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Ellis Hotel in Atlanta, GA

Ellis Hotel in Atlanta, GA

Specialties

Hip and sleek, yet faithful to its roots, The Ellis Hotel  bridges Atlanta's past and present like no other hotel in the city. Our intimate size and boutique style make us the definitive choice of travelers looking for an alternative to cookie cutter chain hotels.

Luxury accommodations strike the perfect balance between classic and contemporary - infusing a design and décor worthy of the National Register of Historic Hotels with every imaginable modern comfort (and quite possibly a few you haven't thought of), including a private-access women's only floor and pet-friendly accommodations. A stunning $700,000 refurbishment to our social areas has left the Ellis as downtown Atlanta's prime destination for networking or celebrating. With sophisticated indoor and outdoor venues  and a professional planning team, hosting memorable gatherings of up to 100 guests is our specialty.

Whether you are visiting for business or leisure, make the Ellis Hotel your tranquil retreat in downtown Atlanta.

History

Established in 2007.

The Ellis Hotel has received Atlanta Downtown Design Excellence Award for Best Hotel Design, 2008 and Atlanta's Urban Design Commission Award for historic preservation, 2008. The Ellis Hotel is on the national historic register and was built in 1913. Rate TOP 5 on TripAdvisor past two years, ranked as one of 13 Excellent Business Hotels Around the World by Better Business Travel, 4 Star Service.

 

Company Info:

Rating: 3.61

Address: 176 Peachtree Street NW, Atlanta, GA, 30303
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (76):

1. susan r.
Melt in your mouth, smoked turkey!  If I were on death row, I'd have to consider it for my last meal.  The service was extremely attentive.  We sat on the balcony and had a great view of the action on the street.

17/11/08 | Link | Rating: 5.0
2. Taryn W.
Great hotel, wonderful staff, delicious food at Terrace!  I planned a work trip to Atlanta for 10 people and the Ellis Hotel ended up being the perfect spot for us.  I ended up stuck in Atlanta for a few more days because of the weather in Chicago and they were wonderfully accommodating! I highly recommend this hotel!

07/02/11 | Link | Rating: 5.0
3. Ai M.
I stayed here for four days and three nights on a king corner room with many windows.  The bed includes a body pillow (there's a feather, foam, and hypoallergenic pillow menu).  I loved eating on the bed and watching cable on the 32" HD LCD.  The concierge can give you discounts if you ask for a restaurant recommendation.  The subway entrance is across the street.

15/09/08 | Link | Rating: 5.0
4. Justin S.
The food at Ellis is worth 3 stars: good but not great.  The wine list however is worth making the trip for.  Excellent menu of Napa wines hand selected by the bar manager (who's name escapes me).  If you happen to drop in, order a bottle of 20 bench (Cab) or the Elyse (Syrah). These are both amazing bottles and very economical - in the $30-$40 range.  The outside seating area is also very convenient if you'd like to enjoy a few stogies after your meal.

14/06/09 | Link | Rating: 3.0
5. Andrew J.
I am sure that there are much nicer schnazzier hotels in Atlanta that cost a whole lot of money, but this place was PERFECT! It starts with the staff, the concierge, the valet, the counter attendant, all of them were extremely nice and helpful. The room was very comfortable, the bed was soft and dressed well. The Bathroom was great, very sterile and had Zegna products. There's not a whole lot more I can say, highly recommended.

12/12/08 | Link | Rating: 5.0
6. Dara D.
I coordinate photo shoots and i have contacted the hotel regarding the possibility of a PAID day of shooting at the hotel and the staff that is responsible for answering the phone calls here are rude, full of attitude and have no concept of service...i have had small children answer phone calls that were more polite and helpful. I will never book clients at this hotel nor will i ever give them another chance for my business. I predict they will go under soon- good riddance.

12/07/10 | Link | Rating: 1.0
7. Garett N.
Great hotel with good service, nice staff, and a cozy atmosphere. It's also relatively close to the convention center, so it's easy to walk over there if you're in town for a conference. I can't stress enough how helpful the staff was in getting a taxi, providing local info, and being accommodating with holding your luggage. Recommended.

07/03/10 | Link | Rating: 4.0
8. Robert W.
3 out-of-towners and 2 locals had a wonderful dinner at Terrace at Peachtree.  We didn't stay at the hotel, so I can't comment on the accomodations.  Between us we had (and loved) an array of mostly small plates: fall salad (even though it was spring) with roasted figs, bacon, & goat cheese, bourbon-glazed pork chops with grits, shrimp & grits, spicy "Amish" chicken wings, and mac & cheese.  I was the only wine drinker, and enjoyed my glass of Albarino.  I would definitely go back.

12/04/10 | Link | Rating: 4.0
9. William E.
This Hotel is Amazing! The history of this place is it burnt down back in the 30's or 40's. 120 something people were burnt alive because proper emergency plans and water systems were not installed. Now, the hotel has been rebuilt and completely blew me away. I purchase the smaller king size room which came with a flat panel tv, king size bed, bathroom with a huge shower with glass door. Everything in this hotel is so nice and new. Although, I have to say my room stayed hot 24/7. I even turned the air down to 65 degrees and it remained hot. My boyfriend had a dream he was on fire too. So I'm not sure it those issues were the hotels problems or the history. But I did enjoy my stay. The staff is amazing here. Very Nice and Clean cut. They are there to provide wonderful service to you. Which I felt complete with. There is a 50 deposit when checking in, which I didn't expect but it was to be expected when staying anywhere. Valet is the way to go, They park for you and bring your ride back. It was 22 bucks. The only problem with that was it took almost 20 minutes for my car to arrive because it was so busy. but the next day (Checkout) my car was there ready for me to get in and go.
I'd say over all this would be a great place. Mind ya that, it is an older hotel, so the rooms and hallways are smaller than the common thought but the place is wonderful and I'll def be staying there again.

24/02/10 | Link | Rating: 5.0
10. David R.
Gotta give it a 4 because everyone was so nice.  Lots of smiles, attentive and sincerely helpful service. That is worth a lot.  Room was quite small but tidy, nice and clean.  If you are going to be out and about a lot the small room works fine.  Didn't eat in the restaurant.  The remodel was done nicely but didn't get a huge sense of the history of the place.  Paying $25.00 a night for parking is a drag.

26/02/12 | Link | Rating: 4.0
11. R H.
Loved this hotel! Staff was super friendly. Rooms were tres comfy and even the toiletries, soaps, shampoos were high end - Molton Brown no less! The second floor bar and restaurant area were pretty swanky and the location of the hotel itself - right across from the MARTA Peachtree station couldn't be more convenient.

OH, and one other thing that impressed me - on the day that I was checking out, I needed to leave my bags with the hotel until my flight later that evening. When I arrived to pick up my bags, the hotel staff allowed me to use the business center to check in to my flight online and to print out my boarding passes.  I guess they understand that even after a guest's stay is over service still counts!

Would definitely come back to this hotel.

20/10/10 | Link | Rating: 4.0
12. Dani B.
This review is strictly for the restaurant inside although I can say the outside and lobby look swanky. We went to the Terrace on NYE around 6 before a show. I saw the menu online and was excited about trying it. I give it 31/2 stars only because they didn't state on their website they would be serving a LIMITED MENU! My chicken sandwich was good, fiance had a sirloin burger...said it was good...salad was good... guess I should have picked up the dinosaur phone and called:) We'll return in the future

02/01/11 | Link | Rating: 3.0
13. S G.
absolutely no complaints. this was my sis's wedding guest hotel and it was a perfect venue with excellent appointments. hotel staff was tremendously helpful in helping us coordinate all of our guests. valet are prompt and heavily staffed so it's worth it to park with the hotel. I like the feel of EH, it's boutiquey and modern.

