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Best Western Atlanta Airport-East in Atlanta, GA

Best Western Atlanta Airport-East in Atlanta, GA

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Company Info:

Rating: 3.24

Address: 301 N Central Ave, Atlanta, GA, 30354

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    Comments (17):

    1. Chris C.
    Bed was comfortable and the grounds were clean. The hair dryer in the room didn't work and the every-30-minutes airport shuttle ran whenever the driver felt like leaving. Cheap, mediocre hotel.

    01/09/13 | Link | Rating: 3.0
    2. Happiness L.
    It's next to the airport so of course it will be noisy.  Room is decent and the staff nicely took care of basic needs.  It was clean.  Each room has a balcony and there is a pool.  Night time security monitors the parking lot.  IHop is 24 hours, and the other little restaurant there is a bit pricey for what you get.

    10/06/13 | Link | Rating: 3.0
    3. Austin W.
    Well, Delta botched my flight, so i am staying here for free.  HOO-RAY.

    Free wi-fi and free breakfast with vegan options are awesome.  The only issue at hand that I saw was that the Southern Restaurant attached to the super awesome hotel was just a little too lax as a restaurant--and that kinda affected my flow of enjoying my night here.  Fix up that restaurant, and you have a 5-star establishment!

    16/10/11 | Link | Rating: 4.0
    4. Clydelle J.
    I have stayed at best western hotels before and this is by far the best i have stayed in. Friendly, cheerful, and helpful staff. Big, very clean room. We got one with a king bed and the room was pleasantly decorated. It smelled good too! All rooms have balconies. Not that great of a view but that's not that big of a deal to me either. Complimentary breakfast was a nice surprise for me because it included eggs and sausage, and you get to make your own waffles! The reason i didn't give it 5 stars is because the pool was either still being built or being renovated. And also because you can hear all the noise from the planes with it being so close to the hartsfield jackson airport. Will definitely recommend to anyone. Will stay again if i somehow end up in Hapeville, GA again in one of my future trips.

    28/03/13 | Link | Rating: 4.0
    5. Tig G.
    Clean. Easy to find. Staff helpful and friendly.

    30/03/13 | Link | Rating: 4.0
    6. B J.
    My flt. was delayed and by chance chose Best Western as my hotel of choice for Delta to comp me for the night... lucky me!    Not much to look out from outside... but ended up getting room #611... non-smoking... you could smell the new carpet getting off the elevator... modern, clean... nicely appointed!  

    There's a 24 hour McDonald's, I-Hop restaurant, and convenience gas store very close to the hotel.

    FREE Wi-FI in the room!

    I would choose this hotel again if I had to do a layover!... and I should mention the handsome, helpful, and pleasant night staff checking me in - Kudos for all your help!

    11/11/11 - Woo hoo!  Just had the morning breakfast... 6 - 9:30??   Cereals, bagels, bread, juices, coffee, fruit, and better yet - eggs, bacon, biscuits n' gravy, and make your own WAFFLES!    Woo Hoo!   A hearty welcoming wakeup!

    10/11/11 | Link | Rating: 4.0
    7. Cy N.
    The hotel was clean with no weird stains, smells or any of that funky stuff. The parking was free and easily accessible. The breakfast was better than usual with no runny eggs. Staff was friendly.

    When we called to book we were told it was a 10 min train ride from downtown that they'd take you to the airport on a free shuttle and you can catch the MARTA from there ... Yes, you can take the free shuttle and it runs every 30 minutes, the train to downtown is more like 15-20 minutes so in all to get from the hotel to World of Coca-Cola (for example) with the wait, walking and transferring took one hour -

    If I did it again, I would still stay at this hotel BUT drive my car to downtown and pay $10 to park so I'd have the hour that I wasted on public transportation.However, if I wanted to party in downtown I wouldn't stay here b/c it is too far to get back.

    10/06/13 | Link | Rating: 3.0
    8. Becca B.
    This place wasn't bad, wasn't amazing, just fair. And that's okay.

    The customer service was good. The lady at the desk was very courteous, informative, and helpful.

    There was only one working elevator in a hotel that's 10 stories tall, so it made elevator-waiting a little lengthy and we were on the 5th floor so that was a no-go for the stairs.

