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Hilton Garden Inn - Tampa Ybor in Tampa, FL

Hilton Garden Inn - Tampa Ybor in Tampa, FL

Specialties

The Hilton Garden Inn YBOR is centrally located near all of the action that YBOR has to offer. Newly renovated we offer 95 well appointed sleeping rooms, restaurant serving breakfast and dinner 7 days per week. All you can eat breakfast buffet with hot cooked to order items (open to the public) all for just $9.95 per person. Fully stocked bar and evening room service. We will see you on your next visit to YBOR City!

 

Company Info:

Rating: 3.28

Address: 1700 E 9th Ave, Tampa, FL, 33605
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (25):

1. Manny F.
Not a bad place to stay, great for Hilton points if nothing else.  If you walk 2 blocks, you et access to all the restaurants and nightlife, however, it shuts down around 10 on most evenings.

14/07/07 | Link | Rating: 3.0
2. Colleen B.
This hotel is located perfectly nearby everything you need on 7th. They have - by far the nicest and most consistant hotel staff I have seen in awhile, every single employee is a ray of sunshine. They were even nice while people were drunkenly bopping about the lobby at all hours.
The walls seem a little too thin and our room had an annoying a/c unit that came on every 30 minutes, but when it kicked off there were these 3 noises that sounded like a geisha's guitar " Shamisen" so that was sort of entertaining. I never complained, it might have had a way to turn off that we couldn't figure out.
Big, huge bonus points for having a microwave and fridge in every room, you know saves money before you hit the bars and clubs.

27/01/09 | Link | Rating: 5.0
3. Ryan M.
Nestled in the heart of Ybor, perhaps the most purely party-oriented city in Florida, is a lovely little overpriced branch of the Hilton megaopoly. The Hilton Garden Inn of Historic Ybor is magnificently positioned two to three blocks away from the Strip, which is about a 15 block long string of decadent shops catering to drinking, dancing, smoking, and a variety of other enjoyable behaviors of the wild-side of humanity. During Gasparilla, a month long party celebrating Ybor's pirate-oriented history, there is a parade, beads, breasts, and drunkenness on par with nothing other than the great Mardi Gras celebrations of old New Orleans. The Garden Inn is also magnificently positioned for those visitors seeking similar kinds adventure but with a darker shade of cosmetics. The Castle is the largest, most well known, and most impressive goth club in Florida and arguably all of the southeast, and it too is a mere couple of blocks from the very hotel which it is my great sadness to have cause to write about now.

This weekend, that being in the middle of Gasparilla, I did not expect to acquire a room. I thought more enthusiastic party-goers would have already snatched away all the rooms. But I lucked out, and got a reservation. When I arrived there, the hospitality staff treated me kindly. Even went out of his way to comp me for parking, when he saw that I was a state employee but he could not give me the room discount because the overbooked status would not allow the procedure. It was with a happy, easy heart that I set out to meet my friends at the castle to celebrate the birthday we specifically came to celebrate. I did not even enter the room before sallying forth.

When my friends and I returned from the castle, it was with high spirits, despite the fact that not a single member of my party had been drinking. On our way back to the hotel, I recall passing by an SUV that had a few clearly drunken ladies outside of it screaming about how they were not going home with apparently the men who had brought them. We chuckled and passed by. This is Ybor after all. This is Gasparilla even!

Upon entering the hotel room, Drew, whose birthday it was, set up his music station. I didn't think too much about it, because, after all, this is Ybor. However, before a single song could end, we were intruded on by an extremely condescending security guard. He made it clear that we would have to turn off the music, or we would be asked to leave. Naturally, we were all disappointed, but we acquiesced and turned off the music. Everyone was bummed out and some were considering leaving because we couldn't enjoy ourselves the way we hoped.

Things went from sad to outrageous and tragic when one extremely idiotic member of my group accidentally turned the music back on. We at least four of our group immediately told her to shut it off, but the damage was done, because no more than 10 seconds after the music was accidentally switched back on, did we hear the ominous, angry knock.

Yes, 10 seconds. There can be no doubt that the guard was standing in the hall, waiting outside my door for the disturbance to reach the critical level he was waiting for and he could demand that we all leave. Of course we begged, we pleaded. He was hearing none of it. So with a mix of sadness and anger, we departed. Having been in the hotel room for no more than 20 minutes total.

As we passed through the lobby, some of my group pleaded with the lobby attendant. He apologized profusely and mentioned that there was a corporate executive in the room next to ours. And if the hotel wasn't completely booked, he would have just moved us to a different room. Naturally, I asked him if I would be charged for the room, and with a shrug, he told me I would have to take it up with the general manager, John Sullivan.