OH, one complaint, there were long blond hairs on my shower wall during the entire duration of my stay (4 nights). My hair is jet black.

Other than that I found the staff (from housekeepers to bellman to desk clerks and up) to be very friendly in that southern way I love, but also very professional. Had i stayed any longer they would have started feeling like friends! Hotel is also a great location, right across from a marta station and smack center downtown.

Oh, restaurant is impressive. I wasn't expecting it to be good and it was. I would walk off the street an eat there actually. Fair prices for a hotel.

14/09/10 | Link | Rating: 5.0
14. Jessica Y.
Stayed here Valentine's Day of this year as a mini-getaway in the city. It wasn't my first choice as I wanted something a little bit more romantic, but in the end I am very glad it was where we chose to spend the night.

From the time we entered the lobby everything was just as it should be on such a special night i.e. rose petals EVERYWHERE. We had a wonderful corner room, king sized bed. It was, of course, small, but that's what you get an expect from boutique hotels.

The bed linens, decor, everything was what I would call "chic masculine." Navy, taupe, what colors. All very chic and comfy. The bed was so amazing we decided to stay and sleep in instead of going home!

Bathroom (always important in hotels) doesn't have a tub but it does have a large glassed-in stone shower with a great rainy shower head. Loved it. And loved the upscale toiletries, too!

Pros: VERY quite, helpful staff, nice decor and bathroom, comfortable and relaxing. Price ... for a boutique hotel on a holiday night it was very inexpensive and easy to make a reservation for.

Cons: Downtown on a weekend morning is DEAD. (Walked a long time for brunch even though it was Valentine's Day!). Parking is expensive. Now get constant e-mails from Ellis.

Would stay here again!

17/04/09 | Link | Rating: 5.0
15. Mike L.
The Ellis.

After painstaking research into a hotel for a short trip to Atlanta for research, I chose the Ellis based on reviews from several sites. The Ellis looks nice online, several different travel sites gave it good reviews.

The Ellis is easy to find, is within walking distance of MARTA, other fine hotels (The Ritz is across the street), and dining (a couple of blocks from Five Points and other restaurants).

The building is quite majestic looking from the outside. Finding the valet parking area is a bit of a trick. You must get behind the building and come up the one way parallel to the hotel. $22 for in and out valet is no big deal.

The entry staff was about as good as one would expect at a chain hotel. One nice touch was that 15 minutes after checking-in, the desk called the room to insure that all was acceptable and to remind us of the complimentary wine tasting held every evening in the lounge.

We did inquire at the desk about any area drugstores where one could procure certain sundries. The staff sent us on a wild goose chase to several locations that were closed. We found out from the local information kiosk about a CVS on the edge of Five Points. It was open, but I do not recommend those who are not sufficiently trained in self-defense or hold a CWP go near the area on Sunday. I felt very uncomfortable by the people by which we were surrounded. I digress.

The wine tasting was a nice touch. Nothing special though. Just a cute waitress pouring free wine. Not sure where the tasting part came in. They should call it what it is, "free wine in the lounge." The bar is clean and nicely appointed, though it looks nothing like the pictures on the Ellis' site. They have flat-panels and comfy seats, great for watching the game (we were there on a Sunday).

After dinner at Pacci (see my other reviews) my guests came back to the Ellis for drinks (nothing in Atlanta is open or open late on Sunday :(. The bartender was gracious and buybacks were understood. Some drunk guy came in off the street and sat amongst our group. He was entertaining for a while, but quickly became unruly and annoying. I asked the bartender to get rid of him, as he was causing quite a disturbance and was threatening and grabby. The bartender seemed unsure of what to do so I was forced to handle the situation myself.

The bartender recommended several after-hours spots, all of which we learned were closed after a $25 cab ride. Do make sure of the Ellis staff's recommendations before venturing out. The cabbies in ATL will take you for a ride knowing full well your destination is closed.

After deciding to turn in, we asked the desk for change for the vending machines. They claimed they had no change. Normally, I could let this slide, but they told us earlier in the evening they had none. Why wouldn't they get change??? WHY???

Overall, I think that the Ellis is acceptable for one night's lodging, but I would be hard pressed to stay any longer. Do pay the extra $20 for the suite. The pictures on the site are from there. To be the caliber of hotel that Ellis purports itself, it needs a more knowledgeable staff, a dedicated concierge, and bigger, more luxurious rooms. I will consider the W, Four Seasons, or one of the known high-end places next time.

05/11/09 | Link | Rating: 2.0
16. Adrien B.
This review is only for the restaurant at the Ellis hotel as I have never stayed there.  I read about this restaurant on TripAdvisor and just had to check it out.  And I am so glad that I did.  It was the best food I had during my 1 week visit to downtown Atlanta.  We ordered the mushroom pate which was just amazing.  I am still thinking about it.  Then I ordered the pork chop which was great.  I am blanking out on what my husband orderd, but that was delicious too.  We sat outside on the balcony with a not-too-glamorous view of the Marta station, but the balcony itself was lovely and the interior of the restaurant and the bar looked really stylish and chic.  But the food... oh, the food!!!

23/05/11 | Link | Rating: 5.0
17. Mitchy B.
Me and 2 of my GF stayed here a few months back to watch a concert. First of all, we booked a junior suite thru priceline and when we got there they told us that booking a room thru the internet will not guarantee that we will the the room! fail! We were annoyed but we didnt let that put us down, what finally did it was the incredibly small room they put us in! we were not happy campers at all. On top of that, i left my CHI straightening iron there and never got it back! The hotel told me they didnt see anything! Ugh! The only thing good about this place is the location, if it wasn't for that, i would give it a negative!

02/09/10 | Link | Rating: 1.0
18. Eddie U.
I stayed at the Ellis Hotel for a week attending a conference and enjoyed every minute. Located in the heart of Downtown, you're close to shopping and tons of restaurants. The room was very comfortable with great service and an amazing view of the city. You really can't go wrong staying at the Ellis Hotel.  Thanks Again to the wonderfull staff, you represent the kindness of the city.

23/05/11 | Link | Rating: 5.0
19. Jimmy N.
This is a classy yet modern place with great food but only mediocre service sometimes.

15/06/11 | Link | Rating: 4.0
20. claudia g.
This is a moderately priced boutique hotel with great beds, linens and illy coffee.
Location is convenient (15 minutes from Airport, 5 from midtown and 10 from Buckhead).
I recommended it for business travelers and people on the go.  If you want decadence this is not it- although it does feel like your getting some indulgences for a great price ($140.00)
The rooms were a bit to small for me (San Francisco- New York small) and I wanted something a  bit more plush (for $120 bucks more you can stay @ the The Mansion).
The restaurant was being renovated but when I return to Atlanta- I will go back to sample.  Service was friendly and professional!

30/11/08 | Link | Rating: 4.0
21. Kay H.
I get that parking downtown is never free, but to have the alternative be 22.00 for parking the staff needs to be outstanding.
The best moment was walking in and walking out..
The valet attendant was very accommodating and nice
and the courtesy ended at that point
hmm
on the flip side its nice,small and could fit someone elses views
a women only floor is offered
though to me seems odd if you take the same elevator and such..

