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Omni Atlanta Hotel at CNN Center in Atlanta, GA

Omni Atlanta Hotel at CNN Center in Atlanta, GA


Located across from Centennial Olympic Park, the Omni Hotel at CNN Center features 1,070 luxury guest rooms and suites with views of the Atlanta skyline, full-service Natural Body Spa, 24-hour fitness center and heated outdoor pool. The hotel offers convenient access to Philips Arena, Georgia World Congress Center, Georgia Aquarium, World of Coca Cola and the Georgia Dome. Hartsfield-Jackson Atlanta International Airport is located 8 miles from the Omni Hotel at CNN Center.


Established in 1958.

Omni Hotels & Resorts creates authentic guest experiences at 60 distinct luxury hotels across North America. From our resorts featuring over 20 world-class golf courses and award-winning spas to downtown properties perfect for leisure and business travelers, each Omni showcases the local flavor of the destination while featuring four-diamond, personalized service. The brand, founded in 1958, is frequently recognized by top travel magazines, consumer research organizations and trade publications.


Company Info:

Rating: 3.26

Address: 190 Marietta St NW, Atlanta, GA, 30303
  • Mon: Open 24 hours
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Hotels in Atlanta, GA



Comments (140):

1. Deanna C.
My employer hooked employees up for the night here so we wouldn't have to go back home during the Southeast "snowstorm."  I didn't have to pay for the room, and luckily! I wouldn't stay here again. I, and several of my co-workers were put in a room facing the inside of the hotel where it was very noisy.  Make sure you ask for a room that faces the outside, or you'll have to hear everyone in the hallways.  A teenager's birthday party and a wedding, I think, were going on.  It was 20 degrees outside, but the thermostat in my room would only go to 71- and it ran all night.  I was freezing!  Plus I woke up this morning with the worst back ache.  I never get back aches!  The bed was not a W dream bed, that's for sure.  The outside of the hotel and the lobby look very dingy and run down. The inside of the room was nice, except for the outlets look like fire hazards. They also didn't even offer complimentary coffee for breakfast, nor a muffin - nothing!  I do like the fact they give you a hair dryer, cotton balls, and q-tips.  I also like how every room has a "patio" facing the court.  It was also nice getting to sleep in, since it literally took me 3 minutes to walk over to my desk!

20/01/08 | Link | Rating: 2.0
2. Beth H.
I stayed in the North Tower.  Yes, the decor is very traditional, but tasteful and I did not find it needed remodeling at all.   The bed, pillows, down comforter all great.  Water pressure to spare.  The 5 stars is because every single employee I encountered was smiling, helpful and courteous.  From housekeeping to the bellman.  Awesome service.  Location is walking distance to several attractions.  Some people gave less stars because the parking is expensive -- guess what -- you're in a major city.  Every hotel my colleagues were at was the same rate.

10/04/11 | Link | Rating: 5.0
3. linda t.
doesnt get better at the price. i felt like i was staying at the ritz!! the service is amazing and i gotta say, the staff is super friendly! free wi fii for select guests, and all you have to do to be a select guest is sign up for the rewards program which is free. as a select guest you get 2 free beverages of choice delivered to your room every morning, and free bottled water. not bad for not having to pay a rewards fee or anything to join.

another example of great service, we had ordered chinese take out and i had to meet the guy in the lobby to pick it up, they cant come up because a key is needed to get up to the rooms. anyhow, the chinese food came without plates and utensils, the girl at the front desk called room service and had plates and utensils delivered to my room for free, the best part of it is the fact that by the time i got up to my floor the room service guy was knocking on my door with my plate and utensils!! now how much better does it get!!

06/08/10 | Link | Rating: 5.0
4. Jenny F.
This hotel can be found cheap on Priceline.com .  It was nice having the Marta station located at the hotel.  This made getting around the city super easy.  There are a few stores located in the hotel and also a food court.  You can even tour CNN news studios.  However when we were staying the tv evangelist Joel Osteen was doing a show in the coliseum.  There were thousands of people everywhere.  It was really hard to get around and use the elevators or eat in the food court.  My husband and I thought that BIlly Joel was there.  HA!  I never saw so many people with bibles in one place.

27/02/07 | Link | Rating: 4.0
5. Kevin G.
Fine.  Good views of ATL, decent color palate for the room.  Kinda cool to be in the Starbucks line behind CNN news anchors, complete w/make-up + mics/ear pieces all over.  The concierge was very helpful not in recommending places, but helping us figure out the best way to get to the places we'd found on Yelp.

13/06/08 | Link | Rating: 3.0
6. Phil M.
They made a mistake with what I had reserved, so instead of making it hard on me, they upgraded me to a suite.  FANCY!  And the maids were really nice and very detailed.

25/07/09 | Link | Rating: 4.0
7. Jeff W.
OK, to start off we are huge fans of Omni and this trip puts us into their top tier loyalty program.  With that being said, we stayed in the North tower which is the newer one, but the furniture was all beat up and it was the most dusty hotel I have ever slept in.  The maid service was half-ass.  We never even received additional toiletries and were there 5 nights.  They would only empty the trash every once in a while.  The service in the bar was non existent on 2 separate occasions.  I have never noticed so many employees looking to get tipped.  If this was our first Omni experience, we would not return.

01/08/09 | Link | Rating: 1.0
8. Chase C.
First of all, the Omni Hotel I experienced great customer service. A friend got a room on Priceline & didn't need it, so I bought it for a cheap $50. I would have paid far more for what we got.

Checking in, I noticed a huge crowd, & commented to the concierge. She referenced some conference in town. I politely asked since this was a romantic getaway, if she could put me in a higher room, I would be very appreciative. She smiled, handed me the key, & I got a floor in the high 20s.

I won't even start about the outdoor heated pool, the spa, the swank furniture, or the views.

It's connected to CNN Center, so you can walk right through without going inside. It's across from Centennial Olympic Park, & next to Marta. Highly convenient. The views are fantastic, regardless of which side you're on. We faced away from the city, but it was still gorgeous.

The hotel lounge is fun & relaxed, unlike what you find at most swank hotels.

18/09/06 | Link | Rating: 4.0
9. R S.
It was ok.  Clean with a cute lobby to sit and watch people.

05/06/10 | Link | Rating: 3.0
10. T. Murray -.
This is another great Atlanta hotel. I've stayed here when working on events and have interacted with just about every level of staff. The hotel has two wings called the North and South tower. I think my preference is for the South, or older tower, primarily because those rooms have balcony's or indoor terraces that overlook the hotel's peaceful atrium. The North tower, while newer and host tot he workout facility, seems to have smaller rooms. If you are at this hotel for events, it is most likely that they will be over in the North Tower. Breakfast is good at the downstairs restaurant and it is good place to grab a drink after a long day of seminars at Georgia World Congress Center.

Prices are usually reasonable and you can find this hotel on some of the major travel websites.

02/03/07 | Link | Rating: 4.0
11. Vy S.
I HIGHLY recommend having a wedding there.  We had our reception in the Grand Ballroom, and the floor to ceiling view of the Atlanta skyline was an unbelievable touch to the ambiance.  The best part though, was Kate, Rey, and Kristi of the catering/management team, they and the rest of the staff did a phenomenal job the day of.  I honestly can't compliment them enough.  The hotel itself is gorgeous and a prime location, our guests were very impressed.  People generally thought we spent a fortune on the location, but we really didn't!  The Omni worked with us extensively to meet our budget, while still giving us a high-end reception.  

Obviously I'm a huge fan :)

06/12/10 | Link | Rating: 5.0
12. Jackie V.
I can't say enough about this hotel.  I spent 10 days here for a conference that we planned and every step of hte way the staff was phenomenal.  The attention to detail from everyone (even the housekeepers) was great.  I was just back a second time and it reaffirmed my belief in them.  Really, there isn't any other option for me to stay at in Atlanta.  They are within a 5 minute walk to anything you want to see in Downtown Atlanta.  Both times I stayed in the North Tower (newer side) and I know that is the "better" side but being on the CNN side has it's advantages too since those rooms have balconies.

28/07/09 | Link | Rating: 5.0
13. Anna B.
you'd give it 5 stars too if you were coming from the Byron Comfort Inn.  I liked the fact they gave my little girl a little backpack w/toys and left cookies and milk for the kids when they turned down the room.  
They gave us a movie for free since their OnDemand was trippin'.  Their beds were hella hard though.

07/05/08 | Link | Rating: 5.0
14. Mooki x.
Overall, it was a nice hotel.  It was somewhat cold in the room and when I tried to turn the air 'warmer', only cold air blew out.  Also, I had used the coffee and it was not replaced the next morning.  When I called to get more coffee, I not only waited 2 hours, but had to call again in order to make sure they did not forget.  I wanted to go to sleep but wanted to make sure i had coffee in the morning.  Also, the employees were not very helpful.  I wanted to find a store nearby that sold wine.  Nobody, from the gift shop to the front desk, knew where to send me!  I guess for the price of the room, I did expect a little better service.

03/07/12 | Link | Rating: 2.0
15. Victoria L.
In 20 years of traveling on business, this was one of my worst hotel experiences to-date. I arrive and my room on the top floor was awaiting me. It overlooked Olympic park which would normally be a good thing. However, there was a band playing, and playing and playing. It was endless and you could hear everything through the windows. The last thing a tired traveler wants is noise! And if it weren't bad enough that the band was loud, so were the hallways. Noisy, noisy, noisy. Next, my room smelled like pee. At first I thought it was my imagination, then I looked at the ottoman which was stained. Clearly, a child or dog or something had peed on it. I ignored it for night one, not wanting to be a pain, but by morning I was nauseated. If that weren't enough, I go to make myself a cup of coffee and take the lid off the cardboard cup, groggily pour in my cream to ready my coffee and it is 1/3 filled with hair. Yes, that's right, human hair. Not one strand, a bunch. As though someone had put the hair in there as a joke and then put the lid on the cup. Now I was really grossed out. So I asked to change rooms. The house-keeping manager came up, barely apologized about the hair, just kind of looked at it and then moved me to a new room. The carpets and the wallpaper in the "new" room were stained. This is a very dirty hotel folks. To make up for the hair, guest services put out a platter of cheese and crackers, fruit and bottled water for me while I was at my conference. Normally, this would have been a nice gesture. Only they left it out, all day, unwrapped and unrefrigerated. By the time I got back, the cheese was smelly, sweaty and turning dark and crusty on the edges. Ewwwww.

The conference rooms weren't much better. To move from conference session to session, you have to travel multiple floors. And if you need to use a restroom, they only have them on every other floor (1st and 3rd, none on 2nd or 4th). You'd think with at least two conferences of more than 1,500 attendees each, that they'd staff up the hotel. Nope. Had to wait online for coffee, and for valet, and for luggage check. There never seemed to be anyone at the desk upon first arrival.

Add to that the fact that there is only one restaurant and one bar in a huge hotel, and the room service and restaurant menu's are nearly identical, so very little choice of foods over several days (unless of course you eat at a local restaurant)

Lastly, when checking out and asking to have my bags checked, you have to check out in the south tower, but the valet and luggage check are in the north tower. The front desk person did not even offer to have my luggage brought to the north tower for me. I had to check out, then schelp 4 floors and another building to wait at an empty desk to check my luggage.

I was nearly insane by the time I left. I will NEVER stay at this hotel again.

12/04/10 | Link | Rating: 1.0
16. Steve V.
The location and the general building itself is very cool. It's attached to CNN Headquarters. While the place inside is pretty elegant the rooms themselves were in serious need of an update. Kinda drab and tv's were old tube tv's. C'mon guys get with the program. We were staying in the "new" building too. Got to tour the CNN Offices, and that was really cool. Their other saving grace was that McCormick and Schmicks was attached and that place was killer. Beds were comfortable, but when in town next time, I'll probably pick a more modern hip place   maybe the W or something? Someplace where there are not homeless bums in the entrance hitting me up for cash. Not being heartless but really?

28/12/10 | Link | Rating: 3.0
17. A T.
Seems like most people had issues with service. Fortunately I Did NOT.  In fact Derek in concierge was more than helpful.  All I'm going to say is FREE BREAKFAST.  Free food is always a plus in my book. The hotel is beautiful, large, and convenient. My bed  was comfy. I'll return, and I'm looking forward to my next Omni adventure in NOLA next week.