The next morning, I called John Sullivan three times and was directed to his voicemail three times. Eventually, in the afternoon, he called me back, and was less than accommodating. He reported to me that droves of guests were complaining about the horrendous noise coming from our room. The guest across from the hall allegedly said "louder than any nightclub". That is, of course, insane. But honestly, despite the fact that this is the partyiest hotel of Ybor, despite that it was Gasparilla, I did not begrudge the staff that they needed to ask us to leave. Even that they were fiercely ready to spring to kick us out. What I do object to is the fact that I was required to pay for the service that I was not allowed to enjoy.

When I brought this up to John, he countered with the fact that our disturbance caused him to lose business, thus I did not deserve my room fee returned. I warned him, that this act of disrespect against me would lose him more business, but he would not be moved.

I never wanted to disturb anyone, but I think the Hilton Garden Inn took my punishment a bit too far.

25/01/12 | Link | Rating: 1.0
4. Marc F.
Stayed here during Christmas while on a road trip; found the place last minute and they still had available rooms. We had only planned on staying one night, so we didn't need any special treatment. Like other Hilton Garden Inns, this one looked almost identical; dining area on you left as you enter the hotel, informative brochures by the elevator and a business room incase you may need to use a computer.

The room was a nice size and very clean. We were out early the next morning and found it amazing they had already charged the room to our card; we just packed up and shipped out.

19/03/09 | Link | Rating: 4.0
5. Victoria N.
This hotel is perfectly situated if you are visiting Ybor City.  It's an easy walk to all of the restaurants and clubs on 7th and 8th.  The staff was nice, and even let us know the best covered walking route when the weather was threatening.

The room was comfortable.  We didn't try it out, but the pool is right off the lobby and felt like it was heated.  There is a $10 breakfast in the lobby, and an evening cocktail time.  Coffee and tea are complimentary, so we grabbed drinks and walked to find brunch in the morning.

Overall, a nice place to stay and the price was reasonable.

26/08/09 | Link | Rating: 3.0
6. Robert B.
This hotel has always been a good one. On my last visit there was hardly any water pressure and the water barely hit enough to shower with. Boo!

27/03/12 | Link | Rating: 2.0
7. Amanda M.
Nice hotel in Ybor City, just a block or two from great bars and restaurants. Staff got my dry cleaning back right on time and when my air conditioning wasn't working, it was repaired within a half hour.

Lots of plugs are easily accessible in the room and Neutrogena bath products in the bath although the water pressure was a little lacking.

I had the continental breakfast buffet and it was better than most. Fresh grapes, pineapple, and melons that weren't mixed into a cheap fruit salad, healthy cereal choices, hot oatmeal with toppings and a variety of yogurts. There were eggs and standard fare both out and made to order, but I didn't try those.

24/07/11 | Link | Rating: 4.0
8. Julie A.
Awesome location if you plan on clubbing in Ybor and not too far from I-4, so book in advance if you are planning on staying. (My brother went to Tampa a few weeks later, but he didn't book in advance and all the rooms were already taken.)

Hotel was pretty clean and the staff was very helpful and gave excellent service.

16/09/08 | Link | Rating: 4.0
9. Liane J.
Pleasantly surprised.  Room was large, free internet.  Nice desk in room.  Comfy bed that adjusts to be firmer or softer to your taste.  I would stay here again.

23/08/12 | Link | Rating: 4.0
10. Eric R.
The hotel is fine, but the final customer service experience left me very unhappy.

As a gold HHonors member, I receive free breakfast with my reservation.  The materials in the room clearly say the breakfast is open until noon on Saturdays.  So, how surprised I was when we went down at 11:30 and found the buffet closed.  

At first all the people at the front played like they didn't know what I was talking about, that the buffet always closed at 11.  "I don't know, that must have been a typo," one employee said in the way that means "you don't know what you're talking about but I don't want to piss you off."  But I went up to the room and got the room key jacket, brought it down and showed it to one of the employees, who apologized.  I asked him if we could get a $20 room credit to go have breakfast somewhere else, and he stated that "that shouldn't be a problem."  He called the manager over, and I got a totally different story.  She said she could not give me a room credit, but could credit 750 points to my account (practically worthless).  When pressed, and I mean pressed, she credited my account about $8.  -and- she said that they knew about the typo.  

No, the money isn't a big deal.  A bigger deal is the hassle of changing our breakfast plans on a travel day.  But most of all I just feel like this location did not deal with a bad situation well.  Why would they not maybe write in the correct time on the key jacket?  Or warn us when we checked in?  Given these missteps, was it a big deal to credit $20 to my account?  I think a good judge of a business is how they react when something goes wrong, and I think this hotel missed an opportunity to keep a customer happy.

