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SpringHill Suites Pensacola in Pensacola, FL

SpringHill Suites Pensacola in Pensacola, FL

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Company Info:

Rating: 4.56

Address: 487 Creighton Rd, Pensacola, FL, 32504
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (9):

1. Steve M.
Stayed here one night on the way to Orlando.  An updated and upgraded Springhill Suites design.   The hotel is nearly new and features a new room design which is very modern and functional.  The bathroom area is separated by a sliding door which has frosted glass.  The only negative is when the bathroom light is turned on it really lights up the bedroom portion as well.  The check in was quick and easy and the host was pleasant.  There were several restaurants in the area.  We picked up some NYPD pizza which was good and a 3 minute drive.  There was a Whataburger also a 3 minute drive.  The breakfast was the normal fare but good.   I never saw someone working the breakfast and noticed they started to run out of things.  I left soon after I ate so I'm not sure if they came replenished.  We arrived late and left early so I couldn't get a feel for the area around the hotel but it seemed okay.  Pretty easy and quick on\off I-10.  I would definitely recommend the property.  I don't know if we had "neighbors" or not but we didn't hear any other guests from our room.

05/01/14 | Link | Rating: 5.0
2. Janine M.
This hotel is HOTTT! Disappointed I only stayed one night. Super clean and super fresh. Very impressed. If I ever come back to Pensacola, I will definitely be staying here. Thanks for a great night away from home.

20/10/13 | Link | Rating: 5.0
3. Chris H.
Seems brand new (it might be, have no idea), super clean and very nice.

03/10/13 | Link | Rating: 5.0
4. Jim W.
Wrongfully accused of smoking in the room and charged a $250 smoke-free environment fee.  I have a chargeback in progress so after I win that I will post the entire account.  In the meantime,be wary of the "friendly" staff.

*******UPDATE 2 months later!!!********

My $250 fee WAS refunded but only after my credit card went to bat for me.  I would like to add what happened during the dispute process so you understand what you're getting into:  When my credit card called the hotel, the representative (manager) REFUSED to speak to me on the  three way call...a three way call is standard protocol with disputes such as this. Also, during our initial discussion concerning the dispute, I was nothing but courteous to the hotel manager...no need to avoid me at all.  I'm guessing thats the behavior of someone who knows they are wrong.  Then, the hotel manager changed the story from "smelling smoke" to "smoke billowing out from under the door".  Even the credit card representative laughed. I will add two more interesting things that happened during the couple of days this drama occurred: 1.) My girlfriend is asthmatic so neither of us would dream of smoking anything in any room. 2.) The manager admitted that the circulation system in the hotel is closed meaning that smells can drift from room to room, floor to floor.  I asked her "So you're saying the smell your staff noticed could have been coming from anywhere?"  She was quiet for a moment and then said "We are still charging you the fee". I challenge the hotel to dispute anything I said. i added a star to my original 1 star review because the hotel was beautiful and well maintained.

10/01/14 | Link | Rating: 2.0
5. Lisa G.
The hotel is new so expected it to be nice and it was. The best part is the staff was super friendly and helpful. My new PNS spot.

05/11/13 | Link | Rating: 5.0
6. CitySpree P.
As a 20 year retired military family, we have traveled extensively.  Out of all the hotels we have stayed at, one of the absolute best is right here in out back yard.  We can honestly say, the SpringHill Suites here in Pensacola is right up there with the best hotels in the country!  You WILL NOT be disappointed!  :)

12/05/14 | Link | Rating: 5.0
7. Michael C.
Excellent breakfast along with super service, especially from the night staff (Here's looking at you Joanne!) We stayed here the day on Christmas eve and then again 5 days later, both times every aspect of the stay was wonderful. The gym is open 24 hours and the constant availability of hot tea and coffee is a nice bonus. Rooms are modern and functional, with decent size bathrooms. The location is great for shopping and jumping on and off I-10. Absolutey nothing to complain about.

03/01/14 | Link | Rating: 5.0
8. Mel R.
Very nice Hotel... perhaps the best deal in the area. Would stay again.

Pros:

Rooms are spacious.
Friendly service
Free Breakfast
Close to shopping center (Burlington Coat, Sears, TJ Maxx etc)
Great location, near I-10 (ideal for business travel)
Outdoor Pool, open until 10pm
Gym open 24 hours (free headphones & water cooler)
Reading lamp attached to bed
Plenty of parking
Hot water available for self serve in lobby (tea drinkers will appreciate this)
Small to medium size towels available by pool area
Microwave / Fridge available in rooms (big plus)

Cons:

Breakfast could be better. (not much different from other similar Hotels)
Coffee was a bit sour, better off going elsewhere for your morning fix
Elevator is little slow, good thing there's only 4 floors
Fitness center is small, think I saw 3 or 4 treadmills, a bench and free weights
No safe box in rooms
Strange outside entrance to the pool (no walkway)

As you can see, pros clearly outweigh the cons. Not the biggest Hotel, only four floors, pool is average, lobby is typical for this style of Hotel. Loved the size of the bedrooms, the bathroom and closet also offer plenty of room. Hotel is clean and provided great service, four star Hotel imo. had a very good experience overall.

15/07/14 | Link | Rating: 4.0
9. Tammi B.
Because of the other reviews, I was hopeful that it would be clean and fresh. It is!!!  Great value for any traveller. The hotel is clean, and the lady at the front desk was very pleasant.  Marriott brands almost always deliver. This one certainly did!

02/02/15 | Link | Rating: 5.0