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Crowne Plaza PENSACOLA GRAND in Pensacola, FL

Crowne Plaza PENSACOLA GRAND in Pensacola, FL

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Company Info:

Rating: 3.42

Address: 200 E Gregory St, Pensacola, FL, 32502
  • Mon: 9:00 am - 5:00 pm
  • Tue: 9:00 am - 5:00 pm
  • Wed: 9:00 am - 5:00 pm
  • Thu: 9:00 am - 5:00 pm
  • Fri: 9:00 am - 5:00 pm
  • Sat: 9:00 am - 5:00 pm
  • Sun: 9:00 am - 5:00 pm

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Comments (31):

1. Huong S.
This is my second trip to Pensacola for my wedding planning and I was excited to stay at the Crowne Plaza since I thought it was a really nice hotel.  Was I disappointed!!!  I arrived there Fri (03/19/10) around midnight.  The lady at the front desk, Diane...couldn't be more miserable looking if she tried.  She was rude!  She put us on a nonsmoking floor but our room smells like a smoking room.  The lobby left a bad impression on me.  It's a historic building but it feels very dirty and unkempt.  The bath tub didn't drain well.   While I was showering, the water had gone up past my ankles.  I thought it may fill up the tub that I stopped the water to make sure some water was draining.  The door slams really loud when you close it and we got stuck with a rowdy bunch next door who was still loud in the early morning hours.  I've had better rooms at Hamton Inn and Fairfield Inn and better customer service too.  The check out wasn't much different.  It felt like you were a hassle to the staff.  Stay somewhere where they're happy to have you as customers.  I'm a very easy going person and I'm always really nice to customer service people since my major  was marketing.  I find the whole experience at this hotel aweful and would not recommend them to anyone.

22/03/10 | Link | Rating: 1.0
2. Andrea W.
Read reviews prior to booking my business travel and saw minimal comments about the train that starts at midnight and goes by every hour ALL night. Each blowing it's whistle for at least 5 minutes, sounding like the train is going through your room. Wondered why I was given ear plugs on check in, now I know. Having to presentation to a group of people is tough enough but sleep deprived, trust me, is no fun. Found out this used to be the old train station. Should have been converted to shops and office space, not a hotel. Plus if you ask to  cancel reservation to go somewhere else the penalty is the balance of what you owe for the remainder of your reservation. How many companies will cover that?  I will pay a little more  ( paid $139/night to stay here) and get away from the train and get sleep

18/05/11 | Link | Rating: 1.0
3. Sarita M.
Stayed there for a conference and the hotel was fair to good.

-It sits attached to a historic railroad depot so it has beautiful old decor in the front lobby areas.
-Wi-fi in our room was free though a bit slow- still better than other hotels where you have to pay or sit in the lobby to get a signal
-Clean rooms and bathrooms
-Comfy beds
-Large ballrooms, atrium, a library, and a restaurant as well as a bar/lounge.
-Nearby to an Italian restaurant, a waffle house, and a whataburger
-Across from the civic center/ large arena
-a TON of parking
-free airport shuttle running on the hour from the morning until 10pm (They will NOT come get you after that!)

Could be improved:
-Service was touch and go. I had some really amazing service, but other people in my party suggested they spoke with people on the phone who were short with them, rude, or did not know what they were doing
-I'm not sure what the going rate for Pensacola is but we got a discounted rate of around $130. Others paid around $150. There did not seem to be much going on in Pensacola and I thought the rate was a bit high for the room, the quality of the hotel, and the hotel's location.
-Location- the freeway overpasses literally swirl around the hotel. The noise was not a problem but it made getting around confusing as the main road in front of the hotel did not have  sidewalk access because of the freeway on ramps. It's not really close to anything great, though that may be my perception of Pensacola in general. It's close to the historic cemetery and about a 15 minute walk to the downtown historic area and also within walking distance to Palafox street which seems to have a lot of bars and restaurants but I probably would have preferred a hotel closer to those things.
-The hotel promised free coffee in the atrium, it was completely out both times I tried. This may have been because we were a big conference but still. We could not find any local coffee shops and getting our caffeine fix was a problem

All in all I had a clean room, felt safe, and was generally happy with my stay.

11/04/11 | Link | Rating: 3.0
4. Caesar M.
I liked my stay here. I had the civic center across the street for the event that I was attending. A nice bar "Emerald City" walking distance from the hotel to get my alcohol fix and a beautiful hotel. This place is awesome on the inside. The service was great can't complain and everything just seemed to run smoothly.

16/06/11 | Link | Rating: 4.0
5. A J.
This is a good hotel both to stay at and to hold a meeting. The lobby is nice and there is a lot of pretty architecture around the hotel. The rooms are a great size with a big desk and dresser. The staff is very friendly and the hotel is kind enough to offer free internet; however I couldnt get my laptop to find the wireless network so I had to plug in.