Yelp says it best, Meh. I've experienced better

to be politically nice- and fair to GM who is not aware of
how rude his staff is
its hospitality, get them up to date!

01/04/09 | Link | Rating: 2.0
22. J W.
The Terrace restaurant at the Ellis had the worst service I have ever had. They sat 3 other non-reservation tables before us when we had a reservation and we waited almost an hour to be seated. Then I ordered a salad for the figs that were advertised on it and it came with no figs. The menu is full of adjectives but what we received was not. We asked repeatedly for water and they would come and fill 1 or 2 glasses but not all of them. They kindly comped us 2 appetizers but considering all the mishaps they would have been better off comping us the whole meal to avoid this post.
I won't be returning.

12/04/10 | Link | Rating: 1.0
23. Gawain A.
Good service and clean rooms. Don't pay the $25 for valet and only spend $18 at the public parking for weekend parking. It's only 300 feet away and you can get free parking if you expedite it at Sweet Georgia's next door.

15/11/11 | Link | Rating: 4.0
24. Washington I.
very nice brunch spot.
well worth the use of a scoutmob.

02/09/11 | Link | Rating: 4.0
25. tania t.
The Ellis Hotel was everything a boutique hotel should be; inviting, fresh, clean, efficient, convenient, modern, chic, and a home away from home.

We loved our room with modern decor and Molton Brown bath products.  The bright and beautifully decorated lobby with prompt service and an excellent concierge (Devin) who helped us out with a foldaway map and tips for restaurants and discounts on tourist attractions.  We had a delicious breakfast on the 2nd floor at their restaurant that features only organic, sustainable ingredients and fantastic service.  They even opened the bar early to serve us their signature Ellis sangria, with white wine and fruit on the outside terrace overlooking Peachtree street and the Ritz Carlton across the way.  Later in the evening, they offer a complimentary wine tasting at 5:30pm; when we went, it was Bonterra cabernet sauvignon and another selection from Peru.  I didn't check out the business center (with complimentary printing and computer use), but my boyfriend used the gym and we were able to hook up to free internet access in our room.  Literally next door to the Peachtree center MARTA station, so very convenient and inexpensive to go from the airport to this hotel ($1.75 for the MARTA ticket and just 8 stops away).

The only downside was the lack of in-room safes and refrigerators, but they offer safekeeping at the front desk.

Would definitely stay here again and love this hotel!

01/06/09 | Link | Rating: 5.0
26. Jenn D.
Every moment that we interacted with the staff, from the reservations, to check in, to room service, to check out was just perfect.

We stayed here on the romance package on our wedding reception night. We checked in around 11pm and the woman who checked us in was so gracious and kind.

The romance package was totally worth it. Rose petals, champagne and strawberries, 16th floor view of my beloved downtown. Then breakfast in bed (super yummy) and a late check out.

The rooms are small, but for a weekend getaway in our own town it was perfect. The bed, robes, and shower were luxurious.

Checkout took a little time (something with the computer) so the guy checking us out made small talk and took a picture of the two of us together while we waited.

We didn't get a chance to check out the restaurant or any area of the hotel other than the room, but again from the moment we walked in I felt like we were royalty and that everyone was absolutely set on making sure we had a wonderful experience.

The only thing that was negative - I couldn't find the do not disturb sign, but housekeeping didn't knock til after 11.

03/02/10 | Link | Rating: 5.0
27. Mark S.
Room was horrible. The couch had stains, the bathroom shower stand had what looks like a hole that was either punched hard or sledge hammered. Well I have reported everything to the front desk so that I won't get charged. After the check-out a few days later I have noticed that there was an additional charge being made. I have called the hotel and I was told it was the water that I did not use. Here is the worse part. When I have called the front desk, I was told that I have to talk to the accounting dept, which was closed at the time of the call. So I have called the next day, talked to someone in accounting and the person asked me to call the front desk and talk to the hotel manager to get the refund. So I called the front desk back and asked to be connected to the hotel manager, which ended up in a voice mail. A few hours passed and I have received no callback. I was not happy about this nonsense so I called the hotel back and was finally reached the hotel manager who claimed no knowledge of the situation.

I will never go to this hotel again even if this becomes the last and the only hotel in Atlanta.

18/05/13 | Link | Rating: 1.0
28. Jit D.
The Terrace restaurant has the worst service I came up so far in Atlanta.

Went there yesterday for dinner. They had a private event going on upstairs and so they asked me head to the porch seating. There was no one to greet me except for the indifferent bar tender on the way to the porch who did not bother to say hi. I sat at an empty two people seating hoping a server would show up with the menu but no luck. I waited ten min and then I asked one of the hotel guys hanging around the bar area for a waiter and he asked the bar tender to go and take my order. But no one showed up for another five mins when I decided to leave and go across the street to the restaurant at Ritz Carlton where I got prompt service and an excellent Georgia trout.

Sad part of this story is that I actually heard good things about food the Terrace. But it looks like service is messing up the good work done at the kitchen! Messed up restaurant management when they should distinguish themselves with service as part of a boutique hotel. Sad!

12/05/10 | Link | Rating: 1.0
29. Jane B.
Comfortable clean rooms; great deal for the money.  The entire staff was fantastic!!  Calvin is the best!!!

23/05/13 | Link | Rating: 5.0
30. Paren S.
I'm not kidding: this is the friendliest hotel staff on the planet. From the bellmen to the guy making omelets during brunch, the customer service here is outstanding. Right across from a Marta stop and an easy couple of turns off the interstate, within easy walking distance to major downtown sites. The Ellis also gets the combination right by being hip but also comfortable. The rooms are so quiet and dark (and we were even right by the elevator) that our infant slept through the night. That's right: My wife and I stayed here with an infant and my 60+ year old in-laws, and everybody was happy. Great place.

04/06/13 | Link | Rating: 5.0
31. Kevin J.
This is a great hotel in the middle of downtown that not a lot of people know about.  I can't say the food is anywhere close to being edible but the service is usually fairly good and the hotel rooms are always clean and rather upscale for this small boutique hotel.  I have chosen to stay here many times and have a loyalty to this spot but wish they would get a better chef involved - one who cares about the quality of the food that is being represented.  Typically it's over salted, over oiled, and overpriced for what you end up getting.  Food needs a face lift.

27/07/11 | Link | Rating: 4.0
32. Amanda D.
I surprised my boyfriend by getting a room here for his birthday. I got a gift certificate for half off from halfoffdepot.com and I cannot imagine paying much more than that for the tiny little space of a room. Everything felt so cramped in there, and it made the bathroom feel out of place because that was far more spacious of an area. Also I don't think a window washer had been by for a couple months. I spent about 20 minutes in the room after I checked in, and the sound of doors opening and closing from other rooms was rather loud, even with my room being in a corner.
Sadly we did not notice that the toilet would not stop running until about 10:30 since we were out doing other things. The front desk wouldn't even bother to upgrade us to another room for just one freaking night. Hell, she could have put us in a room with a queen sized bed rather than a king for all I cared, because that running water noise is seriously irritating. Maintenance was luckily still there...but it stopped for about 30 minutes before it was right back to running.
The staff overall was super friendly and helpful, and seemed to care about your stay...all except that maintenance man. Apparently we were bothering him because he was still there so late on a Saturday.
The building is really nice, though, I always love historical hotels, and it's right by MARTA if you are willing to not drive there and pay a ridiculous amount for a valet.
I wouldn't mind staying there again as long as none of my money was involved and it was for a bigger room. Check out not being till noon was pretty awesome too, and it was rather quick. I got to keep the keys as a souvenir of my awesome surprise too.

