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Hilton Garden Inn in Atlanta, GA

Hilton Garden Inn in Atlanta, GA

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Company Info:

Rating: 3.79

Address: 275 Baker St, Atlanta, GA, 30313

    Address: 3045 Windy Hill Rd, Atlanta, GA, 30339

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      Comments (33):

      1. Scott D.
      As good as all the HGI's I stay in. New, clean decor. Great service. Nice gym. Yes, you pay for parking, but you're right next to two major tourist attractions. I was on business travel and found nice restaurants within walking distance. Close and easy to get to freeways.

      20/12/10 | Link | Rating: 4.0
      2. Melody H.
      The Hilton Garden Inn Atlanta is just "fine". The people who work here are nice, the rooms are clean, etc...but it's just "fine".  There aren't really any restaurants close by that are open late (which posed a problem for us when we got a late flight into town and were super hungry when we got in), and so since we were so tired, it left us with their little "store" downstairs where we spent $25 on microwave dinners and bottled water.  Not a horrible place to stay at all though.

      18/06/10 | Link | Rating: 3.0
      3. David H.
      Our primary purpose for visting Alanta was the aquarium (which is absolutely amazing and a must see, especially if you kids which we do).  We picked the Hilton because of it's proximity to the aquarium and we didn't realize just how close it is, litterally across the street, so when we were done visting the aquarium with two very tired and cranky kids the walk was blissfully short. We did not eat in the hotel restaurant for breaksfast on account that it was not included with the room and it was painfully expensive.  We opted instread to walk up to the Corner Bakery on Peachtree right up from the hotel.  Overall, we were pleased and would stay there again.  Since the kids were so tired from our visit we decided to eat at Legal Sea Foods which is connected to the hotel and had a great meal overlooking the aquarium and park.

      21/08/11 | Link | Rating: 4.0
      4. Melissa T.
      Loved the pool on the seventh floor. Great location and friendly staff.

      26/06/11 | Link | Rating: 3.0
      5. Angela C.
      Top notch hotel facilities. The rooms are modern, clean, with a (smallish) flat screen tv, big tub, and complimentary internet. The breakfast restaurant overlooks Centennial Olympic Park / Aquarium area and has really good buffet style and made-to-order food. The fitness center is good, with both an indoor and outdoor pool shaped for laps as long as you can avoid the kiddies and crowd. A lap-able pool is very rare in a hotel, so I think this is a great unique amenity. The location is pretty much perfect for both tourists and business convention travelers. It's within a block or so from the Aquarium, World of Coke, CNN Tower, Georgia Dome and Centennial Park. It is also only a 1.5 block-walk to the Georgia World Congress Center, if you find the shortcut stairs next to the Omni Hotel. The hotel is pricey, and parking is $24 for valet and $18 for self park, but that is expected due to its prime location. Decent restaurants around, but remember you are in the touristy downtown area.

      So, pretty much everything I have to say about this hotel is great... except, as I concur with the previous reviews here and say, the service is not that good. The front desk folks are either not friendly or welcoming, or friendly but not too knowledgeable or helpful. I usually have a good point of reference when it comes to service because I look young (damn those asian genes) but travel a lot for business so interact with many service industries. When they look at me and see a kid walk up to the front desk, their initial interaction says a lot. My judgment is based on how they treat me before they see my Hilton Diamond status. If they talk to me the same way as the 50-year old guy in a suit, then they have my stamp of approval. Basically, I wasn't impressed at this HGI with the 3 different people I spoke to at the front desk. They weren't the worst, but there is a lot of room for improvement.

      But still a good hotel in terms of the comfort of stay. 3.5 stars. I would stay here again if someone was paying for it.

      10/04/11 | Link | Rating: 4.0
      6. William L.
      I have stayed at many Hiltons and Hilton Garden Inns and although this hotel looks nice at first glance, the service and staff leave a lot to be desired of.  I prepaid my booking and when I checked it I was told I would have to wait 3 hrs and as I sat in the lobby I watched them give away 5 rooms. I asked to speak to the manager who was in a meeting.  I called Hilton who called the hotel and poof - there was a room available.
      Suddenly it was excuses, they did not know I was waiting, there was a miscommunication, etc.  Maybe true, maybe not.  Needless to say I was not happy with that.

