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Holiday Inn Express ATLANTA NE - I-85 CLAIRMONT in Atlanta, GA

Holiday Inn Express ATLANTA NE - I-85 CLAIRMONT in Atlanta, GA

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Company Info:

Rating: 3.50

Address: 2920 Clairmont Rd NE, Atlanta, GA, 30329

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    Comments (4):

    1. Ellen C.
    I have stayed in many Hotels near Emory University and this by far has been my worst experience to date.  I originally booked a king size bed and upon arrival requested a change to two double beds to accommodate my daughter.  The management was helpful in assigning me another room, but I did not actually go to my room until the evening. Later when I went to the room, I found it was occupied by someone else.  Going back to the front desk, the customer service person noticed an administrative mistake had been made.  I was assigned another room.  This floor and room had a distinctive odor of dirty socks, but it was very late so we just decided to live with it for the night - we weren't sure if it was the pile of take out food left by the garbage can in the ice vending area or a problem with the room itself.  Our hope was that it would get better the next day.

    Unfortunately the next day we discovered our phone was not working - broken or missing jack; the TV was scrambled and not working; the ice machine broken on the floor, requiring going to the 4th floor and the odor of dirty socks had now risen to the level of something close to sewage. I called the front desk again and when I mentioned the odor they first said they would send someone up to spray the room - which would not have solved the problem.  The entire second floor smelled.  A few minutes later they offered to move me to another floor.  I accepted, since the odor was so bad, but I had to pack up everything and once again it was late at night.  

    Although the management did address my problems,  the room should have been customer ready from the start- phone,TV and ice machine working, room fresh to move in. I have never experienced so many issues in one stay and find this unacceptable especially when you are just looking forward to relaxing in your room after a long trip.  I would not recommend this hotel unless they improve the conditions of the room.  Otherwise you might be in for more aggravation than rest.

    26/08/14 | Link | Rating: 1.0
    2. James J.
    Access:  This really is easy access off the interstate.   This is right off interstate 85.  So it is very accessible.

    View: There is not much of a view as this is a typical hotel right off the interstate.

    Rooms: The rooms have been remodeled.   So the room I stayed in was was nicely remodeled.   Thirty-seven inch flat screen television with Direct Tv so there are several Hbo channels.   There was plenty of hot water.  This is a pet peeve of mine since I travel a lot.  Another pet peeve of mine is a shower that does not drain and you are standing in three inches of water.  Fortunately this was not a problem in this hotel.

    Cleanliness:  Since the rooms have been remodeled everything was nice and clean.

    Free breakfast is included in your stay.

    Overall I would recommend the place.

    13/06/14 | Link | Rating: 4.0
    3. Veronica S.
    I was really impressed with the Breakfast! It has all the typically, coffee and juice choices, but from the muffins to the bagels, fruits and yogurts to the omelette and sausages! It's pretty good for a breakfast that's complimentary!
    The hotels color themes is fresh and bright colors that I like! It's clean and fresh! Definitely come back here! About the GPS, the Waze it's true, did not get me here, but regular Maps did!

    23/04/15 | Link | Rating: 5.0
    4. Kent M.
    Just right for our needs close to PDK airport. All the needed stuff here in room. Would sure stay here again.

    24/03/15 | Link | Rating: 4.0