The hotel has room service but the food was only mediocre so we spent the other nights checking out the quirky restaurants in the area. I also didnt realize they have a heated pool so I will have to check that out next time. They have a shuttle to the airport that leaves on the hour.

They have a decent amount of meeting rooms and we used some of the standard hotel rooms upstairs for additional meeting space. The hotel staff was accommodating whenever we had a request.

20/06/10 | Link | Rating: 4.0
6. Lisa C.
By far the best dirty martini in town! The blue cheese stuffed olives were awesome, and not very many of the local bars offer them. I will be back!

06/01/12 | Link | Rating: 5.0
7. Charles B.
Pretty good quality hotel in Pensacola. Only trouble - no where near the beach, and has train tracks that run behind the hotel. Very noisy at night!

08/03/12 | Link | Rating: 4.0
8. Derek H.
Terrific hotel. Best in all of the Panhandle...

11/08/12 | Link | Rating: 5.0
9. Kyrie D.
Very clean, beautiful hotel with a lot of character! Also a great price. Will definitely return!

13/10/12 | Link | Rating: 5.0
10. Dmitry O.
stayed here on September 20th, military base is very close-by, only 20-minutes..... payed $103/day......    rooms are wonderfull, local area is very clean and pleasant.
hotel located next to civic center, and right in middle between airport-beach-nas pensacola
good selection if restaurants   within walking distance..... if you want to drink there are bars nearby as well......  there's McGwire 's restaurant and pub two blocks away......next to it is gentlemen club......(strip club I reckon....)
....within 10-min walk there's downtown, with wonderfully decorated streets and great restaurants....

21/09/11 | Link | Rating: 4.0
11. Karena R.
I wrote a review a few months ago wasn't pleased with certain things..I emailed the company and was told that someone would get back with me..well it's July and I stayed in April. I also did a follow-up email and still nothing from corporate. I expected so much more from a big hotel chain not to mention this is one of my favorite hotels but from this point on I can no longer frequent this establishment!

30/07/12 | Link | Rating: 1.0
12. Chris B.
I stay here everytime that im in the area. Ive stayed in standard rooms all the way to the prestidential suite and they are all pretty nice!
Theres a resturant, a few retail shops and a full bar in the lobby (you cant beat it)
Lots of history in this place and its right in the center of everything!

09/04/12 | Link | Rating: 4.0
13. Jim G.
I stayed here on New Years and thought it was a nice place, but maybe a little overpriced.  I think the room was $175 which is pretty high for this area, even on New Years.  The staff were very friendly upon check-in though and the bar staff were nice and talkative.  The old train depot lobby area is really interesting and worth checking out even if you aren't staying here.  Fortunately, there were no trains overnight when I was there but the tracks are literally right outside your window.  Rooms could use an update but were clean.

20/01/13 | Link | Rating: 3.0
14. Robert H.
My wife was in town and we scored a great deal at the Crowne Plaza Hotel Pensacola Grand located in the historic downtown district and across the street from the Civic Center. The location and price were unbeatable and the accommodations were better than expected.

- Impressive Interior Design
- Free Wifi
- Located in Historic Downtown
- Comfortable Furniture
- Close to Train (Can Be Noisy)
- Restaurant/Bar Inside
- Across From Civic Center & Freeway
- Friendly Staff
- Gift Shops
- Outdoor Pool
- 24-hour Fitness Center

From the outside the hotel looks old and may have deterred me. Once I walked inside I was impressed at with the modern look and dining/bar setup. Our stay was made much easier with the free wifi available and the staff were very pleasant during check-in/out. I must say that if I ever stayed off the beach, this hotel close to the freeway is a close second.

The Crowne Plaza Hotel Pensacola Grand had moderately sized rooms, the view was lacking but the bed was very comfortable. I would stay again as the price point is hard to beat.

22/01/12 | Link | Rating: 4.0
15. Brittney G.
The walls are paper thin in this place, so if you stay, don't expect to get much sleep.
Also I requested a late check out on a weekday during off season. Regular check out is 12, they only gave me until 1. When I left the hotel room at 12:58, housekeeping was waiting outside the door. I thought that was so tacky! I will never spend my money there again.

06/02/13 | Link | Rating: 2.0
16. Cindy L.
I came here for a charity event called Tourism Cares this past couple of days. Most volunteers stayed at this hotel.

This Crowne Plaza has character...such a warm, old Southern feeling to it. The ppl were very kind and helpful.

The rooms are spacious and clean. The towels are thick and clean. The bathroom is a bit on the small side but since it was only me staying in the double bed room, it was fine. Love that they provided a clip to hold the curtains together so no light can seep through! It created such a dark room...slept well.