      The room was okay, very dirty windows - I opened the drapes - my mistake.  The internet is free but slow, hard to make and maintain connection.  There was only 1 towel and it took several requests to get extras.

      The breakfast was average - nothing to get excited over.  Not worth paying extra for. Probably some better locations nearby but with an early flight I did not have a chance to look around.  

      Parking is expensive at the hotel and no free parking nearby.  A bit of a walk from the metro - not as close as they claim and I certainly would not walk it after dark.

      22/04/09 | Link | Rating: 2.0
      7. Miles H.
      We picked the Hilton Garden Inn in Atlanta for mainly the location, which is great if you want to do all the tours within the 1/4 mile radius, and we did. The room was clean and had a good view out on Atlanta at night. The price wasn't too bad either, leaving us with some pocket money for all the tours we were going to do and you'll need some extra cash because they all add up.

      Their check out system is a little annoying, and I get it but having the ability to call down and just leave a message to check out is all cool in theory but leaves some sort of communication breakdown between front desk and housekeeping, leaving someone to swing by every 20 minutes beginning at 8am to see if we were still in the room. So I definitely felt rushed to check out in the morning even though check out is 11am.

      I liked the place, and the Valet was nice and let us leave the car for a few extra hours without an extra charge so I'd stay again, I'd just remember to put the do not disturb sign out before I head to bed the night before.

      30/04/10 | Link | Rating: 3.0
      8. Karen H.
      This hotel needs renovated or at least deep cleaned.  The decor is contemporary, leading to the suspicion it is new - and perhaps it is and just gets high traffic.  

      Our room was dirtier than I would expect at a Hilton. We had a sort of prison shower that looked to have been once a stall with sliding door where now hung a dingy curtain that blows in on you while you stand there rinsing off in your flip flops (because who wants to stand on browned tile).

      We selected a "city view" room, which was basically looking at the side of the GA Aquarium and the tips of buildings in the distance.  

      The service was great, especially at breakfast.  

      Would I stay there again? I don't know, the location is very convenient.  For one night it isn't bad, but longer than that I would find someplace else.

      10/07/11 | Link | Rating: 3.0
      9. Nickel W.
      Excellent service! They called to check on us every day. They asked for room preference at check in. They had pop corn and cookies for free in the lobby. They always greeted us.

      We parked and never needed the car which is a great perk for us. We easily walked to CNN Center, Olympic Park, World of Coca Cola, aquarium, tourist store and all meals.

      Indoor and outdoor pools were great! Hot tub too.

      Coin operated laundry facilities were nice because they had two washers and dryers.

      I have no complaints. If you are traveling with children then I suggest you stay on the same floor as the pool. Its layout is designed that it's quiet and convenient.

      11/08/11 | Link | Rating: 5.0
      10. T K.
      Great hotel!  Right across the street from the Georgia Aquiarium & Centennial Park. Walking distance to CNN.  Lots of great restaurants in the area.  The room was clean & comfortable.  I especially loved the shower!  It was very powerful.  I want one at home!!  Has an indoor & an outdoor pool and a hot tub!  The breakfast buffet was nice & reasonabley priced.  I think it was $12.95 & the kids ate free.  I'd definitely stay here again!  It's in a fantastic location!

      12/07/12 | Link | Rating: 5.0
      11. Rachel W.
      This was our second stay at the Hilton Garden Inn in Downtown Atlanta. It's conveniently located within walking distance to a lot of attractions. Check in was wonderful and the staff at HGI are outstanding! They went above and beyond to make sure our stay was perfect. The hotel itself is very clean and updated. The elevators are also super fast so no waiting forever on them to reach you. The valet parking was outstanding and Michael took good care of us and our car!

      Our room was also perfect. The adjustable beds were great and the room was spotless. Our view of the city both at night and during the day was just beautiful.

      We walked to centennial park for a picnic and walked to Rise Sushi Lounge for a delicious dinner. It was great not having to get into the car and drive everywhere. The beautiful weather helped a lot. We love this hotel! It's our favorite hotel ever and one we'll always stay at when we visit Atlanta!

