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St Augustine Island Inn in Saint Augustine, FL

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Company Info:

Rating: 2.50

Address: 894 A1A Beach Blvd, Saint Augustine, FL, 32080

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    Comments (4):

    1. Zoe M.
    Simple but descent for the price. Will live in here agin on our next trip to this town.

    31/12/12 | Link | Rating: 4.0
    2. Lisa G.
    I didn't stay here but am writing the review based on my friends' experiences. We booked the Inn for a block of rooms for our wedding this past weekend. We ended up with 6 rooms and everyone had a terrible experience there.

    They were going to charge an extra $15 per night per room if we didn't book all of the rooms in the block. That was fine, we put it on our wedding website and tried to let everyone know when they asked. One of our friends was checking in didn't realize this so she was just trying to get clarification and instead of being able to handle the situation directly, they called me husband as we're trying to get ready for our rehearsal and rehearsal dinner to complain about our friend. It was very unnecessary to involve us in any of that and extremely unprofessional.

    Another couple booked for two nights and I even called to confirm reservations a couple weeks before. When they get there, the Inn only has them down for one night. With the Mumford and Sons concert in the area they didn't really have any other options. They said they can still find them a room at the Inn, but instead of $70-$80 somewhere in that range, they charged them $170 for one night!! That is completely greedy, disgusting, and outrageous. In order to keep their same reservation they made, they're going to more than double their price. But like I said, there were no other options for hotels so they had to take it. My friend's husband was trying to check in at that point because my friend was too upset and went outside and the woman checking them in is yelling repeatedly at her husband to bring her back in. Unreal! She was outside crying! And all this woman wanted to do is argue more.

    Lastly, our wedding was at 3:30. Check in for the hotel was at 3pm. The shuttle was coming to pick guests up from the wedding at 2:30pm. When we let the other hotels know, they had no issues letting people check in early and as soon as the rooms were cleaned. This place, however, was trying to charge an extra $50 for letting people check in at 1pm so they'd have time to get ready before the shuttle. One of my friends was staying at my mom's beach cottage, which is where my husband and his groomsmen were getting ready that morning. She didn't want to interfere so she was just going to shower and get ready quick in one of our friend's rooms at the Inn. As they're walking in this same woman is yelling at them "NO!! 2 people per room!!! You want extra, $25." They explained she's just getting ready and trying to stay out of the guy's way, she won't be staying the night. The woman refused and kept saying $25.

    There's more, they were rude to every single person that stayed there. They even begged my cousin to write a good review, and called her again leaving a VM asking. Here's the thing... you have to provide good service to get a good review!!! Under no circumstances would I recommend anyone stay here. They completely took advantage of my close friends on my wedding day and tried to make money off of them because this concert was in town and they knew they had no other options. Disgusting!

    The manager/owner whoever she is will try to talk her way out of anything but where was the customer service when people actually stayed there? Bottom line, we had no other problems with other hotels once we got to the area..there were no wristbands, nobody screaming at us at any of the other hotels we stayed at. They called my friend's mother 3 times in a short period and she was in class so didn't answer. When she called back she wasn't told any rooms were cancelled. When my friend arrives to check in, her reservation is missing all of a sudden.

    17/09/13 | Link | Rating: 1.0
    3. Brittany H.
    We left 2 minutes after walking into our room! We arrived at 10:30 pm...but there was NO WAY we were staying. The air conditioner wasn't running so the room felt like an oven on a hot summer night!! The room smelled horrible and the door wouldn't even shut properly. Not to mention there is no security from outsiders just walking into the hallway outside your room!! We immediately went back to the front desk and asked for a refund. He said he put it back on our card but wouldn't give us any proof! Stay away! We went to the Quality Inn across the street and it was well worth the extra money. Air conditioner running, no funny smell, and door closes....enough said!

    31/07/14 | Link | Rating: 1.0
    4. Jessica K.
    Great price for a big clean room with a king sized bed and a Jacuzzi!!!! Hello!!!! We only spent 156.00 (booked on Travelocity) on NEW YEARS EVE for a room that we knew was going to be better in pics than in person. We were wrong! Room was very large, spacious, and very accommodating. We were located in the middle of all the nice restaurants and nearby bars and a mile from the fireworks at the pier. The ONLY thing I could complain about is the decor, it did fall short of this decade but I didn't really care too much about mismatched wood, drapes, and dried flowers that were on their last petal literally. The gentleman who checked us in was very nice and full of info about how to stay away from the traffic and crazy crowds. We even lost our room key around 2 am coming back from partying. LOL no problem at all, bc he let us back into our room without hassle. Great deal for a special occasion we will def be back!!!!!!!!!!

    02/01/14 | Link | Rating: 4.0