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Hibiscus Suites Inn in Sarasota, FL

Hibiscus Suites Inn in Sarasota, FL

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Company Info:

Rating: 3.31

Address: 1735 Stickney Point Rd, Sarasota, FL, 34231

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    Comments (13):

    1. Steve Z.
    This place needs paint  and carpet. You have 3 rooms, nice but only a/c in 1 room, our a/c unit was filthy and noisy. It is old and needs cleaned we had dust on the walls paint peeling and caulk coming off. Not good for kids too close to the road. Location is good but noisy. They have outdoor fountains butmost did not work. On our last day there it was in foreclosure so call to be sure they are still in business.

    27/10/10 | Link | Rating: 2.0
    2. Bobbin W.
    Five friends and I recently shared a motel room at the Hibiscus Suites Inn in Sarasota, Florida, as we all attended a wedding in the area over the holidays. Since people love to head to the beach for New Year's, the prices had been seriously inflated; perhaps if we had booked a room in mid-February or another less popular time, the amount we paid would have more appropriately matched the quality of the motel.

    The room, actually, was pretty nice, with a kitchenette; a living area with two sofas, a coffee table and TV; bedroom with a TV; vanity area; and bathroom. However, when we booked the room in September, we were promised two double beds and an air mattress to accommodate the two couples who I traveled with and myself. I even called twice after booking the room to ensure that those sleeping arrangements would be guaranteed and once more two days before our arrival. Of course, when checking in, the man at the front desk told us that all the air mattresses were taken, and had to be wheedled into giving us a king-size bed and sleeper sofa.

    Plus, the continental breakfast was a complete joke. I wish the motel's marketing materials had hyped the kitchenette instead, so we could have made breakfast in our room. The morning meal comprised cookies with sugar that had been dyed red, dried out danishes and an orange liquid in a pitcher. When my friend asked the man at the front desk what the liquid was, he half-said, half-asked, "Orange...drink?"

    It looks like the leftover staff holiday party sweets were turned into the guests' breakfast.

    Despite all of this, the motel was in the perfect location for our needs, just a few minutes away from the public beach and Siesta Key Village. RELATIVELY, the Hibiscus Suites Inn is an affordable motel amongst snooty condos and resorts.

    04/01/10 | Link | Rating: 3.0
    3. Gaby G.
    If you want to stay at a great hotel that will not break the bank but keep you close to the beach, this is the hotel.  Also, recently under new ownership and management plus being redecorated.  Don't pass up this gem.