16/06/10 | Link | Rating: 4.0
18. Angelia S.
This is a very nice hotel, joined to the CNN center. We stayed here a few weeks ago for 2 reasons.... its SO close to the GA DOME!!! and we were in town to c the Falcons... took us only a few minutes to walk there!! And they allow pets for a one time $50 fee... not bad considering I pay like $30 a night if I have to board them. The Olympic park is close by and great for walks... great hotel for dogs.
Very nice rooms too!
My only complaint.... they only served Starbucks coffee.. now if you know anything about coffee you know this stuff tastes like burnt ass! I expect better coffee in such a nice hotel.

23/10/09 | Link | Rating: 4.0
19. Felicia D.
Our organization reserved over 200 rooms for a convention at the Omni so I was looking forward to staying at the hotel because I heard it was a 5-star hotel. Unfortunately, I couldn't disagree more!! Although many of the rooms have a beautiful view from the balcony looking down at the food court overlooking the CNN building, there were a number of things unacceptable in the rooms. For one thing there was no overhead lighting in our room which caused the room to be somewhat dark. There were no flat screen tv's in the entire South Tower (which I understand is scheduled for upgrading soon). There are NO MICROWAVES, which is unacceptable. There was 1 microwave near the lobby floor behind closed doors, which you had to leave your room and bring your food downstairs to heat up, even if it was a beverage or popcorn. There is no fan in the bathroom and there are only 2 or 3 wall outlets which are placed behind the bed or close to the corner of the wall. Thankfully we brought an extension cord for the convention. This was the only way to utilize any additional outlets. The rooms were clean and the staff was very pleasant. The public areas were beautiful and clean, but for my taste a hotel that boasts of such a high rating fell very short for me and I can only rate this hotel at a 3.5 tops!!

17/09/12 | Link | Rating: 3.0
20. Eillen B.
The Omni north tower is nice.  My room was clean,  the service is great, and there are a lot of things to do in the area.   A couple of negative points -  They need a map for their hotel.  Be aware of the pan handlers around outside.

29/10/11 | Link | Rating: 4.0
21. Chrissy L.
You really can't get any closer to the convention center than the Omni! I had a room in the North Tower facing the pool. The beds were comfortable, the room was clean, huge shower, and I never heard any noise at night. I spent some time at the Omni bar with the 55+ tradeshow crowd and all my free drinks were great :) The bell hops and service people were helpful & attentitive- my only complaint would be the amount of times I had to answer my door for cleaning, etc. at 9 in the morning when I was trying to get ready.

I'd def stay here again if I had business to take care of at the CNN Center.

05/10/09 | Link | Rating: 4.0
22. Edward I.
The price for brunch wasn't bad. I came here after walking around the area and thought it would be interesting to see the view from behind the CNN sign. Ideal location if you've got a convention at the Congress Center because it's right next to the park and sports dome. The only thing that's confusing is the lobby, people seem to get lost trying to check into the hotel.

31/05/11 | Link | Rating: 3.0
23. My Review S.

Went to a hair show out in the ATL and I stayed 4 nights at the Omni. My room was plush and the service was excellent.
The show just happened to be at the CNN Center so it made the whole trip easy. It felt good to walk from the show to the hotel and not have to walk outside in the sweltering heat. :)
Me and my friends had got a rental car and parking was a BITCH so watch out. Other than that everything was good!!!!

03/03/10 | Link | Rating: 4.0
24. Justin B.
My fiance and I stayed here this past weekend as a little getaway.  We absolutely loved it.  From when we first pulled up, the valets were very friendly and prompt, the bellman held the door for us, and we were shown right up to the main lobby.  The man and woman at the front desk were both extremely helpful and polite.  We took the elevator up to our room to find that we had been given a room with a great view overlooking the park and the downtown area.  When we came back from dinner and a show, housekeeping had come by, turned down our bed, and filled our ice bucket.  Checking out was a breeze, and the CNN center was a great spot to have a cup of coffee before heading out.  Thanks to everyone at the Omni Hotel, it was a great weekend!

21/01/12 | Link | Rating: 5.0
25. Scott P.
The Omni hotel is downtown a great place to stay for a weekend. We were in town for a conference and the hotel was very nice. The work out room was well equipped for a hotel and each treadmill, bike, and elliptical has a personal TV. The room was nice although for such a nice hotel the tube television was a bit outdated. The hotel is clean and feels very safe (maybe too safe) when you have to insert your key card into the elevator every time you want to go up or down.

Being next to the CNN center is a plus if staying for a conference because there are a wide variety of food places in the food court for quick convenient lunches. It's located right next to Philips Arena which was a fun place to watch a Hawks game.

The only strange thing that happened is the cleaning staff left the toilet cleaner in the toilet when they cleaned the room up.

05/03/12 | Link | Rating: 4.0
26. Jim B.
Decent hotel.  Most important (to me):  the bed was comfy.  Service was a little inconsistent, though.  I was supposed to get free bottled water each evening, but they missed two days.  Was supposed to get a New York Times one morning, but didn't.  At turn down service, the channel the TV was set to was different each night.  

The bellmen were awesome.  Courteous and helpful.

My biggest complaint was the FREEZING conference rooms.  It's November.  You can ease up a bit on the A/C now.  If you have to spend any time in the conference rooms, bring a sweater.  And, my free wi-fi only worked in my room...not any of the conference rooms.

24/11/09 | Link | Rating: 3.0
27. Michael C.
Stayed here for a conference last December. It's right next door to the convention center, as well as being right next (okay, a tiny walk) from the Coke Museum and Olympic Park. Unfortunately, I didn't get to do much touristy stuff, but they looked pretty!

As for the Omni Hotel, the staff were all very professional and friendly. There was a tray stacked with cookies and other sweets right next to the check-in (I raided that thing every morning as a pseudo-breakfast).

However, I can't say I was very impressed by the rooms. They feel more cramped than they should be for the price, as well as being a bit dated. The toilet, for example, looked pretty old school. Beds were relatively comfortable, although the pillows were a bit wanting. I was able to use the gym - it got the job done, and I was even able to take the sauna for a quick spin.

You'd think for the price you'd get free internet, but as NYT's Pogue has remarked, there's an inverse relationship between hotel price and free internet. The Omni was no exception. Reflecting this gouge them for all they're worth attitude, they charged for my using the ice bucket. Oh Omni, you're like the girl who thinks she's all that, but really, you're like the rest of the pack.

28/01/08 | Link | Rating: 3.0
28. Lynn M.
I was staying here for a work conference that was at the Congress Center. It's super close and minimized my time in the hot Atlanta sun.

The first night in town my colleagues and I ate at Prime Meridian. It was amazing and their mini deserts were incredible.

Though this hotel is a bit traditional for my taste, it was really functional during my week long stay. The beds are comfy and the bathroom was a good size. However, the chair at the desk was either broken or too hard to figure out how to raise up.

Btw, if you want free WiFi while there, make sure you sign up for their rewards program.

26/12/10 | Link | Rating: 3.0
29. Jeff T.
For convenience in location to downtown and shopping and restaurants, it's hard to beat the Omni.  However, some other issues will have me looking for another place to stay on my next visit.

First up is the distance from the elevator to the rooms.  I was at the end of the hall and it was a haul to get there.  Next is the noise.  My room overlooked the central atrium and on my first night there was an event going on.  I was working in my room and was constantly distracted by the crowds and the music downstairs.  Also, the area between the hotel and the mall/CNN area looks like it's under construction - not the best impression.

I will say that the service from everyone I talked to was really good, and I appreciate that, but one thing did put me off.  The morning I checked out was the start of the Georgia Marathon.  The streets were blocked off and we had to walk a few blocks carrying our luggage to the Westin to get a cab.  It was OK for me, but if I was with my family and we had all the extra bags and the girls to worry about, I would have been more than a little upset.

23/03/10 | Link | Rating: 2.0
30. Frank L.
Not  a great place, certainly not for the price. Next to the Philips Arena -- yeah, a plus, unless you arrive when a concert is letting out and it takes 20 minutes to drive the last two blocks to the hotel.
On arrival the sign in the hotel driveway saying that I was going to pay $30 a day for parking was a surprise, "billed to your room."
Then at the check-in desk I was told that I had booked two rooms for one day instead of one room for two days. No, I clearly told the reservation clerk I wanted one room for two nights; she said I needed two different reservations since the rates for the two nights were different; she even stated they would link the two nights' reservations so I wouldn't have to change rooms. But the check-in desk clerk asked me if perhaps I hadn't confused the reservation I made, before he eventually fixed it.
In my room, every TV station was 80% static and not viewable.
I had joined the "Omni Club" or whatever so my internet was free, but it was limited to 3 MB -- not cool for a business hotel. I wound up using my own portable hotspot.
Other places I've stayed include a free breakfast, the Omni includes a free coffee. Sitting on the desk in your room is a $6 bottle of water, billed to you if you open it.
And, after checking out, the garage valet said I needed to pay my $60 parking charge in cash, since the credit card machine wasn't working and the charge had not, after all, been "billed to your room" as both the sign and the parking receipt said it would.
There was a beautiful view of downtown Atlanta from my window, but I'd rather have a hotel which is more accessible and has better facilities and is less mistake-prone and less eager to grab every extra dollar they can. Not everyone is on an expense account.

26/04/13 | Link | Rating: 2.0
31. Lindsey T.
Great hotel, amazing rates and staff! I highly recommend this hotel if in Atlanta.

09/06/12 | Link | Rating: 5.0
32. Morgan S.
3 1/2 stars.
In town for a technology conference and stayed at the Omni. Check in was easy. They got my checked in early which was appreciated. My big issue was that my room smelled like smoke. I didn't complain, and I'm sure they would have switched me if I did but it was surprisingly none the less.
Maid service was a bit shotty as well but all staff were very nice.
The conference was also held at the hotel and was really well done. Highly recommend holding a conference here!

09/04/10 | Link | Rating: 3.0
33. Zach E.
The hotel was clean, modern, and spacious, but the service was horrible. Staff kept passing along blame, often to us, rather than taking ownership of the problem and trying to fix it.

The manager called us at 6:30 a.m. to address one of their problems--even though our wake-up call wasn't until 15 minutes later.

27/11/09 | Link | Rating: 1.0
34. Keniey S.
Given the fact that this room was comped by my wife's company, I didnt check out with a bad taste in my mouth for dropping $200 on the room. But if I had payed....

To start, the hotel is in dire need of touch up work all over the place. paint is peeling, light fixtures cracked, and after 8pm the entire staff is nowhere to be found, unless you go over to the newer tower.  And that's just it - the newer tower is cleaner and the service is actually that....service.

My wife was coming down with a bad cold the last night we were there.  I was tasked with trying to locate a box of night time cold medicine. So I walked across the entire bottom half of both towers only to find the gift shop closed - at 8pm.  I asked the one person I could find that was employed at the hotel where I might find a place to purchase the medicine and was told that I had to walk about two blocks up the road to the Fairfield Hotel's gift shop. I did that.

But c'mon, this place charges enough and has the location and potential to be really good but it just never gets there.  If there's a W around, I'd be there....especially if it's comped.

If you do stay here, get a room in the tower that houses the CNN Center.

30/01/11 | Link | Rating: 2.0
35. Gary T.
I use this hotel a lot for people that are visiting my organization from out of town and I always have a good experience here. The staff at this hotel have always been very friendly and have gone the extra mile for me on more than one occasion. The feature that has impressed most people (and myself) during our stays has been the location of this hotel. There is always something going on in the CNN Center and there are a lot of really good restaurants within a short walking distance from the hotel and there are a few inside the CNN Center itself as well as some fast food restaurants if you are in a hurry.

The Georgia Dome is close by if you want to see the Falcons play and Philips Arena is connected to the CNN Center if you want to catch a Hawks game while you are in town. The only downside in my opinion is that this hotel probably needs a good remodeling, it does look like it has seen better days and like most places in this area, they have their fair share of bums milling around outside the building.

08/02/11 | Link | Rating: 4.0
36. Pat K.
Wow!  The service has been phenomenal this weekend!   Everywhere we go in this hotel we are met by friendly outgoing people looking to assist any way possible.

Suite is spacious, clean, and all the comforts of home.  

Love this place!