26/12/10 | Link | Rating: 1.0
11. Elizabeth W.
Front desk agent was very kind and gave a good lunch recommendation. Our rooms were ready early, rooms were cleaned very well all days of our stay. Paying for parking sucks a little. Requests for items were answered promptly. Water pressure was a little lacking and the coffee in the room wasn't great. Overall though, a very pleasant stay.

09/10/12 | Link | Rating: 4.0
12. P G.
Hilton Garden Inns are usually a decent midrange choice. While the exterior and lobby looked just fine and the room was clean, the interior viewed like it could use a renovation. The carpet was worn and the hallway...at least on the fourth floor...didn't have air conditioning.  The neighborhood had a lot of unsavory characters walking around at night, but it looks like a fortress around the place. They charge you $9 per night to park there; not unreasonable considering one must pay to park anywhere near that area.

I asked the staff to keep my laptop in a safe (as a result of the Holiday Inn experience). When I returned to the hotel, they had it sitting in a chair in the office, clearly visible to anyone walking up to the desk. It didn't make me feel too comfortable about leaving it at the front desk afterwards.

The one thing that irked me about the visit was the fact I had a special rate. The hotel staff insisted I had a room rate not including breakfast, but including parking. I didn't even have a car, so I didn't know how that could happen.  Anyway, they said they'd give me the breakfasts "for free." So nice of them.

The breakfast was very good with a cooked-to-order omelette.

21/08/11 | Link | Rating: 2.0
13. Mary B.
This hotel does not live up to the Hilton standard.  Horrible customer service from check in to check out.  This was observed by the manager and condoned.  No service at breakfast - not even coffee, juice or water brought to the table - while 3 young ladies stood next to the buffet and talked.  When asked, I was told "they were trying a do it yourself approach", although this was NOT a free buffet and they expected a tip.   The room would not cool down and there was only one elevator that was very slow.

25/05/14 | Link | Rating: 1.0
14. Jo D.
Oh my aching back! Heard that from a couple of the guests who were here during our stay. After the first night in a room with no heat and a bed with deep craters, we changed to another room. Upon walking into the new room, we could see the indentions on the freshly made bed and knew we would just have to deal with it for a couple more days.

At least the new room had heat, noisy heat which clicked on, then kicked in, then was followed by some pinging noises, but it was warm.

There was a drip noise in the pipes. The sink wasn't dripping, but we could hear a dripping noise echoing through the pipes which was surprisingly loud as we tried to sleep. Sometimes for just 5 sec, sometimes a full minute. We heard it in the first room we stayed in as well as in the room we were moved to the next day (still on the same floor). We overheard people discussing the drip noise at breakfast too. Couple that with the sound from the heat, and the heavy room doors slamming shut and it made for a noisy place to try to sleep.

When I'm at a hotel, restful sleep is super important. I have to say this location didn't provide that because of the mattress and the noise.

BUT everything else was great. The location is excellent for walking around Ybor city. The people at the front desk were friendly and very responsive to our issues. The room was clean and appeared updated. There was a really nice breakfast available. Could get things like waffles, bacon, and omletts to order plus a buffet with really good breakfast burritos, biscuits and gravy, and fresh fruit.

I would gladly stay here again, but I would want to be sure it was on a newer mattress and somehow away from the drip noise in the pipes.

11/03/13 | Link | Rating: 2.0
15. Rob W.
This is great place to stay if you want to spend a night or two checking out the club scene in Ybor City. You can walk to everything easily and the hotel is very nice. You are actually staying closer to everything than if you drive up and park your car in one of the public parking lots.

23/05/13 | Link | Rating: 4.0
16. Diana M.
This hotel is in a great location to walk all over Ybor.  AND the nearby Trolley is waiting to take you downtown.  We are so glad we decided to stay here, the staff was super nice, the room clean, and it was the perfect location!

19/03/13 | Link | Rating: 4.0
17. Mario C.
Excellent hotel, great location, especially if you will be partying in Ybor (like I'm doing tonight).... PSA: don't drink and drive :-)

13/09/13 | Link | Rating: 4.0
18. Amy S.
I travel often but this hotel is in my hometown, bar district, so we book when we are planning on getting loaded and not driving. Just lovely! The staff is amazing, very accommodating and friendly. From housekeeping, to the front desk, the manager, the shuttle driver that took us to Carmine's on Seventh Ave (great staff recommendation), everyone was just delightful. They have an awesome patio, swanky furniture, perfect ambience to return to after a long night out. Breakfast was delicious in the morning, around $10, well worth it. They have a pool and the rooms were clean, beds were comfortable, what else does one need? Great experience.