    20/08/12 | Link | Rating: 5.0
    4. Christine B.
    On April 29, 2012, we reserved a room at Hibiscus Suites Inn for two nights during Memorial Day weekend (checking in May 26, checking out May 28).  Our reservation was placed using Booking.com , and Hibiscus Suites charged our credit card for the one night deposit, as Booking.com's policy had mentioned that they might.  
    On Saturday, May 26, we arrived at the Hibiscus Suites Inn around 10:00am, very early for check in but we were going to head to the beach for the day and figured we might as well stop by the hotel first in case early check-in was available.  We were also hoping to request a renovated room since many previous reviews had indicated that rooms at Hibiscus Suites that had not yet been renovated left much to be desired.  When we arrived, the lady at the front desk (I believe her name was Jenn) could not locate our reservation and proceeded to bring over the general manager Chris.  The two of them just kept staring at the computer screen without saying a word to us for at least five minutes.  Chris, the manager, then went into some dark and dusty back room next to the reception desk and we were left for another ten to fifteen minutes before he came back out to face the music of his property's negligence.  In the meantime, we listened to another guest complain that he had managed to fix the air conditioning in his room himself, but the hot water was still nonexistent.  Another guest was trying to explain to the front desk lady that he was coming to pay for the additional night that he had booked to extend his stay, but it took her almost ten minutes to locate his information in her computer system, despite the fact that he gave his name and room number multiple times.
    In the end, Chris' explanation was that Booking.com had notified Hibiscus Suites Inn that the reservation being made was for April 29, 2012, the day that I booked the reservation on their website, and not for Memorial Day weekend.  Despite the fact that my Booking.com paperwork clearly stated the proper dates for the reservation being May 26-28, he continued to stand there inept and unsure what to say other than to blame Booking.com and report to us that their property was full for the weekend and they could not honor our reservation.  He further claimed that Expedia.com is also known for making such mistakes regarding proper reservation dates, despite the fact that I have used third party reservation sites to travel all over the United States and also all over Western Europe without a single such incident occurring to date.  Hibiscus Suites had also already charged our credit card for the reservation deposit, so his solution was that they could refund that amount.  Not a solution at all...we explained that we were in town from Orlando (2.5 hours away) and were going to be stuck with nowhere to stay during one of the busiest travel weekends of the year.  He basically forced us out the door while he called Booking.com to discuss the situation with them, as I'm sure he was paranoid about other guests overhearing the conversation between him and I regarding this unforgiveable mistake on their part.
    Several minutes after leaving Hibiscus Suites, Booking.com called me and was able to find us a nicer resort to stay at, unfortunately 8 miles away and near Sarasota Airport rather than the beach, since almost every resort in town was fully booked for the holiday weekend.   Booking.com explained their reservation notification process to me, which is usually automated for large hotel chains, but because Hibiscus Suites is a small, mom-and-pop establishment without large scale, automated reservation software, they were sent an email from Booking.com with the same reservation information that was shown on my paperwork.  They had to review the reservation, click a link within the email to confirm their availability, and then manually enter the reservation into their own tracking software for their reservation records.  A separate link in the email from Booking.com allows them to access the credit card information that they used to charge us for the one night deposit.  If Hibiscus Suites cannot handle utilizing third party reservation sites for reservations, which their GM Chris indicated is often a problem for them, then their business will surely suffer, since that is really the only way that most out-of-town travelers would ever be aware of such a small, unadvertised property.  Lesson learned: When Hibiscus Suites' response to every negative Trip Advisor comment is to blame the fact that they are under construction and renovating, rather than take responsibility for their poor quality lodgings and management, then negligent reservation mistakes are par for the course.   Although our trip was definitely negatively impacted by staying by the airport rather than the beach, I do feel grateful that we were able to stay in a clean room with working hot water and AC, something that Hibiscus Suites was struggling to provide for their other guests.

    28/05/12 | Link | Rating: 1.0
    5. Tim W.
    I have stayed here twice and the place has blown my expectations out of the water both times. To be honest, from an outside view, the place doesn't look the nicest. Once you enter your room though, all of that goes out of the window. The rooms are very spacious. They have a kitchen, full size fridge, a pull out couch, flat screen TV's and more. This place has exceptional value. The staff is the best part about this place. On my last visit, we accidentally put a small hole in the wall. They were very understanding about the situation and only charged us $50 dollars to fix the hole which, considering they probably had to paint the entire room, is an awesome deal.  On top of all of that, we were a little late to breakfast and when we walked to the lobby to grab some breakfast they had already put everything away.  They, without hesitation, pulled everything back out for us so that we could eat. I highly recommend staying at the Hibiscus inn and suites!!!

    16/01/14 | Link | Rating: 5.0
    6. Cassi D.
    We stayed here for a week while visiting some family in town.  The location was perfect for us and very close to the beach.  The hotel looked like they spent a bunch of money on renovations recently - nice pool and decor outside.  Our room was also very nice and extra clean with one exception.  It had a full kitchen and a separate bed and bath, but I think they forgot the carpet in the bedroom though...it looked like it had 10 years worth of stains on it.  The front desk staff was always nice and helpful.  

    Warnings - There were some big and loud groups that interfered with nap time for my baby a couple days.  And the mattress was pretty uncomfortable compared to the big hotel chains (and mine at home).  A great stay though!

    I booked on hotels.com for $100/night and feel like I got a good deal.  Double check price a few weeks ahead of time, because it went down for us by $30/night and I was able to change our reservation.

    24/06/12 | Link | Rating: 4.0
    7. Katie P.
    I just got married in Sarasota and chose the Hibiscus and their sister hotel on Siesta Key as the places for my guests to stay.  This was a great decision.  The hotels gave me a great price for my guests and were super accommodating to last minute changes--which with my family, there were plenty.  

    The rooms are nice and spacious and come with fully equipped kitchens, which my mother- and sister-in-law greatly appreciated.  The hotel is also very centrally located--just minutes away from the beach, restaurants and shopping.  This made it very easy for my out-of-town family to enjoy themselves.

    Our priest was also from out of town and enjoyed laying by the pool during the time he was not marrying us.  