This will probably be the only time I'll be in Pensacola but if I ever do get a chance to go again, I wouldn't mind staying here.

31/03/12 | Link | Rating: 5.0
17. Danielle W.
I love the lobby of this hotel with the 1920s train station feel. Staff was friendly, price was good. Even though this isn't a beach hotel we had partying kids next door to us waking us up at 4am every single night...the walls are extremely thin.

13/10/13 | Link | Rating: 3.0
18. Joe C.
There are really only two ways you can go when it comes to hotels: Your corporate monolith where you're in, you're out, and you will be unable to recall anything specific about the place more than an hour or two after you're gone, and the historic/boutique/themed/unique place where the hotel itself is part of your traveling experience, and in exchange for the place's character you may or may not receive things like hot water, clean rooms or windows. The Pensacola Grand is a neat choice because it nearly hits the sweet spot between the two: The rooms are your corporate hotel standard, but the lobby and conference areas (an ex-train depot) maintain a spacious, classic historic feel that can't be beat. I have fond memories of working late into the evening in the library (yes, they have a freaking library), glancing up now and again as train whistles blew and getting that spooky feeling as the ghosts glide by.

It's just a flat-out neat place, well worth a stay if you're in Pensacola. Friendly staff, solid rooms, and cool atmosphere. Like any corporate hotel/conference center, I'd highly recommend having someone else pay you to stay there, but at least here, you do get what you pay for.

15/08/13 | Link | Rating: 4.0
19. Steve H.
I've been here a couple of times for an event and a convention and enjoyed both.  I've been to the hotel bar several more times, but didn't know the name of it, so I never checked in there.  The event and convention were both catered by the Crowne and well-done.  I'm lobbying to have our 30-year reunion here, as it is centrally-located (not to my high school, because there isn't diddly squat to do or see in Milton) and more reasonably-priced than the beach.

19/08/12 | Link | Rating: 3.0
20. C s.
For the price we expected much more!  Only complementary coffee in disposable cups in the morning.  An annoying big that was location related was the trains, they BLAST their horns day and night it is alarming and jarring.  Positive note was the staff was sweet and the sad looking pool on the 2nd floor was refreshing after being in the ocean all day.   Just check my bank account and there is a charge pending, I will update this post if things take a negative turn.

29/06/14 | Link | Rating: 2.0
21. Mike M.
Nice, a bit dated, priced reasonably, well located for Pensacola business clientele (as apposed to vacation folks who would want to be at the beach).  Nice bar, interesting history (it was a train depot).  Rooms aren't bad but probably time for a refresh.  Prices for the rooms are very reasonable.  Friendly staff.  If you're in town for business, this is a nice place to stay.

01/08/14 | Link | Rating: 3.0
22. Andy S.
Fancy hotel at decent prices. This place looked and felt like no other hotel in the area. It has an aura of history within it and gives you a sense of worth for your visit. The restaurant also served good food for a relatively low price.
-Free Parking
-Free Wifi
- Historic Design

25/06/12 | Link | Rating: 4.0
23. Shawn H.
Family and I stayed there this weekend for our trip to Pensacola.

Staff was extremely friendly and helped solve a few issues when we first got there.  They knew that the tub had a clog from the previous guest and they had it unclogged and cleaned once we got there.  They were very apologetic, but trying to salvage the experience. The good thing was we never even had a chance to see the issue with the tub.  The remote was also missing when we got there and the replacement revealed that the cable connection was poor.  The maintenance guy jumped on it quickly and took care of it while we headed to the beach.

My ony real gripe was the hotel food.  There was no free breakfast and the food we had for dinner was well overpriced for the quality. But I suppose that's what we get for having hotel food.

Will I stay here again? Perhaps...if we don't find another deal in the area. Considering what we now know of the beach area, we might try and find a deal on the beach and stay in the vicinity versus driving everywhere. If it doesn't pay for itself in gas, it probably would in headache.

09/06/14 | Link | Rating: 3.0
24. Natalie C.
Very cool place! I did hear the train a lot at night it runs right behind the hotel. I am not a light sleeper so it was ok for me I fell back asleep. I loved the character! I stayed here on business and loved the ambienceof the place. When I went into work I told locals where I stayed and they said they had an amazing bar that every one goes to after work. Next time I'll have to try out the bar.

15/10/14 | Link | Rating: 4.0
25. Jessica L.
Lobby building has a very neat history as train depo. Staff was helpful and our room was clean with big windows and great views. Good experience overall.  My complaints would the dimly lit bathrooms and the breakfast buffet. Cold food and inattentive dinning rm. Staff. Also beware if you are a light sleeper, a train roars by and sounds horns in the middle of the night - every night.

18/04/15 | Link | Rating: 4.0
26. Vanessa B.
The hotel itself was alright. Most of my problems were because of the staff. I stayed here for a weekend as part of a wedding block.