20/01/11 | Link | Rating: 5.0
37. Jeff S.
I'm a big fan of Omni Hotels. I also like Atlanta, so this was going to be hard to mess up. It's actually a really nice hotel. Clean, comfy, and as always the Omni staff goes out of their way to make you feel welcome. That said, it certainly is business oriented. Granted, that's why I was there, but I previously stayed in Buckhead my last time in Atlanta and was spoiled by that trip. This was much more sterile. Other than being inside the CNN center, which is kind of cool, it was otherwise pretty... nondescript. Sorry I can't be more specific. Nothing bad about the hotel, just nothing memorable. I was in and out, on the front end of a two city/coast trip, so maybe it was just me, but I'll go back to Buckhead next time.

14/05/12 | Link | Rating: 3.0
38. Brian G.
Close to everything in d-town ATL

Close to all of the most crowded places in d-town ATL; in addition to conference attendees, you also have all of the tourists

They marketed the room in the description as 32" flat-screen; I'd expect most would be like me and naturally think HD. Nope! Grainy analog flat-screen. Those who pay $200/night are going to be people used to HD; this is wholly and completely unacceptable for a nice hotel...especially one attached to the freaking Philips Arena!

29/10/11 | Link | Rating: 2.0
39. Josh F.
My friends and I went out in Atlanta one night and stayed at the Omni. It is a nice hotel and has a great location, especially for events. The room seemed a little outdated for the price though. My favorite part was actually the hotel bar. Sharonda was great! Really friendly and great service.

-Nice bathroom/shower
-Great view
-Great location
-Staff was great
-Hotel bar

-Little outdated
-Maids were annoying in the morning, kept knocking on our door
-$30 overnight parking

05/11/12 | Link | Rating: 3.0
40. Alex R.
I was very impressed with the Omni Hotel in downtown Atlanta. The young lady at the front desk who checked me in was polite, professional and efficient - in fact, all of my dealings with the front desk staff during my stay were clearly handled by professionals committed to providing excellent customer service.

When I got to my room, turndown service had already been done. On the desk, a personalized note had been left welcoming me to the hotel and a staff member even called to make sure my room was acceptable. I was on the top floor of the North Tower, and the view of the city from my room was awesome - all of downtown Atlanta, Centennial Park - wow.

Internet service is free for Select Guest members - a great thing about Omnis. When I got to the fitness center, I was even more impressed. The hotel has an excellent gym that is large, has lots of equipment and machines, and can offer any fitness enthusiast a great cardio or strength training workout.

If you are looking for an upscale hotel in Atlanta's downtown, the Omni is an excellent choice. Looking forward to my stay there again next week!

17/08/11 | Link | Rating: 5.0
41. Bruce P.
We started off on rough footing.
Our 6 hr drive from Central Fla turned into an 11 hour torture test due to an 18 wheeler accident.  Five hours to travel 24 miles.  Anyway....
We get to the hotel grumpy, tired, hungry and frazzled.
Firstly the Valet parking attendants took great care of us.  As did the door-man.  We then go to the front desk and I'm greeted by Keith H.  Over the next four days I called on him several times to help us out and he was gracious each and every time.
To say that he handled ALL our issues, is an understatement.  I had requested a North Tower room, they had us in the South.  We needed a fridge in the room for my mother's medications.  One call and it was delivered literally within minutes.  The room safe, kept popping error codes.  A call and, again handled quickly and efficiently.
Our room had a nice view over-looking Olympic Centennial Park.  The room did have a couple small issues; the floor lamp and desk lamp shades were both due for replacement.  The desk chair needs repair, when one sits in it, you feel like there's a decent chance you'll fall through.
Room, otherwise was wonderful.  Beds and bedding nice.
Staff was AMAZING, each and every person I interacted with went above and beyond.
Convenience?  We literally couldn't envision a more perfect spot for our activities, that included CNN, World of Coca Cola, Georgia Aquarium and what ended up as two visits to Turner Field.  
So kudos and many thanks to Keith H. with all the assistance he provided and all the other staff we interacted with that made our visit to Atlanta most enjoyable.
Become an Omni Loyalty member and internet service is free, otherwise I believe they get around $10.oo a day.

03/06/12 | Link | Rating: 4.0
42. Melli B.
I feel my three stars might be a bit critical because the hotel itself is nice enough and in a nice location. My main issue with this hotel is it was a little too big and very confusing to find your way around. I don't mind the fact that it was a large hotel but it made me not want to leave my room at all. Going down for breakfast was a task and especially where my room was situated within the hotel. I was in the North Tower. Not much on my end of the hotel except a coffee shop which served cold fruit and coffee. I was located on the conference room side. The restaurants are located on the South side of the hotel as well as easy access to the CNN food court. Also, I had reserved a King sized bed but on the week of my stay, there were absolutely no king beds available which would have been okay if their "standard" bed was not as tiny as it was. I felt like I was sleeping in a bed slightly larger than a twin. I have a thin, 5ft 8in tall frame, so I don't need a huge bed but this bed had me calling down to the front desk and begging for the first King that became available. Also, the lighting was pretty dim in the room. Made it difficult to apply my make up. I had to open the curtains for natural lighting, which I don't really like to do because I'm always afraid of people being able to see into my room. During my stay, there was a marathon scheduled on the main road along side the hotel. At 5:30am, the morning of the marathon, i was awakened to a man yelling into a microphone 16 stories down and thousands of screaming marathon runners. The screaming and yelling took place for approximately 2hours which made sleeping impossible! I know that this is no fault of the hotel but it amazed me how loudly the sounds were and how it sounded as if my window was open allowing the noise in but my windows were sealed shut. This hotel overlooks Centennial Olympic park and just as a warning, if there is a large event going on, don't expect peace and quiet. Now onto the convention center. The hotel and convention center are literally a stones throw away from one another yet, the event that I was in town for was located in Building C. Wow! The walk was a mile long so avoid wearing your high heels until you get to your location. The convention center is huge! My three star rating is for the hotel but I wanted to add this additional information because I felt it is important to know.

20/03/12 | Link | Rating: 3.0
43. Holly C.
This is the second time in the last three years that I have stayed at this hotel for a sales meeting.  Each time my room was located in the South Tower.  We never had more than lukewarm water in the morning, most mornings even as early as 6:00 a.m.  It quickly turned cold.  There was no hot water in the evening for those who decided to give a fully booked hotel another chance before the next event yet hot water was readily available to brush your teeth or wash your face via the sink.  

Staff is nice.  Location is convenient.   Do not stay in a room in the South Tower that ends in 29.  Your room is next to the 2 service elevators that run 24/7 and they are incredibly busy as the hotel offers 24 hour room service.  Great for most guests but not those who are light sleepers.

10/01/13 | Link | Rating: 2.0
44. Steven S.
Rooms are not flashy, but nice. But a bit "old" for 4 star rating. Staff well trained. Food prices OK. Pool is a hole in the roof. And be carefull, everything you touch is EXTRA cost. Parking $30, the bottled water on the side table is NOT complimentary at $4.

Unless there is a rare convention in the hotel, wait for trhe last minute to make reservations. The price slowly moved from a "best buy" @ $122 to $92 within 3 days (plus $30 parking).

14/06/11 | Link | Rating: 3.0
45. Kevin H.
I attended the Omni during an unsceduled break during a conference I was at. I took the really cool skyway to the upper mezz , which housed a pretty nice bar. Crowneberry Royales were the drink of choice during my trip down and a special on them made this excursion well worth it.

Topping off my moment in the A/C, obviously no one wants to be in the sun in Hotlanta.....I had a tour of shotglass dessertlets. One keylime pie, one new york cheesecake, one tripple chocolate mousse. A really great time with the business crowd during happy hour.

25/07/11 | Link | Rating: 5.0
46. Jerry C.
The TV has a picture tube.  The room is drab, dark, and depressing.  The tiny pool has no umbrellas and you can't see over the concrete wall.  Tiny little balconies overlook ---nothing. Parking is expensive; hell the whole place is expensive!  

All they have is location.

Do yourself a favor and stay down the street at the Glen.

08/04/11 | Link | Rating: 2.0
47. Portia s.
Stayed here for 4 nights during a conference. The room was big, looking into the interior and at the CNN earth model (don't know what it's called!) The AC was a bit too loud, and there was no hair dryer to be found. I probably could have asked for it, but I did not have time to spare. The bed is comfortable. The water pressure in the shower could be better. In general, it's fine, but not that great. Would I stay there again? Probably, just because it's convenient, but not because it is deluxe!

31/01/13 | Link | Rating: 3.0
48. Ivy S.
5 stars for location!
1 star for service. 1 star for being too loud. 1 star for being stuck in the 80's and not updating anything.

In short, didn't love my experience. At least there's a chik-fil-A downstairs!

23/11/11 | Link | Rating: 2.0
49. Shelby S.
Clean, what little service I did receive was very friendly.  Poor service at the valet, and the nearby Westin had much better rooms (larger and modern decorations/remodeled).

03/11/11 | Link | Rating: 2.0
50. Julie N.
I've stayed at so many hotels, so I'll just get to the good and bad...

1.  Short walk to Georgia Congress Center if you have a function to attend there.
2.  Adjacent to CNN headquarters and can walk to their food court in 2 minutes from South lobby
3.  Food court has Chick Fil' A, Dunkin' Donuts and Starbucks which happens to be some of my favorite spots
4.  Excellent service at front desk
5.  Room was clean
6.  Wi-fi Internet was only $9.95 per day, but I guess they should throw it in for the rates they charge

1.  My room had a tube TV...I heard some rooms had a flat panel
2.  My room did not have enough lighting for me including the bathroom.  I was practically taking a shower in the dark.
3.  Convention goers who aren't staying here congregate at this hotel because of the convenient location
4.  You should ask about sporting events in the area cause you will face a lot of foot and car traffic when the games let out.  I waited 30 minutes for a taxi because of this, but then it took another 30 minutes just to get out of the downtown area.

1.  They have a shoeshine lady in the South Tower which is convenient, but she is not very good.  The bad lighting in that area probably contributed to this.  I was very disappointed.

21/10/11 | Link | Rating: 4.0
51. Gloria S.
We enjoyed our stay at this hotel!  Parking was a bit pricey at $30 a night!  So glad I was there for only one night!  I got a decent rate via Priceline!  The hotel is situated within the same complex as the CNN Headquarters and can be seen from our Lani, it also sits directly across the street from Centennial Olympic Park.  

Our room was large, with two queen size beds, snack bar, lanai, and desk area.  The decor is modern and luxurious.  The hotel lobby was beautiful and had a bar and restaurant area with a view of the Centennial Park.  

The hotel is also located about a block away from the Atlanta Aquarium and The World of Coca Cola.  

Pricey but a great location!

06/08/10 | Link | Rating: 4.0
52. Phil F.
the arrival was a challenge because the valets were very frustrated about how I pulled into the parking lot.  They were not helpful.  The key to the elevator was a serious hassle.  It took me almost 30 minutes to get up to my room because the key was not working.  I tried to take a shower and black sludge came pouring out of the water faucet handle.  The towels were tattered and falling apart.  The beds were stiff and uncomfortable.  My neighbors were up partying all night.  when I explained all this to the front desk they were defensive and uninterested.  The porter downstairs took forever to check our luggage.  The valets that were supposed to be helping me pack my car sat by and watched as I was leaving.  One them complained about being the new guy who was overwhelmed and could not handle the pressure.  I will not ever stay in this hotel again.  I did not feel safe coming and going with all of the homeless people hanging out around the hotel.

07/08/14 | Link | Rating: 1.0
53. Scot H.
Great architecture.  A true gem of the city.  Service is good, staff is good.  Chef Robert Coltrane and Todd Kelly do a great menu at the restaurant.

23/06/13 | Link | Rating: 3.0
54. Alicia O.
I want to skip right to the good and bad of the hotel:


1 - Very close to the convention center for events
2 - rooms were beautiful and very clean
3 -  lobby area and general area decorated beautifully & clean
4 - As long as you were Omni Select - free wi-fi in the room
5 - Handicapped bathrooms had a lot of grab bars!! Loved it.
6 - Beautiful view from the balcony
7 . We had 4 guests in the room and they allowed us to split the bill 4 ways and
    provide 4 different receipts.
8 - The bellhop did an amazing job helping us load a ton of luggage and a scooter  
     for my friend into the taxi cab on the way back to the airport!!


1 - Tube t.v. (no flat screen in south tower)
2 - Not enough lighting in room
3 - No fan in bathroom (so after a shower mirror stayed foggy for a while)
4 - Not enough counter space in bathroom
5 - Since it was a handicapped room, not that many table surfaces.
6. No microwave in the whole entire hotel except near the front desk area.  So no
   late night food to warm up in the room!!