    We came in late at night so had to park around the side and the lighting wasn't very good at all. In an area that's questionable anyways, that had me a little uneasy so I quickly ran in.

    The bed was really firm. I woke up a few times and tossed and turned and when I got up I was sore and stiff.

    Toiletries included soap, shampoo, and conditioner. Nothing else. The one time I needed hotel lotion is wasn't there!

    Towels were fluffy, yet absorbent. That was a plus. So were the lamps that had outlets built in. Made charging our phones a breeze.

    The balcony was beautiful, but the door wouldn't unlock so we could step out onto it.

    There was a fitness center, business center, and a pool but we didn't get to see much of it because we came in at 2 am and left at 10 am.

    Got our ATL magnets from the gift shop. Lots of little stuff there you might've forgotten.

    IHOP on the property. Helpful for the late night guests!

    The ORIGINAL Chick-fil-a is half a mile away on the same street, so that was pretty awesome!

    I don't know if it's Atlanta water specific, but the water was soft and it look a really long time to rinse my face.

    Hotel was very clean. Modern-ish looking.

    Overall, not a bad place to stay. Fair.

    28/09/13 | Link | Rating: 3.0
    9. John S.
    I'd never want to stay here for more than a night. There's a hole in the wall where the smoke detector should be. The hair dryer didn't work and they couldn't fix it. There was no drinking water. (You heard that right: there was no drinking water to speak of there. The vending machine that sells it was out of order.) The wifi was too slow to use. Something that looks like blood is splattered on the bathroom wall. Good times.

    12/01/14 | Link | Rating: 1.0
    10. Kira K.
    For $85 after taxes/fees on Christmas Eve, I thought this was a great price. Our room had 2 queen beds and it was a spacious room.  I had a super good night's sleep in comfort and everything was very clean and quiet.  We had a basic breakfast and the coffee wasn't that bad.  I would definitely stay here again.

    01/01/14 | Link | Rating: 5.0
    11. Jando S.
    Feeling the blunt of mother's nature's wrath for participating in man's destruction of the globe, I was forced to stay here while Atlanta was caked with it's first snowstorm in years. I'm generally not a fan of staying at airports but I'll opt for them when I know a nearby hotel room isn't going to be any better.

    But this hotel was a tad different. It's only a stone's throw away from downtown Atlanta, fairly close to Jackson-Hartsfield, literally situated to a number of eateries including the first (yes, that's right) ever Chick-Fil-A ( yelp.com/biz/chick-fil-a… ), and was a reasonably comfortable stay. It's a far cry from the Motel 6 type joints I've been forced to slum at in these situations and plus, Delta Airlines was footing the bill.

    The hotel's funky lobby decor certainly didn't resonate with the other Best Western's I've seen. A random bookshelf in the middle of the lounge, odd color scheme and mini-tile laden columns reminiscent of a crappy men's spa. Our line was moving at a snail's pace with only one guy manning the desk. By the time it was my turn, I couldn't help but ask, "Does this happen often?" To which he replied, "Snow? No, super rare." And I said, "No, lines like this in the middle of the night." He chuckled, "Yes. C'mon ... it's Delta!" I was hardly amused.

    But a smile came to my face when I saw my standard double bed room. The place was clean, the beds were comfy, and their cable was rock solid with plenty of channels to boot. Bathrooms are typical for these kinds of places, but the shower pressure was just the right medicine before I plopped myself to bed. For all of the airline lodging snafus I've endured, this was exactly what I needed.

    The morning breakfast was a mix of one's average continental fare, complete with bagels, waffles, cereal, and fruit. But wait, there was more: potatoes, eggs, and sausage? This morning just got better. I took my sweet time in boarding the shuttle and waved at the Chick-Fil-A on my way back to Jackson-Hartfield International.

    And as fate would have it, my flight was delayed yet again. Sleeping in never sounded so good.

    15/09/11 | Link | Rating: 4.0
    12. Juliet S.
    Ick. The hotel was clean, but I had a couple issues with my stay here:

    1. I reserved a King room and they overbooked and put me in a double. That's not really an annoyance, it's whatever.

    2. The lightbulbs in my room were dim and flickering. Made me feel like I was in a horror movie (white lightbulbs? Really? Felt very sterile)

    3. The woman at the front desk took her sweet time processing my reservation. First she said she didn't have it. Then I watched three other guests work with the other woman and get their room keys as I stood there waiting. I asked if there was a problem but she said everything was fine. It was a good while after that when I finally got my room key.