CHECK IN: Granted we arrived very early in the morning (12:30 AM), the front desk neglected to give us information about the wedding. We found out later that they were supposed to give us transportation information.

ROOM: It was somewhat dated, but it was comfortable. I enjoyed the brand of soaps they used (TempleSpa). The walls are paper thin, so you can hear everything from the train coming by to the next door room's conversation. Bring some ear plugs, and I had to use a hair clip to actually close the curtains. (Someone mentioned here that you could get clips from the front desk. Wish I would have known that!) There's a room safe provided and a fridge. The wifi is free, but I couldn't get connected for some reason. Not an issue since I was hardly around.

ISSUES: We requested a few more towels around 9 AM in the morning, but we never got them. We found another towel stashed under the sink but were disappointed that towels were never sent up. The front desk staff seemed really rude on the phone. I had made two separate reservations because I had to add on a day. Around noon, we were asked by housekeeping when we were leaving. Well, I had already asked that a note be placed on the reservation so we wouldn't have to change rooms, and I called the Crowne Plaza Pensacola the week prior to make sure that the request could be accommodated. I tried calling the front desk FIVE times, and each time I got the voice mail.

The next morning, I called to see whether we would be able to check out late. I pressed the front desk button and ended up being connected to room 1111. I have NO IDEA how that happened.

THE GYM: Very small and cramped. It gets the job done, but if there's more than two people in there, it gets hot very easily. They provide towels and water, so that's nice.

ROOM SERVICE: The food was average, but  it was convenient. However, the toast was awful. They do not allow you to charge to the room - just cash or credit card. If you pay by credit card, they take the card back to the restaurant to swipe before bringing it back. So if you're not okay with that, have some cash ready.

PARKING: Free (thankfully). The lot is rather big, and it was well-lit at night.

OVERALL: They do provide the essentials in case you forgot anything at home. I liked how close to everything the hotel seemed to be, but I couldn't understand how the service was so bad. I read reviews to the contrary, so maybe it was a bad weekend. But we weren't the only ones with issues. A friend had to wait 45 minutes for them to find the reservation despite having the confirmation number. The bridal party had issues with their rooms. All of these issues could have been solved easily, and we had high expectations considering Crowne is a larger hotel chain. I would not recommend staying here, and I will not stay here if I ever have to come back to Pensacola.

10/08/14 | Link | Rating: 1.0
27. Williams P.
The hotel is old, but kept in good conditions. I was able to get upgraded to a suite with the jacuzzi, but the air conditioning in my room was blowing right over my head. Rate was very good, considering that I stayed during the summer. The bar lounge is nice with many photos related with the 'blue angels' hanging on the wall.

31/07/14 | Link | Rating: 4.0
28. B. B.
Clean comfortable room. Very quiet. The staff are all so sweet and polite. The front desk took care of me so well. I will defiantly stay here again on my next vacation.

20/04/15 | Link | Rating: 5.0
29. Colleen K.
A very nice stay thus far. Service is friendly, atmosphere is cool and old-world. What I like about it most though is how clean our room appears. The room came stocked with aromatherapy spray and lotions; the bed is firm and fine. I'm a bit of a hypochondriac when it comes to hotels and I'm happy to report their bathrooms are clean and new looking. My favorite part was finding their "clean remote" all sanitized and virus free. Of course I don't know if anyone actually wiped it down with Clorox but its still easier to assume it's being cleaned regularly. The gym was stocked with towels, water and a TV (treadmill, weights, elliptical, bike & other stuff). The building is attached to a 103 yr. old train station and has the old brick character in front. I'm diggin' it

14/05/15 | Link | Rating: 4.0
30. Melissa Q.
Stay on 1/25/2015

My favorite part about staying here was reading all the history from the displayed pictures. Nice old decor.

Pros: friendly staff. Easy place to find.  Nice lobby.  It used to be a train station and the place has done a good job at keeping it clean.  There's some convention center across the street so I'm sure this hotel serves that crowd a lot. We used the gym... It was simple and nice.

Cons. The train was VERY loud. It passed about 3 times throughout the night and horned about 3 times. We had a corner room on the 8th floor and it woke me up. The towels were like sandpaper and the pillows were too hard.

It was okay for the night stay.

25/01/15 | Link | Rating: 3.0
31. Kris A.
This hotel is located across the street from the civic center. It used to be a train station as mentioned so the lobby has a very nostalgic feel. The rooms were your average size and clean.
We booked it because of its close proximity to McGuires and our drinking habits.
They are also listed on hotels.com if you're price comparing.
The staff were all friendly especially one gentleman in particular who provided us with great local dining and shopping suggestons.
Its not located on the beach or has a great view if thats what youre looking for.
Overall, we would stay here again though.

19/02/15 | Link | Rating: 4.0