      09/04/12 | Link | Rating: 5.0
      12. Tim B.
      Hotel was excellent! A+++++ Great location next to the Georgia Aquarium as well as a few blocks to the Georgia Dome. We went down for  Monday Night Football and cant wait to go and stay here again. If your in town for a sporting event this is the place to stay. Great value and staff! Also checkout Stats bar across the street and the Park Bar which is about 3 blocks away.

      08/10/13 | Link | Rating: 5.0
      13. Carrie S.
      I recently attended a wedding connected to the Hilton Garden Inn. Located in the Luckie-Marietta district of Atlanta, the hotel has a swanky, contemporary lobby with a Legal Sea Foods attached. Our hotel stay was pleasant. Checking in and grabbing some popcorn was a nice touch. They offer cookies in the afternoon as well (all with nuts though, not terribly allergy sensitive there).

      The hotel room itself was as swank as the lobby. As others have mentioned, the check out system is flawed. It was only more flawed by the out of town guests like us who needed to check out late to attend a newlyweds brunch. The hotel tended to be inflexible with this and locked out quite a few wedding guest rooms. We had to have our key reactivated to fetch our luggage. Despite the messed up check out process, the hotel was nice and close to everything in this part of downtown Atlanta.

      19/12/10 | Link | Rating: 4.0
      14. Kristy R.
      The Hilton Garden Inn is beautiful.  The lobby is stunning, the 7th floor patio/pool is gorgeous, the view of downtown ATL is great.  The rooms are spacious (beware of the handicapped rooms, though, the shower shoots directly into the bathroom).  The hallways have great pictures from the aquarium across the street.  

      BUT!

      The staff sadly does not know how to bill correctly.  We had to check in and out every day due to the way we set up our reservation.  This, of course, caused an issue with the staff day after day.  They also charged the wrong card on file and charged an incorrect amount on the other.  

      However, once you get past the fact that you're short $150...You'll see in a way this hotel is worth it mostly due to its location (GA Dome, Phillips Arena, CNN, World of Coke, and Aquarium are all within walking distance) and the fact that for $15 you get an awesome breakfast.

      05/04/11 | Link | Rating: 3.0
      15. Chris C.
      Very nice HGI location. The rooms are larger than usual and are as up to date as any location I've ever stayed at. The exercise room is a little small, but the equipment is in great shape. The breakfast is better than most locations with a cook to order section included in the standard breakfast. The cooks were very friendly and willing to make pretty much anything they had the ingredients for.

      The only negatives to this place are that they charge for parking and the area its in is completely dead at about 9PM. So you have to walk up to Peachtree if you want to go out in the evening.

      11/02/12 | Link | Rating: 4.0
      16. Staci R.
      Convience is key for this hotel.  Right next door to Centennial Park, the Aquarium, and the World of Coca-Cola!  

      I only stayed one night and it was so nice to leave the car in the garage and walk everywhere I wanted to go.  Self parking is $20 overnight, but you can leave your car in the garage until 3pm the next day before they charge an additional fee.  The hotel is decorated in an aquatic theme which is pretty neat.  The room was clean, and the adjustable bed (firmess) was an unexpected perk.  The rooms do have coffee makers and fridges which I usually don't find in Hiltons/Hampton Inns.  My only complaint is that the tile/grout in the walk-in shower was in need of a good scrubbing.  The had two good size "rooftop" pools (indoor and outdoor) and a hot tub, though they are only on floor 7.  The gym was bigger than normal, with free weights, a couple of treadmills, ellipticals and bikes, plus the regular weight machines.

      Again, can't beat the location!

      02/07/12 | Link | Rating: 3.0
      17. Jennifer S.
      This place is decent for a few nights. Walking distance to the park, World of Coke, and the Acquarium..BUT the service was seriously lacking when I went.

      My boyfriend is a Platinum member because he travels quite a bit and he received 0 perks. None. Nada. No water, no upgrade, nothing. It was somewhat disappointing because usually Hilton is great about being extra friendly and kind to their preferred members (platinum or not).

      When we inquired about some water the lady at the front gave us this, whatever-your-face look. Hahaha, ask me to show you the "whatever-your-face" look sometime..it is not very pleasant.

