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Navy Gateway Inn & Suites in Pensacola, FL

Navy Gateway Inn & Suites in Pensacola, FL

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Company Info:

Rating: 2.88

Address: 190 Radford Blvd, Pensacola, FL, 32508

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    Comments (8):

    1. Adam O.
    I had schooling at this base so they put me up in the base hotel for 4 months. The rooms are nice and new and have mini fridges/freezers, microwaves, Keurig Coffee makers, WiFi, flat screen TVs, DVD player, and you get your own shower and bathroom (some bases you to actually share one). The hotel also has suits available where you get a kitchen and a separate bedroom and living room area. The room rates were pretty good, $57 a night and $67 for the suits. They have laundry facility's in the hotel buildings and TV rooms with recliners. They also have a conference facility where they provide computers for free to check your email etc.  
    My only gripe is one of the nights I came back from school, my door key card deal was broke and I couldn't get into my room! The night staff tried giving me a new key and that didn't work. They didn't have any maintenance workers on staff so they had to call one to come in. Instead of giving me a temporary room to stay in the staff told me to sleep in a recliner in the TV room! The maintenance worker don't arrive until about 4 hours later around 4am. Basically he keyed the door open but didn't actually fix the problem. Another maintenance worker came banging on my door at around 7:30 am letting me know he needed to fix the door key system. Needless to say I didn't get any quality sleep that night. And when I asked the front desk if I could get some kind if discount for that night, they completely refused saying the night staff should have offered me a room (which they didn't)! Other than that incident the room cleaners are real friendly and always great me with smiles.

    23/09/12 | Link | Rating: 3.0
    2. EmergencyRN C.
    Do not stay here during warmer weather, especially if you have asthma.  Room thermostat is locked 75-78 degrees.  Per the front desk, the "base commander in residence sets the standard temperature" for all the visitor & guests buildings.  I am a paying guest!  I could have stayed at the Marriott for the same amount I paid at the Gateway.  I stayed at other lodges earlier in the week in other parts of Florida & they do not lock thermostats.  The rooms are small, but clean.  Bring your own towels.

    05/07/13 | Link | Rating: 1.0
    3. Amanda B.
    We stayed here 8 days while looking for an apartment. The room was $57 a night for a tradition room, they didn't have any suits available. In the traditional room we had a fridge (not mini but not full size, good enough for a week), microwave, keurig machine, sink, TV, dvd player and very good wifi (I was able to stream TV shows with no buffering).

    The bed was very comfortable, and the room was clean. Obviously the best price in the area, no hotel tax, and a safe area (considering it was on a Navy base and the immediate surrounding around is not great).

    My only complaint was that if you told housekeeping that you didn't need them to clean they had you sign something. Having to wake up to sign something everyday is pretty annoying. I have never been asked to do that at a hotel.

    I would definitely stay here again if needed.

    14/08/13 | Link | Rating: 4.0
    4. Emily H.
    Awesome beds, keruig in every room, cheap rates, safe area, only problem is ... parking. There is none, you usually have to hike to get to your room.

    08/06/13 | Link | Rating: 3.0
    5. D.W N.
    We stayed here for a week in a regular room with two small children because they didn't have any suites available. After reading the reviews I even wonder if they actually let people stay in suites....or they just leave them empty for officers and such. Anyways, the room was clean until the toddler decided it didn't need to be. They are fairly small rooms, but the bathroom was big. Again, two small children. The chair at the end of the bed pulls out into a "long toddler bed". Meaning it's smaller than a twin but about 6ft long and skinny. This was perfect for our toddler (we had a fold up bed for our infant). There's a flat screen tv with sound system in every room. Some people take advantage of having said sound system (our neighbor) and play stuff really loud even after quiet hours. Again, we have children that need to sleep.
    The keurig was a lifesaver because I cannot function without a cup of morning coffee. My husband was here for school and was gone all day so it was just me and the kids all day and I needed caffeine. The cleaning lady we had was so sweet and she really seemed to take pride in her job which is amazing. She always left me extra coffee and even gave us some dish towels so I could wash bottles and pump parts. Parking is nonexistent after about 1530 every day.
    My only beef with this place would be the loud neighbor (which couldn't exactly be fixed, so I slipped a nice note under the door) and the room size. I would've been much more comfortable in a suite where I could cook actual meals instead of having to eat soup every day or eat fast food(yuck!).