    I only stayed here because of a cancelled flight, and will choose another hotel that's more efficient next time.

    ALSO: pet peeve, the pillows are square. That's weird.

    05/01/14 | Link | Rating: 2.0
    13. Caileen D.
    Be careful the neighborhood is not the best. Easy access to the airport, Friendly staff, There are balconies in each room but the doors are locked shut.. Housekeeping didn't do a very good job, there was a pawn slip paper with resin on it. I give this hotel a 2...

    25/09/14 | Link | Rating: 2.0
    14. Bruce B.
    The staff is friendly,  not necessarily "professional" as they seem to have no code of conduct,  but they aren't rude,  just a little vocal about how they feel about things ("Girl! My time is UP, I'm out of here..." is not something that you express in front of guests...). People dont seem to mind though.

    The lobby and outer areas, need updating and more maintenance.  You can tell if s place is dirty if they don't show care about the rest of the property.  Ugly, dirty, dated goudy carpet and furniture told me the rooms were going to be sub-par... and I was right. Stains on the linen, broken desk chair,  dirty carpet, one overhead light way over to the far side of the room, by the window - making the room very dim. The bulbs they used were cheap, low wattage so the entire  suite was dimly lit, as if to hide something.  There was paint details showing sloppy work and the air conditioner wasn't working properly. The area is thickly populated with miscreants, and the front desk told us we had to go back to our suite and call down to file a complaint about noisy neighbors!

    The quality of the place wasn't bad enough to make people run away screaming, but it was far below what you would expect for the money and the venue. It as more like a well kept motel than a 3 star hotel.

    If it cost half the price they are charging I wouldn't complain,  but since ghey want to charge prices competitive to the area they should be ashamed of themselves for how they are servicing customers.

    09/09/14 | Link | Rating: 2.0
    15. Matt H.
    Had a very short stay here when flights were cancelled. Not a bad place, just in a bad part of town.

    13/10/14 | Link | Rating: 3.0
    16. Mark S.
    3.5 stars.

    We have actually stayed here once before about three years ago which was out of necessity at the time due to weather delays.

    Stayed again last night for the convenience of being so close to the airport.  We had to catch an early morning flight.

    With my company discount we got a King size bed for $59 before taxes. Some of the amenities are your standard continental breakfast served from 6 to 10, outdoor pool and free shuttle service to the airport where you can catch the MARTA to anywhere you need to go in Downtown Atlanta.  The shuttle runs 24/7.

    The lobby may be a little outdated kind of 1970'ish but it is well kept and clean.  You can open up you bedroom window and see runway. But you are far enough that you can get a good night's sleep.

    06/05/14 | Link | Rating: 3.0
    17. Big Mama's M.
    On our way back home to San Diego, we voluntarily got bumped so that a family of four could stay together. We were given two $400 vouchers for future travel, an over night stay at the Best Western and more food vouchers than we could possibly use.

    We had never done that before and were pleasantly surprised by the professionalism, speed and hospitality of the Delta Airline folks. We were directed to the curb where hotel  shuttles pick up their passengers to take them out to their rooms.

    When we arrived at the curb, Sam the driver said he was was full, but promised he would be back with a bigger vehicle. 30 minutes later we are still waiting, still sweating and starting to get really aggravated when up pulls Sam. True to his word, he had the biggest bus he could find and packed every seat.

    The AC was on full blast and I have to admit that was one of THE best shuttle rides I've ever had. He gave us a running commentary of the local area all the way back to the hotel and was very friendly, professional and kind. As we came out of the bus, I told him that he missed his calling and should've been a stand up comic.

    He just smiled and said " I try to make people laugh and be happy because I know that by the time you get to me, you are usually very tired and at the end of your rope."

    FREAKIN ASS WOW!!! I will bet good money that Sam doesn't make even decent money driving the van/bus, schelping those heavy bags or listening to people's shit but he was one of the coolest people I've ever met and a true asset to the Best Western. I hope that he is paid what he's worth...

    10/07/12 | Link | Rating: 5.0