20/04/10 | Link | Rating: 3.0
33. Helen B.
Stayed here one night last week while in Atlanta for work. Great friendly service. Big drawback was no wifi in the rooms, but the service made up for it. I think the rooms could of been cleaner, but they were fine. The bathroom was great, which is a very big plus.

The ac was a little loud, so I left the temperature to 75, which is fine for me.

The restaurant Terrace has some yummy food, both for breakfast and for dinner. Check it out! They also give you a voucher off your food at the restaurant if you stay at the hotel.

10/07/11 | Link | Rating: 3.0
34. Erica C.
Nice room, a little on the small side.  Great toiletries...Molten Brown...lush and delicious.  The only thing that made me knock down my experience would have to be cleanliness and attention to detail.  The reason I prefer boutique hotels is because they always seem to care about the little things and go the extra mile.  The dust ruffle on the bed had ketchup or BBQ sauce spilled on it.  It made my stomach drop.  There were rings and dust in places that should have been dusted with the previous checkout.  The price was good, but there are too many hotels in Atlanta for these things to be an issue.  

The thing that won me over was the hotel restaurant.  My husband and I both had the American Breakfast as we had the package that included breakfast.  I'm glad we we able to enjoy breakfast on the terrace overlooking Peachtree Street.  The food was pretty good.  

I do not know if I would stay there again.  For the money, I think I could find better in the area.  It was convenient to be in close proximity to so many restaurants and be in walking distance to Philips Arena.

12/05/11 | Link | Rating: 3.0
35. John L.
We used an internet deal for a one-night stay at the Ellis this past weekend.  It included a bottle of wine, a plate of fruit, breakfast for two, a $15 credit at The Terrace and a $20 spa credit.

The rooms are small, which is to be expected at a boutique hotel, but they are not stifling and tiny.  While small, the rooms are excellent.  They are clean, well-appointed and modern, overall very nice.  The Molton Brown soaps/lotions are a great touch and the bed is very comfortable.  We did not experience any street noise problems since we were on the backside of the building and not on the Peachtree side.  The price you pay for this is a likely view of the adjacent building's brick wall and nothing else.  Not a big deal, I'd rather sleep in quiet than look out at the skyline.

The staff is very friendly and seems concerned with your happiness and interested in you as a guest.  However, where I fault the Ellis is in their execution of service.  While the intent is certainly there, the execution falls short.  We were supposed to have our wine and fruit delivered at 4pm on check-in day, it did not arrive until 4:30 when we were ready to leave.  Our room service breakfast was delivered on time, but without silverware and napkins.  I called room service and asked for these items, but 10 minutes later they had not arrived.  I had to go down to the restaurant myself and get them.  That's just not acceptable for a hotel advertising itself with "let us surprise you".  After requesting a late checkout, my room key no longer worked after the standard checkout time, so again I had to go downstairs and remedy the problem.

This hotel lacks a service elevator, so you will often wait to get up and down, not to mention that when an elevator does arrive, it's likely to contain a member of the staff, perhaps with a large cart.  There are a few problems with this but most likely difficult to fix since installing a service elevator is probably not an option.

Overall the Ellis is a fine hotel but could be even better with a close review of their service execution.

10/10/11 | Link | Rating: 4.0
36. Trent G.
Fancy and affordable. We checked in for a little weekend getaway and I was very pleased with the staffs professionalism and speed. The room was very plush and the view was perfect [Sunlight right in the window with a good view of Stone Mountain] Conveniently located near a Marta station and walking distance to most other venues [Centennial Park, Philips Arena etc] I would recommend it to friends and family alike. Only downside was the lack of a mini fridge.... would have been a nice touch but its not that big of a deal.

22/10/12 | Link | Rating: 4.0
37. Drew Z.
DO NOT book this hotel for a business convening.

My company had a board meeting in downtown Atlanta, and the Ellis seemed like a great option. However, we were overcharged, and the hotel has refused to rectify the situation even though their own bill shows we had already paid for all expenses associated with the stay. Also, staff were ridiculously difficult to get ahold of, with the sales manager abruptly taking a week long vacation in the middle of the dispute, freezing all discussion.

In short, stay away hombre.

26/04/12 | Link | Rating: 1.0
38. Christopher E.
Bad enough to make me say *WOW*.   This review is just for the Terrace  at Peachtree (which is the restaurant inside the Ellis Hotel apparently they don't need their own yelp slot) and I should have been warned by the reviews what a nightmare the place was.

The "Valet Lane" was full of cars so we sat in the middle of the street for minutes before my friend trekked out to look for the valet who was nearby but making no attempt to see us as we blocked traffic.    

The hotel made no attempt to direct you to the restaurant but after wandering around we made our way up the stairs and found it.  Despite the cloth stained booth it was quite lovely to look at but that's where my compliments begin and end.

The menu is expensive!  I understand it is downtown ATLANTA but why does having lunch in the middle of the hood ensure you have to overpay.  My steak sandwich with side salad was $14.   The side salad was fine but the sandwich was 30% fat and grizzle.   I had one large piece that was so tough I thought I was going to break a tooth before spitting it out.   When I complained to our waiter he told me that "duh" I got a meat sandwich as if that implied I should expect grizzle and fat in my sandwich and bites that could break my teeth, but I honestly think he just barely knew English.  The  Oyster Mushrooms listed on the menu were non-existent, but at least the Herb-Chimichuri Mayo was good.  (If you want a better steak sandwich on the same line but with out the inedible meat try Nordstrom Cafe Bistro - YUMMY!)

He then ignored us the rest of the meal and we had to ask another waitress to get us our check.  (My co-worker had the chicken salad sandwich but noted it was not really worth the price either - not as bad as mine though.)

Thank Goodness we had a Scoutmob.   The point of a Scoutmob is to showcase how great your business is so customers will want to come back and not mind paying full price.  I am not sure I'd ever come back here even for a free meal - just not worth the hassle and the lack of care.

Luckily lunch was with my friend Jennifer and we always make the "adventure" (which this certainly was) a fun one even if the quality of the food and service just don't do it for us!

18/08/11 | Link | Rating: 1.0
39. Shivesh K.
The front desk was helpful, easy to talk to, and they happened to sense my reason for booking: a romantic getaway with the girlfriend.  The staff looked and found a bigger room and upgraded us without a hitch, and offered to show us around the neighborhood as well.  There was a bellhop who was especially helpful, pointing out some night spots we asked about that were all within walking distance.

Room was very clean and well set up.  This might be silly but I loved the tasteful toiletries and the tile and stone bathroom.  The showerhead was excellent and the water was piping hot - perfect for us after a long drive.

The valet was expensive but necessary in this part of town.  Here is how I feel about this: you have to budget for leisure, and an additional budget for convenience.  If you are staying downtown, expect to pay for the valet (and that includes the tip if you get good service).  The time, trouble and worry you save will be well worth it.  Instead of driving around looking for a spot, you will be safely ensconced in your room post shower and mid snack!

There is a neat jazz bar next door, and the Westin hotel and restaurant as well, across the street.  Plenty of eats within a few minutes in any direction.

There is a good police presence and I had an overall good feeling of safety in the area.  If you wander off south to find some of the bars and clubs in that area you might come across a rougher neighborhood but if you are less adventurous there is Five Points nearby.