      But anyhow..the location is okay..the rooms are fairly spacious, and I didn't find any bed bugs. As a frequent traveler myself, this is important to me...but what makes or breaks a hotel chain for me is the customer service and thats why this place gets a 3 from me.

      08/11/11 | Link | Rating: 3.0
      18. Darren B.
      Great location, very convenient for downtown Atlanta attractions. Room rate not cheap. Clean room and comfortable bed. Lower rating is simply because AC was noisy and I would expect more, parking at $22 per night is unreasonable, and breakfast is extra.

      28/04/14 | Link | Rating: 3.0
      19. Peter B.
      My home-away-from-home! he most important thing about this hotel is location-location-location!! Across the street from the aquarium, the Hilton Garden Inn is locaed in the heart of the Luckie-Marietta development district. Within a block of walking, the HGI gets your to a dozen terrific restaurants. The hotel is relatively modern so the rooms are large and comfortable.

      Each room has a falt screen TV, a great working desk, a microwave and a mini-fridge. Everything you need for a short business trip. My only compaint about this HGI is that the wifi bandwidth is rather inadequate. Using SpeedTest.net to test the wifi, I've never seen a grade above D-. Still, this is my hotel of choice when I'm in Atlanta!

      27/01/13 | Link | Rating: 4.0
      20. Cindy E.
      I guess the location makes up for the tiny rooms. It's in walking distance from the aquarium, the Coke museum and a variety of restaurants and bars, which is great AND problematic as far as parking is concerned. The garage is open to the public (not just hotel guests), so on weekends it's a nightmare trying to park. No preferential treatment if you're paying to stay, I mean, unless you pay extra for valet.

      24/07/13 | Link | Rating: 3.0
      21. Ashley M.
      This was a nice hotel. The beds have the soft-firm comfort control. The breakfast you have to pay for. Nice place.

      15/09/14 | Link | Rating: 4.0
      22. Loren W.
      This hotel was outstanding. A very clean and sleek lobby, top notch and personable valet to an excellent guy at the front desk. The room was spacious, comfortable and  had a great bed. This was a great stay in a great hotel.

      17/09/14 | Link | Rating: 5.0
      23. Teresa B.
      Overall, my stay has been pleasant.  Couldn't ask for a more central location!  My room is comfortable, clean and quiet.  The staff is amazingly friendly and helpful.  I am here for work and would highly recommend staying here if you are in town for business.

      10/07/14 | Link | Rating: 4.0
      24. Jonathan F.
      Nice rooms that are clean and well maintained. Comfortable beds with no shortage of pillows. Solid water pressure in the shower. Most importantly though, great service at check in and complimentary coffee in the lobby. A must have to start your day off right. Overall a very good value hotel that I left with no reservations about staying there again. Haha. Get it... Reservations!! Oh man...so clever. Anyways, I also reccomend the seafood joint that is connected to the hotel. Great for a drink and a quick meal.

      10/10/14 | Link | Rating: 4.0
      25. Antoine C.
      I'm from Atlanta. Every time when wifey and myself are able to have a date weekend. We stay at Hilton garden inn . They have the best service and its around lots to do.If u stay or around the Hilton garden stop and try the french toast its the best we ever had.

      08/11/14 | Link | Rating: 5.0
      26. Karen R.
      great customer service, very friendly.   beds are very comfortable.  nice decorations.  great location.  coffee in the room is good.  Legal Seafood downstairs is convenient.   Nice pool and spa area.

      20/10/14 | Link | Rating: 5.0
      27. Rachael V.
      Stayed here on a weekend excursion to Six Flags. We did not partake in the breakfast (extra cost) but ordered dinner (mine was a veggie burger & it was fantastic) that they let us go to our room & called us when it was ready. Extremely comfortable beds which is very important to me (I'm hard to please.) The staff was very nice. I really liked how check out was at noon (most places it's around 10am it seems) We didn't go to the pool due to the numerous amounts of kids but it looked nice. Overall I would stay here again!

