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Company Info: Rating: 2.00
Address: 8 Ocean Trace Rd, Saint Augustine, FL, 32080 Hotels in Saint Augustine, FL
1. Susan S.
Had bedbugs in our unit. Management promptly called exterminator and moved us to another unit. Belongings bagged up--a mess. Homeowner's association took no ownership of problem. Stated we must have brought them with us---we do NOT have bed bugs at home and have never stayed anywhere that has them. Had never even seen one before. No compensation and not even an apology for the time, money and inconvenience as well as the shortened vacation--
24/10/13 | Link
| Rating: 1.0
2. Michael P.
Time share community. It wouldn't hurt for them to do better job cleaning and upkeep. Could stock units better. If they want the guests to help keep the property clean then why not leave a few supplies to do that? And its kind of hard to cook for a family of four when there are scarce pans and only four plates, four bowls, four forks, four spoons. It felt like really expensive camping....
Also they more than double charged me using tradefirst dollars. Told me it was such a high demand week. In fact our friends booked for less than half price two weeks before our arrival date.
Cute place, good location, could be better taken care of, could take better care of guests. Fair but not great.
19/05/13 | Link
| Rating: 3.0