L.
When I found out that the Florida Medical Association meeting was at WDW, I knew we had to go. When I tried to book a room at the Bonnet Creek Hilton, it gave me an option to upgrade to the WA. I've always wanted to stay at a WA, and tis was my chance. Interestingly, when I looked at booking directly with Hilton vs. the FMA provided link, I got a cheaper quote than on the negotiated rate.  Upon arrival I was apprised that we get a daily $50 credit. That paid for our upgrade. We paid just a little over $200 per night without taxes for a beautiful one bedroom suite, i.e. two rooms plus a gorgeous bathroom with walk in shower and separate tub.

The customer service was spectacular. Receptionists come out from behind the counter to greet you and ask how they can help. When I called about the shuttle bus from Epcot back to the hotel and mentioned that we had been waiting over 50 minutes, we were told to catch a cab and be reimbursed. Even after checking out, we could use the full resort facilities and charge to our room. And that was with late checkout already.

The resort is beautiful. Far enough away from Mickey for those who get Disney overload ( we do not!), yet close enough to either take a shuttle or drive. We did both.

27/07/14 | Link | Rating: 5.0
116. Ben S.
A large resort connected via a conference center to the Hilton which has a ton more kids.

1028 was very spacious. Nice title floor entry way and hall. Nice separate shower and tub with string water pressure.

Room Issues
Not enough plugs. The bed headboard reading lights can be unplugged to offer two outlets. Otherwise the bedside lamp offers none. The desk lamp does as does a bathroom and hall outlet and outlet under the main window - but not many convenient ones. We also had a broken Nespresso machine that we had to call down to have someone come and replace. After our call it took 30 minutes for someone to come. He thought he fixed it but when he left and we tried it it wouldn't stop so the coffee went everywhere. He had to return with a new machine and an entire new beverage tray.

The gym is below the spa-access from in the spa before 9p than via key card from ground level. A lot of cardio machines, weight machines, free weights, and functional training gear. Free water and towels provided.

Nice pool though you need to go early to get a seat on weekends. They provide both towels and chaise lounge covers. They also sell toys and inner tubes, the latter of which can be used at the Hilton for the lazy river. The pool is open 7-10. In the evening at the Hilton they have a big movie screen. There are more chairs at the Hilton, but more kids. In general the Waldorf is quieter.

See my other reviews regarding on property things and places:
Peacock Alley
La Luce
Waldorf Astoria Spa

19/04/14 | Link | Rating: 4.0
117. Catherine C.
So Waldorf properties have a reputation of outstanding service and nice rooms. I have to say that I was disappointed with this orlando property in particular. We got a governors room (pretty big) but nothing incredible, decor was way too simple and in room dining food was really bad, specially breakfast. Poor customer service overall. Do not recommend, I would say Four Seasons is way better.

07/04/15 | Link | Rating: 2.0
118. Glenn S.
So much potential that seriously missed the mark. We arranged for a car service from the airport that arrived 30 minutes late. Given that we have a toddler, we asked for turn down service with fresh towels and water each evening. Every night they have forgotten to do it and say the will "follow up" although never seems to lead to fruition. We've spoken to housekeeping, guest services, front desk and even multiple managers all to fall on empty promises. The hot tub in the spa didn't work and the massage was performed by someone who seemed like had never given one before. Lastly, housekeeping ignored the "do not disturb" and let themselves into our room. The door hit the safety lock and woke our sleeping toddler. All-in-all, we seriously thought about leaving early. Either way, we won't be back.

16/05/15 | Link | Rating: 1.0
119. Edgar R.
I am currently in room 1513 probably one of the best rooms in the house. However, that is where the story goes south the room service is awful and I would give them a status of a glorified Holiday Inn. I do want to give a shout to Jasmine at the front desk, Daniel at the pool and Tina at the main bar for their excellent service, but this place is not a WA or their expectations have fallen for the money, I would stay at the Disney Swam. It was my 31st wedding anniversary sorry baby maybe next time. After bring our concerns to Jasmine at the front desk she made our stay at the hotel memorable and has reinstated my trust in the Waldorf Astoria. I would definitely go back and I thank the entire staff for a great 31st Anniversary and look forward to my next visit.

14/05/15 | Link | Rating: 4.0
120. Sarah F.
A perfect Sunday! A party of 3 went for a mini bridal shower in the Peacock Lounge for tea. The sandwiches were delicious especially the lavender carrot cake! I'm a big tea fan and the they had delicious teas. Our waitress was Jessica and she was greats. Her service was fast and efficient and she was so polite and helpful. For the ambiance and food items, I will give it 2 thumbs up. Highly recommend for a girls day out. Make sure you make a reservation!

10/05/15 | Link | Rating: 5.0
121. Makena K.
Lovely hotel.  Beautifully well appointed grounds.  Service is top notch. Heavenly beds.  

Onsite restaurants are fantastique!!!  We especially loved Bull & Bear.  Room service menu more than satisfied our hunger needs. We didn't have to leave the hotel for food. They comped us our breakfast at the Oscars because we told the front desk at check-in that we were here to celebrate our wedding anniversary.  

The spa day pass is included in the  resort fee.  We enjoyed the spa jacuzzi and steam room yesterday.  It came especially handy as it was too cold for these Floridians to enjoy the outside jacuzzi.  

Lastly, there is a Nespresso machine in the room!!!  A very nice treat. Enough of this lengthy review.  It's Nespresso time!!!  

We will definitely come back to stay!

29/03/15 | Link | Rating: 5.0
122. Julija M.
We loved this hotel. Every year few years now- we staying here. It was always perfect. But this year we came at 4pm. Our room wasn't ready. Front desk assistant said to us - that she will send us a message when our room will be ready. Passed an hour and I called hotel  myself- it was ready!!! When I asked why nobody called us or send us a message- received an answer "I don't know! You can get your keys now" That's it!!!! Seriously?!  
It's been always such a great service and now....
Also I called for a reservation to make sure that all of us have breakfast included- 2 adults and 2 kids. Nope!!! Not done! Had to go through it again...  Not happy... Kids were tired after the long trip, some of our plans got ruined... Hope it's just one person at the front desk, and tomorrow going to be a perfect day!)))))

18/05/15 | Link | Rating: 4.0
123. Kenny L.
The Waldorf is always a safe option if you want a good hospitality experience. For a location so close to Disney, this is a perfect place to stay if you're looking to add a little more oomph to the overall, magical experience.

While the building is not impressive on the outside, the inside still delivers the subtle elegance of a classically upscale environment.

The best part about any hotel, in my opinion, are its people, and this is the primary reason for my 5-star rating. The Waldorf has always made me feel like family; staff just comes up and talks to you about your day, and you can learn just as much about theirs. Everyone greets you by your name, and the servers and managers at the hotel restaurants remember my name on different nights! The quality of service is always topped by their concerning question to ensure everything is up to your expectations. The staff is exceptional and I think many other upscale hotels can learn from them.

27/04/15 | Link | Rating: 5.0