I liked the boutique feeling about the hotel and its amenities.  If we had more time, I think a weekend at the hotel would be well spent.  I just had a night and a day there but it was well worth it anyway.  I will return in the future if the price is right.  However, this hotel seems to be on the upside and prices will no doubt reflect that in the future.

08/05/12 | Link | Rating: 4.0
40. Alice J.
I've been a segway tour guide and always wanted to stay at the Ellis, but not by myself due to its tumultuous past. My boyfriend was coming in town and wanted to change it up a bit, and I found the Ellis to be very affordable--under $100 with a $15 credit and complimentary wine tasting with a great bartender named Tim. Being a novice Atlanta historian, Tim and I bored my boyfriend nerding out on Atlanta folklore. The staff was friendly and punctual, and the room was top-notch with a beautiful view of Peachtree. The rooms are small, but use the space very well. Didn't feel cramped at all, and the shower fits two.

I would stay there again. And would recommend it to others. Always like to support historical landmarks.

23/12/11 | Link | Rating: 5.0
41. Anne H.
This hotel was simply beautiful.  Hotels are fun, but I'm fairly picky about them (see e.g., my Hilton SF review).    The Ellis is a) beautiful, b) super conveniently-located right downtown and by MARTA.  It is handy to both the business districts and the fun.  c) The Ellis is comfortable, and luxurious.  The rooms are spacious, with high ceilings.  The beds aren't too soft that you wake up with back problems, but they are huge and comfy.  I wanted to spend all day in the downy nest I made of pillows and blankets.  The bathrooms are well-lit and have great amenities.  The desk space is convenient and roomy, and the internet is free.  The hotel also has a handy business center where you can print for free (!) and a fitness center that is perfectly adequate, if small.  To make up for the smallness, the hotel also offers complimentary access to two other gyms across the street.

The best two things about this hotel, however, are the restaurant, and the service.  The people are wonderfully friendly, cheerful, and helpful.  For staying in the hotel, you get a $15 voucher for the restaurant, where they have one of the best farm-to-table menus I have ever seen.  I recognized several local farms from my Tallahassee farm tour (Sweet Grass Dairy - woo!).  The ingredients were clearly fresh, and it really makes a difference.  I highly recommend the fried egg sandwich.  There is plenty of variety on the menu (including for vegetarians and vegans), and the wine list is expansive.  I stayed at the hotel for two and a half days and ate every meal at the restaurant.  I'm vegetarian and was able to have something different every time.  The "daily specials" actually changed every day as well.

The only downsides to the hotel are: no airport service (although MARTA is right there so it hardly matters), and for some reason my coworkers had kind of a weird issue where there was only one mostly-empty roll of toilet paper and they had to go down to the lobby for more (could be solved by keeping extra in the room somewhere?).  Also, I ordered room service for breakfast, and it was pretty late.  That was only a problem because I was depending on the knock on the door to get me up, which is admittedly my responsibility.  But coffee is a crucial incentive first thing in the morning!  (There's coffee in the rooms of course, but I wanted my big french press pot.)  Also, like another reviewer, I requested a late checkout but my key card no longer worked after noon and I had to go back downstairs to have them reauthorize it.

03/05/12 | Link | Rating: 4.0
42. Luke G.
We are from Tennessee

This place was shwanky trendy.  Not too bad though to where its yuppieville.  It was an older building that was revitalized, and tastefully done.  The beds were soft, and spacious but the rooms were on the smaller side.  We were comfortable in the room though.  The view left something to be desired because we were looking at a old rooftop.  The staf was great! Aiming to please.  We would definitely go back and will.  Oh and there is a cafe next door called cafe intermezzo......delicious desserts!

18/07/12 | Link | Rating: 4.0
43. Raechel R.
Super helpful and friendly staff. Thoroughly enjoyed our stay. The hotel is conveniently located in Downtown Atlanta, right next to the MARTA station, making it easy to sight-see. Beautiful and clean hotel rooms with accommodating staff made our trip one to remember. Good restaurants, bars, and other attractions are within walking distance or less than a 15 minute MARTA ride. Held our luggage after check-out so we could explore the city before our flight left town. We ended up leaving a few personal items in the room and they called and left us a  message right away. Will surely be staying here again!

14/02/14 | Link | Rating: 5.0
44. Michael G.
With the exception of some very important accessibility issues, I found this to be exactly the kind of hotel I like to stay in. (I'm detecting a theme in my reviews.)

We booked a room here because of other reviews and that the hotel was slightly cheaper than some of the nearby larger brands.

We stayed here for a large conference. My wife and I went from the Airport baggage claim to the hotel via MARTA (Metropolitan Atlanta Rapid Transit Authority) subway in under 30 minutes and for $3.50 a person. ($1 for the card + $2.50 for the fare.) (It's worth noting that all of MARTA, including their buses are wheelchair accessible.)

The hotel check-in was easy and everyone on the staff was quite friendly. If a place is too posh, I think it can be intimidating. The environment felt dressed up, but casually so. A tad worn around the edges. The room was clean, decor modern, bed was comfortable. We had a clock radio that you could plug an aux cable into for audio. Although we were told that there was no wifi in our rooms (there was an ethernet cable and free internet via wired), we found that we could actually access one of the hotel Wifi routers from our room as well. (We stayed on the fourth floor.)

Other amenities really made the hotel. Free wine tasting everyday from 5:30-6pm. In house restaurant with an above average menu. Although we didn't use it, I thought the room service pricing was also quite reasonable.

Accessibility:
(I use a manual wheelchair to get around and travel with a service dog, so read only if it's a useful or interesting perspective for you.)

Check-in was easy.

The Staff didn't bat an eye at my 52lb service dog and checked us right in. (I believe the hotel is pet friendly for dogs up to 30lbs ordinarily.) There were several places on the same block offsite to take my dog to the bathroom.

The room size was fine for me, but a tad small if you have a larger chair or other equipment.

The desk area was almost ideally set up for accessibility. Easy leg room under the table. Ethernet port and extra electrical outlets were within easy reach on the wall next to the desk.

The bed was raised... (which I realize is useful for some people, but always a pain for me as its a more difficult transfer.)

The bathroom, unfortunately had some glaring problems. Although I generally liked the styling of the room, whoever design the bathroom mixed up the term 'form follows function.' The biggest problem was that they didn't use an ADA height sink... so they raised up the counter to accommodate leg clearance. Then they made the unfortunate stylistic mistake of putting an angled piece of wood in the leg space which basically precluded any wheelchair user getting their legs under the counter. Finally, they set the sink back from the front of the counter to finish the angular styling which placed the water controls in a hard to reach position.

Other little things. We stayed in a roll-in shower room. The shower was nice and had a fold down bench... however, the spray head didn't point directly at the position of the fold down seat... so it wasn't useful in a fixed position. (The spray head hand holdable.) The toilet flush was on the wrong side of the toilet so a wheelchair user had to reach over the distance of the toilet to flush.

As I did in my last review, I'm knocking the hotel one star for accessibility even though I would consider more. If you are able bodied and have a similar attitude as me, I think you'd like the place for a reasonable price. There are so many things they do right. However, if you are wheelchair bound, there are probably some disadvantages that are also above average.

22/05/12 | Link | Rating: 4.0
45. Christina G.
Looks a little worn in the hallways, but my room and everything else was pleasantly perfect! A doorman and bellboy greeted me on arrival, and I made my way through the small lobby to the front desk where chipper receptionists got me checked in, and sent me on my merry way with a local map, a list of nearby restaurants, and a $15 credit to the hotel restaurant.