Overall it was a good stay but everyday things kept happening which in my mind dropped the rating from a 5 star to a 3.5

19/09/12 | Link | Rating: 3.0
55. Jo N.
OMNI Hotel - I love you! Thank you for making our sporting event weekend a blast!!! Thank you for being so close to the Dome! Thank you for being in the middle of everything we wanted to see and experience!

I chose this hotel because of the adjoining location and proximity of its location to the Georgia Dome, World of Coke and CNN Center, and I'm so happy I chose this hotel.

The personnel on the valet team displayed courtesy, professionalism and enthusiasm. I never had to wait longer than 5 minutes for my car. Valet parking is $30 per night. Although I had already checkout with the hotel, they still allowed me to keep my car parked in their garage up until 6pm to allow us to finish up our sightseeing. Awesome. There is a $15 charge had we picked up our car after 6pm.

I had some personal packages and mail Fed-Exed over to the hotel prior to my arrival, and I received it at the front desk.  The check-in personnel were extremely friendly, kind, professional and personable. Although they forgot one minor glitch in forgetting to give me my minibar key at check-in, it was still all good.

Our room in the North Tower on the 17th floor was clean and the bathroom was roomy. We had plenty of plushy bath towels, complimentary shampoo and bath soap and even found bath robes in the closet. I liked the flat panel TV and coffee maker too. The beds were comfy and sheets were clean.

Location is everything to me. This hotel was in the middle of the touristy things we had on our agenda - World of Coke, CNN studio tour and the Georgia Dome. All very walkable. However, I am so glad we had a rental car and had a GPS. We needed a car to drive to the world famous and Atlanta landmark restaurant Mary Mac's Tearoom.

We did not get a chance to eat at Prime Meridian or at the countless eateries inside CNN. However, I made a mental note to remember there is a Ruth Chris steak house across the street in the Embassy Suites hotel.

One very minor incident occured that I would like to mention here. On our last morning, I wanted to get some extra sleep. That did not occur because I was rudely awakened by one of the hotel's staff who identified herself a staff member from the "refreshment center". She was banging on my door at around 9:30 am because she wanted to
"check my minibar". Very disgruntled, I arose out of my bed to let her in and told her that I was not even aware that I had a minibar (I found out it was on the bottom shelf of the armoire, below the TV) because I never received a minibar key when I checked-in! She then replied "Well, you should have told me that in the first place, or else I wouldn't have bothered you".

Just be aware that this may happen to you on one of those mornings that you're trying to have a nice sleep in.

Overall, I loved this hotel, the location, the friendliness and capabilities of the staff and the abundance of eateries within close proximity. Restaurant Row is nearby, but we never had a chance to visit due to our lack of time.

I am going back to Atlanta and I will most likely choose the Omni Hotel again.

Join the Omni members club on the Omni website before your stay here and you can receive free wifi - otherwise you pay $9.95.

Room Tip: Join the free OMNI club and book way EARLY

25/08/12 | Link | Rating: 4.0
56. Regina F.
Had a chance to stay at this hotel for a 3 day conference and loved it.  From the minute I made my reservation to the minute I left I had a great experience.  The check in process was incredibly fast, was given the room I reserved and was impressed with every part of this hotel and it's staff.

I would recommend signing up for the rewards program. Gives you a few perks which are nice like coffee in the morning delivered to your door instead of the small coffee maker in the room as well as free wifi in your room.

Since it is so close and connected to CNN center the food court is very close.  

The staff was incredibly friendly and helpful during the entire visit and I just loved the Georgia hospitality.

Definitely a great place to stay.

29/06/12 | Link | Rating: 5.0
57. W W.
Have stayed here multiple times over many years. Each year it goes downhill a little bit more. Evidently they think that their location will still bring people in. Not this customer.

The Omni has gone from "above average" to mediocre "has been" over time. The quality is now that of other medium quality hotels, of which there are many in the immediate area to choose from- and at lower prices. Never minded the price, I just mind paying a premium price for a mediocre room with stuff that does not work.

Problems for this stay:
Bath vanity light not working
TV reception was horrible. Channels that came in were static. Other channels did not come in.
Side table light switch was unreliable.
No "do not disturb" tag in the room.
Advance request for morning sun room. Arrived and was told none were available - that the hotel was full. Full? BS. The place felt empty both of the days I was there.

19/10/12 | Link | Rating: 2.0
58. Melissa F.
We enjoyed our stay at the Omni while on a business trip.

Just one thing, please remove the bar nuts from the bar. Everyone put there fingers in it, and that is a BIG way to spread germs.

17/06/12 | Link | Rating: 4.0
59. Heather H.
We went for a wedding, room was outdated in the south tower. However the 14th floor balcony provided a great panoramic view of the city. We enjoyed the balcony until the next morning when at 8am until 2pm there was a concert in centennial park and the bass shook the windows and walls of our room for the entire time. Obviously the hotel can't control what happens in the park but when we called down to see when it was ending we got nothing but rude people on the other end of the phone.

We ended up going down to the desk when we met Samantha who was absolutely amazing and the best part of that hotel. She provided us with a voucher for breakfast and turn down service. However, neither of those were as said to be either.

When we can back from the wedding we came back to our bed being made and an ice bucket of melted ice. No new coffee for the morning, no water, no new towels as was said would be provided. At breakfast I ordered the peach and pecan waffles. I was brought pecan waffles and I asked about the peaches. I was told after the waiter checked that they were out of peaches. Well, if I had been informed of that I would have chosen something else or gone across the street to the Waffle House and paid $4 for a pecan waffle and not $12.

Valet was a nightmare. Every time we called for the car it took a minimum of 10 minutes for the car to arrive and when we would get in, it stunk of body odor so bad we rode through the city with the windows down.

On our last morning there we were awoken by the noise of dishes being THROWN around in the hallway as room service was getting up.

We will never be staying at this hotel again. And thank you Samantha for being the bright spot of our day.

29/09/13 | Link | Rating: 1.0
60. Jim M.
The Omni has got to be once of the nicest hotels in downtown Atlanta.  If you are attending a convention at the Georgia World Congress Center or if you are going to the CNN Center, this hotel is part of that complex is very convenient (the most convenient in Atlanta).  The hotel is across the street from the Olympic park and is near the Holiday Inn and the Embassy Suites.

There are many restaurants within a few minute walk of the front door and you can walk to most of the office buildings in downtown.  The hotel is also within walking distance of the MARTA station, but it might be quite a walk if you are toting luggage from the airport.  Otherwise, the MARTA is a convenient way to get to the Buckhead or Lenox shopping districts.

I dinged the hotel a point (wish it could have been a half star) because my room was not completely clean and the hotel is beginning to show some wear.  There were dust bunnies on the carpet, the desk, nightstand, and vanity in the bathroom were both a bit worn.  

But, the staff is SUPER friendly and makes you feel welcome.  The housekeeping staff was unobtrusive and seemed efficient (minus the dust bunnies).  The front desk and concierge were both great.  The lobby bar and lounge was also nice.

17/05/11 | Link | Rating: 4.0
61. Omar G.
I stayed for 4 nights and it was well worth it. Safe and clean. I had a perfect view of the city and outside my door a perfect view of the CNN center!
Would recommend 100%

12/11/12 | Link | Rating: 4.0
62. Kristin C.
I cannot say enough good things about this place. We came here on our honeymoon, so they upgraded us to a corner room overlooking Centennial Park--the view was fantastic! We came back from dinner to fine a lovely more from the staff congratulating us, as well as a bottle of champagne on ice and chocolate truffles. The staff were cheerful helpful people who genuinely seemed to love their jobs and the food at the restaurants inside was fantastic!

17/09/13 | Link | Rating: 5.0
63. gwen w.
I have not visited in a while and loved the perks you receive under the select guest program. I had a very comfortable stay. I got a better rate from AAA  than the conference rate. I will be back. The shrimp n grits on the "light" fare was not only delicious and gull of local Georgia shrimp, it was ver filling.

26/01/14 | Link | Rating: 4.0
64. Marceline V.
Convenient location next to the GWCC this hotel was perfect for my weekend in Atlanta. We stayed on the 5th floor in the North Tower and had large beautiful windows with a beautiful view of carousel and park. We stayed at this hotel which provided us with a wonderful conference rate. The room was spacious and well appointed with everything we needed for our short stay. We would have appreciated more pillows but otherwise no complaints. Check in and check out were super easy and they will hold your luggage for as long as you need after you've checked out of the room with no fee!

16/09/13 | Link | Rating: 3.0
65. Raul B.
One of the best hotel experiences. The staff was really helpful and friendly. The establishment was very clean.

The CNN tour was very interesting. Our tour guide was very knowledgeable and fun.  

I would recommend this hotel due to its geographical location and for the price you  can't go wrong.

31/01/13 | Link | Rating: 5.0
66. Ashley B.
We had a lovely one night stay at the Omni last night. We live in the metro Atlanta area, but were attending a wedding and wanted to have a good time without worrying about driving home. The Omni was in a perfect location with the right price attached. The only thing I would say that is negative is the price of parking. We actually parked and took Marta in rather than paying for parking at the hotel. It's silly that we had to do that. Otherwise, the room was great- very comfortable bed, nice view, very clean and quiet. We loved our stay!

03/11/13 | Link | Rating: 5.0
67. Phil H.
Major TV channels haven't worked on the in-room TV for the last 7 hrs and all I can get from the hotel staff is that they are working on it.  For the price being paid for the room, the TV should work properly.

30/06/14 | Link | Rating: 1.0
68. Bahar E.
This business is FRAUD!

Everything was awful! I stayed there just for 3 nights and they did whatever worst! I purchased it from "Cheap" tickets website but for expensive prices. However, they charged me more and more. Here are the things I experienced:

While I was reserving room, it says  internet wireless is free. BUT NOT!!! They charged over $10 PER ENTER for wireless. As well as breakfast was in the price, but it DON'T ! They charged me another $19 for a silly breakfast! The breads were so bad, there was nothing just frozen fruits. This stars hotel never serve this breakfast ever.

Before coming Atlanta, I forgot my laptop bag at home.So I did need a computer. When I found the computer room, I accidentally sign in for the computer and it charged me another $7!!! And I couldn't explain it to reception.

As I said we stayed 3 days, each day we came to room, I couldn't find some of my things. They LOST my best t-shirt, and contact lens cases while cleaning the room in day time!!!

Moreover, I am using a contact lenses. And a stupid cleaners TRASH my CONTACT LENS LIDS :(!!  My eyes are so sensitive! And I am always using my lens cases as clean as I can.  And when I  went to reception for saying this, the silly girl gaving me stupid advices. Moreover, she trashed my contact lenses & just reduced the charges which they charged for wireless.

At the end of 3 days, I found a receipt front of the door with full of charges, approximately $100 just for 3 days!!

I went for check-out and explaining everything. The reception guys were helpful but stupid as well!!

This business EXTRA CHARGED, LOST MY THINGS, They told me that they gonna call me when they find my items but they still didn't. I came NY over a month & NO CALL.


24/11/12 | Link | Rating: 1.0
69. Michael O.
Very Nice & Very Expensive I see...I was there on business, luckily I am on a "Juice" diet for a lil bit, I didn't have to order any fod! But the waitress took care of everbody else and she was good! The atmosphere here is superb! If  had "Money Like That", i'd stay & eat here for a weekend! The setup is great and very comforting!

28/02/13 | Link | Rating: 5.0
70. Chris O.
The Omni is conveniently located next to the convention center which is a big plus. There is a bar in the lobby area which is nice and big for our corporate buddies to all hang out and relax after the day of events.

There is also a McCormick and Schmidt's attached to the hotel. At the end of the day, I prefer leaving premises for dinners but for those who dig the steakhouse round the country, you can't really go wrong, I guess.

Especially like the CNN center and many options for food in the downstairs food court!


31/03/13 | Link | Rating: 3.0
71. Andrew E.
Hotel was convenient for the Falcons/Saints game. Room size was good. Food was pricey but pretty tasty. Hotel layout is a bit odd w/ 2 towers. Walk to the Coke Museum and Aquarium for your day trips.
The best part was how helpful the Assistant Manager Mihaela was. She went above and beyond and ensure we had late check out as our flight didn't leave until 9 PM.