21/12/13 | Link | Rating: 5.0
19. Joy R.
Be careful.  I am a frequent traveler and almost never have difficulty with Hilton.  This hotel made over $400 in unauthorized charges to a credit card that I used to pay for breakfast.  This occurred days after checkout and the rooms were fully paid with another card at the time of stay.  Very unethical and the Manager refused to resolve the situation.

02/01/15 | Link | Rating: 1.0
20. Dan G.
This is my favorite place to come. The staff are very friendly and very helpful. Now remember folks this is not a full service Hilton Hotel. The Garden Inn is different from a regular Hilton. The restaurant is only open for breakfast and the breakfast buffet is the best in the area. For $9.95 you get all your eggs orders, pancakes, French toast cooked fresh the way you wanted plus you get so much more on the bar. This hotel is in the heart of Ybor City a very historic area of Tampa. The hotel is a very perfect place to have meetings and other functions as well. In addition to the breakfast buffet they have a full bar, outside deck, swimming pool, fitness room and a business office.
My favorite server is Holly. She is the best. She knows what I like to eat and has it ready in a very timely manner. I recommend her 100%. There are other servers as well that Holly has trained. The other two servers are Mishari and Shareena.

03/06/14 | Link | Rating: 5.0
21. Taylor M.
I wish I had read other reviews about the mattresses at this hotel first.

After visiting the local restaurant & clubs of Ybor City for my 61st birthday...a good night's sleep was in order.

Not so: the mattress was horrendous!

Me & my husband both tossed & turned until 2AM.
Uncomfortable as hell.
We finally decided to leave and drive home to Kissimmee...it was that bad.

We told that front desk guy...and all he said was sorry.
Well...so much for being a Hilton Honors member.
I'm 'sorry' too;  Hilton has seen the last of me.

Did I mention it is in a very sketchy area,,,,with character walking around all night long from the projects right down the street?
And you get charged to park in an unsecured parking lot.

I'm done.

EDIT:
I received a very nice response after contacting the GM:
Ms. Murphy,

I apologize for your stay with us the other evening. I have reversed all charges and what is out there are only authorizations and they should release depending on your bank.

I just have one question regarding the person you spoke with about your problem, did he offer you another room?

I do hope that you give us another try (at my expense) in the future and I will have my assistant Chelsea Stone send you out a certificate for a weekend stay and I will make sure that your bed, room and everything else is 100% to your comfort.

Thank you for your understanding and I again apologize about the inconveniences you experienced.

Edward Carroll
General Manager
Hilton Garden Inn Tampa Ybor Historic District
edward.carroll@hilton.com
813-769-0130 Office Direct
813-769-0135 Office Fax
tampaybor.hgi.com

10/08/14 | Link | Rating: 1.0
22. Alexxander P.
Really great staff and amazing customer service cant complain at all! The rooms are super clean the rooms are also very luxuriously furnished. The bathrooms are as good as it can get and you definitely get what you pay for!

08/04/14 | Link | Rating: 5.0
23. Paul R.
This is a reasonably nice hotel well located, just a block or 2 from the main action in Ybor. We had some noisy neighbors our first night. It sounded like a post-wedding celebration. I guess the neighborhood can be sketchy at night, but the hotel feels safe. I saw another post about the mattress and I have to agree. I woke up with a sore back a couple of days. Other than that, the room was comfortable and the staff were friendly.

14/04/15 | Link | Rating: 3.0
24. Kelly M.
After a bad experience booking a seriously terrifying hotel through Expedia (didn't use Yelp, obvi), we found ourselves here. We worked with Matira at the front desk, with whom we shared our experience, letting her know we had been fiscally screwed by the booking giant. She went out of her way to ensure we got a great deal for the night and made sure we were totally satisfied. The customer service here was wonderful, the rooms were well kept and Ybor is a neat little area. I would highly recommend staying at this hotel. Thanks, Matira :) !

12/05/15 | Link | Rating: 5.0
25. George A.
Hilton Garden Ybor is in the best location of you want to visit Ybor/have to catch a cruise at the port or want to have a good time in Tampa!  All of the clubs, bars, reataurants of Ybor are only one block away. The hotel has a friendly professional staff and has all the amenities a business traveler would need (business center with printer and computer, guest laundry and of course a spa hot tub)!

Price is above average but the value can't be beat!

27/02/15 | Link | Rating: 5.0