    12/03/14 | Link | Rating: 4.0
    6. Jojo S.
    They don't change the sheets, wipe down the mirrors, wipe down the sink, or vacuum. The fan has only one speed - slow as hell. The fan PLUS the AC "on blast" at 69 degrees are not enough for those of us who just came from colder states. They keep adjusting the AC, but idk if they're required to do that. There's a mini kitchen. The bathroom is clean. Laundry room is okay.  There are four washing machines and 8-10 dryers. Lobby has a convenient water dispenser. Hotel is small. The lounge is decent, with computers and home theater chairs.

    31/10/14 | Link | Rating: 3.0
    7. Christine M.
    Stayed here 39 days for a school I was attending. I'm generally a pretty passive person and not easy to complain but my stay here was so bad, I created this account so that I may warn future visitors of the stay they will experience. I was careful to compare this experience against the many other NGIS experiences I've had so I'm not comparing to some 5 star hotel. I tried making a long story as short as possible but BOTTOM LINE UP FRONT, I will never be guest at this NGIS again and I highly recommend you stay elsewhere if you can.

    If maids cleaned rooms...mine was always skipped. My carpeted area was disgusting. If I walked around for any amount of time without shoes or socks on, my feet were black. My tiled floor (kitchen and bathroom) was never swept. Early in my trip, I took a walk on the beach, I tried to clean off all the excess sand before coming inside but obviously missed some because a little ended up on floor. All the way up until my last day, I could still feel the sand on my floor and would have to brush it off my feet before putting socks on.  

    I always abide by their towel policy (if you're still using it, hang it up. If you want it replaced, leave it on the floor) and twice I left dirty, damp towels/rags on the floor just to come back to my room and find that the maid had just re-hung my dirty towels on the rack. They were still wet and now I had no clean towels.

    What got at my nerves the most...my toilet paper was NEVER replaced. Every time I ran  out of toilet paper, I had to go track down maids, to get replaced rolls. Multiple times, I even left an empty roll on the holder to see if the lady would replace it, just to come back to my room hours after someone "made my bed" to find an empty roll still there.

    The AIR CONDITIONING....oh god. Its apparently policy that all rooms be remotely controlled and kept between 68 (?) and 76 degrees. Well for the first three weeks I had control of my AC and the associated fan on the unit. Then one day, it just became this remotely controlled unit? Okay...wouldn't mind if my room wasn't disgustingly hot for the rest of my stay. Summertime in Florida and my room reached temps of 81 degrees with no activation of the AC. I took pictures of this. I called and complain that it was broken at least four times. Every time a maintenance person would just leave a note on my desk saying it was 76 or less in my room, so it was working. Once, he even came to my room when was there and subsequently started dripping sweat when he got into my room. Then he tells that I should open my window and get a "nice northerly breeze going". Okay...thanks dude, I guess you missed the sticker on my window reporting that the window is permanently locked for my safety. He says "Oh yea, some people have tried to commit suicide so they locked them"....oh, suicide from a first floor window, interesting. For the last three weeks of my stay, it was hotter in my room than outside. Just imagine sleeping in a room that is 76 degrees...there is no in between 68-76...its either 68 in the winter or 76 in the summer.

    Customer service was sub par. I have many stories that I could drone on about but this is already long enough. Just expect that if you stay here: after two weeks you will be locked out of your room because your key card will be invalid even though you've gone and resubmitted your payment (their policy); they will shut down the parking lot with no notice, or even signs, for repainting or repairs and the construction workers will be unnecessarily rude to you because you're driving in a "closed" parking lot that hasn't been blocked off? Oh, and then you'll have to park by the track (parking is extremely limited in the first place) which is a half mile away from your room, god forbid I have something like suitcases or groceries to carry in. If you have a mother driving in from another state, expect to have to purchase a blow up mattress because the roll away beds are prohibited from being used in your building (tried booking another room - suite or separate for her - but a JROTC competition took priority).

    01/05/15 | Link | Rating: 1.0
    8. Alex G.
    When I visit my husband at the naval air station, this is where I always stay! For $57 a night, you cannot beat the price! There is a TV, fridge, sink and microwave in each room, making it convenient to not feel like you have to go out all the time.
    The base has many amenities, including the huge museum and the light house.
    The rooms get hot at night, so make sure the air conditioning is set to the right temperature.
    Also, room service likes to clean the room early, so make sure you put the "do not disturb" sign up if you are planning on sleeping in.

    26/08/14 | Link | Rating: 4.0