      02/05/15 | Link | Rating: 4.0
      28. Matt W.
      Stayed two nights at the Hilton Garden Inn - Downtown Atlanta for a work conference. Prices were reasonable considerable considering the location. The hotel is within a 10 minute walk of the Georgia World Congress Center, CNN headquarters, Phillip's Arena, and the Georgia Dome.

      Received a care package with a couple bottled waters at check-in. The room itself was nice, pretty standard, not that I expected the Ritz-Carlton. Flat screen HD TV with work desk, chair with reading lamp. mini-fridge, Keurig coffee maker, microwave, small safe. There's a business center with a couple of printers, computers, and stationary on the first floor.  The hotel has two pools (one indoor, one outdoor), and an outdoor jacuzzi. I also noticed a game room that didn't seem to have much in it but a foozball or pool table. I was on the 10th floor, and had a pretty cool view of the Georgia Dome.

      Would definitely consider the Hilton Garden Inn downtown if I were staying in Atlanta again

      31/03/14 | Link | Rating: 3.0
      29. Nicole J.
      The rooms were clean. We had a junior king suite with a view of a brick wall across the street. The guy at the desk, Ahmad, was wonderful. He made the stay fun. There were two servers, Alisha and Brandon, who made breakfast nice. The older cook in the morning was rude and a HORRIBLE cook. The main reason why I'm rating 3 instead of 4 stars.
      The hotel is steps away from the amazing aquarium, world of coke, CNN, Olympic park. I'd stay here again.

      19/07/14 | Link | Rating: 3.0
      30. Phil B.
      Other then there were way way way too many kids it was a great hotel. Only one night, our last nigh was there any noise in the hall. Someone was allowing their child to run down the hall yelling. We had room 1122 it is right by the equipment room. So on one side no neighbors. The room on the other side was occupied but it must have been adults only. We heard nothing out of them. We were able  to get a goods nights sleep for our three night stay. The room smelled extremely clean and looked clean. Only thing I saw were the carpets outside the elevators really  needed cleaned.  You are walking distance to Coke, The Aquarium and The Center for Civil and Human Rights. The food close by is not great. The breakfast at the hotel was pretty good but 30$  for two is kinda pricey. Sybway across the street 2 drinks and 2 breakfast 6in sandwiches 13$. We never used the pool, too many kids. Self parking was 22$ a day, vallet was 28$  We self parked.  Would I stay here again ? No. I would opt for being further away for the chance of less kids.

      09/04/15 | Link | Rating: 5.0
      31. Alex P.
      Terrible internet, good service, nice rooms. I do like this hotel, but they market heavily to business, so slow internet speeds are especially frustrating.

      I come here often for work, but I will truly consider other hotels and chains now because of this. I even paid for "premium" speeds which apparently top out 3mbps during non-peak usage times. This means I can't be in on certain video meetings, access certain files, and be productive, even after paying extra. For business travelers, this is a critical amenity, so either be up front about it, or increase your speeds for premium customers.

      02/03/15 | Link | Rating: 1.0
      32. Eli L.
      Although the rooms are small, the space is efficiently used.  There are no king beds only queen, but the free wi-fi makes up for it.  The room was clean and all the amenities needed were provided.

      Parking is $20 a night and is valet only with in and out privileges.  The front desk staff was extremely courteous and very eager to help. Free coffee is provided in the main lobby in the morning.

      05/03/15 | Link | Rating: 4.0
      33. Trish B.
      I'm not sure what makes this worthy of five stars more - the fantastic staff or the out of this world French toast.

      Let's start with the staff. Even before I arrived, the staff was great. I had multiple reservations for my team, and they called to confirm all of them, combine reservations, and basically do everything possible to make my life easier.

      Once in site - they were as friendly and as helpful as could be. All week they called me by name, (well - Miss Patricia) and went out of their way to accommodate us.

      Now, onto the french toast. You HAVE to try it. The recipe comes from the chef's dad in the Dominican. And it's addictive- i ate it every morning I was here (that would be 6 days in a row). Even if you aren't staying here but nearby - stop in for breakfast.

      This hotel is very conveniently located near the college football hall of fame, Georgia world congress center, aquarium, world of coke, and a few other attractions.

      The only negative is the bed wasn't as comfy as I would have liked.

      22/03/15 | Link | Rating: 5.0