24/12/13 | Link | Rating: 4.0
72. Melissa B.
The Omni is located near the Olympic Plaza in downtown Atlanta.  Rooms, bedding and bath were scrumptious, and views of the city spectacular, but the additional pricey parking fee might be a deterrent to staying here.  The hotel was a bit hard to get to, but had a hopping lobby bar and restaurants nearby so once here you won't have to leave.

03/12/13 | Link | Rating: 3.0
73. Catina T.
The hotel looks nice and the location is great if you need easy access to the Dome, Phillips, CNN or the Aquarium....but that's about it. As part of a corporate conference, I stayed there for 2 nights. My room was nice and relatively large. However getting to/from the GWCC (which is next door) isn't the easiest feat. You either have to go to the main level then back up the escalator to walk out to the GWCC or you have to get off on the 4th floor and go down 3 escalator flights then walk out to the GWCC. Whoever came up with that design was clearly at the bottom of their class.

I ordered room service a couple of  times. It was horrible. I ordered pepperoni pizza one night and the crust was very mushy.  You could tell by the taste that it was something 'store bought.' For the price I paid, there should have been a chef and a brick oven down in the kitchen.... I've had better store bought pizzas. In addition I had to work thru lunch one day so I ordered the chicken fingers. Those were the worst. How do you mess up chicken fingers? I can't even explain the taste or the texture. It wasn't good at all.  The only reason I ordered 'junk food' is because the menu in general was less than appealing. Nothing sounded good. So I stayed with the 'basics' and got crap.

The mini-bar lady is annoying. Every morning around 8am, as I'm getting ready for the conference, she's banging on the door to check the  mini-bar. First I don't use the mini bar but secondly why is she coming so early? I explained that I was getting dressed but she was adamant that she needed to c heck now...

There is no blow dryer in the room.  

The worst  part of the experience is the lack of hot water. Every morning, I had either a luke warm or cold shower. This was an ongoing complaint that I heard regularly from my co-workers. It didn't seem to matter which tower. I stayed in the 'newer' North tower but one of the execs complained that the South tower had problems too. I would expect the newer tower to have the latest in on demand hot water, but clearly they were cutting corners when they built this tower. Thankfully I didn't pay for this but I can't recommend nor do I plan to ever stay here.

14/01/13 | Link | Rating: 2.0
74. Tyrone J.
My review, overall is good. Buuuuuuttt! There is a little thing at this Hotel that they call, INCIDENTALS. This is what they charge those of you who book via a Debit Card.I guess the definition of this would be to cover them for such things as Room Service or any slight damage to the room etc.,etc. The fee that they charge, in addition to the cost of your room, is $49. Now, they did make me aware of this when I checked in. She originally told me that the fee was $49. I noticed a charge of $100 to my account. I called down to the Lobby and nobody even bothered to pick up the phone. I had to leave my room, wait for the elevator (which was busy), go downstairs and talk to the young lady who then told me, "Oh, that is $49 PER NIGHT". Well, why didn't you tell me that in the first place. Anyway, I like the Hotel. I LOVE THE LOCATION. POINT BLANK. It's in close proximity to everything major. Georgia World Congress Center, Centennial Park, Georgia Dome, Georgia Aquarium, Restaurants, CNN Center, and a lot of other things. Staff is friendly. The rooms are Clean. I prefer to stay in the North Tower, myself. It's much quieter than the South Tower. I don't like the fact that they don't have free breakfast in the morning nor do I like the fact that they don't have their own Airport Shuttle for Hotel Guests. Those two things ARE A MUST FOR ME WHEN I TRAVEL. But,the location is sooooo good that I have to book here everytime I come to Atlana. Hope this helps.

05/08/14 | Link | Rating: 3.0
75. Gary J.
just checked into hotel  looked for about a half hour for some kind of info as to ameniti es  finally called consiegiere    she told me the guy checking me in should have given me an overview?????   well............. did finally find out that the spa   and hence the sauna and steamroom  close at 5 p m oops   guess i wont be enjoying those tonight   soooooooooooooooooooooo maybe  stay in room and watch  t v ....that'd be a  no   apparently the tvs throughout the hotel are on the fritz  so I   wont be doing that.......my bathroom has 5 major cracks in the sink and the face mirror is literally hanging  by one nut............apparently there was also some kind of melee in my room before i checked in as all my lampshades  looks as through they  have been   manhandled   not really feeling the omni as  a successful venture

09/01/15 | Link | Rating: 1.0
76. Dock C.
Nice location and within walking distance to alot of nice things Atlanta has to offer.
Online checked in with early arrival and our room keys were waiting upon arrival.
On the evening of our arrival a bad thunderstorm whipped up,so it was nice to be able to walk around the connected CNN Tower/shops and get out of the room without having to go get the car and the hassle associated with the parking garages in the area.
3 stars for the room which is rather sparse for the price and 5 stars for the location and friendliness of the staff.

03/07/12 | Link | Rating: 4.0
77. Wendell B.
32 dollar parking downtown was expected but unnecessary.  Not only that, but it was confusing.  We arrived to check in after the theatre, and only valet was offered, but apparently we pulled into the wrong parking lot because there are two towers connected by a long hallway, so we had to be directed to the other parking lot because the check in desk at this one was closed (what the heck?)  Then we got lost inside the hotel, because we checked in at one tower and had to walk back to the other one, and there was not good signage to explain that there were two towers.  The next morning, we couldn't find out way back to the tower where we had parked, but I asked a worker and he led me to a different hallway than we had used the night before, and we got there.  The bed was very hard and for once I did not have back pain upon awakening, so that was good.  A very elegant hotel which we got  cheaper on the web, so it was worth it, but they need to have better signage within the hotel and the parking entrances so it is not so confusing.

09/06/14 | Link | Rating: 3.0
78. Lisa L.
This hotel was just okay.  It definitely is not worth 200 plus a night. Stayed here yesterday for the Outkast concert. Check is was good, however I got the room from Expedia believing I had an option if available a balcony.   While checking in I inquired if I can have a room with a balcony and was told it would be an extra $75. Nah! Once in the room I saw that I had a beautiful view of the park. I was able to see all of the festivities prior to going to the concert. However,  the room itself not good. The carpet was gross. I  don't think that they vacuumed the floor. Several stains.  The smoke detector was hanging from the wall. Additional,  there were hairs on the counter in the bathroom. For the price of the room I would have expected the normal amenities in the bathroom but there were none except for lotion, shampoo and conditioner.  I probably won't be back...umm no I won't be back. There are better places to stay that are not as expensive and better quality.

27/09/14 | Link | Rating: 3.0
79. Gail W.
maybe your money would be better spent as a humanitarian, assuming you are one, at a hotel who does not refuse to help people out who are stranded at CNN with some blankets and pillows.  Because apparently this one does.  Shame on the management at this hotel days of 1/28/2014,,,,,

29/01/14 | Link | Rating: 1.0
80. Elizabeth F.
I stayed here for a conference in early September - and I just loved it!  Great location - friendly staff - spacious rooms - great dining options!  Will definitely stay here again!

08/10/14 | Link | Rating: 4.0
81. Andrew K.
Cool that it's in CNN Center. Nice room. Got to watch Usher play across the street from my room. That rocked my world. Hate forced expensive valet parking - valet sitch is annoying in general. Otherwise, clean and I got a GREAT RATE on Hotwire, so I should shut up. And I slept very well.

20/07/13 | Link | Rating: 4.0
82. Nicky S.
South tower to be in the action, North tower to find tranquility. The South Tower is located within CNN Center, making it a great option for convention goers and those visiting to see a game. The North Tower is a better option for those looking for a more peaceful stay and anyone who's a light sleeper. The North Tower's also much easier to navigate and safer for those traveling with children because the rooms do not have balconies.

As for the other details, the staff is friendly and helpful. The rooms are clean and modern. The location is ideal and within walking distance to just about everything you're looking for.

20/07/13 | Link | Rating: 4.0
83. Britt H.
Beautiful hotel. Overpriced though.

24/03/14 | Link | Rating: 4.0
84. Shawna E.
I found this hotel on deal on Groupon. I saw the photos of the hotel and was excited to stay at this grand hotel in Downtown Atlanta. We had never been to Atlanta and found the gps had a little issue getting to the garage to park. After we found the spot, we pulled in and they valet parked the car for us. We check in and went straight up to the room they assigned to us. We opened the door and were greeted by the pouf of bug spray odor. The room was also very hot and not cooling down after lowering the air to 60. We called the front desk and waited for the handy man to arrive to look at the air conditioner. The room was fine looking but the bed was rather hard and the baloney to the vacant carpeted lobby seemed pointless. The guy arrived and played with his screwdriver while looking for an issue. He left and after 20 minutes I went to the lobby to see about changing rooms. While I was in the lobby the man came back to febreeze the room with a floral scent which made your headache horribly. They did offer another room in the North tower and we switched. This was a 100% improvement. We had a view of the park and Ferris wheel. The bathroom was larger. The bed was so comfortable and soft and the air worked perfectly. They fixed our issues quickly and was very pleased once we were in the right spot. If this is the hotel you are booking, try and stay in the North Tower it's newly renovated. There is also a 32$ a day valet parking fee. If you know the area, try and find another garage.

05/12/14 | Link | Rating: 4.0
85. Lou H.
I got a great deal on Hotwire for this place, listed as a 4 Star hotel for about $80.

My room was huge and very nice. The hotel was crazy big and consists of two towers, which was confusing at first. I ended up walking by the first tower and checked in at the concierge desk in the second one (north). I think that whichever one you go to, they'll give you a room in that particular tower, especially when hotel isn't fully booked like when I was there.

You can tell that this is the kind of place that was built specifically for the city hosting Olympics, Super Bowls and Final Fours. It seemed like the place was over-built, but I don't know, this was only time I've ever been there.

Omni's location is great. It is right on the Olympic Park and you can walk five minutes to the aquarium or World of Coke. The Five Points subway station is the closest one, about 3 blocks south. The area is very safe, which lots of activity going on, especially during the day.

If you are there to see a Hawks game, this would be an excellent place to stay, as the Phillips Arena is basically part of the hotel's South Tower and the whole CNN Center.

10/08/13 | Link | Rating: 4.0
86. Alan R.
People here are great, hotel isn't quite as swanky as other Omni's, but the people here make it... And this is during the Final Four so the place is swamped w people and the staff isn't frazzled


07/04/13 | Link | Rating: 5.0
87. Fregilia L.
I over enjoyed my stay at the Omni while I was in town for my tattoo. My hotel room was absolutely beautiful and the view from my room was perfect. I didn't have a problem with finding parking around the hotel. Valet parking is the only thing offered at this hotel and it is $32 a day. I found parking for $12 a day within a few blocks of the hotel. Even though the hotel was very busy with CNN being there I wasn't disturbed by noise at all! I got an amazing deal on this hotel and will definitely pick this hotel for all my Atlanta trips.

14/10/13 | Link | Rating: 5.0
88. Karey J.
I must say I'm very pleased with my choice at hotels. This hotel is well located. Walking distance from most attractions and the ones that you can't walk to are a short car ride away. Hotel is near the major highways leading in and out of town. My room was spacious & clean! The hotel did not have any free parking which was strange coming from Orlando. You can find plenty of near paid parking or you can valet at the hotel for $32 a night! That was my only complaint. Other than that the hotel was solid! Good for a quick trip with your significant other or family. I'll be back!!!

02/03/14 | Link | Rating: 4.0
89. Rosemarie F.
Here for business, 7 day stay.  Friendly and efficient staff. Made you feel very welcome.  Love that southern hospitality.  Would stay here again if ever in Atlanta.

Bit surprised by all the homeless people, who were very aggressive in hitting people up for money as you leave from the CNN Tower.

Prime Meridian Restaurant - Best bone-in ribeye I ever had.  Ate there twice.

Latitudes Bistro and Lounge - great for drinks, but don't bother ordering food.  You may never get it.  If you do, the wait is eternal.

Morsels - coffee shop in North Tower.  Very friendly staff.  Serves Starbucks and they also carry beer and wine.  Nice plus.