No sooner had I gotten to my room and unpacked my luggage, when the phone rang -- the front desk touching base to make sure everything was to my liking. How extraordinary! The bath was spacious, with a nice tiled/glass shower and Molton Brown products. Free wifi. Large desk. Nice linens. I didn't take advantage of the gym or the restaurant, but I love that they host a complimentary wine tasting hour daily.

I didn't get to spend much time in Atlanta, but was able to walk to my destinations, and appreciated being in the convenient location. Definitely recommend!

10/04/12 | Link | Rating: 5.0
46. Blak B.
I will stay here again. I'm a fan of boutique hotels where the service is very personal. The staff is very accommodating. If you have the pleasure of being served a few drinks by Keith at the bar it will be an awesome experience during the wine down! During breakfast Sylvester will make you feel right at home and he also makes a mean Bloody Mary!

07/07/13 | Link | Rating: 4.0
47. Judith S.
Not for a business traveler
When it works, wi-fi runs around 5mbps, insufficient for checking my university email! Apparently, they are also short of batteries as the remote barely works (it doesn't light up when you push its buttons) so you have to use the TV at the preset volume.
Will not stay here again!

07/12/13 | Link | Rating: 2.0
48. Dawn H.
We stayed during a convention weekend and had phenomenal service all 3 days we stayed. The staff was friendly and on the ball. The location was great in relation to the convention we were attending.

The rooms were clean, well kept and we had plenty of space without tripping over each other.

I would not hesitate to stay at this hotel again!

05/07/13 | Link | Rating: 5.0
49. Miz G.
The hotel is very quaint. The lobby is well put together and the fitness room is nice for the size of the hotel. One thing made this an awful experience, upon booking hotel, I was never told of the several blockades that were placed around the hotel and streets surrounding the building. There is street construction for some new trolley system so I was told but I was not told the moment I booked. I circled the streets based upon my gps and realized every road was blocked. When I called the front desk for assistance they also seemed to be lost and didn't know the streets well. I was on the phone for over 15 minutes trying to locate the entrance to the hotel. Very disappointed on the need to call and still given horrible directions.

21/08/13 | Link | Rating: 1.0
50. Seth G.
Superb service. Excellent deal for a really quality hotel that goes above and beyond to make their customers comfortable. Highly recommended!

27/07/14 | Link | Rating: 5.0
51. Sydney B.
Long wait for valet, tiny rooms, excellent customer service and a great location.  All in all this was a positive experience, I wouldn't return due to lack of ammenities and all the construction going on around the hotel (I know this is nothing the hotel can control.)   The rooms themselves were tiny and felt the decor was very tired.  I did not experience any issues with reception or the check in or check out process, which was a definite plus.  Unfortunately until this hotel does some upgrading, I will stay elsewhere.

07/01/14 | Link | Rating: 2.0
52. Michelle K.
My boyfriend and I thoroughly enjoyed our stay at the Ellis Hotel.  I booked a night here for his birthday and was looking forward to staying in a modern-esque hotel in the heart of downtown Atlanta.

The staff is extremely attentive and courteous.  Everyone was pleasant from the valet guys to the room service attendant.  Our room was perfect.  They had down comforters, robes, and took care of all the extra amenities that I had requested for the special night.  Loved the modern decor, comfy bed and pillows and friendly staff.  For any future special occasion, I might just have to book another stay because our experience was that great.

11/09/11 | Link | Rating: 4.0
53. Crystal I.
I stayed at the Ellis Hotel on a business trip.

The service is exceptional!  I arrived late and was craving de-caffinated tea before bed.  When I asked the front desk they said they weren't sure but they'd check.  Minutes later I receive a knock at my door with the tea and a pot of hot water.  This was very unexpected and a pleasant surprise!!

The Ellis is in a great location downtown and had competitive room prices compared to the other hotels in the area.

The rooms are a bit small, but they have everything you need.

Breakfast in the morning was really good too.

24/05/13 | Link | Rating: 5.0
54. S S.
We did not get a chance to stay at this hotel, but the restaurant on the bottom floor was excellent! It was farm to table and absolutely delicious....not to mention the staff was friendly and had great customer service; they ran out of many menu items the first night we went there and not only gave us a free appetizer, but the second time we went the owner and chef himself brought out our meals and apologized for our first experience with their restaurant. They also gave us complimentary drinks for coming back after what happened during our first visit. The food was EXCELLENT, we ended up going back a total of 3 times while in Atlanta on a conference. Definitely recommended.

21/11/14 | Link | Rating: 5.0
55. Vanessa W.
This is a nice, clean, and centrally located hotel in downtown Atlanta. Certain things were not really together (it took over 20 min to get the car out of valet and on one day of my stay housekeeping didn't show up to my room until after 5pm). My husband ate breakfast in the hotel restaurant and said it was not very good. But the hotel is very affordable and the staff did seem to be trying to run the hotel well. The rooms are nicely decorated, if a little on the small side, the building as a whole was kept quite clean, and it felt reasonably secure since the elevators work with key cards only. There is also a hotel bar that does a free wine-tasting for guests every day at 5:30.

All in all, for the price and location, this is a very good deal.

31/12/12 | Link | Rating: 3.0
56. Dustin W.
Friendly staff stayed here fore my anniversary. Clean room great location I would definitely stay here again. For the room rate you really can't beat The Ellis Hotel.

02/04/14 | Link | Rating: 4.0
57. Pamela V.
On 10/19/14, I was in Atlanta for business.  I've stayed downtown at the Ritz, Hilton, Embassy Suites, and am familiar with the area. Rooms were hard to find, but The Ellis had availability & I had heard good things. NOT my experience. First, no valet. They have one, but he was elsewhere. When he & a bell hop did arrive, the service did not improve. The bell hop actually groaned when he saw more than one bag, but I do travel a lot for my job. After finally getting checked in & to the room, I called the restaurant to order dinner. I was told they were out of steak!!! And they weren't JUST out of steak. The employee told me they 'were really low on all food' & recommended I eat somewhere else, which I did. But, The Ellis does not improve after dark. In the room, the clock is not correct, but can not be set or programmed. Thank goodness for smart phones. Before sleep, I went in search of ice & soft drinks. The ice machine on my floor was out of order. Vending machines are only on floor 11 and 15. The one on 11 would not accept dollar bills. I never made it to 15, because the elevator would not accept the room key - for ANY floor. I had to wait until someone called for the elevator from the lobby for it to move. Still with no ice & no drinks, and quite aggravated, I asked the front desk if she or someone could help me. She pointed me to the bar. Where the one and only bright spot at The Ellis, Net, filled my ice bucket and comped me 2 cokes. The front desk, she called security because I was rude. Back in the room, I went to put my drink on the nightstand and found the note pad had been used as a coaster - by the previous guest! The TV picture was so bad, I just turned it off.  I did manage to rest, but in the morning found the coffee pot in the room did not work either. I would like to say I was surprised, but this seems to be the norm. And it continued! After my meeting Monday 10/20, I returned & again began the search for ice & drinks - no one on the staff can be bothered to assist with this task. I literally stepped off the elevator onto my floor and the power went out. Pitch black. Can't get in the room. Maintenance is on the floor for complaints that room keys are not working (sound familiar?) I called my corp travel office. I will not stay here any longer & will never return. The only reason The Ellis got 1 star is because no stars was not available - and for Net, the bartender. Please - stay ANYWHERE but here!!!

