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Company Info: Rating: 4.00
Address: 3443 George Busbee Drive, Atlanta, GA, 30303 Hotels in Atlanta, GA
1. Sonia S.
Although I usually like The Residence Inn chain and have used them many times in many states , this location is not my favorite.
The Pros: location, location, location: there are many activities and restaurants near by and it is easy to get on the interstate. The rooms are a good size and the furniture is comfortable. The decor is nice, neutral and the room is clean.
The Cons: The phone, television and technology is poor. The hotel advertises free internet but their internet only allows connection for two devices. And their service is low and slow which makes loading or downloading any file impossible. They offer an upgrade internet service for $4.95 which seems faster but you are still only allowed two devices/24 hours. In order to switch the devices, you have to call the front desk and then get transferred to a outside agency to remove the IP address of the device and add a replacement.
The Television selection is basic and limited. This is supposed to be a family home style hotel yet there are mostly sports, local and news channels. They don't even have ABC Family or other expanded cable channels. So your children will be disappointed if they watch channels that are not available in a basic package as mines were.
The hotel phones: I changed rooms three times and each time the hotel's phone in the room did not work. There are also data ports for data devices and fax machines but none of them worked in any room that I stayed in. Their business "counter" corner area is equipped with a single computer and a printer. That did not help me as the internet was pitifully slow there too. Their business center computer could not even open my email and without any applications, looking at files was an exercise in futility and a waste of time. This is pathetic for a hotel of this caliber and not consistent with other Residence Inn in other states.
There are other hotels in this classification and lower that offer more channel selections and truly Free internet with power without restrictions on the number of devices that you can use on the network. I was also able to print wirelessly from your room over their server; too bad this chain haven't upgraded their technology!
Additionally many of the baggage charts are on their last leg and the elevator ride brought fear to my children every time we used them.
This is not the best Residence Inn by far but it is not the worst. There are better hotels chain that I love but they are further away from this area and you will have to deal with more traffic. My trade off is to deal with less options to avoid traffic and pay the same price, at least for a short stay. If you have to stay for an extended period of time and don't mind a longer trip time, they are better options for the same money!!!
18/08/14 | Link
| Rating: 3.0
2. Eric A.
Room was clean and neat. Safe and secure buildings. Breakfast was great. Very helpful and friendly staff.
06/12/14 | Link
| Rating: 5.0