09/02/14 | Link | Rating: 3.0
90. Debby Z.
Overall our stay there was excellent. The room was spacious, beds comfortable, shower was amazing. We had a decent view of Atlanta as well. For what we paid we think wifi should have been included, but they wanted to charge $9.95 per day. We came in on a Friday afternoon so valet was backed up, but they moved quickly and we didn't have to wait more than 10 minutes to get parked.  Check in was quick as well.
One major complaint is that not once, but twice the maid banged on our door yelling "Housekeeping", all while she was entering our room. The first time was when we first arrived in our room, and when she saw my husband and daughter standing there she apologized and walked out. The second time was at 8:30 the next morning when we were still sleeping. We woke up to the loud banging on our door, her yelling "Housekeeping", and if we hadn't bolted the door she would have walked in our room again! Unacceptable!
I do like the close proximity of the CNN center as well as the Phillips Arena. We were able to attend a concert at the arena and never had to walk outside. We even ate a quick dinner at the center before the concert.

21/09/14 | Link | Rating: 4.0
91. Ann E.
We have stayed at omnis. This one needs a serious facelift!  Old carpet, dingy room smell, tiny one sink bathroom with no space to place any belongings. Very difficult to get to your room or anywhere due to a lack of signage. Extremely slow elevators, no problem, we enjoy stairs BUT not these stairs...dark and spooky and dirty....not sure what happens in these stairwells but I didn't feel like getting shivved or jumped. The only redeeming feature is location across from the park and other tourist features including the CNN offices, the dome, and some decent restaurants.

15/05/14 | Link | Rating: 2.0
92. Lindsay J.
This review is strictly about valet parking at the hotel. The rest of our one night stay at the Omni was fantastic - huge room overlooking the interior of the CNN center. At 10AM the next morning, the line for valet was an hour long. This is the only option for parking at the hotel, and at $32 a night, waiting 60 minutes for you car is completely unacceptable. The staff acted like this was the norm for a Sunday morning - maybe hire more staff or find a better way to make it work? I highly recommend picking an offsite lot a half mile away for $20 instead of dealing with the hotel valet.

14/12/14 | Link | Rating: 3.0
93. Brad C.
Sucks. I called at 5pm to make sure my reservation would be ok if I checked in at 10pm. No problem. Get there at 10:15 and told to wait in the bar because my room wasn't ready. Never had a room not ready at 10pm. They don't call me as promised so I check back at midnight and they send me to another hotel!!! What?!? I've had the reservation for 2 months and after midnight I'm told there is no room at the inn? Thanks for picking up my cab to another hotel....

12/05/14 | Link | Rating: 1.0
94. Brit T.
The hotel was nice.
No issues at all.

The hotel wasn't cheap at all which was fine, we had no issues. But the parking was 32 dollars a day which 1 they don't tell you when u park - yes it's on the tag they give you, but we had already taken all our bags out and was all the way in the room when my friend read the ticket stub.

We had to go back down and move our car, because 64 dollars plus tip is like another night in a hotel and that's just ridiculous. We found a parking lot around the block which was inconvenient, but much cheaper.

15/05/14 | Link | Rating: 4.0
95. Liv A.
Stayed here for 3 nights on a business trip since I was attending a conference at the Atlanta Congress Center. Had a wonderful experience. Truly Southern hospitality! The location is conveniently located by the CNN Center, GA Dome, GA Aquarium, World of Coca-cola, and Philips Arena.

I stayed in a Deluxe King room overlooking the Olympic Park. It was very clean, spacious and comfortable. Room service was awesome. I would definitely stay here again or at any Omni Hotel.

19/10/12 | Link | Rating: 4.0
96. Lai S.
Nice hotel.. Great steal on groupon.. Nice view big room with a big bathroom! Tubs pretty big too! Didn't like that valet wasn't really optional and it was 32$ a night plus it said complimentary Internet but I opened the wrong booklet it was only for reward members or something and we ended up paying 10$ for Internet per night but it wasn't all that bad bc when we had ppl visit they were able to use it too! I wish they had a bigger pool.. Hot tub was under construction when we were there but overall great location and good service

27/02/14 | Link | Rating: 4.0
97. Sarah G.
Very loud at night bring ear plugs. Best hotel staff ever! Beds or ok Marriot's are better. Rooms are large, great views.

20/05/14 | Link | Rating: 3.0
98. Jorge M.
Cheryl the Concierge is wonderful. She went above and beyond and made sure my daughter had a wonderful sixteen birthday.  Cake signs cards balloons. Wow!  

FYI the check in and check out, bell service, room service and the floor's room service were excellent too.

Ideal location clean rooms clean hotel great martinis
What is there not to like?

I recommend

07/04/14 | Link | Rating: 5.0
99. Kate H.
Stayed here for a work trip in January (Right smack between polar vortex 1 and 2.)  I understand that perhaps the hotel wasn't as used to dealing with inclement weather as a  hotel, in say, the northeast or the midwest.  I understand that when pipes in the hotel freeze then burst, there are going to be issues. It's just the way that the Omni management handled the major issues that frustrated me. but more on that later.  

First, the positives.  Got checked into my room right away, even though I arrived early. Awesome.  Comfy beds and bathrobes. Clean rooms. Awesome.  TV works,  cool.  But that's where it ends.

My room on the top floor of the south tower ran either blazingly hot or chilly, with no happy medium to speak of.  Plus, the air/heating system is loud and rattly. Good thing I travel with earplugs.  

Night one: The power goes out to a good chunk of the tower. OK, no big deal. Not scared of the dark.  By the time I got back to my room after a long day on my feet, it was mostly back on.  I ordered room service and am told that I can't order anything fried or grilled because the ventilation in the restaurant kitchen is out.  BLT and potato salad were fine. Nothing special, but they came quickly once I figured out how to order - The magic "room service" button on my phone didn't work. Neither did any of the other buttons to reach hotel services. Any time I needed anything I had to dial 0. Not a huge deal, but working technology is good.

Later that night, as I'm finally drifting off, I hear a voice. "The emergency situation has been cleared." or something to that effect. It's clearly a recording, and it is LOUD. An hour later, I'm asleep again, and it happens again. LOUD. At that point, I called down to the desk to make sure I'm not losing it.  "No, Ma'am. We're connected to the CNN center and when their alarm goes off, so does ours." (I later find out it only goes off in one tower, not the other, where a coworker was staying.)

3 am, I wake up to a lot of shuffling outside my door. Turns out, it's someone sliding notes under the door (while talking on his cell phone) offering free breakfast due to the alarm inconvenience.  Awesome, but now I'm awake AGAIN.  Also, Omni, do your research. Anyone in town for the very large trade show a few blocks away (from the look of it, most of the guests) already had the option of free breakfasts at the show. Still, way to give it a shot.

Rest of the trip, no huge problems.  Other than the too hot/too cold room, things were alright!  But man, what a first night.

23/02/14 | Link | Rating: 2.0
100. Drew R.
Bought a groupon - So thus far. Not impressed - an enormous two building complex connected by a waking bridge.  Walk into our room. Does not look like the pictures - previous tenant receipt is there.  The soap from previous tenant is in the bathroom - had to throw it away.  Very disappointed overall.

22/11/14 | Link | Rating: 2.0
101. Kimberly W.
I have stayed at this hotel several times over the past 4 years and always have an enjoyable stay.  The staff are friendly and eager to help.  I highly recommend joining the Select Guest program - you get free morning beverages & free wifi, and if you stay for several nights you even get a free night's stay!  If you book around Black Friday they usually have a sale where you can get a room for $89/night which is a HUGE discount from their normal rates.

22/01/14 | Link | Rating: 5.0
102. Beverly A.
I went from staying at the Omni in LA, to staying at the Omni in Atlanta in one week - and I feel like I went from rice to riches!  LOL  

I got the room I requested (which almost NEVER happens because everyone always somehow - runs out of king bed rooms) - I was greeted with my select guest items in my room, my bath robe was laid neatly on my bed, and my TV was turned on to soothing music - what a perfect way to enter my room/end my night!  

The rooms are VERY clean and room service was timely, people were friendly, i just LOVED it!  If you order room service for dinner, get the salmon with shrimp grits.  It comes with carrots, asparagus, and AMAZING lobster sauce (I've come to conclude that this sauce is my most favorite sauce EVER especially after having it here).  I also got the black and white chocolate souffle which is now my most favorite dessert!

I had a nice view from my room..

Their online check-in system was perfect.  I came to the board by the front desk and saw my name with my rooms keys ready.  Showed ID and I skipped the line and was on my way.. Checking in has NEVER been this easy - and after a long flight all I wanted to do was eat and lay down!  

Their gym is equipped with every machine you can think of, and they have some free weights as well.  It's clean (doesnt smell like most) and they provide headphones if you lost or forgot to bring yours.  The gym/spa share the same restroom so you have the same amenities as you would in a spa - two thumbs up for me!  

if you're here for a convention, the World Congress Center is next door so literally within short walking distance.  I would definitely stay here again (I stayed in the North Tower).

23/10/12 | Link | Rating: 5.0
103. Ryan E.
After flying for 24 hrs to get there our room wasnt ready. Check in was at 3 pm and we didn't get our room until 6pm and only after asking to cancel the booking. Smug staff and small overpriced rooms. Will never stay here again. Not worthy of the 4 diamond rating.

28/12/14 | Link | Rating: 1.0
104. James W.
These guys always make me feel at home!

06/01/15 | Link | Rating: 5.0
105. Ann S.
Great stay, great staff, great rooms, great breakfast...we'll be back! Our first room had a broken AC, we were quickly moved to another room, given tickets for a free breakfast ($45) and never had to go to the lobby. The beds are hard so be prepared but we slept fine. We were there during the marathon for George Straits concert and were given free sleep kits to help with any noise from the marathon.

24/03/14 | Link | Rating: 5.0
106. Tammie T.
I really loved the room -clean and bed so comfortable.  Love the pillow  bell staff on check in was hit or miss (one guy was awesome) everyone else well they were too busy to care.   Then next day we waited an hour at 4AM for our car, at $32 a night valet. Not valet guys issue in nor tower, but under staffed and other tower staff totally non-responsive.

29/12/14 | Link | Rating: 2.0
107. Nancy B.
I stayed here on a conference trip. For the price, I found the room to sub par:
1. The light outside the room was not working, so that there was not enough lighting at the door.
2. The room did not have a good view at all
3. One of the lamps in the room did not work
4. The bathroom was not stocked
5. Stains on the carpet
Hearing the OMNI name, I had expected much better

16/01/15 | Link | Rating: 2.0
108. Canyon K.
OK hotel, but we'll probably never stay here again. We were greeted by an unflushed toilet in our room and only a 1/3 of a roll of toilet paper (with no back-up). Room walls are very thin. Second night, we had to deal with the "party room" next door with loud music and hollering. We called the front desk twice and it took 45 minutes before security finally came up to address the issue. Not a fun weekend.

30/11/14 | Link | Rating: 2.0
109. Drew S.
I've heard really good things about this hotel from others who had stayed here in the past so I took them up on their recommendation. The hotel is connected to the CNN headquarters which is extremely appealing to a news junky like myself. The service was top notch. When we pulled in we were greeted right away and the front desk reps were really friendly and happy to provide us with any info we asked. We requested to stay at the top of the hotel so that we would have a great view of the city and they accommodated our request which was really nice.

The issue that I had with this hotel is the fact that our room had the most uncomfortable bed I have ever slept on. The bed was extra firm combined with extra soft feather pillows. Some might find that appealing but we did not. We both woke up with horrible back aches. For the amount money they want for the room you would think that they would have a fantastic bed.

I was really disappointed. If I were to go back to ATL in the future I will choose a different hotel.

16/06/14 | Link | Rating: 2.0
110. Kristin K.
Great hotel for location to the Georgia Dome. This is our second time staying at the Omni. Always buzzing with people on a busy weekend. For the coffee lover there is a Starbucks in the CNN center!!!! Wifi in the room is NOT free (9.95 per day). Considering the cost of the room night is so high you would think they could throw in the free wifi. Room was spacious and clean. No garbage can in the bathroom which I found to be odd and other than the humming of the air conditioning fan it was quite comfortable. Our room had a balcony which was a nice feature to have. This hotel is VERY big and check in process was quick and efficient. I would def recommend this hotel and the price is worth the convenience.

30/08/14 | Link | Rating: 4.0
111. Robert D.
Here for the first time, so far the valet process was a hot mess.  The hotel and rooms are nice, but nothing special.  No need to come back to this hotel, especially with $30.00+ parking fee.