20/10/14 | Link | Rating: 1.0
58. Julie A.
Was planning on staying at the hotel, something came up and I had to cancel the day AFTER I made the reservation (3 days before intended stay) Almost 2 weeks later I've been charged for the room as a "no-show" even though I cancelled 3 days prior to stay. Called hotel they told me to talk to accounting and have no record of my cancellation?? And manager won't be back till Tuesday.... extremely annoyed by the whole situation.

17/08/14 | Link | Rating: 1.0
59. Maria M.
We recently stayed about three nights at The Ellis. We went for business to Atlanta and found that it was a great location to stay at, especially walking distance to the entire downtown area. The hotel is right across from the Ritz, and without having to expend a fortune. One of the best things about this hotel was the staff, starting from the Bell's boy to the front desk as well as the cleaning ladies, everyone was more than willing to help with a friendly smile.  When returning to Atlanta will definitely stay again at this Hotel. The only problem was the Wi-Fi which in occasions had a difficult connection problems.

18/08/14 | Link | Rating: 5.0
60. Catherine M.
Was in Atlanta for  conference and though we did not stay at the Ellis Hotel we did eat at Terrace Bistro FOUR different dinners!  They are delicious.  Everything on their menu is amazing.  The service was wonderful as well.  I would highly recommend this place to anyone.  The manager there is so nice and so was everyone else.  Jarod Thomas was our server on multiple occasions and he was great.  Very attentive and made sure we were always taken care of.  And when people on the streets started to bother us asking for money he came to our rescue quickly and sent them away quickly without any issues.  They also have great vegetarian options as well.  Wish I could get their food shipped up to the north east it was that good!!! High five you are doing it right.

04/11/14 | Link | Rating: 5.0
61. Adam B.
This is a nice choice and certainly a competent, comfortable hotel, but I didn't find it particularly special. The service ranged from good down to a little lackluster--but I will note that when I called down to room service to get a couple of bottles of tonic water, they were there within 3 minutes and didn't charge me anything. Little less successful in the lounge at night when there were only a few customers, but the bartender seemed more interested in polishing glassware and chatting with co-workers than in helping customers.

I liked the room. They're not huge (I had a corner room, which was cool and I think gave me more bathroom space) but they are nicely appointed and soothingly, if a little blandly, designed. No bed comfort problems. Probably good for work, as there was nice desk space and a comfortable chair with a good lamp. I also liked that the room had several windows, which opened a few inches. The blackout drapes were very effective. It's a short walk to a MARTA stop and it's diagonally across from the Ritz Carlton if you want to try a more complete bar experience.

Free wifi and boarding pass printing add value.

26/04/12 | Link | Rating: 3.0
62. Kyle C.
For a reduced rate around New Years for only $80 a night, the Ellis was welcoming for my group of weary travelers in town for some shows at the Tabernacle.

It's easily within walking distance of the venue and some decent food spots, including two 24 hour diners.

The hotel itself is clean and modern but service wasn't particularly notable. Parking wasn't included which was the only real issue I had with the hotel since the surrounding lots aren't really cheap either.

Wi-fi isn't particularly speedy but for the price and access it's a decent hotel.

02/01/14 | Link | Rating: 3.0
63. Cheryl R.
Happened across this gem when we decided at the last minute to stay an extra night in Atlanta. Their slogan is "let us surprise you". And surprise us they did. The price wasn't bad, king size bed, decent size room, great bathroom.

The room was clean and inviting. The bed was more comfortable that any that I've slept in on this trip so far (this is hotel #4).

Very convenient to the cnn/coke/aquarium as well as centennial park.

28/05/14 | Link | Rating: 5.0
64. Lera T.
I stayed in the cozy double double room with my mom and sister and it was nice! The room was a tad small but we really only used it to sleep, which was fine. The location is awesome! It's only about a 5 minute walk to Atlanta and other places. The service was very nice too. Wendy at the front desk was awesome and helpful. The breakfast buffet was delicious and had many different options. The rooms were small, but very clean. If you are staying in GA for a short period of time,I would definitely stay at the Roosevelt.

11/11/14 | Link | Rating: 4.0
65. Don B.
For a boutique hotel, it is very nice.  Right across the street from the Ritz.  Rooms are small but very nice.  Close to Centennial Park. Downtown Atlanta is slower than Buckhead.  But if you have a convention, this is a good place to be.

29/11/14 | Link | Rating: 4.0
66. Jasmin M.
I frequent Atlanta often for work and even though I typically stay at larger hotel chains, I prefer a boutique hotel. During my recent visit in February, I stayed at the Ellis Hotel and I was blown away by their hospitality. I was checking in to the hotel after a seriously delayed flight and hours of traveling and I was exhausted. Upon my arrival at 6 am, I was met with smiling faces and warm personalities. The staff was INCREDIBLE throughout my entire stay! Everyone from the valet to the bartender to the ladies at the front desk (especially Valerie!) was more than friendly and accomodating. They make sure to make you feel comfortable and do their absolute best to assist you.

One night after an exhausting day of working ( I guess I looked like I needed a drink), I was encouraged to visit the hotel bar for happy hour and I enjoyed mixing and mingling with some locals over a good, strong drink. Their bar is really popular.

All in all, I reccomend this hotel and I will be staying here again next month for another work related trip to Atlanta.

25/03/14 | Link | Rating: 5.0
67. Ali K.
I wish I was able to give this zero stars. Multiple things made this by far the worst hotel I have ever stayed in. First strike: TV was broken. Not a big deal, but still annoying. Second strike: my husband and I went to the $1 wine happy hour at the hotel's bar and each had a glass. Once we were finished, we left cash on the table to cover our $2 of wine as well as a tip for the waiter. We went out to dinner then came back to the bar for a drink before bed. Our waiter from earlier came up and said that he remembered us from earlier because we never paid him and skipped out on our bill. We assured him that we left cash but he didn't seem to believe us and said he would have to see about that with his coworkers. Not only is this ridiculous and unprofessional to begin with, but the dining area was full so other patrons were staring at us like we were criminals. The head waiter came out a minute later and we explained what happened. He didn't seem to care too much, so we decided to leave and have a drink elsewhere. We stopped by the front desk to complain, and the head waiter came out and then seemed to care more since we were talking to the front desk. Nickole the desk manager was very apologetic and had a drink sent up to our room. Third strike: we had placed an order for coffee to be sent to our room at a specific time the next morning. We woke up early so we could let room service in. Well, that time came and went and 30 minutes later we still didn't have any coffee. My husband called down and room service said they would send it up right away. 20 minutes later it arrived, but with only one cup... we ordered it for 2 people. Another 15 minutes later the second cup arrived. Later once we went to check out, we were charged $15 for what was listed as a $8 pot of coffee. What was the extra $7 for? Delivery and gratuity! $7 extra dollars to have our coffee delivered late and with only one cup.
Needless to say, I will never stay here again.

21/03/15 | Link | Rating: 1.0
68. Robert M.
Had a view of the river and Willis Tower from our bed! Very nice hotel room, Very nice breakfast. Every thing one can ask for. Excellent coffee. Good room service. Good air con. Excellent parking facilities.