    The best part about the hotel was the service.  Everyone in the office was so nice and helped my husband and I coordinate with everyone.  Requests were filled quickly and they handed out our welcome bags.  We could not have asked for a better place.

    22/10/13 | Link | Rating: 5.0
    8. Chris R.
    Clean Rooms, Great TV's Decent Location, friendly staff.

    19/10/12 | Link | Rating: 4.0
    9. Dave S.
    We stayed here for the weekend. It looked a little skechy from the outside but the rooms were somewhat updated and fairly clean. New countertops but old stove. Nice tile floors but older furniture.  We tried to use the grill but only one burner worked...we made due. We cooked in our room and definitely got use of the kitchen, however, cooking with one skillet pan was somewhat challenging.  We enjoyed the pool and the continental breakfast was pretty decent. I would recommend this to someone who wants to just chill at the hotel for the weekend.  We probably won't go back only based on the location.  It wasn't where we thought it was in relation to the marina, but that's no fault of the hotel.

    01/09/14 | Link | Rating: 3.0
    10. Laura L.
    I stayed here because of the good reviews.  Obviously the staff is the one writing the reviews because this place is a dumpy motel.  it is not a hotel.  It has a window unit air conditioner.  The walls are all chipped.  Not all rooms come with a kitchen.  Mine didnt.  The decor is old and cheesy.  I literally have a plastic chair sitting out front of my room.  This was the only place I could find that was not booked and now I see why.  On a positive note...The bed was descent and there was a flat screen TV and free breakfast. This place is just a really old motel that they half way renovated.  it is loud too.  Every time someone opens and closes their door, I can hear it.  The rooms are on the outside which does not make me feel safe.

    26/03/14 | Link | Rating: 2.0
    11. Jen G.
    Great location, economical, but not a 5 star hotel. I'd been here years ago, but this past visit we stayed with some friends (on the sofa bed). I like how the pool is out front and there's a grill, but the grill wasn't the easiest to operate. There's a great little patio behind the second building with a grill, but the grill back there had no propane tank. Lame.

    The pool was quite busy, and there were a lot of loud people there, which took away from the enjoyment, but this isn't the hotel's fault. Continental breakfast was pretty good, but we opted to cook in our room. This was alright, except for the fact that there were only 2 pans. Not a lot to work with. Also, the floor was really filthy. I didn't bring socks, so regrettably I had 7 eleven feet. Yuck.

    I'd recommend this place to someone not planning on spending a lot of time in the room. If you're out and about and boating and beaching it all day and need a cheap place to crash, this would work.

    18/09/14 | Link | Rating: 3.0
    12. Douglass W.
    The tail of two rooms

    This establishment went Jekyll and Hyde on us in a couple different ways.  The most important was with the rooms.  Our room, in the 2nd building, not the main one (the one built around the pool), was poor.  The walls, not just one, but most, had dirty hand and finger prints all over them.  I mean, standing out visibly.  Would a wet towel or some cleaning solution be too much to ask to clean them up?  Room seemed a little run down, additionally we were put in a handicap accessible room, which we did not request and did not want (no "bedroom" or "suite", just one open room).  Very dissatisfied, room seemed run-down.

    Our friends though had a very nice room, was located in the building #1 (connected to office).  Seemed like it was well kept, decent couches, a true "suite", more like the pictures on their website.  

    2nd Jekyll and Hyde moment: Staffing.  
    Day time staffing are friendly, helpful, and responsive.
    Night time "staffer" (one person) was obtuse and didn't put any effort into helping the guests.  Very odd difference because it was so extreme.

    Beds were clean and comfortable.  Location is great (just off Siesta Key), and the pool was nice and warm!   And you can't go wrong with the price.  If it weren't for my room (and posted one example), I'd be all over this place for both the value and location, even with the apathetic night staffer (not a bad guy, just wasn't invested).  

    Suggestion:  Get rid of the plastic chairs some put out in front of their rooms....  VERY "motel" to have your room-neighbor sitting on her plastic lawn chair smoking for 6 hours straight.  Keep classing it up!

    28/04/14 | Link | Rating: 2.0
    13. G S.
    Nice place with mostly friendly staff except that skinny blonde at the front desk. She must be going through the change. Great location too.

    04/12/14 | Link | Rating: 4.0