29/11/14 | Link | Rating: 3.0
112. Rochelle T.
Here is my update... I had to check into new room for final leg of my trip. After a long hard day at the tradeshow, get to my new room, go into bathroom and find a fur ball in the toilet and hair all over the room and bath tub. Disgusting, they offered to send house keeling to my room? Are you kidding? I had to speak to management, I got offered a free breakfast, really?! Did I mention I just spent 25k here? Never again!

01/10/14 | Link | Rating: 1.0
113. Aerial M.
The view is spectacular. The hallways and presentation is beautiful but they can keep those small ass rooms that barely hold the bed nightstand and chair on one side and the tv desk and trash can on the other. Our room was on the 27th floor and it looked directly towards the Ferris wheel & Westin. It was such a beautiful morning & night but the rest of the room was basic. The bathroom was so standard. The tub was too damn round & those tiny bumps on the tub floor are a big negative. Felt like I was getting a pumice stone pedicure. Oh and room service NO LIE walked into our room three different times without knocking. Just unlocked and opened the door said oops and closed it. So ri-damn-diculous. Noon checkout was sweet thought. All in all it was decent and I got a good deal but I won't be back.

04/09/14 | Link | Rating: 3.0
114. Barbara W.
Very nice rooms, amenities and service. DO NOT allow them to put you in a room overlooking the park/concert venue across the street, though, especially on weekends. Amplified sound checks throughout the day and unbelievably loud outdoor concerts that shake your room until 11:00 pm at night. Not the Omni's fault. Shame on Atlanta for not having these indoors or taking into consideration the thousands of hotel guests made miserable by this extremely intrusive noise pollution.

18/04/15 | Link | Rating: 4.0
115. Stacey B.
My husband and I stayed here recently for a night away.  We live near the area and this was the most reasonable hotel in the city.  

We did choose to use their valet service for 32.00 but for a one night stay on a Friday night we still came out spending a total of $139.00 for the room, parking and all taxes. That is a deal for this hotel!!

The room had a great city view.  It was clean and we were very impressed with the hotel overall.  We had some appetizers and drinks in their restaurant and they were delicious.  The staff is wonderful and accommodating with anything you may need.

We plan on staying here again in the future.

15/11/14 | Link | Rating: 4.0
116. Rob W.
Review from 28th Floor on North Side
Pros:Great Location, near tons of amenities and 20 mins from every major attraction including Lenox Mall, Phipps Plaza, Georgia Outlets, Hartfield Airport

Great Friendly Staff...well most of them. I had to put one in their place.

Amazing Coffee in room...did I mention how amazing the decaf was? Lol like I wanted to take that coffee machine home. Loved it.

Hotel 2 blocks from public transportation (Marta). We rode train to Lenox Mall and the Lindbergh Center. Train was expensive $2.50 each way plus $1 for farecard

Near shopping just a quick 10min drive from Atlantic Station just go down Marietta turn left onto Spring Street, turn left on 17th street across bridge. We recommend The Yard House Restaurant and Cheesecake Bistro

Hotel located Inside CNN building and CNN has GREAT food court
Hotel is Near Phillips Arena, Georgia World Congress Center, Chick-Fil-A, McCormick & Schmidt, the Park, Sundial Restaurant (Gotta try it, it's inside the Westin on TOP floor and the restaurant spins) etc.

Key cards situation sucks....every time we added a night to our stay or automatically the next day the key cards stop working and we had to CONSTANTLY get new keys. When we left we had a total of about 20 key cards...can we say ridiculous.

$32/night valet. Called from room to have car pulled around by the time we reached downstairs it never happened. Valet staff is horrible, rude, and incompetent . Did I mention on day of check out they had to ask us how many days we valet? What?!  We had valet all 7 nights. And they had just realized even with a credit card on file they had not charged us valet not one night. Oh well, not my problem. My advice NEVER valet on North Side.

$5.95/per 15 mins of internet in hotel business center.....Really?!  Or pay $9.95/per day for internet in your room. Why is Internet not free? As much as you spend on rooms. Internet should be free with stay. Marriott Rooms wifi is FREE! just plain Highway robbery.

Room bottle water was $6...yes $6 for a regular bottle of water.

No microwave in room. C'mon bro!? Even motels have microwaves in room.
Room service has NO variety. The same 6-8 items. The menu sucks and is overly priced. Ugh!

Hotel is downtown. Unlike most major cities nothing downtown ATL is 24 hours. Most stores and restaurants close by 6pm, 9pm, or 10pm. It was so frustrating trying to find eateries that was open late

Hotel decor, flooring, carpet, walls, light fixtures and bed linings all need modern updates.

Housekeeping knocks on doors at 7am EVERY morning even with a DO NOT DISTURB sign on. We had a housekeeper walk IN our room TWICE while we were sleeping even though we had a visible sign on door. *double bolt your doors at night*

05/12/14 | Link | Rating: 2.0
117. Kimberly A.
I booked my stay at the Omni because I was attending the ISTE Conference and Expo in Atlanta, Ga., June 28-July 1, 2014 at the Georgia World Congress Center, which is just across the street. My stay at the Omni Hotel was so much more than I ever expected. My room was quite nice, with a king size bed and a good size desk with plenty of electrical outlets (a must for a business traveler in the IT business!). As an Omni Select Member, I was given the choice of receiving 2 free morning beverages delivered to my room or being able to go down to the coffee shop, Morsels, and choosing two beverages of my choice. I was also able to choose from a very inexpensive list of breakfast items to be delivered to my room at the same time.
One morning, the milk that accompanied my tea was curdled, I called down and explained the situation and they apologized profusely and quickly brought me an entirely new tray of tea. The teapot held at least 3 cups of hot water and the tea they served was outstanding, Tea Forte. Their coffee is also quite good! The pot of coffee they serve is also quite substantial...enough to fill at least 3 cups of coffee. That evening, a server came to my door with a cart filled with a bottle of wine, bottle of water, glasses of ice, bowls of chips, pretzels, nuts and a HUGE bowl of fresh fruit to apologize for the curdled cream that I received that morning. To tell you the truth, they had handled it so promptly that morning, I hadn't thought twice about it. I was astounded when they showed up that evening with this huge tray of goodies with a note apologizing for this oversight in their service.

The Omni staff was extremely accommodating, friendly, and always going over and beyond the call of duty.  Turn down service was a daily occurrence and a nice touch. I stayed in the North Tower and felt extremely pampered. This hotel is located in the heart of Atlanta, across from the Olympic Centennial Park, which is quite pretty and leads to many different restaurants and sight-seeing attractions. Within walking distance to many restaurants, bars, Atlanta Aquarium, Coke Museum, etc.

One of the best things about the location, is the fact that it is attached to the Atlanta CNN Atlanta Headquarters. Downstairs is the CNN food court (tons of mainly fast food or semi-fast food restaurants to choose from), as well as the CNN Store/Cartoon Network store, Atlanta Braves Store, etc. Above that is the actual Atlanta CNN Headquarters that you can tour for $15 or less (depending on what coupons you happen to have). This tour is soooooo worth it. I'll review that experience in a separate review.

During my stay, I ordered room service for dinner twice, both meals were decent for room service food. Prices were reasonable, as well. I would highly recommend staying at the Omni CNN in Atlanta. There isn't a thing I would change!

04/07/14 | Link | Rating: 4.0
118. Nicole B.
I cannot understand not seeing the negative reviews regarding this hotel. My recent stay here was fantastic! From the time that I arrived to the time that I departed, my day was warm and welcoming.  I took advantage of a Groupon for this hotel and I must say I was not disappointed one bit. I utilized the spa services and the reception there was awesome!  Then onto the front desk where the staff was very accommodating of my requests. Everyone seemed to know who I was by name and that made me feel like my money mattered. The room was clean, the view was impeccable, and even room service was great. I would definitely recommend patronizing this hotel.

30/11/14 | Link | Rating: 5.0
119. michael g.
Location is primo and service is good, but the south tower is old and the rooms smell smokey. Connects to Philips Arena and World Congress Center, so if you are going there, stay here. Also worth a stay if you want attractions like World of Coke, Aquirium or College FB Hall of Fame. Parking is expensive, $32.

06/11/14 | Link | Rating: 3.0
120. Cara H.
Well the stay started with the $32 parking. But whatever I can live with that. But it was confusing and I was rushed and scattered and ended up leaving my purse in the car. I came right back but it was already gone. So I had to wait about 15 minutes for someone to go get it for me. Then the desk clerk was snotty. Still it was fine. Walked into our room. Horrible view, smelled foul, mascara on my pillow, food left in fridge, damp place on the bed.  We were in hysterical giggles by the time we decided we had had enough issues to call the desk. Mallory helped us and was superb and brought us keys to another room. She upgraded us to a fresher room with a great view. The floor seemed damp in places and there wasn't an extra roll of TP which was inconvenient. And pillows?  Why the lack of pillows?  The checkout process was nuts but luckily they store your luggage and let us have use of parking until 6 so we could go explore and check out later.

It's a perfect place to stay for concerts which is what we were there for. And we walked to World of Coke and loved that. I'd come again for a concert in a heartbeat but I'd ask for a higher floor as we heard a lot of street noise. My sister had trouble sleeping because of sirens outside. Housekeeping really really needs improvement but location was great and Mallory corrected the wrongs for us.

21/09/14 | Link | Rating: 4.0
121. Lyndsay N.
My husband and I stayed here between Christmas and New Years to go to the Panthers/Falcons game because it was so close to the stadium and very centrally located to other venues like CNN, Coke World, and the Aquarium.

When we walked in my husband immediately said he felt like he was in Home Alone. We don't typically stay in such nice places. You have to use your key card in the elevator, something I don't think many people are used to with all the blank stares the first time they try to ride up.

I requested a quiet room away from the elevator. Lucky for us there was a middle school wrestling tournament that weekend and we were next to a family with 3 small children who were bouncing around at all hours.

The next morning I went down to the front desk to request we be moved. The woman happily obliged a room on the same floor with a view of Centennial Park, a nice upgrade of the construction view we had in the other room.

The room was great, beds very comfortable, and we used the very nice gym facilities they had available.

They have 2 towers which can get confusing when trying to get Chinese delivered. My husband actually fell in the gutter (while it was raining) trying to flag down the delivery guy. Thankfully security brought up some bandaids and first aid cream. So nice!

** Just a note, if you want free internet, just sign up for their select guest program online. It's free and they give you complimentary wireless and a free morning beverage for each person in the room. So worth it.

Please, if you have reservations about this hotel book it. It is close to everything you would want to go to, and see. However, beware valet is $32. Apart from the noise the first night and that, this would be a 5 star hotel.

04/02/14 | Link | Rating: 4.0
122. Shannon S.
I can't believe I paid $250 for an old, hard King-sized bed that came with two pillows. Sure, the CNN center onsite has appeal, but I would definitely stay elsewhere and walk over to do a tour of CNN. The worst part, was that I filled out a survey and a customer service person called to inquire but didn't comp anything for us or give us vouchers. So, I wasted my breath even complaining. She did admit that there were newer mattresses in other rooms, and that they would go test out the mattress that we slept on which was on a really high floor. It's too bad because we loved the staff at the front desk and the valet and bellhop. Unfortunately, the main thing a hotel should get right is the dang mattress, amirite?!

10/08/14 | Link | Rating: 1.0
123. Taylor S.
I'm normally very calm, very nice and I almost never complain about service in hotels. We stayed in a very LARGE hotel, and called for bell service. My friend was greeted by a very unpleasant person on the phone TWICE. We waited over an hour and the guy didn't show up, so we called again and was greeted again by a rude teller, when we saw the bell boy in the hallway and told him our room number (he said he was headed to that room) while OBVIOUSLY struggling with heavy bags... He LEFT us. Then lied to the front desk about having seen us and told them we said we weren't ready. Then having advertised twice on the hotel website and front desk that they have free valet service for hotel guests, they ended up charging me $70 for it.

22/03/15 | Link | Rating: 2.0
124. L M.
GREAT EXPERIENCE!!! Upon check-in I told the attendant that I was celebrating an early valentines day because I would be out of the country.  That evening the hotel surprised us with a bottle of champagne and some chocolate covered strawberrys saying Happy Valentines Day.  I did not expect this at all!!!  We stayed in the North Tower and our room was clean, very nice, and had a great view of Centennial Park and the Ferris Wheel.  I would definitely stay there again!!!