07/01/15 | Link | Rating: 5.0
69. Robbie C.
So torn about writing a bad review.  Everyone was so nice and so polite.  The actual logistics of how this place works was bewildering though.  The internet was useless, it took 4 minutes just to load Google's main page.  So if you need to get any work done, this is not the place for you.  The phone's direct buttons in the room weren't programmed, so in order to call room service or the front desk, etc I had to use my cell phone.  The cable went out several times while watching TV, the walls are very thin, upon receiving the room service I finally ordered, there were no utensils brought, just a giant spoon; the general finishes of the place were also not what you'd expect from a "chic" or "premiere" boutique hotel as stated on their website.  Maybe they're in the midst of switching management??   I can overlook one or even two things going wrong, but something was off or went wrong at every turn.  
BUT every employee was extremely nice and professional.  So maybe if you just need a place to crash for a night and don't need to use any amenities, it would work?!

10/02/15 | Link | Rating: 2.0
70. Robert A.
I recently stayed a couple nights at The Ellis. It was my first time in Atlanta and found that it was a great location to stay at, especially without a car. There's a lot in walking distance and the MARTA station is literally right next door. Besides the location, the best thing about this hotel was the staff. I'm in the process of buying a house and some unexpected paper work came up that I had to print, sign, scan, and email back out. Nickole at the front desk helped out so much. She personally scanned my documents and emailed them to me and it made my life so much easier. The customer service was great all weekend and the staff really made us feel welcome.

Other positives: check in was quick and easy. Free printing at their business center. Quiet. Free wifi. Hot water in the shower.

The only negative I can think of is that the rooms are a bit on the small side, but they're still comfortable. Also, I would have liked to have a mini fridge in the room. Other than that, I had a great stay.

27/06/14 | Link | Rating: 5.0
71. Mark H.
Hospitality far beyond expectations.

Sorry if this review sounds gushy but these folks deserve it.

We went to the season opener for the Saints-Falcons and stayed here three nights.

This is a nice boutique hotel near the Westin, Ritz and others right on Peachtree at Ellis.  

We've stayed at the Ritz-Carlton (Chicago), and Westins and other upscale hotels around the country as we follow the Saints.  I'd say that the hospitality and staff attention far surpasses what we have experienced in the aforementioned hotels.  Period.

The rooms are smallish but it's a typical downtown location.  King Premium and the Suite were nicely appointed with comfortable beds and so on and the rooms were about what you would expect from a good hotel.

The restaurant is small but fine for breakfast or a quiet meal. On the other hand, the hotel is within walking distance of 12+ restaurants ranging from Hard Rock Cafe (yuk) to nice places.

Back to the staff and service:  From the moment we walked in to the last they were nice.  Chauncey in particular was a great guy (and a Falcons fan, so we had a nice lively discussion about the game), but they were all - and I do mean all - very nice.

I had a small problem with my TV at 10:30 PM.  Thought the remote batteries were bad. Someone came up and turns out it was the TV (a 42" flat panel display).  Five minutes later the guy returns with a TV and I'm back watching the news.  THAT is what I consider a commitment to guest satisfaction.

The restaurant staff at breakfast were equally nice and attentive.  As mentioned, the restaurant is small but we were a party of 6 and comfortable.  Breakfast buffet food was just average, but there is a menu, and an omelet station which was very nice.

Contrasting this with the Ritz-Carlton in Chicago, where one expects top quality service, the Ellis was easily a more pleasant experience (and there is a Ritz-Carlton across the street from the Ellis, and we could have stayed there but chose not to).

Oh, and the WiFi is free.  :-)

I'd say this is the hotel of choice unless you prefer a larger establishment.

08/09/14 | Link | Rating: 5.0
72. Tom F.
Was very disappointed....lights where out in the bathroom around the mirror,  There was an inch of dust under the night stand plus a used condemn.  I sent an email to management but had no response.  Just not somewhere I will stay again.  Location was where we needed to be, but, I will pay more next time for a cleaner, well maintained room.  The had even advertised as a multimillion dollar renovations just completed.  Well they need to invest in people that know how to clean and maintain a room.

16/05/15 | Link | Rating: 1.0
73. Jerry P.
I picked the Ellis over the Omni for the Clean 2015 convention. Though I kicked myself a bit when I had to walk back in the rain from the Georgia World Congress Center, overall I made the right choice. The staff at the Ellis are great. From checking in with Nickole to drinks at the bar with Daniel and Derek, who knew? The happy hour at the bar should not be missed. You can sit outside and have $1 wine and half priced apps.
My room was a good size and I was able to check in super early.  Why not five stars? The room, though spotless, is showing signs of wear. The furniture is a bit tired and the shower was in need of "professional" caulking. Yes, I am being picky, but if Yelp allowed 4.5 starts the Ellis would get 4.5. Thanks to everyone at the Ellis.

18/04/15 | Link | Rating: 4.0
74. Brock M.
Looks good, but plenty of problems under the surface. Wifi barely worked (at least in my room). Very noisy, even on the 12th floor (street noise, etc.).

Food was okay, a bit overpriced. The wine tasting sounded good, but they only had one kind of wine and ran out of all the food on the happy hour menu, just a few minutes after hh started.

Also, the room could have been cleaner.

Two stars for friendly staff.

02/05/15 | Link | Rating: 2.0
75. Allen S.
I chose to stay at the Ellis Hotel based on price and after reading previous on-line reviews of other hotels in the area.

Let me start off by saying the customer service was excellent! The valet attendant was very helpful and attentive, the bellhop was very pleasant, and the front desk attendants were very nice and welcoming. Check-In was a breeze and I had no issues. I was happy to have gotten a room high up instead of staying at one of the lower level rooms. I love staying in high places to capture the nice ambience and background views of the city.

When I arrived to my room, it was a nice clean and cozy layout for the most part. My room had a TV (non-HD), small fridge, double curtains, and a business table. The room made me feel welcomed. I just felt as though they could have done a better job with cleaning the room after the previous guests. I hope they change all of the bed sheets and not primarily the ones that guests will be sleeping on. I found traces of someone's hair behind the headboard and a coffee cup ring on the nightstand. The floors of the shower didn't look all that clean and I ended up showering in my flip-flops. Some parts of the showerhead sprinkler didn't shoot out water and that's usually an indication that the showerhead are clogged from excessive usage. Other than that, if they change all of the sheets and maintenance comes to fix those small details, the room will be phenomenal.

They offer complementary daily wine tasting between 5:30pm-6:00pm in their restaurant. I attended the wine tasting and the servers were extremely nice and helpful with the selections. I would have gotten breakfast-in-bed, but thought the prices were a bit too expensive. Your stay comes with free Wi-Fi and it was relatively fast for all of my needs. I must remind you that the hotel is directly across the street from one of the Atlanta Streetcar stops as well as the MARTA(subway system).

Based on their customer service alone, I would stay again if I'm in the area. I just hope those small issues with my room were just an isolated mishap and not an on-going trend.

02/05/15 | Link | Rating: 3.0
76. Marcus J.
One of Atlanta's hidden gems!

I loved everything we experienced during our short weekend stay at this hotel. Conveniently located near Peachtree Center, a short walk from the Marta stop and every other happenin' venue, this hotel is competitively priced relative to the major chains. Also, the front desk & bell staffs were some of the most friendly, attentive, and responsive people I've come across in my years of staying in hotels.

The room and bed were quite clean and comfortable, but nowhere near the luxury of a higher rated, major chain property. Also, because of my schedule tat weekend, I wasn't able to visit their restaurant and bar for the reputable happy hour. Even still, the combination of price, location, service, and comfort makes this "can't miss" hotel.

29/11/14 | Link | Rating: 4.0