03/02/15 | Link | Rating: 5.0
125. Naomi P.
When I booked I signed up for the email list, which makes me a "Platinum Gold" member. I was expecting the place to be a bit nicer. I was not told that I needed to put in my key to use be elevator. I wasn't told that I needed to request the newspaper. They wanted to charge me $3.19 to get got water for tea. The best part was the free coffee perk as part of my "membership."

I must say that the entire staff I interacted with was absolutely polite.

18/06/14 | Link | Rating: 2.0
126. Marybeth L.
Had to stay here for a quick work trip. And my god, the room was a dump.

There were dirty socks under the bed as well as an empty plastic bottle.
The cover had some sketchy stains. And the pillow had a random piece of hair.

The entrance was really confusing, too. Think about a whole day of traveling.
Then getting to your hotel only to search for the check-in desk for 15 minutes.

Way to make CNN look bad. Woof.

08/11/14 | Link | Rating: 1.0
127. Kena M.
I'm a fan.. I would stay here again.  This hotel is in a great location.  We had a corner room with a beautiful view of the park.  We got lucky because there was a free outdoor concert going on with nice music playing.  

The hotel is HUGE and really nice.  I am a CNN buff so it was great and quite historic and cool that CNN has a studio there.  Coming down the escalator, if you get on your tip toes, you can actually see the situation room!  NICE.  I was looking for Wolf!  I love Wolf!  

The Staff was really nice upon check in however there was one small issue with our room that took more time than it should have to correct.  Because of this, my rating is about 3.6 stars.  Hopefully on my next stay we can increase to the whole 4 or above.

19/08/14 | Link | Rating: 4.0
128. Michael B.
DISASTER.  We booked a room through that "terrible" company, Priceline.  We were treated like second class citizens from the time we got there to departure.   We booked a deluxe king and they put us in a double room overlooking the a/c units on the back roof.  When asked the front desk manager about "why we didn't get the deluxe king we booked" she informed us they only had to provide "a" room, not the room we booked. OUTRAGEOUS.  There are over 1000 rooms in the hotel.  NO KINGS available.  Please!!  Other things: $32.00 Parking, $9.95 internet.  RIPOFF.   Old tired rooms and unconcerned management makes for a crappy experience.   I WOULD NOT recommend The Omni at CNN Plaza.  There are many other great choices in the neighborhood where you actually get what you paid for!!!!!!!

22/01/15 | Link | Rating: 1.0
129. Christopher H.
Everything was going great until our neighbor tried opening the door between our two rooms. I hear this and open our side of the door. Next thing I know security is banging on my door saying I'm being loud and slamming things around. We have been laying on the bed watching a movie for the last hour and s half. With the exception of checking on the common door. Not impressed.

10/04/15 | Link | Rating: 1.0
130. Carrie G.
I absolutely adore the omni chain of hotels. Their staff and service are top notch. They really go above and beyond to make their guests feel special and pampered.

We stayed in the South tower which is the slightly older one, but we had a balcony we could go onto and a killer view of centennial park. Every time I looked outside it made me feel like a kid in a candy shop. In the mornings, we had coffee and croissants delivered to our room and enjoyed the view. The coffee arrived on the dot of when we requested it. On our second night they gave us a cookie and milk with our turn down service. So nice!!

The south tower is looking a bit past her prime- the decor could use a face lift but the beds are comfortable and the sheets are so soft. The bathroom fixtures are a bit worn (ie. water pressure and temp not the best). I recommend showering instead in the spa downstairs for better water pressure and toiletries. The omni brand of toiletries are not the highest level of quality (something for mgmt to consider upgrading).

The hot tub and pool are outdoors and in the crisp spring air, the hot tub was great at night.

Building is huge. More than enough staff kept our car ready at valet as needed, bellman came ASAP, staff answers the phone on the first ring, etc. really great experience.

We went to Latitudes restaurant one night and it was good but the timing of bringing out our soups after the entrees made for awkward eating and rearranging of plates. Strong but small margaritas (served in a martini glass).

FYI- There's a guy who's sole job is to take your bags out of the car, put them on the cart and then hand you off to the bellman who will take you upstairs and vice versa. I thought the car unloader was an extraneous tip needed (but of course I gave him one each time anyway).

Overall, I'd stay again. Be sure to bring lots of change to tip the various many staff who will help you!!

PS- I stayed in both the Loews and the Omni on this business trip and I would choose the Omni over the Loews, hands down. Omni's service, beds, spa, hot tub, views and location is better and I feel it compensates for the slightly shabbier rooms. They also had free coffee in the room and a mini fridge (the Loews doesn't have that, nor do they offer the member perks of Omni). Plus the dining at Omni was way better than the Loews' food.

05/05/14 | Link | Rating: 5.0
131. Michelle D.
Let me caveat my review with the fact that I didn't pay for the hotel room as it came with my admittance to a conference, so I cannot comment on the value for a cost that I am unaware of.  

That said:

It was clean, centrally located to a lot of bars and restaurants in a very safe walking area, and everyone was extremely hospitable.  The event space was great and the food well above average for an event of 150 people.  

The room had a sliding door to the outside, and while there was a concert going on one night, I saw that more of the experience of being downtown and had no issue.  In the "old tower" connected to CNN center with views internally from the elevators, I found it to be fun and neat, not a hinderance.  The view from the 15th floor was remarkable, especially at night.

When my room was ready (3 hours before check-in, mind you) they texted me that it was available, so I checked in at lunch and my luggage was delivered sometime afterwards and set up on the luggage rack.

Yes, the parking situation of valet only is far from ideal.  I don't like it, especially at $35 a day for an already above average cost hotel, but I have learned to say welcome to Atlanta on this one - we pay to park for lunch, it's an unfortunate reality here.

Food at the restaurants is high end only, but I prefered the local/ non-chain fare elsewhere anyway, and didn't even sample it.

The club level "you are special room" was locked, but again, I didn't pay for it, so I am not going to  complain about missing out on a perk.

In short - I worried and complained about nothing...I'll take that and smile.

07/05/15 | Link | Rating: 4.0
132. Avery S.
Stayed in the new tower and it was always impossible to get someone at the front desk. I had to go down there 3 times because no one EVER picked up the phone and when I get down there they barely said sorry

29/03/15 | Link | Rating: 1.0
133. Lyndsey C.
Very nice. Pleasant staff, great location, connected to the National Championship college football hall of fame, convention center, and arena... great bar in the lobby.. upscale fixtures, kept clean.  Great meeting space.

03/04/15 | Link | Rating: 4.0
134. Tim P.
Nice hotel. Professional and pleasant staff. Good value booked on third party.  But then they tell me I can't use my loyalty card and parking is ridiculous.  It's convenient to anything going on in downtown ATL.  It has Starbuck's and Peet's in the building but with Wifi at $9.95 and parking at $36 they just seem to be a bit out of touch.  Plus, we were in room 1135...12" to pass between the bed and the TV armoire and the armoire is so large it covers the art hanging on the wall...and obviously no one has ever noticed...or cares.  Albeit a last minute rate...$175 is still a lot of money and should reflect more attention to detail and amenity than they provide.
Professional, friendly staff.  Good lobby bar/restaurant.

Horrible McCormick and Schmicks in CNN Center.

13/01/15 | Link | Rating: 2.0
135. Andrew H.
This is a wonderful but overpriced hotel that has a few small flaws that bothered me.

To get all my praise out of the way, the location is superb for tourists.  My wife and I had a lovely walk through the park next to the hotel, to the beautiful aquarium, and then next door to the "World of Coke." There are plenty of places to eat right next to the hotel, and if you like the news, the CNN center it's attached to gives tours throughout business hours! The rooms and the view is beautiful.  The layout is excellent and I couldn't find many faults with the general hotel.

Now to the bad parts. The parking is a complete ripoff. Valet-parking only, and as of 8/26/2014, it was $32 NOT INCLUDING TIP. Ouch. In addition, I don't think they wash the bathrobes between patrons (we found hair on our bathrobes) so don't put them on.  Also, the previous guest (at least I hope it was the previous guest) left gum on the card they leave on the bed, but the housekeeping staff didn't notice it and still left it on the bed.  Luckily it didn't gump up the bed! Furthermore, there aren't easily accessible outlets on the bedstands so we had to leave our cellphones recharging on the desk at the opposite corner of the room. Lastly, the WiFi is not free.

All-in-all I would still recommend this hotel for its location and its beautiful styling, but gosh be prepared for the horrendous parking prices, and bring a lot of cash for tipping.

30/08/14 | Link | Rating: 4.0
136. Missy J.
Love the fresh air in tower room 1208
Beautiful place. Need more bar staff. Gorg rooms. Nice employees

31/03/15 | Link | Rating: 4.0
137. Audri P.
We were in town for a race, I booked the Omni off a 3rd party site at a pretty reasonable price.  The overall experience was really good;

The Good:
-We arrived around noon and they let us check in!  I thought this was awesome.  Of course, this happened b/c our room was ready.
-Centrally located.  When I booked this hotel, I didn't realize how awesomely located this hotel is in regards to what we would be doing.  It's attached to; The CNN Building, College Football Hall of Fame & the GWCC.
-Cocoa Cola and the Aquarium are within walking distance....I'm talking less than a mile walking distance.
-Views of Centennial Park are awesome, it's literally across the street.
-The room was very clean, soft comfortable beds, and the bathroom was spotless.
-The room is modern and has modern amenities i.e. new tv, granite counter tops,. modern furniture.
-I asked for a late check out (from 12 to 1pm) and they had no issues accommodating us.
-The staff is very nice

The Not so Good...but not bad.
-Parking is outrageous...of course.  $32 to valet (which is your only option)  I didn't see any other parking garages where I would want to leave my car
-Internet is not free if you don't book through the Omni site...but it is reasonable.
-There really isn't a lot of food options in the immediate area.  You have to walk a bit, which I wouldn't want to do at night.
-You need a block of instruction to operate the shower.  I almost gave up!

This hotel does have a lot of other amenities if you're staying longer; spa, pool, gym, a very expensive restaurant & a coffee shop.

I enjoyed my stay here.  I really didn't have any issues!

25/01/15 | Link | Rating: 4.0
138. Cyndy A.
Avoid this Omni if you can.

The staff was rude and unable to answer the simplest questions like, a good place for breakfast or why do people keep calling our room at 6:45 am. The valet yelled at the woman in front of me till she cried and turned away 4 other people because their cars were parked at the other tower, by the valet employees, soooo why turn them away? We parked a mile out in an overnight lot and walked back in after seeing that. Though that didn't stop them for charging us $35 for every night we were there. The money still isn't back on our card.

The room was, how to put this, dank. No air flow, substandard a/c, everything felt like it had layers of use on it. Just kinda gross. The pool was smaller than our one at home and overrun with screaming, jumping children.

Room service, cold and old.

And the staff, from the first valet that hit my head with the door to the bellhop that yelled at us, to the front desk clerk complaining about people while we waited to talk to them I give them a solid 1 star. Fire everyone and start over.

We were thrilled to stay at the Omni because other Omni experiences were awesome. This sadly was the worst hotel stay of all time!

13/05/15 | Link | Rating: 1.0
139. Wayne C.
At some point in every properties lifespan, there comes a time when a remodel is in order. This is especially true of the Omni Hotel at CNN Center.

The carpets have stains, the furniture is all scratched and the beds are desperately in need of replacement. Alas, the shining star in the dark sky that is the hotel - the amazingly courteous and helpful staff. There all rock stars.

As for places to stay in downtown Atlanta - Pending a major remodel, find another option. When the remodel does happen - with the stellar staff - this place will be 5-stars. However, until then -  I highly suggest another property.

18/05/15 | Link | Rating: 3.0
140. Roy S.
Came to Atlanta for a 3 day convention and enjoyed my visit very much here. Nice, clean and large rooms, which I have come to expect from the Omni chain, with a balcony overlooking the CNN headquarters.

Great food court and convenient to the Georgia World Congress building where the convention was being held. Typical hotel gym that is decent but there is a great athletic club (Turner Athletic Club) inside the attached CNN center where hotel guests can buy daily passes. Conveniently located next to other downtown attractions such as the acquarium, Philips Arena, Olympics Park, and College Football Hall of Fame.....staff was friendly, though allow an extra 5 minutes if relying upon taxi on busy nights. Would stay here again and really give this place a 4.5 star rating.

23/02/15 | Link | Rating: 4.0